Smart locks are key to modern security

Smart door lock technology is revolutionising accommodation security, blending convenience with enhanced protection. As traditional keys and cards fade, keyless entry and mobile access solutions are becoming the new standard, offering guests the freedom to unlock their rooms with a smartphone. This technology doesn’t just secure doors; it streamlines operations and enhances the overall guest experience.

In this article, we spotlight advancements in access control systems, focusing on guest safety, streamlined check-ins, and tailored security solutions for accommodation providers of all sizes. As expectations around convenience and security evolve, smart access systems are reshaping how properties safeguard their assets and provide a seamless, secure guest experience.

Keyless entry systems: The new gold standard in guestroom security

Keyless entry systems are quickly becoming the benchmark in hotel security. By eliminating traditional keycards or physical keys, these systems enhance safety and convenience for both guests and staff. Guests can unlock their rooms using mobile apps or digital wallets, eliminating the risk of lost or demagnetised keycards. This trend is being embraced by both large hotels and smaller, regional properties looking for scalable, budget-friendly solutions.

Commenting on this trend, Steven Barnwell, Director of Sales and Marketing at Vintech Systems, says: “Mobile connectivity with both BLE and NFC technologies provides the convenience of using either Apple or Google Wallet to store your secured credential, offering the highest level of security to both guests and operators.”

Keyless entry systems also reduce the workload at the front desk, streamlining check-ins and addressing lost key issues. Guests appreciate the added security of knowing their digital key can be easily deactivated if their phone is lost or stolen.

Mobile access solutions: Seamless, on-the-go convenience

Mobile access solutions are gaining popularity, driven by widespread smartphone use and the desire for convenience. These systems allow guests to bypass the front desk entirely, using an app or digital wallet to check in and access their room without physical interaction – especially appealing in a post-pandemic world.

“Both BLE and NFC technologies grant guests freedom across the property, with mobile connectivity providing visibility for property management to meet both guest expectations and operational needs,” adds Mr Barnwell.

Mobile key solutions can also integrate with property management systems (PMS), enabling guests to check in and out effortlessly, while giving hotel management valuable data and the ability to personalise experiences for returning guests.

Online and after-hours check-ins: 24/7 security

Next-generation security systems enable 24-hour service without full-time staffing. Secure online check-in options and afterhours access are transforming hotel operations, particularly in properties with limited staff. Remote check-in processes allow guests to enjoy a seamless and secure experience even during off-peak hours – essential for smaller or regional properties where staffing may be limited.

Mr Barnwell notes: “In any form of lock, the most critical elements are security and reliability. In a 24/7 hospitality environment, it’s crucial to have a product that delivers on both.”

By enabling online check-ins and digital access, properties can offer convenience while enhancing security through a digital record of entries and exits.

Tailored solutions for smaller properties: Practical and scalable

Smaller properties, such as motels and regional accommodations, are also adopting smart access systems. Scalable solutions, designed to meet the needs and budgets of smaller operators, provide enhanced security and convenience without significant infrastructure investments. Cloud-based smart locks and mobile access solutions are particularly appealing, as they require no costly on-site servers and can be managed remotely.

“There are many levels of smart locking solutions, depending on management needs and site-specific requirements,” explains Mr Barnwell.

These systems allow smaller properties to offer cutting-edge safety and convenience without heavy upfront costs, ensuring they can scale as the business grows.

Staying ahead in guest safety and access control

As technology evolves, it’s essential for accommodation providers to stay ahead of the curve on guest safety. Integrating mobile access systems with other hotel technologies – such as room controls, housekeeping, and energy management – offers a seamless guest experience while optimising operations. Future advancements, including biometric verification and AI-driven security, are set to further revolutionise how hotels manage access and protect their guests.

The coming years will likely see more advanced biometric systems, such as facial or voice recognition, become mainstream. Experts predict that AI-driven systems will play a larger role in detecting anomalies and ensuring real-time guest safety. By investing in these technologies now, accommodation providers can ensure they meet guest expectations for both convenience and security in the years to come.

By Mandy Clarke, Editor