My First Month

The Expatcenter provides a one-stop shop service for international companies and their highly skilled migrant employees. The Expatcenter is a joint initiative of the cities of Amsterdam, Amstelveen, Almere and Haarlemmermeer, along with the Immigration and Naturalisation Service (IND). With simplified procedures, the Expatcenter aims to better meet the needs of international companies and their expatriate employees.

The Expatcenter’s website (www.expatcenter.com) contains a wealth of useful information for expats, as well as our most frequently asked questions, covering essential topics from residence permits to finding a job, childcare, or an apartment.

We hope that this booklet serves as a helpful tool for new expats in the Amsterdam area. This booklet includes general information on subjects such as housing, public transportation, driving licences, health care and important contact numbers. The second section of this booklet contains a listing of all the Expatcenter’s partners, as well as their contact details.

The Expatcenter staff is ready and able to answer questions and provide information on a wide range of topics. Keep up to date with the latest news and information from the Amsterdam Expatcenter by subscribing on our website to our monthly Expat newsletter.

We hope you enjoy your stay in the Netherlands!

Contact us or visit our website: +31 (0)20 254 7999 welcome@expatcenter.iamsterdam.com www.expatcenter.com

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Expatcenter Partner Listings The Expatcenter

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Banking 35

fun facts & figures

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Financial Services

language 4

Insurance 35

Checklist: you’ve arrived

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Employment 36

Driving licence

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Higher Education

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finding accommodation

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Childcare Services

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Housing rights

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International Schools

Public Transportation

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Language 39

Dutch Healthcare System

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Moving 40

Finding work in the Amsterdam Area

Relocation 40 15

The Expatcenter’s Frequently

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Telecom 40 Legal Services

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Asked Questions

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transportation 42

Public Holidays 2012

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media 42

Amsterdam metropolitan area

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Tax 43

amstelveen 20 haarlemmermeer 22 almere 24 Amsterdam City Hall and City Districts 27 International Groups & Clubs

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The Expatcenter Partnership Programme 34 Essential Dutch Numbers

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Founded in the late 12th century, Amsterdam’s name originates from a dam on the Amstel River. The city is also often called ‘Venice of the North’, due to the many canals.

Attention trivia buffs: the numbers are in, Amsterdam has over 2,500 houseboats, 654 gable stones and 8 windmills.

Amsterdam in Numbers Inhabitants: Over 750,000 Inhabitants in the Amsterdam Metropolitan Area: 2,158,592 Nationalities: 177 Bicycles: 600,000 Trees: 220,000 Flower bulb in parks and public gardens: 600,000 Parks: 28 Trams: 232 Ferries: 9 Markets: 21 Shops: 6,179 Antique shops: 165 Diamond polishing factories: 24 Canals: 165 Bridges: 1,281 Wooden drawbridges: 8 Glass-topped canal boats and saloon boats: 110 Houseboats: 2,500 16th, 17th and 18th century buildings: 6,800 Gable stones: 654 Royal Palace: 1 Statues and sculptures: 302 Windmills: 8 Museums: 51 Art galleries: 141 Paintings by Rembrandt: 22 Paintings by Van Gogh: 206 Wax statues at Madame Tussauds: 140 Animals at Artis Zoo: 6,100 Historical church organs: 42 Concerts and theatrical performances per year: 16,000 Concerts and theatrical performances per day: 40

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The official language of the Netherlands is Dutch. The majority of Amsterdam’s residents speak English well and are often fluent in one or two languages on top of that. One can usually get by effortlessly in Amsterdam without a knowing word of Dutch. For those keen to try, learning a few words or phrases will always go a long way with the locals. Tip: The Dutch ‘g’ is normally pronounced mid-throat, sounding similar to the ‘ch’ in loch or Bach.

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Helpful words and phrases Do you speak English?

Spreekt u Engels?

Hello Hallo Good morning Goedemorgen Good afternoon Goedemiddag Good evening Goedenavond Goodbye Dag or doei (informal; pronounced: dowee) Excuse me Pardon Thank you Dank u Please Alstublieft (pronounced: alst-u-bleeft) Yes Ja (pronounced: yah) No Nee (pronounced: nay) Tasty Lekker Lovely Mooi Cosy Gezellig Entrance Ingang Exit Uitgang Open Open Closed Gesloten

Moving to another country can be an overwhelming experience, however proper organisation can help make it a smooth process.

Below is our basic checklist to help you once you’ve arrived in the Netherlands. More detailed information about all the below items can be found in this booklet and/or on our website (www.expatcenter.com).

Once you arrive n Register with your local embassy or consulate  n Register with the local municipality*  n Collect and/or arrange residence permit and/or work permit  n Arrange a local bank account (see page 35)  n Arrange local health insurance (see page 14 & 35)*  n Obtain a driving license or exchange your current license  (see page 6-8 & 42) n Get connected: arrange telecom, internet and utilities (see pages 18 & 40)  n Register with a local doctor and dentist (see page 14 & 17)  n Find short-term/long-term accommodation (see page 9)  n Investigate schooling/childcare possibilities in the region  (see page 17 & 38) *Items marked with an asterix are mandatory Settling in n Learn the local language (see page 39-40) n Join a group, club or association to meet others (see page 29-33) n Get active in the local and/or expat community

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If you intend to drive a car in the Netherlands, you’ll need to pay close attention to the rules pertaining to driving licences. If you plan to remain in the country for an extended period, you may have to exchange your current licence for a Dutch one. Please note, this must be done before your current licence expires.

Validity of your driving licence As an international resident in the Netherlands, you can use your own driving licence for a certain period of time, after which you will be required to obtain a Dutch permit (rijbewijs): n For EU countries, Iceland, Lichtenstein, Norway and Switzerland, licences are valid for ten years from the date of issue n For all other countries (including the Netherlands Antilles and Aruba) licences are valid for only six months from the date you register at your local municipality.

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You can exchange your licence for a Dutch one if you meet all of the following conditions: 1. you live in the Netherlands and are registered with your local municipality 2. you are from the EU, the EEA, Switzerland OR are from a country with a special agreement (See Exceptions below) OR you have the 30% ruling 3. you have a valid residence permit (unless you are a citizen of the EU, EEA or Switzerland) 4. your current driving licence is valid 5. your current driving licence, if issued in a country outside the EU, was issued after being a resident of that country for at least 185 days.

If you do not meet the above conditions or if you are from a country other than those listed on the Exception list (see below) you cannot exchange your licence for a Dutch one. This means you will need to take a standard theory and practical test at the Central Office for Motor Vehicle Driver Testing (www.cbr.nl).

Procedure at the municipality If you meet the above conditions for exchanging your driving licence, you must submit your application at your local district council office (stadsdeelkantoor). You will also need to submit the following: n colour passport photograph, which meets the criteria specified in the Passport Regulation n your foreign driving licence

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your residence permit unless you are a citizen of the EU/EEA or Switzerland certificate of fitness, if necessary. (See Exceptions below) An application for a Dutch driving licence costs around â‚Ź 50 (2012 rates) and must be paid in advance. The application is submitted to the Government Road Transportation Agency (Rijksdienst voor het Wegverkeer, RDW) and the appraisal process takes approximately two weeks. The application can only be done in person. n

Please note: You are not permitted to drive while your application is being processed. An international driving licence is only a legalised translation of a national driving licence. This cannot be exchanged for a Dutch licence.

Exceptions When applying for a Dutch driving licence, two exceptions may apply: 1. Certificate of Fitness - You may be asked to provide a certificate of fitness (verklaring van geschiktheid). This is a statement that proves you are physically and psychologically fit to drive a vehicle. The certificate can be obtained from the Expatcenter or at your local municipality office.

This statement is needed in the following cases: n You have an EU/EEA or Switzerland driving licence with categories, C, CE, C1, D etc. n You benefit from the 30% tax-ruling n Your driving licence is from the Netherlands Antilles or Aruba n Your driving licence is from one of the countries with special agreement Send your form to the Central Office for Motor Vehicle Driver Testing (CBR). They will notify you when your statement has been registered and let you know whether you have to undergo an additional health check. After the registration you can apply for the driving licence exchange. For more information, contact the Expatcenter or your local municipality office.

2. Special Agreements - If you are a national from one of the countries listed below you can change your driving licence, but you may only exchange it in the categories listed below: n Andorra: B (passenger car) n Aruba (all categories) n Canada; only QuĂŠbec: B (passenger car) n Israel: B (passenger car) n Japan: AB (passenger car and motorcycle of more than 400 cc) n Jersey (all categories)

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n n n n n n

Man (all categories) Monaco (all categories) Netherlands Antilles (all categories) Singapore: Class 2 (motorcycle of more than 400 cc) and Class 3 (passenger car) South Korea: B (passenger car) Taiwan: B (passenger car)

More information n RDW: The Government Road Transport Agency (Rijksdienst voor het Wegverkeer): www.rdw.nl RDW is available to answer questions over the phone relating to the exchange of driving licenses in English, Dutch and German: 0900-0739. n CBR: Central Office for Motor Vehicle Driver Testing (Centraal Bureau van Rijvaardigheid): www.cbr.nl n Rijbewijs: General information about driving. (Info in Dutch and English): www.rijbewijs.nl 8

Finding a place to live in Amsterdam can be a challenge. However, with research and the right advice, you can find your perfect home in a popular market.

Renting in the private sector The most common option for expats is renting property in the private sector. Private rental accommodation is not subsidised and there are no pre-conditions for your eligibility. In most cases, however, you will need a residence permit.

To help find a rental property, we suggest you try: n Specialised rental agencies: Always check that your agency has a licence from the municipal authorities n Online housing sites n Estate agents (makelaars) In the private sector, landlords usually ask for a deposit, which is usually the equivalent of one or two months’ rent. As for contracts, tenancy agreements can be concluded for fixed periods of time. You should always read your tenancy agreement carefully.

Rooftrack Rooftrack is an initiative of WoningNet and offers a wide range of available properties in the non-subsidised rental market. Rooftrack’s website displays rental properties from both housing corporations as well as professional property management firms in the cities of Amsterdam, Almere, Haarlem and Utrecht.

The Rooftrack website is free of charge and available in English. To search for available properties please check www.rooftrack.nl

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It is important for everyone who buys or rents a home in Amsterdam to know what their rights are. What do you do if there is a conflict with your landlord? What are your rights?

What to look out for when renting a house or apartment The supply of residential accommodation in Amsterdam widely fluctuates.

At times there is a housing shortage which can lead to elevated rental prices.

It is important to know your rights. Always make sure you read a tenancy agreement carefully before signing; six months into the contract, many rights may have or could soon expire. For example, it is important to check whether your rent is accurate, according to the point system, within the first half year.

Should anything go wrong, the Dutch law has many rules that protect your rights as a tenant. For example, a landlord cannot simply evict you from your home. If you do not reach agreement, only a court can terminate the lease.

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WijksteunpuntenWonen (WsW) is an excellent contact for information relating to tenancy rights and people looking for housing. WsW is an independent organisation that can give you free information, advice and support regarding renting and housing: Did you know that ‌ n as a tenant you have rights, regardless of what’s written in your contract/lease. n there are rules regarding rent control, furnishing and service charges. n housing agencies in Amsterdam have to abide by the rules and can be held accountable if you are being overcharged. n so-called temporary leases often in fact aren’t actually temporary.

You might not have to leave when your lease ends. n you can make the landlord do the necessary maintenance. n you cannot be evicted from your home for starting legal procedures. n charging a key fee (sleutelgeld) is illegal. The departing tenant or landlord may however ask you for this; do not pay.

Where to find help in the event of problems with a landlord In the Netherlands there is an independent organisation that deals with problems between tenants and landlords: the Rent Tribunal (huurcommissie).

The Rent Tribunal can also rule on disputes between you and your landlord.

What to look out for when buying a house or apartment If you want to buy a house or apartment, seek the advice of an expert.

There are many more financial and legal questions to consider than if you rent accommodation. For example, a financial advisor can work out what mortgage is best for you and what it will cost you. In addition there are the so-called buyer’s costs (kosten koper). These are the costs you incur for things like the services of the estate agent, transfer costs, mortgage costs and transfer duty.

Important Contacts Amsterdam Steunpunt Wonen Nieuwezijds Voorburgwal 32 1012 RZ Amsterdam +31 (0)20 - 5230130 info@steunpuntwonen.nl www.steunpuntwonen.nl Wijksteunpunten Wonen (WSWonen) for free advice on all rental matters: The Wijksteunpunt Wonen contact information is available on the www.wswonen.nl website. You can call and make an appointment or visit during their walk-in times, please bring your lease/rental contract. You can also ask questions via the website www.wswonen.nl Source: Wijksteunpunten Wonen

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Travelling within Amsterdam is straight-forward and convenient. The easiest way to get around is by bicycle, which is also preferred by locals and an integral part of Amsterdam culture. There is an extensive transport network connecting city districts, and commuters can choose a variety of methods to reach their destination as efficiently as possible. This includes the train, tram, metro, bus and ferry.

OV-chipcard The OV-chipcard is an electronic card with a built-in chip for use on all public transport in Amsterdam including buses, trams and metros. There are three different types of cards to choose from: anonymous (anonieme), personalised (persoonlijke) and a one-time disposable ticket. The reusable OV-chipcards can be topped up with credit in euros at metro stations.

The public transport company (GVB) also offers a 24 / 168-hour tickets (1 - 7 days) which entitles you to unlimited travel through Amsterdam - day and night by tram, bus and metro.

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Most importantly: check in and check out When you start your journey, hold your card up to the reader until a green light appears. A bleep sound will indicate that your card has been read. If you change to another bus/tram/metro, you have to check out (by scanning your card at the machine), and check in again at your next stop. If you forget to check out, the card will no longer be valid and you may risk a fine.

For a comprehensive list of OV-chipcards and prices, please check www.gvb.nl n

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Bicycle: In addition to maintaining good health, the flexibility of keeping to your own timetable, and the convenience of parking compared to that of a car, bicycling is the best way to navigate Amsterdam.

Train: Trains in the Netherlands are typically used for longer journeys, either to another town or city, or to travel across Amsterdam.

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Tram: Trams are common in Amsterdam, with routes heading out from the centre in all directions. Trams are ideal for short journeys around the city centre, as well as for travelling to other districts.

Metro: Amsterdam’s metro runs underneath the centre, from Central Station to the outer districts. This can be a fast and efficient way to travel.

Bus: Amsterdam operates a full bus network, which will take you anywhere you have to go.

Ferry: Behind Central Station, ferries hustle their way across the River IJ, transporting passengers to various locations in the North of Amsterdam.

Some specialist ferries also travel along the river to other districts of the city.

Taxi: Taxis can be handy when travelling to and from the airport, at night when the trams have stopped running or when you’re running late.

Depending on the traffic during peak times, however, public transport may get you there even quicker.

More information: Public transportation: www.gvb.nl or www.9292ov.nl Trains: www.ns.nl Bicycle routes: www.routecraft.com Taxi: www.taxi.amsterdam.nl (taxi suggestions or complaints can be reported by calling the number 0900 202 1881) Source: www.iamsterdam.com

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Dutch healthcare is among the best in the world, with people having access to advanced treatments and preventative care during all stages of their lives.

Hospitals use the latest equipment and physicians are continually educated on the basis of the latest insights from the scientific community.

General practitioners (huisarts) play an important role in the Dutch healthcare system; they are the first port of call if you have health problems. Patients are free to choose their own doctor. It is useful to choose one close to home. Doctors have their practices in residential areas and operate on an appointment system. If necessary, the doctor will refer patients to a specialist at a hospital.

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Health Insurance If you are a resident of the Netherlands, you are, in principle, obliged to take out Dutch health insurance, even if you are already insured back home. This ensures that every person is protected against the financial risks of illness and hospital admission.

You are free to chose from any health insurer (zorgverzekeraar) offering the basic package (basisverzekering) and can change insurers once a year. To register for health insurance, you will require a social security number (burgerservicenummer or BSN). Please note: If you are not covered by Dutch health insurance, you risk being fined and billed retroactively for the months you were not insured.

The key to the Dutch healthcare system is the mandatory basic health insurance policy. The coverage of this standard package (basisverzekering) is determined by the government and includes medical care by specialists, GPs and midwives, hospital care, medication, rehabilitation, dental help for persons younger than 22, mental healthcare and necessary medical help during a holiday or business trip abroad.

Health insurance companies have an obligation to accept everyone for this package, irrespective of gender, age and health. Health insurance companies also offer additional premium plans. These may cover things such as physiotherapy, spectacles, dental care for persons 22 years and older, and alternative medicine.

If you would like to know more about your specific situation, please contact the: n College for Health Insurances at +31 (0)20 797 8555 for questions relating to health insurance n Sociale Verzekeringsbank at +31 (0)20 656 5352 for questions relating to social security n EU information line (toll-free from anywhere in the EU) at 00 800 6 7 8 9 10 11 for questions relating to your EU health card or insurance Source: Ministry of Health, Welfare and Sport: www.minvws.nl

Whether you’ve moved for love or labour, finding a job in foreign lands is a challenge, but not impossible. Unemployment in the Netherlands is one of the lowest in the EU. Below are some tips for a successful job hunt.

Network For most people new to Amsterdam, places and faces will be unfamiliar.

Overcoming this, de-stranger your environment and join a few groups to strike up professional networks (and possibly friends).

It’s always easier to find a job through a close contact or by word-of-mouth.

Amsterdam’s expat community is surprisingly tight-knit, making for many likely encounters and acquaintances.

Recruitment agencies (uitzendbureaus) Agencies are located all over the city. Like anywhere, there are agencies that specialise in temp positions, meaning one can find work quite quickly, and those for permanent roles. Also, there are several agencies who recruit for vacancies that do not require Dutch. A comprehensive list of such agencies can be found on the Expatcenter website and listed in the Partner section of this booklet under “Employment”.

Internet The internet is the most common avenue for job seekers, not only for searching and registering your details but also to keep up to date with prospective employers. Most agencies regularly post vacancies on their sites, and if you are registered with them, they will contact you to alert you of new opportunities. If you prefer the direct route, job search engines such as the Nationale Vacature Bank (in Dutch) Intermediair and Monsterboard are userfriendly, invaluable resources. Alternatively, check out the websites of the international companies and organisations that have local headquarters in the Netherlands for their job postings.

UWV: Public Employment services The public employment service, UWV WERKbedrijf, plays an important role in the Dutch labour market. There are branches located throughout the city with specialists on hand to offer advice and information to job seekers. Through an extensive network of partner sites and (temporary) employment agencies, most vacancies registered with these partners are also registered in the online job database of the UWV WERKbedrijf. Either drop by in person or search for vacancies online at www.werk.nl.

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Take initiative It is not uncommon to apply for work at a particular company that currently has no vacancies with an unsolicited application. Employers often appreciate the initiative. You will need to first find a contact person at the company (e.g. in the human resources department), so that the application is addressed to a particular person. When preparing to meet your new contact, have your CV and cover letter (motivatie) tailored to the local style. An extra pointer: Dutch employers have a certain proclivity for hobbies and additional interests.

Coaching There are many companies in the Amsterdam area offering coaching and training services for English-speakers looking to improve their skills or reevaluate their career goals and aspirations. Enlisting the help of a professional coach may be a good way to set your job related priorities and hear tips from an expert. A list of coaches can also be found in this booklet under the “Employment” section.

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Additional Information: n UWV WERKbedrijf: www.werk.nl n The EURES website specialises in pan-European job vacancies and is available in all major European languages: eures.europa.eu n Please see the Expatcenter partners listed under “Employment” in this booklet for a list of recruitment agencies and employment coaches

Below is a selection of the Expatcenter’s most frequently asked questions.

As you can see below, the answers to all of these questions (and more) can be found on our website at www.expatcenter.com Q: Am I eligible for the 30% tax ruling?

A: The 30% ruling is a tax advantage for foreign employees working in the Netherlands. If a number of conditions are met, the employer is allowed to grant a tax free allowance amounting to 30% times 100/70 of the gross salary subject to Dutch payroll tax. For more information and details on the 30% ruling see: www.iamsterdam.com/en/living/official-matters/thirty-percent-ruling Q: How do I find a doctor and/or a dentist?

A: In the Netherlands, patients choose their own doctor and dentist. However, it is useful to choose one close to home. In order to find a doctor in your area it is easiest to ask around (friends, neighbours, colleagues, etc.). Alternatively, you can consult the Yellow Pages (Gouden Gids) or contact ACCESS, a notfor-profit organisation which supports the international community in the Netherlands. ACCESS can be reached by calling 0900-2222377 (â‚Ź 0,20 c/per minute). For more information please see: www.iamsterdam.com/en/livingfamilyandhealth Q: How does the Dutch education system work?

A: In the Netherlands, children go to primary school (basisschool) from the age of four. Compulsory schooling begins at age five. After group 8, the final year of primary school, pupils enter secondary school (middelbare scholen).

For more specifics on the education system please see: www.iamsterdam.com/en/living/education Q: Am I eligible for any childcare benefits?

A: Everyone who lives, works, and pays taxes in the Netherlands has the right to Child Benefit (kinderbijslag) for children under the age of 18.

A separate income-related childcare allowance (kinderopvang toeslag) also exists to reimburse parents for a portion of their childcare costs.

To find out more about these benefits, please see: www.iamsterdam.com/en-GB/living/family-health/children

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Q: How do I set up my telephone, television and/or internet?

A: After finding accommodation, television, internet and telephone are often among the first things to be arranged, all of which are now available digitally and/or via cable. Many providers offer bundles of all three services.

For more information on setting up these services please see: www.iamsterdam.com/en/living/housing/household-maintenance Q: Can I work as a freelancer or start my own company?

A: In the Netherlands, freelancers, entrepreneurs and one-man startups are recognised as ZZP’ers (zelfstandige zonder personeel) or selfemployed without employees. To work as a ZZP’er you will need to meet several conditions. Please be aware that working as a freelancer may have consequences for your residential status. To find out the facts, see: www.iamsterdam.com/en-GB/living/work/going-freelance

01 January New Year’s Day (Nieuwjaarsdag) 08 April Easter (1e Paasdag) 09 April Easter (2e Paasdag) 30 April Queen’s Day (Koninginnedag) 05 May Liberation Day (official holiday every 5 years) (Bevrijdingsdag) 17 May Ascension Day (Hemelvaartsdag) 27 May Pentecost (1e Pinksterdag) 28 May Pentecost (2e Pinksterdag) 05 December Sinterklaas (not an official holiday) 25 December Christmas (1e Kerstdag) 26 December Christmas (2e Kerstdag)

Texel

Den Helder The Amsterdam Metropolitan Area (AMA) is comprised of several surrounding municipalities, including the cities of Amsterdam, Almere, Amstelveen and Haarlemmermeer.

The AMA lies to the north of the Randstad and encompasses the city of Amsterdam and the Dutch provinces of North Holland and Flevoland.

The area has a total population of over 2 million inhabitants.

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The Expatcenter Amsterdam is a joint initiative of the cities of Amsterdam, Enkhuizen Heerhugowaard Amstelveen, Almere and Haarlemmermeer.

Alkmaar

Hoorn

Purmerend Lelystad

IJmuiden

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Zaandam

Haarlem

Amsterdam

Almere

Ha

Hoofddorp Hilversum

Amersfo

Leiden Alphen a/d Rijn

n Haag

Utrecht

Zoetermeer

Rijswijk

Zeist Nieuwegein

Gouda

Delft

Rotterdam

Veenendaal

Tiel

B

Amstelveen Quality of life is an essential element in Amstelveen. With its strategic location, close to Amsterdam and Schiphol airport, Amstelveen has always been tremendously appealing for international businesses and expatriates.

Ten percent of the Amstelveen population currently has an international background.

International orientation Amstelveen’s international orientation is partly determined by its economic relations. Located in the vicinity of Amsterdam Airport Schiphol and just a short distance from Amsterdam, Amstelveen is an appealing base for international companies. The high living standards are also attractive to foreign staff which explains why Amstelveen has an active and growing expat community.

The Japanese are by far the largest non-Dutch nationality group residing in Amstelveen, followed by the Indians, British, Chinese, Germans, Americans, other Asians and West Europeans.

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Quality of life Housing in Amstelveen is of a very high quality with a reasonable price/quality ratio. Strategic location and quality of life are the fundamental elements of Amstelveen’s appeal.

The Stadshart (city centre) is the cultural and retail heart of the city and plays a vital role in Amstelveen’s image. It is home to a nationally commended library, the P60 concert venue, the Schouwburg Amstelveen theatre and the acclaimed Cobra Museum of Modern Art. Green city Amstelveen is proud of its abundant greenery. The town is famous for the Amsterdamse Bos, the botanical gardens and its peat lakes. The wellmaintained public green spaces are highly valued both by the inhabitants and the business community.

The town has sufficient sports facilities for a variety of sports at all levels and actively encourages participation in top-level sport. Hockey and volleyball are particularly popular in the city.

International education Amstelveen provides a wide range of excellent educational facilities at both primary and secondary levels. The International School of Amsterdam, the Korean School and the Japanese kindergarten are also essential assets.

In combination with the higher professional education institutes and universities in Amsterdam, an appealing and comprehensive educational package is provided. international school of amsterdam The International School of Amsterdam provides primary and secondary education for the international community. In a beautiful specially designed building we teach an international curriculum (International Baccalaureate) for students from 3-18 years of age to prepare them for possible entry to Universities across the world.

ISA is a caring, secure environment in which students can develop the skills, confidence and creativity that will help them succeed academically. With a focus on international understanding, children learn to think about various cultures, views and opinions. It is a unique educational environment that is designed to bring out the very best in each child.

For more information please visit www.isa.nl Employment Employment in Amstelveen is concentrated in high-quality business services, such as IT companies, accountancy firms and advertising companies.

The annual increase in the number of available positions primarily involves this sector. The unemployed rate in Amstelveen is relatively low. Many foreign companies, the majority of which are from the USA and Japan, have established offices in Amstelveen.

Further information For more information please visit the city of Amstelveen’s website at www.amstelveen.nl (available in Dutch, English, Japanese and Chinese).

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Haarlemmermeer With a population of more than 140,000, Haarlemmermeer ranks among the twenty largest municipalities in the Netherlands. Twenty-six villages are dotted across an area covering 18,500 hectares.

Feel at home Living in the vicinity of Amsterdam means living in the dynamic, yet peaceful Randstad, close to the centre of Amsterdam.

The area is relatively sparsely populated, with just over three homes per hectare. Haarlemmermeer is home to many families. The majority of the homes are modern, comfortable, low-rise houses with gardens.

Over the past 25 years, the municipality has been enriched with various recreational areas. Just outside the municipal borders, within cycling distance, there are freely accessible country estates, dunes, beaches and sailing waters.

And for those in search of big-city bustle, Amsterdam is just a short distance away.

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Vibrant culture Arts and culture contribute to the identity and cohesion of a community.

Haarlemmermeer therefore pursues a dynamic arts policy, taking on the role of initiator, coordinator and funding body. From the Cruquius pumping station, characteristic farm houses, to Amsterdam’s former fortification outposts Haarlemmermeer cherishes the 62 monuments that make up its historical heritage. However, the municipality also invests extensively in contemporary art and culture.

Woods and water Cycling is a joy along the polder byways of Haarlemmermeer, where the 100-year-plus Genie Dyke leads to Haarlem and then on to the dunes and North Sea beaches. Water sports enthusiasts have plenty of room to play along the Ringvaart and around the marinas in the polder’s eastern reaches, near Rijsenhout. Just south of Haarlemmermeer lies the Kagerplassen lake district, a magnificent meeting place for aquatic enthusiasts. The Haarlemmermeerse Bos, a woodland west of Hoofddorp, has attracted hikers, joggers, swimmers, horse riders and anglers from all corners of the region for the past 25 years.

Business future Haarlemmermeer is strategically situated in the commercial heartland of the Randstad conurbation. The municipality is home to Amsterdam Airport Schiphol and rubs shoulders with key economic centres. Owing to its ideal location, many leading international corporations have established their (European) headquarters, marketing and sales divisions and distribution centres in Haarlemmermeer. The economic vitality is immense, reflected by the employment ratio of the municipality, where there are almost as many jobs as there are residents.

Further information More information can be found on www.haarlemmermeer.nl

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City of Almere From the moment of its establishment in 1976, Almere has been one of the fastest growing cities in Europe. Since its initial development as a suburban area east of Amsterdam, it has grown into the status of Holland ’s most exemplary new town. In just 35 years it has attracted over 192.000 residents and 14.500 businesses. Almere is the largest city in the province of Flevoland and the seventh largest city in the Netherlands.

Almere has a versatile economic structure, mainly related to business services, trade, healthcare and industry. Many of the businesses established in Almere are part of international networks.

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World Trade Center Almere Area (WTCAA) The WTCAA is a member of the worldwide WTC network and has also gained notoriety thanks to its International Business Club (IBC).

Five internationalization projects which are connected to this business platform focus primarily on promoting international trade and creating regional employment opportunities.

The WTCAA is an independent organization with an international mission: n Augmenting the growth of international trade in the region n Creating an attractive, international climate for foreign investors planning to set up companies n Stimulating and optimizing international commercial contacts and the exchange of knowledge.

One of WTCAA’s most important programs is the International Business Club: the platform for business networking and informative meetings. Learn more about these projects and about the WTCAA in general by visiting www.wtcaa.nl Healthcare Almere The city’s innovative approach to healthcare has captured the imagination of people throughout the country since the 1980s. For instance, all residential areas in Almere have healthcare centers that provide comprehensive primary healthcare (family physicians, dental care, physical therapy, prenatal care) under one roof. Healthcare professionals collaborate not only with their fellow practitioners, but also with professionals from other sectors such as wellness, housing, education and research.

Public Health Department Almere’s Public Health Department (GGD) works to ensure the health of all residents of Almere. The GGD is also where you go to get your travel vaccinations.

Boomgaardweg 4 1326 AC Almere Telephone: +31 (0) 36 535 73 00 Open on workdays between 8.00 and 17.00h Education in Almere Almere is home to two Universities of Applied Sciences, seventeen secondary schools and school communities and nearly a hundred primary schools.

The city has public schools as well as schools that provide lessons based on a particular pedagogical vision or religious conviction. Examples of the former are the Dalton, Montessori or Jena-plan educational systems.

There are also schools based on Catholic, Reformed, Protestant, Ecumenical and Islamic principles. Alongside special education there are also special needs schools, directed towards handicapped children or those with behavioral problems.

International school Almere The International School Almere is located in a brand new building on the edge of Cascadepark in Almere Poort. It was built using sustainable materials.

The International School Almere is a young IB World School. After completing the curriculum, students receive an IB degree, which helps them get into universities all over the world. A team of students - the Green Team - helps raise sustainability awareness in and around the school.

For more information on the International school please visit www.internationalschoolalmere.nl

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Letterland International Primary School Almere Approximately 30 kilometres from Amsterdam and located in Almere’s Literatuurwijk (Literature District), Letterland International Primary School operates in conjunction with Letterland Dutch Primary School. Letterland International Primary School is a young school with a diverse International staff.

The school has a teacher-student ratio of 1:15-20. Letterland International Primary School offers a dynamic environment in which all children and teachers are encouraged to develop to their full potential within a multicultural, international setting. The school is recognised and subsidised by the Dutch Ministry of Education and offers the British curriculum for Numeracy and Literacy, Dutch as a second language and the International Primary Curriculum (IPC).

For more information please visit www.letterland.nl

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Service desks City of Almere Do you want to visit the municipality of Almere in person? You can come to the main service desk or one of the other service desks in city hall. You’ll find most of the service desks in city hall: Stadhuisplein 1 1315 HR Almere Stad The main service desk in city hall is open: Monday to Friday: 8:30 - 17:00 Thursday: 8:30 - 20:00 Saturday: 10:00 - 16:00 Note: Some of the service desks can be very busy. To avoid waiting, you can make an appointment for most municipal products and services. We will help you at the agreed time. You can also use the digital service desk Digitaal Loket or call 14 036.

Further information: More information on Almere please visit www.almere.nl or follow @vvvalmere.nl on Twitter.

The Amsterdam City Hall (stadhuis) and individual City District Offices (stadsdeelkantoren) can be reached by calling the following central phone number, 14 020 (dial directly). Operators are able to help you in English and can re-direct your call if necessary.

Central phone number: 14 020 (dial directly). If you are calling from abroad please dial +31 (0)20 624 1111.

Stadsdeel Centrum Amstel 1 1011 PN Amsterdam www.centrum.amsterdam.nl

Stadsdeel West Bos en Lommerplein 250 1055 EK Amsterdam www.west.amsterdam.nl

Stadsdeel Noord Buikslotermeerplein 2000 1025 XL Amsterdam www.noord.amsterdam.nl

Stadsdeel Nieuw West Pieter Calandlaan 1 1065 KH www.nieuwwest.amsterdam.nl

Stadsdeel Zuid President Kennedylaan 923 1079 MZ Amsterdam Burgerweeshuispad 100-300 1076 HR Amsterdam www.zuid.amsterdam.nl Stadsdeel Zuidoost Anton de Komplein 150 1102 CW Amsterdam www.zuidoost.amsterdam.nl Stadsdeel Oost Oranje-Vrijstaatplein 2 1093 NG Amsterdam www.oost.amsterdam.nl

Municipalities of Almere, Amstelveen & Haarlemmermeer Municipality of Almere Stadhuisplein 1 1315 HR Almere Postbus 200 1300 AE Almere T: 14 036 or +31 (0)36 539 9911 if you are calling from abroad info@almere.nl

Municipality of Amstelveen Laan van Nieuwer-Amstel 1 1182 JR Amstelveen Postbus 4 1180 BA Amstelveen T: +31 (0)20 540 4911 gemeente@amstelveen.nl

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Municipality of Haarlemmermeer Raadhuisplein 1 2132 TZ Hoofddorp Postbus 250 2130 AG Hoofddorp T: 0900 1852 info@haarlemmermeer.nl Municipal Services The Amsterdam City District Offices (Stadsdeelkantoren) listed above can offer the following municipal services. If you live in Amstelveen, Haarlemmermeer or Almere you will have to visit your local City Hall for these services. n n n

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n

Change of address Present birth certificate and/or marriage certificate (if applicable) Exchange driving license Obtain an extract (uittreksel) from the Municipal Personal Records Database (GBA)

n

n n

Obtain a letter of invitation (guarantor’s declaration, garantverklaring) for tourist visas Register a birth, marriage or death Deregister

Below you will find an overview of internationally-oriented social, cultural and professional groups and networks in the Amsterdam area. Know a club that should be listed here? Don’t hesitate to let us know!

ACCESS Access is a non-profit organisation committed to supporting the international expatriate community in the Netherlands. Their English-speaking services include a multilingual helpline, courses and a counselling referral service.

Website: http://www.access-nl.org/ Almere Baby Club for Dutch and English (ABCDE) ABCDE is a playgroup for children from 0 - 4 years of age where English and Dutch are spoken. The aim is to bring together pre-school children and give them an opportunity to play with other children and to learn and develop their language skills in a friendly and playful environment.

Website: www.parkwijkalmere.nl/abcde American Women’s Club Amsterdam Founded in 1927, the club now has approximately 550 members from the greater Amsterdam area. At the monthly meetings, featured speakers present topics of political, economic or cultural relevance.

Website: http://www.awca.nl Amnesty International The human rights watchdog features speakers, film presentations, and discussion of activities and issues worldwide, often followed by letter writing, fund raising and public awareness planning.

Website: http://www.amnesty.nl Amsterdam American Business Club AABC is a professional networking organisation whose main purpose is to help improve business-to-business contacts between Dutch and American businesses.

Website: http://www.aabc.nl/ Amsterdam Accueil This non-profit association of French-speaking women in the Amsterdam area aims to help members settle in the Netherlands.

Website: http://www.amsterdam-accueil.org/

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Aussies in Holland Australians Abroad was founded in 1996 to provide a centralised resource of Australians living overseas. The group is active in over 114 countries, including the Netherlands.

Website: http://aussieclouds.appspot.com/ British Society of Amsterdam The society is the oldest Expat organisation in The Netherlands. It offers a wide range of social and sporting activities, many of which take place on a weekly basis. Membership is open to everyone.

Website: www.britsoc.nl Canada 2 Leaf Set up in 2008, Canada 2 Leaf organises get-togethers once a month.

Not strictly for Canadians living in the Netherlands, members also include those who have travelled to or lived in Canada for a period of time.

Website: http://www.canada2leaf.org/ 30

Canadian Club in the Netherlands (CCN) The CNN provides social, cultural and educational activities for Canadians residing in the Netherlands.

Website: http://www.canadianclubnetherlands.com/ Canadian International Club of Amsterdam (CICA) CICA is a social club that meets twice a month at various venues in the Amsterdam area. This group was created by Canucks for Canucks but also friends of Canucks are welcome! The group provides a great opportunity for Canadians & friends looking for advice, support, networking, business opportunities, and friendship.

Website: http://www.wix.com/canadianclubofams/home Cosmo Polite Cosmo Polite gives expatriates and repatriates the opportunity to meet like-minded individuals via social, cultural and sportive events.

Website: http://www.cosmo-polite.nl/

Democrats Abroad Netherlands (DANL) Democrats Abroad is the overseas branch of the U.S. Democratic Party, representing Americans living in more than 160 countries around the globe.

DANL organises voter registration amongst other social activities.

Website: http://www.democratsabroad.nl/ European Professional Women’s Network in Amsterdam This pan-European network provides women with the tools, networks and support needed to assume leadership at the local, national and international levels.

Website: http://europeanpwn-amsterdam.net/ In Players Amsterdam’s oldest English-language theatre company welcomes anyone with an interest in theatre. The group distinguishes itself through its innovative approach to a broad repertoire.

Website: http://www.inplayers.org/ Indian Expats Netherlands For Indians living in the Netherlands who not only miss their homeland but also look forward to meeting other Indians. This group serves to share experiences and feel more connected.

Website: http://www.freewebs.com/indianexpats/amsterdam.htm Indian Expat Society The Indian Expat Society serves the needs and represents the interests of the Indian expatriate community in the Netherlands. The association is open to Indian expats, professionals, business persons, and students alike.

Website: http://www.indianexpatsociety.org/ International Almere International Almere is an English speaking organization connecting & building essential social networks for those that live and work in the Almere region.

Website: http://www.internationalalmere.com International Women’s Contact, Amsterdam The aim of the IWC is to facilitate and foster friendship between women of all nationalities, living in and around Amsterdam. They help members enjoy their new environment and gain a better understanding of Dutch life and culture.

Website: http://www.iwcamsterdam.nl/

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Irish Club – Netherlands This club plays a central role in providing cultural and social links with the Irish community in many parts of Europe. Since its conception, the club’s activities include Gaelic sports, Irish step, Celtic dancing, traditional Irish music and Irish language.

Website: http://www.irishclub.nl/ Junior Chamber International Amsterdam The Junior Chamber is an international organisation of young professionals between the ages of 25 and 40. The club promotes networking as well as the development of personal and management skills.

Website: http://www.jciai.nl/

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Kiwi Expat Association (KEA) Through regular events KEA offers New Zealanders living and working in the Netherlands with a platform to meet each other. KEA is also open to Dutch people with commercial, business or cultural interest in New Zealand.

Website: http://www.keanewzealand.com/europe/groups/kea-netherlands Legal Aliens Legal Aliens is a fast growing, fun loving group of expats who meet for social events across the Netherlands. Members are from all walks of life, both expats and Dutch alike.

Website: http://www.legalaliens.eu/ Institute Français Amsterdam’s oldest foreign institute, Institute Français serves as an ambassador of French-Dutch dialogue. It offers courses and workshops on French language and culture.

Website: http://www.institutfrancais.nl MEETinAMSTERDAM MEETinAMSTERDAM offers a relaxed social environment for twenty- and thirtysomethings. They offer a wide range of weekly activities in the area and trips further afield.

Website: http://www.meetin.org/city/MEETinAMSTERDAM/

Republicans Abroad Netherlands This outreach programme for US Republicans in the Netherlands offers a platform for Dutch-American relations. In addition to voter registration assistance, they organise information drives and encourage intercultural exchange.

Website: http://www.republicansabroad.nl/ Society of English-Native-Speaking Editors (SENSE) SENSE brings native English-speaking editors, copywriters and translators together. The group serves as a forum where issues of direct concern to members can be discussed. It helps its members meet the demands of a rapidly changing profession.

Website: http://www.sense-online.nl/ Singapore Netherlands Association (SNA) Serving as a main contact point for all Singaporeans living in the Netherlands as well as those interested in learning more about Singapore and its culture.

Website: http://www.sna-org.nl/ South African Club This clubs brings South Africans and people interested in South Africa and its culture together for various social events. Everyone is welcome.

Website: http://www.southafricanclub.nl/ The Japan Women’s Club The Japan Women’s Club, JWC, is a nonprofit organization established in 1989 in Amstelveen. Its founding members were women of the Japanese business community in The Netherlands.

Website: http://jwc-holland.org/english.html Toastmasters Club Toastmasters is an international not-for-profit organisation dedicated to improving the public speaking and leadership skills of its members.

The Amsterdam chapter meets twice a month at the Hilton Hotel.

Website: http://toastmasters.nl/

33

The Expatcenter’s Partnership Programme was created in 2009 to connect expats with service-providers operating in the expat market; particularly useful for an expat’s arrival and first few months in the Netherlands.

We created this booklet, which lists all of our partners, in order to provide expats with a convenient list of expat-related companies in the Amsterdam area. All companies participating in the Expatcenter’s Partnership Programme are known to the Expatcenter and have met our list of criteria.

To join the Partnership Programme companies need to meet the below criteria. Partner companies must: n have

34

all relevant company information in English (including website, flyers, forms, customer-service, etc.) n have a minimum of one year work experience in the expat market n agree to co-operate with our client-monitoring project n have a standard company procedure for handling customer/client complaints n have recent verifiable references from a minimum of two expat clients and two international companies n have a membership to the relevant sector’s professional association (where applicable) Apart from the above criteria, companies must also agree to the Expatcenter’s membership terms and conditions.

We will be actively monitoring the service our partners provide and encourage you to contact us with any comments, suggestions or feedback you may have.

You can do so by emailing us at welcome@expatcenter.iamsterdam.com See pages 44-46 for our partners locations.

ABN AMRO International Clients

Rabobank Expat Desk

A trusted partner & specialist for expats in a new environment

www.rabobank.nl/amsterdam

www.abnamro.nl/expats

De Boer Financial Consultants

De Hypotheek Shop

Mortgage advice for Expats

Mortgages / Insurances / Financial Planning / Tax advise

www.fvbdeboer.nl

www.hypotheekshop.nl

KPMG International Business Support

WorldWideBroker

Provides guidance & serves international companies conducting business in the Netherlands.

Savings, Retirement & Education Fee Planning, Mortgages, Investments & Insurance Cover www.worldwidebroker.nl

www.kpmg.com/nl/investmentinthenetherlands

IAK Verzekeringen B.V.

ONVZ zorgverzekeraar

Dutch mortgages, pension solutions (domestic & international), health- and non-life insurances for expats

Caring about people

www.iak.nl/expat

www.onvz.nl

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Recruitment Agencies

Adams’ Multilingual Recruitment

Madison Parker International BV

Recruitment services for international and multilingual candidates in The Netherlands

Providing a professional & personalized recruitment service for international job seekers

www.adamsrecruitment.com

www.madisonparker.nl

Octagon Professionals International B.V.

Page Personnel

Successfully connecting international talent & businesses for 20+ years

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Worldwide specialist in temporary and permanent recruitment. www.pagepersonnel.nl

www.octagon.nl

Coaching, Training & Development

De Baak

Intercultural Professionals

Renowned training center for your personal and company’s development

Cultural Awareness Courses, Understanding the Dutch

www.debaak.com

Foreign Recruitment

RAVE-cruitment International ICT recruitment www.rave-cruitment.com

www.interculturalprofessionals.com

Amsterdam School of the Arts

Amsterdam University College

Duisenberg school of finance

www.ahk.nl

www.auc.nl

www.dsf.nl

Gerrit Rietveld Academy

Hogeschool van Amsterdam

INHolland University of Applied Sciences

www.hva.nl

www.INHolland.com

www.gerritrietveldacademie.nl

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Nyenrode Business Universiteit www.nyenrode.nl

Webster University +31 (0)71 516 8000 www.webster.nl

University of Amsterdam

VU University Amsterdam

www.uva.nl/english

www.vuamsterdam.com

CompaNanny English speaking child care 0-4 years www.compananny.nl

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Amsterdam International Community School

Ecole française d’Amsterdam

International Education in English for children aged 4-19

S’ouvrir et se construire pour réussir

www.aics.eu

www.lyceevangogh.nl

International Primary School Letterland - Almere A dynamic International Primary School in Almere

European School Bergen Languages: love to learn them, learn to love them www.esbergen.eu

International School Almere A Personal Touch in a Sustainable Environment www.internationalschoolalmere.nl

www.letterland.nl

International School of Amsterdam

The British School of Amsterdam

Education for international understanding

Offering a quality education to pupils between the ages 3-18 years

www.isa.nl

www.britams.nl

Training Institutes

ACT Language & Culture Training

Dutch Language School Katakura WBLC

Talk the talk and capture the culture

Our teachers make learning fun and get amazing results

Specialists in Dutch language training and cultural coaching for business

www.act-taaltrainingen.nl

www.katakura-wblc.nl

www.dutchtulip.nl

Horizon Interlingua

Institut Français

Language courses in English, French, German, Spanish and Dutch (NT2)

French language and culture for Dutch and foreign residents in the Netherlands

Koentact Dutch Language Experience

www.horizoninterlingua.nl/ english

www.institutfrancais.nl

NedLes

Language Institute Regina Coeli B.V.

Dutch for non-Dutch in the heart of Amsterdam www.nedles.nl

Academic, business-oriented language centre for private and business language tuition www.uvatalen.nl

Expand your Social Network, Explore Amsterdam & Mingle with the Dutch www.koentact.nl

Intensive language & cultural training founded by “the Nuns of Vught” www.reginacoeli.nl

UvA Talen

Dutch Tulip

Talencoach Have fun & learn fast + free e-book for you! www.talencoach.nl

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Schools (non-profit) VU-NT2 Dutch as a Second Language

Stichting Volksuniversiteit Amsterdam

Volksuniversiteit Amstelland

VU-NT2

Your key to a wider world of knowledge, culture & creativity

Language, computer and art classes for non-Dutch

Excellent Dutch language courses, at any level for all purposes

www.vua-ams.nl

www.vu-amstelland.nl

www.nt2.vu.nl

TRANSLATION SERVICES

Concorde Group BV Leaping the language gap www.concorde.nl/en

40

UTS Nederland B.V.

TEAM Relocations

Overseas & European moves and bonded warehouse facilities, especially for expats.

Specialized in delivering fully integrated mobility services + 31 (0)20 795 1140

www.uts.nl

Lebara Mobile Low cost international and national calls and mobile internet www.lebara-mobile.nl

www.teamrelocations.com

Immigration Law

M A E S S TA U D T

A D V O C AT E N

FRAGOMEN (Global LLP) World’s leading immigration law firm Your world. Our experience

Kroes Advocaten Immigration Lawyers

Maes Staudt Advocaten N.V.

A business immigration law firm

Maes Staudt Advocaten Quality in employment and migration law +31 (0)40 290 9955

www.kroesadvocaten.nl

www.fragomen.com

www.maes-staudt.nl

Employment Law

De Vreede Advocaten

Noordam Advocatuur

Pallas Attorneys at Law

Employment and Immigration Lawyers Combined knowledge of Immigration and Employment Law. Japan, India Desks

Legal services for expatriates employment law, housing and rental issues

Specialists in (international) employment law: contracts, dismissal, redundancy, international assignment

www.noordamadvocatuur.nl

www.pallas.nl

www.devreede-law.nl

Family law F A M I L Y L A W, M E D I A T I O N A N D C O L L A B O R A T I V E D I V O R C E

De Boorder Schoots

Smeets Gijbels B.V.

Leading (international) family law boutique firm, with 15 specialized lawyers

The international family law firm that puts families first

www.deboorderschoots.nl

www.smeetsgijbels.com

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De Fietsfabriek The ultimate urban (cargo-)bike for moms, dads and kids!

HVO Drive - international driving school

TAXI-E

HVO Drive your ride to success

Environmental Friendly Taxi Services

www.defietsfabriek.nl

www.hvodrive.nl/uk/

www.taxi-e.nl/en/home

DutchNews.nl

Expatica Communications

IamExpat

www.dutchnews.nl

www.expatica.nl

www.iamexpat.nl

International Herald Tribune

The Holland Times

The International Correspondent

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www.thehollandtimes.nl

www.iht.com

www.theinternationalcorrespondent.nl

Time Out Amsterdam

Xpat Media

www.timeoutamsterdam.nl

www.xpat.nl

Individual Tax Advisors

Blue Umbrella

Finsens

Online income tax return preparation. Plain English.

Affordable flat fees.

Financial Experts for Expats, located in the citycentre of Amsterdam

www.blueumbrella.nl

www.finsens.nl

Orange Tax Services

Tax Consultants International

Total Compliance and Outsource BV

The specialist in international taxation

A unique combination of professional expertise and personal attention

Have a Tax question?

Contact us! www.orangetax.nl

www.taxci.nl

Hillbrook Expatriate Tax Solutions Optimize Your Taxes?

Hillbrook ETS helps. www.hillbrook.nl

www.totalcompliance.nl

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Corporate Tax Advisors

BRIDDGE

Crowe Horwath

Financial, Legal, and Tax Services. Building bridges to European markets.

The relationship you can count on www.crowehorwath.nl

www.briddge.com

Deloitte Belastingadviseurs B.V. Global Expat Management Tax, Legal, Rewards & Immigration We know how! www.deloitte.com

Ernst & Young Belastingadviseurs LLP

Grant Thornton Expatriate Services B.V.

Human Capital: your partner for your tax and immigration issues

Personal approach, global network: the right combination for expatriate services

www.ey.com

www.gt.nl

PwC Modern Migration, is your company ready? www.pwc.nl/immigration www.pwc.com

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Below you will find a summary of important Dutch telephone numbers in the case of an emergency or problem.

Police, fire brigade or ambulance Emergency police, fire brigade, ambulance: 112 Police information (non-emergency): 0900 8844 Anonymous tip-line (to report a crime): 0800 7000 ACCESS ACCESS is a not-for-profit organisation which supports the international community in the Netherlands. Volunteer staff can answer questions and provide information on important expat issues.

You can get in touch with ACCESS: n by telephone - 0900-2222377 (€ 0,20 c/per minute) n by e-mail - amsterdam@access-nl.org n by visiting the website - www.access-nl.org The Japanese Helpdesk The Japanese Helpdesk aims to provide assistance and support to the Japanese community living and working in the Netherlands. The Helpdesk is now present at the Expatcenter on Tuesdays and Thursdays from 10:00 - 16:00.

Contact the Helpdesk for information and advice: e-mail: info@jhelpdesk.info Website: www.jhelpdesk.info/default.aspx Antwoord: The City of Amsterdam’s central information number The City of Amsterdam has a central information number, known as Antwoord (Answer). Antwoord is available to answer all questions in English and is open Monday to Friday, 8:00 to 18:00 and can be reached by calling 14 020.

If you are calling from abroad please dial +31 (0)20 624 1111.

Electricity and gas There is a 24-hour number to call for electricity, gas or meter problems: 0800 9009.

Emergency doctor’s office An emergency doctor office exists for problems outside of regular doctor’s hours. The service operates around the clock (24-hour) and is available for nights, weekends and all public holidays. The number in Amsterdam is 088 00 30 600.

47

EU information line (EuropeDIRECT) The EUROPEDIRECT Contact Centre gives you: n Answers in the official EU language of your choice n I mmediate responses to your general questions on EU matters or a reference to further sources of information n Contact details of relevant organisations you may need to deal with n Free postal delivery of certain EU publications You can call the toll-free number from anywhere in the EU during opening hours (9h00-18h30 CET on weekdays): 00 800 6 7 8 9 10 11.

If you are calling from outside the EU you can call the standard number at + 32 (0)2 299 96 96 from anywhere in the world (normal charges apply).

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Japan Desk at Amstelland Hospital The Japan Desk Ziekenhuis Amstelland (so called JAPAN DESK) is for the benefit of the Japanese community in the Netherlands. The staff will guide Japanese Nationals who wish to use medical services of Ziekenhuis Amstelland in Japanese language.

Opening hours: Monday and Thursday: 10:00-12:00 and 13:00-16:00 Telephone: +31(0)20 755 7146 In case of an emergency the Japan Desk can be reached on Tuesday, Wednesday and Friday by mobile telephone at +31 (0)6 51 23 88 54.

Other official Expatcenters in the Netherlands (who work directly with the IND) Expatdesk Rotterdam +31(0)10 205 3749 www.rotterdam.nl/expatdesk Expat Center Brabant +31(0)40 238 6777 Currently serving Eindhoven and Tilburg www.expatcenterbrabant.com The Hague International Center +31(0)70 353 5043 www.denhaag.com

6th edition Published July 2012 Copyright: Expatcenter Amsterdam Design: mymap, www.checkmymap.com No part of this publications may be reproduced without prior written consent from the Expatcenter.

While every effort has been made to ensure the information in this booklet is accurate, correct and complete, data and contact details may have become outdated or may be incorrect. No rights shall be derived from the information provided in this booklet.

The Expatcenter and mymap cannot be held liable for consequences associated with the use of any information found in this booklet.

Telephone: +31 (0)20 254 7999 Email: welcome@expatcenter.iamsterdam.com Website: www.expatcenter.com