INSIGHT HOME CARE
SUMMER 2016
THE MAGAZINE FOR NORTHWEST HOME CARE AIDES
Read Sahro Jamah Farah’s story on p. 19
中文指南 한국어 안내 РУКОВОДСТВО НА РУССКОМ ЯЗЫКЕ HAGE AF SOOMAALI AH GUÍA EN ESPAÑOL
DRAWINGS INSIDE!
HƯỚNG DẪN BẰNG TIẾNG VIỆT
CARE & FAITH
FOCUS ON MUSLIM CAREGIVERS
SHAKE THE SUGAR TAKE THE DRINK CHALLENGE
FitBit Drawing p. 10 Water Infuser Drawing p. 28
PLUS: SPOTLIGHT ON SOMALIA TOOLS OF THE TRADE DE-STRESS WITH COLORING & MORE MAGAZINE NOW ONLINE: WWW.HOMECAREMAG.ORG/SUMMER INSIGHT MAGAZINE
SUMMER 2016
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HOME CARE
EDITOR EDITORIAL DIRECTOR PHOTOGRAPHER WRITERS
INSIGHT
Executive Director’s Note
Sara McCaslin Naomi Ishisaka Paul Joseph Brown Eva Looper Gantala, Shaun Scott, Niki Stojnic
Contents
BOARD OF DIRECTORS David Rolf, Chair TRAINING PARTNERSHIP
President, SEIU 775
2 EXECUTIVE DIRECTOR’S NOTE
Sterling Harders Vice President, SEIU 775
THE PULSE
Seth Hemond
4 WHAT’S NEW? 5 HOW TO CREATE YOUR FIRST EMAIL
Director of Member Programs and Participation, SEIU 775
Adam Glickman Secretary-Treasurer, SEIU 775
Sylvia Liang Home Care Aide, SEIU 775 Executive Board Member
6 TOOLS OF THE TRADE 8 HOME GROW AN HERB GARDEN 9 STRESS RELIEVING COLORING PAGE
Linda Lee Home Care Aide, SEIU 775 Executive Board Member
Jesse Magana Home Care Consumer and Disability Advocate
Bill Moss Assistant Secretary, Washington State DSHS
Rich Nafziger Assistant Professor, Institute for Public Service – Seattle University
Franklin Plaistowe
Welcome to the seventh issue of Home Care InSight, the The SEIU 775 Benefits Group cares about your work and your in the lives of others every day. And while you work to care for
Flanna Perkins
family healthy.
Jan Yoshiwara
others, you must also care for yourself, keeping you and your Through Home Care InSight, we want to provide you with
Director Education Services, State Board for Community and Technical Colleges
skills to improve your health, share best practices from others
Bill Moss, Vice Chair
about your training and benefits. In this issue, Home Care Aides
HEALTH BENEFITS TRUST Assistant Secretary, Washington State DSHS
Mark Robinson, Secretary
in the profession, and give you the most updated information
on their health; the challenges of being a Muslim caregiver; the
Eric Erickson
latest updates to training and benefits information – and much
Executive Director, CDM Services
more.
Vice President, SEIU 775
Seth Hemond Director of Member Programs and Participation, SEIU 775
Diane Lutz Labor Relations, Office of Financial Management
We hope you will find this magazine useful in your work as a Home Care Aide. Please let us know what you think – to share feedback and ideas, please contact InSight@MySEIUBenefits.org.
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Charissa Raynor Executive Director
Home Care Aide, SEIU 775 Executive Board Member
Seth Hemond, Chair
SECURE RETIREMENT TRUST Director of Member Programs and Participation, SEIU 775
David Rolf President, SEIU 775 Home Care Aide, SEIU 775 Executive Board Member
Cindy Becker, Secretary Vice President Legal Affairs, Concerto Healthcare
David Hees Controller, Concerto Healthcare
Steve Draper Sr Investment Officer, WA State Investment Board
Marcie Frost Director, State Dept of Retirement Systems
Ann Mitchell Sr Labor Negoitiator, Office of Financial Management
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INSIGHT MAGAZINE
12 REMEMBERING DAVE LINDBERG 13 RHAYNE WHITE: LENDING A HELPING HAND 15 THE MANY LIVES OF DOROTHY
COVER PHOTO AND PHOTO OF CHARISSA RAYNOR BY PAUL JOSEPH BROWN.
Home Care InSight Magazine is a publication of the SEIU 775 Benefits Group to serve Home Care Aides in the Northwest. The existence of advertising in this publication is not an endorsement of the product, service or individual by anyone except the advertiser. Contact Home Care InSight at InSight@MySEIUBenefits.org for permission to reprint or republish content from Home Care InSight. 215 Columbia St., Suite 300, Seattle, WA 98104 © Copyright 2016 Home Care InSight Magazine. All rights reserved.
19 CARE & FAITH: MUSLIM CAREGIVERS 22 RECIPE: MANGO CHICKEN CURRY 23 SPOTLIGHT ON SOMALIA 24 SHAKE THE SUGAR YOUR BENEFITS
30 HEALTH BENEFITS HIGHLIGHTS 32 GUIDE TO TRAINING STANDARDS
Monique Taylor-Swan
Tanika Aden
WORKER VOICES
FEATURES
Adam Glickman Secretary-Treasurer, SEIU 775
11 YOUR PENSION FUND
discuss how cutting back on sugary beverages has big impacts
Regional Director NW Region, Addus Healthcare
Sterling Harders
15
health. As Home Care Aides, your work makes a critical impact
Washington State Office of Financial Management, Labor Relations Division Regional Director, ResCare Homecare
10 READER SURVEY - FITBIT DRAWING!
magazine for Northwest Home Care Aides.
24
13
36 38 40 42 44 46
健康和培训指南 건강 및 교육 안내 ЗДОРОВЬЕ И ОБУЧЕНИЕ HAGAHA TABABARKA IYO CAAFIMAADKA GUÍA DE SALUD Y CAPACITACIÓN HƯỚNG DẪN SỨC KHỎE & ĐÀO TẠO INSIGHT MAGAZINE
SUMMER 2016
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THE PULSE
WHAT’S NEW? Home Care InSight magazine now online!
THE PULSE
Tech Tip:
How to Create Your First Email Account From registering to take the Department of Health certification exam to submitting your payroll hours online with Provider One, having your own email account is a powerful way to stay connected as a Home Care Aide.
We heard your feedback to make this magazine accessible for online reading and sharing! Now all of your home care stories from the last five years, including this issue, are available online. Discover recipes from fellow caregivers, tips on self care, and health quizzes. Tell us what you think by emailing us at insight@myseiubenefits.org or sharing your feedback on our SEIU 775 Benefits Group Facebook page.
If you are new to the game, don’t worry! Here are a few simple steps to get your account up and running. These steps use Gmail as an example, but you can also use services like Yahoo, Hotmail, or AOL. All are free and simple to use.
Step 1: Create Your Account Go online to www.mail.google.com and click the blue “Create an account” button. On the next screen you will enter your name, create a username or the address to receive and send your emails, and create a secure password for your account. Username tip: You might find that your name (johndoe@gmail.com) is already taken. Try adding a middle initial, dots between names, a variation of your name, or a significant number (john.e.doe60@gmail.com). Keeping it professional is always a great idea. Password tip: Simple, guessable passwords make it easy for hackers to break into your account. Use something only you will remember with a combination of numbers, upper case letters, and a symbol. (Ex: “MaggieSueIs#15”) It is also a good idea to change your password every 60 days.
Visit the online magazine at www.homecaremag.org/summer
Step 2: Welcome to Your Inbox
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Now Hiring Peer Mentors
Basic Training now New Online in more languages Courses Available
Injured on the job? We need your help!
Share your passion for home care and tutor new professionals in the field as a Peer Mentor. Mentoring is a powerful way to provide advice, support and guidance to students going through Basic Training. Home Care Aides with multiple language skills and diverse backgrounds are encouraged to apply! You can apply if you: • Are a Certified Home Care Aide • Have been working in home care for at least a year • Completed Basic Training • Can commute to our downtown Seattle office Call the Member Resource Center for more information at 866-371-3200 or apply online at www.myseiu.be/peerapp
Basic Training for Home Care Aides is now fully available in Arabic, Cambodian, Cantonese, Korean, Somali, Spanish, Russian, and Vietnamese. Some course materials are now available in Amharic, Farsi, Laotian, Punjabi, Nepali, Somali, Tagalog, and Ukrainian. If you primarily speak any of these languages, you will need an interpreter for the class, but you will receive some materials in your own language. For more information on interpreters, visit: www.myseiubenefits.org/ language-support
If you have experienced an on-thejob injury, big or small, over the past year, we would love to learn from your experience so we can support future changes for Home Care Aides. We will call you for a phone interview about your injury. All of your responses will be confidential and will NOT be directly shared with your consumer or case manager/agency supervisor. You do not need to have reported your injury to participate. All qualifying participants will receive a small gift card as a thank you for your time. If you are interested, please email healthy@myseiubenefits.org
SUMMER 2016
INSIGHT MAGAZINE
These new courses below are now available when choosing your online continuing education topics: • HCA Workplace Injury Awareness • Healthy Cooking and supporting Consumer’s Food Preferences • Taking Care of Your Mental and Emotional Health • Supporting Young Consumers • Supporting a Consumer with a Spinal Cord Injury • Supporting Consumers with Cerebral Palsy • Supporting a Consumer with Chronic Kidney Failure and Dialysis
You will see a few welcome emails from Gmail with tips on how to use your account. To view an email, just click anywhere on the text of the email to open and read. Beware the unknown sender: Always look at the sender’s name before clicking on an email. If you see an email that is from an unknown address, or is offering prizes you didn’t sign up for, click on the check box to the left of the email and then click on the trash bin to delete it.
janie.doe50@gmail.com Peer Mentorship Meeting Hi Janie! I’m excited to meet you this Saturday for the first Peer Mentorship workshop. I’ll be your new mentor as you take your Home Care Basic Training. Please send me any questions you have about the class! Best, John
Step 3: Send Your First Email Click on the big red “Compose” button to open a new message. Add an email address you want to send to and a subject line that lets the receiver know what the email is about. A few other helpful tips: You can use your email address to register for things like Provider One payroll online and for training updates at www.myseiubenefits.org. Check your email at least a few times a week for new emails and responses to emails you send. Look for online tutorials on Google’s help page for more email support.
PERKS OF GETTING ONLINE Did you know you can use an email address to...
Take online training courses, see your transcripts, and discover job resources.
Make doctor’s appointments, order prescriptions, and email your health team.
Pay utility bills or parking tickets, and manage your banking.
Shop online for grocery delivery, clothes, and home goods.
INSIGHT MAGAZINE
SUMMER 2016
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THE PULSE
tools TRADE of the
THE PULSE
caregiver hacks
wheelchair tote modification
Heavy lifting, transferring consumers, and completing the daily care plan takes a toll on Home Care Aides’ bodies. SEIU 775 Benefits Group is testing out some low-tech tools that may assist consumers and Home Care Aides in some of those day-to-day tasks and prevent an on-the-job injury.
SUBMITTED BY HCA EVA LOOPER GANTALA Shopping totes are so convenient but they never fit well on the back of wheelchairs. They hang awkwardly because they have to be turned sideways. Handles are designed to go over a shoulder, with one handle attached across the front and one across the back of the bag.
The tools below were tested in a focus group with Home Care Aides. While we do not endorse any particular product, caregivers found these tools helpful for specific uses. Modified handles hang nicely on wheelchair!
But that’s the wrong way for hanging on a wheelchair. Both handles need to be attached from front to back. Changing the direction the handles are attached is a simple fix.
swivel disc If your consumer has difficulty getting in and out of a car, this swivel disc might be a great solution for you. Place the disc on the seat and have the consumer sit on top of it. The disc then rotates with the consumer’s body as they swing their legs into or out of the car. This allows you to transfer them without twisting your back, a common cause of Home Care Aide injuries. This was the most popular device in our Home Care Aide focus group. Cost: $25 - Available on Amazon and many drug stores.
1. Find the center of the handles and make a cut.
gimme a lift Gimme a Lift is a simple lever you can use to help pull your consumer up from a seated to a standing position. The device can also be used by consumers to help push themselves up. This is a pricier device compared to a gait belt, but was also a favorite in the focus group.
knee pads For cleaning and tasks that involve kneeling, these pads can help distribute your weight over a wider, protected area. Cost: $10-25 - Available at many drug stores and retailers.
What tools or tricks do you use? Email us your tips and reviews at insight@myseiubenefits.org or on our Facebook at www.facebook.com/SEIU775BenefitsGroup
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INSIGHT MAGAZINE
2. Sew the front handles to the back handles. Be sure to use double stitching for security.
Cost: $195 - www.gimmealift.com
Layered bedsheets SUBMITTED BY HCA PAT ROWEN
Regular sheet Waterproof sheet Regular sheet
transfer board A transfer board may help protect your back by allowing a consumer to slide from one seat to another. Cost varies by type of board and basic models require consumers to be able to pull or push themselves across the board. More expensive models, like the Beasy Board, have a built-in glide seat.
Cost: $40 - $200+ Available on Amazon and medical supply retailers.
Waterproof sheet
Parent Provider Pat Rowen often found herself changing sheets in the middle of the night after her consumer had nighttime accidents.
sheet and protective layer, roll her consumer to the other half and remove the rest of the sheet. A fresh layer was in place while she finished cleaning up.
Instead of having to transfer the consumer out of bed, remove dirty sheets and replace the clean ones, Pat came up with a better way.
Pat even makes her own custom protective sheets by buying waterproof fabric in bulk. She uses PUL waterproof fabric, which averages $8 per yard.
She began making the bed by layering waterproof fabric and sheets. So when an accident happens, she can roll her consumer to one half of the bed, remove half of the top
INSIGHT MAGAZINE
SUMMER 2016
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THE PULSE
Pick Your Pot You don’t need to buy new pots to get started. Reuse items around your home like mason jars and teacups to create fun planters for your herbs. Think about Drainage Avoid root-rot by poking holes in the bottom of your pots. You can also add rocks or plastic foam and then add soil to your pot to keep roots well-drained.
HOME GROWN
Nurture with Light Ideally, place your freshly planted herbs near a window with natural light. Full-spectrum fluorescent tubes are a great alternative if you don’t have windows. Place your herbs as close to the bulbs as possible, but not closer than 8 inches. Cultivate and Cook! Once full, healthy leaves sprout, harvest your herbs for continued growth. Keeping your herbs trimmed will help prevent flowering and will foster plant growth.
(Photo via Crishna Simmons)
Sprout your own kitchen herb garden Have you ever let that half bunch of parsley go bad in your fridge before you could use it? Or splurged on a $5 bag of basil to make pesto? Save money by starting a few indoor pots of herbs in your or your consumer’s kitchen with permission. Whether starting from seeds or a starter plant from a grocery story or nursery, you’ll have affordable, fresh herbs at your fingertips in no time. Pick Your Plants Lemongrass, mint, parsley, chives, catnip, and garden cress all grow well indoors with indirect light. Dill, cilantro, sage, and thyme also grow well inside with plenty of sun. Find even more gardening tips online at www.homecaremag.org
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SUMMER 2016
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Color Chillout Did you know coloring books can be a positive anxiety reliever for adults? Books like Johanna Basford’s “Secret Garden” (above) are designed with beautifully detailed scenes that you or your consumer can get lost in. Try your hand at our hand-drawn coloring page. We’d love to see your finished piece! Email us a photo at InSight@MySEIUBenefits.org INSIGHT MAGAZINE
SUMMER 2016
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ON YOUR
FITBIT DRAWING!
MIND
THE PULSE
Magazine Reader Survey How are we doing? We would be honored to hear your thoughts about this magazine, what we are doing well, and what we can be doing better. Send us your response and you will be entered into a drawing for one of five FitBit health activity trackers. These powerful bracelets track steps, record workouts, allow you to review your sleep quality, and complete challenges with your friends.
1. What types of stories do you find helpful or interesting to your work as a Home Care Aide?
Take the survey online at www.homecaremag.org/survey
4. How much does this magazine help you feel connected with the Home Care community?
(Check as many as you would like.) 1
Stories about Home Care Aides’ lives and work (Example: Dorothy’s story on p. 15) Job aides or skill building guides (Example: Tools of the Trade on p. 6) Healthy living and self-care tips for caregivers (Example: Shake the Sugar on p. 24) Stories on diverse cultures and recipes (Example: Mango Stirfry & Spotlight on Somalia p. 22-23)
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Not at all connected
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Very Connected
5. How useful is this magazine to your job as a Home Care Aide? 1
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8
Not useful
9
Very Useful
6. What can this magazine be doing better? Feel free to add any additional thoughts:
2. How long do you typically take to read through an issue of the magazine? I flip through it once and discard it. I keep it for a few weeks and read one or more stories. I keep it for a month or more and read through most stories. I keep all issues and read through most or all the stories.
3. What actions have you taken after reading Home Care InSight magazine? (Check all that apply to you.) Tried a healthy activity (like quitting smoking or taking walks) Tried cooking a caregiver recipe Tried a mental health activity (like meditation or breathing exercise) Scheduled a visit with my doctor to talk about my health Used a new skill or tip on the job (like injury prevention tips) Other actions you took: 10
SUMMER 2016
INSIGHT MAGAZINE
A preview of the new pension fund
THANK YOU! We truly appreciate your feedback as we work to create an exciting and practical magazine for Home Care Aides across the state. To be entered into the FitBit drawing, mail in your survey by Friday, July 29, 2016, to the address below. Be sure to include your name and mailing address on the envelope. Mail to: Home Care InSight Magazine 215 Columbia Street, Suite 300 Seattle, WA 98104 Or take the survey and enter the drawing online at www.homecaremag.org/survey Participation is completely voluntary. On Aug, 1, 2016, we will randomly draw five recipients from all entries, who will be notified within a week of the drawing. Submitting an entry does not guarantee that the participant will receive a FitBit. Individual survey responses will not be shared publicly and survey data will not be attached to any individual’s information. Participants may only submit one entry per person, per household, which includes print and online survey submissions.
Home Care Pension Highlights State to pay 23 cents/hour into pension fund
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Other types of stories: (Please specify)
Other:
Investing in Your Future BY NIKI STOJNIC
Retirement benefits are increasingly hard to come by in any career—but for Washington’s state-paid Home Care Aides (HCAs), both Individual and Agency Providers, that hardwon benefit has arrived in the form of a pension fund. It is the first such savings plan for HCAs in the country. The pension is a retirement benefit 12 years in the making, according to the Secure Retirement Trust, an organization within the SEIU 775 Benefits Group family that will administer the pension. The Trust says this is the result of “years of cooperative research between the union and the state to get to a model that worked for our unique workforce.” In a nutshell, the pension benefit will work like this: The state will pay 23 cents per hour worked into a privately managed retirement fund. That money is earmarked for HCAs, who will receive a set amount when they retire. Like Social Security (which is itself a type of pension), pensions are paid out in regular installment payments throughout retirement. All of the SEIU 775 represented HCA employees will be enrolled - both
Individual Providers (IPs) and Agency Providers (APs). The contract covers 33,000 home care workers paid by the state as well as funding that would extend the benefits to 12,000 HCAs employed by private agencies that serve Medicaid clients. The Trust chose a pension-style retirement plan because it was the best way to get a better return on the contributions put into it. Private pensions have a long history in the United States. The first employer-provided plan was started by American Express in 1875. The idea was popular and spread quickly; by 1940, pensions covered more than 4 million active workers. Pensions boomed throughout that decade, and during that time, after World War II, unions began to include pension benefits as part of their worker advocacy, alongside increased wages. In 1948, the National Labor Relations Board ruled that employers had to include pensions as part of the bargaining process, which solidified the role of unions in negotiating them. These days, union workers are more likely to be covered by pension plans than non-union workers (67 percent
Fund will be managed by SEIU 775 Benefits Group Private pension will have best return for workers More details on what you can expect from the fund coming this year.
compared with 13 percent in 2011, according to the Bureau of Labor Statistics). Corporations are also dropping pensions in favor of other types of retirement savings plans that are cheaper for employers, such as 401Ks. Add to that cost-of-living increases outpacing wage increases and the idea of retirement savings has become more of a luxury than a necessity for many people. Currently, the Secure Retirement Trust is working on funding the pension and planning details, which will include a timeline of when members can expect benefits to start. The Secure Retirement Trust will update members as more information is available. Long term, the goal is “to build from a startup to the type of fund that can help Home Care Aides retire with the dignity they deserve.” n INSIGHT MAGAZINE
SUMMER 2016
11
Remembering
Dave “ “ “
Home Care Aide Rhayne White with Jaymen White, 11, and Baylee White, 7.
1943-2015
His honesty, friendship, and love came out of him right away when I first
met him and he showed me and that is why we became really, really good friends. He was a great man and is still in my heart.
- Manuel Brito
I
n Pequot Lakes, Minn., on July 4, 1943, while most families were celebrating the birth of a nation, the Lindberg family celebrated the birth
of a son, fondly known to all of us as Dave, Purple Papa, and Sexy Old Goat! Dave, who had a larger-than-life personality, was an enthusiastic piano player. One of his sons described his style as “flamboyant.” It was full of gusto and energy, and made you want to get up and dance. And if that somehow didn’t get your attention, he finished each piece with a glissando (a rapid series of ascending or descending notes on the musical scale). He could electrify the room. Dave’s entire personality was electric, from his millions of pictures he left for us to remember him by, to the passion we felt when he spoke for his union and his beloved caregivers. Dave was always speaking out for us and standing up to injustices. He stood up for workers’ rights, advocated for client’s rights, spoke out for the LGBTQ community of caregivers, was a voice for parent providers, and was not afraid to tell the union to pay more attention to them. Dave thought everyone’s rights should be considered equally. Even when life was incredibly hard, Dave was upbeat. He seemed to be everywhere SEIU 775 was doing the work that held us together, made us stronger, and gave us hope.
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a great piano player, singer, and dancer, too. I
caregiver’s heart for all around him. He believed
loved the meetings that had a piano nearby.
in the mission SEIU stood for and he was about
He made those the most fun, and boy, could he
making things happen.
dance! He’s probably in Heaven dancing now.
- Denese Garcia-Wallace
- Rhonda Paul
When Dave was willing to go out to places that were frightening to me and meet with groups who
restaurants where he cooked and often played the
were anti-union, it inspired me, made me more
piano. Dave’s daughter, Crystal, remembers going
determined. I came to understand that, for Dave, it
into Mom’s Restaurant in Marysville and eating
wasn’t all hard work–it was work of love. Love for
when her dad was cooking.
his union and his union brothers and sisters. Dave loved all of us. Dave’s financial situation, like many caregivers,
He was a great piano player but he also sang professionally, performing in plays and starring also a team leader for the Boy Scouts, a coach for
energy to do all this work, for little or no pay, for the
the Special Olympics, and a volunteer in schools
hope it would bring benefits that he knew he might
teaching music. As long as I knew Dave, I continued to find out
others in his situation would someday enjoy them.
things Dave had done and of his many talents. He
He didn’t worry about taking risks, being shut
amazed me constantly and still does. I miss Dave
down or seeming foolish. He was the only man I
in every way, especially not being able to call him
know who could wear red velvet pants with style!
and say, “Hey Dave, got a minute? Can I run this by
Dave shopped the secondhand stores for purple
you?” Many of us did that often.
apparel, finding bracelets, shoes, socks, shirts,
We honor him with the work we continue to do.
jackets, and pants in deep purple. And he wore
And when we can, we muster the gusto Dave had
them all elegantly. I guess you could say purple
when he did it. n
was Dave’s “brand.” At one time he had intended to paint his house purple. He even had the paint! That
About Eva: Dave was my friend, my union brother
is how much Dave loved supporting his union and
and fellow Parent Provider. We worked side by side
proudly displaying its color!
advocating for people with disabilities for the sake
As a young man Dave learned to cook in the
of our children and their future.
I
BY NIKI STOJNIC
as Auntie Mame in the musical “Mame.” He was
was meager. But he eagerly gave his time and
not live long enough to have. He was happy that
Rhayne’s Story: The Helping Hands of Home Care
Army and later worked in several Snohomish County
PHOTOS BY INYE WOKOMA
purple wardrobe and hats and his poses in the
He was multi-talented, from inspiring words to
to buy ice cream for his grandkids. He had a
PHOTO BY PAUL JOSEPH BROWN
BY EVA LOOPER GANTALA
Dave loved to chase down the ice-cream man
’ve always been an overachiever,” says Rhayne White, a Home Care Aide in Spokane. So when the opportunity to get more training through the
SEIU 775 Benefits Group’s Advanced Home Care Aide Apprenticeship came up, she went for it—and more. The training includes up to 12 hours of continuing education— White did 70 hours. That’s not unusual for White, whose primary client is her husband’s grandmother. She doesn’t do many things halfway. She has had multiple careers, including as a Certified Nursing Assistant (CNA), working with Alzheimer’s patients, and as a massage therapist. She owned a day spa (with ambitions to lead her own massage school) and created her own line of body mud. She gave up massage when she married her husband, who has two children with ADHD who needed full-time attention. Soon after, her client was diagnosed with
Stage 3 non-Hodgkin lymphoma, and White began to take care of her, which she has been doing for the last two and a half years. White couldn’t have taken the Apprenticeship program during a worse time, however. Her classes took place last November, when Spokane and surrounding areas were hit by one of the worst storms in history, bringing high winds, flooding and landslides. (According to the governor’s office, the storm caused more than $21 million in damages statewide.) The resulting mass power outages lasted for more than 10 days in some parts of the city, including White’s own home and that of her client, who is on oxygen. White’s client became hyperglycemic (high blood sugar) and hypoxic (a condition where there is not enough oxygen in the body) during that time and had to be taken to the
INSIGHT MAGAZINE
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hospital. White was also sick herself during the six weeks of classes. Because White has had a lot of experience caring for others—and has received a lot of training—she has no problem with the rigors of continuing education. Apprenticeship classes included a lot of hands-on work—White’s favorite was making vertebrae out of clay to show what a deformed spine looked like as part of a lesson on spinal cord
“
what you might be, who may have ideas you haven’t thought of to make your job
You need to be able to set boundaries, and, especially for our younger people, that doesn’t always come easy.
injuries.
easier,” says White, who says she would eventually like to become a caregiving instructor. “Working for family sometimes is hard; their expectations are far greater [than non-relatives] and it’s easy to let them take advantage because you don’t want to hurt or anger anyone. You need to be able to set boundaries, and, especially for our younger people, that doesn’t always come
“I’m one of those people, I see it, I do it,
easy.”
I remember it a lot better. I just like that hands-on kind of stuff,” White says. “I like classes that allow me to get in there, get dirty, and figure it out.” White has taken care of people in some fashion for what seems like her entire adult life. “I always was raised being responsible for someone, some way, somewhere, somehow. I lived alone since I was a teen,” she says. “But I’ve always been into helping other people.” Massage therapy was one of her favorite careers—it combined her love of helping people with her love of hands-on work. In true overachiever fashion, White gathered quite a few specializations along the way, such as manual lymphatic drainage and lomi lomi (hot and cold stone therapy). White uses some massage therapy with her diabetic client, but her caregiving training has helped her understand more
She tries to make room in her schedule
Home Care Aide Rhayne White fully how illness can affect her client emotionally and physically—and how to help when her client is having trouble with depression. White’s biggest tip for getting the most out of training classes of any kind? “Listen. Don’t be afraid to ask questions. Don’t act like you know everything, there’s always someone who will know more.” The apprenticeship program also helps Home Care Aides connect as a support network, in which members can offer ideas as well as opportunities to swap shifts when respite is needed. “The class was a great way to network, to meet
for crucial downtime. That can include losing herself in a video game (Call of Duty is a favorite) or activities with her family. She credits her husband, who is 20 years younger than she, with keeping her moving: They bike and play tennis, and he’s recently persuaded her to try yoga. “My husband and my kids keep me young, they help keep me motivated. Family’s important. You really have to have a good support system for yourself.” While White acknowledges there’s a natural challenge for her and many HCAs like her that comes with caregiving for family members, she’s also gratified to be doing it and says that her client is glad they are in each other’s lives. “She swears if it wasn’t for me she would be dead,” says
people you could talk to who maybe are
White. “She tells everyone that God put
going through or have gone through
me in the way for her.” n
Bringing Quality Care Home. We know a lasting bond can make a major difference for home care clients, families and caregivers. At Carina, we use the best technology to empower Washington State caregivers and clients to find each other and make the right match for their needs. Sign Up for More Information at CarinaCare.com
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estled in the countryside of Goldendale, about 60 miles south of Yakima, an unpaved driveway leads to a freshly painted blue house where Home Care Aide Dorothy Williamson has lived for the past 20 years. Williamson recently painted the house herself, a skill from her former life as a professional painter. The dog barked announcing a visitor has arrived and Williamson’s client, Anna, greeted me at the door.
Inside was cozy, warm, full of pictures and comfortable furniture. It is a peaceful and quiet location and Dorothy says that is just how she likes it. The family photos and newspaper clippings around her home reveal glimpses into a fascinating past as a shipyard detail painter, inventor, business owner, and the first black female prison guard in Oregon state. Now a full-time caregiver for Anna, Dorothy reflected on the challenges and rewards of her varied careers. INSIGHT MAGAZINE
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Home Care Aide Dorothy Williamson provides care for her client Anna in their home in Goldendale, Wash.
Left: Home Care Aide Dorothy Williamson is featured in a Feb. 17, 1997, article in The Oregonian about her product invention, The Paint Caddy.
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her blood sugar twice a day, or more if she feels faint, and make sure she takes the right amount of insulin. I remind her to take her meds three times a day. She forgets a lot so I give her lots of reminders all day. I help her with her bath, wash, and check her feet daily and help her get dressed. I cook her meals, arrange her appointments, pick up her meds, and go to all her doctor appointments with her. Because she is not comfortable driving, I take her shopping and where she needs to go. I pay her bills and do all the cleaning and washing. Dorothy, tell me about the stories behind these family pictures. This is my sixth great grandmother who arrived from Africa in 1828 and was sold to a wealthy Irish cotton planter named Marine Watkins. He took her to his plantation near Garlandville, Miss., in Jasper County. There she was given the name Caroline. When Caroline arrived in America she was already pregnant and the baby soon arrived and was named Rachel. By birth, Rachel was also a slave of Marine Watkins, and at age 15 she began to have his children, totaling 13.
I am a direct descendent of Marine and Rachel. So you see I’m all mixed up, part Irish, part African and part Choctaw Indian. The Choctaw relatives were mixed in there about three generations later. There are eight generations of descendants of Marine and Rachel now. Where did you grow up and what were your dreams for yourself? I grew up in Arizona near Nogales and I speak Spanish pretty well. That was where I learned to shoot and hunt. I can kill a deer, dress it and prepare it for food. When I was young, I wanted to be a police officer, but being a woman was one strike against me in those days. And being a black woman was two strikes. So my chances of getting accepted to the police academy looked bleak. I went to Portland Community College and got an associate’s degree in political science and sociology. Then I majored in criminal justice and minored in psychology at Oregon State. Police officers were mainly men in those days. How were you able to get into that line of work? My first jobs in the field were for Pinkerton Security and Swatt Security. At
PHOTOS BY PAUL JOSEPH BROWN
After all the difficult and challenging jobs you have had, what made you want to start caregiving at this point in your life? It’s true, in my 71 years, I’ve had all the ups and downs of jobs and life, but being a caregiver is the payback you get from the people. All my clients make me feel better about who I am, like Anna. I’ve been taking care of Anna for seven years. She shines on me and makes me feel like a better person. I felt that with all my clients. They make me feel better and that is what I must be here for is to help them out. When did you start caregiving? I started caregiving in 1999. I worked for Addus at a nursing home and got my Nursing Assistant Certificate. I became an SEIU member when Addus was organized and I worked for them until 2013. I was taking care of Anna then, too, but she got sick and her needs did not end when Anna’s hours for the day were used. I could not do both so I chose to take care of just Anna, who lives with me now. I check her blood pressure, check
PHOTO BY PAUL JOSEPH BROWN
Above: A photo of Williamson’s ancestors Marine Watkins, left, and Caroline, taken in the 1850s. Caroline arrived in the United States from Africa in 1828 and was sold to Watkins, an Irish cotton planter.
that time there were very few women in security and less in the prison system. I thought if I got a job at Oregon State Penitentiary (OSP) I would eventually be able to get a job as a probation officer. I had done a lot of work and studying to get my certificate and I did volunteer work with women who came out of prison. I helped them get set up in the community after they served their sentence. At that time, I had children to support and needed a paying job. My double major in administrative justice and criminology should have qualified me but the prison didn’t see it that way. At the OSP there was only one black
man who identified with Hawaiian ethnicity. Black men had to be real sharp to even get a job there and black women just didn’t get those jobs. My neighbor was on the parole board at OSP and he thought I was a good candidate for a guard so he spoke up for me. I think his recommendation might have been the only reason I got hired. In 1982, I became the first black woman prison guard at OSP. I’m sure you had to put up with a lot of discrimination in those days in a job dominated by men. There was a lot of discrimination, which came directly from the administration, the other guards, and the
inmates. I was a woman and I was black so I felt it a lot from the men. It became clear that they didn’t think I would last and they did a lot of things to make it hard for me and the other women. In 1982, women weren’t allowed to go into the cell blocks, the yard, or where the men were. Women were mostly assigned to work in the control center. When it came time to take our exams we women could not pass because we weren’t allowed to get the experience we needed to answer the questions. Since we could not pass the tests it made us look like we were not qualified to do our jobs. I got assigned to the towers and
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Being a caregiver makes me understand how much all people need love. I think we have to show people we love them not hate them. There is not enough love shown to people.
Dorothy Williamson making fanny packs and flight bags. In 1996, I invented a paint caddy because when I worked as a detail painter I had to carry my supplies up the ladder with me. Things would often fall and I had to climb back down to get them. I got so sick of that, so I started to use yogurt containers tied together with a string around my waist to prevent dropping them and keep my hands free. It worked pretty well. Then one night I had a flash and an idea came to me like a dream. I designed and created a paint caddy, Dorothy’s Paint Caddy. The best way I can describe it is an apron with pockets to hold small paint containers. The containers have a hinged lid so the lids won’t fall. The apron also has loops sized just right to hold your painting tools and leave both hands free to climb the ladder safely. There are two styles: One ties around the waist, like my old yogurt container and string did. I call that one Dorothy’s Shorty. The other one is full length with a bib to keep your shirt clean when the paint splatters. I have a patent for them. I’ve been on TV to advertise them and stores have tried to buy it from me. But they don’t want to pay me much for them so I won’t sell to them. They sell themselves anyway. When people see
how well they work they want one! You know about the Black Lives Matter movement so I was wondering what your thoughts are about it. We need this movement! It is harder for people who are black or disabled, or new to this country but it doesn’t have to be that hard. This movement will make people aware of the fact that black people are not content with how things are for them. We need changes to make life more equitable for black people. There are a lot of young people in this movement and they have some good ideas about how to change things for the better. When I was young I was involved in the busing issues of students. I walked with Rev. Jesse Jackson to make people aware of changes we needed then. But the young people now have different issues to be resolved. Through this kind of movement is how we make people aware of what needs to change. Being a caregiver makes me understand how much all people need love. I think we have to show people we love them not hate them. There is not enough love shown to people. We spend a lot of time hating people for no good reasons. What changes would you like to see happen for Home Care Aides? The fact that I do not make enough money taking care of Anna to pay the bills and house payments is sad. Taking care of Anna is really 24/7 and I don’t have any respite for Anna so I can get away. If something happens that causes me to work more with her than I am paid, I have to just do it and not get paid. I can’t say, “Well my time is up for the day, so I can’t do that.” Somehow we need to rectify that because it happens more often than caseworkers or agencies know. Many caregivers are like me, they love their jobs and their clients but can’t support their families on the wages. If I could transfer the time I worked in caregiving in Oregon to Washington, I would be getting paid better by now. But when I came to Washington I had to start over. We need to work on those issues for caregivers. n
Home Care Aide Sahro Jamah Farah with her consumer Kathlene White.
CARE Faith and
Sahro Jamah Farah brings Islam’s principles of tolerance, perseverance, and courtesy to her caregiving BY SHAUN SCOTT
T PHOTO BY PAUL JOSEPH BROWN
worked alone until midnight for six months before they trained me with weapons, or any other training. I knew how to handle a firearm because of my home background. The male guards identified everyone by color or race, instead of names. It was “that black guy over there, or that Indian.” I had to just endure it. One of the inmates told me about a couple of the guards who said they wanted to get me fired because they didn’t want to work with a black woman. He warned me to look out for them. From then on I was always cautious around them. One guard who was married but would leave roses on my car and I had to get real tough with him to get him to stop. One of the inmate’s wives met me in the parking lot and made physical threats against me for frisking her husband. She said it was offensive that a woman who was not his wife would touch him, but frisking inmates was part of my job. One inmate who was Sioux liked teaching me words in Sioux but then one day he put his hands on me. I had to protect myself in my own way because I knew if I went to the administration they would make it hard on me and make it seem like it was my fault. This was a maximum security prison so some of the most atrocious killers of the time were housed there; Dayton Leroy Rogers, Ted Bundy, and Randall B. Woodfield. I had to shoot prisoners with rock salt to break up fights. When there was a lockdown, the guards were locked down with the prisoners and no one was let in or let out. There wasn’t negotiation for guard release either. When we were on duty at our posts we couldn’t leave that post until someone came to relieve us. I sometimes spent all night at my post because no one came to relieve me. We sued the state in 1983 for discrimination of women and won the suit eventually. Where did you go from that position? I also worked for the shipyard at the same time as a detail painter. In 1995, I opened my own company, Wister Works,
he work Sahro Jamah Farah does as a Home Care Aide to prepare meals, cook, and clean for her six consumers in the Puget Sound area is both rewarding and demanding. But in addition to her work as a Home Care Aide, Farah often serves as a cultural ambassador of both Islam and Somalia. Farah emigrated from Somalia in 2006 and has worked as a caregiver with Full Life home care agency for the last nine years. “I support my children and help support people back home in Somalia with my job,” Farah says. As a caregiver, Farah learned to gracefully navigate language barriers and cultural differences with her consumers. “After a while,” she says, “you become a part of the consumer’s family.” Balancing her work as a caregiver with the emotional labor of explaining her country, her culture, and her religion means she often works a double shift with her consumers. On a recent walk with a consumer, Farah recalls getting approached by strangers. Her style of headscarf—known in Arabic as a hijab—made her and her consumer visible to people with questions. “Some people don’t even know where Somalia is,” says Farah. “They came up to me and wanted to know if the
country is clean, or where in Africa it is. I just tell them it’s very clean and it is close to Kenya,” Farah says with a laugh. Though her patience is often tested, Farah would not trade her job for any other. In fact, she finds herself working more than she has to, just for the joy of helping others. “Today is my day off,” she says. “But I’m filling in for another caregiver who called in sick. I try to fill-in for others when Full Life needs me. We’re like a union.” A naturalized citizen, Farah has become an active member of her community despite experiencing culture shock when she first came to America. “Except for when I traveled to London, I had never really seen so many white people as I have in Seattle,” she says. “But you can’t tell who is a good person or who is a bad person based just on race or religion.” Farah credits Islam with her ability to connect and adapt in unfamiliar communities. She says discrimination based on race, religion, or nationality has no place in the religion of Islam. Farah says Muslims believe in treating everyone, from strangers to family members, with a basic level of respect. Islam is a religion of 1.6 billion diverse followers who comprise 22 percent of the world’s population. Across regional differences and various sects,
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Getting to know
BY SHAUN SCOTT
ISLAM
There are many myths and misconceptions about Islam. Islam is a religion followed by 1.6 billion Muslims around the world. Just as in any religion, not all Muslims have the same ideology, political belief system, sexual orientation or attitudes. Muslims are as diverse as any other group of people. However, in order to understand Islam better overall, we have compiled some general information about many members of the Muslim faith.
Home Care Aide Sahro Jamah Farah prepares a bed for her consumer.
the global community of Muslims in countries such as the United Trump to block Muslims from entering the United States has States, Britain, Somalia, and Indonesia is held together by their added to the climate of fear for Muslims in the U.S. and abroad. belief in several core principles. “People have said mean things to me,” says Farah. “I had one “My religion says that no matter where you’re from or what consumer who tried to convert me away from Islam everyday. I your beliefs are, you should get help if you need it,” Farah says. respected his religion, but he did not respect mine. He would ask Once in 2009 on the way to work, Farah found herself with a why he couldn’t see my hair or why I couldn’t hug him. I had to flat tire. “I was wearing my hijab and I barely spoke any English explain that my faith is important to me, but he ignored me.” back then,” she says. Car after car passed her on I-5, until a white Rashida Sulaiman, a caregiver from Malaysia who resides man pulled over and helped her get moving again. “He was not in Walla Walla, Wash., believes that many Americans rely my brother, not my husband, not my same on stereotypes of Muslims that are fed to color, and not a Muslim. But he helped me them by mass media. “I think people don’t anyway. That’s what we’re supposed to do for want to know or learn about other religions,” one another.” Sulaiman says. However nice people have Islam is an Arabic word that loosely been to her in Walla Walla, Sulaiman believes There’s no place translates to “peace through submission to that the discrimination experienced by Farah God.” Many of Islam’s principles serve Farah in is rooted in misinformation about Muslims I would rather be her role as a caregiver: tolerance, perseverance, and their beliefs. Sadly, caregivers like Farah than here, helping and Sulaiman are often not visible enough to and courtesy. At the same time, she chooses not to debunk deep-seated prejudices. others. participate in some activities, and chooses her Home Care Aides are America’s fastest consumers and the work that she does based growing profession. And, according to the Pew on her principles. “I had one consumer from Research Center, Islam is the country’s fastest the Sudan,” says Farah. “He needed help with growing religion. The future of care may look showering, but I don’t touch men who are not a lot like Farah and Sulaiman. And the future Sahro Jamah Farah my husband or a family member. Also, I’ll do of people who need care will look like them as extra work for women, but anything involving well. alcohol or pork are things that I can’t purchase or handle. So I According to a 2011 article in The New York Times, older make foods that I’m familiar with that I know my consumers will Muslims have difficulty finding health care facilities that are enjoy. My culture becomes their culture.” sensitive to their unique dietary and linguistic needs. Home Care Not everyone is open to Farah’s faith and culture. Last Aides like Farah and Sulaiman may very well be the solution to December, NBC News reported that rates of hate crimes this problem in the years to come. against Muslims in America tripled in 2015. The 38 hate crimes “I wish there were more Somali caregivers I could talk to,” committed against Muslim businesses, mosques, and clerical Farah says. “People often tell me that because I’m still young, I leaders in November and December of that year are examples of should get a different job. But there’s no place I would rather be the anti-Islamic sentiment that Muslims like Farah are forced to than here, helping others.” n endure. In addition, the pledge by presidential candidate Donald
Islam was founded in the seventh century on the Arabian Peninsula. At over 1,400 years old, it is older than Sikhism, Hasidic Judaism, Mormonism, the Baha’i faith, and the Methodist church.
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PHOTO BY PAUL JOSEPH BROWN
Islam is an Arabic word meaning “submission to God.” The three-letter root at the heart of the word Islam (s-l-m) is also found in the name of those who follow Islam: Muslim, a word that roughly translates to “one who submits.” Some Muslims say hello to one another with the greeting salaam (above)—a word that means “peace.”
Many Muslims believe that Adam, Abraham, David, and Jesus were prophets. They also believe that Mary was a messenger of God, whose Arabic name is Allah. Muslims believe that Muhammad was a prophet, and, as a sign of respect, some say the phrase “peace be upon him” after saying his name.
There are over 1.6 billion Muslims in the world. Countries that have a large population of Muslims include Indonesia, Egypt, and Nigeria. Muslim nations have produced dozens of women presidents and prime ministers, in countries such as Afghanistan, Pakistan, Turkey, and Bangladesh. Sixty percent of Muslims worldwide live in Asia.
Religious provisions prevent Muslims from consuming alcohol. This is ironic, since a Muslim chemist named Jabir ibn Hayyan invented the process known as distillation in the year 800. Without distillation, spirits such as brandy, vodka, and rum would not exist. Between the 8th and 13th centuries, the Islamic Golden Age led to significant global advances in science, mathematics and writing.
There are over 3 million Muslims in the United States. Well-known U.S. Muslims include Dr. Mehmet Oz, Shaquille O’Neal, Janet Jackson, and the late Casey Kasem.
There is no single kind of Muslim head covering. Some Muslim women do not cover their heads at all, others do so in different ways depending on their personal preference, region and cultural customs. While it is common in the Northwest to see women wearing a headscarf called the hijab, Muslim women in other parts of the world might wear different types of coverings, such as the chador in Iran, the niqab, covering all but the eyes, or a burqa, which covers the whole head with a screen for the eyes. The word “hijab” also is used to refer to the veil in general.
Islam is organized around five pillars: faith, prayer, charity, fasting, and pilgrimage to the holy city of Mecca. There are different branches of Islam as well as different beliefs, with Sunnis the largest branch, representing about 90 percent of Muslims worldwide.
Source: Pew Research Center, “Mapping the Global Muslim Population.” 20
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WHERE IN THE WORLD
Mango Chicken Curry
SPOTLIGHT ON:
SOMALIA ETHIOPIA
SOMALIA
KENYA
This three-part recipe is the perfect combination of sweet and savory flavors packed with healthy vegetables.
Serves 8-10 Prep Time: 15 minutes Cook Time: 25 minutes Recipe courtesy of Somali chef Jamal Hashi BY SHAUN SCOTT
1. Somali Rice
3. Stir Fry
Ingredients • 2-3 tbsp olive oil
Ingredients • 2-3 tbsp olive oil
• 1/4 cup white onions, chopped • 1 tbsp fresh cilantro, chopped • 2-3 cloves garlic, smashed then chopped • 1 cinnamon stick, whole • 1/2 tsp cardamom seeds, smashed • 2-3 bay leaves • 4 cups vegetable broth (or chicken or beef; goat is traditional)
• 3 garlic cloves Watch the step-by-step video online at www.homecaremag.org/recipes
2. Mango Sauce Ingredients • 1 cup coconut milk • 1 tsp curry powder
2. Add onions, cilantro, garlic and sauté for 90 seconds. 3. Mix in rice, cinnamon stick, cardamom seeds, and bay leaves.
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• 1 red onion, chopped • 2 cups mixed or chopped vegetables of your choosing. • 1/4 cup white onions, chopped • 1 ripe mango, diced • 1 tsp red pepper flakes • pinch of salt
• 1/2 tsp cumin • 1/2 tsp organic brown sugar
Steps 1. Heat olive oil in a sauce pan, over medium high heat.
• 1 chicken breast, diced
• 3/4 cup mango pulp Steps 1. In a saucepan, bring coconut milk to a boil over a high heat. Stir occasionally.
Steps 1. Heat oil in frying pan over high heat. 2. When hot, add chicken. Brown for 2 minutes. 3. Add red onions. Stir frequently until chicken is cooked through. 4. Stir in mixed vegetables, white onions, and salt.
4. Stir in the 4 cups of broth. Put the lid on and bring to a boil.
2. Add curry powder and cumin, and simmer over a low heat. Stir for 10 minutes.
5. When it reaches boiling, turn heat to medium and cook 15 minutes.
3. Add brown sugar and stir until the mixture has consistency of syrup.
6. After 10-15 minutes, remove lid.
4. Add mango pulp and stir.
7. Skim spices from top.
6. Pour in mango sauce. Stir until everything is coated.
5. Simmer on low.
7. Serve hot with side of Somali Rice.
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5. When vegetables have softened, add mango, crushed pepper, salt. Cook through.
PHOTO BY PAUL JOSEPH BROWN
• 2 cups basmati rice
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ashington state’s Somali community first began taking shape in the 1970s and 1980s. The first Somali immigrants were a small group of engineers and college students. When Somalia erupted in civil war in 1991, a result of unresolved tensions from British and Italian colonialism, thousands of refugees sought shelter and safety in the Seattle area. Over the next two decades, the SomaliAmerican community would reshape areas such as Rainier Valley, Tukwila, and SeaTac. Population estimates are hard to come by, with some estimates of Seattle’s Somali population ranging from several thousand to 30,000. Somali is the second largest second language spoken in the Seattle School District. Back in Somalia – a country with ancient roots that contributed to the birth of Western Civilization in Egypt – an elaborate clan system was central to the country’s identity. Four major clans – the Darod, Dir, Hawiye, and Isaaq – once served as the country’s structure for status and occupational identity. But for immigrants in Seattle, an ethic of care and collaboration has largely transcended those old boundaries. Stores like Maka Mini Market and Towfiq Hallal Meat and Deli provide the Somali community with foods that are central to family interaction and community functions.
Traditional ceremonies for weddings and Somali Independence Day (July 1) are important to the Somali social fabric. Along with billions of Muslims across the globe, most Somalis also observe the Muslim holy month of Ramadan: a 30-day period of fasting and bodily purification that commemorates the transmission of the Islamic holy book (the Quran) that culminates in the festival of Eid. And Somali communities share resources using a system of kinship and informal community banking known as ayuuto. Additionally, remittances sent by Somali communities in the United States back to Somalia have helped to stabilize regions that are still struggling with civil war, and the limits of a recently formed federal government. Home Care Aides like Sahro Farah (page 19) are one form of the Somali community’s self-care. Organizations such as Horn of Africa Services and the Hope Academic Enrichment Center provide valuable social services like access to health care, educational assistance, and economic empowerment tools. In recent months, Somali activists have raised awareness around issues like migrant trafficking and have pushed for Somali language classes at the University of Washington.
Above: A boy plays football on Lido Beach in the Kaaraan district of the Somali capital Mogadishu. (Photo via African Union-United Nations Information Support Team) Below: A merchant sells bread in a market in the town of Jawahar, Somalia. (Photo via African UnionUnited Nations Information Support Team)
For more information about the history and current state of the region’s Somali community, read Sandra Chait’s 2011 book, “Seeking Salaam: Ethiopians, Eritreans, and Somalis in the Pacific Northwest.” n
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Take the challenge and enter to win a fruit infuser pitcher or water bottle! Details on page 28
Do you know how much sugar you’re eating and drinking? The true amount may surprise you. Sugar is sprinkled throughout our diets– not only in obvious foods, such as soda and desserts, but in many other surprising ones. Ketchup, bread, lunch meats, even “healthy” fruit juices, all often include some type of sugar. Orange juice, for example, can contain nearly twice the amount of sugar recommended in a daily diet in a single glass—making it more dessert than health drink. Too much sugar can contribute to health problems common among Home Care Aides, such as diabetes and obesity, says Allison Hansell, health and safety program lead for SEIU 775 Benefits Group. The Benefits Group launched “Shake the Sugar” in November, a pilot program designed to promote better habits around this sweet substance. Hansell says they are working on rolling out the full program based on the pilot
results within a year. Home Care Aides volunteered to eliminate a minimum of one sugary drink a day from their diets–many took that a step further and cut out more. “It’s something that everyone struggles with. We didn’t want to demonize sugar–just to have people learn more about it and have less of it,” Hansell says. Based on guidelines from the World Health Organization, the Shake the Sugar program suggests limiting sugar to 7 teaspoons a day. There’s a lot more than that in many common drinks. For example, 16 ounces of orange juice (one glass) has 12 teaspoons of sugar, 20 ounces of sports drink (one bottle) has 9 teaspoons. A 20-ounce Starbucks Frappuccino contains 16 teaspoons of sugar. “We are hoping it will inspire small changes that will add up over time–it’s really intended for behavior change,” Hansell says. “You shouldn’t deprive yourself, just be mindful of what you’re eating.”
Orange juice, for example, can contain nearly TWICE the amount of sugar recommended in a daily diet in a single glass.
Home Care Aides across the state are taking the Shake the Sugar Challenge! Explore how cutting sugar out of your beverages can have big health benefits.
BY NIKI STOJNIC PHOTOS BY PAUL JOSEPH BROWN ILLUSTRATIONS BY SARA McCASLIN 24
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Sugar
Gina’s Story
How much
is hiding in your drinks?? = 9 grams of sugar (No more than 36 grams of sugar per day is recommended by American Heart Association.)
Home Care Aide Gina Denton with her mother and client Sandra Denton.
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The biggest thing I learned is that whether it is cane sugar, fruit sugars or high fructose corn syrup, the accumulative grams count and must be tracked, because they are so easy to overlook!
Home Care Aide Gina Denton But it was worth it. Denton says she realized “how much of a difference reducing sugar from just my drinks can improve my health. I am back on track
now and starting to lose weight because of it.” “The biggest thing I learned is that whether it is cane sugar, fruit sugars or high fructose corn syrup, the accumulative grams count and must be tracked, because they are so easy to overlook!” Shake the Sugar encouraged HCAs to replace sugary drinks with water, adding fruit to make it more flavorful. That can be as simple as adding a lemon wedge or cucumber slices to plain or sparkling water. Inspired by those suggestions, Denton went further, experimenting with infusing her water with a variety of fruits and making large pitchers of it each evening for her and her consumer to drink the next day. “It is a dual win by cutting out sugar and having a measured water intake,” she says.
PHOTO BY PAUL JOSEPH BROWN
ina Denton thought she had her sugar problem licked–as a person with diabetes, she has attended nutrition classes in the past and knows that sugary drinks, such as soda, are a big no-no for her. “I am a big water drinker already, so I thought I couldn’t really be getting too many grams of sugar daily–but never actually tracked it.” She found out how much daily sugar she was actually having when she joined the Shake the Sugar challenge in November, which asked participants to keep track of their daily drinking habits. Denton’s biggest surprise sugar culprit? Coffee. “I like mine sweet and creamy. I was buying the flavored coffee creamers; I was amazed to discover that I was easily having three times the amount of grams of sugar recommended per day, just in my coffee! I had never bothered to actually look at the info until I joined the challenge.” Cutting that daily creamer habit, along with her occasional “treat” soda, was the hardest part of Shake the Sugar for Denton.
Sports Drink
Coconut Water
Soda
21 g sugar / 12 fl oz
30 g / 16 fl oz
41 g / 12 fl oz
Orange Juice = 4.5 cookies 42 grams sugar / 16 fl oz
Next page: Check out Gina’s fruit combo recommendations when crafting your own infused water recipe!
Frappuccino
Flavored Tea
45 g sugar / 12 fl oz
50 g / 16 fl oz
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Dawn’s Story
S
hake the Sugar was a revelation for HCA Dawn Scott, who turned 50 this year and was suprised when she took a hard look at her drinks. “When I sat down and figured out my sugar consumption for the day it was like five times over the [recommended] amount–that’s just in beverages.” Like Gina Denton, Scott started her day with coffee and a heaping amount of sugary creamer. She might then have a sweet iced tea later on, and one to two sodas in the evening, before bed. While Shake the Sugar challenged volunteers to start with cutting out just one sugary beverage a day from their diets, Scott went all in, reconsidering everything from her drink habits to the bag of fun-sized candies she reached for regularly. It was difficult in the beginning. Scott reports getting massive headaches in the first few days of trimming her sugar habit. “The first week was rough and you do have cravings; sugar is addictive like crack. If you give your body just a little
It’s not just the weight loss. I sleep better, feel better and have more energy during the day.
Home Care Aide Dawn Scott bit of it, it hijacks your hormones and makes you ravishingly hungry.” But the positive benefits kicked in shortly after: “It’s not just the weight loss–I sleep better, feel better and have more energy during the day.” Those perks led Scott to extend the idea of Shake the Sugar to other parts of her diet. “It makes you really more
T ry this tasty treat
mindful of other things. You start looking at processed meats, like lunch meat,” she says. “Ketchup and tomato sauces, processed and canned, prepared foods. It is amazing. You can eat one serving of pasta sauce and that will be your quota for the day of added sugars.” She also started paying more attention to substitute sweeteners, such as sucralose (Splenda), saccharin (Sweet’N Low) or aspartame (Equal), often used in diet sodas. “You think you’re doing something good by [using] other sweeteners.” But, she explains, your body will burn sugar, including those sugar substitutes, before it begins to burn any fat. “Without all the sugar my body uses what it’s supposed to for fuel.” Shake the Sugar gave Scott a lifetime of tools for healthier eating. “It’s super interesting and once you start learning about [sugar], then you want to know what’s in everything you eat.”
Home Care Aide Gina Denton has tried out many different fruits and herbs to add flavor to her water (and making her forget about those sugary sodas). She says, “The flavor combos are endless.” She recommends the flavors below!
Take the Shake the Sugar Challenge! Try the Shake the Sugar Challenge for yourself and be entered in a drawing for your own fruit infuser water pitcher or bottle. We’ll draw 15 people at random from the entries! How to enter: 1. Spend a week where you try to replace all your sugary beverages with alternatives like the fruit-infused water (right) or try your coffee without adding sugar. 2. Take a picture of your sugar-free beverage and post it to our Facebook page at www.facebook.com/SEIU775BenefitsGroup or email us at InSight@myseiubenefits.org 3. In your photo description, tell us about your experience Shaking the Sugar! 4. Submit your entry by July 29, 2016, to be entered into the drawing for one of three fruit infuser water pitchers and 12 fruit infuser water bottles.
Fruit Infused Water Cucumber and mint PHOTO BY PAUL JOSEPH BROWN
IN U SER DRAFW ING!
Watermelon Orange, strawberry, lemon Pineapple Strawberry and kiwi Pineapple and mango Any combo of berries plus mint Directions: “It only takes a bit of each ingredient muddled together, covered with fresh cold water and served over ice to have a delicious and refreshing drink,” Denton says. “The longer the fruit sits in the water the stronger the flavor becomes.”
Participation is completely voluntary. On Aug, 1, 2016, we will randomly draw 15 recipients from all entries, who will be notified within a week of the drawing. Submitting an entry does not guarantee that the participant will receive an infuser. Participants may only submit one entry per person, per household. Participant gives permission for SEIU 775 Benefits Group to use submitted photos and text for marketing purposes. 28
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UR HEALTH
UR HEALTH
Dip in your monthly hours? The Coverage Grant ends in July–Get your application in today!
80 60 HOURS
80
Do you have a consumer who is temporarily entering a nursing home? Or maybe you are currently looking for a new consumer? We understand that unexpected changes happen that may affect your monthly work hours. Our Coverage Grant Pilot Fund may provide one additional month of Health Benefits Trust insurance coverage to qualified members who dip between 80 and 60 hours. The Coverage Grant is available to you once during your health plan year. You can apply for this coverage by contacting the Member Resource Center at 1-866-371-3200. Grant ends with July 2016 coverage. Apply by July 31 to take advantage of this benefit.
Combine your hours to qualify for health insurance
IP
AP
The Combined Hours program allows us to combine all of your service hours worked during a month for all of your employers. We will then use this information to determine your eligibility to receive health care coverage through HBT.
The Combined Hours Provider program applies to both Agency Providers and Individual Providers. What does it mean to combine hours? If you work at least 80 hours between two different employers, we will combine those hours and you will be eligible for HBT coverage. Ex.: You work 40 hours as an IP and 40 hours as an AP, and separately you do not qualify for coverage. However, by combining the hours, you qualify because you work 80 hours for the month.
How do I enroll? If you qualify for the Combined Hours program, you will receive an enrollment form in the mail to complete and return. How much is the premium? $25 per month. How is the premium paid? Self-payment. You will need to submit payment by the 10th of each month. No payment will be auto deducted from your paycheck. For more information, call the MRC at 1-866-371-3200
Engage your passion for healthy living (available for HCAs statewide) We invite you to participate in programs focused on weight loss, workplace safety, and stress reduction. You will be introduced to healthy action steps, track your results, report back to us, and share your success with other Home Care Aides. These programs may help you improve your physical and mental health while building community with other caregivers! If you are interested in participating, e-mail us at healthy@myseiubenefits.org
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Reminder: Provider One and Co-Premium Deductions As a reminder for Individual Providers using the new Provider One (IPOne) payroll, your $25 co-premium payment for your insurance is due the same month as your coverage. IPOne will attempt to automatically deduct the $25 co-premium payment from your first paycheck. If there are insufficient funds to cover the $25, another attempt will be made from your second paycheck (on the 15th). If IPOne is unable to autodeduct the co-premium from either paychecks, you will receive a billing statement for the $25 co-premium from the HBT. We know it has been a difficult transition to the new payroll system and we will continue to work closely with Provider One to create a smooth experience for your insurance deduction.
For questions about your insurance and Provider One, call the Member Resource Center at 1-866-371-3200.
Health Benefits Trust Quick Start Guide
Check Your Eligibility for Health Benefits
Apply
Look for Your ID Card
Individual Providers: You can apply by logging in to www.myseiubenefits.org and filling out the application form. Agency Providers: Talk with your employer about applying.
After you are eligible and pay your $25 premium, you will receive an ID card in the mail. You will need the ID card number to access your benefits. If you do not receive the card by the 15th of the month that your coverage starts, call the MRC at 1-866-371-3200.
Choose a Primary Care Provider
Complete a Dental Cleaning/Checkup
Locate Your Nearest Urgent Care Center
Manage Your Prescriptions
Use the online provider directory at www.ghc.org or www.kp.org to choose a Primary Care Provider who’s a good match for you. Then make a preventive care appointment or call to schedule. Group Health 1-888-901-4636 or Kaiser Permanente 1-800-813-2000.
Your oral health is an important part of your overall health. Choose a dentist, complete a cleaning – smile! Delta Dental 1-800-554-1907 or Willamette Dental 1-800359-6019.
Emergency Room visits are expensive and have long wait times, so save yourself money and time by finding your nearest Urgent Care center.
If you have existing prescriptions, have them transferred to Group Health or Kaiser Permanente. Next, set up mail-order prescription refills online or through customer service to save money and time.
You must work at least 80 hours per month for three consecutive months to be eligible to apply for Health Benefits Trust benefits. You do not need to wait until you are eligible to apply, you can complete the application form after you’re hired.
You can find Urgent Care centers in your area by visiting www.ghc.org or www.kp.org.
Complete Your Health Profile Complete the online Health Profile after registering online at www.ghc.org or www.KP.org.
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YOUR TRAINING
UPDATED AS OF JUNE 2016
Your Guide to Certification ONLY FOR WORKERS WHO REQUIRE CERTIFICATION
The Department of Health (DOH) is the state agency responsible for issuing the Home Care Aide (HCA) credential. DOH works with a testing company named Prometric to provide the HCA written and skills test. If you are required to become certified, we recommend the timeline on the right below to allow time to get through the certification steps. The steps below outline our SUGGESTED timeline for certification.
Prior to Providing Care: Take Orientation & Safety You will receive instructions on how to complete Orientation & Safety online when you are hired. Taking Orientation & Safety before providing care helps prepare you for caring for your consumer while you are in the process of receiving certification. Look for “How to Videos” on the website under “Help.”
Limited English Proficient (LEP) students: Mark that you are a LEP student on your DOH application. You may be given up to 60 extra days to get certified.
STEP 2: Register for Training Individual Providers: • •
Get a Background Check •
• •
You will need to complete a name and date of birth background check before beginning work. Ask your employer how to do this. Then you will need to schedule a fingerprint appointment. Ask your employer how to do this. Make sure to keep a copy of your OCA number found on the fingerprint receipt.
How to Get your HCA Certification: STEP 1: Send in Your DOH Certification Application
Agency Providers: •
Check with your employer on the best way to register.
STEP 3: Schedule and Take Your Basic Training Take your training as soon as possible to find classes in your area and in your preferred language.
STEP 4: Self Study and Prepare for Exam To prepare for the exam, review “Exam Preparation Materials” found on the Prometric website for the HCA Exam. • You will find practice questions, skills checklists, and instructions that will help you be successful in the exam. • You can also review the Practice Exam at www.prometric.com/WADOH
STEP 5: Take Your Exam Arrive at your test location ready to follow testing guidelines in the Candidate Information Booklet and General Instructions. www.prometric.com/WADOH
Frequently Asked Questions Q: What happens if I don’t apply to the Department of Health (DOH) / What happens if I don’t send in my application to DOH? A: You must submit applications to the Department of Health (DOH) within 14 days of your hire date. This is important because DOH issues your candidate ID number or HM #. If there is no application with DOH, there is no data to match and payment for the certification exam cannot be confirmed between the Training Partnership and DOH. Further, DOH may pursue sanctions for unlicensed practice. Q: Do I need to fill out separate applications for certification and the exam? A: No. Prior to May 1, 2016, you did need to fill out an application to DOH for certification and also to Prometric for the exam. However, as of May 1, 2016, those applications have been combined. Completed applications are now submitted to DOH. Prometric will continue to administer the exam. Once an applicant meets all requirements to take exam, DOH notifies Prometric to schedule the exam. Note that Prometric will not schedule a certification exam without an email address. Applicants must check their email regularly, including junk and spam folders, for com-
UPDATED AS OF JUNE 2016 Q: What should I do if Prometric tells me they have not received payment for the exam? A: If Prometric tells you that they did not receive your payment (and it’s two weeks after the training completion date), contact the Department of Health at 360-236-2700 immediately. DOH staff will then research the issue and get it corrected as soon as possible. If you do not need an interpreter, you will receive a testing date the day your issue is resolved. Payment should be verified by DOH before sending the Authorization to Test email and notifying Prometric to schedule the exam. Applicants should NOT contact Prometric before receiving the Authorization to Test email from DOH as Prometric will not have any information on the applicant and will not be able to help them.
munication from DOH and/or Prometric. Applicants without an email address must list the email address for someone who will frequently check their email and pass on information to them. Updated applications may be downloaded at www.myseiu.be/DOHApp. If you have any questions, contact the Department of Health at (360) 236-2700. Q: When will I be notified of my examination date? A: After completing basic training, DOH will verify you are eligible to take the certification exam, email you an Authorization to Test notice, and notify Prometric to schedule your exam. If you do not receive an “Authorization to Test” email 14 days after completing basic training, call DOH at 360-236-2700. If you have not received an examination date 14 days after receiving the DOH Authorization to Test email (30 days if you requested a reasonable accommodation and/or an interpreter), call Prometric at 1-800-324-4689.
SUGGESTED TIMELINE FOR TRAINING AND CERTIFICATION DAYS
1
14
30
60
120
90
PRIOR TO PROVIDING CARE TAKE ORIENTATION & SAFETY STEP 1. SUBMIT DOH CERTIFICATION APPLICATION STEP 2. REGISTER FOR TRAINING
STEP 6: Get Certified Your exam results are sent to DOH and they will send you a letter confirming you are officially certified. • You can check the DOH website to see if your certification is “Active.” • If you are “Pending,” it means that DOH does not have all the information they need to complete certification. • Make sure you have fully completed the application, background check, and explained any personal history that could affect your ability to get certified. 32
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STEP 3. TARGET COMPLETION OF BASIC TRAINING
DEADLINE FOR COMPLETION
STEP 4. SELF STUDY; PREPARE FOR EXAM STEP 5. TAKE EXAM **If you are a limited English speaker, you may have additional days to receive certification.
STEP 6. GET CERTIFIED
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200
**
DAY 200: STANDARD HOME CARE AIDES ARE REQUIRED TO RECEIVE CERTIFICATION
DOH requires that you send your application to become a Home Care Aide within 14 days of when you are hired. When applying, rather than mailing in a payment, make sure you check the “state pay” box in the application, on Page 1 of the Home Care Aide Certification Application (which is on Page 13 of the PDF).
Use your user name and password to log in to the training portal at www.myseiubenefits.org For support, call the Member Resource Center at 1-866-371-3200.
YOUR TRAINING
DOH/PROMETRIC EXAM
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YOUR TRAINING
TRAINING STANDARDS Orientation 2 Hours Standard HCA Individual Provider (IP) & Agency Provider (AP) hired on/after 1/7/2012 in process or Newly Issued HCA credential
Completed prior to providing care
Safety Training 3 Hours
Completed prior to providing care
HOME CARE AIDE DEFINITIONS
UPDATED JULY 2015
ORIENTATION AND SAFETY
BASIC TRAINING
INITIAL CONTINUING EDUCATION (CE)
CREDENTIAL
Accelerated Basic Training 30 Hours
Basic Training 70 Hours
Not applicable
Within 120 days of starting to provide care
Parent Provider (DDD Only) Class 7 Hours
Not required
ONGOING CE
HCA Credential Required?
Continuing Education 12 Hours
Yes
If your first renewal period is less than a full year from the date of certification, no CE will be due for the first renewal period.**
By your birthday
By your birthday
Continuing Education 12 Hours
Home Care Aide (HCA)
Provides care to a consumer living in his or her home. Employed by a private, Medicaid homecare agency or DSHS.
HCA Credentialed
A worker who has successfully passed a test and been credentialed by the Department of Health as a Home Care Aide.
Non-HCA Credentialed
This is an HCA with a current healthcare credential, such as a Registered Nurse (RN), Licensed Practical Nurse (LPN), or Nursing Assistant Certified (NAC).
Agency Provider (AP)
Home Care Aide (HCA) employed by a private, Medicaid homecare agency.
Individual Provider (IP)
Home Care Aide (HCA) whose employer of record is DSHS.
Standard HCA
Home Care Aide who does not work with their own parent or child. Works more than 20 hours a month or has more than one consumer.
Parent Individual Provider (HCS/AAA)
This is an IP who provides care to his/her own adult child and is contracted through Home and Community Services (HCS) and/or an Area Agency on Aging (AAA). This is often referred to as a non-DDD Parent Provider.
Standard HCA IP or AP hired on/after 1/7/2012 renewed certification
Not applicable
Not applicable
Not applicable
Not applicable
Not applicable
Yes
By your birthday following your last HCA credential renewal date
Standard HCA IP or AP hired before 1/7/2012
Not applicable
Not applicable
Not applicable
Not applicable
Not applicable
No
By your birthday in next calendar year after completing Basic Training
By your birthday
Parent DD Individual Provider (DDA)
Parent Individual Provider (HCS/AAA)*
Completed prior to providing care
Completed prior to providing care
Within 120 days of starting to provide care
Not required
Not required
No
Not required, unless you voluntarily obtain your HCA credential
Not required, unless you voluntarily obtain your HCA credential
This is an IP who provides care to his/her own adult child with a developmental disability and is contracted through the Developmental Disability Administration.
Limited Service Provider
This is any IP who provides care 20 hours a month or less for one consumer.
Parent DD Individual Provider (DDD)*
Completed prior to providing care
Completed prior to providing care
Not required
Not required
Within 120 days of starting to provide care
No
Not required, unless you voluntarily obtain your HCA credential
Not required, unless you voluntarily obtain your HCA credential
Adult Child Individual Provider
An adult child providing care for his/her biological, step, or adoptive parent.
Not required, unless you voluntarily obtain your HCA credential
Respite
This is an IP that provides DDA Respite services at 300 hours or less in a calendar year.
Limited Service Provider*
Completed prior to providing care
Completed prior to providing care
Within 120 days of starting to provide care
Not required
Not required
No
Not required, unless you voluntarily obtain your HCA credential
Adult Child Individual Provider*
Completed prior to providing care
Completed prior to providing care
Within 120 days of starting to provide care
Not required
Not required
No
By your birthday in next calendar year after completing Accelerated Basic Training
By your birthday
Respite
Completed prior to providing care
Completed prior to providing care
Within 120 days of starting to provide care
Not required
Not required
No
Not required
Not required
For Workers Who Have a Current NAC Credential, the Chart Below Applies (Not LPN or RN)*** Providers with a renewed NAC or Special Education Endorsements Providers with a new NAC or Special Education Endorsements
Not required
Not required
Not required
Not required
Not required
Not required
Not required
Not required
Not required
Not required
No
If CE is required in table above, then your CE is due by your first birthday after you start working as an HCA IP or AP.
By your birthday
No
If CE is required in the table above, then your CE is due by your second birthday following your NAC Credential issuance date.**
By your birthday
***If you are currently certified as an LPN or RN, CE is not required for your role as an Individual Provider (IP) or Agency Provider (AP). You must maintain your LPN or RN credential and be in good standing with the state of Washington. Note: A provider may fall into more than one of these definitions. They must meet the higher requirements for training and certification.
Web Browser Tips for Taking Online Continuing Education Courses Google Chrome is the best web browser to use when taking your Online CE course. To download it:
SUMMER 2016
Other tips to consider: •
Ask for help if not very familiar with computers
1. Visit www.google.com/chrome from your current browser
•
2. Click “Download for personal computer” and then click “Download” on the next screen.
Borrow a computer if the one available is very old, or has not been updated in a long time
•
Reserve a spot in the library
•
Consider attending a class in person
3. Open the downloaded file on your computer and you will be walked through the setup. INSIGHT MAGAZINE
HELP IS AVAILABLE
CONTACT THE MEMBER RESOURCE CENTER AT 1-866-371-3200
*NOTE: If you work for multiple employers, have multiple roles or multiple consumers, you may have different training standards than the chart indicates below. ** If you are credentialed on your birthday then your CE is due on your first birthday following your Current NAC Credential issuance date.
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The Member Resource Center can help you register for classes, provide you with all the training requirements, answer questions around health insurance coverage, and much more. The MRC is available to support you Monday through Friday from 8 a.m. to 6 p.m. Call 1-866-371-3200 or use the contact form at MySEIUBenefits.org/contact
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技术小贴士：
English version on page 5
如何创建您的首个电子邮件账户
无论是通过注册参加卫生局的认证考试，还是利用 Provider One 在线提交您的薪资时数，拥有您自己的电子 邮件账户是作为家庭护工保持联络的一个有用方式。
如果您不熟悉这种新的联系方式，别担心！这里提供 一些可激活并运行您的账户的简单步骤。这些步骤以 Gmail 为例，不过您也可使用 Yahoo、Hotmail 或 AOL 等服务。 所有步骤均为免费且简单易用。
步骤 1：创建您的账户 登录 www.mail.google.com 并点击“创建账户” (Create an account) 按钮。 在下一个屏幕上输入您的名字并创建用户名或地址以接收或发送您的 电子邮件，并为您的账户输入一个安全密码。 用户名提示：您可能会看到您的用户名 (johndoe@gmail.com) 已被使用。 尝试在名字间添加一个中间名缩写、圆点、名字的变体或一个明显的数字 (john.e.doe60@gmail.com)。 以专业的方式设置用户名始终是不错的想法。 密码提示：简单、易被猜测的密码很容易让黑客进入您的账户。利用数字、 大写字母与符号的组合创建仅您可记住的密码。（例如：“MaggieSueIs#15”）
步骤 2：欢迎来到您的收件箱 您将看到来自 Gmail 的几封欢迎电子邮件，邮件中提供了关于如何使用您的账 户的提示。要查看电子邮件，只需在邮件文本的任何地方点击便可打开并阅读。 留意未知的发送者：在点击电子邮件前，务必查看发送者的名称 “Gmail 团队” (Gmail Team)。如果您看到一封电子邮件像是垃圾邮件或来自未知地址，点击邮 件左边的选框并点击垃圾箱来删除该邮件。
步骤 3：发送您的首封电子邮件
janie.doe50@gmail.com 同辈指导见面会 嗨，Janie！ 非常高兴本周六我将与您就首次同辈指导讨论 会进行会面。我将成为您参加家庭护理基本培 训的新指导者。 如果你对该课程有任何疑问，请发送给我！ 谨致问候，John
点击红色的“写邮件” (Compose) 大按钮打开新邮件。添加您想发送至的邮件地 址与主题行，主题行可让接收者了解邮件内容。 其他一些有用的提示： 您可通过您的邮件地址注册使用 Provider One 在线薪资单等信息以及在 www.myseiubenefits.org 注册来获取培训的最新资料。每周至少检查您的 电子邮件数次，查看是否有新邮件以及针对您发送的邮件的回复。
在线 的各种
好处 您是否知道您可以使用电子 邮件地址......
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进行医生预约，订购处方 药品，与您的健康团队通 过电子邮件进行交流。
支付水电费、泊车费并管理 您的银行账户。
在线购买杂货店商品、 衣服、家用物品。
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기술적 도움말:
English version on page 5
첫 이메일 계정 만들기
Provider One을 통해 온라인으로, 보건부 인증 시험 응시 등록에서부터 급여용 근무시간 제출까지, 이메일 계정을 가지고 있으면 가정 간병인으로서 인터넷을 통해 연락을 주고 받는 데 매우 유용합니다.
초보자라고 걱정하지 마세요! 간단히 몇 가지 단계만 따르면 이메일 계정을 사용할 수 있습니다. 여기서는 Gmail 을 예로 들었지만 Yahoo, Hotmail 또는 AOL과 같은 서비스도 이용할 수 있습니다. 모두 무료이며 사용이 간단합니다.
1단계: 계정 만들기 www.mail.google.com으로 가서 파랑색의 “계정 만들기(Create an account)” 버튼을 클릭하십시오. 다음 화면에서 성명을 입력하고, 사용자 이름이나 이메일을 주고 받을 주소를 만들고, 계정에 사용할 안전한 비밀번호를 설정합니다. 사용자 이름 도움말: 원하시는 이름(johndoe@gmail.com)이 이미 사용 중이라는 안내를 받을 수도 있습니다. 중간 이니셜, 이름 사이의 점, 변형된 이름 또는 자신에게 의미 있는 숫자를 추가해보십시오(john.e.doe60@gmail.com). 직업 정신을 유지하는 것은 항상 필요합니다. 비밀번호 도움말: 쉽게 알 수 있는 비밀번호를 사용하면 계정이 쉽게 해킹당할 수 있습니다. 숫자, 알파벳 대문자 그리고 기호를 조합하여 자신만이 기억할 수 있는 비밀번호를 사용하십시오. (예: “MaggieSueIs#15”)
2단계: 받은편지함 확인 계정을 사용하는 요령을 담고 있는 Gmail의 환영 이메일을 몇 개 받으시게 됩니다. 이메일을 읽으시려면, 이메일 내용 중에서 아무 곳이나 클릭하여 이메일을 열고 읽을 수 있습니다. 모르는 사람이 보낸 이메일 주의: 언제나 발송인의 성명(“Gmail Team”)을 확인한 후 이메일을 클릭하세요. 스팸 메일로 보이거나 모르는 주소에서 보낸 이메일을 받은 경우 이메일 왼쪽 체크 박스를 클릭한 후 휴지통을 클릭하여 삭제하세요.
3단계: 첫 이메일 보내기
janie.doe50@gmail.com 동료 멘토와의 만남 안녕하세요, Janie! 이번 토요일에 동료 멘토십 워크숍에서 당신과 첫 만남을 갖게 되어 몹시 기대가 됩니다. 저는 당신의 '가정 관리 기본 교육'에서 만나게 될 새 멘토입니다. 수업에 대해 질문이 있으면 메일 주세요! 안녕히 계세요. John 드림
적색으로 된 큰 버튼 “편지쓰기(Compose)”를 클릭하여 새 메시지를 엽니다. 수신자의 이메일 주소를 입력하고 제목줄에 제목을 입력합니다. 몇 가지 다른 유용한 도움말: 이메일 주소를 사용하여 온라인 Provider One 급여와 www.myseiubenefits.org 의 교육 소식 등에 등록할 수 있습니다. 일주일에 최소한 여러 번 이메일을 확인하여 새로 수신된 이메일이 있는지, 그리고 답장으로 온 이메일이 있는지 확인하십시오.
온라인 이용의
좋은 점 이메일로 여러 가지 일을 할 수 있다는 것을 알고 계셨습니까? 38
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의사와의 진료 예약을 하고, 처방약을 주문하고, 의료진과 이메일로 소통합니다.
공과금과 주차 티켓을 지불하고, 은행 업무를 처리하세요.
인터넷으로 식료품, 의류 그리고 가정 용품을 구매하세요.
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Практические рекомендации.
English version on page 5
Как создать свой первый адрес электронной почты Собственный адрес электронной почты — это эффективный способ оставаться на связи в качестве патронажного работника. Он пригодится вам при регистрации для прохождения квалификационного экзамена в Департаменте здравоохранения, а также для отправки ведомостей расчетных часов через систему Provider One.
Если вы новичок, не переживайте! Вот несколько простых шагов, с помощью которых можно создать и использовать свой аккаунт. В качестве примера взят аккаунт сервиса Gmail, но вы также можете воспользоваться сервисами Yahoo, Hotmail или AOL. Все они являются бесплатными и простыми в использовании.
Шаг 1: создайте свой аккаунт
Перейдите на веб-сайт www.mail.google.com и нажмите на голубую кнопку «Создать аккаунт» (Create an account). В следующем окне укажите ваше имя, придумайте имя пользователя или адрес электронной почты, чтобы получать и отправлять электронные письма, а также секретный пароль для аккаунта. Совет по имени пользователя. Возможно, вы обнаружите, что придуманное вами имя пользователя, например johndoe@gmail.com, уже занято. Попробуйте добавить второй инициал, точки между именем и фамилией, вариант вашего имени или число, которое вам будет легко запомнить, например john.e.doe60@gmail.com. Профессиональный адрес всегда приветствуется. Совет по созданию пароля. Простой, легко угадываемый пароль позволит злоумышленникам легко взломать ваш аккаунт. Используйте комбинацию чисел, букв верхнего регистра и символов, которую будете знать только вы. (Пример: MaggieSueIs#15)
Шаг 2: добро пожаловать в папку «Входящие»!
Вы увидите несколько приветственных электронных писем от сервиса Gmail с советами о том, как пользоваться аккаунтом. Чтобы открыть и прочитать электронное письмо, просто нажмите в любом месте текста письма. Будьте внимательны по отношению к неизвестным отправителям. Прежде чем открыть письмо, всегда проверяйте имя отправителя (например «Gmail Team»). Если письмо похоже на спам или пришло от неизвестного отправителя, отметьте его галочкой в поле слева от письма, а затем нажмите на значок мусорной корзины, чтобы удалить его.
Шаг 3: отправьте свое первое электронное письмо
janie.doe50@gmail.com ВВВВВВВ ВВВ ВВВВВВВВВВ ВВВВВВВВВВВ Здравствуйте, Janie! Я буду рад увидеться с Вами в эту субботу на первом обучающем семинаре для сотрудников. Я назначен Вашим новым куратором на время прохождения Вами основного курса подготовки сотрудников службы ухода на дому. Вы можете присылать мне любые вопросы по поводу этого занятия! С уважением, John
Нажмите на большую красную кнопку «Написать» (Compose), чтобы создать новое сообщение. Введите адрес электронной почты, на который хотите отправить письмо, и заполните строку темы, из которой получатель сможет понять, о чем ваше письмо. Еще несколько полезных рекомендаций: Вы можете использовать адрес электронной почты для регистрации в системе подачи расчетных ведомостей Provider One и получения новостей об обучении с веб-сайта www.myseiubenefits.org. Проверяйте вашу электронную почту хотя бы несколько раз в неделю, чтобы отслеживать получение новых писем и ответов на ваши письма.
ПРЕИМУЩЕСТВА
ВЫХОДА В ИНТЕРНЕТ
Знаете ли вы, что адрес электронной почты можно использовать для этого?
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Запись на прием к врачу, заказ рецептурных лекарств и отправление писем вашим врачам.
Оплата коммунальных платежей, парковочных талонов и управление банковскими счетами.
Покупки в интернет-магазинах с доставкой на дом продуктов питания, одежды и товаров для дома.
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Tilmaamaha Farsamada:
English version on page 5
Sida loo Aasaaso Akoonka Iimaylkaaga ugu Horeeyo
Ka bilow diiwaangelinta lagu qaadanayo imtixaanka shaahada Waaxda Caafimaadka ee u gudbinaysa joornaatigaaga saacadaha onleenka ee Provider One, lahaanshaha iimaylkaaga gaarka ah waa qaab awood leh ee aad ugu sii xirnaatid sida Home Care Aide.
Haddii aad ku cusubtahay ciyaarta, ha walaacin! Halkan waa dhowr tallaabo oo sahlan ee akoonkaaga aad ku wanaajisid oo ku shaqeeyo. Tallaabooyinkan sida tusaalaha Gmail, laakiin waxaad sidoo kale isticmaali kartaa sida Yahoo, Hotmail, ama AOL. Dhammaan waa bilaash oo way sahlanyihiin in la isticmaalo.
Tal;aabada 1: Samee Akoonkaaga
Booqo onleenka www.mail.google.com ooriix badhanka baluuga ee “Create an account”. Shaashada xigta waxaad gelineysaa magacaaga, samee magaca-isticmaalaha ama ciwaanka aad heshid ama aad ku dirtid iimayladaada, oo hubso furaha sirta akoonkaaga. Tilmaanta magaca-isticmaalaha: Waxaa laga yaabaa in aad ogaatid in magacaaga (johndoe@gmail.com) mar hore la qaatay. Isku day ku darida bilowga magaca dhexe, dhibco u dhaxeeya magacyada, kala duwanaanta magacaaga, ama lambar muhiim ah (john.e.doe60@gmail.com). Joogteynta xirfad yaqaanimo marwalba waa fikrad wanaagsan. Tilmaanta furaha-sirta: Sahlan, furo-sir la qiyaasi karo waxay u fufudaysaa in jabsadayaasha ay jabiyaan akoonkaaga. Isticmaal wax kaliya aad xasuusaneysid oo leh iskudaro lambaro, xarfoweyn, iyo aastaamo. (Tusaale: “MaggieSueIs#15”)
Talaabada 2: Ku soo dhowow sanduuqaaga
Waxaad arkeysaa dhowr iimaylo soo dhaweyn ah ee ka yimid Gmail oo wato tilmaamo sida loo isticmaalo English version on page 5akoonkaaga. Si aad u eegtid iimaylka, riix kaliya meel walba oo qoraalka ah ii-maylka si aad u furtid oo aad u akhridid. Ka taxadar soo diraha aan la garaneynin: Marwalba fiiri magaca soo diraha (“Gmail Team”) ka hor inta aadan riixin iimaylka. Haddii aad aragtid iimayl u eg Spam ama ka yimid ciwaan aan lagaraneynin, riix sanduuqa hubinta ee bidixda iimaylka iyo kadib riix sanduuqa qashinka si aad u tirtirtid.
Tallaabada 3: Dir Iimaulkaaga ugu Horeeya
janie.doe50@gmail.com Kulanka Jaheynta Faca Haye Janie! Waan ku faraxsannahay in aan kula kulmo Sabtidan aqoon isweedaarsiga ugu horeeya Kulanka Jaheynta Faca. Waxaan noqonayaa hagahaga sida aad qaadaneysid Tababarka Aasaaska Daryeelka Gurigaaga. Fadlan iisoo dir wixii su’aalo ah ee aad ka qabtid fasalka! Wanaagsan, John
Riix badhanka gaduudka weyn “Compose” si aad u furtid fariin cusub. Ku dar ciwaanka iimaylka aad rabtid in aad ku dirto iyo leenka mowduuca kaas oo u sheego helaha waxa iimaylka uu ku saabsanyahay. Tilmaamo kale oo caawin leh: Waxaad u isticmaali kartaa ciwaanka iimaylkaaga in aad ku diiwaangashatid waxyaabaha sida onleenka joornaatiga Provider One iyo akhbaarta tababarada ee www.myseiubenefits.org. Fiiri iimaylkaaga ugu yaraan dhowr jeer isbuucii oo wixii iimaylo cusub iyo jawaabaha iimayladaada aad dirtay.
PERKS EE HELIDA
ONLEENKA Ma ogtahay in aad isticmaali kartid ciwaanka iimaylka ku...
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Ku sameyso balamaha dhakhtarka, dalbo qoraalada daawada, iyo iimayl u dir kooxdaada caafimaad.
Bixi biilasha korontada, tikidhada baakinada, oo ka maamul bangigaaga.
Ku adeego onleenka wixi dirista alaabta booshariga, dharka, iyo alaabada guriga.
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Sugerencias tecnológicas:
English version on page 5
Cómo crear su primera cuenta de correo electrónico
Tener su propia cuenta de correo electrónico es una forma poderosa de estar conectado como asistente de cuidados a domicilio, y le permite registrarse para hacer el examen de certificación del Departamento de Salud (Department of Health) hasta presentar sus horas de nómina en línea con Provider One.
Si es su primera vez, ¡no se preocupe! Aquí se mencionan algunos pasos sencillos para crear y usar su cuenta. Estos pasos indican cómo crear una cuenta de Gmail, pero esto es solo un ejemplo; también puede utilizar servicios como Yahoo, Hotmail o AOL. Todos son gratuitos y fáciles de usar.
Paso 1: Cree su cuenta
Ingrese a www.mail.google.com y haga clic en el botón azul “Crear una cuenta” (Create an account). En la siguiente pantalla deberá escribir su nombre, crear un nombre de usuario o una dirección para recibir y enviar sus correos electrónicos, y una contraseña segura para ingresar a su cuenta. Consejo para crear el nombre de usuario: podría encontrarse con que su nombre (johndoe@gmail.com) ya existe. Pruebe agregar la inicial de su segundo nombre, puntos entre los nombres, una variación de su nombre o un número significativo (john.e.doe60@gmail.com). Hacer que su nombre de usuario se vea profesional es siempre una gran idea. Consejo para crear la contraseña: las contraseñas fáciles de adivinar les facilitan a los hackers el ingreso en su cuenta. Elija una contraseña que solo usted recordará y combine números, letras mayúsculas y un símbolo (p. ej., “MaggieSueIs#15”).
Paso 2: Bienvenido a su bandeja de entrada
Verá algunos correos electrónicos de bienvenida de Gmail con consejos sobre cómo utilizar su cuenta. Para abrir y leer un correo electrónico, simplemente haga clic en cualquier parte del texto del correo electrónico. Cuidado con los remitentes desconocidos: fíjese siempre en el nombre del remitente ("Equipo de Gmail"/"Gmail Team") antes de hacer clic en un correo electrónico. Si ve un correo electrónico que parece ser un correo basura o que fue enviado desde una dirección desconocida, haga clic en la casilla de verificación que está a la izquierda del correo electrónico y luego haga clic en el icono de la papelera para eliminarlo.
Paso 3: Envíe su primer correo electrónico
janie.doe50@gmail.com Reunión de tutorías entre colegas ¡Hola, Janie! Estoy emocionado por reunirme contigo este sábado en el primer taller de tutorías entre colegas. Yo seré tu nuevo tutor en tu capacitación básica sobre cuidados a domicilio. Si tienes alguna pregunta sobre la clase, no dudes en enviármela. Saludos, John
Haga clic en el botón rojo grande “Redactar” (Compose) para abrir un nuevo mensaje. Ingrese la dirección de correo electrónico a la que desea enviar el mensaje y escriba un asunto que le permita al receptor saber de qué se trata el correo electrónico. Algunos otros consejos útiles: Puede utilizar su dirección de correo electrónico para registrarse, por ejemplo, en la nómina en línea de Provider One y para recibir novedades de capacitaciones en www.myseiubenefits.org. Revise su correo electrónico al menos un par de veces a la semana para ver los correos electrónicos nuevos y las respuestas a los correos electrónicos que envíe.
LOS BENEFICIOS
DE ESTAR
CONECTADO ¿Sabía que puede usar una dirección de correo electrónico para hacer lo siguiente? 44
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Programar consultas médicas, pedir recetas y comunicarse por correo electrónico con su equipo médico.
Pagar facturas de servicios públicos y multas por mal estacionamiento, y administrar sus cuentas bancarias.
Comprar por Internet alimentos, ropa y artículos para el hogar.
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Những gợi ý kỹ thuật:
English version on page 5
Cách tạo tài khoản e-mail đầu tiên của bạn
Từ đăng ký để thực hiện kiểm tra chứng nhận của Bộ Y Tế đến nộp số giờ tính lương trực tuyến với Provider One, việc có riêng tài khoản email của bạn là một cách giữ kết nối với tư cách là Hộ Lý Chăm Sóc Tại Gia.
Nếu bạn mới chơi game lần đầu, đừng lo lắng! Sau đây là một vài bước đơn giản để nâng cấp tài khoản của bạn và hoạt động. Những bước này sử dụng Gmail làm ví dụ, nhưng bạn cũng có thể sử dụng các dịch vụ như Yahoo, Hotmail, hoặc AOL. Tất cả đều sử dụng miễn phí và đơn giản.
Bước 1: Tạo tài khoản Vào trang www.mail.google.com và nhấp vào nút “Tạo tài khoản" ("Create an account”). Trên màn hình tiếp theo, bạn sẽ nhập tên của mình, tạo tên người dùng hoặc địa chỉ để nhận và gửi email, và mật khẩu an toàn cho tài khoản của bạn. Gợi ý tên người dùng: Bạn có thể nhận thấy rằng tên của bạn (johndoe@gmail. com) đã được sử dụng. Thử thêm tên đệm, dấu chấm giữa các tên, biến số cho tên của bạn, hoặc số cụ thể (john.e.doe60@gmail.com). Tốt nhất là nên thực hiện một cách chuyên nghiệp. Gợi ý mật khẩu: Mật khẩu đơn giản, dễ đoán khiến các hacker dễ xâm nhập vào tài khoản của bạn. Sử dụng một thông tin nào đó mà chỉ bạn mới có thể nhớ, kết hợp với số, chữ viết hoa, và ký hiệu. (Ví dụ: “MaggieSueIs#15”)
Bước 2: Chào mừng bạn đến với hộp thư đến Bạn sẽ nhận được một vài email chào mừng từ Gmail với gợi ý cách sử dụng tài khoản của bạn. Để xem email, chỉ cần nhấp vào bất kỳ nơi nào trong nội dung email để mở và đọc. Chú ý đến người gửi vô danh: Luôn xem tên của người gửi ("Gmail Team") trước khi nhấp vào email. Nếu bạn nhìn thấy email có vẻ như Thư rác hoặc từ địa chỉ không biết, nhấp vào ô chọn ở bên trái của email, sau đó nhấp vào thùng rác để xóa.
Bước 3: Gửi email đầu tiên của bạn
janie.doe50@gmail.com Gặp gỡ người hướng dẫn Xin chào Janie! Tôi rất vui khi gặp bạn vào thứ Bảy này để tham gia hội thảo Gặp gỡ người hướng dẫn đầu tiên. Tôi sẽ là người hướng dẫn mới của bạn khi bạn tham gia khóa Đào Tạo Cơ Bản Chăm Sóc Tại Gia. Vui lòng gửi cho tôi bất kỳ câu hỏi nào mà bạn có về lớp học này! Trân trọng kính coào, John
Bạn có biết rằng bạn có thể sử dụng địa chỉ email để...
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Nhấp vào nút "Soạn" ("Compose") để mở thông điệp mới. Thêm địa chỉ email mà bạn muốn gửi và dòng chủ đề cho phép người nhận biết được nội dung của email. Một vài gợi ý hữu ích khác: Bạn có thể sử dụng địa chỉ email của mình để đăng ký những việc như bảng lương trực tuyến của Provider One và các bản cập nhật đào tạo tại www.myseiubenefits.org. Kiểm tra email của bạn ít nhất vài lần trong tuần để xem email mới và thư hồi âm email mà bạn gửi.
Đặt hẹn với bác sĩ, đặt hàng thuốc kê toa, và gửi email với nhóm chăm sóc sức khỏe của bạn.
Thanh toán hóa đơn tiện ích, vé đậu xe, và quản lý ngân hàng của bạn.
Mua sắm trực tuyến để giao hàng tạp hóa, áo quần, và đồ gia dụng.
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