AIESEC IN NICARAGUA
national support team APPLICATION BOOKLET
Dear Applicant,
Application Overview
Thank you for taking the chance to apply for a National Support Team role and support the movement of Nicas that achieve! Both domestic and international applications will be accepted! If you have any questions about the application process please contact the NST Application Manager, Natalie (natalie.rodgers@aiesec.net). If you have any questions about the specific job descriptions or roles, please contact the MC responsible.
The deadline for the application is Friday July 1st at 6PM. The link to apply is the following: bit.ly/NICANSTFISHPEAK2016 In the application, there are [GENERAL] questions that are required by everyone to answer as well as a few specific questions for some positions. Be sure to answer all questions for each position that you are applying for. We are looking forward to your applications! Sincerely, MC Magma
The Process June 28th Release NST Applications
July 2nd Receive Email With Interview Time
July 1st Applications Are Due at 6PM
July 9th Official Announcement of NST
July 8th Receive Email With Your Results
July 16th NST Summit
General NST Requirements 1. Weekly meetings with the MCVP responsible 2. Approximately 5-10 hrs of work per week 3. Attendance at the NST Summit on Saturday, July 16th from 10am to 5pm (preferred) 4. Living AIESEC Values 5. An passion to help start the movement of Nicas that achieve
marketing
PUBLIC RELATIONS MANAGER Measure of Success
Roles & Responsibilities
Required for the Role
% Fulfillment of PR plan with the LCs
Creation of the National PR Agenda with LCs
Networking skills
Train LCs about PR activities
Key Performance Indicators # press releases # media contacts # events attended # Trainings delivered #external training
Report to MCVP MKT Improving the public and media image of AIESEC in Nicaragua Co create with MCVP MKT plan to educate members with external enablers in mkt areas Weekly report or meeting with MCVP
Writing skills TLP experience (preferred) MKT or PR experience (preferred) Professional attitude
Skills You Will Develop Communication skills Reporting & analysis skills
UNIVERSITY RELATIONS MANAGER Measure of Success
Roles & Responsibilities
Required for the Role
# of official university partnerships
Planning and Tracking of LC’s University partnership.
Networking skills
Key Performance Indicators
Establishment of new University relations with LCVPs marketing
#University partnership with academic validation # New University partnerships established # Students Recruited per University # activities of the university that AIESEC is involved
Writing skills TLP experience (preferred) MKT or PR experience (preferred)
Academic validation of Global Citizen Program.
Professional attitude
Calendar with University activities AIESEC can be present.
Communication skills
Weekly report or meeting with MCVP
Skills You Will Develop
Partnership Management Sales skills
GRAPHIC DESIGNER Measure of Success
Roles & Responsibilities
Required for the Role
% accomplishment of MC legacy of having 20,000 likes on facebook at the end of our term
Create national photo bank.
Design skills (Illustrator, Photoshop, InDesign) Grammar skills TLP experience (preferred) Creative thinking Time management skills
Key Performance Indicators
Design and create promotional materials for national campaign
# of designs produced
Support LCs local promotion design
Skills You Will Develop
# photos published on social media
Check Local branding
Design
% work completed on time
Weekly report or meeting with MCVP
Communication Skills
outgoing exchange
CUSTOMER CARE MANAGER Measure of Success
Roles & Responsibilities
Required for the Role
NPS Score of EP’s
Co-create Customer Satisfaction Survey with MCVP oGCDP
4 hours of work per week
Track Customer Satisfaction Survey
Excel skills
Meet weekly with MCVP oGCDP to check progress
Skills You Will Develop
Manage Detractors of our programs
Report creation
Key Performance Indicators # of detractors contacted # of repaired relationships
Customer Service Orientation Calm and composed demeanor
Customer service Data analysis
PERFORMANCE MANAGER Measure of Success
Roles & Responsibilities
Required for the Role
# of realizations per
Weekly performance analysis of oGCDP in Nicaragua
5 hours per week
Weekly reporting of performance to MVCP oGCDP
Good Excel skills
# of approves per
Key Performance Indicators Satisfaction of VP’s # of reports per month
Tracking support for LCVP’s oGCDP Co-create lead-measurement and tracking strategies
Good Podio skills Basic EXPA skills At least 6 months in oGCDP
Skills You Will Develop Performance tracking & execution Report Creation Data analysis Basic facilitation skills
incoming exchange
INTERNATIONAL RELATIONS MANAGER Measure of Success
Roles & Responsibilities
Required for the Role
% of RE Growth with our main partners
Keep Tracking cooperation with our main suppliers;
Good understanding about iGCDP oGCDP understanding
Deliver materials to VPs about local cooperation awareness
Key Performance Indicators % from Open to Approved with Cooperation Time in the Match Process # MA per country partner
iGCDP timeline
Make it clear about our projects and exchange conditions in order to receive aligned interns
Supply and Demand Knowledge in GCDP
Create tools in order to facilitate/track our Customer Flow with our cooperations
Skills You Will Develop
Analyze partnership projects and measure possible gaps
International Education
Pipeline Management Partnership Management
Make sure Iknelia Nicaragua materials are being used by our mainly cooperations
Process Optimization
IKNELIA CUSTOMER CARE MANAGER Measure of Success
Roles & Responsibilities
Required for the Role
NPS 70
Responsible for innovation in iGCDP Delivery Processes
iGCDP flow understanding
To track the MoS and MoIs of Iknelia Nicaragua Projects
Management Skills
Key Performance Indicators % of promoters # National chats with PMs/Managers % of MoI of Iknelia Nicaragua Projects # New partners to Iknelia Nicaragua Projects
iGCDP projects understanding Sense of Urgency
Create materials and clarify the process about Familias Globales Implement the Value Delivery culture in AIESEC Nicaragua by participate in network chats and create tools to track the Standards and Satisfaction VPs education in term of XPP, national quality regulation, NPS and fire-fighting Clarify the points of Iknelia Nicaragua projects to the other NSTs
Skills You Will Develop Deliver Process Innovation Skills Strategy Implementation Product Innovation Partnership Management
iGCDP MARKETING & DESIGN MANAGER Measure of Success
Roles & Responsibilities
Required for the Role
% from Open to Approved
Utilize the contend collected by iGCDP members in order to create videos and pictures aligned to the branding to promote during the match period of iGCDP
Understanding about creation of images and videos
Key Performance Indicators #Promotion Materials Created
To build and track a strategic promo plan for host program together with the Host Managers and the NST CX
Knowledge about Iknelia Nicaragua Projects Good understanding about iGCDP
#MA coming from Iknelia
Manage the website of Iknelia Nicaragua
Skills You Will Develop
Nicaragua Website
Create a national branding of iGCDP, in order to standardize all the medias produced according to the public
Creative Thinking
New ideas to promote Iknelia Nicaragua Projects Do chats with the MC VP MKT in order to alignment of branding and use of social medias
Management of Softwares of Edition of Videos and Images Management of Website Proactive Working Style Product Innovation
talent management
IXP MANAGER Measure of Success
Roles & Responsibilities
Required for the Role
# of Members that go on exchange in Fish Peak
Create and manage a national IXP campaign
Some design skills At least 6 months in AIESEC
Key Performance Indicators # of EP testimonials sent to members each week # of member testimonials sent to EP’s each week # of EP’s that attend Welcome Home Seminar
Collect and share testimonials of EP’s and Members’ experiences weekly Meet weekly with MCVP TM/OD to check progress Integrate LEAD into the Welcome Home Seminar agenda and help in local delivery of the event
Skills You Will Develop Communication Project management Marketing & promotion Learning & development
MARKETING EDUCATION MANAGER Measure of Success
Roles & Responsibilities
Required for the Role
Productivity of the function
Create and manage implementation of the learning & development plan for the function
At least 6 months in Marketing
Key Performance Indicators
Create content and training resources for each part of the learning & development plan
Skills You Will Develop
% of learning & development plan implemented in the function # of training spaces held monthly for the function # of resources created for training
Hold functional training summits as needed Meet weekly with the MCVP TM/OD to check progress Regular meetings with MCVP MKT to align content
Learning & development Project management Agenda management Training
oGCDP EDUCATION MANAGER Measure of Success
Roles & Responsibilities
Required for the Role
Productivity of the function
Create and manage implementation of the learning & development plan for the function
At least 6 months in oGCDP
Key Performance Indicators
Create content and training resources for each part of the learning & development plan
Skills You Will Develop
% of learning & development plan implemented in the function # of training spaces held monthly for the function # of resources created for training
Hold functional training summits as needed Meet weekly with the MCVP TM/OD to check progress Regular meetings with MCVP oGCDP to align content
Learning & development Project management Agenda management Training
iGCDP EDUCATION MANAGER Measure of Success
Roles & Responsibilities
Required for the Role
Productivity of the function
Create and manage implementation of the learning & development plan for the function
At least 6 months in iGCDP
Key Performance Indicators
Create content and training resources for each part of the learning & development plan
Skills You Will Develop
% of learning & development plan implemented in the function # of training spaces held monthly for the function # of resources created for training
Hold functional training summits as needed Meet weekly with the MCVP TM/OD to check progress Regular meetings with MCVP iGCDP to align content
Learning & development Project management Agenda management Training
TALENT MANAGEMENT EDUCATION MANAGER Measure of Success
Roles & Responsibilities
Required for the Role
Productivity of the function
Create and manage implementation of the learning & development plan for the function
At least 1 year in AIESEC
Key Performance Indicators
Create content and training resources for each part of the learning & development plan
Skills You Will Develop
% of learning & development plan implemented in the function # of training spaces held monthly for the function # of resources created for training
Hold functional training summits as needed Meet weekly with the MCVP TM/OD to check progress and align content
Learning & development Project management Agenda management Training
FINANCE EDUCATION MANAGER Measure of Success
Roles & Responsibilities
Required for the Role
Productivity of the function
Create and manage implementation of the learning & development plan for the function
At least 1 year in AIESEC
Key Performance Indicators
Create content and training resources for each part of the learning & development plan
Skills You Will Develop
% of learning & development plan implemented in the function # of training spaces held monthly for the function # of resources created for training
Hold functional training summits as needed Meet weekly with the MCVP TM/OD to check progress Regular meetings with MCVP FLA to align content
Learning & development Project management Agenda management Training
finance
ENTITY CONTROL BOARD MANAGER Measure of Success
Roles & Responsibilities
Required for the Role
NPS
Perform EP/OP audits during Value Delivery Stage.
Member of AIESEC Nicaragua
Key Performance Indicators 100% Fulfillment of OP & Trainee Documents Audit 100% Fulfillment of EP Audit # of Quality cases solved
Support in Educate local FNZ Managers on Operational Audit. Problem mediation during and after GCDP Delivery.
More than 3 months Experience in Exchange Area Upper Intermediate English (Preferred)
Skills You Will Develop Analysis and Tracking
Prepare support structure to handle crisis during deliver
Teamwork Coaching Skills Strategic Thinking Crisis Management Auditing Processes
Apply Today! bit.ly/NICANSTFISHPEAK2016