National Construction Magazine 105

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ISSUE 105

EDITORS NOTE WINTER has brought with it icy conditions in many parts of Britain and yet more rain. It is hard to believe that just nine months ago the country was worried about a drought. The excessive rainfall has caused widespread flooding, devastating many families.

While the floods have caused havoc across the country, the treasury has released £120m in extra funding to speed up vital flood defence schemes. The government has however been warned by the Institution of Civil Engineers to ensure all new developments in flood risk areas are sufficiently resilient and do not increase problems.

Despite the bad weather conditions, the industry is expected to see some growth next year, which is welcome news for everyone. Most companies we spoke to this month have indicated their desire to grow but have decided to do so as the need arises rather than launching into something unsustainable.

Health and safety has been a topic of particular concern with the bad weather conditions, and we spoke to the Jarvie Plant Group about their commitment to ensuring their staff work in the safest conditions possible.

Elsewhere in the issue, we feature the Brick Development Association, who have recently held the Brick Awards, results of which are available online. The work of the Bulmer Brick and Tile Company has been highlighted. The company have done some exquisite work and deserve recognition for their commitment to keeping the tradition of hand-made brickwork alive.

Features Manager Darren Stevens Chris Goodwin Anthony Hamilton Michaela Henson Joanne Cowan Editor Sabeeha Coates Design and Artwork Mark Alsop Admin Tabitha Burns Publisher Mohammed Faraz Steve Rushworth

For most companies, business is winding down a little in the run-up to Christmas, but there is little doubt that the New Year will bring good fortune. All of us here at NC Magazine wish you the best of the season and a prosperous path into 2013.

Sabeeha Coates Editor

S&S Publishing Ltd T/A National Construction Magazine UK x Õ``iÀÃwi ` , >` Liversedge West Yorkshire WF15 7EN

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ISSUE 105

CONTENTS

AUTOGLASS - PG 8

MULTI-FLOOR PG 16

AUTOGLASS

PG 8

CHURCHILL

PG 11

HARMONY CONTRACT FLOORING

PG 14

MULTI-FLOOR

PG 16

OXDEN FLOORS

PG 18

SMITHY HIRE

PG 20

HRS

PG 22

LEE BROTHERS

PG 25

JCB INSURANCE

PG 32

NICHOLL RAMSEY

PG 42

IDEAL FLOORS

PG 44

BULMER BRICK AND TILE COMPANY

PG 46

CLEMENTS PLANT

PG 48

DONAGHMORE CONSTRUCTION

PG 50

HARDWOOD FLOORING COMPANY

PG 52

GLASGOW AIRPORT

PG 54

JCB INSURANCE PG 32 3

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CONTENTS

BRICK DEVELOPMENT ASSOCIATION PG 58

NISSAN NAVARA PG 66

ROSSLEE CONSTRUCTION PG 70

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BRICK DEVELOPMENT ASSOCIATION

PG 58

JARVIE PLANT

PG 60

DWA ARCHITECTS

PG 63

NISSAN NAVARA

PG 66

COUNTY ROOFING

PG 68

ROSSLEE CONSTRUCTION

PG 70

DIAMOND CONSTRUCTION

PG 72

ADMIRAL SCAFFOLDING

PG 74

ISSUE 105

NEWS THE MAKING OF THE QUEEN ELIZABETH OLYMPIC PARK

who shaped and guided the Park’s development - from the initial bid to host the games, through to its strategic wÌ Ü Ì Ì i ÜiÀ i> 6> iÞ > ` Ì i wider regeneration of Stratford City.

As a result, it provides an important record of how the initial objectives for the Games have been physically and technically delivered.

Co-authored by those at the heart of the project - John Hopkins, former ODA Project Sponsor for Parklands and Public Realm at the Olympic Delivery Authority, and Peter Neal, the former Head of Public Space at the Commission for Architecture and the Built Environment - the title also includes a foreword by Sir Nicholas Serota, Director of the Tate, and an afterword by renowned US-based landscape architect, James Corner.

The Making of the Queen Elizabeth Olympic Park tells the story of the creation of the largest new British park in more than a century and offers the only authoritative account of the Park’s strategic planning, detailed design and delivery through to its opening in July 2012.

The book looks at how the Olympic Delivery Authority (ODA) worked with a range of experts to completely transform an industrial site from brown to green at the same time as raising the bar for industry. ,iyiVÌ } Ì Ã] The Making of the Queen Elizabeth Olympic Park provides a unique reference point for those with an interest in sustainability, landscape design and architecture.

In particular, it will be of relevance to those responsible for the development and maintenance not only of sustainable urban parks and new communities on post-industrial and other land, but also for those seeking to host future Olympic Games and other large scale international events.

It is rare for a project such as this to be so comprehensively documented LÕÌ Ì Ã L `À>ÜÃ Ã } wV> Ì Þ contributions from the many experts

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This is the story of the making of the Queen Elizabeth Olympic Park, one of the largest urban parks to be built in the UK for more than a century and one of the most sustainable developments ever created anywhere in the world.

The Making of Queen Elizabeth Olympic Park is available where books and e-books are sold.

NEW BUILDING PROJECTS SET TO BE UNVEILED BUT BRITAIN COULD BE FACING A SKILLS SHORTAGE Small construction companies and workers failing to take advantage of funding for training

unveiled in the Chancellor’s Autumn statement.

According to Kim Bendzak, MD of award winning company, Apple Construction Training, the Government and industry have made some positive steps in providing grants for training and plans for new building projects is a welcome move. But British construction could be facing a skills shortage that could threaten the future of the industry if more is not done to raise awareness of the funding available for training and more advice provided to businesses on how to go about securing this money.

“A properly skilled workforce is not only essential for the health and safety of any plant, but vital if we’re to get the construction market out of recession and produce high quality infrastructure,” said Kim Bendzak, MD of Apple Construction Training.

“Construction output is at its lowest since 1999 so the Government’s announcement in the Autumn statement is positive for the industry but without a skilled workforce, any development will be hampered as employers won’t be ready to take advantage of any work that comes through.”

“Getting funding for training could be a life line for many businesses but we >Ài w ` } Ì >Ì viÜ >Ài >Ü>Ài v Ì i grants available, or know how to go about accessing them. The industry and Government needs to work together to raise greater awareness > } LÕà iÃÃià v Ì i w > V > support available with details on how to go about applying for these grants”.

THERE is millions of funding available for training in the construction sector, whether it is for up-skilling or training for a new job. But employers, especially SMEs, and individual workers are failing to take advantage of this money and need to act urgently if Ì iÞ >Ài Ì Ài>« Ì i Li iwÌ v Ì i new infrastructure projects that were

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ISSUE 105

NEWS CONTINUED UK’S SMALL BUSINESSES OPTIMISTIC ABOUT 2013 THERE is hope on the horizon for small businesses in 2013, despite a challenging 2012.

New research released today from Ƃ iÀ V> Ý«ÀiÃÃÁ w `Ã Ì >Ì ÕÃÌ ÛiÀ half of small business owners across Britain (51 per cent) expect their own businesses to grow in the coming 12 months. A further 37 per cent expect their businesses to stay in the same shape and only 11 per cent expect their business to contract in 2013.(1) Stacey Sterbenz, Director for American Express Small Business Services UK, said: “While previously the focus might have Lii V ÃÌ VÕÌÌ } À wÝ } V>Ã y Ü issues, it’s encouraging that the majority of small businesses seem to be focused on growth, acquiring new customers and maximising any potential upturn in V ÃÕ iÀ V w`i Vi°» “Our research shows that it is more important than ever for businesses to invest in planning, marketing and customer service. With so many companies relying on word of mouth, going that extra mile for customers will be key in gaining a competitive edge and to take advantage of new trading opportunities”.

American Express has created a >À iÌ } Ì Ã«iV wV> Þ v À Ìà à > business merchants to help support them in their marketing efforts.

YOUNG SHUN ‘BORING’ ENGINEERING - AND NEED SPACE AGE INSPIRATION WOULD-BE engineers are being discouraged by the idea that the industry is dull and stifled by rules.

The Institution for Structural Engineers wants to inspire more people into structural engineering, for which Britain has traditionally been world-renowned, to address declining interest in studying engineering.

Recent estimates suggest at least an additional 10,000 engineers are required every year to keep up with demand in

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the UK alone. In addition, an increasing proportion of students studying engineering in British universities are from overseas, with weakness in mathematics > ` ÃV i Vi ÃÕL iVÌÃ Li } `i Ì wi` >Ã > barrier to UK students.

Chris Wise of Expedition Engineering, who worked to create the London Óä£Ó 6i `À i > ` à > i LiÀ v the Institution for Structural Engineers, suggests that young engineers are being discouraged by the idea that the industry is all about regulations and compliance, instead of being driven by design and enjoyment.

“Young people may be put off engineering because they can’t see any role models,” he says.

“At the moment, instead of asking young people to visualise engineering as the chance to design something fantastic and futuristic, a spaceship or a self-sustaining city, they are dragged into a world of lumpy objects whose time has passed.”

As part of their campaign to inspire creativity in potential engineers, The Institution recently ran a photographic competition, complete with a blog, for its members to in order to highlight the achievements of structural engineers around the world, including the UK. Institution President Professor John Nolan commented: “Engineers are the creators of tomorrow’s world. Events such as the Olympics, which take place on the world stage and entail the showcasing of purpose built structures, inspire a muchneeded new generation of engineers.

NAEA: RISE IN SALES FIGURES SHOW SERIOUS HOUSE HUNTERS REMAIN THE number of house sales in the UK increased slightly during October according to estate agents, showing that serious house hunters remain active in the property market.

The October 2012 Housing Market Report from the National Association of ÃÌ>Ìi Ƃ}i ÌÃ ­ Ƃ Ƃ® ÀiÛi> i` Ì i wÀÃÌ increase in house sales in a year as parts of the property market show signs of a moderate recovery. Agents recorded an average of eight house sales per branch,

up from seven in the previous month.

Mark Hayward, President of the NAEA Ã> `\ º7i >ÃÌ Ã>Ü Ã> ià w}ÕÀiÃ Ì Ã } during a small peak of activity in October 2011. The determination of some serious house hunters to secure their property is leading to this gradual and moderate recovery in the number of sales our members are seeing.”

However, the average number of house hunters recorded by NAEA members has dropped over the same period from 275 in September to 265 in October.

«>Ài` Ü Ì w}ÕÀià ÀiV À`i` October 2011 (305), this represents a à } wV> Ì Þi>À Þi>À `iVÀi>Ãi° The average number of properties available for sale per branch remained the same with 62 in September and October, suggesting many sellers are leaving their properties on the market in the hope of securing a pre-Christmas sale.

SHARED APPRENTICESHIP SCHEMES SECURE LONG-TERM TRAINING IN LANCASHIRE SIX apprentices are being guaranteed placements for the full-term of their training thanks to a partnership between Lancaster City Council, Forrest, Constructing the Future Lancashire and CITB ConstructionSkills.

The initiative, unique to the North West of England, is unlike other Shared Apprenticeship Schemes, which work on an ‘on-demand’ basis and place apprentices back in the pool once a contract has ended.

The apprentices will be employed by Constructing the Future Lancashire, with Forrest and Lancaster City Council exclusively sharing the responsibility of providing the six apprentices with the work-based element of their apprenticeship, for the length of their course.

North West social housing regeneration specialist Forrest will utilise the apprentices, two plumbers, two plasterers and two joiners, to support its work on Lancaster City Council’s Planned Maintenance Framework.

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NEWS CONTINUED First of the recruits was Apprentice Joiner Reece Robson McClintok, from Morecambe, who said “I’m excited about joining the scheme because it allows me, over the next 3 years, to gain a wider range of experience working for both Forrest and Lancaster City Council, enhancing my future career opportunities with both organisations.”

Lee McCarren, chief executive at Forrest, said: “Working in tandem with local authorities is what allows us to offer valuable employment opportunities when some apprentices are struggling to complete their courses after being laid off due to declining trade. Our long-term vviÀ } Ü > Ü Ì i wÀÃÌ V ÀÌ Ü Ì Constructing the Future Lancashire to work alongside our capable team and hone their skills.”

The Crabtree Property Group was established as Crabtree Property Management in 1983, dealing mainly with block residential management. In 2002 the company underwent a management buyout, and eventually evolved into what the group is today.

With Property Management remaining a robust area of business even during the challenging economy, the Group has been able to continue expanding. In 2008 they bought an estate agents based in Pimlico, a move that cemented their success. The Group’s Central London location has also kept them bus during what would have otherwise been a quiet business period.

Reliance Medical is one of the leading ÃÕ«« iÀÃ v Ü À « >Vi wÀÃÌ > ` consumables to the construction industry throughout the UK and Europe.

NEW HOUSING STATISTICS BACK UP GOVERNMENT BID FOR MORE HOMES

½Ã >ÌiÃÌ Þi>À Ì `>Ìi w}ÕÀià v À new home registrations in the UK show there is still an urgent requirement for more homes, with statistics revealing a 12 per cent decrease in the number of new homes registered so far this year, compared to the same period in 2011.

CRABTREE PROPERTY GROUP LAUNCHES REGENTS PROPERTY LAUNCHED in Summer 2012, Regents Property is a subsidiary of the Crabtree Property Group. The company now have the ability to offer clients a one-stop service incorporating Regents, Crabtree Law and Crabtree Property Investments.

Regents has been set up as a specialized company providing a variety of property related services. Following a very strong start-up, the company are looking to grow by targeting the Group’s existing portfolio of clients and working closely with local estate and lettings agents.

With a long term goal of becoming the leading independent provider of lease extensions, Regents currently offer clients > «iÀà > âi` ÃiÀÛ Vi Ü À } > wÝi` fee structure. They also act on behalf of a variety of partners and the in-house law wÀ i ÃÕÀià V i ÌÃ Þ >Ûi Ì Û Ã Ì i place to deal with all property-related business.

NHBC publishes a monthly booklet ‘The Housing Market Review’ of its new housebuilding statistics. To subscribe, visit www.nhbc.co.uk.

In total 89,600 new homes have been registered in the year to date, up to and including October 2012, compared to 101,600 for the same period last year.

The latest statistics follow the announcement at NHBC’s Annual Lunch last week by the Deputy Prime Minister Nick Clegg, where he vowed to provide increased support to the sector with a £225m funding boost, with an emphasis on establishing a new generation of locally-driven “garden cities”.

Industry-leading expertise, design, innovation, quality assurance, exceptional products, dependable costs, constant improvement and close relationships, have forged our reputation with valued customers.

Strategically based centrally in the UK, Reliance Medical has over 25,000 sq. ft. of warehousing space enabling it to service the UK and export markets ivwV i Ì Þ° Ƃ } Þ Ã i` `ià } > ` marketing department are responsible for all aspects of packaging, literature and e-presentation. Quality is controlled and managed for the group from its Cheshire base to the highest of standards.

In 2013, we will be launching a new range of boxes for the BS8599-1 workplace wÀÃÌ > ` Ìà q iÜ «À `ÕVÌà >Ài > Ü>Þà `iÛi « i Ì q Ì i vÕÌÕÀi à iÝV Ì }t www.reliancemedical.co.uk

i Ì } Ì i >ÌiÃÌ w}ÕÀiÃ] Richard Tamayo, NHBC Commercial

ÀiVÌ À Ã> `\ º"ÕÀ w}ÕÀiÃ Ã Ü Ì iÀi Ài > à > V i>À `iwV Ì Ì i Õ LiÀ of new homes being built in the UK compared to last year. However, we are greatly encouraged by the Government’s recent commitment to back the industry and provide new funding, particularly to unlock almost 50,000 homes on stalled sites. It is an ambitious, but very necessary proposal and we look forward to seeing how it develops in the New Year.”

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40 YEARS AND STILL EXPANDING COMMEMORATING 40 years of service, Autoglass速 has seen many changes in premises and operations during the course of its existence.

As one of the leading vehicle glass repairing companies in the UK, the company has had to adapt to changing conditions and demand, yet it has managed to expand over the years and today are represented in 34 countries worldwide as part of the Belron Group.

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LOCATION

BUSINESS

Martyn Pearson, National Property Manager for Autoglass® said: “Autoglass® serves close to 1.5million motorists on an annual basis, and as a result the locations we choose to operate from are key to ensuring optimal customer service”.

The increased cost of fuel means motorists are driving less and more ivwV i Ì Þ > ` >à > ÀiÃÕ Ì Ì iÀi à > ÜiÀ chance of windscreen damage. However, as the vehicle repair and replacement industry is very seasonal, with higher demand in the frosty winter months, Autoglass© is still seeing strong demand for its service.

Having worked for the company for approximately 24 years, Martyn’s role includes management of current property as well as acquisition of new property when the need arises. He works in a small team looking for high visibility sites on busy commuter routes in order to ensure maximum advantage. His role also involves architectural drawing works, instructing contractors and supervising building works.

Autoglass® currently operates from 82 different locations throughout the V Õ ÌÀÞ Ü Ì Ì i À i>` "vwVi > ` primary call centre in Bedford. They work hard to meet their customers’ needs and with 85% of customers requesting the mobile technicians come out to them, this has reduced the need for more properties.

As part of the celebrations for their 40th anniversary, the company developed a number of initiatives for customers as well as internal parties and staff promotions, including a video to celebrate 40 years of car innovationbit. ly/autoglass40 . Among their major milestones, the largest is relocating their i>` vwVi Ì i`v À` >««À Ý >Ìi Þ £x years ago, a move which allowed them to expand their call-centre and ensure that all their main management operated from one location.

to become more prominent. They are expecting to expand during 2013.

“There are currently more properties becoming available in high visibility locations, so we have already been able to relocate some of our operations”.

As an environmentally-conscious company, Autoglass® aims to build all their new properties to be energy ivwV i Ì vÀ Ì i >ÌiÀ > Ã ÕÃi` Ì Ì i } Ì wÌÌ }Ã Ã `i Ì i À vwViÃÉ workshops.

LOOKING FORWARD Autoglass® are currently undergoing an evaluation process to determine if they need as many, or more properties and whether they need to move properties

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QUALITY & TRAINING CHURCHILLS KEY TO SUCCESS FORMED 18 years ago primarily as a steeplejack contractor, Churchill Specialist Contracting have evolved to include Lightning Protection and Specialist Work at Height services including Training and on larger contracts providing the role of CDM Coordinator.

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ACCREDITATIONS AND WORKS Based in Nottingham in the East Midlands, the company’s coverage extends nationally, beyond these shores the company has also completed dismantling contracts in distant lands including the Philippines.

Despite the challenging economy the company has continued to enjoy sustained growth and currently employ 57 full time members of staff.

Churchill Specialist Contracting are now an established market leader in the industrial chimney, lightning protection and earthing sector, offering an LRQA ISO 9001 2008 quality assured service continuously held for 17 years, covering all company operations. In addition they proudly became the first business within their sector to obtain a UKAS accreditation to OHSAS 18001 2007 also with LRQA in October 2009.

On volume and complexity of contracts completed the company lay hold to the claim of being a world leader in the ëiV > ÃÌ wi ` v V ÌÀ i` `i Ì and dismantling of tall structures including industrial chimney, masts & towers located in sensitive and restrictive environments such as nuclear and petro chemical.

In addition to dismantling & erection the scope of services offered to all types of tall and often inaccessible structures includes inspection surveys and maintenance (painting & concrete repair) all via various methods including powered access, rope access and modular scaffold platforms. On the other side of the business, the company’s lightning protection division which has recently seen the most visible growth offers a wide array of services including design, installation, maintenance and testing of all recognized types of lightning protection systems.

Today the company complete works in a variety of sectors including utilities, rail, NHS and local authorities. Contracts range from £450 for a day to £1.5m for >À}iÀ ÌiÀ V ÌÀ>VÌÃ] Ì Ã ÀiyiVÌÃ Ì i V «> ޽à > L Ì Ì > Ì> yiÝ L ÌÞ and in so doing recognize that many of its larger contracts established today can be traced back to small value contracts.

Amongst other blue chips Churchill work closely with E ON UK Plc surveying and maintaining tall structures on their UK CHP sites including most recently at Killingholme, Cottam CDC and Castleford. As a result of the diverse

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nature of their services, the company boast a wide customer base and as a result have continued to see increased growth during the recession. With an aim to maintain this growth and remain strong within the sector, Churchill are keen to continue their trend of attracting blue chip clients who have the capacity to recognize and acknowledge the investment and direction of their business.

TRAINING FACILITY Boasting the lightning protection and steeplejack sectors’ most V «Ài i à Ûi Þ 6+ µÕ> wi` workforce in the UK, with all contracts planned and managed by NEBOSH in Construction and Diploma managers and in house training supplied by the `ÕÃÌÀÞ½Ã Þ 6+ iÛi Î -Ìii« i >V É

Assessor, the company host an enviable in-house training capability. This capability was further enhanced in 2011 when the company relocated to premises that house a bespoke training tower and facilities for up to 16 delegates.

LATEST One of the latest additions to the company is their e-commerce site, the wÀÃÌ ÃÕV Û>Ì Ü Ì Ì i ÃiVÌ À° This new site allows anyone to log on, with or without the need to set up an account or credit facility, view and purchase a comprehensive range of lightning protection, earthing and surge products many available ex stock for next day UK delivery. Launched in January 2011, the site has proved to be a resounding success, the site can be viewed at http://www.steeplejack. co.uk/Store/Default.aspx

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GETS THE “GREATER SHARE OF A SMALLER POT” REPEAT business is the core of success at Bradford based Harmony Contract Flooring Ltd. Established in 1994 by John King, the company has thrived and currently have 17 directly employed members of staff.

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As Managing Director, John takes care of the day-to-day running of the company, including all the paperwork involved. He also ensures the fitters leave every morning with all the equipment required to complete the job, checks over quotations to ensure they are correct, and undertakes regular site visits to ensure all work is going as planned.

PROJECTS AND SERVICES Among their most recent projects, Harmony has completed work at Netherwood School in Barnsley and a number of schools and colleges in Bradford.

The company’s services are split into three distinct categories: Soft Flooring, Sports Flooring and Window Blinds.

They pride themselves on supplying and ÃÌ> } > ÌÞ«ià v V ÌÀ>VÌ y À } and window blinds, including carpet tiles, carpet, vinyl and hardwood.

In light of environmental legislation, Harmony have ensured they use products that are friendly to the

environment and have changed any that did not meet with legislation or they felt were not environmentally friendly. As well as being awarded the ISO9000 for quality, the company have recently been awarded ISO14000 in recognition of their commitment to the environment.

All of Harmony’s site supervisors have the Site Supervisors Safety Training +Õ> wV>Ì ] > ` Ì i V «> Þ V>ÀÀÞ out regular toolbox talks to ensure all workers are aware of and work to meet health and safety legislation.

The company are proud recipients of the CSCS Platinum Award, guaranteeing

that more than 90 per cent of their staff are CSCS card holders and in Harmony’s V>Ãi Ì i w}ÕÀi à } iÀ >Ì £ää «iÀ Vi Ì°

FINANCES Despite a recession that has hit the construction industry particularly badly, Harmony has managed to maintain the same level of business. As John puts it, they have had “the greater share of a smaller pot”. Working predominantly with clients they know well and get on with, Harmony has ensured they receive a substantial amount of repeat business which has been a key part of their continued success.

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MAINTAINING A STRONG POSITION DURING A CHALLENGING ECONOMY PROFESSIONALISM is at the heart of business at Multi-floor, a company established in September 1993 by Shaun O’Brien.

The company specialise in commercial soft finishes, classifying themselves as commercial floor covering specialists. With 40 directly employed members of staff, the company are thriving and expect to meet the other end of the recession as a strong and well established business.

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SERVICES Õ Ì y À vviÀà > Ü `i >ÀÀ>Þ v ÃiÀÛ Vi ranging from on-site surveys to aids and adaptations. Also included in their ÃiÀÛ Vi à ÌiV V> >`Û Vi] µÕ> wi` installations and an excellent after-sales service.

“Our main aim is to provide a service people are so pleased with that they keep returning to us,” says the company’s Ross Clarke whose role within the company includes overseeing health and safety for all projects as well as all purchasing and estimating costs for contracts.

As a commercial contractor, the company has worked in schools and other educational institutions, hospitals, prisons, social housing, local authorities and health centres. Additionally, they have provided aids and adaptations to health institutions.

MOVING FORWARD "ÛiÀ Ì i >ÃÌ viÜ Þi>ÀÃ] Õ Ì y À are proud that they have survived a recession that affected a large number of businesses, particularly within the construction industry. They attribute this partly to their ability to streamline the business to meet the added demands of the recession.

At the moment, the company are trying to keep strong until the economy changes for the better. Despite the LÛ Õà V > i }iÃ] Õ Ì y À >à > Ì> i` > ÀiëiVÌ>L i V>à y Ü > ` aim to continue their successful business.

Among their ambitions in the foreseeable future, the company hope to continue building lasting partnerships with their customers and build upon their reputation to be regarded as the best in Ì i À wi `° “We’re a very strong company looking to emerge strong from the recession and move forward,” concludes Ross.

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OXDEN FLOORS ENVIABLE REPUTATION WITH a reputation for delivering a high quality professional service, Oxden Floors Ltd was established in 1978 by Chris Fox with the intention of serving largely commercial clients.

Although Chris retired six years ago, the business continues under the leadership of his son Lee, who joined in 2000. The company currently employ eight members of staff and have between 12 and 15 subcontractors working for them at any one time. Today a large portion of their business comes from working for main contractors within the South East where the business is based.

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PROJECTS Oxden Flooring carry out quality installations for clients and contractors within the commercial sector which V Õ`iÃ Ü À ÃV Ã] vwVià > ` hospitals. As Managing Director, Lee personally oversees all contracts and visits sites regularly to ensure all work is done to the highest quality. However this is not without the support of Steve Hobbs (director) and Graeme Fort ( Contract Manager). Additionally, working alongside Emma Woodcock (account manager), Lee also ensures that the company’s accounts are heading in the right direction.

Since its conception, the company has grown in size and under Lee’s leadership they have completed work for a number of prestigious clients. Once of their largest projects was for the University of Westminster, where they completed Ü À v À >««À Ý >Ìi Þ Óää]äää° "Ì iÀ projects have included work at the Rolex Headquarters, Arsenal Football Club and the Olympic Shooting Range.

As the majority of their work is contracted, the company are often ÀiµÕ Ài` Ì Ü À Ü Ì Ã«iV wi` «À `ÕVÌÃ] Ü V V Õ`i * Þy À] Altro, Tarkett, Nora and various carpet manufacturers. They do not usually work with ceramic tiles.

LOOKING AHEAD Leaning on their reputation for delivering a high quality service and workmanship, Oxden Floors hope to maintain their current level of business over the coming years, Thus far they have seen a 10-15 per cent increase in the last two years, and they hope to remain successful in delivering on time and to budget while still maintaining high standards.

7 Ì Ì i vwVi] Ì iÞ i ÃÕÀi Ì >Ì Ì iÞ employ staff with vast knowledge and experience, although they also take on an apprentice almost every year. Their current apprentice achieved a runners up Award as Apprentice of the Year. As Lee put it the company boast a “great team”.

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FRIENDLY, PERSONALISED SERVICE BOLTON-based tool hire company, Smithy Hire, was set up in 2005 by Mike Goodram – who initially ran a taxi company. Currently the business is run solely

by Mike and his partner, and they hire tools to local businessman and the DIY trade.

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PRODUCTS AND SERVICES

SAFETY POLICY

Smithy Hire stock a wide range of products including wallpaper strippers, ladders, tile cutters and a host of garden equipment such as lawnmowers and hedge trimmers. They also hold an excellent range of consumables; drill L ÌÃ] Ã> ` } ` Ã Ã] V i> } yÕ `Ã] goggles, safety masks and gloves.

In accordance with Hire Association of Europe requirements all items hired from Smithy Hire are fully tested and serviced before and after each hire.

Safety instructions are supplied and staff are fully trained in the demonstration of the correct method of using all equipment. Smithy Hire supplies a complete range in specially prepared packs, and staff are happy to advise on the appropriate pack for the equipment clients are hiring.

The company also offers a delivery service if customers require it and often work out of hours in order to meet their customers’ needs. Furthermore, they also stock a range of car accessories and if they do not have something in stock, they endeavour to source it for their customers as soon as possible.

CUSTOMER SATISFACTION “Our ambition is to continue doing what we are currently doing. We have more than 99 per cent positive feedback and our customers are usually very happy,” says Mike. Despite the recession, the company has done relatively well, although they have found they are busier during the summer months although in Ü ÌiÀ Ì iÞ w ` Ì >Ì i>ÌiÀÃ > ` }>Ã >Ài more in demand.

Smithy Hire pride themselves on giving clients a personal and friendly service and getting to know their customers > wÀÃÌ > i L>Ã Ã À>Ì iÀ Ì > ÕÃÌ > number.

“Smithy Hire is a rapidly growing privately owned company. As an independent business in a competitive market we understand that our future growth depends entirely upon our ability to respond quickly and accurately to satisfy customer requirements,” says Mike.

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PROVIDERS OF INNOVATIVE HEAT TRANSFER SOLUTIONS LEADING heat transfer specialists, HRS began business in 1981 after MD Steven Pither identified a gap in the market for heat recovery solutions and energy saving applications.

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Despite humble beginnings HRS Heat Exchangers experienced a tremendous amount of growth year on year and is now part v Ì i ,- À Õ« Ü V V à ÃÌà v Õ Ì « i V «> iÃ] vwVià and manufacturing plants spread in a number of countries across the world including India, Dubai, Spain, UK, Malaysia and the USA. The HRS group now boasts an annual worldwide turnover in the region of €25m. Looking back at the history of HRS; in the early days HRS dealt with many prestigious projects in food processing and as a result the company has a strong background and expertise and global presence within the food processing industry.

The UK arm of the HRS Group is split into three companies; ,- 6Ƃ Ü V `i> Ã Ü Ì «À `ÕVÌà > ` ÃiÀÛ Vià v À Ì i Building Services industry. HRS Heat Exchangers, which deals with all process industries including renewable energy, AD & Biogas, Food, Pharmaceutical and Chemical Engineering.

Heat Exchanger Spares which provides spare parts, on and off site cleaning, maintenance and servicing for all makes of Plate Heat Exchangers

THE PRODUCT RANGE DESIGNED AND MANUFACTURED BY THE HRS GROUP IS VAST" ,- 6Ƃ vviÀ >Ài * >Ìi i>Ì ÝV > }iÀà q ÃÌ> Ì> i Õà 7>ÌiÀ i>ÌiÀà q iÀà q *>V >}i` * > Ì À à q -Ì À>}i 6iÃÃi à > ` - >À 7>ÌiÀ i>ÌiÀð ,- 6Ƃ i } iiÀà >Ûi V « iÌi` > Õ LiÀ v «À iVÌà for prestigious clients including the Bank of England, Lancashire Cricket Club, Kings College Hospital and Heathrow Terminal 2.

HRS Heat Exchangers provide heat transfer solutions within all «À ViÃà } `ÕÃÌÀ iÃÆ Ì iÃi V Õ`i q ÀÀÕ}>Ìi` - i > ` /ÕLi i>Ì iÝV > }iÀà q * >À >ViÕÌ V> > ` Þ} i V - i > ` /ÕLi iÝV > }iÀà q * >Ìi i>Ì ÝV > }iÀà q -VÀ>«i` -ÕÀv>Vi exchangers. HRS also offer complete systems such as three Ì> L>ÌV «>ÃÌiÕÀ ÃiÀà q -VÀ>«i` -ÕÀv>Vi Û>« À>Ì À ÃÞÃÌi à and a wide range of food processing and chemical processing systems.

HRS Heat Exchangers engineers have worked on many large projects for large companies such as Scottish and Southern iÀ}Þ q ÌiV *À ViÃÃ q vv> 7>ÃÌi q 7, }À Õ« q - > Ã q 1 iÛiÀ q *Ài iÀ `Ã “Enquiries to the design engineering team are extremely varied” says the companies Michael Adkins. “The HRS systems range from cooling to pasteurising so there is not really a standard range and as such a lot of our designs are bespoke”.

HRS has experienced huge growth in the environmental sector, the company works on designs such as pasteurisers for food waste and sewage. Most recently HRS have received a large amount of interest in their evaporator which is based on the HRS Unicus Scraped Surface heat exchanger (pictured) the HRS Evaporator provides an effective way of reducing the impact of environmental waste, the HRS evaporator separates water from the waste product thus reducing its volume and allowing the condensed evaporated water to be reused.

EXPANSION OF THE INTERNATIONAL GROUP 7 Ì Ì i >ÃÌ £Ó Ì Ã ,- >Ûi «i i` > vwVi Malaysia, where the HRS team are busy working on designs & systems within the local Palm Oil industry.

Future plans include strengthening their position in Germany and Eastern Europe, additional ly, the company are hoping to market their evaporator and pasteuriser worldwide and >Ûi ÕÃÌ V « iÌi` Ì i ÃÌ> >Ì v Ì i À wÀÃÌ 1-Ƃ L>Ãi` evaporator system.

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LEE BROTHERS CONSTRUCTION SUPPLIES We are a family owned construction supplies company based in Wolverhampton, West Midlands. Lee Brothers first opened its doors for trading in 1896. Our mission statement is to serve the construction market and allied industries. Our growth to date has given us the opportunity of providing a service to large national companies and we have successfully achieved sole and preferred supplier status to some of the largest construction companies in the UK. 25

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WHY USE LEE BROTHERS U "ÕÀ VÕÀÀi Ì À> }i v ÛiÀ ÎÓ]äää stock items, plus specials is a true one-stop shop.

U 9 Õ V> À`iÀ LÞ Ìi i« i] email or fax.

U /À>`i V Õ ÌiÀ «i `>Þ q À `>Þ vÀ Ç°Îä> q x°Îä« ° U i ÛiÀÞ Ã vÀii v V >À}i° U Õ V>Ì> }Õi Ü Ì > ÕÀ «À `ÕVÌð Bespoke catalogues can be produced for larger customers.

U - ÕÀVi ëiV > à U

Õ À`iÀ

PRODUCTS Lee Brothers offer a vast range of products including V ÌÀ>VÌ ÀÃ iµÕ « i Ì] > ` Ì Ã] > Ì À > ] ** ] ÌÀ>vwV > >}i i Ì] i iVÌÀ V> ] i> Ì > ` Ã>viÌÞ] wÀÃÌ > ` > ` signage.

We can offer the latest products from leading manufacturers ÃÕV >Ã 6/ ÌÜi>À] -Ü ÃÃ " i ÞiÜi>À] i ÌÕÀ ] iL] S&J Signs, 21st Century Signs and Reliance Medical.

We have strong partnerships with manufacturers and Lee À Ì iÀÃ ÜiÀi Ì i wÀÃÌ V «> Þ Ì LÀ } iÀi Ì 6 Ã L ÌÞ EN471 Flame Retardant clothing to the market.

7i >Ûi ÀiVi Ì Þ Lii Ü À } Ü Ì 6/ ÌÜi>À > leading supplier of top quality safety footwear.

Lee Brothers are now stocking Deb GrittyFOAM™, the Ü À `Ã wÀÃÌ > ` Þ i>ÛÞ `ÕÌÞ > ` V i> ÃiÀ Ü Ì ÃVÀÕLLiÀÃ suspended in foam. GrittyFOAM™ is more than just effective by using less product, less water and less energy, it means savings for our customers in the long run.

QUALITY Lee Brothers are continually looking to develop and improve our Quality Management System in order to increase customer satisfaction.

We are proud to be accredited to ISO9001:2008.

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ENVIRONMENTAL

CUSTOMER SERVICE

Our customers are increasingly demanding more sustainable practices and as an industry we must ensure we are able to react to these demands.

Lee Brothers pride ourselves in customer service. Customers have a dedicated internal sales representatives responsible for customer care and order processing. Our team handle orders ivwV i Ì Þ > ` ivviVÌ Ûi Þ° "ÕÀ xÓ i LiÀÃ v ÃÌ>vv >Ûi > wealth of experience and excellent working knowledge.

We have recently invested in a compacter to cut down on 90% v ÕÀ }i iÀ> Ü>ÃÌi] Ài`ÕV } ÕÀ V Ì i Ì Ì > `w ° We recycle all of our cardboard, plastics and paper.

We have recently enrolled on the Supply Chain Sustainability School, which is virtual learning environment that aims to help construction suppliers and sub-contractors develop their sustainability knowledge and competence, leading Lee Brothers to a more sustainable future and reducing our Carbon Footprint.

We actively source greener products to help reduce our Co2 emissions and help the environment. We are able to offer recycled plastic products, fair trade and ethical products, helmet and cone recycling and EcoCubes, to help reduce water useage. We can also offer FSC Timber products.

ii À Ì iÀ½Ã VÕÃÌ iÀà Li iwÌ vÀ > >Ì > Ã> ià Ìi> Ü Ì wi ` Ã> ià Ài«ÀiÃi Ì>Ì Ûià >Ì Ì i À ` ë Ã> ° / iÞ V> «À Û `i technical information, advice on legislation, tool box talks, training, information sheets and posters to help promote safe working practices.

CORPORATE IMAGE 7i Li iÛi V À« À>Ìi `i Ì ÌÞ Ã « ÀÌ> Ì >Ã Ì Ã > ÀiyiVÌ of your company. We have a corporate in house logo service offering things such as heat seal graphic printing, clothing embroidery and helmet logo printing.

OTHER WEBSITE Lee Brothers new website has just been launched. www. leebrothers.co.uk It features new products, news and electronic catalogues.

We can offer not only a competitive pricing structure but electronic invoicing, consolidated invoicing and site breakdowns.

Management reports and Key Performance Indicators can also be produced to requirements.

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IF YOU WOULD LIKE TO PLACE A FEATURE OR AN ADVERT IN THIS MAGAZINE PLEASE CALL STEVE RUSHWORTH AT S&S PUBLISHING ON 01924 910 483 OR SEND AN EMAIL TO STEVE@SNSPUBLISHING.CO.UK nc_magazine http://www.facebook.com/NCMagazine

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INSURANCE

JCB INSURANCE – “TRUE SPECIALISTS WITH A STRONG BRAND REPUTATION 32

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WE spoke to Michael Gregory from JCB Insurance on the company, their successes and their future plans‌

CAN YOU GIVE ME SOME HISTORY AND BACKGROUND INTO JCB INSURANCE? JCB Insurance was established in 1984 to provide specialist Insurance Broking services to JCB Excavators customers as part of a ‘one-stop-shop’ concept; customers bought a JCB machine Ă•ĂƒÂˆÂ˜} w˜>˜Vi ÂŤĂ€ÂœĂ›Âˆ`i` LĂž ˆ˜>˜Vi and insured it using JCB Insurance. It was a ground breaking concept that enjoyed immediate success with typical customers in the 1980’s which tended to be smaller operations.

By getting very close to their customers, JCB Insurance quickly learned their immediate needs which were competitively rated, comprehensive cover for their Plant, including travelling on public roads and Public and Employers’ liability cover tailored to suit their industry.

As a result of this knowledge, exclusive insurance facilities were arranged to support this unique and specialist service which formed the building blocks of the business. These facilities have been so successful that they remain in place today.

Â˜ĂƒĂ•Ă€>˜Vi iĂ?ÂŤiĂ€Âˆi˜Vi` ĂƒÂˆ}˜ˆwV>Â˜ĂŒ growth and quickly established itself as a Specialist Construction Insurance Broker outside of the initial facilities.

Their growing reputation attracted more and larger clients with broader and more sophisticated insurance needs which were well served by JCB’s specialist knowledge of the construction industry and the leverage it has with insurance companies.

Today JCB Insurance looks after the insurance and risk management needs of over 5000 construction clients from owner operators to large national businesses.

As a subsidiary of the JCB Excavator Group, we share the passion for innovation and are continually exploring new and different ways to protect and support our customers whilst offering the best value for money.

HOW MANY PEOPLE ARE EMPLOYED BY THE COMPANY AS A WHOLE? The JCB Insurance Team is currently around 35 people Operating from our Staffordshire Head "vwVi Ăœi Â…>Ă›i > ĂŒi>“ Âœv >Ă€ÂœĂ•Â˜` Îä people supporting our clients.

Our customer service team is responsible for small to medium sized customers who need the right product, at the right price, ÂŤ>VÂŽ>}i` ˆ˜ > v>ĂƒĂŒ >˜` ivwVˆiÂ˜ĂŒ ĂƒiĂ€Ă›ÂˆVi° The team is extremely customer focussed and as a result of this and the products we offer, we enjoy industry leading levels of customer loyalty.

The Key Account Teams provide a full service to medium to large businesses.

Clients have a dedicated contact for everything from renewals and administration through to claims. JCB Insurance don’t have a separate claims department because it is their belief that the time you have a claim is not the time to start dealing with someone you don’t know and who doesn’t have a full understanding of your business and its insurance arrangements. "Ă•Ă€ iĂž Ć‚VVÂœĂ•Â˜ĂŒ Â…>˜`Â?iĂ€Ăƒ ˆ˜ ĂŒÂ…i ÂœvwVi are the same people who will meet with clients to review and help manage their insurance arrangements and provide risk management advice and support.

We do this because it builds stronger relationships with our clients and also

enables us to gain a deeper understanding of our client’s business. ĂŒ ÂˆĂƒ >Â?ĂƒÂœ Li˜iwVˆ>Â? ĂŒÂœ Ăƒii “ÕVÂ… Âœv ĂœÂ…>ĂŒ ˜ii`Ăƒ ĂŒÂœ Li ÂˆÂ˜ĂƒĂ•Ă€i` wĂ€ĂƒĂŒ Â…>˜`° /Â…ÂˆĂƒ ÂˆĂƒ far better in our experience than doing iĂ›iĂ€ĂžĂŒÂ…ÂˆÂ˜} LĂž ÂŤÂ…ÂœÂ˜i >˜` i“>ˆÂ? q ÂˆĂŒ has an important place but there is no substitute for meeting face to face and Ăƒiiˆ˜} ĂŒÂ…ÂˆÂ˜}Ăƒ wĂ€ĂƒĂŒ Â…>˜`° Our Key Account Handlers are structured in small teams so that each has a good Ă•Â˜`iĂ€ĂƒĂŒ>˜`ˆ˜} Âœv i>VÂ… ÂœĂŒÂ…iĂ€Â˝Ăƒ VÂ?ˆiÂ˜ĂŒĂƒ q this ensures that there are no drops in service for our clients if someone is away vĂ€ÂœÂ“ ĂŒÂ…i ÂœvwVi° We have a dedicated Sales Team internally providing support and advice for new customers and again, this personal approach pays dividends for both JCB Insurance and our clients because we consistently convert almost 50% of all enquiries into new clients. This tells it’s own story in terms of service, product and price.

JCB Insurance also has a Team of 5 Account Managers based all around the country so we can always honour our commitment to provide a high Â?iĂ›iÂ? Âœv ÂŤiĂ€ĂƒÂœÂ˜>Â? ĂƒiĂ€Ă›ÂˆVi q >Â˜ĂžĂœÂ…iĂ€i in the country. Recognising the need vÂœĂ€ yiĂ?ˆLˆÂ?ÂˆĂŒĂž ˆ˜ ĂŒÂœ`>ĂžÂ˝Ăƒ LĂ•ĂƒĂž ĂœÂœĂ€Â?`] ÂœĂ•Ă€ Account Managers are happy to meet >ĂŒ > ĂŒÂˆÂ“i >˜` ÂŤÂ?>Vi ĂŒÂœ ĂƒĂ•ÂˆĂŒ ĂŒÂ…i VÂ?ˆiÂ˜ĂŒ q ˆv ĂŒÂ…>ĂŒÂ˝Ăƒ >ĂŒ Ç°Îä>“ œ˜ > LĂ•ÂˆÂ?`ˆ˜} ĂƒÂˆĂŒi q ĂŒÂ…>ĂŒÂ˝Ăƒ w˜i q ÂœĂ•Ă€ >ˆ“ ÂˆĂƒ ĂŒÂœ iÂ˜ĂƒĂ•Ă€i ÂœĂ•Ă€ VÂ?ˆiÂ˜ĂŒĂƒ >Ă€i£ää¯ Ăƒ>ĂŒÂˆĂƒwi` ĂœÂˆĂŒÂ… iĂ›iĂ€ĂžĂŒÂ…ÂˆÂ˜}

Insurance does for them.

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Our expertise in this sector enables us to more deeply understand our clients businesses, the processes and activities they undertake and the risks these present. Having a greater understanding helps us support our clients more, not only by arranging insurance that is closely tailored to their needs, but also to work in partnership with them towards a risk management programme of which insurance forms a part.

WHAT IS YOUR ANNUAL TURNOVER? We have an annual premium income of around £15m

WHAT PRODUCTS DO THE COMPANY OFFER, AND HOW IS THIS PARTICULARLY RELEVANT TO THE CONSTRUCTION INDUSTRY? JCB Insurance are an Insurance Broker focussed on the Construction Sector.

In addition to this, we also have a specialism in Waste & Recycling.

Issues such as Corporate Manslaughter or Environmental impairment are very relevant to most of our clients and we will recommend the right types of cover to ensure that not only are businesses themselves protected but also those working within in.

From an Insurance perspective, construction is seen as something of a high risk and not all insurers are willing to provide cover. A key part of our role is to work with our clients to develop a risk management strategy that can be demonstrated to reduce the risk of accidents and losses and therefore reduce insurance premiums in the long term.

JCB also partner with a number of iÝ«iÀÌÃ Ì i À wi ` Ì > à ÀiV i ` and ‘trusted partner’ to our clients if they need. From Health and Safety policies to Ûi V i

/6] Üi V> i «° In the past, the insurance market has Lii «>ÀÌ VÕ >À Þ Û >Ì i Ü Ì Ã } wV> Ì VÀi>Ãià «Ài Õ q Ì Ã >Þ Üi happen again and JCB continues to work with clients to protect them from this volatility by ensuring losses and accidents are kept to a minimum thereby helping them accurately budget long term.

Advising clients regarding insurance is another key part of our role as the environment and legislation changes.

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JCB Insurance’ new Management Liability Policy provides cover for Directors and those working in the business against costs and expenses if a case is brought against them personally for any alleged wrongful acts or omissions. When you consider that you are ten times more likely to have a à V> i` ¼ ÀiVÌ À½Ã > ` "vwViÀ½Ã >L ÌÞ½ claim made against you than you are to ÃÕvviÀ > wÀi] Ì Ã LÀ }Ã Ì i À Ã Ì Ã >À« focus. In addition the policy provides cover against employment tribunals. As the number of tribunals continue to rise, there is a helpline to guide you through Ì i , iwi ` LÕÌ Ü iÌ iÀ Þ Õ ÕÃi the helpline or not, any claim will still be met. This is quite unique in the insurance market.

JCB can also boast that the Plant and Public and Employers’ liability schemes which were set up at the origin of the company are still going strong testament to the product innovation.

Revitalised and re-launched this year, our Plantmaster policy for single machines À Ã > yiiÌÃ] Ü Ì «Ì > À >` À Ã Ã cover is, in JCB’s opinion, the best in the country in terms of cost and breadth of cover.

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HOW DOES JCB AS A COMPANY MANIFEST YOUR COMMITMENT TO QUALITY SERVICE AND CUSTOMER SATISFACTION?

CAN YOU TELL ME A LITTLE ABOUT YOURSELF QUALIFICATIONS, EXPERIENCE ETC ?

ÂˆĂƒ wĂ€ĂƒĂŒ >˜` vÂœĂ€iÂ“ÂœĂƒĂŒ > VĂ•ĂƒĂŒÂœÂ“iĂ€ service business. Our clients are genuinely at the centre of everything we do. We believe this is demonstrated by our commitment to visit any client who wants to see us, anywhere in the UK, at a time to suit them. Many of our competitors refuse to visit clients unless they pay over a certain premium threshold.

I started my career in banking with NatWest (please don’t hold it against me) in the late 1980’s but as the 1990’s recession bit, the career path within banking became less clear so I took the opportunity to go to University.

In addition, every customer, no matter how small, receives a courtesy call from one of the team on the run up to renewal to ensure that any changes in ĂŒÂ…i LĂ•ĂƒÂˆÂ˜iĂƒĂƒ >Ă€i VÂœĂ€Ă€iVĂŒÂ?Ăž Ă€iyiVĂŒi` ˆ˜ ĂŒÂ…i insurance renewal and that the business is correctly protected.

As part of our on-going commitment to customer service we undertake regular spot check of outgoing mail to ensure a consistently high quality in our correspondence and all reports are independently checked for errors before they are presented to a client.

Our external Account Managers are periodically observed during meetings to ensure the quality of the advice and service is consistently high and for the same reasons, we randomly monitor telephone calls to clients.

JCB hold quality in such high esteem that every quarter a Customer Satisfaction Survey is sent to a cross section of clients who have had any sort of interaction with us in that month. JCB Insurance consistently score very highly on this and investigate the, albeit rare, negative comments to ensure they learn from the experience. The true measure of customer satisfaction is that over the past 3 years, 99.6% of clients surveyed stated that they would be happy to recommend JCB Insurance.

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Graduating with an Honours Degree in Business Management and Psychology I joined a very professional Insurance Broker in Leicester where I was fortunate enough to receive an excellent grounding to insurance thanks to a fasttrack graduate training programme and a very good mentor.

I joined JCB Insurance in 1998 and having followed an Account Management and Sales route through the business I was fortunate enough to be appointed as Director and General Manager in 2008 having previous led the Sales Team.

CAN YOU TELL ME A BIT ABOUT YOUR ROLE AND WHAT IT ENTAILS? My role is similar to many business leaders in that I take overall responsibility for both the strategic and operational direction of JCB Insurance. Reporting to the JCB Group, I am required to prepare regular reports for both my own board and JCB’s Executive and ensure that we remain on plan.

With much of my career having followed a sales and relationship management route, this is part of the role that I particularly enjoy as I retain a portfolio of clients and will involve myself in new business development throughout the year.

I am fortunate that I have a strong operational team and whilst I need to keep continuous focus and energy on many vital aspects of the business, I know they share my passion and energy and that I can rely on them to uphold the core value of the business.

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WHAT ARE YOUR PRESENT AND FUTURE PLANS? In addition to doing what we have always been good at, we invested heavily last year in a new website www.jcbinsurance. co.uk with full quote and buy capability v À > ÃÕ Ìi v ÃiÛi ÃÕÀ> Vi «À `ÕVÌÃ q all aimed at the Plant and Construction sector. This has ramped up our level of new business enquiries by over 25% such that have had to increase our resources in the new business team. This has been a very successful project for us that we intend to build on in 2013 as we are currently converting 51% of all enquiries received on-line into new customers. In addition to that, we have implemented other aspects to our digital strategy harnessing social media to raise brand awareness of JCB’s Insurance broking business.

As part of the JCB Group we have many «« ÀÌÕ Ì iÃ Ì w ` iÜ VÕÃÌ iÀÃ Ü already have relationships with other areas within the group. In this respect we have a distinct advantage over many other Insurance Brokers.

We will continue to innovate new products such as our HireMax product which allows Plant Hirers to hire plant out ‘with insurance’ similar to a collision damage waiver on a hire car. We are delighted to have become a ‘Member Services Provider’ to IPAF (International Powered Access Federation) for this product in recent months.

WHAT ARE YOUR PRESENT AND FUTURE PLANS? We consistently work to an aggressive rolling 5 year growth plan in order Ì vÕ w ÕÀ > L Ì Ã° Þ Ü À } to strict plans and budgets, it helps keep everyone within the business fully focused on our goals that will

be achieved by building on our core strengths of customer service, specialist insurance broking expertise and product innovation.

WHERE DO YOU SEE THE COMPANY IN FIVE YEARS? We consistently work to an aggressive rolling 5 year growth plan in order Ì vÕ w ÕÀ > L Ì Ã° Þ Ü À } to strict plans and budgets, it helps keep everyone within the business fully focused on our goals that will be achieved by building on our core strengths of customer service, specialist insurance broking expertise and product innovation.

IF YOU HAD TO NAME ONE KEY AMBITION OF THE COMPANY, WHAT WOULD IT BE? My one key ambition for the business would be to become the Number 1 Choice for Construction and Plant insurance in the UK. We already have a strong reputation in our sector and several of our products, particularly our short term hired in plant product have already achieved this position. I would like to achieve this for other areas of our business.

A less formal, but every bit as satisfying achievement was when we helped Police crack a multi million pound plant theft ring.

One of the gang had tried to buy hiredin plant insurance from us so he could fraudulently hire equipment. Because of his experience in this industry, the potential customer’s questions and answers just didn’t feel right to JCB’s New Business Team Leader. Further probing proved his suspicions right but he kept a cool head and managed to get enough information for PANIU (Plant and Argicultural National Intelligence Unit) division of the Metropolitan Police to w `] >ÀÀiÃÌ > ` V >À}i ÃiÛiÀ> i LiÀÃ of the gang, recovering hundreds of thousands of pounds worth of stolen plant in the process. That was a great achievement based on construction industry knowledge.

WHAT SETS YOU APART FROM OTHER COMPANIES IN YOUR FIELD? Many Insurance Brokers claims to be specialist but we are true specialists with a strong brand reputation to uphold.

Our passion for customer service, our true national reach facilitated by our regionally based Account Managers and our expertise are key differentiators.

WHAT ARE SAME MAJOR MILESTONES AND ACHIEVEMENTS OF THE COMPANY? A major achievement was when we won the Insurance Times award for the ‘UK’s ÃÌ vwV i Ì À iÀ½° > V «iÌ Ì Ûi market place, we were very proud of this industry accolade.

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WHAT HAS THE RECESSION MEANT FOR JCB? HAVE WHAT DO YOU DO FOR THE ENVIRONMENT? 7i ÀÕ >à V Ãi Ì > «>«iÀ iÃà vwVi >à Üi « Ãà L Þ V> ° Ƃ v THERE BEEN ANY NOTICEABLE CHANGES IN THE our documentation is held in a scanned document repository BEHAVIOUR OF YOUR CLIENTS? Ü V ÌiÀv>Vià vÕ Þ Ü Ì ÕÀ L>V vwVi ÃÞÃÌi ° >`` Ì Ì Our clients found it tough in the recession with Construction being arguably the hardest hit industry in the UK and we went Ì >Ì ÕÀ iÞ Ü Ì Ì i ° 7 ÃÌ Ì iÞ ÜiÀi w ` } Ì ` vwVÕ Ì and having to downsize and cut costs, insurance was obviously an overhead that needed to be considered. We worked hard with our clients to ensure that they received the optimum L> > Vi v V ÃÌ > ` ÃÕÀ> Vi «À ÌiVÌ Ì À Õ} Ì Ãi ` vwVÕ Ì times.

this we are moving away from printed media in favour of email and our website provides a secure document storage area for clients such that they may never need to print them out. All of this not only saves paper but also reduces our carbon footprint.

Many clients pared down their insurance spend to the bare minimum and we supported our clients in that by arranging ‘budget’ covers for them.

JCB Insurance did however remain true to their core values and went to great lengths to maintain high levels of customer service. Often it is in tough times that clients need you the most and we were sure to be there for them when they needed it. If that was in terms of advice around which risks they could afford not to insure and take on themselves, or in support managing a claim, our priority was to ensure our customer V> i wÀÃÌ° Having lived through that experience, clients want excellent value for money and we believe we offer that. Some clients are still cautious about taking what may be considered ‘luxury’ insurances in order to keep costs down but we have open, frank and honest discussions and give advice accordingly to make sure our clients are comfortable with their exposure and that their business is not put at unnecessary risk.

WHAT DO YOU ATTRIBUTE TO YOUR ABILITY TO GET THROUGH THE RECESSION AND REMAIN STRONG? Our strengths lie in the Brand, our ability to get the right deal for our client and our passion for customer service. This combines to give us good customer loyalty and strong new business performance which helped us weather the storm very well.

WHAT TRAINING AND BENEFITS DO YOUR STAFF RECEIVE? As our Team is the fundamental element central to our business we undertake a genuine commitment to them in terms of training and continuous professional development. In addition to various formal training sessions, tailored to the needs of the individual on Insurance subjects, we also run regular monthly training workshops on a wide variety of subjects from ‘soft skills’ to plant and site security. This not only develops the individuals personally but in so doing, this continues to increase the experience and quality of the staff within the business.

We are also very fortunate as part of the JCB Excavator Group to have a wide range of facilities available to our team ranging from a social club, sports facilities including 5 a side courts, cricket and football pitches and a gym with classes each evening to an on site Doctor, Dentist and Physiotherapist .

Overall we have a great team and it is them that make the difference

INSURANCE

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WEST MIDLANDS BASED NICHOLL RAMSAY LTD INSTALLS HIPPODROME FLOORING 42

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DUNCAN Ross from CAN YOU TELL ME A BIT MORE Nicholl Ramsay ltd ABOUT YOUR ROLE AND WHAT IT shares a bit about his ENTAILS? business and future plans I am the managing director and have with us… been for six years. I have the sole

WHAT SETS YOU APART AS A BUSINESS?

CAN YOU GIVE ME SOME HISTORY AND BACKGROUND INTO THE COMPANY?

WHAT MEASURES HAVE YOU TAKEN TO GET THROUGH THE RECESSION?

responsibility of acquiring, and costing, ordering, and seeing the work to a satisfactory conclusion.

We have been established for 26 years as a carpet installation company at the high end of the market, mainly in the leisure and retail market. We are a nationwide company based in the West Midlands carrying out contracts throughout the UK and abroad.

We have cut our overheads and are careful about what contracts we are taking on.

HOW DO YOU ROLL OUT YOUR HEALTH AND SAFETY POLICY?

WHAT PRODUCTS AND SERVICES TO YOU OFFER? ƂÃ > V iÀV > y À } V «> Þ] Üi ÃÌ> > À> }i v y À } V Õ` } carpets, timer, vinyl and ceramics. We have done work with a variety of clients including school, hospitals and hotels. ÃÌ ÀiVi Ì Þ Üi ÃÌ> i` Ì i y À } >Ì the Hippodrome Theatre in Birmingham.

The quality of our work and customer service sets us apart. Our customers are at the core of our business, and we aim to give them 100 per cent satisfaction.

We have in house health and safety team that deal with all related issues.

WHAT ARE YOUR PLANS FOR THE BUSINESS? We are presently aiming at the retail sector and the leisure sector, which is our strong point due to the uncertainty of the economy.

IF YOU HAD TO NAME ONE KEY AMBITION OF THE BUSINESS, WHAT WOULD IT BE? My key ambition would be to carry out works to a very high standard due to having plenty of time on site and not be governed by very tight programmes that we face today.

HOW MANY PEOPLE DOES THE COMPANY CURRENTLY EMPLOY? 7i i « Þ Ã Ý «i « i Ü Ì Ì i vwVià and up to 30/40 subcontractors.

IF YOU DON’T MIND SHARING, WHAT IS YOUR ANNUAL TURNOVER?

WHAT HAVE BEEN SOME OF YOUR MAJOR MILESTONES AND ACHIEVEMENTS OVER THE LAST FEW YEARS? Some of the major milestones of Nicholl Ramsay ltd have been the overseas contracts we have carried out on behalf of Brintons carpets which required a great deal of logistics, carrying out major contracts for House of Frasers throughout the UK.

We currently turn over £1-1.5 million a year

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IDEAL FLOORS PROVIDES THE IDEAL SOLUTION PRESTON-based company Ideal Floors was established in 1958 by the late Cliff Rhodes. It is now owned and run by Alan Duffin who started off at the company as an apprentice at the age of 16.

Alan originally ran the business when Cliff became ill, and continued to do so for Mrs Rhodes after Cliff’s passing. In 1997, Alan and his wife Julie bought the business from Mrs Rhodes and they have run it ever since.

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SERVICES

EXPANSION

As a customer focused family run business based in Preston, Lancashire, with many years of experience in `i ÛiÀ } µÕ> ÌÞ y À } ` iÃÌ V housing as well as the commercial sector, Ideal Floors has a good working relationship with Preston City Council and Lancashire County Council, working at schools and Public Buildings. Among their projects, they have done work for the University of Lancashire during the summer holidays.

With a reputation for reliability, Ideal Floors has used the economic recession to branch out, and are currently in the process of moving further into the domestic market.

Although the majority of their work consists of contracting, Ideal Floors also carry out a small amount of domestic work. The company will consider any job, large or small, and are committed to offering a prompt and friendly service which has given them the enviable reputation they boast today.

“Like most other companies, things have been a little tighter for us during the recession so we have had to think outside the box to ensure we keep the business going,” says Julie, whose role as Co-Director and Company Secretary V Õ`ià Ì> } V>Ài v > }i iÀ> vwVi work including invoicing and accounts.

Although they are not working on any ëiV wV Ì ivÀ> i] Ì i V «> Þ >Ài planning to expand as and when the opportunity presents itself.

Ideal Floors offer a wide range of «À `ÕVÌÃ vÀ ` iÃÌ V y À } Ì À Õ} to commercial, and they specialise not Þ `iV À>Ì Ûi y À }Ã] ÜiÌ À Ã but also in disabled adaptations. The company is a quality driven company and are members of the Contract Flooring Association, Construction Line and Contractors’ Health and Safety (CHAS).

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WWII COMPANY PART OF BRITAIN»S HERITAGE CATALYZED by WWII, The Bulmer Brick & Tile Company began trading in 1936 with the war leading them to working predominantly in the area of piping and drainage despite their brick specialism.

After the war, the company saw an opportunity to be part of Britain’s restoration efforts, and so began their ÕÀ iÞ Ì i wi `Ã v ÀiÃÌ À>Ì > ` conservation. By providing a variety of specialised hand-made brick, Bulmer Brick & Tile have been able to continue ensuring that the architectural heritage

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of the country is not lost.

As a small family business, the company currently has approximately 15 workers in the yard, with a total of four family members including Managing Director Peter Minter.

“As a small business trading in these times particularly, we are at a disadvantage. Between the paperwork > ` Ì>Ý>Ì ] w ` ÞÃi v > vwVi more often than I should be, but our unique service and excellent reputation has seen us through the worst of the recession,” says Peter.

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HAND-MADE BESPOKE PRODUCTS The Bulmer Brick & Tile Company are able to provide approximately 150 different sizes of plain facing brick in order to match the size of bricks used in the architectural period of the building they are working on. All bricks are bespoke in order in order to meet the requirements of the building being restored. The company offer a unique, personalised service to clients, and as a result have completed work for a number of prestigious clients.

“We understand that each project has its individuality, and we are therefore able to offer a very wide range. When we embark on a project we address the building, it is not just about selling a product for us,” explains Peter. The process includes looking at existing brick, creating special moulds to ensure the bricks are the correct size, handcutting bricks and washing clay using traditional techniques in a unique manner.

Among their major projects, the company has provided the brick for the arches in the newly-renovated St. Pancras Station. They have also done work at Windsor Castle, Hampton Court and various churches around the country.

Additionally, they do carry out smaller domestic and individual jobs and provide a brick consultancy service.

CURRENT AND FUTURE BUSINESS The Bulmer Brick & Tile Company receive an average of 300 jobs a year.

These are based mainly in the South of the Country, but they have worked vÕÀÌ iÀ >wi `] ÃÌ Þ Ü Ì Ì i 7iÃÌ Country. With the strong foundations laid during WWII, the company has played a vital role in preserving British history and architecture for more than 70 years.

Looking forward, the business is always looking for ways to expand, but as Peter readily admits, the economic climate has put a limit as to how much growth can currently occur as the process involves a large amount of capital. However, this is not to suggest that the company has not Li>Ì Ì i ``Ã v Ì i ` vwVÕ Ì iV Þ° On the contrary, despite an initial drop at the very beginning of the recession, they have been immensely busy and constantly in work.

“One of the many problems is that nothing is being done to make it easier for smaller businesses especially. The government seem to not be tackling the issue, I believe that businesses need to have a lot more freedom,” advises Peter.

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COMMITTED FOUNDER KEY TO SUCCESSFUL BUSINESS FOUNDED and run by 80-year old George Clements in 1957, Clements Plant is a family-run business that for the past 55 years has established themselves in the used agricultural and construction market.

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BUSINESS Based in North Lincolnshire, the business specialises in exporting used plant such as JCB backhoe loaders, teleporters, excavators, mini diggers, dumpers and rollers among others. They also have an agricultural division, supplying used tractors, trailers and other machinery.

They pride themselves on supplying a prompt, reliable and helpful service, stocking a wide selection of machines >Ì > Ì iÃ] Ã Ì iÞ >Ài V w`i Ì Ì >Ì they can supply clients with whichever machine they require.

Their primary business is export of plant machinery. They send containers of diggers and excavators all over the world with clients in Russia, Sri Lanka, the Middle East, Africa and South America.

More recently development in the Caribbean has opened new channels for the business.

Clements Plant aim to maintain their current level of service to all their customers, to promote strong links within the plant trade and their foreign partners for continuing success. Among their ambitions, top of the list is to build continuing trust with their export partners for long ongoing and repeated successful trade.

“Each year is a milestone as we grow every year both economically and with the development of the CP brand which is becoming recognisable and trustworthy,” says Paul.

Staff development is a key area in the business and the company currently have one technician who is serving his apprenticeship and another hoping to attend bodyshop and paint courses in the near future. As a growing organisation they are also looking at company pension schemes and performance related bonus schemes for their employees.

The company prides themselves on their attention to detail, and selecting quality used equipment for their overseas buyers who trust their judgement and return time and time again. They also have vast experience in JCB 3CX Backhoes and often have up to 30 or more machines available at any one time of different age and spec to suit most budgets.

Having developed their overseas customer base has been pivotal to their success during the recession.

“Of course whilst there is a worldwide recession, there are many developing nations who turn to the UK for our engineering excellence and when it comes to well maintained plant equipment the UK market is often regarded as the best to select from,” explains Paul.

With the watchful eye of George, the V «> Þ >Ã Ì À Ûi` `ÕÀ } > ` vwVÕ Ì economy, as Paul explains: “We are a family business, founded by George Clements who still comes to work 6 days a week without fail, he quietly observes and directs from his vantage point next Ì Ì i vwVi Ü ` Ü] LÕÌ i½Ã i>À i` that privilege at 80 years of age, he puts more hours in than the rest of us and has a wealth of experience to draw from his years in tractor and plant sales and export”.

Currently the company has a total of eight employees including the directors.

They supply approximately 500 machines a year from their small but dedicated team, although this number seems to Li Ì i VÀi>Ãi `ië Ìi Ì i ` vwVÕ Ì economic situation.

“Although small, we pack a big punch in used plant sales, with a young and energetic focused team we are able to turn around workloads with impressive speed and agility whilst maintaining focus on quality as well as quantity,” says the company’s Paul Hindle.

“We seek out quality used machines for both our retail and export customers, we understand what the end user requires and match equipment up to the buyers requirements and budget. We always aim to carry a wide variety of quality used Plant”.

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DONAGHMORE CONSTRUCTION LTD Donaghmore Construction Ltd is a family owned Building and Civil Engineering company based in Dungannon, County Tyrone.

Since beginning operations in 1974 and becoming a Limited company in 1988 they have completed a large number of projects ranging from Multi Element Improvements of Social housing, New build social housing, school extensions, Retail developments, Commercial units, Business units and Health Service sectors.

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OUR SERVICES At Donaghmore Construction Ltd they offer a wide range of services including: U Õ Ì i i Ì «À Ûi i ÌÃ v Social housing U

iÜ LÕ ` Ã V > ÕÃ } (Quality, Time and Speed)

U -V à U ,iÌ> `iÛi « i Ìà U iÀV > ­ ÃÃi Vi +Õ> ÌÞ] Speed & Budget due to demanding retail sector clients) U "vwVià U Õà iÃÃ Õ Ìà > ` i> Ì Service sectors

New Build Social Housing Projects Derryoghill, The Moy - Design & Build to a Turn Key Finish of a Private Dwelling on a 1.2 acre Site. Completion Date - June 2006.

Retail Projects Linen Green, Moygashel - Construction of 10Nr Retail Units & 12,000sq ft of "vwVi -«>Vi v À Ã i v ° Ài > `Ã Leading Designers/Retailers. Completion Date - June 2008.

School Projects St MacNissi’s College, Carnlough Construction of New Technology Suite.

Completion Date - February 2010.

Commercial Projects

U Ì ÕÌ ÌÀ>VÌ ÀÃ

IDB Unit, Greenbank - Construction & } -«iV wV>Ì ÌiÀ > Ì ÕÌ v > "vwVi E ÌiÀ«À Ãi Õ ` }°

CURRENT PROJECTS

Historical Projects

Carrowshee Park, Lisnaskea Construction of 19nr New Build sustainable Social Houses including major Groundworks & Piling.

Stewarts Mill, Coalisland - Regeneration of a Historical Building for use as a Heritage Centre.

Willowbrook Foods - Construction of a iÜ * ÀÌ> À> i 7>Ài ÕÃi w à i` Kingspan Cladding, Blockwork walls, and all associated groundworks.

Dublin Road Estate, Antrim - Multi Element Improvements to 3Nr Dwellings & 7nr External Cyclical Maintenance.

PREVIOUS PROJECTS Social Housing Refurbishment Projects Glenburn Estate, Antrim - Multi Element Improvements inc Disabled Access to 26Nr Dwellings. Completion Date - July 2009.

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BUILDING A SUSTAINABLE FUTURE, ONE FLOOR AT A TIME THE Hardwood Flooring Co is a well-established firm of wood flooring distributors and installers with over 20 years’ experience within the domestic and commercial fields.

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The company are also specialists in the Ài Û>Ì }] Ã> ` } > ` Ài w à } v Ü ` y Àð *ÀiÛ ÕÃ Þ L>Ãi` 7iÃÌ Hampstead they are now part of The À } Ì`°] > V ÌÀ>VÌ y À } company based in South London and hence are able to offer more services to their customers within Central and Greater London and the Home Counties. They also have a large and extensive selection of wood samples available for customers to view at their showroom. They are a member of the Contract Flooring Association, CHAS, Construction line and are an ISO9001 approved company.

With a wealth of knowledge and experience pertaining to all aspects of Ü ` y À }] Ì iÞ V> ÃÕ«« Þ] wÌ > ` maintain all types of hardwood and i } iiÀi` y À } «À `ÕVÌð / iÞ are main stockists and distributors for Kahrs, Junckers, Grun Dorf/Ter Huerne, Boen and many more leading brands.

They also stock Bona, OSMO, Mapei & iÀ ià y À w à } > ` > Ìi > Vi products.

Over the years they have maintained The Hardwood Flooring Co as an ` Û `Õ> wÀ v «À viÃà > y À } iÝ«iÀÌÃ Ü Ì µÕ> wi` wÌÌiÀà > ` > emphasis on attention to detail. The V «> Þ vviÀ wÀÃÌ V >Ãà «iÀà > customer service and after care whilst maintaining a competitive price. Their working processes ensure that they meet the highest of standards at all times.

BEATING THE ODDS

the company has been able to maintain, build and develop new business both in London, The Home Counties and vÕÀÌ iÀ >wi `° / i À iÝVi i Ì Ü À } relationship with their suppliers means that they have been able to secure the best deals for their customers; offering less than internet prices on most brands, along with a convenient showroom facility and expert technical support.

SUSTAINABLE FORESTRY The Hardwood Flooring Co has viewed the concept of sustainable forestry as essential to their success as a company.

“It goes beyond the fact that without replanting trees companies like ours Ü Õ ` iÛi ÌÕ> Þ ÀÕ ÕÌ v y ÀÃ Ì Ãi Æ without forests, our planet’s existence is suspect”.

The company is especially proud of the fact that the greatest proportion of their total sales continues to come from their ranges grown, harvested and manufactured in USA, Sweden, Norway and Denmark. Sustainable forests are now managed to ensure that their valuable resources are maintained. This means that for every tree that is felled, another two are planted. Consequently, there is twice as much wood in the Nordic forests today as existed 100 years ago.

Fact: Young trees are more efficient at photosynthesis than mature ones.

Thus, the constant harvesting and replanting of trees reduces the levels of carbon dioxide still further, together with increasing the supply of oxygen.

The Hardwood Flooring Co’s vision is to continue delivering high quality product and services in a professional and friendly manner to all their customers.

The Hardwood Flooring Co has worked on many prestigious contracts alongside architects and interior designers for a Õ LiÀ v } «À w i V i Ìð / iÞ have also completed works for many main contractors on commercial projects including, ASK Restaurants, NANDOS, DFS stores, schools colleges and Universities. The company is able to «À Û `i ÀiviÀi Vià ÀiµÕiÃÌ V wÀ } their commitment to excellent customer service from the commissioning of a project through to its completion.

The business currently employs seven Üi ÌÀ> i` vwVi L>Ãi` ÃÌ>vv > ` £n dedicated sub-contractors. Their key objective is to continue to increase their customer base in a pressurised market, whilst offering high quality products at affordable prices and delivering a high standard of service, which is second to none.

In spite of current economic downturn,

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GLASGOW AIRPORT BALANCING TWO WORLDS THIS month we spoke to Glasgow Airport’s John Stark about balancing day-today airport operations with building and renovation works, health and safety and the airport’s commitment to sustainability…

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CAN YOU TELL ME A LITTLE ABOUT YOURSELF? I’m married with two grown up boys, and when I’m not in work keeping an eye on project safety, I can be found on the golf V ÕÀÃit

WHAT EXPERIENCE AND QUALIFICATIONS DO YOU HAVE? >Ûi ÌÞE Õ `Ã µÕ> wV>Ì Ã in Joinery & carpentry. I have also V « iÌi` Ì i wÛi `>Þ / i> Ì E Safety Site Management course, and additionally for working on site, I carry a CSCS card. I have also attended various internal Glasgow Airport training courses such as Fire Safety, H&S for Managers and Sustainability training.

I have been in the construction industry for 28 years, having started my career in 1984 as an apprentice with a building contractor. From there I moved to timber frame housing and then to Ì i à « wÌÌ } LÕà iÃà >Ì Ì i >}i of 23. I progressed from a general «iÀ>Ì Ûi à « wÌÌiÀ Ì - Ìi -Õ«iÀÛ Ã À] Site Manager and ultimately to Project Manager. I started my current role in 2009, as an Operational Interface Manager for Glasgow Airport.

insurance cover to work at the airport.

Once the contractor is approved to commence works on site, I will meet with them on site daily, to check on the works and ensure all procedures are being followed and that the contractor is working in a safe manner. I attend a daily operational meeting with the Terminal team to discuss and resolve any issues or potential hazards, which may have arisen as a result of any of the works on-site.

I also take an active role with the Behavioural Based Safety Group (BBSG). This group looks at a variety of potential hazards, which may impact upon staff welfare, and how the hazards >Ài yÕi Vi` LÞ Li >Û ÕÀ> ÃÃÕið We collate all relevant information from observations the BBSG team makes, and this is discussed and scored in accordance with the terms of reference, which then determines the outcome.

For example we would look at manual handling, road crossings, and risks facing baggage handlers in terms of their procedures and methods of work. We have a very open policy, and any staff member can approach the BBSG team and ask them to look into any issues, which the staff member feels may be a potential risk. Ultimately we just want to make sure that the working environment and everybody working within it is kept safe and not put at unnecessary risk.

As a member of the Fire Technical Group, I have been heavily involved Ü Ì Ì i «À ViÃÃ v ÃÌ> } iÜ wÀi panels within the main terminal building, and the consequent effects this has on the Cause & Effect documentation and processes. This is a vital part of our Life Safety system and process, again to ensure everyone’s safety within the building.

I work closely with the Control of Contractors (C of C) department who provide all permits and contractor ID passes. They ensure that every contractor working on-site is inducted, whether they are on-site for only one day, or for months. Along with the C of C and the Assurance Team, I keep a record of any Non-Conformances issued to contractors, for unsafe practices or a breach of airport policies.

I attend all airport H&S meetings and I also chair a monthly Safety Leadership Team meeting, which all contractors are expected to attend.

CAN YOU TELL ME A BIT ABOUT YOUR CURRENT ROLE AND WHAT IT ENTAILS? As Operational Interface Manager at Glasgow Airport, my main role is to act as a liaison between contractors working on site and operational teams within the airport. The purpose of the role is to ensure that all the contractors are working in a safe manner, and that their works will not negatively impact upon live operations at the airport. To ensure the contractors work safely, I check that each contractor works according to their Construction Phase Health & Safety Plan. This is submitted to me, where warranted depending on the size of the «À iVÌ] À v Ì Ã - Ì w>L i] «À À Ì the start of the works. I check the plan is developed in accordance with all HSE and Glasgow airport requirements. For à > iÀ «À iVÌÃ] Ü V >Ài Ì Ì w>L i] we still require to see a works plan, and I’ll ensure adequate risk assessments & method statements are in place. We also check for items such as training records, the companies existing H&S ÀiV À`à > ` > Ã Ì >Ì Ì iÞ >Ûi ÃÕvwV i Ì

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WHAT PRODUCTS AND SERVICES DOES THE COMPANY OFFER? Glasgow airport offers a ‘One-Stop Shop’ facility, where a contractor can employ a Project Manager to mange the on-site works for them. This includes the day-to-day running of the site, and all works comply with HSE & Glasgow Airport regulations, and also and CDM requirements. The Project Manager will also take all meetings throughout the works, and deliver the project as per the scope of works, including supplying documentation at the end of the project.

We also offer a lot of free advice to contractors, due to the nature and constraints of working at an airport (e.g. security requirements and Tools of the Trade requirements).

The airport is also heavily committed to Healthy Working Lives, which looks after the health and well being of staff members. This includes the Ride to Work scheme where staff can purchase bicycles at competitive prices, and the Glasgow Airport Commuter, which encourages sustainable travel and car sharing. Each year we now hold a Healthy Working Week in January, which offers free relaxation treatments, life coaching and health checks to all members of staff. Throughout the year, various initiatives are carried out, including smoking cessation, alcohol awareness and mental health awareness workshops.

CAN YOU TELL ME A BIT ABOUT HEALTH AND SAFETY AT GLASGOW AIRPORT? There are a variety of H&S Forums at the airport including the Terminal H&S Forum, H&S Committee and the Safety Leadership Team Meetings.

The monthly Safety Leadership Team meeting that I chair is an integral part of the airport operations and is a key aspect of our H&S Policy. All contractors working at the airport attend the meeting to discuss a variety of safety related issues and statistics.

Every month I collate information from contractors including: Active Site Inspections (ASIs) that have been undertaken; Safety Observation Cards that are submitted; HSE or Glasgow Airport Safety Alerts that are issued; any accident statistics, whether minor or RIDDOR reportable. Each month, one contractor is asked to do a short «ÀiÃi Ì>Ì > ëiV wV Ã>viÌÞ Ì « V]

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which has arisen as a result of safety observations made in previous months.

This ensures that all highlighted safety observations are discussed and analysed to allow corrective actions to be implemented. This also includes Non-Conformance Notices; any breaches of policy are discussed and highlighted at the meeting, to demonstrate unsafe practices, which can then be eradicated.

Senior airport managers also attend the meeting to provide input and to answer any questions the contractors may have.

The Safety Leadership Team meeting forms a vital part of the relationship between Glasgow Airport and all contractors working on site; it is important that we work together to share experience, promote safety and make sure that everyone goes home safely at the end of each day.

I have always had an open door policy, where staff and contractors know that they can come to me with any safety issues that they are concerned about.

We also encourage everyone to highlight good practice, which we can learn from and promote.

One example of a change, which we implemented as a result of the Safety Leadership Team meeting, was to change the ‘Incident Card’ to a ‘Safety Observation Card’. Incident cards tended to have a negative implication, and contractors or staff members were Ài ÕVÌ> Ì Ì w Ì i ÕÌ >Ã Ì ÀiyiVÌi` > ‘blame culture’. Incident cards tended to Li w i` ÕÌ >Ã > ÀiÃÕ Ì v L>` «À>VÌ Vi° However, changing the cards to Safety "LÃiÀÛ>Ì Ã >Ã ÀiÃÕ Ìi` > Ã } wV> Ì reduction to accidents, because it allows more positive feedback to be given, and highlight potential issues before they become real hazards. This has now been adopted by the airport in general, and all staff members, not just contractors, are encouraged to bring any safety observations to our attention, which helps promote a healthy airport-wide safety culture.

CAN YOU TELL ME A BIT ABOUT HOW GLASGOW AIRPORT WORKS TO PROTECT THE ENVIRONMENT? We aim to undertake all projects as sustainably as possible. A sustainability form is completed prior to the start of each project to determine whether the project has any environmental impact and then we can mitigate against any issues. When determining the scope of the project, we try to ensure that the

any assets installed will help reduce electricity or gas consumption, which will help us reach the environmental targets we set for ourselves. We have a number of Local Operating Procedures and Engineering Instructions in place which detail projects process, which must be followed if there is an environmental implication (e.g. impact on biodiversity or land use).

There is a monthly Sustainability Board, run by Glasgow Airport’s Sustainability Assurance Manager, which looks at current projects, but also takes a longerterm view of our environmental impact and takes decisions on environmental strategy. All airport waste is closely managed and segregated in order to reduce the amount of waste going to > `w ° We also monitor noise pollution on a continuous basis, and noise contour maps are produced to ensure that we do not negatively impact the local community.

HOW MANY PEOPLE WORK IN YOUR TEAM AND WHAT AREAS DO YOU FOCUS ON? There are four full time members of the Glasgow Airport Projects team, but we also employee a number of part-time Development and Project Managers to assist on various projects throughout the year. I work closely with all airport departments to manage the impact, and aid the delivery of all on-site project works.

HOW DOES HS&E POLICY GET ROLLED OUT AT GLASGOW AIRPORT? The HS&E policy is located on the Glasgow Airport Intranet, and is accessible by all staff. For those that do not have computer access, copies are located on the wall of every department, and it is included within tender documentation sent out to all contractors, so they also are aware of the policy.

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BRICK DEVELOPMENT ASSOCIATION FOUNDED in 1946 as a government organisation, the Brick Development Association (BDA) was set up with the intention of promoting manufacturers of British bricks and provide training for bricklayers.

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By the 1960s the industry was strong > ` «À wÌ>L i] > ` >L i Ì w > Vi themselves. The structure of the organisation changed as a result and today the BDA receive a small percentage from every 1000 bricks sold. The BDA also represent a sister organization, The Association of Brickwork Contractors. The BDA currently have a total of 15 members with approximately 70 factories altogether, ranging from small factories producing specialist bespoke and complex products often to complement historic listed buildings, to state of the art, larger very ivwV i Ì > ` V ÃiµÕi Ì Þ Ü i iÀ}Þ factories.

BRITISH BRICK INDUSTRY “There are a host of different innovative systems and bricks,” says Simon. In fact, the industry in itself is vastly innovative and creates bricks from a variety of materials and in a variety of colours, shapes and sizes. New systems of brick slip overcladding have been developed to upgrade existing properties to take advantage of the Green Deal. According to Simon, bricks are quite fashionable and as a result manufacturers have to respond to new trends, with most happy to design bespoke bricks in partnership Ü Ì >ÀV ÌiVÌà q à iÌ }] - Ã>ÞÃ] that too many within the construction industry are unaware of.

Many projects using British brick are à ÕÀVi` vÀ > « > Ì i>ÀLÞ q v À example London stock brick is made from clay indigenous to the Thames, and other cities have a similar story with Manchester’s familiar red bricks.

Although the industry does import brick from Europe and sometimes further >wi `] Ì i Ƃ ` Ì i V ÕÀ>}i this as they are not always suitable.

However, in some instances it has been helpful to stimulating the design and manufacturing industries in the UK utilising the best continental design practise to add to our own tradition.

“Bricks are durable because of their longevity. They are sustainable because Ì Ã £ää Þi>ÀÃ Ì Ì i wÀÃÌ > Ìi > Vi] which is why 93% of people would prefer their house to be built out of brick” concludes Simon.

For Information on Winners of The Brick Awards 2012 visit http://www. brick.org.uk/brick-awards/

The BDA is an umbrella organisation for all British companies to join together, the BDA are able to offer technical advice to their members, the industry, and professionals requiring technical advice.

Simon Hay, CEO said: “The BDA is in effect run by its members”.

An architect by profession, Simon’s role is to provide leadership as well as performing a technical function sitting in EU committees, liaising with other industries and carrying out new initiatives.

Every year, the BDA run the Brick ƂÜ>À`Ã q i v Ì i }iÃÌ iÃÌ>L Ã i` and widely respected design awards within the UK. It recognises design and construction using brick. The 2012 Brick Awards were held on November 13 in London.

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HEALTH, SAFETY AND THE ENVIRONMENT KEY AT JPG JARVIE Plant Ltd is dedicated to providing quality plant and service to all customers by ensuring they meet clients’ needs and expectations and by always keeping their promises.

Our commitment to Health and Safety, Quality and Customer Care is reflected in our formally documented Quality Management System which provides clear lines of responsibility for all employees within the company for its consistent implementation throughout the company.

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BACKGROUND Jarvie Plant was formed in 1960 as a partnership and became a limited company in 1984. The company operates throughout Central Scotland from seven depots; Grangemouth ­ i>` "vwVi®] >Ã} Ü] Ü`i Li>Ì ] Edinburgh, Irvine, Aberfeldy and Paisley.

There are three divisions within the company; Plant Hire, J.P. Rentals and Accommodation. The company has a formally documented quality management system with procedures, work instructions and clear lines of responsibility for all employees within the company.

Civils, Wind Farms, Surfacing, Pipelines, Petrochem, Housing, Utilities, Cladding and Geotechnical Demolition.

All plant is checked, prior to every hire, to ensure that it is clean, serviced, tested and safe for use. A written record is maintained for the life of the equipment.

Every customer’s order is checked to ensure completeness and compatibility of all equipment and accessories supplied. The company operate a `iÀ yiiÌ v `i ÛiÀÞ Ûi V ià equipped with specialised handling equipment including HIAB, PALFINGER, BRIMEC and also semi-low loading and 40’ platform trailers.

All equipment is inspected prior to every hire and all maintenance records are kept v À > yiiÌ Ìi ð

SERVICES Jarvie Plant operates one of the largest * > Ì yiiÌÃ >VÀ ÃÃ -V Ì > `] À> } } vÀ small tools to heavy plant allowing them to offer a one stop shop for all plant needs.

The company specialises in supplying the following business sectors: Groundworks/

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HEALTH, SAFETY AND THE ENVIRONMENT The Jarvie Plant Group Ltd (JPG) has 7 depots and all depots are audited quarterly to ensure that any non-conformances are corrected as soon as possible. Health and safety is one of the priority issues within JPG and managers and employees meet monthly to address any issues. Training also plays a large part as only properly trained employees can contribute to a successful company. The H&S policy is updated annually and communicated to all employees yearly at team meetings. The policy is also communicated on a one-to-one basis during the H&S induction of a new employee.

Employees are also trained in environmental protection as part of their everyday work tasks. JPG tries to use suppliers whenever possible that respect and address environmental issues. Within JPG the environmental issues are address Ü i iÛiÀ `i Ì wi` °i° i iÀ}Þ ÕÃi ­ÕÃi v à >À « ÜiÀ q recently installed), reduced packaging, vehicle tracking to Ài`ÕVi Ûi V i i>}i É ÕÃi v vÕi ] vwVi >ÌiÀ > ÕÃi v recycled materials where possible etc.

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DWA ARCHITECTS WAS SET UP IN LEEDS IN 1988.

The Construction Industry in Leeds was going through a boom at that time, but the Company generally missed out on that, but did manage to pick up a lot of work in other areas across the UK, predominantly hotel and residential refurbishment projects.

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During the following six years the company expanded it’s activities into new build projects, including healthcare.

Healthcare was to become important to the Company and certainly assisted it’s progress through the recession in the early nineties, and it’s continued growth, such that by 2008 it employed over 60 staff, with a concentration of work in the south east. During this period the Company also decided to move out of Leeds and is now established in the centre of the beautiful city of York. The direct rail connections, as well as the good motorway connections enable it to easily access all of it’s work throughout the UK.

In the late nineties, the potential opportunities in the south east encouraged the Company to establish a presence in London and this was ` i LÞ Ìi> } Õ« Ü Ì > > À wÀ of Chartered Surveyors. This association helped to spread the workload across all commercial sectors including high quality vwVi ë>Vi] ÕÝÕÀÞ V>À `i> iÀà «Ã including Porsche and Ferrari, and multiple UK retail outlets.

In 2002 the Company therefore decided Ì «i ÌÃ Ü vwVi ` L>Ãi` in a large development which DWA Architects had designed.

During this period, substantial work and opportunities had also developed in the ÀÌ ÜiÃÌ > ` > vwVi Ü>Ã «i i` Warrington in order to cover projects both in Manchester and Liverpool, but also North and South Wales and the West Midlands.

In addition to Architectural staff, the

«> ޽à 9 À vwVi > à ÕÃià it’s sister Company, Ward Associates, a collective of specialist consultants in Structural Engineering, Planning, Interior Design, Landscape Architecture, 3D images and animation, BREEAM

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Assessments and consultancy, and CDM. Both companies were established by David Ward who has overall control and Ü À Ã Ì i 9 À vwVi° “My role has changed many times over the last 24 years, but currently focuses on business development. The downturn has made us a lot stronger and we see many opportunities ahead.

“We have been working on establishing ourselves in Qatar for the last three years, and at last there is a real possibility that this will now come about. It is easy to forget that there are development and funding issues to overcome over there as well as in the UK. We have also set up other International links with design partners in Beijing, and are actively engaged with projects in Cairo and Luxor. Our current plans in the UK V Õ`i Ài V>Ì } ÕÀ ` vwVi Ì WC1 or W1. W10 wasn’t really working for us.”

“We also want to get better known for what we do. Client’s see what we do for them, but many of them don’t appreciate the full range of our services or the true extent of our abilities especially in ÀiëiVÌ v `ià } ° Ì Ã ` vwVÕ Ì Ì }iÌ Ì Ã across until the right opportunities open up and allows us to do something cutting edge utilising our multidisciplinary resources. We also intend to expand by bringing in other property and design Ài >Ìi` ÃiÀÛ Við / iÀi >Ài `iw Ìi exclusions to this, if it makes sense then we will do it.”

major projects, gained planning approval for a further 10, and currently have 15 on site. There are many other smaller ones as well and they are all equally important.”

Current projects under construction include a 91 bed Care Home in West Drayton for Gold Care Homes which is being constructed by TEC Construction. DWA Architects have worked with TEC Construction on a Û>À iÌÞ v `iÛi « i ÌÃ Ã Vi Ì i À wÀÃÌ collaboration in 2003 on the Elm Grove Nursery in Kingston. Since then they have completed over a dozen successful projects together.

Also, on site are two projects for BUPA Care Services. One, an 80 bed Care Home at Brighton and the other is a 52 bed Care Home at Farnham, Surrey.

Both projects are being constructed by Metnor Construction. DWA Architects > ` iÌ À ÃÌÀÕVÌ wÀÃÌ Ü À i` together on the 66 bed Farm Lane Care Home for Care UK on behalf of the London Borough of Hammersmith and Fulham which was completed in 2005 under a PFI agreement.

“We are also currently going through the seemingly endless process of updating our various websites which will feature many of our latest designs and completed projects. We have also embraced various forms of social media and provide regular updates via Twitter.”

“At the moment we are going through the process of converting the whole vwVi Ì Õ ` } v À >Ì Modelling (BIM). We started this process a while ago and it is certainly causing some excitement, but will be worth it in the end.”

“Four years ago we celebrated our 20th anniversary with an International Student Design Competition which we arranged with the help of the RIBA. Next year we will be 25 and we are currently working on our plans for celebrating this.

Once again it is most likely to be based around what we do, but have even more relevance to the design and other issues facing ourselves and our Clients and Colleagues.”

“Our biggest achievement, and what sets us apart, has to be the number of built projects we have designed, and largely project managed to completion, over the past 24 years. This number currently exceeds 250 and we are looking forward to the next 250. During 2012 we have so far handed over 10

“In this industry, experience counts for so much. You cannot fake the years of learning and experience that we have gained, or shortcut the building of trust and relationships that we have achieved. Our professional know how, commercial knowledge and established multi-disciplinary approach provide our Clients and colleagues with everything they seek. A solid reputation, hard work, yiÝ L ÌÞ > ` V Ã ÃÌi Ì Þ } ÃÌ> `>À`Ã are the qualities that we offer. We will continue to deliver all of our services and more, explore all markets, and broaden our net.”

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“It’s no secret that the recession has hit most UK businesses incredibly hard and I don’t think there is a company that has not felt the pinch at one time or another over the last few years, but I believe that our success in withstanding this is down to the loyalty of our staff and established clients and the trust they have in us. Over 20% of our staff have now worked with us for over 10 years, and more than 60% have worked Ü Ì Õà >Ì i>ÃÌ x Þi>Àð "ÕÀ V i Ìà > ` ÕÀÃi Ûià `iw Ìi Þ Li iwÌ vÀ Ì Ã ÃÌ>L ÌÞ > ` ÀiÌ> i` Üi> Ì v Ü i`}i and experience.”

“We believe it is vital that our staff are given every opportunity to improve their knowledge and to that end we encourage them to continue with training and personal development and several attend College or University to progress their education > ` >V iÛi vÕÀÌ iÀ µÕ> wV>Ì Ã°»

“Environmental concerns are coming to the forefront in both vwVi vi > ` «iÀ i>Ì } Ì i Ü>Þ Ü V Üi Ü À ÕÀ new developments. With changes to BREEAM regulations and the Code for Sustainable homes impacting upon the processes, particularly on our London based projects, it is imperative that we are constantly up to date with new legislation and we ensure that this is done by utilising the knowledge and skills of our Environmental consultant and BREEAM assessor.”

David Ward has now run both companies for almost 25 years and considers that the short chain of command and single overall point of control enables the company to make quick decisions and keep on a consistent track. º Ì > V ÌÌii ÀÕ LÕà iÃÃ Ü Õ ` w ` Ì ÛiÀÞ ` vwVÕ Ì Ì make the decisions that we do. However no decision is made without prior consultation with senior management. We get the decision made when it needs making and therefore can >Ý Ãi Ì i Li iwÌ vÀ Ì i à ÌÕ>Ì ° v > `iV à à >`i after the event it is often of little effect and seeks to tidy up the mess rather than prevent it. We can keep the business very ivwV i Ì > ` >Û ` « ÜiÀ ÃÌÀÕ}} ià LiÌÜii `i«>ÀÌ i Ìð "ÕÀ professional standards are paramount and we maintain these by understanding and protecting our core values. We believe in being straight forward and honest and will not hide from the truth. If there is a problem to be faced we always act quickly and do not shy away from it. We ensure that our Clients know Ì i Ü i ÃÌ ÀÞ° "ÕÀ L Ã Ì Ã Ûi «À L i Ã] ÜiÛiÀ ` vwVÕ Ì they may appear, and we will not give up until the job is done.

We are successful because we care and respect others.”

“We also continue to offer the best service we can and ensure that our staff are up to date with industry changes. We hold weekly CPD seminars which are presented by consultants including lawyers, providing legal updates on contract and agency law, specialist subjects such as bariatric requirements in design and build, and as often as possible, in house ones that ensure knowledge is shared. We recently presented an Introduction of the National Planning Policy Framework to our Clients. This was held at venues in York and London.”

“The health and safety of all our staff throughout the construction process on all our projects is a key priority at all times. We constantly liaise with our main contractors and sub contractors down the line to ensure that all correct procedures are adhered to, and this is maintained through the process by regular meetings and reviews.”

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SPACE, PRACTICALITY AND ENDURANCE MAKES NISSANÂťS NAVARA A GREAT BUSINESS CHOICE THE stimulating Nissan Navara 2.5dCi manual Tekna double cab four-door pickup boasts a variety of key features, with the top of the list being its large load bay and composed handling. In addition, the double cab means it can be used for both heavy work hauling and weekend outings for the family.

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PERFORMANCE There are two engine options that come with the Navara; a 2.5-litre diesel and > ΰä ÌÀi 6È ` iÃi ° 7 i Ì i à > iÀ engine delivers a great pace and competitive fuel economy for a vehicle its size, the larger one is noticeably more powerful, making it a much stronger performer.

The Navara is a surprisingly comfortable vehicle to drive, and offers durability when driving on rough terrain. The low-ratio transfer box and optional fourwheel drive mean the vehicle has an exceptional off-road ability.

The noise levels on this vehicle are particularly low, especially on the motorway where the solid body drowns out usual road noise. Although the 2.5-litre does produce low-level noise, Ì i ΰä ÌÀi 6È Ã i Û >L Þ µÕ iÌ > ` smooth.

The 2.5-litre engine produces approximately a respectable 34mpg, with other running costs also being fairly

reasonable. All vehicles come standard with a security system comprising of stability control, airbags, deadlocks, locking wheel nuts and marked parts.

CABIN Perfect for longer journeys, the Navara boasts a roomy and comfortable cabin with a height adjustable driver’s seat. The steering wheel is also height adjustable, ensuring that the vehicle delivers a pleasant driving experience for all.

compatibility, remote central locking, heated leather seats, air conditioning, keyless entry, cruise control, electric windows, Bluetooth mobile connectivity, satellite navigation system and a rear parking camera.

With the Navara’s status as a commercial vehicle, it is a great choice for business use. Companies who use it will have a very low tax liability and the opportunity to claim back thousands of pounds in 6Ƃ/°

The double-cab has more than enough room to comfortable Ãi>Ì wÛi «i « i] > ` Ì iÀi is a lot of cubby space to store those all important business documentation and contracts.

The vehicle is complemented by a surprisingly wide range of equipment comprising of a CD player with MP3 and iPod

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COUNTY OFFER QUALITY ROOFING COUNTY Roofing has developed an immaculate reputation over the last 28 years with local authorities, local builders, insurance companies, national companies and domestic households through its roofing services. They have also developed a loyal customer base tackling a range of roofing requirements and repairs.

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QUALITY The company’s commitment to quality and the materials they use are second to none, guaranteeing clients peace of `° Ƃ Ài«> ÀÃ > ` Ài À w } Ü À ] labour and materials are guaranteed. ,i«> ÀÃ >Ài `i> Ì Ü Ì ivwV i Ì Þ > ` swiftly, whilst estimates are provided vÀii v V >À}i° Õ ÌÞ , w } > Ã endeavors to provide the highest ÃÌ> `>À`] Ì À Õ} vÕ Þ µÕ> wi` employees, and continuous training.

ROOFING SERVICES Regular maintenance is essential for cost effective property management.

Flat roofs are no exception since they are so fundamental to the protection of property and consequently its value.

Õ ÌÞ , w } ëiV > Ãi > Þ >ëiVÌà v Ì i À w } ÌÀ>`i] V Õ` } à >Ì }] Ì } > ` LÕ Ì Õ« vi Ì À w }° Some of their services are listed below: Slating and Tiling There are many types of roof tiles and à >Ìià >Û> >L i > ` Õ ÌÞ , w } are happy to advise on the right roof covering for your particular project.

Built Up Felt Roofing A Built up felt roof is an established iÌ ` v Üi>Ì iÀ «À w } Þ ÕÀ À v] Ài V Þ y>Ì À vð / i «À ViÃà utilises building up layers of bituminous À w } vi Ì] Ü V Ã Ì i L `i` Ì Ì i previous layer.

Flat Roof Replacement, Skylight Installation, Loft Conversions and much more. http://www.countyroofing.com/

Roof Coatings Roof coating is an increasingly used iÌ ` v À w }] «Ài` >Ìi Þ ÕÃi` v À y>Ì À vi` ÕÃið / i «À >ÀÞ advantages of roof coatings and cements are their economical, proven performance life and ease of use.

Plygene Liners Gutterline makes leaking sectional concrete gutters better than new.

-«iV wi` > ` ÀiV i `i` LÞ V> authorities, housing associations and private home owners. Gutterline is the easy, economical solution to the problem of leaking sectional concrete gutters.

General Roof Repairs Our general roof repairs include services such as Lead Work, Guttering Services,

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ROSSLEEÂťS REPUTATION ENSURES STEADY GROWTH WITH more than 30 years of experience, Rosslee Construction has an excellent reputation for providing an efficient and friendly service.

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BACKGROUND Based in Accrington, Lancashire, the company was originally established in 1977. In 2002, it was taken over by current Managing Director Gary Clarkson, along with his wife Christine.

For the last 10 years the couple have continued to develop the LÕà iÃÃ] wÀ Þ iÃÌ>L à } Ì i Ãi Ûià >à > Ài >L i V «> Þ providing quality products. Clients include local authorities, health authorities, architects and domestic clients.

The business is ideally situated for access to the North West of the country, in particular the Pennine Towns and Ribble 6> iÞ >Ài>] Ü ÃÌ ÃÌÀiÌV } >VÀ ÃÃ Ì Ì i Þ `i] ià Ài] Manchester, Yorkshire and beyond.

are all highly skilled tradesmen and in line with the ethos of the company. Most are from the local area and have a professional approach, producing quality craftsmanship on all projects.

The company place emphasis on training their staff and have previously been awarded the Lancashire Telegraph Training Award. They also recently received a Highly Commended Award for Business of the Year. The company holds the ISO9001 Quality Accreditation and is currently working towards ISO14001 Environmental accreditation.

SERVICES Rosslee Construction class themselves as a general building contractor, but also boast a specialised joinery workshop, making this one of their most sought after services. Among their works, they have completed contracts for churches and heritage sites, with their main focus on building extensions and refurbishments works.

The company pride themselves on their fully equipped joiners shop where they can produce anything from a simple window frame to a bespoke piece of furniture. Among their recent projects, they have completed a refurbishment at St. Mary’s Church in Blackpool.

CLIENTS Rosslee has an impressive client base and enjoy the diversity of the differing projects they undertake. They have a continuous programme of works and from commencement of the project Ì iÞ i ÃÕÀi Ì y ÜÃ Ì À Õ} Ì Ìà V V Õà ° / i À V i Ìý wishes are very important to them and they always follow up any queries during or after the project.

FUTURE GROWTH Rosslee Construction is a pro-active and expanding company.

They are hoping to maintain their level of growth, which currently stands at approximately 20 per cent year-on-year.

They are always ready to take on new challenges and with their V «iÌ Ì Ûi «À Vià > ` µÕ> ÌÞ Ü À > à «] Ì Ã ` vwVÕ Ì Ì w ` > LiÌÌiÀ `i> t

“We just want our clients to have a great, stress-free experience,” says Christine. The company also works very closely with a number of excellent subcontractors and make regular use of reputable suppliers to ensure their clients get only the best.

WORKFORCE With a 32 strong workforce who are all fully trained, CRB checked and CSCS accredited - their background shows they

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DIAMOND CONSTRUCTIONS LTD DIAMOND Constructions Ltd is a professional building company with a number of high skilled individuals who specialise in refurbishment and new constructions.

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SERVICE The company’s workforce is constantly trained to utilize the most up-todate technology and techniques in buildings industry. They offer a very high standard service to both the public and commercial sectors throughout ` ° / i À vÀ i ` Þ vwVi Ü `i> with customer requests professionally, offering the best possible solution.

CUSTOMER SATISFACTION Since laying their own foundations over 12 years ago, Diamond Constructions has grown to offer one of the most professional renovation and construction solutions in the Capital. Their highlyskilled teams have the experience and expertise to provide superior craftsmanship at all levels, whether customers approach them for a new kitchen, bathroom or loft conversions.

London homes are being transformed

by Diamond Constructions every day, and the company undertake any job, large or small, from a brand new build to replacement windows and doors.

Diamond’s reputation has grown over the years and their customers often recommend them to friends and family for their dedication to each project they undertake. They use high-quality materials in all their construction and iÀÞ ` ] > ` Ì iÞ >Ài V w`i Ì clients will appreciate the difference in Ì i w à i` ÀiÃÕ Ì° / i V «> Þ L >ÃÌ an unrivalled attention to detail that is matched only by their professionalism > ` «Õ VÌÕ> ÌÞ q Ì iÞ >Ài V ÌÌi` to deadlines and make sure customers’ kitchen remodel, loft conversion or ÕÃi iÝÌi à ` à w à i` time and on budget.

WORK UNDERTAKEN INCLUDES: U U U U

ÃÕÀ> Vi 7 À

iÀV > E iÃÌ V À V Ü À >À}i À - > ÌÀ>VÌÃ 1 `iÀÌ> i *À viÃÃ > Ƃ`Û Vi

The company are proud of their ability Ì vÕ w `Ài> Ã] >Ã Ì i À ÜiLÃ Ìi Ã>ÞÃ\ “If you can dream it, we can build it and we have the skills and technology to provide a cost-effective solution for you. Whether you want us to build you a brand new home, provide imaginative loft conversions or maximise your current space with house extensions, your London home is in very capable hands when you call Diamond Constructions”.

The company prides themselves on working with clients from initial concept Ì w > > ` ÛiÀ] > ` > Ã } Ü Ì V> Authorities whenever required to ensure clients get the house extensions or loft conversions they desire with minimum hassle.

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AWARD-WINNING SCAFFOLDERS TRADING since 2000, the Admiral Scaffolding Group has become well known for providing a quality scaffolding service while working to protect the environment.

Servicing the area within the M25 and Surrey, Admiral Scaffolding are often considered London’s first choice scaffolding service. As winners of multiple awards, the company’s logo has recently been updated to reflect their commitment to the environment.

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SERVICES

INVESTORS IN PEOPLE

7 Ì >««À Ý >Ìi Þ nx Ü À iÀà q à i i « Þi` ` ÀiVÌ Þ LÞ the company and others subcontracted, Admiral Scaffolding work predominantly within the construction industry, but recently they have also been expanding into the media and rail industries.

“We’re a company that offers scaffolding , but we’re different because we are investors in people, have an annual business plan, everybody that works for us is appraise and we are green and award winning,” says Admiral’s Laura Withers.

The Admiral Structural Gallery has been set up to provide a more personalised service within the creative market, which offers scaffolding service to the events, media, advertising and visual merchandising industries. The company have thoroughly researched the market to enable them to provide a very bespoke service.

It was the beginning of the economic recession that urged the company to achieve Investors in People Status, and they have not looked back since. The accreditation makes them stand out from the wealth of scaffolding companies in the market, and they have only seen improvements.

“The company itself is a huge success,” concludes Laura.

The mission statement of this specialist division is to “bridge the gap between construction and beauty”, and they aim to ` Ì Ã > ivwV i Ì > iÀ Ü Ì ÕÌ V «À Ã } i> Ì and safety.

Although the company has found they have missed the deadlines for a large number of contracts, they are looking forward to fully launching in 2013 and are expecting rapid expansion.

HEALTH AND SAFETY The Admiral Scaffolding Group work to the mantra “safety wÀÃÌ «À `ÕVÌ ÃiV `» > ` >Ã > ÀiÃÕ Ì Ì i V «> Þ Ü À Ì very stringent health and safety policies. Their belief is that any «À wÌ Ü ÀÌ > } >Ã Ì Li >`i > Ã>vi i Û À i Ì° The business employ their own Health, Safety and Environmental team as well as three independent Health and Safety professionals to ensure their policies are in line with and beyond current legislation.

New employees undergo a one-day induction covering all company policies, and receive a health and safety handbook, which they have to read prior to signing a declaration indicating they understand their responsibilities as far as health and safety goes.

All workers are in possession of a CSCS card and are put through CITB courses in addition to the weekly toolbox talks they have to attend. As a result of their rigorous training and commitment to safe working, Admiral Scaffolding has an enviable record with zero reported accidents since 2009, an outstanding achievement for a highly dangerous trade.

GREEN SCAFFOLDING As one of the greenest scaffolding companies within the London and greater London region, Admiral Scaffolding have a comprehensive strategy to reduce their carbon footprint which exceeds legislative requirements. The company measure their carbon output every month and review the efforts they made in previous months and the best ways to go forward.

As a result of their commitment to the environment, Admiral Scaffolding were proud to be named Best Green Business at the South London Business Awards, and this has further motivated them to continue in their efforts to make their business more environmentally friendly and sustainable.

The company’s commitment to the environment is so determined that they have rebranded and made many changes including with their logo, vehicles and even their suppliers to ensure that all aspects of their business meet their green strategy.

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