Customer Care Instructions Must Read - Important Notice to Customers and Tilers
Safety Instructions • When opening your pallet, be mindful that tiles can be heavy and caution needs to be taken while handling. • Tile boxes can weigh up to 35KG and we suggest that you have 2 people to lift anything larger than a 600mm x 600mm box. • You must also be mindful that once the pallet is unwrapped that it will become less stable as you unpack it. • You will notice tape around your pallet and in some cases along the top of the tiles. We suggest you only cut the tape as you remove each box. This will help hold everything together for you. Extra care needs to be taken when down to the final boxes. • If your pallet is stacked in layers, we suggest cutting the wrap layer by layer to help hold it together. • An extra person can be used to support the pallet once it has been unwrapped, however they need to be mindful of where there fingers and toes are. Do not try to catch a falling box, this increases your risk of a cut or crush injury. • We strongly recommend correct manual handling techniques be used when lifting boxes of tiles - please see below Safe Manual Handling Tips.
before you lift Ensure the load is free to move
Assess/identify the weight of the load
Check to see if mechanical lifting aids are available
Get help with heavy or awkward loads
Check that the path is clear and free of grease, oil, water and objects
Ensure that you can lift the load without overexertion
lifting technique Sprains and strains from lifting and handling objects, working in awkward positions and performing repetitive tasks are some of the major causes of serious injury in the workplace. They can cause muscle damage, squashed nerves, back injuries and even permanent spinal damage. So, the next time you are about to do any of these things use the proper lifting technique!
• National Tiles also stock a manual handling aid - the Nemo Grabo - that can assist with lifting our larger format tiles - link to product. https://www.nationaltiles.com.au/catalogsearch/result/?q=grabo
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