NCCU Online: Orientation Handbook OUR MAIN PRIORITY IS YOUR SUCCESS. PROVIDING THE TOOLS YOU NEED TO SUCCEED! The Division of Extended Studies created this orientation to provide key information to acclimate you to NCCU systems and processes.
nccuonline.nccu.edu
1-877-678-0006
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DESIGNED FOR THE NON-TRADITIONAL STUDENT. NCCU ONLINE The Division of Extended Studies values high-quality, accessible programs and services that support the unique demands of the lifelong learner. We work hand in hand with the academic departments to support our online eagles.
Student Success Team Khadijah Salaam Student Services Coordinator & Coordinator - Admissions ksalaam@nccu.edu | 919-530-7736 Keana Williams Coordinator- Transfer Services & Transfer Academic Advisor kwill331@nccu.edu | 919-452-9406 Lauren Wilder Student Services Specialist lwilder9@nccu.edu | 919-530-5362 Dana Moore Coordinator - Administrative Assistant dmoore@nccu.edu | 919-530-7621 Complete list and contact information for Division of Extended Studies Staff
TABLE OF CONTENTS
This handbook is intended to be a reference guide for the material presented during NCCU Online: Orientation Session. If you haven't attended an orientation session please contact Keana Williams to RSVP for an upcoming virtual session. If you have any questions or concerns, please contact our Student Success Team for assistance.
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DIVISION OF EXTENDED STUDIES Post-Admission Reminders
GETTING STARTED Accessing MyEOL Let's Explore MyEOL Information Technology
ACADEMICS Schools and Colleges Academic Departments Distance Education Coordinators Academic Policies
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ADVISING & REGISTRATION Overview Advisor & Student Expectations Advising Tools Post-Advising Reminders
UNIVERISTY OFFICES Office of the University Registrar Office of Scholarship and Student Aid Student Accounting Department
STUDENT RESOURCES NCCU Online Student Resources Distance Education Community Next Steps
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POST-ADMISSION REMINDERS Admission Team KHADIJAH SALAAM ADMISSIONS COORDINATOR
ksalaam@nccu.edu 919-530-7736
Enrollment Fee Have you paid your enrollment fee ($100)? Next Steps ... Return to the Eagle Online Admission Portal and pay your enrollment fee.
NC residency determination services Residency determination establishes if a student should have in-state or out-of-state tuition. Have you completed the RDS process? Next Steps ... Go to nccuonline.edu Select Current Students - Student Services Scroll down until you reach "NC Residency Determination Service" Open the link to complete the residency questionnaire NC RDS Website At the end of the questionnaire, you will be given a code if you are considered an NC resident. Enter code on Eagle Online Admission Portal.
Admission Team KIMNESHONDA' CHAVIS ADMISSIONS OFFICER
kchavis9@nccu.edu 919-530-7729
Final Official Transcript Are you still attending another institution? If so you will need to order a final official transcript. Next Steps ... Wait for the final grade(s) to reflect on the transcript. Request official transcript be sent to nccuonlinetranscripts@nccu.edu Notify your DE Coordinator/Advisor. Follow up to ensure that your DE Coordinator has received the transcript and has added the courses to your NCCU transcript. Order Eagle Card Distance Education students can receive an Eagle Card through the NCCU Eagle Card office. Next Steps ... Go to nccuonline.edu Select Current Students - Student Services Select Eagle Card Enter the requested information, upload a photo, and submit. Eagle Card Office will mail your Card within 3 weeks. Eagle Card office with any questions or concerns - eaglecard@nccu.edu
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GETTING STARTED Accessing myEOL Let's Explore myEOL Information Technology Services
My Eagles Online "myEOL" myEOL is a portal designed to make accessing NCCU resources even simpler. This "one stop shop" gives you access to all of your NCCU accounts (Blackboard, Banner, your email, etc.) from this one location. In addition, it provides direct links to information pertaining to ITS and many other important offices on campus and provides you with the latest campus news.
Accessing myEOL STEP ONE 1. From nccu.edu, click, “myEOL”
STEP TWO
STEP THREE
2. Click, “Create account”
3. Enter the requested information Type in your Banner Student ID (82 Number), your Banner Student Pin Number (initially your date of birth MMDDYY), and your Last Name.
Let's Explore myEOL
You will have access to ... Banner SSB Blackboard Navigate DegreeWorks NCCU Email Tech Support
and much much more
Information Technology Services
The Eagle Technical Assistance Center (ETAC) is the front line of support for the ITS department. You can gain technical service resources from ETAC via the following methods:
Submit a Ticket Visit helpdesk.nccu.edu and submit a ticket.
ITS Knowledge Base Visit the ITS knowledge base for self-support options.
Call Call ETAC at 919-530-7676 and speak to one of our knowledgeable ETAC representatives.
Additional Information Technology Services University Laptop Program NCCU is committed to providing students with the tools necessary to matriculate here at the university. In keeping with this commitment, NCCU has reached agreements with Dell, Apple, and Lenovo that will provide students with the opportunity to purchase fully-featured wireless laptop computers at discounted prices through our University Laptop Program. University Laptop Program
Microsoft Distribution Program NCCU is able to offer Microsoft 365 for free to NCCU students and employees. The Microsoft Office software is for use on up to 5 personally-owned computers. There is a limit of one copy of the software per person for each product. This software is designated for the exclusive use of NCCU-related purposes. It is available by annual subscription and is contingent on the university’s renewal of this subscription each year. ITS Microsoft Distribution Program
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ACADEMICS Schools and Colleges Academic Departments Distance Education Coordinators Academic Calendar Academic Policies
ACADEMIC OVERVIEW NCCU ONLINE
Supports Schools and Colleges, Academic Departments, and Distance Education Coordinators Online Student Support Services
SCHOOLS & COLLEGES Deans oversees the Academic Departments within their School or College
ACADEMIC DEPARTMENTS Department Chair oversees the degree program
DE COORDINATORS / ADVISORS Works with online students as they progress through degree programs
Distance Education (DE) Coordinators/Advisors
Your DE Coordinator/Advisor will guide you throughout your degree program.
review degree progress graduation requirements registration academic support tools course withdrawals discuss career and professional goals successes and challenges
Locate your DE Coordinator/Advisor and schedule your first advising and registration session.
Fostering Undergraduate Student Success (FUSS) Academic Standing Policy Undergraduate students’ academic standing will be based on both grade point average (GPA) and Satisfactory Academic Progress (percentage of hours completed each term). Fostering Undergraduate Student Success Policy
Good Academic Standing & Academic Progression NCCU is committed to ensuring that undergraduate students maintain good academic standing, as defined by Fostering Undergraduate Student Success Regulation. *Your DE Coordinator / Advisor will discuss your academic standing and progression during registration and advising sessions.
Must have a cumulative GPA of 2.0 or higher and a 67% progression rate.
Must successfully complete a minimum of 67% of attempted hours.
50% surcharge on students who attempt more than 140 credit hours.*
Dismissal after attempting 168 credit hours.*
Course Loads It is recommended that undergraduate students enroll in at least 15 credit hours to graduate in a timely manner. Part-Time
Full-Time
Maximum Load
Course Load Changes
6 credits is considered parttime.
12 credits or more is considered full-time.
18 credits for the fall and spring terms.
*Please note for financial aid you must carry at least 6 credits.
*Please note for financial aid if you drop below 12 credits your funding will be reduced.
12 credits for the summer term.
Check with your advisor before making course changes as it could impact your graduation date.
*Undergraduate students may petition the Dean of College or School for permission to exceed the maximum course loads.
Check with the Office of Scholarship and Student Aid as dropping below 12 cr. or 6 cr. will impact your funding.
Course Schedule Changes Success Tip:
Drop/Add Deadline You may add and drop courses during the drop/add period, usually the first 5 days of the term.
Pay attention to drop/add and withdrawal deadlines!
Withdrawal Period without Extenuating Circumstances
Withdrawal Period with Extenuating Circumstances
Extenuating Circumstances
of the add/drop period and until the published deadline for withdrawing from class (es), not to exceed 16 credit hours.
and compelling reasons,
employment, unexpected
such as an accident or serious illness, where the
financial difficulty, and
NCCU is committed to ensuring that undergraduate students You are allowed to withdraw You may request a Examples also include the from any good class for any withdrawal with of a family member, maintain academic standing, as defineddeath by Fostering reason (and receive a extenuating domestic violence/sexual grade ofUndergraduate WC*) after the end Student Success Regulation. circumstances for serious assault, changes in
After the drop/add deadline you must complete the withdrawal process, requiring the approval of the advisor, department chairperson, and academic dean.
military service. *Your DE Coordinator / Advisor will discuss cause of withdrawal was your academic standing and progression due to circumstances Withdrawal Elaborate on what clearly beyond the Once the 16 credit hour limit Form you want to discuss. during registration and advising sessions. has been reached, you will student’s control.
not be allowed to withdraw from a course without extenuating circumstances.
You can locate the drop/add deadline on the Academic Calendar.
You can access the withdrawal form via the Office of the Registrar.
Timeline for Course Changes First Day of Term
Mini Session 1 Withdrawal Deadline
Monday, January 9th Late registration, schedule adjustment period (drop/add) begins, late fees imposed
Add/Drop Deadline Monday, January 23rd Late registration and schedule adjustment period (drop/add/section changes) conclude at 4 p.m.
Withdrawal Period Begins
Thursday, February 19th Mini-session 1 last day to withdraw from a course
SPRING 2023
16-Week Course Withdrawal Deadline Thursday, April 6th Last day for undergraduates to withdraw from a class with a grade of WC or from the university with a W grade
Mini Session 2 Withdrawal Deadline
Tuesday, January 24th First day for a student to initiate a withdrawal from a class (grade of WC) and student to request to be withdrawn from the institution (grade of W)
Thursday, April 13th Mini-session 2 last day to withdraw from a course
Withdrawal with Extenuating Circumstances You may request a withdrawal with extenuating circumstances for serious and compelling reasons, such as an accident or serious illness, where the cause of withdrawal was due to circumstances clearly beyond the student’s control.
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ADVISING & REGISTRATION Overview Advisor & Student Expectations Advising Tools Post-Advising Reminders
WHO
OVERVIEW
Find your Advisor on nccuonline.nccu.edu under My Advisors
WHEN Registration happens 2 times per academic year. Summer and Fall terms typically starts in March Spring term typically starts in October Refer to the academic calendar to determine when registration will open each term.
HOW/WHERE Advisors will send information on how to set up an advising session. Video Conference (Zoom, WebEx, etc.) In-person Phone
WHAT TO EXPECT FROM YOUR ADVISOR The role of an advisor is to assist and support you in making informed decisions about your plan of study and career.
During your registration and advising session ... Discuss how you are doing in your current courses your career and professional goals Review your curriculum program plan of completion internships, practicums, or exams Review Academic Progression discuss resources if there are any challenges Review course options for the upcoming term distribute registration PIN grants to the registration portal
STUDENT EXPECTATIONS You are ultimately responsible for reviewing your academic progress and completing all courses required for your degree.
we recommend that students ... Review your curriculum program in detail Ask your advisor to explain if you have questions regarding degree requirements Degree Works / Curriculum Guides / Degree Plan Review your academic transcript in Banner SSB Grades GPA / Completion Rate Bring any questions, issues, or concerns to your Advisor
ADVISING TOOLS Overview of a few advising tools that are available via myEOL. Please note that each academic department is different and may not use all the tools available.
BANNER SSB Contact Information
Registration Student Records Financial Aid
Student Account Direct Deposit
DEGREEWORKS DegreeWorks is a web-based advising tool that will produce a user-friendly academic evaluation to help students and advisors monitor progress toward degree completion. DegreeWorks Resource Page Overall Degree Requirements The overall degree requirements section lists key requirements for degree completion. This section includes; GPA, 120 credit hours, institutional residency, general education, major, and general elective requirements.
General Education Requirements This section list the specific courses, credit hour, and grade requirements for general education.
Major / Concentration Requirements This section list the specific courses, credit hour, and grade requirements for the major and concentration.
NAVIGATE Navigate is a comprehensive student success tool. It is available to students in a web version (MyEOL) or a convenient mobile app. Through this platform, students can schedule appointments, and keep up with important dates and deadlines. Navigate Resource Page
POST ADVISING REMINDERS Register for Courses ASAP Courses can fill up quickly If your Advisor enters your registration double-check your schedule If you need to make course adjustments don't delay
Verify Tuition Funding If you are using FAFSA. Check with the Office of Scholarship and Student Aid to verify funding Set up payment arrangements if using a payment plan
BLACKBOARD What is BlackBoard? Blackboard is a learning management system (LMS) that instructors use to communicate with their students online. Blackboard is used in fully online courses.
Accessing BlackBoard You will not be able to access BlackBoard until you are registered for courses.
BlackBoard Support The Division of Extended Studies has support staff available to assist students with questions during regular business hours. SHARON ALSTON & LATOYA HAYES BlackBoard Administrators Phone: 919-530-7667 | Email: blackboard@nccu.edu 24/7 BLACKBOARD SUPPORT We also have 25/7 Support to assist students. Phone: 866-845-0010 | Chat or Create Case
BlackBoard Learn Our BlackBoard Administrators have created BlackBoard Learn which lists student resources to assist in navigating the BlackBoard LMS.
ORDING TEXTBOOKS You can locate your textbooks in several different ways. Banner SSB NCCU Bookstore online Blackboard via Follett link Course Syllabus
NCCU Bookstore Online Visit NCCU Bookstore online and order books. Click on Textbooks Enter you Banner ID# 820
Banner SSB Open myEOL Click on the link NCCU Book Store It will take you to the NCCU bookstore
Blackboard Open Blackboard Click on the link to Launch Follett Discover It will take you to the NCCU bookstore which will automatically list all textbooks associated with your course schedule.
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OFFICE OF THE UNIVERSITY REGISTRAR What do they do? The Registrar’s Office supports NCCU students, academic advising, instructional efforts, and research activities using the best practices available.
When will you interact with them? Academic Calendars Registration Class Search Withdrawal Forms Official Transcripts Graduation
Frequently used links.
FERPA (Family Educational Rights and Privacy Act) Change of Major Change Personal Information
OFFICE OF SCHOLARSHIPS & STUDENT AID What do they do? The Office of Scholarships and Student Aid (OSSA) aims to provide financial assistance to students through scholarships, grants, loans, and work-study. Phone: (919) 530-6180 | Email: financialaid@nccu.edu
When will you interact with them? Applying for Aid Financial Assistance Financial Literacy Forms and Documents
Satisfactory Academic Progress Withdrawal and Financial Aid
Free Application for Federal Student Aid (FAFSA) FIVE EASY STEPS TO APPLY FOR FINANCIAL ASSISTANCE Apply for a Federal Student Aid ID (FSA ID) at https://fsaid.ed.gov File the Free Application for Federal Student Aid (FAFSA) for the current school year at www.fafsa.gov Indicate North Carolina Central University’s school code of 002950 Electronically transfer Federal tax data utilizing the IRS Data Retrieval Tool Apply for university and external scholarships at www.nccu.edu/scholarships
OFFICE OF SCHOLARSHIPS & STUDENT AID Additional Information and Resources We strongly encourage students to review the following information on the OSSA webpage.
Applying for Aid Take the right steps to receive money for college. Learn about the financial aid process and get started on your application.
Financial Assistance Explore your options to help you pay for college.
Scholarships NC Central offers a variety of different scholarship opportunities to its students.
Financial Literacy Find tools and resources that will empower you to make smart financial decisions.
2022-2023 Forms and Documents Explore all the scholarship and student aid forms and documents you need for the 2022– 2023 school year.
Request a Book Voucher Information about your books (919) 530-5010 or (919) 530-6445. Students who are eligible for a refund may use the credit to purchase books during specific dates specified by the Follett Book Store. Please call (919) 530-5010 for those specific dates. If you have a credit on your account you may go to My Eagles Online (my EOL) and authorize the Eagle Card Office to use all or a portion of your credit toward books. 1. Log into myEOL. 2. Select Banner SSB. 3. Select Student & Financial Aid. 4. Select Request Educational Supplies 5. Follow the prompts to complete the process.
STUDENT ACCOUNTING DEPARTMENT What do they do? The Student Accounting Department provides financial accounting for the university. Student accounting plays a major role in registration and in reconciling student accounts receivable for the university.
When will you interact with them? Tuition & Fees Payments Payment Plans Direct Deposit
Cashier's Office Refund Schedule 3rd Party Billing
Phone: (919) 530-5071 | Email: studentaccounting@nccu.edu
The fastest way to receive a refund. Undergraduate students with loans must be enrolled in at least six credit hours to receive a refund from their loan proceeds. You can set up your direct deposit in Banner SSB. Student Direct Deposit Instructions For Self-Service Banner The refund schedule will be posted on the Student Accounting Office webpage.
PAYMENT PLAN OPTIONS NCCU offers payment plan options for those that want to pay out of pocket or need assistance covering a portion of their tuition costs.
University 4-Pay and 5-Pay Payment Plans
The University 4-Pay and 5-Pay Payment Plans enable students to pay all or a part of the semester’s tuition and fees in installments without interest charges. The University 4-Pay and 5-Pay Payment Plans may be used to supplement all other forms of scholarships, grants or loans. The University 4-Pay Plan or 5-Pay Plan is not available for the summer semesters.
we recommend that students ... Questions? For further information, please contact the Student Accounting Office at 919-530-6356 or send us an email at bursar@nccu.edu.
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Distance Education Community WEBINAR SERIES The webinar series focuses on topics relevant to student success. ASSOCIATIONS/CLUBS/TRIPS Ask your DE Coordinator/Advisor about associations, clubs, and/or trips within your department. OMEGA NU LAMBDA NCCU established the Omega Nu Lambda, Sigma Chapter which is the only national collegiate honor society exclusive to online students. DISTANCE LEARNER AWARDS CEREMONY NCCU Online hosts a ceremony that honors the highest achieving students by program, A-Honor Roll, and special recognitions each year.
Student Success Team Your Success is Our Priority! Give us a call! Questions? Concerns?
Division of Extended Studies Khadijah Salaam Student Services Coordinator & Coordinator - Admissions ksalaam@nccu.edu | 919-530-7736
Keana Williams Coordinator- Transfer Services & Transfer Academic Advisor kwill331@nccu.edu | 919-452-9406
Dana Moore Coordinator - Administrative Assistant dmoore@nccu.edu | 919-530-7621
Lauren Wilder Student Services Specialist lwilder9@nccu.edu | 919-530-5362
NCCU ONLINE WEBSITE Stay Connected Online! Visit nccuonline.nccu.edu to access valuable student resources to assist you as you move toward degree completion.
STUDENT RESOURCES
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ONLINE LEARNING 101 An introduction to learning online to help you understand what it means to be an online student and to be successful in the online environment. Will explore what taking an online course entails. Link
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LIBRARY SERVICES Whether you want to reserve materials, access our virtual computer lab, or get research assistance, you can do it all online via the James E. Shepard Memorial Library. Link TUTORING Need help with math, biology, statistics, or another subject? Online tutoring resources are available. Upswing Online Tutoring Link In-Person and Phone Tutoring Link
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STUDENT ACCESSIBILITY SERVICES If you or someone you know needs extra support, we’re here for you. We make opportunities available for all students, including ADA accommodations and services. Link
NCCU ONLINE WEBSITE
STUDENT RESOURCES
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CAREER SERVICES Discover your ideal career, then land an enviable job with help from NCCU Career Services. Link
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VETERANS CENTER NCCU is recognized by G.I. Jobs as a Military Friendly School and provides hands-on assistance to make your transition from military to college life or a new career smooth and successful. Link
COUNSELING CENTER The NCCU Counseling Center offers an array of services to meet your social/emotional needs, including anonymous mental health screening with confidential feedback. Link
REMINDERS We developed this Checklist to assist you to focus on your Next Steps. Eagle On-Line (myEOL) Go to the NCCU homepage and click on the Eagles On-Line myEOL link. Create myEOL account by entering your Banner ID# 820-00-0000 and Banner Pin #: Initially, your date of birth MMDDYY and last name. Access NCCU email account, Self-Serve Banner, Blackboard, Degree Works, Navigate, Tech Support, and so much more.
Academic Calendar Review key dates on the Academic Calendar via the NCCU Registrar webpage.
NCCU Eagle Card Request student ID card. Request Eagle Card If you have questions regarding your Eagle Card contact Arlena Roper (919) 530-5010 or via email at aroper16@nccu.edu.
Registration / Advising Session Schedule registration/advising session with Academic Department Advisor List
Tuition Review Online Tuition/Fee Costs If you didn’t enter your NC Residency Determination number on the admission application, please complete this process before the first day of classes. NC Residency Determination. Tuition and Fees are due Fall 2022: August 1st Spring 2023: January 3rd Payment Plans & Options Questions regarding tuition contact Eagle Service Center at 919-530-6180.
Financial Aid Visit the Office of Scholarship and Student Aid webpage for information on financial assistance. Applying for Financial Aid School Year Fall/Spring Admit: 2022-2023 NCCU School Code: 002950 Once you complete FAFSA follow up with the Office of Scholarship and Student Aid. (919) 530-6180 | ssa@nccu.edu Accept Award Letter
NCCU Online Student Resources Review the online resources. Library Services, Upswing Online Tutoring, Career Services, Veterans Center, Counseling Center, and much more. The Office of Student Accessibility Services provides accommodations and support services to NCCU scholars with a learning difference, disability, and/or medical condition.
Blackboard / Textbooks Once you have registered for courses access Blackboard via myEOL and familiarize yourself with the platform. Helpful resources for navigating Blackboard. Blackboard Learn You can locate your textbooks in several different ways. Banner SSB via myEOL NCCU Bookstore online Blackboard via Follett link Course syllabus NCCU Book Store Contact Information (919) 530-6445 nccu@bkstr.com Access courses via Blackboard on the first day of classes.
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