Family Matters August 2013 by NCNG Family Programs

FamilyMatters

NCNG FamilyPrograms August 2013

Back To School Events Coming Soon Tax Free Weekend YO UR ULTIMA TE SOURCE

Content

ON THE COVER: Image by Eli Keck Courtesy of Mrs. Kathryn Jarvis, NCNG Family Programs

05 Let's Create Great Opportunities Out of work Guard Servicemembers in North Carolina now have a helping hand in finding a job thanks to the recently opened N.C. National Guard Education and Employment Center at Joint Force Headquarters in Raleigh.

06 From this Moment On 2013 Strong Bonds Events at the Beach Or Mountains

You hold the Key

Tricare Program for More Members

Beginning July 25, 2013, the Department of Defense is expanding autism services available to retirees and other non-active duty family members with the introduction of the Applied Behavior Analysis (ABA) pilot program. There are no changes to the level of care and service being currently provided to active-duty family members.

Babysitter's Back Pack Training

Get the training to market Baby Sitting Services

12 North Carolina National Guard Youth at 4-H Camp A leap of faith was an accurate description for the dilemma in which Anthony Hudgins Jr. found himself. The son of Army Staff Sgt. Anthony Hudgins stood atop a 30-foot utility pole and the only way down, without the benefit of gravity, was a trapeze just out of reach.

15 You Hold the Key What are some KEY tasks of an EFFECITVE Family Readiness Group?

Free Fun For Everyone

Peak's Community and Family Celebration!

Hi Everyone, This Summer is flying by! Again, our Family Program staff has partnered with several organizations across the State to host Back to School events in every Region. We know that preparing your children for their return to school is expensive, so we hope this helps. Across the state we are hosting Back to School events which cover almost every regions. Please see page 9 for the list of events To help wrap up on summer, the Chaplains have decided to host two (2) simultaneous Marriage Enrichment events, one (1) at the Beach and one (1) in the Mountains.

MESSAGE FROM The Director

You will notice that some things have changed... due to budget constraints, we have down-sized the # of Family Assistance Centers and shifted some FAC locations (see page 17); and we have the new Education and Employment Office to assist with educational benefits and to help with finding jobs. See page 5 for more information. We are all working hard to meet your needs. If there is something that we have forgotten to add or you would like to see, please let us know at ncngfamilyprograms@gmail. com.

Diane Coffill Sincerely,

NC National Guard and Families first line of Defense Call the Behavioral Health at

1-855-322-3848 About Family Matters Family Matters was created to provide Servicemembers and Families the most up-to-date information and services available. If you would like to contribute to future issues, or if you have suggestions and comments, please contact the NCNG Family Programs Marketing and Communications Department personnel, Angelena Dockery or Kathryn Jarvis, at ncngfamilyprograms@gmail.com. E-Versions of Family Matters can be downloaded at the NCNG Family Programs webpage at www.nc.ngb.army.mil. References in this newsletter to any specific commercial products, processes, services, or the use of any trade, firm, or corporation name does not constitute endorsement, recommendation, or favoring by NCNG Family Programs.

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FA M I LY M AT T E R S â&#x20AC;&#x201A; A u g u s t 2 0 1 3

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N.C. National Guard Opens New Job and Education Center by Army Sgt. Mary Junell, 382nd Public Affairs Detachment RALEIGH – Out of work Guard service members in North Carolina now have a helping hand in finding a job thanks to the recently opened N.C. National Guard Education and Employment Center at Joint Force Headquarters in Raleigh. The center, which started in June, has eight full-time employees dedicated to teaching service members and their families how to get the most out of their education benefits and also help connect them with potential employers. Army Capt. Sara Day, deputy director of the Education and Employment Center, has high hopes for the new operation. “Our goal for this office is to be a one-stop-shop to successfully further our Guardsmen and women’s careers,” Day said. “Whether that be finding them a job now so they can feed their family or assisting them in obtaining their education benefits so they can further their career.” Case managers in the center network with local businesses to find job openings, help service members with their resumes, prep them for interviews and teach them how to translate their military skills into language civilian employers will understand.

Let's Create

G r e a t Opportunities

“We have to learn how to bring an infantryman in here who thinks all he did was kick down doors and teach him that his skills as a team leader or platoon sergeant translates to management in the civilian world,” Day said. “We teach soldiers what language to use when talking about their skills to future employers.” The soldiers working in the center treat finding jobs and helping facilitate interviews as little victories.

“Sgt. 1st Class James Hartley, with the Recruiting and Retention Battalion, sent information from a contact at Sam’s Club to the Employment and Education Center,” said Sgt. Eric Burgos, a case manager who works in the Employment and Education Center. “I called and spoke with the membership manager and discussed the needs and expectations of potential candidates we could provide Sam’s Club. She went as far as to give me her personal cell phone number and

asked that I contact her immediately when a N.C National Guard soldier applies with Sam’s Club. That speaks volumes on how military friendly she is as well as Sam’s Club as an organization.” Burgos shared a moment of success by highfiving Day after getting off the phone with the potential employer. He said he feels thankful to be able to provide service members, who desperately need it, to find work by linking them up with these military-friendly employers. “It is a great feeling to know that companies are out there that are truly military friendly and don’t just use that term as a marketing tool,” said Burgos. Day said helping out fellow soldiers makes the job more fulfilling.

“It always feels good to help out another person,” Day said. “But, when it is a soldier, it is like helping out a member of your family. We care about each other in the N.C. National Guard; we are a family.”

Day said it is important that service members know they have someone to talk to without feeling embarrassed about their situation and that most of the case managers understand what they are going through. “I’m not ashamed to say I was one week away from not being able to make my mortgage payment before I got this job,” Day said. “I want soldiers to know that anyone and everyone, regardless of what rank they are, go through the same struggles. They are not failures and they are not alone. I felt alone and it would have helped greatly to know that this center exists. I remember feeling like I wanted anyone to throw me a lifeline when I thought I was not going to find a job. I hope that we are that lifeline for the soldier.” The N.C. National Guard Employment and Education Center can be reached at (919) 664-6463 [or toll-free at (800)621-4136 Extension 46463] and is open Monday through Friday.

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STRONG BONDS

Plan your next Couples’ Getaway at one of our upcoming August Strong Bonds Marriage Enrichment Retreats. You can choose where you’d like to spend your August 9-11th weekend. Enjoy the NC Mountains or splash in the Ocean, all while taking the time to focus on your marriage. You’ll gain insightful information which can enhance your military marriage. You will receive handy tips and tools, and participate in some practical exercises that will strengthen the bond with your mate.

FROM THIS MOMENT ON Friday Night

Registration: 4pm-6pm

Icebreaker/Hors’doeuvres: 6pm-8pm Saturday: Breakfast/ Lunch Provided

Sunday Breakfast (retreat concludes prior to lunch)

No registration fee, free hotel accommodations, networking with other Military Couples and all in a great location. Childcare is available. Location and additional information will be provided, when available. Space is limited, so reserve your space today. Registration Forms online at www.nc.ngb.army.mil/SS/FP/Pages/SB.aspx

FA M I LY M AT T E R S A u g u s t 2 0 1 3

T R I C A R E U P D AT E Beginning July 25, 2013, the Department of Defense is expanding autism services available to retirees and other non-active duty family members with the introduction of the Applied Behavior Analysis (ABA) pilot program. There are no changes to the level of care and service being currently provided to active-duty family members. Applied Behavior Analysis Pilot

behavioral developmental pediatrics, neurodevelopmental

•A functional assessment that may include a functional

The Applied Behavior Analysis (ABA) Pilot is available to

pediatrics, pediatric neurology or child psychiatry, or a

analysis to address problematic behaviors

non-active duty family membersBeneficiaries whose spon-

PhD or PsyD. clinical psychologist working primarily with

Data gathered from parent/caregiver interview and par-

sors are not serving on active duty in a uniformed service,

children.

ent report rating scales

including sponsors who are: retired; survivors of deceased service members; Medal of Honor recipients no longer serving on active duty; and National Guard and Reserve

Baseline psychometric testing using: Referral to a Board-Certified Behavior Analyst

•Autism Diagnostic Observation Schedule (ADOS-II) for

The diagnosing provider (described above) will refer

diagnosis, and

members who are not currently serving on active duty for

you to a Board-Certified Behavior Analyst with a Mas-

Vineland Adaptive Behavioral Scale (Vineland-II) to as-

more than 30 consecutive days. diagnosed with an Autism

ter’s degree or higher who is qualified to perform an ABA

sess functioning

Spectrum Disorder. Through the ABA Pilot, ABA rein-

assessment. You may be referred to a military hospital or

•The initial ABA treatment plan must specify the number

forcement, usually provided by the parents/caregivers,

clinic for the initial ABA assessment if authorized civilian

of hours per week recommended for ABA reinforcement

can be provided by non-certified “surrogate parental in-

providers aren’t available near you. The referring pro-

services under the ABA Pilot.

tervention assistants.” These are usually Board-Certified

vider will provide ongoing oversight of all approved ABA.

Assistant Behavior Analysts and paraprofessional “ABA Tutors” working under the supervision of Board-Certified Behavior Analysts at the masters-level or doctoral-level.

ABA Reassessment Prior Authorization from your Regional Contrac-

•ABA reinforcement will be authorized for one year at

tor

a time. A new referral requesting authorization for one

The request for prior authorization for the ABA Pilot for

year will be required prior to expiration of the initial one

The ABA Pilot is available in the United States and

non active duty family members must include a descrip-

year authorization

District of Columbia. By law, it will run for one year

tion of why ABA is appropriate. If enrolled in a Prime

•The ABA treatment plan will be updated by the Board

(July 25, 2013 through July 24, 2014). Any exten-

option, your physician PCM will coordinate the prior

Certified Behavior Analyst and will be based on periodic

sion requires new legislation.

authorization. If using TRICARE Standard and Extra,

reassessment of progress toward objectives and goals

TRICARE Reserve Select, TRICARE Retired Reserve

•The Vineland-II, a test which takes about 30 minutes to

Eligibility

or TRICARE Young Adult-Standard, you may need to

take and assesses ability to function, must be repeated

Benefits under the ABA Pilot are available to non-active

coordinate with your regional contractor for prior autho-

every 180 days as one measure of treatment progress

duty family members, age 18 months and older who meet

rization:

Individual reviews for continued treatment will consider

the following qualifications.

•North Region: Health Net Federal Services

all facts and circumstances, including referring provider

South Region: Humana Military Healthcare Services

input, parent/caregiver involvement and concerns, and

•West Region: United Healthcare Military & Veterans

any factors contributing to impediments to demonstrated

Autism Spectrum Disorder Diagnosis from a Physician

progress

The diagnosing provider must be an authorized physician

The initial referral and prior authorization to the Board

•Testing alone will never determine TRICARE authoriza-

primary care manager (PCM) or a specialized Autism

Certified Behavior Analyst is for the ABA assessment

tion for ABA

Spectrum Disorder diagnosing provider. PCMs who

only. A second referral and prior authorization for ABA

are authorized to diagnose and refer for ABA If using

is required once the initial ABA assessment is complete.

Out-of-Pocket Costs

TRICARE Prime, TRICARE Young Adult-Prime or the

Once the ABA assessment is complete, each ABA refer-

TRICARE will cost share up to $36,000 annually.

US Family Health Plan, an authorized PCM must be a

ral and prior authorization shall be for one year of ABA

10% cost-share applies, which doesn’t count toward the

physician. PCMs who are nurse practitioners, physician

at a time. A new referral is required for each period of

TRICARE Standard deductible or the family’s cata-

assistants or other types of providers can’t diagnose an

authorized care.

strophic cap. Few, if any beneficiaries, will likely exceed

Autism Spectrum Disorder for TRICARE coverage purpose If using TRICARE Standard and Extra, TRICARE Retired Reserve or TRICARE Young Adult-Standard, if you don’t have a PCM, the authorized primary care pro-

the $36,000 annual cap applicable to ABA reinforcement. Initial ABA Assessment ABA assessment is a process used for developing an

individual ABA treatment plan. For TRICARE coverage

vider can be any TRICARE-authorized family practice,

purposes, the ABA assessment must be conducted by a

internal medicine, or pediatric physician.

Board-Certified Behavior Analyst with a Master’s degree

Specialized Autism Spectrum Disorder diagnosing

or higher. The assessment includes data obtained from:

providers

•Direct observation, measurement and recording of

Physicians who are board-certified or board-eligible in

behavior

A u g u s t 2 0 1 3 FA M I LY M AT T E R S

A cross t h e state

Babysitter’s Backpack, CPR & First Aid Training August 7 & 8 9AM – 3PM Wake County Commons Building

4000 Carya Dr. Raleigh

�� •  �� •  �� •  �� •  �� •  �� •  �� •  �� •  ��

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You're Invited

The Family Member Satisfaction Survey accessible via an online portal (Survey Monkey), at: https://www.surveymonkey.com/s/2013Family or at the back of this issue of Family Matters

All surveys must be completed online/submitted via mail or email no later than close of business 9 August 2013. Mail survey to : Eastern Region Assistant Program Manager ATTN: Ms. Erin Berry 434 Chase Road, Columbus, OH 43214 or email to erin.berry@cog-ps.com 8

FA M I LY M AT T E R S A u g u s t 2 0 1 3

Join North Carolina National Guard Family Programs And Operation Homefront Carolinas For the Back to School Brigade! —Asheville Armory- 3 August from 11AM-2PM —Lenoir SFAC- 3 August from 10AM-3PM

The Carolina Panthers are offering —Charlotte Armory 9 August from 3PM-6PM —Wilmington Armory- 17 August from 10AM-2PM

a special military rate for tickets to the first 2 games of the 2013 season. Please see below for de-

- Winston-Salem Armory, 15 August from 3PM-7PM

tails.

—Reidsville Armory - 04 August from 1PM-4PM Please contact You Local Family Assistance Center Specialist for questions or to RSVP For the above events —Raleigh Governor's Mansion - 24 August from 11AM-1PM Supplies provided by John Deere, Wells Fargo and Operation Homefront. To RSVPs for this event contact: Alice Dean, Lead Child & Youth Coordinator, alice.c.dean.ctr@ mail.mil, 919/520-9548 or Kristi Wagner, Youth Coordinator, kristi.l.wagner4.ctr@mail.mil, 919/485-9561

In continuing recognition of Salute to Service and all of our military in the Carolinas, the Carolina Panthers are excited to offer a special military rate for the first two games of the Carolina Panthers 2013 season against the Chicago Bears (8/9) and the Pittsburgh Steelers (8/29). As part of this special offer, you

Child and Youth Programs Upcoming Events August 10th (9:00 am to 3:00 pm/lunch included, NC Transportation Museum, 411 S. Salisbury Ave., Spencer, NC 28159 (ages 5 and up) NCNG Triangle Teen Council starts back meeting on Tuesday, September 17 from 5:30 to 8:00 pm at Wake County Extension Office, 4001 Carya Dr., Raleigh, NC 27610. (ages 13 - 18) September 27-29th, Operation Kids on Guard Overnight Camp, Camp Butner Training Center, 539 Roberts Chapel Road, Stem, NC 27581 (ages 8 and up) For more information contact Alice Dean, alice.c.dean.ctr@mail.mil or 800-621-4136 ext 12183

may purchase a $52 ticket at the special military rate of $22 each. Availability is limited and sold on a first come, first serve basis through this online offer only. To take advantage of this special offer, follow the instructions below:

Click on the following link to purchase tickets: https://oss.ticketmaster.com/aps/panthers/EN/link/ promotion/home/bff86f3cc9c6c6d cb6a0f6f9e148af088980d01a?ca mefrom=MIL

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FA M I LY M AT T E R S A u g u s t 2 0 1 3

C h i l d and Y out h P rogra m s

Computers under $3,500 Computer equipment under $250

TAX FREE WEEKEND North Carolina Sales Tax Holiday 2013 begins on Friday, August 2 and ends on Sunday, August 4 Sports and recreation equipment under $50

Clothing, footwear, and school supplies under $100

Check out your County's website for more Back-to-School tips for families

NCNG CHILD & YOUTH PROGRAM STAFF

Alice Dean Lead Child And Youth Coordinator (800)621-4136 Ext. 12183 alice.c.dean.ctr@mail.mil

August

Kristi Wagner Youth Coordinator (800) 621-4136 Ext. 14761 2 0kristi.l.wagner4.ctr@mail.mil 1 3 FA M I LY M AT T E R S 1 1

S u m m er C a m p REIDSVILLE, N.C. – Playtime for members of the North Carolina National Guard’s Youth Camp at the Betsy-Jeff Penn 4-H Educational Center here. The camp, held June 23 – 28, was free of charge for children of North Carolina National Guard Soldiers and Airmen. Campers experienced a wide variety of activities such as archery, horseback riding, canoeing, ropes course, climbing wall, arts and crafts, environmental education, athletics and team building. (Photo courtesy of Betsy-Jeff Penn 4H Educational Center/Released)

Soldiers’ Children Thrilled at 4-H Summer Camp By Sgt. 1st Class Robert Jordan REIDSVILLE — A leap of faith was an accurate description for the dilemma in which Anthony Hudgins Jr. found himself. The son of Army Staff Sgt. Anthony Hudgins stood atop a 30-foot utility pole and the only way down, without the benefit of gravity, was a trapeze just out of reach. The “leap” phrase also describes what 51 of his newest friends did at the North Carolina National Guard Youth Camp at the Betsy-Jeff Penn 4-H Educational Center June 23-28. “I am not sure what was shaking more, me or the pole,” Hudgins Jr. said. He met the challenge with a mix of fun and fear. Similar drama replayed over the camp’s 200-acres of hills, fields, forests, streams and lake. Campers tested their skills and discipline with archery, horseback riding, canoeing, climbing wall and ropes course, arts and crafts, environmental education, athletics and team building. “Our [NCNG] child and youth programs are the best kept secret in the Guard,” said Alice Dean, state youth coordinator.

@ncngfamily 12

FA M I LY M AT T E R S A u g u s t 2 0 1 3

Continues on Page 14

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A u g u s t 2 0 1 3 FA M I LY M AT T E R S

CHILD AND YOUTH PROGRAM Summer Camp Continued from Page 12 The camp was free of charge for children of NCNG soldiers and airmen. The first-come, first-served registration was held statewide for all families of Guard members. “Camp for my three children and a niece was way out of reach,” said Army Staff Sgt. Danielle Cotton, a training noncommissioned officer

“

”

Our [NCNG] child and youth programs are the best kept secret in the Guard

Not every event requires ropes, cables, a helmet and a

strong tolerance for heights. All of the kids find something they really enjoy, said the camp’s summer program director,

with the headquarters of the 30th Armored Brigade Combat

Stacy Burns. The camp’s events are not just recreation but

Team, headquartered in Clinton, N.C.

growth. “They allow children to develop confidence and leadership,” Burns said. All good things come to an end and, after

The fact that the camp was free really took a burden off of

quite a week, the time to go home arrived. Children carrying

her shoulders. Destiny Morell, daughter of Army Staff Sgt.

sleeping bags, clothes and everything else needed for a week

Michael Lanasa, met her challenges, too. She balanced herself

from home shuffled into the recreation hall. The children’s

precariously across a narrow log about 40-feet off the ground

luggage lined the walls as they darted back and forth with pens

REIDSVILLE, N.C. -- A member of the North Carolina National Guard’s Youth Camp at the Betsy-Jeff Penn 4-H Educational Center gets ready to canoe here. The camp, held June 23 – 28, was free of charge for children of North Carolina National Guard Soldiers and Airmen. Campers experienced a wide variety of activities such as archery, horseback riding, canoeing, ropes course, climbing wall, arts and crafts, environmental education, athletics and team building.

tied and secured between two trees. “I thought I was gonna

in hand to sign each other’s camp T-shirts. Hugs, handshakes,

fall, many, many times, but I made a goal of making it all the

laughter and a few tears marked the parting of new friends as

way,” Destiny said.

parents arrived. “It felt like home,” said the younger Hudgins.

FA M I LY M AT T E R S A u g u s t 2 0 1 3

V o l unteer readiness

YOU HOLD THE KEY What are some KEY tasks of an EFFECITVE Family Readiness Group? The following list includes most of the key tasks for which leaders organize the FRG, plan its activities, and run it: To Do Key Tasks 􀀹􀀃 Invite everyone in unit 􀀹􀀃 Establish goals 􀀹􀀃 Training classes 􀀹􀀃 Recruit volunteers 􀀹􀀃 Welcome newcomers 􀀹􀀃 Establish phonetree

􀀹􀀃 Conduct meetings 􀀹􀀃 Plan events 􀀹􀀃 Publish newsletter 􀀹􀀃 Keep records 􀀹􀀃 Recognize volunteers 􀀹􀀃 Maintain contact Continued on page 16 A u g u s t 2 0 1 3 FA M I LY M AT T E R S

VO LU N T E E R

Keys Continued from page 14 Benefits of the FRG

FAMILY READINESS SUPPORT ASSISTANTS

The FRG leader, the commander, and other leaders need to know and pass on to others the benefits of having a strong FRG. Soldiers and Families need to understand what’s in it for them. This is espe-

(800) 621-4136

cially true for new members, new FRGs, or newly revived FRGs. Not only must leaders tell about the benefits—Soldier and Families must be shown! Benefits include: •helps Families learn to be more self-reliant, •promotes better use of resources, •conduit for friendships, •builds cohesion and morale, •provides peace of mind for Families and Soldiers, •conduit for information,

If you are interested in becoming a Volunteer with your service member’s National Guard unit or would like more information about Family Readiness Groups, please contact Judy Richardson at 910.347.4352 ext 5 / judith.r.richardson.ctr@mail. mil. If you are a current FRG Volunteer and need to schedule your yearly/refresher training call your Brigade FRSA or Judy richardson to schedule training.

•improves Families’ ability to cope with separation, lies into the unit and Army Family, •reduces social isolation, sion, •opportunities to do fun things

•opportunities to build new skills, and

Now we're easier to find. Just type (or search)

NCNGFP

•takes some workload off the chain of command.

Goldsboro: Greg Smith gregory.p.smith14.ctr@mail.mil Ext. 15423 High Point (Temporary location due to Construction): Gloria Fields gloria.d.fields.ctr@mail.mil Ext.15620 Jacksonville: Judy Richardson judith.r.richardson.ctr@mail.mil Ext. 11346

Oxford: Norman Dean norman.g.dean2.ctr@mail.mil Ext. 12182

•enables soldiers to focus on mis-

•opportunities to help others,

Clinton: Sarah Strickland sarah.r.strickland.ctr@mail.mil Ext. 14735

Morrisville: Darlette McCormick darlette.s.mccormick.ctr@mail.mil Ext. 16313

•integrates new Soldiers and Fami-

together,

Charlotte: Nikkie Newsome genesia.k.newsome.ctr@mail.mil Ext.14548

FA M I LY M AT T E R S A u g u s t 2 0 1 3

Raleigh: George Lane george.w.lane2.ctr@mail.mil Ext. 46714

Asheville Military Family Resource Center 7 Yorkshire St. Suite 101, 28803/Fax: (828) 274-7209 Vacant, (828) 274-8571 Charlotte Unit Family Contact Center 4240 West Blvd., 28208/(800) 621-4136 Carry Bandy, FAC Specialist, carry.s.bandy.ctr@mail.mil, Ext. 14573 Gabrielle H. O'Flanagan, gabrielle.h.oflanagan.ctr@mail.mil, Ext 14547 Greenville State Family Assistance Center 1401 N. Memorial Dr., 27834/(800) 621-4136 Ext. 11150 Dawn White, dawn.m.white2.ctr@mail.mil Lenoir State Family Assistance Center 1535 Beecher Anderson Rd., 28645/ (800) 621-4136 Ext. 11242 Frances Johnson, frances.r.johnson28.ctr@mail.mil Raleigh Unit Family Contact Center 4105 Reedy Creek Rd., Raleigh, NC, 27607/(800) 621-4136 Lisa Faison, lisa.m.faison.ctr@mail.mil, Ext. 47100 Mark Woolbright, mark.l.woolbright.ctr@mail.mil, Ext. 47102 Bob Bowman, robert.a.bowman1.ctr@mail.mil, Ext. 46979 Raleigh JFHQ Unit Family Contact Center 636 Gold Star Drive, Raleigh, NC, 27607/800-621-4136 Ext. 46078 Wendi Bell, wendi.h.bell.ctr@mail.mil Smithfield Unit Family Contact Center 406 Hospital Rd., 27577/(800) 621-4136 Ext.12784 Abby Millsap, abigail.e.millsap.ctr@mail.mil Southern Pines Unit Family Contact Center 510 W. Morganton Rd., PO Box 1317, 28387/ (800) 621-4136 Ext. 12863 Earlene Capps, earlene.b.capps.ctr@mail.mil, Wilmington Unit Family Contact Center 2412 Infantry Rd., 28405/(800) 621-4136 Jim Marley, james.e.marley.ctr@mail.mil, Ext. 16918 Winston-Salem Unit Family Contact Center (UFCC) (Temporary location due to construction in Greensboro) 2000 Silas Creek Pkwy., 27103/(800) 621-4136 Ext. 15651 Sandy Harrison, FAC Specialist, sandra.b.harrison2.ctr@mail.mil

Family Assistance Centers Family Assistance Centers are located across the State to provide assistance to ALL Military Service Members and their Families. If you know of a Service Member or Military Family that has a question or concern, please share our contact numbers, web site, newsletter, and Facebook link. We're here to help.

Personal Financial Counselor Our Personal Financial Counselor can provide FREE one-on-one financial counseling services to you and your Family. Mr. Chip Jurgensen, CFP, NCJFSAP (919) 334-8313 cjurgensen@mflc.zeiders.com

MFLC PROGRAM ~Provides short-term, situational, problem-solving counseling services to Servicemembers and their Families ~Provides psycho-education to help military Servicemembers and their Families understand the impact of stress, deployments, family reunions following deployments and the stresses of military life ~MFLC services augment existing military support services ~Flexible service delivery (Outreach/Rotational and OnDemand); Services can be provided on or off military installations ~Services provided to individuals, couples, families, and groups ~Childrenâ&#x20AC;&#x2122;s Support Program addresses military impact on children ~MFLCs are mandated reporters of child abuse, domestic abuse and duty-to-warn situations ~Services are otherwise confidential and private â&#x20AC;&#x2039; taff: S John Alleman Adult and Family Specialist (919) 745-9635 Betty Steelman Youth and Family Specialist (919) 665-9178

FA M I LY M AT T E R S A u g u s t 2 0 1 3

Family Member Satisfaction Survey 1 June 2013

The goal of the National Guard Child and Youth Program is to provide timely, flexible and high-quality support services and enrichment programs to geographically dispersed military-connected youth. In an effort to ensure successful delivery of these services, we invite you to complete the following Family Member Survey. Please reflect back on your interactions and experiences with the Child and Youth Program as well as Child and Youth Program Coordinators from 1 June 2012 to present. Ratings you provide will be used to help us identify areas of strength as well as areas to target for further improvement. Thank you for your time and service.

Demographic information: State/Territory: _______________________________________________________________ Service Member

Service Component:

Family Member

ARNG

ANG

Ages of Youth/Dependents (check all that apply):

0-5

Other

6-12

13-18

Email Campaigns

Briefing

Other

Please Explain: __________________________________________________________________

Facebook

Twitter

Flyer/Brochure

Other

State/Territory Website

Newsletter

JSS Website

What do you see as overall strengths of the Child and Youth Program in your state/territory?

What do you see as areas needing targeted for improvement in your state/territoryâ&#x20AC;&#x2122;s Child and Youth Program?

What impact has the Child and Youth Program had on your military youth(s)?

Family Member Satisfaction Survey 1 June 2013

Please rate your overall satisfaction in the following areas on a scale of 1-5. Designated point values are as follows: 1 = Not at all 2 = Somewhat Satisfied 3 = Indifferent

Areas of Consideration:

4 = Satisfied

The level of programming provided during state/territory-level events for children and youth

The programming and support provided for children and youth during Yellow Ribbon events (predeployment, during deployment and reintegration)

The timeliness by which Child and Youth Coordinators provide resources and information when contacted and requested

The marketing of Child and Youth Programming opportunities for involvement (i.e. Symposiums, Teen Councils, Camps, Retreats, etc.)

The marketing of youth-related services available to military-connected Families throughout the deployment cycle

The level of communication between Child and Youth Program Coordinators and families with deployed Service Members

The degree of supervision provided during state/territory sponsored events and activities by staff, contractors and/or volunteers

The overall attention placed on ensuring the safety and well-being of participating children and youth

The implementation of respectful and appropriate behavior management techniques utilized during events Professionalism of Child and Youth Program Coordinators during events, briefings and trainings

Overall satisfaction with the Child and Youth Program in your state/territory

5 = Very Satisfied

N/A Not Applicable

N/A

Family Member Satisfaction Survey 1 June 2013

For each statement below, please rate the degree to which the Child and Youth Program services and support have been helpful to your family.. Designated point values are as follows: 1 = Not Helpful

2 = Somewhat Helpful

Areas of Consideration:

3 = Helpful

4 = Very Helpful

N/A Not Applicable

Child and youth programming and support provided increased overall youth preparedness when faced with deployment and/or lengthy separations

Youth-related resources and support provided improved overall readiness to manage the challenges and emotions associated with deployment/lengthy separation from service member

Programming and activities provided by the Child and Youth Program improved overall youth resilience and ability to positively cope with change Child and Youth Program services provided necessary information and support for equipping youth with positive stress management skills

Engagement in youth-related programming and activities provided opportunities for greater leadership development

Child and Youth Program services and support equipped youth with positive problem solving skills Engagement in Child and Youth Program events increased opportunities for positive youth networking and relationship-building

Youth-related resource and referral inquiries resulted in greater awareness of services available for militaryconnected youth

Family Satisfaction Surveys developed and distributed by Cognitive Professional Services Inc.

N/A