NCSG Innovation 2012 February 15-18 • Orlando, Florida
Orlando is the place to be for NCSG Innovation 2012! Plan NOW to be there February 15-18 for another great year of nationalcaliber chimney education and professional networking. Reservations at the Buena Vista Palace are now open! Call (866) 397-6516 and mention that you’re with NCSG or use the link online at www.NCSG.org to lock in rates starting at $139/night. Note: There is an additional $10.95 daily resort fee which includes free wi-fi access and parking during your stay. If your family perked up a little when they heard the word “Orlando”, we’ve got you covered. Our group rate runs February 9-22, so you can sneak in a few days before or after the convention for some time with the world’s most famous mouse or exploring any number of Orlando’s exciting destinations.
Wish you were
Here! - NCSG
Staff
All eyes (and ears) on chimneys for NCSG Innovation 2012 in Orlando!
May 2011 Volume 35 #4
Table of Contents Features 14 Meet a Board Member P.34
24 NCSG Membership Benefits 30 State Guilds and Associations 32 Why is Named Insured Important? 34 Orlando 2012
P.40
Departments 3 Moving Forward 6 Editor’s Letter 8 Technical Q&A 10 Industry Watch 12 Chimney Sense 23 Progressive Perks P.43
36 New NCSG Members 38 Dates & Events
Sweeping: The Journal of Chimney and Venting Technology (ISSN# 10416692) is published 11 times annually, by the National Chimney Sweep Guild, 2155 Commercial Drive, Plainfield, IN 46168. Annual dues to the National Chimney Sweep Guild are $459 for Voting Member Companies and $689 for Supplier Member Companies, of which $80 goes toward a subscription to Sweeping: The Journal of Chimney and Venting Technology. Additional annual subscriptions are available for $80 by contacting the National Chimney Sweep Guild at the office of publication (NCSG, 2155 Commercial Drive, Plainfield, IN 46168).
40 Perspective 43 Darwin Awards 44 Classifieds
POSTMASTER: Send address changes to: Sweeping: The Journal of Chimney and Venting Technology National Chimney Sweep Guild 2155 Commercial Drive Plainfield, IN 46168 MAY 11 SWEEPING 1
ResourcePage
NATIONAL CHIMNEY SWEEP GUILD
COMMITTEE CHAIRS AND TASK FORCES FOR 2011-2012 Bylaws Diane Pilger (631) 863-2460 - chimneygal@aol.com Convention Site Selection Diane Pilger (631) 863-2460 - chimneygal@aol.com
Governance Randy Brooks (805) 646-8961 hearthhunter@aol.com
NFPA 211 Representative Randy Brooks (805) 646-8961 hearthhunter@aol.com
Government Affairs Phil Mitchell (603) 659-7776 - sootski@aol.com
NFPA 31 Representative John Pilger (631) 863-2460 chimneygal@aol.com
Discussion List Marge Padgitt (816) 461-3665 margepadgitt@comcast.net
International Relations Victor Imgarten (636) 477-9966 - stlswp@accessus.net
Ethics Mark Stoner (615) 459-2546 - ashbusters@aol.com
Long Range Planning Diane Pilger (631) 863-2460 - chimneygal@aol.com
Finance Mark Maynard (920) 830-1920 mark@chimneyguy.com
Membership Jeremy Biswell (913) 236-7141 fluesbrothers@yahoo.com
NFPA 54 Representative Jim Brewer (757) 523-2400 jbrewer@magic-sweep.com Public Awareness Task Force Marge Padgitt (816) 461-3665 margepadgitt@comcast.net
TECHNICAL ADVISORY COUNCIL To contact any member of the Technical Advisory Council, please call (317) 203-0088 and select the extension for the person who is best qualified to answer your question: Dennis Dobbs Installation or Service of Direct Vent Gas Appliances 317-203-0088 x: 1
Fred Joy Installation and Venting of Pellet Stoves 317-203-0088 x: 7
Chris Prior Masonry Construction and Restoration and Priorfire Fireboxes 317-203-0088 x: 2
Jay Walker Dryer Vents 317-203-0088 x: 8
Jim Brewer Gas Venting and NFPA 54 317-203-0088 x: 3
John LaBrosse International Residential Codes 317-203-0088 x: 9
John Pilger Oil Flue Sizing, Relining or NFPA 31 317-203-0088 x: 4 Randy Brooks NFPA 211 and Customer Communications 317-203-0088 x: 5
Rich Martinez Dryer Vents or Masonry 317-203-0088 x: 10 Rich Rua General Sweeping or Relining 317-203-0088 x: 11
Bart Ogden Stainless Steel Lining, Video Scanning and Narrative Report Writing 317-203-0088 x: 6 Be advised that advice given by NCSG’s Technical Advisory Council (TAC) reflects best practices of the chimney sweeping industry. However, we are unable to account for any particular type of situation since regional variations in construction practices and additional environmental, physical and geographical factors necessarily vary the level of service appropriate for a particular fireplace and/or chimney. Additionally, local laws and ordinances may govern and/or supersede the information and any recommendations provided. Final determinations are the responsibility of a local professional with first-hand knowledge of the situation, and the local Authority Having Jurisdiction (AHJ). Neither NCSG nor any member of TAC will be held liable for any damages whatsoever resulting from the use of or reliance on information provided by anyone associated with TAC. By your use of this member benefit you acknowledge acceptance of these terms.
ADVERTISING RATES for Sweeping: The Journal of Chimney & Venting Technology may be obtained by contacting Malisa Minetree at (317) 815-4688 or SweepingAds@indy.rr.com Design by Laura Houser Design • laurahouser.com • (317) 213-7497
PRINT GREEN
NCSG encourages industry partners to submit press release and articles to Melissa Heeke, Sweeping Editor at mheeke@ncsg.org. Submissions should contain items of interest or importance to the chimney and venting industry. Submissions should not contain direct solicitations, prices, or a call to action on the part of our readers. Submissions may contain images or artwork attached in a .jpg format. In all cases, NCSG reserves the right to edit submissions to fit space limitations, keep the release and publish at a later date, or refuse to publish the release for any reason. Neither publishing, nor refusing to publish the submission should be considered a statement of NCSG’s opinion regarding the release. NCSG further reserves the right to reject at any time any advertising determined not to be in keeping with the publications’ standards. Acceptance of advertising by Sweeping magazine does not necessarily constitute endorsement of products or services advertised. NCSG does not make any effort to review or substantiate claims made by advertisers. © 2011 National Chimney Sweep Guild, 2155 Commercial Drive, Plainfield, IN 46168 (317) 837-1500
2 SWEEPING MAY 11
NCSG BOARD OF DIRECTORS 2011-2012 President, Region 3 Jay Walker (850) 562-4692 • president@ncsg.org Vice President, At-Large Diane Pilger (631) 863-2460 • chimneygal@aol.com Treasurer, Region 5 Mark Maynard (920) 830-1920 • mark@chimneyguy.com Secretary, Region 1 Phil Mitchell (603) 659-7776 • sootski@aol.com Region 2 Bob Fleer (410) 544-7600 • bobfleer@aol.com Region 4 Marge Padgitt (816) 461-3665 • margepadgitt@comcast.net Region 6 OPEN SEAT FMI: Randy Brooks NCSG Governance Chair (805) 646-8961 • hearthhunter@aol.com At-Large Directors Jeremy Biswell (913) 236-7141 • fluesbrothers@yahoo.com Dennis Dobbs (256) 845-9814 • info@fireplaceservicecenter.com Fred Joy (785) 986-6432 • joyfredm@live.com Supplier Representative Edmund Poplawski (570) 504-7107 • epoplawski@olympiachimney.com
STAFF 2155 Commercial Drive Plainfield, IN 46168 (317) 837-1500 Fax: (317) 837-5365 Mark McSweeney, CAE Executive Director mmcsweeney@ncsg.org
Megan McMahon Office Manager mmcmahon@ncsg.org
Melissa Heeke, CAE Director of Communications & Marketing mheeke@ncsg.org
Sara Sichting Certification Coordinator (CSIA) ssichting@csia.org
Ashley Eldridge, COI, CPP Director of Education ashley@ncsg.org
Debbie Cornelius Membership Development Coordinator dcornelius@ncsg.org
Candice Bradbury Director of Finance cbradbury@ncsg.org
Donna Lee Kasmer Program Coordinator dkasmer@ncsg.org
JAY WALKER NCSG PRESIDENT
H
ave you had a chance to go through your notes you took at the recent convention seminars in Hartford? Have you ordered a new tool or tried different materials you saw at the trade show? Hopefully, after you thawed out from that freezing weather, you diligently began to incorporate some of the ideas you learned at the convention. It’s easy to absorb all the new information, but it’s sometimes hard to implement them once you’re back home with all the other distractions that take place. My business life has been a whirlwind since the first of the year. Just before the Hartford convention, I was the host for my Management Information Exchange (MIX) group. That entailed sharing my future short term and long term goals and being prepared to show all aspects of my business to others in the group. Believe me, while it can be hectic and very exhausting, this group review is probably the best tool I have for getting things done. It holds me accountable when a group of my own peers is my own board of directors. This type of structure that I have learned will also help me in regards to our board of directors and staff as we move forward. Springtime for me and my business has always been the time to rejuvenate and make changes that will hopefully help things run more efficiently and add value to our services for the rest of the year. It’s that time of the year in regards to NCSG as well. By the time that you read this, I will have led my first Annual Planning meeting. During this meeting, the board gets to do some brainstorming for new ideas to better facilitate goals. We also revisit the prioritization of the goals that were set at past meetings. In this fast-paced life we live, it can be challenging to keep up with the most useful technology available. I’ve always been one to wait awhile to adopt new
Moving Forward
technology. A good example is that I’m still sporting a flip phone; but hey, I just learned how to text with it. Technology has come a long way since the sweep days of just a pole and brush, shop vac, and a smile. One of my good sweep friend’s tagline reads “New World Technology, Old World Traditions”. While there’s nothing wrong with remembering our roots and the principles and foundations that have done us well over the years, we must always strive to do better and to better serve the public. Just a few examples of recent technology growth: • GPSs in the trucks to enable quickest routes, track employees, establish job arrival times, etc. • Laptops in our trucks with wireless printers so technicians can establish condition reports and proposals before they leave the client’s property.
Ventech Open House Friday, June 24, 2011 Barbeque & Beverages 11:30 am – 3:30 pm Ventech Headquarters 384 Harold L. Dow Hwy, Eliot, Maine 03903 www.ventechindustries.com • 866-439-0069
Featuring the ALL NEW Thermocrete Solo Demonstration & Hands-On Training • Product Information Guest Speakers to help you with Business Questions FREE camping Friday night for those attending the NHACP 2011 SweepFest.
MAY 11 SWEEPING 3
• Smart phones that can download documents and can transmit them to and from the office or swipe a credit/debit card. And all that information integrates with the software back in the office to reduce duplication of information. • Digital cameras and internal scanning devices that you can send up a flue or dryer vent • Rotary tools that sweep a flue spotless and a vac that keeps the client’s home dust-free. • The list goes on and on… You should have received a recorded message from me on your phone recently. If you are like me, you receive a number of solicitation calls, surveys and political messages each week, and it can get your guard up at first when you hear a recording. I hope my message was well-received. It’s just a gentle reminder that we are working diligently for you, and striving to keep the membership engaged. Tentative plans are to have each regional director send a phone message from time to time to provide you with an NCSG “state of the union” as well as any regional updates in your area. Just one more way, to help establish communications, and to remind you that the Guild is here as a resource for you. We have also introduced a new phone system to get help from the Technical Advisory Council. When you use the central phone number, you will be prompted to choose the appropriate category for your question. The system will enable us to track
the number of calls each month for each category so we know where the most help is needed. Being able to determine the categories of your questions will give us a better understanding of your technical needs. We have started once again contacting existing sweep companies that are not presently members to extend an invitation for them to join us in our industry growth, communications and director benefits. While it is NCSG’s duty to take care of its members, and to promote the hiring of a professional chimney sweeps to homeowners, it is also our duty to promote growth of the industry. Today, for me was a wonderful day. We had a beautiful cool morning, spring gobblers sounding off in the woods and boats on the lake. A chimney sweep in Florida? Yep, it has its benefits. Hopefully, if you reside in the snowy northern climate of our great country, you are now seeing a break from that weather and your clients are ready for their spring work they pre-scheduled. Be sure to mark February 15-18, 2012 on your calendar for NCSG Innovation 2012 in Orlando, Florida. Come learn some more new ideas, meet friends and join in the educational experience. Sweeps luck to you and your family, and God Bless. Jay K. Walker
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Editor’s Letter
MELISSA HEEKE NCSG DIRECTOR OF COMMUNICATIONS
T
his month’s issue is a very special issue for NCSG and for the industry. There is a great chance that you will learn something new about the Guild in this month’s issue, regardless of if you’re a current member or a future member of the organization. Jay Walker, NCSG’s new President highlights the state of the industry as he takes time to reflect upon renewal that comes with springtime. In this month’s Chimney Sense, Dennis Dobbs takes a moment to remind us of simple ways to advance our professionalism on the job site. We introduce you to the Guild’s volunteer board members and to the entire lineup of membership benefits and to the state guilds and associations which support the industry on the local level.
discussion list or by calling a regional director to chat. If you’re looking for new ways to get connected, give us a buzz at the Guild office. We can help you learn more about the benefits of membership, including volunteer opportunities which help you network with your peers from across the country. Volunteering on a committee is an excellent way to get connected and it doesn’t necessarily mean a huge time commitment.
If you aren’t active within the industry, we encourage you to reach out to your fellow sweeps by attending a state guild meeting or by connecting with NCSG members on the NCSG
All the best,
Enough from me for now, let’s get to this month’s issue! Many thanks to everyone who contributed information to our advertisers who support the publication and the organization and to you, our members and our readership! I hope you enjoy this month’s issue!
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Technical Q&A
Q
DENNIS DOBBS, NCSG TECHNICAL ADVISORY CHAIR
I have a potential customer who only wants a top-mounted damper. Do you see any problems with this?
A
Absolutely, I do. Before installing a top-mounted damper on any chimney, a Level 1 inspection is a must. A partial Level 2 could also possibly be required. Flues which serve an open fireplace can sometimes have hidden elements of surprise like other appliances vented into the same flue. A few that I’ve seen over the years are gas furnaces, water heaters, wood burning stoves in basements and, the most surprising, dryer vents. Top-mounted dampers can sometimes be a
quick and simple fix. We must remember that we are not replacing a throat damper; we are altering the damper’s location which can cause carbon monoxide issues. We are professional chimney sweeps and any time we are at the chimney top, it is our obligation to our customers and to ourselves to thoroughly check the chimney. This could ultimately save someone’s life and prevent problems for our business in the future.
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Industry Watch NEW VENTIS® CLASS-A CHIMNEY SYSTEM WINS VESTA AWARD Olympia Chimney Supply Inc in Scranton, PA received the 2011 Vesta Award in the Hearth/Barbecue Components & Controls category for its Ventis® Class-A Chimney System at the 2011 Hearth, Patio and Barbecue Expo in Salt Lake City. Richard Wright from Hearth & Home Magazine presented Will Kozlansky, Co-Founder of Olympia with the award. Olympia was honored to receive the Vesta award and to do so on behalf of its employees, customers and vendors who helped to make this possible. The development of the Ventis® Class-A All-Fuel Chimney System was a very long and challenging process that took approximately 5-years to complete. The hard work finally paid off in January of 2010 when Olympia officially received its UL103HT listing from Underwriters Laboratories. Olympia would like to extend a Thank You to all of its ‘Partners in the Business’! For more information on the Ventis® Class-A All-Fuel Chimney System contact (800)569-1425 or visit www.olympiachimney.com.
LINDEMANN CHIMNEY SUPPLY HIRES DENNIS MAY Dennis May recently accepted a position at Lindemann Chimney Supply’s Atlanta location working with customers and vendors all along the East Coast and the Southeast. May comes to Lindemann with 32 years of experience in specialized customer service from Georgia Pacific/BlueLinx and has recently been involved in the education system. Jeff Wiles, company president, is excited to add Dennis to the team. “Dennis is an excellent addition to our highly motivated team. He started reading up on our trade information before he came on board. I’m excited about the experience and ideas that he is bringing to the table. We are on track to provide the best customer service experience in the industry.” Dennis looks forward to his relationship with Lindemann. “I enjoy talking with the customers. I like how the Lindemann Team takes such great pride and interest in the customers — doing what it takes to get the customer what they want when they need it. This “let’s make it happen” approach is one of the things that attracted me to Lindemann”. May can be reached at dennis@lindemannchimney.com or (866) 450-3111.
Industry Watch Policy NCSG encourages industry partners to submit press releases to Melissa Heeke, Sweeping: The Journal of Chimney & Venting Technology editor, via email at mheeke@ncsg.org. Submissions should contain items of interest or importance to the chimney and venting industry. Submissions should not contain direct solicitations, prices, or a call to action on the part of our readers. Submissions may contain images or artwork attached in a .jpg format. In all cases, NCSG reserves the right to edit submissions to fit space limitations, keep the release and publish at a later date, or refuse to publish the release for any reason. Neither publishing nor refusing to publish the submission should be considered a statement of NCSG’s opinion regarding the release.
10 SWEEPING MAY 11
Chimney Sense
BY DENNIS DOBBS, TECHNICAL ADVISORY COUNCIL CHAIR
Professionalism: the Best from the Rest
I
have met many talented chimney sweeps that have great abilities. You would think that by being a competent sweep your business would be growing at a rapid pace, with phones ringing and the calendar full year-round. This may not be the case. Some sweeps have all the know-how, all the right credentials but for them business is always a struggle. What they are lacking may be
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12 SWEEPING MAY 11
professionalism. Professionalism comes down to two words, projection and perception. Whether we realize it or not we all project an image to the consumer. Professionalism starts with the customer’s perception of your business. Sometimes, when it pertains to advertising, just stating what we do may not be good enough. Advertising is the window to your business. By giving your business an identity, you can help it stand out from the rest. Classic examples of this would be the Lennox man, Ronald McDonald and the Aflac duck. All three create visual notoriety to their perspective businesses. Service vehicles are one way that sweeps project the image of their businesses. I’ve seen a range of service vehicles from pickup trucks with the open bed piled full of vacuums, ladders and brushes going down the interstate with no business name on the side, screaming “fly by night” to the most impressive wrapped vans and trucks which project a professional image but also double as a rolling billboard. Vehicle signage is a must for the professional sweep. Customers see your vehicles as part of your business identity. Some recognizable vehicles are UPS, Ryder trucks and Coca-Cola. When we see their colors, we know immediately which businesses they represent. Keeping your vehicles clean and organized also helps with your image.
One of the most important aspects of a professional business is how the phone is answered. Preferably this should be by a real person who is courteous, knowledgeable, patient and up-beat with a clear voice and a good sense of direction. This person is the voice of your business. First impressions are very important. Consumers do not like being put on hold for extended periods of time, constant busy signals or talking to someone who seems to be lackadaisical. Consumers want to know your costs, your procedures and your time of arrival. By the way, if your business must rely on an answering machine or voicemail, the most effective greeting is always one that is well-scripted. Now for the three A’s: Actions, Appearance and Attitude. These usually go together. Be aware that homeowners are anticipating your arrival and are often watching their driveway. Just the way you or your employees pull up to the customer’s home says a lot about your business. Be as respectful to the home’s grounds as you are to its interior. Examples of some things that are frowned upon: parking on the manicured lawn, thumping your cigarette into their grass, leaning your ladder against the gutter, sitting in the truck talking on your cell phone for a extended period of time and tucking your shirt in on the way to their front door. Dirty hands and shoes and no uniform can also be a turn off. Good personal hygiene is also a big plus; customers do not want to smell you before they see you! A kind and courteous introduction is important. Also, interaction that your customers notice between you and your coworkers is just as important as your interaction with the homeowners themselves. Never talk down to either and remember that whispering among the technicians can cause wariness. Using clean equipment, drop cloths and rug runners shows that you are being mindful of your customer’s home and that you take pride in what you do. Being respectful to the homeowner and competent in your abilities will encourage confidence and trust in your business which helps with the perceived value of the services you provide.
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Professionalism stems from projection and perception. I’m not trying to reinvent the wheel. I know this information is not new. Take a long look at what has worked for many successful mainstream service companies in your area such as pest control, electrical contractors and satellite providers. Researching successful service businesses and their operational procedures may inspire all of us to become better at what we do. Remember, when on the job doing “just enough” may not be enough, professionals strive to excel. This separates the best from the rest.
1-800-381-4183 www.ultimatesweeps.com MAY 11 SWEEPING 13
Meet a Board Member Prior to the board elections each year, we introduce you to your slate of candidates by running brief biographies. This month, we’re taking that a step further by introducing you to your current NCSG Board of Directors in a less formal twist on our monthly Meet a Member feature. Each board member was asked to share a little about themselves and their businesses before answering a few questions. Here are their responses:
President and Region 3 Director: Jay Walker
Vice President and At-Large Director: Diane Pilger
Born 1961 in Tallahassee, Fl. Swept his first chimney in 1981 while employed by another company (All Service Industries, Inc.). Opened his own sole proprietorship, Jay Walker Enterprises, in 1991. After incorporating in 2001, Jay Walker Enterprises, Inc. hired employees to help grow the business.
Chief Chimney Services is a small family owned and operated chimney service. My husband John and I started the business in 1986, just before the birth of our first daughter. It is located on Long Island in New York State. We have a small off site office in which our daughter works.
JWE, Inc. now employs three certified technicians, and one office employee. Jay serves as CEO and operations manager and is a certified technician as well. Operations consist of sweeping and repairs, inspections, dryer vent delinting and repair and exterior washing services. JWE, Inc. has also moved into more retail sales (woodstoves, gas dv inserts, etc). Though no commercial walk-in type retail store, clients can visit the office site (by appointment only) to inquire about a retail purchase. How many years did you work before you really were convinced that your business could support you? – David Doherty in Syracuse, NY Within 3 years in business and a lot of hard work and living very economically, I was at the stage of having no debt (paid off mortgage and vehicles), therefore it was at that time I felt more comfortable moving forward and striving to grow the business. After many years of staying the same, it wasn’t until becoming a NCSG member and CSIA certified, that my eyes opened wide and saw the opportunities available... Then to take it one more step - the best aspect to grow the business is my MIX Group involvement of having a board of directors and being held accountable with my goals.
14 SWEEPING MAY 11
My husband John, our employee and myself are all CSIA Certified Chimney Sweeps. I have been a CSIA Certified Sweep since 1998 and I am out in the field almost daily. Our business is comprised of mostly sweeping, relining and masonry repairs. I have been on the NCSG Board of Directors since 2006. I am chair of the Bylaws committee, Site-Selection and I am a member of the CSIA CEU committee. I have presented several seminars related to Government Affairs at past conventions at both the National and Regional level. Time to hold the National Convention in Maui. Hawaii? “Tiny bubbles, in the wine, make me happy, make me feel fine…!!!” – Kekuhaupio “Keku” Akana in Maui, Hawaii I would love to see the NCSG Convention go to Maui, Hawaii. However, there are many elements that go into convention site selection and planning, from finding a suitable venue to negotiating dates and rates, shipping, etc. It would also be cost prohibitive to many members, exhibitors and the organization to take the NCSG Convention to Hawaii. Not to mention the logistics of relocating the Indianapolis office there would be challenging to say the least.
Treasurer and Region 5 Director: Mark Maynard Mark Maynard is the Operations Manager of The Chimney Guy, LLC in Menasha, WI. I have been a chimney sweep for 20 years. I am the founder of The Chimney Guy, LLC which started in 1996. Over the years, the business has grown from a husband/wife team of chimney sweeps to a multi truck operation with a small retail showroom. We presently employ 4 full time employees and 2 part timers. I have presently served on the BOD for the NCSG for 3 years as the Region 5 rep. In the past, I have sat on multiple committees for the guild. I also have held all of the executive positions for the Wisconsin Guild of Chimney Service Specialists over the last 10 years except Treasurer. I have a wonderful supportive wife and family who keep me driven. What is the single most important thing that you learned from the NCSG that had a big impact on your business? – Joe Sauter in Indianapolis, IN The NCSG has done so much for our company that I couldn’t single out just one. The networking opportunities are awesome between convention, MIX group, NCSG list, and everything we participate in. The technical support is just a phone call away. The benefits package offered… coupons, liability insurance, product discounts, educational discounts. I think the biggest thing is – if you don’t belong, you are missing out on the single most important opportunity to make your business successful.
Secretary and Region 1 Director: Phil Mitchell I started my business as a part-time venture in 1980, a student of the College of August West and Mother Earth News. I worked an evening shift and slowly built the business to a point where I could take it full time in 1991, which is when I joined the NCSG. My youngest daughter would often accompany me in those early years and would be entertained by my client while I worked. I still have people ask for her. She is 29 now. I now employ an office person and one certified Sweep. We focus on sweeping, minor repairs and limited relining. Forward scheduling has allowed us to start spring with a full schedule and run right into January with a solid calendar. As Region 1 director, I am enjoying talking with constituents across the region and getting a pulse on business practices and climate. I hope to be able to continue to get out and meet with members on an individual basis. Recently I have become Secretary of NCSG and Government Affairs Chairperson. With such great resources and the camaraderie that goes with it, I’d like to ask if they’re a member of their local Guild and if not why? – Jeanmarie Jacobson in Kingston, MA MAY 11 SWEEPING 15
Belonging to a state guild for me is a relationship thing. I have been able to meet sweeps on a more local level and form longlasting friendships, which have provided me with many valuable net-working opportunities and the chance to work closely with NH sweeps to accomplish projects. In the past our state guild has sponsored some great educational workshops and events. To be involved at the “local” level brings a strong sense of ownership to the mix.
Region 2 Director: Bob Fleer I started my business, like many of us, after reading the Mother Earth News article in 1979. I came from a business background with marketing knowhow and I applied this to my new “craft”. At first it was just me as CinderFella Chimney Sweep. In a short period of time I met another sweep, David Liddle, and we formed Complete Chimneys Inc. Dave has moved on to do other things within the industry, and we still stay in touch. Complete Chimneys has six service technicians. We offer sweeping, relining, duct cleaning, gutter cleaning and replacement along with installing gutter guards. We sell and install several lines of wood and gas appliances and the usual array of hearth accessories. Most recently we have become a HeatShield dealer. The office is staffed by one full
time and a part time employee. At this time we do not have a store front, not sure in this economy. Do you have a growth goal for your business in terms of size… Number of trucks, employees, etc. and why or why not? – Eric Bereta in Lombard, IL Eric these are some good questions. I am making a few small changes, adding another truck this year, this will put 5 on the road. We have outsourced some work in the past but the new sweep has the skills so we will keep some of this work in house. I would like to grow about 8-10% this year, and I feel it is possible with the housing market moving as it has. Going through the warehouse more and more looking at the inventory is helping the bottom line.
Region 4 Director: Marge Padgitt My company is a chimney contracting business. We offer design and building of masonry chimneys and fireplaces, masonry heaters and bake ovens. We also reline and repair/rebuild chimneys, and do chimney sweeping and inspections. We specialize in historic restoration work and do large government projects. We also do forensic investigations of structural fires caused by chimneys,
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fireplaces or heating appliances, and expert witness testimony nationwide. I write books on chimney-related and other topics, and am the author of The Chimney and Hearth Pro’s Resource Book and am currently working on The Complete Guide to Chimney and Fireplace Restoration. I am also working on a film project with instructional DVD’s for chimney professionals. I love the chimney business and the camaraderie I have with others in the industry. How can we raise the awareness of the public to regard Chimney Professionals as elite fire protection specialists instead of Dick Van Dyke? - Jake Cromwell in Springdale, AR While I don’t feel that Dick Van Dyke is a bad representative for our industry (he has a more serious image after doing the show Diagnosis Murder) I do think that a good alternative would be a high-profile safety-related person such as the president of the National Association of State Fire Marshals or Ralph Nader.
At-Large Director: Jeremy Biswell The Flues Brothers Chimney Service is a chimney sweeping, inspection, repair and installation business. We have three full-time staff and two part-time. We utilize an accounting firm for our bookkeeping and tax filings and also
network with other sweeps in the area on jobs. We have been around for over a decade (10 years for those who are counting). We do own a building, but do not have a hearth shop. I started this business with no experience. I attended the National Chimney Sweep Training School when I started. There I learned the technical aspect of the business. I met Bart Ogden and his wife, Lesa, who was also taking the class. I made friends and visited their business each month for approximately the next two years learning the in’s and out’s of this business. Bart is still a big part of my business structure. We are supporters of the industry. I have been serving on the NCSG board of directors and CSIA committees. My wife volunteers at convention. We have 2 children, Noah and Hailey. Life is good. What have you done with your business that has made the most impact on your success? – Michael Schock in Pittsburg, PA I have taken as many classes as the CSIA has to offer. I fully use every convention I attend to network and learn from other sweeps and classes that are offered. We also use Dave Ramsey’s finance principals at home and in our business.
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At-Large Director: Fred Joy Fred Joy is the President of Top Hat Chimney Sweep, Inc. in Hoyt, KS. Joy is a CSIA Certified Chimney Sweep, former board member of Jackson County Development Corporation and Certified Fire Fighter National Academy. He is a former CSIA CEU Committee member and is currently a member of the NCSG Convention Site Selection Committee, Technical Advisory Council Committee (Venting and Installing Pellet Stoves) and the AV Coordinator at NCSG conventions taking care of AV needs for classes. Joy is also a past-president of the Kansas Guild of Professional Chimney Sweeps. Every year my wife Barbara and I look forward to convention, talking with old friends and meeting new ones. I am always glad to see young people at convention as they are our future. I always encourage them to get involved in the guild. As our membership gets older we need to pass on to them the things we have learned so that they have the tools to carry on the craft we are so proud of and have worked so hard to preserve over the years. Convention is a learning tool we can use, a plethora of information is presented every year at convention and repetition is a means to learn the skills necessary to carry on our respected craft. I challenge each of you Young and Old to get involved. Do what you can; Ask not what your Guild can do for you but what you can do for Your Guild. Where was your most memorable national convention and why? – Drew Stein in Columbia, SC My most memorable National Convention would have to be Winston Salem North Carolina. I was presented the Roger Charron Friendship award. I am a person of many words and opinionated (just ask anyone) but that night I was so overwhelmed I could only say from my heart to the membership “Thank you for allowing me to serve you”. I was completely surprised and honored. It is a great feeling to know that you are appreciated. This is a memory that I will cherish forever.
At-Large Director: Dennis Dobbs I started my sweeping business in 1981 and soon realized I wanted to do this full time. Worked my way up to full time status in 1988 and became certified, after attending certification training in Chattanooga, TN. Looking for more adventure, my wife Rhonda and I opened a hearth store in 1992, which caused me to learn much more about the hearth industry. We are very fortunate and thankful that the retail store and sweeping business are both still flourishing today. I served as president of the Southern Association of Chimney Professionals from
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1996 to 2004. I was recently reelected and am now currently serving as president. I was elected NCSG Region 4 director in 2008 and have now been appointed as an NCSG At-Large Director. In 2008, I was appointed to the NCSG Technical Advisory Council. I enjoy teaching at industry events as well as teaching classes and speaking at home builder, home inspector and real estate trade events. If you knew 20, even 30, years ago what you know now, would you still be doing this and what if anything would you be doing differently? – Hank Taylor of Pleasant Gap, PA Answer: In high school if I had known sweeping was to be my career, I would have taken masonry classes at the local technical school that would have been very beneficial instead of having to learn it on the job. I would have also taken college courses in business management, accounting and marketing. A few years ago I spoke about self employment at the local high school for career day and in order to connect with the students I asked that they give me names of three different types of businesses. Then I explained that all businesses had certain things in common such as English, Accounting, Mathematics, etc. After the class I was thinking, why didn’t someone say this to me at that age? Or was I just not listening? If I’d realized what all was needed to succeed in business I know I would have put forth more effort.
Edmund Poplawski Supplier Representative Poplawski is a regional sales manager at Olympia Chimney Supply in Scranton, PA. Poplawski graduated from the University of Scranton with a degree in Electrical Engineering and is a CSIA Certified Chimney Sweep. He has three years of industry experience, twenty-five years of sales experience and over twenty years of construction, electrical, plumbing and heating experience and is the former owner of a marketing company. Married to wife, Kimberly, and has three children. Loves hunting, fishing and the outdoors. How do we get young people into the business? Any ideas? We’re mostly a bunch of gray beards! – Jim Smart of Apple Valley, MN By educating them to the fact that this industry is more than what it appears to be on the surface. That it is a very respectable and profitable business to be in. You can be very successful at it and keep it small or grow it to exponential proportions all depending on your individual ambitions.
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CHIMNEY SAFETY INSTITUTE OF AMERICA Just minutes southwest of the Indianapolis International Airport, the CSIA Technology Center is located at 2155 Commercial Drive, Plainfield, IN 46168. CONTINUING EDUCATION AT THE TECHNOLOGY CENTER April 11 – April 16 - National Chimney Sweep Training School Fundamentals of sweeping and inspection of chimney systems, equipment operation, health and safety considerations and stepby-step instruction in codes, clearances, standards and practices. CCS CEUs: 4 T, 4 C&S, 4 C&L, 4 H&S NFI CEUs: 16 T May 16-20 - Installing & Troubleshooting Gas Hearth Appliances Appliance standards, combustion requirements, pipe sizing, installation, troubleshooting, carbon monoxide testing and fuel conversion. NFI exam included! CCS CEUs: 4 T, 4 C&S, 4 C&L, 4 H&S NFI CEUs: 16 T June13-18 - National Chimney Sweep Training School Fundamentals of sweeping and inspection of chimney systems, equipment operation, health and safety considerations and stepby-step instruction in codes, clearances, standards and practices. CCS CEUs: 4 T, 4 C&S, 4 C&L, 4 H&S NFI CEUs: 16 T June 27-29 - Inspection & Report Writing Designed to enhance your inspection process. During this session, our instructors will concentrate on helping you build the narrative-style reports your customers demand. CCS CEUs: 8-T, 8 C&S NFI CEUs: 16 T
July 11-15 - Installing & Troubleshooting
Woodburning Hearth Appliances Energy efficiency, appliance selection and sizing, installation of woodburning fireplaces and stoves, system operation, maintenance and troubleshooting. NFI exam included! CCS CEUs: 4 T, 4 C&S, 4 C&L, 4 H&S NFI CEUs: 16 T July 18-20 - Chimney Physics Diagnosis and resolution of chimney performance problems, solving air pressure problems, identifying the symptoms of indoor air pollutants, determining combustion air requirements for vented appliances. CCS CEUs: 4 T, 4 C&S, 4 C&L, 4 H&S NFI CEUs: 16 T August 1-6 - National Chimney Sweep Training School Fundamentals of sweeping and inspection of chimney systems, equipment operation, health and safety considerations and stepby-step instruction in codes, clearances, standards and practices. CCS CEUs: 4 T, 4 C&S, 4 C&L, 4 H&S NFI CEUs: 16 T September 19-24 - National Chimney Sweep Training School Fundamentals of sweeping and inspection of chimney systems, equipment operation, health and safety considerations and stepby-step instruction in codes, clearances, standards and practices. CCS CEUs: 4 T, 4 C&S, 4 C&L, 4 H&S NFI CEUs: 16 T
Schedule subject to Change. Please contact CSIA prior to making travel arrangements. This institution is regulated by: The Indiana Commission on Proprietary Education, 302 W Washington St, Room E201, Indianapolis, IN 46204 Accreditation contact IN Toll Free 1(800) 227-5695 or (317) 232-1320.
Visit www.CSIA.org or call 317-837-5362.
When earning a new CSIA Certified Chimney Sweep® credential, candidates are required to:
□ Attend an online or in-person review session. □ Pass a one-hour exam based on Successful Chimney Sweeping (2009) and NFPA 211 □ Pass a ninety-minute openbook exam based on the 2006 International Residential Code. □ Agree to pay the Annual Certification Fee. □ Sign CSIA Code of Ethics.
CSIA Certified Chimney Sweep® and CSIA Certified Dryer Exhaust Technician® Online Review Sessions Are Scheduled Monthly Online Exams Also Available Visit www.CSIA.org! IN-PERSON REVIEW & EXAM SESSIONS Single Day Review Followed by Two Certification Exams
May 6 - CSIA Tech Center May 13 - Baltimore, MD June 10 - Richmond, VA July 12 - California GSCSG Convention July 22 - Fairfield, IA August 26 - Nashville, TN September 9 - CSIA Tech Center September 9 - Atlantic City, NJ October 21 - Albany, NY November 4 - CSIA Tech Center
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BY DEBBIE CORNELIUS MEMBERSHIP DEVELOPMENT COORDINATOR
Remember the Old Saying “A Penny Saved is a Penny Earned”? Everyone is looking for ways to save money these days, so what better time to consider the benefits of NCSG membership As a member you may use any of the benefits that will help you save money and will assist in increasing your profits and making your life a little easier.
an email discussion list where I get a host of varied opinions from sweeps, some more helpful than others, but all valuable. And, NCSG has a great package where Supplier members discount supplies and materials – it’s valued more that 10 times the cost of dues.” I encourage you to take the time to explore the benefits available through membership with the NCSG on the next pages. This could be some of the best time you spend all year.
John Bordelon of Acadiana Chimney Sweep in Louisiana sums it up nicely when he said “Often I have felt alone and on my own . . . Then I joined the NCSG and no longer do I feel apart from the trade. When I have a question, I have a Technical Advisory Committee with members to get advice from and I get great advice every time! I have
Please feel free to call me at (317) 837-1500 with any questions you may have about Guild membership or, if you’re already a member, call to ask how to best take advantage of your benefits.
ONE OF THE BEST PLACES FOR NETWORKING?
The NCSG Discussion List Your NCSG membership provides you with a network of professional advisors and, if you get involved lifelong friendships with the leading professionals in your field.The network of chimney professionals can help your business be profitable and eliminate hours spent running the day to day operation of your business allowing you more time to spend with family and friends. Just ask! Not on the NCSG Discussion List and would like to be? Subscribing is easy. Just send an email to Megan at mmcmahon@ncsg.org with a request to be added.
We are all on the same page as far as striving for chimney and venting excellence, we may be miles apart politically, philosophically or otherwise.That said, I’m grateful for this list and the diversity of opinions expressed. - Ian Conway The Chimney Doctor in Westminster West,VT Have I ever mentioned I love this list? Less than two years into the chimney business, but I have hundreds of years of experience and knowledge literally at my fingertips. - Eric Haldeman Rhino Chimney Service Mt.Vernon, OH This list is a wonderful resource for technical and business info... As well as a whole lot of fun and a means for being connected to a great group of people from across the continent.
- Jeff Gitlin Retired Sweep in KY
MAY 11 SWEEPING 23
NCSG Benefits Are Easily Worth 12 Times Your $459 Membership Through cooperative efforts of the NCSG and chimney professionals like you, more and more people are aware of the chimney sweeping trade and the effects it can have on their overall safety. But as a member, is there more in it for you? Yes, membership provides you with a network of professional advisors and, if you get involved - lifelong friendships with the leading professionals in your field. Plus we even throw in a lot of great benefits to not only help make your business profitable but eliminate hours spent running the day to day operation of your business allowing you more time to spend with family and friends.
Email dcornelius@ncsg.org or call Debbie at (317) 837-1500 to learn how membership can take your business to the next level. Your Coupon Program Value Exceeds $23,000 With This Coupon Program - With valuable offers like “buy one, get one free”, discounts and rebates on industry-leading products and items that you already use! • Log on to CSG.org to see the entire program! Better Insurance For Less Money Sign up and save up to $1400 every year through NCSG’s Discounted General Liability Insurance Program.Visit stratusins. com for details! Health Insurance – Affordable Availability Comprehensive Health Insurance Plan, Low Cost, Guaranteed Health Plan With Limited Accident and Sickness Benefits, Optional Dental, Vision and Life Plans Also includes a Free Prescription Discount Card that will save you 10% to 60% on your prescription medications! Save with this Safety Program Tailgate safety programs from Safety Services Co. are tailored for your company and may even reduce your Worker’s Compensation rates. – Sign Up As An NCSG Member And Save $200 on the program rate. Save $100 on Real Estate Prep Pro The easy-to-use service that helps connect homeowners and institutions with quality contractors. Members Only Discussion List Often referred to as one of NCSG’s most valuable benefits, the member email discussion list is a forum for peer networking, technical resolution, sweeptosweep referrals and occasional nuggets of industry trivia. Technical Advisory Council As a member of the NCSG you have access to our
11 member advisory council.You’ll have over 318 years of experience on call and at your fingertips Log in to the Members Only section at NCSG.org to access contact info! Hire the Right Employee the First Time Save almost 50% on employee background checks from LABORCHEX. • Visit laborchex.com/NCSG or call (800) 880-0366. Computer Tech Hotline Get discounts on your information technology issues in a fast and friendly manner. Tech Hotline can answer a broad range of topics from MS Windows and Office suites to major hardware. Paycor Payroll Services Payroll and tax responsibilities can be (and guaranteed!) at a discount. Save up to $300 annually! Save up to 64% on Freight Shipping Get a stove from Point A to Point B with YRC! Save on CSIA Certifications and Education Each employee of NCSG member companies receives discounts toward CSIA certification and educational programs. – Savings run between $50 and $200 per employee, per session. Sweeping: The Journal of Chimney & Venting Technology and eNewslink give you the technical and business information to keep your business thriving with articles from technical experts and business consultants as well as current industry news. Credit Card & Check Processing Discounts With no start-up fees, no termination fees, a free manual imprinter and low transaction rates, this program could help you save, save, save on credit card payment processing. - Save up to $450 annually!
Website Design and Hosting Discounts Let Market Hardware help keep customers coming to you with $150 off a Custom Website Package. Convention & Tradeshow Discounts Almost any sweep that has attended will tell you that they leave the convention with at least one idea or bit of knowledge that will either make or save you $10,000 a year. – Plus members save $100 on each registration. Web Listing at www.NCSG.org As a member, your company will be listed on the NCSG web site. On-Hold Phone Messages Sign Up As An NCSG Member And Save $200 Off Your Commercials on Hold Service. Discounted Disability Insurance Get options such as money back options with 100% guaranteed return of premiums (less benefits paid) at age 65. Public Service Announcements A series of radio PSAs are now available to help members promote chimney safety and draw homeowner attention to NCSG.org. Visit the Members Only section at NCSG.org to hear the PSAs! Code Body Representation NCSG actively participates in the creation of codes and standards that you use every day, including NFPA 211, 54 and 31 and the ICC. The NFPA 211’s Three Levels of Inspection are due in large part to NCSG.
Questions about NCSG Membership? Email dcornelius@ncsg.org or call Debbie at (317) 837-1500 to learn how membership can take your business to the next level.
Already a member? Log in at www.NCSG.org or call the Guild office at (317) 837-1500 to learn more!
National Chimney Sweep Guild Membership Application
Our mission: To promote the success of our members by providing progressive services, encouraging professionalism and ethical accountability, and advancing the chimney and venting industry through public awareness of the trade.
1 Provide Company Contact Information
Name of Primary Individual Contact Person ________________________________________________________ Company Name ____________________________________________________________________________ (One company name will be listed online at www.NCSG.org, check which ONE name to post.) Legal name registered with state of incorporation Other name (trade/assumed/fictitious/DBA) registered in states where doing business Not Yet Incorporated. Company name will be listed at Last, First. Company Mailing Address _____________________________________________________________________ City __________________________________________State ____________ ZIP _______________________ Business Phone (______) __________________Cell? Fax (______) ________________________________ Email Address ________________________________Web site Address http://____________________________ Company Shipping Address ( same as above) _____________________________________________________ City __________________________________________State ____________ ZIP _______________________ # of Full Time Employees ___________________________# of Seasonal & Part Time Employees _______________ Sweeping Inspections Dryer Vent Cleaning Masonry Repair Relining Installation Services Provided: Retail Sales Other _________________________________________________________
2 Who referred you to NCSG? ____________________ 3 Sign the NCSG Code of Ethics on Behalf of Your Company I fully acknowledge that membership in the National Chimney Sweep Guild carries with it certain responsibilities and obligations. In this regard, I pledge: • To represent myself and my company in a professional manner by providing services, education and skills that are in compliance with all codes and regulations applicable to the chimney service industry that are in effect in my service area. • To continually update my knowledge, skills and techniques as new information evolves within the industry. • To render my services and represent my company in an honest and fair manner and to refrain from engaging in deceptive practices or making any deceptive statements, including but not limited to use of the NCSG logo. • To conduct myself in a decent, respectful, and professional manner when serving in my capacity as a chimney sweep, or when attending a function or event of an organization in the chimney or hearth products industry. I agree to conform to NCSG’s Code of Ethics during the term of my membership. I understand that failure to abide by these ethical obligations is a violation of NCSG policy and, in accordance with NCSG’s Grievance Procedures adopted October 21, 1989, as so amended February 2001, may result in disciplinary action. I agree to hold harmless the NCSG organization from liability resulting from any disciplinary action taken against me. I represent and warrant that I am authorized to sign this application, and the information contained herein is true, accurate, and complete. Signature ___________________________ Date __________
For Office Use Only O2F C2F AUTH_________________________________ COID ________________________________ REC’D BY: _____________________________ REC’D DATE: ___________________________ FAXED COE Rev. 10/20/10 Valid 10/20/10-8/31/11
4 Select the appropriate membership category for your company. (Annual membership dues are
noted next to each category.) $80 of your membership dues is applied to a one-year subscription to Sweeping:The Journal of Chimney & Venting Technology. Members may not deduct this subscription from dues. Voting ($459): Chimney service company membership. Entitles company to one (1) vote in NCSG elections (voter must be designated representative who signed the Code of Ethics).
Affiliate ($239): Includes non-chimney service
companies and groups affiliated with the industry which are also not defined as a Supplier Member.
International ($239): Non-voting membership for
chimney service companies outside of the United States.
Senior ($139): Non-voting membership for retired
sweep company owners. Includes significant discounts on convention registration. Supplier and Dual Members: See additional application.
5 Payment Information Check Enclosed - Check # __________________________ NCSG also accepts Visa, MasterCard and AmericanExpress. Card Number _________________________________ Card Security Code _______________ Exp. __________ Name on Card ________________________________ Cardholder Signature ______________________________
6 Send this application with dues payment to: National Chimney Sweep Guild 2155 Commercial Drive Plainfield, IN 46168 By Fax: (317) 837-5365 For assistance or to learn more about membership, call NCSG at (317) 837-1500 or visit us online at www.ncsg.org
MAY 11 SWEEPING 27
CSIA Update
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Sweeps Week - Indianapolis, IN June 20th – 24th It’s that time again - Sweep’s Week is just around the corner! What is Sweep’s Week? For a number of years chimney sweeps have been gathering each summer at the CSIA Technology Center near Indianapolis for good fellowship and good food. Kinda like “Bike Week” in Myrtle Beach.....But a lot smaller. During the week-long event, attendees from all over the USA, work shoulder-to shoulder on projects to spruce up the CSIA headquarters or make improvements to the training facility.The famous twisted chimney is the result of a Sweep’s Week project. Other projects include a chimney swift tower and the awesome display of contributor tiles along the front of the building. Check out www.facebook.com/chimneysafety for pictures of last year’s event.”You don’t need to be a FB member to look at these. As you can see...there’s some work, a lot of food and plenty of good fellowship. What about that food? We have a cook on site Monday thru Friday providing 3 meals a day for any and all who show up for work or to just hang out and visit.” Fare runs the gamut from great Kansas BarBQue ribs to delicious fresh caught fish-fry to traditional Italian and lots of stuff in between. Sweep’s Week is supported by generous contributions from sweeps and vendors who believe that strong personal relationships within the industry foster a stronger industry. A stronger industry benefits chimney sweeps across the board. All chimney sweeps no matter what their affiliation or nonaffiliation are invited to Sweep’s Week. Sweep’s Week this year is planned for June 20-24 We will be doing a variety of masonry” projects in preparation for the International ESCHFOE event scheduled for later this year at the CSIA Technology Center. For the first time, this year, we are looking into the possibility of earning CEU’s by making this a bonified masonry workshop! Contact Ron or Renee Brigman in regard to lodging or any other questions you may have about the event! You can reach them at 864-682-5422 or ronb@sweepstuff.com or renee@sweepstuff.com.
Ron Przybylski • Early Times Home Solutions • Elmhurst Richard Sobeck • Tuscany Masonry • Lincolnwood Nic Vazquez • Early Times Home Solutions • Elmhurst Todd Wojdakowski • Custom Cleaning Concepts • McHenry MASSACHUSETTS Ronald Picard • Ultimate Chimney Sweep, Inc. • Bellingham Allison Stone • Linwood Stove & Fireplace • Hanson MINNESOTA Nathan Black • Black Goose, Inc. Dba Black Goose Chimney & Duct • Duluth MONTANA Dan Kipp • Silver Bow Hearth & Home, LLC • Butte NEW JERSEY Jan Chwiedosiuk • Wiktor Handyman • Stirling OREGON Paul Hiemstra • Finnmark Property Services • Portland VIRGINIA Stephen Gibson • Millville J. Paul Laszlo • A Chimney Expert, LLC • Leesburg WISCONSIN Thaddeus Stanley • Center Stove & Fireplace • Richland Center
Please visit www.csia.org to verify that your contact information is correct.
CSIA.org Statistics At-A-Glance 800,000 700,000
Congratulations to Our New CSIA Certified Chimney Sweeps
600,000 500,000 400,000
ILLINOIS Mike Bednarek • Lindemann Chimney • Lake Bluff Jaques Leccia • Lindemann Chimney • Lake Bluff Jon Leclercq • Early Times Home Solutions • Elmhurst
28 SWEEPING MAY 11
0
2005
2006 2007
2008
2009 2010
2011/2010 Year to Date: 169,307/ 197,495 -14%
169,307
645,948
596,316
523,752
100,000
533,640
COLORADO Kevin Fields • Rocky Mountain Chimney Solutions • Broomfield
200,000 507,635
CALIFORNIA Alexander Vasquez • A Better Vent Cleaning • Murrieta
300,000
346,057
ARKANSAS Mike Roberts • Delta Chimney Sweep • West Memphis
2011
MAY 11 SWEEPING 29
State Guilds and Associations Please note that the following associations and organizations are not formally affiliated with the National Chimney Sweep Guild and are listed for resource purposes only. Florida Guild of Professional Chimney Sweeps President: Mark Hudson 904-282-4159 or flchimneyman@aol.com Vice President: Robert Meeham Secretary: George Elias Treasurer: George Elias www.floridachimney.com Georgia State Chimney Sweep Guild President: Thomas Stave 770-518-6788 or prositga@yahoo.com Vice President: Phillip Martin Secretary: Leonard Boucher Treasurer: Barry Belyeu www.gachimneys.org Golden State Chimney Sweep Guild President: Michaele Dempsey 559-732-6200 or procsweep@aol.com Vice President: James Keeton
Secretary: Gail Lewis Treasurer: Charles Baltimore www.cachimneysweepsguild.org Massachusetts Chimney Sweep Guild President: Jeanmarie Jacobson 781-585-5990 or geenee1955@verizon.net Vice President: Billy Sweet Secretary: Dan Jacobson Treasurer: Jeanne Cliff www.mcsguild.org Maine Assn of Chimney Service Professionals President: Phil Hilt 207-542-0378 or ff115mac@juno.com Midwest Chimney Safety Council President: Janie Rickord 515-279-1337 or alpinechimney@bigplanet.com Vice President: Marge Padgitt Secretary: Sally Scott Treasurer: Sally Scott www.mcsc-net.org
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New Hampshire Assn of Chimney Professionals President: George Stroup 603- 823-7000 or info@gs-sweep.com Secretary: Rick MacDonald Treasurer: Robert Warner www.nhacp.org New Jersey Chimney Sweep Guild President: Paul Karthaeuser 908-894-8817 or info@thechimneyguys. com www.newjerseychimneysweepguild.com New York State Chimney Sweep Guild Ltd. President: Chris Banker 585-226-2960 or cbankergvcs@aol.com Vice President: John Lyday Secretary: Ingrid Prior www.nychimneysweepguild.org NC Chimney Sweep Association President: James Owens 704-821-0589 or owenssystems@alltel.net Vice President: Carl Newton Secretary: John Budd Treasurer: John Budd www.ncchhimneysweeps.com
Oregon Chimney Sweep Association President: Jim Brown jb1961@bendbroadband.com Vice President: Frank Ayres Secretary: Connie Piper Treasurer: Hillary Hess www.ocsa.com
Treasurer: Bill Kline www.chimneypro.com Southern Assn. of Chimney Professionals (AL, LA, MS, TN) President: Dennis Dobbs 256-845-9814 or ddobbs@fireplaceservicecenter.com Vice President: Mark Stoner Secretary: Mark Stoner Treasurer: John Bordelon
PA Guild of Professional Chimney Sweeps President: Bill Thornton 215-540-9787 or wissahickonvalleysweep@yahoo.com Vice President: Glenn Hollar Secretary: John J. Schofield Treasurer: Ray Johnston www.paguild.org
Virginia Association of Chimney and Hearth Professionals President: Chuck Hall 703-379-5006 or info@winstonsservices.com Vice President: Kirby Ragland Secretary: Wayne Van Houdt
Rhode Island Chimney & Hearth Guild President: Mark Putnam 401-739-0284 or mark@classic.chimney.com Vice President: Mike McGinn Secretary: Nancy Putnam Treasurer: Shannon Ross www.richimney.org
Wisconsin Chimney Sweep Guild President: Jasper Drengler 715-304-8934 or drengler01@yahoo.com Vice President: Jim Collar Treasurer: Dana Quigly www.wgcss.org
South Carolina Chimney Sweep Guild President: Ron Brigman 864-682-5422 or ronb@sweepstuff.com Vice President: Drew Stein Secretary: Bill Kline
Please contact Debbie Cornelius at dcornelius@ncsg.org or (317) 837-1500 with updates or additions. This list is current as of April 15, 2011.
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Why is “Named Insured” Important?
O
person, entity, or organization. This is universally true on all General Liability policies in the insurance industry.
ne of the many subjects discussed at the NCSG Convention in Hartford, CT was the importance of having the correct “Named Insured” on your policy and how it could affect you and your business if not done correctly.
The “Named Insured” shown on the insurance policy is the person, entity, or organization to which the insurance company will respond for any bodily injury or property damage claims that you become legally obligated to pay due to your negligence.
&
In April 2011, ABC Sweeping is sued for a fire that was caused from a wood stove that was improperly installed in 2009. When Bill submits the claim to his previously insurance carrier, they deny coverage because the policy was cancelled in February. Bill then submits the claim to XYZ Chimney Sweeps insurance
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If a person, entity, or organization is not listed as an insured on the policy and is sued, the insurance company has no contractual obligation to defend or pay any claims for that
Example 1: In February 2011 Bill, the owner of ABC Sweeping, decides to partner/merge with Jack from XYZ Chimney Sweep. Because Jack already has insurance in place, Bill calls his agent and cancels the liability coverage on ABC Sweeping.
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company and they too deny the claim because ABC Sweeping is not a named insured under XYZ’s policy. In order for Bill to have coverage for ABC Sweeping after the merge, he would have needed to do one of two things: • Continue paying premium on ABC’s insurance to keep the policy in force, or • Add ABC Sweeping as an additional “Named Insured” to XYZ’s insurance policy Example 2: Bill has reached retirement age and decides to close ABC Sweeping in March 2011. He notifies his insurance agent and the insurance policy is cancelled on March 15th. Bill’s retirement is rudely interrupted by a lawsuit for fire damage to a home due to an improper stove installation done in 2009. Bill calls his insurance agent and a claim is submitted to his previous insurance company….claim denied. Although the installation was done when the policy was in force, the claim occurred after Bill had cancelled his policy in March. Bill would have needed to continue paying his premium – even after retirement – to have the claim covered in this scenario.
In order to better understand why the policy would not pay Bills claim in the example above, you need to differentiate when the work was completed and when the claim occurred. The language in ALL commercial general liability insurance policies state, “This insurance applies to bodily injury and property damage only if….the bodily injury or property damage occurs during the policy period”. Bill performed the work during the policy period, but the fire occurred after Bill cancelled his policy, therefore, the claim would be denied because the insurance policy was no longer in effect at the time of the claim. Additional information will be provided in regards to who is automatically included as an “Insured” in the future. All insurance policies contain conditions, limitations and exclusions. Please refer to the policy for exact language and coverages that apply to you.
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Orlando Is the Place To Be In February! NCSG Innovation 2012 - Orlando - February 15-18 Orlando is the place to be for NCSG Innovation 2012! Plan NOW to be there February 15-18 for another great year of national-caliber chimney education and professional networking.
34 SWEEPING MAY 11
Reservations at the Buena Vista Palace are now open! Call (866) 397-6516 and mention that you’re with NCSG or use the link online at www.NCSG.org to lock in rates starting at $139/night. Note: There is an additional $10.95 daily resort fee which includes free wi-fi access and parking during your stay. If your family perked up a little when they heard the word “Orlando”, we’ve got you covered. Our group rate runs February 9-22, so you can sneak in a few days before or after the convention for some time with the world’s most famous mouse or exploring any number of Orlando’s exciting destinations. All eyes (and ears) on chimneys for NCSG Innovation 2012 in Orlando, February 15-18!
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NCSG REGIONS REGION 1
VERMONT Gene Bianco • Chimney Savers • Randolph MASSACHUSETTS Bryan LeBlanc • On Duty Chimney Sweep • Ashbumham Jody Williams • Complete Chimney Service, Inc. • Stoughton MAINE Mark Higgins • Evergreen Home Solutions • Ellsworth
REGION 2 NEW JERSEY Scott Baron • A & R Mechanical Contractor LLC. • OakhurstJ Dianna Dromboski • Princeton • Princeton, Belinda Weiss • Phoenix Chimney Sweep & Gutter Cleaning, LLC • Bergenfield
REGION 1 Connecticut, Vermont, Massachusetts, New York, Maine, Rhode Island, New Hampshire
REGION 2 Delaware, District of Columbia, Maryland, New Jersey, Pennsylvania
REGION 3 WEST VIRGINIA Jim Keeling • Keeling Chimney Service • Parkersburg
REGION 4 ILLINOIS Jamison Pound • Jamison’s Chimney Service • Carbondale Steven Pratt • Pratt’s Professional Chimney, Inc • Antioch Ryan Hicks • Hicks, Ryan • Spring Valley INDIANA Neil Clifton • Schlemmer Brothers Metal Works • Wabash MICHIGAN Ross E. Ott • Fire Findings LLC • Benton Harbor
NCSG Charter Members Paul Bourque Huntsville, AL
John Cline, Menlo Park, CA
Don Leavitt San Diego, CA
Dale Meisinger, N. Augusta, SC
David Harris Broken Arrow, Oklahoma
Eva B. Horton, Greenwich, CT
Dan Wheeler Santa Rosa, CA
36 SWEEPING MAY 11
Alan Hisey, St. Louis, MO
Harry Richart, Hasbrouck Heights, NJ
REGION 3 Alabama, Florida, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, Virginia, West Virginia
REGION 4 Illinois, Indiana, Kentucky, Michigan, Missouri, Ohio
REGION 5 Arkansas, Colorado, Iowa, Kansas, Louisiana, Minnesota, Nebraska, New Mexico, North Dakota, Oklahoma, South Dakota, Texas, Wisconsin
REGION 6 Alaska, Arizona, California, Hawaii, Idaho, Montana, Nevada, Oregon, Utah, Washington, Wyoming
NewNCSG Members REGION 5 MINNESOTA Steven C. Trumble • Air Pro Incorporated • Apple Valley Robb Bennett • Lakeside Fireplace & Stove, LLC • Longville COLORADO Paul Branson • Branson, Paul • La Veta Tim O’Mara • Pikes Peak Chimney Sweeps • Cascade
REGION 6
CALIFORNIA Glenn Crawford • Chim Chiminey Sweep • San Marcos OREGON Joseph Maholick • Smokey Joe’s Chimney Sweep • Neskowin
MAY 11 SWEEPING 37
Dates & Events May 20, 2011 SaverSystems- Richmond, IN HeatShield Installer Factory Training For more information call (800) 860-6327 x105 or email stuartk@saversystems.com May 23-27, 2011 Online CSIA eLearning For more information, please call (317) 837-5362 or visit www.CSIA.org June 3, 2011 SaverSystems- Richmond, IN HeatShield Installer Factory Training For more information call (800) 860-6327 x105 or email stuartk@saversystems.com June 6, 7, 8, & 9, 2011 Online Codes & Standards Quizzes Available For more information, please call (317) 837-5362 or visit www.CSIA.org/quiz June 10, 2011 Richmond, VA CSIA Certified Chimney Sweep Review & Exam For more information, please call (317) 837-5362 or visit www.CSIA.org
June 13-18, 2011 CSIA Technology Center National Chimney Sweep Training School For more information, please call (317) 837-5362 or visit www.CSIA.org/NCSTS June 13-19, 2011 Online CSIA Certified Chimney Sweep Review For more information, call (317) 837-5362 or visit www.CSIA.org June 13-19, 2011 Online CSIA Certified Dryer Exhaust Technician Review For more information, call (317) 837-5362 or visit www.CSIA.org June 17, 2011 SaverSystems- Richmond, IN HeatShield Installer Factory Training For more information call (800) 860-6327 x105 or email stuartk@saversystems.com June 20-24, 2011 Online Health & Safety Week For more information, please call (317) 837-5362 or visit www.CSIA.org/safetyweek June 25-26, 2011 Newmarket, NH NH Sweepfest For more information contact Phil Mitchell at (603) 659-7776 or sootski@aol.com June 26 & 27 Collingwood, ON CANADA HPBAC Onatario 2011’s Fireside Symposium For more information please visit www. hpbacontario.ca June 27-29, 2011 CSIA Technology Center Inspection & Report Writing For more information, please call (317) 837-5362 or visit www.CSIA.org June 27- July 1, 2011 Online CSIA eLearning For more information, please call (317) 837-5362 or visit www.CSIA.org July 5, 6, &7, 2011 Online Codes & Standards Quizzes Available For more information, please call (317) 837-5362 or visit www.CSIA.org/quiz July 10, 2011 Reno, NV- GSCSG Meeting CSIA Certified Chimney Sweep Review & Exam For more information, please call (317) 837-5362 or visit www.CSIA.org
Please send notice of your events for NCSG Dates & Events listings at mmcmahon@ncsg. org for inclusion here, in weekly posts to the discussion list and online at www.NCSG. org/dates. The event must be considered educational or informative for the industry (sales events and open houses will not be listed).
38 SWEEPING MAY 11
Perspective
BY MARK MCSWEENEY EXECUTIVE DIRECTOR
NCSG: Your Partner in Success An Update on Federal OSHA’s Fall Protection Rulings “If we are together nothing is impossible. If we are divided all will fail.” -Winston Churchill
M
ost people join an association because, at some point, they decided they didn’t want to go it alone. Be it the camaraderie, the networking or the improved access to resources, there is an overriding appreciation that we as a Guild are stronger together than we, as individuals, can be alone.
On-the-job safety has been a hot topic for sweeps for a long time. Guild members frequently share tips and experiences with one another, CSIA addresses it in their education, and it’s often a subject of seminars at conventions. No one takes it lightly, and yet we’re never quite sure if we are doing enough, not only for the sake of our employees, our clients and ourselves, but in the eyes of OSHA as well.
A few years ago, in response to increased pressure reported by sweeps from local Occupational Safety and Health Administration (OSHA) agents, NCSG engaged in a formal dialogue with OSHA at the Federal level to determine how we can work together to establish meaningful and understandable fall protection guidelines that meet the mutual goal of keeping sweeps safe without creating an undue burden on the operations of sweep companies. We knew the answer would not be simple, and we knew a resolution would take time. None-the-less, NCSG was eager to take the lead on this issue on behalf of the industry to ultimately strengthen the entire trade.
We have been encouraged by the receptiveness of the OSHA officials we have met with. Like many outside of the trade, OSHA was unaware of the level of organization and success of the sweeping industry. They have been very appreciative of the proactive stance we have taken in the area of fall protection for the trade. And they acknowledge that our trade has clearly been fortunate to not be plagued with incidents which would have caused us to be flagged in the eyes of the Administration. As a result of our initial discussions, OSHA has a much better appreciation of what sweeps do, how they do it, the training available and the fall protection measures that are already employed by the industry.
40 SWEEPING MAY 11
Relative to current OSHA standards, the Administration acknowledges that there is an ambiguity when it comes to determining where sweeping activities fall. There is not a clear differentiation between that which OSHA considers to be “construction” activities versus “maintenance” activities, and they have indicated an openness to NCSG helping them interpret that within the sweep industry. However, since beginning our dialogue, OSHA has undergone at least three Federal leadership changes which have significantly hampered our momentum. This past year, the game changed yet again for us; although perhaps in a relatively favorable way despite the additional delay in true resolution. In 2010, OSHA revoked its previous 15-year-old interim guidelines for fall protection in residential construction. We believe their action demonstrates that an OSHA field inspection is not the appropriate mechanism for recognizing and addressing the infeasibility of compliance as well as the greater hazard posed by compliance with certain requirements for industries like ours. The encouraging news is that they proposed new rules when they revoked their previous guidelines. Why is that good news? Because when OSHA proposes new rules, the process requires that any industry impacted by the proposal have an opportunity to present their case for or against the proposal before the rules can be adopted. This gave us the chance as an industry to address OSHA’s fall protection rules from the ground level from within their own process rather than trying to push for change after the fact. And what’s more, we already knew we had gained their positive attention and they were listening to us. In a post-hearing brief NCSG drafted to OSHA following the formal hearings conducted by OHSA earlier this year, we summarized our position as follows:
If adopted and enforced as proposed, the provisions of the Proposed Rule that address the structural integrity and condition of walking-working surfaces, the use of ladders, and the selection and use of fall protection would: (1) substantially affect the manner in which chimney sweeps perform their work; (2) expose sweeps to greater hazards than current industry practices; (3) threaten the continuing economic viability of the chimney sweep industry; and (4) threaten the availability of chimney inspection, sweeping and repair services at affordable prices, which would be expected to result in less chimney inspections/sweeping/repairs and a significant increase in residential fires and/or an increase in falls by homeowners or other self-employed individuals who would perform these tasks. Certainly NCSG could have remained quiet on this issue and hoped that the average Federal or State OSHA compliance officer would exercise discretion in recognizing that compliance with the new rule was infeasible and would pose a greater hazard to our industry. Instead, we opted to take the bolder step of coming forward to protect our members and the industry from the risks of relying on local OSHA discretion and being exposed to the unaffordable costs of paying fines and fighting citations. It is important to recognize that individual states are not required to follow the Federal OSHA standards as their own. In fact, the last time I checked, fewer than 30 states plus the District of Columbia did in fact use the Federal Standards as their own. However, even the remaining states tend to use the
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Federal standards as a foundation for their own, so ultimately any final rule adopted by OSHA is likely to carry some weight even at the local level, making this truly a unique opportunity for the Guild to affect change that can positively impact sweeps across the country. As encouraged as we continue to be in the progress we are making, this admittedly remains a painstakingly slow process. We have been advised that it is unlikely that we will see a final resolution to all of this for another 12-18 months, but we are committed and will continue to be involved in the next stages of the process until it reaches its conclusion. For now, it is worth noting that in scenarios where sweeps may be cited by local officials for a lack of adequate fall protection, there are some key elements that can increase the odds of success at the negotiating table: • Professionalism of the sweeps when approached by an OSHA official in the field (not being argumentative or defensive); • Professionalism of the business owner when responding to the citation (a willingness to share information and work with OSHA agents); • Documented safety training (fall protection) materials that are legitimately communicated to employees (i.e. NCSG’s
Safety Services member benefit or some other well-organized program and continuing education); • Documented use of fall protection where appropriate in the field; • A commitment to improving where needed. There’s little that NCSG or Federal OSHA can do to prevent a local agent from potentially citing a perceived violation in the field. However, if you are making legitimate efforts to keep your employees (which includes the single owner/operator if he/she is incorporated) as safe as possible, you are much more likely to find success on the back end. Know that the Guild is committed to the safety and success of the sweeping industry. It is incredibly important work that each one of you does, and we want to do whatever we can to ensure that you are around for a long time to do it. Each of our members helps us to maintain and improve upon the resources we have to serve the industry, and hopefully in return we help our members maintain and improve upon their own business. If you are reading this magazine and are not a member of NCSG, I hope you will take a moment to consider joining and help us further build a partnership that brings us all closer to our true potential. Until next time I wish you health, happiness and every success!
42 SWEEPING MAY 11
Darwin Awards Have you snapped a photo of a peculiar chimney in your area that made you shake your head in disbelief? Send it to Melissa Heeke at mheeke@ncsg.org for publication in Sweeping. Or, mail it to NCSG, 2155 Commercial Drive, Plainfield, IN 46168.
Submitted by Matthew Simpson of Mid-Valley Chimney Repair & Sweep in Franklin, OH
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Email or Website Address
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