Sweeping February 2019 VOLUME 43 #2
The Journal of Chimney and Venting Technology
One Of These Things Is Not Like The Other, But How?
Board of Directors Nominees
Meet a Member— Russell Gardner
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Departments President’s Letter 3 In case You Missed It 4 Editor’s Letter 5 Technical Q&A 12 Coach’s Corner 20 Membership Memo 26 Sweeps Say 25 Dates and Events 27 New Members 33 Around the Tech Center 34 Classifieds 35 Darwin Award 36
On the Cover: English chimney sweep from the collection of Steve Snyder of Big Steve’s Chimney Service, San Luis Obispo, CA.
Table of Contents Sweeping February 2019 Volume 43 Issue 2
Features
One Of These Things Is Not Board of Like The Other, Directors Nominees But How?
Meet a Member— Russell Gardner
6 14 23
Your Local Chimney Sweep
February 2019
Smoke Chambers and Cast in Place Liner Installation (866) 283-8667 Ext. 706
Factory Built Fireplace Installation and Replacement (866) 283-8667 Ext. 701
Dryer Vents (866) 283-8667 Ext. 707
Gas Appliance Venting, Gas Logs and NFPA 54 (866) 283-8667 Ext. 702 Oil Appliance Venting and NFPA 31 (866) 283-8667 Ext. 703 Chimney Inspection, Documentation and NFPA 211 (Levels of Inspection) (866) 283-8667 Ext. 704
Installation and Venting of Pellet Stoves (866) 283-8667 Ext. 708 IRC and NFPA 211 (Code Questions) (866) 283-8667 Ext. 709 Customer Service and Customer Communication (866) 283-8667 Ext. 710 General Sweeping and Repair (866) 283-8667 Ext. 711
NATIONAL CHIMNEY SWEEP GUILD BOARD OF DIRECTORS 2018-2019
TECHNICAL ADVISORY COUNCIL
Masonry Fireplace Construction and Restoration (866) 283-8667 Ext. 700
2 S W E E P I N G
STAFF
Resources 2155 Commercial Drive Plainfield, IN 46168 (317) 837-1500 Fax: (317) 837-5365
Megan McMahon Executive Director mmcmahon@ncsg.org
Donna Lee Kasmer CSIA Certification Coordinator dkasmer@csia.org
Darcy Marlett Director of Communications and Marketing dmarlett@ncsg.org
Penny Seals Program Coordinator pseals@ncsg.org
Zach Zagar CSIA Marketing Director zzagar@csia.org Russell Dimmitt Education Director rdimmitt@ncsg.org Charissa Benge Mahaffey Office Coordinator cmahaffey@ncsg.org
February 2019
Sara Sichting Systems and Records Coordinator ssichting@ncsg.org Annemarie Stockton Membership & Outreach Coordinator astockton@ncsg.org
COMMITTEE CHAIRS and TASK FORCES 2018 – 2019
Be advised that advice given by NCSG’s Technical Advisory Council (TAC) reflects best practices of the chimney sweeping industry. However, we are unable to account for any particular type of situation since regional variations in construction practices and additional environmental, physical and geographical factors necessarily vary the level of service appropriate for a particular fireplace and/or chimney. Additionally, local laws and ordinances may govern and/ or supersede the information and any recommendations provided. Final determinations are the responsibility of a local professional with firsthand knowledge of the situation, and the local Authority Having Jurisdiction (AHJ). Neither NCSG nor any member of TAC will be held liable for any damages whatsoever resulting from the use of or reliance on information provided by anyone associated with TAC. By your use of this member benefit you acknowledge acceptance of these terms.
Region 6 Bob Ferrari (530) 941-5818 bob@flueseason.com
Vice President, Region 4 Jeff Keefer 513-248-9600 info@chimneycareco.com
At-Large Director Gregg Boss (636) 391-2226 englishsweep@att.net
Treasurer, Region 3 Ron Rust (803) 730-5858 tophatswp@aol.com
At-Large Director Jeff Peterson (703) 444-5155 jeff@potomacservices.net
Secretary, Region 1 Matt Mair (603) 525-7905 matt@blackmoosechimney. com
Supplier Representative Stuart Karanovich (765) 966-5084 stuartk@saversystems.com
Region 2 Bill Thornton (215) 540-9787 wissahickonvalleysweep@ yahoo.com
Stainless Steel Liner Installation (866) 283-8667 Ext. 705 To contact any member of the Technical Advisory Council, please call (866) 283-8667 and select the extension for the person who is best qualified to answer your question:
President, Region 5 Jasper Drengler (715) 304-8934 drengler01@gmail.com
Bylaws Jeff Keefer 513-248-9600 info@chimneycareco.com
NFPA 211 Representative Jim Brewer (757) 523-2400 jbrewer@magic-sweep.com
Ethics Andy Raycroft (703) 836-7858 andy@rooftopchimneysweeps.con
NFPA 31 Representative John Pilger (631) 863-2460 chimneyman@aol.com
Governance Tom Hunkele (641) 774-8056 topnotchchimney@gmail.com
NFPA 54 Jim Brewer (757) 523-2400 jbrewer@magic-sweep.com
Government Affairs Jeff Keefer 513-248-9600 info@chimneycareco.com
Technical Advisory Council Michael Segerstrom (908) 253-9190 chimneysweeps@optonline.net
International Relations John Pilger (631) 863-2460 chimneyman@aol.com
Scholarship Committee Gregg Boss (636) 391-2226 englishsweep@att.net
Membership Bob Ferrari (530) 221-3331 bob@flueseason.com
ADVERTISING RATES for Sweeping: The Journal of Chimney & Venting Technology may be obtained by contacting Malisa Minetree at (317) 815-4688 or sweepingads@me.com Layout and design by David Bruce, Red2 Design Bureau NCSG encourages industry partners to submit press releases and articles to editor Darcy Marlett at dmarlett@ncsg.org. Submissions should contain items of interest or importance to the chimney and venting industry. Submissions should not contain direct solicitations, prices, or a call to action on the part of our readers. Submissions may contain images or artwork attached in a .jpg format. In all cases, NCSG reserves the right to edit submissions to fit space limitations, keep the release and publish at a later date, or refuse to publish the release for any reason. Neither publishing, nor refusing to publish the submission should be considered a statement of NCSG’s opinion regarding the release. NCSG further reserves the right to reject at any time any advertising determined not to be in keeping with the publication’s standards. Acceptance of advertising by Sweeping magazine does not necessarily constitute endorsement of products or services advertised. NCSG does not make any effort to review or substantiate claims made by advertisers. © 2019 National Chimney Sweep Guild, 2155 Commercial Drive, Plainfield, IN 46168. (317) 837-1500
A
s business owners we are always looking to make our service calls more profitable. We already have a trained technician, a stocked truck full of expensive equipment and a ton of overhead just to pull in the driveway. Why not spend a few minutes to provide a much needed service and raise your profit per stop? One way is dryer vent service. Most likely you have almost everything in your service trucks to do it already. So next question is how to sell it. Here are a few ideas, try them and see what works for you. When a homeowner is booking a sweep or other service call have your office staff ask if they want dryer vent cleaning with that. Its normally $XX, but with that service its $X Offer your guys $X for each one they add on during another service call.
Have techs wear a hat or pin that says ask me about dryer vent cleaning. I make a point to walk around every home for every service call. I then see where the vent is and can mention how plugged it looks and I happen to have time right now to fix it. It’s not just about making more money, it is a way to make people safer and that’s what we are all about.
President’s
Letter Jasper Drengler
President
See you all soon in Norfolk! Jasper Drengler
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3 S W E E P I N G
In Case You
Missed
it‌
Convention Early Bird Rates End After February 14 Don’t miss out on the best pricing for the 2019 NCSG National Convention and Trade Show in Norfolk, VA. From our opening keynote with Eric Chester to the closing awards banquet, convention will be packed with opportunities for education, networking and of course fun! www.ncsgconvention.org/register
Enhance Your Listing on NCSG.org You can now add a list of services your company provides along with a brief description of your company on your http://www.NCSG.org profile. Just fill out the short form at this link: http://bit.ly/NCSGlisting
Attention Veterans- Send in Your Photos The NCSG is collecting photos of military veterans in the chimney industry for a special project to be displayed at the 2019 NCSG National Convention and Trade Show. Please send photos to Penny Seals at pseals@ncsg.org by March 1st.
4 S W E E P I N G February 2019
H
ello Sweeps! I hope your 2019 is off to a great start!
Be sure to read through the bios of our 2019 NCSG Board of Directors Nominees. Voting this year will be conducted through a secure online system to make it quick and easy for members to vote on nominees. Look out for your voting directions in your email inbox in mid-February.
Don’t forget- get your convention registrations in before February 15 for early bird prices! There is tons of convention information at www. ncsgconvention.org including schedule, registration, hotel information, volunteer sign-up and much more! I look forward to seeing you all in Norfolk!
Editor’s
Letter Darcy Marlett Editor
Cheers,
After finishing up your online voting, head on over to www. ncsgconvention.org/volunteer and sign up for your convention volunteers shifts! Read all about your volunteer options in this this month’s Membership Memo. Volunteering is a great way to meet new people, help out the Guild, and even earn a gift from us as a thank you for your time.
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February 2019
5 S W E E P I N G
Your Local Chimney Sweep
One Of These Things Is Not Like The Other, But How? Taylor Hill
Spark Marketer t’s not just Millennials — we all default to the belief that we’re special and unique. But do we make it easy to see what makes us special and unique?
I 6 S W E E P I N G
As an online marketing company for local service businesses, our client onboarding forms often look identical from client to client, with the exception of the business phone number, owner name, location, and business name (although even that is sometimes very similar). When our writer goes to write a website for a new client, she’s charged with hunting down the differences that the business owner rarely provides in these forms. Are business owners purposely making her job difficult? Of course not. They just default to the belief that their business, their baby, is special and unique, without going beyond the surface level to show how.
February 2019
But the real problem isn’t that this default belief makes our writer’s job harder. Here’s the real problem... Most business owners describe their business using the same five words:
1. Professional 2. Dependable 3. Family-owned 4. Certified 5. Trustworthy But what do these words really mean to your customers? They’re likely seeing your competitors describe themselves the same way, which makes those words that are so very important to you, mean so very little to them. Are we telling you you’re just like everyone else and you should stop pretending you’re not? No,
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no, no! We’re telling you that you have to dig deeper to show how you’re really different. Take a look at your company, go beyond the surface, and figure out how you can paint a truly unique portrait of yourself and what you have to offer. You know you’re different -- so show everyone!
Here are a few things to start with... Use real photos of yourself and your team in your marketing and on your website. You know a stock photo when you see it, and so do your customers. While stock photos have their place, it’s not on your About page. There, you should have real photos of the people your customers will come into contact with. People like doing business with people they like, and seeing real photos of you and your team smiling and serving customers will mean a whole lot more than a few stock photos of beautiful people staging beautiful moments. Transparency and authenticity are two words that aren’t going away any time soon. Embrace them and use them to differentiate yourself. Now, before you shut this idea down because you can’t afford professional photos, pull out your smartphone. The camera you hold in your pocket is oftentimes more than sufficient if you know how to keep still and get good lighting. Plus, there are so many great (and free) photo editing apps out there to help you perfect each photo quickly and intuitively. You can even use the same filter for every photo to create a brand consistent feel. Just don’t go overboard smoothing skin or get too artsy with it. Remember, you want the photos to look good, but real.
Go deeper on your About page.
8
If you ask our writer, she’ll tell you that About pages can be some of the most boring or most interesting pages to write. It all depends on what information she’s given. If she’s only given the five words we talked about above and a founding date, she’s going to produce a good, but pretty unexciting About page for your customers to read. Why? Because she doesn’t really know anything about the company beyond what she can find on a BBB profile page. How’s she supposed to tell your story if she doesn’t know it?
S W E E P I N G February 2019
The reality is, you are your story. Your employees are your story. Your core values are your story. A really good About page should give your
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customers a glimpse of yourself and your team that goes beyond words like “licensed,” “insured,” “certified,” and “professional.” Provide employee bios. Go deeper. Give your customers a reason to like, relate to, and trust you. Your story is what makes you unique, but if you don’t tell it, your customers will have a hard time telling you apart from the rest of the herd. Provide your marketing partner with truly unique info about your company. Wondering how you can help your marketing company write a website that has truly unique information about your business and tells your story well? Provide them with information! This can be things like employee manuals, lists of core values, your company mission statement, service and product brochures, and other information that you provide to customers and new team members. Think about it. Every company that’s certified by the same organization will, in theory, do a service the same way. If you don’t -- if you focus more heavily on one aspect or have extra steps that you require of your techs to ensure even better service -- let your marketing company know so they can highlight that on your website. Consider putting those real, meaningful differences at the forefront of your marketing.
10 S W E E P I N G
If you’re struggling to figure out what your strong suits are or how you truly differ from the competition, take a look at your reviews and the reviews of your top competitors. See what matters to people, what they feel you excel at, and where your competitors fall short. It’s what your customers want to know, so make it easy for them to find by spelling it out clearly in your marketing and on your website. Not everyone can be the “best,” or “most reliable and professional” chimney sweep in your area. Stop
February 2019
hiding behind the same five words everyone uses and really shine like only you can. Figure out what really makes you special and make it easy for your customers to choose you out of the crowd. Taylor Hill is co-founder and crew chief of Spark Marketer, a Nashville-based digital marketing company that works primarily with service businesses. He’s passionate about helping service business owners navigate the Internet oceans filled with sharks and unsavory pirates. He’s also co-host of the Blue Collar Proud (BCP) Show, the podcast that’s all about having and living the blue collar dream; co-author of Blue Collar Proud: 10 Principles For Building A Kickass Business You Love; and co-creator of the award-winning app, Closing Commander™, which helps contractors close more estimates effortlessly. He also regularly speaks at service trade shows and conferences across the country. @sparkmarketer, facebook. com/sparkmarketer, facebook.com/bcpshow/, facebook.com/ groups/bluecollarproudnation/, @taylorkhill @bcpshow
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Michael Segerstrom
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Question
I work in a state that follows the IRC for the requirements to vent clothes dryers in residential homes. At times the code seems to contradict itself. When installing a new dryer exhaust duct, what is the proper thing to do when I find these conflicts?
12 S W E E P I N G February 2019
Answer: The short answer is to follow the code requirement that is enforced by the local AHJ. In some cases, different towns or municipalities will refer to different sections of the same code for these installations. The IRC itself also offers direction on what to do when different portions of the same code are in conflict with each other. Let’s use dryer exhaust duct support as an example. Chapter 15 of the IRC, Exhaust Systems, states in section M1502, Clothes Dryer Exhaust, subsection M1502.4.2 “exhaust ducts shall be supported at intervals not to exceed 12 ft”. But then later in the IRC, Chapter 24 Fuel Gas, section G2439 Clothes Dryer Exhaust, subsection 2439.7.2 states “exhaust ducts shall be supported at 4 foot intervals”. It could be easily argued that chapter 24 is specifically covering exhaust ducts for gasfired clothes dryers. But chapter 15 does not state gas or electric. Section 2439 also has a conflict within that section, where it states that screws or fasteners can’t penetrate the dryer exhaust duct, but then later has a provision that screws or fasteners may penetrate up to 1/8”
Guidance from the IRC is found in chapter 1, Scope and Administration section R102 Applicability. It states several things. “Where there is a conflict between a general requirement and a specific requirement, the specific requirement shall be applicable”. It goes on to state “where in any specific case different sections of this code specify different materials, methods of construction or other requirements the most restrictive shall govern”. Based on this, specific requirements govern general requirements, and more restrictive requirements will govern the less restrictive requirements. But with each case, we also have to make sure we are in compliance with the requirements enforced by the local AHJ.
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2019 NCSG Board of Directors Nominees Here are your nominees for the upcoming election of NCSG directors. Please note that the following nominees are running for twoyear terms (2019-20). New board members will be seated at the April 16, 2019 board of directors meeting in Norfolk, Virginia. Voting Members: Ballots will be sent via email on February 15, 2019. Ballots must be electronically submitted no later than March 17, 2019. Seat: Region 1 (One Nominee) Representing: Voting members in Connecticut, Vermont, Massachusetts, New York, Maine, Rhode Island, New Hampshire
Matt Mair (incumbent) My name is Matt Mair and I, along with my wife Sarah, own Black Moose Chimney in Hillsborough, New Hampshire. Joining the Guild in 2009 was a pivotal time in my life and career – I learned the value of the experience, depth of insight, and camaraderie the Guild membership had to offer, and I would like to share that with others in the industry. We’re not just sticking brushes in flues – we truly are improving the lives of our customers through our work!
14
I became CSIA-certified the same year as joining the Guild. From supporting and advocating for local gatherings of chimney professionals and the National Convention to currently participating on the board of directors for the NEACHP, I have been a long-time proponent of education in the industry.
S W E E P I N G
A bit more about myself: I’m a father of six, love to hunt, ride motorcycles, hike in the White Mountains, and spend quiet evenings with my family at home with a warm fire burning in the stove.
February 2019
Seat: Region 5 (One Nominee) Representing: Voting members in North Dakota, South Dakota, Minnesota, Wisconsin, Iowa, Nebraska, Colorado, Kansas, Arkansas, Oklahoma, New Mexico, Texas, Louisiana
Jasper Drengler (Incumbent) Jasper Drengler is the father of four amazing children and currently holds the title of, “Worlds Fastest Chimney Sweep�. He is a second generation sweep, who went from homeless to owning Chimney Mechanix, which has the largest service area in the country. He has served as President of the Wisconsin Guild and is the youngest to be awarded Wisconsin Master Sweep. Once being voted on to the National Chimney Sweep board of directors he has sat in every chair but Treasurer and is the current President. Jasper has a never give up, never stop learning attitude which he lives by in his personal life, his sweep life, and his racing life.
Seat: At Large Director #1 and At Large Director #2 (Five Nominees for Two Positions) Representing: National Membership
Dennis Dobbs (Incumbent) Dennis Dobbs is the owner of The Fireplace Service Company a chimney service company and retail hearth store located in Fort Payne, AL. He has been an active chimney sweep for 33 years and a CSIA Certified Chimney Sweep and a member of NCSG since 1989. Dobbs has previously served on the NCSG Board of Directors and as the NCSG Technical Advisory Council Chairman and is current President of The Southern Association of Chimney Professionals.
Jeff Peterson (Incumbent) Jeff Peterson is a retired Army Colonel (Corps of Engineers) with 30 years of leadership experience. Peterson believes his background and expertise as a retired senior military officer with extensive experience leading people, organizations and developing strategic policy guidance will be of benefit to NCSG. He is the president of Potomac Services in Sterling, VA and also serves as the Education Director of the Mid-Atlantic Chimney Association.
February 2019
15 S W E E P I N G
Bob Fish Bob Fish is a CSIA Master Chimney Sweep #12. He has been a CSIA instructor since 1994, and a National Chimney Sweep Training School instructor since 2001. Bob has been an EMT with the Londonderry Rescue since 1979, and a member of the Londonderry Technical Rescue. Bob has been a CPR instructor since 1979.
Jake Cromwell Jake Cromwell is a 42 year old father of 5 children, a lifelong resident of Arkansas and a passionate devotee of the chimney and hearth industries. A twenty-year chimney sweep, NCSG member and CSIA certified since 2011, he is the President of Top Hat Chimney & Roofing Inc. in Springdale, AR as well as the Customer Development Consultant for National Chimney. Prior to his employment with National Chimney, he consulted chimney, hearth, hospitality, security and health services companies with the development and implementation of management systems. He is also a commercial property manager, investor, a bad painter, and even worse musician. Jake’s goals for the NCSG are to promote liability protections for sweeps, promote home owner awareness of the trade and its necessity, advance the educational standards and access for sweeps, follow and provide leadership that will unquestionably and transparently fulfill the NCSG mission. Continued on page 18
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16 S W E E P I N G
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Steve Scally Hi, my name is Steven T. Scally. I own and run Fireside Sweeps LLC in Fremont NH. I started this business on my own in 1999 though I have been in this industry since 1978. I learned how to sweep and repair chimneys when I was working for my Uncle at the Chimney Doctor of Concord MA. I became certified in 1981 and still hold my certification number of 401 which I am proud of. I was President of the New Hampshire Association for 4 years and now I am a current President of the North East Association of Chimney and Hearth Professionals. I am a member of the Better Business Bureau I want to be on the board of directors to help my fellow sweep and industry grow. I believe we all still have so much to learn and grow. I have over 40 years of knowledge in this business from the sweep side of the picture to the owner side of what it takes to run a successful business. I want to share with anyone who wants to learn more about this industry. I have taught numerous amounts of masonry classes as well as relining classes and how to set up staging classes. I was part of the group of great people that built the twisted chimney at our awesome Tech Center. I feel that I have so much to offer our fellow sweeps from the hands on to the business side and want to help them out. Thank you for your time and consideration.
Joseph Sauter Joseph Sauter started in the chimney industry in 1982. Joining the Guild in 1984. Became a certified sweep in approximately 1992. He also has served as a firefighter, EMT and Fire Investigator for the Wayne Township Fire Department for 12 years. Joe has previously served on both the NCSG & the CSIA Board of Directors during the years of 2001- 2004. Serving as the Ethics chairperson for both organizations. It was during this time that the first successful lawsuit was brought against a CSIA logo violator, paving the way for the success that we have had in protecting out trademark. Joe has also worked as a CSIA instructor for several years not only doing road shows but also the week long National Chimney Sweep Training School. He is currently still instructing classes and has obtained his CSIA Master Sweep credential. Now that his children are older and he has more available time to serve he would like to once again be part of the process for the future of the National Chimney Sweep Guild. He hopes that you will support his nomination in this endeavor.
18 S W E E P I N G February 2019
Seat: Supplier Director (One Nominee) Representing: National Supplier Membership
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Stuart Karanovich has over fifteen years in the industry. He currently serves as the Director of Sales at SaverSystems. When asked why he wished to serve on the board of directors Karanovich said, “My motivation is simple, to give back. Our industry has provided me with a challenging and enjoyable profession, as well as supporting my family. I realize that there is a lot of heavy lifting behind the scenes which makes that possible. It’s time to add my shoulder to the wheel…”
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19 S W E E P I N G
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II February 2019
Coach’s
Corner Jerry Isenhour
It’s Time For Review, Goal Setting & Commitment
I
t is the start of a new year and in order to start properly, every business owner/ manager should stop and do a self-analysis of the previous year. This self-analysis should be geared to detect and record both the victories and the challenges of the year just completed. It may be the time for new thought processes. People commonly make resolutions at the start of the new year, why not change that to your New Year Commitments? Make your plans and map a strategy to realize each of your business and personal commitments in 2019. What parts of the business do we examine in this self-analysis? It is all parts, but I would stress that you break it down into the various segments of the business, these are as follows:
Leadership Administration Operations Sales & Marketing Personal By examining each of these 5 areas you can begin to see why failure may have occurred at times. Look at each as the spoke of a wheel, and the spokes must work together. By reviewing in this manner you can see how the wheel may not be rolling as smoothly as it could. You want the wheel of your business to run smoothly and that only occurs if each spoke is properly tuned and operating.
20 S W E E P I N G
Leadership Segment Just how strong is the leadership of the company? Could it be better? Often when there are failures within the operation
February 2019
it will fall to the leadership as the responsible party. After all the leadership did allow it to happen, didn’t it? As we look at the failures of large businesses such as Sears the failures will be traced to the leadership. What changes will you commit to as the leader in the coming year to make for a more cohesive team? After all the results of the team will often fall to the leadership of the team.
Administration Segment How well are you up to par on the business administration, and the strategies that are being employed? Again a strong look at this is required to ensure that the administration is operating up to par.
Operations Segment How is this side playing the game? Do you have waste? Do you have systems for tracking and measurement? And do you have the needed and required systems to train our team members in an ongoing and continuous manner. Are there areas you are handcuffed in ways you should not be?
Sales & Marketing Segment Are you on track with the marketing plans laid out for 2019 and are your sales goals set, with the proper processes to track and measure these with a comparative look to the budget? Is this done daily, weekly or quarterly? One must track and measure to ensure that all are operating at the highest level and delivering the maximum return.
21 S W E E P I N G
Phone: (888) 570-5407
February 2019
Personal Segment
Strengths = The are internal issues
Where are you at personally? Is the business delivering to you the things you want? After all the purpose of the business is to bring the owners the means to obtain the personal things in life that they dream of. Isn’t that why you started it?
Weaknesses = Also internal issues
I would like to assist you in this self-analysis and goal setting for 2019 and have prepared a self-analysis and goal setting form for you to use. To access this form, simply go to the link below and download it. This form will assist you in setting the path for obtaining your goal and living your dreams in 2019. http://bit.ly/CVCSelfAnalysis I hope this form can assist you in setting a path for 2019 for your personal and business strategy and success. As a part of this self-analysis of the previous year, include a SWOT of the company, the letters stand for:
22 S W E E P I N G February 2019
Opportunities = These are external Threats = Also external Knowing the Strength, Weaknesses, Opportunities & Threats will give you the insight to properly plan for the coming year. It may be a painful exercise, but it can deliver great results. Dedicate the time to this leadership process, the results can be a part of what sets you up for success in 2019. About the Author: Jerry Isenhour is an industry consultant, educator and coach who authors a monthly article in Sweeping as a service to the industry. For more information about Jerry and how his team can assist you individually and your business in your quest for success and your ascent to the next level, take a look at his web site www.cvccoaching.com He can be contacted at jerry@cvccoaching.com or by phone at (704) 4250217. You can also obtain great business tips from his Facebook page CVC Coaching and YouTube channel CVC Coaching.
Meet A
Member
Russell Gardner This month, I’d like you all to meet Russell Gardner of Fiddler On The Roof in Van Nuys, California. What is a question you get asked most about being a chimney sweep/chimney sweeping/the industry? You can make a living in Los Angeles at that?!?!?! What advice do you wish you had received when you were getting started? First become a CPA, a lawyer, and a psychologist before becoming a chimney sweep! What is the biggest challenge you face on the job? What are your best strategies for overcoming it? Currently, the biggest challenge is finding new employees. We all keep an eye out for someone who would fit in, but it is difficult. Who was your most famous customer? LOL!!!! 20 years ago I could give you a long list! Now we often sign NDA (non-disclosure agreements) So I won’t mention names. Our main service areas include Beverly Hills, Bel Air, Santa Monica, Brentwood, Malibu and on. My guess is that we average about 2 big name people/stars a month. One of the biggest action stars around has been one of my best customers for 25 years. What is your proudest accomplishment? Hmmmm…besides being the father of two amazing boys? I climbed Mt. Whitney, up and down in one day!
February 2019
23 S W E E P I N G
Have you ever had to make your own tool to solve a particular problem? A couple of years ago I built an artificial pancreas for my son who has Type 1 diabetes. As far as for work..... does duct tape on the end of a rod to get a screw driver out of a chase count? If so, I have built hundreds! Weirdest thing you have ever found in a chimney? A 1936 L.A. Times classified section. There was 5 bedroom house for sale, in Beverly Hills, for $5500! What do you like to do outside of work? I am an outdoors guy. I like to golf, fish, hike, ride dirt bikes with my boys, ski, wake board, anything outdoors. What is, in your opinion, the most valuable part of being a member of the National Chimney Sweep Guild? I don’t love the “most valuable part” part of the question. The NCSG is an organization who’s members have transformed an industry. When I started I wore a top hat and tails and the biggest extra I sold was a $39 spark arrestor. Now my guys all have video cameras and drones! The NCSG has helped me become more professional and more profitable. I love learning what works and doesn’t for others and without the NCSG that wouldn’t be possible! Thanks, Russell! Know of someone who should be the next featured member? Submit your nominations to Annemarie Stockton at astockton@ncsg.org!
24 S W E E P I N G February 2019
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A
Membership
re you interested in strengthening your leadership skills, bolstering your network of professionals, and engaging in meaningful conversations and camaraderie? If so, the NCSG can help with that. Volunteering at the 2019 Convention and Trade Show offers an opportunity to do a variety of tasks and work with a diverse group of individuals in a great atmosphere.
Memo
By Annemarie Stockton Membership & Outreach Coordinator
Volunteers are needed for: Unloading/loading the truck Registration desk Scanners for sessions CSIA Benefit Auction
There are a few ways in which you can sign up to volunteer: 1 2 3
26 S W E E P I N G February 2019
Sign up online. Visit www.ncsgconvention.org/volunteer to see all available volunteer opportunities and pick your slot(s). Send me an email. If you would like to ask me a specific question about what is available or how you can pick the slot that is best for your schedule, send me an email at astockton@ncsg.org. Give us a call. Don’t want to mess with a computer? No worries, anyone in the office can help you get signed up. Just call (317) 837-1500. Without the help from volunteers like you, the NCSG Convention just simply wouldn’t be possible. Your generosity year after year is what makes this event so incredible and unparalleled. We at the NCSG thank you in advance and cannot wait to see you in April! For more information about the 2019 Convention, visit NCSGconvention.org.
Dates and
Events February 2019
www.csia.org
February 1-28 CSIA (online) CCS Online Review - www.csia.org CDET Online Review - www.csia.org Online & Paper Proctored Exams - www.csia.org/ exams or ProctorU eLearning Courses - CSIA eLearning Chimney Physics - CSIA OL Chimney Physics Lining Masonry Chimneys with Stainless Steel - CSIA OL Stainless Steel
February 20-22, 2019 Advanced Masonry Richmond, IN
February 7-8, 2019 CSIA Certified Dryer Exhaust Technician® Review & Exams CSIA Technology Center
For more information, please call (317) 837-5362 or visit www.csia.org
For more information, please call (317) 837-5362 or visit www.CSIA.org February 13, 2019 CSIA Certified Chimney Sweep® Review & Exams Day before Mid-Atlantic Chimney Expo King Of Prussia, PA For more information, please call (317) 837-5362 or visit www.csia.org February 14-16, 2019 Northeast / Mid-Atlantic Chimney Expo Valley Forge Casino, King of Prussia, PA
For more information, please call (317) 837-5362 or visit www.csia.org February 25 – March 2, 2019 CSIA National Chimney Sweep Training School CSIA Technology Center
March 2019 March 1-31 CSIA (online) CCS Online Review - www.csia.org CDET Online Review - www.csia.org Online & Paper Proctored Exams - www.csia.org/ exams or ProctorU eLearning Courses - CSIA eLearning Chimney Physics - CSIA OL Chimney Physics Lining Masonry Chimneys with Stainless Steel - CSIA OL Stainless Steel For more information, please call (317) 837-5362 or visit www.csia.org
For more information, please email contact@ certifiedchimneyprofessionals.com or visit www. chimneyexpo.com
March 5-7, 2019 OSHA Compliance Training CSIA Technology Center
February 15, 2019 Last Day to register for Early Rate Convention Discount By phone: 5pm EST By Fax, Email or Online: 11:59pm EST Waterside Marriott – Norfolk, VA
For more information, please call (317) 837-5362 or visit www.csia.org
For more information, please call (317) 837-1500 or visit http://www.ncsgconvention.org February 18-19, 2019 2 Day Masonry Richmond, IN
March 15, 2019 CSIA Certified Chimney Sweep® Review & Exams HPBA Dallas, TX For more information, please call (317) 837-5362 or visit www.csia.org
For more information, please call (317) 837-5362 or visit
February 2019
27 S W E E P I N G
March 15, 2019 Last Day to register for NCSG Annual Convention Rate Discount By phone: 5pm EST By Fax, Email or Online: 11:59pm EST Waterside Marriott – Norfolk, VA For more information, please call (317) 837-1500 or visit http://www.ncsgconvention.org March 25-26, 2019 CSIA Inspection & Report Writing CSIA Technology Center For more information, please call (317) 837-5362 or visit www.csia.org
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March 27-28, 2019 CSIA 2-Day Chimney Physics CSIA Technology Center For more information, please call (317) 837-5362 or visit www.csia.org
April 2018 April 1-30 CSIA (online) CCS Online Review - www.csia.org CDET Online Review - www.csia.org Online & Paper Proctored Exams - www.csia.org or ProctorU eLearning Courses - CSIA eLearning Chimney Physics - CSIA OL Chimney Physics Lining Masonry Chimneys with Stainless Steel - CSIA OL Stainless Steel April 5, 2019 Last Day to Pre-Register for the NCSG Annual Convention Waterside Marriott – Norfolk, VA
28
For more information, please call (317) 837-5362 or visit http://www.ncsgconvention.org
S W E E P I N G
April 12-24, 2019 CSIA (Online Education) NO ONLINE EXAMS – DUE TO NCSG CONVENTION
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April 15-21, 2019 CSIA (Online Education) NO ONLINE CLASSES – DUE TO NCSG CONVENTION April 17, 2019 CSIA Certified Chimney Sweep® Review & Exams Waterside Marriott, Norfolk, VA (NCSG Convention) Must be registered by April 2, 2019 For more information, please call (317) 837-5362 or visit www.csia.org
February 2019
AN INDUSTRY STANDARD FOR OVER 25 YEARS
CSIA UPDATE February 2019
www.CSIA.org
Checking In with Chuck
knowledge to help them succeed in this industry. There are some great business and technical courses scheduled for convention and I’m looking forward to learning from others.
by Chuck Hall, CSIA President president@csia.org
The CSIA will also be hosting an Informational Meeting on Wednesday, April 17 to update attendees on the organization, our efforts in the last year, and the future.
The National Chimney Sweep Guild’s National Convention is coming! While you’ve undoubtedly seen quite a bit of information on the convention in this edition and online, I thought it might be helpful to highlight some of CSIA’s contribution to the industry’s marquee event.
First and foremost, there are many great breakout sessions taking place at convention. While these are very much NCSG classes, they do earn CEUs towards your Certified Chimney Sweep® recertification. If someone were to attend all general sessions and one class per breakout session, they would walk away with 17 CEUs towards the needed 48 for their annual 3-year credential cycle. More importantly, they’ll walk away with a wealth of new
As in previous years, CSIA will also be hosting 1-day Review and Exam sessions for both the Certified Chimney Sweep® and the CSIA Certified Dryer Exhaust Technician® credentials. This is a great opportunity for you to send your technicians to a regional event to earn (or renew) their certification. Maybe this is the year you add dryer exhaust to your services? Or maybe you have a technician or two due in the coming months. Convention registration is not required for these “pre-convention” Tuesday, April 16 events. Another convention tradition that is taking place is the CSIA Auction on Friday, April 19. This year’s theme is “superheroes.” Despite our promotion for our ADVERTISEMENT
masonry courses blaming superheroes for masonry damage, we do encourage you to grab your tights, cape, and utility belt and enjoy the festivities.
Distributors donate equipment and supplies, many sweeps do as well. There are also a lot of unique chimney-related memorabilia offered up for auction too. You can actually ship your auction items to the CSIA Tech Center in advance, if you don’t want to transport it yourself. If you are going that route, please get it there prior to Friday, April 5.
As a Mid-Atlantic Chimney Association member, which is the host regional guild for the event, I look forward to welcoming you to the East Coast, particularly Virginia, where I call home. Norfolk is a great town and CSIA is happy to be part of the NCSG National Convention in 2019.
February 2019
New Certifications Preston Smith A-1 Chimney Specialist Estill Springs
Updated Requirements for Application
Vermont Jeff Poirier Kyle Schmidt Chimney Savers Inc. California Mike Fasy Mike’s Chimney Service Stockton Minnesota Caleb Isle Chimney Doctors Apple Valley New Hampshire Grant Beattie Fireside Sweeps LLC Fremont Edward Hewitt Ceaser Chimney Service Manchester North Carolina Richard Weyant Smoke Alert Garner Tennessee Sabian Beard Stephen Meredith Chim Chimney Hermitage
The new requirements take into account those that may have had a lapse in certification, but are long-term credential holders, and also those that do not plan to provide dryer exhaust services.
Randolph
CERTIFIED
DRYER EXHAUST
TECHNICIAN
Washington Frank Shasky FiremanFrank, LLC Lacey
1. Applicant must be an active CSIA Certified Chimney Sweep® and must have held the CCS credential for a minimum of nine continuous years or a minimum total of 18 years (non-continuous). 2. Applicant must have completed at least six (6) of the following CSIA courses and or requirements: -Actively certified as a CSIA Certified Dryer Exhaust Technician® -Chimney Physics (either online or 2-day in-person) -Inspection and Report Writing ( 2-day in-person) or Diagnosis and Documentation -CSIA Masonry Repair for Chimney Professionals
MASTER
-CSIA Lining Masonry Chimneys with Stainless Steel -CSIA Rope / Roof Access -CSIA Advanced Masonry repair
Effective January 2019 Expanded options for earning the CSIA Master Chimney Sweep credential. CSIA’s Master Chimney Sweep Committee has recently updated the Master Chimney Sweep requirements. ADVERTISEMENT
-CSIA Installing & Troubleshooting Pellet Appliance Class -Advanced Inspection & Documentation 3. Applicant must have completed the (new - January 2019) Master Chimney Sweep Comprehensive Burn Wise
www.CSIA.org Course 4. Applicant must have an active NFI Certification obtained through the CSIA Installing & Troubleshooting Wood Heating Appliances class or CSIA Installing and Troubleshooting Gas Hearth Appliances class. This requirement may be substituted by an active NFI Certification held for a minimum of six years, a current F.I.R.E Certified Inspector credential or an Associate level (or higher) degree in Fire Science from an accredited college. 5. A one-time application fee of $275 paid to the Chimney Safety Institute of America, with $175 being returned if the application is denied. Application and additional information at: www.csia.org/mastersweep
leap with our manuals and publications.
The Successful Chimney Sweeping manual (the current 2011 edition and the forthcoming new manual) and the Certified Dryer Exhaust Technician manual will both be available digitally via our website. Don’t worry - print editions of the manuals will still be available from CSIA
The CSIA 2019 in-person course calendar can be found on the next page.
New Digital Publications and Brochure with All Access Subscription Option Ever want a digital copy of the Successful Chimney Sweeping manual? How about digital copies of CSIA homeowner brochures allowing you virtually unlimited printing? CSIA is excited to announce we’re taking the digital
only - both in a subscription and individual pricing structure.
The new All Access Subscription will give users 1-year of digital access to all homeowner brochures, the SCS manual, the CDET manual, and our white papers. Digital access will give you the ability to print any of the brochures or white papers (in-house or through your local printer), and access the manuals on up to three devices (including your smart phone, tablet, and computer) per subscription. For non-subscription purchases, either of the digital manuals, white papers, or individual brochures, you’ll have one year of access to the purchased document. For purchased brochures, you will be able to print in-house or send to your local printer. We still have a limited supply of printed brochures for sale, but we will not be ordering additional supply.
CSIA white papers, like Chimney Fires: Causes, Effects & Evaluation, will now be available in digital form as well. Perhaps the biggest change, is that our homeowner brochures will now be available digitally ADVERTISEMENT
The new digital brochures and publications only applies to CSIA produced materials. We will not be able to sell NFPA or IRC materials in digital copy. We will still sell printed copies of these and any book bundles sold in relation to certification will be the 3-book print editions.
February 2019
2019 Course Calendar www.csia.org
Get Certified or Renew Your Badge
The Next Level: Advanced Education
National Chimney Sweep Training School
Inspection & Report Writing
CSIA Tech Center | Mar 25-26, Aug 5-6 Enhance your inspections and improve your service with better reporting for your customers by learning the latest industry practices.
CSIA Technology Center | Feb 25-Mar 2, May 13-18, Jul 22-27, Aug 19-24, and Sep 16-21. Get certified through the only hands-on training of it’s kind. Classroom, lab, and field instruction over six days from the nation’s best instructors.
Both courses now in the same week. Save on travel costs!
Certified Chimney Sweep® Review and Exam
Chimney Physics
CSIA Tech Center | Mar 27-28, Aug 7-8 Learn the science of home venting and how the home works as a system of moving parts and air to influence home heating and venting system success.
CSIA Tech Center | Jun 17, Aug 9, Oct 4 King of Prussia, PA | Feb 13 Dallas, TX | Mar 15 at HPBExpo Norfolk, VA | Apr 16 at NCSG Convention Scranton, PA | May 17 Richmond, VA | Aug 16 Albany, NY | Sep 13 Atlantic City, NJ | Oct 4 In-person review to prepare a technician for the certification exam. Earn or renew your credential. Prefer a different date/time? Partner with a sponsor or host a Review/Exam
Certified Dryer Exhaust Technician®
CSIA Technology Center | Feb 7-8, Oct 2-3 Norfolk, VA | Apr 16 1-Day Review and Exam Great add-on service for chimney companies or standalone company. Make a Mint with Dryer Lint.
Safety Training
OSHA Compliance Training NEW COURSE IN 2019
Master the Craft - Masonry and Gas Courses Installing and Troubleshooting Gas Hearth Appliances
CERTIFIED
DRYER EXHAUST
TECHNICIAN
CSIA Tech Center | Jun 3-7 5-Day course covers service and installation, appliance standards, combustion requirements, pipe sizing and installation, troubleshooting, carbon monoxide testing and fuel conversion. Concludes with the NFI Gas Certification exam.
Masonry Repair for Chimney Technicians
Richmond, IN (SaverSystems) | Dates: Feb 18-19 Intensive 2-day class combining classroom theory and hands-on projects. Learn brick and mortar basics, and all aspects of chimney repairs.
Location: CSIA Tech Center | Date: Mar 5-7 Learn the latest techniques for chimney and venting technician safety. Hands-on training in key safety areas taught to OSHA standards.
Advanced Masonry Repair
Roof System Specific Rope Access Training
National Chimney Safety Week
Location: TBA | Date: TBD Learn how to safely setup fall protection systems before you leave the ground. Learn how to safely access roofs of any pitch.
Sweeps Week
CSIA Tech Center | June 10-15 Help us build the “world’s worst chimney” in 2019. Join us for a fun week of learning, fellowship, and CEUs - for FREE - all while improving the Tech Center. All are welcome, regardless of affiliation.
Richmond, IN (SaverSystems)| Dates: Feb 20-22 3-Day Follow-up to Masonry Repair Course with more hands-on advanced instruction.
Nationwide | Sep 29-Oct 5, 2019 The industry’s national awareness week. Help raise awareness of chimney and venting safety to homeowners in your area. www.chimneysafetyweek.org
National
CHIMNEY SAFETY Week 2019
Learn anywhere: www.csia.org/ elearning
All dates and times subject to change. Visit csia.org for CEU information for each course. Confirm dates when registering for courses. (317) 837-5362 Office@CSIA.org Twitter: @Chimney_Safety Facebook: /ChimneySafety Instagram: chimney_safety ADVERTISEMENT
New
Members
MINNESOTA AirBroom Minnesota Furnace and Fireplace LLC • John Hartmann • Edina Cascade Maintenance Services • Steve Surbaugh • Lutsen
REGION
MARYLAND Olde Londontowne Chimney Sweeps • Sergio Monarca • Silver Spring PENNSYLVANIA Glenn Holler Chimney Sweep • Glenn Holler • Middleburg
REGION REGION REGION
NEW YORK Windswept Chimney Service • Ruthie Francisco • Scotia VERMONT Bill’s Clean Sweep LLC • David Earley • Morrisville
REGION
REGION REGION REGION
REGION REGION
141 252 4 363 5 MONTANA Vannoy Enterprises LLC dba Vannoy Sweep Supplies & Repairs • Randy Vannoy • Missoula NEVADA ABL Chimney Sweep • Lee Squire • Reno WASHINGTON FiremanFrank, LLC • Frank Shasky • Lacey Merle’s Masonry & Chimney Care • Merle Turman • Friday Harbor
REGION
REGION
REGION
REGION
REGION
44 55 66
33 S W E E P I N G February 2019
Around the
Tech Center. Megan McMahon
Executive Director
Convention planning for Norfolk is full steam ahead and the office team is preparing to embark! For the best rates, be sure to submit your registration forms before February 14th. You will also want to make sure to grab your opening night tickets for an excursion on the Elizabeth River waterfront with spectacular skyline views of the monumental ships of the Navy’s Atlantic Fleet. Enjoying great conversation, dining, dancing, games and more with fellow sweeps! Tickets are limited so grab them now! We are getting super excited about our trip to Norfolk and cannot wait to see you all there! Cheers to a prosperous year! Megan
34 S W E E P I N G February 2019
GasVent Software for Sizing Chimneys only $195 Call 1-800-648-9523 for more info and visit www. elitesoft.com to download a free trial version. Work for a Growing Company! Chimney Solutions, based in Atlanta, GA, is looking for Salespeople and Installers with the desire to move up within our company. A $1000-$2000 signing bonus is available, depending on certifications. Pay will be commensurate with experience. Relocation is available for the individual that meets our needs and qualifications. Send resumes to dpace@ chimneysolutions.com or visit our website at www. chimneysolutions.com. CHIMNEY SWEEP & REPAIR COMPANY FOR SALE Central/Northern Virginia Established 1981 2017 revenue: $ 1,125,000.00 All equipment, vehicles, and personnel convey Turn-key operation Secure, long-term lease for offices and warehouse Owner financing with 25% down Sale price: $ 400,000.00 540-272-3485
Classifieds Chimney Sweep Business Opportunity- Wilmington, NC We are seeking an experienced chimney professional that is eager to join a winning team and live on the beautiful East Coast of NC. This opportunity could lead to future ownership in an established business as the owners are looking to retire in the near future. Please send resumes to info@seasidesweep.com CLASSIFIED ADS FREE FOR NCSG MEMBERS Members can run one 35-word classified free each year! Regular classified ads are $2/word or $1/word for NCSG members. Classified ads are non-commissionable and must be pre-paid. To place a classified ad, please contact Charissa Mahaffey at cmahaffey@ncsg.org or 317-837-1500.
Chimney Sweep Collection for Sale Hello! I’m Terry Dearbon’s friend from England. Due to circumstances beyond my control, I’m looking to sell my extensive collection of Sweep Figurines/ Memorabilia (second only to Terry’s collection). It consists of over 425 pieces. Trying to sell it complete as I think it should be kept together. If of interest, photos available on request. Contact: Email: tvs809@gmail.com Private: +44 1702 216632 Mobile: +44 7850 566339 Thermo-Crete Equipment for Sale Used Thermo-Crete equipment for sale. Owner retiring. 586.942.8611
35
Experienced Sweep Wanted Looking for a certified sweep to join our team. 40 year old, family owned chimney sweeping company located near Sacramento, CA. Signing bonus available competitive salary/ commission medical & vacation Available Full Time position Please email resumes to Amie Ryan- amie@ryanbrothers.com
S W E E P I N G February 2019
Darwin
Award “Looks like they switched to electric units and they decided to cap the openings with pie baking pans.” — Abraham Velasquez of Capitol Chimney Service LLC in Silver Spring, MD See a chimney in your area that had you scratching your head? Send it to the editor, Darcy Marlett at dmarlett@ncsg.org for publication in Sweeping. Include a few words about the scene and location.
Ad Index 36 S W E E P I N G
Approved Industries 866-439-0069 info@approvedindustries.com 13 Chim Cap Corp 800-262-9622 info@chimcapcorp.com 22 Copperfield 800-247-3305 www.copperfield.com 7 and 25 CVC 704-425-0217 jerry@cvccoaching.com 4 Duct Cleaners’ Supply 800-634-2822 4viper@ductcleanerssupply.com 10 Firesafe Industries, Inc. 800-545-6607 www.firesafeinc.com 5 Gelco www.gllchimneyproducts.com 19 ICP 508-695-7000 www.chimneycaps.com 16 Lindemann Chimney Company 866-629-8006 www.lindemannsupply.com 9 Locktop www.gllchimneyproducts.com 28 National Chimney 800-897-8481 www.nationalchimney.com Inside front New England Chimney Supply 866-513-2378 www.newenglandchimneysupply.com 17 Olympia Chimney Supply, Inc. 800-569-1425 www.olympiachimney.com 11 Peke Safety 800-277-1637 www.pekesafety.com 8 Sand Hill Wholesale & Mfg., Inc 800-258-5496 www.sandhillwholesale.com 24 SnapLok Rotary Sweep Systems 702-790-4197 www.snaploksystems.com 21 Z-Flex 800-654-5600 sales@z-flex.com 3
February 2019
Everything’s Bigger in Texas... including the Opportunities at HPBExpo 2019 in Dallas. Get inside access to the BIG developments in indoor-outdoor living at HPBExpo 2019. Exciting new brands. Product launches. Certifications and education that keep your business one step ahead. It’ll all be here waiting to be experienced. REGISTER TODAY at hpbexpo.com/register.
EXHIBITION: March 14-16, 2019 • EDUCATION: March 13-15, 2019 Kay Bailey Hutchison Convention Center • Dallas, TX
HPBExpo.com
/HPBExp0
@HPBExpo
2019
/hpbexpo
HPBExpo 2019 KEYNOTE SPEAKER
THE BIG OF INDOOR-OUTDOOR LIVING
MIKE HOLMES Host of HGTV’s Holmes on Homes, Holmes Inspection, and All American Handyman, Mike Holmes will share his thoughts on housing and product trends, the importance of fireplaces in the home, and how outdoor products enhance the homebuying experience. Sponsored by Napoleon Products.
THURSDAY, MARCH 14 | 8:00AM – 9:15AM
Register Before February 15th for Best Prices!
Picture yourself here
NCSG 2019 National Convention Waterside Marriott - Norfolk, VA April 17- 20, 2019 www.ncsgconvention.org