Sweeping Magazine- February 2017

Sweeping February 2017 VOLUME 41 #2

The Journal of Chimney and Venting Technology

2017 NCSG National Convention Exhibitor Profiles If Nothing Has Changed Since Last Year, Are You Asking Why? The Stages in Chimney Business Growth It’s Convention Time: Come One, Come All!

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Departments President’s Letter 3 Editor’s Letter 5 New Supplier Profile 12 Coach’s Corner 14 History Project 34 New Members 38 Technical Q&A 40 Progressive Perks 42 Date and Events 44 Around the Tech Center 51 Classifieds 51 Darwin Award 52 Louisville, Ky. skyline, site if he 2017 NCSG Convention.

Table of Contents Sweeping February 2017 Volume 41 Issue 2

Features If Nothing Has Changed Since Last Year, Are You Asking Why?

The Stages in Chimney Business Growth

It’s Convention Time: Come One, Come All!

Exhibitor Profiles

8 18 20 22 February 2017

Jim Brewer Gas Venting and NFPA 54 (317) 203-0088 x: 3 John Pilger Oil Flue Sizing, Relining or NFPA 31 (317) 203-0088 x: 4 Randy Brooks IRC, NFPA 211 or Customer Communications (317) 203-0088 x: 5 Bart Ogden Stainless Steel Lining, Video Scanning and Narrative Report Writing (317) 203-0088 x: 6

Fred Joy Installation and Venting of Pellet Stoves (317) 203-0088 x: 7 Jay Walker Dryer Vents (317) 203-0088 x: 8 Rett Rasmussen Vented and Vent Free Gas Logs and Controls (317) 203-0088 x: 9 Rich Martinez Dryer Vents or Masonry (317) 203-0088 x: * Rich Rua General Sweeping or Relining (317) 203-0088 x: 0

NATIONAL CHIMNEY SWEEP GUILD BOARD OF DIRECTORS 2016-2017

TECHNICAL ADVISORY COUNCIL

Chris Prior Masonry Construction and Restoration and Priorfire Fireboxes (317) 203-0088 x: 2

S W E E P I N G

2155 Commercial Drive Plainfield, IN 46168 (317) 837-1500 Fax: (317) 837-5365

Frances Kelly Excecutive Director fkelly@ncsg.org Megan McMahon Director of Finance mmcmahon@ncsg.org Debbie Cornelius Membership Development Coordinator dcornelius@ncsg.org Donna Lee Kasmer CSIA Certification Coordinator dkasmer@csia.org Claire Rutledge Program Coordinator crutledge@ncsg.org

February 2017

Darcy Marlett Director of Communications and Marketing dmarlett@ncsg.org Jordan Whitt CSIA Director of Communications and Marketing jwhitt@csia.org Ashley Edridge Director of Education ashley@csia.org Sara Sichting Office Manager ssichting@ncsg.org

COMMITTEE CHAIRS and TASK FORCES 2016 – 2017

2

STAFF

Resources

Region 6 Bob Ferrari (530) 941-5818 bob@flueseason.com

Vice President, Region 5 Jasper Drengler (715) 304-8934 drengler01@gmail.com

Secretary, At Large Director Gregg Boss (636) 391-2226 englishsweep@att.net

Treasurer, Region 3 Ron Rust (803) 730-5858 tophatswp@aol.com

At-Large Director Tom Hunkele (515) 249-6337 nopnotchchimney@gmail.com

Region 1 Mike Elliott (508) 987-6348 sootguy@aol.com

At-Large Director Dennis Dobbs (256) 845- 9814 info@fireplaceservicecenter. com

Region 2 Ed Ridgeway (856) 241-7999 masons@chimney-duct.com

To contact any member of the Technical Advisory Council, please call (317) 203-0088 and select the extension for the person who is best qualified to answer your question: Be advised that advice given by NCSG’s Technical Advisory Council (TAC) reflects best practices of the chimney sweeping industry. However, we are unable to account for any particular type of situation since regional variations in construction practices and additional environmental, physical and geographical factors necessarily vary the level of service appropriate for a particular fireplace and/or chimney.

Additionally, local laws and ordinances may govern and/ or supersede the information and any recommendations provided. Final determinations are the responsibility of a local professional with firsthand knowledge of the situation, and the local Authority Having Jurisdiction (AHJ). Neither NCSG nor any member of TAC will be held liable for any damages whatsoever resulting from the use of or reliance on information provided by anyone associated with TAC. By your use of this member benefit you acknowledge acceptance of these terms.

President, At Large Director Jeremy Biswell (913) 236-7141 fluesbrothers@yahoo.com

Region 4 Jeff Keefer 513-248-9600 info@chimneycareco.com

Supplier Representative Stuart Karanovich (765) 966-5084 stuartk@saversystems.com

Bylaws Jasper Drengler (715) 304-8934 drangler01@yahoo.com

Membership Bob Ferrari (530) 221-3331 bob@flueseason.com

Ethics Andy Raycroft (703) 836-7858 andy@rooftopchimneysweeps.con

NFPA 211 Representative Jim Brewer (757) 523-2400 jbrewer@magic-sweep.com

Governance Jay Walker (850) 562-4692 sweepingJ@aol.com

NFPA 31 Representative John Pilger (631) 863-2460 chimneyman@aol.com

Government Affairs Mike Elliot (508) 987-6348 sootguy@aol.com

NFPA 54 Jim Brewer (757) 523-2400 jbrewer@magic-sweep.com

International Relations John Pilger (631) 863-2460 chimneyman@aol.com

Technical Advisory Council Michael Segerstrom (908) 253-9190 chimneysweeps@optonline.net

Long Range Planning Jeremy Biswell (913) 236-7141 fluesbrothers@yahoo.com

Scholarship Committee Greg Boss (636) 391-2226 englishsweep@att.net

ADVERTISING RATES for Sweeping: The Journal of Chimney & Venting Technology may be obtained by contacting Malisa Minetree at (317) 815-4688 or sweepingads@me.com Layout and design by David Bruce, Red2 Design Bureau NCSG encourages industry partners to submit press releases and articles to editor Darcy Marlett at dmarlett@ncsg.org. Submissions should contain items of interest or importance to the chimney and venting industry. Submissions should not contain direct solicitations, prices, or a call to action on the part of our readers. Submissions may contain images or artwork attached in a .jpg format.

In all cases, NCSG reserves the right to edit submissions to fit space limitations, keep the release and publish at a later date, or refuse to publish the release for any reason. Neither publishing, nor refusing to publish the submission should be considered a statement of NCSG’s opinion regarding the release.

NCSG further reserves the right to reject at any time any advertising determined not to be in keeping with the publication’s standards.

Acceptance of advertising by Sweeping magazine does not necessarily constitute endorsement of products or services advertised. NCSG does not make any effort to review or substantiate claims made by advertisers. © 2017 National Chimney Sweep Guild, 2155 Commercial Drive, Plainfield, IN 46168. (317) 837-1500

D

o you spend too much time worrying about your competition?

As I was going through social media today, I noticed several posts from sweeps concerned about other companies in their area. One had done bad work at a customers home the sweep was inspecting and another sweep was complaining about seeing a random competitor truck in their neighborhood working. Instantly, the random company truck was labeled as a potential bad company and comments of their integrity and the quality of work they perform came into question.

My biggest concern reading these posts is that they were being posted in the middle of the day and during the work week. I have little time throughout my day to check social media, let alone worry what a random competitor that I know little about is doing at this very minute. So I started to wonder if sweeps worry too much about what other sweeps in their area are doing.

It's natural to be leery of another sweep company driving down the street. Let's face it, there aren't too many of us running around compared to other trades like heating and cooling or plumbers. It's totally not uncommon for me to see several pink trucks a day in my metropolitan area that belong to a very large heating and cooling company. The funny thing is, I never see them cranking their necks to check out one of their competitor’s trucks or worry if there is another company working down the street from the house

they are servicing. In fact, I do commonly see one tech from a company walk up to another tech from a different company while at a gas station and ask an opinion or technical question.

They do this respectfully as colleagues of the same industry.

President’s

Letter Jeremy Biswell

President

So instead of being defensive towards competition, is there a better, maybe even profitable way to handle them?

Here are some ideas: 1. Network with competition.

Other companies may have good contacts that you can use. Many times we have found there are jobs or tasks that you may not like to do and a competitor loves to do. Maybe they have jobs they don't like to do that they would be more than happy to refer to you? Is that a win/win or what?

2. Second opinions for customers. Sometimes customers want a second opinion or more quotes.

Wouldn't it be nice to have a reliable source to send a customer to rather than letting them roll the dice and maybe ending up with poor second opinions or bad advice?

3. Referrals are priceless.

Sometimes your schedule may be full and someone wants something sooner. The world is a busy place and even though you are the best in town, people may not want to wait for a month in order for you to get to them. Maybe you have an open schedule and your friendly competitors schedule is full and needs to send you some work. Maybe you service an area they don't or vice versa. Maybe you choose to not work on gas units and they do. The list goes on and on.

Stop worrying about competition

3 S W E E P I N G February 2017

4. The ability to borrow tools or get material at the last minute.

We have all been there. Rats, I forgot to order a cap or some other random part that maybe didn't show up on time. I don't want to get behind. Isn't it nice to be able to call another local sweep to see if you can borrow or buy a part to get you by for the day? What if a specialty tool like a tile breaker breaks unexpectedly? Home Depot doesn't sell this stuff. Maybe you can borrow one for the day.

5. Learn some new tricks. I have learned some helpful industry tricks from a couple of my friendly competitors in my market. One of them even made me a tool we still use on liner installation to this day.

4 S W E E P I N G

6. Job share. Sometimes you need an extra hand on a job if you are a single truck operation. Maybe someone called in sick and you need to borrow a employee. Wouldn't an experienced person be better than a day laborer? Your competitor may be having a slow summer and doesn't want to lay anyone off. You have a full schedule and can farm out some work and still make money off the job. Lots of these scenarios are a big win/ win for all parties involved.

7. Colleagues in the same market are actually nice to vent frustrations to. Let's face it, they can relate. It is therapeutic to talk to an understanding ear.

They might be able to give you helpful advice for a problem that someone outside of our industry cannot. You may even be able to warn each other of a problem customer that you may consider passing on if

February 2017

they call you for service.

8. Work together to train customers what to expect from a good company. If a customer calls around to several companies looking for chimney service and hears some of the same info from more than one company, credibility of those companies greatly increases.

Some examples are: cleanliness, use of tarps and HEPA filtered vacuums, background screened and drug tested employees, CSIA certification, NFI certified, lettered vehicles and uniformed technicians, inspections to NFPA 211 standards, etc. This all increases the likelihood of a customer using your services.

9. Share advertising. Did you know that the famous "Got Milk?" Ads we have all seen on TV and posters are funded by competing milk producers?

Generating more public knowledge of our industry and the need for our services will generate more income for all involved. Believe it or not, I am asked on a daily basis if I am able to do what I do full time and support my family.

They are shocked my wife has a master’s degree and works in the family business too.

People simply aren't aware that chimneys need regular service and maintenance. How many times do you hear, "oh, I won't ever need your service, I have gas logs"? A properly funded public awareness campaign can definitely help everyone in your area grow the pie.

10. You may want to sell your business one day and the best buyer may be a competitor.

Keeping lines of communication open with competitors and

being friendly can definitely pay off. If others know you have a solid business, good reputation, and happy customers, it makes your business more marketable.

It is impossible to think you can service every chimney customer in your market. It is more impossible to think that all the chimney customers in your market will sit and wait for you to get to them or that all of them will be happy with your goods and services. Do you happen to like or get along with every customer you meet? Have you found that some people happen to like and get along great with certain customers you don't see eye to eye with? Do you find it difficult to work with certain types of customers that others may love to work with? Wouldn't it be nice to have someone to refer certain people to?

The moral of the story is: stop viewing all of your competition as an enemy, instead consider working with them to a mutual advantage. Instead of investing time and energy into hating them or criticizing their work, concentrate on how you can benefit from them and how they can benefit from you.

Power down the social media time spent demoralizing someone else's work practices and power up focusing on your own agenda. You may find this new practice more positive and profitable.

At the end of the day, we are all in this together. Who knows, you may even gain a new lifelong friend from the relationship.

Keep up the good work, Jeremy Biswell, President NCSG

I

t’s that time of year again- CONVENTION!

Welcome to the annual convention issue of Sweeping Magazine. In this issue you will find lots of great information about the annual NCSG National Convention.

Be sure to read the company profiles of all of this year’s trade show exhibitors. This year we are proud to welcome many new companies to the trade show alongside the supplier companies who have helped to support the Guild for decades. Over in the Technical Q and A column Michael Segerstrom takes a step away from answering your on the job questions to tackle the question “Convention: Is it really worth it?”

Plus you won’t want to miss this month’s Darwin Award in the back of the issue- it’s a doozy!

Don’t forget- get your convention registrations in! There is tons of convention information at www. ncsgconvention.org including schedule, registration, hotel information, volunteer sign-up and much more! I look forward to seeing all of you in Louisville!

Editor’s

Letter Darcy Marlett Editor

Cheers,

If you are not going to make this year’s convention there’s still plenty of great business advice throughout the issue.

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If Nothing Has Changed Since Last Year, Are You Asking Why?

Taylor Hill

Spark Marketer

8 S W E E P I N G

W

hen the ball drops on NYE, promises, resolutions, and intentions of grandeur come pouring out of our mouths. This is the year! This is the year I finally make all of the changes I’ve been meaning to make! Out with the old, in with the new! But how many of us actually stick to those resolutions and make lasting change? 8%. What? Why? Because change, true change, is not a once and done thing; it’s a decision, each and every day.

Let me ask you this: if someone’s resolution is to change their diet and they start out strong on Jan 1 but spend the rest of the week scarfing down pizza, McDonald’s, and Budweiser, have they really changed? Did they really want to change? They may have intended

February 2017

to change, but did they really want it?

We’ve all seen it in our own lives and in the lives of others, the intention is there, but it doesn’t take us to the finish line. Maybe you’re seeing it right now in your own life and business. You set the intention to be a better boss; read more books on leadership; invest in team training; establish your core values, company purpose, and mission.

But here you are, two months into the year and you haven’t taken any steps towards making those changes. It’s time to ask yourself why.

Is Fear Behind Your Lack Of Change? Blame Your Brain During our Neanderthal days, every little change could be life-threatening. One small wrong move or shift and you could be dinner for a sabertooth

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tiger. To an extent, we still carry that reptilian mindset around with us, making change actually seem like something to be feared. So yes, if you haven’t made any changes in 2017, you can blame your brain. But the great thing about the brain is, it really believes what we tell it to believe.

Use your faculties; ask yourself, “Is this fear I have valid?” If it’s not, let your brain know!

It may also be helpful to remember that even if a fear is valid, it’s not necessarily world-ending. You may be afraid of what you could lose - be it control of some aspect of your business, familiarity, money, or something else, but the feeling of fear doesn’t necessarily mean you shouldn’t pursue the change that evokes the fear. Sometimes scary changes can be really good for us, and getting past that fear can open up a world of opportunities.

Another thing to ask yourself is, “Is what I’m feeling really fear or is it anticipation?”

The physical feelings associated with both are actually very similar and can trick us into thinking we’re experiencing one thing when we’re actually experiencing another.

You’d be amazed at how much a psychological shift from, “I’m feeling afraid of what this change will bring” to “I’m feeling anticipation for what this change will bring” can alter how you view the change, making it less frightening.

Do You Really Want To Change Or Are You Just Telling Yourself You Do?

10 S W E E P I N G

Sometimes, it’s not about fear, even though we make it out to be. You may be using fear as an excuse to not take action or implement the changes you’ve vowed to make. You may be using time as an excuse, claiming you just don’t have enough time to make the change. Baloney.

We all make time for what we deem important.

If you’ve been using time or fear as an excuse for not making changes, I say you admit that you just don’t want to do it, and learn to love the life you have. Because that’s what you’ll get more of if you don’t change - more of the same.

But I also urge you not to be angry when others pass you by, because changes are a necessary part of growth - without them, we can’t continue to grow. And whether we choose to make changes or not, changes happen within our industries and within our world. If we don’t adapt and make the changes needed because we’re too

February 2017

stuck in our old ways or too apathetic to make those changes, we need to accept irrelevance as a possible outcome. We may not choose to make the changes, but at least some of our competitors will.

Are You Ready To Be Honest With Yourself?

We tell ourselves lies all the time to avoid facing reality, but if we aren’t dealing with reality, we can’t make good decisions or be good leaders.

So take a good look at the reality: what has prevented you from making changes this year?

Be honest with yourself! If you don’t know what is keeping you from making the changes you need to make, you won’t be able to push past those obstacles and achieve the success you dream of for your life and your business.

Spend some time in reflection and remember, it’s not too late to fulfill your resolutions!

Taylor Hill is Co-Founder and Crew Chief for Spark Marketer, a local online marketing company specializing in marketing for service businesses across the US. He loves the chimney industry and is passionate about helping service business owners navigate the Internet oceans filled with sharks and unsavory pirates. @ sparkmarketer, facebook.com/sparkmarketer, @taylorkhill

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Are You Running A Business Or Just A Job?

14 S W E E P I N G February 2017

s we start into a brandnew year, it is time for each owner and manager of a business to stop and reflect for a moment.

We reflect on where we have traveled in our business lives to get where we are today. But we also must consider our destination.

Part of this is simply asking yourself this hard question: am I running a business or am I running a job. Michael Gerber asked in his classic book, The E Myth Revisited, are you working on your business or in your business.

And if you aren’t working on the business, then who is?

Certainly, you have a choice of goal and your direction. I direct this article to those of you who want to receive the benefits of owning and running a true business you are building to your dream destination. Now, if running a job is what you want to do, then please do not take what I am saying in the wrong manner. I fully support you in that, because everyone must set the course for their own dreams in this world.

But, a common issue in small business America is, we run and we run and we run, one day to the next, one week to the next, or even one month to the next.

We may even do this one year to the next. So, is this what you are doing? In a service business, like a chimney service company, this is so often the case. Here is a cold fact, a business simply cannot be operated and derive the highest benefits when the owner is in the field, driving down the road, climbing ladders, and doing all those service related things on your daily to do list. The manager

must stop, and, as Gerber says, work ON the business.

We often think we are the only person with these problems, you know the problems you face every day. Let me assure you, the problems you suffer are shared by so many. This is where working on the business is the course of action to turn the tide, to lower the stress, to make the things happen you know you can make happen.

But again, it is not going to happen from run, run, run and then let’s run some more.

Someone must take the time to review the performance of the company. This involves tracking and measuring not only the success we have had but also the failures. We all have failures. If you don’t, then the reason is you are simply not coming outside of that box, the box we call our comfort zone.

Which is why all great successes are preceded by failures more often than successes.

It is amazing, the biggest winners, if analyzed, have been serious failures at some point in their life. The names of these are icons of American business and leadership. Jobs, Disney, Hershey, Ford, Lincoln, the list goes on and on. Being on the list of failures can be thought of as being in good company, the greats have suffered their fair share.

To run a business, the business must have the processes, the strategies, the analysis, the tracking and the measurement devices to know where it’s at.

You are the person as manager who must assemble these strategies, etc. That is awfully hard to visualize and put together while you are sweeping a chimney, installing a chimney

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cap, laying brick or installing that liner. You see those things are the busy work, the work of the technician. It needs to get done, but someone must set the course. The words of Dr. John Maxwell come to mind here as he advises “Anyone can steer the ship, the hard part is setting the course”. And the setting of the course is the job of the manager. Is that you?

Your business is truly not a unique animal. You just think it is. Your problems are not suffered just by you many share the same frustrations. That is why networking with others is so important. And in the chimney service business the opportunities are boundless.

But you also need to network with other business leaders, not just from the chimney service arena. You may be shocked what you can learn from other blue collar home service providers.

They face the same customers,

the same marketing challenges, and the same labor issues you face. Networking with others can provide you a true gold nugget, or even a basket of them.

If you have never found that right mentor maybe this is a route. Mentorship is a golden opportunity to learn from others. It is another gold nugget. You see, when you speak to another he may see an avenue that has escaped your view. All too often as managers we are simply too close to the business to see the simple methods that can be employed to create drastic change and phenomenal results.

The question is for you, if you are happy and your business is producing your dreams, then continue what you are doing, do not let my words stop you.

Being happy in your work is the number one job requirement anyone should have. But if you are looking right now, how do I

make things happen differently, think of looking at a blank wall, and paint a mental picture of your business in 3 years. If it doesn’t look like what you see as it is getting closer, maybe I have struck the right chord with you.

No matter your personal preference, set for the objectives for your dream, you deserve to live every single one and make them reality!

Jerry Isenhour is an industry consultant, educator and coach who authors article in Sweeping as a service to the industry. For more information about Jerry and how his team can assist you individually and your business in your quest for success and your ascent to the next level, take a look at his web site www.cvccoaching.com He can be contacted at jerry@cvccoaching. com or by phone at (704) 425-0217.

You can also obtain great business tips from his Facebook page CVC Coaching and Youtube channel CVCCoaching.

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16 S W E E P I N G

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Join us for the 2017 CSIA Benefit Auction at Convention!

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on your best green duds, hope the luck of the Irish and join us on Friday, March 17 at convention for this always fun annual tradition! This year's auction will be on St. Patrick’s day!

Enjoy heavy appetizers and a cash bar while betting on one of kind items, chimney sweep collectables, and unbeatable deals on chimney supplies!

Auction registration and preview will start at 7:30 and we'll begin auctioning off items at 8pm.

Costumes are not required but encouraged!

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February 2017

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The Stages in Chimney Business Growth

By Chuck Roydhouse

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ll chimney companies go through different stages of growth, each of which present a unique set of challenges that must be met in order to move to the next stage.

With that said, a company can continue to grow in the face of these obstacles if the owner and leadership team are well prepared and focused.

The first stage is the Attainment Stage.

During this stage you are formulating your plan, transitioning to systems and building a team as you aspire to become a profitable company. Your main focus is acquiring customers, delivering services and generating cash flow. This is an important time for you make sure a few steps are in place.

The most critical step is develop a business plan, which includes your company’s written mission statement, along with short and long term goals with the respect to employees, customers, sales etc. You need to develop

February 2017

a financial plan or budget, a marketing plan and an organizational chart.

Another critical step is developing the brand.

From what has already been developed from your business plan, you should identify what products and services are being offered to your customers, along with what is your company’s target customer. You have to learn and research to identify the needs of your customers. From this point, you can outline how the company and its services appeal to those needs. Branding includes a logo and overall brand image. Next, you need to begin planning out key operating systems and processes. At this time you need to choose an accounting system that will continue working as your company grows. One of the most important decisions you will ever make for your business is choosing the right accounting software system that best fits your business model. Always seek the help of a professional in this area. Work with an accountant and marketing company, you cannot do it all.

The Foundation Stage: Over the past one to three years the company has been growing a customer list, jobs are being booked and completed, and money is generated. The focus during this stage; is primarily sales and that is owners main focus. Customers must convinced to trust this new business- and that usually means a direct solid relationship with the owner. One thing owners should do is purchase a good Customer Relation Management software system. This allows consistency and attention to detail throughout the entire sales process. It is helpful if the CRM software can be integrated with your accounting software.

Things are moving forward now in the Expansion Stage.

During this stage referrals and marketing are driving all kinds of new business the company's way. The company is well known in the area and is building a good reputation.

The primary focus is on sales and how to grow the business.

Every opportunity is pursued during this stage; more trucks and more services. Little thought is given to whether or not the new services can be delivered adequately or is it in the company's long term interest. Because most owners are focused on expanding this is the time where operational problems occur here and there, which distracts the owner and perpetuates the management fixing problems. Now is the time for the company owner to start building a team of middle managers to oversee daily operations. This will help insulate the owner from

daily mishaps, allowing him/ her to remain focused on building the business. This is where the development of key operating systems become imperative now. This helps the company transition from "owner supervision� to standard procedures based on best practices". Everybody knows what to do and how to do it because the best possible way has been set in stone. This means written on paper as company policy and standard operating procedures. These best practices allow the company to deliver better service at a lower cost with fewer mistakes.

It is critical at this moment to add another component to your accounting system. You need to capture the true costs of delivering services, selling and account management and so on. This process determines true profitability because if you don't know what it is really costing you to do things, you won't know how much to charge.

The next stage is the Maturity Stage: The business now has the look and feel of a real company. During this stage, the company has a dozen or so employees and a large database of enthused customers. The company is now running itself in an efficient, effective manner and has value The opportunities you pursue aren't the ones that fall in your lap anymore. You are now pursuing opportunities based on a well thought out plan and strategy. Additionally, controls are put in place around behaviors and work flows that aren't well accepted. There is much more focus. Prior to this, the owner has been the one

driving the sales and eventually a management team are helping to direct operations. During the Expansion stage, by setting up a strong accounting and information system as well as best practice based systems and processes is now allowing the company to run itself in an efficient and effective manner.

The owner/management can now focus on results and the best use of individual’s talent.

This is also a good time to focus on initiatives that will help to boost further growth, making sure that these initiatives are managed appropriately and fully funded. This includes a process to handle the rapid expansion of employees and support growth creating enthused employees.

Chuck Roydhouse has managed a successful chimney maintenance and repair company for over 25 years. He is President of Roydhouse Effect Inc. This firm offers fractional CEO and Social Media Marketing Consulting Services that are tailored for small service businesses needing help, but not needing a full time employee to develop and execute the plan.

Chuck has served on the CSIA Board of Directors since 2014. He has held the positions of Chairman of the Educational Development Committee and Chairman CSIA Master Sweep Committee. He is currently serving as CSIA Treasurer.

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February 2017

It’s Convention Time: Come One, Come All! Eugene M. LaFlamme

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f you have read any of my past articles, you would know I am a large proponent of improving business practices through education and training activities. The NCSG annual convention is a great opportunity to do both. The annual convention is an invaluable industry resource that provides chimney professionals a chance to network with peers, learn from industry experts and generally improve business practices to increase profitability.

I have had the pleasure of presenting at past conventions and always found the attendees to be engaged and active in the educational process. This is important as the more active and involved attendees are, the better the training sessions become which allow attendees to get

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more out of each session. Therefore, I would encourage sweeps attending the convention this year to engage the instructors and ask questions pertinent to the issues you are facing today.

Instructors will also appreciate such active participation since it makes the presentation flow better and ensures that the instructor is covering topics the attendees find important.

The convention, however, should not be the only time to participate in training and educational activities. The CSIA has an excellent week long training school culminating in the CSIA Certified Chimney Sweep certificate. Other training and educational efforts should also be utilized throughout the year such as manufacturer training, online offerings and local training/ educational sessions. It is important to constantly update your industry knowledge and refresh the information you have already obtained.

Education and training, however, not only promotes best business practices, but it

also provides a sweep with documented evidence that it takes training and education seriously should it ever face a liability claim or litigation. One tactic plaintiff attorneys often take – especially if they do not have a good liability case – is to make the chimney professional appear to be unprofessional.

In essence, plaintiff attorneys want to make the sweep look like a fly by the night operation that doesn’t know what they are doing.

Plaintiffs want to do this because the more they convince the jury that the sweep runs a sloppy operation, the greater the chance is that the jury will buy into plaintiff’s liability theory – no matter how tenuous it is.

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In litigation matters, chimney and hearth professionals are routinely asked questions about their education and training history.

This is not unique to the chimney and hearth industries, but rather a general tactic plaintiff attorneys take with many businesses. Given this approach, it is imperative for sweeps to ensure that the education and training they undertake is documented and that documentation retained by the company.

Plaintiff attorneys will also quiz sweeps on the codes and regulations applicable to the hearth and chimney industries. This may include the local building code, NFPA 211 or other applicable codes. If you do not know the parameters of these codes, the plaintiff attorney will take that testimony and use it to bolster their smear campaign. Just by way of example, the owner of a chimney sweep company I represented in a recent litigation was deposed for about 13 hours over two days. Besides it not being an enjoyable process, you can imagine the number of technical questions this owner had to answer. To his credit, he was very knowledgeable about the codes and responded appropriately to each question. Ultimately, this helped obtain a favorable result for the sweep.

So enjoy the convention and take away from it as much as can. And with that, here’s to great 2017!

Eugene M. LaFlamme is a partner at McCoy Leavitt Laskey LLC, a national defense firm specializing in fire and explosion cases. Eugene’s practice focuses on the defense of companies involved in the hearth and chimney industries. He can be contacted at elaflamme@MLLlaw.com or (262) 522-7000.

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February 2017

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2017 Exhibtor

Profiles

Sponsors highlighted in red

Kentucky tradition. All of our technicians are Chimney Safety Institute of America certified.

A.W. Perkins 36 Curtis Avenue Rutland, VT 05701 (800) 698-7412 (802) 773-3600 www.awperkins.com sales@awperkins.com A.W. Perkins Company is the industry’s leading supplier of Professional Chimney Power Sweeping Equipment and Rotary Dryer Vent Cleaning Equipment. Our Rutland, Vermont manufacturing facility builds the unsurpassed RoVac Chimney and Dryer Vent Cleaning Vacuum which both collects dust during sweeping and picks up sweeping debris. Our RoVac Cleaning Systems pairs our RoVac Vacuums with the original ButtonLok Chimney Rods, Enforcer ButtonLok Steel Rods/Tools and ButtonLok Chimney Brushes and Medusa whips, Stinger whips and creosote removing chains.

Our spring mounted brushes for dryer vent cleaning have become industry standard, and we now offer versions for pellet stoves and air ducts. Our newest items are a video recording flashlight and a PAPR respirator.

We also make a line of high-temperature cements and mortars, high temperature silicone sealants, Hearthglass Cleaner, and Break-N-Burn fire starters. Contact us today for a catalog and look for us at industry trade shows.

Ahrens Chimney

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2000 Industrial Ave. 800-843-4417 www.chambertech2000.com www.ahrenfire.com www.chim-proliner.com ahrenschimney@qwestoffice.net A successful chimney professional needs products and knowledge to solve customer problems at a profit. Internationally respected for the Ahrens poured-in-place chimney lining system, Ahrens offers the products and tools to boost your bottom line. Chamber-Tech 2000, an amazing high temperature insulating mortar for smoke chamber restoration, along with our newly developed Ahren-Fire fireplace restoration system are just a couple of specialty products available as profit potential to you. Call and receive our Chim-Pro Chimney & Fireplace Restoration catalog and handbook. It contains all the tools, products and knowledge to get the job done right.

Barnhill Chimney Company 1123 Delaware Ave, Lexington, KY 40505 859-219-8736 www.barnhillchimney.com/ info@barnhillchimney.com Barnhill Chimney Company is a local, family-owned business which is a

February 2017

We have been proudly serving the Lexington, Kentucky area for more than a decade.

Blaze King Industries, Inc. 146 A Street Walla Walla, WA 99362 800-456-8818 www.blazeking.com cneufeld@blazeking.com Blaze King is the leading manufacturer of high efficiency, clean burning catalytic wood stoves and inserts. Blaze King wood products are EPA approved for the 2020 standards and beyond. Blaze King catalytic wood stove have a 10-Year, 100% warranty on the catalytic combustor. Blaze King also manufactures a line of efficient gas stoves, inserts and fireplaces.

Cathedral Stone Products, Inc. 7266 Park Circle Drive, Hanover, MD 21076 410-782-9150 www.cathedralstone.com zbeach@cathedralstone.com As the world's leading manufacturer of scientifically engineered masonry restoration systems, Cathedral Stone Products, Inc. is the first choice for architects, preservationists, industry leading contractors and building owners. For more than 30 years, we have been on a continuous mission to develop a full range of laboratory tested products to handle all your masonry restoration needs.

Certified Chimney Professionals PO Box 300, Lemont, PA 16851 814-689-1576 CertifiedChimneyProfessionals.com contact@CertifiedChimneyProfessionals.com Certified Chimney Professionals has been providing an alternative in Chimney Sweeping Certification since 2010, as well as hosting hundreds of sweeps at the annual North East/Mid-Atlantic Chimney Expo, usually held in April of each year.

We offer the traditional Chimney Professional Certification and the industries FIRST comprehensive Chimney Relining Certification and Certified Master Chimney Technician Certification. We set you apart from your competition.

Our certifications are designed around the needs/desires of the modern sweep. Online certification, comprehensive, & at a low cost. We save you time, travel and $$$!

Visit our website at: www.CertifiedChimneyProfessionals.com for more information. For even more training, look for our annual North East/MidAtlantic Chimney Expo at www.ChimneyExpo.com which is always FREE for all sweeps to attend.

17 304 South 20th Street, Fairfield, Iowa 52556 800-247-3305 www.copperfield.com russ.dimmitt@copperfield.com Copperfield Chimney Supply, the nation’s leading supplier of chimney and hearth products, has been filling the supply and accessory needs of chimney professionals, hearth retailers, masons, and contractors for over 35 years.

With a commitment to high quality products, outstanding customer service, and knowledgeable technical support Copperfield has grown from a one-man operation to a national network of distribution centers servicing customers across the country.

Copperfield offers a same day shipping guarantee for all orders placed

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The Chimney Sweep News (SNEWS) is the essential publication for today's chimney professional — timely, educational and entertaining. In six issues each year, The Chimney Sweep News features the latest information on products, business building, skills and techniques. It is an independent trade magazine with original writing and photography contributed by working chimney sweeps, suppliers and experts in related trades. There is no other publication in the world like The Chimney Sweep News, devoted to the North American chimney professional. "Nurturing, troubleshooting, self-directly learning, risky, hard working. The magazine fits the profession, doesn't it?" wrote John Crouch. Please subscribe today — digital or print subscriptions available. Special bonus for newly subscribing NCSG members — call us at (541) 882-5196.

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12119 Lupine Ln, Klamath Falls, OR 97603 541-882-5196 www.ChimneySweepNews.com ChimneySweepNews@aol.com

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The Chimney Safety Institute of America has been the industry leader in chimney and dryer vent maintenance education since 1983. A nonprofit organization run by a volunteer board of directors, we are dedicated to the education, training and certification of chimney and industry related professionals, and to educating the public about the dangers of chimney fires and other problems related to the maintenance and performance of chimney and venting systems. Our nationally-recognized credentials available to professionals include CSIA Certified Chimney Sweep, CSIA Certified Dryer Exhaust Technician, and CSIA Master Chimney Sweep.

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2155 Commercial Drive Plainfield, IN 46168 317-837-5362 www.csia.org office@csia.org

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Chimney Products Inc. is the manufacturer and distributor of the best quality chimney caps, dampers and other chimney supplies on the market today, with the best prices.

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Call Copperfield today at 800.247.3305 or visit www.copperfield.com.

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CVC Coaching 1715 Colfax Dr. SE Concord NC 28025 704-425-0217 www.cvccoaching.com info@cvccoaching.com A team that provides chimney service companies with certified experts to assist in all areas of business development. The network this team brings together, the Blue-Collar Success Network, bringing you the resources to move past your business challenges, assisting you in assembling the strategies you need to guide your business to deliver the dreams you have.

The CVC Mission, Helping Make Your Business Dreams Your Reality, is not just an idle sentence, it is the driving force this team brings to you. If building a team of champions is your goal, a winning team of rock stars, talk to CVC Coaching today, let’s make your dreams your realities!

Duct Cleaners' Supply 11153 S. Wilton River Rd. New Richland, MN 56072 800-634-2822 Fax: (888) 634-2822 www.ductcleanerssupply.com 4viper@ductcleanerssupply.com Duct Cleaners’ Supply has the innovative products you need to get the job done and the every day items you use at affordable prices. Our Patented Build-A-Brush™ and Revolution Rods™ allow you to sweep systems with ease and give you unmatched versatility. For more information check out our website at www.ductcleanerssupply.com or call (800) 634-2822.

ENERVEX, Inc 1685 Bluegrass Lakes Parkway 770-587-3238 https://enervex.com/ ohna@enervex.com ENERVEX Inc. is a global leader in the design and supply of demandcontrolled mechanical draft and exhaust systems with a focus on innovation, design and environmental sustainability.The Chimney Fan System is the guaranteed solution to stop smoking fireplaces.

Estoban Corporation - Chim-Scan® 1643 Old Hwy 34 Fairfield, IA 52556 641-472-7643 www.chimscan.net info@chimscan.net Esther, Tom, and Shelley Urban, welcome you to Louisville KY, and invite you to visit us at our booths #709,711,713 and play in our playground of new tools.

Estoban Corporation is celebrating 33 years of providing specialty vision equipment to the chimney industry for both residential and commercial applications.

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Chim-Scan® is designed to produce imagery from inside the chimney structure; record jpeg photos or video and send those wireless to a free app. Ask about our “FLEET” units and LED lighting and financing. We custom design equipment for your company’s requirements.

Estoban has also developed a lean approach to report writing and provides training for companies at their facility in Iowa 641-472-7643 or send text messages or photos to cell# 641-919-4896; visit www.facbook.com/ EstobanCorporation

Umbrella coverage. We pride ourselves in providing our clients with a true partner so you can focus on running your business. Please contact Cam Arnold to submit an application for this exclusive program.

Firesafe Industries

The mission of Grandy & Associates is to "teach contractors how to run profitable business"....which we have done for 29+ years coast-to-coast.

5335 Ritchie Road Bealton, VA 22712 800-545-6607 Fax: (504) 439-6700 www.firesafeinc.com Firesafe Industries is a corporation involved in extensive research and development in the chimney restoration industry. Since 1980, Firesafe has restored thousands of chimneys, developed numerous specialized products to restore and protect chimneys, developed numerous specialized tools for the chimney restoration contractor. Our dedication, ethics, and insatiable drive to explore and develop more efficient methods and higher quality product ring us to the forefront of the chimney restoration industry. Our commitment to research and development has led to vast improvements with products such as the Guardian S. C. R. smoke chamber restoration, CrownGuard crpwn sealants, FireGuard™ flue sealant, Guardian cast-inplace chimney liner®, and the Terminator encased flue liner removal tool.

Fireside Distributors 4013 Atlantic Ave. Raleigh, NC 27604 866-880-3473 www.FiresideAmerica.com info@firesideamerica.com

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Fireside Distributors is a specialty distributor serving the specialty heath and service dealer for over 50 years. Known for our customer service and deep inventory, Fireside offers perhaps the largest selection of hearth accessories, gas, electric and wood appliances, and venting in addition to a complete line of outdoor living products from a single source. Stocked products include: Tool Sets; Folding Screens; Wood Burning Fireplaces; Wood Burning Stoves; Gas Fireplaces; Gas Stoves; Gas Inserts; Venting and Fireplace Maintenance Products; Gas Logs; Zone Heaters; European Hearth Products; Fire pits and so much more.

Geny Insurance 992 Davidson dr suite 108 615-330-3843 Www.genyinsurance.com Cam@genyinsurance.com Geny Insurance has been in business for 30 years. The staff that will service your account is second to none. Along with the extensive knowledge our staff provides, chimney professionals have access to an exclusive chimney insurance program through Geny Insurance. If qualified, Geny Insurance can place you with a standard company which typically provides lower rates.

Our agency provides all of the keystone coverages for sweeps: Property, General Liability, Inland Marine, Crime, Cyber Liablity, Professional/ Pollution Liability, Auto Liability, Workers Compensation, and Excess/

February 2017

Grandy & Associates 1020 Halifax Drive, Suite 102 800-432-7963 www.GrandyAssociates.com TomGrandy@GrandyAssociates.com

HY-C Company 10950 Linpage Place 314-241-1214 www.hy-c.com bjacobson@hy-c.com HY-C Company has been protecting homes and families since 1947 with home improvement products including chimney covers, UL1618 certified stove boards, firewood storage log racks, nuisance wildlife control screens, cast iron fireplace accessories and wood- and coal-burning furnaces. We are passionate and committed to high performing, safe and sustainable living products to improve your life and the life of your home.

Imperial Mfg. Group 1450 Discovery Parkway, Alton, IL 62002 618-465-3133 www.imperialgroup.ca uscustomerservice@imperialgroup.ca Manufacturer of Fireplace, Wood Stove and Venting Products since 1979.

Main categories include : Black Stove Pipe and Accessories, Galvanized, HVAC and Dryer Venting Products, Stove Boards, Chimney Brushes, Chimney Caps, Hearth Accessories, Fireplace Cleaning and Maintenance Products, Fire Starters, Registers and Grills ...

Multiple manufacturing facilities throughout Canada and the United States.

Improved Consumer Products PO Box B Attleboro Falls, MA 02763 508-695-7000 (phone) 508-695-4209 (fax) More than 35 years ago, we built our business in a small New England town and that's where we've stayed.

In that time, ICP has developed and offered unique products for solving difficult chimney draft problems. Our strong background in chimney technology and metallurgy has resulted in ICP being recognized as one of the country's most respected and trusted sources for chimney products and problem-solving information.

Our engineers are ready to speak with you at any time about your special requirements, to resolve particular needs, or to troubleshoot difficult chimney draft problems. Please call whenever we can be of assistance.

In-O-Vate Technologies, Inc.

17 2180 S. Flying Q Lane, Tucson, AZ. 85713 520-883-0191 www.mha-net.org execdir@mha-net.org The Masonry Heater Association of North America believes that the masonry heater is the premium wood-burning system available in North America. Not a woodstove or masonry fireplace, masonry heaters designs are different. They operate on the principle that a fuel load is burned rapidly and resulting heat is stored in a masonry mass. When operated

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MAHPBA is the Mid-Atlantic Hearth, Patio & Barbecue Association, covering the states of Delaware, Maryland, New Jersey, Pennsylvania and the District of Columbia.

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904 Hanover Street, #3, Manchester, NH 03104 603-669-2744 www.mahpba.org diane@mahpba.org

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Providing solutions for high temperature insulating and sealing needs.

Extensive fabrication capability including CNC machining, waterjet, die cut, laminating, slitting and vaccum forming. Experienced sales, engineering and operations team can deliver you a quality product, on time at a competitive cost. Serving the appliance, HVAC, investment casting, hearth, marine, power generation and refractory contractor markets.

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15 Marion St, Lynn, MA 01905 781-593-2500

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Lindemann Chimney Supply delivers supplies and tools to the chimney and fireplace industry with unparalleled customer service and trade experience. We are the first supplier in the industry to offer a true free shipping program along with an easy to use online ordering system. We partner with businesses, learn how they operate, and listen to how we can help. We leverage our talents and years of hands-on experience in our service company to help fellow chimney cleaning businesses grow. We've helped coach hundreds of service companies and work with the industry's top professionals reach their full potential. If you are serious about your profession and share similar values as us we would love to partner with you.

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110 Albretch Drive, Lake Bluff IL 60044 800-722-7230 LindemannChimneySupply.com brittany@lindemannchimney.com

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In-O-Vate Technologies is NCSG's premier vendor for dryer venting goods and accessories. We're also your technology partner in smart home integration with WiFi leak, temperature, and humidity sensors that connect you to your customer.

correctly, they provide high efficiency and low emissions. Masonry heaters have been used for centuries in Europe and Asia and more recently are becoming a household name in North America. Stop by the Masonry Heater Association's booth and learn more.

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810 Saturn Street Suite 20 561-744-0473 www.inovate.com cliff@lintalert.com

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Meyer Machine & Equipment 351 Main Street, Antioch, IL 60002 800-728-3828 www.MeyerMachine.com jimbob@meyermachine.com Professional Air Duct Cleaning & Dryer Vent Cleaning Equipment, Supplies, Training and Knowledge Base.

mHelpDesk 3040 Williams Dr. #550, Fairfax, VA 22031 888-558-6275 https://www.mhelpdesk.com/ happy@mhelpdesk.com mHelpDesk is a leading field service software solution that helps small- to mid-sized businesses manage work orders, scheduling, field technicians, invoicing, payments, and more. mHelpDesk has over 15,000 service professional customers throughout the world and continues to grow rapidly. As the #1 rated field service app in several third-party review sites, mHelpDesk is laser focused on making its customers more efficient and successful. Learn more at www.mhelpdesk.com.

Mongoose Metals 2525 Commercial St NE, Salem, OR 97301 844-358-3227 Fabricate and install stainless steel and copper chimney caps. We also fabricate all types of flashing for roofs and chimneys. We sell wholesale and retail and ship all over the USA.

Monsma Marketing Corporation 2450 Buchanan Ave. S.W. Grand Rapids, MI 49548 800-968-8714 www.monsma.com rjohnson@monsma.com

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Monsma Marketing Corporation is a two-step distributor in business for over 75 years. We have been in the Hearth business since 1991, and now cover 25 states from the Midwest to the Mountain States.

We carry stoves, inserts, fireplaces, gas logs, chimney products and other accessories for the hearth dealer and chimney sweep. We sell to Hearth Professionals only.

My Fireplace Products 2818 Laurier Boulevard, T4, #1805, QuĂŠbec, QC, Canada 855-294-0714 www.myfireplaceproducts.com info@myfireplaceproducts.com My Fireplace Products is a reliable web-based platform that allows chimney

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sweeps to buy top-quality stoves, inserts, fireplaces, furnaces, chimney products and parts. My Fireplace Products offers prepaid freight on single-unit orders almost anywhere in North America. With the discount offered to professionals, chimney sweeps are able to compete with home center pricing while generating good margins. Today, hundreds of chimney sweeps buy on My Fireplace Products and have been able to significantly improve both their top and bottom line. Not only do they reach more customers by offering a larger selection of price points, they can also access industry-specific products that they could not find before.

an experience for you that is unparalleled in the industry. We all strive to “make it happen” for you. Our brand new facility in 2016 is fully operational and our path is already benefiting from it. To establish the right path, all great companies need guidance & values to base all decisions. We present NECS’s Company Core Values which you can always count on.

National Chimney

Olympia Chimney Supply

2147C Fletcher Avenue, Indianapolis, IN 46203 800-897-8481 www.nationalchimney.com gsalem@nationalchimney.com

Olympia Chimney Supply is a venting manufacturer of Class-A All-Fuel Chimney Systems, Black Stove Pipe, Pellet Vent Systems, Direct Vent, Chimney Liners & Components, Custom Components, Chase Covers and Multi-Flue Caps that are tested and listed by Underwriters Laboratories.

Olympia is more than a manufacturer, it is Your Partner in the Business!

National Chimney remains the premier manufacturer of stainless steel liner and components. It continues to develop efficient manufacturing processes, innovative products, and locally-based distribution centers across the country.

PASS, Inc

1901 N. Moore St. Suite 600 Arlington, VA 22209 703-524-8030 www.nficertified.org info@nficertified.org

1865 Lockeway Dr #606, Alpharetta, GA 30004 866-612-7277 www.wescheduleit.com lois@wescheduleit.com

NFI's objective is to increase public safety by establishing meaningful credentials for professionals involved in planning and installing residential hearth appliances and venting systems.

PASS, Inc has been performing sales, scheduling and virtual office services for small businesses since 2005. We act as if we're your local office and focus on the benefits of your business. Having your phones answered professionally during business hours will help increase your sales and your bottom line. Clients that use PASS, Inc have had increases in sales of up to 85%. Our state of the art scheduling software not only provides for online scheduling and mobile accessibility, it also provides you with full email marketing capabilities as another way to help grow your business. Don't miss another call or opportunity for business, PASS the calls on to us! Call 866-612-PASS (7277)

NFI certifies planners and installers in three hearth product categories based on fuel type:

Regency Fireplace Products

The National Fireplace Institute® is the professional certification division of the Hearth, Patio & Barbecue Education Foundation (HPBEF), a 501(c)3 non-profit educational organization for the hearth industry.

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600 Sanders St Scranton, PA 18505 800-569-1425 www.olympiachimney.com Mcalomino@olympiachimney.com

National Chimney was founded in 1992. The goal of National Chimney is to provide the highest level of support to chimney professionals. They focus on building a large selection of high-quality, U.S. made products, while providing reliable tech support and creating a superior customer support team.

National Fireplace Institute

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Honesty & Integrity, Pride in Our Company & Our Products, Self Improvement & Growth Oriented, Committed & Hard Working, Excellence in Service.

NFI Gas Specialist NFI Woodburning Specialist NFI Pellet Specialist NFI also recognizes individuals who have successfully gained all three NFI Certifications as Master Hearth Professionals. These individuals have reached the highest level of certification in the hearth industry.

New England Chimney Supply 34 Commerce Street, Williston, VT 05495 888-900-8106 www.NewEnglandChimneySupply.com ps@nesbestflex.com New England Chimney Supply is always striving for a higher level in everything we do, and we continually nurture the right path. Our unique, diverse, and talented employees make a powerful team that will create

February 2017

1710 Afton Road Sycamore, IL 60178 | 815-756-3110 fax: (815) 756-3130 krutherford@regency-fire.com www.regency-fire.com For over 35 years, Regency products have been proudly made locally in North America. We use only the finest materials in our manufacturing facilities; taking pride in building a reliable, quality product. Our state of the art facility spans over 240,000 square feet and is constantly being upgraded with the latest tools of the trade. Our commitment to quality is practiced at every step of the process, including a final inspection before anything is approved for shipment. All Regency Wood Stoves and Inserts have been certified by the Environmental Protection Agency. Regency engineers have carefully designed the firebox to create airflow around the wood so that it burns completely, resulting in very little ash and next to no polluting smoke

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into our environment. We are committed to your satisfaction. Our Regency, Hampton, and Excalibur products are sold through a carefully selected network of over 2000 professionally trained specialty fireplace retailers.

Regional Chimney Supply 8045 Snouffer School Road Gaithersburg, MD 20879 301-740-3488 www.regionalchimneysupply.com dale@regionalchimneysupply.com RCS is a full stocking distributor in business since 2005 located in Maryland.

Prices are good, service is good. Dealing here is sort of like dealing with an old-fashioned hardware store. Kind of a homey feel to it. Dale has been in the industry since 1978. Pick up a catalog and let's do some business!

S W E E P I N G

Selkirk

RLH Industries, Inc.

375 GREEN RD, STONEY CREEK, ON, L8E 4A5 905-662-6600 www.selkirkcorp.ca goconnor@selkirkcorp.com

1574 Calkins Drive, Gaylord, MI 49735 (TF) 800-289-2446 (D) 989-732-0493 integrityventingsystems.com info@rlhindustriesinc.com

During the 1920’s, Robert Williams and William Wallace began manufacturing stovepipe along with many other metal products and invented a lightweight metal chimney that would become one of the most popular chimneys for nearly a century.

RLH Industries, Inc. is a service centered, factory direct source for the best quality UL/ULC listed stainless steel and aluminum chimney lining systems since 1983. In addition, we manufacture our exclusive line of beautiful direct vent terminations: the Homestyle and Eurostyle Collections. We have the right people, systems and company culture to guarantee your expectations are not just met, they are exceeded. Our commitment to innovation, service, safety and the highest manufacturing standards make us an industry leader.

With RLH Industries, Inc. you can “Expect More!”. Call us at 800-289-2446 for your free catalog today!

The company name has changed over the years, but the commitment to providing high-quality venting products remains steadfast. Today, Selkirk Corporation manufactures venting and chimney products all across North America and is still well respected as one of the leading manufacturers of innovative venting solutions.

Sand Hill Wholesale & Mfg., Inc.

When it comes to venting solutions, Selkirk Corporation is the company to trust.

1955 Alum Creek Drive 800-258-5496 www.sandhillwholesale.com info@sandhillwholesale.com

28

maintenance products since 1987. ChimneySaver Water Repellent is the industry standard for eliminating water penetration in chimneys. CrownCoat, CrownSeal and FlashSeal offer long-term, cost-effective solutions for repairing damaged crowns and flashings. SaverSystems also manufactures two listed products for smoke chamber repair: Heatshield Chamber Coat, which is trowel-applied, and Cerfractory Foam for spray application (videos available on chimneysaver.com). Our line also includes PCR, which removes 3rd degree glazed creosote without rotary cleaning. See our PCR video for homeowners and our instructional video for sweeps at chimneysaver.com under chimneysweep resources. Call or email us today to request samples or to learn more about our many problem solving products for chimney professionals.

Sand Hill is America’s oldest national distributor of fireplace, wood and gas heating products. We are pleased to offer you over 2,200 quality products featured in our 118-page color catalog. We offer the Sweeps Perfection™ line of chimney caps, Homeowners Choice™ relining systems, a complete line of sweeping tools, chimney brushes, custom chimney caps, replacement catalytic combustors, custom ovalized chimney liner, and much more.

Sand Hill provides excellent service and fast shipping, enhancing overall customer satisfaction. We ship the same day when orders are received by 3:00 P.M. Eastern Time. We offer the best dating programs in the industry and give Free Freight on qualified orders.

SaverSystems 800 S. 7th St. Richmond, IN 47374 800-860-6327 www.chimneysaver.com info@chimneysaver.com SaverSystems has manufactured the ChimneySaver line of repair and

February 2017

Products available from Selkirk Corporation include several models of allfuel chimney systems, Direct-Temp direct vent, Direct-Temp venting for pellet stoves, type-b gas vent, and aluminum and stainless steel chimney liner systems. The latest innovation, the UltimateONE all-fuel chimney system, has been engineered to exceed industry standards.

ServicePal 541 Jefferson Ave, Suite 100, Redwood City, CA 94063 650-394-5484 www.servicepal.com sales@servicepal.com ServicePal is the #1 mobile app for chimney & dryer vent inspections, estimates and invoices. Come see how ServicePal is leading the industry with the best app in the field!

Skamol Americas Inc. 3101 Wind Flower Ln, Charlotte, NC 28210 704-544-1015 Skamol A/S is technical insulation systems for a wide range of heat intensive industries and for passive fire protection, fireplace enclosures and mould prevention.

With our systems and solutions, we aim at adding significant value to our partners, customers and to the environment. By implementing our unique materials, benefits such as energy savings, enhanced performance, improved working and living environment and even reduced CO2 emissions can be achieved.

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Southeast Hearth, Patio, Barbecue Assn PO Box 2766 Easley, SC 29641 Office: 864-850-1445 Fax: 866-903-0386 www.sehpba.org SEHPBA is the regional trade association for the hearth, patio & barbecue industries covering the states of Alabama, Florida, Georgia, North Carolina, South Carolina, Tennessee, and Virginia.

Spark Marketer 604 Gallatin Ave., Suite 113 855-646-3538 www.sparkmarketer.com/ taylor@sparkmarketer.com We’re all looking for ways to attract more customers, which is why most of us funnel money into Pay-Per-Click ads, Facebook ads, direct mail, and a good website. But are you making the most of your time and efforts by attracting the right customers in the right places? Once you attract those customers, are you doing what needs to be done to retain them?

Darin Bibeau, president of National Chimney, and Tommy Nelms, owner/ proprietor of Sweeps and Ladders Chimney Service, with the support of CSIA and DPST Consulting have founded SweepAwayCancer. This not-forprofit organization is designed to raise money for cancer research and be an informational resource for cancer patients and their families.

The RIDGEPRO 2212 West State Street Suite 274 Alliance, OH 44601 844-347-4343 www.theridgepro.com theridgepro@gmail.com The RIDGEPRO is the premium, all-in-one safety device of the residential, steep-slope roofing market, allowing users to get on and off steep roof surfaces safely. No other steep-assist tool has integrated rope-andharness utilization, adjustable pitch-specific customization (covering the vast majority of residential roof surfaces encountered), conversion ability to become an anchorage point and a simplified assembly that makes it convenient to use on every job.

Thermo-Rite Manufacturing

Stop the endless cycle of dumping money into attracting new customers, only to lose them after the first transaction - Come talk to us at the Spark Marketer booth. We can give you the time-saving tools you need to reach your target customers and keep them loyal after the close of sale.

1355 Evans Ave. Akron, Oh 44305 800-321-0313 www.thermo-rite.com bhickey@thermo-rite.com

Sweep Away Cancer

Founded in 1942 in Akron, Ohio, Thermo-Rite Manufacturing originated the tempered glass fire- place enclosure. Every Thermo-Rite product, without exception, is made in the U.S.A. Since 1942, the name Thermo-Rite

Engineered for Maximum Efficiency Triple Lock® Smoothcore™ All Fuels Chimney Liner

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30 S W E E P I N G

Pellet Wood

Gas

Oil

NCSG show, March 15th – 18th 2017, Louisville, KY, Booth number #500 and #502

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has stood for elegance, quality and superior craftsmanship in glass fireplace enclosures.

Timburn

190-2255 Dollarton Hwy North Vancouver, BC, Canada V7H 3B1 800-468-2567 www.valorfireplaces.com info@valorfireplaces.com

Timburn Firestarter & Kindl-Stone

Miles Industries is North America's exclusive designer, manufacturer and distributor of Valor Radiant Gas Fireplaces. Warming homes since 1890, Valor continues to set new standards in gas fireplace efficiency, comfort control and fashionable design.

The ideal leave behind. Keeps your name on the clients hearth and keeps everything in the chimney brushable so that your next sweeping goes smoothly and on schedule. Timburn’s firestarters do NOT contain chlorides that may damage fireplace and stove systems with either metal or masonry chimney flues. Clients will love the one match starting of nearly any wood and at just $0.60 per light/treatment it is a great value. FREE labels with your company information and NSCG affiliation included with every order.

It’s the Chimney Sweep’s Refrigerator Magnet!

Total Hearth 502 Wilmont Dr., Mt. Sterling, KY 40353 800-874-0791 Totalhearth.com stoveparts@aol.com Total Hearth is a vital business partner for all chimney and hearth professionals. Whether it is suppling replacement parts (from the nations largest inventory of replacement stove parts), supplying core products such as chimney liner, chimney, gas logs, stove boards, etc., or supplying the most exclusive hearth lines, such as ICC Chimney, RSF Fireplaces, Pacific Energy Stoves, Town & Country Fireplace, etc., Total Hearth is the clear "one stop shop". Those others may try to emulate, there is only one true and original Total Hearth.

S W E E P I N G

Valor Radiant Gas Fireplaces

211 River Ridge Circle South, Suite 103 Burnsville, MN 55337 Toll Free 877-439-7400 Fax: 952-513-2088 www.timburn.com jcook@timburn.com Creosote Modifier in a One Match Firestarter System

32

can move forward, trusting they have the foundation in place for manageable, profitable growth.

Turbo Execs Address: 2137 Embassy Dr #214, Lancaster, PA 17603 Phone: (717) 925-3270 www.turboexecs.com/ TurboExecs work with results-oriented, business owners who are struggling with chaos, such as out-of-control growth, sudden terrifying decline in revenues or profits, or people problems that are having a negative impact on the business. They shock-and-awe the chaos out of businesses and expertly design them to take the owners where they want to go. As a result, relieved business owners get back in the driver's seat, confident they

February 2017

Ventech Industries 384 Harold L Dow Hwy, Unit One Eliot, ME 03903 866-439-0069 Fax: 207-439-0269 www.ventechindustries.com info@ventechindustries.com Ventech Industries is the originator of spray ceramics for the chimney industry. Our products are designed to make restoration and repair faster, easier, and more profitable! Spray Thermocrete™ to increase safety and performance while adding strength and durability to both residential and

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160 Freedom Court Elyria Ohio 44035

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Wakefield Brush

Anniversary

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Veracity Insurance Solutions is a national wholesale broker and program manager specializing in niche industries. Veracity is the endorsed insurance provider for the NCSG and has been working with the sweeping industry for over 10 years. Veracity is committed to creating a positive experience for all of our customers and setting a higher standard on how business should be done.

40

e, ill

260 South 2500 West, Suite 303, Pleasant Grove UT 84062 866-395-1308 www.veracityins.com chris@veracityins.com

sv ui

Veracity Insurance Solutions, LLC

Phone 800-264-7007 Fax 800-525-3427 www.wakefieldbrush.com sales@wakefieldbrush.com

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commercial flues. Thermocrete is listed and labeled and carries a Lifetime Warranty. Easy to use Smoktite™ will conveniently coat, seal and improve the operation of smoke chambers, reaching even the hardest to get areas without ever removing the damper frame. Dynacote™ with Emisshield® will enhance the firebox by returning up to 30% more heat to the room while extending the life of the firebrick. Accept no imitations. Use the original ceramic products with the finest precision machined equipment that have stood the test of time.

th

Wakefield Brush manufactures a variety of traditional English chimney sweeping equipment to maintain and care for fireplaces, chimneys and wood burning stoves. Products include hand crafted poly brushes with a complete line of rods, fittings and accessories.

Wakefield Brush has been supplying England's chimney sweep trade for more than 60 years. Our handmade equipment ensures the finest quality that sweeps have experienced for decades.

Woodman's Parts Plus PO Box 186 - 579 Pine River Pond Rad - East Wakefield, NH 03830 603-522-8216 woodmanspartsplus.com jim@woodmanspartsplus.com Wood, Coal, Pellet, Gas, & Oil Parts. Since 1977 Stove repairs are a great additional revenue stream with little competition!

We specialize in aftermarket and OEM Parts for over 400 makes of stoves.

In addition to the 20,000 plus parts that we inventory, we also offer the most complete line available of tools and accessories in the industry.

Our on-line web-site offers picture, parts breakdowns, parts list, and individual parts pictures for most major brands both old and new. Because were on line we constantly update our offering and pricing. You may order on-line, fax, or call your order in.

Z-Flex 20 Commerce Park North Bedford, NH 030110 (800) 654-5600 www.Z-Flex.com sales@z-flex.com Z-Flex, part of the Novaflex Group of companies, is the leading manufacturer of specialty venting systems for furnaces, boilers, water heaters, oil heaters, fireplaces, and more. Z-Flex has been pioneering flexible answers to gas, oil, pellet and wood venting applications since 1979. Included are our flexible chimney liner solutions, and special gas vent (AL29-4C). We are a family owned business and pride ourselves on our well trained technical service, and helpful customer service staff.

February 2017

33 S W E E P I N G

P

History Celebrating roject 40 Years Claire Rutledge

Prgram Coordinator

This year the NCSG is proud to celebrate our 40th year!

To mark this occasion this month’s History Project column features some great snapshots of the past 40 years of the NCSG convention.

Look closely- we think you’ll find some faces you recognize!

34 S W E E P I N G February 2017

35 S W E E P I N G February 2017

NCSG National Convention 2017 March 15- 18 - Louisville, KY Schedule as of 12/27/2017 and Subject to Change Tuesday, March 14 8:00 AM CSIA Certified Chimney Sweep Review & Exam 9:00 AM CSIA Certified Dryer Exhaust Technician Review & Exam - Additional Registration Required 1:00 PM NCSG Board of Directors Meeting 3:00 PM CSIA Board of Directors Meeting 6:00 PM State Guild President’s Meeting 6:00 PM Chimney Sweeping Around the World Wednesday, March 15 9:00 AM NCSG Annual Membership Meeting 9:45 AM CSIA Information Meeting 10:30 AM Coffee Break 11:00 AM Opening Keynote: The Cold Hard Ugly Truth About Success w/ Larry Winget 12:30 AM Opening Keynote Book Signing 2:00 PM How to be Successful Regardles of Company Size w/ Chuck Roydhouse 2:00 PM Fireplace Testing at the Wardenclyffe Hearth Lab w/ Chris Prior & John Meredith 2:00 PM How to Build a Cricket Pt. 1 w/ Trent Simmons 3:30 PM Soda Break 4:00 PM Grass Roots Marketing-Using Networking and Social Media to Grow Your Business w/ Jamie Pagliei 4:00 PM Fireplace Testing at the Wardenclyffe Hearth Lab w/ Chris Prior & John Meredith 4:00 PM How to Build a Cricket Pt. 2 w/ Trent Simmons 7:00 PM Opening Night Party @ Sports and Social Club - Additional Registration Required Thursday, March 16 8:15 AM Hearth Industry Jeopardy! w/ Rick Vlahos 8:15 AM Speaking of Wood Stoves w/ Chris Neufeld 8:15 AM How to Get Paid on Time While Keeping Happy Customers PLUS Tax Tips Your Accountant Never Told You About! w/ Tom Grandy

10:00 AM General Session: More with Less: LEAN Discussion Panel 11:30 AM Group Photo 11:50 AM New Sweep Seminar & Trade Show Sneak Peak 1:00 PM Opening Trade Show Session Friday, March 17 9:00 AM Closing Trade Show Session 9:00 AM Bakery Basket Sponsored by CSIA 1:30 PM The Factory-Built Fireplace Change-Out Market w/ Jerry Isenhour 1:30 PM What Every Chimney Sweep Should Know about Animals in Chimneys w/ Ken Robinson 1:30 PM Making Forward Scheduling Easy & Effective w/ Russ Dimmitt 3:15 PM Techniques to Improve the Quality of Service & Sales w/ Victor Imgarten 3:15 PM First Aid and the Chimney Sweep w/ Bob Fish 3:15 PM Making Forward Scheduling Easy & Effective w/ Russ Dimmitt 8:00 PM CSIA Benefit Auction Saturday, March 18 8:30 AM Masonry Arch Construction w/ Chris Prior 8:30 AM Dryer Vents: The Time is Now w/ John Bently 8:30 AM Selling Has Nothing to do with Selling w/ Rick Farrell 10:00 AM Coffee Break 11:00 AM Chimney Sweeping, the Last 40 Years w/ Bob Daniels 11:00 AM Selling Has Nothing to do with Selling w/ Rick Farrell 11:00 AM Masonry Arch Construction w/ Chris Prior 2:00 PM Closing Keynote: Get it Done, Win the Battle w/ Chuck Hall 6:00 PM Cocktail Hour 7:00 PM Annual Banquet and 40th Anniversary Celebration

Find out more at: www.ncsgconvention.org

NCSG Convention 2017 • March 15-18 • Louisville, KY NCSG Member Rates Primary

Through 1/14/17

1/15/172/15/17

$499 (399)

$549 (449)

After 2/15/17 $599 (499)

Spouse $199 $249 $299 1st Additional $349 ($249) $399 ($299) $449($349) 2nd Additional $299 ($199) $349 ($249) $399($299) 3+ Additional $249 ($149) $299 ($199) $349($249) Single Day $199 $199 $199 Banquet Only $79 $79 $79 Child Banquet 5-12 $39 $39 $39 Tradeshow Only $69 $69 $69 NOTE: First Time Attendee prices for members are in parenthesis ( ).

Company_________________________________________ Address __________________________________________ City, State, Zip _____________________________________ Phone ___________________________________________ Email ____________________________________________ □ Check here to opt-out to emails from exhibitors

Standard Rates

Through 1/14/17

1/15/172/15/17

After 2/15/17

Primary

$599 $649 $699 (499) (549) (599) Spouse $299 $349 $399 1st Additional $449 $499 $549 nd 2 Additional $399 $449 $499 3+ Additional $349 $399 $449 Single Day $299 $299 $299 Banquet Only $99 $99 $99 Child Banquet 5-12 $39 $39 $39 Tradeshow Only $99 $99 $99 - Opening Night ReceptionAdditional Registration Required $25/ per person. Join us for heavy appetizers, a cash bar, games, fun and catching up with old friends at Sports and Social on Louisville’s famous 4th Street Live! Wednesday night.

Please write your name as you’d like it to appear on your badge.

Check if wanting an additional information packet mailed (primary packet emailed with registration confirmation).

Name _____________________________________________________________ Registrant Type ______________________________________________________ $ ___________________ Name _____________________________________________________________ Registrant Type ______________________________________________________ $ ___________________ Name _____________________________________________________________ Registrant Type ______________________________________________________ $ ___________________ Name _____________________________________________________________ Registrant Type ______________________________________________________ $ ___________________ Registration Total $ ___________________ Opening Night Tickets ($25/each) Qty: ________ Ticket Total $ ___________ 2017 Convention Patch ($3/each - Pickup on-site.) Qty: ________ Patch Total $ ___________ GRAND TOTAL $ ___________ MAIL TO: National Chimney Sweep Guild 2155 Commercial Drive, Plainfield, IN 46168 PAYMENT INFORMATION FAX TO: (317) 837-5365 CALL: (317) 837-1500 Payment Method: □ Check # ___________ REGISTER ONLINE at www.ncsgconvention.org □ Visa □ MC □ AmEx Account # ________________________________________ Card Security Code ______________ Exp. __________ Office Use Only O2CR C2F AUTH__________ Name on Card ____________________________________ Org ID___________ Profile ID____________ Signature ________________________________________ Rec’d By__________ Date ____________ Refund policy: Prior to 1/15/17, 90%; 1/15/17-2/15/17, 75%.

No refunds are available after 2/15/17.

New

Members

OHIO

TEXAS

Robert Doherty |North Country Chimney Services |Baldwinsville

Jeremy Johnson | Kicking Ash Chimney Service | Grove City

Randy Sanders | Dirty Deeds Brothers | Kingsland

NEW JERSEY Belinda DeOliveira Ippolito | Phoenix Chimney Sweep & Gutter Cleaning LLC | New Milford

38 S W E E P I N G February 2017

Jeremy Laures | The Chimney Sweep, Inc. | Rochester

5

NEBRASKA

John McKenzie | McKenzie | Otoe

6

REGION

REGION

Eben Talmage | Black Jack Chimney Sweep | Kennebunk

Joseph Robarge | Guardian Home Solutions LLC | St. Michael

REGION

4

MAINE

MINNESOTA

REGION

NEW YORK

REGION

REGION

REGION

REGION

REGION

14 4 25 5 36 6

Opening Night Event at The Sports and Social Club on 4th Street Live!

Join us for our NCSG National Convention Opening Night Event on Wednesday, March 15 from 7-10pm!

We will be hosting our opening night party at The Sports and Social Club on Louisville’s famous 4th Street Live!. Join us for heavy appetizers, full cash bar (credit cards accepted of course!), unlimited bowling (included in your ticket), dj, photo booth, camaraderie, and more!

Individuals under 21 years of age are welcome from 7-9pm. After 9pm 4th Street Live is only open to individuals 21 and up.

Tickets are $25/person and can be purchased when you register.

39 S W E E P I N G February 2017

Technical

Q&A

Michael Segerstrom

NCSG Technical Advisory Chair

Convention: Is it really worth it?

E

very year around this time we change gears with the Q&A, getting ready for convention. Traveling the country as an instructor in this industry, I often see folks that don't regularly make it to Convention. Some have even never been. I'm always promoting education in this industry, and Convention is a great opportunity for that. So it often comes up when I'm talking to sweeps that don't attend often, or have never been.

One of the biggest questions I get asked, is "is it really worth it?"

Yes, there are costs associated with coming to Convention, and we take time away from our business is to do it, but it is absolutely worth it!

Certain benefits from convention can't be measured, with a dollar amount. Like seeing Old Friends, making new ones, and being able to socialize with sweeps from around the country, even different parts of the world. The return-oninvestment is the sense of unity, the sense of family, the friendships.

But with other aspects of convention it is much easier to see the return, the benefit.

The educational offerings is probably the most measurable.

For those with certifications, we will get CEUs from the classes and even the trade show towards renewal. But even for those that are not certified, attending classes and learning new things can really improve our bottom line.

40 S W E E P I N G February 2017

Each year, the class offerings differ. Technical, codes

and standards, business and marketing, safety, even personal health classes are offered. If we bring back to our business, something we've learned from these classes, there can be benefit, sometimes immediate. And this applies too, whether we are a business owner, or an employee of a company.

Take safety classes for example.

If we learn better safety practices, we can bring them back and pass them on to our employees, or if we work for someone, we can share what we have learned. A safer work environment with less injuries simply makes the company more cost efficient.

Technical classes can have a big impact too. If new techniques or procedures are learned that are more effective, and therefore more efficient, this can result in higher productivity, better profits and potentially increased salaries.

Business classes can also have a big effect. Whether it's a class about time management, in home sales, software and invoice writing systems, or even methods for data storage.

This type of training can have benefits all around, again with increased productivity and better profits.

And the underlying benefit of training that improves operations from top to bottom, is a higher morale and stronger business culture within the company. So even just taking classes at convention will pay for itself, provided we Implement and utilize what we learn.

Add to that, the people, the

trade show, the camaraderie, the events, even the auction, and the NCSG National Convention becomes more than just an event. It becomes an experience that we won't want to miss, that we will not forget!

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February 2017

41 S W E E P I N G

Progressive

Perks

Debbie Cornelius

Membership Development Coordinator

It’s That Time Again!

I

n just a few weeks many of you will be traveling to Louisville, KY to help celebrate the 40th Anniversary of the National Chimney Sweep Guild. For me it is where it all began with the NCSG 12 years ago. Little did I know how many wonderful people would become such an important part of my life. Each year I look forward to seeing each and every one of you. Unfortunately, due to the staff work schedule it may only be a hello and/or a hug passing in the hall, but still we have made some type of a personal connection.

the registration area for a list of events still requiring volunteer support and sign up then or check at the NCSG convention office.

I look forward to seeing the sweeps joining us in Louisville and will miss those that are unable to join us. Those of you that are new to the convention be sure to stop by the NCSG booth and introduce yourself.

Hope to see you soon!

Just a reminder that if you have not signed up to volunteer to help scan at the business and technical sessions, work at registration, etc. there is still time. Check in at

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February 2017

Dates and

Events February 2017

44 S W E E P I N G

February 6-12, 2017 CSIA (online) – Must be registered

by Noon Feb. 3rd - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.CSIA.org February 3, 2017 CSIA One Day Chimney Physics CSIA Technology Center For more information, please call (317) 837-5362 or visit www.CSIA.org February 13-18, 2017 CSIA National Chimney Sweep Training School CSIA Technology Center For more information, please call (317) 837-5362 or visit www.CSIA.org February 13-19, 2017 CSIA (online) – Must be registered

by Noon Feb. 10th - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.CSIA.org February 20-26, 2017 CSIA (online) – Must be registered

by Noon Feb. 17th - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.CSIA.org February 27- March 5, 2017 CSIA (online) – Must be registered by Noon Feb. 24th - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review

February 2017

- CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.CSIA.org

March 2017 March 6-12, 2017 CSIA (online) – Must be registered by Noon March 3rd - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.CSIA.org March 13-26, 2017 CSIA (Online Education) NO ONLINE CLASSES – DUE TO NCSG CONVENTION March 10-24, 2017 CSIA (Online Exams) NO ONLINE EXAMS – DUE TO NCSG CONVENTION March 14, 2017 NCSG Board of Directors Meeting Galt House – Louisville, KY (NCSG Convention) For more information, please call (317) 837-5362 or visit http://www.ncsgconvention.org March 14, 2017 CSIA Board of Directors Meeting Galt House – Louisville, KY (NCSG Convention) For more information, please call (317) 837-5362 or visit http://www.ncsgconvention.org March 14, 2017 CSIA Certified Chimney Sweep® Review & Exams Galt House – Louisville, KY (NCSG Convention) For more information, please call (317) 837-5362 or visit www.CSIA.org March 14, 2017 CSIA Certified Dryer Exhaust Technician® Review & Exams Galt House – Louisville, KY (NCSG Convention) For more information, please call (317) 837-5362 or visit www.CSIA.org March 15-18, 2017 NCSG Annual Convention Galt House – Louisville, KY For more information, please call (317) 837-5362 or visit http://www.ncsgconvention.org March 27- April 2, 2017 CSIA (online) – Must be registered by Noon March 24th - Chimney Physics

- CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.CSIA.org

April 2017 April 3-9, 2017 CSIA (online) – Must be registered by Noon March 31st - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.CSIA.org April 10-16, 2017 CSIA (online) – Must be registered by Noon April 7th - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning

- Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.CSIA.org April 17-23, 2017 CSIA (online) – Must be registered by Noon April 14th - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.CSIA.org April 24-29, 2017 CSIA National Chimney Sweep Training School CSIA Technology Center For more information, please call (317) 837-5362 or visit www.CSIA.org

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45 S W E E P I N G

CSIA UPDATE February 2017 Report

www.CSIA.org

New Roof System Specific Rope Access Training Earns High Marks from Participants The first ever CSIA Roof System Specific Rope Access Training was held on January 9 & 10 in Montgomery, Texas. At the end of the 2-day class, students were asked to provide an overall class grade, a grade for the instructor and a grade for the effectiveness of how the course tools were demonstrated. Participants were provided the following grading scale: Excellent, Very Good, Good, Fair, Poor, Very Poor, N/A; the responses were as follows:

Overall: 88% - Excellent 12% - Very Good

Instructors: 88% - Excellent 12% - Very Good ADVERTISEMENT

Hands-on Demonstration: 100% - Excellent

February 2017 Report

Newly Certified Chimney Sweeps: Iowa Steve Hall | CVC Coaching | Fairfield

New Jersey Brian Conway | Chimney’s RX | Old Bridge Kansas Austin Boatwright | Swims & Sweeps | Topeka Anthony Venturelli | East Coast Fireplace | Manalapan Shea Kells | Swims & Sweeps | Topeka Clayton Sherwood | Swims & Sweeps | Topeka Washington David Blumberg | Pristine Sweeps | Seattle New Hampshire Jacob Clark | Fireside Sweeps | Rockingham

Newly Certified C-DETs:

CERTIFIED

DRYER EXHAUST

New Jersey Bill Cummins | Appliance Master | Flemington

TECHNICIAN

CSIA Certified Chimney Sweeps Renewing with CEUs: Dennis Dobbs | The Fireplace Service Company | Fort Payne, AL

Justin Bailey | Bailey’s Chimney Cleaning & Repair | Taos, NM

Eric Butts | Chimney Cricket, Inc. | Sarasota, FL

Jamie Wallace | Saratoga Chimney Sweep | Gansevort, NY

Sylvia Seamans | Ace of Diamonds Chimney Sweeps | Baltimore, MD Steve Hoover | Lucky Sweep Chimney Service & Sales LLC. | Versailles, MO

Justin Anderson | Anderson’s Chimney Sweeps, Inc. | New Cumberland, PA Ron Rust | Top Hat Sweepers | Columbia, SC

Ryan Gagnon | Ryan Gagnon Masonry & Full Service Chimney | Goffstown, NH

Chris Pugliese | Black Magic Chimney Sweeps | Manchester Center, VT

Kevin Ingalls | Saf Fire ‘N’ Stone, Tilton, NH

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www.CSIA.org

A Final Letter from CSIA President, Mark Stoner Fellow Sweeps, I want to pass along some CSIA updates and new developments, including some exciting new courses that we are offering in 2017: 1. The Basic and Advanced Masonry for Chimney Professionals courses taught by master mason Chris Prior.

These week long events are held in a CSIA sponsored facility in Richmond Indiana. Built by Saversystems, their new masonry fireplace research lab provides a great place to be able to go from the basics to the most advanced masonry techniques in the industry.

2. Roof System Specific Rope Access Training taught by Jim Brewer. This new class is held at a specialized facility in Houston, Texas and provides the latest in using rope techniques to safely and efficiently work on even the steepest of roof pitches while being secure from the minute you step onto the ladder.

We are currently undergoing a full rewrite of our Successful Chimney

Sweep Manual. We have undertaken a collaborative effort of many of the top instructors, business owners and industry experts to help us create the very best manual possible for our certification credential. We look forward to rolling it out in 2017.

The CSIA website (www.csia.org) continues to be a tremendous benefit to both homeowners and all of those listed on the site. In 2016 we had more than one million web hits from people looking for qualified professionals to service their homes. We have recently performed a full update of our site to improve the look and functionality of our website.

Our week long National Chimney Sweep Training School continues to provide an excellent service to our industry. By fast tracking new sweeps to certification and core competency skills, we can turn your new employee into a productive technician in just a few days. Taught by the very best sweeps and technicians in the country, the CSIA

is committed to raise the bar in our Industry.

I want to personally thank all of our CSIA sweeps for holding and maintaining your credential. The number of CSIA sweeps continues to grow and I believe the very best in our industry carry the CSIA badge.

This is my final few months as president for this great group of volunteers and it has truly been my honor to serve with such a competent and capable group of directors and staff members.

Chuck Hall will be my predecessor to the role of CSIA President and I have full confidence that he will do a fantastic job and will lead CSIA to be an even better organization for the ongoing education of chimney sweeps and homeowners.

Sincerely,

Annual CSIA Benefit Auction Contact Us: Mailing Address 2155 Commercial Drive

March 17, 2017 NCSG National Convention Louisiville, Kentucky

Plainfield, IN 46168 Telephone (317) 837-5362 Email: Office@CSIA.org Twitter: @Chimney_Safety Facebook: /ChimneySafety

Ready to become a CSIA Certified Chimney Sweep or Certified Dryer Exhaust Technician?

Give us a call at (317) 837-5362!

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February 2017 Report

Upcoming Education Opportunities: Masonry Repair for Chimney Professionals April 5-6, 2017 | Richmond, IND (SaverSystems) CSIA CEUs: 12 - Technical The Masonry Repair for Chimney Professionals is an intensive class combining a short period of classroom theory followed by hands-on projects relating to the theory lessons. The objective of this class is to teach students how to lay brick and be able to repair existing work. This will be accomplished by proving ample opportunities for you to practice and to ask questions.

National Chimney Sweep Training School April 24-29, 2017 | CSIA Tech Center Our flagship event! Whether you’ve been in business for years or are just starting out, the National Chimney Sweep Training School will give you the edge that you need to be a true chimney professional.

The program combines classroom training with hands-on experience, both at the CSIA Technology Center Lab, and in real homes with real customers. Over 30 hours of classroom time is dedicated to gaining a working knowledge of the terminology, theory, tools, systems, processes and concerns of the chimney service trade.

CSIA Education Roadshow

Excellence in Education. Delivered.

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CSIA Education Roadshow allows you to experience the industry standard in chimney sweep education and earn valuable CEUs through in-person courses provided by one of CSIA’s expert instructors at YOUR event.

Including CSIA Roadshow as part of your event will provide you with several opportunities for promoting your company or product, both on-site during the session, as well as through CSIA’s social networks and e-newsletter.

Leverage the CSIA’s network and

Get started.

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Literally anyone who wants to include a CSIA Roadshow session and has access to a suitable location can submit a request.

For more information on how to bring CSIA education to your event, please contact CSIA Program Coordinator, Claire Rutledge, at (317) 837-5362.

Around the

Tech Center.

Frances Kelly

Executive Director

I

t’s been a busy first month of 2017 here at the Tech Center: 1. Basie, CSIA Marketing Director Jordan Whitt’s new Doberman puppy came for a visit.

2. Both NCSG and CSIA exhibited at the American Society of Home Inspectors national convention to talk to home inspectors about making referrals to chimney sweeps.

1 2

50 S W E E P I N G February 2017

3. New retail items for convention have begun to arrive at

the office.

These include the limited edition NCSG 40th Anniversary bottle opener in the picture.

4. We celebrated office manager Sara Sichting’s birthday!

5. Election ballots were mailed out to member this month.

(Don’t forget to return them by February 18!)

The staff and I can’t wait to see you in Louisville. Don’t forget to register at www.ncsgconvention. org/register!

Classifieds GasVent Software for Sizing Chimneys only $195 Call 1-800-648-9523 for more info and visit www.elitesoft.com to download a free trial version.

3

Towne Sweep LTD (chimney sweep company) is for sale. In business since 1974, firefighter owned, located in Lake County IL. 60085. Send inquiries to: tsweep3@hotmail.com

4

5

CLASSIFIED ADS FREE FOR NCSG MEMBERS Members can run one 35-word classified free each year! Regular classified ads are $2/word or $1/ word for NCSG members. Classified ads are non-commissionable and must be pre-paid. To place a classified ad, please contact Sara Sichting at ssichting@ncsg.org or 317-837-1500.

Top 5 Reasons to become CSIA Certified in 2017: 1. Join more than 2,000 of the most educated, qualified, and ethical chimney and dryer vent technicians in the country.

2. With more than two million pageviews on our website over the past two years, more homeowners are looking to hire CSIA Certified professionals than ever before.

3. Obtain national recognition of your accomplishment and dedication to being the best person for the job.

4. Earn quality referrals from professionals in affiliated industries, such as Realtors, home inspectors, fire fighters, etc.

5. Use CSIA’s (aggressively protected) trademarked logos on your advertisements, vehicles, and website.

C o m e s e e w h a t w e’r e a l l a b o u t :

w w w. c s i a . o r g

February 2017

51 S W E E P I N G

Darwin

Award

This “Redneck Installation” was found by Austin Campbell of The Hearth & Patio Shoppe in Opelika, AL.

Have you snapped a photo of a peculiar chimney in your area that made you shake your head in disbelief?

Send it to editor Darcy Marlett at dmarlett@ ncsg.org. for publication in Sweeping. Or, mail it to NCSG, 2155 Commercial Drive, Plainfield, IN 46168. Include a few words about the scene and location.

Ad Index Ahrens Chimney Technique

800-843-4417

ahrenschimney@qwestoffice.net

38

A Step In Time

757-754-1388

Ray@ChimneySweep.com

Back Cover

Chim Cap Corp

800-262-9622

www.chimcapcorp.com

33

Condar Company

828-894-8383

www.condar.com

9

Copperfield

800-247-3305

www.copperfield.com

6–7, 11

CVC Coaching

704-425-0217

www.cvccoaching.com 12

Duct Cleaners Supply

800-634-2822

www.ductcleanerssupply.com

39

ENERVEX

770-587-3238 www.enervex.com

42

Firesafe Industries, Inc.

800-545-6607

www.firesafeinc.com

16

www.gllchimneyproducts.com

17

Gelco™, Lyemance™, and Lock-Top®

52 S W E E P I N G

ICP

508-695-7000 www.chimneycaps.com

45

Lindemann Chimney Company

866-629-8006

www.lindemannsupply.com

15

Lyemance

www.gllchimneyproducts.com

21

Meyer Machine & Equipment

800-728-3828

www.meyermachine.com

32

National Chimney

800-897-8481

www.nationalchimney.com

Inside Front Cover

New England Chimney Supply

888-900-8106

www.newenglandchimneysupply.com

29

Olympia Chimney Supply

800-569-1425

www.olympiachimney.com

13

Sand Hill Wholesale & Mfg., Inc

800-258-5496

www.sandhillwholesale.com

5

SaverSystems, Inc

800-860-6327

www.saversystems.com

43

Spark Marketer

855-646-3538

www.sparkmarketer.com

31

Ventech Industries

207-439-0069

info@ventechindustries.com

27

Wohler

978-750-9876 www.wohlerusa.com

41

Z-Flex

800-654-5600 sales@z-flex.com

30

February 2017

O

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S

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