Sweeping Magazine- January 2019

Sweeping January 2019 VOLUME 43 #1

The Journal of Chimney and Venting Technology

What Makes People Click?

Meet a Member— John Ceaser Behavior Assessments: A Tool to Grow Your Team of Stars

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Departments President’s Letter 3 In case You Missed It 4 Editor’s Letter 5 Technical Q&A 14 Coach’s Corner 18 Membership Memo 24 Sweeps Say 25 Dates and Events 26 New Members 33 Around the Tech Center 34 History Project 34 Classifieds 35 Darwin Award 36

Cover image submitted by Jasper Drengler of Chimney Mechanix in Shawano, WI

Table of Contents Sweeping January 2019 Volume 43 Issue 1

Features

What Makes People Click?

Meet a Member— John Ceaser

6 22What

Makes People Click?

January 2019

Smoke Chambers and Cast in Place Liner Installation (866) 283-8667 Ext. 706

Factory Built Fireplace Installation and Replacement (866) 283-8667 Ext. 701

Dryer Vents (866) 283-8667 Ext. 707

Gas Appliance Venting, Gas Logs and NFPA 54 (866) 283-8667 Ext. 702 Oil Appliance Venting and NFPA 31 (866) 283-8667 Ext. 703 Chimney Inspection, Documentation and NFPA 211 (Levels of Inspection) (866) 283-8667 Ext. 704

Installation and Venting of Pellet Stoves (866) 283-8667 Ext. 708 IRC and NFPA 211 (Code Questions) (866) 283-8667 Ext. 709 Customer Service and Customer Communication (866) 283-8667 Ext. 710 General Sweeping and Repair (866) 283-8667 Ext. 711

NATIONAL CHIMNEY SWEEP GUILD BOARD OF DIRECTORS 2018-2019

TECHNICAL ADVISORY COUNCIL

Masonry Fireplace Construction and Restoration (866) 283-8667 Ext. 700

2 S W E E P I N G

STAFF

Resources 2155 Commercial Drive Plainfield, IN 46168 (317) 837-1500 Fax: (317) 837-5365

Megan McMahon Executive Director mmcmahon@ncsg.org

Donna Lee Kasmer CSIA Certification Coordinator dkasmer@csia.org

Darcy Marlett Director of Communications and Marketing dmarlett@ncsg.org

Penny Seals Program Coordinator pseals@ncsg.org

Zach Zagar CSIA Marketing Director zzagar@csia.org Russell Dimmitt Education Director rdimmitt@ncsg.org Charissa Benge Mahaffey Office Coordinator cmahaffey@ncsg.org

January 2019

Sara Sichting Systems and Records Coordinator ssichting@ncsg.org Annemarie Stockton Membership & Outreach Coordinator astockton@ncsg.org

COMMITTEE CHAIRS and TASK FORCES 2018 – 2019

Be advised that advice given by NCSG’s Technical Advisory Council (TAC) reflects best practices of the chimney sweeping industry. However, we are unable to account for any particular type of situation since regional variations in construction practices and additional environmental, physical and geographical factors necessarily vary the level of service appropriate for a particular fireplace and/or chimney.

Additionally, local laws and ordinances may govern and/ or supersede the information and any recommendations provided. Final determinations are the responsibility of a local professional with firsthand knowledge of the situation, and the local Authority Having Jurisdiction (AHJ). Neither NCSG nor any member of TAC will be held liable for any damages whatsoever resulting from the use of or reliance on information provided by anyone associated with TAC. By your use of this member benefit you acknowledge acceptance of these terms.

Region 6 Bob Ferrari (530) 941-5818 bob@flueseason.com

Vice President, Region 4 Jeff Keefer 513-248-9600 info@chimneycareco.com

At-Large Director Gregg Boss (636) 391-2226 englishsweep@att.net

Treasurer, Region 3 Ron Rust (803) 730-5858 tophatswp@aol.com

At-Large Director Jeff Peterson (703) 444-5155 jeff@potomacservices.net

Secretary, Region 1 Matt Mair (603) 525-7905 matt@blackmoosechimney. com

Supplier Representative Stuart Karanovich (765) 966-5084 stuartk@saversystems.com

Region 2 Bill Thornton (215) 540-9787 wissahickonvalleysweep@ yahoo.com

Stainless Steel Liner Installation (866) 283-8667 Ext. 705 To contact any member of the Technical Advisory Council, please call (866) 283-8667 and select the extension for the person who is best qualified to answer your question:

President, Region 5 Jasper Drengler (715) 304-8934 drengler01@gmail.com

Bylaws Jeff Keefer 513-248-9600 info@chimneycareco.com

NFPA 211 Representative Jim Brewer (757) 523-2400 jbrewer@magic-sweep.com

Ethics Andy Raycroft (703) 836-7858 andy@rooftopchimneysweeps.con

NFPA 31 Representative John Pilger (631) 863-2460 chimneyman@aol.com

Governance Tom Hunkele (641) 774-8056 topnotchchimney@gmail.com

NFPA 54 Jim Brewer (757) 523-2400 jbrewer@magic-sweep.com

Government Affairs Jeff Keefer 513-248-9600 info@chimneycareco.com

Technical Advisory Council Michael Segerstrom (908) 253-9190 chimneysweeps@optonline.net

International Relations John Pilger (631) 863-2460 chimneyman@aol.com

Scholarship Committee Gregg Boss (636) 391-2226 englishsweep@att.net

Membership Bob Ferrari (530) 221-3331 bob@flueseason.com

ADVERTISING RATES for Sweeping: The Journal of Chimney & Venting Technology may be obtained by contacting Malisa Minetree at (317) 815-4688 or sweepingads@me.com Layout and design by David Bruce, Red2 Design Bureau NCSG encourages industry partners to submit press releases and articles to editor Darcy Marlett at dmarlett@ncsg.org. Submissions should contain items of interest or importance to the chimney and venting industry. Submissions should not contain direct solicitations, prices, or a call to action on the part of our readers. Submissions may contain images or artwork attached in a .jpg format.

In all cases, NCSG reserves the right to edit submissions to fit space limitations, keep the release and publish at a later date, or refuse to publish the release for any reason. Neither publishing, nor refusing to publish the submission should be considered a statement of NCSG’s opinion regarding the release.

NCSG further reserves the right to reject at any time any advertising determined not to be in keeping with the publication’s standards.

Acceptance of advertising by Sweeping magazine does not necessarily constitute endorsement of products or services advertised. NCSG does not make any effort to review or substantiate claims made by advertisers. © 2019 National Chimney Sweep Guild, 2155 Commercial Drive, Plainfield, IN 46168. (317) 837-1500

A

s the silly season comes to a close we can start planning for next year.

What training are we going to invest in? What tools do we need to upgrade? Who wants to go sit on the beach? Did we turn a profit? Where can we improve?

Many years ago I heard the story of how Bob Daniels bought a large shipment of chimney caps.

When he was at the bank taking out the loan the banker asked what his plan was if he couldn’t sell all the caps. Bob simply said that the manufacturer would buy them back if they didn’t sell, this was news to the manufacturer who was in the room. It's a great story, but my point is that chimney caps where one of the first add-on sales. Here in North America when a homeowner calls for a chimney sweep they expect the sweep to do an inspection and give a quote for any repairs needed. While some companies choose to only do simple repairs others tackle

anything that comes their way.

There isn’t anything wrong with either business model and I encourage sweeps not to do repairs beyond their skill set.

However I strongly recommend having the ability to do as much as possible on the day of the sweep. Have your truck stocked with caps, dampers, your favorite crown resurfacing product, dryer vent cleaning kit and whatever else you can fit.

Increase on sales completions within your company and watch the sales grow.

Be safe on the roads and roofs and let’s all trade stories of success in Norfolk!

President’s

Letter Jasper Drengler

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In Case You

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4 S W E E P I N G January 2019

Convention Early Bird Rates End After February 14 Don’t miss out on the best pricing for the 2019 NCSG National Convention and Trade Show in Norfolk, VA. From our opening keynote with Eric Chester to the closing awards banquet, convention will be packed with opportunities for education, networking and of course fun! www.ncsgconvention.org/register

Enhance Your Listing on NCSG.org You can now add a list of services your company provides along with a brief description of your company on your http://www.NCSG.org profile.

Just fill out the short form at this link: http://bit.ly/NCSGlisting

NCSG Military Service Survey The NCSG is working to find out what percentage of our industry is comprised of military veterans.

If you have not done so yet please take a minute to fill out this quick 5-question survey. http://bit.ly/MilitaryServiceSurvey

H

appy New Year Sweeps! I hope you all had a wonderful holiday season along with a profitable busy season.

If you’re ready to hit the ground running in 2019 the contributors of Sweeping Magazine have some great tips to get you off to the right start.

Want to add more services to your company’s roster?

You’ll want to read this month’s Technical Q and A for some great suggestions for additional services your company might want to consider offering your customers.

Do you want to build a stronger staff? This month’s Coach’s Corner from Sheryl Isenhour discusses how behavior assessments can help you get to know current and potential employees better.

Is this the year you want to get more involved in the Guild?

Membership and Outreach Coordinator Annemarie Stockton has a list of ways to get started in the Membership Memo column. In Around the Tech Center Executive Director Megan McMahon has some opportunities for committee service.

Editor’s

Letter Darcy Marlett Editor

In addition to all of the above we have marketing advice, this month’s Darwin Award, education dates and events, plus a new feature called “Sweeps Say” where we will feature advice from your fellow sweeps.

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What Makes People Click?

Top 4 Takeaways On Where People Are Clicking On Google Search Results For Service Area Businesses Taylor Hill

Spark Marketer here are people clicking in Google to find their next chimney sweep?

Are ads the future of lead generation, can you still get new leads with a welloptimized website, or is it smart to include both in your marketing plan? Is it really worth it to put your business on directory sites like Yelp, Better Business Bureau (BBB), etc.?

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Answering these questions takes time and effort. You have to stay on top of the trends, read studies, and make sense of the stats. But like most business owners, you likely don’t have time, which is why we put together a quick list of takeaways and tips from a recent BrightLocal study on “where people click in search results for service area businesses.”

We’ll try our darndest to step out of our nerd brains and make the information as easy to understand and useful as possible. But if we miss the mark and you have any questions or need clarification, feel free to reach out to us at help@sparkmarketer.com.

Some Caveats & Considerations Alright, some quick background on the study and a couple of caveats before we jump in.

Firstly, keep in mind that the study was conducted in San Francisco and evaluated the following service area verticals: • Plumbers • Locksmiths • House Painters • Garage Door Pros • Towing Companies

January 2019

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Chimney sweeps were not included in the study, and this is not gospel for all service area businesses in all service areas. Some industries and areas may see different results, but we think it’s worth looking at this data regardless.

Secondly, this study compared click rates in search engine results when Google Local Service Ads (LSAs) were present and when they were not. LSAs have not yet rolled out for the chimney sweeping industry, so the “with LSAs” results are not necessarily relevant for you currently. But again, it’s interesting and informative data to consider regardless, especially as we do expect LSAs to expand in terms of verticals and locations.

Thirdly, the study only looked at searcher behavior on desktop, not mobile. Searchers do often behave differently on mobile than they do on desktop, so keep the limitations of the study in mind.

Lastly, let’s run through some acronyms and quick, very basic definitions for clarity’s sake.

If you’d rather skip over and just refer to these as needed, feel free to do so! In this article: • When we say PPC Ads, we mean pay-perclick ads, or ads shown through Google Ads (formerly Adwords). With PPC ads, your ad is shown or not shown based on the keywords and queries typed into the Google search box.

You bid on a keyword and you only pay when someone clicks on the ad, hence, pay-per-click.

8 S W E E P I N G January 2019

• When we say LSAs, we mean Google Local Service Ads, which are ads that allow you to get leads directly from Google. You provide Google with a budget and it shows an ad for your business when a searcher is looking for the services you offer. These ads and leads are managed through the Local Services Ads by Google app. Where LSAs are fully rolled out, they show up at the top of the search results page, just above the PPC ads. Unlike PPC Ads, you don’t bid on keywords, and businesses have to go through a process before becoming eligible for participation. You can’t just buy an ad, you have to be Google Guaranteed, which requires a background check for all employees going into the homes of your customers, among other things. Likewise, in terms of how leads are handled, how involved Google is, and what is expected of you as a participating business, it’s quite different from Google Ads, which are pretty simple: Google shows your ads, searchers click, you pay Google, and they

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• When we say SERPs, we mean Search Engine Results Pages, which is just nerd language for the pages of results that Google shows you when you search for something.

• When we say directory sites, we mean sites like Yelp where many businesses (businesses that have listings on those sites) can be found.

• When we say map results, we mean the businesses that show up on the map just below PPC ads when Google assumes the searcher’s intent is local.

• When we say local pack, we mean the top three businesses (from the map results) that Google shows just below the map when they believe you have local intent. Which businesses from the map end up in the local pack? It depends on local signals like relevancy to the search query and proximity to the searcher.

• When we say organic, we mean the “normal” search results. The unpaid results that show up because they rank for the keyword searched in Google. Thanks to the many changes in Google, organic search results are shown waaay down the page, below LSAs, PPC ads, map results, and the local pack.

Phew. Now that that’s out of the way, let’s dive into the results and takeaways of the study.

Takeaway #1: Organic search results still get the most clicks, whether LSAs are present or not.

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Have you been under the impression that the only way to get leads anymore is through ads?

Well, according to the BrightLocal study, the majority of searchers are still scrolling past LSAs, PPC Top Ads, maps, and the local pack to click on organic search results (at least on desktop). When LSAs were present, organic claimed 50.8% of the clicks, while that number sat at 43.9% when LSAs were absent.

What does this mean for you? It means that, even if you’re doing Google Ads and even when LSAs roll out for chimney sweeps in your area, you need to make sure you’re showing up in organic search results. Invest in a welloptimized website that provides a good user experience and provides your potential customer with the information they’re looking for. The

January 2019

more questions you’re able to answer and value you’re able to provide to searchers looking for the services you offer, the more likely your website is to show up and be clicked.

Of course, there are other factors that go into search engine optimization other than just content -- more than we can go into in the scope of this article -- but that’s a good place to start.

Takeaway #2: Directory sites get 1⁄3 of those organic clicks.

Maybe you’ve heard of NAP, which stands for name, address, phone number, and been told that you should have your NAP listed on several different directory sites, like Yelp, the Better Business Bureau (BBB), and other directorystyle sites. But maybe you’ve also wondered if it’s really worth taking the time to create a listing for your business on those sites.

Well, according to this study, the answer is most definitely YES. The data reveals that 1⁄3 of all organic clicks are on directory sites, and given the popularity of Yelp on the west coast, we’re not surprised that Yelp takes the #1 organic search spot in this study.

Does this mean you should list your business on Yelp and leave it at that? Not really. One directory site may be more popular in one area over another, so you need to do a little bit of searching yourself to see what seems to be popular in your area and niche. Do a little Googling and make sure your business has a listing on those top directory sites that keep popping up in your service area.

Interestingly enough, some searchers purposely avoided directory sites in search results, so you still need to make sure you have an optimized website for them to click on.

Takeaway #3: Number of reviews & review ratings matter big time.

This shouldn’t be a big surprise to you, but reviews matter A LOT. 51% of searchers clicked on a business in the local pack or in a Local Services Ad because of the review rating and number of reviews the business had. Gone are the days of potential customers taking you at your word when you tell them how great you are -- now searchers want social proof in the form of reviews.

They don’t just want to see a couple of reviews

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from a year ago either, they want to see fresh 4 and 5 star reviews. In other words, you need to be consistent in your review generation strategy.

One thing to keep in mind is that when you use Local Service Ads, Google asks your customers for reviews after the service on behalf of your company. The reviews that are generated from LSAs will only live within the LSA space; they will not show up on your Google My Business (GMB) profile with all of your other Google reviews. The reviews you generate for your GMB profile will show up in your Local Service Ads profile, however, so you’ll want to continue to make traditional Google reviews a priority.

No matter how big or small your business may be, asking your customers for reviews should be part of your service/sales process. They matter that much. If you’d like a little help with the “ask,” you can also use review generation apps like BirdEye. As a marketing agency, we get special pricing with BirdEye, so if you’d like to know more about how this app works to automate the review process and hear some success stories, just shoot us an email at reviewhelp@sparkmarketer.com.

Takeaway #4: PPC Top Ads & LSAs work as lead generation strategies.

Many business owners are gung-ho in one direction and not the other, but a smart strategy will eventually include both organic and paid methods of lead generation. This study reveals that, while the majority of searchers clicked on organic search results, paid results were still claiming a decent amount of clicks.

Almost 25 percent of clicks, in fact.

12 S W E E P I N G

What determined which paid ads got the coveted click? Review ratings, ad position, and ad content. For LSAs, review rating was the #1 determiner in which business was clicked on.

For PPC ads, the #1 determiner was ad position.

Interestingly enough, the PPC ads that you see below organic search results received 1/100th of the clicks that the #1 top PPC ad received. 40% of searchers clicked an ad because of its content.

January 2019

How can you use this info to make smarter business choices? In a nutshell: • Make sure your ads are attractive and enticing. Think about what makes you click.

• Make sure you have a big enough ad budget to get your ads in those top PPC spots, not bottom of the page spots.

• Make sure you’re consistently asking for reviews, so that when LSAs do roll out for chimney sweeps, you look a lot more attractive to potential customers than your competitors.

Well, we’re exhausted, but hopefully you found this article interesting and insightful. As always, if you have any questions, feel free to reach out to us at help@sparkmarketer.com. We live and breathe this stuff and we’re always happy to help.

Taylor Hill is co-founder and crew chief of Spark Marketer, a local online marketing company that specializes in marketing service businesses across the US. He’s passionate about helping service business owners navigate the Internet oceans filled with sharks and unsavory pirates. He’s also co-host of the Blue Collar Proud (BCP) Show, the podcast that’s all about having and living the blue collar dream, co-author of Blue Collar Proud: 10 Principles For Building A Kickass Business You Love, and co-creator of the award-winning app, Closing Commander™, which helps contractors close more estimates effortlessly. @sparkmarketer, facebook.com/ sparkmarketer, facebook.com/bcpshow/, facebook.com/ groups/bluecollarproudnation/, @taylorkhill @bcpshow

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Technical

Q&A

Michael Segerstrom

NCSG Technical Advisory Chair

Question

14

As a full-service chimney contractor my company installs and services chimneys, fireplaces and wood stoves. We also offer gas and pellet hearth appliance installation and service. What are some add-on services I could think about, to increase revenue while also better serving my clients?

S W E E P I N G January 2019

Answer: There are a variety of add-on services that a chimney service provider may consider, that are a good fit based on the tools and equipment we already have, the client base we already work with, and that our business model may easily support.

Let's take a look at some of the more popular add-on services.

Residential dryer vent maintenance and repair is a very popular add-on service.

Oftentimes the only additional equipment needed to add this service is specialized dryer vent cleaning rods and brushes.

If a company offers pellet vent cleaning and maintenance, they may already have these as pellet venting is in a small diameter, like most residential dryer vents.

In addition to having the right equipment, dryer vent specific training is highly recommended and available to our industry.

The CSIA offers training for dryer vent service and also administers the Certified Dryer Exhaust Technician credential.

For those that don't currently offer pellet vent/appliance service, this is also a good addon. Market research is important when considering adding pellet service, as the popularity of these appliances is often regional. Certain markets in the country have little to no pellet appliance users, where other markets actually have quite a few. There will be an investment in tools and equipment for this service, including basic electrical diagnostic equipment.

Specific training is highly recommended for adding this service too. There are training opportunities from pellet

appliance manufacturers, at different trade shows and guild meetings, and the National Fireplace Institute offers a training manual, a certified pellet specialist credential, and an in-person exam review.

Another add-on service that may make sense for the chimney contractor is roofing repair and/or installation. There are many chimney contractors across the country that offer both chimney and roofing services with great success. We may decide to limit services to repairs at first, but our visits to the chimney up on the roof often reveal roof damage in areas unrelated. These damages may be in areas that include ridge caps, vent pipe flashings, valleys or other areas where shingle failure has occurred.

If we have success with roofing repair, we may then consider offering complete roof replacement services. There are quite a few different roofing materials and styles, and these may also be market specific.

Our markets may also already be saturated with roofing contractors, so there may only be a niche for repair, which can affect our decision making.

When considering adding roof repair or installation, research should be done on industry best practices and also code and permit requirements in our service area.

Gutter cleaning can also be a lucrative add-on that may be mostly seasonal. In service areas that have a lot of trees that lose their leaves every year, chimney contractors are often asked if they also

clean gutters. One of the hurdles here is that trees often lose their leaves at the beginning of or during the chimney contractors "busy season". It can be difficult to add this service, in an already extremely busy schedule!

Pest Control type services is an add-on service that some chimney contractors have had success with. It is necessary to do our homework if we are interested in adding this service. Different states will have license requirements for handling live and deceased animals. Federal regulations may also apply. If our pest control services will cover insect type pests where chemicals are used, there will also be specific regulations and license requirements. Regulatory and market research will be necessary, in addition to training that may be required to obtain certain licenses.

These are just a few examples. Masonry work not related to chimneys, outdoor fireplaces, firewood supply and delivery, outdoor power/pressure washing services and painting services are other services the chimney contractors have been known to provide. For any add-on service we're thinking about, we should research best industry practices and receive the training that's available.

With any add-on service we are considering, we have to look at the technician safety requirements of that service and any additional safety equipment we may need.

When adding certain services, we may need additional fall protection equipment, skin protection equipment or even different respiratory protection equipment. Knowing the additional safety equipment necessary and associated costs may affect our decision.

16 S W E E P I N G

We should also always consult with our company insurance providers, both workers compensation and liability. Adding services will often require having policy changes and additional insurance, and at times, at a significant additional cost. It's important that we know and understand this to help us with determining which service or services we would like to add.

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Coach’s

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W

hat if you had an insight into the behavior of your present employees and especially that of a new hire?

What if you could communicate with them better? What if you could motivate them to higher level? Your team could be Stars in the industry!

Behavior Insights

Behavior Assessments: A Tool to Grow Your Team of Stars

18 S W E E P I N G January 2019

DISC assessment knowledge.

The DISC assessment not only focuses on what the employee needs to do to be successful but also what the organization needs to provide to the employees to maintain a solid and productive relationship. By maintaining a solid relationship with employees, companies can increase their employee's performance and sales.

The DISC Behavior Assessment is a great way to begin. The DISC Behavior Assessment provides an insight into the current and potential behavior of an employee. Employers can thus understand how the employee works with others, how they perceive things, and how they see the world.

This information can help you choose the most appropriate role for them. Sometimes, if there is a problem, it might be the role and not the employee.

In such cases, DISC can be utilized to identify the right match for your employee. This makes them more productive, ultimately benefiting both the employee and the company.

Motivation and Communication

DISC reveals a person’s innate behavior and natural traits, helping to predict how the person would react to challenges and pressure at work. The more an employer understands an employee, the easier it becomes to work together and move them to a higher level. Even in sales, utilizing DISC makes it possible for an employee to know better the buying behaviors of the customer, giving them a competitive advantage and a better chance at sales. Managers who wish to understand their employees better should consider using

In any business, employees are the driving force that keeps the company either running or crawling. Employee morale is the core of a successful business enterprise. Low employee morale translates to poor quality and production rates. In such a scenario, it is the role of the business owner to make a few adjustments to boost the employees’ morale.

And while there are many reasons that may be attributed to low morale and subpar performance, misemployment (which means improper placement of employees

While DISC is not a mandatory requirement to run a company, with the information from the DISC assessments, the employer can take the relevant steps to help the employee to flourish and prosper. Overall, DISC is an ideal tool to determine why people behave the way they do and discover situations and environments that promote productivity and success.

Proper utilization of the DISC assessments plays the role of a catalyst, enhancing the desired change which will be a benefit for both the employee and the employer.

at work) is a common cause of unhappiness.

Other probable causes of unhappiness at work may include poor communication, lack of recognition, and lack of clear and precise goals.

communication in the workplace and most importantly improves cohesion and teamwork.

Keeping your team motivated will help them have a different outlook on what is going on around them and in the business. DISC Assessments will give you insights into what motivates your employees and steps you can take to bolster it. As we all do not learn alike neither are we driven by the same thing. Once you know what motivates someone, it is then just a matter of taking the needed steps to help them move upward.

How do you go about boosting the morale of your employees? Start with having your employees take a DISC Behavior Assessment. The test allows the employees to learn about their communication styles as well as those of others, allowing them to make the relevant adjustments to adapt to the communication styles of the others. DISC behavior profiles also help to identify your team’s natural traits, preferred environments, and behavior. This ultimately enhances

The more efforts you devote to improving your employees’ morale, the more you cultivate a more positive and satisfied culture. A positive culture where every employee feels integrated and appreciated discourages staff turnover and increases the possibility of success.

Taking a DISC and Value assessment provides the baseline from which the employees can discuss the personality, communication styles, strengths, workplace values, and thought forms of each other.

This way you can develop a database complete with the strengths and weaknesses of each team member as well as suggestions for improvement.

To sum it up, the morale of your employees has a great bearing on the overall productivity and business success. Employees who are motivated to come in for the job in the morning and give their best at work are more likely to work in the organization for a more significant period of time. This saves the manager the time, money, and loss of a valued employee. So, giving the

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19 S W E E P I N G

Assessment to your team may determine whether they are motivated at work or not and how to remedy the situation.

Use DISC profiles to develop employee morale-boosting programs and activities that will appeal to each team in the workforce. Show that you acknowledge and reward achievers, seek and share timely and honest feedback, share the greater value with the team, and encourage teamwork.

Communication, in particular, is a considerable force in a thriving company. When employees find it hard to communicate with their superiors, it might lead to misunderstandings in the workplace. In an organization, employees must pull together as a team, which is why having a

healthy mix of personalities is important in ensuring positive collaboration. Low morale and lack of communication doesn’t affect a single employee but instead reverberates throughout the team. What starts as a minor altercation and misunderstanding ultimately leads to a massive loss of productivity and dispiritedness among the staff.

DISC teambuilding improves employee morale and avoids staff turnover. With DISC the employees can see how to communicate with you and their fellow team members which will significantly open up the communication and interactions between them. It is much easier to gain success as a team than as a lone player.

Check out how the DISC Behavior Assessment is what you need to take your team to the next level.

About the author: Sheryl Isenhour is a Certified DISC Assessor, Certified Ziglar Legacy Trainer and Coach, author, and a member of the CVC Coaching Team helping companies and individuals reach their ultimate level and goals. For more information about Sheryl visit her on the web at https://cvccoaching.com/coachesconsultants/sheryl-isenhour/. She can be contacted at sheryl@cvccoaching. com or by phone at (704)425-0211.

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20 S W E E P I N G

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21 S W E E P I N G

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January 2019

Meet A

Member

John Ceaser John Ceaser of Ceaser Chimney Service, LLC in Manchester, New Hampshire is this month's member to know! Check out his interview below.

What advice do you wish you had received when you were getting started?

Get as much training and take as many classes as I could. There is so much to learn and so many different ways to get education. Even after almost 10 years in the industry I am still finding out things I didn't know. I try to learn something new every day. I also schedule my work around various on site, off site, and traveling education classes to make sure myself and my technicians are up to date on the latest codes, standards and practices.

22

What is the biggest challenge you face on the job? What are your best strategies for overcoming it?

S W E E P I N G

Finding, hiring, and keeping good employees. It takes a certain kind of crazy to do this work, and finding people that not only want to do it, but keep doing it is the trickiest part. I have found that paying well, training a lot, and offering Who was your most famous customer?

I can't say :) But we have worked for local celebrities, politicians, actors and athletes.

January 2019

What is your proudest accomplishment?

Starting a chimney sweeping business in the middle of winter, after most people had already had their chimney swept, with no forward scheduled work or previous customer base to pull from and not only staying in business but almost doubling in revenue every year to date.

Have you ever had to make your own tool to solve a particular problem?

Many times. My favorite is a sleeve and foam insert that I made from random plumbing parts in a Home Depot aisle that allows us to sweep flues from the bottom with both the rods and vacuum connected.

Weirdest thing you have ever found in a chimney?

Someone used their empty mortar bags to fill the cavity of a chimney while they were building it. When we rebuilt the top we pulled out dozens of charred remains.

What do you like to do outside of work?

Sleep! But when I'm not doing that I am either watching my sons play baseball, spending time at my seasonal camp site, or playing softball.

What is, in your opinion, the most valuable part of being a member of the National Chimney Sweep Guild?

Having the networking and education available. My favorite part of chimney sweeps is their willingness to help and assist you with any problem you may have. The NCSG helps connect me with hundreds of sweeps, either through their tech line, conventions, or Facebook.

23 S W E E P I N G

Thanks, John! It's always great to share challenges and successes within this amazing network of chimney and venting professionals.

If you know someone who should be featured in the next Meet a Member, shoot me an email at astockton@ncsg.org!

January 2019

Membership

1

By Annemarie Stockton Membership & Outreach Coordinator

Be a Part of our Online Community Often referred to as one of NCSG’s most valuable benefits, the member discussion lists are forums for peer networking, technical resolution, sweep-to sweep referrals, and occasional nuggets of industry trivia. The NCSG Discussion List and Facebook group are free to you as an NCSG member but worth a ton more!

2

Come to Convention Dive right into the heart of the industry at the NCSG Annual Convention! In addition to the excellent education opportunities, you will be surrounded by peers, colleagues, and friends both new and old that make up our wonderful guild. Want to have a direct hand in making the convention a success? We have many volunteer opportunities, and most are less than an hour - which gives you plenty of time to sit in on a seminar or gather with friends. You can also lend your support by being a sponsor!

Whatever route you take, you won’t regret attending.

3

Opt Into our Mentor Program Whether you are new to the industry or just looking for some extra advice, the NCSG is here to help you gain the knowledge you need to increase your success. Our mentor program is aimed at connecting long-time, experienced chimney professionals with individuals who are seeking additional information and guidance.

Opting into this program is just another way you can elevate your business, learn some tips and tricks, and connect to the larger chimney community. Any interested mentors or mentees are welcome to apply!

4

Explore Local Associations Get involved on a local level by checking out the state and regional guilds and associations! While not affiliated with NCSG, these groups can serve as a great way for you to stay up to date on happenings in your area while contributing to the betterment of your communities. Many have their own events and meetings that happen throughout the year, allowing you more opportunities to meet other professionals near you.

5

Join an NCSG Committee By serving on a committee, you are able to help steer the ship by contributing your ideas, time, and unique skills. For more information, check out the Around the Tech Center article at the end of this issue!

Memo

G e t 24 S W E E P I N G

Ready to take the plunge?

See all of this information and more online at www.ncsg.org/get-involved.

January 2019

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Dates and

Events January 2019

January 1-31 CSIA (online) CCS Online Review - www.csia.org CDET Online Review - www.csia.org Online & Paper Proctored Exams - www.csia.org/ exams or ProctorU eLearning Courses - CSIA eLearning Chimney Physics - CSIA OL Chimney Physics Lining Masonry Chimneys with Stainless Steel - CSIA OL Stainless Steel

January 23-24, 2019 All Star Seminar OlympiAacademy Brentwood, TN For more information, please call 570-507-7177 or Olympiacademy January 23-25, 2019 Warrior Leadership Conference Shreveport, LA For more information, please call (800) 897-8481

January 12-13, 2019 MCSG Winter Extravaganza Publick House Sturbridge, MA

January 30-31, 2019 All Star Seminar OlympiAacademy Denver, CO

For more information, please call (413) 887-2374 or MCSG

For more information, please call 570-507-7177 or Olympiacademy

January 16-17, 2019 All Star Seminar OlympiAacademy Scranton, PA For more information, please call 570-507-7177 or Olympiacademy January 18, 2019 Office Training for Success Sponsored by PA Guild Pittsburgh Marriott North Pittsburgh, PA

26

For more information, please call (215) 540-9787 or PA Guild

S W E E P I N G

January 19, 2019 Winter Meeting and Holiday Party Sponsored by PA Guild Pittsburgh Marriott North Pittsburgh, PA For more information, please call (215) 540-9787 or PA Guild

February 2019 February 1-28 CSIA (online) CCS Online Review - www.csia.org CDET Online Review - www.csia.org Online & Paper Proctored Exams - www.csia.org/ exams or ProctorU eLearning Courses - CSIA eLearning Chimney Physics - CSIA OL Chimney Physics Lining Masonry Chimneys with Stainless Steel - CSIA OL Stainless Steel February 7-8, 2019 CSIA Certified Dryer Exhaust Technician® Review & Exams CSIA Technology Center For more information, please call (317) 837-5362 or visit www.CSIA.org February 13, 2019 CSIA Certified Chimney Sweep® Review & Exams Day before Mid-Atlantic Chimney Expo King Of Prussia, PA For more information, please call (317) 837-5362 or visit www.csia.org

January 2019

February 14-16, 2019 Northeast / Mid-Atlantic Chimney Expo Valley Forge Casino, King of Prussia, PA For more information, please email contact@ certifiedchimneyprofessionals.com or visit www. chimneyexpo.com February 15, 2019 Last Day to register for Early Rate Convention Discount By phone: 5pm EST

By Fax, Email or Online: 11:59pm EST Waterside Marriott – Norfolk, VA For more information, please call (317) 837-1500 or visit http://www.ncsgconvention.org

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February 18-19, 2019 2 Day Masonry Richmond, IN For more information, please call (317) 837-5362 or visit www.csia.org February 20-22, 2019 Advanced Masonry Richmond, IN For more information, please call (317) 837-5362 or visit www.csia.org February 25 – March 2, 2019 CSIA National Chimney Sweep Training School CSIA Technology Center For more information, please call (317) 837-5362 or visit www.csia.org

March 2018 March 1-31 CSIA (online) CCS Online Review - www.csia.org CDET Online Review - www.csia.org Online & Paper Proctored Exams - www.csia.org/ exams or ProctorU eLearning Courses - CSIA eLearning Chimney Physics - CSIA OL Chimney Physics Lining Masonry Chimneys with Stainless Steel - CSIA OL Stainless Steel March 15, 2019 CSIA Certified Chimney Sweep® Review & Exams HPBA Dallas, TX For more information, please call (317) 837-5362 or visit www.csia.org

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January 2019

27 S W E E P I N G

Sweeps

Say

What do you wish you knew when you started?

“Respiratory and Forward Scheduling” —Terry Dearborn “Hire an office manager.”

—Jim Pritchett “To get more business training earlier and to read more business, self development and leadership books.”

—Mark Stoner “Wish I knew how much my time was worth.”

—Cory Schafer “How to really figure out what your real overhead is in order to price your services properly rather than the same as your closest competitor who didn't know either.”

—Bob Faughnan “Wish I knew just how beneficial (for the client and our company) and profitable performing proper and professional chimney inspections would be! My first seven years spent working for somebody else, I inspected to sell, sell, sell. Now I inspect to inspect, and the work sells itself!”

—Mike Segerstrom

28 S W E E P I N G

“To carry fuses in my truck. You know the glass ones. I ran to the hardware store at least 10 times. The Augy would light up the house back in the day!”

—Michael Elliott January 2019

CSIA UPDATE January 2019

Checking In with Chuck

by Chuck Hall, CSIA President president@csia.org

We can’t protect them (our customers) if we don’t protect ourselves first.

CSIA recently announced the debut of a new in-person course for 2019 - OSHA Compliance Training. Don’t worry, it’s hands-on and is not just a course where someone reads you rules from OSHA and threatens you with fines if you take another selfie on the roof without a harness.

No, the course is quite handson and is long overdue for our industry. Sure, we’ve offered our Roof System Specific Rope Access Training class, we have a few online courses out there, and technician safety is addressed in our in-person courses.

www.CSIA.org

how to safely handle materials?

What do you need to know about operating the lifts at the job site? Do you know if there are any permits required for confined spaces? While most of us aren’t electricians, what do you know about electrocution risks on the job? Do you have safety plans written for your company?

These are just some of the “I have never even thought about that” topics that are part of the course we’ve worked on with our partners to develop. We’ll also be covering the basics on a much deeper level than we do in any of our other courses.

Again, the course is more than “OSHA” - the course is first and foremost a hands-on course to help you and your team perform their duties in the safest manner possible.

Topics covered in the course include: • • •

We know the basics, like where to place your ladder or wearing our respirators, but what about

• • •

Introduction to OSHA OSHA Focus Four Hazards Personal Protective Equipment Lifesaving Equipment Tools - Hand & Power Electrocutions ADVERTISEMENT

• • • • • • • •

Confined Space / Permit Required Confined Space Silica & Lead Exposure Respiratory Protection Material Handling, Storage, and Disposal Stairways, Ladders Scaffolding Rope and Fall Protection Practices Aerial Lift, Scissor Lift, and Fork Lift

The 10 HOUR OSHA class is part of the curriculum and you will receive a 10 HOUR Construction card from OSHA. You will earn an Aerial lift/ Forklift/Scissor lift completion card at the end of this class.

This course will help multi-truck operators with safety plans for their team, which will make sure your team is operating as safely as possible and will help protect your business by making sure you’re following the latest safety rules.

For single-truck operators, the need for operating as safely as possible is even more important.

If an accident befalls you, you can’t work. If you can’t work, you don’t provide for your family.

Join us March 5-7 at the Technology Center. I promise you will learn valuable information and skills to improve the safety for you and your company.

January 2019

New Certifications Tennessee Karl Sera Ashbusters Chimney Service

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Smyrna Virginia Charles James Rooftop Chimney Sweeps Alexandria Alabama Gavin McCollough Jonathan Westbrook Top Hat Chimney Sweeps Auburn

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California Rusty Webster Ryan Brothers Chimney Sweeping Roseville New Jersey Shawn Onyszczuk Chimney Swift Sweeps Mercerville North Carolina Victor Boggs

Kentucky Mark Pendleton Procare Dryer Vent Cleaning Lexington North Carolina Dale Brown Robert (Marshall) Smith Smoke Alert Garner

Timothy LeBarron Eric Sanders Mr. Smokestack Chimney Service Raleigh

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Learn more about the CSIA Master Chimney Sweep credential: www.csia.org/mastersweep

www.CSIA.org Wonder no more.

We’re going Hollywood with our 2019 in-person courses.

We have the biggest directors in the business - the CSIA instructors.

or August 7-8. Save on travel by attending IRW and Chimney Physics in the same week in either March or August.

We have the best scripts - our in-person courses.

Be the hero to your customers by learning how to perform masonry repairs on the chimney and hearth after a superhero has visited their home. Masonry repair training is great to have in your utility belt. Sign-up for Masory Repair: February 18-19 or Advanced Masonry: February 20-22.

Now, we need a star - YOU.

Take the lead as a private investigator in Inspection & Report Writing March 25-26 and August 5-6.

Channel your inner mad scientist and use Chimney Phsyics to raise a chimney from the dead March 27-28

Are some of your 2018 hires new to the industry? Maybe they left a go-nowhere 9-5 job and need to go back to school. National Chimney Sweep Training School has all the fun of a hilarious “college” type of movie, but with actual education.

Despite the marketing pitch, Training School has something for technicians of all experience levels and is offered five times in 2019.

Superheroes can be a real pain. Sure, they save us from supervillains all the time, but have you ever wondered who repairs all the damage they leave behind after a big fight?

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Speaking of being able to handle service calls of all types, You’re living in the Old West if you’re not servicing gas appliances. The increase of gas appliances cannot be ignored. Don’t be stuck in the past by missing out on additional revenue in gas install and repair. Installing & Troubleshooting Gas Hearth Appliances takes place June 3-7 at the Tech Center.r Videos for Roof System Specific Rope Access Training and the NEW OSHA Compliance Training class are coming soon!

January 2019

2019 Course Calendar www.csia.org

Get Certified or Renew Your Badge

The Next Level: Advanced Education

National Chimney Sweep Training School

Inspection & Report Writing

CSIA Tech Center | Mar 25-26, Aug 5-6 Enhance your inspections and improve your service with better reporting for your customers by learning the latest industry practices.

CSIA Technology Center | Feb 25-Mar 2, May 13-18, Jul 22-27, Aug 19-24, and Sep 16-21.

Get certified through the only hands-on training of it’s kind. Classroom, lab, and field instruction over six days from the nation’s best instructors.

Both courses now in the same week.

Save on travel costs!

Certified Chimney Sweep® Review and Exam

Chimney Physics

CSIA Tech Center | Mar 27-28, Aug 7-8 Learn the science of home venting and how the home works as a system of moving parts and air to influence home heating and venting system success.

CSIA Tech Center | Jun 17, Aug 9, Oct 4 King of Prussia, PA | Feb 13 Dallas, TX | Mar 15 at HPBExpo Norfolk, VA | Apr 16 at NCSG Convention Scranton, PA | May 17 Richmond, VA | Aug 16 Albany, NY | Sep 13 Atlantic City, NJ | Oct 4 In-person review to prepare a technician for the certification exam. Earn or renew your credential.

Prefer a different date/time? Partner with a sponsor or host a Review/Exam

Certified Dryer Exhaust Technician®

CSIA Technology Center | Feb 7-8, Oct 2-3 Norfolk, VA | Apr 16 1-Day Review and Exam Great add-on service for chimney companies or standalone company. Make a Mint with Dryer Lint.

Safety Training

OSHA Compliance Training NEW COURSE IN 2019

Master the Craft - Masonry and Gas Courses Installing and Troubleshooting Gas Hearth Appliances

CERTIFIED

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TECHNICIAN

CSIA Tech Center | Jun 3-7 5-Day course covers service and installation, appliance standards, combustion requirements, pipe sizing and installation, troubleshooting, carbon monoxide testing and fuel conversion.

Concludes with the NFI Gas Certification exam.

Masonry Repair for Chimney Technicians

Richmond, IN (SaverSystems) | Dates: Feb 18-19 Intensive 2-day class combining classroom theory and hands-on projects. Learn brick and mortar basics, and all aspects of chimney repairs.

Location: CSIA Tech Center | Date: Mar 5-7 Learn the latest techniques for chimney and venting technician safety. Hands-on training in key safety areas taught to OSHA standards.

Advanced Masonry Repair

Roof System Specific Rope Access Training

National Chimney Safety Week

Location: TBA | Date: TBD Learn how to safely setup fall protection systems before you leave the ground. Learn how to safely access roofs of any pitch.

Sweeps Week

CSIA Tech Center | June 10-15 Help us build the “world’s worst chimney” in 2019. Join us for a fun week of learning, fellowship, and CEUs - for FREE - all while improving the Tech Center. All are welcome, regardless of affiliation.

Richmond, IN (SaverSystems)| Dates: Feb 20-22 3-Day Follow-up to Masonry Repair Course with more hands-on advanced instruction.

Nationwide | Sep 29-Oct 5, 2019 The industry’s national awareness week. Help raise awareness of chimney and venting safety to homeowners in your area. www.chimneysafetyweek.org

National

CHIMNEY SAFETY Week 2019

Learn anywhere: www.csia.org/ elearning

All dates and times subject to change.

Visit csia.org for CEU information for each course.

Confirm dates when registering for courses.

(317) 837-5362 Office@CSIA.org Twitter: @Chimney_Safety Facebook: /ChimneySafety Instagram: chimney_safety ADVERTISEMENT

New

Members

REGION

REGION

REGION REGION

5 46 6 5

IOWA PowerVac LLC • Andy Karasek • Marion

6

REGION

ILLINOIS Certified Chimneys • Michael Nolan • Highland Park MISSOURI Aardvark Residential & Commercial Services, Inc. • Jerry Chevalier • Grandview Newman’s Chimney Services • Eric Newman • Osage Beach OHIO Rhino Fireplace and Chimney Services • Ronica Bradley • Mt. Vernon

REGION

REGION

VIRGINIA Nicholas Chimney Stove & Fireplace Inc. • John Nicholas Petro • Vienna

REGION

NEW YORK North American Chimney & Gutter Corp. • David Jarett • Bay Shore

REGION REGION REGION

REGION REGION

2 13 342 4 53 5 CALIFORNIA Chimney Sweep and Fire Protection Company • Michael Krtizberg • Studio City

33 S W E E P I N G

WASHINGTON Burn Safe Chimney Fire Repair • Mike Colby • Spokane Old Time Chimney Sweeps • Mike Sparks • Selah

January 2019

Around the

Tech Center.

Megan McMahon

Executive Director

History

Project V

olunteers have always been a big part of what makes the NCSG great. To the left are some projects the Guild was looking for volunteers for 35 years ago in February 1984 issue of Sweeping Magazine.

34 S W E E P I N G

Today not much has changed, we still need volunteers for convention, nominating, Sweeping writers and more. Check out Around the Tech Center article above and the Membership Memo article in this issue to find out more about how you can get involved with the Guild in 2019.

January 2019

H

appy New Year!

Is one of your New Year’s resolutions to get more involved within the industry?

Involvement and contribution from our members are two things that our organization can benefit greatly from in efforts to advance the industry.

Currently, NCSG in the middle of an election for new board members so if you were unable to commit or missed your opportunity, there are still options for you to fulfill your desire to help.

For instance, have you ever given thought to participating on a NCSG committee?

Committees are the work groups within a board of directors in an association. They help to carry

out tasks, programs or projects assigned by the board. Through this work, they are able to help guide the organization and in turn, the industry.

For additional ways to participate, please see the Membership Memo

by Annemarie Stockton or visit www.ncsg.org/get-involved.

If you are interested in volunteering your time to help guide our organization and industry via committee or future board service contact Megan McMahon via email at mmcmahon@ncsg.org.

Cheers to a prosperous year!

Megan

GasVent Software for Sizing Chimneys only $195 Call 1-800-648-9523 for more info and visit www. elitesoft.com to download a free trial version.

Work for a Growing Company!

Chimney Solutions, based in Atlanta, GA, is looking for Salespeople and Installers with the desire to move up within our company. A $1000-$2000 signing bonus is available, depending on certifications. Pay will be commensurate with experience. Relocation is available for the individual that meets our needs and qualifications. Send resumes to dpace@ chimneysolutions.com or visit our website at www. chimneysolutions.com.

CHIMNEY SWEEP & REPAIR COMPANY FOR SALE Central/Northern Virginia Established 1981 2017 revenue: $ 1,125,000.00 All equipment, vehicles, and personnel convey Turn-key operation Secure, long-term lease for offices and warehouse Owner financing with 25% down Sale price: $ 400,000.00 540-272-3485 Chimney Technician Needed Chimney experience is a plus, but we're willing to train the right person.

Full-time Competitive pay Opportunity for bonuses Company paid training/education Email resume or questions to mcsweep79@hotmail.com Chimney Sweep Collection for Sale Hello!

I’m Terry Dearbon’s friend from England.

Due to circumstances beyond my control, I’m looking to sell my extensive collection of Sweep Figurines/ Memorabilia (second only to Terry’s collection). It consists of over 425 pieces. Trying to sell it complete as I think it should be kept together. If of interest, photos available on request.

Classifieds Need Sweep or Trainee in Southern California Ventura County Company seeks well-groomed, honest and hardworking sweep to join our team.

Entry level okay. Send resume to rich@rightwaychimney.com Experienced Sweep Wanted Looking for a certified sweep to join our team. 40 year old, family owned chimney sweeping company located near Sacramento, CA. Signing bonus available Competitive salary/ commission Medical & vacation Available Full Time position Please email resumes to Amie Ryanamie@ryan-brothers.com Chimney Sweep Business Opportunity- Wilmington, NC We are seeking an experienced chimney professional that is eager to join a winning team and live on the beautiful East Coast of NC. This opportunity could lead to future ownership in an established business as the owners are looking to retire in the near future.

Please send resumes to info@seasidesweep.com CLASSIFIED ADS FREE FOR NCSG MEMBERS Members can run one 35-word classified free each year! Regular classified ads are $2/word or $1/word for NCSG members. Classified ads are non-commissionable and must be pre-paid. To place a classified ad, please contact Charissa Mahaffey at cmahaffey@ncsg.org or 317-837-1500.

35 S W E E P I N G

Contact: Email: tvs809@gmail.com Private: +44 1702 216632 Mobile: +44 7850 566339

January 2019

Darwin

Award “Customer had a guy install pellet stove to his old pellet pipe. The guy has to run to Home Depot.�

- Jeremy Biswell of The Fluesbrothers Chimney Service in Kansas City, KS See a chimney in your area that had you scratching your head? Send it to the editor, Darcy Marlett at dmarlett@ncsg.org for publication in Sweeping. Include a few words about the scene and location.

Ad Index 36 S W E E P I N G

Approved Industries 866-439-0069 info@approvedindustries.com 13 Closing Commander 615-205-5959 www.closingcommander.com 15 Copperfield 800-247-3305 www.copperfield.com 7 and 25 CVC 704-425-0217 jerry@cvccoaching.com 4 ENERVEX 770-587-3238 www.enervex.com 19 Firesafe Industries, Inc. 800-545-6607 www.firesafeinc.com 5 Gelco www.gllchimneyproducts.com 16 ICP 508-695-7000 www.chimneycaps.com 20 Lindemann Chimney Company 866-629-8006 www.lindemannsupply.com 9 Locktop www.gllchimneyproducts.com 27 National Chimney 800-897-8481 www.nationalchimney.com Inside front cover New England Chimney Supply 888-900-8106 www.newenglandchimneysupply.com 17 Olympia Chimney Supply 800-569-1425 www.olympiachimney.com 11 Peke Safety 800-277-1637 www.pekesafety.com 8 Sand Hill Wholesale & Mfg., Inc 800-258-5496 www.sandhillwholesale.com 23 SnapLok Rotary Sweep Systems 702-790-4197 www.snaploksystems.com 21 Z-Flex 800-654-5600 sales@z-flex.com 3

January 2019

Everything’s Bigger in Texas... including the Opportunities at HPBExpo 2019 in Dallas.

Get inside access to the BIG developments in indoor-outdoor living at HPBExpo 2019. Exciting new brands. Product launches. Certifications and education that keep your business one step ahead. It’ll all be here waiting to be experienced. REGISTER TODAY at hpbexpo.com/register.

EXHIBITION: March 14-16, 2019 • EDUCATION: March 13-15, 2019 Kay Bailey Hutchison Convention Center • Dallas, TX

HPBExpo.com

/HPBExp0

@HPBExpo

2019

/hpbexpo

HPBExpo 2019 KEYNOTE SPEAKER

THE BIG OF INDOOR-OUTDOOR LIVING

MIKE HOLMES Host of HGTV’s Holmes on Homes, Holmes Inspection, and All American Handyman, Mike Holmes will share his thoughts on housing and product trends, the importance of fireplaces in the home, and how outdoor products enhance the homebuying experience. Sponsored by Napoleon Products.

THURSDAY, MARCH 14 | 8:00AM – 9:15AM

Registration is now open!

Picture yourself here

NCSG 2019 National Convention Waterside Marriott - Norfolk, VA April 17- 20, 2019 www.ncsgconvention.org