Sweeping Magazine- September 2019

Sweeping September 2019 VOLUME 43 #8

The Journal of Chimney and Venting Technology

3 Tips For Taking Control Of Your Marketing

Orlando 2020 Keynote Speakers

Why Resumes Should be the Last Thing You Consider Meet a Member: David Steward

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Departments President’s Letter In Case You Missed It Editor’s Letter Tech Q&A Coach’s Corner History Project Membership Memo Dates and Events New Members Around the Tech Center Classifieds Darwin Award

3 4 5 12 18 20 24 26 33 34 35 36

Table of Contents Sweeping September 2019 Volume 43 Issue 8

Features 3 Tips For Taking Control Of Your Marketing

Why Resumes Should be the Last Thing You Consider

Meet a Member: David Steward

6 16 21

Orlando 2020 Keynote Speakers

1

N C S G

2 0 2 0

September 2019

S W E E P I N G

Smoke Chambers and Cast in Place Liner Installation (866) 283-8667 Ext. 706

Factory Built Fireplace Installation and Replacement (866) 283-8667 Ext. 701

Dryer Vents (866) 283-8667 Ext. 707

Gas Appliance Venting, Gas Logs and NFPA 54 (866) 283-8667 Ext. 702 Oil Appliance Venting and NFPA 31 (866) 283-8667 Ext. 703 Chimney Inspection, Documentation and NFPA 211 (Levels of Inspection) (866) 283-8667 Ext. 704

Installation and Venting of Pellet Stoves (866) 283-8667 Ext. 708 IRC and NFPA 211 (Code Questions) (866) 283-8667 Ext. 709 Customer Service and Customer Communication (866) 283-8667 Ext. 710 General Sweeping and Repair (866) 283-8667 Ext. 711

NATIONAL CHIMNEY SWEEP GUILD BOARD OF DIRECTORS 2019-2020

TECHNICAL ADVISORY COUNCIL

Masonry Fireplace Construction and Restoration (866) 283-8667 Ext. 700

2 S W E E P I N G

STAFF

Resources 2155 Commercial Drive Plainfield, IN 46168 (317) 837-1500 Fax: (317) 837-5365

Megan McMahon Executive Director mmcmahon@ncsg.org

Penny Seals Academic Coordinator pseals@ncsg.org

Darcy Marlett Director of Communications and Marketing dmarlett@ncsg.org

Sara Sichting Systems and Records Coordinator ssichting@ncsg.org

Russell Dimmitt Education Director rdimmitt@ncsg.org

Annemarie Stockton Membership & Outreach Coordinator astockton@ncsg.org

Charissa Benge Mahaffey Office Coordinator cmahaffey@ncsg.org Donna Lee Kasmer CSIA Certification Coordinator dkasmer@csia.org

September 2019

Tammy Bruner Program Coordinator tbruner@ncsg.org

COMMITTEE CHAIRS and TASK FORCES 2019 – 2020

Be advised that advice given by NCSG’s Technical Advisory Council (TAC) reflects best practices of the chimney sweeping industry. However, we are unable to account for any particular type of situation since regional variations in construction practices and additional environmental, physical and geographical factors necessarily vary the level of service appropriate for a particular fireplace and/or chimney.

Additionally, local laws and ordinances may govern and/ or supersede the information and any recommendations provided. Final determinations are the responsibility of a local professional with firsthand knowledge of the situation, and the local Authority Having Jurisdiction (AHJ). Neither NCSG nor any member of TAC will be held liable for any damages whatsoever resulting from the use of or reliance on information provided by anyone associated with TAC. By your use of this member benefit you acknowledge acceptance of these terms.

Region 6 Bob Ferrari (530) 941-5818 bob@flueseason.com

Vice President, Region 4 Jeff Keefer 513-248-9600 info@chimneycareco.com

At-Large Director Tom Hunkele (515) 249-6337 topnotchchimney@gmail.com

Treasurer, Region 3 Ron Rust (803) 730-5858 tophatswp@aol.com

At-Large Director Steven Scally (603) 895-8746 firesidesweeps@comcast.net

Secretary, Region 1 Matt Mair (603) 525-7905 matt@blackmoosechimney. com

At-Large Director Joe Sauter (317) 243-9687 joe@yourchimneysweep.com

Region 2 Bill Thornton (215) 540-9787 wissahickonvalleysweep@ yahoo.com

Stainless Steel Liner Installation (866) 283-8667 Ext. 705 To contact any member of the Technical Advisory Council, please call (866) 283-8667 and select the extension for the person who is best qualified to answer your question:

President, Region 5 Jasper Drengler (715) 304-8934 drengler01@gmail.com

Supplier Representative Stuart Karanovich (765) 966-5084 stuartk@saversystems.com

Bylaws Jeff Keefer 513-248-9600 info@chimneycareco.com

NFPA 211 Representative Jim Brewer (757) 523-2400 jbrewer@magic-sweep.com

Ethics Joe Sauter (317) 243-9687 joe@yourchimneysweep.com

NFPA 31 Representative John Pilger (631) 863-2460 chimneyman@aol.com

Governance Tom Hunkele (641) 774-8056 topnotchchimney@gmail.com

NFPA 54 Jim Brewer (757) 523-2400 jbrewer@magic-sweep.com

Government Affairs Jeff Keefer 513-248-9600 info@chimneycareco.com

Technical Advisory Council Michael Segerstrom (908) 253-9190 chimneysweeps@optonline.net

International Relations John Pilger (631) 863-2460 chimneyman@aol.com

Scholarship Committee Gregg Boss (636) 391-2226 englishsweep@att.net

Membership Bob Ferrari (530) 221-3331 bob@flueseason.com

ADVERTISING RATES for Sweeping: The Journal of Chimney & Venting Technology may be obtained by contacting Malisa Minetree at (317) 815-4688 or sweepingads@me.com Layout and design by David Bruce, Red2 Design Bureau NCSG encourages industry partners to submit press releases and articles to editor Darcy Marlett at dmarlett@ncsg.org. Submissions should contain items of interest or importance to the chimney and venting industry. Submissions should not contain direct solicitations, prices, or a call to action on the part of our readers. Submissions may contain images or artwork attached in a .jpg format.

In all cases, NCSG reserves the right to edit submissions to fit space limitations, keep the release and publish at a later date, or refuse to publish the release for any reason. Neither publishing, nor refusing to publish the submission should be considered a statement of NCSG’s opinion regarding the release.

NCSG further reserves the right to reject at any time any advertising determined not to be in keeping with the publication’s standards.

Acceptance of advertising by Sweeping magazine does not necessarily constitute endorsement of products or services advertised. NCSG does not make any effort to review or substantiate claims made by advertisers. © 2019 National Chimney Sweep Guild, 2155 Commercial Drive, Plainfield, IN 46168. (317) 837-1500

F

all is here, that means it’s sweeping season.

Granted as much as we try to service our regular customers earlier in the year we always get extra busy in the fall. Here are a few tips to keep from going crazy this fall.

Don’t over book yourself.

Whether you work three or eight days a week, schedule some time to catch up. I leave a whole day open on my schedule each week.

There is always the emergency job or the rain or snow day that can then be handled in a timely manner. This week it was a customer having a wedding at their home and needed the gas fire pit up and running. Worst-case scenario you can actually have a day off.

Take care of yourself, just because you are busy doesn’t mean you can skimp on the job site safety. Make sure to eat properly, stay hydrated and get enough sleep.

Keep your trucks stocked.

This saves on return trips, saving lots of time and ultimately making you more money. Caps, dampers, waterproofing, crown repair and small masonry repairs can all be done on the first visit.

Carry extra tools. Nothing wastes more time than having to run back to the shop or store in the middle of a job.

Sometimes we get dirty, keep a complete uniform in your truck.

Every customer deserves a fresh clean technician; the last call of the day shouldn’t have to put up with a messy service person.

President’s

Letter Jasper Drengler

President

Save money. Pay off debts, and save for the slow season.

Have a great fall everyone. Work smart, work safe, be profitable!

Jasper Drengler NCSG President

Ready, Set, Sweep!

3 S W E E P I N G September 2019

In Case You

Missed

it…

4 S W E E P I N G September 2019

Register Now for Orlando!

Registration is now open to the 2020 NCSG National Convention in Orlando, FL! From the opening keynote the closing banquet celebration, you won’t want to miss a moment of all we have in store!

Register Here: www.NCSGConvention.org/register

Renewal Season is Here!

You can now renew your membership for the 2019 – 2020 membership year.

Renewing is easy! Log into NCSG.org to pay your invoice online.

Nominations for Meet a Member Do you know a friend or colleague doing great work in our industry that deserves a little recognition? Nominate them to be featured on NCSG.org and Sweeping magazine in the Meet a Member feature.

Send names to Annemarie Stockton at astockton@ncsg.org.

Welcome to Fall, Sweeps!

Or as it is more commonly called in our industry- the busy season. Throughout the magazine you will finds tips on marketing, jobsite safety, hiring, team building and more to ensure your business has its best fall season yet.

In more Tech Center news, Annemarie has the highlights from this past year in this month’s “Membership Memo” and Megan is introducing our newest staff member in “Around the Tech Center.”

Editor’s

Letter Darcy Marlett Editor

I hope your fall is off to a great start!

Cheers,

While our sweeps are gearing up for an influx of homeowner calls, the staff here at the Tech Center is getting ready for our 2020 convention! Meet our 2020 keynote speakers in this issue and register at www.NCSGConvention.org.

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5 S W E E P I N G

Tips For Taking Control Of Your Marketing & Enjoying A More Balanced Year

By Taylor Hill and Carter Harkins

Spark Marketer t’s that time of year again -- time to ramp up for the busy season. Maybe for you, the busy season is the time of year when you get more phone calls and book more appointments than you know what to do with.

I

Maybe it’s a sprint. You put your nose to the grindstone and by the time you look up again, the holidays have passed and you have a beard.

6 S W E E P I N G

It’s all part of working in a business that’s considered seasonal, right?

Well, not totally.

Yes, more people will be looking for your services when the temps drop than in the warmer months, because that’s when people want to fire up the fireplace or stove. But business doesn’t have to be all or nothing. You do have some control…

How you market to your customers and potential customers has a big impact on what your busy season and the rest of your year looks like. And if you follow these tips, you’ll avoid making the mistake of overmarketing your business and you’ll enjoy a greater sense of control over

September 2019

who’s coming to your business and when.

Tip #1 Use your marketing to set correct expectations for your existing customers.

One of the easiest ways to make your schedule more manageable and avoid the “all or nothing” cycle that many seasonal businesses experience is to set the correct expectations for your customers.

Send them emails and other touches throughout the year to encourage them to book annual maintenance and large repairs in the “off season.”

Then, when everyone starts looking for a chimney sweep when those temps drop, you can more manageably serve the influx of new clients.

Of course, you need to give your existing clients a good reason to schedule with you during the off season. Let them know that they’ll have more flexible scheduling options and have their needs met faster. Maybe even offer them a financial incentive (like a discount) or encourage them to enroll in some sort of VIP program where maintenance is planned and

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Marketing to your existing customers in this way not only helps distribute your work more evenly throughout the year, but it also allows you to get to your loyal clients faster and frees up your fall and winter schedule for new clients.

That means you can also get to those new clients faster, which is incredibly important…

Think about it, when someone calls in November to schedule a chimney sweeping, they want their needs to be met ASAP. If you’re booked out months in advance because you haven’t used your marketing to educate your existing clients and set correct expectations, you’ll lose those potential clients to a competitor who can serve them sooner. That competitor may not be better, but they could be. Are you willing to take that risk? Are you willing to waste money marketing to new clients with Google Ads, Facebook Ads, and other marketing methods when you can’t fit them into the schedule?

8 S W E E P I N G September 2019

Tip #2 Create a marketing calendar for the year.

A lot of business owners wait until something comes up or they desperately need to drum up business to create any sort of marketing collateral.

That’s a huge mistake. You’ll always be in a “reacting” state of mind and you’ll probably waste a great deal of money, opportunity, and sleep.

Instead, create a marketing calendar for the year.

With a marketing calendar, you’ll have a plan and you’ll know what’s going to go out and when and where. You’ll know what your message is for each marketing campaign, and if something happens -- like you have an unseasonable amount of rain in your area -- you’ll be able to get those leaky chimney ads up and in front of the customers who need you and are looking for you -- fast.

Why? Because you already have the plan and the collateral. So don’t just react. Take control of your marketing and have a plan in place.

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Tip #3 Be nimble and pivot.

Having a marketing plan in place doesn’t mean you can just “set it and forget it.” If you don’t regularly revisit and tweak your marketing to reflect changes in your business (like your staff size or schedule) and the weather (like an early cold snap), you’ll lose money and customers.

So plan, yes, but be nimble and ready to pivot based on what your marketing needs are and what the numbers show. If you lose staff or you’re booked out months ahead, throttle back your PCC and other marketing so you don’t waste money and disappoint potential customers and existing customers.

Taylor Hill and Carter Harkins are the co-founders of Spark Marketer, a Nashville-based digital marketing company that works primarily with service businesses. They’re also the co-hosts of the Blue Collar Proud (BCP) Show, the podcast that’s all about having and living the blue collar dream; co-authors of the book, Blue Collar Proud: 10 Principles for Building a Kickass Business You Love; and co-creators of the award-winning follow-up system, Closing Commander™, which helps contractors close more estimates effortlessly. Both regularly speak at service industry trade shows and conferences across the nation. sparkmarketer. com, closingcommander.com, @bcpshow, facebook.com/ sparkmarketer, facebook.com/bcpshow/, facebook.com/groups/ bluecollarproudnation/, facebook.com/closingcommander/

Now go out there and have a great busy season and an even greater year!

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Question: There are many jobsite safety concerns these days, it sometimes seems hard to keep up! What’s the most important precaution I should be taking?

Answer: All of them!

While some risks may result in greater injuries, the small things are very important too!

Being thoroughly educated on all the risks and hazards we may be exposed to on the job is vital. Understanding the risks helps us to better reduce them.Being educated also helps us to have the right tools and equipment to reduce the risks.

From helmets to respirators to proper footwear, the right equipment can prevent injury.

And continuing safety education can make us aware of new products, and improvements to existing ones.

Through education and even training we can learn safe practices for roof access, for setting up and working on scaffolding, sweeping chimneys and even establishing perimeters in work areas to protect the public and passersby. There is just so much we can learn, and safety classes and training are becoming more and more available to us.

But perhaps one of the best things we can do, to promote and preserve job site safety, is to have written policies and standard operating procedures (SOPs) for it. And this works for small and large size companies.

It’s much easier to train to written procedures, and also much easier for employees to follow them.

12 S W E E P I N G September 2019

The attitude towards job site safety should not be one of inconvenience, of liability protection, or financial loss prevention. It should be an attitude that represents a culture of care and concern.

Care and concern for employees, for homeowners, for the public. By fostering a company culture that incorporates safety, it can become a team effort that has folks not only looking out for themselves, but for each other and those around them.

There are many layers to ensuring good job site safety. It should start internally within the company. With written policies and procedures, with repetition in the field, and the right tools and equipment are provided, job site safety will be a very positive thing, a good part of company culture, and risks will be reduced.

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Why Resumes Should be the Last Thing You Consider When Hiring

By Dave Rosenberg, Locked on Leadership

Y

14 S W E E P I N G

ou shouldn’t care about a prospective employee’s resume. Most of you reading this probably find this statement startling at the least, even shocking or down right sacrilegious. After all, resumes tell us everything we need to know about a candidate, don’t they?

Unfortunately, the answer is no. A resume is nothing more than an intelligence briefing prepared by the subject of the briefing. As such, resumes only tell you what the job candidate wants you to know and not what you need to know.

Before we get into what you should be looking at when hiring, let’s discuss the two pieces of useful information you can glean from any resume.

1. Positions held — this is what everyone keys on, the assumption is that if they did the job somewhere else they can do the job here. Every company has different requirements for jobs with the same title. A foreman at construction company “A” may be asked to do more than a foreman at construction company “B”. In reality, the only thing that we know is that someone trusted the candidate to do the job, not how they did the job, the skills required nor what the

September 2019

expectations were for the job. Depending on how specialized the position you are hiring for may be, a candidate’s past experience may indicate a minimum level of qualification but this is not sufficient information to make a hiring decision.

2. How long someone held a position — frequently this is the most revealing information. If a candidate is moving around too frequently that is a red flag. It doesn’t mean avoid at all costs but it does mean proceed with caution. There may be valid reasons for frequent turnover but if you are looking to find someone that you hope will be permanent and long term there is cause for concern. As Dr. Phil McGraw says, “the best predictor of future behaviors is past behaviors”.

So what do you need to know? The single most important question is whether or not there is a cultural fit between your company’s culture and a prospective team member. This doesn’t mean a successful candidate does not need to meet other requirements. It means the successful candidate must meet this requirement.

When I joined my first U.S. Navy fighter squadron I was excited but I quickly started to feel a little like a fish out of water. I was never really

comfortable. When I went to a new squadron, everything changed. My experience was more enjoyable, I looked forward to going to work and subsequently I was more effective at my job.

The exact same job, in 2 different organizations with 2 different results. The difference was the culture.

A company’s culture is a conglomeration of its values, traditions and purpose. Whether intentional or not, regardless of size, your company has a culture. Without purposeful guidance, your culture will form as you grow and add team members. Without thoughtful intent, your values and traditions can diverge from your purpose. To be effective, these three items must be aligned, and that requires planning and implementation by senior management. I will discuss how to create a culture in a future article.

Once you have your culture defined and created it becomes imperative that you test prospective candidates to see if they will fit in and enhance your culture and company or if they will be an outlier that at best doesn’t participate or isn’t comfortable or, at worst, may be an active cultural saboteur.

Most companies will simply describe the company’s traditions during the interview as a way to test for cultural fit. For example, a company called “Greatest” does a fitness, health or happiness exercise every Friday. They may say during the interview “Every Friday we have a fitness, health or happiness exercise for the entire company.” Whereas these traditions may be attractive to some the problem I have is that handling it this way leaves the decision to the prospect. Instead, I would ask the prospect “what’s your ideal non-work day look like?” If they describe sedentary activities or non-healthy eating, probably not a good fit. Here are 3-ways to test for a cultural fit

3 Interviewing Techniques to Test for a Cultural Fit 1. Test for purpose: Ask the candidate what they enjoyed about their previous jobs, how the job fulfilled them. Go through several past jobs to establish a baseline. Then ask them what they expect to get out of working with your company.

What personal need, besides that of having a job, do they see your company fulfilling. Listen for inconsistencies and explore this deeply.

Make sure the candidate’s imagined reason for fulfillment is aligned with your company’s

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S W E E P I N G

purpose.

2. Test for Values: If you have identified your company’s values then you need to next identify your candidates. Ask the candidate questions designed to reveal the presence or absence of your value. A common company value is integrity. To test for this I ask a candidate, “Tell me about a time you were asked to do something you were uncomfortable with doing.”

Listen to the answer and explore why they were uncomfortable, asking yourself the entire time if they demonstrated integrity, i.e. were they true to their own values in how they handled the situation or were they malleable. Come up with one question like this for each of your company values and score your candidates on whether or not they demonstrate your values. Determine ahead of time how many values a successful candidate must have and if any of your values are a must have.

3. Test for Traditions: Describe your traditions, if possible not as a company tradition but as a generic event and ask the candidate how they would react or enjoy such an event. For example, the company Greatest, I might just say “Every now and then my friends and I get together to work out or discuss healthy eating. Would you be interested in joining us?” By making it focused on me and not the company, they may say “that’s not really my thing”. Good to know.

If I said “the company does this every week” the savvy candidate, wanting the job is going to say they are going to participate, even though they may not enjoy this tradition. If you don’t make it obvious these are company traditions you will get a more honest response.

16 S W E E P I N G

As a former Naval Officer and President of several companies, Dave Rosenberg understands the difficulties of managing tasks and personnel. Now he is on a mission to replace TGI Friday with TGI Monday. Dave is the founder and principal at Locked On Leadership, a consulting firm that focuses on practical tactical leadership skills that yield results. He is a Certified Professional Behavioral and Driving Forces Analyst and has worked with over 60 companies in 13 states arming them to achieve sustained and managed growth.

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Simply put, we do what we say we will

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Corner Jerry Isenhour

High Impact Team Building

I

would like to share with you this month a term that a coaching colleague has shared with blue collar leaders in his books and presentations.

And that is the word high impact. That describes the team, but the high impact team must have at the helm a high impact leader.

The person I heard this description from is a fellow coach to the blue-collar trades.

His name is Mack Story and he has authored 13 books on bluecollar leadership. I recently did a podcast interview with Mack on my podcast The Chimney & Fireplace Success Network.

The core of the high impact process is to have a team where the front line, the workers on the team, are all leaders themselves.

These are team members who contribute to the team with their efforts, their beliefs and their own personal culture.

This involves where the team members step up to the plate and accept increased responsibility due to their dedication to the team, the team mission and the team culture. We have heard the term culture often over the last few years, it is a term that many coaches, speakers and authors use. It encompasses what is the brand of the company and what the customer sees.

18 S W E E P I N G

A high impact team will have players that step up to the plate without asking: What’s In It For Me? You see high impact players are in the game for the team, not just for personal gain. They understand that being able to take on increased responsibilities will bring them rewards down the road,

September 2019

and high impact leaders follow through with this. This is a team where no one ever utters the word: That’s Not My Job! High impact Teams have people wanting to join the team. The players on the team are doing the recruiting because they are in a career where they gain personal fulfillment, and they have a leader that they follow because they want to, not because they have to.

The high impact team is a group of players who go the extra mile, because they want to and because they believe in the mission of the team.

The high impact Team has a leader who follows this advice from Dr. John Maxell: “Instead of focusing on weaknesses give your attention to people’s strengths. Focus on sharpening skills that already exist.

Compliment positive qualities.

Bring out the gifts inherent in them. Weaknesses can wait, unless they are character flaws.

Only after you have developed a strong rapport with the person and they have begun to grow and gain confidence should you address areas of weakness, and then those can be handled gently and one at a time.”

High impact teams are teams that influence others, and influence is one of the most important skills that anyone can possess in business or in life. A person of influence has excellent listening skills, and can listen to understand, not to simply reply.

The high impact team player is a person who others want to follow. This means they are a leader, and a leader will move to higher levels than followers, therefore the goal in building

a high impact team is to build a team of leaders.

Leaders that can take the message and sell it in the way that others buy into it is a required skill of being able to influence others. This helps the high impact Team and their leader to achieve remarkable goals that amaze others who look at the team from the outside with amazement.

So if building a high impact team, and becoming a high impact leader is a goal, I highly encourage you to order Blue-Collar Leadership by Mack Story today, and then follow that up with another of his books Blue Collar Leadership & Culture: The 5 Components for Building High Performance Teams.

About the Author: Jerry Isenhour is an industry consultant, educator and coach who authors a monthly article in Sweeping as a service to the industry. A Past President of NCSG & CSIA along with serving in several volunteer industry positions over his career. For more information about Jerry and how his team can assist you individually and your business in your quest for success and your ascent to the next level, take a look at his web site www.cvcsuccessgroup.com He can be contacted at jerry@cvcsuccessgroup.com or by phone at (704) 425-0217.

You can also obtain great business tips from his Facebook page CVC Coaching and YouTube channel CVC Coaching.

Often, we concentrate on business success by becoming a phenomenal technician, but it requires becoming a phenomenal leader. After all, to reach the dream one must build the team.

Until next month, best wishes as we once again will be buried in the Fall season. If you want to lower your chaos and increase your return, maybe it’s time to build the skills of leadership and of understanding others. This will provide you the influence required to make it all happen.

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September 2019

19 S W E E P I N G

History

Project

20 S W E E P I N G September 2019

Flashback: September 1999 What were Guild members up to in 1999?

They were discussing how to improve customer service, incorporating new technologies into their inspections, and gearing up for an NCSG convention in a warm beach destination. In short, many of the same things members are still doing today!

Meet A

Member David Steward Meet David Steward of Copper Ridge Chimney LLC in Claremore, Oklahoma. If you’ve been to convention in the past few years, you’ve probably seen him walking around with his cowboy hat. We were able to sit down with David during Sweeps Week 2019 to talk a little bit more about how David got started in the industry and what he likes to do when he’s not sweeping chimneys.

What is a question you get asked most about being a chimney sweep? the industry?

The question I get asked most is ‘how did I get into being a chimney sweep and why am I a chimney sweep?’ I got into it from Boy Scouts, my love of construction, and enjoying doing a little bit of everything on the house. I really enjoy doing the chimney sweep because it’s an all-trades kind of job.

What advice do you wish you had received when you were getting started?

That the chimney sweep industry is a giant onion. I wish I would have known that there are so many layers involved with being a chimney sweep. It’s not just sweeping a chimney and running a brush. It’s inspections, it’s fireplace change-outs, it’s masonry skills, it’s a little of electrician, it’s a little bit of tile layer. It’s just a little bit of everything, and even after being a civil engineer and being a chimney sweep and certified and F.I.R.E. certified, everyday almost I peel back another layer of that onion. I don’t know if I’ll ever find the center of it, but I strive to find that daily.

September 2019

21 S W E E P I N G

What is the biggest challenge you face on the job and what are your strategies for overcoming it?

My biggest challenge on the job would be getting the job done on time and right, but not too slow. That fine line between doing it right and getting it done in a timely manner. The way that I go about doing a better job of that is do it more, practice more, get better, and improve upon my deficiencies.

Have you ever attended convention, and if so what was your favorite takeaway?

I have attended the annual convention for 4 years, and the trade show, and it’s been an absolute blast. My biggest takeaway is being surrounded by all the other sweeps, the brotherhood, that shot of energy and morale that I know when I come home, in lonely Oklahoma, that I know there are other guys everyday fighting the good fight, sweeping the chimneys just like me.

What is your proudest accomplishment?

My proudest accomplishment would be marrying the love of my life, my wife Seire, and not making her mad enough to where she’s run off yet.

Have you ever had to make your own tool to solve a particular problem?

Yes, we call that Okie Engineering, and we make our own tools quite often.

Generally wrenches, pry bars, things that need to be cut or welded at another angle to get leverage on something.

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September 2019

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What do you like to do outside of work?

I enjoy cattle ranching and fine woodworking.

I build my own furniture: cupboards, cabinets, desks and just all kinds of real fine, high-skilled woodworking.

What is in your opinion is the most valuable part of being a member of NCSG? Two things are the most valuable parts. On paper, one of the benefits if the TAC line (the Technical Advisory Council call line). That thing has been so amazingly valuable to me. Anytime I’m really hung up in a smoke chamber or liner issue, I can jump on that website, call whoever it is that’s in that specialty, and within an hour I’ve got an answer. I feel like I can really get done what I need to do thanks to the TAC line.

Outside of that, things that you can’t really put on there as a bullet point is the comradery, the brotherhood, the massive amount of sweeps out there that just want to help each other and help you to do better and grow to be a better sweep and a better person.

23 S W E E P I N G September 2019

Membership

Memo

By Annemarie Stockton Membership & Outreach Coordinator

A

s we begin the 2019/2020 membership year, let’s take a look back at all of the great things the Guild and you did in the past year! For me, convention was a definite highlight and I really enjoyed getting to see and meet with many of you. Come say hi at the 2020 Convention in Orlando, Florida April 1-4! In addition to a great convention, I’ve enjoyed another year of being your go-to membership person. The SweepsStakes we just held was especially fun and thank you to all who participated. For those who do not know, SweepsStakes was a contest where we gave away 30 days of prizes to those who renewed their membership early. If you want to check out the winners of that contest, please visit our Facebook page.

This has been an excellent year for NCSG and the whole industry!

We’ve been able to add some new member benefits, like Tickets at Work. Tickets at Work is a cost-free benefit that provides you and your employees access to thousands of travel and entertainment discounts, so you can make the most of your time away from work.

There are discounts for just about everything: theme parks, resorts, concerts, car rentals, hotels, and even shopping deals!

Also new this year is the mentorship program, which pairs individuals who are new to the industry or just looking for some extra guidance with an industry veteran. In the coming year, we are looking forward to expanding and building upon this program.

Don’t forget about our Meet a Member blog and Sweeping feature, where we highlight our awesome members so you can get to know your fellow sweeps. Members new and old are encouraged to sign up to tell their story, so nominate someone else or yourself to me at astockton@ncsg.org or (317) 837-1500!

We are excited to announce the creation of the NCSG Advocacy Fund. Beginning with this membership year, 5% of all dues paid to the Guild will be set aside in a special fund for advocacy and legislative action. This is just one more way we are putting your money to work to help the nation’s chimney and venting industry! If you have spotted a legislative issue in your area, you can report that on our website at www.NCSG.org/Government-Affairs or contact the Government Affairs Chair, Jeff Keefer, at info@chimneycareco.com!

24

Thank you again for renewing your membership! I look forward to another fantastic year.

S W E E P I N G September 2019

In Remembrance of Terry Dearborn The National Chimney Sweep Guild and the Chimney Safety Institute of America were saddened to hear of the passing of industry legend and founding member Terry Dearborn of Valley Chimney and Restoration.

Among his many achievements Terry was a NCSG Lifetime Achievement Award Winner, NCSG President’s Award Winner, and a CSIA Master Sweep. He was CSIA Certified Chimney Sweep #18, a certification number he held for almost 40 years.

Terry was a fixture of the NCSG National Convention, holding the distinction as the only NCSG Member to attend each convention since the very first one held in 1978. He was presented with a special plaque at the 2017 NCSG Annual Banquet recognizing him for attending 40 straight NCSG conventions.

His friendship, mentorship, and dedication to our industry made a positive impact on many. He will be truly missed by all.

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September 2019

25 S W E E P I N G

Dates and

Events

September 2019

October 2019 October 1-31 CSIA (online) CCS Online Review - www.csia.org CDET Online Review - www.csia.org Paper Proctored Exams - www.csia.org eLearning Courses - CSIA eLearning Chimney Physics - CSIA OL Chimney Physics Lining Masonry Chimneys with Stainless Steel - CSIA OL Stainless Steel October 2-3, 2019 CSIA Certified Dryer Exhaust Technician® 2-Day Workshop & Exam CSIA Technology Center For more information, please call (317) 837-5362 or visit www.dryersafety.org

September 1-30 CSIA (online) CCS Online Review - www.csia.org CDET Online Review - www.csia.org Paper Proctored Exams - www.csia.org eLearning Courses - CSIA eLearning Chimney Physics - CSIA OL Chimney Physics Lining Masonry Chimneys with Stainless Steel - CSIA OL Stainless Steel September 1 2019 NCSG Convention Registration OPENS April 1-4, 2019 – Orlando, FL For More information, please call (317) 837-1500 or visit https://www.ncsg.org September 13, 2019 CSIA Certified Chimney Sweep® Review & Exams Albany, NY

26

For more information, please call (317) 837-5362 or visit www.csia.org

S W E E P I N G

September 16-21, 2019 CSIA National Chimney Sweep Training School CSIA Technology Center For more information, please call (317) 837-5362 or visit www.csia.org September 29-October 5, 2019 Chimney Safety Week

September 2019

October 4, 2019 CSIA Certified Chimney Sweep® Review & Exams CSIA Technology Center For more information, please call (317) 837-5362 or visit www.csia.org October 4, 2019 CSIA Certified Chimney Sweep® Review & Exams Atlantic City, NJ For more information, please call (317) 837-5362 or visit www.csia.org

November 2019 November 1-30 CSIA (online) CCS Online Review - www.csia.org CDET Online Review - www.csia.org Paper Proctored Exams - www.csia.org eLearning Courses - CSIA eLearning Chimney Physics - CSIA OL Chimney Physics Lining Masonry Chimneys with Stainless Steel - CSIA OL Stainless Steel

December 2019 December 1-31 CSIA (online) CCS Online Review - www.csia.org CDET Online Review - www.csia.org Paper Proctored Exams - www.csia.org eLearning Courses - CSIA eLearning Chimney Physics - CSIA OL Chimney Physics Lining Masonry Chimneys with Stainless Steel - CSIA OL Stainless Steel

27 S W E E P I N G September 2019

Introducing our 2020 NCSG National Convention Keynote Speakers 0.35.85.0

0.95.20.0

85.15.0.0

N C S G

28 S W E E P I N G

2 0 2 0

0.0.100.0 0.0.0.100 ITC Veljovic Black

Opening Keynote:

Closing Keynote:

Johnny “Joey” Jones

Morgan Luttrell

Johnny “Joey” Jones is a retired United States Marine and Fox News Contributor. Jones grew up in Northwest Georgia where he was a standout high school football player, honors student and worked for his father, a brick mason. Jones’ is the product of a large extended family of very modest means, and attributes his grandfather and two paternal uncles as father figures.

Enduring two combat deployments (Iraq and Afghanistan) and eight years of active service in the Marine Corps; Staff Sergeant Jones suffered a life-changing injury while deployed to Afghanistan as an Explosive Ordnance Disposal (EOD/Bomb) Technician. The 2010 IED-related incident resulted in the loss of both of his legs above the knee and severe damage to his right forearm and both wrists.

Since his recovery, Jones has dedicated his work towards improving the lives of all veterans and their families.

Currently, Jones serves as a senior policy advisor to many military initiatives and VSOs. He also shares his experiences as a motivational speaker and leadership consultant. Most recently Jones co-designed and piloted a Warrior Week military transition program as the senior advisor to military programming at Zac Brown’s Camp Southern Ground.

Morgan grew up in Texas with his mom, dad and twin brother. He knew at a young age that he wanted to serve this country as a Navy SEAL. Morgan graduated from Sam Houston State University, with a degree in psychology in 2000 and immediately enlisted in the Navy.

He served eight years as an enlisted SEAL then attended Officer Candidate School and became a commissioned officer serving a total of 14 years with Naval Special Warfare, medically retiring as a Lieutenant. Through his time in the service, Morgan gained exceptional knowledge on what it takes to be a leader.

After his service he pursued an advanced degree in Applied Cognition and Neuroscience at the University of Texas at Dallas, graduating with honors. While in his studies Morgan created a health and wellness treatment program for injured veterans. Knowing first hand through his own battles with Traumatic Brain Injury, Morgan had a passion to help others and give service members the opportunity for a comprehensive, holistic and individualized care program for TBI, Post Traumatic Stress, chronic pain, addiction and insomnia.

In 2017 he received an appointment to the Department of Energy as Senior advisor to the Secretary leading the department’s efforts in Artificial Intelligence and large-scale data analytics. Morgan recently completed a program at Harvard University in Professional Leadership Development.

September 2019

CSIA UPDATE September 2019

www.CSIA.org

Training Topics during weekly meetings.

Roydhouse Round Up

by Chuck Roydhouse, CSIA President president@csia.org

“The only difference between a mob and trained Army is organization” -Calvin Coolidge Surviving the Busy Season with CSIA Training, systems and organization are the keys to having a good and profitable season. Now is the time to start preparations if you have not already implemented your fall strategy.

Training and Certification build trust and confidence in the sweep technician and the customers they serve. This confidence in proper service technicians, solutions for deficiencies, and increased efficiency drive revenue and provide a stable business environment for all parties.

Systems Make sure your website, online chat service and automated estimate follow-up are all relevant and working as designed.

Review and update all SOP’s (Standard Operating Procedures) for field, office and warehouse inventory. Inspect your service truck(s), tools and equipment and complete any preventative maintenance. Ensure that all Certifications, Licenses and Insurances are current and renewed. Reinforce your Safety

Organize Being organized makes you more efficient. Steps to get ready: Supplies, Routine Equipment Maintenance (scheduled times to the end of the season), and effective job routing.

Coordinate all business details for smooth operation and communicate this with your team.

Responsibility This is teamwork and everyone is responsible to keep the organization, no matter the size, on track. This is part of your company culture and is a must.

Proper training, systems and organization create safe work environments, produce efficiencies, reduce mistakes, lower the cost of doing business, create a pleasurable work environment and increase your bottom line.

CSIA is here to help with any business or technical training to assist you fulfilling your goals. Contact us for more information at www.csia.org Accomplishments to Date Client Services: Recently we have made a sizable monetary investment in purchasing a much larger server and are developing user friendly apps, not only to maintain our offerings but to expand those client services. We had completed an outside Efficiency Study to know our strengths and repair any weaknesses to better serve our clients. We have completed the majority of these items and will have the remainder completed shortly.

Education/Certification: We are at the finish line for the new CCS manual and test. This has been a five-year project for us and we are very excited to get this up and running. We have a much ADVERTISEMENT

improved, user friendly, cost effective online training platform called CSIA Surefire, with over 100 courses with CEUs to train remotely.

Safety: CSIA has contracted OSHA Certified Instructors for our Roof and Rope Access Class, 10-hour OSHA Card, scaffolding training, fit testing and many other Health and Safety Services. Many have already realized the benefits of these classes and the demand is growing. This an area CSIA believes in and will lead the way for our Certification holders.

Closing: We are the premier Chimney & Venting Training/Certification Association in North America. We will evolve to meet our client’s needs and never be stagnant. Together we are stronger and will not let anyone divide us. Our Board Members are engaged. We lead from the front and take the proactive position with high expectations of excellence to serve our certification holders. As President, I am charged with preserving and bettering the Association and accept this responsibility.

CSIA is the standard of excellence in the chimney and venting industry!

Stay healthy and have a great season my friends,

Chuck Roydhouse President CSIA

September 2019

New Certifications Chad Janette Chimney & Stone Specialists McPherson Kentucky David Creason Crestwood Home & Hearth Crestwood Georgia Lance Blackford Atlanta Fireplace Specialists Atlanta Jesse Brewer Atlanta Fireplace Specialists Atlanta Illinois Peter Theodoratos Early Times Home Solutions Elmhurst Indiana Andrew Huckleberry Bassemier’s Fireplace & Patio Evansville Davon Vest Olde Towne Chimney Sweeps Jeffersonville Kansas Ian Murphy Full Service Chimney Olathe Jason Clough 21st Century Chimney Sweep Perry Braxton Hill Turn of the Century Chimney Sweep Andover

Maryland Eric Asche Clean Sweep of A.A. Co. Millersville Jose Salazar EES Services Silver Spring Justin Young High’s Chimney Services Gaithersburg Joseph Lapp High’s Chimney Services Gaithersburg Jordan Plue Chesapeake Chimney & Co Prince Frederick Massachusetts Richard Sylva R. T. Sylva Masonry West Tisbury Missouri Seth Hemmy LCS Kleen-aire Springfield New Jersey Dan Russoniello North Branch Chimney Services Somerville

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New York Francisco Antonio Absolute Precision Chimney Service Staatsburg Ohio Lee Bennight The Fireplace Shoppe of Northfield Northfield Justin Lucky Moseley Masonry & Chimney Sweep Troy Eli Norris Mid-Valley Chimney Repair & Sweep Franklin Pennsylvania Greg Seitz Seitz Wildlife Services Elverson Tennessee Ron Sikorski Chim Chimney Hermitage, TN Fred Stilling Red River Chimney and Fireplace Clarksville Darrell, Wood, Jr. TN Fireplace and Chimney Knoxville Zach Roark Ashbusters Chimney Service Smyrna Texas John Weidman Lords Chimney Houston

www.CSIA.org Virginia Christian Hernandez Winston’s of Northern Virginia Manassas Forrest Walker Wooden Sun Charlottesville Washington Hayden Hixon All-Serv Coupeville Wisconsin Michael Deyo MD Chimney Inspection Hayward

Illinois James Duda Early Times Home Solutions Elmhurst Kentucky David Creason Crestwood Home & Hearth Crestwood Massachusetts Richard Sylva R. T. Sylva Masonry West Tisbury

Racine Pederson Chimney Mechanix Shawano Brian Van Loo Advanced Chimney Specialists Neenah

9/13 CCS Review & Exam in Albany, NY 9/16-21 National Chimney Sweep Training School in Plainfield, IN

Colorado Michael Caton A Clean Chimney Jefferson Georgia

10/2-3 2-Day CDET Workshop in Plainfield, IN 10/4 CCS Review & Exam in Plainfield, IN 10/4 CCS Review & Exam in Atlantic City, NJ

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Coming in 2020, CSIA will be hosting the 2-Day Basic Masonry course throughout the year in multiple locations.

We want to bring this stellar course closer to you! It will be hosted in the following cities: Albany, NY Raleigh, NC Baltimore, MD Nashville, TN Richmond, IN. Dates and further details to come.

CSIA will also be hosting a Business Symposium here at the Technology Center in Plainfield, IN at the beginning of the new year. This event will be open to all and will include top-notch speakers to guide you and your team to build a better business. Be on the lookout for more details coming soon.

Check your inbox for our weekly newsletter, CSIA Access, and our Facebook page to get updates on all CSIA education and course offerings.

Bring Training to YOU! Safety Courses 10 Hour OSHA* 30 Hour OSHA* Confined Space Silica Fit Testing

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Pricing* 2 DAY EVENT 1 DAY EVENT

Public $2,500 Private $3,500 CSIA Event Responsibilities and Details

$4,000 $4,500

3 DAY EVENT $6,000 $6,500

•CSIA will determine the instructor for the event, giving consideration to requests.

•CSIA is responsible for contracting event details, giving consideration to requests.

•CSIA will manage all attendee registrations including fees (if applicable) •Onsite sponsor is responsible for the CEU sign in sheets for each day and/or course.

•Onsite sponsor is responsible for providing attendees with handouts (if applicable).

•Onsite sponsor is responsible for providing on-site assistance.

•Marketing for the event will come from CSIA or be published only with the approval of CSIA. •Sponsor is responsible for full payment at the time of contract signing.

•CSIA Roadshow and offsite courses may not be applicable for Master Sweep applications.

For more information, contact Penny Seals at pseals@csia.org or (317) 837-5362

*Prices may vary.

A grant from National Chimney may be available to help offset the cost for State and Regional Guilds. If interested, please contact Penny Seals for details.

New

Members

VIRGINIA Blacksburg Chimney Services/Alan the Chimney Swift • Alan Duchovnay • Newport

5

REGION

TENNESSEE Red River Chimney and Fireplace • Richard Deleon • Clarksville

REGION

SOUTH CAROLINA Coastal Chimney • Matthew Tarry • Surfside Beach

REGION

FLORIDA The Chimney Specialists • Michael Wood • Jacksonville

REGION

PENNSYLVANIA Midtown Chimney Sweeps of Pittsburgh • Daniel Ferreyra • Bethel Park Seitz Wildlife Services LLC • Greg Seitz • Elverson

REGION

NEW JERSEY North Branch Chimney Services • Dan Russoneillo • North Branch

REGION

REGION REGION REGION REGION

22 33 4 3 55 66 6 ILLINOIS Austin Black • Quincy

INDIANA Schlemmer Brothers Hearth and Home • Kent Henderson • Wabash

MISSOURI Clean Sweep Chimney Sweep • Scott Imgarten • Saint Charles OHIO Coalway LLC • Andy Kauffman • Apple Creek

33 S W E E P I N G

MONTANA Chimney Solutions • David Fern • Whitefish

September 2019

Around the

Tech Center.

Megan McMahon

Executive Director

34 S W E E P I N G September 2019

Exciting news from the CSIA Technology Center! The NCSG and CSIA education department has expanded!

The NCSG and CSIA are proud to welcome our newest team member Tammy Bruner as our Program Coordinator. Tammy will be responsible for coordinating activities related to CSIA and NCSG educational programing. This includes but is not limited to: • Event registration and preparation • Convention registrar • Education questions • Certification coordinator support • General administrative support Never fear, Penny is still here!

Penny Seals has moved to the new position of Academic Coordinator

where she will be assisting the Director or Education with program and certification development. This includes but is not limited to: • CSIA instructor facilitation • NCSG convention speaker contact • CSIA Roadshow liaison • CSIA Sponsored events • Educational Department Support • General administrative support The NCSG/CSIA team is excited to have Tammy join our family! Please feel free to make her feel welcome!

She can be reached at tbruner@ csia.org.

Sweeps luck as the busy season begins!

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Send resumes to dpace@chimneysolutions.com or visit our website at www.chimneysolutions.com.

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Owner anxious to sell, best offer takes it all.

Contact Paul @ 724-525-0455 CLASSIFIED ADS FREE FOR NCSG MEMBERS Members can run one 35-word classified free each year!

Regular classified ads are $2/word or $1/word for NCSG members. Classified ads are non-commissionable and must be pre-paid. To place a classified ad, please contact Charissa Mahaffey at cmahaffey@ncsg.org or 317-837-1500.

September 2019

35 S W E E P I N G

Darwin

Award “It worked so well on one side of the house they did it on the other side” - Bill Majewski of Golden’s Chimney Lining in Princeton, WI.

See a chimney in your area that had you scratching your head? Send it to the editor, Darcy Marlett at dmarlett@ncsg.org for publication in Sweeping. Include a few words about the scene and location.

Ad Index 36 S W E E P I N G

Approved Industries 866-439-0069 info@approvedindustries.com 13 Chim Cap Corp 800-262-9622 info@chimcapcorp.com 3 Copperfield 800-247-3305 www.copperfield.com 7 CVC 704-425-0217 jerry@cvccoaching.com 4 ENERVEX 770-587-3238 www.enervex.com 25 Firesafe Industries, Inc. 800-545-6607 www.firesafeinc.com 19 Gelco www.gllchimneyproducts.com 16 High Sierra Metals 530-288-1820 highsierrametals@yahoo.com 23 ICP 508-695-7000 www.chimneycaps.com 5 Lindemann Chimney Company 866-629-8006 www.lindemannsupply.com 9 Locktop www.gllchimneyproducts.com 15 National Chimney 800-897-8481 www.nationalchimney.com Inside front cover New England Chimney Supply 866-513-2378 www.newenglandchimneysupply.com 17 Olympia Chimney Supply, Inc. 800-569-1425 www.olympiachimney.com 11 Sand Hill Wholesale & Mfg., Inc 800-258-5496 www.sandhillwholesale.com 22 SaverSystems, Inc 800-860-6327 www.chimneysaver.com 8 SnapLok Rotary Sweep Systems 702-790-4197 www.snaploksystems.com 27 Z-Flex 800-654-5600 sales@z-flex.com 10

September 2019