Sweeping Magazine- July 2017 by National Chimney Sweep Guild

Sweeping July 2017 VOLUME 41 #6

The Journal of Chimney and Venting Technology

MHA 2017 Why You Need to Establish Your Companyâ&#x20AC;&#x2122;s Core Values Today

You Need 4 Eyes

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Departments President’s Letter 3 New Supplier Profile 4 Editor’s Letter 5 Coach’s Corner 10 Technical Q&A 16 Date and Events 23 New Members 28 Progressive Perks 29 Around the Tech Center 34 Classifieds 35 Darwin Award 36

Table of Contents

Photo of rocket stove construction at the Masonry Heater Association’s 2017 Annual Workshop

Sweeping July 2017 Volume 41 Issue 6

Features Why You Need to Establish Your Company’s Core Values Today

Notes from MHA 2017

You Need 4 Eyes

6 20 26 Current Budget

Long Term Growth

C o re Va l u e s

Next Year’s Budget

The Big Idea

July 2017

Smoke Chambers and Cast in Place Liner Installation (866) 283-8667 Ext. 706

Factory Built Fireplace Installation and Replacement (866) 283-8667 Ext. 701

Dryer Vents (866) 283-8667 Ext. 707

Gas Appliance Venting, Gas Logs and NFPA 54 (866) 283-8667 Ext. 702 Oil Appliance Venting and NFPA 31 (866) 283-8667 Ext. 703 Chimney Inspection, Documentation and NFPA 211 (Levels of Inspection) (866) 283-8667 Ext. 704

Installation and Venting of Pellet Stoves (866) 283-8667 Ext. 708 IRC and NFPA 211 (Code Questions) (866) 283-8667 Ext. 709 Customer Service and Customer Communication (866) 283-8667 Ext. 710 General Sweeping and Repair (866) 283-8667 Ext. 711

NATIONAL CHIMNEY SWEEP GUILD BOARD OF DIRECTORS 2016-2017

TECHNICAL ADVISORY COUNCIL

Masonry Fireplace Construction and Restoration (866) 283-8667 Ext. 700

Stainless Steel Liner Installation (866) 283-8667 Ext. 705

Be advised that advice given by NCSG’s Technical Advisory Council (TAC) reflects best practices of the chimney sweeping industry. However, we are unable to account for any particular type of situation since regional variations in construction practices and additional environmental, physical and geographical factors necessarily vary the level of service appropriate for a particular fireplace and/or chimney. Additionally, local laws and ordinances may govern and/ or supersede the information and any recommendations provided. Final determinations are the responsibility of a local professional with firsthand knowledge of the situation, and the local Authority Having Jurisdiction (AHJ). Neither NCSG nor any member of TAC will be held liable for any damages whatsoever resulting from the use of or reliance on information provided by anyone associated with TAC. By your use of this member benefit you acknowledge acceptance of these terms.

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STAFF

Resources 2155 Commercial Drive Plainfield, IN 46168 (317) 837-1500 Fax: (317) 837-5365

Frances Kelly Excecutive Director fkelly@ncsg.org Megan McMahon Director of Finance mmcmahon@ncsg.org Debbie Cornelius Membership Development Coordinator dcornelius@ncsg.org Donna Lee Kasmer CSIA Certification Coordinator dkasmer@csia.org Claire Rutledge Program Coordinator crutledge@ncsg.org

July 2017

Darcy Marlett Director of Communications and Marketing dmarlett@ncsg.org Jordan Whitt CSIA Director of Communications and Marketing jwhitt@csia.org Ashley Edridge Director of Education ashley@csia.org Sara Sichting Office Manager ssichting@ncsg.org

Region 4 Jeff Keefer 513-248-9600 info@chimneycareco.com

Vice President, At-Large Director Dennis Dobbs (678) 290-8200 fireplaceservicecenter@gmail. com

Region 6 Bob Ferrari (530) 941-5818 bob@flueseason.com

Treasurer, Region 3 Ron Rust (803) 730-5858 tophatswp@aol.com Region 1 Matt Mair (603) 525-7905 matt@blackmoosechimney. com Region 2 Ed Ridgeway (856) 241-7999 masons@chimney-duct.com

COMMITTEE CHAIRS and TASK FORCES 2017 – 2018

To contact any member of the Technical Advisory Council, please call (866) 283-8667 and select the extension for the person who is best qualified to answer your question:

President, Region 5 Jasper Drengler (715) 304-8934 drengler01@gmail.com

Secretary, At-Large Director Tom Hunkele (641) 774-8056 topnotchchimney@gmail.com At-Large Director Gregg Boss (636) 391-2226 englishsweep@att.net At-Large Director Jeff Peterson (913) 236-7141 jeff@potomacservices.net Supplier Representative Stuart Karanovich (765) 966-5084 stuartk@saversystems.com

Bylaws Dennis Dobbs (678) 290-8200 fireplaceservicecenter@gmail.com

NFPA 211 Representative Jim Brewer (757) 523-2400 jbrewer@magic-sweep.com

Ethics Andy Raycroft (703) 836-7858 andy@rooftopchimneysweeps.con

NFPA 31 Representative John Pilger (631) 863-2460 chimneyman@aol.com

Governance Tom Hunkele (641) 774-8056 topnotchchimney@gmail.com

NFPA 54 Jim Brewer (757) 523-2400 jbrewer@magic-sweep.com

Government Affairs Jeff Keefer 513-248-9600 info@chimneycareco.com

Technical Advisory Council Michael Segerstrom (908) 253-9190 chimneysweeps@optonline.net

International Relations John Pilger (631) 863-2460 chimneyman@aol.com

Scholarship Committee Greg Boss (636) 391-2226 englishsweep@att.net

Membership Bob Ferrari (530) 221-3331 bob@flueseason.com

ADVERTISING RATES for Sweeping: The Journal of Chimney & Venting Technology may be obtained by contacting Malisa Minetree at (317) 815-4688 or sweepingads@me.com Layout and design by David Bruce, Red2 Design Bureau NCSG encourages industry partners to submit press releases and articles to editor Darcy Marlett at dmarlett@ncsg.org. Submissions should contain items of interest or importance to the chimney and venting industry. Submissions should not contain direct solicitations, prices, or a call to action on the part of our readers. Submissions may contain images or artwork attached in a .jpg format. In all cases, NCSG reserves the right to edit submissions to fit space limitations, keep the release and publish at a later date, or refuse to publish the release for any reason. Neither publishing, nor refusing to publish the submission should be considered a statement of NCSG’s opinion regarding the release. NCSG further reserves the right to reject at any time any advertising determined not to be in keeping with the publication’s standards. Acceptance of advertising by Sweeping magazine does not necessarily constitute endorsement of products or services advertised. NCSG does not make any effort to review or substantiate claims made by advertisers. © 2017 National Chimney Sweep Guild, 2155 Commercial Drive, Plainfield, IN 46168. (317) 837-1500

reetings fellow chimney service specialists. My head is just bursting with things to write about this month. First of all we lost a CSIA Certified Chimney Sweep this spring. Jeff Coon, an employee of mine lost a battle with internal demons and took his life. Jeff "loved the sweeps life", he leaves behind a son named Colton and a hole in our company. True he got under my skin, but he was still family. Please find someone to talk to if you need to vent. Life isn't always easy or fair, but you are loved and someone will always help if you need it. We have all heard the saying “knowledge is power,” but this is only true if you use it. Once you catch up on spring repairs and forward scheduled sweeps get your team to some classes. Check out the class list online or at the tech center. My business took a huge turn when I started acting on things I learned at such classes. Remember to support suppliers who are investing in our industry. Dash cams, get one. I’ve used them on and off for years. It always seems like it was never on when something crazy happened. I recently decided to buy a Garmin GPS with built in camera. Last week a lady called our office saying one of my trucks had been tailgating, speeding etc. She also claimed to be driving the speed limit with a car full of kids. We never argue with these callers, our office asks if they got a truck or plate number and where was the truck. We then state we will review the trucks cameras and GPS then write up the

offender. Well this lady cut across 3 lanes without a blinker in front of my tech causing him to brake hard. She then without any children in the car flipped him off. Some people are just nuts, protect yourself. If you haven’t heard our executive director who we share between CSIA and NCSG has decided to retire. The National Chimney Sweep Guild has enjoyed growth while under Frances Kelly's leadership. I wish her nothing but the best in the next chapter of her life. Our two boards have been working overtime to ensure smooth transition and a plan is in the works which will prove to make our office more efficient. We have a great staff;

our guild is in excellent hands. Smell the roses and make sure to have some summer fun. The busy season will be here before you know it. Take in a ball game, hit the beach or check out the local race track. We all work way too hard to not have some fun. I’m headed to Sweeps Week to see some friends and do some work.

President’s

Letter Jasper Drengler

President

Frances and I presenting awards at the NCSG 40th Anniversary Banquet

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Have fun, be safe, be profitable. Jasper Drengler

July 2017

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reetings Sweeps!

Welcome to the July Masonry Edition of Sweeping Magazine. NCSG Technical Advisory Chair Michael Segerstrom has written a special long-form Tech Q and A for this issue covering the topic of wood forms and combustibles under a fireplace hearth that you won’t want to miss. Also in this issue are takeaways from this year’s Masonry Heater Association annual workshop. Education Director Ashley Eldridge and I were able again this year to attend MHA’s annual meeting and see what’s new in the world of masonry heaters. Over on the business side of things our writers tackled a wide variety of subject. Read about “Why You Need to Establish Your

Company’s Core Values Today,” written by Spark Marketer’s Taylor Hill, “You Need 4 Eyes,” written by The Roydhouse Effect’s Chuck Roydhouse, and “Do You Really Know What Your Customer Wants?” with CVC Coaching’s Jerry Isenhour.

Editor’s

Letter Darcy Marlett Editor

Last but not least we are saying goodbye to Executive Director Frances Kelly this month. Frances is retiring and will be sorely missed. Find Frances’s final Around the Tech Center and photos from her tenure on page 34. I hope you all are finding time for some fun this summer, the busy season will be here before you know it! Cheers,

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C o re Va l u e s Why You Need to Establish Your Company’s Core Values Today Carter Harkins Spark Marketer

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Do you want a company that can successfully run in your absence? A team you can trust to make decisions and handle things the way you’d like them handled, regardless of whether or not you’re around to consult with? Well, you have to establish core values. Core values sit at the heart of your company culture and can empower your employees to keep business running smoothly, without you having to constantly manage the culture or your employees.

What Exactly Are Core Values? So what are core values? Core values are the how you do things and the who you strive to be. They let everyone in the company know, “This is how we treat customers. This is how

July 2017

we respond to problems and challenges. This is how we treat each other. And on our best day, this is who we strive to be.” They serve as a guideline, a map that shows, not where you’re going, but how you’re going to get there. In the past, many business owners never took the time to establish their company’s core values. Everyone that was hired brought their own instilled core values with them, but there was nothing unifying or spoken across the company. If anything, business owners thought of core values are “rules” used to manage those below them, that they themselves lived above. And for many business owners today, it’s still this way. But the new Blue Collar Proud business owner doesn’t see things this way. The new Blue Collar

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Proud business owner sees the value in and the importance of establishing core values, not as a rigid set of rules, but as a guided way of doing things.

Take a look at our core values here at Spark Marketer, for example: We are honest and accountable. We act with compassion and respect. We own who we are and what we do. We invest in people and their dreams. We cultivate meaningful partnerships. We face our challenges with a curious and open mind. We approach our work with optimism and tenacity. Together, we _________. Everyone on our team knows that this is how we do things, period. There’s nothing implied. No gray areas. Just a clear cut, explicit guide. How Do Core Values Benefit You as The Business Owner?

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Time. As business owners, we never seem to have enough of it. There are always a million little things that need tended to, and a million little (and big) decisions that need to be approved or made. It can be overwhelming and leave any business owner feeling burnt out, exhausted, and chained to his or her business. You thought you were getting freedom when you started your own business, so how is it that you now feel more trapped and chained than ever? What if I told you that establishing core values would free you up and make your life

July 2017

and the lives of your employees easier and more enjoyable? It’s true! Think about it: if you take the time to put a clear set of core values in place to guide your employees with their everyday decisions and help them propel your business forward, without requiring your time or approval, you’re freed up. You’re freed up to do more important things and work on your business, as opposed to in your business. Now, you may be hesitant to do this for a few reasons. You may be fearful to give up any sense of control. You may be unwilling to set time aside to meet with your employees and hash out your core values. You may not see the value in setting that time aside. But I can guarantee you, it’s one of the best possible ways you can spend your time. How Do Core Values Benefit Your Employees & Your Customers? A clear cut set of core values will keep your employees unified in their mission, purpose, and culture, and help protect your culture against toxic people and toxic behaviors -- which means a better place to work for everyone on the team. By establishing core values, you’ll also be empowering your employees to make better decisions and instilling leadership in them. Who doesn’t want a company filled with capable and empowered leaders who are willing to work together as a team? Your core values will also help ensure that your customers receive consistent, high-level customer service at each and every turn. With everyone on the same page and running things through the same set of

guidelines, you’re creating a more consistent company. Your customers won’t have the fear of receiving awful service one day and terrific service another. They’ll know just what to expect, no matter who’s serving them. Don’t Put It Off - Establish Your Core Values Today It doesn’t much matter who you say you are as a company if you don’t communicate that to your employees and your customers. Take the time to meet with your employees and figure out who you are and how you’re going to do things. Get those core values written down, and have everyone agree to live by them. It may seem time-consuming, but the time and benefit it will give you in turn will far exceed the time you put into it. Carter Harkins is the co-founder of Spark Marketer, a local online marketing company that works primarily with small to medium-sized service businesses. Carter’s well-developed design strategies and knack for brand storytelling give him the tools he needs to help local service businesses win in the saturated world of online marketing. He’s also the co-host of the Blue Collar Proud (BCP) show, a podcast that’s all about having and living the blue collar dream and co-author of Blue Collar Proud. @sparkmarketer, facebook.com/ sparkmarketer, @carterharkins @bcpshow

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Coach’s

Corner Jerry Isenhour

Do You Really Know What Your Customer Wants?

n my career, I have been fortunate to study and even be certified in my fields by some of the greats, one of these was Jeffrey Gitomer, the author of The Little Red Book Of Selling. The Gitomer process is more about understanding why your customer buys, rather than how to sell. He even says it is “billions of times more important”. He describes today’s customers in the following terms: smarter, leaner, more price conscience, less optimimistic, and more apt to be hit on by your competitors. In my opinion, this is a very perceptive overview of the customers you serve today. Another person who also offers great insight into this is speaker and author Randy Pennington. He works with a wide range of businesses from large corporations to small. In a recent webinar he described today’s consumer expectations as the following: they want it faster, better, cheaper and friendlier. Again, a very accurate description. He describes this in detail in his book, Make Change Work. This is the real world we operate in. We can certainly make posts about how a good job takes longer, and, how the price of a cheap job is forgotten long after the quality is remembered. It really gives us the message we want to move forward with, it may work with some, but is it really driving the true message home to the person seeing your marketing? After all, in your marketing outreach, you should give a message that attracts and

S W E E P I N G July 2017

calls your prospects to action. Because of this perspective you can certainly see how speaking to the desires of the prospect is everything. But how do you work with this? Most likely the word “cheaper” makes your blood boil and your blood pressure rise through the roof. After all, we must make a profit; we have to pay our overhead; and running a business sure isn’t cheap with the costs you face today. So, what do you do? You must attract the customers who think like this, and at the same time you have to present yourself in a way that you have an opportunity to be invited across the customer threshold. Here’s why, your marketing is geared to making your phone ring, and if the phone doesn’t ring, then that thing called a paycheck doesn’t just materialize, does it? So, let’s explore the four descriptive words Randy offered to describe the customer of today and how you as a chimney service company can provide what they customer is looking for.

FASTER: You may laugh at this. After all, you think you are too busy in certain parts of the year to deliver faster. You may be thinking, well they should have called earlier; it is their fault they waited. Or, you may even think, hey I am doing all I can do, so they can either wait on me, or they can keep their chimney business. Do any of those attitudes sound familiar? Well if not, watch industry discussions. But let me ask you a question. If you go to dinner and did not make a reservation and you must

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wait hours for a table, does that make you happy? If you need an airline ticket and wait till under the 2 or 3-week window, prices escalate dramatically. Are you happy, or are you searching for alternatives? You decide to go to your favorite vacation spot at the last minute and they have no rooms available. Are you happy? Probably not! So why do you feel your customer is happy waiting on you? Is there a strategy you can develop to handle this, to turn this around? Or are you content with someone else dining at your table? in other words, allowing others who can get there sooner to take your customers? We all want it faster, and as the world changes more and more, how will you handle it when people who get tired of waiting simply search for alternatives. Don’t believe it? Check how Amazon stock prices keep going up. Then take a look at the status of Sears and others who did not reinvent to meet these new expectations of their customers.

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BETTER. Yep they want it in the best way possible. Remember your customer is that 60% of Americans who pay someone like you to do their home maintenance. They are not the 40% who are DIYers, or who will search for how to do it themselves. You must present the ways that you do it better. And those must be backed up by your reviews and testimonials. After all, the easiest sales to make are the ones driven by a testimonial. Testimonial driven sales (such as internet reviews) are what drives many people to make the purchase. People July 2017

check reviews for everything these days, just like you do. I bet if you were thinking of buying a new tool or switching to a new supplier, testimonials would be a part of the process that would lead you to your buying decision.

CHEAPER. Now your blood pressure is probably rising. What do you mean cheaper? Are you crazy? We aren’t cheap. Many businesses even boast, ‘we are the most expensive guys’. But let me ask you a question. Is shopping for lower prices, for the best deal, not what so many of us do daily? We search for the lowest cost alternative often without even checking what we are buying. One example is insurance. We are headed for the lowest quote. Gas. We pull in the stations with the lower cost. The list goes on. And to simply hide our heads in the sand regarding this widespread approach to buying does us no good. Because it won’t go away. So how do you counter this? You see, even though customers may think and say cheaper, and this may in some way drive them, underneath it all they really want value. And, the only way that you can resolve your customer’s search for cheaper, is to either provide it, or to offer what they are really looking for, VALUE. Put together the strategy. How are you presenting yourself, your company and your products in a way that emphasizes value? You see, value trumps cheap any day. But the customer has to sense it, feel it and buy into it. Therefore, it is not the value you feel you are giving; rather, it is the value they feel they have received.

FRIENDLIER. Another person I have had the privilege of studying under is Larry Winget. He has a very impressive presentation he does on customer service. He says it in the following way, “You want to know the secret to customer service? It is be nice!” Now Larry had words leading up to this, to set the stage for the moment, but those words should resonate with you. Are you friendly to each and every customer in both good and bad situations? When your phone is answered, (that crucial moment you have invested co nsiderable monies in to make happen) is it answered friendly? And, do all of your efforts and outreach, your face to face communications, and your delivery, meet the definition of ‘FRIENDLIER’? Yes, these are difficult things to do consistently and well. And, it is hard to even see them if we are buried in the business on a day to day basis, working with the chaos of the everyday world. You have to remember the sage advice of Michael Gerber, author of The E Myth and the founder of the E Myth mastery program, “You have to stop working in the business and spend time working on the business”. All of this requires you to look at your business in a different way. You have to learn to see it from the view your customer has of it, not your view. And this is hard. You will often make excuses for seeing it only your way. But your customer doesn’t want excuses. Your customer simply wants results. Results that meet their buying criteria, wouldn’t you? Step back and look at your business from 30,000 feet, a

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deep analytical look. And once you do this, then develop your strategy, your strategy to drive your business in a few short years to the one you dreamed of the day you started. That’s how you make your business dream into your business reality. After all, your business exists to bring you the things in life you really want. It is all in your court. You can say I do it my way, and I wish you the most success. But if you don’t do it your customer’s way the day may come that they simply are no longer there. Go search out some of the Sears and K Marts that have been closing. They did it their way, and one day it quit working. And

they never saw it coming. If it happened to them, what makes you think it can’t happen to you? Jerry Isenhour is an industry consultant, educator and coach who authors a monthly article in Sweeping as a service to the industry. For more information about Jerry and how his team can assist you individually and your business in your quest for success and your ascent to the next level, take a look at his web site www.cvccoaching.com He can be contacted at jerry@cvccoaching.com or by phone at (704) 425-0217. You can also obtain great business tips from his Facebook page CVC Coaching and Youtube channel CVCCoaching.

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Technical

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Michael Segerstrom

NCSG Technical Advisory Chair

Question:

How do I address wood forms and combustibles under a fireplace hearth and hearth extension in a masonry chimney?

Answer: There are several different options and approaches. Performing a Level 2 Inspection and potentially Level 3 Inspection can be critical to helping us understand more about what we are faced with, and what our options are. For the purpose of this discussion, we will be talking about masonry fireplaces with a hearth extension that is flush with the firebox floor. This includes raised fireboxes with raised hearth extensions, and fire boxes where itsâ&#x20AC;&#x2122; floor and hearth extension are flush with the living space floor. When wood forms and combustible materials are in contact with the underside of the hearth extension only, often times it is straightforward to address this. These forms may have been left in place after construction as an oversight, as the mason may no longer be present on the jobsite. In many cases these forms may simply be taken or cut out and removed. But before we do, we should scrutinize the joint between the hearth and hearth extension during our inspection. Is there

an open crack that is deep? (See photo A). Is it obvious that there was a crack that has been repaired? If a crack is present, open or repaired, it may indicate that the wood form and/or framing underneath are actually providing some degree of hearth extension support. This happens when the chimney structure is built first, and then the hearth extension is added later. The IRC requires that the hearth extension is "supported by non-combustible materials and reinforced to carry its own weight and all imposed loads". The NFPA 211 states that hearth extensions shall be "wholly supported by and integral with the chimney structure". If a hearth extension is added after chimney construction, there is a good chance it's not structurally integrated into the chimney or supported properly. A crack between the hearth and hearth extension is a good location to investigate this further. But we shouldn't stop there. Does the crack continue up the sides of the firebox where it meets the facing material? (See photo B). Often times the

16 S W E E P I N G

A July 2017

One approach to address combustibles under the hearth was to simply seal the ash dump opening in the firebox floor. While this may prevent hot sparks or embers from contacting combustibles, heat transfer to these combustibles may still result in ignition. This is not a suitable solution.

B facing material, especially when itâ&#x20AC;&#x2122;s brick work, is built on top of and supported by the hearth extension. Is there a large gap or crack in the lintel area, where the facing material has separated from the chimney structure? (See photo C). If cracks and gaps are present in these areas, these are important concerns and will need to be addressed separately, but these could also be indicators of improper construction, support and/or failure of the hearth extension. Now let's look at combustibles under the hearth, or firebox floor. Depending on the age of the chimney system, there have been a variety of methods that employ combustibles to build the hearth. Sometimes it will be a few pieces of scrap flooring or framing materials laid on the chimney foundation, to support the fireplace floor during its construction. Other times it has been a continuation of subflooring extending over and through the top of the ash pit. In some cases when we inspect this area, we see a sheet of plywood with a small cut out for the ash dump. (See photo D)

Combustibles are not permitted in this area, whether or not there is an ash dump door located in the firebox floor. Codes and standards also do not have a provision for how thick the firebox floor needs to be, for combustibles to remain in place underneath. The IRC states that combustible materials "shall not remain against the underside of hearths or hearth extensions after construction". The NFPA 211 States "wooden forms used during the construction of the hearth and hearth extension shall be removed when the construction is completed".

Another method is to access the ash pit area and remove combustibles. This would be done by removing brick or block work from the chimney foundation. A variety of tools including saws, chisels, demo hammers, and pry bars may be necessary to remove the wood. Masonry would then be reinstalled in that access opening. When considering this approach, it's important to understand that combustible forms and materials under the hearth are often embedded in the masonry structure. It may be extremely difficult or impossible to remove combustibles that are embedded. When we propose this method to the client, it should be done as an attempt, not a guarantee. As removal of all of the

C July 2017

S W E E P I N G

combustible material is required, not just portions of it, it can make for a difficult conversation with the client, if we can't get it all out. Our initial inspection may sometimes help us determine if we think combustibles are significantly embedded.

active support. This is typically true when only a single layer of fire brick is directly on top of combustibles. Removal of the combustibles may then result in failure or collapse of the firebox floor.

18 S W E E P I N G

In some cases when combustibles are present under the hearth, we are fortunate to discover they are supported by materials attached to the side walls of the ash pit interior. In these cases, complete removal is more straightforward and more easily achieved. Again, removing all of the combustible material from under the hearth is necessary, as partial removal may still allow the remaining combustibles to be exposed to excessive heat through heat transfer. During our initial inspection, we should also observe the thickness of the firebox floor on top of combustibles, and the manner in which it is constructed. There are cases where the wood form or forms under the hearth, do provide

July 2017

In lieu of attempting to remove combustibles, the installation of appliances may also be a suitable solution. Appliances to consider are wood, gas and pellet insert and free-standing type appliances.

These appliances will have specific hearth extension or floor protection requirements in front of the unit. As an example, a certain type of wood stove insert may only require 3/8 thick non-combustible spark and ember protection in front of the unit. An 8 inch thick brick hearth extension would meet this requirement. For wood stove inserts that require thermal protection in the hearth extension area, a hearth extension that is 14â&#x20AC;? thick made from brick and masonry, on top of wood, may meet that requirement. Wood stove inserts require that a fire box is code compliant, and the wood stove market does not currently offer an insert model that is permitted to be installed in a firebox with combustibles under the hearth. If a wood burning application is desired by the client, then a hearth mounted or free-standing type wood stove may be installed. These stovesâ&#x20AC;&#x2122; often have a heat shield option on the underside, that might dramatically reduce clearance requirements under the unit. (See photo E)

There is also a UL Listed masonry retrofit firebox available. This fire box system is installed on top of the existing firebox floor, but does require removal of the existing firebox side walls. The UL listing allows combustibles to remain in place under the hearth and hearth extension provided both are a nominal 4 inches thick masonry. This may be the appropriate method to address combustibles when open hearth wood burning fireplace use is intended or desired. So as we can see, there are a variety of ways to approach addressing fireplaces that have combustibles under the hearth, hearth extension, or both. it might not always be as simple

as removing a wood form left in place under a hearth extension. And the clients desired end result, if they would prefer an appliance, might not require it. There are some cases, where, based on the manner the combustibles are installed, the condition of masonry materials, and the client's desired use, complete hearth and hearth extension replacement may be necessary. Thoroughly inspecting the system first, providing the client with understanding of the different suitable options, and confirming their wants and needs, will help us navigate these and other challenges we may encounter.

19 S W E E P I N G July 2017

Notes from MHA 2017 Darcy Marlett Editor

or the past three years I have had the privilege of attending the Masonry Heater Association’s annual meeting and workshop at Wildacres Retreat in Little Switzerland, NC.

20 S W E E P I N G July 2017

Each year I have the chance to learn new things and expand my knowledge of traditional masonry and heaters as well as cutting edge innovations.

Each year the workshop attendees build up to nine masonry heater projects in just over two days. Building

begins Tuesday morning and projects finished and ready for use by “Fiesta de Pizza” Friday afternoon, a remarkable pace

Squirrel Tail Oven

J Loop Masonry Heater for Testing

Kachel Making Workshop Award winning Kachelofen designer and builder Jessica Steinhauser led a workshop on kachels, the tiles used for Kachelofen heaters. Attendees were able to make their own kachel starting with cutting and assembling the clay pieces and adding their own designs. The kachels created at the 2017 workshop will be later be glazed and fired to be used in the building of a kachelofen at 2018 workshop.

Recycled Firebrick Tiileri, a fireplace and brick manufacturer from Finland brought a new product to this yearâ&#x20AC;&#x2122;s workshop- firebrick made from recycled porcelain! The white bricks are made using discarded porcelain, primarily from sinks and toilets.

to say the least. In order for projects to be built in the main project space they must either provide seating (bench) or

cooking component. Projects are disassembled on Saturday and the bricks and tools packed up for next year.

Small Rocket Cooker with Heated Bench

Multi-Function Masonry Heater using Firetube

21 S W E E P I N G July 2017

Masons on a Mission Pat Manley of Masons on a Mission presented on his organization and their mission. Masons on a Mission mobilizes North American stone and brick masons, and other interested

persons, to support the construction of hand built, clean burning, efficient, and vented masonry cook stoves (estufas) in some of the most remote villages of Maya, in Guatemala. They have also helped to train, and then hire local Maya to assist

us with our estufa building. It is those masons that built the majority of our estufas. With a crew of Maya masons, stove building takes place year round, not just during our annual estufa building mission to Guatemala each February. Masons on a Mission has built over 1000 estufas since 2000. Each estufa costs only $150 to build. Find out more at http://masonsona mission.org/

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July 2017

Dates and

Events

July 2017 July 3-9, 2017 CSIA (online) – Must be registered by Noon June 30th - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.CSIA.org July 10-16, 2017 CSIA (online) – Must be registered by Noon July 7th - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.CSIA.org July 10-11, 2017 NFI Gas Review & Exam CSIA Technology Center For more information, please call (317) 837-5362 or visit www.CSIA.org July 12-13, 2017 NFI Wood Review & Exam CSIA Technology Center For more information, please call (317) 837-5362 or visit www.CSIA.org July 14-15, 2017 NFI Pellet Review & Exam CSIA Technology Center For more information, please call (317) 837-5362 or visit www.CSIA.org July 14, 2017 HeatShield Repair System by SaverSystems CA - Lindemann For more information, please call (800) 860-6327 or visit http://heatshieldchimney.com July 17-23, 2017 CSIA (online) – Must be registered by Noon July 14th - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.CSIA.org

July 24-30, 2017 CSIA (online) – Must be registered by Noon July 21st - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.CSIA.org July 31 – August 6, 2017 CSIA (online) – Must be registered by Noon July 28th - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.CSIA.org July 31 – August 5, 2017 CSIA National Chimney Sweep Training School CSIA Technology Center For more information, please call (317) 837-5362 or visit www.CSIA.org

August 2017 August 7-13, 2017 CSIA (online) – Must be registered by Noon August 4th - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.CSIA.org August 11, 2017 CSIA One Day Chimney Physics CSIA Technology Center For more information, please call (317) 837-5362 or visit www.CSIA.org August 14-20, 2017 CSIA (online) – Must be registered by Noon August 11th - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel

July 2017

23 S W E E P I N G

For more information, please call (317) 837-5362 or visit www.CSIA.org August 15-18, 2017 Advanced Masonry Class Richmond, IN For more information, please call (317) 837-5362 or visit www.CSIA.org August 18, 2017 CSIA Certified Chimney Sweep® Review & Exams Richmond, VA For more information, please call (317) 837-5362 or visit www.CSIA.org August 21-27, 2017 CSIA (online) – Must be registered by Noon August 18th - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.CSIA.org August 24-25, 2017 CSIA Certified Dryer Exhaust Technician® 2-Day Workshop & Exams CSIA Technology Center

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For more information, please call (317) 837-5362 or visit www.CSIA.org August 27-28, 2017 CSIA 2-Day Roadshow Sponsored by NEACNP, NYCSG, NJCSG & MCSG Chimney Physics & Inspection & Report Writing Holiday Inn Springfield South - Enfield, CT For more information, please call (317) 837-5362 or visit www.CSIA.org August 28 – September 3, 2017 CSIA (online) – Must be registered by Noon August 25th - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.CSIA.org

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September 2017 September 4-10, 2017 CSIA (online) – Must be registered by Noon September 1st - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.CSIA.org September 11-17, 2017 CSIA (online) – Must be registered by Noon September 8th - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.CSIA.org September 14, 2017 CSIA Certified Dryer Exhaust Technician® Review & Exams Renaissance St. Louis Airport Hotel – NADCA Fall Technical Conference St. Louis, MO For more information, please call (317) 837-5362 or visit www.CSIA.org September 15, 2017 CSIA Certified Chimney Sweep® Review & Exams Atlantic City, NJ For more information, please call (317) 837-5362 or visit

www.CSIA.org September 18-23, 2017 CSIA National Chimney Sweep Training School CSIA Technology Center For more information, please call (317) 837-5362 or visit www.CSIA.org September 18-24, 2017 CSIA (online) – Must be registered by Noon September 15th - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.CSIA.org September 25 – October 1, 2017 CSIA (online) – Must be registered by Noon September 22nd - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.CSIA.org

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July 2017

S W E E P I N G

Next Year’s Budget

Current Budget

The Big Idea

Long Term Growth

You Need 4 Eyes By Chuck Roydhouse

anaging a service business can be a challenge. We must keep the pipeline of jobs full, retain employees, complete jobs on time and keep the client happy.

26 S W E E P I N G

You are always juggling many issues and problems and the irony is that the more you focus solely on solving the shorter term pain, the more likely the short term pain will bite you again. You must move past short term pain and create an abundant future, to do this you need to view through two sets of eyes. One set of eyes focuses on short term goals, obstacles and maintaining current budget objectives. The second set of eyes looks into the future to plan for growth above and beyond the current business year. To be successful in applying the 4 EYE strategy you must be able to focus in four distinct areas.

July 2017

1. Current Budget is today, the retention of clients and meeting sales goals. 2. Next year’s budget is where the sales people build relationships with current clients in order to understand the client’s goals and showing you how you can fulfill the want. This is future revenue streams. 3. Long term growth is where the leader needs to spend time to develop new relationships with potential clients to help them achieve current and upcoming needs. This helps fill and maintain the pipeline while maintaining future growth. Network groups are a great place to start. 4. The big idea is one of the leaders most important jobs. This is where new opporutnities for growth are uncovered and stretches your company beyond the status quo and plants the seeds for many years of growth.

You must have an open and creative mind to lead those types of conversations.

Share the Duties In a perfect world you would have a dedicated person managing each of the four distinct areas. If this is not possible then draw four boxes on a pad of paper and label each one of the four boxes with each strategy of work. In each box pledge an amount of time you will work in that area and stick to it. As you grown assign a competent replacement and then you manage the four boxes at a distance. The Chinese have the black and white symbol of balance called Yin and Yang, his is the life goal of having just enough of everything to achieve a happy life. Your business is no different and needs balance in all four areas to be healthy and thriving. We are only shackled in our minds to limitations and with a little introspection we can change our business future and have a profitable and organize company.

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July 2017

S W E E P I II N G

New

Members

REGION

REGION REGION

REGION

REGION REGION

REGION

REGION REGION

1 14 24 245 35 356 6 NEW YORK

NEW JERSEY

MICHIGAN

NEW MEXICO

CALIFORNIA

Devin McGuire | Jimminy Peak | West Hurley

Gene Hinkie | Chimney’s R Us | Sewell

Howard Penn | M Laundering | Oak Park

Marc Black | A.B.C. & D.E. | Santa Fe

NEW HAMPSHIRE

PENNSYLVANIA

OHIO

WISCONSIN

Richard Balliger | Rightway Builders Chimney Saviors | Acton

Mark Jones | Chestnut Hill Chimney & Hearth | Farmington

Ed O’Sullivan | Fireplace Shop | Newtown

Chaz Colagross | Above and Below | Lakewood

Corey Butler | Butler Chimneys LLC | Dousman

Josh Dunlop | Stonehenge Masonry and Stove LLC | Tilton

TEXAS Todd Harkrider | Harky’s Chimney & Home Service | Spring

Michael Carlson | Mike’s Clean Sweeps | San Mateo Ruben Mier | HouseCall Pro | San Diego

REGION

July 2017

REGION

S W E E P I N G

REGION

445566

Several months of work have gone into tweaking the Technical Advisory Council and the NCSG now has a new and improved way to contact members of this group. A new phone line is now available Monday — Friday 9am-7pm and Saturday 9am-12pm. When calling in during these hours, your call will be forwarded directly to the person with the specific area of interest. If not available at that time, it is important that you leave a message on their voicemail.

Progressive

Perks Debbie Cornelius

Membership Development Coordinator

If it is not during the hours mentioned above, your call will be sent to the voicemail of the TAC member you are calling. The voice message will also be translated into an email and will be sent to them notifying that they have a voice message.

2017-2018 Technical Advisory Council Michael Segerstrom, TAC Chair Chris Prior Masonry Fireplace Construction and Restoration (866) 283-8667 Ext. 700 Bob Priesing Factory Built Fireplace Installation and Replacement (866) 283-8667 Ext. 701

(866) 283-8667 Ext. 705 Ed Ridgeway Smoke Chambers and Cast in Place Liner Installation (866) 283-8667 Ext. 706 John Bently Dryer Vents (866) 283-8667 Ext. 707

Jim Brewer Gas Appliance Venting, Gas Logs and NFPA 54 (866) 283-8667 Ext. 702

Michael Segerstrom Installation and Venting of Pellet Stoves (866) 283-8667 Ext. 708

John Pilger Oil Appliance Venting and NFPA 31 (866) 283-8667 Ext. 703

Michael Segerstrom IRC and NFPA 211 (Code Questions) (866) 283-8667 Ext. 709

Bill Ryan Chimney Inspection, Documentation and NFPA 211 (Levels of Inspection) (866) 283-8667 Ext. 704

Michael Segerstrom Customer Service and Customer Communication (866) 283-8667 Ext. 710

Michael Segerstrom Stainless Steel Liner Installation

Technical Advisory Council— Stronger And Better

Joe Sauter General Sweeping and Repair (866) 283-8667 Ext. 711

S W E E P I N G July 2017

CSIA UPDATE July 2017 Report

www.CSIA.org

2017 Sweeps Week brings a record number of attendees to Plainfield, IND Technology Center The annual “Sweeps Week” event takes place during the second full week of June and provides participants with opportunities for hands-on learning, volunteer service projects, in a family reunion-esque atmosphere. This year, volunteers were able to finish the Prior-fire chimney, build new portable display racks for items used during National Chimney Sweep Training School, and complete numerous landscaping projects. The CSIA wants to thank everyone who planned, attended, cooked, built, pruned, gardened, and sweat the brutal heat at this year’s event! We look forward to seeing everyone at next year’s Sweeps Week: June 10-16, 2018!

Megan McMahon Set to Take CSIA & NCSG Reigns The National Chimney Sweep Guild and the Chimney Safety Institute of America are pleased to announce the promotion of Megan McMahon to the new position of Association Manager effective July 14, 2017. Mrs. McMahon has served the NCSG and CSIA for over 9 years, starting as an administrative assistant in 2008 and most recently serving as the Director of Finance. She is a graduate of Indiana University-Purdue University Indianapolis with a degree in Accounting and Finance. “We are extremely confident in Megan’s ability to take our organization to the next level,” said CSIA President Chuck Hall. In her new role as Association Manager Mrs. McMahon will oversee the day to day operation of the NCSG and CSIA staffs. This includes staff development, office procedures, budget preparation, and program development oversight. “I’m grateful for the growth that the National Chimney Sweep Guild has experienced while Frances Kelly was here. I have complete trust and faith in the staff to continue the advancement of the NCSG under Mrs. McMahon,” said NCSG President Jasper Drengler. ADVERTISEMENT

July 2017 Report

Zachary Longfellow | J&J Fireplace Repair | Owings

John McArdle | Saratoga Chimney Sweep | Gansevoort

Minnesota Chad Haskins | The Chimney Sweep | Rochester Joseph Robarge | Guardia Chimney Solutions | St. Michael

Ohio Theodore Parker | Chimney Professionals and Masonry Experts | Columbus

CERTIFIED

DRYER North Carolina EXHAUST

TECHNICIAN

Tim Toomey | Fireside Distributors | Raleigh Stephen Cox | Smoke Alert | Garner

New Hampshire

www.CSIA.org CSIA Certified Sweeps Re-credentialing with CEUs Alabama Jeffrey Simmons | Top Hat Chimney Sweeps | Opelika

Maryland Vincent DeCrisci | ChimneyTek | Pasadena

Colorado Matt Dambrosky | Chimney Doctors LLC | Bailey

Michigan Eric Morgan | Rockford Chimney | South Lyon

Delaware Michael Salemi | Swift Services, Inc. | New Castle John Zeron | Swift Services, Inc. | New Castle

Iowa Matt Ellis | Copperfield Chimney Supply | Fairfield

Newest CSIA Master Chimney Sweep Dan Akers | Service Monkey | Silverthorne If you think you may qualify for the CSIA Master Sweep designation or would like more information, please visit www.csia.org/MasterSweep, where you will find a list of qualifications and a downloadable application.

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July 2017 Report

Upcoming Classes Chimney Physics August 11 | CSIA Technology Center | Plainfield, IN CSIA CEUs: 3 -T, 3 -CS, 3 -HS, 3 - CL NFI CEUs: 12-T Learn how to diagnose and resolve chimney performance issues related to modern building construction. Topics covered include: air pressure problems, indoor air poluttants, and the use of diagnostic tools to determine combustion air requirements for vented appliances. This class is required for earning the CSIA Master Sweep Credential (no substitutes)

Advanced Masonry Repair August 15-18 | SaverSystems | Richmond, IN CSIA CEUs: 12-T Four days of intensive hands-on masonry education taught by industry legend, Chris Prior. This class is designed for those who are consider themselves proficient with masonry repair, but want to take their skills to the next level.

Certified Dryer Exhaust Technician Workshop & Exam August 24 -25 | CSIA Tech Center | Plainfield, IN Two-day workshop including both classroom and hands-on learning. Students will be offered the opportunity to sit for the CSIA Certified Dryer Exhaust Technician (C-DET) credential upon course completion. CSIAâ&#x20AC;&#x2122;s C-DET credetial is the ONLY nationally recognized certification for dryer vent cleaning!

National Chimney Sweep Training School September 18 -23 | CSIA Tech Center | Plainfield, IN Our flagship week-long program includes both hands-on and classroom instruction on chimney cleaning & inspections. Our training school is designed for experienced profesionals and novices, alike, culminating in the opportunity for all participants to sit for the CSIA Certified Chimney Sweep certification. Non-members of the National Chimney Sweep Guild will also receive a one year membership at no extra cost.

For additional course details, please visit www.csia.org/education.

Around the

Tech Center. Frances Kelly

Executive Director

34 S W E E P I N G July 2017

As many of you have heard I will be retiring this month and leaving my post as Executive Director of the National Chimney Sweep Guild and the Chimney Safety Institute of America. It has truly been my pleasure to serve as the Executive Director for NCSG and CSIA and to be a part of the sweep family. Iâ&#x20AC;&#x2122;m immensely proud of the team I have assembled and managed. Over nearly four years it has been my pleasure get to know the chimney sweeping community.

I will take with me fond memories of conventions, making pizza at Sweeps Week, welcoming students from the National Chimney Sweep Training School to my home to sweep, and so much more.

Classifieds GasVent Software for Sizing Chimneys only $195 Call 1-800-648-9523 for more info and visit www.elitesoft. com to download a free trial version. Business For Sale Do you work for a stove or chimney company and want to Own? Do you like keeping people warm & safe in the winter? Do you like building a lifelong relationship with your customers? If so, please contact us!! For sale after 32 years â&#x20AC;&#x201C; largest Chimney Sweep/Stove business in Arizona. Set in Flagstaff and with a second store in Show Low. We can easily say we service 2000 woodstoves, fireplaces and dryers a year. We also sell, service and install. Please contact us at: (928) 526-5133. CLASSIFIED ADS FREE FOR NCSG MEMBERS Members can run one 35-word classified free each year! Regular classified ads are $2/word or $1/word for NCSG members. Classified ads are non-commissionable and must be pre-paid. To place a classified ad, please contact Sara Sichting at ssichting@ncsg.org or 317-837-1500.

35 S W E E P I N G July 2017

Darwin

Award

Customer was complaining that they had a chimney problem. Wonder why? Sent by and NOT installed by Top Hat Stove & Chimney of Lewisburg, WV

Have you snapped a photo of a peculiar chimney in your area that made you shake your head in disbelief? Send it to editor Darcy Marlett at dmarlett@ ncsg.org. for publication in Sweeping. Or, mail it to NCSG, 2155 Commercial Drive, Plainfield, IN 46168. Include a few words about the scene and location.

Ad Index 36 S W E E P I N G

A Step In Time

757-754-1388

Copperfield

800-247-3305 www.copperfield.com

CVC Coaching

704-425-0217

www.cvccoaching.com 19

Firesafe Industries, Inc.

800-545-6607

www.firesafeinc.com

www.gllchimneyproducts.com

Gelco™, Lyemance™, and Lock-Top®

Ray@ChimneySweep.com

Back Cover 7

ICP

508-695-7000 www.chimneycaps.com

Lindemann Chimney Company

866-629-8006

www.lindemannsupply.com

National Chimney

800-897-8481

www.nationalchimney.com

Inside Front Cover

New England Chimney Supply

888-900-8106

www.newenglandchimneysupply.com

Olympia Chimney Supply

800-569-1425

www.olympiachimney.com

Roydhouse Effect Inc

410-863-0157

www.roydhouseeffect.com

Sand Hill Wholesale & Mfg., Inc

800-258-5496

www.sandhillwholesale.com

SaverSystems, Inc

800-860-6327

www.saversystems.com

Ventech Industries

207-439-0069

info@ventechindustries.com

Z-Flex

800-654-5600 sales@z-flex.com

July 2017