Sweeping Magazine- March 2018

Sweeping March 2018 VOLUME 42 #3

The Journal of Chimney and Venting Technology

Follow Up, Follow Up, Then Follow Up Again 2018 NCSG Convention Exhibitor Profiles Outside of Convention: Portland Oregon One.Cool.Place The Business of Safety Board Nominees

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Departments President’s Letter 3 Editor’s Letter 5 Industry Watch 10 Coach’s Corner 12 Technical Q&A 34 Histroy Project 36 Dates and Events 47 New Members 48 Progressive Perks 49 Around the Tech Center 54 Classifieds 55 Darwin Award 56

Table of Contents Sweeping March 2018 Volume 42 Issue 3

Features Follow Up, Follow Up, Then Follow Up Again

Exhibitor Profiles

NCSG

Outside of Convention: Portland Oregon One.Cool.

Place

The Business of Safety

Board Nominees

tland27 30 36 6 Por16

2018

March 2018

Smoke Chambers and Cast in Place Liner Installation (866) 283-8667 Ext. 706

Factory Built Fireplace Installation and Replacement (866) 283-8667 Ext. 701

Dryer Vents (866) 283-8667 Ext. 707

Gas Appliance Venting, Gas Logs and NFPA 54 (866) 283-8667 Ext. 702 Oil Appliance Venting and NFPA 31 (866) 283-8667 Ext. 703 Chimney Inspection, Documentation and NFPA 211 (Levels of Inspection) (866) 283-8667 Ext. 704

Installation and Venting of Pellet Stoves (866) 283-8667 Ext. 708 IRC and NFPA 211 (Code Questions) (866) 283-8667 Ext. 709 Customer Service and Customer Communication (866) 283-8667 Ext. 710 General Sweeping and Repair (866) 283-8667 Ext. 711

NATIONAL CHIMNEY SWEEP GUILD BOARD OF DIRECTORS 2017-2018

TECHNICAL ADVISORY COUNCIL

Masonry Fireplace Construction and Restoration (866) 283-8667 Ext. 700

Stainless Steel Liner Installation (866) 283-8667 Ext. 705

Be advised that advice given by NCSG’s Technical Advisory Council (TAC) reflects best practices of the chimney sweeping industry. However, we are unable to account for any particular type of situation since regional variations in construction practices and additional environmental, physical and geographical factors necessarily vary the level of service appropriate for a particular fireplace and/or chimney.

Additionally, local laws and ordinances may govern and/ or supersede the information and any recommendations provided. Final determinations are the responsibility of a local professional with firsthand knowledge of the situation, and the local Authority Having Jurisdiction (AHJ). Neither NCSG nor any member of TAC will be held liable for any damages whatsoever resulting from the use of or reliance on information provided by anyone associated with TAC. By your use of this member benefit you acknowledge acceptance of these terms.

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STAFF

Resources 2155 Commercial Drive Plainfield, IN 46168 (317) 837-1500 Fax: (317) 837-5365

Megan McMahon Association Manager mmcmahon@ncsg.org

Donna Lee Kasmer CSIA Certification Coordinator dkasmer@csia.org

Darcy Marlett Director of Communications and Marketing dmarlett@ncsg.org

Penny Seals Program Coordinator pseals@ncsg.org

Zach Zagar CSIA Marketing Director zzagar@csia.org

Sara Sichting Systems and Records Coordinator ssichting@ncsg.org

Russell Dimmitt Education Director rdimmitt@ncsg.org

Annemarie Stockton Membership Coordinator astockton@ncsg.org

Charissa Benge Mahaffey Office Coordinator cmahaffey@ncsg.org

March 2018

Region 4 Jeff Keefer 513-248-9600 info@chimneycareco.com

Vice President, At-Large Director Dennis Dobbs (256) 996-9999 fireplaceservicecenter@gmail. com

Region 6 Bob Ferrari (530) 941-5818 bob@flueseason.com

Treasurer, Region 3 Ron Rust (803) 730-5858 tophatswp@aol.com Region 1 Matt Mair (603) 525-7905 matt@blackmoosechimney. com Region 2 Ed Ridgeway (856) 241-7999 masons@chimney-duct.com

COMMITTEE CHAIRS and TASK FORCES 2017 – 2018

To contact any member of the Technical Advisory Council, please call (866) 283-8667 and select the extension for the person who is best qualified to answer your question:

President, Region 5 Jasper Drengler (715) 304-8934 drengler01@gmail.com

Secretary, At-Large Director Tom Hunkele (641) 774-8056 topnotchchimney@gmail.com At-Large Director Gregg Boss (636) 391-2226 englishsweep@att.net At-Large Director Jeff Peterson (703) 444-5155 jeff@potomacservices.net Supplier Representative Stuart Karanovich (765) 966-5084 stuartk@saversystems.com

Bylaws Dennis Dobbs (256) 996-9999 fireplaceservicecenter@gmail.com

NFPA 211 Representative Jim Brewer (757) 523-2400 jbrewer@magic-sweep.com

Ethics Andy Raycroft (703) 836-7858 andy@rooftopchimneysweeps.con

NFPA 31 Representative John Pilger (631) 863-2460 chimneyman@aol.com

Governance Tom Hunkele (641) 774-8056 topnotchchimney@gmail.com

NFPA 54 Jim Brewer (757) 523-2400 jbrewer@magic-sweep.com

Government Affairs Jeff Keefer 513-248-9600 info@chimneycareco.com

Technical Advisory Council Michael Segerstrom (908) 253-9190 chimneysweeps@optonline.net

International Relations John Pilger (631) 863-2460 chimneyman@aol.com

Scholarship Committee Greg Boss (636) 391-2226 englishsweep@att.net

Membership Bob Ferrari (530) 221-3331 bob@flueseason.com

ADVERTISING RATES for Sweeping: The Journal of Chimney & Venting Technology may be obtained by contacting Malisa Minetree at (317) 815-4688 or sweepingads@me.com Layout and design by David Bruce, Red2 Design Bureau NCSG encourages industry partners to submit press releases and articles to editor Darcy Marlett at dmarlett@ncsg.org. Submissions should contain items of interest or importance to the chimney and venting industry. Submissions should not contain direct solicitations, prices, or a call to action on the part of our readers. Submissions may contain images or artwork attached in a .jpg format.

In all cases, NCSG reserves the right to edit submissions to fit space limitations, keep the release and publish at a later date, or refuse to publish the release for any reason. Neither publishing, nor refusing to publish the submission should be considered a statement of NCSG’s opinion regarding the release.

NCSG further reserves the right to reject at any time any advertising determined not to be in keeping with the publication’s standards.

Acceptance of advertising by Sweeping magazine does not necessarily constitute endorsement of products or services advertised. NCSG does not make any effort to review or substantiate claims made by advertisers. © 2018 National Chimney Sweep Guild, 2155 Commercial Drive, Plainfield, IN 46168. (317) 837-1500

I

’m excited, every year at convention there is something new to learn and grow. Plus, seeing many old friends and making new ones.

So here are my personal tips for convention: 1. Most important bring an open mind. If you hear a new idea I encourage you to think it over, don’t just write it off as only working for that guy. Also don’t run and hide in your room between sessions- meet people.

2. Bring an iPad, note pad or for you old guys a scroll to take notes. It can be difficult to implement all the new ideas you learn. What I recommend is concentrating on just a few key ones when you get home.

3. Download the app.

4. Bring an outfit for the auction (Roaring ‘20s), banquet (semi-formal), a night out, and

clothes you can get dirty.

5. Challenge coins, don't forget them.... (If you don’t have one yet be sure to stop by the NCSG retail booth at the trade show) 6. Don't eat alone! Sit by someone you don’t know and swap stories, nightmares, or fun experiences.

President’s

Letter Jasper Drengler

President

7. Meet the staff, the board members and the international guests. I enjoy hearing stories from across the pond or just our north boarder.

I know every year I come away energized with a new idea to try out and the growth myself and other companies experience is in large part to being a National Chimney Sweep Guild member and taking advantage of our yearly conventions.

NCSG Convention!

Hope to see you all there!

Jasper Drengler

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G

reeting Sweeps!

Welcome to the annual convention issue of Sweeping Magazine. In this issue you will find lots of great information about the annual NCSG National Convention as we head to beautiful Portland, OR. Among the great convention info in this issue you will find profiles for this year’s trade show exhibitors and an article from our Region 6 Director Bob Ferrari on all the wonderful things you won’t want to miss in Portland. Over in the Technical Q and A column Michael Segerstrom takes a step away from answering your technical questions to answer “What are some of the benefits of going to the NCSG Annual Convention?”.

Outside of convention information this issue also has some great articles from our business writers including an important article from Chuck Roydhouse on “The Business of Safety”.

Editor’s

Letter Darcy Marlett Editor

Don’t forget — get your convention registrations in (prices go up again March 15)!

There is lots of convention information at www. ncsgconvention.org including registration, the schedule with CEUs, hotel information, volunteer sign-up and much more! I look forward to seeing all of you in Portland!

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Follow Up, Follow Up, Then Follow Up Again Taylor Hill

Spark Marketer

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F

ollowing up is easy in theory, but sometimes hard in practice, especially if you have to follow up multiple times over several months. Who has the time — and let’s be honest, the patience — to follow up when you’re working on completing the work you have right in front of you and getting the next job through the door?

It’s an age old problem that most businesses ignore until the phone stops ringing during the slow part of the year. That’s when we riffle through the estimates and pick out the ones that are most likely to say “yes” so we can keep our company busy and solvent. Most of us have been doing it this way for years, and while we haven’t grown much by following up this way, we have survived.

March 2018

It’s Time to Thrive and Not Just Survive As the owners of a digital marketing company that primarily helps service businesses, one of the things we get asked most frequently is: What do other companies do to keep everyone working year-round?

The answer is simple: Companies that keep their staff working year-round are booking jobs during the “slow season.” You see, some business owners decide to opt out of the “slow season” by making sure there is no “slow season.” They do this by marketing, doing the work, giving out the estimates, AND following up on the

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estimates to keep work on the calendar year-round.

We’ve seen the difference good follow up practices can make in a business, and how these practices can keep a company busy year round, not just seasonally. We also know that some people feel “No follow up is needed.” How do we know this? We’ve seen people actually say on Facebook that they never follow up with any estimates, and that if a customer wants them to do the work, it’s up to them to contact the business to make the arrangements.

Really? You’re willing to leave it up to the customer? The customer that is too busy, didn’t expect to need repairs, likely had sticker shock because it was an unexpected expense, and has the ability to ask for other estimates? Leaving the decision totally in that person’s hands seems to us to be a dangerous proposition at best.

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Sometimes your customers and potential customers need reminding or need to have the work, cost, and value explained to them in more detail. If you don’t bother calling to see if they have any questions or apprehensions, you’ll miss an opportunity to provide that value and answer the questions they have that are preventing them from moving forward.

There are also instances when your customer or potential customer may have received the estimate and decided it needed to wait for financial reasons. If you don’t bother following up, you’ll never know when that better time might be, and they may just get another estimate from

March 2018

another company when they are ready to move forward with repairs. Are you really willing to leave that up to chance?

A Better Way While following up can seem like extra work, it’s worth doing if your care about the health of your business. If you don’t follow up, you’re letting work fall by the wayside and missing opportunities to keep your calendar busy year round.

Think about it: You’ve already gotten the call, done the estimate, and established an initial relationship. Don’t let that go to waste — follow up! Some companies have a manual system they use, while others simply do it when they can. We think the best way to follow up is to set up an automatic system that you can

manually change, as needed.

That way, it’s not really more work for you, it’s more work on your books, and more money in your pockets. Catch us at the NCSG Convention in Portland to discover more!

Taylor Hill and Carter Harkins are the cofounders of Spark Marketer, a Nashvillebased digital marketing company that works primarily with service businesses.

They’re also the co-hosts of the Blue Collar Proud (BCP) Show, the podcast that’s all about having and living the blue collar dream, and the co-authors of the book, Blue Collar Proud: 10 Principles for Building a Kickass Business You Love. Both regularly speak at service industry trade shows and conferences across the nation. @sparkmarketer, @ bcpshow, @taylorkhill, @carterharkins, facebook.com/sparkmarketer, facebook. com/bcpshow/, facebook.com/ groups/bluecollarproudnation/

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DETROIT, Mich., February 21, 2018 – DuraVent today announced it will showcase its complete line of venting solutions and newest technologically-advanced products during the Hearth, Patio and Barbecue Expo 2018, March 8 – 10 in Nashville, Tenn.

while maintaining superior performance due to the mesh design characteristics.

DuraChimney II products are built to stay cool on the outside, to provide a hot draft on the inside and to provide a fire-safe design that protects both the chimney and the building.

To provide ease of installation when working in confined spaces, DuraVent will release its lower profile PelletVent® Pro Tee Cap. A one-handed twist-off cap held in place with a spring button design, the PelletVent Pro Tee Cap height has been reduced by 1” compared to previous designs and provides a smoother operation than previous generations.

Engineered to exceed strict safety standards while offering the best available chimney system, DuraTech® Premium, a new product line for the North American market, will make its first exhibit appearance during HPBExpo 2018. DuraTech Premium is a double-wall, all-fuel chimney system for use with wood stoves, wood fireplaces and other appliances burning wood, oil, gas, or coal and has been tested to Canada’s stringent 2100° F standard.

DuraVent will also unveil its DuraChimney® II Cap. While many caps are wide and won’t fit under shrouds, the new, low profile design provides more shroud installation capability

“With these additions to our 24 available product lines, DuraVent continues to exceed

market demands while continuing to innovate products for the hearth and HVAC industries,” said Scott Schindlbeck, executive vice president of sales and marketing for DuraVent. “Our re-designed and new-to-market products give users the ability to install venting systems quicker while saving much needed space and project costs.”

DuraVent’s complete product portfolio will be on display in booths #722 and #822. ### About DuraVent DuraVent® is a recognized technological leader in the venting industry. Consistently the firstto market with new innovations in venting systems, DuraVent has captured a leadership position in emerging markets.

Scientifically proven materials and unequaled engineering make DuraVent products not only thebest and safest choice, but the only choice for professional quality venting solutions.

DuraVent is committed to continuing this trend by providing the industry with cutting-edge products andrefinements to existing products that not only meet the demands of today’s market but go beyond it.

DuraVent. Leaders in-Venting Innovation.

For more information about DuraVent, visit the company's website at www.duravent.com.

Connect with DuraVent on Facebook at facebook.com/DuraVent and Twitter @ DuraVent

About Industry Watch Supplier Members of the National Chimney Sweep Guild may submit their news and press releases to Sweeping Editor Darcy Marlett at dmarlett@ncsg.org to run in Industry Watch.

March 2018

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Coach’s

Corner Jerry Isenhour

The Most Important Day In An Employee’s Career

12 S W E E P I N G March 2018

T

he question asked is, what is the most important day in an employee’s career? What day that they work for you will be the Number 1 day of setting a course for their success or failure? What day will be the day that will give them the most background of your company? What day is the day that will set the path for their career with your company?

The Answer: Day 1.

But the truth of the matter is that often Day 1 is a wasted day and the day that most managers completely miss the mark on setting the future course of the employee’s growth in the company. Let me ask you: What is your system for Day 1? Just how do you handle the most important day that this person will ever work for you? How do you make this day the day that will build their success or will likely start them on a path of potential failure?

Again, Day 1, is a critical day.

Think for a moment back to an earlier time in your life, when you started something completely new. Maybe it was your first day in school, kindergarten, or first grade.

Were you nervous going in?

Did your path start then? Did you start to build a relationship with others on that first day?

Did you ever go to a new school at some point in your life? All your classmates already knew each other, and you were the new kid--remember how that felt? How did your school career go from that point forward?

Well, this is the first day that your new hire will have and they are entering a society, an atmosphere, which is brand new for them. And likely it has been a crap shoot of whether they will succeed, or they will fail. But is there a better way?

Is there a way to make this first day of employment a day that will give them the tools of success they need to excel for you? I think there is and that is the concept I want to share with you in this article.

Now I am assuming you have gone through the proper steps in your recruitment process.

You have done the interviews and the pre-employment testing process for personality, mechanical aptitude, math skills, etc. You have properly explained the job role and the company culture, mission, and goals and, you have thoroughly explained the expectations you have for this person. If you have not done these steps then we will review these in a future article. But for today, his first day, it is likely you have already invested time and expense in this person, and now it is time for them to report to work. As such, what is your Day 1 onboarding process?

Does this person simply clock in and you send them with someone or are you now ready to do the work required to make their career one of success?

Before I go any further, I want to thank Brandi Biswell for her input into the processes she uses that she has shared with me. She is probably one of the best in this area in our industry, and her expertise is much appreciated by myself and others who have learned from her.

This is Day 1, and you should have an On-Boarding process as a part of your systems if you plan to obtain the best this person has to offer.

The first step is that your HR person should now sit with this person and review the following: • The company personnel manual (You do have one, right?)

• The company SOPs (These are complete, right?)

• Review the expectations again (You went through these previously in the interview process, right?)

• Have them sign off that they have received these and that they now understand them and will follow them.

Yes, that process may take some time, perhaps half of that first day, but isn’t that time worth it if you are going to make them successful?

So now, they need to have an understanding of what the company does and what products and services you offer to your customers (or do you prefer for them to just get this on their own?)

OK, so now we have gone through the onboarding process, and that should make them successful, right?

Nope, you are not going to gain that success you are looking for just by onboarding them, so what is next?

Now starts the education process. Yes, you heard me right, it is now time for the classroom work to start. And how do you do this classroom work? And where do you do it?

Today, a successful company requires an area for training, an area where your new hires and you existing team goes through their continuing training. As Al Levy once shared at an NCSG Convention, being able to say in your marketing that you train your people in your training center instead of in your customer's homes is a strong statement that sells you and your company to your prospects and reinforces your professionalism to your existing customer base.

To build your new person for

success, now is the time you put them through the facilitated training that will move them rapidly to the position of a profitable member of your team. This can be done with the training you put together or with training content you can obtain from educational providers. In today's world you are lucky, as the availability of online training has now opened new and innovative ways to provide this training. It’s a way where others provide content that you can use to make the most of this important first day and the days to follow.

You need to assemble your training plan, but the basis of your training should be such that upon completion they will have obtained a basic understanding of the challenges of the industry they are entering. This training should also have given them

insight into the terms and words that will be used and the definitions for these.

Now here is the bad news-this will stretch beyond a oneday time frame. Just think about how long it will take for the average human being to understand all the services and products you offer. But WITHOUT this education, how long will it take them?

As such, the company of the future--the successful and profitable company-- will likely start to invest several days into classroom training in the future, but the future is now the present and is it now time that we upped our game if we are to deliver on our commitment to our customer.

But there is more. Will this new hire be a field employee, or will they be office based? If the plan is for them to be field

13 S W E E P I N G March 2018

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staff, is it now time to start them with hands-on training.

Remember the goal is to train them in your in-house training center, not in your customer’s homes. As such, they need familiarity with the tools they will use, and have access to the equipment they will be required to use. Also, there must be a review of the safety equipment.

As such, isn’t ladder and roof training required, after learning that the fall is the Number 1 safety hazard of the worker in construction? And, that many of these falls are less than an 8-foot fall? How can we today in good conscience send someone into the field ill-trained and illprepared to do the job properly and safely? The following are the statistics of workplace fatalities in 2016 as published by OSHA: Falls — 384 out of 991 total deaths in construction in CY 2016 (38.7%) Struck by Object - 93 (9.4%) Electrocutions - 82 (8.3%) Caught-in/between* - 72 (7.3%) (*This category includes construction workers killed when caught-in or compressed by equipment or objects, and struck, caught, or crushed in collapsing structure, equipment, or material) It is during this time that you hand out the safety equipment that will be assigned to the new hire if they are in the field. With the Number 1 injury being from a fall, and after hearing several very emotional presentations from individuals who had suffered these losses over recent weeks, does this include a climbing helmet?

Now I am sure you are thinking, this is a lot of time and money, and you are correct. Everything I am speaking of is a commitment,

March 2018

a commitment of time, money, and resources, but I ask you to think for a few minutes.

What does a FAILED worker cost you? From my research it appears that the process of training a failed employee can range from $15K and up. And, waste due to mistakes can make these costs even higher.

Or what is the cost to you if a worker is injured, or worse, does not go home tonight? And what is the emotional toll it will place on you? From conversations with those who have suffered through this, you cannot place a cost on this, and it never leaves--it will affect you for life.

It is a new world, and as a manager, you have an immense array of tools available to you to help you reach your business and personal dreams. Everybody says they cannot find anyone to

work for them, but I disagree. I feel that we are not looking in the right place, or with the right bait and once we find them, we are not doing as a good a job as we should in our recruiting and training process. If you agree, hopefully these ideas will provide you concepts to take your success to a higher level.

About the Author: Jerry Isenhour is an industry consultant, educator, author, and coach who authors a monthly article in Sweeping as a service to the industry.

For more information about Jerry and how his team can assist you individually and with your business in your quest for success and your ascent to the next level, take a look at his website www. cvccoaching.com He can be contacted at jerry@cvccoaching.com or by phone at (704) 425-0217. You can also access all his books at Amazon.com You can also obtain great business tips from his Facebook page,CVC Coaching, and YouTube channel CVCCoaching.

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2018 Exhibtor Profiles 2018

A.W. Perkins 36 Curtis Avenue Rutland, VT 05701 800 698-7412 802 773-3600 www.awperkins.com tmartin@awperkins.com A.W. Perkins Company is the industry’s leading supplier of Professional Chimney Power Sweeping and Dryer Vent Cleaning Equipment. Our RoVacŽ Cleaning System pairs our RoVac Vacuum with the original ButtonLok Chimney Rods, Enforcer ButtonLok Steel Rods/Tools and Medusa whips, Stinger whips and creosote removing chains. Our spring mounted brushes for dryer vent cleaning have become industry standard, and we now offer versions for pellet stoves and air ducts. Our newest item is the PterodacTILE Flue Tile Remover/ Setter. We also make a line of high-temperature cements and mortars, high temperature silicone sealants, Hearthglass Cleaner, and Break-N-Burn fire starters. Contact us today for a catalog and look for us at industry trade shows.

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Ahrens Chimney 2000 Industrial Ave. Sioux Falls, SD 57104 800-843-4417 www.chambertech2000.com www.ahrenfire.com www.chim-proliner.com ahrenschimney@qwestoffice.net A successful chimney professional needs products and knowledge to solve customer problems at a profit.

Internationally respected for the Ahrens poured-in-place chimney lining system, Ahrens offers the products and tools to boost your bottom line. Chamber-Tech 2000, an amazing high temperature insulating mortar for smoke chamber restoration, along with our newly developed

March 2018

Sponsors highlighted in red

Ahren-Fire fireplace restoration system are just a couple of specialty products available as profit potential to you. Call and receive our Chim-Pro Chimney & Fireplace Restoration catalog and handbook. It contains all the tools, products and knowledge to get the job done right.

Approved Industries - Formerly Ventech 78 Lawrence St, Hackensack, NJ 201-489-5100 and 866-439-0069 http://approvedindustries.com/ info@approvedindustries.com Ventech Industries, Inc., the manufacturers of Thermocrete Ceramic Flue Sealant (CFS) has been in progression since the late 1990s.

In 1997, they began a company called Thermocrete USA, Inc. to bring a new product (CFS) from the UK to the American market. Since then they have created an international network, training chimney and venting professionals throughout North America on the use of their products.

The success of Thermocrete as a solution for damaged chimneys led Thermocrete USA, Inc. to launch the development of an ever-increasing number of chimney repair products. As more products were developed it became evident that a larger company was needed to represent them all adequately and thus Ventech Industries, Inc. was formed in 2002.

Both generations continue to lead the team bringing experience and science together to provide modern technology to an ancient industry.

In late 2017 Ventech Industries was acquired

by Approved Industries, latest change allowed Thermocrete product to mark a new era in the chimney venting industries by reaching more installers and being in the centralized location allowing faster shipping of the materials and more in hands training for existing and future installers.

Blaze King Industries, Inc. 146 A Street Walla Walla, WA 99362 800-456-8818 www.blazeking.com cneufeld@blazeking.com Premier Manufacturer of wood and gas burning fireplace inserts and stoves that meet the demanding EPA standards for 2020 and beyond.

Cascade Home DĂŠcor PO Box 3707 Tualatin, OR 97062 971-224-2188 www.cascadefirescreens.com firescreensales@cascadecoil.com Cascade Home DĂŠcor offers custom recessed fireplace screens, replacement mesh panels, adjustable firescreen hangers, and Airculator heat exchangers for hearth product dealers and chimney sweep service providers. Available in a wide variety of finishes including stainless steel for outdoor use, our fireplace screens can be manufactured to nearly any size and we specialize in oversized, corner, 3-sided and 4-sided custom fireplace screens. Orders typically ship in 3-5 business days.

A must-have for in-home fireplace service providers, our new Adjustable Firescreen Hangers are perfect for your budget minded customers needing to update the appearance of their fireplace. Add our replacement firescreens and wands or batons to complete the look and increase your sales.

Certified Chimney Professionals PO Box 300, Lemont, PA 16851 814-689-1576 CertifiedChimneyProfessionals.com contact@CertifiedChimneyProfessionals.com Certified Chimney Professionals has been providing an alternative in Chimney Sweeping Certification since 2010, as well as hosting hundreds of sweeps at the annual Northeast/ Mid-Atlantic Chimney Expo, usually held in April of each year.

We offer the traditional Chimney Professional Certification and the industries FIRST comprehensive Chimney Relining Certification

and Certified Master Chimney Technician Certification.

Our certifications are designed around the needs/desires of the modern sweep. Online certification, comprehensive, & at a low cost. We save you time, travel and $$$! Or, we also come to your company for in-house training! Call for more info.

Visit our website at: www.

CertifiedChimneyProfessionals.com for more information. For even more training, look for our annual North East/Mid-Atlantic Chimney Expo at www.ChimneyExpo.com Chimney Products, Inc. 11011 Glenoaks Blvd. Suite #1 Pacoima, CA 91331 800-366-8677 www.chimneyproductsinc.com chimneyproductsorders@gmail.com Chimney Products Inc. is a leading manufacturer and distributor of quality American made chimney caps, dampers, heat reflectors, smoke guards and more. Known for many years as RMR Products, Chimney Products Inc. is proud to serve chimney sweeps, stores and contractors all over the United States of America.

Chimney Safety Institute of America 2155 Commercial Drive Plainfield, IN 46168 317-837-5362 www.csia.org office@csia.org The Chimney Safety Institute of America has been the industry leader in chimney and dryer vent maintenance education since 1983. A nonprofit organization run by a volunteer board of directors, we are dedicated to the education, training and certification of chimney and industry related professionals, and to educating the public about the dangers of chimney fires and other problems related to the maintenance and performance of chimney and venting systems. Our nationallyrecognized credentials available to professionals include CSIA Certified Chimney Sweep, CSIA Certified Dryer Exhaust Technician, and CSIA Master Chimney Sweep.

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Chimney Sweep News, The (SNEWS) 12119 Lupine Ln, Klamath Falls, Or 97603 541-882-5196 www.ChimneySweepNews.com ChimneySweepNews@aol.com The Chimney Sweep News (SNEWS) is the essential publication for today's chimney professional -- timely, educational and entertaining. In six issues per year, The Chimney Sweep News features the latest information on products, business building, skills and techniques. It is an independent trade magazine with original writing and photography contributed by working chimney sweeps, suppliers and experts in related trades. There is no other publication in the world like The Chimney Sweep News, devoted to the North American chimney professional.

"Nurturing, troubleshooting, self-directly learning, risky and hard working," wrote John Crouch. Digital or print subscriptions available. Please subscribe today! Special bonus for newly subscribing NCSG members -- call us at (541) 882-5196.

ChimSpect Software Inc 4734 Middlebranch Ave NE Canton, OH 44705 330-268-9141 Chimspect.com jim@chimspect.com Chimspect software was formed by Jim Ferguson, a veteran of over 38 years in the chimney industry, and his brother, Bill Ferguson, a primary developer of FoxPro, the fastest PC database. Their primary focus is to develop software tools to maximize the effectiveness of chimney professionals. The first product of this partnership is the Chimspect app, designed to help chimney professional develop a systematic approach to inspecting chimneys, collecting data and report writing.

Copperfield Chimney Supply 304 South 20th Street, Fairfield, IA 52556 800-247-3305 www.copperfield.com kate.henderson@copperfield.com Copperfield is the largest chimney supply company in North America. Copperfield was founded in 1978 and currently distributes chimney and hearth products to professionals in the United States. Known for its selection, service, and helpfulness, Copperfield has long been the industry leader not only with products but also education. The education Copperfield provides has assisted many professionals in taking their business

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to the next level both technically and professionally.

Knowing that a reliable supplier is the key to success Copperfield has the lowest back order rates and fastest shipping in the industry with all orders placed by 3pm customer time shipped the same day.

Cumberland Creative 7051 Highway 70S #312, Nashville, TN 37221 (601) 810-0293 www.cumberlandcreative.co Storytelling is one of the oldest forms of communication.

In the age of the internet, the ways to tell a story are constantly changing. Cumberland Creative was born of a desire to tell great stories. We consider ourselves cinematic storytellers because every shot is intentional, with careful consideration to even the most minute details. Color and light, composition, movement, and direction are some of the most crucial aspects of capturing a story that will both inspire and captivate an audience. To us, video is more than entertainment, it is a chance to create something unique, just like your story.

Our mission is not to give you a good video, our mission is to give you a work of art.

CVC Coaching 1715 Colfax Dr. SE Concord, NC 28025 704-425-0217 www.cvccoaching.com info@cvccoaching.com CVC Coaching provides business coaching, consulting and is a provider of education both in person and online through our CVC Base Camp Education Platform.

We have been providing industry support services as our product full time since 2010, and we have a team of coaches and trainers who have been through training and certification under the John Maxwell, Zig Ziglar and Jeffrey Gitomer Organizations. CVC Coaching holds the distinction of being an "NCSG Approved Provider of Education to the NCSG membership". Check out our monthly articles in Sweeping Magazine & the NCSG Webinar we present monthly as a member benefit of the NCSG. We offer deep industry depth in the area of educational presentations, technical support services and our network of experts brings you access to the leading support staff that works to maintain our mission of "Turning Your Business Dreams Into Your Business Realities". So if you are ready to move to the level you

dream of lets talk during the show, we look forward to the opportunity to help you live your business dreams!

Duct Cleaners' Supply 11153 S. Wilton River Rd. New Richland, MN 56072 800 634-2822 Fax: 888 634-2822 www.ductcleanerssupply.com 4viper@ductcleanerssupply.com Duct Cleaners’ Supply has the innovative products you need to get the job done and the every day items you use at affordable prices. Our Patented Build-A-Brush™ and Revolution Rods™ allow you to sweep systems with ease and give you unmatched versatility. For more information check out our website at www.ductcleanerssupply.com or call (800) 634-2822.

Fleetmatics, A Verizon Company 2002 Summit Blvd, Ste, 1800 Atlanta, GA 30319 404-573-5800 www.fleetmatics.com reveal.support@fleetmatcs.com With the integration of Fleetmatics and Telogis, Verizon offers a full range of fleet and mobile workforce solutions. Fleetmatics is a fleet management and operations solution that enables businesses to better manage their drivers, vehicles and daily operations in the field. Telogis solutions are designed specifically to support enterprise-level operations and effective endto-end management of assets, drivers, customers and jobs.

ENERVEX, Inc 1685 Bluegrass Lakes Parkway Alpharetta, GA 30004 770-587-3238 https://enervex.com/ johna@enervex.com ENERVEX Inc. is a global leader in the design and supply of demand-controlled mechanical draft and exhaust systems with a focus on innovation, design and environmental sustainability.The Chimney Fan System is the guaranteed solution to stop smoking fireplaces.

Estoban Corporation - Chim-Scan® 1643 Old Hwy 34 Fairfield, IA 52556 641-472-7643 www.chimscan.net info@chimscan.net Estoban Corporation designs chimney inspection cameras and air duct inspection systems. Our chimney inspection cameras and chimney cleaning tools are designed to operate in common chimney flues sized from 3” venting pipe to 18”x18” fireplace flues. Chim-Scan® is THE chimney sweep camera of choice since 1984, we have designed and built systems that have stood the test of time. We do all repair and update work on our systems.

Firesafe Industries 5335 Ritchie Road Bealton, VA 22712 800 545-6607 Fax: 504 439-6700 www.firesafeinc.com Firesafe Industries’ 37 years of extensive fieldwork combined with the latest scientific research, tools, and technology have allowed us to develop higher quality products and more efficient repair systems. Our experience in ceramic engineering and polymer coatings has led to vast improvements in chimney lining systems and chimney maintenance products. Our chimney lining products and systems include the cast-in-place GUARDIAN chimney liner®, GUARDIAN S.C.R. smoke chamber restoration system, ChamberGuard smoke chamber pargeting material, ChamberSpray sprayable smoke chamber system, and the FireGuard ™ ceramic mortar joint and resurfacing system for vitreous clay flue linings. Our maintenance product, CrownGuard, is a severe weather crown repair and protection membrane.

Our Plaster Creosote Dissolver is used to remove heavy glaze creosote.

Fireside Distributors 4013 Atlantic Ave. Raleigh, NC 27604 866-880-3473 www.FiresideAmerica.com info@firesideamerica.com Fireside Distributors is a specialty distributor serving the specialty heath and service dealer for over 50 years.

Known for our customer service and deep inventory, Fireside offers perhaps the largest selection of hearth

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accessories, gas, electric and wood appliances, and venting in addition to a complete line of outdoor living products from a single source. Stocked products include: Tool Sets; Folding Screens; Wood Burning Fireplaces; Wood Burning Stoves; Gas Fireplaces; Gas Stoves; Gas Inserts; Venting and Fireplace Maintenance Products; Gas Logs; Zone Heaters; European Hearth Products; Fire pits and so much more.

Geny Insurance 992 Davidson Dr Suite 108 Nashville, TN 37205 615-330-3843 www.genyinsurance.comCam@genyinsurance.com Geny Insurance has been in business for 30 years.

The staff that will service your account is second to none. Along with the extensive knowledge our staff provides, chimney professionals have access to an exclusive chimney insurance program through Geny Insurance. If qualified, Geny Insurance can place you with a standard company which typically provides lower rates. Our agency provides all of the keystone coverages for sweeps: Property, General Liability, Inland Marine, Crime, Cyber Liablity, Professional/Pollution Liability, Auto Liability, Workers Compensation, and Excess/ Umbrella coverage. We pride ourselves in providing our clients with a true partner so you can focus on running your business. Please contact Cam Arnold to submit an application for this exclusive program.

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Gibbs Metals Dr. P.O. BOX 520 Southington, CT 06489 978-852-7344 www.gibbswire.com astengel@gibbswire.com From one small operation in Connecticut in 1956 to a network of strategically located metal service centers stretching across the U.S., Canada, and Mexico our company has kept pace with continually changing market conditions, meeting the needs of the growing North American metalworking community for some six decades. We are continuously investing in our business: expanding our facilities, upgrading and replacing, slitting, edging, and oscillating equipment, and adding to our already extensive stocks of wire and strip.

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Housecall Pro 3636 Nobel Drive, Suite 360, San Diego, CA 92122 916-895-0432 https://housecallpro.com/ kindra.kernes@housecallpro.com We’re working to make it easier for chimney professionals like you to run your business online and in the field. With features like scheduling, dispatching, GPS tracking, invoicing, credit card processing & more, you can streamline your business and keep your customers coming back again and again.

HPBA Pacific 2700 E. Foothill Blvd. Ste. 209 Pasadena, CA 91107 626-237-1200 http://www.hpbapacific.org kaity@hpbapacific.org Hearth, Patio & Barbecue Association (HPBA) is an international trade association established to represent and promote the interests of the hearth, patio and barbecue products industry in North America.

The Association includes manufacturers, retailers, distributors, manufacturers’ representatives, service and installation firms, and other companies and individuals – all having business interests in and related to the hearth, patio, and barbecue products industry.

Imperial Mfg. Group 1450 Discovery Parkway, Alton, IL 62002 618-465-3133 www.imperialgroup.ca uscustomerservice@imperialgroup.ca Manufacturer of Fireplace, Wood Stove and Venting Products since 1979.

Main categories include : Black Stove Pipe and Accessories, Galvanized, HVAC and Dryer Venting Products, Stove Boards, Chimney Brushes, Chimney Caps, Hearth Accessories, Fireplace Cleaning and Maintenance Products, Fire Starters, Registers and Grills ...

Multiple manufacturing facilities throughout Canada and the United States.

Improved Consumer Products PO Box B Attleboro Falls, MA 02763 508 695-7000 (phone)

508 695-4209 (fax) http://www.chimneycaps.com/ More than 35 years ago, we built our business in a small New England town and that's where we've stayed.

In that time, ICP has developed and offered unique products for solving difficult chimney draft problems.

Our strong background in chimney technology and metallurgy has resulted in ICP being recognized as one of the country's most respected and trusted sources for chimney products and problem-solving information.

Our engineers are ready to speak with you at any time about your special requirements, to resolve particular needs, or to troubleshoot difficult chimney draft problems. Please call whenever we can be of assistance.

In-O-Vate Technologies, Inc. 810 Saturn Street Suite 20 Jupiter, FL 33477 561-744-0473 www.inovate.com cliff@lintalert.com In-O-Vate Technologies is NCSG's premier vendor for dryer venting goods and accessories. We're also your technology partner in smart home integration with WiFi leak, temperature, and humidity sensors that connect you to your customer.

Lindemann Chimney 110 Albretch Drive, Lake Bluff, IL 60044 800-722-7230 LindemannChimneySupply.com brittany@lindemannchimney.com Lindemann Chimney Supply delivers supplies and tools to the chimney and fireplace industry with unparalleled customer service and trade experience. We are the first supplier in the industry to offer a true free shipping program along with an easy to use online ordering system. We partner with businesses, learn how they operate, and listen to how we can help. We leverage our talents and years of hands-on experience in our service company to help fellow chimney cleaning businesses grow. We've helped coach hundreds of service companies and work with the industry's top professionals reach their full potential. If you are serious about your profession and share similar values as us we would love to partner with you.

Masonry Heater Association of North America 2180 S. Flying Q Lane, Tucson, AZ. 85713 520-883-0191 www.mha-net.org execdir@mha-net.org The Masonry Heater Association of North America believes that the masonry heater is the premium wood-burning system available in North America. Not a woodstove or masonry fireplace, masonry heaters designs are different. They operate on the principle that a fuel load is burned rapidly and resulting heat is stored in a masonry mass. When operated correctly, they provide high efficiency and low emissions. Masonry heaters have been used for centuries in Europe and Asia and more recently are becoming a household name in North America. Stop by the Masonry Heater Association's booth and learn more.

Master Services, Inc. 2301 N. Masch Branch Rd. Ste. 201 Denton, TX 76207 927-877-4650 mastersservices.com customerservice@mastersservicesinc.com Master Services, Inc. is a locally owned company that was started by our CEO, Chad Murray and his wife Christa in 1995. We currently have operations in Dallas/Ft. Worth, Houston area, Oklahoma City and Denver. We manufacture and install chimney caps, reflector shields, panels, glass doors and gas logs. We service chimneys in all aspects. In 2018, we are excited to be expanding into manufacturing/distribution as well.

We are working on gas log designs along with our caps and many other items.

Mongoose Metals 1505 Front St NE Salem, OR 97301 844-358-3227 sales@mongoosemetals.com Chimney Cap Fabrication both custom and standard.

Available in Stainless and Copper

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My Fireplace Products 2818 Laurier Boulevard, T4, #1805, Québec, QC, Canada 855-294-0714 www.myfireplaceproducts.com info@myfireplaceproducts.com My Fireplace Products is a reliable web-based platform that allows chimney sweeps to buy top-quality stoves, inserts, fireplaces, furnaces, chimney products and parts. My Fireplace Products offers prepaid freight on single-unit orders almost anywhere in North America.

With the discount offered to professionals, chimney sweeps are able to compete with home center pricing while generating good margins. Today, hundreds of chimney sweeps buy on My Fireplace Products and have been able to significantly improve both their top and bottom line. Not only do they reach more customers by offering a larger selection of price points, they can also access industry-specific products that they could not find before.

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National Chimney 2147C Fletcher Avenue, Indianapolis, IN 46203 800-897-8481 www.nationalchimney.com gsalem@nationalchimney.com National Chimney was founded in 1992. The goal of National Chimney is to provide the highest level of support to chimney professionals. They focus on building a large selection of high-quality, U.S. made products, while providing reliable tech support and creating a superior customer support team.

National Chimney remains the premier manufacturer of stainless steel liner and components. It continues to develop efficient manufacturing processes, innovative products, and locally-based distribution centers across the country.

National Fireplace Institute 1901 N. Moore St. Suite 600 Arlington, VA 22209 703-524-8030 www.nficertified.org info@nficertified.org The National Fireplace Institute® is the professional certification division of the Heart, Patio & Barbecue Education Foundation (HPBEF), a 501(c)3 non-profit educational organizations for the Hearth industry. NFI’s objective is to increase public safety by establishing

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meaningful credentials for professionals involved in planning and installing residential hearth appliances and venting systems. NFI certifies planners and installers in four hearth product categories: NFI Gas Specialist NFI Woodburning Specialist NFI Pellet Specialist NFI Hearth Design Specialist New England Chimney Supply 34 Commerce Street, Williston, VT 05495 866-513-2378 www.NewEnglandChimneySupply.com ps@nesbestflex.com New England Chimney Supply is always striving for a higher level in everything we do, and we continually nurture the right path. Our unique, diverse, and talented employees make a powerful team that will create an experience for you that is unparalleled in the industry.

We all strive to “make it happen” for you. Our brand new facility in 2016 is fully operational and our path is already benefiting from it. To establish the right path, all great companies need guidance & values to base all decisions. We present NECS’s Company Core Values which you can always count on.

Honesty & Integrity, Pride in Our Company & Our Products, Self Improvement & Growth Oriented, Committed & Hard Working, Excellence in Service.

Olympia Chimney Supply 600 Sanders St Scranton, PA 18505 800-569-1425 www.olympiachimney.com mcalomino@olympiachimney.com Olympia Chimney Supply is a venting manufacturer of Class-A All-Fuel Chimney Systems, Black Stove Pipe, Pellet Vent Systems, Direct Vent, Chimney Liners & Components, Custom Components, Chase Covers and Multi-Flue Caps that are tested and listed by Underwriters Laboratories. Olympia is more than a manufacturer; it is Your Partner in the Business!

PASS, Inc 1865 Lockeway Dr #606, Alpharetta, GA 30004 866-612-7277 www.wescheduleit.com lois@wescheduleit.com PASS, Inc has been performing sales, scheduling and virtual office services for small businesses since 2005. We act as if we're your local office and focus on the benefits of your business. Having your phones answered professionally during business hours will help increase your sales and your bottom line. Clients that use PASS, Inc. have had increases in sales of up to 85%. Our state of the art scheduling software not only provides for online scheduling and mobile accessibility; it also provides you with full email marketing capabilities as another way to help grow your business. Don't miss another call or opportunity for business, PASS the calls on to us! Call 866-612-PASS (7277) Peke Safety 3461 Runaway Lane Naples, FL 34114 www.pekesafety.com 800.277.1637 contact@pekesafety.com Peke Safety LLC has been supplying safety masks, respirators, and head protection products to the chimney sweep community for over a decade. Our flagship product, the Powercap Active IP, cleverly combines a positive pressure powered air respirator, head impact protection, and a face shield to protect the eyes from flying debris, all in a light-weight, headmounted unit with the same profile as a baseball hat. We look forward to continuing to serve and protect chimney sweeps throughout 2018 and beyond.

Regency Fireplace Products 710 Afton Road Sycamore, IL 60178 815 756-3110 815 756-3130 krutherford@regency-fire.com www.regency-fire.com Proudly made in North America, Regency Fireplace Products has proven to be a world leader in the design, manufacture and marketing of hearth products. We use only the finest materials in our manufacturing facilities; taking pride in building a reliable and quality

line of Wood, Gas and Pellet products. Regency Wood Stoves and Inserts have been certified by the Environmental Protection Agency. Our engineers have carefully designed the firebox to create airflow around the wood so that it burns completely, resulting in very little ash and next to no polluting smoke into our environment. Our state of the art facility spans over 240,000 square feet and is constantly being upgraded with the latest in manufacturing technology.

Regency Fireplace Products line is sold through a carefully selected network of over 2000 professionally trained specialty fireplace retailers.

RLH Industries, Inc. 1574 Calkins Drive, Gaylord, MI 49735 800-289-2446 (D) 989-732-0493 integrityventingsystems.com info@rlhindustriesinc.com RLH Industries, Inc. is a service centered, factory direct source for the best quality UL/ULC listed stainless steel and aluminum chimney lining systems since 1983. In addition, we manufacture our exclusive line of beautiful direct vent terminations: the Homestyle and Eurostyle Collections. We have the right people, systems and company culture to guarantee your expectations are not just met, they are exceeded. Our commitment to innovation, service, safety and the highest manufacturing standards make us an industry leader.

With RLH Industries, Inc. you can “Expect More!”. Call us at 800-289-2446 for your free catalog today!

Rodstation Unit 42, Vale Business Park, Llandow, Cowbridge, Vale Of Glamorgan, CF71 7PF United Kingdom 01144 1446 500695 www.rodstation.com adam@rodstation.co.uk RodStation will launch a new compact 'Superbright' HD chimney inspection camera that builds on the success of their low cost and easy to use standard camera featuring a “ball” housing for quick fitting to standard rods.

RodStation make all their rods and brushes in Britain and are known for high quality and excellent service, backed by over 40 years “hands on” experience in the stove and chimney industry.

The unique “Flue Boss” head of the power sweeping kit features a domed head to ease passage up flues

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with various attachments available in conjunction with their new range of colour coded rods.

The “Super flexy” rods for sweeping flexible flue liners are considered to have exceptional flexibility and strength.

Sand Hill Wholesale & Mfg., Inc. 1955 Alum Creek Drive Columbus, OH 43207 800-258-5496 www.sandhillwholesale.com info@sandhillwholesale.com Sand Hill is America’s oldest national distributor of fireplace, wood and gas heating products. We are pleased to offer you over 2,200 quality products featured in our 118-page color catalog. We offer the Sweeps Perfection™ line of chimney caps, Homeowners Choice™ relining systems, a complete line of sweeping tools, chimney brushes, custom chimney caps, replacement catalytic combustors, custom-ovalized chimney liner, and much more.

Sand Hill provides customer satisfaction by giving excellent service. We ship the same day when orders are received by 3:00 P.M. Eastern Time. We offer the best dating programs in the industry and give Free Freight on qualified orders.

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Southeast Hearth Patio Barbecue Association P.O. Box 2766 Easley, SC 29641 864-325-3338 www.sehpba.org cindy@sehpba.org The SEHPBA fosters and promotes the business interests of enterprises in the Hearth, Patio and Barbecue Industrie through education for our members and our involvement with local and federal government affairs issues.

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SaverSystems 800 S. 7th St. Richmond, IN 47374 800-860-6327 www.chimneysaver.com info@chimneysaver.com SaverSystems has manufactured the ChimneySaver line of repair and maintenance products since 1987.

ChimneySaver Water Repellent is the industry standard for eliminating water penetration in chimneys.

CrownCoat, CrownSeal and FlashSeal offer long-term, cost-effective solutions for repairing damaged crowns and flashings. SaverSystems also manufactures two listed products for smoke chamber repair: Heatshield Chamber Coat, which is trowel-applied, and Cerfractory Foam for spray application (videos available on chimneysaver.com). Our line also includes PCR, which removes 3rd degree glazed creosote without rotary cleaning. See our PCR video for homeowners and our instructional video for sweeps at chimneysaver.com under chimneysweep resources. Call or email us today to request samples or to learn more about our many problem solving products for chimney professionals.

ServicePal 541 Jefferson Ave, Suite 100, Redwood City, CA 94063 650-394-5484 www.servicepal.com sales@servicepal.com ServicePal is the #1 iPad app for chimney inspections, dryer went inspections, gas service, invoicing, estimates and work orders.

ServicePal has a comprehensive app for office workers, allowing you to schedule, dispatch and communicate with customers and technicians. Automated reminders can be setup, notifying customers using text messaging.

ServicePal for Office runs on any web browser without additional software installation. Using our popular Form Designer you can customize any of our forms to suit your needs.

ServicePal for iPad is an electronic clipboard deigned for technicians, allowing access to customers, jobs, invoices, inspections, equipment installation and service history. ServicePal has a payment integration allowing you to securely take card payments in the field.

SnapLok Systems, LLC 10161 Park Run Dr, Las Vegas, NV 89135 702 790-4197 www.snaploksystems.com sales@snaploksystems.com The SnapLok line of innovative products was designed and developed by a long time chimney and duct cleaning professional with more than 25 years’ experience. We patented the original ButtonLok system back in 2001 that others have either copied or modified and then claimed as their own. We created the power sweeping industry more than 15 years ago and now we are excited to bring our new SnapLok equipment to sweeps around the world.

Spark Marketer 604 Gallatin Ave, Suite 113, Nashville, TN 37206 855-646-3538 https://sparkmarketer.com/ sales@sparkmarketer.com Spark Marketer is a digital marketing company based out of Nashville, TN. We help small to medium-sized local service businesses grow online using our “do-it-withyou” marketing system. Our packages are based on a combination of easy-to-use tools, along with training and expertise, and a dedicated workforce ready to assist with regular ongoing marketing tasks. We bring real world experience, observation, and a little fortune telling together to make sure our blue collar proud clients have the knowledge and tools they need to grow their businesses as big as they want to.

The Sweeps App Browns Copse Midhurst GU290DA UK 520 214 4024 www.thesweepsapp.com contact@zeroadmin.com The essential App for chimney sweeps and installers.

Calendar management, email and SMS appointment reminders. Fast easy payment systems.

Thermo-Rite Manufacturing 1355 Evans Ave. Akron, Oh 44305 800-321-0313 www.thermo-rite.com sales@thermo-rite.com Every Thermo-Rite product, without exception, is made in the U.S.A. Since 1942, the name Thermo-Rite has stood for elegance, quality and superior craftsmanship in glass fireplace enclosures.

Timburn 1127 Riverwood Drive, Burnsville, MN 55337 952-223-4117 www.timburn.com jcook@timburn.com Timburn produces unique high quality oil fire starters that release a creosote modifier to treat dangerous creosote with every use. Timburn will also add your private label at NO CHARGE to products and accessories to enhance your marketing efforts.

Veracity Insurance Solutions, LLC 260 South 2500 West, Suite 303, Pleasant Grove, UT 84062 866-395-1308 www.veracityins.com chris@veracityins.com Veracity Insurance Solutions is a national wholesale broker and program manager specializing in niche industries. Veracity is the endorsed insurance provider for the NCSG and has been working with the sweeping industry for over 10 years. Veracity is committed to creating a positive experience for all of our customers and setting a higher standard on how business should be done.

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Wohler 5 Hutchinson Drive Danvers, MA 01923 978-750-9876 www.wohlerusa.com g.elliott@wohlerusa.com For over 80 years, the name Wohler has been a synonym for quality and progressive innovations in the field of measuring instruments, visual inspection systems and cleaning equipment for heating, ventilation, plumbing, chimney sweep, non-destructive testing, and facility management applications. Wöhler Technik GmbH with its headquarters in Bad Wünnenberg, Germany founded Wohler USA Inc. in 2002. Ever since the Wohler USA Team has become bigger and bigger. Today’s North American Headquarters is located in Danvers, Massachusetts.

Z-Flex 20 Commerce Park North Bedford, NH 030110 603-669-5136

www.Z-Flex.com dclarke@z-flex.com Z-Flex® – Engineered for Maximum Efficiency.

Innovations in materials and construction produce products that deliver superior performance, increased efficiency, easier handling and faster, simpler installation, greater reliability, safety and increased service life.

Z-Flex® pioneered flexible chimney liner solutions with Triple Lock® construction, industry accepted as the strongest mechanical locking method available.

Products; Z-Flex Aluminum & Stainless Steel Chimney Liner systems for Gas, Oil, All-Fuel & pellet appliances.

Z-Max Cap & Flashing, Z-LOK Tee and new DVI direct vent Kits install faster without special tools. Z-VENT Special Gas Vent /w double fail safe seals and Z-DENS Polypropylene Flue systems used in today’s high efficiency gas and oil fired equipment.

Brands: Z-Flex Triple Lock®, Smoothcore®, Z-Rigid, Z-Vent®, Insulvent®, NovaVENT®, Z-DENS, Flexmaster® HVAC.

The premier chimney cap for keeping smoke out of living spaces.

• Vacu-Stack® works with single wall, double wall, triple wall, or masonry.

• Solves draft problems related to hills and mountains, tall trees, and tall buildings near the chimney.

26 S W E E P I N G

• Sizes available from 3” to 30”+; custom and oversize available.

Air cooled and non-air cooled.

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March 2018

• Standard construction is 100% austenitic stainless steel; also available in other alloys including copper and Type 316 for marine/coal appliances.

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Outside of Convention: Portland, Oregon One. Cool.

Place.

By Bob Ferrari

P

ortland has a different vibe. Here are some of the very interesting places we’ve found when visiting the city. This is should provide just enough motivation for you to confirm your ticket purchase and to come early and stay late.

Beer Portland has some of the best breweries in the USA — of the 60 or so in the area here are 21: https://pdx.eater.com/maps/best-portlandbreweries-oregon-beer

27

Oh! You wanted wine: The Oregon state wine is probably Pinot Noir but there is something for every taste and budget.

Start with these https://portlandfoodanddrink.com/portlandguide-to-local-wine-shops/

March 2018

S W E E P I N G

How about Craft Spirits!

Try this highly rated and economical tour of 7 amazing distilleries:

Different Tai – since 1920 Pok Pok https:// pokpokpdx.com/ (Whiskey bar across the street)

https://distilleryrowtours.com/

Donuts – just go to one

Or, visit 11 - http://www.proofpdx.com/

Everybody goes to VooDoo Donuts - https://www. voodoodoughnut.com/ (Next to Powells Books)

Get it all at Red Fox Bar

Or, there’s the fantastic – Blue Star donuts - http:// www.bluestardonuts.com/ Or, Pips - http://www.pipsmobile.com/ Peruvian – Andina’s – OMG! http://www. andinarestaurant.com/ For you Southerners lookin’ for a taste of home during this lonely, dark little exile – Go home at http://screendoorrestaurant.com/ Or for “Inventive” southern it’s Irving Street – https://www.irvingstreetkitchen.com/ Fog legs? Alligator? You bet - http:// montageportland.com/dinner/

Food There is so much to eat. Portland is known for its food scene.

This style of mobile food cart originated in Portland. Although you can find trucks around town it’s best to go to the places where a group of carts are parked – try them all! https://pdx.eater.com/maps/best-new-food-cartsportland Interesting ice cream: Ruby Jewels Salt and Straw (Wow!)

28 S W E E P I N G March 2018

Mexican: The Matador - http:// matadorrestaurants.com/mexican-cuisine-menu This Indian food? OMG! Be prepared to wait in line: http://www.bollywoodtheaterpdx.com/ Blue Collar American: http://www.tiltitup.com/ Italian – The Real Thing - http://www. piazzaportland.com/ American with Island and Asian influence and the best view in the City – Get there early for a window seat – https://portlandcitygrill.com/ Food rooted in Europe: https://www.nedluddpdx. com/about/#ned-ludd

Come check us out in Portland and see how to

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29 S W E E P I N G

Activities The Lloyd center has an ice rink - http://www. lloydice.com/

Quality & Strength The Superior Features You Expect From Gelco: Embossed or cross-braced lid for more strength & stability.

Skiing - Mount Hood is open year round at the lifts. The U.S. Ski team trains there in August a lot. There is back country skiing on Hood, Jefferson, St. Helens etc. and in April you can often still ski at Bachelor. There is hiking, mountain biking, white water...

Climb at the Portland Rock Gym. Windsurf in the gorge.

Then some Wow! Motorcycle or car touring is available. Rent a motorcycle at https://www. motoquest.com/ Head East into the cascades.

The coast is nearby and it is not like the Atlantic side of the world - there are far fewer commercial condos etc. Seattle is 2 hours away.

Multi-Flue

Swing tabs allow for an inside/outside mount Reinforced & hemmed lid.

NEW Reinforced hinges for easier assembly on knock-down versions.

Cross-braced for more strength & stability.

The Columbia Gorge is breathtaking with some easy access to waterfalls such as Multnoma Falls (620'). Or, head a little south to Silver Falls State Park where there are 10 waterfalls in an 8.7 mile hike or shorter hikes to fewer falls, some handicap accessible - worth the visit.

Hiking is on any of the mountains – all live volcanoes. Head an hour over to Mount Saint Helens for a peak at the most recent eruption.

Gardens: The Japanese Garden, Rose test Garden, Lan Su Chinese Garden…

Single-Flue

Deep double channel base for superior durability.

Musuems - like, everywhere. The Oregon Historical, Science, Childrens, Art….

Visit Nike, Columbia Sportswear or a thousand outdoor stores.

30 S W E E P I N G

Oregon Zoo

This is one.cool.place.

Custom

All hinges & screens run the full height to add stability & eliminate gaps between lid & mesh.

Call your favorite Gelco distributor today!

ULTRA-PROTECTION CHIMNEY CAPS

March 2018

NCSG Booth #314

We will be celebrating the 40th anniversary of the Oregon Chimney Sweep Guild who have been growing into a true regional organization gathering sweeps from Oregon, Washington, Idaho, and Northern Ca. and even Montana.

NEW WOHLER VIS 700 HD CHIMNEY INSPECTION CAMERA

31 S W E E P I N G

COMING SOON IN 2018

LEARN MORE AT NCSG SHOW | BOOTH #603 March 2018

The Business of Safety

By Chuck Roydhouse

A

32

s a business owner you have many responsibilities spread over all aspects and departments of your business. Yet many often neglect the most basic responsibility that is crucial to the success of the business and can either make or break you. That responsibility is workplace safety.

S W E E P I N G

Before the late 19th century safety was not a focus nor a concern to businesses. A combination of limited knowledge due to lack of research and scarce laws and regulations regarding workplace safety contributed in the creation of some of the most dangerous working environments in the world, specifically in America during and after the Industrial Revolution. The 20th century saw a shift starting with a growing public concern for safety in the work place led by progressive reformers and labor unions. This push would result in the founding of the Federal Food and Drug Administration and in 1908 Congress

March 2018

passing its first Workers Compensation Laws.

This leads us to the 21st century, where research on health and work safety has been prioritized, resulting in a deeper understanding of the cause and effects of safety in the workplace.

As we can see from this brief history lesson the importance of safety started as a small growing concern and has steadily become of great interest to employers and companies who are willing to implement procedures and benefit from the effects. This can be approached in many different methods, some more complex than others, but a simplified and effective method is to use the six components of safety management. Integrating these six components to a business have been proven to drastically reduce the risk associated with employee injuries and sickness. • Work site Inspections • Incident Tracking

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• Incident Risk Assessment • Employee Training • Employee Qualification • Action Item Tracking These components help by inspecting and ensuring the work site is safe and possible hazards are identified and noted. Tracking previous incidents allows us to keep records and discover patterns of when, where, and how they are occurring. Risk assessments help to identify vulnerabilities and assess how prepared we are to detect and respond to them. Employee training and qualifications further ensure they are able to handle specific equipment and tasks thus reducing the risk even further of incidents. Lastly tracking the items, tasks, and activates that need to take place gives you the ability to describe and inform what needs to happen, when and how.

34 S W E E P I N G

Developing safety procedures may seem like a daunting and complicated task but in reality, is quite simply done in a fourstep process. First you must identify the job you want to analyze, this can be any job in any position since all jobs hold some safety or health risk. The second step is breaking the job down into a sequence of steps.

Doing this allows you to next better analyze the potential hazards in each step rather than trying to list all the hazards for the job as a whole which can be very ineffective and cause you to miss certain hazards.

Lastly you need to determine preventative measures to put in place to overcome the hazards you have identified.

March 2018

This can be done in many ways but the easiest and most effective way is creating Standard Operating Procedures (SOP’s). These lay out the steps needed in completing a job in a safe and efficient manner. This can also include what safety equipment is necessary and what hazards should be watched for to keep the personnel completing the jobs safe. All companies should employ these useful tools to not only assist new employees while they are going through on boarding, but it also gives trained employees a reference if they ever have a question about a procedure.

Once you have developed your safety procedures comes the important step of maintaining and ensuring they are followed.

This is done mainly through communication with your employees and workplace inspections. Communication is they key part of maintaining and improving workplace safety procedures. During the weekly team meetings, you should be hosting add time where you can review a current safety procedure as well as ask for recommendations or suggestions in how we can update or improve upon the current procedure. This will get people involved in the process and thus assist them in not only learning the proper procedures, but encourages them to follow them in an effort to protect their personal health and safety.

Work-site inspections whether random or scheduled can show you how well these guidelines and procedures are being followed by seeing first-hand how they incorporated by the employees while performing

their jobs.

Now this leads us to the question of how a focus on workplace safety can save me money.

Studies have consistently shown that every dollar invested in safety programs provides a payback of $4 to $6 in reduced costs. The money you allocate to this will certainly be less than what you would be paying after a preventable injury.

What’s the similarity between a workplace injury and an iceberg? Ninety percent of a typical iceberg is hidden under the surface and the same is true for workplace injuries. When looking at these accidents and injuries there are both direct and indirect costs associate with them. The direct costs are the 10% that are visible on the surface and the indirect cost are the unseen costs that lurk unseen below the surface. Direct costs consist of things such as workers’ compensation coverage increasing, the costs to replace the labor, and costs needed to investigate the accident.

The indirect costs are the ones that can be concerning and like the iceberg that sunk the Titanic can cause devastating damage.

These costs are not only related to physical money but can include time and reputation.

These costs consist of production downtime, damage to products and equipment, decrease in productivity, loss of current and future contracts, negative press/damage to reputation, OSHA fines/ investigations, and legal costs.

As you can see a lot of costs you wouldn’t initially identify after a workplace accident lurk right below the surface. Focusing on

and implementing proper safety procedures and training can help you reduce the risk of injury and help you navigate these waters and thus save money by avoiding these situations.

“Suppose your company could make an investment in its business that provided a 400 to 600 percent rate of return.” This statement may sound far-fetched but it’s actually factual if you view safety as an investment rather an expense.

Workplace injuries and illness cost more than $170 billion a year and contribute to about 40 million missed working days in the U.S alone. That is an astronomical amount of lost work time and thus a direct loss profits. When employees are out sick or injured that is less hours they work thus affecting how many jobs you can handle and in

the end, that’s a loss of money to not only them but to you and the company as well. Implementing safety procedures can reduce the chance of employee injuries and sickness therefor reducing the chance of days they would be absent as a result of such.

To summarize, all businesses that want to not only be successful but also employ a workforce that is both positive in attitude and physically healthy will no doubt emphasize safety in the work place no matter the job. Putting these guidelines in place and communicating about the importance of everyone's safety will build another avenue of connection between your employees and management. Whether you are a running a blue collar construction/contracting, distribution warehouse, or an IT

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consulting firm, safety policies and procedures need to be set in place to not only protect your employees but also to protect the company from potential lawsuits and liability charges. These procedures take time to get up and running but are well worth the investment with the benefits and rewards you get in return.

Chuck is a graduate of Shepherd University with a degree in Fire Science and Safety. He has served on the CSIA Board of Directors since 2014, holding the positions of Chairman of Educational Development and CSIA Master Sweep Committee, CSIA Treasurer and is currently serving as CSIA Vice President.

Contact chuck@roydhouseeffect.com / www.roydhouseeffect.com

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March 2018

2018 NCSG Board of Directors Nominees

H

ere are your nominees for the upcoming election of NCSG directors. Please note that the following nominees are running for two-year terms (2018-2020). New board members will be seated at the April 17, 2018 Board of Directors meeting in Portland, OR.

Seat: Region 3 (Two Nominees)

Seat: Region 2 (One Nominee)

Ron Rust, owner and operator of Top Hat Sweepers, has been in the industry since 1982 and has been an active member of the South Carolina Guild and the NCSG for most of those years.

Rust has built his Columbia South Carolina business on the foundation of giving back to the community which has blessed his family so greatly. He now welcomes the opportunity to give back to the chimney sweep industry, lending his experience and enthusiasm to the NCSG. Having been appointed to complete the unexpired term of the former Region 3 director, Rust has spent the last year learning about the functions, goals and needs of the Guild and hopes to continue to serve and to become more valuable to the organization.

Representing: Delaware, District of Columbia, Maryland, New Jersey, Pennsylvania

Bill Thornton Bill Thornton is a father of eight and husband to his wife Mary.

His hometown for the past 30 year is Ambler, PA and started his company Wissahickon Valley Sweep there in 1995.

36 S W E E P I N G

Currently, 3 of his sons, Joe, Shaughn and Will, along with another employee, Jon, work alongside him to keep the chimneys upright and clean in our area. His daughter, Bernadette works the office. They are a full service chimney company and hearth retailer.

He has been involved with his state Guild since shortly after he started his business.

He was a Region Director, then Vice President and now current President of the Pennsylvania Guild. One of his proudest accomplishments was the dedication of the PA Guild’s training center in Bedford County.

March 2018

Representing: West Virginia, Virginia, Tennessee, North Carolina, South Carolina, Mississippi, Alabama, Georgia, Florida

Ron Rust (Incumbent)

A graduate of Midland’s Technical College and the University of South Carolina School of Business, as well as a small business owner and chimney sweep for over 30 years, Rust has vast experience and proven leadership abilities which have been honed through involvement in the South Carolina Chimney Sweep Guild, the Greater Columbia Chamber of Commerce, and the Greater Columbia Homebuilder’s Association. “My goal is to help improve the industry through involvement of more members in the Guild. We need to continue to add value for the members and to inform them of the opportunities open to them because of their membership.” He is a proud CSIA Certified Sweep and Certified Dryer Vent Technician.

David Newton

Seat: Region 6 (One Nominee)

David Newton is the owner of David Newton’s Chimney and Venting Service in Chesterfield, Virginia. He started sweeping chimneys in 1982, became a Certified Chimney Sweep in the late 1980’s, and joined the Guild shortly thereafter.

It didn’t take him long to realize the benefits of having access to the network of information made available from countless hours devoted by individuals determined to improve our industry.

Over the years, he has strived to educate himself with the knowledge provided throughout the industry. This, in return, has helped him to become more confident in the information he provides to his clients. He runs a one-truck, oneman operation and truly enjoys what he does. He has been blessed over the years and would like to take this opportunity to try and give back to an industry that has provided so much to him.

Representing: Alaska, California, Hawaii, Idaho, Montana, Nevada, Oregon, Utah, Washington, Wyoming

David has a wonderful wife of 35 years, two fantastic sons, a beautiful daughter-inlaw, and a grandchild on the way. He and his wife enjoy cruising, relaxing at their beach house and spending time together.

Seat: Region 4 (One Nominee) Representing: Illinois, Indiana, Kentucky, Michigan, Missouri, Ohio

Jeff Keefer (Incumbent) Jeff Keefer has been in the industry for 27 years with the Chimney Care Company and is CSIA certified. He has a desire to enhance communication of the associations' vision and benefits to its members.

He also encourages members to take advantage of the many opportunities the Guild offers for support, success and camaraderie.

Bob Ferrari (Incumbent) Bob has climbed mountains in Alaska, the Alps, Caucases, Mt. Arrarat in Turkey, Central Asia and in his first love, the California High Sierra. He has rock climbed walls as high as 2100 ft. He served on the Shasta County Mountain Rescue for a few years, has been a mountain and white water guide and at one time was certified in White Water Rescue 1 and High Rope Rescue. He is an expert winter camper, skier, and back country traveler. He enjoys hiking and mountain biking. He has summited Mount Shasta over 40 times. His business is White Glove Chimney and Duct. He has fallen off ladders twice but never off of a roof.

He would love to have lunch with Genghis Khan - Though born to royalty he was rejected as a leader, subjected to captivity and many obstacles - he innovated tactics, tools, and approaches to problem solving and built an empire with the furthest reaching bloodline in all of history. He totally killed his competition, and you get to travel through some of the most interesting places on earth to get to him.

Bob has written several books, and multiple mind blowing musical scores, all of which he keeps in his head, and heart.

March 2018

37 S W E E P I N G

History

Project While you’re making plans to join us this year in Portland, OR enjoy some photos of the last time the NCSG National Convention was in Portland- back in 1997.

38 S W E E P I N G March 2018

39 S W E E P I N G March 2018

Technical

QA &

Michael Segerstrom

NCSG Technical Advisory Chair

Question

40

I plan to install two UL listed stainless steel chimney liners in the same chimney flue in a residential single-family home application that will serve two separate appliances. Is this permitted without installing a nominal 4" thick masonry wythe or dividing wall between them?

S W E E P I N G March 2018

Answer: Every year we take a step back from the technical questions, and talk about the NCSG convention. And every year, there are first-time attendees who want to know what the benefits are.

The benefits are many, and often long lasting. A chance to travel to a new and different location, valuable education and CEUs, new products and vendors on the trade show floor. But the biggest benefit, the most talkedabout benefit, the longest lasting, is the people.

Convention draws folks from all parts of the country, even different parts of the world, and we all come together, for this annual event.

It could be the people we meet on the trade show floor, putting faces to the vendors, suppliers and manufacturers that support our industry. Maybe we talked to a rep or technical person on the phone, but never met them. Now we can shake their hand and put a face to the name.

It gives us an opportunity to meet with lots of people, even behind the scenes folks for products we use and products we see in the field. Sometimes we even get to ask a technical question in person, and get a far better explanation than over the phone. Whatever the interaction, convention gives us that opportunity.

Then there are our fellow sweeps.

In the lobbies, in the restaurants and bars, in the hallways, on the trade show floor. During the NCSG Convention, it would seem that we are everywhere, with strength in numbers. For many of us, it's a once-a-year opportunity to catch up with old friends, and make new ones.

Many of the friendships forged at the NCSG Convention last a lifetime!

Whether we talk about family and friends, chimneys, politics, or the industry in general, every conversation that takes place between us helps strengthen our organization, our bonds, and our future. Sometimes it's in these conversations, outside of the classroom, swapping stories, that we pick up a gem or nugget of wisdom, that can change the way we do things.

We could be talking to one of the industry pioneers, or a new sweep that has a fresh set of eyes and new perspective.

Maybe we are talking with someone that we know well, or someone that's new. And many of us come with our spouses or families, and they get to meet the spouses and families of others, just like us. Every conversation is special, and the impacts of this networking can last for years!

Convention is also a great opportunity for all of us to meet and even get to know the CSIA & NCSG Staff.

We can find them in the registration booth, in the hallways during classes, in their office, on the trade show floor, and socializing throughout the event. These folks work very hard for us, and very hard for and at convention. It gives us a chance to meet them, and also thank them for everything they do throughout the year!

Convention is also a great opportunity to meet the members of the CSIA & NCSG Boards. CSIA and NCSG directors are often wearing suits throughout the event. They're all volunteers, and they are all approachable. Convention is a great opportunity to meet them, thank them for their service, and get to know them better than before.

They volunteer for us, and want to help however they can.

An article in a magazine simply can't portray the amazing experience of the people at the NCSG convention. These are just a few examples of the benefits, and the amazing opportunities be NCSG convention presents us. Hope to see you there!

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S W E E P I N G

NCSG Booth #314

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March 2018

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2018 NCSG National Convention Featuring: Opening Keynote: Bill Stainton

Bill Stainton is a multiple Emmy Award-winning TV producer, writer, and performer; an author; a business humorist; and an internationally-recognized Beatles expert. He blends the business smarts he learned from twenty years in corporate management with the show biz sparks he garnered from working with people like Jerry Seinfeld, Ellen DeGeneres, and Bill Nye the Science Guy to create entertaining and enlightening presentations enjoyed by audiences around the world!

Closing Keynote: Frank King An award winning, syndicated humor columnist and radio talk show personality Frank King has written jokes for Jay Leno, Joan Rivers, and Dennis Miller for the last two decades. As a CertiďŹ ed Laugh Coach, Stress Reduction Specialist, and Professional Comedian since 1985 he oers time-tested tools for using humor to turn pain into punchlines, losses into laughs, and messes and stresses into successes.

April 18-21, 2018 Double Tree Hotel | Portland, OR www.ncsgconvention.org

NCSG/ Oregon Guild Member Rates Primary

NCSG Convention 2018 • April 18-21 • Portland, OR Through 2/14/18

2/15/183/15/18

$499 (399)

$549 (449)

After 3/15/18 $599 (499)

Spouse $199 $249 $299 st 1 Additional $349 ($249) $399 ($299) $449($349) 2nd Additional $299 ($199) $349 ($249) $399($299) 3+ Additional $249 ($149) $299 ($199) $349($249) Single Day $199 $199 $199 Banquet Only $79 $79 $79 Child Banquet 5-12 $39 $39 $39 Tradeshow Only $69 $69 $69 NOTE: First Time Attendee prices for members are in parenthesis ( ).

Company_________________________________________ Address __________________________________________ City, State, Zip _____________________________________ Phone ___________________________________________ Email ____________________________________________ □ Check here to opt-out of emails from exhibitors

Standard Rates

Through 2/14/18

2/15/183/15/18

After 3/15/18

Primary

$599 $649 $699 (499) (549) (599) Spouse $299 $349 $399 st 1 Additional $449 $499 $549 2nd Additional $399 $449 $499 3+ Additional $349 $399 $449 Single Day $299 $299 $299 Banquet Only $99 $99 $99 Child Banquet 5-12 $39 $39 $39 Tradeshow Only $99 $99 $99 - Opening Night ReceptionAdditional Registration Required $30/per person. Join us for heavy appetizers, a cash bar, games, fun and catching up with old friends at Portland’s Punch Bowl Social Wednesday night.

Please write your name as you’d like it to appear on your badge.

Check if wanting an additional information packet mailed (primary packet emailed with registration confirmation).

Name _____________________________________________________________ Registrant Type ______________________________________________________ $ ___________________ Name _____________________________________________________________ Registrant Type ______________________________________________________ $ ___________________ Name _____________________________________________________________ Registrant Type ______________________________________________________ $ ___________________ Name _____________________________________________________________ Registrant Type ______________________________________________________ $ ___________________ Registration Total $ ___________________ Opening Night Tickets ($30/each) Qty: ________ Ticket Total $ ___________ 2018 Convention Patch ($3/each - Pickup on-site.) Qty: ________ Patch Total $ ___________ GRAND TOTAL $ ___________ MAIL TO: National Chimney Sweep Guild 2155 Commercial Drive, Plainfield, IN 46168 PAYMENT INFORMATION FAX TO: (317) 837-5365 CALL: (317) 837-1500 Payment Method: □ Check # ___________ REGISTER ONLINE at www.ncsgconvention.org □ Visa □ MC □ AmEx Account # ________________________________________ Card Security Code ______________ Exp. __________ Office Use Only O2CR C2F AUTH__________ Name on Card ____________________________________ Org ID___________ Profile ID____________ Signature ________________________________________ Rec’d By__________ Date ____________ Refund policy: Prior to 2/15/18, 90%; 2/15/18-3/15/18, 75%.

No refunds are available after 3/15/18.

Dates and

Events March 2018

46 S W E E P I N G

March 5-11, 2018 CSIA (online) – Must be registered by Noon March 2nd - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.CSIA.org March 12-18, 2018 CSIA (online) – Must be registered by Noon March 9th - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.CSIA.org March 19-24, 2018 CSIA National Chimney Sweep Training School CSIA Technology Center For more information, please call (317) 837-5362 or visit www.CSIA.org March 19-25, 2018 CSIA (online) – Must be registered by Noon March 16th - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.CSIA.org March 26- April 1, 2018 CSIA (online) – Must be registered by Noon March 23rd - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit

March 2018

www.CSIA.org March 28, 2018 Last Day to Pre-Register for the NCSG Annual Convention March 30, 2018 DoubleTree-Portland, OR For more information, please call (317) 837-5362 or visit http://www.ncsgconvention.org

April 2018 April 2-8, 2018 CSIA (online) – Must be registered by Noon March 30th - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.CSIA.org April 9-15, 2018 CSIA (online) – Must be registered by Noon April 6th - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.CSIA.org April 13-25, 2018 NCSG & CSIA Office will be closed April 12-26, 2018 CSIA (Online Education) NO ONLINE EXAMS – DUE TO NCSG CONVENTION April 16-22, 2018 CSIA (Online Education) NO ONLINE CLASSES – DUE TO NCSG CONVENTION April 17, 2018 CSIA Certified Chimney Sweep® Review & Exams DoubleTree-Portland, OR (NCSG Convention) For more information, please call (317) 837-5362 or visit www.CSIA.org April 17, 2018 CSIA Certified Dryer Exhaust Technician® Review & Exams DoubleTree-Portland, OR (NCSG Convention) For more information, please call (317) 837-5362 or visit

www.CSIA.org April 17, 2018 NCSG Board of Directors Meeting DoubleTree-Portland, OR (NCSG Convention) For more information, please call (317) 837-5362 or visit http://www.ncsgconvention.org April 17, 2018 CSIA Board of Directors Meeting DoubleTree-Portland, OR (NCSG Convention) For more information, please call (317) 837-5362 or visit http://www.ncsgconvention.org April 18-21, 2018 NCSG Annual Convention DoubleTree – Portland, OR For more information, please call (317) 837-5362 or visit http://www.ncsgconvention.org April 23-29, 2018 CSIA (Online Education) NO ONLINE CLASSES – DUE TO NCSG CONVENTION

May 2018

- CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.CSIA.org May 7-13, 2018 CSIA (online) – Must be registered by Noon May 4th - Chimney Physics - CSIA Certified Chimney Sweep Review - CSIA Certified Dryer Exhaust Technician Review - CSIA eLearning - Health & Safety Multi-User Courses - Lining Masonry Chimneys with Stainless Steel For more information, please call (317) 837-5362 or visit www.CSIA.org May 7-12, 2018 CSIA National Chimney Sweep Training School CSIA Technology Center For more information, please call (317) 837-5362 or visit www.CSIA.org

April 30-May 6, 2018 CSIA (online) – Must be registered

by Noon April 27th - Chimney Physics - CSIA Certified Chimney Sweep Review

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March 2018

47 S W E E P I N G

New

Members

NY Fireplace Designs Inc. | Tedd Cuttitta | New City

MARYLAND MCP Chimney & Masonry, Inc. | Carolann Pentifallo | Damascus

ALABAMA BJs Chimney Service, LLC | Robert Lawson | Birmingham

ILLINOIS Craftsman Chimney Inc. | Andrzej Grzegorczyk | Algonquin

PENNSYLVANIA Weller’s Chimney Sweeps | Dale Konsavage | Orwigsburb

FLORIDA Peke Safety, LLC | Shandra Heckman | Naples

OHIO Hearthside Chimney Sweeps | Matt Hall | Middletown

ARKANSAS A-1 Chimney Pro, Inc. | James Ralls | Conway MINNESOTA Twin City Fireplace & Stone Co | Chris Becker | Edina TEXAS Areawide Chimney Sweep | Charles Fisk | Austin

IDAHO Allan Bopp | Sandpoint OREGON Cascade Coil | Joe Ness | Tualatin NEVADA SnapLok Systems, LLC | David Kresge | Las Vegas

March 2018

REGION

S W E E P I N G

REGION

48

REGION REGION

REGION

REGION REGION

4 54 5 65 6 6 VIRGINIA Dryer Vent Cleaning Services, LLC | David Lassiter | Williamsburgh

WISCONSIN Hansen & Sons Chimney & Fireplace | Shari Kuwik | Madison

REGION

NEW YORK

REGION REGION REGION REGION

REGION REGION REGION REGION REGION REGION REGION REGION REGION REGION

1 21424325435365

I

t’s buzzing with energy and excitement here in the NCSG office as we plan for another successful convention.

We have a pretty incredible few days planned for you, so make sure you are registered! While you’re counting down the days to Portland, let’s discuss buying, benevolence, and benefits.

Buying While you are walking around Convention and Portland, what better way is there to display your NCSG pride than by sporting some NCSG apparel? We will have some exclusive gear for you to check out and purchase right at Convention. You can pick up hats, shirts, sweatshirts, socks, and even neckties to wear around. There are some fun trinkets, too, like pins, decals, pint glasses, and jewelry. Take a peek at all of this NCSG Swag and more at the retail booths.

Benevolence We are still in need of volunteers! If you’re looking for a way to get move involved and meet tons of other people,

then consider giving some of your time to help make this Convention the best it can be.

We are looking for individuals to help with registration, scanning into sessions, and the CISA Annual Auction. Head on over to http://bit.ly/NCSGvolunteers to sign up. Convention would not be a success without your generosity.

Progressive

Perks

By Annemarie Stockton

Benefits I would be remiss not to mention some impressive Member Benefit companies that are going to be exhibiting this year. Veracity Insurance Solutions, CVC Coaching, and Spark Marketer will all be there. But keep your eyes peeled for a new Member Benefit that is launching at Convention: The Sweeps App. This application is an all-inone scheduling/ bookkeeping/ documenting/ everything tool designed specifically for chimney professionals.

exclusive discounts and deals that can make your business stand out and succeed.

This will be my first NCSG Convention and I’m thrilled to finally meet all of you wonderful sweeps and friends!

Stop on by the membership booth and say hello.

Make sure you take some time to meet with all of these exhibitors, as it will be a great time to check out some more information on companies that provide

49

WE MAKE BUSINESSES PROFITABLE & ORGANIZED Business Consulting chuck@roydhouseeffect.com

Social Media Management (410) 863-0157 www.roydhouseeffect.com March 2018

S W E E P I N G

CSIA UPDATE March 2018 Report

Drones in Droves

Chimney and venting technicians are using Unmanned Aircraft Systems (UAS), commonly referred to as drones, more frequently during their chimney inspections. It makes sense, it’s a lot safer than climbing on a roof.

While physically safer than using ladders or using the rope safety systems taught in our Roof System Specific Rope Access Training course (May 21-22, Montgomery, TX), there are some risks to be concerned with beyond the obvious physical concerns of a flying device with attached blades.

www.CSIA.org

Pilot: Do you need a UAS license?

To help you prepare fo the Part 107 exam, the FAA has free materials available at:

Under the FAA Special Rule for Model Aircraft for hobby and recreation flying, you are only required to register your aircraft.

www.faa.gov/uas/getting_started/part_107/

For commercial use, pilots fly under the FAA’s Small UAS Rule (Part 107). Part 107 rule governing commercial UAS use guidelines are as follows: • • • • • • • •

Fly for recreational OR commercial use Register your drone Get a Remote Pilot Certificate from the FAA Fly a drone under 55 lbs.

Fly within visual-line-of-sight* Don’t fly near other aircraft or over people* Don’t fly in controlled airspace near airports without FAA permission* Fly only during daylight or civil twilight, at or below 400 feet*

* These rules are subject to a waiver.

“The nine most terrifying words in the English language are: I’m from the government and I’m here to help” - Ronald Reagan

Jokes aside, the Federal Aviation Administration (FAA) has rules regarding the use of drones for professional use.

Equipment: drones weighing more than 0.55 lbs and less than 55 lbs, must be registered at faadronzezone.faa.gov.

The requirements for becoming a Remote Pilot are: • • •

Be at least 16 years old Pass an aeronautical knowledge test at an FAA-approved knowledge testing center Undergo Transportation Safety Administration (TSA) security screening

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In addition to the FAA prep, there are many in-person and online training options.

For instance, CSIA-certified sweep, Jim Ferguson of Ferguson’s Fireside Chimney Cleaning in Canton, OH, teaches a course on Part 107 for UAS drone use in chimney inspections.

As you’ll learn in your studies, take note of where you are flying and FAA filing requirement. Due to CSIA’s proximity to Indianapolis International Airport, we are required to file a flight plan with the airport tower.

March 2018 Report

New Certifications CERTIFIED

DRYER EXHAUST

MASTER

TECHNICIAN

Colorado

California

Christopher Koch Chimney Sweeps of America Wheat Ridge

Marvin Garcia Action Duct Cleaning Altadena

Florida

Illinois

Bobby Purvis Doodlebuggers Service Network Pensacola

Andrzej Grzegorczyk Craftsman Chimney Algonquin

Illinois

Indiana

James Stonecipher Valley Chimney Sweep & Restoration Yorkville

Tim Miller Mite-E-Ducts Zionsville

Indiana

Rick Timmer Timmer DVC Hudsonville

Gary Smalling Smalling Masonry Indianapolis Maryland Ryan Miller MCP Chimney & Masonry Damascus Adam Colliton Inspectisure Glen Burnie Virginia Riley Peterson Potomac Services Sterling Wisconsin Jon Van Marter Advanced Chimney Specialists Neenah

Michigan

Ohio James Gunther Dave Services, LLC Columbia Station Kevin Daniel Abbey Road Chimney Sweep Brookville Pennsylvania Jeffrey Werner Any Duct Cleaning Jefferson Hills Virginia EZ Niles Black Goose Chimney Sweep Newport News Tim Taylor Black Goose Chimney Sweep Newport News

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The CSIA Master Chimney Sweep designation is awarded to those CSIA Certified professionals who have gone above and beyond in their efforts to stay at the very front of the chimney and venting industry.

Specific requirements for application can be found at: www.csia.org/mastersweep.

Did You Know?

You’re getting referral business from your CSIA certifications. Every Certified Chimney Sweep® and Certified Dryer Exhaust Technician ® is listed on the CSIA “Find a Local Certified Professional Database”?

You are encouraged to login to the CCS & CDET “Certified Pofessionals Only” section of the CSIA site to see the referral value you and your company is receiving just by becoming and maintaining your certification(s).

Simply click here on the CSIA site to look at your referral traffic and while you’re there, check your CEUs!

www.CSIA.org

Upcoming Classes & Events

2018 Education Calendar

CSIA Certified Chimney Sweep® Review & Exam CSIA Technology Center (Plainfield, IN) | June 1, Aug 24, Oct 12 Portland, OR | Apr 17 (NCSG Convention) Scranton, PA | May 18 Richmond, VA | Aug 10 Atlantic City, NJ | Sep 14 Albany, NY | Oct 19

Roof System Specific Rope Access Training Montgomery, TX | May 21-22

National Chimney Sweep Training School CSIA Technology Center | Mar 19–24, May 7–12, Jul 9–14, Aug 6–11 & Sept 17–22

Sweeps Week 2018 CSIA Technology Center | June 11–15

Chimney Physics CSIA Technology Center | Aug 22-23

Installing and Troubleshooting Gas Hearth Appliances CSIA Technology Center | June 4–8

Masonry Repair for Chimney Professionals Richmond, IN | May 16–17 & Aug 13–14 (SaverSystems)

Advanced Masonry Repair Richmond, IN | August 15–17 (SaverSystems)

CSIA Certified Dryer Exhaust Technician® CSIA Technology Center | Oct 10-11* (incl. hands-on instruction) Portland, OR | April 17 (NCSG Convention)

Contact Us: Mailing Address 2155 Commercial Drive Plainfield, IN 46168 Telephone

NFI Review/Exams at the CSIA Tech Center NFI Gas Review/Exam | July 23–24 NFI Wood Review/Exam | July 25-26 NFI Pellet Review/Exam | July 27-28

Bring CSIA courses to your team or organization with CSIA Road Show - Learn more at www.csia.org/roadshow

(317) 837-5362 MASTER

Email: Office@CSIA.org

TECHNICIAN

Twitter: @Chimney_Safety Facebook: /ChimneySafety

CERTIFIED

DRYER EXHAUST

For additional course details, please visit www.csia.org/education.

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enroll now at www.csia.org/elearning chimney safety institute of america www.csia.org | 317- 837-5362

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.

Around the

Tech Center.

Megan McMahon Association Manager

54 S W E E P I N G March 2018

H

ello March!

The Tech Center classroom has undergone some dramatic changes just in time for our first training school of the education season scheduled for March 19-24th, 2018. We swapped out the flooring, updated the material displays and

have put in permanent cases for our accepted products vendors.

The Tech Centers staff and I hope to see you and your team’s stop by throughout the year for classes, Sweeps week or simply to drop in and say hello and check it out!

Classifieds55

GasVent Software for Sizing Chimneys only $195

CLASSIFIED ADS FREE FOR NCSG MEMBERS

Call 1-800-648-9523 for more info and visit www. elitesoft.com to download a free trial version.

Members can run one 35-word classified free each year! Regular classified ads are $2/word or $1/word for NCSG members. Classified ads are non-commissionable and must be pre-paid. To place a classified as, please contact Sara Sichting at ssichting@ncsg.org or 317-8371500.

Work for a Growing Company!

Chimney Solutions, based in Atlanta, GA, is looking for Salespeople and Installers with the desire to move up within our company. A $1000-$2000 signing bonus is available, depending on certifications. Pay will be commensurate with experience. Relocation is available for the individual that meets our needs and qualifications. Send resumes to dpace@ chimneysolutions.com or visit our website at www. chimneysolucations.com.

March 2018

S W E E P I N G

Darwin

Award

One of our customer got a TPO membrane installed on his roof. Even if the roofer could see the label on the chimney, stating “minimum clearance to combustibles 2 in”, he did install that membrane around the prefabricated chimney!

Manon Lalumière Healthy Chimney in Boisbriand, Quebec

Send it to editor Darcy Marlett at dmarlett@ ncsg.org for publication in Sweeping. Include a few words about the scene and location.

Ad Index 56 S W E E P I N G

Ahrens Chimney Technique 800-843-4417 ahrenschimney@qwestoffice.net 14 Chim Cap Corp 800-262-9622 www.chimcapcorp.com 13 Copperfield 800-247-3305 www.copperfield.com 7, 33 Duct Cleaners Supply www.ductcleanerssupply.com 8 ENERVEX 770-587-3238 www.enervex.com 47 Firesafe Industries, Inc. 800-545-6607 www.firesafeinc.com 5 Gelco www.gllchimneyproducts.com 30 ICP 508-695-7000 www.chimneycaps.com 26 Lindemann Chimney Company 866-629-8006 www.lindemannsupply.com 9 Lock-Top www.gllchimneyproducts.com 42 National Chimney 800-897-8481 www.nationalchimney.com Inside front cover New England Chimney Supply 888-900-8106 www.newenglandchimneysupply.com 43 Olympia Chimney Supply 800-569-1425 www.olympiachimney.com 15 Roydhouse Effect Inc 410-863-0157 www.roydhouseeffect.com 49 Sand Hill Wholesale & Mfg., Inc 800-258-5496 www.sandhillwholesale.com 39 SaverSystems, Inc 800-860-6327 www.saversystems.com 4 ServicePal 650-394-5484 www.servicepal.com/sweeping 35 Spark Marketer 855-646-3538 sales@sparkmarketer.com 41 Ventech Industries 866-439-0069 www.chimneyspray.com 29 Wöhler www.wohlerusa.com 31 Z-Flex 800-654-5600 sales@z-flex.com 3

March 2018

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Experience the expansive show floor, the Outdoor Burn Area just outside the venue doors, and a multitude of educational sessions that span everything from new business strategies to technical proficiency. Fine tune your business with new relationships and new insights that can only be found here. REGISTER NOW AT HPBExpo.com/register.

EXHIBITION: MARCH 8-10, 2018

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EDUCATION: MARCH 7-9, 2018

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Bright Ideas in Music City.

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NCSG

Portland

2018

JOIN US HERE Register now to join the NCSG in beautiful Portland, Oregon April 18-21, 2018!

Find out more and register at www.ncsgconvention.org