financial REPORT
2014–15
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There are three registered providers in the New Charter Group. The housing data listed here covers all three. Figures are at 31 March 2015 or for the 2014-15 financial year.
Registered Providers Number of Homes
Areas
Aksa Homes
887
Oldham, Manchester, Tameside and Bury
Gedling Homes
3,304
Gedling
New Charter Homes
15,007
Tameside
Total
19,198
Property Portfolio A) Distribution by borough
B) Decent Homes
Bury ................ 64 Oldham ............ 687 Tameside ......... 15,043 Manchester .... 100 Gedling ........... 3,274
100% of New Charter and Aksa Homes properties meet the Decent Homes standard. 97.5% of Gedling Homes properties meet the standard.
C) Energy efficiency All of our new properties have very high energy efficiency standards. For our older homes, we invest heavily in cavity loft insulation and energy efficient boilers and windows. The measure of housing energy efficiency is the SAP score.
SAP Score Aksa Homes
72.00
Gedling Homes
68.07
New Charter Homes
69.88
D) Leased Property The Group has a number of properties, which we lease, the table opposite outlines how many properties we lease in each area of the business.
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No. leased Aksa Homes
0
Gedling Homes
276
New Charter Homes
196
March 2015 saw the completion of the Affordable Homes Programme (AHP) 2011-15.
We handed over the keys to 105 new properties during the last financial year across New Charter Group. As well as completing the properties in the table below, last year, we also started construction on a further 4 schemes that will eventually give the group an additional 70 properties and we are currently seeking planning permission for a further 4 developments delivering 75 new properties. We have a current pipeline of over 1,500 potential new homes on 31 separate sites across Greater Manchester.
Completed developments Location
Number of Homes
Cost (£)
Grant (£)
Cotton St, Ashton
21
1,809,760
519,750
Katherine St, Ashton
31
2,547,433
722,750
Holland Road, Hyde
9
1,027,165
162,000
Oak Tree Drive, Dukinfield
12
1,018,240
180,000
Wellington Road, Oldham (Ainsworth)
23
3,071,719
569,250
Kynder St, Denton
9
981,200
222,750
Total
105
10,455,517
2,376,500
Developments under construction Location
Number of Homes
Cost (£)
Grant (£)
Buttermere Road, Ashton
55
5,593,428
1,375,000
Boundary Close, Mossley
1
112,085
18,500
Armadale Road, Dukinfield
5
626,000
92,500
Corporation Road, Audenshaw
90
6,958,895
1,000,000
Hazelhurst Shops, Ashton
4
530,000
125,000
Wellington Road, Ashton
9
712,863
225,000
Total
164
14,533,271
2,836,000
Type of Acquisition
Number of Homes
Cost (£)
Grant (£)
Right to buy-buy backs
30
1,520,000
N/A
Mortgage rescue
17
1,501,000
853,000
Empty homes
21
1,600,000
13,000
Total
68
4,621,000
866,000
Property Acquisitions
over
ved ac h i e Number 8 in the Sunday Times
potential new
HOMes
new charter
homes limited
helped 109
Top 100 Best
people into work
to work for list
Opportunities programme
Not-for–Profit Companies
through our Great
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Rent Levels Our rents remain very affordable, well below market rents and below average rents for registered providers in the North West and the East Midlands. The tables below outline the rents set for the range of properties that we manage.
general needs housing (new charter homes) (pounds per week)
52 week basis
Bedsit
£59.87
1 Bed
£72.24
2 Bed
£85.16
3 Bed
£95.87
4 Bed
£108.23
general needs housing (Gedling Homes) (pounds per week)
52 week basis
Bedsit
£61.46
1 Bed
£68.36
2 Bed
£78.61
3 Bed
£86.94
4 Bed
£95.63
general needs housing (aska Homes) (pounds per week)
52 week basis
All stock
£101.56
supported and housing for older people (New charter homes) (pounds per week)
52 week basis
Bedsit
£63.25
1 Bed
£75.89
2 Bed
£79.78
3 Bed
£88.91
supported and housing for older people (gedling homes) (pounds per week)
52 week basis
Bedsit
£62.15
1 Bed
£72.50
2 Bed
£82.36
3 Bed
£80.49
2014/15 Increase in average rent
4.20%
Rent collected net of housing benefit
99.95%
Net debit
£83,469,000
Annual rent debit
£85,707,000
Current arrears as a % of rent debit
3.28%
% of rent lost due to voids
1.49%
% of rent debit written off in year
1.29%
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Letting Property 1st April 2014- 31st MaRCH 2015 Letting property – number of homes let in the year
Borough
Total Lets
Bury Borough
4
Gedling Borough
387
Manchester Borough
6
Oldham Borough
118
Stockport Borough
28
Tameside Borough
1,909
Our housing advice and support charity, Threshold, also had 509 properties to let.
Letting by Ethnic origin of household
Company
White
BME
AKSA Homes
52.94%
47.06%
Gedling Homes
93.73%
6.27%
New Charter Homes
87.54%
12.46%
Our housing advice and support charity, Threshold, has 86.83% white tenants and 13.17% BME tenants.
Letting by household type
Company
single/couples under 60 yrs
older households Families with (60+) children
AKSA Housing
5.41%
0.00%
94.59%
Gedling Homes
60.83%
10.00%
29.17%
5.31%
42.32%
New Charter Homes 52.37%
NEW charter homes limited
Achieved HQN re-lets accreditation landlord in uk st 1 to achieve this Achieved Estate Management re-accreditation for further 3 years
aska homes built 44 NEW HOMES
24 of these were in Saddleworth
where we had over 3,000 applications 5
Empty homes The figures below detail empty homes figures throughout the entire group. Properties vacant available to rent at year end
177
Properties vacant not available to rent at year end
0
Void rate
1.08%
Repairs Performance Last year we carried out 53,842 day-to-day repairs at New Charter Homes and Aksa Homes. 99.89% of these repairs were completed within the target date. The average time between the tenant reporting a repair and the repair being completed was 5.77 days. 12,935 day-to-day and emergency repairs were completed for Gedling Homes. 98.2% of these repairs were completed within the target date. The average time between the tenant reporting a repair and the repair being completed was 9.9 days.
Investment
Homes improved in the year with new: Kitchens
144
Bathrooms
512
Heating installations
95
Rewires
507
Flat entrance doors
216
Roofs
385
Boiler swaps
1,230
Spending (ÂŁ) Investment
16,493
Cyclical maintenance
1,981
Responsive maintenance and void properties
13,478
New building
17,485
Total
49,437
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Tenant Satisfaction Customer satisfaction surveys are conducted on a rolling basis. We also conduct a STAR survey on an annual basis, enabling customer feedback to drive action plans which drive improvements for service planning and delivery.
Aksa homes Overall satisfaction with AKSA Homes
86%
Tenants satisfied that their views are taken into account by AKSA Homes
76%
Tenants satisfaction with AKSA Homes repairs and maintenance
72%
Based on a survey of 204 respondents in August 2014
gedling Homes Overall satisfaction with Gedling Homes
82%
Tenants satisfied that their views are taken into account by Gedling Homes
70%
Tenants satisfaction with Gedling Homes repairs and maintenance
73%
Based on a survey of 804 respondents in July/August 2014
New Charter Homes Overall satisfaction with New Charter Homes
89%
Tenants satisfied that their views are taken into account by New Charter Homes
75%
Tenants satisfaction with New Charter Homes repairs and maintenance
84%
Based on a survey of 1,000 respondents in July/August 2014
Green Charter ved achie
100% satisfaction
for low cost gardening services
new charter homes limited
ended the year with only
Gedling Homes CUSTOMER SATISFACTION
135 emptY
homes
BY INTRODUCING daily tenancies
and achieving a 21 day turnaround for re-lets
92%
99%
with the way we dealt with their asb complaint
with condition of their property when let 7
New Charter Employees EMPLOYMENT OPPORTUNITIES 111 employment opportunities were offered during 2014/15.
STAFF DIVERSITY PROFILE 2014-15
AGE PROFILE
disability
Under 20
>1%
8% of staff have a disability
20’s
15%
30’s
22%
40’s
29%
sexual orientation
50’s
26%
2% of staff are LGBT
60’s
7%
70’s
<1%
ethnicity 13% are of black and minority ethnicity
RELIGION OR BELIEF 65% of staff have a religion
Female
55%
number 1 landlord
8
AC
in the UK from Housing 24
Q
a home sk
24
s
Achieved
HOUSES UI
RED
R
45%
HE
Male
a
gender
A FU
Rt
Achieved ROSPA
Gold at Building Company and Gedling Homes
New Charter provides a complete housing advice and homelessness service for Tameside Borough Council and Knowsley Metropolitan Borough Council. Tameside Housing Advice Number of cases (presentations to the service)
3401
(of which became homeless)
217
Number of applications accepted as homeless and in priority need
63
Homeless cases prevented for at least six months
871
Total number of households temporarily accommodated as at 31st March 2015
28
Temporary Accommodation
20
Bed and Breakfast
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Knowsley Housing Options Number of cases (presentations to the service)
1892
(of which became homeless)
173
Number of applications accepted as homeless and in priority need
62
Homeless cases prevented for at least six months
612
Total number of households temporarily accommodated as at 31st March 2015
14
Temporary Accommodation
12
Bed and Breakfast
2
new charter homes limited
Temporary accommodation schemes
exceeded 95% for planned moves to settled homes
new charter homes
limited Prevented
1,500 households from homelessness
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New charter group cavendish 249 cavendish street ashton-under-lyne ol6 7at 0161 331 2000 @newchartergroup contact@newcharter.co.uk www.newcharter.co.uk
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