Your GREAT Neighbourhood Promise Woodborough, Burton Joyce and Lambley 2014-17
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Woodborough, Burton Joyce and Lambley
UP BY THE RIVER IT IS LOVELY Burton Joyce
At Gedling Homes we want all our neighbourhoods to be great places to live. We want them to look great, have great services, feel safe and be a place for both work and recreation. We have produced a neighbourhood promise for each of Gedling Homes’ neighbourhood areas and this one is yours. The promise will run for 3 years and will be reviewed annually with tenants, to assess our progress against the actions.
Partnership working is the key to creating great neighbourhoods, as no one agency can do it all on their own. We would like everyone to work together, to decide how their local neighbourhood should develop and grow in the future, to improve on the services they don’t like and maintain those that they do. Your plan identifies the main issues that affect your neighbourhood and what needs to be done both by us and our partner organisations to address them.
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Gedling Homes’ Properties in Woodborough, Burton Joyce and Lambley General needs accommodation
Sheltered accommodation
Number of properties:
124
Total accommodation
Bungalow: 1
Bedsit: 20
Flat: 31
Bungalow: 28
House: 36
Flat: 8
Occupied properties
Tenant age
Bungalow: 29
Occupied: 120
18-29: 3
Flat: 39
Empty: 4
30-39: 6
House: 36
40-49: 13
Bedsit: 20
50-59: 10
Ethnicity
Gender
White: 96
Female: 65
BME: 1
Male: 54
Unknown: 23
Unknown: 1
60+: 61 Unknown: 27
*Data accurate as of November 2013 3
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Your GREAT Neighbourhood Woodborough is a small village, located 7 miles north-east of Nottingham with a population of just under 2,000. Woodborough was traditionally a ‘framework-knitting’ village, and some two-story cottages with ground-floor knitter’s windows remain at the junction of High Street and Shelt Hill. The village has its own primary school, two very popular pubs, sited at either end of the village; and Woodborough Hall, a popular hotel and restaurant.
Burton Joyce is a large village and civil parish with a population of nearly 4,000. The village sits on the River Trent, and is home to Burton Joyce railway station. Due to the proximity of the river and nearby countryside, Burton Joyce has a pleasant and picturesque atmosphere and has three popular pubs that attract visitors from far afield. Lambley is a small village and is mentioned in the Domesday Book of 1086 by the name of Lambeleia. There is a stream called Cocker Beck running through the “Dumbles” (woods) and on through the middle of the village. The Dumbles are a favoured route for ramblers. The village is secluded in a horseshoe shaped valley. It is a popular place for people to visit, to drink and eat in the pubs and to visit the garden centre on Catfoot Lane. Lambley has no local shops but still boasts one of the few remaining locally run village garages in the area, “Lambley Motors”. Buses run at limited times throughout the day from Woodborugh and Lambley into Nottingham City Centre where a wider range of services can be accessed. The bus route from Burton Joyce has more frequent journey times. Gedling Homes properties in these neighbourhoods are made up of a mixture of bedsits, 1 bedroomed flats, 2 and 3 bedroomed houses and two sheltered housing schemes at Roe Hill, Woodborough (bungalows) and Lendrum Court, Burton Joyce (bedsits). Gedling Homes has properties in: ●
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Lambley book exchange
Woodborough ● Field Lane ● Lowdham Lane ● Park Lane ● Roe Hill Burton Joyce ● Carnarvon Drive ● Church Road ● Lendrum Court ● Main Street ● Trent Lane ● Wheatsheaf Court ● Willow Wong Lambley ● Cromwell Crescent ● Flamstead Avenue ● Spring Lane
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Rating Your Neighbourhood
THE BUSES AREN’T ALWAYS ON TIME
THE DOCTORS ARE EXCELLENT Burton Joyce
Working with our tenants we have identified a range of measures that tell us how well your neighbourhood is doing. These are called neighbourhood indicators and will be used alongside the feedback we have collected from tenants and residents. The information will tell us how much and what type of support we and our partners need to provide to your neighbourhood.
Our tenants have told us to use a simple star rating, from 1-5, with 5 being the best. We will give a star rating to a range of indicators to identify a final, overall score. Together with tenants, we have chosen indicators that we believe best represent how a neighbourhood feels. 5
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Your GREAT Neighbourhood Rating Indicator
Brief Summary
Percentage of tenancies in rent Gedling arrears Homes’ Indicators
There are a number of tenants who are experiencing rent arrears in these areas. A number of tenants who need additional financial support
Percentage of customer satisfaction with their neighbourhood as a place to live (STAR survey)
STAR Rating ★★★★
★★★★★ Tenants in Woodborough, Burton Joyce and Lambley have a high satisfaction level with their neighbourhood as a place to live
Average number of days to relet a On average, people who move into these areas tend to property (excluding properties stay in their homes for a long period of time. It is a good where a major repair has taken place) indication that people are happy with these areas as a place to live
★★★★★
Average number of days to relet a Across the three areas the average time it takes to let a property (excluding properties property is satisfactory where a major repair has taken place)
★★★★
Percentage of opened anti-social behaviour (ASB) cases per area against organisation average
These neighbourhoods experience very few anti-social behaviour cases
★★★★★
Percentage of evictions per area
There are a very few number of evictions across the three locations
★★★★★
There are a number of people within these villages who are not economically active (employed, part-time, self employed or seeking work)
★★★
Education- Percentage of pupils achieving 5 GCSE’s grade A-C including English and Maths
In comparison with other areas of Gedling borough there are some issues with the level of educational attainment
★★★
Level of good health in the neighbourhood
People who reside within Woodborough, Burton Joyce and Lambley have a good perception of their level of health
★★★★★
Barriers to housing and services / accessibility to services
There are some concerns regarding bus routes and the range of shops that people have access to within these villages
★★★★
Crime & safety - offences and incidents
★★★★★ People experience a lower than average level of crime within these areas when compared to other areas within Gedling borough
Number of empty properties in a neighbourhood against the borough average
There are relatively few empty properties within these three villages
External Employment - Percentage of people Indicators economically active
Summary
★★★★★
STAR Rating
Overall these neighbourhoods are a popular place to live, offering people a good quality of life and access to good services and facilities. The main aim for these areas is identifying the right activities, services and initiatives ★★★★★ that will help them remain sustainable and deal with any issues that do arise quickly.
The above information has been sourced from Gedling Homes’ own performance figures, the 2011 Census, Gedling Borough Council and the South Nottinghamshire Community Safety Partnership. Because the external data information relates to ward data it is not necessarily representative purely of Gedling Homes’ tenants.
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Local Knowledge - Auditing Your Neighbourhood
A PLEASANT DISTANCE FROM THE CITY Burton Joyce
The indicators we use to rate your neighbourhood help to point us in the right direction, but to further identify what needs doing we need local knowledge, to address specific issues and problems.
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There is some speeding along the Main Street and Catfoot Lane in Lambley
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We have spoken to local people who live and work in your neighbourhood. This is what we have been told:
All three areas benefit from beautiful open spaces with picturesque walks
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Our Neighbourhood Team told us:
There are recently renovated play parks in Burton Joyce and Lambley
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Residents take pride in the appearance of their villages and many of our tenants spoke of friendliness and community spirit
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The streets in Woodborough, Burton Joyce and Lambley are generally free of litter
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There are no ASB hotspots within these neighbourhoods
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The villages are extremely attractive and desirable locations to live
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There is heavy traffic along the main road of Burton Joyce; it is a through road to neighbouring areas
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The former Lambley public house is an eye sore and has been boarded up for some time
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You told us:
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On average the people we spoke to rate these neighbourhoods 9 out of 10 as a place to live. There were very few concerns and the majority of residents were positive about the areas as places to live in. ●
Some of the best features identified were: ●
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Woodborough ●
Being close to the countryside
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Good community spirit
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Being quiet
Burton Joyce ●
Good community spirit
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Shops and the GP surgery
Lambley ●
Good community spirit
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Being quiet
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Being free from ASB
Some of the worst features identified were: ●
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Woodborough
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Burton Joyce ●
Litter
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Young people congregating
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Fear of flooding
Lambley ●
Lack of shops
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The busy road
Concerns expressed included: ●
The cemetery and Main Street in Woodborough are dark and need better lighting
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Tenants in Woodborough would like to see more sports clubs, exercise classes and greater access to computers
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There are too many young people congregating in the centre of Burton Joyce near the Co-Op
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There is fly tipping along Catfoot Lane in Lambley
Desired improvements included: ●
An improved bus service to and from Woodborough
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Poor public transport
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Fear of flooding
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Improved street cleaning in Burton Joyce
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Isolation
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Speed restrictions placed along Catfoot Lane in Lambley
River Trent, Burton Joyce
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IT’S A FABULOUS VILLAGE, I’LL NEVER LEAVE! Woodborough
IT’S CLEAN AND QUIET... EVERYONE IS HELPFUL
Other organisations told us: ●
There is some perception of ASB in Burton Joyce but in reality crime and ASB is very low compared to all other parts of the borough
Together, we saw: ●
Some evidence of fly tipping, albeit limited in a small number of areas
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A limited number of shops in Lambley and Woodborough 9
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Your GREAT Neighbourhood Promise What needs to happen? Neighbourhood and community What?
Why?
When?
Target low level nuisance and youth congregation by an increased staff presence and joint working with the Police in the specific area identified. Monitor low level noise and other inconsiderate behaviour in the neighbourhood
To reduce the incidents of ASB in the neighbourhoods and improve tenants’ quality of life
September 2014
Work in partnership with Nottinghamshire County Council on any maintenance issues associated with roads and grass verges
To improve the appearance and appeal of the neighbourhood
March 2016
Review current facilities and activities for both young and older residents with Gedling borough, in addition to the provision of general community facilities, activities and services
Identification of a broader range of facilities for both groups is needed to improve their quality of life and that of the community in general. To ensure people can access advice and drop in services
December 2014
Signpost identified tenants to relevant financial advice services
To increase tenants, access to banking services, affordable credit and insurance
March 2014
Work with partners to increase signposting of customers to health advice and services, with a particular focus on accessible and home based services, for older and vulnerable customers
To improve the health of tenants in the neighbourhood and make them aware of the support available to them
December 2014
Review the services provided by our Caretaking team
To ensure that tenants get the best possible service from our Caretaking team and to maximise their impact on the neighbourhood
December 2015
Work with a number of organisations and stakeholders on neighbourhood initiatives and services, identified in their own plans
To improve services, joint working and maximise input into the neighbourhood from other service providers
March 2015
Review, with partners, lighting in areas where people feel insecure or that encourage congregating
To improve the feeling of security in the neighbourhood
March 2016
Neighbourhood cleaning team to increase targeting of fly tipping and litter hotspots
To improve the neighbourhood appearance and quality of life of residents
March 2015
Work with partners to review the need for traffic calming and examine the possible options
To increase road safety and reduce speeding in the neighbourhood
March 2016
Review the shopping provision in the neighbourhood
To identify gaps in provision in the neighbourhood and possible ways to improve these
March 2016
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IT’S FABULOUS LIVING HERE ... BUT YOU’VE GOT TO HAVE A CAR Woodborough
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Home What?
Why?
When?
Consider the conversion of bedsits in sheltered schemes into one and two bedroom flats and the introduction of more facilities and services
To increase the demand for sheltered schemes and improve the quality of life for existing tenants
March 2016
Review the refuse storage provision for flats and the recycling options available
To identify ways to reduce refuse storage issues and the effect on neighbourhood appearance
March 2015
Review options available for storage of mobility scooters within sheltered schemes
To improve quality of life for elderly and vulnerable tenants
March 2015
Implement an external painting programme
To improve the appearance and kerb appeal of the neighbourhood
March 2016
Consider all options available to improve the kerb appeal of identified areas
To improve the appearance of the neighbourhood and quality of life of tenants and residents
March 2015
Consider options available to decrease fuel poverty for our tenants
To improve quality of life for tenants and improve their finances
December 2015
Shops, Burton Joyce
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Tenancy What?
Why?
When?
Make targeted calls and visits to customers in rent arrears to address the arrears and signpost to relevant advice services
To reduce arrears in the neighbourhood and therefore reduce the number of customers whose home is at risk due to debt issues
March 2014
Signpost and refer customers who may benefit from the help of our Money Wise team
To reduce the number of evictions for nonpayment of rent and provide more help and advice on managing finances
March 2014
Provide increased support to identified families and tenants and link them to our support and advice services
To help identified customers successfully manage their tenancy and reduce lifestyle clashes with other residents
September 2015
Develop a network of existing tenants to meet, welcome and befriend new tenants
To help new tenants settle into the neighbourhood and create links to the community and neighbours
March 2015
Neighbourhoods team to continue with regular estate inspections (open to all tenants)
To provide regular monitoring of street level appearance and visible issues
March 2014
Increase the use and targeting of mediation services in neighbour disputes
To reduce neighbour disputes and improve neighbour relations
March 2015
Review the demand for a gardening tool hire service and a gardening club for all tenants
To improve the access to advice and equipment for September garden maintenance 2015
Lambley Church
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Involvement and empowerment What?
Why?
When?
Increase support for the existing tenants and residents groups
To increase help and support to experienced tenant and resident representatives, as they work on community and neighbourhood issues
March 2015
Consider setting up a community planting project where tenants, working with our Community Regeneration OfďŹ cer, identify areas of their neighbourhood that would beneďŹ t from additional planting of shrubs and an organised planting day
To improve neighbourhood appearance and allow the community to target areas they think are a problem and to build a sense of community spirit
March 2015
Explore the feasibility of linking up with a furniture recycling community enterprise to help new and existing tenants furnish their properties
To improve community access to affordable furniture, build community networks and develop a community’s ability to work on projects with others
March 2016
Extend activities for older tenants via sheltered scheme events
To improve community links between older tenants in different parts of the neighbourhood and improve community spirit and quality of life
March 2015
Review community access to the internet
To improve community access to services, information and community networks via the internet
March 2016
Shops, Burton Joyce
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Final Thoughts We hope that over the next three years, through the actions outlined in Your GREAT Neighbourhood Promise, we will really make a visible difference to your neighbourhood. We want to make your community more attractive for those currently living or thinking of living there, and improve residents’ quality of life.
We believe that the key to achieving the goals set out in this plan is to continue working together, with you, our tenants and leaseholders.
What happens next? Work has already begun in your neighbourhood on the various actions outlined in Your GREAT Neighbourhood Promise as well as in our other 8 Gedling Homes neighbourhoods. We would like Your GREAT Neighbourhood Promise to mark the start of a new phase of activity aimed at ensuring all our neighbourhoods become the great places that we all want and know they can be. We will be reviewing the plan frequently and we will keep you updated on the progress with an annual report. You will have the opportunity to be involved in this so please watch out for advertised activities or requests for feedback. However, if you have something to say, don’t wait for us to call you! If after reading this you have any
questions, comments or suggestions, or if you would like to get involved in fulfilling the plan, please contact us: Tel: 0115 905 1515 Email: enquiries@gedlinghomes.co.uk Twitter: @Gedling_Homes Facebook: facebook.com/gedlinghomes We can also arrange for someone to call and visit you in your own home. We look forward to hearing from you. Thank you!
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Contact Us Phone:
0115 905 1515
Email:
enquires@gedlinghomes.co.uk
Website:
www.gedlinghomes.co.uk
Facebook: www.facebook.co.uk/gedlinghomes Twitter:
@Gedling_Homes
Write:
Gedling Homes, Gedling House, Wood Lane, Gedling, NG4 4AD
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