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Winter Issue: Jan 2013 Created by Gedling Homes’ tenants like you
news & views Happy r! a e Y w e N
New welfare reforms are nearly here enclosed is your 8 page guide
Change t o your bens efits
Be wit wise h opt your ion s
Garden Maintenance Scheme
6 Could you be a sporting leader?
21
Go Ape with us
page 2
ISSUE 16 • WINTER 2013
For Free
Get involved - be a Tenant Inspector!
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! E P A GO
For Free
Are you aged between 16 and 25, or have children of that age who would like to join Gedling Homes for a fun packed adventure riding through the forest on a segway at Go Ape Sherwood Pines Nottingham.
You can go off exploring the forest on the latest in green technology – self-balancing electric segways. It’s a totally unique way to tackle the trails in the forest. This is an ideal opportunity for you to make new friends and enjoy a totally different experience FREE of charge.
If you are interested in joining us, please contact Gedling Homes Customer Experience team on 0115 9051515 or email enquiries@gedlinghomes.co.uk
We’re Tweeting
@Gedling_Homes
Come and follow us to discover what’s happening at Gedling Homes, we’ll be updating our page with
• What’s happening at Gedling Homes • Courses we’re offering • Tenant meetings we’re holding • Links to tools that might help you • Housing information • Information about how you can get more involved and have your say
Find us online at www.gedlinghomes.co.uk If you have a smartphone you can find more information on our website by scanning this barcode with a QR code reader app. 2 2The Customer Experience team at Gedling Homes produces your newsletter. You can contact them on 0115 9051515
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Contents TENANCY SERVICES
Let us in!
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21
Calling for information...
4
Shop a Loan Shark
4
Clutter in communal areas
5
Be a responsible pet owner
5
Garden Maintenance Scheme
6
Review of Domestic Abuse Policy
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INVESTMENTS/REPAIRS Let us in - gas servicing
8
Preventing floods in your home
8
3000th install FHM
9
New kitchen for local charity
10
Street Talk
11
Morrison Recruitment
12
CUSTOMER EXPERIENCE Cook & Eat - then enjoy! Community Chest
13 14 - 16
Star Survey winner
17
Be a Tenant Inspector
18
Our performance
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WHAT’S HAPPENING? Walk & Talks
20
Estate Inspections
21
COMPETITIONS
Star Survey Winner p21
You can also follow us on Facebook facebook.com/gedling
Word Search & Sudoku
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Just for Fun
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enant T a e B tor Inspec See 8 page 1
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Calling for information that will help us to help you Gedling Homes works hard to ensure it delivers the services that you, our tenants want. To do this, we need to know certain personal information about you. We also know our current information needs updating and so we will shortly be carrying out some telephone research. The telephone research will take place over January and February and every tenant will be rung. The research company has been chosen because of its experience in talking to tenants about their home, household, service requirements, sexuality, ethnicity and other information we need to develop the services you tell us you want to see. It is important you know that the research
company will ask you whether or not you have a bank account. They will NOT ask you for your bank account details, your pin number or anything else to do with your finances. If a caller rings and asks you for any bank details other than whether or not you have an account, do not answer the question and please contact us on 0115 905 1515 so we are aware that bogus callers are operating. The answers to these questions will help us tailor our services to meet your requirements, so thank you for your co-operation in this. If you have any concerns about this research or would like to discuss it further then please contact a member of our Customer Experience team on 0115 905 1515.
It’s time to ‘Shop a Loan Shark’ Have you or anyone you know: •Been offered a cash loan without paperwork? •Been threatened when you couldn’t pay? •Had your benefit or bank card taken from you? •Had a loan that keeps growing even though you are making payments? If you can answer yes to the above you may have been bitten by a loan shark. In these tough times, it is very easy to think an offer of money on the doorstep is a quick way to solve your problems but, as Mark Vasey, Tenancy Services Manager explains, nothing could be further from the truth. “Loan Sharks lend money illegally. They are unlicensed traders who rip you off and often use
threats and violence to enforce their loans,” says Mark. “If you have borrowed money from a loan shark you haven’t broken the law, they have. “You may feel you had no other option but please remember you can always seek confidential welfare, benefit or debt advice from our Financial Inclusion team on 0115 9051515.” You should also consider using a Credit Union that is regulated and allows you to borrow at an agreed interest rate. Your local Credit Union is Nottingham Credit Union, 69 Maid Marion Way, Nottingham NG1 6AJ. They can be contacted on 0115 8283121 and their website is www.nottinghamcu.co.uk
For confidential help and advice regarding loan sharks contact the Illegal Money Lending Team on 0300 555 2222 4
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Tenancy Services
Be a responsible Clutter in pet owner communal areas Looking after your pets sensibly is key to being a good tenant and neighbour. This causes a ďŹ re risk is especially true when you live in areas that share communal gardens. Please remember that you need permission from us if you want to keep any animal in a flat or maisonette in a block of more than two storeys, or in a purpose-built sheltered scheme; keep any rabbits, poultry, pigeons, livestock or reptiles or keep more than one dog, cat or bird. Ensuring that dog mess is properly cleared up is also a priority as it helps to ensure that communal areas are clear for all who live in the area to use. Jackie Gill, Tenancy Enforcement Officer, said: The proper control of pets is becoming an increasing concern for all neighbourhood based staff. Not only can you be fined if you do not clean up after your dog has toileted, it is also a breach of tenancy conditions and we can take enforcement action.
If you are a tenant or leaseholder living in communal blocks of flats please ensure that communal landing areas are kept clear at all times.
This means that nothing can be stored in these areas so if you do, you will be asked to remove them as they represent a health and safety hazard. Mark Vasey, Tenancy Services Manager, said: I am sure that our tenants and leaseholders will understand that their safety is the paramount concern for us. By having items in communal areas and corridors there is the risk that they could cause a hazard. I ask that residents let us know if there are any items in their communal areas that they feel are causing a potential hazard.
Find us online at www.gedlinghomes.co.uk
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Keep your garden tidy with the Garden Maintenance Scheme Are you having problems maintaining your grass or hedges? If so then joining our Garden Maintenance Scheme could be the answer to your problems. Tenants who join the scheme have their grass cut 15 times a year and their hedge cut twice a year. Mark Vasey, Tenancy Services Manager, said: Any tenant can join this scheme and can be assured that they will have a well maintained garden all year round. “There is a range of prices for the service, depending on the size of your garden. “Satisfaction levels from those who use the scheme are incredibly high. Every year we survey tenants and we were very pleased to report that 100% of tenants who responded to the most recent survey said they were satisfied with the service.
Should anyone be interested in joining this scheme for the coming year then please call 0115 9051515 and ask for the Tenancy Services team.
100% n o i t c a f s sati
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Tenancy Services Review of Domestic Abuse Policy Gedling Homes has recently reviewed its Domestic Abuse Policy - a document that guides staff regarding how they should respond to instances of domestic abuse that are reported to us by tenants. Tenants played a key role in this process and Anne Parten, a tenant from Gedling said: “It was very interesting being involved in this review and I hope that tenants feel they can report instances of this type to Gedling Homes and feel reassured that they will receive Gedling H support and advice.” is oppose omes forms of d d to all Mark Vasey, Tenancy Services Manager said: ome abuse... stic Gedling Homes is opposed to all forms of domestic abuse and is committed to assisting our tenants and residents who are victims of such instances. The insight we received from our tenants was first rate and will provide us with a clear template to effectively manage instances of this type.
If you are a victim of domestic abuse, you can contact the Tenancy Services team on 0115 905 1515.
Getting to ‘grits’ with winter!
Winter wonderlands bring their own problems – however lovely the first frost or snow looks. We will be gritting in and around sheltered schemes where we will clear all entry and exit areas. We will not be gritting areas such as car parks but we will provide the grit for you to use as necessary. Please take care if you go out when there is snow and ice on the ground.
Keep Your Valuables Safe At this time of year a lot of us have additional items in our house and cars that may prove tempting to others. Please remember to ensure that you keep your car clear of all items that may prove tempting to potential thieves and also ensure that you keep all doors and windows locked at all times even when you are in the house. Mark Vasey, Tenancy Services Manager said: This is an important message that all tenants need to be aware of. Our partners in the Police advise that a lot of thefts are opportunistic that can easily be avoided if some simple precautions are followed. Remember: • Leave nothing on display in your car • Keep windows and doors locked in your house • Keep sheds and outhouses locked at all times • Dispose of all packaging in a sensible manner and do not leave large empty boxes near your bins as this can alert potential thieves to the gifts you may have indoors Find us online at www.gedlinghomes.co.uk
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Let us in – it could save your life
Carbon monoxide is th silent killer e
Your tenancy agreement says you must let us into your home for gas servicing to be carried out on your appliances to make sure they are safe. Every year we will visit your home to carry out safety checks. This covers your central heating, boiler and gas fires. We are required to carry out these checks by law. Once the service is completed you will receive a Gas Safety Certificate which is valid for 12 months. It is very important that you keep the appointment to carry out this check in order to protect your household and your neighbours. Failure to allow access will ultimately result in Gedling Homes taking legal action to undertake the annual service. If you have a gas supply into your property, we need to do a check even if you may not use the gas supply. If you smell gas: • Immediately turn off your gas at the meter • Open your windows to ventilate the property • Do not use any switches or any naked flames • Call National Grid on the gas emergency freephone number 0800 111 999. REMEMBER – gas servicing could save your life. Carbon monoxide is the silent killer. Don’t put off your service until tomorrow – you may not get the opportunity.
Preventing floods in your home As the Winter is upon us and you may be thinking about going away please remember that burst pipes can happen at any time.
Don’t be caught out this winter. Turn off your cold water stop tap if you are going away and keep your boiler on a low setting throughout winter to help prevent pipes from freezing. Remember that you are responsible for insuring your own possessions in the event of a flood or burst pipe. Gedling Homes offers contents insurance that would mean you were covered if the worst should happen.
Please contact us on 0115 905 1515 to find out more about our home contents insurance. 8
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Investments/Repairs Fantastic feedback Bullock for improvement Construction programme milestone A significant milestone has been reached in the internal improvement 1000th programme. Frank Haslam Milan (FHM) has refurbished the 3,000th external works property for Gedling Homes. completion Gedling Homes and Bullock Construction celebrated the 1000th external works completion at Roe Hill in Woodborough with the tenants, David and June Bailey.
Mr and Mrs Bailey received chocolates and a big bunch of flowers to help celebrate the event. They said: It’s been a pleasure to be involved with the celebration and we thank Bullock Construction and Gedling Homes for the new fencing and paths. Pictured below are the project team with Mr & Mrs Bailey.
To mark the 3,000th completion, Gedling Homes and FHM joined Mrs June Fretwell at her home at Moreland Court and presented her with a bouquet of flowers. Mrs Fretwell was delighted with the improvement to her kitchen and bathroom and thanked Gedling Homes and FHM for doing a great job. Jason Cannon, Head of Investment and Responsive Maintenance, said: This is a significant milestone in the improvement programme and the partnership with FHM has delivered significant sustainable benefits to the borough of Gedling. “We are proud to be part of a partnership that not only provides improvements to customers’ homes but also provides significant benefits to the local community. Pictured below is the project team celebrating the 3,000th handover.
Find us online at www.gedlinghomes.co.uk
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Investments/Repairs
Local charity served up with new kitchen Gedling Homes has supplied a new, fully fitted kitchen to the Gedling Play Forum three months after it was broken into. The community centre that it operates from was broken into in August, with vandals leaving the kitchen in a state of disrepair. They broke units, damaged the sink and deliberately flooded the kitchen which caused mould to spread across the walls and doors. Hearing of their plight, local social landlord Gedling Homes provided a new kitchen free of charge, with FHM offering to install the new units, tiles and flooring. Gedling Play Forum, which is run by volunteers, provides a range of services to support local community groups. Activities include table top arts and crafts for children and adults up to the age of 25 with learning disabilities. It also provides training and a meeting area. The building is used by members of the local community so the kitchen is an essential facility for community groups and individuals. Resource centre co-ordinator, Lesley Rhodes from Gedling Play Forum is delighted with the new kitchen. On behalf of all our volunteers, we are very She said: grateful to Gedling Homes and FHM for providing us with this new facility, its brilliant.
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Lynn Clayton, Managing Director for Gedling Homes said,
Gedling Play Forum does some excellent community work which is incredibly valuable to the people that use it and we wanted to work with partners to replace the kitchen as it’s a crucial piece of equipment that the forum needs to run services.
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Tenant Inspector Toni Faulkner interviews Lynne Welch, our new Welfare Reform Options Advisor How long have you been with Gedling Homes and what does your new position as Welfare Advisor involve? I started work with Gedling Borough Council in 2001, transferring to Gedling Homes in 2008 through the stock transfer process. My new position will primarily be to contact tenants and visit them in their homes to discuss the impact that the new welfare reforms may have on them. I will be talking to those tenants who are of working age about how this will affect them and what options are available to help them if they have been affected by welfare reform. This may be discussing downsizing to a smaller property if they are affected by the bedroom tax, or making sure that they are in receipt of the correct benefits. I will be able to signpost people to other agencies, or arrange for someone to give them debt advice. What teams have you worked in since you joined Gedling Homes? When I was at Gedling Borough Council, I worked on the reception, and in the Repairs team. At point of transfer to Gedling Homes I continued to work in the Repairs team, before moving into re-lets. My new role as Welfare Reform Options Advisor is also based within the Re-lets team. How do you think your new role will help the people of Gedling? By offering advice to help them adapt to the new reforms, signposting them to other agencies that will be able to help and offering support to some of the most vulnerable tenants who otherwise may not know what options are best for them.
What attracted you to this new position and what do you think will be most rewarding about it? I feel passionately about preventing homelessness, and the affect that the welfare reforms may have on tenants. I think the most rewarding aspect will be knowing that I have been able to help tenants to find the most suitable options for them. Outside of work what are your interests? I love mountain biking and sewing - I used to make wedding dresses in my former life. I enjoy reading crime novels as well as watching a good crime drama on the television. What’s your idea of a good night out? Good company, good food, occasionally going to the theatre. I recently went to see Joan Rivers and she was absolutely fantastic - I laughed all the time the show was on. If you were easily offended then it wouldn’t have been the place for you. What three words would you use to describe yourself? Lively, charismatic and genuine. What is your favourite holiday destination? I love Whitby, but for a city break York is hard to beat. What is your favourite film and why? A bit cheesy but I cannot resist Butch Cassidy and the Sundance Kid. The songs are great to sing along to and the ending, despite the fact they both die, is still a good ending.
11 Find us online at www.gedlinghomes.co.uk
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Recruitmen t
Could this be the job for you? As part of Gedling Homes’ partnering contract with our maintenance contractor Morrison, we are pleased to announce the following vacancies – and one of them could be right for you. If you want more information about any of the roles advertised below, please call 07595 962470.
Part Time Resident Liaison Officer will work in conjunction with the call centre and the operations team. (16 hours) The post holder will be responsible for providing a link between residents, contractors, client and the call centre. They will also represent residents in all matters relating to their repairs and maintenance service. This role will be responsible for resident liaison on behalf of Morrison FS and
Experience required Experience in a customer service role, or similar. Experience of housing and/or repairs and maintenance would be desirable but not essential. Well-developed verbal and written communication skills and the ability to work co-operatively with multi-disciplined groups.
Operations Manager (Full time)
regional managing director and central team as appropriate. Manage the operation of Morrison FS’s contract with Gedling Homes. The successful Experience required applicant will be responsible for achieving or Strong and proven commercial and financial exceeding budgeted profits, while adding knowledge and awareness. Ability to value to the client’s property and/or service communicate and work with staff at all levels. portfolio. They will also be responsible for Share information and be supportive of developing new business opportunities within others. Ability to think ahead, spot new the contract and as the lead sponsor, opportunities and create new and imaginative champion these opportunities through to approaches to work-related issues. final completion with support from the
Finance Administration Assistant (Full time)
Responsible for the day-to-day administration duties in the finance team. This will include phone and computer work, cleaning down financial reports and general office duties. Principle duties are to undertake the finance administrative function for the contract.
Experience required Ability to communicate professionally with customers, client and other member of staff/operatives. Ability to prioritise workload within pre-set time scales. A good understanding of working within a social housing background.
To apply for any of these positions, please send a covering letter and CV to Anna.kimberley@morrisonfs.co.uk 12
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Customer Experience
Cook & Eat Gedling Homes has joined forces with the Food Initiative Group, part of Nottinghamshire Groundwork, to encourage everyone to cook and eat healthily. The healthy eating course is aimed at all tenants but particularly young families who may be struggling to eat well on a tight budget. Cook and Eat is part of Gedling Homes’ work to address food poverty issues across the borough and, following the success of courses run on the Phoenix Estate and in Killisick, more courses are planned for 2013. The courses are being filmed to build up a bank of ‘how-to-cook’ recipes which will be put on Gedling Homes YouTube channel and on the website with recipes which can be printed off.
Tenant Catherine Butcher said: Before I went on this course I had got in a bit of a rut with cooking. The course has been a great way to meet people and learn new skills in the kitchen. I would recommend others taking up this course with Gedling Homes. Steve Ward, Gedling Homes’ Customer Experience Manager, said: We know some of our tenants are struggling to make healthy meals for their family with the cost of food rising all the time. We want to support our tenants and the Cook and Eat partnership is a great way of doing that.
Find us online at www.gedlinghomes.co.uk 13
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And in the Community C Bright ideas from your communities have opened The Community Chest which has provided funding for a number of projects. These include a gazebo at Bramble Court in Gedling, a sunshade canopy at Orchard Court in Carlton and additional seating and a raised flower bed at Seagrave Court in Arnold. Other awards were given to improve an area of waste ground at Newstead Village with additional funding going to a variety of clubs and organisations within the borough of Gedling.
n urt in Carlto o C rd a h rc O nopy at Sunshade ca
nts roveme p m i d a tion Ro a t S e g ad Villa Newste 14
Gazebo at B ramble
Court in Ge dling
Raised flower be d at Seagrave Co urt in Arnold
y Chest t i n u m m The Co ear to y y r e v e 000 has ÂŁ60, munity initiatives om ou support c nt to hear from y a and we w ur ideas for your with yo munity. com
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Customer Experience
y Chest today... Here’s some of the most recent ideas that funding from The Community Chest helped bring to life. >>>>>>> RAVE Cheque Presentation 12th November 2012 Gedling Homes presented a cheque for £2,000 to RAVE - Rural Arts Village Enterprise in Newstead to fund the production of Arts Boards that will be hung around the village. The boards will be created in workshops at Newstead Youth Centre facilitated by a local artist Taurean Flanders or known to his friends as TOZ. Chelsea Harris secretary of RAVE said: “We are really looking forward to getting the project underway.”
Brick Yard Cheque Presentation 19th October 2012
Gedling Homes presented a cheque for £2,000 to the Brick Yard Youth Club in Carlton to fund some of their activities over the next six months. The Youth Club runs every other Friday and the funding from our Community Chest small grants programme will pay for art materials,
gardening equipment and contribute towards tutor costs for some of the sessions. Sarah Briggs Youth Club Leader said: “The funding from Gedling Homes will ensure that we can offer a variety of activities to engage local young people until next Spring.”
Giggles and Squiggles 16th November 2012 Giggles and Squiggles is an independently run stay and play group staffed by volunteers offering a warm and friendly environment for parents and carers of 0-5 year olds. A cheque for £1,000 was presented to the group on Children in Need day, and everyone thanked Gedling Homes for their help.
Find us online at www.gedlinghomes.co.uk 15
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And in the Community Chest today... Bailey Court Bulb Planting 8th November 2012
Gedling Homes funded a bulb planting event at Bailey Court in Netherfield. Children and staff from Netherfield Primary School joined residents and local Councillor Barbara Miller in planting spring bulbs including daffodils, snowdrops and hyacinths. The school’s Teaching Assistant Viv Johnson said: “Many thanks to Gedling Homes for giving the children the opportunity to take part in this afternoon's community project, they really enjoyed themselves.” Everyone looks forward to a bright Spring at Bailey Court!
Cheque Presentation at Britannia Court
Richard Quinn, Neighbourhood Management Officer (right) presented two members of the Britannia Court Residents’ Committee with a cheque for £900. Jack Potter (centre) and Geoff Thorpe (left) applied to the Gedling Homes Community Chest Fund some months ago requesting support to buy some new garden furniture at Britannia. Their application was accepted onto the scheme and funds have now been passed to the Committee which will have it installed by spring next year.
If you have an idea that would improve your community, or help your organisation and would like to know more how to apply please ring us on 0115 9051515 and ask to speak to the Gedling Homes Customer Experience Team or email enquiries@gedlinghomes.co.uk 16
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Customer Experience
Just Rewards Don’t miss out!
e Well diocne! Maur
We are running another prize draw for a lucky winner to receive £200 worth of high street vouchers or gardening work up to the value of £200 or the use of the handyman service for half a day. Remember that if you have not breached any of your tenancy conditions and have a clear rent account or have reached an acceptable repayment plan and you maintain that arrangement, you will be entered into the draw. Congratulations to our latest Just Rewards winner Maurice Jackson, aged 84, who has been our tenant for more than 49 years. He is pictured here with his £200 worth of High Street vouchers.
Star Survey Winner!
ne Well dtoy! Bet
Mrs Betty Wheatley was our Star Survey winner receiving £150 of High Street vouchers.
Could you be a sporting leader?
Are you interested in sports and would like to get involved in learning some new skills that will lead on to gaining a recognised qualification in Sports Leadership? We are looking to sponsor young people aged 14 years and above or tenants who have a genuine interest in gaining a recognised qualification in Sports Leadership. This is a great opportunity to be part of a programme that teaches leadership skills through a whole range of activities and sports and the additional skills could improve your employment prospects – particularly if you’ve always wanted to work in a sport-based job. The programme is run by Gedling Borough Council and is absolutely free. Sounds interesting? Then please call Beverley Mee in the Gedling Homes Customer Experience Team on 0115 9051515 to book your place.
FREE
Find us online at www.gedlinghomes.co.uk 17
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WANT TO GAINAQUALIFICATION? WANT TO LEARN NEW SKILLS? WANT TO MEET NEW PEOPLE? WHY NOT JOIN OUR TEAM OFTENANT INSPECTORS? Gedling Homes Tenant Inspectors are involved with looking at and improving many of the services we provide. We offer a range of involvement opportunities to suit all needs and abilities and offer FREE training and support to enable you to work effectively and develop your skills. The skills you learn are beneficial in other areas, with a number of our inspectors going on to find paid employment. So if the answer to any of the above questions is YES and you would like to get involved in this exiting opportunity please contact a member of our Customer Experience team on 0115 9051515
Apprentice Customer Care OfďŹ cer Our partners Bullock Construction are currently looking to recruit an APPRENTICE CUSTOMER CARE OFFICER to work with the External Works Programme team.
The role will provide all aspects of customer care and work with residents during the period where construction works are undertaken in their home. Should you be interested in this role please visit the FUTURES APPRENTICESHIP AGENCY website at www.sortitonline.com and complete the online application.
For further details on the role please contact Lynne Hollingsworth, Client Relationship Manager at Bullock Construction on 01302 303850. 18
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Our performance
How we’re doing
Performance
Our traffic light system tells you how we are doing.
Our performance matters at Gedling Homes. We are proud of the service we offer you, our customers, and regularly check that we’re on target. We set goals for each area of the company and here we tell you how we’re doing in the areas which matter most to you.
Performance areas
On target, going well
Our target
OK, work in progress
How we What we achieved are doing
Responsive repairs works undertaken Right First Time
93%
95.5%
All responsive repairs completed on time
97%
95.9%
Rent collection rate – rolling 12 month
99.8%
100.35%
Re-let time - general needs and sheltered properties (excluding low demand)
25 days
17.5 days
Re-let time - general needs and sheltered properties (including low demand)
25 days
26.95 days
Customer satisfaction with responsive repairs
97%
96.54%
Customers satisfied with investment works
97%
99.12%
Customers satisfied with gas servicing
97%
99.2%
Customers reporting a complaint who were satisfied with how we dealt with it
80%
84.2%
80%
90%
85%
94.84%
Customers reporting Anti-social behaviour who were satisfied with how we dealt with it Customers satisfied with the condition of property when the property was let
Below target, looking to improve
Find us online at www.gedlinghomes.co.uk 19
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Sheltered Housing Walk and Talks Scheme
Date
Time
Neighbourhood Management Officer
Bailey Court
9 Jan 13
10am
Richard Quinn
Lendrum Court
10 Jan 13
10.30am
Naomi Davy
Britannia Court
16 Jan 13
10am
Richard Quinn
Ernehale Court
16 Jan 13
10.30am
Malcolm Bullard
Orchard Court
17 Jan 13
10am
Richard Quinn
Nabarro Court
24 Jan 13
10am
Naomi Davy
Seagrave Court
5 Feb 13
2pm
Malcolm Bullard
Bailey Court
13 Feb 13
10am
Richard Quinn
St Andrews House
13 Feb 13
10.30am
Naomi Davy
Bramble Court
13 Feb 13
11am
Karen Wright
Walton Court
14 Feb 13
10am
Richard Quinn
Britannia Court
20 Feb 13
10am
Richard Quinn
Coronation Walk
22 Feb 13
10.30am
Malcolm Bullard
Roe Hill
27 Feb 13
11am
Naomi Davy
Bailey Court
13 Mar 13
10am
Richard Quinn
Britannia Court
20 Mar 13
10am
Richard Quinn
Housing Surgeries Location
Date 3 Jan 13 Netherfield St Georges 7 Feb 13 Centre 7 Mar 13 23 Jan 13 The Ark Wollaton 27 Feb 13 Avenue Gedling 20 Mar 13 3 Jan 13 Newstead Village 7 Feb 13 Miners Welfare 7 Mar 13 Every Customer Contact Wednesday of Centre the month 20
Time 11am 11am 11am 11.30am 11.30am 11.30am 9.15am 9.15am 9.15am 9.30am 12.30pm
Neighbourhood Management Officer Richard Quinn Karen Wright Naomi Davy Financial Inclusion team
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What’s Happening Estate Inspections Location
Date
Time
Neighbourhood Management Officer
Oakdale Road area Carlton. Meet at The Elwes Arms Pub
16 Jan 13
10am
Karen Wright
Bourne Mews Netherfield. Meet outside block 1 - 11
4 Feb 13
2pm
Richard Quinn
Smithy Crescent Arnold. Meet on the corner 5 Mar 13 of Runswick Drive and Leivers Avenue Westmoore Close Mapperley. Meet in Westmoore Court car park
10.30am Malcolm Bullard
20 Mar 13 4pm
Naomi Davy
Tenant Involvement Events Event and Location
Date
Equality & Diversity Forum – Gedling House. 16 Jan 13 A panel to look at policies and procedures associated with equality and diversity Sheltered Housing Forum – Foxhill Court. Tenant forum reviewing services provided by 22 Jan 13 the Sheltered housing team Editorial Panel – St Andrews House. 20 Feb 13 A panel which reviews and edits our customer communications
Time
Contact
10am 12pm
Sarah Quinn
2pm 4pm
Sarah Quinn
10am 12pm
Sarah Quinn
Princess Close/ Queens Avenue Leaseholder 6pm Forum- Gedling House. Leaseholder forum 12 Mar 13 8pm to have your say and for Gedling Homes to listen to your views on the services provided
Sarah Quinn
Editorial Panel – St Andrews House. A panel which reviews and edits our customer communications
Sarah Quinn
13 Mar 13
10am 12pm
Sheltered Housing Forum – Bramble Court. 2pm Tenant forum reviewing services provided by 19 Mar 13 4pm the Sheltered Housing team
Sarah Quinn
Equality & Diversity Forum – Gedling House. 10am 20 Mar 13 A panel to look at policies and procedures 12pm associated with equality and diversity
Sarah Quinn
Find us online at www.gedlinghomes.co.uk 21
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Competitions
WORDSEARCH
January February March April May June
July August September October November December
You can win £25 in vouchers in our “Months” wordsearch. Send your completed entries to us and a winner will be picked from the correct entries received by Friday 22nd February 2013. Return to: Wordsearch Competition, Gedling Homes, Gedling House,Wood Lane, Gedling, Nottingham NG4 4AD
K N T H C
L M T
Y
K G M V W N
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K M N T
M E
B
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K D D M B
T D W G V
C B
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B
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T G B
Y M P
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L M L W W
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D E
K
K N A O C T O B
D T
L N W R
L
P M L
R
A G
R U A
K
K
P N K
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K W M E
B
Y X K
E
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F
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A G T
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H E
R N N H
J
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K M
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R G Z
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A
R M K
R
R N L
H G C X H P
C
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H N R
P E
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C C M R G R U N E
K O
U Q M U L
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A D R
Y V
B M E
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J
K M W P Q M B
B
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U G U A
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K
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Name: ______________________________________ Telephone: ____________________ Address: __________________________________________________________________ _________________________________________________________________________
SUDOKU
You can win £25 in vouchers in our Sudoku competition. Send your completed entries to us and a winner will be picked from the correct entries received by Friday 22nd February 2013. Return to: Sudoku Competition, Gedling Homes, Gedling House,Wood Lane, Gedling, Nottingham NG4 4AD
6 2
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Name: ______________________________________ Telephone: ____________________ Address: __________________________________________________________________ _________________________________________________________________________ 22
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SPOT THE DIFFERENCE
There are 10 differences in the two pictures above - can you spot them?
And the winners are…
The winner of the wordsearch competition in our Autumn edition is Chelsea Ash from Calverton who wins £25 of high street vouchers. And a Burton Joyce tenant won £25 for correctly completing the Sudoku competition. Chelsea Ash Find us online at www.gedlinghomes.co.uk 23
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This information is available in large print, audio and Braille.
This information is from Gedling Homes. If you can tell us which language you speak, we will arrange for an interpreter. Or you can ask a friend or relative to phone us 0115 905 1515.
Chinese
Gujurati
Kurdish
Urdu
Polish
Contact us By sending us an e-mail: General enquiries: enquiries@gedlinghomes.co.uk Tenant Involvement: tenantinvolvement@gedlinghomes.co.uk By writing to us at: Gedling Homes, Gedling House, Wood Lane, Gedling, Nottingham. NG4 4AD In person: Please visit our Customer Contact Centre on the ground floor at: The Civic Centre, Arnot Hill Park, Arnold, Nottingham NG5 6LU. The opening times are 9.00am to 5.00pm Monday to Thursday and 9.00am to 4.30pm on Friday
@Gedling_Homes 24
By phone: 24/7 Repairs line 0300 0300 400 Anti Social Behaviour (24 hours) 0808 145 6555 Rent Payments 0161 331 2224 (24 hour automated payment line) For all other enquiries please ring 0115 905 1515 and ask for the team you want to speak to.