Panasonic forges new partnerships to offer ‘best in class’ customer service Panasonic announces partnerships with ENSE and Total QSR in order to boost service levels to its customers, both pre and post sales
T
he Company has forged a relationship with
thrilled to be working with Panasonic, covering warranty
ENSE, the UK’s premier catering equipment
calls for its range of ovens.
buying consortium, in order to renew the focus
marques, providing expertise in service and repairs for
on its distribution network and offer end-user
some of the busiest and most popular brands like Burger
operators ‘best in class’ sales support and pricing, from
King and Wagamama, we are very excited to be able to add
initial meeting to after sales service.
a fantastic manufacture such as Panasonic to our portfolio.
With revived emphasis being placed on the SCV2 speed
We pride ourselves on cultivating relationships with our
convection oven, Panasonic is introducing a network of
partners and leading brands across the food industry and
regional centres, so anyone can see the oven in operation,
are really pleased to be supporting Panasonic’s end users.
as well as a four week, no obligation, free trial. In addition,
The vital role a microwave performs in a commercial
the Company has created a number of sector specific
kitchen isn’t lost on us; it can perform a variety of functions
menus that are adaptable to suit a customer’s needs.
in place of multiple items of light equipment. Our aim is to
The additional partnership with Total QSR, as sole service
deliver service excellence and prioritise our clients’ safety
partner, ensures the customer journey is completed with
and satisfaction.”
a servicing and repair offer that will cover the SCV2 and
The SCV2 is unique among speed convection ovens; all
the Company’s range of commercial microwave products,
ovens in this class work on the same principle of using
across the UK.
high temperature convection combined with a browning
Andrew Whyte, Assistant Product Manager, Panasonic UK
function (grill) and microwave. The inverter microwave
Ltd; “It was imperative for our plans going forward to find
technology used in the Panasonic SCV2 is unique in the
partners we could work with who show service excellence
market today as it is the only oven that you can truly
and who are wholly focused on providing the best service
determine the power level.
possible for Panasonic, and our customers.
speed ovens, the power level is set to 100% and it’s the
“The recent union with Total QSR as our service partner
cook time that is variable. With the SCV2 you can choose
will mean we can offer next day service calls included in
any of eight levels of power from 100 to 1,100 watts, giving
our warranties and seven days a week cover for operators
complete confidence that the foods will be heated evenly,
with the SCV2. Plus, to align with our core microwave
no matter how delicate.
business, for just £250, that warranty can be extended to
To find out more about Panasonic’s range of commercial
be fully inclusive for three years.”
microwave ovens, email commercial.ovens@eu.panasonic.
Joanne Herridge, Marketing Manager, Total QSR; “We are
com or go to panasonic.co.uk/pro-cooking
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Fastfood Professional • April and May 2022
Working alongside global
Put simply, with all other
April and May 2022 • Fastfood Professional
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