On-Board Information

Air Conditioning

Just like the entire ship, your cabin also has air-conditioning. The cabin temperature can be individually adjusted. When you open the balcony door, the air circulation unit is automatically switched off.

All-Inclusive

Guests can expect soft and alcoholic drinks all day (including beer, wine, selected spirits, cocktails, soft drinks, water, speciality teas and coffee), an embarkation snack, a delicious and well-balanced breakfast station, an extensive lunch station, tea and coffee hour and an excellent dinner station in the evening (on the Douro sailings the dinner has a served main course). Many cruises also include seasonal extras such as sandwiches or a midnight snack. All inclusive starts at check-in (normally 2pm) and ends at 9am on the last day. Outside of this is chargable.

Pets

Pets are not allowed on-board ship.

Announcements

Loudspeaker announcements can be heard on deck and in the cabins (via on-board TV) and are mainly made prior to shore excursions and important events and for special points of interest along the river. Bars

Each of the A-ROSA ships offers an indoor bar/lounge bar and outdoor bar and lounge. The locations of these will differ from vessel to vessel (see individual deck plans) and the provision of the outdoor facilities is weather-dependent. Opening hours will be found in the Daily Programme in your cabin.

Bathrobes

Bathrobes are available upon request from your cabin steward/ess, if they are not placed in the cabin already. Bicycles/Biking

For more information on the cycling excursions, please contact the on-board A-ROSA SPA department or ask at reception. Unfortunately, it is not possible to take your own bikes on the cruise.

Clothing

On-board and during the shore excursions, you can wear what you like. Dress code is comfortable and casual. Please remember to bring warmer clothes for the evenings out on deck. For the shore excursions, we recommend you bring sturdy shoes. For the restaurant we recommend smart casual dress. Concierge Service

Our reception team will be available to fulfil your individual requirements (e.g. reservation of tickets for cultural experiences or special excursions, organisation of transfers). On the A-ROSA FLORA and SILVA all suite guests may use our new butler service. We are available 24 hours for any request.

Connecting Doors

On the ships A-ROSA AQUA, VIVA, FLORA and SILVA, every deck has at least two cabins with connecting doors. These can also be used as family cabins.

Customs Tariff Regulations

Please observe the valid customs tariff regulations when importing and exporting goods and foreign currencies.

Daily Programme

For all important information and instructions, please see your A-ROSA Journal, which will be placed in your cabin each evening.

Deckchairs

On the sun deck you will find deckchairs and a sun canopy. In the interest of all passengers, please don’t reserve deckchairs. Woollen blankets for cooler weather on deck can be found in your cabin.

All ships have stairs and not all are equipped with passenger lifts. Therefore, not all ships are suitable for passengers with restricted mobility. The ships that are fitted with passenger lifts are the A-ROSA ALVA and the new E-Motion ship.

Doctor

Although there are no medical facilities aboard ship, we can rely upon the medical treatment available due to the infrastructure of the travel region.

Drinking Water

The water on board is drinkable.

Excursions

Almost all ports of call are starting points for interesting shore excursions. For more information, please see page 68-69. Please also make use of the onboard information event on the first evening (embarkation day): bookings can be made on board. A-ROSA is only acting as an agent for the excursions offered. The local agencies will act as tour operators to organise and accompany the excursions.

Going Ashore

In the EU, you can leave the ship as soon as we dock. In non-EU countries, you can only leave the ship after permission is granted by the local authorities. In your own interest, we request that you are back on board no later than 30 minutes before we cast off. The docking times may change at short notice. Please pay attention to announcements and information in the daily programme. Please pick up your shore pass from the front desk, before going ashore. After returning on board, please hand the pass back to the reception. The shore passes are used to check whether all guests are back on board.

Hairdryers

A hairdryer can be found in your cabin (not the bathroom) in one of the drawers near the mirror or in the wardrobe.

Insect Screens

For protection against insects, an insect screen in the form of a roller blind/sliding element is attached to the outside of the balcony door. When operating the roller blind, please be careful to exert equal force on both sides in order to prevent it from getting stuck. It can be locked at the bottom.

Itinerary

You can find the planned itinerary in the brochure. The information is subject to change. High and low water, maintenance work and waiting times at locks and bridges due to shipping traffic may result in short-notice changes to the itinerary. In rare cases of extremely high or low water or force majeure, parts of the itinerary may have to be completed by bus or train and in individual cases overnight stays in hotels may be necessary. This card is your A-ROSA key and credit card. Please always carry your key with you. In case of loss, please notify the reception immediately.

Laundry

In your wardrobe, you will find laundry bags and order notes for our laundry service. This will be charged to your on-board account. Suite guests may enjoy the laundry service free of charge.

Methods of Payment

The on-board currency is euros. During the cruise, you can use your on-board credit card on the ship, and this also acts as your cabin’s key card. At the end of the cruise, you can pay your final bill either in cash, with Maestro card or with the following credit cards: American Express, MasterCard or Visa.

Money Changing

Unfortunately, there are no on-board money changing facilities. However, bureaux de change can be found in the vicinity of our docking locations.

Mooring Area

In some towns, it is usual for the port authorities to assign several ships the same mooring area due to the large volume of shipping traffic. In such cases, the ships are moored next to each other and you may not be able to see out of your cabin properly and you may need to exit across other vessels whilst going ashore. Unfortunately, A-ROSA has no influence over this.

A heated pool can be found on the Sun Deck of the following ships: A-ROSA ALVA, DONNA, FLORA, SILVA, STELLA and the new E-Motion ship. A heated whirlpool can be found on the ships A-ROSA AQUA, VIVA and the new E-Motion ship in the SPA outdoor area on deck 3. You can find bath towels in your cabin.

Post

Postcards and letters can be handed in at the reception. The mail will be sent from the next port or at the end of the cruise.

Reception

The reception is open round the clock.

Restaurant

There are no fixed table or seating arrangements and food is served buffet-style. Mealtimes can be found in the daily programme but here is a helpful guideline.

Please note it is subject to change:

• Coffee & croissant 6:30-7:00 • Breakfast 7:00-9:30 • Lunch 12:30-14:00 • Tea time 15:30-16:00 • Dinner 19:00-21:00 A-ROSA Dining – By Reservation – see page 10

Served dinner on all cruises longer than 5 nights for a surcharge

• Offered on several evenings during the cruise • Menu and tables must be reserved by noon • Larger groups are able to reserve a table to ensure they can sit together • Menu will vary locally, seasonally and depending on the conditions on board and will be published the evening before

Safe

You will find a free safe installed in your cabin’s wardrobe where you can store your personal valuables.

Safety

Make sure you pay attention to the safety notices in the form of information signs and announcements or safety videos.

Shop

Here you will find a selection from our exclusive A-ROSA collection: films, cosmetics, everyday commodities and souvenirs. The opening hours can be found in the daily programme.

Smoking

Smoking is only permitted on the outdoor deck. Please do not throw any cigarette butts overboard, but instead dispose of them in the containers provided. Throughout the entire indoor area and in the cabins, smoking is strictly prohibited. Sockets/Power Supply

The on-board voltage is 220 V/50 Hz. A dual voltage 220/110 V socket for electrically operated razors and toothbrushes can be found in the bathroom. It is not suitable for other electrical appliances. In the cabin, there are also several other sockets (220 V) that can be used but please note they take European two-pin plugs so you will need to bring an adaptor.

SPA-ROSA

Here you will find exercise machines, massage rooms and a relaxation area, as well as the following saunas: A-ROSA ALVA/DONNA/the new E-MOTION ship: Organic and Finnish sauna A-ROSA STELLA: Steam/Organic and Finnish sauna A-ROSA AQUA/FLORA/SILVA/ VIVA: An adjustable sanarium.

Special Diets

If you are following a special diet, please contact your restaurant chef at the start of your trip. Please notify us of any food allergies/intolerances prior to the start of your trip.

Sun Deck

When passing under low bridges, depending on the water level, you may sometimes be required to leave the Sun Deck for safety reasons. Please pay attention to the crew announcements and the information signs.

Telephone

The ships of the A-ROSA fleet are equipped with a modern GSM telephone system, which enables you to make phone calls worldwide via direct dialling. You can find information about chargers at the reception or in the on-board ABC in your cabin.

Tipping

Of course, it is entirely at your discretion whether you wish to give tips and how much you wish to give. These should show your acknowledgement of good service. At the end of the cruise, you will find a tip box for the entire crew at the reception. Of course, at any time you may give the employees individual tips or pay them through your on-board account.

TV Programmes

The TV reception is via satellite. While passing through locks and on certain parts of the journey, you may experience interference with reception. There are some international channels available.

Wake-up Calls

You can program wake-up calls into your cabin telephone. You will find instructions on the back of the onboard ABC. Alternatively, reception will also be happy to give you a wake-up call.

Wi-Fi

Wi-Fi is provided free of charge in accordance with A-ROSA’s conditions of use. You can request a login and password from reception that will be valid for the duration of your holiday. Internet reception is limited and varies by location.