Visual Identity Guidelines 1
03...... intro brand message 04...... logo tagline and logo lockup 08...... typography
Table of Contents
10...... color 12...... corporate identity applications
business cards
stationery
fact sheet
18...... video 21...... photography 24...... online web
social
2
why do we need visual identity guidelines? This style guide is meant to assist us as we create content for Convergys. Anything from style of imagery to how headlines are written can be found in this document. Anytime someone new joins the team or something needs clarification, simply direct them to this guide.
3
handling the logo The flexibility of Convergys demands a logo that can be read in many different contexts. This section provides a few examples of how the Convergys logo should be used in addition to examples of how it shouldn not.
4
Primary Usage
Primary Usage Reversed
logo treatments and sizes
Secondary Usage
Secondary Usage Reversed
We want to make sure that the logo is clear and recognizable no matter the size. A single color logo on flat surface of color is a great way to ensure legibility at different sizes. Any of the executions to the left are good examples of logo usage.
Pair with Imagery (A)
Logo placement will vary depending on a design’s composition. It is important to keep the logo clear and legible in all instances. Think of it as a stamp or signature as apposed to a headline or decorative element (see rules on next page).
Pair with Imagery (B)
45Âş angle
Color: PMS 320
Color: PMS 320 with transparency set to multiply
5
Do not use 2 colors.
Do not use black.
Do not use drop shadows.
Do not use an accent color.
Do not use a color other than teal or blue.
Do not rotate the logo.
Do not put a color logo on top of an image.
Do not put a color on top of a color.
Leave space around the logo.
Do not crop the logo.
never do this to the logo These are all examples of executions to stay away from. Maintaining consistency with the logo is very important. Brief explanations of what not to do are to the left.
6
Convergys and tagline lockup
Rules for proper usage include:
In order to properly display the Convergys tagline, certain rules are to be applied to maintain brand consistency.
• Tagline cannot be used on its own • Always use Helvetica Bold • Tagline can be reversed if it helps improve legibility • Use sentence case • Tagline must break exactly as below (after ‘brands’ and after ‘who’)
tagline and logo lockup The tagline does not need to be used with the logo but should always be placed within reasonable proximity of the logo.
Tagline must be placed outside of the Convergys safe area but within reasonable proximity.
Consistent. Committed. Connected.
Periods should be equally aligned when displayed as a unit.
X-height of the tagline should be proportionate to or greater than the Convergys logo’s x-height.
Consistent. Committed. Connected. If logo and tagline appear on Convergys brand colors, reverse the type to all white to match logo.
Accompanying company logo
Logo usage when accompanied by another brand
• Accompanying logo should always be equal or smaller than the Convergys logo. • Logo should always appear first or above other brand logo.
7
now let’s talk typography Since written content is our greatest asset, it is important to take steps to ensure that it is well received by our audience.
8
Helvetica bold. AaBbCc123. Headline. Helvetica Bold
Helvetica regular. AaBbCc123. Sub-headline. Helvetica Regular
Body. Arial Regular
Arial regular. AaBbCc123.
these are our typefaces The typefaces/fonts that we use are basic fonts that will work in print and online. Helvetica Bold. This font is mostly used for headlines (e.g. page headlines) and will usually appear in blue (If Helvetica is not available, replace with Arial Bold). Helvetica Regular. This font is going to be used for most sub-headlines (e.g. article titles) and will usually be the same color as the main body text (If Helvetica is not available, replace with Arial Regular). Arial Regular. This font will be used for all long-form body text that is not a headline. It will always be a dark gray color.
9
next, we add some color We have defined a limited yet powerful color palette. This section will bring clarity to the color decisions that have been made.
10
meaningful color palette
Primary Palette Light
R: 0 G: 160 B: 175
Dark
C: 100 M: 0 Y: 31 K: 7
PMS 320
R: 0 G: 107 B: 110
Light
C: 100 M: 0 Y: 38 K: 47
PMS 323
R: 0 G: 84 B: 158
Dark
C: 100 M: 69 Y: 0 K: 9
PMS 661
R: 0 G: 47 B: 101
Dark
C: 100 M: 68 Y: 0 K: 52
PMS 655
PMS 432
Dark
R: 255 G: 239 B: 0
C: 0 M: 1 Y: 100 K: 0 PMS Yellow C
R: 197 G: 169 B: 1 PMS 111
PMS 179
PMS 174
Light
Dark
Light
Dark
R: 227 G: 27 B: 35 PMS 1797
C: 0 M: 100 Y: 99 K: 4
R: 158 G: 11 B: 15 PMS 188
Light
C: 0 M: 11 Y: 100 K: 27
C: 0 M: 100 Y: 100 K: 40
R: 241 G: 91 B: 34
R: 189 G: 189 B: 176 PMS 414
Dark
C: 0 M: 79 Y: 100 K: 0
C: 0 M: 0 Y: 10 K: 30
R: 168 G: 77 B: 16
R: 149 G: 148 B: 132
C: 77 M: 64 Y: 52 K: 44
A limited palette can be very powerful. Teal and blue are our core Convergys colors. These colors are mostly used for larger elements and page headlines. Our secondary palette contains colors that are used for accents.
Secondary Palette Light
R: 51 G: 62 B: 72
C: 0 M: 70 Y: 100 K: 0
C: 0 M: 0 Y: 16 K: 50
PMS 416
11
corporate identity applications The Convergys stationery and business cards are two most widely used public-facing materials, therefore, consistency of thse two items across the Convergys network is key. The following provides instructions and suggestions for maintaining consistency in style and format for the business cards and stationery.
12
Stationery & Business Cards
Iciumquist Facidel
consistency on all print collateral To reflect our global network, the business cards and stationery are consistent across the globe.
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Lorem Ipsum 201 EAST 4TH STREET CINCINNATI, OHIO 45202
13
business card color variations
Business card | color option A
Front
Back
A limited color palette can be very powerful. For this reason, we limit our colors on our business cards to two options.
Convergys Corporation
2"
Jane Doe
Core Title Descriptive Title
3.5"
Street Address | City Name and Zip
O XXX-XXX-XXXX M XXX-XXX-XXXX E name@convergys.com
12pt
12 pt 10pt
Teal and blue are the core Convergys colors and make up the primary colors for all print collateral. Do not alter or change the design of card beyond customizing the text.
Business card | color option B
Back
Front
Convergys Corporation
2"
Jane Doe
Core Title Descriptive Title
Street Address | City Name and Zip
O XXX-XXX-XXXX M XXX-XXX-XXXX E name@convergys.com
3.5"
14
business card international
Business card | color option A Chinese
Front
Back
Convergys 公司
The business card design can be altered by centering the text located on the back. This allows additional space for language translation.
街道地址 | 城市名稱和郵編
2"
李四 核心標題 描述性標題
該 XXX-XXX-XXXX 米 XXX-XXX-XXXX 和 name@convergys.com
12 pt 3.5"
12pt
10pt
15
fact sheet— breaking the grid
Fact Sheet Cover
To reflect our global network, Convergys collateral should maintain visual consistencies. Design elements will vary from design to design, therefore will require a professional when making updates or creating new deliverables. This section will focus on the basic rules and act as a visual guide. It is expected that a designer will have to take calculated risks to complete a fact sheet design.
Consistent. Committed. Connected. Front and back
150+
locations
4 Billion+
customer contacts per year
31
countries
125,000+ employees
47
languages
$3 Billion in revenue
Global Reach Headquartered in Cincinnati, Ohio, we have locations in 31 countries around the world.
SWE
North America
DEN
CANADA UK
GER
MAN
Y
POLAND
EMEA
Asia Pacific
FRANCE
UNITED STATES
Consistent. Committed. Connected.
SPAIN
CHINA
Convergys is a global leader in customer management. Our talented and
dedicated team serves leading household brands in
industries such as communications, retail, healthcare, technology, financial services, and government.
Convergys is passionate about delivering world class
Clients Half of Fortune 50 companies trust Convergys with their most important asset: their customers. 8 of the top 10
that customer service in an increasingly multi-channel
8 of the top 10
environment can be complicated.
Our 30+ years of experience and unique mix of Agents,
Analytics, and Technology allow us to expertly guide our clients as they balance their priorities to grow revenue, improve customer satisfaction, and reduce costs.
India
INDIA
Philippines
150+
4 Billion+
customer contacts per year
locations
31
countries
125,000+ employees
Convergys is a global leader in customer management. Our talented and
dedicated team serves leading household brands in technology, financial services, and government.
Half of Fortune 50 companies trust Convergys with their most important asset: their customers.
customer service each and every day. We understand
8 of the top 10
that customer service in an increasingly multi-channel
8 of the top 10
Communications Companies
that our clients have individual business needs, and
NYSE: CVG
Our 30+ years of experience and unique mix of Agents,
Commercial Banks
environment can be complicated.
7 of the top 10
Analytics, and Technology allow us to expertly guide our clients as they balance their priorities to grow revenue, ©2014 Convergys Corporation. All rights reserved. Convergys and the Convergys logo are registered trademarks of Convergys.
improve customer satisfaction, and reduce costs.
in revenue
Convergys proudly serves the Fortune 500.
Convergys is passionate about delivering world class 201 EAST 4TH STREET CINCINNATI OH 45202 UNITED STATES www.convergys.com
$3 Billion
Clients
industries such as communications, retail, healthcare,
1.800.510.9220
47
languages
Technology Companies 6 of the top 10 Healthcare Organizations 4 of the top 10 Retailers
03-01-14
Convergys proudly serves the Fortune 500.
customer service each and every day. We understand that our clients have individual business needs, and
EGYPT
Latin America
Inside
Communications Companies Commercial Banks 7 of the top 10 Technology Companies 6 of the top 10 Healthcare Organizations 4 of the top 10 Retailers
Industry Recognition
Industry Leader
Gartner Magic Quadrant for Customer Management Contact Center BPO
We are the number one provider in the U.S. customer management services Business Process Outsourcing (BPO) market, a growing industry that last year was estimated to be greater than $30 billion. Convergys is proud that Gartner—a top industry analyst firm—has, for the third consecutive year, placed Convergys in the Leaders Quadrant of the Magic Quadrant for Customer Management Contact Center BPO.1
Solutions Agents
Our agents deliver superior care with our full range of contact center services delivered via phone, email, and chat. Convergys provides solutions across the customer lifecycle, including:
Outsourcing 2011 –2013
Analytics
Our more than 400 analytics professionals apply techniques that improve the cross-channel experience and customer loyalty, including: ■
Post-Contact Surveys
■
Customer Service
Relational Loyalty
■
Segmentation and Profiling
■
Customer Retention
■
Technical Support
Repeat Call Analysis
■
■
End-to-End Selling
Agent Path Analysis
■ ■
Complex Device Support
■
Back Office
■
■
Agent Performance Management Customer Interaction Assessment
■
Collections Quality Assurance
■
■
Chat Optimization
Direct Response
■
■
Propensity Modeling
■
Home Agent
■
GIS Mapping
■
Voice Analytics
Sustained Competitive Advantage Comprehensive Solutions
■
Global operating model
■
■
Metrics that matter
■
■
1
Cost effective and consistent service
11 Years as One of Fortune’s Most Admired Companies CRM Magazine Service Award
■
Quality Delivery
Positioned in the Leaders Quadrant for 3 consecutive years
■
Breadth and depth of services Global capacity and work-at-home Analytics and technology
Frost and Sullivan Philippines Contact Center Outsourcing Market Share Leadership Award 2013
Technology
Our innovative contact center technology solutions include: ■
Personalized Selling
■
Campaign Management
■
Personalized Care
■
■
Chat
■
Intelligent Self-Service
■
Collections
■
Retention
■
Telco Provider Solutions
■
Cloud Based Dialer
■
Rapport Builder
■
Automated Surveys
■
Lead Capture
■
Voice Analytics
Close Client Engagement
Profiled as a Best in Class Vendor for Thought Leadership in Outsourcing Vendor Analysis 2012
Golden Peacock Awards Innovative Product/Service 2012
Company of the Year 2013 Employer of the Year 2013
2008 – 2012
Community
The Convergys Community Action Network supports local programs in every country in which we operate.
$1M+
14,000
donated to communities
Convergys volunteers have participated in CAN charitable activities
Account management approach
29,000
11,000
Understand unique client needs
school-supply items have been donated
articles of clothing donated to those in need
Multiple languages
CEB Tower Group Retail Banking
IAOP Global Outsourcing 100
■ ■
Brandon Hall Excellence Awards Best Program for Sales Training and Performance - Silver 2012 Best Learning Team - Silver 2012 Best in Competencies and Skill Development - Bronze 2013
International ICT Awards - Philippines BPO Information Week 500 2010 – 2013
■
■
Call Center Excellence Awards Best Outsourced Provider 2012
Employees Convergys has more than 125,000 employees in 31 countries around the world, including North America, Latin America, Europe, Asia and in our work-at-home environment. We are proud to join other organizations in supporting military hiring programs such as Joining Forces, Milicruit, CompTIA, and the Military Spouse Employment Partnership (MSEP).
Strong operational capability and culture
Gartner “Magic Quadrant for Customer Management Contact Center BPO” by TJ Singh, December 24, 2013.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
100+
20,000+
unique organizations receiving support from employees around the world
volunteer hours
16
Fact Sheet
Use Pantone Yellow C on bottom border line elements.
Follow logo guidelines when considering appropriate logo placement on fact sheets.
Global Reach
When using Convergys supplied photography, images should be grayscale and looking in toward the page rather than away.
Headquartered in Cincinnati, Ohio, we have locations in 31 countries around the world.
SW
North America
ED
EN
CANADA UK G ER
M
AN
Y
POLAND
EMEA
Asia Pacific
FRANCE
UNITED STATES
Consistent. Committed. Connected.
SPAIN
CHINA
EGYPT
India
INDIA
Philippines
Latin America
150+
locations
4 Billion+
customer contacts per year
31
countries
125,000+ employees
Convergys is a global leader in customer management. Our talented and
dedicated team serves leading household brands in
industries such as communications, retail, healthcare, technology, financial services, and government.
Convergys is passionate about delivering world class 1.800.510.9220
8 of the top 10
NYSE: CVG
Our 30+ years of experience and unique mix of Agents,
Analytics, and Technology allow us to expertly guide our clients as they balance their priorities to grow revenue, Š2014 Convergys Corporation. All rights reserved. Convergys and the Convergys logo are registered trademarks of Convergys. 03-01-14
improve customer satisfaction, and reduce costs.
Design elements will vary depending on content. There are basic rules to be followed to maintain consistency throughout all fact sheets.
Subheads utilize Pantone 432 when placed on white.
Convergys proudly serves the Fortune 500.
that customer service in an increasingly multi-channel environment can be complicated.
in revenue
Half of Fortune 50 companies trust Convergys with their most important asset: their customers. 8 of the top 10
that our clients have individual business needs, and
$3 Billion
Clients
customer service each and every day. We understand
201 EAST 4TH STREET CINCINNATI OH 45202 UNITED STATES www.convergys.com
47
languages
Icons should utilize colors from the secondary color palette to create higher contrast.
visual breakdown of fact sheet design elements
Communications Companies Commercial Banks
Visualizations or infographics utilize secondary color palette.
7 of the top 10 Technology Companies 6 of the top 10 Healthcare Organizations 4 of the top 10 Retailers
Social media icons utilize the secondary Pantone 416. Do not use social networking brand colors.
17
visual breakdown of fact sheet design elements
Fact Sheet
Reversed type in white when placed on solid colors from primary color palette.
Subheads utilize Pantone 432 when placed on white.
Industry Recognition
Industry Leader
Gartner Magic Quadrant for Customer Management Contact Center BPO
We are the number one provider in the U.S. customer management services Business Process Outsourcing (BPO) market, a growing industry that last year was estimated to be greater than $30 billion. Convergys is proud that Gartner—a top industry analyst firm—has, for the third consecutive year, placed Convergys in the Leaders Quadrant of the Magic Quadrant for Customer Management Contact Center BPO.1
Solutions Agents
Our agents deliver superior care with our full range of contact center services delivered via phone, email, and chat. Convergys provides solutions across the customer lifecycle, including:
Outsourcing 2011 –2013
Analytics
Our more than 400 analytics professionals apply techniques that improve the cross-channel experience and customer loyalty, including: ■
Post-Contact Surveys
■
Relational Loyalty
■
Customer Retention
Segmentation and Profiling
■
Technical Support
Repeat Call Analysis
■
Agent Path Analysis
Customer Service
■ ■ ■
End-to-End Selling
■
Complex Device Support
■
Back Office
■
Collections Quality Assurance
■
■
Direct Response
■
■
Propensity Modeling
Home Agent
■
GIS Mapping
■
Voice Analytics
■
■
Agent Performance Management Customer Interaction Assessment Chat Optimization
Sustained Competitive Advantage Quality Delivery
Comprehensive Solutions
■
Global operating model
■
■
Metrics that matter
■
■
1
Cost effective and consistent service
11 Years as One of Fortune’s Most Admired Companies CRM Magazine Service Award
■
■
Positioned in the Leaders Quadrant for 3 consecutive years
■
Breadth and depth of services Global capacity and work-at-home Analytics and technology
Frost and Sullivan Philippines Contact Center Outsourcing Market Share Leadership Award 2013
Technology
Our innovative contact center technology solutions include:
Call Center Excellence Awards Best Outsourced Provider 2012
Brandon Hall Excellence Awards Best Program for Sales Training and Performance - Silver 2012 Best Learning Team - Silver 2012 Best in Competencies and Skill Development - Bronze 2013
CEB Tower Group Retail Banking Profiled as a Best in Class Vendor for Thought Leadership in Outsourcing Vendor Analysis 2012
Golden Peacock Awards Innovative Product/Service 2012
International ICT Awards - Philippines BPO
■
Personalized Selling
■
Campaign Management
■
Personalized Care
IAOP Global Outsourcing 100
■
2008 – 2012
■
Chat
■
Intelligent Self-Service
■
Collections
■
Retention
■
Telco Provider Solutions
■
Cloud Based Dialer
■
Rapport Builder
■
Automated Surveys
■
Lead Capture
■
Voice Analytics
Close Client Engagement
Information Week 500 2010 – 2013
Community
The Convergys Community Action Network supports local programs in every country in which we operate.
$1M+
14,000
donated to communities
Convergys volunteers have participated in CAN charitable activities
■
Account management approach
29,000
11,000
■
Understand unique client needs
■
Multiple languages
school-supply items have been donated
articles of clothing donated to those in need
■
Strong operational capability and culture
Gartner “Magic Quadrant for Customer Management Contact Center BPO” by TJ Singh, December 24, 2013.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Company of the Year 2013 Employer of the Year 2013
100 +
20,000+
unique organizations receiving support from employees around the world
volunteer hours
Employees Convergys has more than 125,000 employees in 31 countries around the world, including North America, Latin America, Europe, Asia and in our work-at-home environment. We are proud to join other organizations in supporting military hiring programs such as Joining Forces, Milicruit, CompTIA, and the Military Spouse Employment Partnership (MSEP).
Subhead color can vary but must stay within the primary color palette. Designer’s visual choice.
Icon colors can vary depending on overall design composition. Designer’s visual choice.
18
video fundamentals Multimedia elements are an important aspect of any website. When done appropriately, adding video can greatly enhance a website. Videos for Convergys.com should be clean and consistent throughout the site. This section will explore text colors, lower thirds, and simple transitions that are available on almost all non-linear editing applications.
19
keep transitions simple and clean
Transitions
Transitions between edits in a video should be used sparingly, if at all. If transitions are necessary to create a cohesive video, they should be simple, clean and consistent through out the duration of the video. Options for appropriate transitions are as follows:
1
2
Final Cut Pro/Premiere Pro
Additive Dissolve: Adds the two clips so that the first clip fades out and the second fades in. Cross Dissolve: Blends the first clip into the second clip.
3
Transitions provide a smooth segue into new content or subject matter in a video. They can also be used to avoid a lapse in time or to avoid jump cuts.
Avid
Dissolve Quick Transition: Adds the two clips so that the first clip fades out and the second fades in. Transitions can be used appropriately to ensure a smooth flow of video content. Avoid any type of transition that is obvious, distracting, or takes away from the overall content. These would include 3D simulation, page peel, wipe, slide, stretch, or any other noticeable transition. Remember that any transition that you use must be extremely generic. Any other editor, using any other software, must be able to replicate the transition style in each different video created for Convergys.
20
Lower Thirds
Color | 80% Opacity
R: 0 G: 160 B: 175 PMS 320
C: 100 M: 0 Y: 31 K: 7
lower thirds Lower thirds are an informative and straightforward way to introduce a subject on screen. The subject’s name goes in on the upper line, in a larger font, while the person’s title goes on the lower line, in a smaller font. Titles should always be written with the person’s company first and then their title. The lower third should appear within the first few seconds of the person speaking and last until a viewer can thoroughly read the information displayed.
Video Safe Title Safe
21
our photographic style Selecting proper photography will not always be an easy task. Referring to this section will make it a little less daunting.
22
we should use images like this We are specific and purposeful when it comes to photography. Any random image found on Google will not work. There are a few things to consider when selecting photography from our in-house photo library. Images should contain a strong focus or a short depth of field. Remember, photography is being used to help tell the Convergys story so it should be slightly emotional. Nothing over-the-top or overly posed, but images that depict the friendly and dedicated nature of Convergys employees. If an image is void of a human element, it is still important to think about the story being told. For example, the image showing the exterior shot of a Convergys building is a motivational driver because of the sun shining behind it. Make sure to keep the imagery 100% desaturated to create a more realistic look and feel.
Saturation adjustment in Photoshop:
Saturation adjustment in Microsoft Word:
1. Open the image 2. Go to Image > Adjustments > Hue/Saturation 3. Reduce saturation to -100
1. Click on the photo you want to change 2. Under format picture tab, select Recolor drop down box 3. Click on black and white thumbnail image (color saturation 0%)
23
do not use photography like this Here are some examples of things we want to stay away from: We want to use real photography to evoke emotion. Stay away from computer generated imagery and/or illustrations. We will need to use stock photography from time to time. But cheesy things like looking right into the camera and generic happy customer diagrams are more humorous than anything else. This can greatly diminish integrity and credibility. The professionalism of the photography can also play a part in the credibility. If photography looks like photos your aunt took at the last family reunion, don’t use it.
24
online Convergys online is the most widely used and important resource for clients and customers. The following provides instructions and suggestions for maintaining consistency in style and format for our Web, Interactive and Social environments.
25
Social Links
Language Drop Down Menu
Main Navigation
website landing page
Logo/Home link
Page Headline
Callout Slideshow Feature
The landing page is the first thing a customer or client will see when visiting Convergys.com. It uses clean, consistent design elements to unify the design and encourage users to click and discover. The landing page also acts as a tool by giving users the ability to locate different hiring positions based on geographic location.
Hiring Location Map
26
20px
website grid
60px
The grid sets the framework for Convergys.com. It has been designed to act as a guide, not as a crutch. The beauty lies in the flexibility. Many layouts can be formed within the confines of the grid. There are lots of movable pieces that can be shifted and adjusted based on the need of each page.
1280x1024
1024 x 768
27
social facebook Suggested Facebook style and dimensions of the various components.
Cover Photo 851px X 314px
Profile Picture 160px X 160px
App Images 111px X 74px
Small Profile Picture 32px X 32px
28
social twitter Suggested Twitter style and dimensions of the various components.
Background Image 1600px X 1200px
Profile Logo Image 81px X 81px
Header Image 520px X 260px
29
social linkedIn Suggested Linkedin style and dimensions of the various components.
Profile Logo Image 100px X 60px
Cover Photo Image 646px X 220px
30
social youtube Suggested Youtube style and dimensions of the various components.
logo 180px X 180px
Banner Image 2560px X 423px
31
social email Suggested Email style and dimensions of the various components.
Header Image 600px X 125px
32
social email signature
Email Signature
Keep your email signature clean and concise. There is no need to include 10 different ways to get in touch with you. As in website design, less is more; and then they’ll know which way you prefer to be contacted. Go to two or three lines, with a maximum of 72 characters per line.
Email signatures contain alternative contact details, pertinent job titles and company names, which help the recipient get in touch when emails are not responded to. They affect the tone of every email you write. If done correctly, an email signature should leave a professional impression congruent with the Convergys brand.
Example
Elements not to include
Jane Doe
• Personal Twitter, Facebook, IM or Skype details • Your home phone number or address (unless you want to be called by international clients early in the morning) • The URL of your personal website • Random quotes at the bottom • Your entire skill set, CV and lifetime achievements in point form
Employee Title Company Street Address | City Name and Zip O XXX-XXX-XXXX | M XXX-XXX-XXXX E name@convergys.com
33