Wallapa Portfolio 2023

INFORMATION

Wallapa Nilploy

Contact: Bangkok, Thailand

Email: Wallapa.NP@gmail.com

Tel: +39 351-3709952

My name is Wallapa Nilploy. After my graduation, I began my career as a Product Designer for 2 years at Queen Sirikit Museum of Textiles, an organisations which aims to support local Thais, then I am currently working as a UX/UI Designer for Appsynth, a technology company specialized in website and application development.

My goal is to create a more inclusive society for people from different countries by improving design and safety. To achieve this, I believe that Service Design is a valuable tool for designing, aligning, and optimizing organizations to support better user experiences. As technology continues to advance, it's crucial to understand how it can impact design and the audience's experiences. By combining my experience in design, technology, and service design, I strive to bring creativity, empathy, and sustainability to my work.

Education:

2023 - Present

2012 - 2016

Master’s degree in Service Design at Politecnico di Milano

o

Bachelor of Architecture (Industrial Design)

King Mongkut's Institute of Technology Ladkrabang

GPA: 3.36 (Second-class honors)

2009 - 2011

Kannasootsuksalai School (High School)

Work Experience:

2021 - present

2017 - 2021

2016 - 2017

UX/UI Designer at Appsynth.

Product Designer at Queen Sirikit Museum of Textile.

Designer at Krukai House Event & Production Company.

Internship at Golf JC Studio.

Exhibit our furniture Tang collection at Bangkok design week.

Top 5 Finalists of product design program by Degree Show contest.

Winner in Furniture design program by Art of Living Furniture.

Emerging PLANT exhibitor at Thailand International Furniture Fair 2016.

Top 10 Finalists of Asia Student Package Design Competition (ASPAC).

Exhibit our furniture at Thailand International Furniture Fair.

(TI FF) 2014-2015

company website

Redesigning corporate identity websites to make people access the digital service more clearly.

https://appsynth.net/

Context:

Appsynth, the leading agency in Thailand, has undergone a website and unique identity. The new website design features a minimalist and clean aesthetic, with a spacious layout that employs white as the primary color. To add a futuristic touch, a hologram component has been included to complement the website and

rebranding to showcase its cutting-edge technology represent Appsynth's brand in a distinct way.

Problems:

When entering the website for the first time, Customers need to learn what this company does and what is the purpose of this website.

The website needs to present the working story. And not a sequence of steps confusing customers who come to understand the work process.

When customers want to contact for advice or to contact interested work, Customers need help knowing where to click to contact.

Approach:

First, we compare two versions of the website: The traditional and New websites, and do Usability tests with customers who use the website tired of when coming on the Appsynth company website for the first time and asking them if they can improve some parts of this website so what they want to do?

We bring the data to design the page in 2 formats: design A and design B to do AB Testing.

We are gathering results from research and testing with users to design a new website by developing a landing page, client success stories, testimonials, careers, and a contact page.

Design:A

Redesign the corporate identity of the organization to be easily accessible. And we are presenting the "Digital Innovation Consultancy" of Appsynth company to increase even more, including designing and combining elements on the website to create a design library.

Research and Testing:

20.12.21 - 22.12.21 (Support by: UXR Team)

In the process, before we begin designing, we will collect information from users from the beginning to bring that information to improve the design of the new website version. According to the example, we have tested designing two website page designs from the information we researched in the initial setup. We have , as shown in the example below. experimented with A / B Testing

Design:B

3. 4.

Design B has better preferences in all key aspects vs Design A

I think that this website is visually beautiful.

I feel that this company standouts from others.

Design: A Design: B

the website.

I feel the professionalism of this company when looking at the website.

Result:

After collecting the testing results received from the user, most of the comments user wants the website to presentIt is innovative and futuristic. Therefore, the designed design emphasizes using bright neon colors that reflect the technology company. It also focuses on using white space to reach the minimal style so that users can read the text more easily and clearly, along with a sequence of story topics that will be told on the landing page in each episode in an easy-tounderstand way. After redesigning corporate identity websites interest in the technology company. We also designed the User interface page for mobile applications and desktop versions and created elements for the Appsynth corporate identity design library.

that made the client and end-user more clear about what Appsynth company is, "The Digital Innovation Consultancy," the website increased viewers'

I feel the digital savviness of this company when looking at

Design System:

MeetDoc App

The application creates a convenient service design for Appointments, buying medicine, and consulting with a doctor online.

No more travel time or long clinic queues. With MeetDoc Application,you can video-consult a locallylicensed Doctor within minutes anytime, anywhere, and get medication delivered to you.

Context:

In this COVID situation, while we are at home, health care is an important matter. So, we need to protect and take care of our family’s health from this epidemic. It may be efficient if we can get reliable instruction from professionals and be able to know first aid at home.

Proposed Solution:

Now a day, the world is in COVID-19 pandemic, we design the application for helping humans to get through curing and have a better life. This application has a feature that users can appoint a professional doctor and be able to buy the medicine with a prescription. I Addition, many specialists can advise by chatting, calling, or video calling. In another feather such as blogging, the users will get many healthy tips, knowledge and updated news that many bloggers shared too.

Interview Process:

The application developer needs to understand the users by interviewing them and bringing that information to adapt to users’ health behavior and healing. All of this must respond to requirements and target groups, after that use them to develop the best product. For example, there are 3 target groups by random.

Interview Insights:

The patients don’t enjoy waiting for healing or encountering the doctor. The users can reach their treatment information by themselves, not from the hospital. This is necessary if the application has a suggestion about health and primary treatment. The health application is free. Be able to buy the medicine on application and delivery it home. The patients can consult first aid with an experienced physician on application.

Pandemic Situation Research Covid 19

People take doctor advice via mobile phone.

People look for online doctor consultations.

Persona:

posure:

“Don’t want to go to the hospital because there are many people and waiting for a long period”

About:

Mr Somwang is a full-time teacher on weekdays, after work and at the weekend he checks the students’ homework and test. This is all affect Somwang’s eyes. He went to see the doctor, but he was disappointed because he didn’t have an appointment and the doctor was not available. He wasted his time waiting for a long time, so he is not feeling fine in this COVID-19 situation because he ought to use so much time outside with crowded people. Because Somwang has a load of work, he sometimes forgot to take medicine.

Frustration:

- N ot dare to go outside because of the pandemic.

- For the older people case, it is tough for them to learn the complex technology.

- They need to use so much time for understanding.

Goals:

- Save the time for meeting the physician.

- Have a good experience going to the hospital.

- Be able to see the specialist although at home.

- Can buy the medicine and consult the pharmacist from home.

- There is a tool reminding the time for taking medicine.

Pain point:

I n the hospital, face with the moody nurse or staff and lose so much time waiting.

Somwang Sangsuwan

56 years old, Teacher

Suphanburi ,Thailand

State: Divorce

Result:

Step 1: Download MeetDoc app, and create an account. You can choose to see the next available doctor, or schedule an appointment at a later time.

Step 2: Consult a doctor on suitable common conditions such as cough, flu, fever, migraine, diarrhea, eye infections, allergies, skin conditions and even contraceptives and chronic medications top-up.

Step 3: The Meetdoc Courier Team delivers your medication securely to you within 3 hours. Delivery is free. After in 3 days, the MeetDoc Care Team follows up to check with you on your condition.

moom app

A platform where service collects furniture and decoration all around in this place for easier to complete your style!

Context:

Let’s decorations from your own room with the “Moom application” so we collect millions of furniture stores on this app and you can try items in your home with an AR camera before deciding to purchase.

Ploblem Statement:

Due to the spreading of the inflection, people have to change their way of living and spend a lot of time in a residence such as working, cooking, eating and other activities. The living area becomes an important place that needs to respond to both the function and emotion in daily life. People consider more about decoration which furniture plays the big role in this part But in the locked-down situation, shopping for furniture is limited. Customers can not see and touch the product in the physical store which causes hardiness in making decisions.Therefore, we develop the application to solve these problems and present the new shopping experience to them.

Objective:

Users can select the desired item without complication.

Users can see the design and styling of the product.

Users can simulate the selected design and the item sizing in their place.

Solution:

Create tools to enhance the shopping experience and integrate augmented reality technology to simulate the product visually in the specific area to help users make the decision easier with their device.

Our Role

Persona:

Mint Nunthana

Software Engineering

Age: 29

Location: Bangkok, TH

Mint is a software engineer. In this COVID situation, she spends most of her time in a condominium and works remotely as a “New Normal” in her lifestyle. She loves to find new activities in the room such as planting and room decoration. Modern minimal is her favorite style. She needs some objects and furniture to create a nice ambiance in her room but gets stuck with the infectionspreading situation. Going to the physical store is inconvenient, risky, and waste the time. Another concern in shopping online is getting unfitted pieces. She needs something that provides a seamless shopping experience and helps to make the right decision.

Goal:

• Object and furniture that fits with room style.

• Product categorization and ease of finding the desired object.

• Speed of learnability.

Frustration:

Simple interface (Mint doesn’t like something complicated), when she selects furniture on an application, she usually selects and watches furniture on many websites and applications but she doesn’t sure it would suitable for her style.

“I want something to help me in choosing furniture that fit my room style from home”

Empathy map:

Thinks:

• Where can I buy the furniture in this situation?

• That would be great if there were any channels that make the shopping more convenient.

• Is the product images on the website will be different from the real ones?

• What’s about the quality?

Says:

• I don’t want to go to a crowded place.

• Looking for the modernized minimal furniture style.

• Decoration is my new hobby in this WFH period.

• Want the furniture that fits with my space.

Does:

• Get the inspiration and research where to buy via social media (IG,FB, Youtube).

• Get advice from friends.

Feels:

• Afraid to order the wrong size furniture.

• Expect that the product will fit well with my room style.

• Not sure about making the decision (styling related).

• Enjoy self-decoration.

• Afraid to disappoint, if the product doesn’t meet the expectation.

• Finding the shop near the living area (But non of them).

• Looking for the home decoration platform in App store and Good store.

Result:

Moom application provides millions of home furniture and decorations from your favorite furniture stores. Filter our endless selection of products based on room, style, and brand. Try items in your home before making a purchase and buy straight from the app.

Eco collection

The tool would help you to create a new world in a sustainable way

This is a cooperative project for analysing End users and creating a product. In addition to, responding to End users’ demands and behaviour from the problem. For example; the username is Ms New. She is so extremely crazy about recycling. So, there is a project to analyse Ms New’s behaviour and help her resolve the issue in her daily life.

Problems:

1. 2. 3.

Ms New intend to manage waste by recycling, but she has many loads of work. This is affected her waste disposal and other housework.

The waste management and many areas in her house are not neat. (this is so messy and not tidy)

Due to her various responsibility, sometimes she overlooks her family. This is the cause of her relationship with her child.

Persona:

Biography:

Hello, My name is New, graduated in Environmental science, faculty of science from Chulalongkorn university, Thailand. I have been taking care of waste recycling in Bangkok for 10 years. My main role is reducing the plastic rubbish and bringing it back to reuse. This is my passion to work in my loved career. I feel lucky and want to be a good role model.

New Ramida

Interior Designer

I am a village committee, I start the waste recycling from my house and wish to encourage everyone in my village to be interested in recycling. Don’t use a chemical, use only green cleaning products for our environment and children.

Smart Organized Passionate Hardworking

Be a recycling role model

Have a recycling ideology. (save the world Motivation

Motivation:

Goals: Start recyclin

Encouraging everyone to recycle

Have a good activity to do with his son Educate to recycle.

Needs: Fr ustration:

Easy to use

Automation of routine processes

Organize her house.

Decrease stress from recycling

Don’t have time to take care of herself because she has a lot of work

Worry to manage everything in her house.

Wireframe:

Result:

Main Eco collection app display, it would show and describe the point that you collected before.

Coupon page, when you collect trash, then you'll get point so you can redeem the coupon and another reward from this app.

Main Eco collection app display, it would show and describe the point that you collect before.

The detail page is show about the detail of trash, that you want to sale or show the detail when you play this game while you scan the trash.

The Eco market page is the market where everyone can share another thing that you do not want for other people who needed.

Co-working Possible New Services

we help to develop a co-design concept for a local co-working space that will serve as a shared headquarters for various businesses.

Context:

Our project focuses on expanding the company culture by designing a new service. The service is aimed at providing smart workplace solutions to employees who work remotely and need access to devices and workspaces close to their homes. This will create more opportunities for companies to thrive. Additionally, the service will include a company exhibition area where content can be showcased and an activity program can be set up.

My colleagues and I collaborated on a project to generate innovative ideas for coworking spaces. This project was developed while pursuing my master's degree in service design at Poli.Design University.

Stages:

1.

1.) 2 by 2 matrix

We learn how to use 2 by 2 matrix tools for create the new design scenarios are creative and realistic ideas for the future with offering different design opportunities and Encourage them as possible inputs to new solutions.

3.) Interview Participant

- Asking opinion, info and feedback

- Simulating interactions

- Creating and developing alternatives

Rapid prototyping of ideas

2.

3.

Section 4  :

Concept Scenario

This section helped us to con rm our scenarios and it adjustments.

Result and adjustment to our services: The final concept

Following the interview and idea-sharing session with four participants, it was unanimously agreed that the "AR world” idea was the most appealing. The participants cited its novelty and expressed an interest in trying it out in the future.

This is a unique idea that addresses the requirements of colleagues and nearby enterprises by providing them with exclusive workspaces. It offers personal pod stations for individuals to work or relax in. Additionally, it enables individuals to take a break from reality and indulge in the augmented reality experience. clear

Prototyping:

We created a prototype of a small pod to simulate personal workspace during work. Additionally, we provided an AR screen for users who want to take a break from work while inside the pod

To test the pod's effectiveness, we gave users the opportunity to use it for 10 minutes. Two out of three users were satisfied with the experience, while one felt uncomfortable due to the enclosed space

Creating prototypes is a quick and effective way to understand user needs and preferences. This approach can be very helpful in communicating small service stories.

WE-EV

Define a service and describe the supporting system to Increase adoption of electric cars (EV’s) in Italy

Context:

#Energy Transition #Electrification #Sustainability #Mobility

Electrifying all energy consumption is the main driver to achieve Net Zero objectives governments have set. Still, In Italy there are currently perceived hurdles. Electric cars cannot reach far away distances without recharging and there are few charging points. This represents for users one of the main obstacles to adoption, referred to as

"range anxiety” increase the adoption of electric cars (EV) considering two different points of view (PoV):

In this context define a service and describe the supporting system to

Our project involves a collaboration with Tangity , a global network of design studios, to create a unique service for the electric vehicle system in Italy. My colleague and I worked together to gather information and brainstorm ideas for creating the new service.

1/8

Have never test driven an EV ca

18% people believe charging process is too time consuming

Landscape Exploring

Approac :

This tool helps us to thin beyond well- nown patterns and between different elements. discover unexpected connections

Researc & Sync ronize

In order to achieve our research goals, it's necessary to and interview experts to gain the nowledge we need. conduct in-depth research

HMW & Opportunities

identify for improvements or innovations

Based on these insights, what opportunities can we ? To communicate these opportunities, we will use "How Might We" (HMW) questions as our communication tools.

Ideas g enerate/ Evaluation

With the help of this tool, we can easily in a short span of time without any bias or criticism.

g enerate a vast num ber of ideas

Ser vice offering/ Ecosystem map

Our approach involves caref ully analyzing the actors, their roles, and relationships within the system to meet the ever-changing needs of our customers. We strive to that seamlessly integrates products, services, and experiences. create an ecosystem

Prototyping

Our team follows an into tangible forms of varying degrees of fidelity to capture design concepts and test them with users. Currently, we are in the process of creating a prototype for a mobile application.

experimental process w here desig ners implement their ideas

Methodology:

have determined that our topic of choice is "Drive Testing Service and have thoroughly evaluated all necessary services to guarantee optimal user contentment.

Result:

“How might we help users to fight against their skepticism in using electric vehicles for longer distances?”

The final idea: then we create...

WE-ER assists environmentally conscious drivers with test drives, route planning, and charging station info for EVs. Compare prices and schedule a physical test drive through the app. Start your eco-friendly driving journey with WE-ER's support.

“WE-EV” Is a digital electric car testing service for people who want to do a long journey with EV's in Italy Target to provide them confidence in the feasibility of using electric cars to realise a wider range of use Value proposition

by creating a trip plan for them with a suitable EV, through actionable information. How it works

because people are very skeptical in long distance EV’s journey and they are not familiar with EV car characteristics. Why is relevant

creative ideas. We then voted to choose the most exceptional idea from the bunch.

We brainstorm by searching for case studies that relate to the topic we're interested in. In this case, we're interested in the adoption of EV cars in Italy. Then, we bring our ideas together.

We

Once we have gathered a multitude of ideas, we offer each other the chance to present their own and vote for the most impressive one.

Once we settled on a topic, we proceeded to share our ideas with colleagues for discussion. Our goal was to identify any potential areas of improvement, pinpoint any issues with our proposed solution, and identify any potential roadblocks. We valued the opinions of our colleagues, as they provided us with a fresh perspective on the topic at hand.

Prototyping:

Show vario s mod ls of v car.

EV trav lling xp ri nc , with tailor d ro t plan.

S gg st ro t and stop of charging station.

Show th d tail of EV car and ch ap st pric .

THANK YOU