CONTENTS Vol. 30 No. 3
AASP-MN News is the official publication of the Alliance of Automotive Service Providers, Minnesota, Inc. 1970 Oakcrest Ave., Suite 102 Roseville, MN 55113 Phone: 612-623-1110 Fax: 612-623-1122 email: aasp@aaspmn.org website: aaspmn.org. To keep its readers better informed, AASP-MN News allows its columnists to fully express their opinions. All views expressed are not necessarily those of the publication. AASP-MN News is published by Thomas Greco Publishing, Inc. ©2021 All rights reserved. Cover image www.istockphoto.com.
AASP of Minnesota is an association of independently-owned automotive service businesses and industry suppliers dedicated to improving the state’s automotive service industry and the success of its members.
AASP-MN BOARD MEMBERS
PRESIDENT'S MESSAGE..................................................................4 2021 AASP-MN Annual Meeting & Leadership Conference by Matthew Feehan, AASP-MN President LEGISLATIVE UPDATE.....................................................................6 The Challenges of Lobbying Remotely by Sam Richie, AASP-MN Lobbyist
2020 - 2021
LOCAL NEWS..................................................................................8
PRESIDENT Matthew Feehan
NATIONAL NEWS............................................................................10
IMMEDIATE PAST PRESIDENT Carl Thomas
2021 AASP-MN ANNUAL MEETING & LEADERSHIP CONFERENCE UPDATE...........................................................................................14
SECRETARY-TREASURER Tom Archambault COLLISION DIVISION DIRECTOR Jesse Jacobson MECHANICAL DIVISION DIRECTOR Tony Newman ASSOCIATE DIVISION DIRECTOR Loren Feldkamp COLLISION SEATS Randy Miller Lee Schlosser MECHANICAL SEAT Jeremy Nordgren
STAFF
FEATURE.........................................................................................16 Thieves in the Night: Inside the Great Catalytic Converter Caper by Joel Gausten D.E.G. ESTIMATING TIPS..................................................................18 COMPLETE HEALTH, ENVIRONMENTAL & SAFETY SERVICES (C.H.E.S.S.) .....................................................................................19 Toolin' Around (Part 1) by Janet L. Keyes, CIH and Carol A. Keyes, CSP INSURANCE I.Q. ..............................................................................20 CASH IN ON YOUR MEMBER BENEFITS! .........................................22 PCI Compliance - Not Fun, but Necessary by Mac Hardin, AASP-MN Bankcard Program
EXECUTIVE DIRECTOR Judell Anderson, CAE OFFICE ADMINISTRATOR Jodi Pillsbury MEMBERSHIP COORDINATOR Tom Kluver PUBLISHED BY: Thomas Greco Publishing, Inc. 244 Chestnut St., Suite 202 Nutley, NJ 07110 PHONE: 973-667-6922 FAX: 973-235-1963 PUBLISHER Thomas Greco | thomas@grecopublishing.com SALES DIRECTOR Alicia Figurelli | alicia@grecopublishing.com EDITORIAL DIRECTOR Joel Gausten | joel@grecopublishing.com EDITORIAL & CREATIVE COORDINATOR Alana Bonillo | alana@grecopublishing.com OFFICE MANAGER Donna Greco | donna@grecopublishing.com PRODUCTION COORDINATOR Joe Greco | joe@grecopublishing.com www.grecopublishing.com
UPCOMING EVENTS May 20
June 16
September 28, 29, 30
Annual Meeting & Leadership Conference
26th Annual Golf Outing
Race for Automotive Education
Nicollet Island Pavilion Minneapolis
Majestic Oaks Golf Club Ham Lake
ProKart Indoor Racing Burnsville
ADVERTISERS’ INDEX AAA Auto Parts...................................................21 A-Con Recycling..................................................17 Aramark..................................................................10 BOLT ON TECHNOLOGY..................................7 Dentsmart..............................................................4 Inver Grove Honda/Inver Grove Toyota......6 Jack McClard.........................................................15 Keystone................................................................11 Maplewood Toyota.............................................11 Mopar Group ........................................................18
AASP-MN News
Morrie’s ..................................................................15 MPA..........................................................................IBC Proven Force.........................................................OBC Reliable Automotive Equipment.....................12-13 Rosedale Chevrolet.............................................19 Sherwin Williams..................................................IFC Spanesi....................................................................5 Straight & Square.................................................9 Toyota Group........................................................17
March 2021 | 3
PRESIDENT'S MESSAGE
2021 AASP-MN Annual Meeting & Leadership Conference by Matthew Feehan, AASP-MN President
A mentor once said to me, “The speed of the pack is the speed of the leader.” All of us are leaders in one way or another. You may be a leader in a business, your family, an industry association, sports team, club or church. We often think of leaders as the boss or someone holding a hierarchical status to us. The reality is that leadership is influence – nothing more, nothing less. If you are influencing, you are leading. Now here is the caveat: not all leaders are good leaders. But I can assure you this – when you meet a great leader, you know it. You can feel that there is something unique – even powerful – about them. Do you aspire to be a great leader? Great leaders are not born, they are formed over time. It is like a sculptor chiseling a piece of granite; chisel strike after chisel strike, the sculpture starts to take form. The same goes for great leaders; experience after experience shapes you. It can affect how you think, how you communicate and how you relate to others! It has been said that you are the average of the five people you spend the most time with – and if you are the one bringing up the average, your circle is too small. If you want to grow as a person, the most influential thing you can do is find people that possess knowledge in areas you wish to grow and spend time with them. If you want to grow faster, you join groups or associations of likeminded people and spend time listening and interacting with the members. Working on projects together for the greater good of all is a worthy investment of your time. You will be amazed at how much you will learn. I have a saying that I repeat often: “None of us are as smart as all of us.” Each year, the leadership team, committees and board members of the Alliance spend a significant amount of time planning, collaborating and fine tuning every detail of the Leadership Conference. The goal of the event is to add value to everyone who attends. Adding value is one of the
4 | March 2021
keystones of being a great leader and a sign of a healthy association. The events of last year have changed many aspects of our lives. Many people feel like it was a year put on hold. It is now 2021 and I know we are still dealing with some of the residual effects of 2020. Difficult as it may be, we must move forward both personally and in business. It is our responsibility as Americans to pick up the flag and start rebuilding the communities we serve. The Alliance team is determined to produce a powerful Leadership Conference and, after getting a sneak peek at the itinerary, I would say they hit it out of the park! I am very impressed with the creative wisdom of the Alliance staff. They figured out a way to shorten the event and add value. This year, all of the breakout sessions will be available online for a month, with a live Q&A opportunity after that. I think this is genius! So many times, I have attended the breakout trainings and thought to myself, “If only I could record this. I need to hear this again because I cannot take notes fast enough.” Now there is a solution! Many of you have never attended the Alliance conference. I am guessing you do not think it is a good use of your time. I know that because I used to have those same thoughts. I have attended and participated for five years now. In those five years my business has tripled in annual sales. Coincidence? I think not. If you want to become more than you are, you must be willing to do what you have never done. I invite you all to the AASP-MN Annual Meeting and Leadership Conference at the Nicollet Island Pavilion on May 20. This event is where perennial industry leaders congregate to listen, learn and share. I am sure more than a few intellectual nuggets of gold will be passed around. I look forward to seeing everyone in May!
AASP-MN News
AASP-MN News
March 2021 | 5
LEGISLATIVE UPDATE
The Challenges of Lobbying Remotely by Sam Richie, AASP-MN Lobbyist
With the legislative session in full swing, one thing is becoming painfully clear: the challenges of lobbying remotely have not really been addressed and are not going anywhere anytime soon. When COVID-19 upended the 2020 legislative session and forced lawmakers to conduct all business remotely, there were some benefits to the timing. First, we were in the second year of the biennium, meaning the state’s two-year budget was already set. Second, because the first year of the biennium took place under normal circumstances (in-person hearings and meetings), lobbyists and advocates had already developed relationships with legislators and staff. This meant when the pandemic hit and drastic measures were taken, we already had relationships with nearly all of the key players in the process. Additionally, the scope of the session was pared down to deal almost exclusively with COVID response and so the challenges of a remote work environment were somewhat nullified. So, while the switch to a remote setting was still difficult, it was manageable. Well, flash forward to 2021 and things look quite a bit different. We had an election in November where all 201 legislators were on the ballot and, unsurprisingly, there
6 | March 2021
was a lot of turnover. Normally the first week of session involves plenty of get-to-know-you events and meetings to establish a working relationship with new members, but that was not the case this year. Compounding the lack of relationships is the scale of the task facing lawmakers. 2021 is the first year of the biennium, which means the legislature is required to set the next two-year budget. The budget setting process requires extensive committee work and collaboration between legislators – a task made all the more difficult given Minnesota is the only state in the country with divided control of the legislature (DFL control of the House, GOP control of the Senate). While committees are continuing to meet remotely, the actual processing, amending and passing of bills has been challenging. You can’t stand in the committee room and catch members for a quick word before or after a hearing. You can’t grab someone in the hallway for a quick 30-second update to keep things moving. Instead, every day is an endless stream of Zoom meetings and conference calls with little ability to read the room or quickly follow up with staff. While these concerns have been with us for nearly
AASP-MN News
continued on page 21
BOLT ON NEW
AASP-MN News
March 2021 | 7
LOCAL NEWS AASP-MN’s Uniform & Linen Supplies Program Pays 10 Percent Rebate AASP-MN recently distributed over $111,800 to 227 members participating in the Alliance’s uniform program through Aramark (formerly AmeriPride Services). That’s an average rebate of $492.50! The rebate is equal to 10 percent of their purchases during 2020. And there’s more great news! Aramark Uniform Services has recently updated its pricing and products for AASP-MN members. They not only decreased pricing, but also made significant upgrades to their service staff to ensure great service. The new pricing structure (you’re going to love it!) requires a contract renewal, so contact your Aramark representative right away to start saving even more. This is just one of many costsavings programs the Alliance offers to its members. To find out more about the benefits/services available, check out page 22 of this issue of AASP-MN News, call the AASP-MN office or visit the AASP-MN website, aaspmn.org, and start saving today! Congratulations to 2020 Winners’ Circle Members The Winners’ Circle recognizes and rewards AASP-MN members for their support and participation in Alliance activities, events and benefit programs. Members earned points throughout the year for their efforts as follows: 25 Points • Serving on an advisory committee • Recruiting a new member 20 Points • Participating in AASP-MN preferred provider benefit programs • Attending the AASP-MN Annual Meeting & Leadership Conference • Participating in the Get to Know Your
Neighborhood Auto Repair Pro™ campaign • Participating in the Race for Automotive Education • Advertising in AASP-MN News 10 Points • Attending the Annual AASP-MN Golf Outing • Attending any AASP-MN training seminar • Attending any Body Shop Session • Attending any Mech Xchange event Congratulations to the following members that accumulated 100 points last year and will receive a FREE AASPMN sponsored seminar in 2021: • aaa Auto Parts, Rosemount • Alexander’s Import Auto Repair, Minneapolis • Arrowhead Auto Body, Duluth • Auto Value Parts Stores/APH, St. Cloud • Auto Works Automotive Service Center, Woodbury • Autoworks Collision Center, Rockford • Axalta Coating Systems, New Richmond, WI • BLVD Autoworks, St. Anthony • C.H.E.S.S., West St. Paul • CBIZ, Minneapolis • Collision Specialists, Austin • Crystal Lake Automotive, Lakeville • Dale Feste Automotive, Hopkins • Ed’s Collision & Glass, Maple Grove • FinishMaster, Fridley • Fix Auto, Brooklyn Park • Fourth St. Auto Repair, Duluth • Heppner’s Auto Body, Woodbury • Lancer Service, St. Paul • LKQ – Minnesota, Northfield • Lube-Tech & Partners, St. Paul • Master Collision, Minneapolis • Nordgren Automotive, Medina • Pro-Tech Auto & Truck Repair, Corcoran
Minnesota Careers in Auto Repair & Service (MNCARS) MNCARS is a non-profit organization established in 2016 by AASP-MN. Its sole purpose is to promote careers in the automotive industry, recruit young people into the state's college-level automotive service and collision repair programs and, ultimately, into industry workplaces. To further those efforts, MNCARS recently participated in the following events:
• Moorhead High School Virtual presentation to automotive students. Thanks to
Motormouths, Bruce Bekkerus, A-1 Automotive; Jeff Quam, JAQ’s Garage; and Matt Lachowitzer, Matt’s Automotive Service Center.
Take advantage of the resources in the MotorMouth toolbox at https://carcareers.org/ motor-mouth/. Get out and get active in your local community promoting industry careers!
8 | March 2021
AASP-MN News
• Suburban Chevrolet, Eden Prairie • Superior Service Center, Eagan Sponsorships Support Alliance Educational Programs & Other Activities in 2021 Recently, AASP-MN asked for program sponsorships from its Associate members and other industry vendors to help support AASP-MN’s educational programs and other activities in 2021. Sponsorships help the Alliance deliver quality programming at an affordable price to members. To date, the following companies have made sponsorship commitments: Platinum Sponsors Fix Auto LKQ Minnesota Lube Tech & Partners Gold Sponsors AASP National Auto Value Parts Stores/APH Axalta Coating Systems CBIZ FinishMaster Podium PPG Automotive Finishes United Fire Group Silver Sponsors aaa Auto Parts AmeriPride Services Colonial Life Enterprise Rent-a-Car O’Reilly Auto Parts Single Source Sherwin Williams Suburban Chevrolet Bronze Sponsors C.H.E.S.S. Twin Cities Auto Glass Leadership Conference Vendor Sponsors 1 Collision Network 3M Automotive Trades Division Dentsmart PDR
If you are interested in becoming a sponsor for any Alliance educational program or event, contact the AASPMN office at (612) 623-1110. 2021 Membership Dues Are Due! Annual membership renewals for AASP-MN were due January 1. If you have not paid your 2021 membership dues, PLEASE do so today. Your timely payment will save AASP-MN the additional cost and time incurred with re-billing and other collection efforts. We’d much rather be working on programs and initiatives to improve the automotive service industry – and your business. Thank you!
AASP-MN News
March 2021 | 9
NATIONAL NEWS
www.langmarketing.com
Up to 800 Billion Miles Will be Lost to COVID-19 Six Major Takeaways: • 2020 was the fourth year of lower annual mileage on U.S. roads since 2008. • The estimated 400 billion fall in mileage during 2020 was nearly five times greater than the accumulated mileage declines of the three recent years in which U.S. mileage failed to grow: 2008, 2009 and 2011. • Following the Great Recession, it took seven years for annual miles to recover to pre-2008 annual levels. • While driving eventually will return to pre-COVID levels, it is yet unclear how permanent changes in social and business behaviors (social distancing, remote working, etc.) could reset the driving behavior of Americans. • During the three previous reductions in annual mileage since 2008, the drop in driving was matched approximately in magnitude by a decline in the vehicles in operation (VIO). During 2020, however, the plunge in driving was much greater than the VIO annual decline. • The more than 400 billion “lost miles” during 2020 (and up to 800 billion total lost miles) will have a lasting impact on the aftermarket because of the wear-and-tear on vehicles that did not occur due to COVID-19. EV Sales Boom on Hold Electric vehicles (plug-in hybrids and battery electric vehicles) are feeling the impact of COVID-19, with 2020 annual sales down significantly. This will mark the second consecutive annual decline in electric vehicle (EV) volume across the U.S.
But don’t worry, this is the lull before the exponential growth of new EV models over the next few years, which will drive electric vehicle sales through the roof. At least that is the prevailing opinion. A closer look at the EV market, however, indicates that this expected surge in EV sales might not come so soon. EVs must overcome at least four major barriers if they are to significantly expand their new vehicle sales share in the U.S.: First, a substantial gap in operating range still exists between internal combustion engine (ICE) vehicles and EVs. This creates “range anxiety” among many potential EV buyers. Second, the limited life of EV battery systems and their high replacement costs are important issues. In some cases, the estimated battery replacement costs are so high that the operating life of some electric vehicles (especially BEV models) might not be much longer than the life of their original battery systems. Third, the purchase price differences between EVs and ICE vehicles remain high. Without generous rebates or government incentives (which are being phased out) BEVs can cost up to 20 percent more than comparable ICE models. Finally, there is not an adequate nationwide vehicle charging infrastructure that can effectively and conveniently enable electric vehicle owners to charge their vehicles. Odometers Reach Record Heights The average age of cars and light trucks is increasing across the U.S., along with the mileage on their odometers. At mid-year 2019, the typical light vehicle in the U.S. averaged approximately 22,000 more odometer miles than 10 years earlier (2009). The downturn in 2020 vehicle sales has pushed the average age and odometer readings of cars and light trucks to record-high levels. Six Major Takeaways: • The typical car and light truck in the U.S. in 2009 had approximately 101,000 accumulated miles, with the average light vehicle odometer spinning up to 123,000 miles by 2019. Lang Marketing projects that the average light vehicle odometer topped a record-high 126,000 miles during 2020. • Cars averaged more accumulated miles between 2009 and 2019 than light trucks. However, this mileage gap narrowed during this period. • Foreign nameplate cars and light truck have significantly lower accumulated mileage than domestic nameplates. Foreign nameplates averaged 116,000 odometer miles in 2019 compared to 127,000 accumulated mileage on the average domestic nameplate. • Domestic nameplate cars average the highest odometer readings of any major light vehicle group, topping 150,000 odometer miles in 2019. • Not all driving generates the same aftermarket product use per mile since product wear per mile varies significantly by a vehicle’s age and, therefore, its accumulated mileage. • Odometer mileage on cars and light trucks is critical for their aftermarket product use since older vehicles with greater accumulated mileage use more aftermarket products per mile than vehicles with fewer odometer miles.
10 | March 2021
AASP-MN News
AASP-MN News
March 2021 | 11
Thursday, May 20
Nicollet Island Pavilion | 40 Power Street | Minneapolis, MN 55401
AGENDA AT A GLANCE 11:00am
Registration Open
11:30am Pivot! Building Accountability Into Your Life & Organization, Lunch & Annual Meeting presented by Sam Silverstein, Sam Silverstein Enterprises 2:00pm
ADAS - Are You Ready? presented by Jason Bartanen, Collision Hub, & Alliance Member Experts
3:30pm
THRIVE! Turning Uncertainty to Your Competitive Advantage presented by Meridith Elliott Powell, MotionFirst
4:30 – 6:00pm On-Demand Virtual
Vendor Showcase & Social Hour
On-Demand Virtual
Prove It! File Documentation for Profit presented by Kristen Felder, Collision Hub
Know Your Numbers: Marketing KPIs presented by Kim Walker, Shop Marketing Pros
On-Demand Virtual Top 8 Front Counter Mistakes & How to Avoid Them
presented by Rick White, 180 Business Solutions
Pending COVID restrictions, we hope to see you at this year’s event!! Visit aaspmn.org or future issues of AASP-MN News for updates! 14 | March 2021
AASP-MN News
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March 2021 | 15
FEATURE
by Joel Gausten
THIEVES IN THE NIGHT:
INSIDE THE GREAT CATALYTIC CONVERTER CAPER In today’s criminal underworld, there is rarely a more valuable item than a stolen catalytic converter. Whether the result of street thugs looking to make quick dough or a sign of a more organized crime operation created to take advantage of the precious metals (namely rhodium, palladium or platinum) commonly found within these parts, automotive businesses throughout Minnesota are seeing their mornings shattered by catalytic converter thefts occurring at their locations overnight. The thieves creep in, cut the valuable commodity out of one or more cars and sneak away – leaving both the industry and law enforcement unsure of what to do. “They’re literally being cut out of cars that are sitting in parking lots,” explains Eric Schulz, co-owner of AAA Auto Salvage (Rosemount and East Bethel) and a recent catalytic converter theft victim. “In literally minutes, they can cut that converter out of the car […] If [thieves] can spend a little bit of time in here at night and cut them out, it’s a good payday for [them].” To make matters worse, genuine solutions to curtail these activities have been elusive. Because catalytic converters are “virtually untraceable,” Schulz says there is no way to adequately trace one back to the source vehicle. With the issue growing by the day, he has made “a significant investment” in cameras and other security measures at his businesses. “It’s helped for sure, but a lot of times, they’re so fast
16 | March 2021
that it doesn’t take a whole lot of time for them to cut out a few converters and get off the property. By the time we’re able to react in a lot of cases, they’re gone.” Unfortunately, this disturbing trend is nothing new to AASP-MN members Dan Sjolseth and Tony Hoffman (Superior Service Center; Apple Valley/Superior Collision Center; Eagan). During a review of their overnight security footage late last year, they saw a white Chevrolet truck pull up next to a Honda Odyssey in the lot at their Apple Valley location. Within seconds, the driver of the truck had the Odyssey in the air and began removing the catalytic converter with a Sawzall. A few minutes later, the thief lowered the vehicle back down and hid under his truck for over an hour. “A neighbor across the street heard the Sawzall going but didn’t know where it was coming from, so he called the police,” Sjolseth explains. “The police pulled into our parking lot and went around the building. They didn’t see anything, so they went over to the dealership next store.” Once the police vacated the area, the thief reappeared and finished his work. “It was something you think would only happen in the movies,” Hoffman says. “The thief must have been cool as a cucumber to stay under the truck and not panic and just run.” Although the shop gave the video footage to local law enforcement, little could be done because there were no license plates on the criminal’s truck. In addition to seeing a catalytic converter lifted from his own facility, Hoffman has experienced a considerable increase in the number of customers coming to both Superior locations to get a new one installed after being robbed. “We used to see one of these every couple of months. Now, we’re seeing around five every month.” Toyota Prius and Mitsubishi Outlander appear to be the most victimized models, with one Outlander owner showing up at Superior to get a new catalytic converter on three separate occasions. Both Superior shops are recommending that customers have them add a CatClamp – a product specifically designed to prevent such a crime – to their vehicles as a preventative measure. Sadly, it’s not a stretch to suggest that stolen catalytic converters will continue to rise in popularity. After all, the proliferation of counterfeit airbags in and out of this industry (as just one example) proves that there is a market for everything. Not surprisingly, this fact is a source of continued frustration for Sjolseth. “As many thieves as there are out there, there are also too many salvage yards and scrap yards that couldn’t care less where those catalytic converters are coming from. There’s no honor among thieves. If I can sell a failed catalytic converter for scrap to a reputable company for $150, what do you think some less reputable places are giving people who are coming in with catalytic converters that these places know are stolen? They might be paying $50 – knowing full well that it’s hot.” After experiencing a jump in catalytic converter
AASP-MN News
aim to address the theft trend. The one that appears to be gaining the most traction, House Bill 330/Senate Bill 206, can be read in full at bit.ly/SF_206. While a future legislative solution to this dilemma remains to be seen, automotive businesses need to do all they can in the present to protect their consumers’ vehicles as well as their own – and this means keeping their eyes wide open at every turn. As Watson says, “If Joe Blow off the street goes to these recycling places with 10 catalytic converters and he doesn’t own a shop, you’ve got to know something’s up.”
Sadly, it’s not a stretch to suggest that stolen catalytic converters will continue to rise in popularity. replacements during the second half of 2020, Wayne Watson of Auto Works Automotive Service Center (Woodbury) reports that he hasn’t had one come in this year as of mid-February. Despite the good news, he is quick to note that the problem was – and continues to be – particularly bad in downtown Minneapolis. “People will go down there for work or to stay, and they’ll park in the parking ramps. They’ll bring their cars to us [later] and [say], ‘It sounds like my muffler fell off!’” In his mind, the allure of fast cash is the main culprit behind the recent catalytic converter robberies – a point driven home when he recently brought some legitimately acquired ones to a recycler. “I turned eight of them in a couple of weeks ago, and I got like $2,000 for these things. They are paying very good money.” There are several bills currently filed in Minnesota that
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ESTIMATING TIPS All Three Systems: “In-Proc Repair Scan” - CCC users will see “In-proc repair scan” operation in the “Vehicle Diagnostics” tab. DEG Inquiry 17537 explains, “CCC defines In Process Scan as: Any scan completed after pre-repair scan and before post-repair scan.” As an example, this operation may be needed after re-energizing a hybrid/electric vehicle in the middle of a repair process to continue repairs of the vehicle before the final reassembly and post-repair scan. CCC is currently the only Information Provider offering this specific selection as a database item. All three Information Providers (CCC, Mitchell and Audatex) consider this step to be NOT INCLUDED. All Three Systems: Grille Emblems - DEG Inquiry 17605 for CCC addresses a 2016 Toyota Camry grille displaying the emblem as included with the grille assembly in the estimating system. When the grille was received by the repair facility, the emblem was not serviced as part of the assembly as indicated in the diagram based on the Electronic Parts Catalog (EPC). Upon further investigation, Motor states, “The Toyota EPC still displays the assembly part numbers as the only valid listings. However, after a lot of research we have confirmed and agree with DEG assessment that multiple components have replaced a no longer available assembly. The chapter will be updated and re-sent to CCC with the changes on 2/5/2021.” Regardless of the estimating system being utilized, users should be aware of vehicles with ADAS options where the emblem may be the only difference in the assembly. Repairers noticing emblems
not coming as part of the assembly can submit a DEG inquiry for additional review by the information providers. CCC/MOTOR: Language Update - MOTOR has recently updated the Guide to Estimating (GTE) pages with new language in the Labor Time Premise. Any changes in the GTE are identified in blue text. “Motor recommends a review of the OE service information at the time of estimate preparation to confirm the OE manufacturer repair procedure(s). Motor assumes the repair facility is equipped with the necessary tools, equipment and training to complete any given repair following published vehicle manufacturer repair procedures. Find access to the Motor GTE pages, and other resources in the “Estimate Toolbox” section of the DEG website at degweb.org. CCC/MOTOR: Recycled Fenders – Recent DEG Inquiry 17694 discusses future MOTOR RACED guide update in fall 2021, “Fender Liner to not be included in how the assembly is serviced.” MOTOR stated: “After doing a study of how recycled/LKQ Fenders are being sold from recyclers throughout the entire country, the statement that the Fender Liner "NEVER" comes with the Fender is not true. How the Fender comes is dependent on whether the Fender Liner is undamaged, the recycler's business practices, or if the repair facility asks for it when ordered (if available). Due to those variables, MOTOR will update the GTE in the next scheduled update in the fall of 2021 to reflect the Fender Liner to not be included in how the assembly is serviced.”
Note: The estimating databases are all intended to be used as a GUIDE ONLY - it is important to remember that the auto body professional performing the repair is in a position to thoroughly inspect, diagnose and identify the methodology and their unique cost of the vehicle damage repair. You can view these tips and others on the DEG website, DEGWEB.ORG.
18 | March 2021
AASP-MN News
COMPLETE HEALTH, ENVIRONMENTAL AND SAFETY SERVICES (C.H.E.S.S.)
Toolin' Around (Part One) by Janet L. Keyes, CIH and Carol A. Keyes, CSP
Most of the tools in your shop are probably owned by your technicians. But you provide some. And because the tools are in your shop, you have responsibility for their safe use. Seems unfair? Employees work under your direction and control. OSHA explicitly states that “Each employer shall be responsible for the safe condition of tools and equipment used by employees, including tools and equipment which may be furnished by employees.” If an employee has a heat gun with a cord so damaged that it is held together with electrical tape, do not allow its use in your shop. The employee is free to take it home (while you certainly don’t want him to electrocute himself at home, you don’t have control there). But if he uses it in your shop and is shocked, you will pay for his injuries. The requirements aren’t complicated: • Keep tools in good condition. • Electrical tools have to be grounded or double-insulated. • Keep guards in place and correctly adjusted. • Follow the manufacturer’s instructions. Tools need to be kept in good condition. The most common problems we see are to electrical cords and plugs. If the grounding pin breaks off or the cord insulation is damaged, the risk of shock or fire increases and the tool should not be used. The best way to repair a damaged
tool cord is to have it fixed by a factory authorized service center. Why? Because that maintains the tool’s UL listing (or equivalent). Covering up damage with tape is not a fix – electrical tape lacks the same insulating ability and flexibility as the original cord jacket. Electrical tools need to be UL listed or equivalent. That means that the tool meets safety standards established by a Nationally Recognized Testing Laboratory (NRTL). Underwriters Laboratory (UL) is the best known, but not the only one. FM is another. OSHA certifies NRTLs, recognizing them as qualified to certify the equipment. That requirement leads to a caution: if you want to replace the cord or plug on a certified tool, you might be violating the manufacturer’s instructions. If the tool’s equipment manual says that all repairs need to be made by a factory authorized service center, then replacing the cord yourself would result in the tool no longer being certified. Electrical tools must be grounded or double-insulated. Grounded tools have a three-prong plug. If the tool is double-insulated, its plug will have only two blades, but the tool will be marked as double-insulated or will have a box within a box symbol. Grounded tools help prevent their users from getting shocked – they provide a better path to ground than the human body. Double insulated tools have all electrical parts isolated from the outside non-conductive case. If the wiring shorts, the user will not be shocked. Stay tuned for Part Two next month!
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email: cody@rosedalechev.com
2845 Hwy 35W North Located at I-35W & County Road C Roseville, MN
AASP-MN News
March 2021 | 19
INSURANCE I.Q.
STRAINS, SPRAINS, AND MUSCULOSKELETAL INJURIES IN AUTO TECHNICIANS Reducing the Pain Every day, your workers are subject to numerous hazards ranging from exposure to chemicals to having a vehicle strike them. Among the most significant hazards are those associated with actual repair work that requires reaching and with tasks that require manual lifting. The injuries that service technicians sustain result from the positions in which the technician must work in and in the lifting, moving and installation of heavy objects. Twisting the torso, reaching above shoulder level, taking shortcuts (such as not removing panels to change a light bulb), working under a dashboard or at the back of the engine and failing to use safe lifting techniques are just a few examples. Reaching into the engine or into the vehicle’s trunk can overextend the torso leading to muscle fatigue, as well as strains and sprains. Technicians working at the front of the engine are less likely to sustain these types of injuries because they can brace themselves against the vehicle and maintain a neutral body position. However, when technicians need to reach into the engine near the dashboard, they may have to assume an awkward position to complete the work. In addition, technicians perform the same types of tasks multiple times a day and often sustain awkward positions for longer than is safe, so they can complete their work on time. Lifting and carrying activities contribute significantly to injuries among auto service technicians. As cars come in for repair, your technicians determine what auto components they will need to finish the repairs. If the components are not in stock, you probably order them from a supplier who can deliver them close to the service bays. If the components are in stock, your technicians probably get what they need by themselves. Getting wires, tubing or nuts and bolts is generally not a problem unless they are stored on a lower or upper shelf that forces the technician to reach above shoulder height or to bend down to locate what he/she needs. It is the tires,
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batteries and other heavy components that potentially expose technicians to harm. If technicians need to lift and carry these components manually, they are at risk of a back injury. There are measures you can take to minimize or eliminate these hazards. The first is to provide appropriate material handling tools such as hand carts and carts to move items from place to place. The second, and equally important, measure is to provide your technicians with training in safe lifting techniques and back health. Hand trucks and the like, if properly used, can help to prevent the injuries that lifting and carrying heavy objects cause.
Adherence to safe lifting techniques can help to minimize technicians’ injuries from lifting and twisting. Keep in mind that technicians may have to load that hand truck or cart themselves. Checklist • Technicians wear protective shoes with good cushioning to prevent back pain and steel caps to prevent toe injuries if they drop a heavy object. • Technicians wear appropriate protective gloves when lifting and handling objects to prevent
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lacerations from sharp edges and to avoid dropping components that may be greasy or oily. Many back injuries occur because technicians attempt to catch a heavy object that they have dropped. • Floors are free of grease, oil and other substances that may result in a slip and fall accident. Floors should also be free of trip hazards such as electrical cords or tools. • Floors are even and free of cracks. If there is a change in elevation, signs are in place to remind technicians to be cautious. • Technicians receive training in the proper use of handling devices. Training should take place after hire and before job assignment and at least annually thereafter. • Technicians receive training in safe lifting procedures. Training should take place after hire and before job assignment and at least annually thereafter. • The most frequently used components are on middle shelves while less frequently used components are on the upper and lower shelves. This helps to prevent back and shoulder injuries from overreaching. • There is a sturdy stepladder available for reaching components above technicians’ heads. • Technicians have good quality, job specific tools that can ease the stress on muscles while performing tasks such as removing nuts and bolts. • A hoist system is in place to assist technicians with the removal and replacement of heavy automotive components. • Lifting and carrying devices are available, receive an inspection at least weekly to spot damaged wheels or loose components, and receive maintenance according to the manufacturers’ instructions. • Long-handled mirrors are available to reduce the amount of time technicians have to be under vehicles or their dashboards. • Management encourages technicians to take a brief rest and to stretch, especially after holding an awkward
LEGISLATIVE UPDATE position for a long time. • Management also encourages technicians to maintain a healthy lifestyle including exercise to keep muscles strong and flexible. Safe Lifting Procedures • Plan the move before lifting; remove obstructions from your chosen pathway. • Test the weight of the load before lifting by pushing the load along its resting surface. • If the load is too heavy or bulky, use lifting and carrying aids such as hand trucks, dollies, pallet jacks and carts or ask a coworker for help. • If you need help to perform a lift, coordinate and communicate your movements with those of the person assisting you.
dashboard or working at the back of the engine result from the vehicle’s design. A designer’s primary concern is to provide the buying public with what it wants at a price it will pay, and not on worker safety. This is where management’s encouragement to work safely, to rest and stretch, and to maintain a healthy lifestyle can improve technician safety and well-being. For more information, contact Brad Schmid at bschmid@cbiz.com or (763) 549-2247.
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a year and are well understood, solutions do not appear to be on the horizon. The challenges of operating remotely will only grow as the legislative session moves into high gear with deadlines and conference committee work in the coming months. At this point, it appears that only widespread distribution of the vaccine will bring back a normal process at the legislature.
When Lifting • Position your feet six to 12 inches apart, placing one foot slightly in front of the other. • Face the load. • Bend at the knees, not at the back. • Keep your back straight. • Get a firm grip on the object with your hands and fingers. Use handles when present. • Never lift anything if your hands are greasy or wet. • Wear protective gloves when lifting objects with sharp corners or jagged edges. • Hold objects as close to your body as you can. • Lift smoothly and gradually; do not jerk the load. • If you must change direction while lifting or carrying the load, pivot your feet and turn your entire body. Do not twist at the waist. • Set down objects in the same manner as you picked them up, except in reverse. • Do not lift an object from the floor to a level above your waist in one motion. Set the load down on a table or bench and then adjust your grip before lifting it higher. • Slide materials to the end of the tailgate before attempting to lift them from a truck bed. Unfortunately, some of the awkward positions technicians may assume while working under the
AASP-MN News
March 2021 | 21
CASH IN ON YOUR MEMBERSHIP BENEFITS!
by Mac Hardin, AASP-MN Bankcard Program
PCI Compliance – Not Fun, but Necessary Will Rogers once said, “Thank God we don’t get all the government we pay for!” Allow me to add, it is even worse when business starts adding burdensome regulations to the pile. Such is the case with Visa, MasterCard, Discover and American Express’ PCI Compliance. Its full title is “Payment Card Industry – Data Security Standards” and every business that accepts credit and debit cards is subject to it. PCI Compliance is the card companies’ attempt to make sure business does its part in keeping customers’ card numbers protected and secure. If any numbers are stolen, chances are the company will be fined and held financially responsible for whatever happens with those cards. If you are transmitting your customers’ cards over a dial phone line, it’s a matter of completing an annual selfassessment questionnaire. If you are processing over
the internet, a longer, more detailed self-assessment questionnaire is needed, plus a quarterly scan of your firewall and internet set up is required. The scan helps detect an inadequate firewall that could allow for stolen numbers. A failing scan also can indicate a hacker could bring down your whole system, affecting all your records and files. Properly validating your compliance will also give you a leg to stand on if any card numbers are stolen. Still, another reason to validate your compliance is to avoid monthly noncompliance penalties. Oftentimes, shops may not know they are being charged a penalty. A good review of the monthend statement will reveal any such fees. If you have any questions, or if you would like to see if the AASP-MN Bankcard program can reduce your costs, I can be reached at (612) 750-2988, or via email at mach@retailfinancialservices.biz.
AASP-MN MEMBER BENEFIT PROGRAMS PROPERTY/LIABILITY AND WORKERS’ COMP INSURANCE CBIZ AIA Contact: Brad Schmid 763-549-2247 / bschmid@cbiz.com CBIZ AIA and United Fire Group (UFG) have created a program for members that includes a special premium discount, exclusive coverage and potential safety group dividend. CBIZ AIA can present quotes from multiple carriers and, as an added bonus, offer members an exclusive 10% discount on their property/liability insurance premiums. EMPLOYEE BENEFITS Business Planning Professionals Contact: Dennis Begley 612-308-6577 / dennis@begley-group.com Business Planning Professionals will provide AASPMN members with quotes from multiple carriers for life insurance, health insurance, long-term care and disability insurance. EMPLOYEE VOLUNTARY BENEFITS Colonial Life Contact: Deb Ferrao 612-600-4135 / deb.ferrao@coloniallifesales.com or Tracy Bailey 612-801-0139 / tracy.bailey@coloniallifesales.com Dedicated representatives can help members transform their benefit package with competitive rates, value added services at no cost and complimentary legal document preparation service. Colonial Life has the tools and flexibility to create a plan to fit everyone’s needs. UNIFORM & LINEN SUPPLIES AmeriPride Services/Aramark Contact: John Majchrzak 612-670-4034/ majchrzak-john@aramark.com Discounted pricing to members on rental of uniforms, entrance mats, shop rags, etc. Purchases are also discounted. Members receive annual rebate equal to 10% of their business with AmeriPride/Aramark each year. CREDIT CARD PROCESSING Association BankCard Services Contact: Mac Hardin 952-933-2026 / mach@retailfinancialservices.biz Competitive rates for AASP-MN members. Terminals and printers sold at cost. Monthly rental of equipment is also available.
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LEGAL CONSULTATION Fryberger, Buchanan, Smith & Frederick 800-496-6789 Members receive free, over-the-phone legal assessment and consultation (some restrictions apply) with an attorney who specializes in the area of law that is the subject of the call. WEBSITE AND INTERNET MARKETING SOLUTIONS Autoshop Solutions Contact: Tony Mercury 919-267-1731 / tony@autoshopsolutions.com Autoshop Solutions has developed the most cuttingedge marketing platform for AASP members. Really Powerful Marketing (RPM) is an all-in-one program that bundles your website, pay-per-click, search engine optimization, social media, and much more! With five levels of RPM to match your budget, goals, and competition, it’s built to drive your shop forward! REPAIR SHOP PRODUCTS/SERVICES DISCOUNTS CARS COOPERATIVE Contact: Stephenie Sheppard 405-547-4077 / membersupport@cars.coop Members receive discounts on a variety of products and services they use every day! From discounts on paint and rental cars to office supplies and phone services. Over 50 programs available! INFORMATION PROVIDERS Mitchell 1 Contact: Mitchell 1 Representative 888-724-6742 Mitchell 1 offers AASP members special discounts on the Mitchell 1 family of integrated software tools. Mitchell International Contact: Mitchell International Representative 800-238-9111 AASP members receive a 15% discount on any Mitchell RepairCenter TechAdvisor package. Visit ww.w.mitchell.com/ products-services/collisionrepair-shop-solutions/cloud-estimating for more information. TECHNICAL INFORMATION HOTLINE IDENTIFIX 800-288-6220 Members enjoy discounted prices on the industry’s #1 technical information hotline, DirectHit.
AASP-MN News
CHECK GUARANTEE SERVICES Certegy Check Services 877-520-2987 Discount rate of .75% to AASP-MN members. Use existing credit card terminal. Fast claim payments. AUTO EMPLOYEE ASSESSMENT Assessment Associates International Contact: Nate Page 952-854-6551 / nate@aai-assessment.com Designed to help facilitate and enhance hiring decisions. AASP-MN members receive 50% off retail price, starting as low as $15 per assessment. BUSINESS FORMS/CALENDARS AASP-MN Contact: Jodi Pillsbury 612-623-1110 / jodi@aaspmn.org Discounted rates on printed business forms and calendars. SAFETY COMPLIANCE Complete, Health, Environmental & Safety Services, Inc. Contact: Carol Keyes 651-481-9787 / carkey@chess-safety.com AASP-MN members receive a 20% discount on Safety Data Sheet Management (SDSLinks), Right to Know(RTK)/Hazard Communication program customized for your facility and monthly safety reminders, and other safety, OSHA or environmental assistance. PAYROLL PROCESSING CBIZ Payroll Contact: Carrie Hobrough 612-436-4620 / chobrough@cbiz.com Members receive 20% discount off standard payroll products and services (excluding 401k). BUSINESS COACHING 180BIZ 540-833-2014 / info@180biz.com Members receive a 20% discount on one-onone sales and management coaching programs (covering financial planning & analysis, strategic marketing, leadership and personnel development) without long-term commitments. Members also receive a 20% discount on monthly sales & management webinars as well as a 20% discount on all 180BIZ advisor training programs.
CUSTOMER SATISFACTION IS OUR TOP PRIORITY. PARTNERS OFFER DEDICATED WHOLESALE CALL CENTERS. OVER 50 DELIVERY VEHICLES WITHIN PARTNER NETWORK. ALL PARTNERS OFFER TECHNICAL SUPPORT FOR ASSOCIATE VEHICLES.
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Mark Bowman
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