ASSOCIATE DIVISION DIRECTOR’S MESSAGE
Working Together to Move Forward By Paul Yager AASP-MN Associate Division Director
My name is Paul Yager, and I recently took over for Loren Feldkamp as the Associate Division Director. I’m honored to participate in an organization that has values and a mission that I’m passionate about. I’m celebrating my 17th year working at Enterprise Rent-A-Car. Currently, my position is the Replacement Rental Sales Manager for Minnesota. Prior to that, I was an area manager overseeing locations that covered many regions of the state. My experience in the industry has been working directly with collision repair and auto service shops, as well as insurance partners, ensuring strong relationships while focusing on customer service and growth. I’m excited to continue building my relationships within the industry while serving on the board of AASP-MN. Over the past couple of years, the industry has seen many challenges that have impacted everyone in some way. Whether you are a business owner or a consumer, the changes are noticeable. Challenges like the rise in crime, price of fuel, supply-chain issues, surging inflation, and staffing shortages make it even more important for an industry involving transportation to refocus on efficiencies. How can we do more with less, find ways
to adapt to the changing environment and continue to innovate the industry for long-term success? With the fast-changing industry and consolidation of responsibilities, it’s vital to rely on communication and technology to forge ahead. Whether it’s communicating with your customers via text, finding new employees or updating business partners with parts/repair information utilizing all resources at your disposal allows your business to grow and thrive while delivering an experience your customers will remember. While we can’t change the challenges we face, at Enterprise, we recognize ways to stay on the cutting edge of our ever-changing industry and have developed an online Replacement Resource Center to help our most important partners: You! These web pages provide information designed specifically with your needs in mind – including industry reports, technology updates and access to resources to help you better serve your customers. I encourage you to check out these resources at enterprise.com/partnerresources, or please do not hesitate to reach out to me to discuss how we can work together to move forward.
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AASP-MN News
