AASP-MN News August 2023

DIRECTOR

Dan Gleason

ASSOCIATE DIVISION DIRECTOR

Paul Yager

COLLISION SEAT

Shannon Christian

MECHANICAL SEATS

Tim Kruse

Randy Notto

STAFF EXECUTIVE DIRECTOR

Linden Wicklund

OFFICE MANAGER

Jodi Pillsbury

PUBLISHED BY: Thomas Greco Publishing, Inc. 244 Chestnut St., Suite 202 Nutley, NJ 07110

PHONE: 973-667-6922 FAX: 973-235-1963

PUBLISHER

Thomas Greco | thomas@grecopublishing.com

SALES DIRECTOR

Alicia Figurelli | alicia@grecopublishing.com

EDITORIAL & CREATIVE COORDINATOR

Alana Quartuccio | alana@grecopublishing.com

MANAGING EDITOR

Chasidy Rae Sisk | chasidy@grecopublishing.com

OFFICE MANAGER

Donna Greco | donna@grecopublishing.com

PRODUCTION COORDINATOR

Joe Greco | joe@grecopublishing.com

www.grecopublishing.com

UPCOMING EVENTS

August 22, 11am-11:30am “Attracting & Retaining Employees with Employee Benefits” Webinar

September 19, 5pm-10pm St. Paul Saints Game & Tailgate Party Lancer Service & CHS Field, St. Paul

First Wednesday Each Month, 8:00–9:30am Southern Metro Collision Shop Meeting Dakota County Technical College, Rosemount

Second Wednesday Each Month, 7:30–9:30am St. Cloud Area Collision Repair Alliance Meeting APH Headquarters, St. Cloud

Third Tuesday Each Month, 12:30-1:30pm Mechanical Monthly Morning Zoom Meetup

Third Thursday Each Month, 12:30-1:30pm Collision Monthly Morning Zoom Meetup

Strength in Numbers

By Linden Wicklund, AASP-MN Executive Director

If you have been to an AASP-MN event in the past year, you have probably heard me say, “Hi, I’m your Executive Director Linden Wicklund. I run the Alliance/ AASP-MN and I am an extension of your team.” No, I don’t know how to fix cars and I haven’t checked my own oil since I owned a car that was built in 1992. What this does mean is that I am actively engaged with shops, technical schools and allied organizations from across the country. I work to make sure your voice carries, you have access to industry information and critical networking connections, and most importantly, I am here on the other end of the phone line to let you know you are not alone in the challenges you face and will help you find solutions.

Membership in an association can mean different things to different people and changes with every chapter of life or business. Over the past 15 years of working with membership organizations, I’ve typically seen people fall into the following buckets of engagement. All are valid and important with different benefits. They are the transactional member, the hands-on member and the insurance policy member.

Transactional members are looking for black and white ROI in their membership. They are motivated to join because of business discounts, educational content and access to customers or suppliers.

Hands-on members are the classic “engaged member.” They tend to show up for most things, provide volunteer support as a committee or board member and actively seek out relationships with other members for business gain or social purposes. When they need to outsource work or borrow a tool, they immediately think of other members of the association.

The insurance policy member is perhaps the one that is most undervalued but is critical for the success of the mission of the association. These are the members that are little known, reliably pay their dues year after year and know the association is just a phone call away in a time of need, just like insurance should be. They are the unsung heroes that make the work of the association possible through their support in dues and by adding to the number of shops banding together. They are unlikely to rattle off exactly what they directly receive

in membership, but they also know that having an association looking out for the industry in their area is deeply important.

If you have been a member for many years, you have likely cycled between all these buckets. If you aren’t a member and have resisted joining because you don’t think you will get much out of it, remember, you don’t need to be taking advantage of every benefit to know you are supporting the health of an industry you work hard in and believe in. There is strength in numbers, so join AASP-MN if you’re not already a member or encourage a shop near you to join if you are! I’m here to be an extension of your team and work on your behalf regardless of how you choose to engage with AASP-MN!

Not sure if you are a member? Over 50 percent of AASP-MN News readers are not members! Ready to take the next step and join? Fill out the membership application on page 10 or pass it to a friend or shop down the road that could do better with more support.

For the next three months, we are offering $100 off the regular price of membership dues to any new member and a $100 membership dues credit (for 2024) to any current member that recruits a new member! Offer expires November 30, 2023.

‘Tis the Season: For Legislator Shop Tours

Why AASP-MN members lead tours

Following the recent redrawing of legislative districts (occurring every 10 years), many incumbent lawmakers chose to retire rather than run for reelection in a new district. This spike in legislative retirements resulted in many fresh faces running for and being elected to office in 2022. Nearly 30 percent of legislators were freshmen during the 2023 legislative session. They took a leading role as chief authors of important bills, with some even serving as vice-chairs of various committees. There was no shortage of bills introduced, with the final amount totaling 3,300 (2,000 is the approximate average). With single party control, a record number of bills were passed into law, many of significant consequence.

While legislators largely took a break after a long session, in-district events and appearances have picked up again. Given this context, now is the time to connect with your elected officials to set up shop tours and begin developing personal connections with elected officials in your area. Legislators, long-time incumbents and freshmen alike, will be anxious to hit the ground running

by Sam Richie & Shannon K. Mitchell, AASP-MN Lobbyists

in the 2024 legislative session, a session that will focus on policy as opposed to the budget setting year that just concluded.

As legislators look to champion impactful legislation, they source ideas from their constituents to decide which legislative solutions are most needed. This is a prime opportunity for shop owners to showcase the amazing work occurring, while highlighting the challenges and obstacles. It is also critical that AASP-MN continue to build relationships with legislators who lead key committees that were developed during the 2023 legislative session.

What tours look like

Shop tours are an opportunity for AASP-MN members to showcase their businesses, including highlighting unique challenges. They also serve as a critical pathway for introducing legislators to the variety of issues AASP-MN members face as well as framing potential solutions.

continued on pg. 18

AWAIR Program Required in Minnesota

All automotive repair facilities in Minnesota are required to have A Workplace Accident and Injury Reduction (AWAIR) program. The Minnesota legislature has also added a requirement for a safety committee to any company that needs an AWAIR program. Any auto repair facility in Minnesota that does not have a current AWAIR program could be cited, and the penalties have increased substantially.

AASP-MN, in conjunction with its partner, Complete Health Environmental & Safety Services (CHESS), has developed “Creating an AWAIR Program for Your Shop.” This online webinar helps members understand the components of an AWAIR program and helps them create an AWAIR program for their own facility. The cost for the webinar is $100 and it includes a 20-minute phone consultation with a representative from CHESS to review the program you draft for your company.

To take the “Creating an AWAIR Program for Your Shop” webinar, log on to elearning.autoserviceproviders. com/index.

AASP-MN Offering FREE “Attracting & Retaining Employees with Employee Benefits” Webinar

Do you have the “tools for success” when it comes to attracting

Minnesota Careers in Auto Repair & Service (MNCARS)

MNCARS is a non-profit organization established in 2016 by AASP-MN. Its sole purpose is to promote careers in the automotive industry, recruit young people into the state’s college-level automotive service and collision repair programs and, ultimately, into industry workplaces.

Take advantage of the resources in the MotorMouth toolbox at carcareers.org/ motor-mouth. Get out and get active in your local community promoting industry careers!

and retaining employees?

Not sure?

Then join us on Tuesday, August 22 from 11-11:30 am to find out!

AASP-MN Associate Member

Genevieve Frazier of Maguire Agency will present for this brief webinar covering:

• Attracting and retaining employees using new types of medical insurance to save premium dollars.

• Benchmarking your current plan to ensure you are competitive in today’s labor market.

• Using non-traditional benefit offerings to attract and retain key talent.

Get your ticket to attend this informative session at: eventbrite. com/e/attracting-retainingemployees-with-employeebenefits-webinar-tickets650989124997?aff=oddtdtcreator

AASP-MN to Host Night Out with the St. Paul Saints

AASP-MN is pleased to announce it will host a night out with the St. Paul Saints, Tuesday, September 19. The game begins at 6:30pm at CHS Field and will feature the St. Paul Saints vs. the Toledo Mud Hens. Prior to the game, AASP-MN members, Carl and Angie Thomas of Lancer Service in St. Paul, will host a tailgate party for those who attend.

“This event is a great way to get AASP-MN members, their employees and families together in a fun and relaxing setting,” said AASP-MN Executive Director Linden Wicklund.

This event is sponsored in part by the following AASP-MN yearlong sponsors: 3M Automotive Trades Division, Accelerated Vehicle Technologies, Aramark, Auto Value Parts Stores/APH, Axalta Coating Systems, CBIZ, Colonial Life, Enterprise Rent-A-Car, FinishMaster, Heartman Insurance, LKQ-Minnesota, Lube-Tech, NCS/Single Source, O’Reilly Auto Parts, PPG Automotive Finishes, SherwinWilliams, Shop Monkey, Suburban GM Parts, Sunbelt Business Advisors and United Fire Group.

For additional information see page 11, contact the AASP-MN office at (612) 623-1110 or 800-852-9071 or visit aaspmn.org

2023 Minnesota I-CAR/SkillsUSA

Fall Golf Event Announced

The Minnesota I-CAR/SkillsUSA Volunteer Committee invites golfers and sponsors to Oak Glen Golf Club in Stillwater, Wednesday, September 20 for a fun-filled day of golf and networking. All proceeds from the event go toward scholarships for future technicians, equipment for technical colleges and other collision industry training needs in Minnesota. The event includes a four-person scramble, grilled dinner and awards reception following the golf. In addition, there will be complimentary refreshments on several holes around the course, as well as unique contests for prizes.

This is a great opportunity for vendors to market their business, products and/or services, while supporting the industry and enjoying a round of golf with industry leaders.

Registration and payment for golfers and/or sponsors can be found on the golf outing’s website, icargolf. com

For more information, contact tournament director Jamison Randall at jrandall@latuffbrothers.com or (651) 796-8003.

Thank you 2023 Year-Long Sponsors!

Platinum Sponsors

LKQ Minnesota

Lube-Tech

Gold Sponsors

3M

AASP National

Auto Value / Benco

CBIZ

FinishMaster

NCS / Single Source

ShopMonkey

Silver Sponsors

Accelerated Vehicle Technology

Aramark

Axalta Coating Systems

Colonial Life

Enterprise Rent-A-Car

Heartman Insurance

O’Reilly Auto Parts

PPG Automotive Refinishes

Sherwin-Williams

Suburban GM Parts

Sunbelt Business Advisors

United Fire Group

Bronze Sponsor

aaa Auto Parts

C.H.E.S.S.

Dentsmart PDR

Radco

Distribution Shakeup

COVID-19 created greater changes in the strength of the five major distribution channels during 2020 to 2022 than any event since the Great Recession of 2008. The significant changes in the product volume and share of distribution channels that occurred over the past three years are analyzed in-depth in the recently released 2024 Lang Aftermarket Annual.

Light Vehicle Distribution Channels

In the U.S., five major distribution channels supply the car and light truck aftermarket: Traditional, Integrated, Specialized, Import and OE.

The light vehicle aftermarket suffered a 7.3 percent decline in 2020 product volume from the onslaught of COVID-19, followed by nearly a 15 percent product rebound over the next two years. However, this product loss and recovery was not distributed equally across the five major aftermarket distribution channels.

Winners and Losers

Over the past three years, there has been a massive shift in aftermarket product volume among the five major distribution channels supplying the car and light truck aftermarket in the U.S.

There were big winners and big losers in product volume and share during the past three years. Two channels dominated product growth. In contrast, three other channels declined in product share, combining for only a 0.4 percent annual growth rate.

Integrated Channel Dominates

In the Integrated channel, ownership of products does not change hands from when products are purchased from manufacturers to the point of ultimate consumption or sale to an installer (repair outlet or DIYer). Like all channels, the Integrated channel was hit hard in 2020 by COVID-19, but it managed to increase its distribution channel share that year.

The Integrated channel outperformed all other channels during the 2021 and 2022 aftermarket rebound, recording the largest increase in share and dollar volume.

The Integrated channel’s growth was fueled by the outstanding performance of retail auto parts chains during 2021 and 2022 (as DIY volume soared at a doubledigit rate).

The Integrated channel also benefited from eCommerce sales, which surged in the past three years, as reported in the 2024 Lang Aftermarket Annual.

Import Channel Shows Strength

The Import channel (distribution involving Import warehouses and Import jobbers) was the only other channel recording product share growth during 2020, despite the onslaught of COVID-19.

The Import channel declined in dollar volume during 2020, but it dramatically increased product volume over the next two years, significantly topping its pre-COVID-19 product share and dollar sales.

The Import channel’s growth reflected the strong aftermarket performance of foreign nameplates. See the 2024 Lang Aftermarket Annual for complete details.

Distribution Channels Declining in Strength

The Traditional channel was hit hardest by COVID-19. It fell by nearly one-tenth in dollar volume during 2020 as its market share fell sharply.

The significant downturn in Do-It-For-Me (DIFM) auto repair during 2020 hit the Traditional channel hard. It could not offset its reduction in DIFM volume by expanding DIY product distribution.

The Specialized channel is focused on a limited range of products or involved in an aftermarket sector specializing in certain types of products. In 2020, the Specialized channel lost a significant share, followed by a weak performance in the next two years.

Independent Versus OE Distribution

The OE channel suffered a product share decline during 2020 and continued to lose share during the next two years as the light vehicle aftermarket rebounded sharply in product sales. However, the increasing size of the aftermarket enabled the OE channel to expand its dollar volume, despite its lower share compared to preCOVID-19 years.

Notwithstanding the declining share of the OE channel, dealers increased their DIFM product share between 2019 and 2022. This reflected dealers’ growing use of non-OE products, particularly for the refurbishing of used vehicles and bay repairs on nameplates other than what they sell new.

Aftermarket Impact

Aftermarket changes created by COVID-19 and other factors have concentrated the volume of aftermarket products among fewer distribution channels.

Only the Integrated and Import channels increased their aftermarket product share in 2022 compared to 2019. These two channels generated more than 90 percent of distribution volume growth during these years.

Six Major Takeaways

• The onslaught of COVID-19 created massive shifts in product volume and share among the five major distribution channels supplying the car and light truck aftermarket across the U.S.

• The Integrated and Import channels increased their aftermarket product share during 2020, despite the 7.3 percent product decline among light vehicles.

• The Integrated and Import channels continued to expand their share in the past two years. The Integrated channel was boosted by the performance of retail auto parts chains and the surging volume of eCommerce.

• The Import channel benefited from the strong aftermarket performance of foreign nameplate cars and light trucks.

• The Traditional and Specialized channels declined in product share during 2022 compared to 2019. The double-digit plunge in DIFM product volume during 2020 hit the Traditional channel especially hard.

• Boosted by the aftermarket recovery, the OE channel increased its product volume, despite falling in share during 2022 compared to 2019.

See the 2024 Lang Aftermarket Annual for complete analysis of the nearly $8 billion shift in aftermarket product volume among the five major distribution channels between 2019 and 2022. Visit bit.ly/LangAftermarketAnnual2024TOC to view the Table of Contents and bit.ly/LangAftermarketAnnual 2024Orderform for the Order form.

OFFICIAL MEMBERSHIP APPLICATION

As a member of the Alliance of Automotive Service Providers of Minnesota (AASP-MN), we will abide by the Association’s Code of Ethics, bylaws and other conditions of membership as established by the Board of Directors. We understand the AASP-MN logo must be used in accordance with the logo guidelines. It is understood membership in AASP-MN is subject to acceptance by the Association and is non-transferable. It is also understood that AASP-MN membership dues may be deductible as a business expense for federal income tax purposes, but are not deductible as a charitable contribution.

***PLEASE PRINT OR TYPE***

BUSINESS INFORMATION:

Business Name:

Business Representative Name: _________________________________________Title:

Street Address:

City: ______________________________ County:______________________ State:______ Zip: ____________

Phone Number: ( ) __________________________ Fax: ( )

Email: _______________________________ Website:

Number of Full-Time Employees: _______________ Number of Part-Time Employees:

PRIMARY DIVISION: (check one) Collision Mechanical/Transmission

List other specialties: _________________________________ Date you started in business:

ANNUAL GROSS SALES: $0 - $500,000 $500,000 - $1,000,000 $1,000,000 - $1,500,000 $1,500,000 – 2,000,000 More than $2,000,000

WHAT BENEFITS MOTIVATED YOU TO JOIN AASP-MN?

I hereby consent to allow AASP-MN to receive details on my participation in association-recommended benefit programs including, but not limited to, account information and pricing, insurance premium, dividend and claims information. I further agree that by providing my mailing and email addresses, telephone and fax numbers, I consent to receive communications sent by or on behalf of AASP-MN via regular mail, email, telephone or fax. I understand that the AASP-MN sign and logo policy authorizes businesses that are members in good standing to use the AASP-MN logo. Should my membership in AASP-MN expire, I agree, at that time, to discontinue all uses of the association’s logo and signs.

Name (Print):

Signature: ________________________________________________________________ Date:

DUES:

1-3 Employees: $295

4-10 Employees: $455

11 + Employees: $615

Out of State: $150

Additional locations: ___ @ $50 ea.

PAYMENT OPTIONS:

_____ Check enclosed, payable to AASP-MN

Complete for Additional Location Only:

Company name:

Representative:

Address:

City: ________________________________ Zip:

Phone: ______________________ Fax:

Email:

Please attach list for additional locations if needed.

_____ Credit Card (select type) Visa MC DISC AMEX

Credit Card #: __________________________________ Exp. Date: _______ /_______ CVV:

Billing address:

Note: AASP-MN adds a 3% surcharge to all credit card payments. This surcharge is not greater than our total cost of accepting credit cards. Surcharge does not apply to debit cards.

RETURN TO: AASP of Minnesota, 1970 Oakcrest Ave., Suite 102, Roseville, MN 55113

Phone: (612) 623-1110 or (800) 852-9071 Fax: (612) 623-1122 Email: aasp@aaspmn.org Website: http://www.aaspmn.org

Minnesota’s Top 10 Auto Body Shops

Last month, AASP-MN News featured the top 10 auto repair shops consumers are raving about online! (See grecopublishing.com/aasp-news-july-2023/) This month, AASP-MN News once again combed the internet to find what consumers are saying about Minnesota auto body shops. After pouring over countless Google, Yelp and Facebook reviews and monitoring these businesses’ digital interaction, AASP-MN News included those with the most positive reviews and online engagement on this list. It should be noted that eight out of the 10 shops listed are AASP-MN members, a confirmation of their commitment to be sure they have access to the necessary tools and resources needed to run a successful collision repair business.

ABRA – AUTO BODY REPAIR OF AMERICA (Est. 1984) - Marshall

For nearly 40 years, ABRA (Auto Body Repair of America) has been growing throughout the country; here in Minnesota, its Marshall location stood out the most via its online presence among reviewers and interactions over social media. Customers find the Marshall crew to be friendly and helpful, which is one of the things that keep them coming back again and again. As one Google reviewer put it, “The employees at ABRA were superior in customer service. Every single person stopped to say hi and greeted me with a smile when I walked in. I received text updates on my vehicle frequently. I received personal calls to let me know the status of my vehicle as well. It was the friendliest service I have received in a very long time. They did excellent quality work as well! 10/10 rating for sure!!!” “I couldn’t be happier with the repairs or the processes,” states another satisfied customer.” They kept me informed every step of the way, gave me all of the information about rentals and were extremely professional. If you need work done to your car give these guys a try.”

ADVANCED COLLISION REPAIR (Est. 2006) - Maple Grove

Locally owned and operated, this Maple Grove-based shop continues to collect five-star ratings from satisfied customers throughout the Minneapolis-St. Paul metro area. A Yelp user tells of his positive experience at Advanced Collision Repair: “Branden and his team took such good care of me and my car. When we were being told there was a three-week wait to get in at multiple collision shops, Branden was able to get us in right away. He kept us updated and made everything so easy. During a situation that could have been super stressful, it was a pretty stress free experience. I would highly recommend. Their service is second to none!” Another happy customer says, “I was sideswiped and didn’t notice the damage until a couple days later. My side mirror was bent backwards, and there was a little damage to the door. I planned to replace the car within a year or two, so I didn’t want a costly full door or mirror replacement. I especially didn’t want to go through insurance. Advanced Collision Repair worked with me and my budget. They were able to correct the damage and put everything back in place, all at a reasonable cost. It looks amazing and everything works like it should - there would be no way to tell there was damage. Thanks again!”

ARROWHEAD AUTO BODY (Est. 1998) - Hermantown

This shop is not only committed to excellent auto body repair and customer service but also to giving back to their community - and working as a team to provide quality work while having in the process. Arrowhead Auto Body has a family atmosphere they share with their customers, and a commitment to putting a smile on their faces, as this Google reviewer points out: “It has been a wonderful journey over the past 20 years having my vehicles repaired and brought back to almost new condition by Arrowhead Auto Body. The entire staff has been so kind, personable and professional in their approach to making happy customers. It’s usually not a happy occasion when you have to take your car in for body work but Jen made this recent visit a pleasure. Thanks again to the entire crew there at Arrowhead for turning a frown into a smile with your caring attitudes. ” A Facebook user adds, “Wonderful customer service. I was able to use a courtesy car while my car was being fixed. They were very good about keeping me updated on the process and handled all the paperwork with my insurance. Highly recommend.” AASP-MN’s Collision Director Director is Travis Doyle, one of the Arrowhead team leaders.

BRAD HANSON’S PROFINISHERS AUTO BODY (Est. 1996) - Prior Lake

Brad Hanson has become a trusted name for collision repair all around the Prior Lake, Savage and Lakeville areas. Brad alone brings over 30 years of experience to the shop floor, along with a team of fellow professionals who have been keeping this family-owned business running successfully for nearly three decades. A certified NAPA AutoCare Center, Brad Hanson’s Profinishers Auto Body retains its independence while offering customers a nationwide warranty and exclusive specials. Customers may work directly with Brad or one of his qualified team members when they bring their car in for work. “Brad and his team have come to the rescue for my daughter and I a couple of times,” says a Facebook user. “I 100 percent trust Brad and I know that he will take care of my car with the utmost care. He will let you know exactly what needs to be done and will not overcharge you. No waiting and the BEST customer care around! If you need your car repaired, do not hesitate to call Profinishers! They are the BEST!” A Google user shares his experience and appreciates the time taken to get the job done: “While the car was delivered a couple days later than promised, it was not their fault. GM sent the wrong parts. Other than that, I’m very happy with the service. They did an excellent job on my truck, and kept me informed of their progress every step of the way.”

CENTRAL AVENUE AUTO BODY (Est. 1981) - Minneapolis

For more than 40 years, Central Avenue Auto Body has been sending customers away happy with their repaired and restored vehicles. It all began in 1982 when Ray Czupta accomplished a lifelong dream of opening a body shop with the help of friends and family. Ever since, that dream has continued with a focus on quality service, honesty and professionalism, which has helped them earn loyal customers. “This place is the best!” boasts a Facebook user. “It’s like a small ‘mom and pop’ type shop, but they are just as professional as the big corporate places. I would much rather give my money to a small, local place like this than a big corporate conglomerate. CAAB is very accommodating, and they stand behind their work. I’ve brought three different cars there, and would highly recommend them to anyone.” One customer went to Yelp to promote Central Avenue Auto Body as “the best auto body shop in Northeast Minneapolis.” Citing multiple reasons to go there, the writer says, they have an “incredibly polite staff (especially on the phone), and do an outstanding job every time. They are in the business of helping people, not squeezing money out of people. The prices are difficult to beat and they are family-owned.”

DEANO’S COLLISION & AUTOMOTIVE SPECIALISTS (Est. 1984) - Elk River

This shop claims to be Elk River’s longest established collision repair shop and it’s no surprise based on what customers are boasting online. The family-owned business has come a long way from its humble beginnings in a small shop just down the road from its current location, a 24,000 square foot state-of-the-art facility. Here’s what one happy customer had to say: “Got my Ford F-150 body work done here. I heard these guys do great work with aluminum trucks. The repair makes it look like the fender bender never happened. Great work Deano’s. I would recommend them.” In an update months later, the same customer writes, “Several months after the repair, I had a follow up issue that I thought was due to the repair. After investigating, they helped me fix an unrelated problem. I asked how much I owe them, they said no charge!! Who does this in this day and age? Deano’s, you are the best!” Another says, “Exceptional service, communication and work. The folks at Deano’s made significant repairs to our SUV following a winter wreck. The process was easy and the car looks brand new! Amber was awesome to work with and the guys in the shop do an incredible job.”

LAMETTRY’S COLLISION (Est. 1976) Multiple Twin Cities locations

LaMettry’s Collision has come quite a long way in almost 50 years! What started in a family garage is now offering some of the finest auto body repair options around with 10 locations scattered throughout the Twin Cities area. This Facebook user shares: “Scott was amazing to work with. He kept me updated on everything with my car. I can’t thank him and the rest of the staff enough. I’m so happy with my car. It looks brand new.” Hundreds of customers have turned to Google to spread the word. One writer says, “My car was damaged from an accident so I brought it to LaMettry’s. From the initial estimate through scheduling and repair, every step of the process has been seamless. My contact, Ajay, was great with his communication, keeping me informed every step of the way. I would definitely use them again, which, in fact, I have! We have a household with five drivers and we, unfortunately, had to have three different repairs performed in the past six months. We have used LaMettry’s all three times with complete satisfaction!” LaMettry’s President of Operations is Darrell Amberson, who currently sits on the AASP-MN Governmental and Regulatory Affairs and Scholarship Committees.

LATUFF BROTHERS AUTO BODY (Est. 1933) - St. Paul

Latuff Brothers Auto Body is the home of former AASP-MN Board President Will Latuff (a fourth generation member) and his family. The shop dates back to 1933 when Latuff brothers Joe, Mike and John founded it with values that allowed the business to thrive even in the midst of the Great Depression. Since then, Latuff Brothers has achieved decades of success thanks to treating customers and employees the way they themselves want to be treated and a commitment to always do the right thing, even if it’s not an easy thing to accomplish. As one Google writer reports, “INCREDIBLE SERVICE AND PRODUCT!! I drive a car that is not common, which also means the parts are less common. They were patient while I found parts, gave great advice and had consistent communication. The work is incredible. There are no signs that the car was ever damaged; they matched paint to a 15-year-old car and I cannot tell any difference. The entire team is thorough and SO kind. I also thought the pricing was very fair. Considering the blow it is to see your harder-to-find car damaged to the extent it was, it was a very positive experience being in their hands.” Another gave credit to their customer service. “Everyone there was just so kind and helpful! They walked me through everything and explained everything to me, kindly and clearly. Also, they have a very clean and friendly atmosphere with a lovely waiting room! Overall, this place has you in very good hands!”

NORTH COUNTRY AUTO BODY AND MECHANICAL (Est. 1993) - Hugo

North Country Auto Body and Mechanical was born out of a partnership between Galen and Susan Carlson who co-founded the business with Rich Ober back in 1993 and have been offering premier auto repair services to the northeast metro area ever since. Their success is driven by their shared commitment to high ethical standards, high quality repairs and helping people. Their commitment to building strong relationships with their customers has kept the community coming back again and again for 30 years and counting! As one Facebook user puts it, “Awesome people! Amazing work and more than fair!” A Google reviewer shares a similar experience: “Shattered the rear window and gouged a huge dent in the roof of my Ram 3500. Took it to North Country, and boy, did they do a nice job. Can’t tell there was ever any damage. I’m really impressed with the work they did and the outcome for me. Also need to mention how customer serviceoriented they were. In every way, they wanted me to be satisfied, and I am. Next time I need body work, I will come back to North Country.”

PETERS BODY SHOP (Est.1957) - St. Cloud

For more than 60 years, Peters Body Shop has set out to provide extraordinary care and service to their customers. This shop attributes its success to team experience and attention to detail. They want to guide their customers through every single step from the time they drop off their keys to the time their vehicle repair is completed. They’ll even take care of returning the rental car and set out to remove the burden of dealing with the insurance company by working with them directly. As one Facebook user says, “All the work was completed on time, and they worked great with my insurance company to cover additional costs.” A Google user raves about her experiences with Peters: “Excellent service! This is not the first time that I have used Peters Body Shop for vehicle repairs. Their work and professionalism in taking care of the damage to my vehicle was outstanding. Their work was done earlier than anticipated, which saved me money in the long run. Great people to work with.”

Congratulations to Thomas Greco Publishing Managing Editor Chasidy Rae Sisk on the birth of her baby girl, Camyrah Rae Sisk-Donato. Camyrah was born on June 5 at nine pounds, 12 ounces.

Bridge Your Auto Policy Gap with Drive-Other-Car Coverage

If you provide company vehicles to your employees and these employees don’t have their own personal automobile policy, a potential gap in coverage may exist. To adequately cover your risk, a drive-other-car endorsement is specifically intended to bridge this gap.

Drive-Other-Car Coverage Basics

If you have employees who are provided with company-owned vehicles, they often do not have an additional automobile and therefore do not carry a personal automobile policy.

If the employee doesn’t carry a personal policy and drives a vehicle borrowed from another party, other than the company-issued vehicle, drive-other-car coverage affords them protection should an accident occur.

In all of these circumstances, the business automobile policy provides no coverage since the “covered auto,” or company-owned vehicle, was not involved in the accident. A drive-other-car endorsement closes the exposure loop in

Fire Extinguisher Safety

Drive-other-car coverage is endorsed onto your business automobile policy and provides coverage only for scheduled individuals.

Properly fighting small fires

Fire extinguishers are designed to fight fires in their early stages when the fire presents a relatively small hazard. An extinguisher can be used when the fire possesses the following characteristics:

closes and the discharge stops

Be safe and healthy on the job with these helpful tips provided by CBIZ…

How Does This Differ from Hired/Non-Owned Coverage?

S Sweep

There are some key differences between hired/nonowned coverage and drive-other-car coverage:

Small

Sweep the nozzle by moving your arm at the elbow. Direct the discharge to cover the entire width of the base of the fire.

• Slow growing

Giving off minimal smoke

• Emitting minimal heat

Know Your A B Cs

• Hired automobile coverage is provided for vehicles that are leased, rented, hired or borrowed by the insured or its employees for business purposes.

If a fire is too large, if there is too much smoke or if you are too frightened, evacuate immediately.

Using the wrong fire extinguisher can result in more damage than the fire itself. All extinguishers have nameplates identifying their usage instructions, as outlined below.

• Non-owned coverage is afforded to employers when an employee uses their own personal vehicle for business purposes.

Class A Fires

Take these steps to minimize your exposure: Require all employees who are either issued or will drive company vehicles to have personal automobile policies. Notify CBIZ Inc. of any employees and family members who do not have personal automobile policies. Review the coverage provided on the endorsement so that you have a clear understanding of what is included. Coverage can include liability, medical payments, uninsured motorist and physical damage coverage. Review the endorsement to ensure that all employees and/or family members who do not have personal automobile policies are scheduled on the endorsement. Notify us of any individuals not shown on the schedule.

Never feel like you must stay and fight a fire. If, at any point, you feel like your safety is threatened while using a fire extinguisher get out immediately

Proper Planning is No Accident

PASS

Use the PASS method:

Are You Covered?

P Pull

• The safety pin is usually held in place by a plastic seal and will pull off. Do not push down on the operating lever while pulling the pin, it won’t come out.

Only use Class A extinguishers for wood, paper, trash and other items that produce glowing embers as they burn. Class A extinguishers should never be used on gas or electrical fires.

To show how drive-other-car coverage applies, consider the following situations:

Class B Fires

• A salesperson rents a car for personal use on vacation and damages another vehicle. Is he or she covered?

A Aim

For more information, contact Brad Schmid at bschmid@cbiz.com or 763-549-2247.

An agent who understands your business can help you understand drive-other-car coverage and endorse your business automobile policy to your individual needs. Call us today at 763-549-2247 to ensure that your automobile coverage adequately meets your needs.

Aim at the base of the fire, the lowest flame closest to you. The base of the fire will recede from you as you use the extinguisher, so you must adjust your aim.

• Only use Class B extinguishers to fight fires caused by flammable liquid and gas (gasoline, paint thinners, solvents, grease and acetylene).

• A business owner has all the vehicles titled in the company’s name. The owner’s family travels out of town on vacation and rents a car, opts not to purchase coverage and is involved in an accident. Is he or she covered?

S Squeeze

For more information, contact Brad Schmid at bschmid@cbiz.com or (763) 549-2247.

Class C Fires

• Use a Class C extinguisher only to fight energized electrical equipment fires

• An executive borrows a friend’s minivan to move and is involved in an accident. Is he or she covered?

The operating lever is above the carrying handle. The operating lever opens the valve when you squeeze it down. When you let go, the valve

LEGISLATIVE UPDATE

continued from pg. 5

There are also extinguishers known as a Class ABC extinguishers, which can be used for all types of fires.

Prior to the tour, AASP-MN leadership will work to prepare you to host your lawmaker by providing talking points and walking through the process. AASP-MN leadership will also attend the tour.

Tours typically start out with introductions where members can share information about themselves and their business and learn about the legislator’s interests and background. From here, your tour may showcase a high-level of technology legislators may not be familiar with (such as paint booths, diagnostic computers, etc.). This helps legislators understand the level of skill involved with some repairs and that the business provides highwage job opportunities in their districts.

As the tour moves on, AASP-MN members should share their unique experiences and concerns with the elected official. AASP-MN leadership can help provide broader industry issues and proposed solutions. Tours will typically end by asking the legislator to support

proposed legislation or be open to meeting closer to session to review draft legislation.

These tours are relatively painless and can pay huge dividends for AASP-MN later on. Lawmakers who develop personal connections with local businesses are much more likely to be responsive and helpful in enacting legislation in the future.

How to set up a tour

Tours can be set up by contacting the AASP-MN Executive Director Linden Wicklund (linden@aaspmn. org), Sam Richie (srichie@fryberger.com) or Shannon Mitchell (smitchell@fryberger.com) with a list of available dates for the tour. AASP-MN leadership and the Government Relations team will coordinate with the legislators to secure a time for the shop visit and confirm with you. We will help you prepare by outlining the basics of the tour, tailored to your specific legislator, as well as providing relevant talking points.

The Database Enhancement Gateway (DEG) helps improve the information in collision repair estimates through repairer feedback about vehicle-specific errors, omissions and inaccuracies in the databasae and labor times. If you are performing automotive repairs of any kind - collision or mechanical - you need to utilize the DEG! Check out some recent Database Inquiries - and their resolutions - below!

All Three Systems: Mask for Primer

Masking labor and material costs for primer application are a NON-INCLUDED operation in all three estimating systems.

Audatex DBRM Section 4-4 Page 139: “When the estimator enters a judgment time for refinish labor, the estimator also determines the included operations. Operations that might be considered in the repair refinish time include any steps required to bring the panel to the condition of a new, undamaged panel. This may include feather edge, blow off and clean, mask to prime, tack off, mix etch primer, prime bare metal, mix and apply primer filler, guide coat application, unmask as required and block sand. Panel scuff to facilitate application of clear may also be considered for two- or three-stage refinish.”

CCC/MOTOR GTE: Basic Color Coat Application: Does Not Include: Cover / mask for prime and block

Mitchell CEG: Refinish General Information: “Repaired/Used Panels: Labor times related to repaired and/or used panels –example: Remove and install or masking of glass, outside handles or exterior trim, feather prime & block, masking for primer surfacer application – are not included in refinish time. The steps required for refinishing a repaired and/or used panel may vary from those required for a new panel depending on the condition of the repaired and/or used panel.”

Mitchell: Section Quarter Panel Labor Time

OEMs may have a procedure to allow for both full panel replacement and sectioning of a quarter panel. When such situations arise, Mitchell users should reference the following statement per the CEG 20 Quarter Panel.

“FULL PANEL REPLACEMENT PROCEDURE: Labor times are for replacement at factory seams if feasible. However, many quarter panels cannot be replaced at roof seams because the roof panel overlaps the quarter. If a quarter panel is designed in this manner and a section time is not listed, the time in the text represents replacement of the panel at the

most practical area - usually below the roof seam. This method is considered a full panel replacement provided the back glass and, if applicable, the quarter glass is removed for splicing in the pillar/sail areas.”

All Three Systems: Drilling Holes and Modifications

Replacement panels may need to be modified by drilling or cutting out factory stamped holes. Additional labor to modify a panel is not included.

Audatex DBRM, page 43, Section 4-2 Labor Exclusions: Labor for drilling necessary to attach parts

CCC/MOTOR GTE: LABOR PROCEDURES – GENERAL INFORMATION >> ESTIMATED WORK TIME PREMISE >> “DOES NOT INCLUDE”: Drilling, modification or fabrication of mounting holes

Mitchell CEG: General Estimating Information >> Labor General Information >> Additions to Labor Times >> “Rework Parts”: To fit a particular year or model (example: cutting holes for lamps, modifying a radiator support).

CCC/MOTOR: Raise and Support Vehicle for Wheel R&I DEG Inquiry 31205 addresses raising a vehicle on a twopost lift/hoist when performing a R&I wheel operation.

“After review, The R&I Operation R&I Wheel does not include raising/supporting the vehicle using a 2-post hoist/lift. Please note: R&I Wheel includes removing the Wheel from the vehicle and installing it on the vehicle.”

Audatex: DBRM Update

Audatex/Qapter users can locate the recently-updated 2023 DBRM in the Solera university website. The website will require a login. If the user does not have a login, they can reach out to support at AXUS.AAContactSupport@audatex.com Solera is currently working on publicly updating the information within Qapter estimating system.

Note: The estimating databases are all intended to be used as a GUIDE ONLY. View these tips and others at DEGWEB.ORG

National Emission Standards for Hazardous Air Pollutants (NESHAP)

6H rule and how it applies to your business

Most auto body and collision repair shops generate air emissions and hazardous waste from painting processes regulated by the state or the Environmental Protection Agency (EPA) rule known as the “6H rule” (40 CFR Part 63 Subpart HHHHHH). This regulation aims to reduce the quantity of hazardous metals in automotive paint. The five targeted metals are chromium (Cr), lead (Pb), nickel (Ni), cadmium (Cd) and manganese (Mn), which are hazardous to the environment and workers’ health. This article focuses on the coating-related air quality regulations that may impact your business.

Three significant changes went into effect as of May 9, 2023:

• Electronic reporting - All reporting, including annual reports and each paint used, must be done electronically using the EPA’s CEDRI system (epa.gov/electronicreporting-air-emissions/cedri) unless exempted.

• Exempt notification - The exemption request process no longer requires supporting documentation and is now a notification. See link: pca.state.mn.us/sites/default/ files/aq4-15.pdf

• Exemption based on the new definition - Businesses are now eligible for an exemption. They can simply submit a notification to the U.S. EPA indicating that they do not spray apply any target HAP-containing coatings.

Key requirements of the “6H rule:

• Train and certify all painters.

• Use ventilated spray booths with filters that are at least 98 percent efficient.

• Use high-transfer efficiency guns such as (HVLP) spray guns.

• Do not clean spray guns by spraying solvent through the gun, creating an atomized mist.

• Shops must submit initial required notifications to the MPCA and keep records sufficient to demonstrate they are always compliant.

Who does this rule apply to?

The 6H rule applies to paint stripping and various surface-coating operations, including auto body repair shops that use:

• Chemical strippers containing methylene chloride.

• Spray application of coatings to motor vehicles and mobile equipment to finish or refinish.

• Spray application of coatings that contain target HAPs, parts and products made of metal, plastic or a combination of metal and plastic.

EPA has a screening tool to help businesses determine their compliance requirement and eligibility for an exemption. The 6H regulatory navigation tool starts by reviewing definitions to confirm a shop’s activities are under the rule. If a shop does not spray coatings to motor vehicles or mobile equipment or sprays exclusively out of three-ounce or smaller cups, then an exemption petition is not needed, as the shop is already exempt.

The 6H tool asks up to three questions, beginning with the presence of Target HAPs in your paints. Target HAPs are cadmium, chromium, lead, manganese and nickel. The tool

provides lists from major paint manufacturers showing which products contain target HAPs. If the paints are target HAPfree, you can petition for an exemption.

If you have target HAPs, the second question asks if you can switch to target HAP-free coatings. You can search the manufacturers’ paint lists for alternative formulas to see if a switch is possible.

The last question is about the composition of the paint. Some paints, such as a pearlescent, will have target HAPs above the threshold levels; however, the paint must be evaluated as sprayed, not as supplied. Since pearls are such a small paint component after toner and reducer, the pearlescent paint may be below the thresholds. After completing the questionnaire, exempt shops are provided with an example petition form and contact information for sending the form.

What if I’m not exempt?

Most manufacturers have removed target HAPs below allowable thresholds. Hence, many auto body shops can demonstrate they are exempt from the 6H rule. If your shop is not exempt, the requirements listed above apply.

Air permitting concerns

Auto body and collision repair shops must assess if an air permit is needed. Many body shops don’t need an air permit because most can qualify as insignificant or conditionally exempt facilities by following the operational, recordkeeping, and notification requirements similar to the 6H rule.

Best management practices

The rule encourages the implementation of the following best practices for worker health and environmental protection, such as:

• Using safer chemicals and cost-efficient technology.

• Follow OSHA guidelines and use proper protective equipment.

• Control dust with vacuum sanders and use low-VOC solvents and water-based paint.

• Train and certify painters and use well-ventilated spray booths.

• Use high-transfer efficiency guns and automated cleaning equipment with appropriate protective gear.

• Designate a health and safety manager, provide safety data sheets, and recycle solvents to reduce hazardous waste and disposal costs.

These practices result in less contact with toxic chemicals for the painter, less hazardous emissions to the environment, and dollars saved in paint costs for the shops. Here is a link to a 19-minute training video explaining the NESHAP 6H, or 6H rule, and best practices: epa.gov/ collision-repair-campaign/outreach-materials-collisionrepair-campaign

If you have questions about 6H or air permitting, contact the Small Business Environmental Assistance Program at the Minnesota Pollution Control Agency at (651) 282-6143 or email smallbizhelp.pca@state.mn.us

CASH IN ON YOUR MEMBERSHIP BENEFITS!

AASP-MN and Fryberger, Buchanan, Smith & Frederick Legal Services Program

The Fryberger law firm provides a full range of legal services for AASP-MN members. With 30-plus attorneys practicing in areas of specialization, the firm can help in nearly any situation. The firm’s home office is in Duluth, MN and it also has satellite offices in St. Paul, MN and Superior, WI.

Here’s how the program works:

• Calls can be placed via the firm’s toll-free number at (800) 496-6789.

• AASP-MN members must identify themselves as such and indicate they are calling for a consultation under the AASP-MN Legal Services Program. Members should be prepared to articulate the facts underlying their legal question.

• The call will be referred to an attorney or paralegal who specializes in the area of law which is the subject of the call.

• Initial consultation and advice (not to exceed one half-

hour of legal services) will be provided at no charge.

• If the issue cannot be resolved in the initial consultation and additional research or legal action is required, the member may elect to engage the services of Fryberger, Buchanan, Smith & Frederick. The firm will charge reasonable fees for such services.

AASP-MN is pleased to offer this valuable benefit to its members. During a day’s business, members come across relatively simple legal questions that, with access to affordable and appropriate expertise, are easily resolved. This program is designed to facilitate that process.

For more information, contact the AASP-MN office at (612) 623-1110 or (800) 852-9071 or email aasp@aaspmn. org.

AASP-MN MEMBER BENEFIT PROGRAMS

WEBSITE AND INTERNET MARKETING SOLUTIONS

PROPERTY/LIABILITY AND WORKERS’ COMP INSURANCE

CBIZ

Contact: Brad Schmid 763-549-2247 / bschmid@cbiz.com

CBIZ AIA and United Fire Group (UFG) have created a program for members that includes a special premium discount, exclusive coverage and potential safety group dividend. CBIZ AIA can present quotes from multiple carriers and, as an added bonus, offer members an exclusive 10% discount on their property/liability insurance premiums.

EMPLOYEE BENEFITS

Business Planning Professionals

Contact: Dennis Begley 612-308-6577 / dennis@begley-group.com

Business Planning Professionals will provide AASP-MN members with quotes from multiple carriers for life insurance, health insurance, long-term care and disability insurance.

EMPLOYEE VOLUNTARY BENEFITS

Colonial Life

Contact: Deb Ferrao 612-600-4135 / deb.ferrao@coloniallifesales.com or Tracy Bailey 612-801-0139 / tracy.coloniallife@gmail.com

Dedicated representatives can help members transform their benefit package with competitive rates, value added services at no cost and complimentary legal document preparation service. Colonial Life has the tools and flexibility to create a plan to fit everyone’s needs.

UNIFORM & LINEN SUPPLIES

Aramark

Contact: Rick Krenz

612-616-5290 / krenz-richard@aramark.com

Discounted pricing to members on rental of uniforms, entrance mats, shop rags, etc. Purchases are also discounted. Members receive annual rebate equal to 10% of their business with AmeriPride/Aramark each year.

CREDIT CARD PROCESSING

Association BankCard Services

Contact: Mac Hardin 952-933-2026 / mach@retailfinancialservices.biz

Competitive rates for AASP-MN members. Terminals and printers sold at cost. Monthly rental of equipment is also available.

LEGAL CONSULTATION

Fryberger, Buchanan, Smith & Frederick

800-496-6789

Members receive free, over-the-phone legal assessment and consultation (some restrictions apply) with an attorney who specializes in the area of law that is the subject of the call.

Autoshop Solutions

Contact: Tony Mercury 919-267-1731 / tony@autoshopsolutions.com

Autoshop Solutions has developed the most cutting-edge marketing platform for AASP members. Really Powerful Marketing (RPM) is an all-in-one program that bundles your website, pay-per-click, search engine optimization, social media, and much more! With five levels of RPM to match your budget, goals, and competition, it’s built to drive your shop forward!

REPAIR SHOP PRODUCTS/SERVICES DISCOUNTS

CARS COOPERATIVE

Contact: Stephenie Sheppard 405-547-4077 / membersupport@cars.coop Members receive discounts on a variety of products and services they use every day! From discounts on paint and rental cars to office supplies and phone services. Over 50 programs available!

INFORMATION PROVIDERS

Mitchell 1

Contact: Mitchell 1 Representative 888-724-6742 ext. 6986 Mitchell 1 offers AASP members a $10 per month discount on any eligible Mitchell 1 subscription.

Mitchell International

Contact: Mitchell International Representative 800-238-9111 AASP members receive $350 off Mitchell's MD-500 allin-one solution for scanning, calibration, estimating, and blueprinting.

TECHNICAL INFORMATION HOTLINE

IDENTIFIX

800-745-9649

Members enjoy a 20% annual savings on Direct-Hit and Direct-Help subscriptions, the industry's most reliable source for experience-based repair information.

CHECK GUARANTEE SERVICES

Certegy Check Services

877-520-2987

Discount rate of .75% to AASP-MN members. Use existing credit card terminal. Fast claim payments.

AUTO EMPLOYEE ASSESSMENT

Assessment Associates International

Contact: Nate Page 952-854-6551 / nate@aai-assessment.com

Designed to help facilitate and enhance hiring decisions. AASP-MN members receive 50% off retail price, starting as low as $15 per assessment.

BUSINESS FORMS/CALENDARS

AASP-MN

Contact: Jodi Pillsbury 612-623-1110 / jodi@aaspmn.org

Discounted rates on printed business forms and calendars.

PAYROLL PROCESSING

CBIZ Payroll

Contact: Carrie Hobrough 612-436-4620 / chobrough@cbiz.com

Members receive 20% discount off standard payroll products and services (excluding 401k).

SAFETY COMPLIANCE

Complete, Health, Environmental & Safety Services

Contact: Carol Keyes 651-481-9787 / carkey@chess-safety.com

AASP-MN members receive a 20% discount on Safety Data Sheet Management (SDSLinks), Right to Know(RTK)/ Hazard Communication program customized for your facility and monthly safety reminders, and other safety, OSHA or environmental assistance.

LIVE-ONLINE & ON-DEMAND TECHNICAL TRAINING

AUTOMOTIVE SEMINARS

Contact: Tim Houghtaling 920-866-9813 / tim@automotiveseminars.com

Discounted pricing to AASP-MN members on all liveonline events, as well as on-demand training videos.

Automotive Seminars specializes in diagnostic training that provides automotive technicians with knowledge, testing techniques and data interpretation skills needed to diagnose today’s vehicles. The live-online events and ondemand training videos focus on automotive electronics and engine management systems and are written and created by some of the industry’s leading diagnostic technicians.

BUSINESS COACHING

180BIZ

540-833-2014 / info@180biz.com

Members receive a 25% discount on Rick White's Pocket Business Genius subscription, offering independent auto shop owners fast access to actionable business advice from a leading industry expert.

SHOP SOFTWARE

Condition Now

888-868-5440 / conditionnow.com/body-shop

A platform that allows shops to supplement the accident or damage information reported on Carfax and Autocheck vehicle history reports. Every AASP member receives a discounted inspection rate, allowing them to generate additional revenue from their retail and dealer customers.