Registration Information

Programs and Swim Lesson Registration Information

Online registration for recreation programs and swim lessons will open at 12:00 p.m., August 22, 2023. Winter swimming lesson registration will open on December 5, 2023 at noon. Program information is now viewable on ENCORE.

The deadline to register is one week before the start date and is on a first-come, first-serve basis. Register early to avoid disappointment of cancelled courses and programs due to low registration. All registrations require pre-payment. Visit norfolkcounty.ca/encore for instructions on how to set up your account.

Waitlists and Reserved Spots

You will be placed on a waitlist for any full program or drop-in activities. If a spot becomes available, you will be notified by email.

Program Participants Requiring Accommodation

Please contact Recreation Customer Service to connect with a member of the Recreation Team to set participants up for success and accommodate your needs.

Program Changes and Cancellations

Norfolk County may cancel or combine programs at any time prior to the start date of the program. The County reserves the right to change the program time, location or fee if required. If this happens, a registered participant will be eligible to receive a full refund or account credit.

During periods of inclement weather

Norfolk County makes every effort to keep facilities open during regular business hours. When a decision to close facilities is made staff will make every effort to notify registered participants. A closure message will be available at 519-426-5870 extension 2233. Cancellations may be announced on myFM 98.9, on Facebook

@NorfolkRecreation and Twitter @Norfolkrec and online. Program credits will automatically be applied. Refunds will be issued by request only. Cancellations due to unforeseen circumstances including, but not limited to, insufficient registrations, staffing levels, equipment failure, emergencies, pool fouling, may occur from time to time. Staff will notify participants with as much notice as possible. If this occurs a credit will be automatically applied to your account.

Missed Days/Classes

Absences from program days/classes due to illness, vacation, or for any other reason will not be eligible for credit or refund and make-up classes will not be available. Account credits may be given for extended absences due to injury or other extenuating circumstances.

Withdrawals

To learn more about withdrawals for programs, classes and drop-in activities, visit norfolkcounty.ca/rec.

Transfers and Late Program Entry

Transfers and late program entry are subject to availability and any difference in fees must be paid at the time of transfer. Contact Customer Service for more information.

Photography Policy

The use of cell phones, or any other devices designed to take photographs, is prohibited in all change room and washroom areas in the recreation facilities in Norfolk County. Contact Recreation Customer Service for permission to record activities.

norfolkcounty.ca/Rec