“No Problem, You’re Welcome” H E A LT H S E C TO R C U S TO M E R S E R V I C E S T R A I N I N G F O R M E D I C A L P R O F E S S I O N A L S I N D I S A B I L I T Y AWA R E N E S S Endorsed by The Royal New Zealand College of General Practitioners (RNZCGP)
“No Problem, You’re Welcome” is a training workshop and video which focuses on how to provide excellent customer service to people with disabilities when they enter your place of business or health services. ("!+ *,1!.!.# '1. 0% -$$%,%& $1'% *- $1'% -, )!1 3--/2
Did you know that 24 percent of New Zealanders are considered to have a disability? As a Health Professional this percentage among your clientele will be a lot higher. Are you and your staff equipped with the right customer service skills to ensure a positive experience for everyone?
Who is the workshop for? This 2-2.5 hour workshop is highly relevant for all medical professionals and their support staff including doctors, nurses, specialists, medical receptionists, front-line DHB staff, rest home providers with high needs clients and respite care providers. We tailor-make the training to suit the roles of attendees.
Facilitators - Kim Silvey & Wally Noble
Facilitator - Veronique Theberge
If you want to ensure your team is providing excellent customer service to 100% of the people who come through your door, contact Tiaho Trust for information and pricing options. Email Arlene Carter : arlene@tiaho.org.nz Tiaho Trust | Ph 09 430 3406
| Web: www.tiaho.org.nz
