In The Spotlight Air Cargo 2016 by Promedia/NT Publishers bv

Dutch Logistics Special October 2016

t h g i l t o p S e h t In

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foreword

tlight o p S e h t In

Tailwinds The good thing about a publication that appears every other year, like this edition of Spotlight themed around Air Cargo, is that we are able to reflect on a longer period of time. The Dutch air freight sector saw some significant developments in both 2014 and 2015. According to the annual IATA top-100 list, a striking number of air freight forwarders were able to grab more export volumes. And that’s not all. The same period also saw many newcomers to the list, with IDA Cargo being the most striking new arrival in the most recent ranking. The total export market at Amsterdam Airport Schiphol showed an increase of 8.5% to 523,000 tonnes in 2015. After the successful year of 2014, this means the Dutch air freight sector once again experienced healthy growth. It appears that we are simply doing fine in the Netherlands, also without a Martinair at full strength. This impression is supported by the fact that it is mainly the Dutch forwarders who performed well on the IATA list of 2015, and it is they who can drive the overall market. After all, the sector comprises a great number of players who

are not always given sufficient attention. In that context, it was nice that the Martin Schröder Award 2015, a prize awarded annually to an entrepreneur who has distinguished himself or herself in the market, was bestowed on Jan de Rijk. This entrepreneur received the award for the manner in which he has put Schiphol ‒ and with that the Netherlands ‒ on the logistics map of Europe since the inception of his company in 1971. Two years ago, this introduction was still about the precarious position of Schiphol as a freight hub. Logical, since the reorganisation of Martinair had only just been announced and there was uncertainty as to how this would impact the performance of the national airport. Schiphol’s annual figures however show that the number of freight flights increased by 1.2% in 2015. The conclusion that air cargo is currently experiencing tailwinds right now is definitely justified.

Mels Dees Chief Editor Nieuwsblad Transport

In the Spotlight Air Cargo 2016

contents

Freight handling at Amsterdam Airport Schiphol is outstanding. This is partly due to the efforts of industry association Air Cargo Netherlands.

CargoXS: CQC simplifies air freight handling.

6 |7

Fiton's smart software helps forwarders to grow.

Kuehne + Nagel: aircraft engines in capable hands.

In the Spotlight Air Cargo 2016

SACO Airport Equipment: Air cargo and SACO continue to soar to great heights.

Aviair and the value of solid partnerships.

MOL Logistics: New life in a classic branch - creativity as the beating heart.

ITG Global Logistics takes advantage of sustained growth in e-commerce.

otlight In the Sp

The Schiphol Group targets pharma. Jonas van Stekelenburg, Cargo director of Schiphol Group, explains why.

Fraport is ready to meet the demands of the Frankfurt-region.

10 | 11 Lufthansa Cargo stays tuned with a technology upgrade.

MBO College Airport: premier supplier of logistics staff at Schiphol.

Advertisements: FedEx page 2 Broekman page 12 SADC page 23

Coolworld Rentals: flexible rental of cooling and heating.

Extra runway to unlock new markets for Maastricht Aachen Airport.

In the Spotlight Air Cargo 2016 is a publication of NT Publishers B.V., P.O. Box 200, 3000 AE Rotterdam, The Netherlands General Manager: Michel Schuuring, Publishing Manager: Arie van Dijk Sales Manager: Yves Vermeulen, Design: Marijke Klos, Coordination: Diana Kamp Editors: Mels Dees, Martin Dekker, John Versleijen, Cees Visser, Translation: Concorde Group B.V., Dean Harte Printer: Flyersonline, Rotterdam, The Netherlands Distribution: with Nieuwsblad Transport (the Netherlands) and various trade fairs. ÂŠ NT Publishers B.V. Rotterdam, October 2016, www.ntpublishers.nl Tel. +31 (0)10 280 10 25

In the Spotlight Air Cargo 2016

introduction

Stronger together Unlike most other European airports, Amsterdam Airport Schiphol does still offer space for additional air freight activities. A reassuring thought in view of the anticipated volume growth in global transport. The quality and efficiency at the airport are also outstanding; this is partly due to the efforts of industry association Air Cargo Netherlands (ACN).

As the industry association for the Dutch air freight sector, ACN is closely involved in projects and developments aimed at improving and strengthening the quality, efficiency and continuity of the industry. Fuelled by its members – ACN represents the entire air cargo industry in the Netherlands - the association is highly pro-active in this respect. President Jacques Heeremans: “Everyone is represented: air freight forwarders, airlines, truckers, handlers, service providers and airports. It is beneficial that all these parties are united in one single organisation

In the Spotlight Air Cargo 2016

which represents their common interests.”

Pioneering role This philosophy has made ACN an international pioneer. The success of the policy has not gone unnoticed abroad. “The concept has been adopted by other airports over the years,” states managing director Ben Radstaak. “I'll take that as recognition,” agrees Heeremans. “At the same time, you also need to be keenly aware of the limitations. We stay far away from conflicts of interest and arrangements

that can distort tariffs or the market.” Although the Dutch air freight industry is already organised to a very high degree, ACN is still ambitious. Heeremans: “We want even more members; there is still room for growth. The handlers and the truckers are all members, but we can still improve regarding forwarders and airlines. We are here for everyone.”

Milkrun Together we stand stronger, explains Heeremans. “For example in addressing the waiting times at Schiphol. To achieve this,

the handler while at the same time the frequency has increased.” The results speak for themselves: waiting times have virtually disappeared among the participating companies, the handlers have a reduction of more than 40 percent in the number of truck movements and the load factor of the trucks used has more than doubled. Fuel consumption and CO2 emissions have decreased by more than 30 percent. It is therefore not surprising that more and more companies are participating in Milkrun. “For import cargo, everything is up and running, and growing,” says Radstaak. “Now, we have also made a cautious start with consolidating cargo on the export side.”

Pharma Gateway Amsterdam

we are working together with the airport and the handlers.” A successful project that also contributes to this is ‘Milkrun’, initiated in 2015. Milkrun focuses on inefficiencies in on-airport transport. By combining the shipments of various forwarders and moving these out of the airport simultaneously, fewer truck movements are required. Furthermore, the forwarders can have their cargo at their disposal faster and the delivery reliability is increased. “This benefits the entire supply chain,” says Radstaak. “By deploying the trucks more evenly, they no longer have to queue at

Another theme is the positioning of Amsterdam Airport Schiphol as a Pharma Gateway. For many years, the airport has already been serving as an important hub for medicine and healthcare products. Plenty of specialised pharma facilities are available. However, not enough shippers and forwarders know this yet, explain Radstaak and Heeremans. Within ACN, a ‘Pharma Task Force’ has been established, dedicated to lifting the facilities for pharmaceuticals at the airport to an even higher level. “Thirteen specialised companies are working together to promote Pharma Gateway Amsterdam. Furthermore, all of them are already IATA CEIV-certified or are in the process of obtaining this certification. They invest in training, quality and facilities. Temperature is an important focal point in that respect.

Together, we are evaluating how we can make this more transparent throughout the entire chain. One way is adequate monitoring: with alerts in the case of temperature deviations, so that you can quickly intervene.” Because Pharma fits in perfectly with Schiphol, this niche market could be further developed. Heeremans: “This airport has traditionally always been strong in perishables. The know-how in the entire chain, for example regarding flowers and vegetables, gives us an advantage. We want to use this expertise for other cargo flows. Pharma is a logical focal point.”

e-Freight In the meantime, the developments regarding the electronic exchange of documents continue unabated. Here, Schiphol is also far more advanced than many other airports. The number of companies active in air freight that use electronic document exchange – such as e-freight and the e-Air Waybill - is higher than elsewhere in Europe, as the IATA statistics confirm year after year. In close cooperation with Customs, work is also underway on the further development of the Paperless Cargo Tracking System (Documentloos Goederen VolgSysteem, DGVS). At ANC, they are also pleased with the realisation of the Joint Inspection Centre; since May, all customs offices have been grouped together in one single building at Schiphol Zuid Oost. The official opening is on the 22nd of November.

In the Spotlight Air Cargo 2016

CargoXS

CQC simplifies air freight handling With various supply chain partners, flights and cargo loads plus the SLAs, the handling of air freight is a complex matter. The state-of-the-art software solution from CargoXS makes this process more transparent for ground handlers (and carriers).

Walter Kruger knows all too well that good things move fast. In 2013, he founded CargoXS, an IT start-up that supports air freight handling companies with IT solutions. Kruger stresses that CargoXS focuses on business intelligence. “Software designed for chain actors that require substantial amounts of data for their processes. The handling of air cargo involves a lot of information.”

Real-time insight CargoXS’ flagship product is the Cargo Quality Center (CQC), a tool that was launched last year to provide real-time insight into the performance of ground handling services; CQC revolves around the SLAs, the set of requirements that handling agents adhere to. Kruger explains that the air cargo supply chain communicates via standardised IATA messages. “The status of air cargo shipments is incorporated in this. CQC focuses on the physical handling of that air cargo. The handling agent operating from a cargo hub wants an overview of all the flights, requires insight into the used capacity aboard those flights and into how much staff he needs to build up his ULDs. But he also needs to know if there are any shipments not covered by the SLA,” summarises Kruger the CQC system; then he adds that CQC also helps identify orders that could potentially go wrong.

In the Spotlight Air Cargo 2016

Champ Finnair has already demonstrated that the market values the CQC system (the Finnish airline uses the tool at its airport Helsinki-Vantaa). Recently, Kruger was approached by CHAMP Cargosystems, a global supplier of handling systems. The result: CargoXS and CHAMP have formed a partnership which should lead to the CQC system (presented on displays) being implemented at the handling facilities of the customers of CHAMP. Kruger: “CHAMP aims to offer our product as an add-on, as a supplement to its own product groups.”

In view of this, Kruger believes that the transport of pharmaceuticals has potential: the pharmaceutical industry sets stringent requirements in that respect. “Particularly in this sector, quality is the decisive factor.”

When asked about the strengths of CQC, Kruger replies that the air freight handling industry is competitive, especially from the Middle East. “Their low tariffs are impossible to beat. Because price is no longer an option, your unique selling point really has to be quality. Our tool helps users to focus on the customer requirements, to achieve better and smarter processes. And with that, they can improve the quality of their services.”

CargoXS B.V. Placotiweg 2h, 4131 NL Vianen The Netherlands T +31(0)347 321 477 F +31(0)347 321 438 E info@cargoxs.com I www.cargoxs.com

linkedin.com/company/cargoxs twitter.com/cargoxs

The Schiphol Group targets pharma To achieve further growth, Amsterdam Airport Schiphol needs to target new markets. One of Schiphol’s ambitions is to position itself as the European hub for the pharmaceutical industry. Jonas van Stekelenburg, Cargo director of Schiphol Group, explains why.

Air freight accounts for a quarter of Schiphol's contribution to the country’s GDP. And of the 1.6 million tonnes handled annually, nearly five percent comprises pharmaceutical products. Add to this the high value and volume density of pharmaceutical products and the conclusion is clear: the handling of pharmaceuticals is profitable. Reason for Schiphol Group to further expand the Pharma Gateway Amsterdam programme, launched earlier this year with the aim of making Schiphol the preferred airport for pharmaceuticals. According to Van Stekelenburg, all the elements are present to facilitate further expansion. “Schiphol is a high-quality airport with an outstanding network of destinations and hinterland connections. And it has an excellent reputation in terms of quickly handling freight, also when customs clearance comes into play.” What helps is that thirteen parties, including KLM, handling company DNATA, freight agent VCK Logistics and carrier Nouwens are closely involved in this pioneering initiative. That Schiphol Group is taking the lead is not surprising. Van Stekelenburg: “As the airport operator, Schiphol Group stands above the parties and focuses on the general interests of the airport on the whole.”

Diploma When asked about the status of Pharma Gateway Amsterdam, Van Stekelenburg replies that bidding parties must first become IATA- certified. “Within the air freight sector, the pharma segment has

stringent and specific demands in terms of handling. Through the certification, the party proves that it is capable to receive and handle pharmaceuticals and that it has implemented the required checks to guarantee quality. Important, because the pharmaceutical industry wants to increase its control over how their products are shipped across the world: safely and well-cared for. But they also want to know exactly where the cargo is at the click of a mouse. As Pharma Gateway Amsterdam, we aim to deliver on that promise.”

outcome. “We have proven that we can achieve goals as a community. Recently, we managed to reduce the number of airside import-truck movements by 30%. The Schiphol cargo community also played a key role in that success.”

Constant quality Schiphol Group is currently still working hard on improvements though, continues Van Stekelenburg. “Bringing the quality and transparency up to standard through a quality programme and IT systems is relatively straightforward when one player is involved. But things become more complicated when various parties are transferring pharmaceutical products to each other. What matters is a uniform, constant quality, but also the sharing of underlying data.” Van Stekelenburg however is fully confident about a positive

Amsterdam Airport Schiphol Department Cargo Head of Cargo Mr. Jonas van Stekelenburg T +31 (0)20 601 45 30 E cargo@schiphol.nl I www.schipholcargoworld.com linkedin.com/company/schiphol-cargo twitter.com/schipholcargo

In the Spotlight Air Cargo 2016

interview For one year now, Dirk Schusdziara has been in charge of the cargo activities of Fraport, the airport of Frankfurt, Germany. “We in Frankfurt can hold our heads high.”

Fraport: ready to meet the demands of the region ˝I have worked for this airport abroad for 15 years, 10 of these in Turkey. When I returned to Germany at my own request I was proud that Fraport gave me the chance to re-organise the cargo division. So I still feel strongly connected to Turkey, especially during these weeks that are so trouble-some for the country.˝ Why did Fraport want to bolster its cargo team? ˝As a supplementary product to the passage, cargo has traditionally always held a special position. Traditionally, this has always been regarded from a property perspective, in close conjunction with our logistical terrains and buildings that are used in the processing of cargo, such as the objects in Cargo City South. In this new format, I and a team of ten employees focus on the whole logistical process that is involved in the processing of cargo. This concerns not only property but also managing the supply chain.˝ Does Fraport lag behind Amsterdam, which is considered to be the benchmark when it comes to cargo? ˝Definitely not. With our procedures, products and structures, we in Frankfurt can hold our heads high. We aspire to being the most

In the Spotlight Air Cargo 2016

innovative airport when it comes to air cargo.˝ Does Fraport earn money with its cargo division? ˝The cargo activities do, of course, con tribute to the total results of the airport. On one hand thanks to the landing charges we collect, and on the other hand by leasing the land. Add to that the services on the ground, such as the handling of the planes.˝ If Fraport had its way, companies that are involved in cargo would have been forced to pay extra fees. After much protest, you decided to waive the fees. Has this damaged Frankfurt’s position? ˝We left that theme behind us last year when we came to an agreement with various parties on the market. We do not want to look back, but rather, prefer to look forward.˝ Is that why you have created a users panel? ˝Exactly. We want to exchange thoughts with our clients on a routine basis. At the first meeting in July, we informed those

present about the traffic technical changes that have resulted from the construction of the third terminal. To make Frankfurt more appealing as a location, we will also set up a Quarter management work group.˝ How do you envision that? ˝We want to discuss how we can improve the infrastructure and how we can become a more interesting logistical location. This also concerns such matters as IT and services for our client’s colleagues, such as building supermarkets and restaurants. The work group will get together for the time this month.˝

Photo: Fraport AG

How can Cargo City North and South be better connected? ˝The connection is not that bad. 40% of all cargo that is included on passenger flights as belly-cargo leaves from the northern terminal but is partially processed in Cargo City South. But, there is still too much paper being passed back and forth. To make these processes more efficient, we now utilise a digital platform. There we are now able to share real-time information with our partners. In addition, but still only something for the future, we want to implement autonomous driving vehicles. This would be for the traffic movements on our own terrain, so within a closed-off environment.˝

60% of the transhipped cargo is transported by pure cargo planes. Is Fraport thereby mostly a freighter airport and much less of a belly airport? ˝We are both. Without freighters we won’t reach the desired volume, but without the nearly 300 destinations that we are able to offer via the passage, we also lose power. Our results clearly show that freighters still earn their right to exist.˝ Is there any room left for more freighter services?

But I must add that the ban on night flights limits our possibilities.˝ As a newcomer in the air cargo community, what makes airfreight attractive to you? ˝First, we contribute to the German export. Second, many consumers reside in the region surrounding Frankfurt who have a need for a continuous stream of import products. The sector is also attractive because it is faced with the challenge of a thorough renewal of automation and in optimising our collaboration with various partners.˝

˝We are fighting for every cargo plane.

In the Spotlight Air Cargo 2016

Schiphol Airport in numbers:

3 135,000 322 45 28 rd

largest cargo gateway in Europe tonnes air freight per month scheduled destinations countries scheduled freight operators

Source: Schiphol Cargo World

SUCCESS COMES WHEN SCHIPHOL AIRPORT IS PART OF THE SUPPLY CHAIN Broekman Logistics Amsterdam adds pan-European transport to their wellrespected import and export air freight services from cargo hub Schiphol. When speaking with Robin Voorn, Branch Manager Airfreight, one will understand the reasons clients keep returning to Broekman Logistics Amsterdam. “Our team brings many years of experience to the table. When discussing our clients’ needs, we often surprise them with our personal approach and our ability to solve complex logistical problems. Our location near airfreight hub Schiphol in Hoofddorp gives us the opportunity to fully cater to their wishes when it comes to the logistics handling of their airfreight.

Eye-catching cases Broekman Logistics Amsterdam: - Exclusive high-end luxury cars on a regular basis - 300 tonnes of steel pipes to Brazil - High-tech removal service industrial printers, including tailor-made final assembly and adjustments

Company Facts: -

Since 2005 Airfreight specialist 5,500 m2 of warehousing High security storage Pan-European distribution

Global reach with a personal touch

Our logistical blueprint for air freight revolves around Schiphol; with our 11 years of experience at this international hub, we know success will be achieved. Our team consists of freight forwarders with customer expertise to accommodate their needs. All with a hands-on mentality.” All services needed for handling air freight The integrated service provider focuses on flexibility, whether it’s pan-European distribution or straightforward air freight. “Clients are served from our unique facility for warehousing and distribution services, bonded and non-bonded storage and full swing customs brokerage. This also includes fast cross-dock solutions and value-added services to ready their products for end customers.” Being flexible and adding value Value-added services are standard procedure for Broekman Logistics. “Firmware updates, (re-)labelling or (re-) packaging take place on a daily basis at our location adjacent to Schiphol. This shows our dedication to an optimally smooth supply chain. Working closely with all the carriers at Schiphol we can always help our customers with the best option, whether it’s budget, speed or flexibility.”

Import/export airfreight inquiries? E sales.ams@broekmanlogistics.com European Transport and Warehousing? E eutransport@broekmanlogistics.com Broekman Logistics Amsterdam Rijnlanderweg 766 A D 2132 NM Hoofddorp, The Netherlands T +31 (0)20 - 655 47 55 W broekmanlogistics.com

Fiton's smart software helps forwarders to grow Fiton develops software specifically for the logistics sector. Following sea freight agents and customs forwarders, air cargo agents are now also discovering the benefits of these smart and practical solutions. The software helps them to simplify and speed up their entire logistics handling. The result: fewer actions are required and the oversight is improved.

Fiton is rapidly making a name for itself in the logistics sector. Amongst the clients of the Dutch software vendor are the top-ten logistics service providers in the Netherlands; they fully appreciate Fiton’s specialisation and innovative approach. “We think in terms of both functionality and technology,” says director Patrick Bal. “We have been active in this sector for many years and therefore know what the end user requires. We combine this know-how with the latest technologies. Eight years ago, we for example were one of the first companies to make software products available online.”

Fit on Forwarding The user-friendly applications of the Dordrecht-based software developer are designed for freight forwarders, customs agents, importers and exporters. The software helps them to streamline their business processes and achieve cost reductions. “Speed, reliability and insight are essential to our customers,” says Bal. “To be successful, they need to flawlessly handle their logistics processes and deliver goods and accompanying information in a timely manner.” The logistics software consists of three suites, which can be separately but also fully integrated: Fit on Customs, Fit on Warehousing and Fit on Forwarding. The latter is suitable for ocean freight, road transport and air freight. “Both large and small parties use these products,” explains Bal. “Customers appreciate that the software

is highly comprehensive and that Fit on Forwarding is suitable for multiple modes of transport. Essentially, you have a tool kit that allows you to manage the entire chain.” “The software fits in with the daily logistics operations. All levels and departments within the company benefit from this, from the person responsible for a shipment’s administrative formalities to the management, which has real-time insight into the data.”

and data are always available everywhere. However, minimal actions are required on the part of the client.” “In air freight, speed is very important; this consequently means you need to be particularly alert to the financial consequences. The oversight provided through Fit on Forwarding shows you where and how you can make money. It also allows you to handle more shipments with fewer employees and still deliver higher quality levels.”

Air freight “Particularly innovative is that we do not put the shipment first, but approach the handling from a financial perspective. In the pre-calculation, you can for example immediately determine the margins. From there, you can easily draw up the tender, which next serves as the basis for the shipment’s administrative handling. Everything is highly accurate. Information

Fiton B.V. T +31 (0)78 614 14 61 E info@fiton.nl I www.fiton.nl

In the Spotlight Air Cargo 2016

SACO Airport Equipment

Air cargo and SACO continue to soar to great heights The International Air Transport Association (IATA) predicts that the global demand for air transport will only continue to rise. Good news for SACO Airport Equipment, specialised in the development, manufacture and supply of systems for the handling and storage of air cargo.

For Hans van Schaik, Sales Manager SACO Airport Equipment, these promising IATA figures do not quite come out of the blue. Since 2013, he has witnessed an exponential growth in the demand for handling systems, especially in the express parcel segment for clients such as DHL and TNT/FedEx. Van Schaik: “This development has brought us substantial projects for the DHL hubs in Leipzig, Germany and Brussels, Belgium and for the TNT Euro hub in Liège, Belgium. Dozens of smaller stations have also been equipped with our systems.” Our systems? Van Schaik further explains that these include handling and storage elements, such as roller decks, castor decks, transfer vehicles (TVs) , elevating transfer vehicles (ETVs) and slave pallet systems, including control and IT systems. He adds that SACO, (with seventy professional employees), combines the Dutch entrepreneurial spirit with a pragmatic approach. “This results in a motivated and flexible partner who is actively involved with its clients.”

Frontrunner Returning to the IATA figures, which revealed that the air cargo segment is experiencing its strongest growth in the past year and a half. In Europe, the demand was up five percent and in North America, four percent, followed by Asia (with 3.5%). The Middle East is the frontrunner, with an increase of eight percent. And this

In the Spotlight Air Cargo 2016

increased demand continues to rise. IATA reports that global air cargo transport will expand up through 2018 with an estimated average increase of 4.1%. This too, does not surprise Van Schaik: he sees that many traditional handling companies have finally found the courage to invest in capital goods. And when companies are willing to invest, it means they are confident in the future. An explanation for the increasing demand for air cargo transport , is, according to Van Schaik, the internet trade. “The growth in the express parcel segment is driven by e-commerce in combination with the required speed which the traditional chains are unable to offer. In the Middle East, airlines such as Emirates, Etihad, Qatar and Turkish invest enormously in the expansion of their fleets and home bases. This creates enormous capacities, which is even more interesting because of the strategic location of their hubs between East and West."

Earned SACO may profit from the boom in air cargo transport, but it rightfully deserves

this top position, too. “Of course," the Sales Manager says, “the total cost of ownership continues to be the deciding factor. But what clients also look for is knowledge, experience and quality.” One plus one is three. Or in other words, there is a very bright future ahead for SACO? “Very positive, with a plethora of challenges and opportunities. Such as? We have refurbished and expanded the head office in Mierlo and opened a second production branch in Deurne."

Saco Airport Equipment Industrieweg 2, 5731 HR Mierlo P.O. Box 47, 5730 AA Mierlo The Netherlands T +31 (0) 492 430 059 F +31 (0) 492 432 713 E info@saco.aero I www.saco.aero

Kuehne + Nagel

Aircraft engines in capable hands

When even airlines consult you on the best way to optimally load an aircraft engine aboard a plane, you must be a true expert. This however is a frequent occurrence for Rob Droog and his colleagues at Kuehne + Nagel Aerospace Netherlands. Only logical really: they are reliable, experienced logistics specialists with a real passion for aircraft technology, especially engines. As one of the world's leading logistics service providers, Kuehne + Nagel combines innovative and fully integrated supply chain solutions across seafreight, airfreight, contract logistics and overland with an expansive global network. For airfreight, Kuehne + Nagel Netherlands focuses on five main markets: general cargo, perishables logistics, pharmaceutical logistics, high-tech logistics and Aerospace & Engine logistics. “We offer these dedicated markets a wide range of services,” says Rob Droog, Business Development Manager Aerospace Logistics. “Customers seek experts who really know the goods they are handling.”

Airside facilities Around Amsterdam Airport Schiphol, Kuehne + Nagel Netherlands has a number of sites, one of which was recently commissioned, a newly built, TAPA-certified airfreight office. As the third largest cargo hub in Europe, Schiphol still has ample space to accommodate future growth. Kuehne + Nagel boasts excellent airside

facilities (non-TAPA) for the quick handling of shipments. A major advantage, also for engine logistics. “Speed and accuracy are increasingly gaining in importance,” explains Droog. “Aircraft engines are very expensive and downtimes must be reduced to a minimum.”

KN EngineChain For years, Kuehne + Nagel has been successfully investing in transforming Schiphol into a hub for aircraft engine logistics. It has developed customised aerospace solutions for manufacturers, leasing companies, airlines and service companies. These companies specialise in maintenance, repair, overhaul, ground handling and in-flight services. At Amsterdam Airport Schiphol, Kuehne + Nagel offers short-term airside storage for quick handling; a second (long) storage facility is located 20 kilometres north of Amsterdam Airport Schiphol. The innovative, end-to-end integrated supply chain solution that focuses on spare parts and complete engines

is called KN EngineChain. “It is built for total reliability, with strictly regulated processes, shipment monitoring and proactive intervention.” In 2015, Kuehne + Nagel Netherlands handled over 200 engines – all without damage. “Aircraft engines require specific attention and expertise. In many cases, we for example cannot use a forklift. No problem: we have specialized equipment to roll the cargo. We escort every engine onto and off the aircraft and we take photographs for evidence purposes. And our global IT system ensures that our colleagues at the end destination know all the details even before the plane arrives.” The Aerospace department is fully dedicated to handling aircraft engines. Rob Droog and his team combine passion with the expertise this demanding cargo requires. “We keep inventing new equipment and processes, thus continuously improving our service offering.” Learn more about KN EngineChain, visit: www.enginechain.kuehne-nagel.com

Kuehne + Nagel N.V. Lloydstraat 35, 3024 EA Rotterdam P.O. Box 1294, 3000 BG Rotterdam The Netherlands T +31 (0)88 554 44 44 E knnl.sales@kuehne-nagel.com I www.kuehne-nagel.com

In the Spotlight Air Cargo 2016

interview On the IATA list 2015, Dutch forwarders are doing well. One even reappeared in the top 10: Aviair. The salmon export specialist established a strong working relationship with KLM Cargo.

A Solid partnership will go a long way Owner Roland Branderhorst (64) of Avian refers to the promotion to the top-10 list as ‘nice’ but of little practical value. He finds that every year again constitutes a difficult fight in the market. “Everything always has to be done more efficiently and more precise. If you are not careful or if you make a mistake, you go under. Fish is expensive and the claims are particularly high. It is a risky business.” His strength is not just his expertise in salmon exports: “If that were the case, I would not succeed in the air freight market where everything revolves around price, price and price.” In his opinion, it takes much more. “For example, you have to start considering the destinations that are difficult to reach and be in possession of the appropriate certificates. After all, anyone can fly to New York - there's nothing to it. We prefer to sink our teeth into the tough jobs.” Another point is that his clientele is limited. “This means we grow because our customers grow. That creates a bond. We therefore cooperate more and try to find smart solutions together. Quite different from parties that don’t care which company is used to dispatch cargo, as long as they receive it. Of course, things can sometimes go wrong then.”

Flexible According to the salmon specialist, Avian’s small scale constitutes an advantage in this niche. “In this sector, you

In the Spotlight Air Cargo 2016

need to be flexible and highly adaptable. In my opinion, you therefore cannot serve this market as a large network forwarder. Too many layers would be involved.”

Cooperation Branderhorst prefers working with KLM Cargo. “Despite the wide-spread negativity about KLM, my cooperation with them is very good. I also feel that our national airline receives too little support from the home market. You have to build partnerships. An old-fashioned notion perhaps, but it does work. Talk to each other, I would say.” Last year, Branderhorst achieved a volume growth of more than 60%. He is doubtful as to whether he will see similar growth again this year. “Fish is relatively expensive and furthermore there are problems in Chile, one of the major fish exporting countries. These are obstacles this year, making a further position improvement highly unfeasible.” Despite the difficult market, the entrepreneur still considers it ‘great fun’ to work in the air cargo industry. “You deal with nice people and a great team. Although I’m 64 years old, I therefore plan to continue for a couple of years more.”

Lufthansa Cargo stays tuned with technology upgrade With its new strategy program ‘Cargo Evolution’, which focuses on efficiency and innovation, Lufthansa Cargo aims to be the airfreight sector’s air cargo carrier of choice. Thus, the ‘Best European Cargo Airline of 2015’ is embarking on new paths such as fully digitizing its business, increasing its network, upgrading its fleet and expanding its products and services.

Lufthansa Cargo has switched over to electronic air waybills (eAWBs) as the preferred means for shipping freight to all destinations. Customers can now tender their freight without a printed AWB – regardless of whether the destination already accepts paperless cargo or not. Thomas Rohrmeier, Regional Manager Netherlands and Luxembourg, states: “As part of the IATA 360 initiative, we have been committed to introducing the eAWB single process in the Netherlands in January 2016. Now, nine months later, we are seeing that the majority of our shipments are transported paperless.” Digitizing the core processes and using new technologies are driving the airfreight industry forward. According to B. Hueske, Program Manager eCargo, “the start of the integrated eServices App is a step further towards the digitization of our cargo process.” Lufthansa Cargo is offering its users comprehensive shipment tracking as well as direct feedback opportunities, including pictures for mobile phones and tablets. In order to open up new growth areas, Lufthansa Cargo is also focusing on offering an innovative product range. In September, the carrier went on the offensive in the

highly competitive air cargo market with td.Basic, a new online-only product for standard air cargo. “Our customers will be able to benefit from Lufthansa quality with particularly price-sensitive cargo,” states Dr. Alexis von Hoensbroech, Board Member Product and Sales. With the brand new service ‘myAirCargo’, the airline is entering a new niche by offering a door-to-door solution in cooperation with forwarders, especially to Lufthansa passengers. Both offers are exclusively bookable online, which speeds up and simplifies the customer experience. In addition to its twelve trusted MD-11F aircraft, Lufthansa Cargo now also operates five of the world’s most modern, efficient and environmentally friendly widebody freighters: the B777. The outstanding technical performance and reliability of the B777F is making headwind into new dimensions and is offering a far stronger full freighters’ network. The belly capacities of Lufthansa, Austrian Airlines and Eurowings, as well as the partnerships with ANA Cargo, Cathay Pacific and, in the future, with United Airlines “make our network even more appealing,” emphasizes Peter Gerber, Chairman and CEO. Currently, Lufthansa

Cargo customers consequently have access to a network of some 300 destinations in around 100 countries and to 44 freighter destinations, the latest additions being Bangkok, Santiago de Chile and Natal in Brazil. With a modern fleet, new services for new target groups and most of all a broad digital offensive, the carrier hopes to anticipate the industry’s direction and set the pace of development.

Lufthansa Cargo AG Freight 9, Anchoragelaan 36 1118 LD, Schiphol - South-East The Netherlands T +31 (0)20 655 51 00 E sales-ams@lufthansa-cargo.com I www.lufthansa-cargo.com

linkedin.com/company/lufthansa-cargo facebook.com/lufthansacargoag instagram.com/lufthansacargoag youtube.com/user/LHCargoAG

myAirCargo: facebook.com/myaircargo

In the Spotlight Air Cargo 2016

Coolworld Rentals

Flexible rental of cooling and heating Coolworld and its division Heatworld offer Full Service rental solutions for the logistics industry, air cargo sector and basically for all situations that require temporary temperature control. From rapidly arranging emergency cooling and additional capacity to multi-year leasing: Coolworld ensures that a fitting solution is quickly available.

Cooling and temperature control are highly important in the logistics chain. A disruption to the (cold) chain or a lack of capacity can easily be solved by means of a temporary cooling or heating system.

Comprehensive, modern rental fleet Coolworld Rentals supplies directly from its own rental fleet. Solutions are offered from four main product groups: • Portable cold rooms • Process cooling • Climate control • Heating

The advantages of renting Full Service Renting from Coolworld ensures that a temporary issue with cooling or heating is quickly and reliably solved without the need for own investments. Temporary rental does not impede your investment capacity, ensuring your capital remains fully available for your core business. There are numerous situations in which and reasons why rental offers clears advantages, including: • Capacity shortages • Seasonal peaks • Renovations or refurbishments • Test beds • Emergencies and disruptions • Events

In the Spotlight Air Cargo 2016

Coolworld prevents bottlenecks or damage with a solution that is immediately available.

a full-service formula: everything from installation, inspection and maintenance to any repairs of the portable or modular units.

Storage of pharmaceutical products

Carefree rental with 24/7/365 Service is our motto. Together with its division Heatworld, Coolworld Rentals is an international rental organisation which provides cooling and heating equipment. It is headquartered in Waalwijk (the Netherlands) and also operates own branches, logistics depots and service points elsewhere in the Netherlands as well as in Belgium, Germany, France, Austria and Switzerland.

Temperature-sensitive products such as medicines must be stored under the right conditions in each phase of the logistics chain. If the current capacity of existing installations or facilities is insufficient, Coolworld has a rental fleet with varied solutions on standby: • Portable cold rooms (HACCP and GMP compliant) • Modular cooling chambers • Climate control for storage and throughput. Coolworld has already been offering its services to customers in the fields of pharmaceuticals, chemicals, food and logistics for many years.

Securing the cold chain Customers in the air freight and logistics sector sometimes also opt for long-term lease contracts. Coolworld operates using

Coolworld Rentals Duikerweg 34, 5145 NV Waalwijk The Netherlands T +31 (0) 416 688 088 E sales@coolworld.nl I www.coolworld-rentals.com

linkedin.com/company/coolworld-rentals

MBO College Airport

Premier supplier of logistics staff at Schiphol

MBO College Airport (MBO is a Dutch abbreviation for intermediate vocational education), part of the ROC of Amsterdam regional community college, is the country's leading aviation college. Schiphol Airport is a stone's throw away. Courses and training programmes are developed in close consultation with businesses and trade association Air Cargo Netherlands.

From 16 to 60 MBO College Airport offers five main fields of study: in addition to airport logistics these are airport security, aviation services, facility management and aircraft maintenance technology. All of them offer various specific courses from flight attendant to aircraft maintenance technician. The approximately 3,000 students are not only young people starting their careers but also people already working at Schiphol. "They range in age from 16 to 60 years," says board chairman Philip Mol. "Logistics has quite some 'hidden professions': people who work jobs which initially do not require a diploma. But it is good for the quality of the work if these people still receive targeted education. This benefits them too: a diploma increases their

chances on the labour market - also beyond the aviation sector." MBO College Airport also provides contract education: customised to individual companies and specific functions. "The times are also adjusted to the companies and people working in different shifts," says Eus Strik, programme manager Airport Logistics. Mol: "Our school is open 52 weeks a year and classes are taught five days a week, also in the evenings. The work placements of our students also continue throughout the weekend. After all, this is a 24/7-sector."

Photo: Eva Ulm

The air freight sector needs well-trained logistics personnel. MBO College Airport in Hoofddorp meets this demand with qualified and motivated graduates. But the specialised educational institute also offers programmes for companies to (further) train existing staff.

of logistics companies at the airport. With state-of-the-art facilities and equipment." "A 'House of Logistics' where students can work with the latest and future technologies in real-life," says Mol. "Thus fully preparing them for their roles in aviation logistics."

Recruitment centre MBO College Airport serves the entire Dutch aviation sector. Mol: "We more or less function as a recruitment centre for the sector. Our graduates meet the requirements of the companies. In terms of knowledge, but also in terms of attitude and behaviour." The courses have a strong hands-on orientation. "We are now working on a practice area for the logistics courses," says Strik. "This was made possible by a grant from the MBO Investment Fund. Now, we can rent premises which fully mirror those

MBO College Airport Opaallaan 25, 2132 XV Hoofddorp The Netherlands T +31 (0)23 569 36 00 E mbocollegeairport@rocva.nl I www.mbocollegeairport.nl

In the Spotlight Air Cargo 2016

region In the foreseeable future, Maastricht Aachen Airport (MAA) will be able to start using the full length of its runway (2,750 metres) to also attract commercially interesting transatlantic cargo flights to Limburg.

Extra runway to unlock new markets for MAA

This according to operator TCGI and the board of the regional airport. The permit application for the administrative runway extension is in the process of being assessed by State Secretary Sharon Dijksma (Aviation) whilst earlier the Environmental Impact Assessment Commission, engineering bureau Lievense CSO and a departmental workgroup from the Ministry of Infrastructure already issued a positive advice on the usage of the additional 250 metres of asphalt. Following approval from the State Secretary, expected somewhere at the end of this year or in early 2017, MAA ultimately aims to grow from an annual throughput of 80,000 tonnes to 250,000 tonnes; 50,000 tonnes of this is to be achieved through truck services.

to use MAA through the Fifth Freedom of the Air as a European transit point between North America, Asia and destinations in Africa and the Middle East. With a length of 2,750 metres, there are hardly any restrictions left for MAA regarding the proposed cargo flights with B777F and B747-8F aircraft, says TCGI. In addition, The Hague pursues a particularly liberal policy regarding air freight for the airport in Limburg, boosting the prospects of MAA in the market. The Province of Limburg, owner of the airport, is also optimistic about the allocation of the new airport license. â&#x20AC;&#x153;The prewash is super white,â&#x20AC;? comments Limburg Provincial Executive Twan Beurskens (Economic Affairs), referring to the positive advice of the EIA committee after a recent visit to Dijksma.

Prospects

Freight platform

At present, the license of the airport in Limburg limits the usage of the runway to only 2,500 metres, resulting in substantial payload restrictions for cargo carriers on the transatlantic freight routes. Consequently, MAA is currently not interesting as a freight destination for airline companies serving this market; think of American carriers such as Centurion Cargo and Kalitta Airways ,as well as airline companies that want

In the meantime, MAA has started work on the expansion of the cargo area at the airport. This involves an investment of three million euros in the freight platform of the new handling facility (10,000 square metres). This means the freighters will already be able to park at the new cargo hangar at the end of this year, says MAA director Wiel Dohmen.

In the Spotlight Air Cargo 2016

New life in a classic branch

Creativity as the beating heart Air freight is more than ensuring a shipment arrives at its destination via the skies. At least for MOL Logistics, that is. "The old philosophy doesn't fit these times," says Chris Goeverneur (54). "The real profit for the customer lies in thinking of solutions and investing in customer relations."

Despite its new image, important values of the former family business at MOL Logistics, remained firmly in place. Putting shoulders to the wheel and thinking along with the customer, after all still apply. Chris Goeverneur, now 35 years in the business, has experienced lots of development within the company and is clear about it's current course. "Personal contact and providing custom work are our priorities. We invest in sustainable partnerships with our partners for whom we are allowed to carry out great assignments. This approach is the real profit for the customer. "Not strange at all, because through creativity, flexibility and quick anticipation, MOL Logistics understands the art to be more than just efficient in all its services. From air freight to sea freight, from storage to distribution and emergency transport to package shipments: accessible for any challenge and every branch.

Resourceful With 125 offices worldwide, a powerful network of partners and more than 100 employees at the Dutch locations, Schiphol Airport, Rotterdam and Tilburg, the company is strong in taking care of

logistics for companies. Besides air cargo, MOL Logistics also deals with customs formalities and takes care of the total distribution. "Often, transport seems a necessary balancing entry at many companies on their budgets for the coming year, but by anticipating this in a clever way, they can save a lot of costs," says the sales manager. "All modalities (Air, Sea, Road and Warehousing) have customer service teams in place that relieves our customers of their worries. They look for alternative inventive shipping methods, such as flying via unexpected airports, rail, inland shipping, dedicated transport and short sea."

relations as a rule makes use of a number of full trucks. Because not all shipments were found to be urgent, we were able to handle them with the cheaper short sea method. That provides this customer with significant cost savings when possible, and faster delivery if necessary."

Significant cost saving Chris cites a recent example of a customer who has different air freight shipments arriving weekly via Schiphol. "Because the customer is located in the South of the country, we can fly their shipments consolidated via Luxembourg. The last part of the transport is done by road. This saves them quite some money, while their products still arrive in good time. The staff also likes to come up with ideas aside from air freight. One of our

MOL Logistics Siriusstraat 45, 5015 BT Tilburg The Netherlands T +31 (0)13 537 33 73 E info@mol-logistics.nl I www.mol-logistics.nl

nl.linkedin.com/in/mollogistics

In the Spotlight Air Cargo 2016

ITG Global Logistics

takes advantage of sustained growth in e-commerce One company that is asserting itself at Schiphol is ITG Global Logistics. The all-round logistics provider is gaining momentum, in part thanks to the global growth of e-commerce.

“We're a small player with a big operation,” says Country Sales & Marketing Manager Ronald van Putten. Small in the sense that ITG Global Logistics is made up of a small core of employees, but big because it owns a cross-dock (1,500 m2) and storage units (over 10,000 m2) at Schiphol. And that is not the only reason to describe the company as big. ITG is part of Logistics Group International (LGI), which this year was acquired by the Swedish company Elanders. As a result, ITG belongs to a consortium with 7,200 employees which is active in 18 countries and which generates an annual turnover of €890 million. According to Van Putten, this has its advantages. “We think and operate globally, and we can offer new services to our clients here.”

Spectacular When asked about the most interesting air cargo development, Van Putten identifies e-commerce, which is taking off spectacularly: the worldwide turnover growth percentages recorded in online trading have reached 20%. Proof that those volumes do not pass ITG by can be seen in the collaboration the company recently began with a Chinese partner. “We handle e-commerce freight from China at Schiphol for our partner. The volumes have increased three times so far.” Van Putten identifies clothing and hi-tech products as ITG’s core activities,and as areas in which ITG excels

In the Spotlight Air Cargo 2016

as a logistics provider. More specifically, this involves the commissioning and distribution of B2B shipments, and the focus is expanding to include B2C shipments. “There are different implications when you supply the consumer instead of the business. It's not only your distribution channels that change, but also your customs processes. With B2B, our processes are well-tested. B2C shipments, on the other hand, are very much in development within our organisation.” In e-commerce activities, ITG is emerging as more than just a logistics provider. Encouraged by the explosion in e-commerce figures, ITG is helping clients – both Dutch and European – to set up an online sales channel and to design a website. Van Putten sees that many companies – especially smaller retailers – are still looking for a better connection to their market. “As an intermediary, we can advise these

companies on how they can make the transition from traditional to online sales, so they can reach more margins and more clients. That’s how we integrate our service into what the client needs.”

ITG Global Logistics B.V. Cessnalaan 32-34, 1119 NL Schiphol-Rijk The Netherlands T +31 (0)20 851 57 15 M +31 (0)6 270 152 29 F +31 (0)20 851 57 39 E ronald.van.putten@itg.nl I www.itg.nl

Schiphol Logistics Park

Entrepreneurship at the heart of Western Europeâ&#x20AC;&#x2122;s largest logistics hub Phase 2 is now also under development. With plots for large-scale logistics but also plots that are ideally suited for small-scale logistics. Think of forwarding companies, courier companies, truck repair companies, truck parking, car rental companies or other service providers.

Check out the plots at

www.schiphollogistics.nl

Still available

NT Publishers B.V. P.O. Box 200, 3000 AE Rotterdam The Netherlands