NZ Plumber October-November 2023

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WHEN IS ENOUGH,

ENOUGH? If one team member with a bad attitude is bringing your whole company down, it’s time to act, says Daniel Fitzpatrick. AUTHOR: DANIEL FITZPATRICK, NEXT LEVEL TRADIE

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ow do you handle that difficult team member who isn’t performing? At what point do you say enough is enough? The employee who gives pushback every time you correct them, the complaints about that person not pulling their weight, mistakes combined with that ‘I don’t really care’ attitude. It can feel like

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you’re banging your head against a brick wall. They take a lot of time and energy to manage. When their name is mentioned, it triggers you into reaction mode, bracing for the next problem that could be coming your way. If you’ve been in business for a while, you’ll likely have had someone like this at some point. Pareto’s Principle would say that if you had 10 employees, there’d be at least one

who is exceptional and one that is difficult to manage. I’ve seen this many times with thousands of business owners I’ve coached. Some of the strategies that have worked best with my clients could also work for you. But keep in mind I am coming from a business coach perspective. So, make sure that you check with your HR specialist about the legal aspects which aren’t covered here.


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