Open Doors - Yorkshire & Humber, Spring 2012

Open Doors – The Regional Training Prospectus

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Issue 5 | Yorkshire & Humber Edition | Spring 2012

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Apprenticeships · Careers · Jobs · Training · A-Levels · College · UNI YORKSHIRE & HUMBER edition Issue 5 - Spring 2012 ISSN: 2044-7140

Want to earn while you learn?

With our industry approved Apprenticeships you’ll work in a real job from day one, it’s a great way to start your career and the perfect stepping stone to getting ahead. And the best part? You’ll earn a wage and gain invaluable experience too.

The choice is yours…

During your Apprenticeship you’ll receive training, within a work environment. All of our training is sector specific and will equip you with the right skills to get you where you want to be. You can get qualifications in areas such as: • Business Administration • Childcare • Customer Service

• Hairdressing and Barbering • Health and Social Care • Hospitality and Catering • Retail

The employment and skills group Take your first step towards a brighter future and call us now on 0333 444 3973, or text JOB to 80011 and we’ll give you a call back.

You can also visit www.esggroup.co.uk

The Intro Bits

www.opendoorsmedia.co.uk

Hello, we’re Open Doors... ... and this is our Regional Training Prospectus, here to help you decide what to do next.

It’s an exciting time, after all – young people like you up and down the country are planning for their futures in September 2012 – and did you know that there are endless opportunities, right on your doorstep! You could start earning money with an Apprenticeship; get a taste of the working world with employer funded study; carry on learning at sixth form or college, and much more.

In this issue we will profile some of the biggest sectors in your region and explain how to take the first step to a career in the ones that interest you. We’ll also cover all of the main sectors out there, explore trends in your area, and take a look at some remarkable true stories of young people who have had success after leaving school.

But that’s not all! We also have a guide to all of the confusing qualifications out there, advice on how to make the most of our social media and we will answer some of the most common questions that you might have.

The future is in your hands... right here in this prospectus.

So turn the page and let’s get started!

dia orsme pendo o / m o c witter. www.t

ional. e.Reg om/Thctus .c k o o aceb rospe www.f Training.P

S FIND UCEBOOK ON FA

feel free to put a link to our we www.opendoo bsite rsm on your schools edia.co.uk resources web pages or intranet

Throughout this Prospectus, you’ll see lots of facts and figures about our region and its sectors. We get them from UK National Statistics, various Sector Skills Councils, regional local authorities and industry experts. It’s all official stuff, there’s no Wikipedia where we’re involved!

Open Doors – Spring 2012 - Yorkshire & Humber edition Publisher – Karl Mason karl@opendoorsmedia.co.uk

Design – Studio Belly Timber hello@studiobellytimber.co.uk

Editor – Stan Neal editor@opendoorsmedia.co.uk

Distribution/Subscriptions distribution@opendoorsmedia.co.uk

Business Development – Simon Bell simon@opendoorsmedia.co.uk

To contact us: 01765 694120 | info@opendoorsmedia.co.uk

ISSN: 2044 7140

All material is copyrighted both written and illustrated. Reproduction in part or whole is strictly forbidden without the written permission of the publisher. All images and information is collated from extensive research and along with advertisements is published in good faith.

Although the author and publisher have made every effort to ensure that the information in this publication was correct at press time, the author and publisher do not assume and hereby disclaim any liability to any party for any loss, damage, or disruption caused by errors or omissions, whether such errors or omissions result from negligence, accident, or any other cause.

Production Manager – Lindsey Thomson-Heley production@opendoorsmedia.co.uk Open Doors – The Regional Training Prospectus is published by Open Doors Media Ltd ©2011.

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The Intro Bits

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COntents The perfect place to start, jump straight to any section that instantly appeals or keep turning the pages and continue reading – it’s all here to help you find your dream career

The Intro Bits

Careers Insight

07 HOW TO APPLY

17 Customer service & admin sector

Here we answer some of the most common queries you might have

10 Qualifications table

Past and present students tell us all about their experiences and how they succeeded

Learn the skills that can be applied to almost every area of business

21 IT & telecoms sector

See how different qualifications add up, and how they compare

12 Life Stories

This cutting edge industry isn’t just for the geeks

25 Health & social care sector

If you’ve got a big heart, put it to good use in a caring career

29 Retail sector

This exciting industry is so much more than life behind a counter

33 Travel & hospitality sector

You could make a career of helping people enjoy themselves

37 Imagine a career... rvice omer se t s u C

7 1 p sector & admin

04

We give you a heads-up on the other sectors out there, which we’ll cover in later issues

The Intro Bits

www.opendoorsmedia.co.uk

Here’s how it w orks Eve

ry term, we publish a new issue of Open Doors tha t covers five sectors in you get a good idea of detail so what a career in those industries would be like the sector you’re keen . Don’t worry if on isn’t one of the five – you’ll find it in our overvie sectors in the ‘Imagine w of remaining a career in...’ article. Wi th each new issue, we’ll new sectors in detail, so cover five totally make sure you look out for us next term.

If there’s anything else you ’d like us to cover, or if you just want to say hel editor@opendoorsmed lo, email us at ia.co.uk. We want to ma ke sure our magazine offe you need (or just want rs everything to read about)! Happy rea ding, and hope you hav e a great term.

Useful Stuff 43 Spotlight on YORKSHIRE & HUMBER

All about your region

52 More helpful stuff

Useful links, contact details and more – because you can never have too much information

54 Check us out on social media

el & p33 Trav lity sector hospita

A step by step guide on how to find us on facebook, twitter and google +

p29 Retail sector

ctor coms se e l e t & T p21 I

p25 Health & social

care sector

05

These are our classrooms.

Imagine what the leisure facilities look like.

We offer a different way of learning that leads to great jobs with exciting prospects.

COURSES AVAILABLE IN:n Adventure n Agriculture & Land Management n Animal Management & Vet Nursing

n Butchery n Countryside & the Environment n Land-based Technology n Equine n Forestry & Arboriculture

n Horticulture n Motorsport Engineering n Outdoor learning n Skills for working life n Floristry

Askham Bryan, York, YO23 3FR T: 01904 772277 E: enquiries@askham-bryan.ac.uk www.askham-bryan.ac.uk Guisborough

Middlesbrough

Avenue Place, Redcar Road, Guisborough TS14 6AX

Ormesby Rd, Middlesbrough, TS3 8RE

OTHER COLLEGE CENTRES AT: Bedale Centre Tel: 01677 422344

Scarborough Sixth Form Tel: 01904 772211

Harrogate Centre Tel: 01423 546199

Wakefield College Tel: 01904 772211

Thirsk Centre Tel: 01845 574928

Newton Rigg College Tel 01768 893400

Bradford College Tel: 01904 772211

The Intro Bits

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HOW TO APPLY Now you have an idea of what course or subjects would be right for you it’s time to think about taking the next step and making an application...

Do you know what the Common Application Process is?

800,000

(number of school leavers and graduates who enter the job market each year)

34%

of employers say relevant work experience is the most important part of an application

How do you approach a company for work experience?

70%

Around 70% of 16 year olds choose to remain in full time education

Applications without spelling mistakes are 61% more likely to get a reply

+ 0 0 ,0 5 7 2 500,000 There are more than university places in the UK each year

(number of apprenticeship starts in England each year)

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The Intro Bits

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HOW TO APPLY By now you will have some good ideas about what industry and job role appeals to you. You will also be aware of what types of courses and providers can help you get there, but how do you apply? Here we cover some of the application processes for further and higher education courses as well as some general tips on how to make a successful application...

Common Application Process 14-19 area prospectuses use an online resource called the Common Application Process (CAP) which makes it easier to apply for different types of courses at age 14 or 16.

What is the Common Application Process?

Basically the CAP allows you to easily manage all of the applications you want to make for different courses. There might be lots of courses that interest you and the CAP lets you upload your application details so that you can quickly apply for any courses on your local 14-19 area prospectus. This means that you should not have to fill out lots of different application forms but can just upload your details once and then browse courses and click to apply.

The system also keeps track of the status of all of your applications so you can check their progress and see if you have any offers of places.

It also links to local Information Advice and Guidance services so that you can get some helpful advice if the providers you have applied to are unable to make you an offer.

What kind of courses does the Common Application Process help me apply for?

The courses on here are those offered by local colleges and training providers. As it is used for all applications through your 14-19 area prospectus you can use it to apply for the following types of courses: • AS and A Levels • Basic/Key Skills • BTEC’s • GCSE’s • Higher Education Courses • Vocational Qualifications How do I get involved?

Your school should be able to give you a login to use on your 14-19 area prospectus, which will allow you to complete a personal profile and application form, browse the available courses and apply for them online.

For the details of your 14-19 area prospectus turn to page 52 of this magazine or head to www.opendoorsmedia.co.uk. Most of the 14-19 area prospectuses are very easy to use but if you do have problems don’t be afraid to email them, they will be happy to help and guide you.

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Apprenticeships

You might have decided that an app renticeship is the way to go! The National Apprent iceship Service operates a vacancy matching serv ice that allows you to search apprenticeship opportu nities and make applications for them online.

To apply for an apprenticeship follow these simple steps: • Head to www.apprenticeships.org .uk and click ‘search for vacancies’.

• Register on the site and activate your account.

You only have to do this once and you will get a homepage that allows you to track your applications.

• Search for apprenticeships by keywords, job roles, locations or learning providers. (Mak e sure to check the site regularly as new vacancies are uploaded all the time.)

• When you find the apprentices hip you want you can click to apply through the site.

You’ll be asked to fill in your personal info, outline your experience and possibly answer some question s. You can even save your application as a draft and return later if you have to.

• Keep applying! You can apply for up to 10 vacancies and if successful will be invited for an interview or assessment.

Find out more an idea about So now you may have a bit more of ider might be what type of course or learning prov over. You can disc to e right for you there’s loads mor are available tions lifica qua and find out what courses pectus, pros 9 14-1 l loca your with in your local area they’re on page 52. .co.uk for ... check out www.opendoorsmedia area. your in help can details of people who

www.opendoorsmedia.co.uk

UCAS Application Process lication System The Universities and Colleges App cation course (UCAS) is the system for higher edu on the news as it seen applications. You’ve probably ly to university app ple peo of s hundreds of thousand undergraduate each year. The system is not just for uate degrees grad degrees; foundation degrees, post on this site. are ses cour n and most higher educatio are: y ersit univ for lying app The basic steps to literally Choosing your course – There are your research do to sure e thousands available, mak are lots of e ther you, for right on which course is ider where cons Also . help to site the on resources ns tutio insti you want to do the course, some specialise in certain courses. is all online and Applying – The application system ns you would tutio you select on the site which insti ’. You need ices ‘cho your like to apply to, these are why you’re ng sayi t men state onal to provide a pers too so make sure right for the course as part of this, to take your time. you a place Offers – If a university wants to offer system what they will let you know on the UCAS have to reply will results they expect you to get. You s. offer to accept or refuse these ersity asked Results – If you get the results the univ you will be and e for, they will probably offer you a plac you fail to If se. cour new able to start planning for your course at a find still can you es, grad get the necessary em. syst ring’ a different university through the ‘clea further help Your teachers will be able to offer you at find can you h whic using the system, www.ucas.ac.uk.

The Intro Bits

General Tips on Applications Applications vary greatly on the system you are using or the course or job you are applying for, but there are some general tips that can be applied to most cases.

Grammar and Spelling Take your time when applying. None of the application systems covered on this page force you to log on, find a course and apply all in one go. This means you have plenty of time to check your application thoroughly, applications with spelling mistakes or grammatical errors suggest that you have rushed the process. You might like to word process your application and then ‘cut & paste’. It’s often a good idea to get your parents, teachers or friends to help you by double checking!

Work Experience You may decide to get some work experience to help you get the course, apprenticeship or job that you want.

This can often be a good way to get ahead. If you have a company in mind for work experience you could telephone to find out who to approach or send a polite, and well written, letter or email with a CV attached.

Be Yourself!

This is a top tip for any application. In many cases the people you are applying to have to look through hundreds of application forms. Try to show what would make YOU the right person for the course. Do you have a real passion for the subject or is it your dream to go into a career in that sector?

What makes you stand out as a good applicant and the best candidate for the course or job? Make sure you’re picking the course or job that suits your personality and skills best!

If you are having trouble with your application your school careers advisor should be able to help.

Top 5 CV Writing Tips from InspireEducation

most companies will select only 4 Sometimes, 70 people or even more will apply for every vacancy, and g Letter right to give you the best Coverin and CV your get to l essentia is people to attend an interview. It chance of being interviewed. the pile, always use a word processor 1. Spelling and Grammar mistakes will put your CV at the bottom of and get someone to check it for you. an employer has 70 to read! Keep your CV, clear, 2. Remember your audience; CV’s can be boring to read especially if emphasize particular points or experience, which are to CV your tweak to want easy to read and to the point. You might relevant to that particular job. that makes the reader carry on or dismiss the 3. A good Personal Statement at the start of your CV will be the hook you would be good for the job, inspire them to why and are you application. In 3 – 4 sentences you need to say who want to interview you. skills match their requirements, using bullet points 4. Bullet point your key skills, the reader will need to see quickly if your will make it easier for them. , everyone does this; you need to stand out from 5. Do not list “reading, going to the cinema and socialising” in your hobbies and environment you are. the crowd and show them how involved in your community, activities students to be successful post education.

Finding a job part-time or full-time is very tough; InspireEducation helps e-education.co.uk See our website for more information on our IAG workshops. www.i2

09

The Intro Bits

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Qualifications explained Did you know that completing an Advanced Apprenticeship is the same as getting an A level? There are lots of different qualifications – here’s how they compare. Remember that within any one level, qualifications can cover a wide mix of subjects, and take different amounts of time to complete.

Entry Level

Level 1

Level 2

Level 3

LEVEL 4-8

Entry Level Certificates

5 GCSEs (grades D-G)

5 GCSEs (grades A*-C)

A Levels

Foundation Degree

Skills for Life

BTEC Introductory Diplomas and Certificates

Intermediate Apprenticeship

Advanced Apprenticeship

Higher Apprenticeship

Functional Skills at entry level (English, maths and ICT)

OCR Nationals

BTEC First Diplomas and Certificates

GCE in applied subjects

Diploma of Higher Education

Awards, Certificates, and Diplomas at entry level

NVQs at level 1

NVQs at level 2

BTEC Diplomas, Certificates and Awards

HND, HNC

Foundation Diploma

Higher Diploma

NVQs at level 3

Advanced Diploma

10

rn u Ea e yo il rn! h w lea

Take the first step onto your career with an Apprenticeship.

We have a wide range of Apprenticeships available at Intraining • • • • • •

Health and Social Care* Business Administration Contact Centre Sales and Telesales Customer Service Foundation Team Leading Diploma

• • • • • •

Management Playwork* Hospitality* Retail Travel and Tourism Warehousing and Storage

*Only delivered in certain locations

If you are 16-24 and want to earn a recognised qualification.

Call us today 0330 123 1300 (quote RTP001) www.intraining.co.uk/apprenticeships

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Life Stories Gold Medal for LCB Student at WorldSkills London 2011 Shane Trevitt a Heating and Plumbing Engineer was named best in the world at the world’s largest ever skills competition - WorldSkills.

Shane is from Liverpool and works for NG Bailey in Leeds.

He gained the highest score in his specialist category of plumbing and heating at WorldSkills ining the highest and also picked up a medal for obta . He competed team UK the in score across all trades s, including against engineers from 26 countrie also came third ne Sha nd.

Icela and a aysi Mal Austria, petition, with com the overall across all categories in t. spo top for ing lleng over 1,000 people cha Bailey since he Shane has been working with NG 2006, he trained in k started his apprenticeship bac then completed and s year with the College for two Academy. The ing Train ey Bail NG his Level 3 at the Shane throughout team at NG Bailey have coached ed him to achieve help the competition process and his gold medal. was absolutely Shane says: “Winning WorldSkills the College that eful amazing and I feel really grat outstanding the with k wor has also recognised my rd.” achievement awa a Higher National Shane has now progressed onto ineering at the Eng ices Serv Diploma on Building NG Bailey. for k wor to ing tinu con College whilst iceships available To find out more about the Apprent 3 222 6023 or 011 call ding at Leeds College of Buil .uk. b.ac email wbl@lc www.lcb.ac.uk

Young and gifted, the future is looking bright for talented Hannah May. The 18-year-old began working for Midlands-based letting agent Howland Jones after starting an apprenticeship with national training provider Intraining.

And through her apprenticeship, Hannah demonstrated so much talent, dedication and enthusiasm that after less than six months, she won Property Professional Awards Young Letting Agent Of The Year.

She said: “I am delighted and still shocked to have won.

“Without the training and support I have received from both my employer and Intraining, I would never have had the confidence and ability to win.”

In her work, Hannah deals with inquiries from tenants and landlords, carries out property viewings and advertises any new homes that have come onto the letting market. While working, she also has completed NVQ Business Administration Levels Two and Three.

She says: “I really enjoy my work.

“I have been able to gain experience of a career, earn money and develop new skills at the same time.

“I would definitely recommend apprenticeships.”

Director Rebecca Howland said the team knew from the start that Hannah had something special.

She said: “Hannah decided to take the Apprenticeship route, rather than going to university, and she has shown that she can compete with the best. She is continuing with her studies, while getting a good grounding in the business, which is a combination for success.

“We are incredibly proud of Hannah for what she has achieved in such a short time with us. She has taken to the lettings industry very quickly and is Immensely talented and able, and, although still an apprentice, we have increased her salary to reflect that.

“This is just the beginning for her.”

For more information visit: www.intraining.co.uk/apprenticeships Tel: 0330 123 1300

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Another Skillz success story!

Ian aims high Once a gang member at a very young age, Ian Perkins 21, knows only too well the tragedy of taking the wrong path in life and losing friends due to crime and unrest. Looking for his second chance in life and to prove wrong those people who once doubted him, Ian’s determination and will to succeed led him to Lifetime.

Enrolling into the Lifetime Fitness Academy and with the support of tutor Mark Pemberton, Ian successfully completed his Level 2 Fitness Instructor Apprenticeship; not only could Ian earn while he learned, but he was able to gain ‘on the job’ skills and a true understanding of the industry.

Ian says: “I have turned my life around, influenced people and shown never to give up on anyone. In the space of just 20 months I have come from “just an apprentice” to becoming the youngest ever Health and Fitness Manager of the largest Fitness First club in Europe. I have received two awards from my employer on consecutive months, which has never been achieved by anyone in the company. I always aimed high from the very start and never gave up on that goal.”

A bright future awaits Ian; he now teaches ‘PT Business’ courses and has worked hard to establish himself in the fitness industry. “Eventually I want to have a say in how the industry is run. I feel that my passion behind health and fitness can influence change; my ambition is to aim high!”

For more information please get in touch T: 0870 120 1207 W: www.lifetimetraining.co.uk/looking-for-a-job E: fitness@lifetimetraining.co.uk

Eric started at Skillz in 2010, studying Introduction to Building and Construction. His attendance at School was low (below 20%) and he was not keen on Education. He had been working with the Youth Offending Service and was aware that he needed to find an opportunity to turn things around.

From his first day at Skillz he consistently produced work of a very high standard. As time went on he was keen to gain other skills too and started qualifications in Drug and Alcohol Misuse awareness, Citizenship and Literacy. He again did really well in these, and other cons truction modules that made up his NOCN Certificate Qualification.

Eric was very committed to his plac ement at Skillz and he showed this by walking the 5 mile round trip to and from the centre every day come rain or shine, his attendance also increased to over 90%. He was also involved in many of the projects we did in the Community, including renovating our neighbours back garden (pictured).

Eric decided he wanted to continu e to study Construction at a higher level and applied to Leeds College of Building. His talent sho ne through again when he sat the entrance exam for the college and got 100%. He has been studying at the college for 3 months now and continues to prov e his talent for Construction and drive to succ eed. We are very proud to have had him as a mem ber of Skillz and know that he will continue to do well in the future.

If you know a young person who could benefit from Skillz Education then please do not hesitate to get in touch or alternatively check out wha t we get up to at www.skillzeducation.co.uk and you can follow us on Facebook (www.facebook.com /skillzeducation) and Twitter (@skillzeducation).

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Life Stories Laura Rodriguez, aged 18, works for Marsh Bellofram On leaving school she decided she would like to gain some qualifications and experience in Business Administration, which will one day allow her to follow her dream and join the Army as a Military Administrative Clerk.

She applied to Babington for an Apprenticeship in Business and pted, Babington Administration, and after being acce an Office Junior as ent loym emp find helped Laura to at Marsh Bellofram. pany for two Laura has been working for the com renticeship in App an ed plet com has years now. She Business Administration. sh Bellofram. She Laura really enjoys her job at Mar on well with her gets and , team the of likes being part rably since side con colleagues. She has progressed involved in now is and y, starting work for the compan inistration. adm eral gen as well sales and meetings as College Laura said, ““Babington Business ugh my thro have supported me all the way s rates, you pas llent exce qualification. They have a recognised ing gain am I and ce get work experien qualification all at the same time!” renticeship Laura feels that undertaking the App also knows She k. wor at ress prog has helped her assist will s that the experience and qualification an as king wor of l her in meeting her career goa y.

Administrator in the Arm 6045 For more information call 0845 605 llege.co.uk sco ines or visit www.babingtonbus

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Apprentice’s hard work ensures speedy success Apprentice Daniel Carter has proven what hard work can achieve – completing his NVQ qualification at Leeds City College more than a year ahead of schedule, gaining an award and meeting a TV personality as a result.

20 year-old Daniel left school at 16 to start the four-year modern apprenticeship at Yorkshire-based company Airedale, which manufactures and distributes chillers and precision air conditioning equipment. Alongside his job in product development, he attended Leeds City College’s Technology Campus on day release, and achieved his qualification thirteen months ahead of schedule.

As a result, he was crowned Engineering Advanced Modern Apprentice of the Year at the College’s 2011 awards ceremony in June – and received his prize from BBC Look North presenter Christa Ackroyd.

Daniel is one of six Leeds City College apprentices at Airedale, all praised for their high level of motivation and problem solving abilities. Director of Human Resources Steve Joyce says: “Daniel is a shining example and has shown exceptional motivation. His outstanding achievements have won him the praise of everyone at Airedale.”

Achieving qualifications is helping Daniel gain promotion within the company, and he is now studying a HNC in Mechanical Engineering, hoping to eventually progress to a Foundation Degree.

For further information on Apprenticeships and courses on offer at Leeds City College, visit www.leedscitycollege.ac.uk

The Choice is

. . .

S YOUR

At Craven College, Skipton you can choose from A levels, Apprenticeships or Vocational courses We offer cour ses in:

ineering | Agricultural & Automotive Eng | rism Tou ure ent Adv & y Accountancy | Activit Design | Aviation | Beauty dies | Apprenticeships | Art & Stu l ma Ani | els Lev A | e tur Agricul & Hospitality | Carpentry & Joinery | Catering tion tra inis Adm & s ines Bus | ork Therapy | Brickw vices | e & Environment | Customer Ser ysid ntr Cou | nt me elop Dev & ng | Children’s Care, Learni Floristry | GCSE Fresh | Equine | Fashion & Clothing | ion vat ser Con l nta me iron Env | Electrical | Journalism ticulture | Information Technology Hor | e Car ial Soc & lth Hea | ng Start | Hairdressi | Plastering | Public Ser vices & Decorating | Per forming Arts g ntin Pai | s vice Ser l Nai | ia | Med ry Management | r & Rugby Pathways | Sports Inju doo Out ll, tba Foo ess, Fitn rts, Spo | Science | vel & Tourism Theatrical & Media Make-up | Tra and much more...

Events

2012

Advice & Application Even ings Information

, advice and guidance on all courses, A Levels, Vocationa l and Apprenticeship pathways – Air eville Campus, Gargrave Road, Skipton, BD23 1US, 5.00pm - 7.30pm.

Tuesday 17th January 2012 Thursday 23rd February 2012

“Choices” Open Morning

Meet tutors and visit courses an d workshops of your choice across all curric ulum areas Aireville Campus, Gargrave Ro ad, Skipton, BD23 1US, 9.30am - 12.30pm .

Saturday 4th February 2012

Campus Tours

Every Friday, 1.30pm, term tim

e or a time to suit you. Call 01

www.craven-college.ac.uk

756 693 859 to book.

01756 708 008

Find us on:

/cravencollege

Careers Insight

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CUSTOMER SERVICE & ADMIN Sector

86% Statistics show that 86% of customers stop using companies when they receive bad customer service. You could be vital to your company’s success or failure.

97% (number of businesses that say they rely on admin)

£20,725

per year (average full-time administrators wage in the UK)

Many top executives were once administrators Take a fantastic first step on the career ladder…

You could be the face of a major national company, like Orange or BT

140,000 (the number of admin job openings expected by 2017)

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Careers Insight

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CUSTOMER SERVICE & ADMIN It’s more than a sector – customer service and administration help drive businesses forward in all industries. Learn these skills and you’ll be very, very employable…

Customer service

You’ve probably heard the phrase ‘the customer’s always right’. Any business that wants to be successful has to keep its customers happy, and that’s what customer service is all about. From helping a shopper find the right size at Topshop to answering customer queries at a BT call centre, customer service jobs come in all shapes and sizes.

For this career, you need to be good with people and able to help them with any questions or problems they might have.

You’ll also need to learn your organisation’s products and services inside and out. It can be a very rewarding career – you’ll get satisfaction every time you help a customer.

Entry-level roles: Customer service representative, call centre operator, plus lots of other jobs involve customer service.

Earnings: Salaries start around £12,000 to £18,000 a year.

Career progression: With experience, you could become a team leader or manager, which could lead to a higher salary.

Customer service skills are transferable to other careers too.

Administration

Businesses can’t function without administrators – in fact, 97% of organisations say that administration is crucial to their success.

Administrators are responsible for running the daily operations of the office. They answer the phone, input data, keep schedules, type up letters and anything else that needs to be done. They’re an important part of business, which is why there are over 5 million of them in the UK. For this career, you’ll need to be organised and have good computer skills. Since administrators are needed in most organisations, you could work across many sectors.

You could be a receptionist in a record company, or help run the office of a national charity. Whatever you do, you’ll be learning skills that will help you progress in your career.

Entry-level roles: Administrative assistant, office junior, personal assistant, office secretary Earnings: Salaries start around £15,000 to £20,000 a year.

Career progression: Admin is a great way to get in with a company and move up the ladder. Admin skills are transferable to many other careers as well.

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Yorkshire & Humber Focus As in other parts of the country, customer service and admin skills are used in most industries, from healthcare to media, so there are plenty of opportunities about.

Fast facts:

• The average administrator salary is £20,725 a year.

• 55% of businesses are investing more in customer service.

• 89% of companies say admin is crucial to their success.

Start learning!

Want to find a course in the Yorkshire & Humber?

Then turn to page 52 to find out how to access your local 14-19 prospectus. It will tell you who’s offering what course in your local area, or you could visit www.opendoorsmedia.co.uk

Get a Job There are many admin and customer service roles that don’t require previous experience or qualifications. If you’re interested in admin, then look for office junior, receptionist and administrative assistant vacancies. If you’re interested in customer service, working in any high street shop or a call centre will give you real experience.

Once you’ve got a job, you can start working towards workbased qualifications like NVQs. Your employer could even help turn your job into an Apprenticeship.

The benefits: You’ll get on the career ladder and start earning money – you’ll also be in a good position to pick up work-based qualifications.

Careers Insight

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Get Qualified There are plenty of vocational and academic courses relevant for this sector...

Apprenticeships

There are several Apprenticeships available: customer service, contact centres, and business & administration. In all of them, you’ll learn on the job while attending a college or training provider on day release, and earn the right qualifications that will help you progress. Here are the Apprenticeship frameworks relevant to the sector, all of these are NVQ level 2: • Business and Administration • Contact Centres • Customer Service • Sales & Telesales

Advanced Apprenticeships

Advanced Apprenticeships are equivalent to A Levels, but like Apprenticeships are advantageous for practical roles. Advanced Apprenticeships help you become more qualified whilst gaining employment experience. You can build on all of the above Apprenticeships; all of these frameworks are NVQ level 3: • Business and Administration • Contact Centres • Customer Service • Sales & Telesales You can also do a Higher Apprenticeship, NVQ level 4 in: • Contact Centres

A Levels

A Levels can either lead to university or a Foundation Degree, which are explained below. Most employers will value your personality most of all, but certain subjects do give you skills that could be useful in this sector. Here are some recommended A Level subjects, which could set you in the right direction: • Business Studies • English • ICT

Foundation Degrees

A Foundation Degree is a higher education qualification which combines academic study with practical hands-on experience. Designed jointly by universities, colleges and employers, they should give you the right skills to be ready for employment.

They are university-level qualifications and are equivalent to the first two years of an Honours Degree. A typical full-time Foundation Degree takes two years to complete, and are different from Honours Degrees as they usually involve learning in the workplace as well as at university or college. You can do a Foundation Degree in Customer Service Management.

College Courses

A college course can also be a great route into this sector. To see which colleges have relevant courses in your region check out www.opendoorsmedia.co.uk.

Case Study Scott rose to the challenge At 19 years old, Scott Jones was an A-level student at Craven College and after his first year, he decided that this was not the right path for him. With the help of the college’s Student Services team, Scott explored a few different options but decided that his real desire was to get practical experience in the workplace whilst continuing his education.

“No employer, or very few, seem to want people with no experience and it seemed logical to me that an Apprenticeship gets you on the Career Ladder” After an interview with an Apprenticeship Advisor at Craven College, Scott made the decision to go for a Business Administration Apprenticeship. “Business Administration appealed to me because it offered a wide range of experience in various areas, allowing me to gain a variety of business skills without committing to a specific option” Scott went on to gain employment with Virtual College, an on-line training provider in Ilkley, West Yorkshire. After a trial period with the company, his employers and tutors identified that Scott had a lot of potential and was capable of doing more. Scott agreed to the challenge and stepped up his responsibilities at work and took on a direct Advanced Apprenticeship.

“The course wasn’t like anything I had ever studied before as the work we covered was all related and focused on the things you do in your daily job. The style of the course eases you in to thinking in a more practical, business like way “ After he completed his Advanced Apprenticeship in September 2011, Scott was offered a permanent position with his employer and has now enrolled to do a Degree part-time with the Open University to continue his learning.

For more information on Apprenticeships with Craven College call 01756 693686 Or visit: www.craven-college.ac.uk

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www.brea admin careers.

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19

Great People, Great Place We are a small, friendly college with a great range of full-time courses and Apprenticeships including:

• Art & Design • Childcare • Health & Social Care • IT • Supported Learning

• Business & Enterprise • Creative Media • Horticulture • Sport • Travel & Tourism

College Life It’s not all about study…

You can also join our music, gaming or other clubs, get fit, get involved with the student council, go on a college trip out and fundraise. This year staff and students performed at Shipley’s Got Talent for Comic Relief!

Shipley College Salt Building, Victoria Road, Saltaire, BD18 3LQ t – 01274 327222 e – enquiries@shipley.ac.uk www.shipley.ac.uk

Careers Insight

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IT & TELECOMS SECTOR

826,700

Employees in IT & Telecoms sector in the UK

673,900

IT & Telecoms employees working in other sectors in the UK

IT & Telecoms is vital to every sector

Senior web designers can expect to earn up to ÂŁ43,000 per year!

92% Of job vacancies require basic IT skills!

Over half a million new IT & Telecoms professionals are needed in the next 5 years!

Employers love candidates who are good on computers

ÂŁ38,500 per year (Average

salary for full-time IT professionals)

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Careers Insight

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IT & Telecoms From mobile phones and satellite TV to broadband and fibre optics, IT & Telecoms is for anyone who wants to work with cutting-edge technology.

IT & Telecoms is a major part of life – it helps us keep in touch with our friends, stay entertained, conduct business and more. This sector is all about digital technologies and it’s a fast moving area with excellent prospects, whether you’ve got a technical brain or a way with people.

This sector can be broken down into two main areas:

IT

Telecoms

Skilled IT professionals are always in demand. There’s a wide range of career paths on offer and many of them are technical – however, lots of IT jobs involve working with other people in a team. Here are some of the careers in IT:

It’s a growing sector with lots of different career paths. You could be installing fibre optic broadband cables, selling contracts in a call centre or assisting customers in a mobile phone shop. Apprenticeships are a recognised way of progressing through this industry.

IT trainer – These people make courses to teach clients how to use computers and different applications. They train people of all abilities and backgrounds and will generally specialise in a particular area, which could be anything from technical training to general use of applications like MS Office.

Salary: starting around £18,000.

Telecoms technician – The people who install, test and repair telecommunication systems like telephone and broadband cabling. This can range from installing home satellite systems to working on communications for large companies and corporations.

Salary: starting between £12,000 and £15,000.

Web designer – These designers use a mixture of technical and creative skills to build websites that look good, function well and are user-friendly. Many web designers work independently but those working in companies may be in a team with programmers and other specialists.

Salary: starting between £16,000 and £20,000.

Customer service – The people who assist contract holders and users with any enquires, from billing to technical problems. Similarly to helpdesk assistants communication skills are required in order to help people.

Salary: starting between £14,000 and £16,000.

As you can imagine, almost every organisation and business out there uses computers as part of their daily operations.

In the UK, 21 million people use IT at work every day! From hospitals and power stations to charities and banks, IT is found in all parts of life. The IT industry is all about computers and information systems – designing them, developing them, making them, selling them and installing them.

Software developer – These people design computer programmes and applications that help businesses work more effectively, such as bookkeeping software. Working on anything from these business applications to games these roles are highly complex and technical.

Salary: starting between £20,000 and £26,000.

Helpdesk assistant – Offering support to IT users with technical difficulties. This role requires good communication skills and the ability to explain problems clearly, as well as technical knowledge.

Salary: starting between £14,000 and £17,000.

Telecoms is a broad term for any technology that transmits information, like phone lines, broadband, TV, mobile phones and satellites. This industry includes internet suppliers, mobile phone companies and the big companies like BT and SKY who offer a wide range of services (phone + broadband + satellite TV) in one package.

Yorkshire & Humber Focus Our region has a highly qualified IT & Telecoms workforce. In fact, only 7% of IT & Telecoms professionals aren’t qualified to level 2. So if you want to get into this fast-paced sector, you’ll need your qualifications.

Fast facts

• There are 5,690 workplaces in the IT & Telecoms industry.

• 91% of which are IT companies and 9% are telecoms companies.

• Sector employs 93,000 people.

• Leeds, Rotherham and Sheffield have the largest proportion of IT and telecoms-related employment.

Start learning!

22

Want a course in the Yorkshire & Humber region? Then turn to page 52 to find out how to access your local 14-19 prospectus.

It will tell you who’s offering what course in your local area, or you could visit www.opendoorsmedia.co.uk

Careers Insight

www.opendoorsmedia.co.uk

Get qualified!

There are plenty of vocational and academic routes into this sector...

Case Study

Apprenticeships

University student gains valuable experience in FE Sector

If you’re aged 16 or over, you could take an Apprenticeship in IT services & development, telecoms, or IT user. You’ll do half of your learning on the job and half in the classroom with a college or training provider, picking up qualifications along the way. Here are the Apprenticeship frameworks relevant to the sector, both of these are NVQ level 2: • IT and Telecoms Professionals • IT User

Advanced Apprenticeships

Advanced Apprenticeships are equivalent to A Levels, but like Apprenticeships are advantageous for practical roles. Advanced Apprenticeships help you become more qualified whilst gaining employment experience. Here are the Apprenticeship frameworks relevant to the sector, all of these are NVQ level 3: • Information and Library Services • IT and Telecoms Professionals • IT User You can also do a Higher Apprenticeship, NVQ level 4 in: • ICT Professionals

A Levels

A Levels can either lead to university or a Foundation Degree, which are explained below.

In this industry demonstrating that you’re handy with computers is an obvious advantage; however technical roles may require other skills too. Here are some recommended A Level subjects, which could set you in the right direction: • Computing • Design & Technology – Systems and Control • ICT

Foundation Degrees

You can also do a foundation degree in Information Technology. A Foundation Degree is a higher education qualification which combines academic study with practical handson experience. Designed jointly by universities, colleges and employers, they should give you the right skills to be ready for employment.

They are university-level qualifications and are equivalent to the first two years of an Honours Degree. A typical full-time Foundation Degree takes two years to complete, and are different from honours degrees as they usually involve learning in the workplace as well as at university or college.

College Courses

A college course can also be a great route into this sector. To see which colleges have relevant courses in your region check out www.opendoorsmedia.co.uk.

Basit Khan, aged 22 came to Shipley College on placement while doing a degree in Computer Science at Bradford University. “I chose Computer Science because it covers such a wide range of areas.

I get to do anything from web design to networking and programming.”

In his role at College Basit has supported staff and students using IT, from trouble shooting to installation, helping out wherever he was needed. He was also an integral part of the team during a major network migration with software and hardware upgrades, this was a huge undertaking covering every computer in College!

Chris Yates, head of ILTS in College said “Basit is a confident person who quickly become a valued member of the team, made his mark and stood out as a professional!”

As well as completing a year on placement at College, Basit works at Very.co.uk on the weekend to support himself during his degree. It has been hard work but Basit said “I always wanted to do a placement to get the on-thejob experience, you learn things that way that you could not through studying the theory.”

“I’ve enjoyed my time at Shipley College and learnt a lot. Staff have been very supportive and approachable, especially in the department I have worked in.”

Now in his final year, Basit is getting top results due in no small part to the experience gained during his work placement at College.

For more information call 01274 327 222 or visit www.shipley.ac.uk

Useful links Skills Council for this industry.

www.e-skills.com - The Sector www.microsoft.com/uk - Microsoft UK. www.comptia.org - Computer Technology Industry Association (CompTIA). www.bigambition.co.uk - Big Ambition. www.careersbox.co.uk - Careers films on the web. www.opendoorsmedia.co.uk - Our online careers resource.

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are you looking for a rewarding, long-term career in a growing sector? an apprenticeship in social care could be the answer – earn while you learn!

Social care is a growing sector and one that offers increasing opportunities for progression.

Skills for Care’s bespoke career pathways e-tool lets you explore where an apprenticeship in health and social care can lead and see case studies from those who work in the sector.

Go to www.skillsforcare.org.uk/careerpathways for more information visit: www.skillsforcare.org.uk/apprenticeships

Careers Insight

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HEALTH & SOCIAL CARE SECTOR

350,000 There are over 350,000 nurses in England!

You could help save lives There are hundreds of different career paths, from IT and admin to nursing and physiotherapy

Do you want to help people?

1.52 1.56

MILLION MILLION Workers in healthcare in England

Workers in social care in England

(two of the biggest sectors in the UK)

Advanced Dental Technicians earn between £28,000 and £37,000 per year

£33,436

per year (salary of senior health visitors)

Keep reading if you want a rewarding, important career…

25

Careers Insight

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Health & Social Care It’s one of the biggest sectors in the UK. It’s also your chance to start a rewarding, challenging career that helps people live healthy, happy lives.

If you’ve got a big heart and want to work with people, then a career in Health and Social Care could be for you. This sector is about keeping people healthy, happy and looked after – and it takes all sorts of job roles to do this from nurses and care assistants to administrative assistants and IT specialists.

Healthcare is an essential part of our society, which means that there’ll always be jobs on offer for qualified people. In fact, this is one sector that continues to thrive during recessions.

Here are some of the main areas in the sector, along with the entry-level job position that could be your first step on the career ladder.

Allied health professions

People who specialise in a specific area, like speech and language therapists, radiographers, occupational therapists and psychologists. The work of these professionals varies greatly depending on their skills.

Childcare

Childcare is an important career. Workers in this sector have to have the necessary skills to help children grow emotionally, physically and socially. The typical working day for someone in this sector will largely depend on the age of the children they care for and whether or not they are based in a school, day-care centre, or at the childs home.

Dental

There are a range of roles that are important to the dental team. Dentists, dental nurses, hygienists, technicians and therapists are all vital to providing dental care. Some will be employed or partners in a dental practice or based at NHS hospitals.

Healthcare science

The scientific side to it all – includes pharmacists, biomedical scientists and laboratory assistants.

Healthcare scientists play a vital role in the prevention, diagnosis and treatment of a range of medical conditions.

Health information

The people who help process, store and analyse patient information and medical records – medical records clerk, clinical researcher, IT professionals.

This is one of the fastest growing areas in the NHS as technology improves and more emphasis is place on keeping accurate records of patients.

Salaries Most people in this sector work for the NHS, where an entry-level position will earn you between £13,000 and £14,000 a year. With a level 2 or 3 qualification, you could be earning £16,000. The more experience you pick up, the mor e you’ll earn.

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Nursing and midwifery

The largest group of staff in the NHS nurses play a vital role in assisting doctors and consultants. Midwifery is one of the most rewarding job roles in the healthcare profession due to the key role they play in assisting mothers before, during and after birth.

Social care

Social care workers and personal assistants help a variety of people, ranging from those with disabilities to the elderly. They assist these groups in maintaining their independence and live fuller lives. Many of these workers visit patients in their own homes and provide support in a variety of settings.

Wider healthcare team

The NHS has to make sure all hospitals and health centres are well maintained, and that those in their care have all of their needs met. The wider healthcare team includes lots of roles, like technicians, porters, gardeners, caterers, cleaning staff.

Yorkshire & Humber Focus opportunities for There are loads of exciting career Care in Yorkshire, young people in Health and Social talent as the new and an increasing demand for recruit an to need will rs region and its employe fill new jobs! to 7 201 by ple peo 00 additional 97,0

Fast facts:

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Start learning!

Humber area?

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Careers Insight

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Get into the sector!

There are lots of pathways to a career in this sector – relevant work experience is one of them…

Volunteering & work experience

There are lots of volunteering opportunities in Health and Social Care, and this type of experience could qualify you for a fulltime position or boost your application for a course. Visit www.volunteering.org.uk or www.do-it. org.uk to search for opportunities near you. You can also get in touch with your local NHS trust who may be able to help you with work experience.

Get qualified!

Apprenticeships

If you’re aged 16 or over, you could take an Apprenticeship in health and social care and get a job with an employer.

You’ll do half of your learning on the job and half in the classroom with a college or training provider. Here are the Apprenticeship frameworks relevant to the sector, all of these are NVQ level 2: • Health and Social Care • Pharmacy Assistants and Technicians • Support Services in Healthcare

Advanced Apprenticeships

Advanced Apprenticeships are equivalent to A Levels, but like Apprenticeships are advantageous for practical roles. Advanced Apprenticeships help you become more qualified whilst gaining employment experience. Here are the Apprenticeship frameworks relevant to the sector, all of these are NVQ level 3: • Dental Nursing • Health and Social Care • Pharmacy Assistants and Technicians

A Levels

A Levels can either lead to university or a Foundation Degree, which are explained below. Most employers and universities will value subjects that demonstrate you have solid base level knowledge and would be able to develop skills relevant to the industry. Here are some recommended A Level subjects, which could set you in the right direction: • Biology (Human) • Health and Social Care • Physical Education

CASE STUDY A route into the care sector Sian Hendry was recruited to take on an apprentice’s role within a team who provide care for customers with mental health issues who live in a supported housing complex of self-contained apartments.

Prior to undertaking the apprenticeship, Sian had waitressed for a number of years after completing her GCSEs and a university access course in media.

She soon realised that she would prefer to take up a paid vocation that offered on-the-job and skills training, rather than just a qualification.

Sian’s role is varied. She relishes the combined day’s study at college, with four days of on-the-job training.

The course gives her an overview of health and social care and she is tasked with live assessments that enable her to reflect on her practical experience.

On a daily basis, she can be helping customers to manage their appointment schedules, identifying signs of health deterioration and ensuring their health and safety.

Sian believes that for a role in care you need empathy and patience towards others. The apprentice role has helped her to build personal confidence and gain a better understanding of mental health.

For more information about social care apprenticeships visit www.skillsforcare.org.uk/careerpathways or email info@skillsforcare.org.uk

Foundation Degree

You can also do a Foundation Degree in health & social care. A Foundation Degree is a higher education qualification which combines academic study with practical hands-on experience. Designed jointly by universities, colleges and employers, they should give you the right skills to be ready for employment.

They are university-level qualifications and are equivalent to the first two years of an Honours Degree. A typical fulltime Foundation Degree takes two years to complete, and are different from honours degrees as they usually involve learning in the workplace as well as at university or college.

College Courses

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A college course can also be a great route into this sector.

To see which colleges have relevant courses in your region check out www.opendoorsmedia.co.uk.

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Apprenticeships at Doncaster College Why an Apprenticeship?

With an apprenticeship programme at Doncaster College you will: Earn while you learn Have the opportunity of real work/life experiences Learn in the workplace at your own pace, supported by your employer and your work place assessor Undertake off the job training relative to your work Why an Apprenticeship at Doncaster College?

Doncaster College is a large provider of further education in South Yorkshire. It is also one of the largest providers of higher education in this region.

There are two main campuses – The Hub and its sister campus at High Melton. The University Centre Doncaster is based at High Melton. The Hub campus is situated on the Waterfront in the centre of Doncaster and is home to some excellent educational facilities. These include state-of-the-art IT facilities, a 100-seat lecture theatre, a 200-seat drama studio, a huge two-floor Learning Resource Centre and a beauty salon which is open to the public.

The College offers Apprenticeships in: Accountancy Advice and Guidance Business Administration Brickwork Childcare Customer Service Floristry Joinery Electrical and Mechanical Engineering Hairdressing Health and Social Care

Horticulture Hospitality and Catering Information Technology Manufacturing Motor Vehicle Painting and Decorating Plastering Plumbing Road Building Highway Maintenance Welding

What to do next?

In order to complete and apprenticeship you will need an employer that is willing to support your training and pay you a wage.

For current vacancies please visit www.apprenticeships.org.uk and start looking for a suitable employer as soon as possible.

CALL NOW ON 01302 553757 or email apprenticeships@don.ac.uk or click www.don.ac.uk

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RETAIL SECTOR

58%

Get paid to help people shop til they drop

(number of female workers in this sector)

number of retail employees under 25 years old

42% (number of male workers in this sector)

1/3

Don’t forget about the staff discount…!

£325 billion (annual turnover of the retail sector)

If you love fashion this is the sector for you!

Retail manager (experienced) expected yearly earnings -

£21,000 - £28,000

Retail manager (large store) expected yearly earnings -

£40,000+

The retail sector is booming in the UK…get involved!

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Careers Insight

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Retail It’s not just about working on a till – the Retail sector offers a range of career paths, from managing a shop to creating shop window displays.

Everyone loves to shop, which is why this sector turns over more than £321 billion a year in the UK. Retail is about the sale of products and services to consumers (that’s people like you). It covers high street shops, supermarkets, independent shops, large national chains and more. It’s also one of the most fun and young industries out there, with more than one third of the workforce under 25 years old.

Whether your strengths are creativity or organisation, there’s a role for you. Here are the main areas in the sector:

Store operations

One of the most exciting places to work, store operations is about delivering customer service. Sales assistants help customers in the shop and make the overall shopping experience better. To do this it is important to have top knowledge of the products you are selling, as well as being friendly and approachable.

Salary: starting between £11,000 and £15,000 a year.

Buying

Buyers are the people who choose what is sold in the shop, and buy the products directly from designers and wholesalers.

As well as knowing all about the latest fashions and trends you have to be a keen negotiator. It’s the buyers at Topshop, for example, who bring trends to the high street.

Salary: starting between £16,000 and £20,000. With experience, you can earn over £45,000 a year.

Visual merchandising

From window displays to mannequin dressing, this creative career is about making visual displays to catch the customer’s eye. Visual merchandising is vital to the stores overall profitability.

Salary: starting between £12,000 and £16,000 a year.

Management

From managing a shop to overseeing a region of national chains, store managers are needed to keep things running smoothly and profitably. To be a successful store manager you have to be able to motivate staff and sales teams but you may also have to deal with human resources, marketing, customer service and finance.

Salary: starting between £16,000 and £20,000, while managers of large stores can make £40,000 or more.

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Yorkshire & HUMBER Focus In Yorkshire, we like to shop just as much as the rest of the country. Leeds is the largest retail centre in the region, with shoppers spending almost £2 billion a year, making it the fifth largest retail destination in the entire country.

But places like Meadowhall, York, Sheffield and Hull are close behind, with many retail establishments in between.

All this means lots of opportunities for anyone looking to cash in on the thriving retail sector!

Fast facts:

• sector employs over 236,000 people, or 11% of the UK retail workforce.

• 75% of vacancies are in customer service or sales roles.

• our region has over 400 retail centres.

• employers are looking for people with good written communication and managerial skills.

Start learning!

Want a course in the Yorkshire & Humber area? Then turn to page 52 to find out how to access your local 14-19 prospectus. It will tell you who’s offering what course in your local area, or you could visit www.opendoorsmedia.co.uk

Careers Insight

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Get qualified There are several courses you can take to help start a career in Retail. Once you have work experience these qualifications will help further your career...

Apprenticeships

Case Study April grows in confidence and ambition

The Retail Apprenticeship covers a wide range of job roles in retail, from visual merchandising to sales.

You’ll get a job with an employer (for example, a national chain like Superdrug) and do half of your learning on the job, and half in the classroom with a college or training provider. Though this the only apprenticeship framework in the sector it can vary hugely based on the employer, the apprenticeship gives you an NVQ level 2: • Retail

17-year-old April Bell from Sheffield lacked confidence when she joined Monica F Hewitt’s florist in Meadowhall.

Since starting her Retail Apprenticeship, April’s confidence has increased ten-fold and was this year named the Skillsmart Retail Apprentice of the Year.

Advanced Apprenticeships

Having left school early, April was nervous about her English and Maths skills, meaning she was reluctant to serve customers on the shop floor. Studying key skills as part of her Apprenticeship, based around real-life practical situations, has really helped her flourish and embrace the tasks she was previously intimated by.

Advanced Apprenticeships are equivalent to A Levels, but like Apprenticeships are advantageous for practical roles. Advanced Apprenticeships help you become more qualified whilst gaining employment experience. You can continue the retail apprenticeship to NVQ level 3: • Retail

A Levels

A Levels can either lead on to university or onto a Foundation Degree, which are explained below. In this industry a lot of your success will be down to your personality rather than academic qualifications; but if you’re interested in retail management or a role as a buyer, here are some recommended A Level subjects, which could set you in the right direction: • Business Studies • Economics

Foundation Degrees

You can also do a foundation degree in Retailing.

A Foundation Degree is a higher education qualification which combines academic study with practical hands-on experience. Designed jointly by universities, colleges and employers, they should give you the right skills to be ready for employment.

They are university-level qualifications and are equivalent to the first two years of an Honours Degree. A typical full-time Foundation Degree takes two years to complete, and are different from Honours Degrees as they usually involve learning in the workplace as well as at university or college.

Employer Funded Study

Many of the big national chains (like M&S, Tesco and Sainsbury) run special training schemes for school leavers – lots of them are linked in with a management option. Entry requirements vary with each scheme – check the websites of shops for more information.

April said: “Since starting my Apprenticeship I have become more confident. Before, I didn’t like speaking on the phone or to customers face-to-face because I was so shy but now I love speaking to people and helping them choose the perfect arrangement.”

Working in a small team April gets a lot of responsibility including ordering flowers, serving customers and creating window displays. Her customer service has improved with her new found confidence, and many customers now come into the store and ask for April specifically.

“I no longer see it as just ‘work’; this is my career. I want to stay on at the florist I am working at for the time being there are lots of opportunities for me and my colleagues are fantastic. My real ambition is to become a head florist managing my own team and my own shop one day.”

For more information about getting into retail visit www.skillsmartretail.com

s l lin-k Usefu e on careers in retail. vic Ad .uk co ail. ret reerin

www.aca Council com - The Sector Skills www.skillsmartretail. sector. responsible for the Retail rmation about siness.com - For info bu ail www.diplomainret tail Business. the new Diploma in Re web k - Careers films on the www.careersbox.co.u s resource. eer ia.co.uk - Our online car www.opendoorsmed

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Calderdale Training

Calderdale Training is the largest Work Based Learning provider in Calderdale and has developed partnerships with local and national companies to deliver high quality training programmes.

Our main areas of training are in Apprenticeships, as the Work Based Learning unit of Calderdale College we are very keen to work with employers and support them with training for their employees in the following skill areas:

Skill Areas • Beauty Therapy • Brick Craft • Business Administration • Carpentry & Joinery • Childcare • Creative • Customer Service • Electrical Installation • Hairdressing

• Health and Social Care • Hospitality & Catering • Painting & Decorating • Plastering • Plumbing • Retail Financial Services • Sports Activity Leadership • Supporting Teaching & Learning in the Classroom

For details on all the services we offer and the funding available, call Tony Tighe quoting Open on 01422 357357 / 07870 165719 or visit www.calderdale.ac.uk or email ct@calderdale.ac.uk

www.opendoorsmedia.co.uk

Careers Insight

Travel & Hospitality Sector You could take the first career step that Jamie Oliver took

More than half of the people in this sector are between 16 and 28

47% of the sector workforce is part-time

£22,000

per year (average travel agent salary)

638,000 270,000

additional staff are needed in the sector by 2017

(people employed as chefs in the UK)

Which areas employ most people in this sector? (% of overall sector employment) Restaurants – 30.5% Pubs, bars and nightclubs – 16.10% Hotels – 12.1% Hospitality Services – 17.6% So why not get into one of the UK’s largest, most popular (and fun) sectors?

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Careers Insight

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Travel & hospitality Fancy a career where you help people enjoy themselves, with opportunities to travel in the UK and abroad? Then look no further than the travel and hospitality sector…

This is one of the most popular sectors. In our country alone, it employs nearly 2.1 million people and covers a range of industries from restaurants and hotels to tour operators and nightclubs.

People working in this industry arrange our holidays, cook for us in restaurants, serve drinks at the bar, lead our tours, and more. It’s a buzzing, exciting sector with many opportunities to work in the UK and abroad. In fact, businesses in this industry take on close to 15,000 new apprentices each year.

Here are some of the major areas in travel & hospitality:

Travel services

These are the travel agents and tour operators who help people book their holidays. They work in both call centres and high street travel agencies (like Thomas Cook, STA Travel), advising people on anything from flight schedules and tour packages to travel insurance and visa information. Good customer service is an essential part of this career.

Earnings: Salaries start between £11,000 and £14,000 a year.

Catering

This is all about professional cooking – for restaurants, takeaways, canteens, pubs, cafes and anywhere else that boasts a menu. It’s an industry that rewards hard work and ambition. As you can imagine the types of cooking you could be doing vary massively depending on where you work, but many chefs who get into the industry with little or no qualifications can be very successful. After all, Jamie Oliver started out as a cooking apprentice.

Earnings: Salaries start between £10,000 and £13,000 a year.

Air cabin crew

Fancy a career up in the air? These are the people who make sure we’re comfortable and safe during flights. The perks are lots of free travel and a career that’s always on the go. Good customer service, as well as a friendly and reassuring personality are vital in this career; air cabin crew have to ensure travellers are comfortable and be trained in passenger safety.

Earnings: Salaries start between £14,000 and £16,000 a year.

Bars & wait staff

We Brits love to go out. This is the perfect industry for people who like to get out there and mingle. Bar and wait staff work ‘front of house’ in restaurants, pubs and nightclubs and serve customers. It’s all about good customer service…and the tips of course! Employers are always looking for outgoing young people to fill these job roles - bar and wait staff are the youngest in average age in the entire industry.

Earnings: Salaries start between £9,000 and £12,000 a year (plus tips).

Hotels & resorts

It takes a lot of people to run a successful hotel – the receptionists who check in guests, the housekeeper who keeps the sheets crisp, the reservations assistant who makes bookings, the porter who ferries luggage to the room.

This industry covers work in hostels, caravan parks and holiday parks too.

Service with a smile is key to hotel work as customers expect excellent service and attention from hotel staff.

Earnings: Salaries start between £10,000 and £13,000 a year.

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Yorkshire & Humber Focus , We like to enjoy ourselves in Yorkshire ing thriv a such which is why we have the travel and hospitality sector. Despite ely activ are rs loye emp of half , recession this t abou recruiting. Another great thing half of sector is that it’s young – more than are n regio our in ing work es the employe 29. and 16 ages een betw

Fast facts:

ple • Our region employs 180,800 peo this in es in about 15,000 business sector. in • Almost a third of employees work ts. uran resta number • North Yorkshire has the largest or. sect this in ts of establishmen • There’s a demand for kitchen assistants, chefs, cooks, and bar and wait staff. are • 72% of busineses in this sector . bars or s pub ts, restauran

Start learning!

Want to find a course in the Yorkshire & Humber? Then turn to page 52 to 9 find out how to access your local 14-1 ing offer ’s who you prospectus. It will tell what course in your local area, or you could visit www.opendoorsmedia.co.uk

Careers Insight

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Get qualified!

There are plenty of vocational and academic courses relevant for this sector...

Apprenticeships

Apprenticeships are the recommended route into this sector. (It’s how Jamie Oliver started.) You’ll get a job with an employer and do half of your learning on the job, and half in the classroom with a college or training provider. There are Apprenticeships ranging from catering to air cabin crew. Here are the Apprenticeship frameworks relevant to the sector, all of these are NVQ level 2: • Cabin Crew • Cleaning and Support Services • Hospitality and Catering • Travel Services

Advanced Apprenticeships

Advanced Apprenticeships are equivalent to A Levels, but like Apprenticeships are advantageous for practical roles. Advanced Apprenticeships help you become more qualified whilst gaining employment experience. Here are the Apprenticeship frameworks relevant to the sector, all of these are NVQ level 3: • Hospitality and Catering • Travel Services

A Levels

A Levels can either lead to university or a Foundation Degree, which are explained below. Most employers and universities will value subjects that demonstrate you have solid base level knowledge and would be able to develop skills relevant to the industry. Here are some recommended A Level subjects, which could set you in the right direction: • Food Technology • Travel and Tourism

Foundation Degrees

Case Study Craig passes on the benefits of apprenticeship After completing his A-levels and deciding he didn’t want to go to university, Craig Wheeler (pictured left) enrolled on an Apprenticeship in Catering at East Riding College, working five days a week and attending college one day a week before progressing onto the Advanced Apprenticeship.

Craig later went to France during the ski season to work as a sous chef. When he returned to England, an opportunity arose as a franchisee at Driffield Golf Club. His venture has been such as success that he now employs five full-time and three part-time members of staff.

Craig feels that he benefited so much from his Apprenticeship that he has taken on his own apprentice.

He said “I really enjoyed my time at East Riding College. The tutors were extremely helpful and their main aim was to ensure that you succeeded in achieving your goal.

“I had the opportunity to study on an Apprenticeship course and I’m really happy that I’m now in a position to be able to give one of my employees, Dan Hawkins (pictured right), the same chance in life.”

For more information visit; www.eastridingcollege.ac.uk Or call; tel: 0845 120 0037

A Foundation Degree is a higher education qualification which combines academic study with practical hands-on experience. Designed jointly by universities, colleges and employers, they should give you the right skills to be ready for employment.

They are university-level qualifications and are equivalent to the first two years of an honours degree. A typical full-time Foundation Degree takes two years to complete, and are different from Honours Degrees as they usually involve learning in the workplace as well as at university or college.

You can do a foundation degree in hospitality and tourism management.

College Courses

A college course can also be a great route into this sector. To see which colleges have relevant courses in your region check out www.opendoorsmedia.co.uk.

ks the Sector Skills l lin Usefu 1st are op ple1st.co.uk – Pe le

www.peo rism.

Council for travel and tou lls and is a guide for careers, ski SP UK – k www.uksp.co.u training in this sector. web k - Careers films on the www.careersbox.co.u s resource eer car ia.co.uk - Our online www.opendoorsmed

35

Careers Insight

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Imagine a Career...

Helping to cure life threatening diseases Making big money deals

Cooking five-star meals

Travelling around the world

Fitting Repairing sports shop Renovating fronts cars old houses

Organising holidays

Working behind the scenes in TV

Designing websites

Saving the planet

Caring for animals Leading outdoor expeditions

37

Careers Insight

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Your career, your choice Wondering what other careers are out there?

Here are some of the other sectors in your region...

Armed Forces

Britain’s armed forces – the Army, Royal Navy, RAF and MoD – all invest a lot in their personnel to give them an education that’s relevant in the civilian world as well as in the services. They all offer Apprenticeships so recruits can earn nationally recognised trade qualifications alongside their regular training.

For example, a cook for the Royal Navy could also complete a chef Apprenticeship. Each organisation offers different schemes, so visit their websites for more details.

Salary: Starting around £13,400 the first year, with excellent benefits and progression.

Qualifications: The armed forces offer Apprenticeships in many areas, including Engineering, Fitting, Maintenance, Cookery, IT, Admin, Marine Engineering and more.

Business & Finance

This sector is about money – saving it, borrowing it, managing it and most of all, making lots more of it. It’s the UK’s most global industry and covers a wide range of services and products that everyone uses like bank accounts, mortgages, pensions, credit cards and insurance. The perk of working with money is that salaries tend to be higher than average.

38

Job roles: Accounts assistant, payroll assistant, admin assistant, bank cashier, trainee accountant.

Salary: Starting between £13,000 and £20,000.

Qualifications: Apprenticeships in Business & Admin and Financial Services; A-level Traineeships; Foundation Degrees.

Construction

Its more than just bricks and mortar. The construction industry is worth billions and builds the world around us, from hospitals and houses to bridges and football stadiums. One of the most popular ways into this career is the Construction Apprenticeship Scheme, which takes two years for a Level 2 award, and one more year for the Level 3 qualification. To apply, you’ll need to have found an employer that will sponsor you.

Job roles: Bricklayer, labourer, joiner, painter and decorator, plasterer.

Salary: Apprentices can expect to earn around £8,700 the first year, £11,600 the next, and £15,350 the third year.

Qualifications: Construction Apprenticeships; Foundation Degrees.

Creative, Digital & Media This sector covers a range of exciting and creative careers in TV, film, graphics, publishing and journalism. Production assistants help out on television and film sets; graphic designers create adverts and billboards; journalists write news stories; publishers print books and magazines; and photographers shoot and edit images. If you thrive on a creative buzz, there’s no better industry to be in.

Competition for jobs is high so work experience is highly recommended.

Job roles: Graphic designer, web designer, production assistant, editing assistant, photographer assistant.

Salary: Starting between £13,000 and £17,000.

Qualifications: Apprenticeships in Creative and Digital Media; Foundation Degrees from Creative Writing to Animation.

Careers Insight

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Energy & Renewables

This essential sector deals with the utilities we rely on: water, electricity and gas. It also covers waste management and alternative sources of power like nuclear energy, wind power and solar energy. Careers in this sector cover the distribution and supply of gas; the generation and transmission of electricity; the collection and purification of water; the treatment of sewage; and nuclear fuel processing. Apprenticeships are a recognised route into this industry and offer excellent career progression.

Job roles: Gas network engineer, gas service technician, wastewater plant worker, process operator, decommissioning operative.

Salary: Starting anywhere between £12,000 and £20,000 a year.

Qualifications: Apprenticeships in Gas, Nuclear and Utilities; Foundation Degrees, including Power Distribution.

Engineering

At the heart of every technological advance is an engineer. Chemical engineers create new fuels to keep vehicles moving; civil engineers design our railways and roads; and aerospace engineers design the most modern aircraft. Engineers use problem solving, creativity and imagination to come up with answers to problems.

The main challenge is doing more with less. How can they make something more cheaply, quickly and effectively than ever

before? Engineering is one of the most varied sectors out there, with specialist areas like chemical, mechanical, electrical, aerospace, marine and defence.

Job roles: Maintenance fitter, welder, mechanical engineering technician.

Salary: Starting anywhere between £15,000 and £18,000 per year.

Qualifications: Apprenticeships in Engineering; Foundation Degrees.

Environmental & Land-based

This broad sector offers lots of opportunities to make a difference to the planet, from farming and protecting wildlife to looking after parks and conservation. The main areas within this sector are: Horticulture & landscaping, Agriculture, Animal care, Environmental conservation, and Land-based engineering.

Salary: Starting between £12,000 and £18,000.

Landscape engineers make between £20,000 and £26,000 a year.

Qualifications: Apprenticeships from Animal Care to Agriculture; Foundation Degrees.

Food & Drink

Food and drink is one of the largest industries in the UK – in fact, it even helped pull the country out of the recession. This sector is about taking what’s grown by farmers and transforming it into our favourite foods and beverages. It takes a lot of people

working together to make this happen, which means loads of career paths on offer. You could be processing ingredients, fixing machines on the production floor, processing meat, baking cakes or testing quality.

Job roles: Production operative, bottling operative, baker, warehouse worker.

Salary: Starting between £11,000 and £17,000 a year.

Qualifications: Food Manufacture Apprenticeships; Foundation Degree in Food & Drink Management.

Hair & Beauty

This industry is all about helping people look good and feel better about themselves. It’s a booming sector that makes billions each year. There are many different paths within this sector – hairdressing, nail services, beauty therapy, spa therapy – and all of them require common skills: creativity, the ability to work on your feet for long hours, good hand-eye co-ordination and up-to-date knowledge of what’s in (and what’s out).

Job roles: Hairdresser, spa therapist, beauty therapist, aromatherapist Salary: Starting between £13,000 and £16,000 a year.

Qualifications: Apprenticeships from Hairdressing to Beauty Therapy; Foundation Degree in Salon Management.

39

Build your future

LCB offer a huge range of career focused courses for school leavers interested in construction.

• Construction is the creation of the built environment around us, from repair and maintenance, new housing developments to sporting stadiums.

• It covers all stages, from the initial design of a building, the actual construction of it, to adding the finishing touches.

• Getting into construction is easy and at LCB we have a number of routes, from Apprenticeships, vocational qualifications or more academic courses.

These are just some of the courses we offer • Brickwork, Carpentry & Joinery, General Construction Operations, Painting & Decorating, Plastering, Roof Slating & Tiling, Shopfitting, Signmaking, Wall & Floor Tiling, Wood Machining • Electrical Installation, Gas, Heating & Ventilation, Plumbing • Building Services, Civil Engineering, Construction & the Built Environment, Facilities Management, Surveying

To find out more about how you can build your future in construction, get in touch now:

Visit: www.lcb.ac.uk

Call: 0845 129 7690

Text: GOAL to 88020

Careers Insight

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Manufacturing

From the cars on the motorway to the clothes in your wardrobe, many of the things we rely on have been manufactured. This sector is all about making things on a massive scale: cars, TVs, clothes, aeroplanes, fuel… it’s a very important industry. There are many career paths in the sector, from operating machinery that makes plastics or testing the quality of finished engine parts.

Job roles: Production and process engineers, technicians, maintenance engineers, welders and machine setters.

Salary: Starting between £13,000 and £18,000 a year.

Qualifications: Manufacturing Apprenticeships and Foundation Degrees.

Motor Vehicles

This sector deals with all aspects of cars, vans and motorcycles – selling them, fixing them, servicing them and even rescuing stranded drivers. There are lots of career paths on offer, from technical to customer service based roles; maintenance and repair; sales; body and paint operations; roadside assistance; and fitting and selling motor vehicle parts.

Job roles: Maintenance and repair technician, sales assistant, fast-fit technician, body repair technician.

Salary: Starting between£13,000 and £18,000 per year.

Qualifications: Apprenticeships in Motor Vehicles; Engineering Foundation Degrees (Automotive specific).

Public Services

In this sector, your work could help other people and improve your local community. Public services are an essential part of our society – education, housing, the police, and the fire service are all services that the government provides for its citizens (that’s you and us).

In this sector, you could help organise a community arts programme, work for a housing association or support a teacher in the classroom. Your local council is a large employer in this sector. Contact them directly for job vacancies.

Job roles: Classroom assistant, nursery nurse, admin assistant, youth support worker.

Salary: Starting between £13,000 and £16,000 a year.

Qualifications: Apprenticeships and Foundation Degrees in Public Services.

Sport & Fitness

Many people think the only way you can get a career in sport is to become a professional athlete or a PE teacher – but this couldn’t be further from the truth. This sector is about promoting health and fitness.

For example, exercise and fitness instructors work for gyms and leisure centres and help people stay fit and healthy.

Sports coaches teach skills and techniques at all levels, from beginner to professional.

Outdoor activity instructors help people enjoy themselves in the great outdoors and operations managers make sure gyms and leisure centres run smoothly.

Job roles: Personal trainer, fitness instructor, swimming coach, leisure centre assistant, playworker.

Salary: Starting around £12,000 and can rise to £25,000 with experience and qualifications.

Qualifications: Apprenticeships in Sports Management, Leadership and Coaching; Foundation Degree in Playworking.

Transport & Logistics

This sector deals with all sorts of vehicles and their different purposes – the cars and motorcycles we drive, the lorries that transport goods, the trains and buses that travel across the country, even the aeroplanes that arrive and depart from our airports. All of these vehicles require skilled mechanics to keep them running, drivers to operate them safely, and organised people behind the scenes keeping everything to schedule. Many jobs involve manual and mechanical skills, however many roles deal with the public, so people skills are important too.

Job roles: Vehicle technician, bodywork repairer, rail engineering technician, lorry driver, baggage handler.

Salary: Starting between £12,000 and £17,000 a year.

Qualifications: Apprenticeships and Foundation Degrees.

Start Learning

Want to find a course in one of these sectors? Then turn to page 52 to find out how to access your local 14-19 prospectus. It will tell you who’s offering what in your local area.

41 41

Earn while you learn with...

Apprenticeships

Bishop Burton College Apprenticeships are designed for people who know what they want to do and can't wait to get into work.

They allow you to earn money, gain real skills and are a great way to start your career.

Apprenticeships can begin at any time of the year and can be completed at your own pace.

Apprenticeships available in:

Intermediate

Advanced

Agriculture

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Animal Management

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Business Administration

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Butchery

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Construction (Building)

Supporting Apprenticeship Week 7 - 11 February 2011

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Customer Service

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Floristry

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Useful Stuff

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Spotlight on YORKSHIRE & HUMBER

£21,085 Per year (Average salary in Yorkshire & Humber)

There are 5 Michelin Star restaurants in Yorkshire

It’s the financial capital of the North England’s largest (and most beautiful?) county

4.2%

Unemployment in Yorkshire & Humber

Tourism in Yorkshire & Humber is worth over £7 billion each year!

Home to more than 5 million people

4.6%

Average unemployment rate for UK

£81 Billion Size of Yorkshir es economy

...AND SO MUCH MORE! 43

Useful Stuff

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YOUR REGION Take a look at some of the major opportunities in Yorkshire and Humber

West Yorkshire

e, llege, Greenhead Colleg College, Calderdale Co College of ds Lee e, lleg Co Key colleges: Bradford y Cit ds e, Kirklees College, Lee llege, Shipley Huddersfield New Colleg Catholic Sixth Form Co me Da tre No ct), fra nte (Po e lleg Co W NE , ng Buildi e.

Huddersfield, College, Wakefield Colleg dford, The University of Bra of y rsit ive Un e Th s: Metropolitan University.

Key universitie University College, Leeds ity Trin ds Lee ds, Lee of University . It’s a iving areas of the North the most modern and thr nce and fina , ng nki ba in ed West Yorkshire is one of of companies involv lots h wit tre cen er rents al low nci e in Leeds. Th recognised fina First Direct who are based as h suc and the nt, n, me atio est loc inv insurance ds an attractive es like London make Lee citi in n tha es ess sin bu for for work. ke it easy to commute regions transport links ma ered the Key city: Leeds ire country, and is consid t growing cities in the ent tes e, digital fas ativ the cre of e ing on om is bo a ds Lee London. It also has of e tsid ou ds hub al rk nci not all office wo – Lee most important fina out 10% a year. But it’s ab by g g win yin gro plo t’s em tha s nie & media sector , with 1,800 compa est manufacturing centre is still the UK’s third-larg over 40,000 people. field, Wakefield dford, Halifax, Hudders Natwest, Key places: Leeds, Bra Gas, BT, Yorkshire Bank, Council, ASDA, British y Cit ds Lee s: yer plo Key em ng Hospital (NHS) dspathways.org.uk, Barclays, Leeds Teachi learning.com, www.lee d4 for ad .br ww : w es 14-19 prospectus uk www.applywakefield.org.

WELC OME T York shire O & HUMB ER

North Yorkshire

Humber West Yorkshire

South Yorkshire

44

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North Yorkshire ge, Craven College, Key colleges: Askham Bryan Colle y College, York Selb ge, Colle Scarborough Sixth Form College.

York, York St John Key universities: The University of University. ’s industry used to As a mainly rural area, North Yorkshire more than a quarter centre on farming – however, today and leisure & tourism. g turin of the workforce is in manufac ctions like Scarborough attra al cost Towns like Harrogate and her major industry, with bring in lots of visitors. Retail is anot ll traders on the coast to shopping outlets ranging from sma York. It’s the largest nd arou large shopping centres in and from place to place. vary s nitie ortu county in the UK so opp Key city: York g a national York has a growing reputation of bein like the National Sites ism. tour centre for business and given the city an have ter Mins York and Railway Museum presence in the large a international reputation. York also has brands like us famo ors, sect engineering and food & drink famous for city the e mad have tle) Nes Rowntree’s (owned by six local – ing e for train food production. York is a great plac gnated desi been have ts vocational educational establishmen n Brya am Askh ding inclu e, Centres of Vocational Excellenc ies! ersit univ two to e College. It’s also hom Key places: York, Harrogate nty Council, City of York Key employers: North Yorkshire Cou plc, Shepherd Building a Aviv e, Polic Council, North Yorkshire Group, Grampian Country Pork enorthyorks.com, 14-19 prospectuses: www.futures4m www.futures4meyork.com.

South Yorkshire Key colleges: Barnsley College, Dea rne Valley College, Doncaster College, Longley Park Sixth Form College, Rotherham College of Arts and Tech nology, Sheffield College, Thomas Rotherham Colle ge, Key universities: The University of Sheffield, Sheffield Hallam University.

Sheffield is growing in sectors like creative, digital & media; land-based & environmenta l; and Energy & Renewables, with lots of opportu nities for young people. South Yorkshire is also home to the Advanced Manufacturing Park, which helps to develop manufacturing solutions for industry, and the region will be home to the Nuc lear Advanced Manufacturing Research Centre, so it’s the place to be for manufacturing.

Key city: Sheffield With 150 woodlands and 50 public pars, Sheffield is England’s greenest city and one of the safest British cities you can live and work in. It’s an up-and-coming city. Europe’s largest shopping and leisure complex, Meadowhall, is here and over 400,000 people go through its doors every week.

Key places: Sheffield, Rotherham, Doncaster, Barnsley Key employers: Sheffield City Council, Sheffield Teaching Hospitals (NHS), Sheffield Hallam Univ ersity, HSBC 14-19 prospectuses: www.applysheffield.org.uk, www.applyrotherham.org.uk, www.doncasterchoices1419.org.uk , www.barnsley1419.info

Humber Key colleges: Bishop Burton College, East Riding College, Franklin College, Grimsby Institute, Hull College, John Leggott Sixth Form College, North Lindsey College, Wilberforce College, Wyke Sixth Form College.

Key university: The University of Hull.

Almost a quarter of the UK’s port traffic passes through the Humber Estuary. It’s an important waterway – 20% of our natural gas supply comes through here, as well as other goods from Europe. Over 100 big chemical and refining companies operate in the Humber, including includes BP. Like many coastal areas the Humber region is going to be vital in developing renewable energy for the future. The Humber Watersid e Enterprise Zone has been announced by the government to make the Humber region a green energy hub, and will create over new 4,000 jobs by 2015!

Key city: Hull For centuries, Hull has been the main sea-port on the east coast. The city has a long tradition of trading with the great Scandinavian, Baltic and European port-cities, and remains a major gateway to the EU. Today, businesses in Hull deliver an annual turnover of almost £8bn. As well as international trade there are opportunities in manufacturing, which includes: aircraft, cars, petrol chemicals, medical goods and clothing . There are some fantastic further and higher education institutions too!

Key places: Hull, Grimsby, Scunthorpe Key employers: NHS, Hull City Council, Baxters, Youngs, BAE Systems , Kimberly-Clark, East Riding Council, Corus 14-19 prospectuses: www.logonmoveon.co.uk, www.lincs2.co.uk

45

Owen Gentle, hospitality and catering level 3

Things are

LOOKING UP Be the first at the new multimillion pound centre Thursday 26 January, 5.30-7.30pm Tuesday 20 March, 5.30-7.30pm HUDDERSFIELD CENTRE (NEW NORTH ROAD)

FOR MORE INFORMATION tel: 01484 437070 or email: info@kirkleescollege.ac.uk

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In Yorkshire & Humber Your region is home to some top training providers and employers, you can get into just about any sector here...

The tourism industry in Yorkshire employs nearly a quarter of a million people

ped Los Bradford trum es and nn Angeles, Ca e UNESCO ev hi ac Venice to us City of Film stat

Yorkshire has nearly a third of the total area of National Parks in England

Yorkshire & Hum ber have the largest co ncentration of food and dr ink businesses in the UK

% OF YORKSHIRE & HUMBER WORKFORCE IN EACH INDUSTRY Agriculture, forestry and fishing Mining and quarrying Manufacturing Electricity, gas, steam and air conditioning Water supply; sewerage, waste management Construction Wholesale and retail trade; repair of vehicles Transportation and storage Accommodation and food service activities Information and communication Financial and insurance activities Real estate activities Professional, scientific and technical activities Administrative and support service activities Public administration and defence Education Human health and social work activities Arts, entertainment and recreation Other service activities 0

ancient monuments of Yorkshire has over 2,600 national importance

Meadowhall in Sheffield is Europe’s largest shopping and leisure complex with over 400,000 people through its doors every week

5

10

15

20

After London, Yorkshire & Humber is the fastestgrowing region in the digital and new media sector

The Sheffield Ski Village is one of Euro pe’s largest outdoor artificial ski resorts, with a third of a mile of alpine slopes

47

WELBECK DEFENCE SIXTH FORM COLLEGE

WHERE LEARNING MEETS ADVENTURE.

AND ENGINEERS MEET THEIR FUTURE.

der d a L r e e r a C e h t Climb ship e c i t n e r p p A n a h wit es you the The website also giv ch and apply opportunity to sear vacancies. for Apprenticeship e are At any one time ther ailable in a thousands of jobs av ctors across variety of industry se ply for as England. You can ap many as you like. e increasingly Apprenticeships ar ld standard recognised as the go rning. There are for work-based lea l na tio Na al nu ent types of This year the fifth an more than 200 differ ce pla s ke ta k itable for over Apprenticeship Wee Apprenticeships su s te ra leb ce d an range of from 6-10 February 1,200 job roles, in a is .It try un co e th m engineering apprentices across industry sectors, fro t ou d fin to y nit veterinary an excellent opportu to financial advice, so s, hip es tic ncy. more about Appren nursing to accounta re tu fu ur yo g if you’re considerin is excellent for path then why not Career progression options and career en er the course s event or op apprentices, and ov go along to a career e with an hips.org.uk of their careers, thos day? At apprentices ce , on average, at’s taking pla Apprenticeship earn you can find out wh those without. £100,000 more than near you. s already Some Apprenticeship or s allow you to attract UCAS point al Certificate. study for a Technic eship has Once the Apprentic opportunity to finished there’s the aybe get carry on working, m to higher promoted or go on ge or university. education in a colle Key Benefits: • earn a salary • get paid holidays • receive training s • gain qualification skills ic cif • learn job-spe

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sed includes a work-ba An Apprenticeship a , ills sk al on cti , fun learning qualification me so in d an on ati fic ali knowledge-based qu rtificate. cases a technical ce (level 2) vel Apprenticeship • Intermediate Le l 3) ve (le hip l Apprentices • Advanced Leve e) ov ab or 4 l ve eship (le • Higher Apprentic

Apprentice T riumphs at WorldSkill s London 201 1

Ben’s story…

Ben Eaton, 22, a car painter an d past apprentic the largest glob e from Sheffield al skills compe , triumphed at tition there is, W the bronze med orldSkills Lond al in car paintin on 2011, winning g. Ben was part against 1,000 co of Team UK who mpetitors from competed 52 countries/re visitors over th gions, watched e four days of to by over 200,00 ugh competitio 0 n they had to co Ben said: “It is mplete. an amazing feel in g to be crowne car painting.Th d one of the be is is what I’ve be st in the world en training for al pleased I’ve be at l this time, and en able to mak I am just so e my family, frien those who have ds, training man supported me ager and all along the way, hope my succes so proud. Just s will inspire ot as importantly, I he rs to think abou I’ve managed to t their career op show everyone tions and that that there are op say that a career tions for them. in car painting I’d is very rewarding definitely !”

Ben previously worked for Sytn er BMW in Shef WorldSkills Lond field, and since on 2011, he ha his success at s secured a job Petronas, respon working for Mer sible for paintin cedes GP g Formula 1 ca rs.

Team UK consis ted of 43 compe titors aged 19 -2 ranging from M 4 competing in obile Robotics, 37 skills Electronics and Challenge throug M an ufacturing Team h to Landscape Gardening, Coo Two in three Te king and Brickl am UK Membe aying. rs were current or fo rmer apprentic For more inform es. ation and to be inspired by othe Team UK visit www.worldskill r apprentices in steamuk.org

National Apprentic eship Week 6 - 10 February 20 12

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useful links directory Online 14-19 Prospectuses Barnsley www.barnsley1419.info Bradford www.bradford4learning.com Calderdale www.calderdaleprospectus.co.uk Doncaster www.doncasterchoices1419.org.uk East Riding & Hull www.logonmoveon.co.uk Kirklees www.kirkleesoptions.org.uk Leeds www.leedspathways.org.uk North Lincolnshire www.lincs2.co.uk North Yorkshire www.futures4menorthyorks.com Rotherham www.applyrotherham.org.uk Sheffield www.applysheffield.org.uk Wakefield www.applywakefield.org.uk York www.futures4meyork.com

Colleges North Yorkshire

North Lindsey College www.northlindsey.ac.uk 01724 281111

Askham Bryan College www.askham-bryan.ac.uk 01904 772277

Yorkshire Coast College www.yorkshirecoastcollege.ac.uk 0800 731 7410

Craven College www.craven-college.ac.uk 01756 791 411

SOUTH YORKSHIRE

Harrogate College www.harrogate.ac.uk 01423 878 211 Selby College www.selby.ac.uk 01757 211000 York College www.yorkcollege.ac.uk 01904 770200

HUMBER Bishop Burton College www.bishopb-college.ac.uk 01964 553000 East Riding College www.eastridingcollege.ac.uk 0845 120 0037 Grimsby Institute of Further and Higher Education www.grimsby.ac.uk 0800 315002 Hull College www.hull-college.ac.uk 01482 598744 John Leggott College www.leggott.ac.uk 01724 282998

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Barnsley College www.barnsley.ac.uk 01226 216 216 Dearne Valley College www.dearne-coll.ac.uk 01709 513355 Doncaster College www.don.ac.uk 0800 358 7575 Rotherham College of Arts and Technology www.rotherham.ac.uk 08080 722777 Sheffield College www.sheffcol.ac.uk 0114 260 2600

WEST YORKSHIRE Bradford College www.bradfordcollege.ac.uk 01274 433004 Calderdale College www.calderdale.ac.uk 01422 357357

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Huddersfield New College www.huddnewcoll.ac.uk 01484 652341 Kirklees College www.kirkleescollege.ac.uk 01484 437000 Leeds City College www.leedscitycollege.ac.uk 0845 045 7275

Leeds City Council www.leeds.gov.uk North Yorkshire County Council www.northyorks.gov.uk Rotherham Metropolitan Borough Council www.rotherham.gov.uk Sheffield City Council www.sheffield.gov.uk

Leeds College of Building www.lcb.ac.uk 0113 222 6000

Selby District Council www.selby.gov.uk

Shipley College www.shipley.ac.uk 01274 327222

Wakefield Metropolitan District Council www.wakefield.gov.uk

Wakefield College www.wakefield.ac.uk 01924 789789

City of York Council www.york.gov.uk

Local Councils Barnsley Metropolitan Borough Council www.barnsley.gov.uk Bradford Metropolitan District Council www.bradford.gov.uk

Other Useful Sites Careers Advice www.careersadvice.direct.gov.uk Careers Box www.careersbox.co.uk Get Connected Now – North Yorkshire www.getconnectednow.co.uk

Calderdale Metropolitan Borough Council www.calderdale.gov.uk

Jobcentre Plus www.jobcentreplus.gov.uk/

Craven District Council www.cravendc.gov.uk

National Apprenticeship Service www.apprenticeships.org.uk

Doncaster Council www.doncaster.gov.uk

Skill www.skill.org.uk/

East Riding of Yorkshire Council www.eastriding.gov.uk

Work Experience www.work-experience.org

Harrogate Borough Council www.harrogate.gov.uk Hull City Council www.hullcc.gov.uk Kirklees Metropolitan Council www.kirklees.gov.uk

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