Foreword Minister of National Development Planning / Head of Bappenas
Assalamualaikum Wr. Wb. Dear colleagues and partners. As we all know, today’s development challenges are becoming more complex. There is a spike in citizens demands for better and more open government, global dynamics that continue to fluctuate, and the often poorly managed national development results. These are all the challenges that most governments in the world face. However, not all of these challenges can be addressed solely by the government. The government needs the support from many stakeholders to help bring better welfare to the citizens. In order to get continuous support, there is a need to build constructive dialogue mechanism with those stakeholders. Hence a need to build a more conducive ecosystem; a government ecosystem that promotes transparency, accountability, innovative, and inclusive governance in the delivery of its public services. This is what we aim to develop through the Open Government National Action Plan for 2016 - 2017. This National Action Plan aims to accelerate the commitment of the government in: 1) increasing public participation in government administration; 2) improving governance through bureaucratic reform and improvement of public services; 3) strengthening public disclosure; 4) and strengthening of data governance. With the completion of the Open Government Indonesia National Action Plan 2016 - 2017, I am optimistic that we will be able to answer these challenges in the future. Source of my optimism comes not only based on the presence of this document alone, but also because the process behind it. In less than eleven months, the technical team from fourteen ministries and agencies, five local governments, and civil society groups collaborate to formulate each and every commitment in the action plan. With such high optimism, I would like to give my highest appreciation to all partners who have been involved in developing the Open Government Indonesia National Action Plan 2016-2017. Hopefully our hard work in producing this action plan, can help the government to formulate and implement better development programs ahead.
Thank you, Wassalamualaikum Wr. Wb.
Bambang P.S. Brodjonegoro Minister of National Development Planning / Head of Bappenas
A. Introduction The 2016-2017 Open Government Indonesia Action Plan (OGI Action Plan) is the fourth Action Plan formulated following Indonesia’s participation in the global Open Government Partnership (OGP). The 2016-2017 OGI Action Plan marks the first action plan formulated and approved under Joko Widodo’ Presidency after taking office in October 2014. President Joko Widodo has affirmed that government’s presence in the society is imperative in building a clean, effective, democratic, and credible governance. The vision is henceforth translated into the five national development agenda: (i) perpetual democratic consolidation to restore public trust; (ii) enhanced role and representation of women in politics and development; (iii) enhanced government transparency and accountability; (iv) enhanced and improved national civil service reform quality; and (v) enhanced citizen participation in policy making. From the five development agenda, agenda (iii), (iv), and (v) laid out the foundation for open government policies, which charts the course for transparent, accountable, responsive and participatory government. Furthermore, the 2015-2019 National Medium Term Development Plan (RPJMN) warrants three primary strategies in elevating government transparency and accountability performance, which are: (i) improvements in performance management system and reporting, (ii) e-government application to support government and development business process, and through (iii) implementation of open government. Improving quality of public services constitutes a priority in the 2015-2019 National Medium Term Development Plan (RPJMN), to advance the national civil service reform and quality improvement effort. Strategies to improve public services will include: (i) effective implementation of Law No. 25/2009 on Public Services; (ii) public services innovation; (iii) enhanced public participation in public services delivery; and (iv) strengthening public services oversight capacities and effectiveness. Furthermore, to enhance public participation in policy making process, the 2015-2019 RPJMN establishes two primary strategies, i.e.: (i) building public information disclosure and public communications; and (ii) encouraging citizen access and utilization of public information. The pinnacle of the good governance focus is the strategy for mainstreaming good governance, which is a prerequisite for the achievement of short, medium, or long term national development objectives. Governance mainstreaming strategy is divided into 4 (four) primary focus i.e. (i) infrastructure for disclosure, (ii) public participation, (iii) civil service reform, and (iv) public services1. In the aforementioned context, disclosure policies act as catalyst in the effort to achieve good governance. The 2016-2017 OGI Action Plan is formulated to drive to the implementation of Indonesian government priorities in enhancing government transparency and accountability performance. The 2016-2017 OGI Action Plan is expected to contribute to the government’s efforts in addressing the 5 (five) primary challenges that Indonesia is facing in achieving an open and accountable government, which are: i. Systematic corrupt practices; ii. Limited access to public information; iii. Limited channels facilitating public participation; iv. Public services delivery not reaching optimum quality; v. Weak law enforcement system.
1
National Medium Term Development Plan (RPJMN) Book II, Chapter 1.1.2
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As a footnote, apart from the OGI Action Plan which has been launched annually since 2012, in the efforts to achieve clean and accountable governance, there are two other complementary policies developed by the Government of Indonesia, i.e., Roadmap of Civil Service Reform 2010-2014 and 2015-20192 and National Strategy for Prevention and Eradication of Corruption 2012-20253. In order to attain synergy between the two strategies, OGI Action Plan’s focus will be limited in addressing challenges (ii), (iii), and (iv). OGI Action Plan specifically attempts to address the three challenges through: i.
Encouraging utilization of disclosed information. Efforts to promote public institution information accessibility and disclosure (supply side), is to be complemented with efforts to promote utilization of disclosed information. Full (optimum) utilization of public information is believed to be the key for enhanced public information transparency; ii. Promoting public participation in government administration system. The Action Plan stipulates the formulation of practical references for Ministries/Agencies in conducting public consultation, as part of the efforts to encourage public participation in government administration. iii. Enhancing government’s responsiveness to citizens’ needs and aspirations. In order to enhance government responsiveness to public needs, a mechanism is created to facilitate swift response. The Action Plan endeavors to support the integration of Online Citizen Aspiration and Complaints System (LAPOR!) into the National Public Complaints Administration (SP4N). In order to address the three challenges, 2016-2017 OGI Action Plan is divided into 4 (four) primary focus: i.
Enhanced public participation. Enhancing public participation efforts are made through three interventions: formulation of open government road map, formulation of guidelines to apply open government principles in the efforts to achieve Sustainable Development Goals, and formulation of public participation in geospatial information administration standard references.
ii. Governance reform, civil service reform, and strengthening public services Governance reform at the lowest administration level will be carried out through village administration governance strengthening. Strengthening public services will be achieved through the Citizens Online Aspirations and Complaints Service (LAPOR) as a National Public Complaints Administration System (SP4N) integrating and utilized by all public institutions in Indonesia, and strengthening Ombudsman oversight. iii. Enhancing Public Information Disclosure Enhanced public information disclosure will be achieved through information disclosure utilization pilots in 4 (four) public institutions i.e. Ministry of Education and Culture, Ministry of Research, Technology and Higher Education, Ministry of Health, and Provincial Government of Special Capital Region (DKI) Jakarta. iv. Strengthening Data Governance Strengthening government administration data governance is an effort made to generate accurate, updated, comprehensive, and open data, accessible to Ministries/Agencies/Offices as precondition to evidence based or evidence informed policy making. In addition, to bring open government benefits closer to the society, the 2016-2017 OGI Action Plan will also involve sub national governments through series of commitments from five Regional Governments, i.e., (i) Provincial Government of DKI Jakarta, (ii) City Government of Bandung, (iii) City Government of Semarang; (iv) City Government of Banda Aceh, (v) Regency Government of Bojonegoro, who have pledged commitment to be part of the Open Sub-National Government Pilot Project.
2 Road Map for Civil Service Reform 2010-2014 and 2015-2019 which can be downloaded from the following links: http://www.menpan.go.id/jdih/permen-kepmen/permenpan-rb/file/288-permenpan-2010-no-020 and http://www.menpan.go.id/jdih/permen-kepmen/permenpan-rb/file/4999-permenpan-2015-no-011?start=20 3. National Strategy for Prevention and Eradication of Corruption 2012-2025 which can be downloaded from the following links: http://acch.kpk.go.id/documents/10180/16508/6+Strategi+Pencegahan+dan+Pemberantasan+Korupsi/d c04a518-07f9-4dab-90ba-af98b04b48eb;jsessionid=B44DA111A5475DB351F35415DE0E05AB
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B. Efforts to Promote Open Government A number of key/flagship programs are underway since 2012 to promote open government agenda, including: a. Citizen Online Aspiration and Complaints Service (LAPOR) LAPOR is launched in 2011 as an embryo for integrated public aspiration and complaints system utilized by all Ministries/Agencies and Regional Governments. At present LAPOR! is declared as a National Priority Program, with primary output target of the utilization and/or integration of LAPOR system into the National Public Complaints Administration System (SP4N) or known as LAPOR-SP4N, as governed by Ministry of State Apparatus and Civil Service Reform (PermenPAN RB) Regulation No. 3/ 2015 on Road Map for National Public Complaints Administration System. Until September 2016, LAPOR is connected to 100 Ministries/Agencies, 45 Regional Governments, 83 State Owned Enterprises and 131 Indonesian Embassies and Consulates abroad. b. Ona Data Indonesia Initiative Accurate, updated, comprehensive, open and publicly accessible data or often known as ‘high integrity’ data is a precondition to quality development administration and for citizen participation in development administration. One Data initiative is an initiative by Government of Indonesia to generate high integrity data. Relations between data and development is like two sides of the same coin; thus without integrated national development management, it would not be possible to generate high integrity development data. The One Data Initiative is carried out through government data governance reform based on 3 (three) primary principles: one standard data, one metadata, and one data portal (data.go.id). In order to ensure sustainability of Indonesian data governance reform, the government is currently formulating the legal framework and technical procedures, in the form of a Presidential Regulation, which will provide guidelines for government agencies. As of September 2016, there have been 32 central and regional governments connected to data.go.id. c.
Transparency in Budgeting Process Good budget governance is a reflection of accountable government administration. One of the preconditions to Indonesia’s participation in Open Government Partnership is transparency and public participation in national budgeting. Indicators referred to by the OGP is the biannual index of budget transparency released by the International Budget Partnership (IBP)3 , a non-profit organization working on open budget surveys and facilitating the global open budget movement. Rate of Indonesia’s budget openness since 2008 to 2016 is illustrated by the table below.
4 IBP released Open Budget Index since 2006. Eight IBP indicators demonstrate budget system openness of a country, referring to the accessibility of the eight documents: 1) Fiscal policy and macro economic policy principles; 2) Simple version of Draft National Budget (RAPBN) and National Budget (APBN); 3) Fiscal Note (Nota Keuangan), Draft National Budget (RAPBN), and Work and Budget Proposal of Ministries and Agencies (RKA-KL; 4) National Budget Law (UU APBN) and Budget Line Items (DIPA); 5) Budget disbursement reports, montly or quarterly; 6) Biannual budget report; 8) Audit Report from the Supreme Audit Board (BPK).
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Source: http://www.internationalbudget.org/wp-content/uploads/OBS2015-CS-Indonesia-English.pdf Notes :
In general, Indonesian budget openness system according to IBP is in constant upward trend. In South East Asia, Indonesia ranks second (after the Philippines, scoring 64/100). Even with the increasing trend since 2006, more efforts are needed to improve transparency, public participation, and oversight aspects of the budgeting process in Indonesia. d. Establishment of Public Information Service Desk (PPID) and Formulation of Public Services Standards – Implementation of Law 14/2008 Law 14 /2008 on Public Information Disclosure mandates all public information to be open and accessible to all public information users. The Law also stipulates that to deliver streamlined, swift, and appropriate services, every Public Agency has to appoint a Public Information Service Desk Officer (PPID). Following Public Information Disclosure Law effective entry into force in 2010, implementing regulations are issued, inter alia the Government Regulation 61/2010 and Information Commission Regulation Number 1 Year 2010 on Public Information Service Standards, which require all public institutions to establish Public Information Service Desk (PPID). Apart from PPID, public institutions are required to set public information standards to support public information activity services. The public information service standards involve, inter alia, standards for information gathering, information provision, documentation, and determination of information classification. The OGI Action Plan underpins government instruments to accelerate implementation of the Public Information Disclosure Law. Until August 2016, there are 487 institutions or 67,51% Ministries/Agencies/Regional Governments appointing new PPID from a total of 708. Meanwhile, there is no valid data available on the number of public agencies developing public information service standards as not all public agencies are publishing their formulated standards. It needs to be recognized that the Public Information Disclosure Law implementation has not been fully effective. The recognition is evidenced by the fact that not all public agencies have appointed PPID; only few public agencies are providing information as mandated by the Public Information Disclosure Law; there are still misperceptions on information disclosure; public information disputes - related to information request of information categorized as public information by the PID Law - are still rampant; and the low level of citizen participation in the implementation of PID Law. In the future, the acceleration of PPID establishment in all Ministries/Agencies/Regional Government will be a priority action set forth by the National Action Plan for the Prevention and Eradication of Corruption for 2016-2017. 6 | Rencana Aksi Keterbukaan Pemerintah 2016-2017
C. National Action Plan Formulation Process Proses penyusunan Rencana Aksi Open Government Indonesia 2016-2017 disusun selama 11 bulan dari November The 2016-2017 Open Government Indonesia National Action Plan is formulated for 11 months beginning from November 2015 to October 2016. A new approach applied in the Action Plan formulation constitutes the creation of small team formulating the action plan, comprising of government and civil society organizations’ representatives facilitated by OGI National Secretariat. A number of outputs from the small team are: i. Identification of grand challenges faced by Government of Indonesia in promoting open government agenda; ii. Identification of methodologies to gather input, which will be carried out through two approaches: online and offline. Offline through various FGD at national and sub national level accompanied with dissemination of questionnaires. Online involves questionnaires disseminated through OGI social media which includes website, Facebook, and Twitter; iii. Identification of regional government to be visited for the purpose of subnational open government pilot project. The three regions selected to visited include: Special Region of Aceh Provincial Government, City of Makasar, and Bojonegoro Regency. The three regional governments are also selected for representing the west, central and eastern regions and the three government administration levels at the sub national level; and iv. Agreed timelines of the Action Plan development that was then uploaded in OGI website (http:// opengovindonesia.org/renaksi-ogi-2016-2017/tahapan-penyelesaian-renaksi-ogi-2016-2017/) There are 3 (three) factors considered in the process of formulating the 2016-2017 Action Plan: 1. Evaluation Results of the Government Self-Assessment Report (GSAR) 2014 Data indicated that the 2014-2015 Action Plan non-achievement rate is extremely high (almost 50%) compared to the previous action plan. Based on 2014 GSAR evaluation, one of the reasons behind the commitments non delivery is funding issues. This is caused by the fact that action plan formulation has not been fully integrated with government planning and budgeting cycle. Moving forward, efforts will be made to better align action plan formulation with the national planning and budgeting cycle. 2. Recommendations from Independent Reporting Mechanism (IRM) Progress Report 2014 There are a number of recommendations from the 2014 IRM Progress Report, which underlie the considerations of 2016-2017 Action Plan, including: i) the need to incorporate open government solutions oriented commitments in a number of policy areas such as the One Map Policy, fiscal transparency, and implementation of Village Law; ii) the need to develop online platform to provide opportunities for citizens to monitor progress and take part in the formulation process; and iii) importance of formal institutionalization of the OGI Secretariat structure to ensure OGP Action Plan implementation. 3. OGP Guidelines for Country Commitments Public Consultation Civil society’s demand for inclusive OGI Action Plan formulation has driven the Secretariat to review guidelines produced by the OGP Secretariat. The following are measures to ensure alignment with recommended guidelines: i. Invitation and schedule of meetings were circulated or published at the latest 1 week prior to meeting; ii. Updated minutes of meeting and consultation materials were uploaded at OGI website at the latest 1 week after meeting; iii. Online platform was developed to facilitate public monitoring of formulation and implementation of action plan; and iv. Open Government Indonesia work structure was officiated in mid September 2016 through the issuance of Minister of National Development Planning/Head of National Development Planning (Bappenas) Decree on Establishment of Strategic Coordination Team for OGI Action Plan
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D. 2016-2017 Open Government Indonesia National Action Plan The 2016-2017 OGI Action Plan comprises of 26 commitments in 14 Central Government Ministries/Agencies and 22 commitments in 5 (five) Sub National Governments. The 2016-2017 Detailed of Action Plan is attached (ATTACHMENT I).
E. Monitoring and Evaluation of 2016-2017 National Open Government Indonesia Action Plan The OGI Action Plan will be reviewed 4 (four) times in a year. OGI National Secretariat will work with each lead organization to break down annual success indicators into quarterly milestones (month 3, 6, 9, and 12) using the “8-Column-Format” (Format Delapan Kolom (F8K)). The quarterly achievements are reported through the Executive Office of the President’s project monitoring application. The schedule for 2016-17 Action Plan reporting cycle will be provided in December 2016. It is worth noting that as the 2016 Action Plan was only launched in November 2016, therefore the 2016 reporting schedule will only happen once that is at the end of 2016. ***
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Open Government Indonesia Action Plan 2016-2017
1
Formulation of Open Government Strategic Plan and Road Map
Lead Ministry/Agency
Ministry of National Development Planning/ Bappenas (National Secretariat of Open Government Indonesia)
Indicators of success 2016
1. Development of Draft Strategic Plan for the National Secretariat of Open Government Indonesia 2. Development of Draft Open Government Policies Roadmap
Indicators of success 2017
1. Strategic Plan for the National Secretariat of Open Government Indonesia is developed 2. Open Government Policies Roadmap is developed
2
Formulation of guidance and guidelines for public agencies to conduct regular public consultation in the process of policy planning, implementation, and monitoring pursuant to Law 25/ 2009 on Public Services
Lead Ministry/Agency
Ministry of State Apparatus and Civil Service Reform
Indicators of success 2016
Issuance of Ministry of State Apparatus Circular (SE Menpan) and Technical Procedures for all Ministries/Agencies to conduct public consultation
Indicators of success 2017
70% of Ministries/Agencies conduct Public Consultation Forum
3
Development of good governance manual and organization of public consultation forum in participatory manner as an effort to achieve Sustainable Development Goals/ SDGs targets
Lead Ministry/Agency Indicators of success 2016
Ministry of National Development Planning/ Bappenas 1. 2.
Indicators of success 2017
1. 2.
Issuance of Presidential Decree on Sustainable Development Goals (SDGs) agenda implementation, factoring quality public participation into equal representation of non government and government in SDGs administration at national and sub national level. Issuance of public participation guidelines for the implementation of Sustainable Development Goals/SDGs Agenda Inclusive formulation Process for the Sustainable Development Goals National Action Plan (RAN-TPB); Digital communication platform for SDGs Secretariat is developed, enabling active citizens to actively contribute to process of planing implementation, monitoring, evaluation and reporting of SDGs Action Plan (for instance: public consultation dashboard, public polling feature fot SDGs agenda implementation)
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4
Enhanced public participation in improving geospatial information management
Lead Ministry/Agency
Geospatial Information Agency
Indicators of success 2016
Development of standard reference designs for public participation in geospatial information provision as part of a concerted effort in accelerating the “One Map Policy” implementation
Indicators of success 2017
1. 2.
5
Standard reference for public participation in the provision of geospatial information is developed, as part of a concerted effort in accelerating the “One Map Policy” implementation; Standard reference for public participation in the provision of geospatial information is disseminated.
Enhanced capacity in monitoring public services by Ombudsman
Lead Ministry/Agency
Ombudsman
Indicators of success 2016
Development of online tracking system design
Indicators of success 2017
Online tracking system is activated
6
Ombudsman’s enhanced credibility as a national authority overseeing quality of public services
Lead Ministry/Agency
Ombudsman
Indicators of success 2016
1. 2.
Publication of 2016 public complaints handling outcome Publication of systemic analysis of public services issues in 2016:
Indicators of success 2017
1. 2.
Biannual (every 6 months) publication of public complaints handling outcome for 2017; Publication of systemic analysis of public services issues in 2017
7
Improved compliance with Law No. 25/ 2009 on Public Services at the Ministry of Education and Culture
Lead Ministry/Agency
Ministry of Education and Culture
Indicators of success 2016
100% follow up of Ombudsman’s 2015 research recommendations on public service administration compliance with public services standards at the Ministry of Education and Culture, which include improvements in 3 services administered by the One Stop Service (Unit Layanan Terpadu) of the Ministry: 1. 2.
3. Indicators of success 2017
Service standards for the issuance of Teachers and Education Professionals’ Unique Identification Number (NUPTK); Teacher Certification: a. Determination of teacher certification candidacy b. Professional Benefits Administration Process for Civil Service (PNS) Teachers at RegionalLevel c. Issuance of Professional Benefit Decree (SKTP) and administration of 4 professional benefit for private teachers Permit to establish School with International Cooperation (SPK) and permit to establish Early Childhood Education Center (PAUD)
100% public services meeting ombudsman’s green zone indicators.
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Improved compliance with Law No. 25/ 2009 on Public Services at the Ministry of Religious Affairs
8
Lead Ministry/Agency
Ministry of Religious Affairs
Indicators of success 2016
Follow up of 2015 Ombudsman research recommendations (70% of the 9 variables plus adjustment indicators) on compliance of public services administration with Ministry of Religious Affairs service standards, which include improvements in the 9 administered servicest: 1. 2. 3. 4. 5. 6. 7. 8. 9.
Indicators of success 2017
Follow up of 2016 Ombudsman research recommendations (100% of the 9 variables plus adjustment indicators) on compliance of public services administration with Ministry of Religious Affairs’ service standards, which include improvements in the 9 administered services: 1. 2. 3. 4. 5. 6. 7. 8. 9.
9
Application of license for Hajj and Umrah Organizers (PPIU) (Sub Directorate of Hajj. Supervision) Application for extension of license for Hajj and Umrah Organizers (PPIU) (Sub Directorate of Hajj. Supervision) Legal seal for Marriage Certificate (Sub Directorate of Marriage Registration) Legal seal for Statment of Marital Status (SKBM) (Sub Directorate of Marriage Registration) Recommendations for Permanent Residency Permit (International Cooperation Division, Legal and International Cooperation Bureau) Recommendations for Limited Stay Permit (International Cooperation Division, Legal and International Cooperation Bureau) Recommendations for Foreign Expert Permit in Religious Affairs (RPTKA) (International Cooperation Division, Legal and International Cooperation Bureau) Limited Stay Visa (International Cooperation Division, Legal and International Cooperation Bureau) Visa Recommendations for Social and Cultural Visits (International Cooperation Division, Legal and International Cooperation Bureau)
Application of license for Hajj and Umrah Organizers (PPIU) (Sub Directorate of Hajj. Supervision) Application for extension of license for Hajj and Umrah Organizers (PPIU) (Sub Directorate of Hajj. Supervision) Legal seal for Marriage Certificate (Sub Directorate of Marriage Registration) Legal seal for Marital Status (SKBM) (Sub Directorate of Marriage Registration) Recommendations for Permanent Residency Permit (International Cooperation Division, Legal and International Cooperation Bureau) Recommendations for Limited Stay Permit (International Cooperation Division, Legal and International Cooperation Bureau) Recommendations for Foreign Expert Permit in Religious Affairs (RPTKA) (International Cooperation Division, Legal and International Cooperation Bureau) Limited Stay Visa (International Cooperation Division, Legal and International Cooperation Bureau) Visa Recommendations for Social and Cultural Visits (International Cooperation Division, Legal and International Cooperation Bureau)
Development of Online Citizen Aspiration and Complaints System (LAPOR) into National Public Complaints Administration System (SP4N)
Lead Ministry/Agency
Ministry of State Apparatus and Civil Service Reform, Presidential Staff Office, and Ombudsman
Indicators of success 2016
Optimizing implementation of Joint Memorandum of Understanding (MoU): 1. 2.
Indicators of success 2017
Signing of Agreement between the Ministry of State Apparatus and Civil Service Reform, Presidential Staff Office (KSP) and Ombudsman building on the MoU; Development of Roadmap transitioning the administration of LAPOR!-SP4N from Presidential Staff Office (KSP) to the Ministry of State Apparatus and Civil Service Reform
Optimizing implementation of Joint Memorandum of Understanding (MoU): 1. 2.
Agreement [between the Ministry of State Apparatus and Civil Service Reform, Presidential Staff Office (KSP) and Ombudsman] Implementation Report on utilization of LAPOR! as SP4N for 2017 is developed Progress report on Roadmap LAPOR!SP4N transition from Presidential Staff Office (KSP) to the Ministry of State Apparatus and Civil Service Reform for 2017 is developed
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10
Development of Minister of State Apparatus and Civil Service Reform decree/instruction/circular encouraging public complaints administration integration into LAPOR!-SP4N
Lead Ministry/Agency
Ministry of State Apparatus and Civil Service Reform
Indicators of success 2016
50% of non structural institutions (LNS) are integrated into LAPOR!SP4N
Indicators of success 2017
100% non structural institutions (LNS) are integrated into LAPOR!SP4N
11
Partnership is established between Ministry of State Apparatus and Civil Service Reform, KSP, Ombudsman and Ministry of Communications and Information to utilise LAPOR!SP4N as Citizen Aspiration and Complaints Platfor
Lead Ministry/Agency
Indicators of success 2016
Ministry of State Apparatus and Civil Service Reform, Ombudsman, Presidential Staff Office (KSP), and Ministry of Communications and Information 1. 2.
Indicators of success 2017
12
1. 2.
Data on public aspiration and appreciation is accessible; Progress report is formulated for implementation of Agreement between the Ministry of State Apparatus and Civil Service Reform, KSP, Ombudsman and Ministry of Communications and Information on determination of LAPOR!-SP4N as Online Citizen Aspiration and Complaints platform
Greater dissemination of LAPOR! usage as part of National Public Complaints Administration System (SP4N) targeting increased number of complaints via LAPOR!! to 1 million complaints for 2016 (aggregate targets, complaints figure per 27 June 2016: 827,977 complaints; LAPOR users as per 27 June 2016: 420,348)
Lead Ministry/Agency Indicators of success 2016
Ministry of State Apparatus and Civil Service Reform, Ombudsman, and Presidential Staff Office 1. 2.
Indicators of success 2017
1. 2.
13
Determination of LAPOR!SP4N as Online Citizen Aspiration and Complaints platform through the signing of joint Memorandum of Understanding (MoU); Signing of Agreement between the Ministry of State Apparatus and Civil Service Reform, KSP, Ombudsman and Ministry of Communications and Information in furtherance of the MoU
Achievement of targeted aggregate number of complaints for LAPOR! i.e.1 million complaints Achievement of targeted LAPOR! users i.e. 800 thousand users Achievement of aggregate number of complaints target for LAPOR! i.e.1.4 million complaints Achievement of targeted LAPOR! users i.e. 1 million users
Improved public institutions’ responsiveness to public aspirations and complaints received as a method to enhance accountability of LAPOR!
Lead Ministry/Agency
Ministry of State Apparatus and Civil Service Reform, Presidential Staff Office, and Ombudsma
Indicators of success 2016
50% of received complaints are followed up
Indicators of success 2017
75% of received complaints are followed up
14
Increased interconnectivity of SOEs to LAPOR!
Lead Ministry/Agency
Ministry of State Owned Enterprises (SOE)
Indicators of success 2016
118 SOE’s are connected to LAPOR! (100%)
Indicators of success 2017
100% public complaints followed up by SOEs
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15
Improved quality of public complaints handling in the environment and forestry sector
Lead Ministry/Agency Indicators of success 2016
Ministry of Environment and Forestry 1.
Issuance of Environment and Forestry Ministerial Decree on Complaints Handling Procedures in Environment and Forestry
2.
Development of online complaints handling system at the Ministry of Environment and Forestry
Indicators of success 2017
1.
Online complaints handling system at the Ministry of Environment and Forestry is operational.
2.
Integration of complaints handling system at the Ministry of Environment and Forestry into the LAPOR! system
16
Strengthened Village Governance in Transparency, Participation, and Responsivenes
Lead Ministry/Agency
Ministry of Home Affairs (Director General of Village Administration Supervision)
Indicators of success 2016 Indicators of success 2017
Facilitation of 30 selected pilot villages for village governance models through village development planning and financial management, through the following stages : 1.
Formulation of brief baseline report of village situation prior to village governance pilot project implementation
2.
Formulation of pilot village administration governance technical guidelines for village development planning and financial management;
3.
Dissemination of pilot village governance technical guidelines for village development planning and financial management;
4.
Technical assistance provided for responsive, participatory, and transparent village development planning;
5.
Technical assistance provided for village financial management for sub national government and village administration officials;
6.
Technical assistance provided for village financial and asset information management;
7.
Facilitation of Village Mid Term Development Plan, Work Plan and Budget (RPJMDesa, RKPDesa, APBDesa) document formulation and application of village finance information system;
8.
Facilitation of regent/mayor regulations /Perwalkot) on village development planning and financial management;
Target location in 3 Provinces, 6 Regencies/Cities, 30 villages in West Sumatera, Maluku, and Central Java Provinces, i.e.: 1.
West Sumatera: Solok Regency and City of Sawahlunto
2.
Maluku: City of Tual and South East Maluku Regency
3.
Central Java: Sukoharjo Regency and Karanganyar Regency
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17
Enhancing public information disclosure through Pilot Projects aimed at increasing public information utilization through public awareness campaign on availability and importance of public information presented by the Ministry of Health
Lead Ministry/Agency Indicators of success 2016
Ministry of Health 1. 2.
3. 4. 5. 6. Indicators of success 2017
1. 2.
3. 4. 5.
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Digital communication architecture is in place to govern integration and connectivity strategy for all digital information channels at the Ministry of Health Digital communication strategy is in place to improve digital communications content performance of http://www.kemkes.go.id targeting: • Increase in website visitors, 25% annually; • 20% annual increase of public information download from the website (digital communications content) Expansion of Ministry of Health’s social media target audience (followers and like page), 25% annually; Inventory taking of all digital information channels of the Ministry and removal of inactive digital channels; All links, public information and application available at http://www.kemkes.go.id are accessible and functioning; Education information content is available at the: http://kemkes.go.id website. Digital communication architecture governing integration and connectivity strategy for all digital information channels at the Ministry of Health is operationa Digital communication strategy is implemented for improving digital communications content performance of http://www.kemkes.go.id targeting • Increase in website visitors, 25% annually; • 20% annual increase of public information download from the website (digital communications content) Expansion of Ministry of Health’s target audience (followers and like page), 25% annually; All links, public information and application available at http://www.kemkes.go.id are accessible and functioning; Education information content is available and regularly updated at the: http://kemkes. go.id website.
Enhancing public information disclosure through Pilot Projects aimed at increasing public information utilization through public awareness campaign on availability and importance of public information presented by Ministry of Education and Culture
Lead Ministry/Agency Indicators of success 2016
Ministry of Education and Culture 1. 2.
3. 4. 5. 6.
Indicators of success 2017
1. 2.
3. 4. 5.
Digital communication architecture is in place to govern integration and connectivity strategy for all digital information channels at Ministry of Education and Culture (Digital Communications Infrastructure); Digital communication strategy is in place to improve performance of http://www. kemdikbud.go.id targeting: • 7% annual increase in website visitors7% annual increase of public information download from the website (Digital Communications Content) Expansion of Ministry of Education and Culture’s social media target audience (followers and like page), 15% annually Inventory taking and verification of all official social media accounts of the Ministry and removal of inactive accounts; All links, public information and application available at http://www.kemdikbud.go.id; are accessible and functioning Education information content is regularly uploaded and available at the Ministry’s site: http://www.kemdikbud.go.id; and the Ministry’s social media accounts. Digital communication architecture is operational governing integration and connectivity of all digital information channels at Ministry of Education and Culture (Digital Communications Infrastructure); Digital communication strategy is implemented in improving digital communications content performance of http://www.kemdikbud.go.id targeting: • 10% annual increase in website visitors • 10% annual increase of public information download from the website (Digital Communications Content) Expansion of Ministry of Education and Culture’s social media target audience (followers and like page), 10% annually; Increased periodical monthly publication of education and culture content at the Ministry’s social media accounts, 15% annually; Education information content is regularly updated and available at the Ministry’s site http://www.kemdikbud.go.id; and the Ministry’s social media accounts
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19
Enhancing public information disclosure through Pilot Projects aimed at increasing public information utilization through public awareness campaign on availability and importance of public information presented by Ministry of Research Technology and Higher Education
Lead Ministry/Agency
Ministry of Research Technology and Higher Education
Indicators of success 2016
Pilot Project to increase public information utilization through “public awareness campaign” on availability and importance of public information through: 1. 2. 3.
Indicators of success 2017
Pilot Project to increase public information utilization through “public awareness campaign” on availability and importance of public information through: 1. 2. 3.
20
Increase in the number of public information available in the information service website, 25% of the information listed in DIP per December 2016. 50% increase of the Ministry’s website visitors, from December 2015 figure; 50% increase in the number of the Ministry’s social media account followers, from December 2015 figure
Public information disclosure at higher education institutions
Lead Ministry/Agency Indicators of success 2016
Ministry of Research Technology and Higher Education 1. 2.
Indicators of success 2017
21
Development of Public Information List (DIP); 25% increase of Ministry’s website visitors, from December 2015 total visitors figure; 25% increase in the number of the Ministry’s social media account followers, from December 2015 figure
Formulation of MinisteResearch Technology and Higher Education Regulation (Permenristekdikti) on Public Information Management Pilot projects for public information disclosure strengthening at 5 Public Universities (PTN) (1 Legal Enterprise university (PTN Badan Hukum), 2 semi autonomous universities (PTN BLU), and 2 service unit universities (PTN Satker) to implement the Ministerial Regulation on Public Information Management in the research technology and higher education sector
100% Public Universities (PTN) have understood and implemented provisions in the Minister of Research Technology and Higher Education Regulation (Permenristekdikti) on Public Information Management in the research technology and higher education sector and Pilot Projects in 6 public universities (3 semi autonomous universities (PTN BLU) and 3 service unit universities (PTN Satker)).
Enhancing budget transparency information system
Lead Ministry/Agency
Ministry of Finance (Director General Budget)
Indicators of success 2016
Development of budget data portal based on Presidential Regulation on Detailed State Budget (Rincian APBN)
Indicators of success 2017
1. 2.
3.
A link to budget data portal is available in the home page of kemenkeu.go.id and national data portal of data.go.id; Budget data portal will be linked to the data portal of at least 6 Ministries/Agencies providing essential services (Public Works and Housing, Health, Education and Cultture 15 Research Technology and Higher Education, Social Affairs, Transportation and National Development Planning Agency (Bappenas)).
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22
Strengthening of inter government agency data governance
Lead Ministry/Agency Indicators of success 2016
Indicators of success 2017
Presidential Staff Office and National Development Planning Agency (Bappenas) 1. 2.
Issuance of Presidential Regulation on “One Data” Policy; One Data” Pilot Project in 7 Ministries/Agencies: a. Ministry of Energy and Mineral Resources b. Ministry of Health c. Ministry of Education and Culture d. Ministry of Research Technology and Higher Education e. Ministry of Environment and Forestry f. Ministry of Maritime Affairs and Fisheries g. Ministry of National Development Planning/ Bappenas
“One Data” Pilot Project is implemented in 7 Ministries/Agencies : 1. Ministry of Energy and Mineral Resources 2.
Ministry of Health
3.
Ministry of Education and Culture
4.
Ministry of Research Technology and Higher Education
5.
Ministry of Environment and Forestry
6.
Ministry of Maritime Affairs and Fisheries
7.
Ministry of National Development Planning/ Bappenas
Sub National Government Action Plan City Government of Banda Aceh 23
Open Data Implementation
Lead Ministry/Agency
Regional Development Planning Agency (Bappeda), Office of transportation, communications and informatics (Dishubkominfo)
Indicators of success 2016
Data integration of 20 Work Units (SKPD) into Banda Aceh data portal (data.bandaacehkota.go.id)
Indicators of success 2017
Data integration of 41 Work Units (SKPD) into Banda Aceh data portal (data.bandaacehkota.go.id)
24
Strengthening of Public complaints channels
Lead Ministry/Agency
Indicators of success 2016
Development Administration Division, Office of transportation, communications and informatics (Dishubkominfo) 1. 2.
3.
Indicators of success 2017
Integration of 2 (two) public aspiration and complaints channels belonging to the City Government of Banda Aceh (lpm.bandaacehkota.go.id and suwarga.bandaacehkota.go.id) into LAPOR!-SP4N; Issuance of Mayor Decree (SK Walikota) on Public Services Complaints Administration based on Ministry of State Apparatus and Civil Service Reform Circular (SE MenPANRB) No 4 of 2016 on National Integration of Public Services Complaints Administration for Regional Governments into LAPOR!SP4N Application; Monitoring and evaluation report of public complaints follow up is available at all work units (SKPD)
Percentage of effective follow up of public complaints (75%)
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25
Enhanced information disclosure at village levels (Gampong (desa))
Lead Ministry/Agency
Community Empowerment Agency (BPM), Office of transportation communications and informatics (Dishubkominfo)
Indicators of success 2016
1. 2.
Indicators of success 2017
Issuance of Recent Regulation (Perbup) on Village/Urban Ward (Desa/Kelurahan) Information Services System Publication of Village Administration Planning, Budgeting, Program Implementation, Evaluation and Reporting through public outdoor spaces and website at 20 selected villages
Publication of Village Administration planning, budgeting, program implementation, evaluation and reporting through public space media and website in 70 selected villages.
City Government of Bandung 26
Increase in the number of open data
Lead Ministry/Agency
Office of Communications and Informatics (Diskominfo)
Indicators of success 2016
Availability of 1,000 documents/data file in the City of Bandung data portal
Indicators of success 2017
Availability of 1,500 documents/data file in the City of Bandung data portal
27
Improved Public Services
Lead Ministry/Agency Indicators of success 2016
Regional Government Organization and Civil Service Empowerment (ORPAD) 1. 2.
Indicators of success 2017
1. 2. 3.
28
Services standards information is available for 75% of work unit comprehensive and updated at http://standarpelayanan.bandu ng.go.id; Percentage of Work Units (SKPD) awarded green zone service standards reaching 65%. Service standards information is available for all work units (SKPD) comfrehensive and updated based on the most recent Organizational Structure and Work Relations (SOTK); Adding public comments feature to facilitate interaction with citizens; Percentage of Work Units (SKPD) awarded green zone service standards reaching 75%.
Transparency in the Regional Government Budget System
Lead Ministry/Agency Indicators of success 2016
Office of Regional Government Financial and Asset Management (DPKAD) 1. 2.
Publication of 2016 budget for all work units (SKPD) through the Information Services Desk (PPID) website for the City of Bandung at http://ppid.bandung.go.id; Publication of Community Grant channeling process for the City Government of Bandung through SABILULUNGAN application at http://sabilulungan.bandung.go .id through the following stages a. Citizens are able access the grant proposal and social assistance (bansos) process up to the nominated list of grant and social assistance potential recipients; b. Proposal value information is available, both proposed and approved value; c. Citizens are able to gather information on proposed and approved detailed expenditure plan to understand and be informed of verified results. d. Information disclosure on the goals and objectives of grants, bank and account of grant recipients, rights and responsibilities of grantors and grantees as stipulated by Regional Government Grant Agreement (NPHD) e. Regulations menu is available to inform changes in prevailing regulations, for citizens to understand grants and social assistance mechanism.
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Indicators of success 2017
1. 2.
29
Strengthening contract and procurement information disclosure in the City Government of Bandung
Lead Ministry/Agency Indicators of success 2016
Office of regional Government Financial and Asset Management (DPKAD) 1. 2.
Indicators of success 2017
30
Publication of e-budgiting system application in the City Government of Bandung through the Information Services Desk (PPID) website for the City of Bandung; Data and application update of SABILULUNGAN application through melalui the following stages: a. Citizens are able to access grants disbursement information based on Disbursement Orders (SP2D) to trace whether funds are recived by recipients and whether grant/social assistance activities are underway/completed. b. Process tracking menu is available. from proposal stage to grants and social assistance disbursement stage; c. Announcement feature is available, to facilitate information access for grant and social assistance recipients related to responsibilities to: i. submit grant and social assistance reports in timely fashion; ii. understand procedures in formulating grant and social assistance reports as well as other information.
1. 2.
Intergration of Bandung Integrated Resource Management System (BIRMS) Kota Bandung http://birms.bandung.go.id with the National Procurement Office’s (LKPP) General Procurement Plan System (SIRUP); Integration of BIRMS with Regional Government Financial Management Information System (SIMDA) in the Office of Regional Government Financial and Asset Management (DPKAD) Incorporating e-contract into BIRMS referring to the epurchasing (e-catalogue) schemes Integration into the e-budgeting system
Enhancing the LAPOR! application
Lead Ministry/Agency
Office of Communications and Informatics and Regional Development Planning Agency (Bappeda)
Indicators of success 2016
All public complaints channels/applications are integrated into LAPOR!-SP4N application based on Minister of State Apparatus and Civil Service Reform Circular (SE MenPANRB) No. 4 of 2016 on National Integration of Public Services Complaints Administration for Regional Governments into LAPOR!-SP4N Application
Indicators of success 2017
Development and utilization of LAPOR! dashboard as public complaints application hub
31
Increase citizens’ satisfaction of public complaints handling services administered by the City of Bandung
Lead Ministry/Agency
Office of Communications and Informatics and Regional Development Planning Agency (Bappeda)
Indicators of success 2016 Indicators of success 2017
32
Citizens satisfaction survey of complaints handling services provided by LAPOR! is conducted
Enhanced information disclosure on citizens’ proposals to Regional House of Representatives (DPRD) Members, gathered during recess period
Lead Ministry/Agency
Office of Communications and Informatics and Regional Development Planning Agency (Bappeda)
Indicators of success 2016
Publication of citizens’ input to Regional House of Representatives (DPRD) members, gathered during parliamentary recess through eReses publication at htpp://RegionalDevelopment Planning Agency (Bappeda).bandung.go.id/reses
Indicators of success 2017
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33
Greater public participation in disseminating development information
Lead Ministry/Agency
Dinas Komunikasi dan Informatika dan BAPPEDA
Indicators of success 2016
Outreach of Supporting Information Service Desk (PPID sub-pembantu) creation at elementary school levels, representing 146 public elementary schools (SDN) and 54 public junior high schools (SMPN)
Indicators of success 2017
1.
1. Development of Supporting Information Service Desk (PPID sub-pembantu) at elementary school levels, representing 146 public elementary schools (SDN) and 54 public junior high schools (SMPN). 2. Information dissemination and technical assistance to Supporting Information Service Desk (PPID sub-pembantu) at 146 public elementary schools (SDN) and 54 public junior high schools (SMPN)
City Government of Semarang 34
Formulation of regulation on City Government of Semarang data governance to align with the “One Data Indonesia” agenda
Lead Ministry/Agency Indicators of success 2016
Indicators of success 2017
35
Office of Communications and Informatics and Regional Development Planning Agency (Bappeda) 1. 2.
Issuance of Mayor Regulation (Perwali) on Data Governance in the City Government of Semarang.
Pembangunan satu basis data Pemkot Semarang yang up-to-date, terintegrasi, dan akurat
Lead Ministry/Agency Indicators of success 2016
Office of Communications and Informatics and Regional Development Planning Agency (Bappeda) 1. 2. 3.
Indicators of success 2017
1. 2. 3. 4.
36
Assessment of data Governance Condition at the 5 Prioritized/Pilot Work Units Drafting of Mayor Regulation (Perwali) on Data Governance in the City Government of Semarang
Identification of 5 datasets in 5 priority/pilot Work Units to attain synergy with One Data Basis of the Semarang City Government; Capacity Building of data managers at 5 priority/pilot work units Studies on Situation Room management as a data center (NOC), center of studies and data analysis for the city of Semarang. Identification of 62 database in all priority/pilot Work Units to attain synergy with One Data Basis of the Semarang City Government; Capacity Building of data managers at all priority/pilot work units (SKPD); Situation Room is available and serving as a data center (NOC), center of studies and data analysis for the city of Semarang Data synergy for the city government of Semarang with the National “One Data” portal.
Enhanced Public Information Disclosure
Lead Ministry/Agency Indicators of success 2016
Assistant III, Public Relations Division and Information Service Desk at the Work Units (SKPD) 1. 2.
Indicators of success 2017
1. 2.
Studies for the revition of Mayor Regulation No. 26 of 2012 Information Service Desk (PPID) in the City of Semarang is conducted;; Tersusunnya Daftar Informasi Publik (DIP) di SKPD dan BUMD yang telah dilakukan uji konsekuensi Revised Mayor Regulation of 26 of 2012 Information Service Desk (PPID) in the City of Semarang is issued Publication of Public Information List (DIP) which is updated and consequential harm tested through the semarangkota.go.id website.
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37
Promoting and encouraging public participation in monitoring quality of services provided by Semarang City Government
Lead Ministry/Agency
Inspectorate, Assistant III and Organization Division, Office of Communications and Informatics (Diskominfo)
Indicators of success 2016
1. 2.
3. 4.
Indicators of success 2017
1. 2. 3. 4. 5.
38
Complaints handling training is conducted for the City Government of Semarang Semarang City public aspirations and complaints channel is published in all work units’ (SKPD) websites Reports are submitted by work units’ (SKPD) monitoring and follow up of received public complaints and aspirations in 2017 Regular evaluation meeting is organized to proceed from conducted monitoring and evaluation exercise Percentage of effective complaint follow up (80%)
“Improving access to public information on Regional House of Representatives (DPRD) institutions and activities related to the legislation, oversight, and budgeting functions as mandated by Law on Public Information Disclosure
Lead Ministry/Agency
Indicators of success 2016
Regional House of Representatives (DPRD) and Regional House of Representatives Secretariat (Setwan) 1.
2.
Indicators of success 2017
1.
2.
39
Integration of 2 public aspiration and complaints channel managed by the City Government of Semarang (P3M and Lapor Hendi) into LAPOR!-SP4N. Issuance of Mayor Decree (SK Walikota) related to Administration of Public Services Complaints through Minister of State Apparatus and Civil Service Reform Circular (SE MenPANRB) No 4/ 2016 on National Integration of Public Services Complaints Administration for Regional Governments into LAPOR!SP4N Application. Reports submitted by work units’ (SKPD) monitoring and follow up of received public complaints and aspirations in 2016 Regular evaluation meeting is organized to follow up on conducted monitoring and evaluation exercise.
Collection of all data under Regional House of Representatives (DPRD) authorities, in coordination with Public Information Service Desk (PPID) and supporting information services officers (PPID Pembantu Concept Information Management System is developed for the Regional House of Representatives (DPRD) Publication of data pertaining exercise of legislative function, including: Legislation Program (Prolegda), Draft Ordinances (Raperda), Academic Papers (Naskah Akademik), Promulgated ordinances (Perda), comparative study reports, minutes of deliberation, and membership of draft ordinance (Raperda) formulation/deliberation team An Information Management System is developed and integrated with Information Services Desk (PPID) management to facilitate Regional House of Representatives activities
Improved governance of data and information under the authorities of Regional House of Representatives (DPRD
Lead Ministry/Agency
Regional House of Representatives (DPRD) and Regional House of Representatives Secretariat (Setwan)
Indicators of success 2016
Publication of institional data, encompassing: organisations, primary responsibilities and roles (tupoksi), working mechanisms of Regional House of Representatives (DPRD), members of Regional House of Representatives’s profile, profile of Secretary General, and schedule of Regional House of Representatives activities which are publicly accessible
Indicators of success 2017
Regular publication of outcome of Regional House of Representatives activities and target performance in undertaking the 3 functions (budgeting, oversight and legislation) every year.
20 | Rencana Aksi Keterbukaan Pemerintah 2016-2017
Regency Government of Bojonegoro 40
Data Revolution
Lead Ministry/Agency
Indicators of success 2016
Office of Communications and Informatics (Diskominfo) (Coordinator), Regional Development Planning Agency (Bappeda), Village Community and Admnistration Empowerment Agency (BPMPD), Head of Sub Distict (Camat), Head of Village/Urban Village (Kepala Desa/ Lurah), Family welfare program organizers (TP PKK), Bojonegoro Institute (BI) 1. 2.
Indicators of success 2017
1. 2. 3.
41
Verification of data entered by dasa wisma PKK organisers as an integrated data of the Bojonegoro Regency Government Development of visual dashboard for dasa wisma data application Incorporation of Bojonegoro data into national data portal i.e. data.go.id
Enhancing village administration accountability
Lead Ministry/Agency
Indicators of success 2016
Village Community and Administration Empowerment Agency (BPMD) (Coordinator), Office of Communications and Informatics (Diskominfo), Government Administration Division, Head of sub district (Camat), village (Kepala Desa) administrations, BI, IDFoS 1. 2.
Indicators of success 2017
1.
2. 3.
42
Training of data wisma PKK organisers (family welfare program for group of 10 households) for data input (2 persons per village/urban village) Completion of entry process for dasa wisma data application for all villages and urban villages (430 villages/urban villages) in Bojonegoro Regency
Publication of the village budget (APBDes) and final year-end accountability report, based on public information in the form of billboards, disclosure principles Development of Village Administration Transparency Index Publication of the village budget (APBDes) and final year-end accountability report, in the form of billboards (100%) and village website (70%) and village asset through baliho (10%), based on public information disclosure principles. Implementation of capacity training to improve community participation in the planning, program implementation and evaluation of village administration process in 30 villages Implementation of training to build capacity of Village Information Service Desk (PPID Desa) at 30 villages.
Improving regional government budget transparency
Lead Ministry/Agency
Indicators of success 2016
Regional Government Fiscal and Asset Management Agency (BPKKD), Regional Development Planning Agency (Bappeda), Regional Local Income Office (Dispenda), Office of Communications and Informatics (Diskominfo), NGO BI, IDFoS, PRC 1. 2.
Indicators of success 2017
1. 2.
Publication of budget (APBD) summary of Bojonegoro Regency in the BPKKD web based on public information disclosure principles Implementation of Open Government Partnership Festival in Bojonegoro Publicationof development plan at the Government Work Plan (RKPD), General Budget based on public information disclosure principle Publication of detailed Bojonegoro budget (APBD) of each working unit (SKPD) through SKPD’s web/Information service desk (PPID)
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43
Penguatan keterbukaan dokumen kontrak pengadaan barang/ jasa
Lead Ministry/Agency
Office of Development - Coordinator (Dinas Pembangunan), Office of Public Work (Dinas PU), Regional Government Fiscal and Asset Management Agency (BPKKD), Office of Communications and Informatics (Diskominfo), Regional Development Planning Agency (Bappeda), NGO BI, IDFoS
Indicators of success 2016
1. 2. 3.
Issuance of Declaration of Open Procurement Contract Issuance of Mayor Regulation on Open Procurement Contract Development of application prototype for Open Contract Procurement Data
Indicators of success 2017
1.
Implementation of open contract application
44
Improving Quality of Public Services
Lead Ministry/Agency
Organizations and Procedures Division (Coordinator), Health Office, Licensing Service Agency, Public Works Office, Education Office, Communications and Information Office, Public Hospital (RSUD), Head of sub district administration (Camat), headmasters, health community care centers (UPTD Puskesmas), IDFoS
Indicators of success 2016
1. 2.
Implementation of Public Service Standard Evaluation (SPP) Development of public service standards as jointly agreed by local government administration and by the public in 2 community health centers (Puskesmas)
Indicators of success 2017
1. 2.
Implementation of public service that involves active participation from local citizen Implementation of public service standards that have been jointly agreed by local government administration and by the public in 2 community health centers (Puskesmas) Delivery of public services with information technology system based - community engagement in Gayam and Kalitidu community health centers (Puskesmas)
Provincial Government of Special Capital Region of Jakarta 45
Strengthening infrastructure for public information disclosure
Lead Ministry/Agency Indicators of success 2016
Office of Communications, Informatics, and External Relations 1. 2. 3.
Indicators of success 2017
1. 2.
46
Dissemination of Revised Governor Regulation on Information Service Desk (PPID) for Public Information Disclosure Number 48 of 2013 Provincial Information Service Desk (PPID) is created Provincial Information Services (PPID) website is developed Improved information services achieved through the creation of information services desk at all work units (SKPD) and pilots in 5 urban wards (kelurahan) at each administrative municipalities (Kota Administrasi) Information from all work units’ (SKPD) website is housed in the jakarta.go.id domain
Enhanced utilization of public information through effective communications strategy
Lead Ministry/Agency
Office of Communications, Informatics, and External Relations
Indicators of success 2016
Development of draft communications and integrated dissemination strategy of all services, information, and public applications managed by all work units (SKPD) under Jakarta provincial government by optimizing various communications media i.e. digital, printed, spatial media and direct field interactions.
Indicators of success 2017
Communications and integrated dissemination strategy is developed; encompassing all services, information, and public applications managed by all work units (SKPD) under Jakarta provincial government by optimizing various communications media i.e. digital, printed, spatial media and direct field interactions.
22 | Rencana Aksi Keterbukaan Pemerintah 2016-2017
47
Enhanced utilization of public information through the effective utilization of Jakarta.go.id portal
Lead Ministry/Agency Indicators of success 2016
Office of Communications, Informatics, and External Relations 1. 2. 3.
4.
Indicators of success 2017
1. 2.
3.
48
Inventory of all services, information, public applications managed by all work units (SKPD) under Jakarta Provincial Government is developed, as basis for the draft communications and dissemination strategy development; The Jakarta.go.id portal and its derivative portals, are integrated and publicly accessible as One-Stop Service Portal by : a. Ensuring accessibility and inter-operability of all services/sub domain featured in the Jakarta.go.id portal page; b. Ensuring mobile site interface of the Jakarta.go.id portal mirrors services featured in the website ; c. 70% increase in traffic in Jakarta.go.id portal, from the average 2016 traffic (Assuming Jakarta.go.id will be officially operational in 2017) Ensuring all work units’ (SKPD) websites under the Jakarta Provincial government and sub domain websites linked to Jakarta.go.id portal, to provide link to Jakarta.go.id portal homepage
Strengthening public services complaints channels
Penanggung Jawab Ukuran Keberhasilan 2016
Ukuran Keberhasilan 2017
49
Inventory of all services, information, public applications managed by all work units (SKPD) under Jakarta Provincial Government is developed, as basis for the draft communications and dissemination strategy development; Ensuring all services/sub domain incorporated in the Jakarta.go.id home page are accessible and operational; Integration of public information/services features which had not been featured in jakarta. go.id portal (examples: e-development planning meeting (e-musrenbang) (?), ebudget (?), Food Info (InfoPangan)), to be featured in the jakarta.go.id portal; using inventory list as a basis for all services, information, and public applications generated by all work units (SKPD); Ensuring all work units’ (SKPD) websites under the Jakarta Provincial government and sub domain websites linked to Jakarta.go.id portal, to provide link to Jakarta.go.id portal homepage
Office of Communications, Informatics, and External Relations 1. 2.
Percentage of effective follow up of complaints (75%) Development of Citizen Relationship Management (CRM) system to integrate all public complaints channels (including those reported through LAPOR! channel)
Percentage of effective follow up of complaints (80%)
Strengthening of Data Governance
Lead Ministry/Agency
Indicators of success 2016
Regional Development Planning Agency (BAPPEDA); Office of Communications, Informatics and External Relations 1. 2. 3.
Indicators of success 2017
1. 2. 3.
Availability of 1000 Datasets in the Open Data Portal (data.jakarta.go.id) Verified work units (SKPD) data based on the “Mechanism to gather, process, verify and validate, dissemination and analysis of data” (Annex II of Governor Regulation 181/ 2014) and development of one meta data (85%) Increase in the number of data producing institutions from 51 to 57 institutions Availabillity 1500 Datasets in the Open Data Portal (data.jakarta.go.id) Verified work units (SKPD) data based on the “Mechanism to gather, process, verify and validate, dissemination and analysis of data” (Annex II of Governor Regulation 181/ 2014) and development of one meta data (90%). Increase in the number of data producing institutions from 57 to 101 institutions=
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50
Public Participation in Development Planning
Lead Ministry/Agency
Indicators of success 2016
Regional Government Planning Agency (BAPPEDA); Office of Communications, Informatics, and External Relations 1. 2. 3.
Indicators of success 2017
1. 2.
Online neighborhood association (RW) level meeting is taking place through electronic development planning meeting (eMusrenbang) at all RWs A channel is available for citizens to provide direct input through the electronic development planning meeting (e-Musrenbang) system Publication of development planning during Regional Government Work Plan(RKPD) formulation, General Budget Policies and Provisional Budget Ceiling (KUA-PPAS) presentation, Regional draft budget (RAPBD) and Regional budget (APBD) formulation stages in the e-Budgeting system (apbd.jakarta.go.id)
Direct monitoring feature is in place for citizens’ proposals in the e-development planning meeting (e-Musrenbang) system; Publication of development planning outcome at every stages, in easily accessible forms for the public.
24 | Rencana Aksi Keterbukaan Pemerintah 2016-2017
About Open Government Indonesia National Secretariat Open Government Indonesia (Seknas OGI) is an institution established to facilitate and encourage the realization process of government openness policies in Indonesia. Seknas OGI aims to create a more transparent, accountable, and participatory governance in Indonesia. Seknas OGI is coordinated jointly by OGI Core Team consisting of government representatives and civil society representatives. Government representatives in the OGI Team • • • • • • •
Ministry of National Development Planning / Bappenas President Executive Office Ministry of Foreign Affairs Ministry of State Apparatus and Bureaucratic Reform Ministry of Home Affairs Ministry of Communication and Informatics Central Commission for Information
Civil society representatives in the OGI Team •
Internasional NGO Forum on Indonesia Development (INFID)
•
Perkumpulan Media Lintas Komunitas (MediaLink)
•
Pusat Telaah dan Informasi Regional (PATTIRO)
•
Indonesia Parliamentary Center (IPC)
•
Indonesia Corruption Watch (ICW)
•
Lembaga Studi Pers dan Pembangunan (LSPP)
•
Indonesia Center for Environmental Law (ICEL)
•
Forum Indonesia untuk Transparansi Anggaran (FITRA)
Pewakilan Pemerintah
Perwakilan MasyarakatSipil