“Citizen Voice and Action� Citizen Voice and Action is a social accountability approach designed to improve the relationship between communities and government, in order to improve social services, like health care and education, that impact the daily lives of children and their families.
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World Vision’s approach to Social Accountability: CVA
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OGP definition: “Public Service Reforms”
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Scale & Impact In 2016, CVA in 48 countries in more than 630 Programmes 630 48
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Highlights LESSONS FROM PARTNERING
RESULTS
1. Social Accountability is good for both: Citizens and Government
1. Concrete improvements in key social indicators and quality of service delivery
2. CVA helps connect Governments, Citizens and Service Providers
3. Can be used to improve development effectiveness and accelerate progress towards Global Goals
2. Increased citizen engagement in decision making and implementation 3. Provides platform for partnerships and participation