What the CQC does and how The five CQC Domains/Standards The CQC is the independent regulator of health and adult social care in England. It monitors and inspects services to see whether they are safe, effective, caring, responsive and well-led. When the CQC visits us, it will assess our services and care asking these key questions:
The inspection team will combine the evidence from the inspection with a range of other information including:
Are we Safe?
• National databases
People are protected from abuse and avoidable harm.
This will allow the CQC to decide on a rating for the organisation:
• What the public, external partners in the public sector, carers and staff say about us • Complaints • Information from stakeholders • Service users’ and staff surveys • Peer review schemes
Are we Effective?
Outstanding
People’s care and treatment achieves good outcomes, promotes a good quality of life, and is based on the best possible evidence.
Good Requires Improvement
Are we Caring? Staff involve and treat people with compassion, kindness, dignity, and respect.
Inadequate
Are we Responsive? Services are organised so that they meet people’s needs.
Are we Well-led? The leadership, management, and governance of the organisation assure the delivery of highquality person-centred care, supports learning and innovation, and promotes an open and fair culture. 6
