TOWING Software & GPS
With 20 Years in the Industry,
IS READY FOR ANYTHING
T
he last six, tumultuous months have caused the professionals at Beacon Software to reflect on the past 20 years of progress and look ahead to the future. Beacon has stood alongside towing and roadside professionals during natural disasters, economic disruptions, and now a worldwide pandemic. We see these roadblocks as valuable challenges we can learn from to make our software even better for our customers. We are inspired every day by the courage and passion of the towing and roadside professionals we serve. Over the last 20 years, over 125 million calls were dispatched through Beacon Software, and we increased our commitment to customer security through our “SOC 2 Certification.” This certification makes us one of the few dispatch software companies compliant with the American Institute of CPAs’ criteria for secure, reliable software providers. We take pride in our progress and we have big plans for the next 20 years. The pandemic served as an opportunity to improve our software even further, so Beacon can benefit your business during any situation.
20 YEARS OF SERVICE: THE HISTORY OF BEACON SOFTWARE Today, Beacon Software has over 45,000 users in 30 countries, but Beacon’s advanced dispatch technology began (like most software projects) with a vision and a basement. Ignoring the warnings that the “internet was just a fad,” Todd Althouse, president of Beacon Software, brainstormed Dispatch Anywhere in 1980. After traveling the country consulting with towers and motor clubs, Althouse collaborated with real towing professionals to give time back to the dispatchers, accountants, and towers by developing the first cloud-based dispatch software in 2003. A short two years later, Dispatch Anywhere was put to the test after the levees failed in New Orleans during 34
Tow Professional | Volume 9 • Issue 7
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www.towprofessional.com
Hurricane Katrina. Beacon Software worked together with New Orleans-based towing company Rudy Smith Service to manage the largest towing and recovery effort in U.S. history. It was an unforgettable experience, and it inspired us to forge forward with new, powerful software that would never fail in the event of an emergency. Beacon Software: TowLien In addition to advanced dispatch software, Beacon developed TowLien: Your New Impound Partner. TowLien is the towing and roadside assistance industry’s number one automatic vehicle owner lienholder search and notification software. Since its inception, TowLien has helped businesses process and impound hundreds of thousands of vehicles. TowLien recently underwent a complete overall. This latest update means users can look forward to even more great features. Learn more about the new version of TowLien at https://TowLien.BeaconSoftCo.com. 20 Years of Data To celebrate the last two decades, Beacon Software took a look at 20 years’ worth of data, and the numbers did not disappoint. The following statistics represent the millions of towing and roadside assistance professionals we help every year. • Over 125 Million Calls Dispatched • Over 2 Million Calls Automatically Billed to Motor Clubs • 2 Million Job Updates Processed Daily • 1.2 Million Man-Hours Saved Annually • 1 Million Email Invoices Sent through Dispatch Anywhere in the Last 12 Months • Over 250 Thousand Vehicles Currently Impounded • Over 600 Thousand Vehicles Processed Through TowLien • Over 10 Thousand Mobile App Users
