an expert Witness BY JAMES E. LEWIS ///
Make the most of COVID 19
and unusual circumstances
W
hen Covid 19 surfaced, most of us thought it would go away quickly and wouldn’t put much of a dent in our businesses – we were wrong! However, it’s a great time to begin streamlining your business through training, cost savings, and bolstering your reputation and business footprint. Have you ever had a customer meet you at a shop when you drop off their vehicle? Or maybe the guy who runs the service shop sees the vehicle as you tow it in? Do you think for a 10
Tow Professional | Volume 9 • Issue 6
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minute that the shop owner wants to take responsibility after you or one of your people ran a chain through an alloy Audi wheel? What would happen if that person would take a photo of it and report this scenario to the vehicle owner, if the owner wasn’t present? That wheel is $474.00, by the way. Plus, the loss of business from that vehicle owner and perhaps even the shop. I credit the photo to my friend Ed, but also to the lunkhead who damaged the wheel on the Audi Q5 and his boss www.towprofessional.com
– you can’t tell me for a second that the boss doesn’t know what this cat is doing while he’s running around. The guy is shortcutting and doing dangerous and damaging things, and keeps doing it because he (a) didn’t get decent training, or (b) did get training, but thinks you don’t care or both.
How about a new angle on the training and responsibility idea? Generally, I prefer not using analogies, but I need to make this comparison.
