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Volume 9 • Issue 8 • 2020 www.towprofessional.com
LOCK OUT TOOLS
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PLUS: AN EXPERT WITNESS: Negative Behavior Correction INSIGHTFUL TALK: Motorclubs in 2020 FUEL 4 THOUGHT: Be Kind to Your Mind
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TOW PROFESSIONAL
CONTENTS
INDUSTRY NEWS TOWING & RECOVERY
6| 10 | 12 | 13 | 14 | 15 |
Volume 9 • Issue 8 WWW.TOWPROFESSIONAL.COM
SERVICE TRUCKS 24 |
Dynamic
30 |
TowMate
36 |
Collins Dollies
38 |
Custer Products
50 |
Steck
Jerr-Dan Mach 1 TRAA Ranger SST Webfleet Beacon Software
an expert Witness BY JAMES E. LEWIS ///
16 |
Negative Behavior Correction
40 |
INSIGHTFUL TALK BY DAN MESSINA ///
20 |
Clore
LOCK-OUT TOOLS 44 | Access Tools
Motorclubs in 2020
MOTOR CLUBS & ROADSIDE ASSIST APPS 54 |
Mach 1
56 |
Urgently
Fuel 4 Thought BY D.J. HARRINGTON CSP
22 |
Be Kind to Your Mind
IN EVERY ISSUE 4| 58 | 2
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Editor’s Letter Dealers Place
63 | 64 |
Market Place Ad Index
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PUBLISHER’S
LETTER
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Volume 9 • Issue 8 WWW.TOWPROFESSIONAL.COM
The sky is not Falling, Just the Leaves!
W
e have found ourselves in the 4th quarter amid Covid-19 pandemic and facing an unknown with our Presidential Election
Professional Your Resource for Towing & Recovery
PUBLISHER Darian Weaver President & Publisher darian@towprofessional.com William Burwell National Sales Manager w.burwell@towprofessional.com
in our Country! There is one thing I know for sure, no matter who is in the White House, or what sickness is at our door, bills never stop coming! What do you do, you might ask? Do what got you to where you are today! Start by staying positive, focus on your customers, love on your family and employees that are going through the same situations. It will make us all stronger in the long run to simply focus on what we can control, and to heck with the rest! In this Issue our expert Witness James Lewis covers “Correcting Negative Behavior,” Dan Messina’s Insightful Thought addresses Motor clubs and Road Service apps in 2020, and DJ Harrington’s Fuel for Thought asks us “To Be Kind to Our Mind.” In this Issue we dive into a look at Dynamic’s Service Truck, various manufactures accessories to stock your service vehicle from A-Z. We also look at the current offerings for “Lockout Tools, “and we hear from Mach1 Services, and Urgently on their products and plans to assist owners with opportunities to add additional revenue streams through their services. Tow Professional has made some changes as well! 10 years ago, I started this publication, I was a much younger more energetic man of
PRODUCTION Shirley Ogburn Editor Clint Cabiness Creative Director clint@dialedinmediagroup.com
CONTRIBUTING WRITERS Todd Althouse – Beacon Software Anthony Gentile – Dynamic Mfg. Matt Gunzenhause – TT/ Webfleet D . J . Harrington CSP James E. Lewis Bill Maddox – Urgently Dan Messina Laura Narpaul – Mach 1 Julian Packin – Access Tools Jim Shellhaas – Ranger SST
37 years and extremely excited about the market! I met another carbon copy of myself only 3 months into the business that worked for my direct competitor, by the name of William Burwell. William was energetic as well, he introduced himself and immediately wanted to know more about this new dreamer in the market. We had an hour-long conversation that established not only mutual respect but a friendship over the last 10 years! Today William Burwell joins Tow Professional as our National Sales Manager. I thank God for the appointments made in my life like this, and the opportunity to serve others in this tremendous community!
Darian Weaver President & Publisher, Tow Professional
Executive and Advertising Offices 2007 Old Montgomery Hwy, Suite B Birmingham, AL 35244 Toll free: 888-802-8544 Fax: 205-978-1550 www.towprofessional.com Tow Professional is published nine times a year by Over The Mountain Media, Inc., 2007 Old Montgomery Hwy., Suite B, Birmingham, Alabama, 35244, USA. Tow Professional is distributed free to qualified subscribers. Non-qualified subscription rates are $57.00 per year in the U.S. and Canada and $84.00 per year for foreign subscribers (surface mail). U.S. Postage paid at Birmingham, Alabama and additional mailing offices. Tow Professional is distributed to qualified Towing & Recovery’s Top Decision Makers. Publisher is not liable for all content (including editorial and illustrations provided by advertisers) of advertisements published and does not accept responsibility for any claims made against the publisher. It is the advertiser’s or agency’s responsibility to obtain appropriate releases on any item or individuals pictured in an advertisement. Reproduction of this magazine in whole or in part is prohibited without prior written permission from the publisher.
For a new free subscription, address changes or corrections, please visit www.towprofessional.com and click on the “subscribe” tab.
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INDUSTRY NEWS TOWING & RECOVERY
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err-Dan’s exclusive Touchlink system features incab electronic controls that come standard with an overhead switch panel, as well as an additional underlift control panel as an option. Available on all heavy-duty wreckers & rotators, this system increases operator functionality by allowing control of lighting without ever leaving the cab. Two touch pads and a CAN-Bus based system that reduces complexity and harnessing are included. Created with the operator in mind, the system has built-in troubleshooting with indicator lights and the
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panel allows the operators to safely remain in the cab to control lighting including: the light-bar, front, side and rear strobes; flood and work lights. Smart system awareness allows the operator to turn off all lighting from inside the cab. Centrally located for ease of access to all electrical components, the Touchlink control system includes an automotive style fuse and relay panel. Central electrical enclosure means direct serviceability, and the panel is water-resistant for increased durability and stability. Contact a Jerr-Dan distributor today to learn more.
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INDUSTRY NEWS TOWING & RECOVERY
SPURS’ LONNIE WALKER BECOMES INVESTOR IN SAN ANTONIO-BASED COMPANY, MACH1 SERVICES SAN ANTONIO — San Antonio Spurs’ Lonnie Walker IV is now an athlete-investor in the San Antonio-based company, Mach1 Services. Mach1 Services is a new on-demand, roadside app created in San Antonio by Rick and Laura Narpaul. The app brings roadside services quickly, safely, and with well-vetted service providers currently servicing Austin and San Antonio. The app is found in all app stores and can be used across all devices. “In the health, pandemic atmosphere that we’re living in, I think it’s important for people to realize that this type of service exists,” said Co-Founder and President Laura Narpaul. “People are looking for ways to save money. So we’ve had customers say they are canceling their memberships to other places just because they realize this on demand. They can get it now and it does not have any membership fees.” With San Antonio being “Military City,” it is important that Mach1 reflect this. “Rick is a veteran. We do a lot with veterans here in San Antonio and try to hire them,” Laura Natpaul said. “Some of our stakeholders are either veterans or active duty. So that was also a big part of being here in “Military City” and trying to grow a company here to support that.” Said CEO Rick Narpaul: “It’s a double whammy. It’s a veteran-owned business. San Antonio-owned business. Minority-owned business. And a tech company.” “And women led,” Laura added. Mach1 has everything a roadside service app needs for customers. Whether it’s services for flat tires, dead car batteries, locked keys, local police, or non-emergency services, Mach1 has it all and is what drew the Spurs star to becoming an investor.
“I love technology, I love tech. I love how the app works,” Walker said. “Once I met the founder, I knew it was a great fit for me and for myself and my family. I truly thank Rick, Laura, and Rahul Patel (FSM Sports Marketing Group founder) for making this happen as well.” And the feeling is mutual at Mach1. “When he heard about Mach1, he knew it’s something to get behind because he would definitely use it. He uses apps for almost everything,” Narpaul said. “One of the things that Lonnie and I actually had a conversation about was, ‘You’re an athlete. You’re not going to be an athlete forever. However, whenever you retire, you still got a full life ahead of you.’” Walker notes how impressive the app is and the services provided. He also appreciates that Mach1 is San Antonio-based and believes this can be the start of a technology revolution for the city. “San Antonio has embraced me as a member of their community, and it’s only natural that my first company is based right here in San Antonio,” Walker said. “I think this is honestly a huge step, not just for my own, but also for San Antonio.”
Lonnie Walker, Mach1
Laura Narpaul, Lonnie Walker, Rick Narpaul, Mach1 Services 10
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As a new athlete-investor, Walker hopes he can show he is more than an NBA player. And investing in Mach1 allows him to shine off-thecourt. “I would say it means everything. It’s very important to invest, just as a pro-athlete,” Walker said. “Just to show how diverse we are, other than just seeing us playing basketball the whole time. Sometimes, you have to find things that you’re passionate about.”
Investing in businesses can be tricky. Fortunately for Walker, he is in good hands with Mach1. Both Rick and Laura are supporting Walker not just as an investor in Mach 1 but in all aspects of his life. “We support him 110%.” Narpaul said. “Not just his amazing talent on the court, but also what he’s done in the community.” “With his recent volunteer work that he did in helping clean up the city of San Antonio downtown to selling the artwork, the custom artwork and awareness for child abuse. I think we support him just as much as he supports us and we’re ready to see him do great things with his foundation.” Mach1 is available now across all mobile devices at all app stores. It is not a motor club. It is a free app providing an array of on-demand roadside assistance with reliable mechanics everyone can have at the tap of their finger.
Said Walker: “I think this is honestly a huge step, not just for my own, but also for San Antonio. I’m truly excited with what they’re doing as a brand.” “Mach1, since the day we had this idea, the motto of the company has been people helping people and that will remain as long as we possibly can keep it,” Narpaul said. “With the on demand model, the free download, the no membership fees, it’s really accessible for just any person to go and get help when they need it.”
“Being able to invest and be involved in this. I’m just truly blessed,” Walker said. “Being able to have an app like that and fully invested and you fully trust that they’re going to come and help you out, not only in a help situation, but also in a safety situation.”
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INDUSTRY NEWS TOWING & RECOVERY
TRAA FILES COMMENTS ON TWO KEY PROPOSED REGULATORY CHANGES TRAA WORKING FOR YOU Washington, DC – The Towing and Recovery Association of America, Inc.® (TRAA) filed comments today on two proposed regulatory changes that will have a significant effect on the towing industry. As the only voice of the towing industry on a national level, TRAA is constantly monitoring various Federal Agencies as well as Congress for anything that could impact the towing industry. What may surprise you is that one of these two proposed changes comes from the Substance Abuse and Mental Health Services Administration (SAMHSA) which is not typically an Agency that the transportation industry would be overly concerned with. The other proposal comes from a more traditional Agency to monitor, the Federal Motor Carrier Safety Administration (FMCSA). First, SAMHSA has requested comments on changes to the Federal Workplace Drug Testing Guidelines with the intention of creating a regulation that would allow hair testing to be used in place of the current method of urinalysis. TRAA
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opposes this for a number of reasons including the validity of the test, potential discriminatory racial bias, and a cost factor estimated to be four times the current cost of urinebased drug testing. In a four-page letter submitted to SAMHSA, TRAA details why this proposal is detrimental to small businesses, especially in the towing industry. Their comments, among all others, can be viewed at www. regulations.gov by entering SAMHSA 2020- 0001-0002 into the search bar. Second, FMCSA has proposed a pilot program to collect substantial data on the safety of allowing drivers under age 21 to operate commercial motor vehicles in interstate commerce. This is in addition to the under 21-year-old military pilot program that is already under way which allows drivers under age 21 with certain military experience to operate commercial vehicles in interstate commerce. TRAA has filed comments in support of this proposal as it will allow for collection of invaluable safety performance data that will, in their opinion, support the safe operation of commercial vehicles by drivers under age 21. TRAA believes this will allow for their members to access a larger pool of qualified labor as tow truck operators and road service technicians. TRAA contends that there should not be some arbitrary distance or age limit placed upon operators of commercial motor vehicles simply because they engage in interstate commerce. These limits place an extreme burden on operators of commercial vehicles that are based on or near state borders. Their comments, among all others, on the under 21 pilot program can also be viewed at www. regulations.gov by entering FMCSA 2018-0346-1124 in the search bar. You can support TRAA’s legislative efforts on behalf of the whole U.S. towing and recovery industry by joining as a member at www.traaonline.com/ join-now.
INDUSTRY NEWS TOWING & RECOVERY
Coming Soon – Ranger PW with LPR Ranger PatrolWorks with License Plate Recognition (LPR)
R
anger is launching major functionality improvements for Relocation/Private Property Impound (PPI) later this year. The new solution advances manual/visual approaches to include automated LPR detections – primarily aimed at apartment complexes, university lots, and temporary parking lots (e.g., events, hospitals, airports) • The advanced solution changes the game in private property enforcement • The current process in Ranger is based on manual identification of vehicles without a valid permit for a lot, or in violation of policies – e.g., blocking a fire lane or hydrant • The new solution features cameras on a patrol • Towing (LD, HD) vehicle to quickly identify violations based on SIMPLER: Easier to Use • Lot Management • Streamlined data entry (and easy reuse) license plates – e.g., LP not recognized or in wrong lot • Recovery • Pre-set•account or “on-the-flsoftware y” Thepricing integrated completes the PW with LPR • Automatic “chalking” identifies vehicles that are in • HD Repair • Integrated Credit Card processing, with pre-authorization solution Visitor spaces longer than allowed • Transport/ SMARTER: More Effective • In-Vehicle System: provides the patrolHeavy vehicle with Hauling • There are expanded revenue generating • Visual Dispatch - ALL open jobs, ALL available trucks, on • Relocation/ data= better - “White” opportunities for property managers and towing ONE screen:up-to-date drag, drop >> assigned deploymentand “Black” list LPs for fast Private Property reliable on-scene detections • Pinpointingand of incidents by Dispatch = shorter driver ETA’s companies • Locating customersArchitecture: using their cell phone enables a third-party Parking • “lost” Solution • Violations will trigger tickets based on parking Management TEAMWORK: Faster Company (PMC) – distinct from one policies published by the property customer email, and orExtras, more towing companies - to work with property • Tow requests will be generated automatically based • Drivers input signatures for damage and charges The PMC could be the towing company. on the policy rules. The tow could be immediate (e.g., • Mobile appmanagers. calculates correct pricing for But the solution provides flexibility for a PMC to be on-scene payments expired Guest Permit) or based on frequency of the • Streamlinedthe accounting with link to QB problem-solving interface for permit holders violation (e.g., third time in the wrong lot) on behalf of a property manager, to independently • Not only will Property Managers have an added patrol lots, and to manage assignments to towing revenue opportunity from tickets, but they also operations have the flexibility to easily sell permanent or Guest • Portal for Property Managers: provides a mobilepermits (on-line) friendly application for approving license plates, • Ranger’s current PatrolWorks Mobile solution entering temporary permits for contractors and complements the new LPR capability visitors, viewing violation records, and tracking daily • When the LPR detects a violation, a spotter can add activity pictures and information using PatrolWorks Mobile. • Portal for Permit Holders: provides a mobile-friendly Ranger matches the “due diligence” information to application for registering their vehicle(s), purchasing the violation for a complete record permanent and guest permits, viewing violation • PatrolWorks Mobile already enables the entry of information, and paying for tickets other violations that are not based on an invalid LP/ CA MORE
DRIVER LLS PER
2019_RANGER_SST_american_towman_ad_R3.indd 1
permit – e.g., vehicles parked in loading zones or EVonly charging spots • The capabilities of PatrolWorks Mobile has also been advanced to include automatic recognition of license plates, and rapid picture-taking – adding to the productivity of a Spotter
7/11/19 12:54 PM
The next generation in private property enforcement is being readied for launch. Are you ready for higher productivity, increased revenue, and improved customer service? Please call for more information: 440.498.1495 www.towprofessional.com
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INDUSTRY NEWS TOWING & RECOVERY
Future-proof your tow trucks tracking with the New LINK 740 from Webfleet Solutions
W
e are excited to announce that our next generation of telematics, the LINK 740 is now available in the United States. Alongside the trend of mobile network operators migrating their network from 2G/3G, we are happy to disclose our next generation LINK 740! LINK 740 is a future-proof vehicle tracking and fleet management device using the LTE-M mobile network technology. The first-choice fleet management device optimizes your workflow with broad integration. Equipped with CAN & Bluetooth connectivity and offers I/O interfaces, LINK 740 is designed to improve your fleet’s performance, helping your business advance to the next level.
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BENEFITS • Optimize your workforce & business performance by improving your fleet performance using precise up-to-date vehicle data and reduce your running costs by monitoring real-time and historical fuel usage. • Support crash detection and driver behavior analysis • Take the stress out of your operation. Manage 14
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your tax responsibilities using automatic logbook. Improve driver’s performance and safety using driving style analysis. CAN bus connectivity for cars & LCVs allows fleet managers to access more precise vehicle status monitoring with information on actual vehicle odometer (rather than GPS odometer), fuel consumption, inspection intervals and malfunction indicators, and more. Integrate easily with additional hardware, e.g. Webfleet Solutions’ PRO Driver Terminals, sensors. Access a wide range of business applications with Bluetooth, 1-wire interface and up to 5 in/output design connect you to a large variety of different uses. For those managing Electric Vehicles (EVs), it’s now possible to stay connected with complete visibility of the EV’s battery level, charging status, remaining charging time and remaining driving range.
Last but not least, LINK 740 is equipped with end-toend data security and data privacy. It is a robust vehicle tracking device that you can rely on for a quality length of time. Take you fleet management to the next level. Visit webleet.com or call 205-728-9135.
INDUSTRY NEWS TOWING & RECOVERY
Beacon Software Increases User Functionality for Towers Impacted by COVID-19
B
eacon Software recently added new, flexible features that business owners can customize to suit their needs. These features increase user functionality without raising the price tag of the software. Specifically, Beacon targeted businesses that now need to see more consistency in their budget as well as increased safety features. The following are some of the upgrades Beacon made for businesses pushed to change their routine during COVID-19.
Custom Features Designed to Save Time Three of Beacon’s new features are specifically designed to reduce the time spent completing reporting, invoicing, and updating. It is now easier than ever to document detailed reports and access the most commonly used software functions. • Custom Favorite Reports. Dispatch Anywhere now provides easy access to your most commonly used reports, eliminating the need for time-consuming searches. • Invoice Narrative/Recovery Report. Useful for jobs that need more explanation! Document recoveries and display job summaries on any customer invoice. We also include Narrative Template so users can quickly get started while writing a new narrative. • TowStatus Job Updates. TowStatus Job Updates are now available at no extra charge! TowStatus allows you to automatically send status messages to your customers via text or email. Status messages can include verifying addresses, driver location, and arrived messages to customers. • Customer Locate. Send a text message to customers in order to verity their exact location from the phone’s GPS. Safety Features During COVID Keep your drivers and customers safe during COVID-19 by using software designed with contactless user transactions in mind.
• Automatic Statements and Invoices. Beacon released automatic statements and invoices for contactless and paperless transactions weeks after COVID became a substantial hurdle in the towing industry, protecting drivers from frequent, in-person contact. • Contactless Signature Capture. Beacon Software has now enabled contactless signature capture for TowTickets, Damage Waivers, key Drop Offs, and Credit Card Payments. Keep your drivers and customers protected every step of the way by ensuring they do not need to make any unnecessary personal contact.
About Beacon Software Beacon Software creates technology that enables towing & roadside providers to manage, update, dispatch, track, and invoice jobs, in real-time, from anywhere in the world. Beacon Software’s “SOC 2 Certification” makes Beacon one of the few software companies compliant with the American Institute of CPAs’ criteria for secure, reliable software providers. This means your data remains secure regardless where you access it, and rigorous compliance standards are met to keep your data safe and available. Beacon’s mission is to provide a suite of features that allows towing & roadside professionals to run their businesses without technology getting in the way. Contact us at BeaconSoftCo.com for a live demo today and ask about our free trial options!
www.towprofessional.com
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an expert Witness BY JAMES E. LEWIS ///
Negative Behavior Correction A
s a follow-up to last issue’s article about negative behavior, complaining, and other detrimental activities your employees may be engaging in, I want to go over several approaches to help you correct this costly cycle of action before it cripples your business. The first and foremost consideration I ask you to realize is that no matter how good an operator 16
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or dispatcher is, and how much you’ve invested in them, if they’re complaining, whining, bringing other people down, gossiping, and the biggest one – showing a bad attitude at your customer’s locations…. they’re costing you much more than you’ve already spent. That’s one of those unseen situations that may not be directly apparent, but I promise you you’re losing employees because of people like that, and your
www.towprofessional.com
customers see the attitudes and actions and form opinions about your business. There’s a quote floating around that I truly love, and it applies here:
Nothing will kill a great employee faster than watching you tolerate a bad one. Think about that for a moment. In a company I’m familiar with, there’s a young man who lies continually,
In recent history, there’s no track record of anyone getting fired for seemingly major offenses. Newer drivers, those hired in the past couple of years, haven’t seen anyone terminated for cause, and this young guy skates by with his bad attitude, smart mouth, and poor driving skills. What possible motivation are you giving the rest of the crew to behave and operate professionally? This guy regularly gets away with it, so why should I work so hard and be careful? Damaged a car? No biggie, the boss will cover it and I won’t get fired. Cursed out the guy with 20 years in the field? No biggie, we’ll get called into the “principal’s office, the issue will be minimalized, and the older guy will just have to live with it. You reap what you sew, and what you reap is a group of guys who grumble and perform at a mediocre level at best – the guys who screw up aren’t being dealt with and the guys who do great aren’t being rewarded. Congratulations! You have a belowaverage crew.
Increase your ROI by minimizing: » Time spent
communicating between dispatcher and driver
» Fuel costs from
unnecessary mileage, speeding and idling
» Maintenance associated with wear and tear
» Phantom tows (cash jobs)
» Wrong addresses
Complaining – People whine.
snitches on people over petty things, and isn’t a good driver. He’s taken out a mailbox or two, damaged another driver’s truck, gotten stuck when he should have planned better, requiring a heavy to go out and rescue him… and his attitude is atrocious. Even though he’s young, he’s a know-it-all, and is openly disrespectful to older, more experienced drivers. The rumors and innuendo are that you can’t get fired from the company.
Tow drivers and truckers whine. It happens. There’s a couple of jokes that fit in here. What’s the difference between a tow driver and a puppy? A puppy quits whining and crying after 8-10 weeks. What do you have with 40 tow drivers in your basement? A whine cellar. What you do with complaining is up to you. If you hear it, shut it down. The main problem with someone complaining about how Joe get fewer calls than me, or I had to do more than Joe…is that it creates a whining contest almost every time. Each drive may feel the need to compare their woes and professed atrocities, and it kills the attitude of just about
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Let’s drive business. Further. For more information:
webfleet.com/towing Call: 205-728-9135 timothy.smith@webfleet.com
an expert Witness BY JAMES E. LEWIS ///
everyone, likely for the rest of the day or even the week. A group announcement may work well at your next safety meeting or training session. It’s not a matter of being an authoritarian or a dictator, and those words may come up as the complaining continues but explaining the flow of activity that extends from these public sessions should make sense to your people. Explain what it costs in attitudes and productivity. If they feel slighted over something, explain that you or your manager are the only ones who need to hear it. Complaining to Bob about Joe does nothing for the perceived problem or the employee – Bob can’t help them fix a problem with Joe, but you can.
Negative attitude – there are millions of quotes and phrases that
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center around the notion that attitude is everything. Attitude goes hand in hand with complaining, gossiping, and other negative behavior, or it reflects professionalism and pride. Not everyone can have a perfect day every day but teach your people to check their attitudes at the door, especially when dealing with your customers. You may ask them this: Are you having a bad day, or did you have a bad five minutes that you’re milking all day?
Pettiness – This attribute is directly associated with the amount of emotional maturity a person has. Goes back to the argument or complaint that Joe got more calls than me, or I worked harder than Joe. Grow up. Be an adult. This person is an adult working for a company, not a child in elementary school. This is a situation that only some tough love can fix. The know-it-all – This person damages your company in significant ways. They minimalize other’s qualifications and experience to make themselves feel better. It’s a form of bullying, and if you put up with it, you’re an accomplice. Pull the person into a closed-door meeting and explain to them what they’re doing, since it’s most likely they don’t see it. The know-it-all can easily cost you some employees as they search for another company where they don’t feel dogged all the time or made to feel like idiots. No one wants to feel stupid, and that’s the hidden agenda and goal of the know-it-all – to make others look stupid so they can look smart.
The one-upper – In the
this person is always there to make others feel insignificant and themselves look cool or smart. Limit the amount of downtime for your crew by assigning busy work and break up these unofficial meetings where the one-upper is the center of attention – and you’ll limit their effectiveness. Also works for complaining sessions.
Not my job – It depends on your pay structure and the way you outline a person’s responsibilities, but some folks just like to set unrealistic boundaries around themselves to avoid doing anything extra or going the extra mile to help the company or a fellow employee. You must ask yourself if it’s worth it to keep someone who always blurts out, “It’s not my job,” and does the bare minimum to get by. Sounds a lot like milking the company clock to me, and that costs you money. The interrupter and the whiner mentioned in last issue’s article are handled just like the complainer and know-it-all. Limit the amount of time they can make an impression on other employees. I jokingly told one guy that if he wanted to whine and complain, he should go into the bathroom and complain into the mirror so he’s not trashing everyone else’s day. His feelings got hurt, but he got over it – I made sure to do it in a group setting so others could help enforce the idea. Most of all, it’s about establishing rules and expectations. If you don’t have regular meetings and discuss these issues, along with other dayto-day problems and solutions, you ‘ll find yourself always putting out fires instead of practicing fire prevention..
complaining scenario, or the “shooting the breeze” sessions, www.towprofessional.com
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Now with WEBFLEET: A “Slow Down, Move Over” Solution
Now, Webfleet Solutions and HAAS Alert are partnering to protect your drivers and help save lives. Any tow truck with Webfleet Solutions’ LINK 530/740 can activate Safety Cloud® to immediately protect their drivers by sending a real-time alert to surrounding vehicles to “Slow Down and Move Over.” Let’s drive business. Further. For more information:
webfleet.com/towing Call: 205-728-9135 timothy.smith@webfleet.com
INSIGHTFUL TALK BY DAN MESSINA ///
Motorclubs in
2020
F
or the past six months TowTrax has been working with motor clubs and tow companies on how TowTrax can support the industry. TowTrax was designed to be a win, win, win for everyone. Win – Motor Clubs – Improve ETA’s, better relationships with tow companies; Cut expenses (Call Centers) Win – Tow Companies – Getting tows they never had before, better communications with Motor clubs, easy billing process Win – Consumer – Better experience, Improve ETA’s Since we started processing tows for motor clubs, we have learned a lot about the industry. The motor clubs face
difficulties trying to find tow companies to run their jobs in remote locations. A lot of the smaller companies have gone out of business because of the pandemic. The larger companies had to cut back, and motor clubs are no longer part of their business plan. Then the pandemic created a problem at the call centers where they could not get staff for their call centers. Our customer gave TowTrax nine cities in eight states and wanted TowTrax to support these areas because it was difficult getting tow companies in these cities. Since TowTrax built the network in the cities our customers requested, we have experienced great success. The following is a sample of some of the calls. Notice the ETA’s and ATA’s. (See chart)
VEHICLE Job # 82 88 93 97 98 105 108
20
Date 10/7 10/7 10/8 10/8 10/8 10/8 10/8
Description White Nissan Jeep Cherokee Liberty Jeep Ford Escape Silver Hyundai Honda Accord Chevy Impala
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Area Syracuse Syracuse Syracuse Syracuse Syracuse Syracuse Syracuse
Time 1:04 pm 4:33 pm 12:24 pm 11:37 am 9:12 am 2:55 pm 6:34 pm
ETA’s 17 30 16 16 5 25 7
ATA’s 15 21 15 14 6 24 8
How are we doing, you might ask? We are doing well, however it did not come without some pain. The tow companies in these remote areas took some time to build their trust. The motor club also faces issues with the consumer and getting all the correct information when they call for help. It is surprising to me how the tow companies in each state and small city are different. As TowTrax continues to grow with each customer we bring on, our network increases. This will make things better for the motor club. One problem the motor club has is overpaying for the service. Here are a few war stories I have heard: 1. A motor club paid with a credit card $720.00 in Oregon for a flat tire change. That never took place because the consumer called and said the problem was resolved. 2. On super bowl Sunday a motor club paid $425.00 for a lock out in Texas that was 20 miles away. 3. I was recently talking to a tow company in Pennsylvania that told me a motor club call him and was authorized to pay $1,000.00 for a flat tire 200 miles away. The consumer was already waiting 9 hrs. for help and it would have been another 4 hrs. so the tow company refused the job. With TowTrax these types of stories are eliminated. We can improve the customer experience by improving the ATA’s Because of the tow companies making up our network, they are not familiar with motor clubs and how they work. They do like TowTrax for the following reasons: 1. We are giving them tow they never had. They get it right on their phone and they can accept the tow or just ignore it if they do not like the price or distance. 2. By being selective they control the expense on each tow saving on gas. 3. They increase their revenue because they can do more jobs because of the distance. 4. TowTrax pays the tow companies saving the motor club problems dealing with tow companies, and the tow companies having problems with motor clubs.
The big winner at the end of the day is the consumer. 1. Their ATA’s are reduced by as much as 50% so they are not standing on the side of the road for 9 hrs. or more, waiting for a tow truck. 2. They are in contact with the tow truck driver knowing exactly where the tow truck is. 3. The consumer could add comments about their experience. Because of the pandemic and all the other problems motor clubs are facing today some are forced to change their business strategy or worse, sell out to other motor clubs. In 2021 our industry will be facing many obstacles. I was already told some of the tow shows will be canceled next year because the convention centers will be closed. Motor clubs will have to find new ways to build their existing networks. TowTrax can build networks in remote areas that can relieve some of the pain of the motor club. We will all have to work hard to make this a WIN, WIN, WIN for all.
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New Asset Tracker in Webfleet Solutions
Now you can locate and monitor all of your vehicles, trailers and other powered assets with one easy to use system. Let’s drive business. Further. For more information:
webfleet.com/towing Call: 205-728-9135 timothy.smith@webfleet.com
Fuel 4 Thought BY D.J. HARRINGTON CSP ///
BE KIND TO
YOUR MIND
B
efore writing an article, I sometimes think whether it would really help me rather than just something thoughtful to read. Writing an article is “self-help” for me. I must ask if COVID-19 has been getting to you. It has me. Have you been drinking, smoking, or eating more than usual? I have! Way too much ice cream at night. Do you have difficulty sleeping at night? I have! Are you grouchier and more argumentative than usual? I am! Did a close friend or relative die because of the coronavirus disease? Sadly, I can Yes to that question! Do you watch television more now than you did before March 15th, 2020. I have! The reason I can say yes to all my questions is because there are no conventions going on at which I would be speaking. Here is another big question.
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Do you have more financial problems since COVID-19 arrived? I know I do. If you’ve answered “YES” to any of the above questions, then this short article was written especially for you. It is called “Be Kind to Your Mind”. During these last months, I started taking deep breaths to slow down my breathing. I also started to learn ways to cut down stress. Maybe what I am about to share will help you as well. Some suggestions are taking more walks and while walking you should meditate. I am a Christian, so I have been praying more while I walk the neighborhood and reading good, Christian books while inside. Yes, I do pray for my fellow towers every day. Even though I might not know struggles each of you might have, I also pray for everyone living in each
home as I walk past them. One of my dearest towing friends was recently diagnosed with cancer, and it’s not an easier cancer to manage either. It is a bad kind of cancer. I check on this friend once every two weeks, just to let him know that I am praying for him and to see what challenges I should address each time I pray for him. Here’s what some of you have said when you’ve called to check on me., “I was thinking of you, DJ. How have you been?” Other relaxing techniques or suggestions to destress could listening to favorite music or other activity that you’ve always enjoyed. Today, my son-in-law informed me that the project located in my backyard is costing me too much time and money to complete. That is okay with me because what he does not realize is that project is helping me cope with this NEW NORMAL. That belaboring project is strictly mental health for me. As each new problem occurs, it gives me another chance to worry about something else besides not speaking. Here is another thing that I have done. I have found that picking up the telephone and talking to my loves one can help me too. In some cases, I have
not been aware of their needs as I should have been, particularly those that are isolated due to this pandemic. Since I am one of 12 children and have siblings at different levels of financial security, we as a family have been helping one of my sisters whose going through a very tough spot in her life. She lost to much weight, and her regular doctor sent her to two different specialists, and for now they believe it is all in her head. My sister has worried incessantly that anyone or anything could give her the virus. So, we can say, this virus threat has affected her mind. Maybe that is why I have titled this article, “Be Kind to Your Mind”. The whole Harrington family has pitched in and are coming together to help my sister through this difficult time. If you or someone that you care about have been feeling overwhelmed with emotions, such as sadness, depression, or anxiety or just want to harm yourself or others, please seek professional help. It is the right thing to do. For me, I talk to friends who have their heads on straight. Since I have more time on my hands now, I
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Fuel 4 Thought BY D.J. HARRINGTON CSP ///
spend one extra hour per day reading a good Christian and a self-help book. I thank God for all the many blessings that he has given me and my good friends in the towing industry. I also thank him for my friends at the Tow Professional magazine and especially Darian Weaver. It’s important to remember that tough times usually do not last but tough people do. There is another encouraging quote that many people reference during difficult times. “This too shall pass” is a famous line often quoted by many people during tough situations. While many people use this phrase and attribute it to the Word of God, the reality is that this line is never spoken of in the Bible. There is no exact verse that says, “This too shall pass” in any chapter of the Bible. However, God does promise to be with you during good and bad times of your life. Thanks for reading my article this month. See you next time. P.S. God answers prayers! If you read this article and you want me to pray for something special for you, your business or a loved one in your life, text, email or call me with your request. It certainly would be my pleasure to lift prayers on your behalf.
No matter what you’re towing, we’re always behind you.
Stay protected with insurance from Progressive. With policies customized for tow truck drivers, we offer Primary Liability limits up to $2 million and specialized coverages like On-Hook and Garagekeepers Liability.
Call your local agent or visit ProgressiveCommercial.com.
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Progressive Casualty Ins. Co. & affiliates. Specialized coverages may not be available in all states or situations. In Texas and Virginia, Garagekeepers Legal Liability coverage is called Storage Location insurance. In these two states only, On-Hook Towing insurance is then called Garagekeepers Legal Liability coverage.
Our mission is to: • Evoke the public conscious to understand they are the most powerful source to define life and death on our Nation’s highways. • To educate and make them aware they need to make a life change so first responders can live theirs! • To unite all common industry first responders to train, educate and motivate the public we serve to just
OVER ONE – LOSE NONE!
overone.org www.towprofessional.com
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SERVICE TRUCKS
Dynamic’s SERVICE TRUCK A Solid Towing Industry Solution! By Anthony Gentile, President – Dynamic Towing Equipment and Manufacturing
D
ynamic Towing Equipment and Manufacturing has another solid towing solution to the industry! Dynamic worked with motor clubs and towers across the country to design a service truck specifically tailored to satisfying the customer’s needs. We spoke directly with those who already owned our trucks and even spoke to our potential customers who are considering them. Listening to what they said, we then turned their feedback into features that empower them to work more efficiently and quickly resulting in higher revenues and lower costs of operation.
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Specifically, we found that an effective service truck needs plenty of storage, additional recovery capabilities, and increased safety, so here is what we did to design a service truck that delivers what our customers need:
WE CREATED PLENTY OF STRATEGIC STORAGE SPACE. The Service Truck is equipped with four rollup-door storage compartments for safe and easy curbside access totaling an amazing 80-cubic feet of usable space. The fenders are
poly, so no more rust, and they are lighter, so you can carry more cargo weight without the risk of being overweight. These huge compartments can be delivered with an optional adjustable rack system for vehicle batteries and can provide safe stowing of up to 36 batteries in large boxes able to hold enough batteries to cover most vehicles on the road. The boxes have adjustable shelves with tie-downs, so the batteries are always secured while in motion. In addition, both sides of the Service Truck have wide toolboxes and another large storage compartment on the deck for a total of seven compartments. Accompanying deck space measuring 54” x 85” allows for plenty of space for dollies, go jacks, and additional storage options. Also, tool-box compartments are installed to accommodate all normal roadside assistance tools and equipment as well as an air compressor with front and rear quick disconnects to allow the tech complete flexibility to service vehicles in all positions. Even with the additional storage boxes, the center deck is still open for additional storage of equipment.
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SERVICE TRUCKS WE INCREASED OUR TRUCK’S RECOVERY CAPABILITIES ELMINATING THE NEED FOR MULTIPLE VEHICLES. We decided to add a 5000-lb. wheel lift with a recovery boom and an 8000-lb. Ramsey winch. A front push bumper is also available with an optional winch. We did this because after speaking to our customers, we found that they were wanting one vehicle to do as much as possible, so now you can do everything from a battery boost to a battery replacement to a tow or all the way up to a recovery with one vehicle. The service technician can test the disabled vehicle’s battery and electrical system to get the vehicle running under its own power. If necessary, the tech can install a new battery in the vehicle at the breakdown site. However, as in many cases, the battery is not the cause of the breakdown. After eliminating all the things a Service truck can do to assist the stranded customer, all you must do now is hook up the car. Consequently, because of the increased capabilities of our Service truck, we don’t have to dispatch a tow vehicle to complete the service call and tow the customer to their repair facility; our Dynamic service truck can handle the job. The customer does not have to wait for another vehicle to arrive, and you as an owner do not have to
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send multiple vehicles to the same breakdown location. We improve operational efficiency saving on fuel, vehicle wear and tear, and overhead while still providing the same high level of service our customers have come to expect.
WE IMPROVED SAFETY THROUGH OUR STORAGE-COMPARTMENT DOOR DESIGN. Our units have roll-up doors that do not swing out into the path of traffic, but rather roll up into the truck. This eliminates the possibility of passing vehicles catching an open storage compartment door and creating a traffic incident with the service truck endangering the life of the tower or customer. Now even though utility and safety for our customers are premium values to us, we didn’t sacrifice aesthetics-we wanted our trucks to look good. As a result, the sleek body style makes this service truck a definite eye-catcher on the road and within the industry. Dynamic’s new service truck is truly a solid towing solution to the needs of the industry with its practical and spacious storage compartments and enhanced recovery capabilities, all while providing more protection for the lives of towers. It’s a Dynamic solution!
FEATURE HIGHLIGHTS:
• • • • • • •
•
4-year warranty Designed to us a 60CA OR 84CA chassis with an additional 24-in. tunnel box All poly-fender construction 4 large roll-up door compartments with shelving 3 fold-down door compartments with plenty of additional storage Optional adjustable battery racking system Optional 5000-lb. wheel lifts with or without winch and recovery boom. Open deck space to store dollies, go jacks, cones, and fuel and water tanks.
For more info on this great product, distributers near you, or other products that we offer visit... www.dynamictow.com
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SERVICE TRUCKS
Getting your Service Truck “WORK-READY,” with Towmate By Chris Anderson
W
hether it be a light duty tow truck, heavy duty rotator, fire, police, or service vehicle, there is a lot of gear that it must be equipped with after it is purchased and before it can be considered ‘work-ready.’ It can be a tedious task to track down vendors for each and every item, especially so when it comes to upfitting a service truck. Similarly, it can be a headache sorting through the various brands for everything from vehicle safety lighting and work lights to traffic control and roadside safety, to compressors and jump start solutions. Add the need for wireless controls for winches, lifts, and cranes and it is enough for one’s head to spin. Sound familiar? Fortunately there is a well known manufacturer who has continued to thrive within, and outside of, the towing industry and offers a wealth of solutions for all of the above and beyond the wireless tow lights the company is most known for. Enter TowMate.
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TowMate started from very humble beginnings with the owner flagging down tow operators to show them his new invention, wireless tow lights. As far back as 1985, he made his way around the country doing this often stopping to sleep in his vehicle when he could afford no other option. Fast forward to today and nearly every tow parts supplier in North America, and many overseas, carry the TowMate line. Most readers of this magazine are probably familiar with that story and with the strides in innovation TowMate continues to make in terms of wireless tow lights. However, fewer are likely to be aware of just all TowMate offers today for each of the needs mentioned in the above paragraph. Every TowMate dealer has access to their full product offering too so take note on what you would like more information on after reading the rest of this and be sure to ask your local supplier. When it comes to lights on a service truck, the setup can
range from ‘four-corner strobes’ to adding an overhead light bar or even a traffic arrow at the rear. There are no lights in the world that are as rich in functionality and simple to install than the Power-Link series made by TowMate. These lights can operate off of factory wiring (think, no more running wires from the front of the truck to the rear), and are completely programmable to operate as STT/ markers/strobes/work lights/all of the above in some cases. Not to mention the fact that the Power-Link overhead light bars simply require power/ ground to the bar and power/ground to the controller to operate. The same is true for the traffic control arrows in this series, which come in varying lengths and with a ‘split option’ as well. And, for the win, the best part is they are made in the USA and carry a lifetime warranty on electronics and LED’s. “Okay, I’ve lit up my truck, but I need a way to begin warning motorists of my presence in advance of the truck, what have you got for that,” you ask? While there are many options for portable lighting systems and LED flares in the market, none exceed the brightness of the MO-PRO “move over LED flare.” With its 105LB pull magnetic base, four light patterns (red flare / red-blue strobe / amber-white strobe / solid white area light), along with a 16 hour run time on a single charge, the MO-PRO is the most versatile portable light we have ever seen. Built to a higher standard and including a hardshell carrying case, you will not regret adding one to your service trucks repertoire. Want to add one more layer of safety for the roadside jobs? TowMate has developed a perimeter warning system, the ‘Safety Alert System,’ that alerts roadside workers when a vehicle has potentially crossed into their work area. Aside from lighting and roadside
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SERVICE TRUCKS
safety, TowMate has also evolved to address other areas of service truck needs. Namely, the VoltMate line of toolboxes with built in jump start, power, and air, comes to mind. Turn an ordinary pickup truck into a service truck by adding 115V AC power, 2100 cranking amps of jump start, and 125psi of air @4cfm all in one convenient and easy to install box. Available in 12V or 12V/24V DC power, chest or crossover 32
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style boxes, and installing with a chassis ground and a power lead to the positive terminal of the truck battery‌ the VoltMate series is a force to be reckoned with. Finally, with the acquisition of Mobile Control Systems, TowMate now offers and manufactures a full range of radio remote solutions for winches, lifts, cranes, and more. The Valve-Mate series is, once again, one of the most simple-
to-install remote valve operating systems in the world and comes at a highly competitive price. Manufactured right next door to TowMate’s main operations, held to the same quality standards, and carrying a lifetime warranty on electronic components, the Mobile Control Systems remote solutions should definitely be considered when making your next purchase.
All of that said, you can rest easy knowing that you do not have to look far and wide to find what you are needing to set up your next service truck. TowMate and their vast product offerings have you covered. Talk to your local TowMate dealer today!
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Benefiting for the families of our fallen
If each company in the industry gave just $5 when a tragedy occurs, we could generously support the families of our fallen in so many new ways. Can you give $5 when a tower dies? Help us support those left behind by the dangers of our profession.
The Survivor Fund The “Survivor Fund� was created in 2006 to complement the International Towing and Recovery Museum’s Wall of the Fallen. This fund was established to help those families who have lost a loved one in the line of service. A Survivor Fund committee was formed of people from all over the United States from the towing industry. The committee is given the information
Survivor Fund Continuing Support
regarding the fallen and the application is
To ensure the longevity of these benefits as we work
processed within 24 hours of receipt. Once the
to build a perpetual fund, we are asking each person,
decision is made, a check is sent right away to the
company and organization in the industry to
family to assist with immediate financial issues
participate in supporting the Survivor Fund and these
during this tragic time in their lives.
families when a tragedy occurs. Your pledge to become a Survivor Fund Continuing Support Partner
Company owners, family members, or friends can
represents a commitment to our industry.
submit the application for benefits on behalf of the family of the deceased. The application can be
As a Continuing Support Partner, you will receive an
found on the website at www.thesurvivorfund.com
e-mail from the Survivor Fund when a tragedy occurs
and can be submitted by mail, fax, or e-mail.
and meets the governing guidelines of the Survivor Fund for disbursement. As always, the ITRHFM
Fourteen years of service to the towing and recovery
Survivor Fund will handle direct payment to the
industry worldwide
families. We will simply solicit your contribution in the
Managed by industry professionals
pledged amount to replenish and build our fund after
Pledges replenish funds and allow payout growth
each approved payout. The e-mail you receive will
$7,500 benefit, $9,500 for museum members
provide information on the current tragedy as well as
Immediate funds to help at the time of tragedy
information on how to remit the payment to honor
Funded by donations only
your pledge.
Hundreds of families supported Tiered system allows payout increases based on reserves Hundreds of thousands of dollars paid out to date
www.thesurvivorfund.com/pledge Make your pledge today to support our industry.
SERVICE TRUCKS
COLLINS DOLLIES
1
35 miles - 35 of those through rough dirt roads, 100 highway miles. That’s the recent log of a professional tower, one of many throughout the week that come in from motorists being stranded or local businesses servicing vehicles. Each one an opportunity to help, grow business and provide for a family. On this particular 90-degree day, the vehicle was off the beaten path (literally an unpaved road) in the eastern Oregon desert hundreds of miles from town round-trip, leaving the tower to figure out a way to bring the vehicle back safely. So he turned to his equipment - a wheel lift and Collins Dollies, confident that they could shoulder the load down the rough, dusty track. Confident because he’s done it before. It’s why he chooses Collins Dollies. Collins Hi-Speed Dollies came about to increase the safety and speed that a vehicle could be recovered. Prior to that, dollies were completely assembled underneath a vehicle after using a jack to raise it high enough. Though a great invention for their time and capabilities, these pan dollies were heavy and exposed the operator to roadside hazards for an extended period because of the time it
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took to assemble. Collins Hi-Speed Dollies improved upon this concept and changed the towing industry with a self-loading dolly in 1972. Their Hi-Speed name is partly due to quicker setup and tow times, since the dollies themselves were used to raise the vehicle. As an operator driving a service truck, what does this mean for you? Why add dollies to your service tool kit? Satisfaction and appreciation from customers, time and money for you. In roadside assistance scenarios where a customer needs more than a battery swap or fuel, a service truck equipped with a wheel lift and set of dollies could now also tow the vehicle to its destination, without requiring another truck for the tow or transport. This would save time, cost and allow more customers to be served. When looking at what tools to add to your service truck, the right equipment makes the job easier and safer. Collins Hi-Speed Dollies have been designed and built for: 1) ease of use; 2) safety for your team & customers; 3) to go where you need to be.
One operator can load the dollies under a vehicle and quickly lift it. The quickest time we’ve encountered is 60 seconds, from off the truck to vehicle lifted! With a little training, an operator can recover AWD, electric/hybrid, vehicles that are disabled or stuck in park using dollies and a wheel lift to get the job done. Safety is a top priority in the industry and shouldn’t be left out of dolly towing. It’s why all Collins Hi-Speed Dollies include the Safety Ratchet System which allows an operator to safely lift a vehicle (light or heavy) in all conditions - rain, snow, ice, gravel, slopes, uneven terrain - with the operator
in control even if they should lose their grip or footing. Without it, the operator remains in the dangerous impact zone of the pry bar’s arc and a wrong move potentially resulting in serious injury. The Safety Ratchet System (SRS) acts as a backup safety while under tow, to keep the vehicle upright. If a vehicle on dollies without the SRS drops while being towed, it could cause extensive damage. The ratchets can also assist in moving a vehicle that’s up against a wall, garage or similar obstacle by partly raising the dolly and vehicle, pulling the dolly away, then raising it completely. Because you don’t get to choose where or in what conditions the vehicle lies, it helps to have the proper equipment that works as hard as you do. Collins Dollies are built to handle inclement weather, rough road conditions, heavy loads and long-distance towing if required. Properly maintained, loaded and secured, Collins Hi-Speed Dollies can safely be used on highways, freeways and interstates to move the vehicle where you need to go. A single service truck with a wheel lift and Collins Dollies can do the work of multiple trucks, increasing profitability. Coming back to our tower in the desert, he earned the job and delivered the vehicle safely all from the comfort of his cooled truck. That same pair of Collins Dollies has assisted him in over 1000 miles of towing, in less than a month. With no sign of slowing, he can keep his business going. It’s why when safety, durability, longevity, better performance, lighter weight and profitability all matter, he chooses Collins. Safe and happy towing!
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SERVICE TRUCKS CUSTER PRODUCTS “When it comes to Service Trucks, We’re at your Service”!
Custer Products offers a wide variety of different products for your service trucks. From wireless light bars to replacement marker lights, Custer has all of your lighting needs. One of Custer’s newest products is the 54-Watt work light/amber strobe combo light (WL54AW). Similar to Custer’s WL19F in size and shape, the WL54AW includes a 27-watt white work light in the bottom row of diodes and a 27-watt amber strobe light on the top. This light includes a 3-wire hook-up which allows the driver to operate the strobe and work light features independently.
Custer Products carries an entire line of wireless tow lights to help keep our tow truck drivers safe. The newest addition to Custer’s wireless line is the 23” wireless lightduty tow light (LIW-LDTL). This bar was designed with tow truck drivers in mind. Designed to withstand even the most inclement weather conditions, the polyethylene case is nearly indestructible and won’t warp or crack.
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The steel handle on top and the 105 lb. pull rubbercoated magnets on the bottom make for easy on-and-off installation while its low-profile design saves room in storage. Just like all of Custer’s wireless light bars, this bar is individually serialized which eliminates cross-talk between units and protects the owner against theft. This bar meets all DOT requirements, comes with a 3-year warranty and is proudly manufactured at Custer Products’ facility in Massillon OH.
One of Custer’s highest selling product lines is their LED rooftop light bars. Custer offers everything from 11’’ miniature rooftop light bars to 72” full size light bars. One of the newest additions to the rooftop light bar line is the LED Amber/White rooftop light bar which is available in 29”, 56”, and 72” lengths to fit several different sizes of service trucks. This strobe light bar comes with thirty flash patterns all controlled from a multi-function control box that sits in the cab of the truck. This bar comes with arrow
stick/traffic control built in with seven different flash patterns for each function. This bar comes with LED side marker lights, red LED stop/tail/turn rear facing lights, LED alley lights which can be steady on or strobe, and LED take down lights which can also be steady on or strobe. This amber/white rooftop light bar is the perfect addition to any service truck that wants to stay safe while working on the side of the road.
of the newest additions to Custer’s line is the LED Class I Surface mount strobe (STR-XL1) which is available in Amber (not pictured) and Amber/White. With very lowprofile dimensions of 4.85” L x 1” W x 0.3” D, the STRXL1 series is small in size but powerful in its brightness. This strobe light comes with 24 different flash patterns and can be synchronized with up to twelve other modules of its kind. The STR-XL1 series is also able to do an alternating pattern or a “wig-wag” function with another light. This reverse polarity protected strobe light comes with a Class I SAE certification and has a waterproof rating of IP67. To see Custer’s full line of products or to learn more about the products mentioned above, please visit Custer’s website at: www.custerproducts.com
Along with rooftop strobe light bars, Custer Products also sells a wide variety of surface mount strobes. One
BUILDING THE BEST WIRELESS TOW LIGHTS IN THE BUSINESS!
Proudly Made in the USA
Contains Auto-grade circuitry Individually serialized to prevent cross-talk & protect against theft
Toll Free: 800-490-3158 CusterProducts.com www.towprofessional.com
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SERVICE TRUCKS
Choosing the BEST TYPE of Jump Starter for Your Business
T
en years ago, almost all handheld jump starters were powered by lead acid batteries. Since then, the number of options when it comes to jump starters has ballooned. Beyond lead acid batteries, there are now many jump starters powered by lithium batteries and ultracapacitors as well as other power supplies… the number of options has never been so numerous. As a buyer, more choice is great, but it also means there is a lot more to sort out to make sure that you find the right solution for your needs. We believe that the best approach for operators is to work backward from your specific needs identifying the solution that best meets them. Here is where we will address the pros and cons of different approaches to help you sort out the options.
LEAD ACID We’ll start with the granddaddy of jump starter power supplies. The key benefits of lead acid when it comes to jump starting are its ability to deliver high power, ability to deliver extended cranking durations, ability to perform in cold temperatures, ability to withstand abuse and ability to hold its charge for extended periods and still be useful for jump starting. The biggest drawbacks of the lead acid option are weight and size. It is definitely the heaviest of the jump starting options and typically the bulkiest. When it comes to high demand jump starting, both in terms of frequency and in terms of power requirement, lead acid is a great option. Hard to start vehicles often require multiple starting attempts and extended cranking times. The deep reserve capacity of most lead acid solutions is particularly well suited to such circumstances. In addition, if you find yourself jump starting multiple vehicles per day, lead acid is a desirable choice.
LITHIUM Lithium jump starters have been around in commercial settings for about seven years and have evolved significantly 40
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in that time. The key benefits of lithium when it comes to jump starting are its ability to hold a charge for extended periods and its ability to deliver other functions such as charging of small electronics and its light weight and compact size. The biggest drawbacks are its lack of abuse tolerance, its reduced performance when temperatures drop and its difficultly with extended cranking (most units incorporate safety features which limit cranking duration and depth of discharge). When it comes to convenience, it is hard to beat lithium. Its light weight and compact size mean that you can have a relatively powerful jump starter in a small package. Lithium’s ability to deliver great, more reliable power has increased in recent years as new battery constructions have been introduced. Also, the safety packages typically found on lithium units reduce the likelihood of operator error with features such as reverse polarity protection and over voltage shut down. If you value convenience with additional features, and aren’t starting overly demanding vehicles, working in extremely cold temperatures or jump starting dozens of vehicles per day, lithium might be a great answer for you.
ULTRACAPACITOR Ultracapacitor jump starters provide a totally different power profile than lead acid or lithium jump starters making them great for some operations but likely less desirable for others. The key benefits of ultracapacitor jump starters are their massive power to weight ratio, their exceptional cold temperature performance, the speed with which they give their power to the jump starting application (more power faster is always better) and their exceptional longevity. The biggest drawbacks of the ultracapacitor option are their lack of reserve capacity and the speed with which they discharge (don’t hold a charge for long). When it comes to high frequency starting and high power starting, ultracapacitor units are a great option. Plus, they typically weigh just a third of an equivalently powerful lead acid unit. That said, keeping them charged can be a challenge. That’s why you’ll often find them mated to a battery of some sort to allow them to be charged even when an external source of power is unavailable. For instance, our JumpN-Carry units contain a small lithium battery to charge the ultracapacitor when other options are not available. This is something that should be kept in mind in relation to ultracap units.
vehicles per day or 10-20 vehicles? What are the sizes of the typical engines you are starting? What weather conditions do you encounter? (I spoke to an operator in Northern Alberta, Canada this morning. His concern for -50˚F temperatures is not relevant for an operator in Tampa, Florida.) What is your recharging situation – will you go long periods of use between charging opportunities? How experienced is your team? Do you need other functions or are you looking for a tool specifically for jump starting? Determining the answers to these questions will help identify the option that best addresses your specific jump starting needs.
Finding the Option That’s Best for You Every operation is different. What works for one company/operator won’t necessarily work for another. Cost sensitivity can vary from operation to operation. When choosing a jump starter, start with your specific requirements. Are your starting 1-5 www.towprofessional.com
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SERVICE TRUCKS
4th Wheel Loader
T
he 4th Wheel Loader gives tow professionals the ability to safely load and secure a vehicle with broken ball joints, lost wheels, locked wheels or brakes, collision damage, and control arm failures onto their roll back wreckers. It also allows mechanics and body technicians to steer the vehicle over unlevel surfaces as well as gravel and dirt into the shop and guide it to lifts or frame racks for repair. The 4th Wheel Loader is a tough 24” x 14” hardened aluminum fabricated platform with two 4” x 10” Polypropylene roller wheels, six 5/8” holes for mini-J hooks for loading assistance, and 1” axles which provide a safe platform to easily hold and secure up to 5 tons while loading a vehicle with broken ball joints and/or a damaged wheel/tire on a roll back. The Loader is 4” high (without shim blocks) with a built in 6” X 1 ¼” handle which will allow you to store the 25 lb. Loader behind your seat or tool box.
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Furthermore, our 4th Wheel Loader comes with one 10” x 10” x 3” and one 10” x 10” x 1 1/2” Polypropylene interlocking shim blocks which fit into the recessed Loader pocket. The shims allow the driver to raise the vehicle with busted ball joints, lost wheels, and severely bent axles and place it at a desired height for secure loading on the roll back. Labor/Material Savings: The 4th Wheel Loader offers quicker loading and unloading while preventing further damage to vehicles with broken ball joints and other wheel problems by allowing the driver to center, pull, and properly secure the vehicle on the roll back bed as well as preventing bed damage to the roll back. This timesaver sells for a mere $395.00. Check out the “4th Wheel Loader” on Steck’s web page at www. steckmfg.com Check it out with smart phones and computers on YouTube: http://www.youtube.com/user/ SteckMfg#p/u. See your Steck dealer and pickup your 4th Wheel Loader today!.
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LOCKOUT
TOOLS
What is the
ACCESS TOOLS Dif ference?
By Julian Packin - Senior Vice President-Access Tools
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S
ince 1986, Access Tools has traveled the road to becoming the leading manufacturer of automotive lock out equipment for the Towing Industry. Our products have achieved the respect of car opening professionals worldwide due to the highest quality control, consistent innovation, and superb customer service, year after year. Access Tools products make your job easier and more professional when working as a Tow Truck Operator or Repossession Agent. The process of Car Opening can either be easy and profitable, or difficult and costly. Access Tools products are designed to make every lockout efficient and professional whether the technician is a seasoned pro or novice. The One Hand Jack and Super One Hand Jack are unique wedges that function as pry-bars grabbing just the lip of the door frame avoiding any contact with the weather stripping or other www.towprofessional.com
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LOCKOUT
TOOLS delicate parts of the door typically damaged by traditional wedges. Access Tools takes a simple item like a Long Reach Tool and turns it into a highend professional tool by adding some unique features. Access Tools makes a wide variety of Long Reach Tools in all different lengths and for a variety of vehicles. The popular Quick Max Long Reach Tool shares many of the same features as the other Long Reach Tools, such as: • a protective vinyl coating that prevents damage to a vehicles delicate painted surface; • a special EPDM rubber tip that provides excellent grip for manipulating buttons and switches; • a Store-N-Go Handle that holds extra tips for the long reach tool as well as a place to clip the accessory bag; • precise bends that put the tool in the right position for any job. Other tools in the industry are painted or powder-coated which easily scratches a vehicles delicate painted surface. A long reach tool can be used to pull a door handle, push an unlock button, pull a trunk or hood release lever, push a key fobs buttons, or grab a keyring. Access Tools also makes a variety of Air Jack air wedges designed to help spread the door away from the vehicle, giving the user enough space to insert a Long Reach Tool. These include the: • Mini Starter Air Jack for soft metal / painted b-pillars • Standard Air Jack that is functional on virtually every vehicle • Super Air Jack that tackles heavy duty door frames • Twin Air Jack that works well on stiff door frames. Each of the four sizes of the Air Jack air wedges from Access Tools are manufactured of ballistic nylon, which makes them extremely durable. They 46
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feature unique rounded edges, which in combination with the internal stiffener, make any Access Tools air wedge easy to insert into a vehicle without risk of damage to the delicate weather stripping. The extremely durable ballistic nylon is double sealed at all seams, making them leak proof and strong enough to last for
many years without failure. Access Tools also manufactures a line of Button Master tools that is second-to-none in construction and quality. The difficult job of handling a vehicle with a vertical lock button is turned into a beautiful ballet of car opening procedures when using the right tools.
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LOCKOUT
TOOLS
The standard Button Master, Stainless Steel Button Master, Heavy Duty Button Master, and extra-long Mega Master all feature the same protective coating as the other Access Tools Long Reach Tools. These tools are extremely flexible and allow the user to bend the tool into any desired position for any vehicle application. They all feature improved internal no-curl wire technology that enables these tools to open thousands of vehicles during their lifetime. The Glassman Wedge is designed specifically for frameless window vehicles such as high-end BMWs, Mercedes, and other convertible vehicles. These vehicles are susceptible to easily broken windows when using traditional wedge methods, and so the Glassman Wedge functions as a protective double-sided wedge that distributes the force of your long reach tool over a wide surface of the glass, reducing the chances of shattering an expensive window. Access Tools has compiled its tools into various sets or kits of tools. Access Tools makes a set of tools for every budget and level of expertise making
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unlocking any vehicle from a Toyota to a Jaguar a cinch. The addition of specialty accessories and tools is another thing that makes Access Tools unique. The popular One Hand Jack Set is the most widely used car opening tool set in the industry, consisting of the basic components like the Quick Max Long Reach, One Hand Jack Tool, Air Jack Air Wedge, and Button Strip Tool. The Ultimate Long Reach Kit shown here is the most complete Long Reach Tool set available from Access Tools and contains many of the tools manufactured by the company. With the right tools on hand, any job can be done quickly, efficiently, and safely. This is the Access Tools difference.
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LOCKOUT
TOOLS
BigEasy Lock Out Kit for Professionals Security Access to Unlock Cars for Emergencies in seconds without damaging cars.
T
ow Drivers unlock cars in seconds without damaging car doors by using Steck Manufacturing’s BigEasy Lockout Tool. Over the last 15 years this one tool has become the tool of choice for tow truck drivers. It is simple to use by first inserting
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the Easy Wedge into the top of the door to allow enough room to then insert the BigEasy tool to press or hook the door lock from inside the window rather than using the door panel. The ease of the BigEasy to open doors from inside the window reduces liability issues with traditional
lockout tools which have the potential to disable wiring systems inside the door panel. Also available is our optional BigEasy Night Light (P/N 32933) which is flexible PVC suction cup illuminates the inside of a vehicle at night to allow the tow drivers to locate the vehicle interior door lock or keys while using
the BigEasy Lock Out tool or other similar devices to unlock the vehicle. Also available is our BigEasy Carrying Case (32935) which stores the BigEasy and all of the components. We also have many accessories to assist the Tower and shops like our new 4th Wheel Loader (71480) to
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TOOLS
assist moving vehicles with damaged wheels, Tie Rod Pliers (71465) and Tie Rod Coupler (71470) for temporary steering assistance. Kits and products are available at most truck and parts supply dealers as well as from local tool supply jobbers. Check it out with smart phones and computers on
ÂŽ
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YouTube: http://www.youtube.com/user/SteckMfg#p/u. Further information check our website for a complete listing of all our products www.steckmfg.com and videos or by contacting Steck Manufacturing at Sales@steckmfg. com or calling 1-800-227-8325. .
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MOTOR CLUBS &
Roadside Assistance Apps
THE APP THAT
WORKS FOR YOU! By Laura Narpaul-Co-founder/President, Mach 1
M
ach1 is not a motorclub, at least not in the traditional sense of bidding wars and ETA’s. Mach1 is different because it puts the power in your hands. Mach1 customers order service direct, not from insurance companies or other motorclubs. This means, you actually determine the final price to the customer. There is a price window estimate that the customer sees, and our software lets you adjust the price within that window and even add additional fees if needed. There is no bidding wars or ETA competition, the Mach1 dispatching system finds the closest provider to the customer and sends that provider the request first. It is all done automatically through the system, and there is no call center deciding who the call will go to. The first provider can either accept or decline the call, and if they decline it will go to the next closest provider, and so on, until the call is accepted. There is no need to provide your business hours. Providers simply mark themselves available or unavailable if they are done for the day.
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Once the provider has accepted the call, turn-by-turn navigation begins, taking the provider directly to the customer, without having to run multiple apps. While enroute to the customer, the provider (and customer) can call or text each other using burner numbers, so no one gives out their personal information. When on-scene the provider marks themself as arrived and takes care of the customer. Next, the provider checks out and adjusts the price within the window and adds any pre-negotiated fees with the customer.
transferred automatically from the customer to the providers payment account every 24 hours (48 rolling). An invoice is created automatically as well so there is zero paperwork. Then providers can leave service call notes that get stored in Mach1’s system, and the customer rates the provider. After the call is complete, the provider becomes available to our dispatching system for future calls. Providers are loving the way we give them the flexibility to make more money. It’s the streamlined and automated processes that have really helped to make them be more efficient and give them more time as well. We’ve literally had providers tell us they will gladly get out of bed to help Mach1 customers because they can make twice as much money.
The customer signs the providers device and then the money is
“As a small business owner having a user friendly program for bringing in customers is extremely important. After trying multiple platforms I came across Mach 1. It was extremely helpful with everything from bringing in customers, billing and even dispatching. With other platforms when I have a question customer service may take days to reply. Not Mach 1, A customers service rep was on the line with an answer within minutes. Overall an amazing experience!” –Jordan
www.towprofessional.com
We’re a hard working, veteran owned company, trying to change the industry for your good. If all this sounds good to you, don’t wait to get started! We are onboarding providers across the U.S. and are opening new cities quickly. As you can see in this county map, we currently cover certain markets from Texas over to Florida, up to Maine, and over to Minnesota. Even if you don’t see your area highlighted, there has never been a better time to begin your application. Now is the time to get started with Mach1!
Our motto is “People Helping People,” and we’re here to support you, just as you support our customers. If you need to reach out to us for any reason, please do not hesitate to
contact us. Toll Free (844) 511-0002 or provider@mach1services.com . We look forward to working with you and safe travels!
To create your account, please visit https://provider.mach1services. com/. Mach1 providers have the flexibility to sign up for the services they wish to offer. Currently there are eight different services available to Mach1 customers. Providers will complete their signup with a background check, insurance COI and payment method. Once they become active they’ll be able to sign into the app and mark themselves available.
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MOTOR CLUBS &
Roadside Assistance Apps
Urgently-Affiliated Tow Professionals Help Drive Smarter, Safer Roadside Assistance
R
oadside safety is top of mind as more Americans choose road-tripping as an alternative to other forms of travel in 2020. A recent survey by global mobility and roadside assistance platform Urgently reveals 84.5% of consumers consider safety “very” to “extremely” important related to roadside assistance. This is why Urgently is committed to powering proactive mobility and roadside assistance for a smarter, safer roadside experience. The Urgently platform intelligently connects motorists in need with the nearest available and qualified service providers. Urgently demonstrates its commitment to safety in a number of ways – from donations to the International Towing and Recovery Hall of Fame and Museum’s Survivors Fund, to sending out local weather alerts, to delivering greater transparency throughout the roadside experience. The use of mobile technologies, innovative processes, and business standards are important aspects of Urgently’s commitment to safety and transparency. In addition, Urgently requires service providers to
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maintain standards that set them apart: things like a minimum level of insurance, experience, customer ratings, branded uniforms and vehicles, background checks, service technician photos and information shared with motorists in advance. These standards have resulted in a highly qualified service provider network. And it’s because of this network that Urgently has been able to partner with premium global automotive, insurance, telematics and transportation technology brands. From the beginning, the Service Providers in Urgently’s network – some 80,000 digitally connected and accountable service providers nationwide – have been vital to Urgently’s success. Urgently has built this network by treating service providers as partners, driving network loyalty and superior service quality to help grow their business and increase efficiency. By treating service providers as true partners, Urgently has created a high-performing, technology-savvy and responsive network for servicing today’s needs, while ensuring service capability for the future. Service providers also benefit from being part of the
Urgently network. Urgently supports the network with tools and training to help service providers adapt to changes in the mobility market and take advantage of opportunities to grow their business. In a recent survey of service providers, Service partners that are embracing new technology like Urgently are experiencing above average growth. Urgently also ranked at the top for providing the best overall experience for service providers, for proximity to jobs, dispatch portal, payment process, technology and support. Urgently was also identified as the roadside assistance
brand service providers would most likely recommend to a friend or colleague. Global automotive and new mobility companies are increasingly designing and marketing more transportation options with varying tasks, sizes and complexity – from electric and autonomous vehicles, to micromobility options, drones, robotic delivery and more. For this reason, Urgently has built its service provider network with the future in mind. Its network consists of roadside assistance and towing professionals whose business goals and practices align with the expanding future of the mobility ecosystem. Urgently will continue to build its service provider network to support the expanding mobility assistance market, and welcomes towing professionals that share the company’s commitment to ensuring a smarter, safer roadside experience. Towing professionals can learn more about Urgently and how to join its service provider network by visiting the company’s website or by emailing towsupport@ urgent.ly.
JOIN THE NETWORK THAT POWERS LEADING BRANDS
SIGN UP at geturgently.com/towpro or CALL US at 888.871.6447 Tow Pro Mag ULY Nov 7in x 4.7in_v1r1.indd 1
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DEALERS PLACE
13401 US 70 Business Hwy West Clayton, NC 27520
www.easternwrecker.com • 919-553-4038
Stock Number K0656 - 2019 Kenworth T880 Tandem with Jerr-Dan 25-ton Integrated Wrecker Cummins X15 - 525hp • 18-spd • Jerr-Dan 25INT
Stock Number D7372 - 22020 Dodge Ram 4500 SLT, 6.7L Cummins, Auto, Jerr-Dan MPL-NGS Self Loading Wheel Lift
Stock Number F2668 - 2019 Ford F550 Ext Cab XLT, 6.7L Powerstroke, Auto, 20ft Jerr-Dan SRR6TWLP Steel Carrier
Stock Number F7478 - 2019 Ford F550 with 20ft Jerr-Dan Aluminum Carrier 6.7L Powerstroke Turbodiesel • Automatic Trans
Stock Number C5514 - 2019 Chevrolet Silverado 5500, Crew Cab, 4x4, Duramax 6.6L, Automatic, Jerr-Dan MPL40 Twin Line
Stock Number P8818A - 2020 Peterbilt 337 Ext Cab with 22ft Jerr-Dan Steel Carrier PX-7 Turbodiesel - 300hp • Allison Automatic
Eastern Wrecker Sales Inc is the oldest active Jerr-Dan Corp distributor in the nation and we also proudly offer the Landoll line of transportation products, trailers tough enough to move the world. Since 1969. We have one of the largest inventories of new and used tow trucks, carriers, and trailers in the nation and a full parts and service facility. Financing is available, and the process is easy.
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DEALERS PLACE
DEALERS PLACE
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Market PLACE
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DEALERS PLACE Advertiser Index COMPANY
PG
COMPANY
PG
COMPANY
PG
Access Tools ......................................... 7
Hal Kresser .......................................... 63
RV Wheel ............................................. 63
Alliance Funding ................................. 12
Hide-a-Lift ............................................ 63
Steck Mfg............................................. 51
American Safety & Supply ............... 51
Hino .....................................................BC
The Will-Burt Company ................... IFC
Austin Hinds ........................................ 61
Holly’s Towing Dispatch .................... 47
TOPS ..................................................... 49
Austin Insurance ............................... 52
INA Towing Network ......................... 25
Towbook ................................................. 3
Auto Data Direct ................................. 23
Jerr-Dan ..............................................8-9
Towing Museum ............................34-35
Beacon Software ............................... 18
Lodar ..................................................... 25
Towmate ................................................. 1
Collins Dollies ....................................IBC
Mach1................................................... 55
TowTal Solutions................................. 43
Custer Products .................................. 39
McMahon ............................................ 58
TowTruckLocator.com ....................... 49
Custom Built ........................................ 31
Marking Pen Depot ............................ 63
Urgently ................................................ 57
CW Mill ................................................. 52
Mike Keith Insurance ....................... 62
VTS Systems ................................... 9, 63
Dynamic ............................................... 29
Progressive.......................................... 24
Waters Truck ....................................... 59
Eastern Wrecker Sales ..................... 60
Ranger SST .......................................... 43
Webfleet................................... 17, 19, 21
Echert & Associates .......................... 63
Recovery Billing.................................. 28
Weiss Ins.............................................. 63
Flow Stop ............................................. 64
Ricks Truck .......................................... 60
Winches, Inc ....................................... 33
Go Light ................................................ 27
Robert Young ....................................... 62
Wrecker Rentals................................. 62
Guni Wheel .......................................... 41
RP Consulting ...................................... 47
XInsurance ............................................ 5
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The perfect sidekick for our everyday heroes! We’re here for you. Thank you for choosing LIGHTEST in weight, yet GREATEST towing capacity - relief for both you and your customers Easier and safer loading in ALL-WEATHER and ALL-TERRAIN Increased serviceability SAVES repair costs Go the EXTRA mile
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THE TRUCK IS JUST THE BEGINNING.
When you start up your new Hino Truck, our journey with you is just beginning. That’s because every Hino comes standard with a 5-Year Warranty, 24/7 HinoWatch, and Hino Insight Connected Vehicle Solution. Why? Because taking care of you and your truck is what we call the ULTIMATE OWNERSHIP EXPERIENCE.
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