Tow professional issue 3, 2014 by Over the Mountain Media, Inc

Florida Tow Show Booth # 823

TOW PROFESSIONAL

CONTENTS

Volume 3 • Issue 3 2014

www.towprofessional.com

Cargo Control Cargo Control

28 |

42 |

Straps & Chains

Cutting Corners What Our Testing and Research Shows

Cargo Control Spotlight

44 | BA Products

45 | MFR Express

46 | S&J Manufacturing

47 | Rugged Tow

In Memoriam: Mel Berman

I n du stry NEWS

Jump Packs

48 |

Five Reasons Why a Jump Starter Beats Booster Cables [Every Time]

Financing Solution

14 |Velvac Announces Acquisition of ViewMaster Product Line

15 |Lift and Tow Jump Pack Spotlight Fuel 4 thought

51 | Clore Automotive

18 | If Life Is a Bowl of Cherries, “What Am I Doing in the Pits?” Lube tAlk

52 | Powerhouse

20| Engine Oil Filtration 53 | Company Spotlight: Come Up Winch

Cover Image Courtesy of BA Products

IN EVERY ISSUE 24| The Customer/ The Service 32| Wall of the Fallen / Hall of Fame 2

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4 | Publisher Letter 54| HOOKED UP 60| Dealers Place

61 | Market Place 64| Ad Index

Florida Tow Show Booth # 112-114

PUBLISHERS

LETTER

Professional Your Resource for Towing & Recovery

Volume 3 • Issue 3 2014

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PUBLISHERS Darian Weaver President & Co-Publisher darian@towprofessional.com

Hello again from Birmingham, Alabama! It’s hard to believe that Tow Professional is in its third year of print. A couple of statements from the very first Publisher’s letter (Jan/Feb 2012) to make certain that we are doing what we said we would do three years ago- “to design a true product and service driven publication, to give companies large and small a voice in the market.”, “a publication that would be specifically focused on the latest products and services in the industry”, “we trust our readers will enjoy the new publication, and over time see they can rely on Tow Professional to acquire the information to make educated purchasing decisions”. Are we doing what we said we would do? Have we met or exceeded expectation? Please let us know. Recently we were asked how the mailing list at Tow Professional is developed. We are happy to share the simple formula, and from Darian and my combined experience (almost four decades) in publishing, we feel that it is the most effective. Along with some State Association mailing lists of Owners, the bulk of our mailing list is purchased. Annually, our purchased list is re-purchased, combed, and updated with fresh information. We purchase titles of Owner, President, CEO and Principal so that each copy of Tow Professional is put in the hands of someone who can make a purchasing decision, whether they signed up for it or not. Each copy is mailed to the circulation free of charge; we want our advertisers in front of decision makers without them having to pay to receive it. We do have subscriptions that are added to this database, and we encourage everyone to sign up for free to the subscription at our web page www.towprofessional.com . The qualified subscriptions are added to our numbers, while those whose titles do not qualify will still receive the magazine but will not be included in the published numbers on our media kit (which is what our advertisers base their purchasing decisions on). So we feel that good information mailed with a rifle approach to decision makers for free equals results for our advertisers. We will be at the Florida Tow Show April 10-13, 2014. See us in booth #278 and give us your input, we value the input of our readers and advertisers.

Have a great day,

Darian Weaver and Jack Hartsfield Co-Publishers

Jack Hartsfield Vice President & Co-Publisher jack@towprofessional.com

Steve Goodwin Sales Manager steve@towprofessional.com __________________________

PRODUCTION Clint W. Cabiness Art Director Hal K. Huber Kattie Spence Graphic Designers Jill Hasty Managing Editor __________________________

CONTRIBUTING WRITERS Fritz Dahlin DJ Harrington Dan Messina Mark H. Stromme Dan Watson

Executive and Advertising Offices 2007 Old Montgomery Hwy, Suite B1. Birmingham, AL 35244 Toll free: 888-802-8544 Fax: 205-978-1550 www.towprofessional.com Tow Professional is published nine times a year by Over The Mountain Media, Inc., P.O. Box 26308, Birmingham, Alabama, 35260, USA. Tow Professional is distributed free to qualified subscribers. Non-qualified subscription rates are $57.00 per year in the U.S. and Canada and $84.00 per year for foreign subscribers (surface mail). U.S. Postage paid at Birmingham, Alabama and additional mailing offices. Tow Professional is distributed to qualified Towing & Recovery's Top Decision Makers. Publisher is not liable for all content (including editorial and illustrations provided by advertisers) of advertisements published and does not accept responsibility for any claims made against the publisher. It is the advertiser’s or agency’s responsibility to obtain appropriate releases on any item or individuals pictured in an advertisement. Reproduction of this magazine in whole or in part is prohibited without prior written permission from the publisher.

For a new free subscription, address changes or corrections, please visit www.towprofessional.com and click on the “subscribe” tab.

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Florida Tow Show Booth # 161-165

IN MEMORIUM Mel Berman April 7, 1937- January 24, 2014 As many already know, we recently lost our beloved founder and CEO, Mel Berman, to leukemia on January 24, 2014. While Mel’s daughter Lori, President of B/A Products Co., has been managing the company for many years now, Mel was still actively involved in the day-today operations. Mel began B/A Products Co. in 1978 after recognizing a need for towers and creating the solution through hand-making our first part. Since then, he has grown the company to the 80+ people you know and work with today and represented by distributors across the globe. Mel has served as a valuable resource to all through his lifetime of knowledge and experience, but, more than that, Mel was a friend and a mentor to many. It was not uncommon to see him taking a stroll around the office and warehouse, offering positive thoughts and words of encouragement. 2014 meant big plans for B/A Products Co., as we

revealed our updated brand and re-committed to delivering the “Best Available” products through exploring innovation. Mel was excited to see this direction and was no stranger to giving a humble thank you to his Employees and Distributors alike, as he did during his toast at the B/A Products 2013 Distributor Dinner. We are grateful that Mel was able to be a part of our recent endeavors and will continue to honor his memory each day through furthering his efforts in the company and industry he loved so much. Thank you to all of our friends, distributors and end-users who have shared kind words, stories and condolences in Mel’s memory and honor. Your support is very much appreciated. Mel is survived by his wife Enid; daughters and sons-inlaw, Lori and Chip Kauffman, Kim and Ray Goldstein, and Patti and Fritz Dahlin; eight grandchildren; and two great grandchildren.

................................................ Turn Your Abandoned Cars into Cash with IAA >>>

I n du stry NEWS TOWING & RECOVERY

Leading Auction Company Brings Highly Popular Seminar to Florida Tow Show

Are you a towing professional interested in learning how you can turn your abandoned cars into cash? You can find out how with Insurance Auto Auctions (IAA), the leading live and live-online auto auctions company and wholly owned subsidiary of KAR Auction Services, Inc. (NYSE: KAR) at the 2014 Florida Tow Show and International Expo taking place April 11-13 in Orlando. IAA has been driving the salvage auto auction industry for more than 30 years, providing the best value to buyers and high returns to sellers. IAA will offer to Florida Tow Show attendees a special “Don't Crush Your Cash" seminar on April 11 in the Gardenia Room. In five easy steps, this free educational seminar will give towers an understanding of the selling process for lightly damaged, highmileage, repossessed, impounded and abandoned vehicles through IAA’s combined live and live-online auction system. Pro6

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fessionals will also share helpful tips for turning unclaimed cars into cash and ensuring the best return possible. Attendees will also have the opportunity to speak with representatives from IAA’s Tow and Abandonments and Transportation divisions. IAA’s unique business model offers a single solution for disposition of vehicles, from navigating the title procurement system and calculating the value of abandoned vehicles sitting on their lots to transportation. The company has solid relationships with more than 900 independent and national towing companies and has sold millions of vehicles to buyers worldwide. Be sure to visit the IAA booth (#150/151) throughout the Florida Tow Show and come to the Gardenia Room for the “Don’t Crush Your Cash” seminar. For more information on IAA, visit www.IAA-Auctions.com.

............................................... Jerr-Dan’s Xtra Low Profile 8.5 Ton XLP Steel Carrier >>>

I n du stry NEWS TOWING & RECOVERY

XLP benefits: • Low load angle • Low deck height • Lowest maintenance and cost of ownership in the industry • Exclusive No-Lube ™ pads and pivot points • Galvannealed steel cross-members • Galvanized wire rope standard on aluminum beds • Patented Steel Beam Technology™ • Standard 3 year warranty

It’s great working with a company like Jerr-Dan, as they stay on the front edge of the innovation curve. In this issue, we review another new product in the Jerr-Dan line. In the XLP family (XLP- Xtra Low Profile), the Xtra Low Profile 8.5 Ton XLP Steel Carrier, which was featured at the Baltimore Tow Show, was shown more recently at ConExpo, and will again be on display at the Florida Tow Show. –Jack Hartsfield, Publisher This unit appeals to those who need a lower deck height for transporting taller loads that would otherwise be over height on

• Stronger • Optimized deck design for maximum payload • High strength materials • Roll formed steel/ extruded aluminum rub rails • Deck, subframe, tilt cylinder saddles and tow options • Exclusive 6 inch cross-members (steel deck) • 3,500 lb low profile wheel-lift • 5,000 lb high capacity wheel-lift

a standard height deck. In addition, the lower deck height makes tying down a load more accessible from the ground. The 8.5 Ton XLP also gives the operator additional capacity and deck length over a standard carrier for more flexibility on the job. Also, improved load angle another benefit of the design that accommodates loading low clearance vehicles or other equipment. This product is a medium duty cross over carrier that bridges a car carrier with a heavy industrial carrier, creating a multipurpose unit and offering more versatility. It has increased deck and wheel-lift structural capacity for heavier equipment/vehicles. "The introduction of the Jerr-Dan 8.5 Ton XLP continues the expansion of our low profile carriers into the medium duty product line,” said Jeff Soldner, Product Director for Jerr-Dan. “This gives the customer additional options when selecting a carrier that fills the needs of their particular application. The main benefits being increased payload capacity, lower deck height, lower

• Smarter • Designed for long life and durability • Advance hose/ wire cable-tracking • All standard LED lighting • Both supply & return hydraulic filtration • Automotive grade electrical system • 12 standard key-slots for maximum flexibility • Dual lighted, corrosion resistance control stations with hydraulic pressure gauge

load angles and increased wheel lift capacity that allows the customer to maximize their productivity." 8

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For more information, visit Jerr-Dan online at www.jerrdan.com.

Florida Tow Show Booth # 107, 108

............................................... TomTom Business Solutions >>>

I n du stry NEWS TOWING & RECOVERY

TomTom Business Solutions announced the hiring of Ty Lambert as account manager for the towing industry. Ty’s responsibilities including consulting with new customers, providing training on TomTom’s solution, and managing relationships with the more than a dozen software partners integrated with TomTom’s fleet management solution. "Ty’s capabilities are a perfect fit for our towing partners and customers. As TomTom is the only GPS solution that integrates

with all the major dispatching software companies, he will help towing business owners navigate through the muddy waters of GPS and find the right solution for them. Towing

....................................... software partners that integrate their solutions with TomTom now have a dedicated resource to help shoulder the ever-changing GPS features that their customers need to understand,” said Matt Gunzenhaeuser, Sales Director, TomTom Business Solutions. Lambert is a Kansas native and lives outside of Portland, Oregon. Connect with Ty at ty.lambert@tomtom.com, by phone (360) 450-1941, or meet him at TomTom’s booth (#274) in Orlando and receive a live demo and enter to win a TomTom PRO navigation device. TomTom Business Solutions offers an out-of-the-box fleet management solution for commercial vehicle fleets. TomTom offers towers an out-of-the-box GPS vehicle tracking and connected navigation solution. Integrate dispatching, tracking, navigation and reporting into your operations with most tow management software. We serve more than 330,000 vehicles worldwide and have over 27,000 satisfied business customers. 10

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................................................................. Ohio Power Systems >>>

his year, we have seen harsh weather blanketing most of the country. This has meant that recovery specialist products are being put to the test. Manufacturers want to build the most reliable product that they can. OPS is excited to share its knowledge on products that are made to withstand these harsh conditions. Ohio Power Systems is educating these manufacturers as to why our products are superior to the other products that the market

has been using. Our product line covers both simple on off winch systems to full rotator systems. The products we supply are built to withstand some of the harshest of weather conditions with -15 F to 160F rating and no less than IP65-IP67 water rating. All of these radios use FHSS RF technology so that you will not compromise safety by risking cross talking with other vehicles at the recovery site. Some manufacturers are building products with no IP rating, and they only use fixed frequency technology in this market. Ohio Power Systems 807 East Findlay Street Carey, OH 43316 Office: 419-294-4985 Fax: 419-396-4045 www.ohiopowersys.com

........................................................... Best Insurance Agency >>>

Best Insurance Agency has been in business since 1952. That is quite a statement. Insurance is one of those things that we all buy and usually don't think too much about and usually leave it with the same company for many years. A person or business can do this when they make a wise choice in the first place and select a company that treats you like a person and not a policy. That is what Best Insurance Agency has been doing for 62 years. The agency handles mostly commercial insurance and lives by the motto "An independent insurance agency treating you as a person, not a policy." Brian Smith (205) 655-2128 bsmith@bestrl.com www.bestrl.com

www.towprofessional.com | Volume 3 â&#x20AC;˘ Issue 3 | Tow Professional

I n du stry NEWS

...............................................

TOWING & RECOVERY

........................................................... Recovery First Insurance >>>

The Recovery First Program started with one client who was having trouble with insurance coverage. They satisfy the requirements set forth by Major Lenders and Forwarders. Over the past 15 years, Recovery First has grown to insure over 200 repossession companies nationwide, including some of the major repossession industry associations themselves. Recovery First's Insurance uses insurance companies that meet the AM Best Rating Guideline of A- VII or higher. We are here to guide you with online explanations and definitions. You can email us or call us with questions anytime or call us during business hours. We want you to understand what you are buying and feel comfortable with your decision. Jim Deason CIC Program Manager (800) 687-4631 jim_deason@ajg.com www.recoveryfirst.com 12

Tow Professional | Volume 3 â&#x20AC;˘ Issue 3 | www.towprofessional.com

............................................... Truck and Large Equipment Leasing and Financing Solutions >>>

I n du stry NEWS TOWING & RECOVERY

Intek Truck and Equipment Leasing was founded in 1986 and is family owned and operated. We specialize in commercial leasing of trucks and equipment. Billy Reitman's years of experience in the auto / truck industry guarantees the best price and the best service in leasing today. Our business is built on long-term relationships. • We are not brokers. We own all our vehicles, so you deal with Intek throughout the entire course of the lease. • Intek's cherished reputation is your assurance that all aspects of your lease will be handled with efficiency and integrity. • Here at Intek, we use our years of experience to work out all the details for you. Your result is the best possible service you can find anywhere. So, sit back and relax knowing your business is in the best of hands.

• Experience - Knowing how to choose the correct vehicle or piece of equipment and how to make it affordable can only come from years of experience. • Personnel - We realize that no two customers are the same; therefore, each transaction is tailored to meet your specific business needs. Our people know how important you are to us. You will always be able to talk to us, not a machine. • Professional - One call is all it takes. We do all the work. All transactions are handled by professionals. At Intek we make house or office visits to assist you. We do it right. • Convenient - Registration is our responsibility and we do it right. Leave all the hassle of dealing with the Department of Motor Vehicles to us.

........................................................... Velvac Announces Acquisition of ViewMaster Product Line >>> Velvac, Inc., a leading manufacturer of components to the truck, bus, recreational and specialty vehicle industries, has announced that it has acquired the assets of the ViewMaster mirror product line from the former Mirror Lite Company. ViewMaster mirrors are used on vehicles in the refuse market, as well as other heavy and medium-duty trucks. Velvac now offers the refuse industry’s broadest line of rear-view mirror products, covering OEM vehicle applications for the full range of vehicles in that market. “The refuse market has a number of unique and critical vision system requirements,” noted Velvac President and CEO, Jeff Porter, “and the acquisition of the ViewMaster product line strengthens our presence, positioning Velvac as the leading tier-one vision system provider to this segment. We believe the ViewMaster product line, which is modular and flexible in its design, will have good application in other truck market segments, as well.” “While Velvac’s primary focus has been to grow organically through product innovation and design leadership, this acquisition will enable us to better leverage advanced technology in our new product pipeline specifically dedicated to the refuse industry,” added Sean D. Custis, Director of Marketing at Velvac. “ViewMaster offers true synergies with our current served markets and product roadmap, and will allow us to expand our leadership in advanced vision systems on multiple chassis platforms.” For more information on this and other Velvac vision solutions, visit www.velvac.com.

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................................................................. Lift and Tow >>> Florida The Z-series has upgraded double wall construction. The power boom is equipped with 6 function hydraulics and a wireless remote. It allows you to power up or down while extending or retracting. When retracted, however, the Tbar extends past the bumper 4-10” (depending on your truck model). This unit is fully self -loading and has in-cab controls. Once in place, just lift and go!

Unit comes with straps and wireless remote. Lift and Tow is a company that has been in the Towing and Recovery market for 15 years. Company President & Owner Cal Roth stated that safety is the upmost importance and a lot of thought went into making his line of lifts for his towers. The Z-series is their top-of-the-line lift. What's so special about the lift and tow system? It is the fastest and most efficient way to get any tow job done. You can literally pick up a car in 36 seconds, and be on your way. Besides its speed and efficiency, the system can be installed on a large variety of vehicles, and is hardly noticeable, so there is no need to purchase a separate tow truck or rollback; just install it right onto your work truck.

Christopher King of KingSize Enterprises stated, “I brought my first lift package in 2009, from Lift and Tow, and I certainly got my money’s worth. I started my business KingSize Enterprises with a 2003 Chevy 2500 Silverado and the 5 series tow package from Lift and Tow. Almost five years later, I am still impressed with the lift but needed to upgrade to save time and, of course, money. I call the folks at Lift and Tow, and we upgraded my lift to the Z series type. It has been the best decision I’ve made lately for my business! KingSize Enterprise is a small operation here in North Carolina, and we repo about 25 cars a week and tow about 10. In less than a month, my operation has become faster, smoother and less stressful as a result of up-

grading to the Z series Tow Show from Lift and Tow. A Booth #850 good product plus a good price equals a customer for life. Parts and customer service are always the most important factors in forming good customer relationships. My friends at Lift and Tow has met all of my towing lift needs, and I am completely satisfied with my new Z series lift from Lift and Tow.” For more information on the 3, 5, and Z-Series lifts, give the team a call at Lift and Tow!!

Lift and Tow www.liftandtow.com 1-866-494-6500 • 717-532-5558

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www.towprofessional.com | Volume 3 • Issue 3 | Tow Professional

Tow Professional HELPING SUPPORT ASSOCIATI

ION SHOWS “TOW SHOWS FOR TOWERS BY TOWERS”

Fuel 4 thought By D.J. Harrington

“What Am I Doing in the Pits?” If Life Is a Bowl of Cherries,

A great title for this article. This original title was chosen for a book written by the late Erma Bombeck, “If Life Is a Bowl of Cherries, What Am I Doing in the Pits?” What a real down-to-earth lady she was. All of us at some time or another feel like we’re in the pits. We’re in the pits because we’re considered a cast-off or the last to be thanked for our efforts. We work hard on our business and all of sudden…SMACK…we get kicked in the face. Coming up at the end of the month, I will be speaking for a large pharmacist group in St. George, Utah. What’s do cherries and cherry pits have to do with us and pharmacists? I know what you’re thinking – we’re

not pharmacists! We go to the local pharmacy – that’s all. However, the pharmacists are just like us. They need people skills, and we need people skills. We should hire people that have good attitudes and can get along well with other people. We can teach the hard skills of driving a tow truck or working in the yard. Last week, I heard a manager yell at a worker, calling him an IDIOT. Maybe without realizing it, the manager just put a label on this person. Labels like this can last awhile. Hearing that conversation reminds me of the grocery store aisle where they place the damaged goods. Everything in that aisle is “damaged goods” because of one reason or

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another. Some are damaged cans; others are expired, “out-of-date” items. The outside of the cans maybe damaged, but the insides are not. Insides are still good. Those of you reading this column get out of the damaged goods aisle and go where you can believe in yourself. Don’t listen to what others may say. Maybe they’re saying that you can’t make it. You are not what people say you are; you are what you feel you are. You have heard me say, “Whatever you think about, it will come about.” If you think business is going to be good, business will be good. However, if you feel you won’t pull through the month, you won’t. Right? In life, all of us make mistakes. I have made a ton of mistakes myself. At that point, I felt like I had fallen, but I knew I wasn’t a failure. I did what that old Frank Sinatra song said to do... ”I’ve been up and down and over and out, and I know one thing. Each time I find myself laying flat on my face; I just pick myself up and get back in the race.” “That’s Life” is the song title. I can still hear “Old Blue Eyes” singing that song. Fans of all ages know of whom I am speaking. What a message in that song! Life does happen and all those life experiences aren’t fun. Life’s not a bowl of cherries. It can be sweet one minute and tart another. We can’t eat the pit. We don’t consume it. So, part of what we get isn’t good. It’s not good for us to eat the pit, but it helps create and mold the cherry. The cherry pit is really the negative part of the cherry…the part we can’t consume or fix. Negative voices you’ll experience in life will always play louder and can last longer in your mind. Whether it’s in your own head or being yelled at you, doesn’t matter. Keep positive thoughts and think good stuff and you’ll have a “cherry-of-a-day.” It’s my hope that you take my articles, the ones you like, and pass them around the office. Let other team members have access to these articles. One particular company cuts the article out each month and makes copies to add to each payroll envelope. This way, the company knows the team members are having a better chance to read a positive article. Some of you will remember this suggestion from Dr. Wayne Dyer: “Change the way

you look at things and the things you look at will change.” Oh yeah, I was asked if I celebrate each birthday of every employee. No, I don’t! But one day a month, I do. We bring in a cake, and everyone who has a birthday during that month is recognized and celebrated together. Don’t let even one employee feel like they’re the pit. We need to put fun back into our business. See you next time. TOW

DJ Harrington is an author, journalist, seminar leader, international trainer, and marketing consultant. He works primarily with customer service personnel, and his clients include such world-class companies as General Motors, DuPont, Caterpillar, and Damon Corporation. He can be reached at 800-352-5252 or by e-mail at dj@djsays.com.

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Lube tAlk

ENGINE OIL

FILTRATION

I have spent the past several issues of Tow Professional explaining oils and how they lubricate. Understanding the fundamentals of lubrication and selecting the proper lubricant is certainly the primary responsibility of the maintenance personnel. Once that choice is made, it is now necessary to insure the oil is as clean as possible to function to the highest level to provide protection for the operating equipment. First, let’s take a look at how engine oil gets contaminated and understand exactly what we are trying to filter out of the oil as it is in use.

ABRASIVES Dust and Dirt The quality and design limitations, especially the proper fit and seal of air cleaners and crankcase ventilation systems, allow a certain level of dust and dirt into the engine. Intake systems, including the structure supporting the air filter and the turbo charger, can permit unfiltered air to enter the engine. Proper maintenance of the engine and its accessories can minimize the amount of contaminants entering the lubrication system.

Metal Particles Normal wear of engine parts produces very small metal particles that are picked up and circulated by the oil. Particles of road dust and dirt increase wear rates and generate larger, even more abrasive metal particles that are circulated through the engine by the oil. While oil filters help keep these particles at a minimum, they can’t remove them entirely.

COMBUSTION BY-PRODUCTS Soot and Carbon Incomplete combustion produces soot, carbon and other depositforming materials. An engine running too “rich,” or with too much

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fuel, increases contaminant levels. Soot is a natural product of diesels engines; ultra-low sulfur diesel coupled with improved turbo control of intake-air has reduced the level of carbon soot produced by modern diesel engines. Unfortunately, the requirement for exhaust gas recirculation (EGR) creates a high soot load for the diesel engine oil. Light-load, low-speed gasoline engine operation and high-load, low-speed diesel engine operation increase levels of these combustion by-products. Realizing that it is impossible to avoid the engine oil becoming contaminated, it is obvious that finding effective filtration mechanisms is critical to achieving desired engine life. There are two methods of filtering engine oil: Full Flow filtration and Bypass (Side Stream or Parallel) filtration.

FULL FLOW FILTRATION Full-flow oil filters install directly into the line of oil circulation; the oil passes through the filter as it travels between the oil pump and the engine (see Figure 1). A full-flow oil filter must remove and hold contaminants without obstructing oil flow to the engine. Because they use a thin layer of porous filter paper, most oil filters on the market compromise the filtration of finer materials. Such filters have almost no extended cleaning ability because they have a low capacity for storing dirt. These “surface-type” paper filters quickly become restricted as debris builds up on the paper surface, forcing the filter by-pass valve to open and allow unfiltered oil into the engine.

NORMAL OIL CIRCULATION

FIGURE 1

By-pass filters have high capacities and eliminate much smaller particles than full-flow filters, including those in the 2 to 20 micron range, soot and sludge. * Courtesies of Amsoil Inc.

OIL CIRCULATION USING AN AMSOIL SPIN-ON BY-PASS FILTER

BY-PASS OIL FILTRATION Because oil must be filtered quickly while removing most of the particles, the average full-flow filter can only trap particles as small as 20 microns. By-pass oil filtration uses a secondary filter (see Figure 2), with the purpose of eliminating nearly all contaminants in engine oil.

FIGURE 2

Florida Tow Show Booth # 203, 204 www.towprofessional.com | Volume 3 â&#x20AC;˘ Issue 3 | Tow Professional

Lube tAlk By-pass filters operate by filtering oil on a “partial-flow” basis. They draw approximately 10 percent of the oil pump’s capacity at any one time and trap the extremely small, wear-causing contaminants that full-flow filters can't remove. The continual process eventually makes all the oil analytically clean, reducing long-term wear and helping extend oil life.

real world, this is not completely true, so a system of establishing filter efficiency has been established. * Courtesies of Amsoil Inc. Establishing a Beta ratio is done by dividing the number of particles of a particular size in the upstream flow by the number of particles of the same size in the downstream flow:

FILTER RATINGS Filter media is the heart and soul of the oil filter; regardless of how you construct the filter, if the media is inefficient at removing contaminates the filter is junk. No matter how much I dress up a Donkey, I can’t make that Donkey a Thorough Bred race horse. With filter media, performance is all that matters; you get what you pay for. Filtration is measured in percent efficiency at removing particles of certain sizes. For example, a filter may be rated as nominal at 40 microns; this means the filter removes a nominated amount of contaminate, by weight for the rating. Inconsistent methods of determining a nominal rating has resulted in nominal as being virtually useless as a rating. Absolute rating, on the other hand, is very accurate and useful in rating filters. Absolute is defined as: the cut-off point, which refers to the diameter of the largest spherical glass particle, normally expressed in micrometers (mm), which will pass through the filter under laboratory conditions. In simpler terms, no particle larger than the absolute micron rating should get through the filter. In the

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where bx is the beta ratio for contaminant larger than x mm (microns) Nµ is the number of particles larger than x mm (microns) per unit of volume upstream N∂ is the number of particles larger than x mm (microns) per unit of volume downstream. The beta ratio is an indicator of how well a filter controls particulate; i.e., if one out of every two particles (>x microns) in the fluid pass through the filter, the beta ratio at x microns is 2; if one out of every 200 of the particles (>x microns) pass through the filter the beta ratio is 200. Therefore, filters with a higher beta ratio retain more particles and have higher efficiency. Efficiency for a given particle size (Ex) can be derived directly from

the beta ratio by the following equation:

The following table lists some selected beta ratios and the correspondent efficiency:

b value to x microns bx 10.00 20.00 50.00 75.00 100.00

Cumulate efficiency % for particles x micron 90.00 95.00 98.00 98.70 99.00

CAPACITY Filters have to store contaminates removed, and this is referred to as capacity. It is not easy to find an actual capacity rating, but you can determine how many miles the filter can be used before it must be changed. The longer the filter is allowed to be used represents how much debris the manufacturer has designed the filter to store.

FLOW RATE Measured in gallons per minute (GPM) is determined by the engine manufacturer for proper lubrication of the engine. Most full flow oil

filters must pass a minimum of 9 gpm, some larger diesels require more flow, so rely on your ownerâ&#x20AC;&#x2122;s manual to specify only filters that meet the flow rate. To select filters for your equipment, you should research the filter ratings on various filters. It may be hard to find the information you are looking for on the filter packaging. You should be able to research online at the manufacturerâ&#x20AC;&#x2122;s website and find the filter ratings. Look for ratings in absolute not nominal, and, in some cases, you may find beta ratings. Beta ratings are not likely to be found for auto and truck filters; they usually are there for hydraulic and industrial filters. Synthetic filter media is superior to cellulose and much less susceptible to streaming and medial failure. A superior filter will have an absolute efficiency of greater than 98% for 20 micron particles and a mileage rating greater than the recommended oil change interval. Never change your oil without changing your oil filter. Dirty oil is abrasive and will shorten the life of your engine. In the next issue, I will discuss the advantages of bypass filtration and explain why it is so necessary for modern diesel engines. If you come to the Florida Tow Show in April, stop by the Amsoil booth and say hello. TOW www.thelubepage.com (407) 657-5969

www.towprofessional.com | Volume 3 â&#x20AC;˘ Issue 3 | Tow Professional

The Customer/ The Service By Dan Messina

Over the years, the customer has gotten smarter and smarter. They are better educated at all things in life, including service. Today’s customer has experienced it and they like it. You can no longer ask them to choose between lower price or better service; they want both. Offering a good service can present several problems, but it also creates opportunities.

As an owner, we have a tendency to promise too much and then we don’t deliver. By underachieving, we make the customer mad, and rightfully so. It’s our fault because we raised their expectations too high and then they become unhappy when we don’t deliver. We want to learn to set expectations high, but make them realistic so we can deliver. Not only does the customer want good service, they also want it faster and easier. Most of our competition has the working capital to run their business, they offer the same types of service as you, and they buy technical products right off the shelf to support their business. Our only competitive source we have that’s different is our people and the service they provide. It’s no longer good enough to hire good smart people; you must now look for people with great attitudes, personalities, and have the “I love to work here” frame of mind. These people are out there or you can create them, and, when you do, work becomes a whole lot more fun. When I sold my company, I had 36 employees and no one ever quit. I created a working environment that was fun for my employees and me. When you have this environment:

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1. Your employees are happy. 2. Your employees are more productive. 3. They have fewer damages that cost you money. 4. Your customer is happy. 5. Every employee becomes a sales person that grows your business. 6. It made me happy and increased profits. How can you create this environment? Several years ago, a study was done in Texas where they took 100 successful businesses and compared them to see what they had in common. Some were well educated, where others barely made it through high school. Some had a lot of money to start and others had to borrow, but they all had one thing in common; they had spent a lot of time with someone that was very successful. They had a mentor they could learn from. When you are in business, you cannot afford to stop learning. To be competitive, you must continue your education and stay on top of changes in your industry. Here are a few things I learned that help make me successful:

Ask the customer what they want and give it to them again and again. When you create rules like answering the phone by the second ring or giving response time of less than 30 minutes, you assume you know what the customer wants. The only way to find out what the customer wants is to ask them. Create a questionnaire that allows the customer to give you information like, was my price too high, too low, or am I competitive with others? Was my response to your call acceptable? If you provide what the customer wants, you get fewer complaints.

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Customers expect you to keep your word. When you are a small business, your word is your company. Once you establish trust with your customers, you will have them forever. I did not offer the cheapest service, but my customers loved me because they could believe whatever I told them. I always underestimated and overachieved when the customer made a request. This made me look good to my customer. No matter what business you are in, it doesn’t matter what your price structure is; it’s all about service. Can you deliver what you are selling faster, easier, and more convenient than your competitor?

When the customer asks, the answer is always yes. In order to be successful, it’s not always about money. After all, your price might be higher, so it becomes a service issue. Offer convenience. If the customer asks if you can do something, the answer is always yes. I would tell my sales staff if the customer wants a green suit, sell him a green suit, even though we only had blue suits. You will figure out how to make it work. When a customer asks you to do something not totally related to the business, your competition will say no because it’s a distraction to his business, but remember your

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business is taking care of a customer. Do the extra and don’t charge if you can help it. That’s how to keep customers.

Every employee that deals with the customer must have the authority to address complaints. Customer service should be a function of every employee in your company. Every employee that talks to a customer should have the authority to handle a complaint. If a customer calls with a complaint, they don’t want to hear the answer that you have to talk to a manager. The customer calls and talks to that person every day, and the customer would love for that person to handle the complaint right away. Remember that the only competitive source you have over your competitor is your people, so let them work. The businesses that can save time for the customer will be the ones to succeed.

Treat your employees like your partners. In order to get good people and keep them, you must pay them. You should want to pay them more than they could make somewhere else. You want people to take pride in their work, and a bigger pay check helps. Get in the habit of asking them how you can help them make

more money. Good people make fewer mistakes and tend to be more productive and resourceful. Your staff is your customer service.

Knowledge is power so measure everything. It always amazes me how many people run their business day to day without knowing the details of their business. I knew who my best employees were because I measured everything they did. I also knew who my worst employees were. This allowed me to set up training programs for them. I knew who my best customers were so I could take of them better. I also knew who my worst customers were so I did not spend as much money on them. I also knew the cost for every function and service I provided. This allowed me to change services when necessary. Let your employees do the work so you can monitor the results. When you know what your company is doing, you will be more successful.

don’t have the answer, we can call on other members for help. It’s all about helping each other. Our objective as a company is to make everyone that is a member of “djanddan.com” successful. Owning your own business can bring many problems and a lot of stress, but if you do it right, it can also be fun and rewarding. Keep in mind that your success depends on happy customers, and that begins with good customer service. TOW Visit www.djanddan.com for more information.

Show people respect and be polite; it works. This starts with you showing respect and being nice to your employees. When you do this to your employees, they pass it on to the customers. When a driver picks up a car, have them thank the customer for their business. When a person comes pay the bill, have your employee hand them a piece of chocolate candy. Candy creates a pleasant feeling just like when a hotel leaves a piece of chocolate on your pillow. When people notice the little things you do, they will be repeat customers. Remember, good employees give you a competitive advantage.

Find a good mentor, follow what they did, and improve on it when possible. As I pointed out earlier, most successful people have a mentor that they could learn from. I did not have a mentor, but I joined a group of small business owners that met once a month and shared ideas and listened to each other’s problems. I paid $500 a month for this service, but, at the time, I felt it was worth it. This is why “djanddan.com” was created. This allows you to learn and share ideas, but, more importantly, have someone you can share your problems with, someone who has gone through the same things you face today. If we www.towprofessional.com | Volume 3 • Issue 3 | Tow Professional

CARGO CONTROL

By Fritz Dahlin

What Our TESTING & RESEARCH Shows Note: Please be aware that this testing was done with new product under controlled conditions. NO product should EVER be used above its WORK LOAD LIMIT. Minimum break strengths should NEVER be used to determine the suitably of a product. Failure to follow these warnings may result in property damage, personal injury or death. The intention of this article is to show the effect of improper loading over a corner has on the product.

One of our salesmen called me back to his desk the other day. He said, “So and so sent me a picture of a strap that broke. Can you take a look at it and see what you think?” I said, “Sure. Pull it up.” As soon as the picture opened, I said, “It was cut.” He asked, “How do you know?” “Easy.” I said. “Those hundreds of fibers did not all break at the same time and same place for no reason.” Now, as much as I’d like to say I thought that up all by myself, I can’t. Credit goes to Michael Gelskey, a fellow member (and past president) of the Web Sling Tie Down Association. One of my jobs at B/A Products Co. is to attend the semiannual WSTDA meetings. We talk about exciting stuff like the recommended pin diameter for testing 12” slings, what the minimum corner radius round slings

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should be loaded over, and my personal favorite, whether poly and nylon slings should be washed or not. Mike gave a presentation about a sling his company made that failed and resulted in a fatality. As he told the story, there was a picture of the sling on the screen. The sling had been laid over the angle iron arm of a transmission tower. The sling was laid over the arm of the tower, unprotected, and loaded repeatedly. The arm of the tower contacted the same place on the sling each time it was loaded, until it wore through (cut) the sling with catastrophic results. To those of us in the web industry, the cause was obvious. To many outside the web industry or those who may not have been trained on proper use and inspection of web slings, it may not be. And I won’t limit that statement to web. Wire rope and chain, when used in a manner that they are not designed for, or are not protected from damage, will fail. They will also leave telltale signs. The goal of this article is to make you aware of the damage that a seemingly innocent corner can cause, the signs that a piece of web or wire rope was damaged or cut, and some basic inspections that must be performed on a regular basis.

share of them, as well. I decided to try to replicate what happens when a piece of wire rope or web is pulled over a 90 degree corner. To set up the tests, I cut several lengths of 2” x 2” x 3/16” angle iron to fit over the top edge of the carriage of one of our test beds. I then figured a way to secure a piece of tie down web, wire rope, 2” 2 ply sling and a V strap leg so it was pulled over the outside corner of the angle iron.

TEST SET UP AND PARTICULARS I wanted to recreate some things that I see on a fairly regular basis. Another of my jobs at B/A is to do the testing of inbound materials, as well as inspecting returns to try and determine cause of failure, so I have not only seen a lot of broken things, but I have broken my

Test set up for tie down strap.

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Letâ&#x20AC;&#x2122;s get to the testing. For each item, I loaded 3 samples over the angle to get a good average break, and did either a straight pull test or used test results from my files for each product to use as a control sample. First up was a cluster tie down strap, rated at a 4000 Lb. Work Load Limit, 12,000 Lb. minimum break strength. Keep in mind that the minimum break strength (MBS) should NEVER be used as a rating or for selecting a tie-down, strap chain or wire rope. The control sample broke at 11,964 Lbs. As you can see from the photo, the webbing shredded at the stitching. The straps were set up with the free end of the strap wound up in a ratchet, and the mini J of the cluster hooked to the underside of the test bed. The samples that were pulled over the angle were marked where the web contacted the corner, and two inches on either side of the angle. Force was applied until the samples failed. As the force increased, the web stretched and the contact point with the angle moved about two inches. Failures occurred at 7519, 7383 and 7181 Lbs., all where the web contacted the angle.

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38-100 strap control sample.

38-100 strap pulled over angle iron

CARGO CONTROL Notice that the strap pulled over the corner is cut cleanly across the width of the web, and all or nearly all the fibers are the same length, with minimal fraying. Compare these with the control sample. This is the indication that the webbing was cut. The average failure was at 7361 Lbs., for a 37% reduction in MBS. Look at it another way: Work Load Limit is based on a ratio of the MBS. In the case of this strap, the 4000 Lb. WLL is a 3 to 1 ratio of the 12,000 Lb. MBS. Since our MBS over a piece of angle iron is 7361 Lbs., divide that by 3, your WLL is now 2453 Lbs. Now, I’m not suggesting that the straps be rerated because it is being pulled over a corner, but the reality is if the strap is pulled around a corner, the strap will fail at a lower load. Let’s put a 2” two ply sling to the same test. WSTDA ratings for this sling are a WLL of 6200 Lbs. in a vertical hitch, with a 5 to 1 design factor for a MBS of 32,000 Lbs. My control sample failed at 32,191Lbs., the webbing again shredded at the stitching.

Graph for 2” sling control sample. 2” sling control sample.

continued on page 34

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The test samples were installed in the test bed with one eye over the hook, under the carriage, over the angle and to the second test bed hook. The samples were marked the same way as the cluster strap, and force applied until failure. As force increased, the strap stretched until the 2 inch mark was adjacent to the corner. During one of the test pulls, the test bed ran out of stroke. (The ram was fully retracted before failure occurred. I did the testing over several days and this sample was hooked to the test bed differently.) I took the strap out of the test bed to reset the test and noticed the damage to the strap where it had been in contact with the corner of the angle. Iâ&#x20AC;&#x2122;ll show you that damage a little later.

All three samples failed at the angle, with an average failure of 13,023 Lbs, less than half of the straps MBS. Using the same logic as the cluster tie down strap, the WLL has effectively been reduced from 6200 Lbs, to 2604 Lbs. Once again, I am not suggesting the strap be rerated; I am trying to illustrate how damaging loading over a corner can be. As with the cluster strap, the fibers at the cut are relatively even with minimal fraying.

2 inch 2 ply slings after being pulled over angle. Arrow shows direction strap was being pulled.

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CARGO CONTROL Letâ&#x20AC;&#x2122;s switch from web to wire rope for the next test. For this round, I tested 3/8â&#x20AC;? EIPS IWRC (Extra Improved Plow Steel Independent Wire Rope Center) made into 10 foot long sections with thimbled eyes at each end. The samples were attached to one hook of the test bed, laid over the angle on the carriage, then run under the carriage and tied off to a cross member of the tester.

The wire rope test set up.

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This resulted in the sample contacting the carriage in two places. In all three tests, the end of the wire rope attached to the movable hook of the test bed failed (the end having force applied), including one test that I inadvertently ran under the carriage to the hook (it failed on the edge of the carriage, not the angle). The control sample failed at 16,397 Lbs., at one of the swages.

Graph of 3/8â&#x20AC;? steel core wire rope control sample.

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CARGO CONTROL The three samples pulled over the angle failed at an average of 9503 Lbs., a reduction of 42% from the control sample. In each case, the wire rope failed where it was contacting the corner. Four of the six strands failed on two of the samples, and two of six failed on the third. I stopped each test once the failure occurred. If I had continued to apply force, the remaining strands would have failed, but the load would have been lower that the first failure point.

Detail of failure over angle. Damage to the angle is from previous wire rope tests.

Damage to three samples pulled over angle.

It should also be noted that the wire rope sample contacted the carriage on the test bed in two places, and the point where failure did not occur was damaged, as well.

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So far, the testing has gone pretty much as I expected. All of the samples failed where they contacted the corner of the angle iron at an average of 46% below their Minimum Break Strength, due to the damage the corner inflicted. Next, I tested individual V strap legs, and things get very interesting. My goal was to recreate the damage you see here:

V strap returned by customer for inspection.

Take a look at the bottom leg. Notice how the fibers are smooth and even for the first two inches of width from the bottom. They compare very closely to the cut tie down strap and 2 inch sling shown earlier, but also take a look at the top leg. Notice the mark that mirrors the cut on the lower leg? Most likely both legs were riding against a cross member or control arms. To simplify the testing, I had single legs of our V straps made up. Our V straps have a 4700 Lbs. Work Load Limit. I set up the V legs so the last 3 inches or so of the strap was contacting the corner of the angle, and applied force. The first two legs I pulled got fairly high readings: 13,181 Lb and 13,272 Lb. On the third leg, I moved the contact point slightly and got 15,712 Lbs. Samples 1 and 3 were cut at the contact point with the corner, sample 2 was a cut on either side of the leg at the contact point, and then the oblong pulled through the remaining center inch or so of the eye. The control sample failed at 16,032 Lb., the oblong elongated significantly and cut through the web at the end of the eye.

Three V strap legs after being pulled over the corner of the angle.

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CARGO CONTROL

V strap test set up.

V strap control strap after test.

The average reduction in break from the control sample was 14%. Why is the reduction in MBS on the V strap leg only 14%, when the average reduction of the other parts is 46%? The V strap legs have a Cordura pad sewn over the eye at the hook end. In all 3 tests, the Cordura pad was at the angle or pulled to the angle when the leg stretched. That cordura pad made the difference. “But the control sample looks just like the other legs, the fibers are all the same length with minimal fraying. What gives?” I’m glad you have been paying attention. It’s time to talk about some of the signs of damage. Let’s start with the V strap legs. In reality, the control sample was cut, as well. Take a look at the oblong links in the photo of the test samples then the oblong link in the control sample. The test samples elongated very little, which shows that they were not getting the 14,000 Lbs. or so average it took to break the sample. The oblong of the control sample elongated considerably, indicating it was seeing the full load applied to the sample. As it elongated, the contact point with the eye of the web became smaller and smaller, until that point could no longer support the load and the web failed. This is a good example of why it is important to check the entire assembly during routine inspections or after a failure. The example of the green V strap shown earlier backs up this point. The side that did not fail shows that there was contact with an object.

WIRE ROPE: The samples were pulled over two 90 degree angles; one end was tied off to the frame of the tester, the other end tied off to the ram of the tester. Failure occurred at the 90 degree angle closest to the ram (even on the sample I ran incorrectly). Where the wire rope contacted the second angle, there was damage, as well.

This damage creates a weak spot that can fail when a load is applied later. Also take a look at the photo of the break in the wire rope while it is over the angle. The ends of the individual strands show two different configurations. Some are flat, like a chisel or knife blade. This is an indication of mechanical damage, such as crushing or being bent around a corner. Others show a cup and cone shape. When an individual wire is overloaded, it will stretch. www.towprofessional.com | Volume 3 Issue 3 | Tow Professional

When it cannot stretch any more, the wire breaks. One side of a break looks like a cone, the opposite side like a cup. Overloading will also leave signs. The thimble will stretch at roughly twice the Work Load Limit of the wire rope.

WEB SLING: I mentioned that during the testing I had to reset the strap and noticed damage. The strap had been pulled to 12,109 Lbs. Hereâ&#x20AC;&#x2122;s the damage:

Damage to strap pulled over corner without failure. When the strap was reset and pulled again, it failed at 12,110 Lb., 1 pound over the previous pull. Do you think the damage had something to do with that? Compare the previous photo with the photo of the strap after it was pulled the second time. It failed in the same place. Still not convinced? That strap broke lower that the other two by almost 1000 Lbs. Once again, previous damage can and will weaken the assembly.

Top: thimble that has not been subjected to overload. Bottom: Thimble used in break test.

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Same strap from previous photo, after being pulled over angle to failure.

CARGO CONTROL Also notice the wear and marks at the letter “S.” In the test set up, the sling contacted the carriage of the test bed in two places. While most of the load applied to the strap was concentrated at the angle where the strap ripped, there was enough force at the second corner to create additional damage. All of the 2 inch slings and the cluster tie downs exhibit this damage.

Breaking strengths are shown for comparison only and shall NOT to be used as criteria for service or design purposes. NEVER exceed the products assigned WORK LOAD LIMIT.

So, how can these failures be prevented? What kind of inspections should you be doing? And what about chain? I’m going to cover those subjects next month. One thing before I go: In the opening, I talked about going to WSTDA meetings and some of the topics of discussion. Please don’t get the wrong idea; I really do enjoy the meetings. And yes, those are really topics we discuss. The answers, in case you are interested: 12” sling testing pin diameter 4.5”, span 13”; minimum corner radius for round sling, depends on the sling, a yellow round sling is 5/16”, and no, slings should not be machine washed (or washed at all). TOW Fritz Dahlin is vice president of B/A Products Co., www.baprod.com.

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By Simon Birch month, we are going to discuss straps and chains. We will cover their uses and applications, ratings and sizes, and care and maintenance.

This

STRAPS Nylon or Polyester straps have become the industry standard over the last decade or so. They are available in as many different shapes, sizes and configurations as you can think up, and most strap manufacturers have the ability to custom produce straps for any application. They are being used on every size and style of towing and recovery vehicle, from the smallest wheel lift to the largest rotator. We are using straps to secure vehicles to our trucks, winch vehicles from ditches and wrap around over turned vehicles to upright them, all without incurring any further damage to the casualty. The benefits of using straps over chains in many situations are numerous. Since straps are lighter and easier to handle, strain on the operator is reduced. They can be used in many situations where chains would cause damage, like during recoveries when the chain would be up against the side of the vehicle, potentially cutting into the vehicle or scratching the painted surfaces. Straps can also be fed into locations that chains could never fit. As the design of the automobile has progressed, many manufacturers are omitting tie- down slots and replacing steel or cast suspension parts with lightweight, stamped pieces, which can be very susceptible to damage if hooked onto. In response, strap kits have been developed to secure vehicles to the transporting truck by its wheels and tires, thus eliminating any body or chain contact.

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These tie-down strap kits are available in many configurations, including 4-point over the wheel, 4-point through the wheel and 8point over the wheel. They can be paired with almost any size and style of ratchet or custom ordered to fit the operator’s specific needs and requirements. The use of these tie-down straps has now expanded to the auto hauler industry, as operators that are transporting new cars to dealerships from factories and sea ports are being faced with the same challenges of securing the vehicles to their haulers as the towing operators are. No metal-to-metal contace with your customer’s care

When it comes to vehicle recovery, few can argue the benefits of straps and web slings. For years now, heavy duty operators have been using 6, 8 or even 12 inch wide straps to support, lift and catch trucks and trailers that have overturned, run off the road or been involved in an accident. Often used in conjunction with Air Cushions, these have become an integral piece of equipment in every heavy duty recovery fleet. Now, with the increasing presence of large rotator recovery vehicles, these recovery straps are helping operators perform complicated jobs that in the past would have taken much longer, and used more trucks and operators. The arrival of endless loops or round slings has also added to the “tool box”. These synthetic polyester, continuous loops are available in a multitude of lengths and strengths, depending on their usage, and are a perfect complement to the recovery straps already discussed. These are lightweight, washable and very flexible and are

being used in all types of recovery situations, both large and small.

CHAINS Although the development of recovery straps has led to them replacing chain in many applications, chain still plays a very important role in our industry. Graded by strength and available in many sizes, there is a chain available for every task. Grade 70 is now regarded as the minimum grade for transport and towing applications. V bridles, light duty tie down chains and safety chains are almost always Grade

70, but grade 40 is still available if preferred.

Recovery work should only be performed with a Grade 80 or higher chain, and, depending on the task and equipment, can be sized anywhere from 5/16 to 5/8. Most heavy towing and recovery operators are using Grade 100 or 120, in Â˝ inch or higher, as their standard for recovery work, with Grade 80 being used for tie downs or securing axles, drivetrains etc.

One thing to pay note to is that you should always pair your chain with the same grade hardware and hooks. Installing a Grade 70 hook on a Grade 100 chain will render that entire assembly Grade 70. The weakest link is always the item with the lowest grade. Chain maintenance is often overlooked, and, as a result, failure can occur when you least expect it. Keep your chains clean, and inspect your chains for flat spots, cracks and link failures on a regular basis, and they will last for a very long time. TOW Simon Birch, Technical Support, AW Direct, 1-800-243-3194 awdirect.com

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BA PRODUCTS B/A Products Co. was founded in 1978 in Davie, Florida, by Mel and Enid Berman. The company manufactured several items, but was mostly a distributor of other products. A move to Maryland in 1984 coincided with the switch from distributor to manufacturer. As chain welding, wire rope and web fabrication moved in house, so did the need to test the processes being developed. A weld link tester was built in house to test the chain welds and when needed, was adapted to test the sewing of various web assemblies. As volume grew, so did the need to test. Over the years, additional equipment was purchased. Our test department now consists of a 40,000 LB vertical tester, two horizontal testers of 42,000 and 150,000 LB capacities, a Rockwell hardness tester, and a home built winch bar tester. Our testing program includes a procedure manual, record keeping, and annual calibration to ASTM specs. The link tester is still around, although much improved and used over 50 times a day. Five employees devote parts of their day

CARGO CONTROL spotlight

to testing and record keeping. In addition to testing inbound material, welds, sewn assemblies and wire rope assemblies, our test equipment is used for research and development, as well. We also do live testing during our Annual Open House in November.

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Why do we do so much testing? To make sure you get the Best Available Products. TOW BA Products 8925 Mcgaw Court Columbia, MD 21045 www.baprod.com (800) 327-3301

CARGO CONTROL spotlight

At Manufacturer Express Inc., we're committed to providing the highest quality towing and cargo control products with competitive pricing and incomparable customer service. Centrally located in Wood-Ridge, NJ, we stock a wide range of products servicing our customers in the U.S., Canada and Mexico. We offer tow chains, tow straps, snatch blocks, round slings, nylon slings, lever/chain hoists, ratchet straps, winch straps, logistic straps, binder chains, chain binders, cargo bars, jack bars, decking beams, rigging hardware and much more. Our philosophy is based on the concept of: Quality + Reliability + Customer Service = Success for our business, as well as for our customers.

Please call TOLL FREE 866-612-4896 for more information on free shipping and products, and our knowledgeable team will make ordering from us a quick and

easy experience. You can also visit our website at www.mfrexpress.com for online purchases. TOW

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S & J Manufacturing

S & J Manufacturing, Inc. is a manufacturer of towing & truck transportation accessories. We have been in business for 20 years. S & J is a family owned and operated company with over 60 years of experience in the industry. S & J Manufacturing was founded in Cuba, Missouri, in 1993 by Lonnie Smith after leaving a major manufacturer of similar products after 30 years. He started with a one-room, 2,500-squarefoot building and just one employee. After the first six months, he quickly realized that he had outgrown the space and needed to relocate. He purchased property in Cuba and built a 6,000quare-foot facility and has been there ever since. Over the next 15 years, we have added an additional 24,000 square feet of manufacturing space and 54,000 square feet of storage space.

Our facility has over 100 pieces of metal working equipment. We can produce small or large volumes and offer a wide variety of capabilities to meet your needs. S & J is a full line fabrication shop with press breaks, shears, saws, milling machines, punch presses and bar and rod bending. We also have the capabilities to provide mig welding, chain welding, plating, heat treating, CNC machining and tool and die making. We also have chain testing equipment to ensure a quality product. S & J is also a member of the Web Sling and Tie Down Association. We have several different sewing machines to produce Nylon and Poly webbing slings, bridles, wheel straps, tow straps and auto tie down straps. We also offer tow dolly straps, cargo control, ratchets, car carrier straps

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CARGO CONTROL spotlight and more. We produce thousands of chain assemblies each year and offer chain in several different grades, including G43, G70, G80, G100 & G120. We carry a wide range of accessories, as well, including, tie down hooks, shackles, snatch blocks, lever binders, winch binders and ratchet binders, not to mention special products for the Department of Transportation, utility companies and the coal mining industry. Here at S & J, we are always looking to give our customers the best service possible. Our goal is to provide a high-quality product at competitive prices in a quick and timely manner. We take pride in providing a safe and reliable product each and every time. We would like to thank our loyal customers and look forward to 20 more years of serving the towing and trucking industrial markets. TOW S & J Manufacturing, Inc. 203 Commerce Drive â&#x20AC;˘ Cuba, MO 65453 Phone: 573-885-4460 Fax: 573-885-3351 www.sjmetalcubamo@yahoo.com

RUGGEDTOW.COM OFFERS

CARGO CONTROL spotlight

AFTER-MARKET TOWING PRODUCTS When owners Kim and Charlie Jaques decided to enter the Towing and Car Hauling market, the transition has fit hand-in-glove. “Our original experience came in from the Heavy Lifting market, providing custom fabricated slings, chains, wire ropes and nylon straps to markets like mining, logging, commercial fishing, construction, manufacturing, drilling, agriculture and many other industries. We found that many of the products we were already fabricating and selling were used in the Towing market, so we thought it was a perfect fit,” said Charlie. Many of the high-profile jobs that they have worked on include providing materials to the new World Trade Center, the scaffolding of both the Washington Monument and the George Washington Bridge (NYC), 9/11 and Hurricane Katrina cleanup efforts, the Quecreek Mine Rescue, Sales to Disney and the Big Three Auto companies, rigging materials to the Marcellus Shale drilling companies and much, much more. Since those days, RUGGEDTOW.COM has blossomed into a company with four locations

in Pennsylvania, 40 employees, and a combined 50,000 square feet of manufacturing and warehousing space. RUGGEDTOW.COM offers the towing industry’s easiest-to-use website, using a picture-based approach. “All of our prices listed have the freight included.” stated Kim. “We sew our own tow dolly and over the wheel tie down systems. We sew our own axle straps and tie down straps. We stock every V-Bridle known to man, whether its chain or nylon. We splice and press our own winchlines and wire rope assemblies. On top of that, we keep the various hardware like shackles, ratchet handles, load binders, hooks, etc, to complete the line.” If you are in the market for after-market tie

down, recovery strap or chain, V-Chain, winch cable or related products, RUGGEDTOW.COM is a great place to find top quality, fast shipping, and great prices. TOW RUGGEDTOW.COM Tel: 724-586-2900 Fax: 724-586-2200 Toll Free: 888-244-3290

www.towprofessional.com | Volume 3 Issue 3 | Tow Professional

5 REASONS Why a Jump Starter Beats Booster Cables [Every Time] WITH THE INCREDIBLY INCLEMENT WEATHER SEEN THIS WINTER, IT HAS BEEN COMMON TO SEE TV NEWS ARTICLES ADDRESSING WAYS VEHICLE OWNERS CAN BE PREPARED AND SURVIVE THE COLD AND SNOW. INEVITABLY, ONE OF THE ITEMS THEY TALK ABOUT IS BOOSTER CABLES AND THE JUMP STARTING PROCESS. OCCASIONALLY, THEY MENTION A JUMP STARTER, BUT USUALLY STICK TO BOOSTER CABLES. AS THE MAKER OF BOOSTER PAC AND JUMP-NCARRY JUMP STARTERS, WE, OF COURSE, ARE BIASED, BUT THE WAY WE SEE IT, A JUMP STARTER TRUMPS A SET OF BOOSTER CABLES EVERY TIME. HERE ARE THE TOP 5 REASONS WHY.

The most obvious advantage of a jump starter is the fact that it eliminates the need to find someone to loan their car to be used as a host vehicle, which is required when using booster cables. This advantage isn’t just about the hassle of having to find someone willing to help you. It is also a safety consideration. If you have your jump starter in your trunk, you can pull it out, connect it and get your vehicle started immediately, which is great when stranded at night or in an unfamiliar area.

You really don’t have to worry about the position in which your disabled vehicle is parked when using a jump starter. Not so with booster cables, where a major consideration is whether the host vehicle will be able to get close enough for the booster cables to reach the disabled vehicle’s battery. We’ve even had a Clore Story submitted by a customer in which this exact problem surfaced, as it was impossible to get another vehicle close to the disabled vehicle. A jump starter, in this case the JNC660, solved their problem.

You don’t need to ask for help when you have a jump starter.

Tow Professional | Volume 3 Issue 3 | www.towprofessional.com

There’s no concern how the disabled vehicle is parked.

Twice the connections means twice the chance for issues.

With booster cables, you have to make two sets of connections, which is twice the chance for issues. Reversed connections are very dangerous to the operator and the vehicles involved. They can create sparks, which could result in an explosion if battery gases are present. They also can cause damage to expensive electronic components on one or both of the vehicles involved, depending on when in the connection sequence the reverse connection takes place. With a jump starter, there is just one set of connections to make, simplifying what can be a confusing process.

Concerns of damage to the host vehicle.

Even when care is taken to ensure a proper connection sequence and starting procedure, there remains the concern of whether the host vehicle is up to the task of providing the additional power needed by the disabled vehicle. If any components of the host vehicle’s electrical system are marginal or suspect, the additional requirements of the jump starting process may push those components over the edge. We remember how we once brought a friend’s car’s electrical system to its knees while borrowing it to use for a jump. We

were young, the car was old and it was on the scrap heap within days. This is an extreme example, but there are always risks to the host vehicle when jump starting.

Today’s vehicles make booster cables inherently risky.

There are several reasons why using booster cables on today’s sophisticated vehicles brings inherent risks not present when using a jump starter. The first is that noise from the host vehicle can be transferred to the disabled vehicle. This noise can include voltage spikes and other anomalies that could damage sensitive electrical and electronic components on the disabled vehicle. As a jump starter is essentially an extension of the vehicle battery, short of a reverse connection, this concern does not exist. In addition, the process of removing booster cables after the jump can have a similar damaging effect on vehicle electronics, as warned by Pat Goss on a recent edition of Motor Week and as summarized by Gary Witzenburg on the Green AutoBlog:

www.towprofessional.com | Volume 3 Issue 3 | Tow Professional

5 REASONS Why a Jump Starter Beats Booster Cables [Every Time]

“As long as the cables are connected,” Goss continued, “the two batteries act as buffers to contain maximum voltage rise. But as soon as the first cable end is removed, the systems go nuts. When the first cable is removed, the voltage reference is gone. It instantly changes from the level of two batteries and two alternators to one battery and one alternator. During this period of adjustment, the voltage regulator allows the alternator to climb to a very high voltage level. The alternators of both cars are unregulated for a few milliseconds, and during that brief time, the alternator can produce several hundred volts of low-amperage electricity. This high-voltage spike shoots through the electrical systems of both cars. The effect is like a voltage surge running through a computer. It rarely destroys anything instantly but can weaken components of both vehicles, including engine control computers, alternators, sound systems or any of the dozens of electronic modules in modern cars, and there are usually no immediate symptoms because these parts are merely weakened.” Goss recommends using either a jump starter or “smart” booster

Florida Tow Show Booth # 284

Tow Professional | Volume 3 Issue 3 | www.towprofessional.com

cables to avoid this dilemma. While smart booster cables will help to avoid this specific problem, they cannot resolve issues 1-3 above, which is why we believe a jump starter is the best answer.

Jump Starter Dilemma #1 – Keeping it Charged As we stated above, we know we’re biased on this one. Of course we think jump starters are the best answer. We’re the jump starter people and we’d always think a jump starter is the right answer. But, many would counter, the big issue with a jump starter is keeping it charged and remembering to charge. It is true that a depleted jump starter is of no use when your vehicle’s battery is dead, but that’s an easy problem to solve. We offer free recharge alerts for your jump starter so you can be sure it is ready when you need it the most. Just click the link below to sign up for quarterly alerts. It’s quick, easy and will help you avoid the number one dilemma people mention when it comes to jump starters. TOW CLORE AUTOMOTIVE www.cloreautomotive.com 800-328-2921

JUMP PACK spotlight

www.cloreautomotive.com

www.towprofessional.com | Volume 3 Issue 3 | Tow Professional

JUMP PACK spotlight

Jiffy Jump Start Packs A fter nearly 30 years of keeping New England's trucks, buses and other vehicles on the road, JiffyJump's founder and CEO, Bill Guditus, is celebrating a still growing business, coupled with an exciting new product line. His customers rely on JiffyJump's range of industrial strength jump starters to start vehicles, whatever the weather. "I'm frequently stopped by employees to tell me it's the most valuable tool they have in the shop," Guditus says. "They love they can rely on it, 365 days a year, backed up by a nocharge 48-hour service guarantee." This peace of mind comes as part of a long-term leasing model, where companies lease the starters on a month-by-month basis. "The leasing model is popular as it gives less financial exposure and guaranteed operational service," says Guditus. "That, and the month free trial, is particularly relevant in this

economy." It also allows him to keep strong ties with his customers so he is familiar with their needs. The rolling wheelbarrow model is always popular. "For moving around terrain and getting maximum accessibility, it is extremely easy with four wheels," Guditus says. Guditus, a coastguard veteran, picked up his electronic skills in the seas of Alaska. “I like adversity,” he says. “I like getting out there, with the snow falling thick and fast and helping people keep their fleets moving. It's all about service.” JiffyJump's latest line is the DC-Matic TL900 hammer torque wrench, which couples with a JiffyJump to provide all day lug removal without dangerous compressed air, or the need to be around a power supply. See www.jiffyjump.com for more information. TOW

Tow Professional | Volume 3 Issue 3 | www.towprofessional.com

COMPANY spotlight

In business since 1975 in Taiwan, ComeUp sells winches in over 60 countries and is just breaking into the American market. People may not recognize the brand name, but ComeUp winches have been in the U.S. for many years. They have been exclusively rebranded and sold under another major U.S. winch company brand. ComeUp hydraulic winches have been chosen by one of the major tow truck companies as the original equipment supplier for their standard tow truck platform. ComeUp USA offers a full range of winches in 2,000 pound to 30,000 pound capacities for utility, Powersport, self-recovery and industrial applications, driven by 12V/24V DC, hydraulic and AC power sources.

Featured Product: Bison 30 • Powered by a PTO (power take off) driven pump with variable recovery speeds for a high working rate • 9.5 cu. In (160 cc) highly efficient and constant operating torque motor with 30,000 lb. (13,600 kg) pulling capacity • Hardened 2 stage planetary gear train with 41:1 gear ratio provides faster line speed • Built-in air clutch for rapid wire rope payout • The patented Multi-Disc Brake (MDB) holds the full rated load capacity • Great for severe duty trailers, roll-back carriers and commercial recovery applications

• Roller fairlead, cable tensioner and two way over-center valve included • Meet SAE J706 and CE machinery directive 2006/42/EC TOW COMEUP USA Inc. 26300 SW 95th Avenue, Suite 103 Wilsonville, OR 97070-8205 Tel:(503) 783-6142 Fax:(503) 783-6143 Email: info@ComeUpUSA.com URL: www.ComeUpUSA.com

www.towprofessional.com | Volume 3 Issue 3 | Tow Professional

Professional Your Resource for Towing & Recovery

HOOKEDUP

Tow Mate

It’s that time of year again to break out the flip flops and sunscreen and head to the Florida Tow Show! As always, there will be a number of authorized dealers carrying the latest TowMate wireless tow lights and cutting-edge LED products. Look for scorching hot deals and be sure to stop by to see what’s new. Often imitated, never duplicated…stick with the best!

T3 POWER PLUG PRO 30 FEATURES & BENEFITS • Extra Long 30’ Cables with 5’ Truck Harness. Made with Tangle-Free Vutron Cable. • Fits Top and Side Post Batteries. • Standard Plug is Interchangeable with Most Popular Brands. • Protective Coated Steel Clamps with Ergonomically Designed Handles. • All cable connections are sealed with heat shrink tubing. • All Mounting Hardware and instructions are Included. • Heavy 4 Gauge Conductors Made with 100% Copper Wire. • Built in Polarity Indicator. When Green Indicator Light is Lit the Cables are Properly Connected. If Indicator is Not Lit, Check for Proper Connection. • Replacement Parts are Available. • 500 AMP Capacity. • Designed for Heavy-Duty Demands

8925 McGaw Court • Columbia, MD 21045 (800) 327-3301 • WWW.BAPROD.COM

www.towmate.com • Ph: (800) 680-4455

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Professional Your Resource for Towing & Recovery

LiftAll® 3”W & 4”W Cargo Straps/Corner Guards – LHS12, LHS13,

QuickCable® 12 VDC Portable JumpStart Pack Rescue, Model 1800 – QCJP03

LHS14, LHS20, LHS30, LHS40, LHG110

USA-made, LiftAllK Cargo Straps and Corner Guards are perfect for securing loads during over-the-road transport. Flat hook styles fit under rub rails and into stake pockets. Triangle styles fit over load pins, and the chain end styles lock into stake pockets or attach to D-rings. All straps have a 5,000-lb. WLL and require a ratchet or cargo winch for tightening. Imported Corner Guards are made of rustproof copolymer and fit webbing up to 4”W. Guards come in a package of 10. (800) 243-3194 www.awdirect.com

The QuickCableK Rescue Portable Power Pack 1800 is our best value: it’s both heavy-duty and affordable. Perfect for use with all 12 VDC engines. Features 4000 peak amps, 62”L/2G cable, built-in overcharge protection, AC charge cord, on/off switch, 2 internal batteries, DC outlet, voltmeter, built-in work light, LED indicator, test switch and more. (800) 243-3194 www.awdirect.com

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Florida Tow Show Booth # 101 www.towprofessional.com | Volume 3 • Issue 3 | Tow Professional

Professional Your Resource for Towing & Recovery

HOOKEDUP

Super Easy Wedge 32923 Many of today’s new vehicles may require additional pressure and surface area to spread the force along the door when performing unlocks. New vehicles are being built with sturdier window frames that may require additional pressure when unlocking the vehicle. Larger vehicles have larger doors, which also may require additional pressure when performing unlocks. Super Easy Wedge (PN 32923) is a larger version of the Easy Wedge to be used as an accessory with our BigEasy Lockout kits. The Super Easy Wedge, as well as our Easy Wedge, is inserted to create a controlled opening of the vehicle door. Once inserted, inflate the wedge to the desired size, and you can insert your BigEasy tool to safely unlock the vehicle. Our bigger wedge can provide more power, as well as a bigger opening to be able to maneuver the BigEasy lockout tool. Super Easy Wedge is made in the USA and is a 7 x 9” inflatable wedge made from ballistic nylon, preventing slippage in extreme

weather. The Super Easy Wedge will also have a taffeta print on the exterior with a 30 gauge polypropylene insert for stiffness, which will lead to ease of insertion into the vehicle. The Super Easy Wedge has a contact area of 2-1/2 x 4-1/2, giving the wedge 168.75 pounds of force. The bulb has been increased by 50%, allowing for fewer compressions to fill the wedge. Labor/Material Savings: Provides more power and has a larger surface area, allowing for larger openings and better weight distribution, resulting in a smaller chance of damage to a vehicle when trying to unlock it. Steck Manufacturing Co. 1115 S Broadway Dayton, Ohio 45417 800-227-8325 www.steckmfg.com

Zip’s Road Service Body (RSB) Zip’s is very excited to debut the revolutionary Road Service Body (RSB). The RSB was specifically designed by Zip’s Truck Equipment with the Mobile Service Industry in mind. Along with the premium quality of construction, the RSB will greatly improve call efficiencies by maximizing storage capabilities and uniquely customizing each and every unit to meet the service provider’s specific needs. The all-aluminum constructed RSB allows for tool access from the ground; however, it also has a large indoor space with a work bench and even more ergonomically friendly storage. With over 6 feet of head room, you can comfortably perform any task while staying out of the cold or rainy weather. Zip’s has meticulously designed adjustable shelving & custom storage for items like filters, brake chambers, fittings, hoses, and hand tools, so daily inventory is now an option – bringing more money directly to the bottom line. Also, by having a place for each and every 56

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item, your operator will be much safer alongside the road due to less time in the line of traffic. Whether you’re maintaining your own large fleet or aiding a stranded customer on the side of the road, the RSB will definitely work for you. A custom fit RSB allows for endless options, including a fuel transfer system, tail lift gate, and a “4-in-1” generator, compressor, welder, and starting unit – all while maintaining ample storage space for consumables and more! The RSB can be installed on any chassis configuration with a cab to axle length of 84” or 108”, a GVW ranging from 19,500# 26,000# GVW, and 19.5” Wheels. Zip’s can source the chassis of your likings for you or install an RSB on a truck provided by your local dealer. Get your RSB exclusively from Zip’s by calling (800)222-6047 or visiting www.zips.com to order your RSB today!

Crashfilm Crashfilm is a self-adhesive protective film. It applies easily to vehicles that have been involved in a collision, (broken windows) in auto storage, (preserve interior) or repair (body shops). Easily applied by one individual. The blue roll is 36”x 200’ and has a 45 day UV protectant. Apply to a clean dry surface to protect the interior from rain, dirt and snow. Crashfilm is temporary protection that will release without leaving residue. Boxes 4 U 1401 E. Plano Pkwy. Plano, TX 75074 888-672-2548 www.crashfilm.net

Tru-Balance

When mounting hub-piloted wheels, all the weight of the wheel and tire rests on the top pilots, creating a gap in the bottom pilots, leaving the wheel off center. A small gap the size of a business card can result in an off center wheel and an "egg-shaped" motion upon rotation. This uneven motion results in tire vibration and irregular tire wear. Even if you balance the tires, the wheel is still off center. The TRU-BALANCE products bypass the hub-pilots and center the wheels back to the wheel studs, which is the true center of the wheel. When the wheels are properly centered, the result is increased tire life, increased fuel mileage and an unbelievably smooth ride. Contact us at 866-686-9285 or visit us online at www.trubal.com.

www.towprofessional.com | Volume 3 • Issue 3 | Tow Professional

Professional Your Resource for Towing & Recovery

HOOKEDUP

Larson Electronics Offers Wrecker Lighting Solutions

Windshield Cam’s 4 Camera Professional Truck Video Security

Larson Electronics’ LEDP5W-30-TP150CR is a portable LED light tower that comes complete with a 150 watt LED light head, an aluminum quadpod and a 50’ retractable cord reel. Operators can easily stow this collapsible light tower after using it for temporary scene lighting. The LED floodlight creates a total of 14,790 lumens of bright white light that provides coverage for an area 540’ long by 480’ wide and retractable cord reel keeps the cord clear of trip hazards.

Windshield Cam is the original and the leader in Multi Camera Truck Video Security for commercial trucks with long 300 hour recording time. The 4 Camera Windshield Cam System records all 4 sides of the truck & trailer, protecting you 24/7 against theft, vandalism, hit & runs, traffic accidents and road rage. The 2 side mirror cameras are very important in providing proof in sideswipes and merging accidents. The Rear Camera records all activity behind. Nobody beats our cameras at night. To view Windshield Cam truck video footage, please visit www.WindshieldCam.com or call Ron at (403) 616-6610.

Larson Electronics, LLC 800-369-6671 www.magnalight.com sales@magnalight.com

Tow Professional | Volume 3 • Issue 3 | www.towprofessional.com

As s o c iati o n NEWS TOWING & RECOVERY

TRAA LAUNCHES NEW WEBSITE A New Look for Our New Chapter The Towing & Recovery Association of America (TRAA) is pleased to announce the launch of our new website, www.traaonline.com. This new site will enhance TRAA’s interaction with our members with the ability to easily update the content, keeping the site new and fresh. We thank towPartners for their tremendous assistance with the development of this new and exciting site. “Our goal is to continue to build this new site to become a clearinghouse of information for the industry. This will be a central location for state associations to list their upcoming events, share ideas and reach out to our members,” states Cynthia Martineau, TRAA Executive Director. TRAA plans to add even more features to the site in the near future. As with all technology, it is a “work in progress.” A new element is our Affiliate Member Event page, providing the opportunity for our members to post state association/industry events and meetings. “Love the new site! It really pops and is filled with easy to find and valuable information,” states Chuck Schmidt of C Schmidt & Sons, Roslyn, NY. TRAA has been the “The Voice of America’s Tow Truck Industry” for over 35 years. Our mission is to serve the needs of the towing and recovery industry through legislation, education and communication. Working diligently with state associations and members, we strive for professionalism and a fair and profitable industry. Our National

Driver Certification Program (NDCP), developed through a grant from the Federal Department of Transportation, is recognized as the national standards for tow truck operators. TRAA is proud to have contributed to the safety of our industry through the certification of over 15,000 tow operators across the country. If you would like more information about this topic, please contact Cynthia J Martineau at 888.392.9300 or email at contact@traaonline.com .

American Towing and Recovery Institute presented a check to Alabama Towing & Recovery Association Fayetteville, North Carolina, March 4 - American Towing and Recovery Institute proudly presented a check for $4,765 to the Alabama Towing and Recovery Association on February 24, 2014, to help benefit the towers of Alabama. These are the proceeds from an ongoing joint relationship between Alabama Towing & Recovery Association and American Towing & Recovery Institute from Training & Certification courses held by both groups in 2013. Alabama Towing & Recovery Association is a nonprofit trade organization that serves the interests of the professional towing operator in Alabama. Activities include Training, Legislation, Networking and Civic volunteer projects. American Towing & Recovery Institute is a not for profit membership-based organization founded in 2013 to promote safety, education, positive public relations and networking within the professional

and business minded Towing & Recovery Industry. ATRI provides and promotes live hands-on towing & recovery education seminars, Public Service Announcements promoting issues of common concerns between motoring public and the professional towing industry, exclusive member discounts for products and services, business consulting, expert witness, recovery bill mediation or review, networking opportunities between member and outside clients and community events (i.e., toy drives, etc). For additional information on Alabama Towing & Recovery Association, call 205-314-8989. For additional information on American Towing & Recovery Institute, visit www.americantowingandrecoveryinstitute.org contact us at 910-747-9000 or info@americantowingandrecoveryinstitute.org. www.towprofessional.com | Volume 3 • Issue 3 | Tow Professional

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DealerPlace

Florida Tow Show Booth # 241, 890

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MarketPlace

Florida Tow Show Booth #203, 204

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MarketPlace

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MarketPlace

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Florida Tow Show Booth # 159

Florida Tow Show Booth # 214

Florida Tow Show Booth # 275

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COMPANY

ADVERTISER INDEX PG

Agero . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19 Aldridge Insurance . . . . . . . . . . . . . . . . . . . . . . .63 Alexander Insurance . . . . . . . . . . . . . . . . . . . . .44 AmeriDeck . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61 Amsoil Synthetic . . . . . . . . . . . . . . . . . . . . . . . .40 Atlanta Wrecker . . . . . . . . . . . . . . . . . . . . . . . .58 Austin Insurance . . . . . . . . . . . . . . . . . . . . . . . .40 Auto Data Direct . . . . . . . . . . . . . . . . . . . . . . .44 AW Direct . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 B/A Products . . . . . . . . . . . . . . . . . . . . . . . .13, 62 Beacon Software . . . . . . . . . . . . . . . . . . . . .21, 61 Best Insurance Agency . . . . . . . . . . . . . . . . . . .63 Bowers Group . . . . . . . . . . . . . . . . . . . . . . . . . .61 Boxes 4 U/ Crashfilm . . . . . . . . . . . . . . . . . . . .63 Clore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 Collins Dollies . . . . . . . . . . . . . . . . . . . . . . . . . .37 ComeUp Winch . . . . . . . . . . . . . . . . . . . . . . . . .53 CTTA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 Custer Products . . . . . . . . . . . . . . . . . . . . . . . . .3 CW Mill Equipment Company . . . . . . . . . . . . .12 Detroit Wrecker . . . . . . . . . . . . . . . . . . . . . . . .25 Direct Equipment . . . . . . . . . . . . . . . . . . . . . . .62 DJ and Dan . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36 Dynamic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31 Eartec . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 ECM Performance . . . . . . . . . . . . . . . . . . . . . . .11 Eye3 Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63 Flash Equipment . . . . . . . . . . . . . . . . . . . . . . . . . .5 FlowStop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 Gaither Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

COMPANY

Glenn's Auto . . . . . . . . . . . . . . . . . . . . . . . . . . .60 Hazmat Responder Network . . . . . . . . . . . . . .34 Holly's Message Service . . . . . . . . . . . . . . . . . .41 Hubcaps Unlimited . . . . . . . . . . . . . . . . . . . . . .61 I Tow In, Inc . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 IAA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23 Industrial Netting . . . . . . . . . . . . . . . . . . . . . . . .61 Intek Truck & Equipment Leasing . . . . . . . . . . .52 International Towing and Recovery Hall of Fame & Museum / Wall of the Fallen . . . . . . . . . .32, 33 Jerr-Dan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Keystone Tape and Supply . . . . . . . . . . . . . . . . .50 Larson Electronics . . . . . . . . . . . . . . . . . . . . . . .38 LDC Insurance . . . . . . . . . . . . . . . . . . . . . . . . . .63 Lift and Tow . . . . . . . . . . . . . . . . . . . . . . . . . . . .22 Lodar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63 Marking Pen Depot . . . . . . . . . . . . . . . . . . . . . .63 Mfr. Express . . . . . . . . . . . . . . . . . . . . . . . . .45, BC Midwest Regional Tow Show . . . . . . . . . . . . . .17 Miti . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63 Mobile Awareness . . . . . . . . . . . . . . . . . . . . . . .51 NationWide . . . . . . . . . . . . . . . . . . . . . . . . . . . .62 Networkfleet Inc. . . . . . . . . . . . . . . . . . . . . . . .50 New Pig . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18 Next Generatioin Tool Company . . . . . . . . . .62 Ohio Power Systems . . . . . . . . . . . . . . . . . . . . .43 Pillow Protection . . . . . . . . . . . . . . . . . . . . . . . .63 Powerbilt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 Powerhouse . . . . . . . . . . . . . . . . . . . . . . . . . . . .52 Ram Mount . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

COMPANY

Recovery Billing Unlimited . . . . . . . . . . . . . . . .10 Recovery Consulting Services . . . . . . . . . . . . .37 Recovery First Insurance . . . . . . . . . . . . . . . . .62 Rick's Auto Sales . . . . . . . . . . . . . . . . . . . . . . . .60 Robert Young's Wrecker Sales & Service . . . .60 Rugged Tow . . . . . . . . . . . . . . . . . . . . . . . . . . . .47 RV Wheel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63 S&J Manufacturing . . . . . . . . . . . . . . . . . . . . . . .46 Shield Solutions . . . . . . . . . . . . . . . . . . . . . . . . .29 Speciality Vehicle Funding . . . . . . . . . . . . . . . . . .9 Steck . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 Surplus Solutions . . . . . . . . . . . . . . . . . . . . . . . .62 T&L Lifts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61 TomTom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64 tops . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63 TowBook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35 Towmate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .IFC towSearch . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63 Tracker Management . . . . . . . . . . . . . . . . . . .IBC Tru-Balance . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57 Velvac . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 VTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 Weiss Insurance . . . . . . . . . . . . . . . . . . . . . . . . .62 Windshield Cam . . . . . . . . . . . . . . . . . . . . . . . .62 Worksafe USA . . . . . . . . . . . . . . . . . . . . . . . . . .51 Worldwide Equipment . . . . . . . . . . . . . . . . . . .60 Zacklift . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61 Zip's Truck and Equipment . . . . . . . . . . . . . . . .15

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Tow Professional | Volume 3 â&#x20AC;˘ Issue 3 | www.towprofessional.com

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