Tow Professional: Volume 13, Issue 9 by Over the Mountain Media, Inc

Women OF TOWING

INSIGHTFULTALK

FUEL4THOUGHT Volume 13 • Issue 9 • 2024 www.towprofessional.com

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TOW PROFESSIONAL

CONTENTS

Volume 13 • Issue 9 WWW.TOWPROFESSIONAL.COM

INDUSTRY NEWS TOWING & RECOVERY

Women OF TOWING

B Y M I C H E L L E S U K O W ///

26 | Breaking Up with Bad Customers

TOWER’S INSURANCE

26 INSIGHTFULTALK B Y D A N M E S S I N A ///

28 | Start Planning for the New Year Now!

74 73 | Wichert 74 | Austin Insurance

75 | Weiss 75 | XInsurance

FINANCE

28 FUEL4THOUGHT B Y D . J . H A R R I N G T O N C S P ///

32 | Good News! Midwest Regional Tow Show

76 76 | Jerr-Dan IN EVERY ISSUE

32 2

TOW PROFESSIONAL | Volume 13 • Issue 9 | www.towprofessional.com

4 | Publisher’s Letter 77 | Dealers Place 79 | Market Place 80 | Ad Index

PUBLISHER’S

LETTER

Volume 13 • Issue 9 WWW.TOWPROFESSIONAL.COM

Professional Your Resource for Towing & Recovery

Happy New Year!

appy New Year to our valued vendors and Tow Professionals! I start off this new year with a heart that is filled! Tow Professional has grown in this market over the past 13 years, and that is because of the heart, mind, and courage of many vendors to try something new many years ago! It’s the 26,000+ owners that not only read but have been loyal to our vendors year after year, and we thank you for that! I’m extremely thankful for DJ Harrington, and Dan Messina editors for the last 13 years, and loyal friends that have always had ears to listen to my needs, and words of wisdom for my steps forward. The real story of these two is that DJ and Dan have a heart of service and a love and passion for this industry. I have met some of the people and heard the stories of what they both have done, many times over, to offer a hand-up to others! They both have a servant’s heart and have been a gift to me and the industry. I am also very thankful for Michelle Sukow. Michelle is one of the hardest working ladies I know and has an incredible writing talent. Michelle has given women in our industry a national voice with her features on “Women of Towing.” Her passion and excitement to not only addressing topics like the day-to-day juggle of home and business, to in-depth articles highlighting our valued women of towing. Surrounded by this dream team is a blessing from God, and I appreciate them greatly! Tow Professional has donated a 2-page spread in the centerfold of the magazine for the last 13 years to drive awareness and promote the survivor fund. We have decided the best way to use this space to promote the survivor fund going forward is to give it to our readers. We want you to be able to memorialize and honor your loved ones nationally on these pages. Giving our readers the ability to highlight the impact the survivor fund has had in their life will shore up hearts and deliver hope during a devastating time of need. We pray for our vendors and readers, and our nation: I pray that no matter how tough the years have been before 2025 that your house, business, mind, and spirit be blessed in this New Year, 2025!

TOW PROFESSIONAL | Volume 13 • Issue 9 | www.towprofessional.com

PUBLISHER Darian Weaver President & Publisher darian@towprofessional.com

PRODUCTION Sheila Maynard Editor Derek Gaylard Creative Director derek@ryecroftcreative.com Cody Webb BLP Media & Design Digital Director cody@blpmedia.com

CONTRIBUTING WRITERS Michelle Sukow Dan Messina DJ Harrington Al Thomas Scott Fowler Miko Garrison Ginger Darling

Executive and Advertising Offices 1005 Mountain Trace Birmingham, AL 35242 Toll free: 888-802-8544 Fax: 205-978-1550 www.towprofessional.com Tow Professional is published nine times a year by Over The Mountain Media, Inc., 1005 Mountain Trace, Birmingham, Alabama, 35242, USA. Tow Professional is distributed free to qualified subscribers. Non-qualified subscription rates are $57.00 per year in the U.S. and Canada and $84.00 per year for foreign subscribers (surface mail). U.S. Postage paid at Birmingham, Alabama and additional mailing offices. Tow Professional is distributed to qualified Towing & Recovery’s Top Decision Makers. Publisher is not liable for all content (including editorial and illustrations provided by advertisers) of advertisements published and does not accept responsibility for any claims made against the publisher. It is the advertiser’s or agency’s responsibility to obtain appropriate releases on any item or individuals pictured in an advertisement. Reproduction of this magazine in whole or in part is prohibited without prior written permission from the publisher.

For a new free subscription, address changes or corrections, please visit www.towprofessional.com and click on the “subscribe” tab.

INDUSTRY NEWS TOWING & RECOVERY

INA Towing’s Christmas Celebration

NA Towing’s Christmas Celebration in Baltimore was a magical sight to see. As long as I can remember, it has been tradition for Gay Rochester, CEO of INA Towing and the INA Team to convert a penthouse at the Lord Baltimore Hotel into a vision from the North Pole. Magical is the operative word, but it’s something you don’t forget. During this event, INA brings elite towers throughout Gay’s network into Baltimore during the week of the American Towman Show. Gay Rochester uses this time to express to her network about their importance to her and her team. INA Towing’s main stay is their commitment to paying their tow professionals their worth, getting them to and from jobs and back to their families safely. Gay Rochester started our group off on Thursday evening after the show with a wonderful 5-course meal. Gay uses this time to remind her network of her commitment to them, their families and this great industry. Friday started with a wonderful continental breakfast which allowed time for everyone to gather and enjoy community before taking on the day. Lunch appetizers were offered for all attending the activities of the day. This year, they held the 2nd annual INA: BouRb-A-Nation. This special event

took place during the Friday night party that allows attendees to try some of the best top-shelf bourbons for a simple donation to the TRAA Scholarship Fund. This was followed by a Bourbon Auction that INA Towing matched dollar for dollar. Incredible assistance to a great cause, don’t you think? In 2024, INA Towing and their tow professionals raised over $34,000.00 for the TRAA Scholarship fund. This year, I am happy to announce that the 2025 INA Christmas Party and the Auction raised north of $50,000.00 for the TRAA Scholarship Fund. Huge result! This is an event that should not be missed in the future with amazing food, great company, and an auction that

TOW PROFESSIONAL | Volume 13 • Issue 9 | www.towprofessional.com

gives back by investing in the future of our industry. This legendary event was put together by Gay Rochester (CEO), Kim Huesman (Sr VP of Operations), Matt Whitehead (Director of Maintenance), and Katrina Lumas (Operations Manager). INA Towing has assembled a dream team, with a heart and passion for this industry and its Tow Professionals! Don’t mis this event Nov 2025, we hope to see you there!

INDUSTRY NEWS TOWING & RECOVERY

Daniel Johnson of Hurst Towing Receives the Donnie Cruse Award

n the summer of 1999 at the age of 6, I climbed into a truck with my dad for the first time. He was a driver for Weil Wrecker and operated an F-450 rollback with a 19.5 ft bed. After that I quickly fell in love with the towing industry. As the years went by, I learned to operate everything in the fleet and learned anything I could in business. Outside of my dad, I owe a lot of my skills and knowledge to Darryl Burrell and Steven Weil Jr. Those two pushed me to my limits to learn everything there is about this industry. From running a truck, to dispatching and everything in between. As I got older, I was introduced to the side pull rollback by my supervisor George Fiffles. I was immediately hooked after that. I wanted to learn everything there was to know, and George went right to teaching me. October 12, 2016, I came to work for Lynn Hurst at Hurst towing and recovery, to run his side pull rollback, and became his light duty supervisor. As each year has gone on, I have pushed myself to learn all I can about

the unit and push it to its potential in this industry. After 8 years, 3 side pull trucks later, and many head turning recoveries, ranging from light duty vehicles to heavy recoveries and various equipment. I have received a Donnie Cruse recovery award for a 25k plus recovery for a piece of equipment off the side of my roll back using 5 lines to the load. I owe everything to my dad for bringing me into this industry and always standing beside me. My mentors Darryl Burrell, Steven Weil Jr, George Fiffles, Scott Aey, Kurt Wilson, Howard Kritzer, Scooby & Casey Burrows, and finally, Lynn Hurst. For the last 8years of standing behind me and always pushing me to be the

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absolute best of myself. Allowing me to spec out and build two top notch side pull trucks to my liking. Supplying me with everything I need and more to do my job, and even a little extra to push it to its limits from time to time. Lynn has been one of my biggest supporters and fans when it comes to my recovery skills, while trusting me to go out and take care of his customer base. I am truly blessed to have such an amazing boss, and work for an amazing family- owned business. Now at the age of 31, receiving this award is a huge honor and humbling experience in my career. There has been a ton of emotions after receiving the phone call from Justin Cruse, it still feels like dream. This is a memory I’ll cherish and be grateful for.

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INDUSTRY NEWS TOWING & RECOVERY

Hal Kresser Memorial

al was born May 12, 1949. He grew up in the city of Mt. Healthy, Ohio where he spent his time building hot rods and drag racing on Colerain Avenue much to the annoyance of the local police. In High School he earned extra money running a wrecker for Hardert’s Garage which planted a seed of love for the towing industry. After graduation, like his father before him, he joined the Navy. After serving his four years, he mustered out and got his first cop job in Santa Rosa County, Florida as a Deputy Sheriff. A few years later he moved back home and took a job with Colerain Township Police. During those years, Hal also had his own body shop. When the Colerain force was disbanded, he landed a job with the Union Township Police Department in Butler County which is now West Chester Township. He retired from that career in 1989 after being injured in an on-duty vehicle collision. He hated leaving a career that he loved but wasn’t going to sit around. Instead, he started an insurance agency. He didn’t forget his roots though and built a large commercial clientele in the towing industry as well as the repair and body shop industries. He built that into the thriving agency it was in 2023. At that point he sold the agency and retired yet again. Hal worked tirelessly to help the towing industry in general, and the Towing and Recovery Association of Ohio specifically where his Agency was an Associate Member for many years. He was an invaluable resource for members and advised them on claims handling and dealing with the insurance industry that was so frequently at odds with the towing industries’ goals. They respected him and considered him one of theirs to the point that they elected him to be President of Ohio Region 8 serving southwest Ohio. He served in that post for six years. On the home front, Hal was married three times and raised 4 kids and 3 step 10

BY SCOTT FOWLER

kids. He used to like to brag that he had kids born across 3 decades. Those 4 kids and 3 step kids spawned 20 grandchildren. Outside of work, Hal had many passions and hobbies. He loved photography in the days when cameras contained film. He also liked developing his own film in the makeshift darkroom in his garage. He was an avid wood worker and was always building something. Another passion which

stayed with him from his youth was racing. He loved going to NASCAR and NHRA races as often as he could and when he couldn’t he caught as many as he could on TV. Hal passed away peacefully, October 28th after battling an illness. The Towing and Recovery Association of Ohio turned out in force for his funeral and honored him with a tow truck procession leading his hearse to the cemetery.

Hal worked tirelessly to help the towing industry in general, and the Towing and Recovery Association of Ohio specifically where his Agency was an Associate Member for many years.

TOW PROFESSIONAL | Volume 13 • Issue 9 | www.towprofessional.com

INDUSTRY NEWS TOWING & RECOVERY

8TH Annual Slow Down, Move Over Rally

n December 8th, Wes Passmore of Classic Towing & Automotive held the 8th annual rally for “Slow Down, Move Over to honor fallen towers and raise awareness with the public. The rally, like many years before, started in Hueytown, Alabama in honor of John Hubbard, and to grow support behind “Slow Down, Move Over.” Tow Professionals from all over the state came together to promote awareness. Santa was on hand, along with food trucks, live music and a parade of 100 + trucks gathered and drove from to Tuscaloosa, Alabama raising awareness along the way. Today, the event continues to grow and brings in not only towers, but police, fire, and EMS, all of which attended this event to honor and promote towing safety. This year’s event was sponsored this year by: Towbook, Kevin Goodyear Towing, Insurance Hub, Allstate Roadside, Knox Auto Parts, Passmore Logistics, Agero, AESOP, Copart, Progressive Insurance, My Company Funding, Progressive, Classic Towing & Recovery, C.P. Wrecker Service, Eastern Diesel & Auto Wrecker Service, Alabama Towing Recovery Association, and Tow Professional Magazine. The support is appreciated and goes a long way towards educating the public, raising awareness, and as always, this shows our tow professionals that we have their backs! Thanks again for all that supported and attended the rally! We hope to see you next year! 12

TOW PROFESSIONAL | Volume 13 • Issue 9 | www.towprofessional.com

INDUSTRY NEWS TOWING & RECOVERY

Kevin Goodyear Honored in the Towing Hall of Fame

evin Goodyear, Enterprise AL, took over the family business at age 19, and built the largest towing company in the Wiregrass area with multiple locations in Alabama and Florida. He has worked with the Alabama legislature to improve the state’s lien and Move Over laws. “We need towing operators who are striving to make a difference day in and day out. Kevin is just such a man, a leader who has and continues to positively impact this industry.” Kevin Goodyear was officially recognized at a formal ceremony on Saturday, September 28, 2024, at the Westin Hotel Chattanooga during the organization’s annual Museum Weekend scheduled for September 27 – 29, 2024. The Towing & Recovery Hall of Fame was launched in 1986 to recognize individuals who have made substantial contributions to the towing and recovery industry. “The industry realized it was time to display the roots of the profession,” according to the museum. Over 300 towing professionals have entered the Hall of Fame to date.

TOW PROFESSIONAL | Volume 13 • Issue 9 | www.towprofessional.com

INDUSTRY NEWS TOWING & RECOVERY

Bimson Power’s Generous Donation to the Survivor Fund

Left to right: Graham Leather, John Weaver, Lauren Colon, Kevin Fox, Sonya and Bill Gratatzianna

eff Bimson, President of Bimson Power, committed 1% of online sales to the survivor Fund. This is something that is near and dear to his heart and was championed throughout the company. Darian Weaver, President & Publisher of Tow Professional was on hand to 16

record this event. Graham Leather, Sonya Frasier of Bimson Power / Warrior Winch presented the check to Jeffrey Godwin & Lauren Colon of the International Towing Museum. Bimson Power is happy to bring support and give back to the families of the fallen, honoring those that gave all to serve others!

TOW PROFESSIONAL | Volume 13 • Issue 9 | www.towprofessional.com

Are you ready to make the switch? from internal battery to external battery? Extend your run time! Lite It Wireless Introduces …. External 20-volt Battery and Charger for your wireless light bar The battery on the LITH bar is mounted externally and there is no longer the need to change the 2 batteries from inside the case. You simply take the discharged battery off the battery plate and replace it with a fresh battery. Designed to accept both M18 and DeWalt style batteries. These new wireless lightbars have the same great warranty and customer service included with every purchase. You may purchase the external battery light bars without the battery and charger and use your own.

NEW

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800-490-3158 Available in 36”, 48”, 60” wireless LED light bar. Add flashers or strobes. 7-pin transmitter, external 20-volt battery and charger included.

1-800-490-3158 WWW.CUSTERPRODUCTS.COM

INDUSTRY NEWS TOWING & RECOVERY

2024 TRPNC Mid Atlantic Tow Expo

he North Carolina tow show this year was a blast!! This was the 2nd year, in 30 years, that the show was held inside. This has been a game changer that has brought many company’s in from across the nation. Let me tell you the entire board of TRPNC knocked it out of the park with this show, and their attention to detail. This year the show grew from 46 vendors and 700 attendees in 2023 to: 78 vendors and over 900 attendees. This was a tremendous step in the right direction, and from the feedback from the attending vendors it was a great success for them as well! This was a beautiful facility that had a lot of room for growth, but affordable rates that allowed vendors to make the most of their efforts! The show floor consisted of 78 booths, a wrecker beauty pageant consisting of 30 + gorgeous money makers, and an area set aside for kids. The kids corner consisted of tables for coloring, painting, face painting, and a huge blown-up bouncy house for all the kids to play in. Families were able to sign their kids in, visit vendors and look across the show floor and see their kids having the time of their life supervised by certified professionals. There was also a night at the Drive Shack. This was an awesome event for all, it was easy to see who was made for sales or towing, golf taking a back seat. Lots of laughs, food, drinks and time to just enjoy our friends in the industry. TRPNC did an awesome job aligning fun, and family 18

friendly events all within minutes from the show. This will be a great opportunity for vendors to expand their earnings in 2025 and reach more tow professionals throughout the Mid-Atlantic region. We hope to see you there at the Mid Atlantic Tow Expo in 2025! The Towing and Recovery Professionals of NC (TRPNC) were proud to present this year’s NC Tow Truck and Trade Show for our Members and the men and women who work in the towing industry. A lot of planning and hard work have gone into this event, to bring you top-notch training, access to the industry’s top vendors and to encourage networking with your peers. If you are not a member of TRPNC, we encourage you to consider becoming one and start enjoying the benefits of

TOW PROFESSIONAL | Volume 13 • Issue 9 | www.towprofessional.com

being a part of the premiere towing association in North Carolina! Plan now for next year’s 2025 TRPNC Mid Atlantic Tow Show! N.C. State Fairgrounds September 4-6, 2025 Jim Graham Building 1025 Blue Ridge Rd Raleigh, NC 27607

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INDUSTRY NEWS TOWING & RECOVERY

THE GREATEST “FAMILY” TOW SHOW IN THE U.S.

ou ASKED… We HEARD…It’s HAPPENING…As most of you know, through no fault of our own, we had to relocate the Midwest Regional Tow Show in 2023 for two years. Our loyal exhibitors and attendees have been asking to return to Great Wolf Lodge in Mason, Ohio. I truly care about the thoughts and feelings of everyone so I worked diligently to see if this could

happen. It took many calls and emails over several weeks with compromise on both sides. With all of this being said… We will be returning to Great Wolf Lodge in “2025” for our 47th Annual Midwest Regional Tow Show!!! We want to return with a “BANG”, so we plan to have many speakers, training and great events. Our show is an association show and the funds from the show go back into the Towing Industry, fighting for the rights of our family of

TOW PROFESSIONAL | Volume 13 • Issue 9 | www.towprofessional.com

towers and not going in pockets. We ask that you show your support for us and the Towing Industry by participating in the upcoming show. We believe in supporting those who support the Industry! Save the Date…September 25th – 27th, 2025. I can’t wait to see everyone there! For more information, contact Bruce Bender, Show Coordinator via email at Bruce@trao.org.

INDUSTRY NEWS TOWING & RECOVERY

Honoring Frank Ennis

Showcasing the PWOF Hino Giveaway Truck Across the Nation

any of you know Frank Ennis and love seeing his smiling face and that of his wonderful wife, Lisa at a tow show. Frank Ennis began his love for towing and this industry in 1978 while working for Baum’s Towing in Callicoon City, NY. Frank would work part-time towing, and part-time as a butcher like his father did during those early years. When asked what brought him from NY to Florida, Frank simply said, “I started the wood heater every morning, and then shoveled the snow from the driveway for the plow truck to recover it 10 minutes later. I was done with the cold!” Since he was done with snow, and Florida was his destination, Frank started working for L&J Towing, driving during the day and working in the shop. This kept the fire burning and Frank joined the PWOF and began working his way up the ranks. In 2005, Frank Ennis was appointed as Area Chairman for Pinellas County. However, in 2005, Frank departed from L&J Towing to start his own company, Franks Towing & Transport. Lisa Ennis has always been a cherished part of the company and has worked side-by-side with Frank in the business for the last 20 years. You might be aware that every year Hino donates a cab and chassis to the PWOF Association. At the same time, Miller Industries donates a carrier. This

truck is raffled off, and the PWOF uses the funds for legislation and training within our industry. Sometime in 2008, Frank and Lisa Ennis began touring the nation going from one association show to another, trying to give as many towers as

North Carolina Show

Texas Show

TOW PROFESSIONAL | Volume 13 • Issue 9 | www.towprofessional.com

INDUSTRY NEWS TOWING & RECOVERY

Ohio Show

possible the ability to change their lives for just a $10.00 raffle ticket. The passion that Frank and Lisa Ennis have for promoting the Hino truck hasn’t been done by employees that have a high paying job. The short of it is, this is a volunteer position. There is no pay for the hours on the road nor time spent on the show floor. Frank does this because that is who he is; he’s a man of great character that loves this industry and the people in it. Later in 2019, Frank Ennis was appointed as the Regional Director of the PWOF over 11 counties in Region 6. The PWOF presents an award to members that go ABOVE and BEYOND their stated duties, and yes, Frank Ennis has been the recipient of this prestigious award in the past. Don’t take my word for it, catch Frank at any show and talk with him or Lisa for 5 minutes, and you will know why I say this about them. Frank and Lisa love this industry, and their hard work and passion show in everything they do because it benefits this industry. It’s the very reason Frank does what he does. Frank Ennis, Tow Professional salutes you for the passion, pride, and example you are for our beloved industry! 24

Baltimore Show

New Hampshire Show

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JOIN US

47TH

SEPTEMBER 25TH-27TH, 2025 GREAT WOLF LODGE MASON, OHIO Hosted By

C E L E B R AT I N G 47 Y E A R S B E C A U S E O F Y O U !

Don’t Miss a Great Time at a Great Location

• Live Demos • Seminars • Light Show • Beauty Contest • Over 100 Exhibitors • Safety Fashion Show

For Show and Hotel Information, Contact Bruce Bender

513-831-7469 • bruce@trao.org

• Thursday — Golf Outing • Thursday — Celebration of Life/ Slow Down Move Over Event • Friday Night — Live Auction/Poker Tournament/Live Entertainment • Saturday Night — Awards Banquet/ Karaoke/Fun Events

midwesttowshow.org

Women OF TOWING B Y M I C H E L L E S U K O W ///

Breaking Up with Bad Customers: Why Firing Clients is the Ultimate Boss Move

Do you know a towing lady who deserves recognition? Please send Michelle Sukow or Tow Professional a message. We would love to share her story! (michelle@michellesukow.com)

f there is one lesson every business owner learns (sometimes the hard way), it is that not all money is good money. Some customers don’t just push boundaries- they kick them down, stomp on them, and expect a refund for the privilege. Here’s the truth no one puts on the "Customer is Always Right" posters: Sometimes, you need to fire a customer. Yes, fire them. Show them the door, politely or otherwise, and watch your stress levels plummet. Let’s unpack why this isn’t just a bold move but a smart one.

to be someone’s punching bag. The moment a customer starts treating you (or your team) like one, it is time to show them the door. Respect isn’t optional- it’s a requirement!

5. The Exploiter

Ever bend over backward to please someone who just will not be happy? You are not alone. But here’s the kicker: They won’t be satisfied, no matter how far you go. When a relationship feels one-sided, it is time to cut ties before their bad vibes infect your good reputation.

How to Fire a Customer Without Burning Down the Bridge

Why Firing Customers is Good for Business

Who Deserves the Pink Slip? Not every difficult customer is beyond saving, but here are the ones who are probably overdue for their walking papers:

Politely explain why the relationship is not working. Focus on how you are unable to meet their expectations rather than listing their flaws. (Tempting, but no.) “Unfortunately, we’re no longer able to meet your needs” sounds a lot better than “You’re the worst, bye.”

1. Your Energy is Limited

Time is money, and energy is priceless. Dealing with a problematic customer sucks up both faster than a toddler with a juice box. The hours spent coddling a perpetually unsatisfied client could be better spent on customers who value your work and don’t treat you like a doormat. 2. You Deserve Respect

Running a business isn’t for the faint of heart, and you have worked too hard

3. Bad Fits Drain Your Brand

1. The Chronic Complainer

No discount is ever enough. No solution ever satisfies. Their email subject lines alone give you heartburn. They thrive on negativity, and their motto is, “I’m never happy, and neither shall you be.” 2. The Cheap Charlie

He haggles, complains about your prices, and thinks your services should come with a side of free labor. Pro tip: you’re not running a charity, and Charlie needs to go. 3. The Ghost

They love to place big orders but conveniently disappear when it is time to pay. Chasing unpaid invoices is not a sport, and you are not in training. Bank rolling other people’s businesses is not good business for anyone. 4. The Micromanager

They do not trust your expertise, and they never let you forget it. They question every decision, undermine your authority, and leave you wondering why they hired you in the first place. 26

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These are the ones who abuse “just this once” exceptions until they become “every single time” expectations. Policies aren’t just suggestions, folks.

Okay, so you’ve decided someone needs the boot. Now what? While part of you might want to send a sassy breakup letter, remember- professionalism wins. Here is how to do it gracefully. • Be Clear and Firm

• Offer Alternatives

Direct them to another service provider who might be a better fit. Think of it as passing the baton. • End on a Positive Note

Thank them for their business (even if it’s through gritted teeth). Leave the door open for a potential return if they can operate within your boundaries. The Upside of Letting Go When you fire bad customers, you create space for the good ones, the ones who respect your time, trust your expertise, and genuinely appreciate your work. Plus, you reclaim control over your business, your boundaries, and your sanity. And that is not just good for business; it’s good for you. So, here’s to breaking up with bad customers. It’s not you, it’s definitely them. And trust me, your business— and your peace of mind—will be better for it.

TPRNC

MID ATLANTIC TOW E XPO

JOIN US FOR A 2-DAY INDOOR SHOW FEATURING: SILENT AUCTION REVERSE RAFFLE TOW TRUCK BEAUTY CONTEST TRAINING ...AND MORE!

SEPTEMBER 4TH-6TH, 2025

JIM GRAHAM BUILDING | 1025 Blue Ridge Rd, Raleigh, NC

The NC Tow Truck and Trade Show is an event designed for professionals engaged in the towing and recovery business. Attendees will be able to see the latest designs of towing equipment and accessories

SAVE-- THE SAVE THE-- DATE

To be the first to get information about exhibiting at the Show, please contact:

TOWING AND RECOVERY PROFESSIONAL OF NC P.O. Box 14023 • Raleigh, NC 27620

trpnc@nctowing.org | (919) 921-8194

INSIGHTFULTALK B Y D A N M E S S I N A ///

Start Planning for the New Year Now!

t’s time to start planning for the new year. With a new president coming into office, hopefully it will make 2025 a good year for you. I have already started to see gas prices falling. That’s a good start. When my wife and I had our business, we would take a vacation every year between Christmas and New Year’s and plan what our business should look like for the next year. It also gave us a 28

chance to sneak in a mini vacation. We would pick a place like Vegas, get a nice room where we could spend time planning our future. Here are a few things we covered: Before we got into these things we had to define our business. This would allow us to know what was necessary to make our plan work. These items we cover next are important for your business to be successful and will

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make it easier to operate your business. As owners here are some things you should do: Executive Summary – Create a vision for 2025. Write down a mission statement and look at it once a week to see if you are following the plan. Set views and goals for you and the company. 90% of the decisions made were on purpose. There were no accidents. For us, this would allow us

If they were a bad customer and always wanted us to give them perks without giving us tows, we tried to give them to our competitors. Objectives – As a business you should have objectives. Ours was to make money and have a happy staff. We knew what our monthly expenses were and how much money we needed

to cover our bills. We told our drivers how many tows we needed each month, then we gave them the resources necessary to meet their objectives. If a driver towed a lot, he got perks. If a driver did not meet his objectives, we gave him training or equipment that would allow him to improve. We never fired an employee; we did all we could

PHOTO COURTESY OF VECTEEZY

to be prepared for everything that came our way. Who are your customers – As my wife and I planned, we would look at our customers and identify if they were a good customer or a bad customer. If we got tows from them, they were good and we would give them perks like lunches for staff, movie tickets for staff, on holidays we would give them decorations for their office, or donuts. www.towprofessional.com | Volume 13 • Issue 9 | TOW PROFESSIONAL

INSIGHTFULTALK B Y D A N M E S S I N A ///

for each employee to make them better. Your staff is your biggest asset, treat them well. Services Offered – As you define your company you need to know what types of services you want to offer. I learned a long time ago from a successful business owner who told me to take one thing and be the best at it as I could be. I live by this in anything I do. I wanted to tow 1,000 vehicles a month and really concentrated on meeting my goal. I held my own auctions so I could have opened a salvage yard, or a used car lot, but I left that to others. I spent my time being the best that I could be towing cars. Look at your trucks and staff and determine what services you want to offer. Market and Sales – Let your staff be your sales staff. They talk to your customers every day and they know what you do good, and what you do bad. Look at what your competitor is doing and decide if you want to offer

“I learned a long time ago from a successful business owner who told me to take one thing and be the best at it as I could be. I live by this in anything I do.” — DAN MESSINA things they might be offering. Go to tow shows and talk to tow companies from other states. See what they offer. Would they offer a service that might work in your company? Call me and I will give you some more ideas. Financial Plan – make out a monthly calendar for the year. You know what you want your profit to be. You know what your expenses are and know what your revenue is. Look at this every day.

Evaluate your drivers and the number of tows they do and see if that’s enough to meet your numbers. If you need more customers to meet your numbers, find more. If you need more drivers, find them. Your numbers will tell you what you need. Staff requirements – If you have good employees reward them. If they are bad, get rid of them if you can’t make them better. Your employees will

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The change in our business finances was unbelievable and what was more amazing was the passion that I had lost for the business had returned. It was fun again to go to work because we were seeing the fruit of all our hard labor. If you haven’t been to the class, just go it will be some of the best money you have spent for your business. — Joe’s Towing & Recovery

recoverybillingseminar.com | 508-763-5474 | info@recoverybillingunlimited.com 30

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make you or break you. Let them know what your goals are as a company, and they will help you reach your goals. Have parties and make working for your company fun. Plan for the unexpected – During the course of the year, there will always be 1 unexpected event that will impact your company. Build an emergency fun to address these events when the time comes. If you can take measures to prevent bad events like storms that could damage your trucks, put them in a shelter. If it’s a snowstorm, give them the day off so they don’t have accidents. Just try and be prepared for the unexpected. Community Activities – Do I want to get more involved in the community and spread my company name? I had two incidents that helped me. I was having an auction, and I had a preacher from a suburb in Dallas come and ask if I could find a vehicle for one of his parishioners who had a large family

Towing Management Software

and could not get to church. I found a nice van in my auction that I might have gotten $1,000 for it. I donated it to his church. A month later the newspaper from the city where the church was located showed up and wrote a big article with pictures about my donation. You can’t pay for that kind of advertisement. It was Christmas, and my daughter who was a teacher in Frisco, Texas, came to me and wanted to borrow a flatbed tow truck. She took the truck to the area where her school was located, put a bunch of teachers on it and drove through the community singing Christmas carols. Frisco is a big suburb of Dallas and words got out about the teachers singing carols. But more importantly for me, they saw my truck, and the name of my company. Technology Requirements – Is your company growing enough to use a dispatch system? There are some good systems out there, and you should use one that meets the needs

Auction Software

of our company. If you already have technology, then what else is out there that will make you a better company. You might want to decide if you need cameras on your trucks. Consider if you have a storage yard, what technology should be installed to make your yard safer. Go to a tow show and see the new products coming out. Talk to other towers and see what they are doing. There are many resources out there. Use them. Measure Success – When you have a business plan in place you want to know if your plan is working or not, and make changes as needed. My wife and I measured our success by the revenue we made for any given month. Your plan should dictate your revenue by month. If you made your numbers, you were successful. If you are short on revenue for one month, adjust as needed. Planning for the next year can seem hard but make it fun, and it will help you be successful in 2025.

Lien Processing & Notification

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800.428.4715 TRAXERO.com www.towprofessional.com | Volume 13 • Issue 9 | TOW PROFESSIONAL

FUEL4THOUGHT B Y D . J . H A R R I N G T O N C S P ///

Good News!

The Second-Best Tow Show is On Again at the Great Wolf Lodge!

es, that’s right! I believe the Florida Tow Show, put on by the good towers from Florida PWOF, are great people and they do it each year. All the proceeds from that show go back to the State of Florida.

TOW PROFESSIONAL | Volume 13 • Issue 9 | www.towprofessional.com

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www.towprofessional.com | Volume 13 • Issue 9 | TOW PROFESSIONAL

FUEL4THOUGHT B Y D . J . H A R R I N G T O N C S P ///

The Second-Best Tow Show in the country, the most family-orientated show is the Ohio Tow Show. It’s called the Midwest Regional Tow Show. Now, here’s the big announcement. On September 25th – 27th of 2025, the Second-Best Tow Show will be back at the Great Wolf Lodge in Mason, Ohio. Yes, I mean it! Bruce Bender, the Show Coordinator, and his team worked months on getting this done with top-notch negotiations and lots of compromise on both sides. Because of Bruce’s team, we will be returning to the Great Wolf Lodge where everyone 34

wanted it to be anyway. You spoke and they listened, and now all of us need to support this great show. When people say it is “The greatest FAMILY tow show in the U.S.”, it is the truth. It is the greatest family show because of the families from the great states of Ohio, Kentucky and West Virginia Towing & Recovery Associations. We need to support the great towers of these three states. They have an auction each year that is fun and very entertaining to raise money for the Injured Drivers Fund. The T.R.A.O., the Towing & Recovery

TOW PROFESSIONAL | Volume 13 • Issue 9 | www.towprofessional.com

Association of Ohio is a key player in this great tow show. There’s music each night. It was the best of all the shows. The familycentered environment and involvement makes it the best at Great Wolf Lodge, Kid’s Club, all the rooms are right there, lots of kid’s activities all day and night. Yes, each night, it is Kid’s Night. Mom and Dad drop your children off to do movies, arts and crafts. One year, they made “Eye Cans” with me, The Tow Doctor. We took soup cans and glued on googled eyes purchased from the dollar store. So, every young person

could have an “I-CAN” when they left the lodge. This group puts on the best seminars each day, and they are FREE to attend. When you support a state show like the Midwest Regional Tow Show, the proceeds go back into the states that put it on, and not into the pockets of corporate groups who don’t give back to their industry. Please mark your calendar now for September 25th – 27th to come back to the Great Wolf Lodge once more with your family. Vendors told me last year when it was at the Great Wolf Lodge it was the best. The turnout of towers from across America showed up to experience this event. Vendors, if you want a booth at this event, please contact Bruce Bender at 513-288-2273, or email him at bruce@trao.org. I think each of us should belong first to our state association and then the National Association, and I also believe we need to support the vendors who support the

state shows. Those companies give back to our industry while feeding their families. Towers that attend state-produced tow shows support state associations while the state association also supports the towers in that state. Whether tower or vendor, we must support each other.

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I stand for the flag but kneel for the cross, and I whole-heartedly support state-produced tow shows. I hope you feel the same way I do. I will see you in Florida and Ohio and every other state show I can make. See you on the next Tow Professional, “On-the-Go” podcast.

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330-684-4003 www.towprofessional.com | Volume 13 • Issue 9 | TOW PROFESSIONAL

Every year, we give you our roundup of the hottest products and services that have come across our desks from manufacturers, dealers, and service providers in the towing market.

his year’s list spans an impressive amount of categories, including towing software, GPS, damaged vehicle movement systems, synthetics, tools, lights, and many others. This issue should be your company’s wish list going into the new year, as you continue to evaluate and select products to help you operate your towing facility more effectively and efficiently. In every issue through the year, every single product or service we cover in the magazine is there because we think it’s something that you will find useful, so we’re excited about each and every one in all of our issues. Our sole mission is to help you make purchasing decisions, so we’re all about products, all the time. This list reflects the “best of the best.” It is a great time to be an owner of a towing or repossession company, because the market is overflowing with options for great products and services for your facility. Here are some of the products and services that stood out to us this year:

JERR-DAN MPL-40 Light Duty Wrecker The Jerr-Dan MPL-40 light duty integrated wrecker is an 8-ton wrecker that features a 2-stage recovery boom, a 4,000 lb. self-loading underlift equipped with the Underlift Level Stop Assist System ®, and a modular aluminum body designed to provide years of service and ease of maintenance. With the standard adjustable auto-level stop assist system, the underlift will automatically halt when it is level to the ground. This alerts the operator to extend the self-locking L-Arms to the necessary level to complete the pick. The hydraulic L-arms also feature mechanical LOCKLINK® technology. Setting the underlift and L-Arms to be aligned at the perfect level is essential during any pick, but especially during negatively sloped recovery situations. The Jerr-Dan MPL-40 model offers either Single or Dual Winch Options with a winch capacity of 8,000 lbs. Jerr-Dan offers a full line of wreckers, including an independent light duty wrecker, medium and heavy duty wreckers and rotators.

TOW PROFESSIONAL | Volume 13 • Issue 9 | www.towprofessional.com

JERR-DAN 8.5 Ton XLP Medium Duty Carrier The 8.5 Ton XLP is versatile enough to handle the work of a light duty carrier but designed and engineered to handle the tough jobs that a medium duty carrier will encounter. It is available in steel or aluminum, with multiple deck length and width configurations. This medium duty carrier is also equipped with a 17,000 lb. structural deck capacity for more strength and durability on the job. It features a low-profile body with various grid options available. Jerr-Dan’s 8.5 Ton XLP medium duty carrier is available with deck lengths of 22 ft. to 30 ft., 96 in. or 102 in. widths, and dock stabilizer or wheel lift options of 3,000 lb. to 5,000 lb. Winches are available with up to a 12,000 lb. capacity for maximum pulling power. Jerr-Dan’s carrier line includes standard, medium, heavy-duty, multi-car, and industrial models.

www.towprofessional.com | Volume 13 • Issue 9 | TOW PROFESSIONAL

TOW PROFESSIONAL TOP PRODUCTS & SERVICES 2024

Towbook Say “Hello” to your newest employee, Towbook! Based in the cloud, and utilizing the latest tools and technologies available, Towbook has become the industry’s unquestioned leader in towing management software solutions. Our goal is to provide software solutions that impact the performance, productivity and revenue potential for your roadside assistance, towing, and recovery operations. Towbook is here to create a seamless experience for each job from beginning to end. You’ll be able to create quotes, receive jobs digitally from all major motor clubs, dispatch jobs to drivers, communicate with staff throughout the entire call, track calls on our mapping system,

manage impounds, billing, receive customer feedback via surveys, and so much more! With Towbook, we believe in transparency, so there are never any hidden fees! Training and setup assistance are provided at no additional charge for companies of every size and each Towbook subscription includes

unlimited user accounts. We’re known industry-wide for our coveted 24/7/365 Ultimate Support. This support includes live phone support and our “in-app” chat system that enables customers to interact with our team without having to pick up the phone and call. See for yourself and try it free for 30-Days at: www.towbook.com

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Manage your business from anywhere In the office using a computer or on-the-go using your mobile app, we’ve got you covered! Our cloudbased software was built for owners, managers, drivers, and dispatchers who live a busy lifestyle and need access from wherever they are.

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Our billing features include the ability to invoice your motor clubs directly, automatically import payments, integrating with QuickBooks, and much more! With our intuitive workflow, your staff will save countless hours on billing.

With hundreds of options, our flexible reports make it easy for you to review company performance. See your daily activity, generate commissions, manage receivables, view truck expenses, and much more!

Our software was built with you in mind; save countless hours on training staff with our user-friendly interface and intuitive design. Accepting calls, assigning calls, tracking job progress, and managing vehicle inventory just got a whole lot easier!

TOW PROFESSIONAL | Volume 13 • Issue 9 | www.towprofessional.com

Use Towbook from any device! iPhone, Android, etc. You can use it on as many devices as you want to for no extra fee.

TowMate SS470UVA: UV Light Head for Enhanced Roadside Worker Visibility The SS470UVA is an advanced UV light head uniquely designed to increase the safety and visibility of roadside workers. This innovative device, equipped with the patented HINVII technology, emits a nonvisible ultraviolet light that interacts with workers’ vests, making them glow intensely without impairing the workers’ vision.

The ADAPTABOX

• Provides seamless, wireless control of stop, tail, and turn signals, including all trailer marker lights. • Simple to use, just plug into the semi-truck trailer • Robust housing made of highly durable material • All-weather resistant for reliable performance in any condition • Equipped with a built-in 7-pin plug • Features a mount for the Milwaukee M18 battery (battery not included) • Compatible with any TowMate heavy-duty wireless tow light (wireless transmitter not included) • Utilizes TowMate’s ‘red antenna’ receiver for signal reception from 1000+ feet away (Made in the USA / Lifetime warranty on LED’s and Electronics)

TM36MDW “The TM36MDW Wireless Light Bar by TowMate® is a revolutionary addition to the 2023 automotive safety market. This 36-inch light bar, compatible with both Milwaukee M18 and DeWalt MAX20V batteries, streamlines roadside operations with its advanced, userfriendly design. It features integrated stop, tail, turn signals, side marker lights, and central DOT lights, ensuring high visibility and safety. The bar’s ease of use is enhanced by an intuitive transmitter and simple bungee straps for effortless mounting. Emphasizing prolonged usage times, the TM36MDW addresses the need for reliable, long-lasting light solutions in towing and emergency scenarios. This innovative product, available through TowMate’s dealer network, represents a significant leap in wireless tow light technology, meeting the evolving demands of roadside safety professionals.”

Saber Light Wireless Tow Light Bar

Versatile Lighting Options: Equipped with wireless stop, tail, and turn signals, and a high-intensity amber strobe function for distinct visibility during setups or emergencies. Plus, a bright white work light ensures you can see—and be seen—no matter the conditions. www.towmate.com www.towprofessional.com | Volume 13 • Issue 9 | TOW PROFESSIONAL

A Voice for the Fallen: Honoring our loved ones and the impact the Survivor Fund has for families

s you know on 11/4/23 Keagan was struck and killed by a reckless distracted driver. Keagan left behind a fiancé Olivia, a 17-month-old daughter Lenora and a 4-year-old stepson Ryker. Keagan was the main source of income in the home as his fiancé works part time to be able to be home and raise their young family. When we lost Keagan after the initial shock set in and the beginning of having to plan a funeral and Olivia, Keagan’s fiancé, having to get all their financial affairs in order the

TOW PROFESSIONAL | Volume 13 • Issue 9 | www.towprofessional.com

Tow Association had reached out to our family regarding the Survivor Fund that was available. Keagan and Olivia were not married but were due to be married that Fall and had a child together. The Tow Association still was generous to give her a monetary donation. That donation was a blessing. Keagan took his family with him on tows during the weekends as sometimes that’s the only time you get to be with your family. Keagan has been taking his stepson Ryker on tows since he was 2 years old showing him the ropes. Towing is the only industry that I can think of that has a Survivor Fund for these men and women that put their lives on the line. If you or I walk out that door today and we were to pass away doing our profession we only have life insurance, and we may only have enough to help ease the burden and cost of a funeral. The Survivor Fund is a true blessing and relief for our tow ops and their families. — Miko Garrison, Keagan’s mother

From our family to the tow community, we were truly blessed in many wonderful ways, but after finding out we could gather survivor funds was a huge relief to us. On November 4th, 2023, my fiancé Keagan Spencer was hit and killed, my daughter lost her dad and my son lost a huge role model in his life. In such a devastating and heartbreaking time when our world stopped, the bills and living expenses did not. Going from a two-income household to one income with all the bills depending on my single income was overwhelming. Survivor funds were extremely helpful to ease part of a huge financial burden at the time. With taking time off work and holidays coming up we were apart to float above water. Everyone at the office was super helpful filling out paperwork and making the process super simple. As a community and a family, we were able to donate back to the proceeds as a thank you and also

to help another family going through the same nightmare. — Oliva, Keagan’s fiancé

www.towprofessional.com | Volume 13 • Issue 9 | TOW PROFESSIONAL

TOW PROFESSIONAL TOP PRODUCTS & SERVICES 2024

SafeAll REV Portable EV Charging System The REV from SafeAll is the professional’s choice for portable EV charging in the roadside assistance market. Capable of producing an output of 48 Amps, this easily transferable unit can fit in the back of a pickup or inside a utility vehicle, giving service providers an easy solution when providing emergency charging to stranded electric vehicles on the side of the road, in parking lots or in driveways. Unlike other battery powered chargers, the affordable REV is powered by a gas engine which provides the operator with on demand and continuous service throughout an entire shift, making it efficient and profitable! This great solution gets the stranded EV off the side of the road quickly, safely and delivers the right amount of range to reach the nearest charging station. As a Level 2 charger, the REV is designed to generate enough current to move an EV up to one mile for every minute of charging. The REV is also compatible with all makes and models of electric vehicles and comes standard with a Tesla charging plug adapter and a 24ft charging cord. The SafeAll REV is designed and packaged for immediate use out of the box. Simply download an application on your smartphone and you will have the ability to adjust the amperage output mid-charge. With its portable and compact platform, the self-contained REV can be installed in endless service body configurations or pickup beds. This industry-leading charging unit will produce a new revenue stream in an ever growing EV market - creating a great return on investment! Order Item #: SA-REV at www.Zips.com

Zip’s Receiver Kit for Miller Car Carrier Wheel Lifts Never limit yourself. With the Zip’s Receiver Kit for Miller Car Carrier Wheel Lifts, you can tow more than just a car. This convenient kit allows you to tow light-duty and recreational trailers. It comes with the option to add on a tri-ball attachment and a pintle hook. Of course, the versatility extends beyond what can be towed. The receiver is compatible with any 10 Series, 12 Series LCG or 16 Series LCG Gen II Miller car carrier models built after September of 2016. Purchase this kit today at www.Zips.com

RimSling Extreme Synthetic Soft Shackle Upgrade to RimSling’s Extreme Synthetic Soft Shackle Soft, synthetic shackles from RimSling are easier to use than traditional metal shackles. They are lighter, cleaner and simpler to open and close. They won’t scratch surfaces, and the best part is there are no metal parts to rust and no threads to corrode and seize. Available in two colors and 10 sizes, RimSling’s Extreme Synthetic Soft Shackle features a 3/4-length braided protective guard. This upgrade extends the life of your soft shackle by preventing cuts and abrasions.

Free yourself from metal shackles at www.Zips.com Order Item# SS-SOFT-SHACKLE 42

TOW PROFESSIONAL | Volume 13 • Issue 9 | www.towprofessional.com

Stellar 8 Drawer Toolbox Systems Organize your shop or truck with Stellar toolboxes. Spend less time looking for tools and more time making the repair with Stellar storage systems from Zip’s AW Direct. Keeping everything together, these multi-drawer units can be installed on a service truck or wrecker body and can also be used in a shop environment. They have great capacity ratings and premium upgrades, including locking T-handles, risers and custom paint. Stellar’s 8-drawer system is one of our best sellers and can be ordered online at Zips.com. Select the dimensions you need by entering Item #: AE8DRAWERBOX at www.Zips.com

Zip’s Heavy Duty Axle Tie-down Kit for front tows

Keep your underlift tight to the front axle on any heavy-duty front tow with this Grade 70 chain kit from Zip’s. This three-piece kit includes two (2) seven-foot lengths of 3/8” transport chain with pear links at one end. Also included is a Peerless Quick Binder with grab hooks to secure everything to the underreach.This kit is specifically designed to work with Miller’s updated dual-hole fork receiver set. Once the underlift is in position under the steer axle, the chain from this kit is typically looped around the spring pack and then brought back through the pear link and chain hole on the fork holder. Order Item # HDACKZ at Zips.com

Stay in compliance with SafeAll’s Remote Brake Assist

Don’t take the chance of towing commercial vehicles without the peace of mind of SafeAll’s Remote Brake Assist. Attached to the casualty’s steering wheel and brake pedal, this supplemental brake actuator applies the brakes to the vehicle in tow with air supplied from the rear of a heavy-duty wrecker. This proven system reduces the overall stopping distance of the combination vehicle and improves compliance with federal regulations (Sec. 393.52 FMCSR). Overworked brakes overheat and cause premature wear and even failure. The Remote Brake Assist eliminates that risk. Order Item # BB100 at Zips.com

A safer way to upright overturned vehicles SafeAll’s Roll King is an adjustable rollover stick professional tow operators can use to overturn passenger vehicles which have come to rest on their roofs. Made from double-walled steel tubing, this telescoping stiff leg is safer and more effective than unstable alternatives, like wooden posts or PVC tubes. Featuring an angled claw and three anchor points, the Roll King won’t lose its grip under tension. If the winch line goes slack during a recovery, chains will hold the Roll King in place, which allows a single operator to complete the maneuver without having to climb back on the casualty to re-rig. Order item #SA-RK at Zips.com

Move stubborn vehicles with ITI’s Control Arm Skates

A disabled vehicle with a missing wheel or damaged suspension component can be quite challenging to move. Get that car or truck sliding in the right direction with a Control Arm Skate from ITI. These plastic skids are ideal for use with car carriers because the slick exterior and rounded corners easily glide over most surfaces, including concrete, asphalt and gravel. To use these skates, lower the vehicle on top of the skate, and the recessed pocket will cradle the ball joint, control arm, brake rotor or other suspension part for winching. Order Item # ITCAS6 at Zips.com www.towprofessional.com | Volume 13 • Issue 9 | TOW PROFESSIONAL

TOW PROFESSIONAL TOP PRODUCTS & SERVICES 2024

Hino L Series Trucks The all new Hino L Series trucks, replacing our conventional lineup. Now known as the L6 and L7, you’ll immediately see the new exterior design including a bolder front fascia and optional LED headlights to make sure you’re able to safely navigate the roads in style. Open the door and you’ll be greeted with a re-engineered interior with highend automotive grade finishes built with commercial use durability and an eye towards increased functionality. New steering wheel controls, a large 7” LCD multi-information display, more storage and increased leg room all make your “office” safer and more comfortable. Speaking of safety, the new Hino L Series has integrated an entire suite of new safety systems to ensure you and your cargo get where they need to be quickly and safely. Electronic Stability Control (ESC), Collision Mitigation System (CMS) Lane Departure Warning (LDW), Active Cruise Control (ACC) and a driver’s seatbelt sensor are all there to protect you mile after mile. Last but not least, the new L series is maximizing your business’s functionality with new wheelbase options, extended cab and crew cab configurations. No matter what your business needs, there’s a Hino L Series there to help you do more. WWW.HINO.COM

HINO XL Series The Hino conventional models have been the fastest growing medium duty trucks for years. It started with great aerodynamics, functionality, and durability, and has continued with leading edge connectivity. The great just got better. The Hino XL Series sports an all-new automotive grade interior, a host of new advanced safety equipment, and larger cab configurations for more versatility than ever before. Available in day, extended and crew cab configurations, Hino XL Series trucks are ideal for applications ranging from 33,000 lbs. to 62,000 lbs. GVWR. Factoring in the industry’s leading support of HinoWatch and available HinoCare and it’s easy to see why Hino is the fastest growing medium duty truck brand in the U.S.A. - POWER ON. WWW.HINO.COM 44

TOW PROFESSIONAL | Volume 13 • Issue 9 | www.towprofessional.com

Custer Products Are you ready to make the switch? This battery is mounted externally and there is no longer the need to change the 2 batteries from inside the case. You simply take the discharged battery off the battery plate and replace it with a fresh battery. Designed to accept both M18 and DeWalt style batteries. These new wireless lightbars have the same great warranty and customer service included with every purchase. You may purchase the external battery light bars without the battery and charger and use your own.

Lite It Wireless Introduces …. External 20-volt Battery and Charger for your wireless light bar

To learn more, please visit www.custerproducts.com NEW Wireless Tow Light Bar – with external power pack battery. Lite-It-Wireless recently introduced a new external battery for their light bars. The external battery slides into a battery plate on the bottom of the wireless light bar. The external 20-volt lithium battery is perfect for towing longer run times. No more frequent recharging. When your battery runs low, you can swap it out with a charged battery and continue with the service you are providing. Tow Light Bar Versatility For those who already own the M18 or DeWalt style batteries, we can offer the flexibility for you to use your existing battery with our lightbar. To save money, you can order any light bar without the external battery and charger. Are you ready to switch to Lite It Wire less? Choose the NEW external battery pack light bar in 36”, 48” and 60” with or without additional strobes or flashers. To learn more, please visit www.custerproducts.com Introducing the NEW Lite It Wireless MINI-4 Designed to be low profile, easy to handle and store away when not in use, with the same powerful circuitry as all of our Lite-it wireless light bars, but in a small package. Best of all, it is the lowest cost Lite-it wireless light bar we have had to date. We use the same large 2.3 Ah battery as our larger light bars, for longer run time between charging. Easy access battery removal, Stop/ Tail/ Turn signal functions, and rubber coated magnets for scratch resistance. Specifications Dimensions LEDs Voltage Connector Mounting Colors

Polyethylene Case 17” L x 3” H, 4” D 11 RED LEDs 2.3 Ah Battery for long run time 4-pin, 7B or 7R transmitter 2 x 65# Pull Magnets Black

17” Wireless Light Bar Stop, Tail, Turn

Technical Features • Low Profile, Wireless Stop, Tail, Turn • Wireless circuitry with individual frequency • 4-pin round transmitter included • Rechargeable battery with DC Cig Cord • 2 rubber coated 65# pull magnets

To learn more, please visit www.custerproducts.com www.towprofessional.com | Volume 13 • Issue 9 | TOW PROFESSIONAL

TOW PROFESSIONAL TOP PRODUCTS & SERVICES 2024

WorldWide, Driving Innovation within the Towing Industry

In a rapidly evolving world, Worldwide is at the forefront, driving innovation within the towing industry. We are committed to collaborating closely with our suppliers to ensure that we can provide the best possible support for our customers. Today, we’re excited to introduce two groundbreaking products that will not only bolster your existing business but also open new revenue streams. Let’s dive into the latest additions to our product lineup, the Cottrell one and two car carriers. These versatile delivery vehicles are tailor-made to meet the specific needs of businesses, particularly those grappling with a shortage of available CDL drivers. These carriers have the potential to generate fresh revenue opportunities for your enterprise. Imagine, for instance, you own an auto repair shop or a body shop. With these carriers at your disposal, you can effortlessly pick up and deliver vehicles to accommodate your customers’ schedules, all while maintaining your core towing operations and minimizing the use of multiple trucks. What sets these carriers apart is their ingenious built-in ratchet system, which not only ensures the safety of your drivers but also reduces the risk of equipment loss. Their streamlined, lightweight design not only decreases the overall weight of the vehicle but also features integrated toolboxes that can be equipped with an electric vehicle (EV) charging system or a jump starter. Additionally, these carriers offer excellent branding opportunities with integrated body panels, enhancing your company’s visibility in the market. While they may not be traditional tow trucks, they have the potential to significantly enhance your customer experience and extend your service offerings. In line with our commitment to expanding your business capabilities, we present a range of versatile service vehicles designed to cater to your current customer base and take you into the realm of electric vehicle support. Whether you opt for a van, our Hackney service truck, or our roll-up door body, each vehicle is equipped with a standard set of features that includes Van Air’s “Epic system” EV charging system, the 12/24-volt Goodall “Super boost all,” and an Air20 compressor. These 46

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vehicles offer ample storage space for batteries, tools, and support equipment, and they can be fully customized to meet your unique requirements. Best of all, they are readily available in stock. In a rapidly changing world, Worldwide is your partner in adapting and thriving within the towing industry. Our new products are designed to empower your business, create fresh revenue streams, and enhance your service offerings. Together, we can embrace the future of towing and vehicle support.

The IM Body is 12’ Polypropylene construction with two pass-through tunnels with side tray options (Front Compartment 49” and second 47”). It also has two side stationary shelved compartments and a rear compartment, totaling 7 areas to store much needed equipment.. www.wdelivers.com | 815-725-4400

Custom Built Manufacturing (14 years of Tremendous Growth) The Custom Built Manufacturing team is eager to collaborate with you to create the perfect tow truck, keeping your fleet modern and efficient. Together we will design your wrecker keeping in mind everything from rotator size and frame reinforcement, right down to accessories like chains and straps. • CUSTOM ALUMINUM BED SIDE FABRICATION • WRECKERS AND ROTATORS RANGING FROM 15 TON TO 80 TONS. • TRUCK FRAME REINFORCEMENT • TOWING ACCESSORIES Quality is number One at Custom Built Mfg. LLC using quality American made steel, aluminum, fasteners, hydraulics, cables, and as many accessories whenever possible. Custom Built means just that, hand-crafted and hand-fit for precise long-life operation . For more information, visit www.custombuiltmfg.com

www.towprofessional.com | Volume 13 • Issue 9 | TOW PROFESSIONAL

TOW PROFESSIONAL TOP PRODUCTS & SERVICES 2024

Warrior Winches Warrior’s RV Hydraulic Winches Introducing our RV Series hydraulic winches, meticulously engineered to meet the stringent SAEJ-706 standard, ensuring quality and performance. With a robust Drum to Rope Ratio of 10:1, these winches deliver optimal efficiency, providing the power you need for challenging commercial and industrial applications. Safety is our priority, and as such the Wire Rope boasts a 2:1 Safety Factor, whilst the Rope Fixing feature guarantees a robust 2.5 times rated load capacity offering an additional layer of reliability in demanding scenarios. Equipped with a Hydraulic Full Load Holding Brake, these winches provide precise control, enhancing safety and operational stability during load handling. The RV Series is available in a range of capacities, spanning from 10,000lbs to 18,000lbs, ensuring that there’s a perfect fit for your specific needs. Whether you’re dealing with intense industrial tasks or demanding commercial projects, our hydraulic winches offer the reliability and strength required to get the job done efficiently. Choose the RV Series for a hydraulic winch that not only meets

industry standards but exceeds expectations in durability, safety, and performance, making it the ideal solution for your toughest applications. www.warriorwinches.com

Warrior Winches Built for the Military, Trusted by Professionals

T1000 Severe Duty Winches When it comes to heavy-duty winches, you can’t beat the T1000 range of Severe Duty 12/24v Winches. The T1000 was designed as a highly advanced prototype for military application, where the ability to perform in severe climates and the harshest environments is essential. For industrial and commercial applications, the T1000 has you covered. With options of Galvanised steel or military-grade Armortek 48

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Extreme ropes, these winches promise unwavering performance, overcoming all challenges. The T1000 Series ranges from 10,000lbs right up to award-winning “The Beast” - a colossal 25,000lbs of pulling power! www.warriorwinches.com

Energy Security Agency The problem for tow and recovery professionals is you will interact with electric vehicles more and more. There are definite hazards and risks that you must be prepared to deal with to keep you and your staff safe from the dangers of damaged electrical systems, and the real possibility of thermal runaway after the incident is over. Stored energy is a real concert when dealing with damaged electric vehicles with high voltage systems. A quick Google search will produce dozens of articles about hybrid/electric vehicles catching fire hours and days after an incident, even after the fire department has extinguished the flames. Several storage lots and buildings had catastrophic losses due to EV’s reigniting on property. Because of these risks, and the increasing frequency of tow operators interacting with electric and hybrid vehicles, new federal standards designed to protect people and property have been set forth by NTSB, NHTSA, NFPA, and SAE. They call on tow operators to seek guidance and have risk analysis conducted by third party experts. Compliance with these standards is crucial from both a safety and liability standpoint. If something goes south, you do not want to be holding the hat of non-compliance when the courts and insurance companies start their investigations into what went wrong. Fortunately, the Energy Security Agency is here to help you stay safe and in compliance at no cost to you! In fact, if you enroll in our ESA Partner Program, we will pay you for each risk analysis we complete on the electric vehicles you tow. Our 24/7 response center is a phone call away to provide risk analysis of the vehicle and expert guidance on how to properly handle any electric vehicle you may come in contact. Risk analyses are easy to complete. Simply call the ESA at 1-855-ESA-SAFE and our trained Risk Agents will ask you questions about your vehicle, and any damage it sustained. They will then send you a link to upload photos of the vehicle right from your phone. The agent will assign a risk level of green, yellow, or red, and provide guidance on how to interact with the vehicle. To receive this free risk analysis

and guidance service, tow operators need to go ESA’s website EnergySecurityAgency.com and sign up under the risk analysis section. Remember, there is no cost to you or your organization .

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TOW PROFESSIONAL TOP PRODUCTS & SERVICES 2024

Collins Manufacturing Collians Hi-Speed®Dolly

6th Generation Self-Loading Dolly SAFEST Safety First! Safety RatchetSystem — for Tower Safety — Prevents accidents and provides more options in difficult environments, (like snow, ice, gravel, slopes, tight spaces), when loading. MOST SERVICEABLE No expensive replacements or repairs — no cutting, welding or downtime. Replace damaged parts on the spot with common hand tools in just minutes.

LIGHTEST Heavy-duty. Light-weight. Industry’s lightest-weight dolly. Weighing only 54 lb. with static load capacity at nearly 80x its own weight (4,280 lb. with 5.70x8 tires).

Collins Carrier Dolly System An innovation borrowed from Collins’ early designs — the Damage-Free solution to loading Carriers: Rolling instead of dragging up the bed. CLEARANCE High-Ends and Low Profiles. Carrier Dolly lifts vehicles higher off the ground to easily clear carrier bed with low load angles. DAMAGE-FREE Damage-Free Loading. No hooks, chains or cables ever touch the vehicle. Vehicles simply ride the dollies up and down the bed.

WIDE-RANGE Load hybrids, high-end, electric, all-wheel or fourwheel drive vehicles with no hook points. The Carrier Dolly System also doubles as a motorcycle dolly. For more information, visit www.collinsdollies.com

Wichert Insurance is one of the largest tow agencies in the Midwest with over 30 years of

experience working with towing, recovery, and garage operations. Our knowledgeable staff are current on industry issues and are experts in the coverages your operation requires. Our relationships with multiple AM Best “A - Excellent” rated carriers allow us to offer competitive rates and interest-free monthly pay plans. As active members of state associations, we are industry advocates and a reliable resource. Our team’s experience allows us to create custom programs to meet your needs. From service trucks to extra heavy equipment, single location to multi-state operations, we will craft a program to meet your risk appetite at the most competitive rates. In addition, we act as your advocate when a claim occurs to ensure timely and fair outcomes. We offer in-house loss control specialists at no additional cost to identify ways to control and reduce risks. Clients who engage in our loss control and safety programs benefit from lower insurance premiums, increased profitability, and reduced accidents, injuries, and claims. See more at www.wichert.com or contact us today at 740-654-0532.

TOW PROFESSIONAL | Volume 13 • Issue 9 | www.towprofessional.com

Azuga Azuga is recognized as the only telematics/camera system which is dedicated and focused on the Towing industry. Azuga is the preferred integration partner of Towbook. There is a deep integration tying your Towbook and Azuga together which opens several key features to help make your business more efficient. 1) With Azuga, your Towbook will track the truck instead of the App, meaning the driver cannot shut it off and the signal is much more dependable: 2) y our map and updates will happen every 30 seconds in Towbook instead of the normal 2-minute updates. meaning your vehicle locations, dispatch times and who is available will be much more accurate: 3) You will now always see the speed of every vehicle, Ignition on or ignition off, including idling times for all your vehicles.

that you tow. That photo is saved for 1 year inside Azuga. Azuga’s hardware is also HAAS alert enabled. Meaning, if you have Azuga’s Camera systems were designed with Towers in mind, with a Azuga’s hardware you do not need HAAS’s hardware you just need the rear mounted AUX camera to see the bed and records while your tower is HAAS subscription to assist you protecting your team on the roadside. doing their work. The camera footage is easy to access directly inside the Azuga is proud to be a Tow Professional’s Top Product of the Year and Azuga map for true Live view in real time, for all driving events such as we will continue to be focused on being a customer driven solution for harsh breaking, harsh steering, jolt, tailgating or accident. You can even the Towing industry. access non-event camera footage directly inside the system. When your PTO is engaged, a bumper picture is automatically taken of every vehicle azuga.com/towbook/ | 205-728-9135

Our mission is to: • Evoke the public conscious to understand they are the most powerful source to define life and death on our Nation’s highways. • To educate and make them aware they need to make a life change so first responders can live theirs! • To unite all common industry first responders to train, educate and motivate the public we serve to just

OVER ONE – LOSE NONE!

overone.org www.towprofessional.com | Volume 13 • Issue 9 | TOW PROFESSIONAL

TOW PROFESSIONAL TOP PRODUCTS & SERVICES 2024

Dynamic Radius Flatbed Dynamic created the Original Self-Loading Wheel-Lift that has become the most sought-after technology in the towing industry. The idea of the self-loading wheel-lift system came from a need of faster and safer operation for recovery agents. To continue with the efforts of creating the safest recovery vehicles on the market. The Dynamic Radius is a 240º rotating car carrier, allowing for quicker and safer recovery where limited space is available to maneuver. The design of the radius allows for less equipment blocking the roadway creating a safer workspace for recovery personal. • 12,000 lb. Capacity Deck • 9,500 lb. Rotation Capacity • 240º Deck Rotation • 5,000 lb. Self Loading Wheel-Lift Standard Features • 48” Toolbox • 18 Triple Eye Tie Down Pads • 100’ 3/8” Cable w/ Roller Guide & Tensioner Winch Release • Wireless Proportional Remote • Stationary Frame Mounted Light Pylon • Grease Fittings on Bed Rails • Hydraulic Outriggers • (1) “V” Bridle, (2) “J” Hook Chains w/ Clusters, (2) Wheel Lift Straps • Tow Light Plug • Dual Luminated Control Workstations • Tie Down Systems • FMVSS 108 Lamp Group • LED Lights, Including Reverse Lights Optional Features • 102” Wide Deck • Diamond Plate Steel Deck • 4,000 lb. Independent Self-Loading Wheel Lift • Fold Down & Removable Rails • Lower & Deck Mounted Work Lights • Light Bar

• Switch Panel • Wheel Simulators • PTO (Power Take Off) • Additional & Custom Options Available Dynamic Towing Equipment & Manufacturing 1120 E Brambleton Ave | Norfolk, VA 23504 757-624-1360 | Dynamicmfg.com

Dynamic Forklift Attachment Standard Attachment: 4,000 lb Self Loading Wheel-Lift Heavy-Duty Attachment: 5,000 lb Self Loading Wheel-Lift Manual Wheel-Lift: 3,500 lb Capacity Standard Features • Connects to Extra Valve of Forklift • Quick & Effortless Set Up On Forklift • Hydraulic Controlled Jaws (Standard & Heavy Duty Models) www.dynamicmfg.com | 800 831 9299

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Dynamic 701 Slide In

The 701 slides in, is now available with neg and power tilt. The unit is based off Dynamics 701 wrecker. With the same Cyds, valves and steel parts as a regular wrecker. These units are made for the professional towers, not the weekend warrior. The unit has a 5000LB lifting capacity with 82 inches of reach, 8000LB towing capacity (depending on the truck it is installed on) 25 degrees of positive and neg tilt. It has built in chain boxes and there is no need to replace the rear bumper. Unit comes

standard with mounting kit, spacer blocks, safety chains, straps, and ratchets. Also is available with an optional 8000LB Ramsey winch. Other options are welded in dolly brackets, motorcycle attachment,5th wheel / gooseneck attachment, and counterbalance weight. Dynamic Towing Equipment & MFG www.dynamicmfg.com | 800 831 9299

WHEN IT HAS TO START Towing operations that employ Jump-N-Carry jump starters know that no starting task is too daunting. They know from experience that every aspect of a Jump-N-Carry is designed to deliver extreme jump starting power, from the battery to the heavy-duty cables. Jump-N-Carry is all about power delivery.

JNC325

High performance lithium jump starter built to deliver jump after jump even in the harshest environments.

JNC770R

Extra-long 68” cable reach makes easy work of the most difficult starting tasks. Adds dual USB outlets and an LED work light.

JNC660

Trusted by professionals the world around as their go-to jump starter, the JNC660 will not disappoint. cloreautomotive.com www.towprofessional.com | Volume 13 • Issue 9 | TOW PROFESSIONAL

TOW PROFESSIONAL TOP PRODUCTS & SERVICES 2024

FlowStop’s Hazmat Products

FlowStop’s Hazmat Products, “ Equipment & Supplies,” are designed by a veteran of the towing, recovery and spill response service for a quick and easy solution to minimize exposure when dealing with roadside mishaps. FlowStop has a proven track record for dependability for the task at hand. Check out the FlowStop Product line at www.flowstop.net or call us at 877-356-9767 for details and pricing.

Flowstop’s hydrocarbon pumps are designed for quick and easy deployment for roadside spill response. Aluminum pumps transfer all class 3 fluids with rapid results. Each FLOWSTOP’S HYDROCARBON PUMPS ARExOFFERED AS pump includes aluminum vac stingers of 30’’x 1’’ and 48’’ 1’’ & 2’’ APPLICATIONS 1’’. Flowstop’s 1’’ pump is also equipped with a vac mop and 1’’ PUMP ASSEMBLY IS EQUIPPED WITH ALUMINUM puddle wand, 2,pressure plugs ifVAC drilling tank is necessary. PUDDLE WAND, MOP,a30’’ VAC STINGER AND 48’’ VA 50’ Xmounted 3/8’’ AIR HOSE, FLUID Each pump has anSTINGER, air regulator on unitINLINE and 100’ of FILTER,1’’ FOOT VALVE,of 100’ OF1’’ VAC HOSE,(4) 25’ X 1’’ 1’’ SECTIONS vac hose in 4 separate sections 25’x an inline filter and CARRIES A 1YEAR MANUFACTURES WARRANTY foot valve ensure debris free HAS suction. 2’’ PUMP 2) 2’’ ALUMINUM STINGERS OF 3’ & 5’

LENGTH, 200’ OF 2’’ VAC HOSE, 2’’ SIGHT GLASS STORED IN PELICAN CASE The World’s Only True HazMat Pipe Plug With Or Without Flow Through Ports

DOME LID CLAMPS Designed for MC 306 / DOT 406 Tank Trailers Quick & Easy Deployment for Rapid Results 5 Aluminum Locking Clamps FLOWSTOP CHEMICAL PUMPS

FLOWSTOP’S AIR DRILL KIT REVERSIBLE AIR DRILL INFRARED TEMP GUN LENNOX 2’’ HOLE SAW LENNOX 4’’ HOLE SAW 2) OATEY 2’’ PLUGS 2) OATEY 4’’ PLUGS 50’ X 3/8’’ AIR HOSE STORAGE/CARRY CASE

AIR DRILL KIT Reversible Air Drill Infrared Temp Gun Lennox 2’’ Hole Saw Lennox 4’’ Hole Saw 2) Oatey 2’’ Plugs 2) Oatey 4’’ Plugs 50’ X 3/8’’ Air Hose Storage/Carry Case

Cargo Tanker Vac Stinger Achieve 3 Separate Lengths with 2 Vac Stingers! 3’ x 2” Aluminum Vac Stinger Fits Through 4” Opening with 3’ x 5” Aluminum Vac Stinger Easy Lock Couplers 8’ x 2” With Both Stingers Connected! Grounding Tabs on Stingers 3” Sight Glass to 2” Vac Pipe Aluminum Dust Caps for Aluminum Strainer Male Couplers Pelican Case for Storage & Transport 54

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OFFERED IN 1’’ & APPLICATIONS Flowstop’s chemical pump is 2’’ ideal for acids and harsh SCHEDULE 80 PVC VAC STINGERS OF 30’’ & 48’’ FOR 1’’ chemicals and both 1’’ and 2’’ models can handle up to a 93% SCHEDULE 80 PVC 2’’ VAC STINGERS OFFERED AS 3’ & 5’ solution of sulfuric acid. pumps employ FORBoth 8’ OVERALL LENGTHschedule 80 pvc pipes and chemical hoses compatible with the pump. The World’s Only True HazMat Pipe Plug With Or Without Flow Through Ports

FlowStop Football, a spill containment repair plug - The FLOWSTOP Football-shaped, polyurethane impregnated, water activated foam plug is used to temporarily STOP the flow from a leak in anything from a pipe, to a tanker, to a rail car, even a boat hull! From an initially pliable plug ready to insert into a void, it quickly expands and hardens to fill the void - it can even be applied below the water line!

Marking Pen Depot MPD-X Bold is the ideal marker for industrial marking in extreme conditions including on wet and oily surfaces and in extreme cold weather. The bold 1/4” tip leaves a bright, permanent mark on nearly any surface, and is UV resistant for up to 22 years. • Designed for the most extreme marking conditions • Writes on nearly any surface • Durable 1/4” mark • Removable from glass with a razor blade • Ideal for auto auction sites, impound yards, etc. • Available in blue, black, red, white, silver, and yellow • Pump-action paint marker with replaceable nib • Comparable to Unipaint PX 30 markers • Also available in medium and fine tip • All MPD paint pens are proudly made in USA

800-381-1029

Space Saver. Carry fewer wheels but handle more tows with the innovative hub design of the NEW GUNI® Wheel X repositioning wheel. • Spinner option for seized drums. • Stackable hubs when not in use.

X45 4/5 Auto & UTV Bolt Patterns

X56

5/6 Auto & UTV Bolt Patterns

604-24-15

MPD 30 Pro SP is the first marker designed specifically for the Towing and Auction Industries. This solid paint marker has been specifically designed for your Automotive needs with features including: • Excellent for permanent marks on nearly any surface including glass, metal, rubber, wood, concrete, and more • Writes through water, dirt and oil • Will not flake or fade from weather • Solid paint dries within minutes • Removes easily with a razor blade • 30% larger than the competition • Available exclusively at Markingpendepot.com • Proudly made in the USA

Color-coded interchangeable center hubs

X60

6 Bolt Pattern

GuniProducts.com

X80 8 Bolt Pattern

TOW PROFESSIONAL TOP PRODUCTS & SERVICES 2024

TRAXERO: Business Tools for the Modern Tower Whether you’re doing light duty, heavy duty, private property impound, municipal work, or a combination, TRAXERO has a software solution for you to help simplify your business and grow your success. TRAXERO‘s integrated suite of software solutions empowers towing, recovery, and roadside assistance businesses with efficiency to streamline daily operations, helping you effectively manage every stage in a vehicle’s lifecycle while delivering a premium customer experience. See how TRAXERO’s towing software can help your business maximize and request your free demo at www.traxero.com. Towing Management Software Empower Your Team with Efficiency Using Dispatch Anywhere Built with the needs of dispatchers, operators, managers, and owners in mind, Dispatch Anywhere by TRAXERO is a powerful towing management solution designed for the established towing or roadside assistance company primarily performing motor club and lightand medium-duty jobs who require robust reporting features. TOPS - Your Specialized Solution for Specialized Work Designed for sophisticated towing and impound management companies, TOPS by TRAXERO is a robust towing management solution that is configurable to meet the unique, complex needs of your business and your clients. TraxeroGO: Digital Dispatch without the Monthly Fees TraxeroGO is the fastest and easiest way to accept digital motor club calls, manage your cash calls, and process payments in one free, easy-touse mobile application for iOS and Android. 56

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Extend the Power of Your Towing Management Software with Integrated Towing Business Tools Monitor Your Fleet in RealTime with BudgetGPS Stay connected with your operators to locate and effectively dispatch them to new jobs while increasing productivity and profitability. BudgetGPS offers GPS asset trackers and dashcams to protect your operators and fleet with traffic updates, stop and idle reports, geofence alerts, and much more. Optimize Your Lien Processing and Notification with TowLien Locate a vehicle’s interested parties and mail state compliant notifications in just a few clicks! TowLien is TRAXERO’s digital lien search and notification solution that can also integrate with your Dispatch Anywhere or TOPS Towing Management Software to further maximize efficiency and reduce costly errors by eliminating manual entry. Embedded Credit Card Processing with TowPay Built specifically for the towing, recovery, and roadside assistance industry, TowPay is an easy-to-use, secure payment processing solution embedded within your Towing Management Software, allowing your operators to take payment right from the road.

Hide-A-Lift Viper Wheel Lift Need a quick and easy unit to tow most consumer vehicles? Viper costs less, is quicker than most competitive self-loaders, is easy to mount, and can be working for you in no time. • Fully hydraulic underlift (in/out and up/down) • Twin 3-½” lift cylinders • 4,000-lb.+ lift capacity • Suggested minimum 10,000 GVW chassis • Hydraulic claws (no springs to malfunction causing damage) • Self-centering head • Brass bushings on king pin • In-cab 6-function control • Double pump for speed and power • Extra frame stiffening recommended • Unique under-body construction

Cobra Wheel Lift Looking for a tow unit with a little more power? • Heavy-duty lifting 6”x 6” main beam • 4,000-lb.+ lift capacity • Suggested minimum 10,000 GVW chassis • 72” reach • Full 90-degree loading (great for parallel parked cars) • In-cab 8-function control • Quick connect for easy removal • Double pump for speed and power • Twin 3-½” lift cylinders for more speed and power • Hydraulic claws (no springs to malfunction causing damage) • Self-centering head • Brass bushings on king pin • 12,000-lb. winch available • Built-in frame stiffener • Extra frame stiffening recommended More info: https://hidealift.com/cobra

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TOW PROFESSIONAL TOP PRODUCTS & SERVICES 2024

Golight GT & Stryker ST Series Spotlights GOLIGHT GT The NEW Golight GT Series remote controlled spotlight by Golight Inc. features: Wireless or Hardwired Remote Control Options, Permanent or Portable Mounting, 370° Rotation x 135° Tilt, and is UV Ray and Saltwater Resistant. Upgrades from the previous Golight RadioRay models include: Updated exterior housing design, Higher torque drivetrain and more precise pan / tilt control, Increased Ingress protection from dust / water (IP56), Permanent mount models boast a robust 14 gauge stainless steel mounting bracket and Portable magnetic models have 2X magnetic grip. Golight GT Series Light Output: Halogen, 225,000 Candela, Max Beam Distance 3,113 ft., 5.5 amps at 13.8V and LED, 544,000 Candela, Max Beam Distance 4,839 ft., 3.7 Amps at 13.8V. Golight GT Series has a 3 year limited warranty.

Stryker ST The NEW Stryker ST Series Remote Controlled Spotlight features: Wireless Remote Control, Permanent or Portable Mounting, 370° Rotation x 135° Tilt, and is UV Ray and Saltwater Resistant. Upgrades from the previous Stryker models include: Multiple Unit Selector Function which allows for independent control of 2 units with 1 remote, Home Position Function (On-Command return to 0° home), New Wireless Technology Benefits including: Simultaneous Pan + Tilt, Multiple users can operate lights in close proximity without interference, Smart Programming Logic (Quick and simple pairing without dipswitches), and Fluorescent Remote Buttons Stryker ST Series Light Output: Halogen, 225,000 Candela, Max Beam Distance 3,113 ft., 5.5 amps at 13.8V and LED, 544,000 Candela, Max Beam Distance 4,839 ft., 3.7 Amps at 13.8V. Stryker ST Series has a 5 year warranty.

Custom Insurance Solutions for the Towing & Repossession Industry > All-in-one policy approach > Limits up to $10MM, excess available > Available in most states > Flexible underwriting > Risk management expertise > 24/7 claims hotline > Agent friendly

TOW PROFESSIONAL | Volume 13 • Issue 9 | www.towprofessional.com

Ask us about TRU Umbrella

Scan the QR code to get a free quote or contact 877.585.2853 quotes@xinsurance.com www.xinsurance.com

XINSURANCE is powered by Evolution Insurance Brokers, LC (“EIB”), an excess and surplus lines insurance brokerage. XINSURANCE is a DBA of EIB, which is domiciled in and has its principal place of business in Sandy, Utah. This insurance product is offered by an unlicensed surplus lines insurer. The NPN for EIB is 5464658 and CA license number is 0H93938.

HAAS Alert Safety Cloud® Safety Cloud delivers real-time digital alerts to approaching motorists and vehicles when tow operators are actively assisting motorists on and around the road. Safety Cloud alerts activate automatically with the lightbar and are received by drivers through navigation apps and connected vehicle services. Drivers receive “Slow Down, Move Over” alerts inside their vehicles and have more time to move over when approaching active tow scenes. HA-5 Transponder • Equip on any make and model vehicle • Connects to emergency flashing lights • Easy installation requires no vehicle down-time • Automatically delivers alerts with lightbar activation • No additional data plan or fees HA-D Integration • Activate Safety Cloud on existing GPS or dispatch system • Hardware-free protection requires no additional equipment or installation • No platform migrations necessary

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TOW PROFESSIONAL TOP PRODUCTS & SERVICES 2024

ZENDEX, GoJak® & Storage Cart

(4) G4520 GoJak® Wheel Dolly (1) G567R Rolling Storage Cart Comes standard with a 7-year limited warranty. GoJak® operates on the principle of a bi-directional ratchet. Mechanical leverage on the foot pedal progressively “squeezes” the

THE UNDERLIFT THAT HANDLES LIKE A SEMI-TRAILER • Attaches in minutes • No Permanent Connections • 32K Lift Capability • Safely Tows Up To 140K GCWR • Distributes Weight Properly • Scales When Others Can’t • Economical To Operate

Tru-Hitch Inc.

16 W. West Hill Road Barkhamsted, Ct. 06063

Toll Free 1-800-450-8659 www.truhitch.com

TOW PROFESSIONAL | Volume 13 • Issue 9 | www.towprofessional.com

vehicle tire between two rollers until the tire lifts smoothly off the ground. The rollers touch only the tire – no contact with the vehicle’s frame. The low center of gravity after lifting helps make GoJak® safe and stable in use. The purely mechanical design eliminates the need for electrical power, hydraulics or compressed air. GoJak® Wheel Dolly Starter Kit is proudly manufactured in the USA.

RakJak™ 2 Ton 2 Bag Air Jack Review Air Bag Type: Double Bag Air Bag Diameter: 10” (255 mm) Lifting Capacity: 4000 lbs (1815 kg) @ 120 psi Relaxed Height: 5.75” (133 mm) Full Extension: 13.75” (350 mm) Weight: 37 lbs (17 kg) w

TESTIMONIAL “Zendex Tool Corporation was good enough to supply me with my own DBT2 to try out for our readers. I have to say I am more than impressed with this product! No more dragging around a heavy loud jack. This product is awesome!! I used the DBT2 to change brakes on my 2012 Porsche Panamera Turbo. This car weighs 4,200 lbs, and sits very low. The DBT2 worked flawlessly and was the easiest jack I have ever used. The DBT2 can also be ordered with a handle making it very easy to maneuver all over the shop. An awesome product from Zendex!” — Darian Weaver, President & Publisher Tow Professional magazine

OnlineImpoundAuctions.com The Best Way to Sell Your Abandoned Vehicles! “Our sales prices have risen substantially and increased our overall auction revenue!” Donna Robards,

Twisted Hook LLC,Griffin, GA

WHY WE ARE RE THE BEST VALU VALUE IN THE INDUSTRY: Low Bidder Fees and Free to Sellers

Easy Online Showroom Setup at OnlineImpoundAuctions.com

Easy Bidding on Any Device from Anywhere Eliminates On-Premise Auction Costs

onlineimpoundauctions.com | 888-903-4678 info@onlineimpoundauctions.com

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TOW PROFESSIONAL TOP PRODUCTS & SERVICES 2024

Online Impound Auctions OnlineImpoundAuctions free for Sellers

Maximize your per-vehicle take Online Impound Auctions does not charge the seller a fee to hold an auction. Nor do we charge any hidden fees. Our business Mantra is Simple, Easy and Fair. With that, we offer three cornerstone Freebies to you. No Annual Membership Fee It simply costs you nothing to sign up. And we don’t try to lock you in with a membership fee. No Auction Listing Fees We charge a fixed per-vehicle fee that you pass to your bidders. Our overall fees are much cheaper than the competition allowing you to maximize your Per Vehicle Take. No Charge for Un-Sold Vehicles When a vehicle goes un-sold at your action, you simply re-list that vehicle at a future auction at no charge. www.onlineimpoundauctions.com Sales:(888) 903-4678

There’s a Jump-N-Carry for Every Starting Need

The Jump-N-Carry line of jump starters serves the professional market by offering powerful, versatile units that can stand up to the rigors of everyday service shop and roadside assistance use. Built tough, Jump-N-Carry products lead the way when it comes to exceptional cranking power, extended cranking duration, excellent cold weather performance and long unit life. For more information, visit cloreautomotive.com

TOW PROFESSIONAL | Volume 13 • Issue 9 | www.towprofessional.com

Tru-Hitch

Survival in our changing transportation industry requires towers to work smarter and more efficiently. Today’s faster pace demands light weight equipment that can safely haul heavy loads at highway speeds while still meeting the scaling requirements of the state(s) you are operating within. A Tru-Hitch fulfills this need. A Tru-Hitch Fifth Wheel Towing Device solves many of the traditional problems with heavy duty towing. • Tows Heavy Loads and Doesn’t Overload Drive Axles – The Tru-Hitch booms are extended and then connected to the towed vehicle at a point behind the axle on the vehicle being lifted. This connection point places the axle being lifted in the middle of the effort being used to lift the truck for towing. Less effort is needed to lift heavy weight. Once lifted, the truck in tow is secured to the booms creating a rigid connection. The truck in tow simply becomes a semi-trailer. Weight transferred forward is properly imposed down onto the fifth wheel. This is how your tractor is designed to work and means no overloaded drive axles. Other fifth wheel attachments are attached in a fixed manner to the after frame of tractor they are mounted onto and use a traditional stinger to lift at the axle directly. The lifting effort is out at the end of the stinger. This means the rearmost drive axle sees most of the weight and in many cases becomes severely overloaded. • No Special Tractors or Modifications Needed – A Tru-Hitch can be connected to or disconnected from any tractor in just a few minutes. The Tru-Hitch is simply connected at the fifth wheel, and when transported uses a small set of integrated travel legs that rest on the after frame of the tractor. When disconnected, the Tru-Hitch is free standing, without the need for support arms etc., ready to back under the next time you need it. Because the Tru-Hitch properly places weight onto, and pivots at the fifth wheel when towing, there are no special mounting brackets, binders, or fixed mounting points needed. Also,

because towing with a Tru-Hitch places weight properly onto the fifth wheel, there is no need to stretch the frame of the tractor in an effort to get weight forward off the rear axle. Nor does a Tru-hitch need to have additional lift axles added to safely lift tow. • No Lightened or Unsafe Steering when Towing – Because the load becomes a semi-trailer when using a Tru-Hitch, the steering axle of the towing tractor actually GAINS weight! Your tractor acts normally. This leads us to another important point. • No Uneven Braking – Because there are no overloaded drive axles and the steering axle stays properly planted to the road this means the brakes are evenly loaded. This keeps your driver, the load, and the people traveling near you safer. • There are no pinch points when towing with a Tru-Hitch – Towed loads are secured to the Tru-Hitch booms and pivots at the fifth wheel. You can make turns at up to 90 degrees without worrying about pinch points. And just like a trailer, the load follows you around corners. Other under-lifts that pivot at the stinger mean maneuverability is limited. When you turn left the load wants to go right and vice versa. This is never an issue with a Tru-Hitch. • Cost – Traditional tow trucks are heavy, long, and expensive to operate. Other fifth wheel attachments require modified wheelbase tractors and complicated bracketry to mount and use. A Tru-Hitch comes complete, ready to attach to a standard tractor, with no special mounting requirements or additional cost. It can run on its own self-contained hydraulics, or connect it to a PTO, it’s your choice. Radio remote control and rigging items are included. A Tru-Hitch can lift up to 32,000 lbs. and tow up to a gross combined weight rating of 140,000 lbs. Tru-Hitch is the safest heavy duty towing solution for the heavy-duty tower. Visit www.truhitch.com for more information, or call 860-379-7772 to order your Tru-Hitch today. www.towprofessional.com | Volume 13 • Issue 9 | TOW PROFESSIONAL

TOW PROFESSIONAL TOP PRODUCTS & SERVICES 2024

Recovery Billing The average towman is excellent at what he does best, and that’s towing and recovery. Billing can be complex and when starting out in business, it can be a challenge to design the right billing and invoicing systems to take advantage of the recovery work that’s being performed. Think about it. You could be losing thousands per month for unbilled services for what is essentially a clerical oversight. Bob and Eric bring their expertise to seminars throughout the year in Massachusetts and across the continent. Groups are small with only 20 towing companies per session, which makes for a more focused, one-on-one learning experience and higher success rates. We especially take care to help other businesses overcome the red tape and wall of legal babble that prevents towing companies from being paid. We will help you to navigate the legal roadblocks and red tape, helping you to get paid for your work without fail. All it takes is a

robust system which you can apply to every job that you complete. For more information, visit www.recoverybillingunlimited.com

Lodar “Lodar is the smartest move I ever made,” shares S&S Mobile. Our wireless actuator systems are the top performing product for 2019. Our systems wirelessly control your hand levers, so you can operate your truck from a safe distance. Choose from systems that work with air (up to 16 functions) or electric (up to six functions) levers. FIND US: www.lodar.com CALL US: 888-685-6327

TOW PROFESSIONAL | Volume 13 • Issue 9 | www.towprofessional.com

Will-Burt Will-Burt’s Night Scan HDT Light Tower The Night Scan HDT is designed for the Recovery and Towing industry, meeting unique requirements and demands. Heavy wreckers and rotators benefit from the height and light output of the Night Scan HDT Powerlite, now available with new LED light fixtures that are more affordable than ever before. Available as a surface-mounted folding version or vertically mounted model adding flexibility for the space available for installation. • Extends to heights of 15’ • Dual tilt light fixtures www.nightscan.com | www.willburt.com

I-SPECTOR UBL Under-Hood Cordless Rechargeable Light • Dual 180° ratcheting handles and 360° twist function to direct light exactly where you need it • Dual hanging hooks and strong magnetic bases for hands free use • Rechargeable and cordless via USB-C charging cable • Tough ABS construction • Virtually unbreakable polycarbonate lens • White light with 5000K color temperature • Battery status indicators www.willburt.com

TWINSTAR CONNECT 12K Multi-Angled twin head light with power tool battery adapters • Accepts batteries from 7 leading power tool brands • Quick and easy to setup • 2 x Power / Light mode switch, to turn on 1 or both light heads • Multi-angled light heads • 5,000 lumens of daylight illumination • Carry handle www.willburt.com

Will-Burt Pi-Lit Smart Flares Will-Burt Pi-Lit Smart Flares sequential road flares not only warn oncoming drivers, but they guide them around the danger. The rapid deployment system automatically turns on and synchronizes the flares for safe, quick, and easy use. Built, designed, and supported in the USA - the Will-Burt Pi-Lit Smart flares withstand up to 30,000 lbs of pressure and are IP66 water and dust proof. • Rechargeable • No programming required / auto synchronization • Available in 6 or 10 pack www.willburt.com

www.towprofessional.com | Volume 13 • Issue 9 | TOW PROFESSIONAL

TOW PROFESSIONAL TOP PRODUCTS & SERVICES 2024

CW Mill Hydraulic Mounting Kits CW Mill Hydraulic Mounting Kits equip a vehicle with live hydraulics, meaning hydraulic pressure anytime the engine is running is achieved, regardless of engine RPM’s or gear selection, and can be used for a wide array of applications such as TOW TRUCKS, WRECKERS, salt spreaders, snowplows, hay bale beds, dump bodies, ground probes, airplane deicers, cranes, wreckers, rollbacks, hydraulic air compressors or tools… CW Mill also manufactures Compressor Kits for refrigeration truck boxes and Alternator kits which provide increased battery charging for vehicles equipped with an increased amount of DC electric powered accessories. Generator kits are available for vehicles adding AC power capability for items such as electric power tools but ultimately any AC powered device. 785-284-3454 | www.cwkits.com

Holly’s Towing Dispatch Holly’s Towing Dispatch answers and dispatches solely for the towing and recovery industry, and is available to you 24/7, 365 days a year. Your company chooses when Holly’s Towing Dispatch works best for your company. Do you need help on nights and weekends? 24/7? We accommodate your needs no matter what time of day. With 20 plus years’ experience, Holly’s Towing Dispatch takes and dispatches all calls directly to drivers, an on-call manager, or in-house dispatcher. Whatever works best for you, we can accommodate. Our goal and purpose are to get your drivers on-scene quickly by providing fast and accurate service. Give us a call today at 800-730-3909 to find out how Holly’s Towing Dispatch can help YOU. For more information, visit us at www.hollystowingdispatch.com

TOW PROFESSIONAL | Volume 13 • Issue 9 | www.towprofessional.com

Lane’s Towing Accessories The Trailer Recovery Plate is an innovative tool designed to streamline and enhance the safety of recovering, loading, and unloading bumper pull trailers. This product addresses common issues faced during trailer operations, such as the risk of damaging wiring when using straps or chains and the challenge of keeping the trailer aligned. By allowing users to attach the correct size ball to the recovery plate and connect it directly to the trailer hitch, the Trailer Recovery Plate ensures that the trailer is hooked up to the center point, preventing it from pulling in unwanted directions. For more information, Call Today:740-221-2614 Lanesauction@yahoo.com

• WHERE TECHNOLOGY MEETS THE TOWING INDUSTRY • ALLOWS YOU TO ACCESS HARD TO REACH PLACES • REVOLUTIONIZING HOW VEHICLES ARE MOVED • REMOTE CONTROLLED TECHNOLOGY CONTACT US 605-799-3977 AdvancedTrackSolutions.com sales@advancedtracksolutions.com www.towprofessional.com | Volume 13 • Issue 9 | TOW PROFESSIONAL

TOW PROFESSIONAL TOP PRODUCTS & SERVICES 2024

RP Recovery Consulting Wireless Headsets FASTER RESPONSE Operators and riggers talk to each other in real-time, hands-free. Deliver instructions clearly and answer questions directly while work caries on. No need to shout or use hand signals – clear communication helps get the job done faster.

IMPROVED PRECISION There’s no communication breakdown between operators and riggers. On-scene precision and performance goes up as you reduce errors and avoid costly mistakes.

Advanced Technology That’s Easy to Use Full-duplex Communication Hands-free simultaneous two-way conversation. No more shouting – easily talk and work at the same time with your entire team. VISIBILITY NOT REQUIRED Far-side operators, talk with your riggers regardless of whether you can see them or not. LISTEN-THROUGH Sonetics Listen-Through Technology lets you mix in outside sound to get the right level of hearing protection and situational awareness. SITE-COVERING RANGE 2 feet to 1,600. You can depend on the range – no matter what the incident requires. For more information, rprecoveryconsulting@gmail.com or call: 315-730-6566.

Eckert & Associates Help your fellow truckers, and let them know they have rights! When tow trucks, semis, and trailers are hit and can’t be driven, large losses of income add up quickly. When your customer’s equipment is down due to an accident, suggest they pursue lost income from the driver that caused the accident. If your tow truck is damaged by another driver, you certainly want them to pay to repair the truck. But what about going after them to pay your lost net income while the truck is in the shop? What about pursuing your other out of pocket expenses? Eckert & Associates, PA can step in and fight to recover your true losses. We represent truckers, collecting their downtime/lost income. Lead attorney, Kelsea Eckert, champions small businesses in the transportation industry, so the big insurance companies and large self-insured fleets don’t take advantage of them. Owner Operator D. Faulkner said, “Eckert & Associates performed as advertised! Courteous, professional and won my case!” The initial consultation with a lawyer is free. Any attorney fees are paid at the end of the case, as a percentage of the settlement. Let us help you and your customers claim their rightful earnings. We would love to hear from you! Call 1-800-Downtime or visit www.DowntimeClaims.com 68

TOW PROFESSIONAL | Volume 13 • Issue 9 | www.towprofessional.com

ENHANCED SAFETY Instant communication allows for timely warnings, alerts, and instructions to the crew. Avoid job hazards and mitigate the risk of injuries and mistakes.

Advanced Track Solutions

LEVEL UP YOUR BUSINESS! RESQTRACK ResQTrack (Standard) is designed to “lift” the vehicle preventing the need to use skates, dollies, or g-jacks, no skidding or dragging vehicles on or off flatbeds. ResQTrack will pick up the vehicle then both ResQtrack and the vehicle can then be placed on your flatbed for delivery to the dealer. While only using ONE truck! ResQTrack is capable of lifting any mid-size SUV and any mid-size sedan. Can lift vehicles up to 120” wheelbase. Works great for tight areas, parking garages, epoxy garage floors, and custom driveways. 26HP Honda Gas engine, standard 4,500 lb. winch (9, 000 lb. winch available) remote controlled, upper and lower LED work lights, upgraded nonskid tracks, standard color blue or yellow. EASYMOVER XL EasyMover XL is designed for moving vehicles within any hard surfaced parking lot or structure. The EasyMover XL picks up all 4 wheels off the ground. Ideal for AWD, electric, and hybrid vehicles. Works great for repair ships, body shops, dealers and manufacturers. EasyMover XL is fully electric, can operate 8-10 hours on a single charge. Capable of up to 125” wheelbase and up to 5,500 lbs. Can be operated on or off board, top speed of 6 mph. RESQTRACK XL ResQTrack XL is designed just like the standard ResQTrack only much larger, can handle up to 185” wheelbase. The XL unit has a Doosan (Hyundai) 50 HP inline 3 cylinder turbo charged diesel engine with intercooler. The ResQTrack XL comes with a 10,000 lb. winch, upgraded nonskid tracks, remote controlled, upper and lower LED work lights, standard color Blue. ResQTrack XL is capable of picking up vehicles such as the Tesla Cyber Truck and Hummer EV as well as full size pick-ups and SUVs. Both are perfect for hard to reach areas where tow trucks can’t go! For more information, visit www.advancedtracksolutions.com, sales@advancedtracksolutions.com or call: 605-799-3977 www.towprofessional.com | Volume 13 • Issue 9 | TOW PROFESSIONAL

TOW PROFESSIONAL TOP PRODUCTS & SERVICES 2024

Axe Pay Axe Pay ensures merchants receive 100% of their purchase price through our Zero Processing Fees + Complimentary Processing Equipment program featuring dual pricing. With dual pricing, customers are presented with a cash price and a higher card price, giving the customer their choice of payment method. This mutually beneficial model is designed to save cash-paying customers’ money and eliminate merchant costs related to card transaction fees. Our merchants accept payments through our Payments Gateway, on a mobile terminal or even on their phone. Most merchants are saving tens of thousands of dollars annually. So, if you’re still paying processing fees or purchasing your own processing equipment, contact us today to take a tour of our solution and learn how much money you can save with Axe Pay. www.getaxepay.com

Hazmat Responder Network

Offering Cargo Tank Awareness Training

This training program covers structure, anatomy, appurtenances, piping, valves, loading and unloading connections found on DOT 406, 407, and 412 cargo tank transport trailers. Simulator models allow for hands-on experience through securing leaks, hot tapping, pressure transfer, and pump out. Ground and bonding of units. Contact: Perry Beaty 877-356-9767 or Perry@Hazmetrn.com 70

TOW PROFESSIONAL | Volume 13 • Issue 9 | www.towprofessional.com

Steck Mfg BigEasy GLO With EasyWedge & Carrying Case • Comprehensive Lockout Kit: The Steck STC32900 Classic BigEasy Kit includes all the essential tools you need to handle various lockout scenarios, making it a complete and versatile solution. • BigEasy Tool: The BigEasy tool, included in the kit, provides a secure and efficient method for unlocking vehicle doors without the need for expensive and time-consuming techniques. • Non-Marring Design: The tools in the Classic BigEasy Kit are designed with a non-marring coating, ensuring they do not scratch or damage the vehicle’s paint or interior surfaces during use. • Durable Construction: Crafted from high-quality materials, the tools in the kit offer exceptional durability, ensuring they can withstand the demands of regular use in automotive repair settings. • Easy to Use: The Classic BigEasy Kit is designed for user-friendly operation, allowing both professionals and DIY enthusiasts to confidently handle lockout situations. • Compact and Portable: Despite its comprehensive tools, the Classic BigEasy Kit remains compact and portable, ensuring it can be easily carried and stored in your toolbox. EasyWedge 3-Bag Combo The durable, multi-use Inflatable EasyWedge Air Bag Collection is ideal for Emergency Vehicle Access, Vehicle Repair, Alignment, Leveling, Home Use and more. • Versatile tool for tasks such as door and window panel separation, gasket removal, trim work, window and door casement fitting, and leveling appliances • EasyWedge available in 6”L x 4”W, 6”L x 6”W, 9”L x 7”W & 3-Bag Combo • Compact size and lightweight build for easy insertion into tight spaces features a non-marring design, ensuring that surfaces, trims, and finishes remain unharmed

Tough alloy steel C-clamp locking pliers provide a quick temporary* steering repair for vehicles with outer tie rod end ball and socket separation. • Saves tow driver’s time by temporarily* fixing wheel alignment for easy loading and unloading • Allows mechanics to easily steer vehicles to repair bay • Innovative design - socket end and pointed spindle end. • Easy wheel pivoting by temporarily reconnecting ball and socket tie rods • Do not use Tie Rod End Pliers or Tie Rod Coupler at speeds over 5 mph or distances over 100 yards

Tough alloy steel tie rod coupler provide a quick temporary* steering repair for vehicles with outer tie rod end ball and socket separation. • Tie Rod Coupler eye-bolts secure the coupler to the broken tie rod by hand tightening or by using a small leverage bar. • Saves tow driver’s time by temporarily* fixing wheel alignment for easy loading and unloading. • Allows mechanics to easily steer vehicle to repair bay. • Do not use Tie Rod End Pliers or Tie Rod Coupler at speeds over 5 mph or distances over 100 yards For more information, visit www.steckmfg.com www.towprofessional.com | Volume 13 • Issue 9 | TOW PROFESSIONAL

TOW PROFESSIONAL TOP PRODUCTS & SERVICES 2024

Phoenix USA Air Compressor AC12V3PK • 12 volt • 3 gallon capacity • 3/4 hp motor • 0-120 psi in just 90 seconds • Portable design allows for easy fit into most underbody toolboxes • Suitable for roadside service calls including tire changes • 1-year limited warranty AC12V3 NEW FEATURES • Lower profile design • Tank-mounted pressure gauge for more precise pressure readings • Ports on each end of tank for tandem configuration to expand compressor capacity As with all Phoenix products, you get the cutting edge of industry knowledge and know how, along with the finest customer service in the industry. For information, please call 1-931-526-6128 or visit us on the web at www.phoenixusa.com.

Wrecker Rentals

Wrecker Rentals, Inc. provides fullservice tow truck rental for the lower 48 states. They provide short-term (three-day minimum) and long-term tow truck rental of late model light-duty wreckers and roll-back tow trucks. They distribute trucks from Atlanta, Georgia, & Dallas, Texas, and, in most cases, can have a truck to you within 24 hours of approval. For more information, visit www.rentawrecker.com

TOW PROFESSIONAL | Volume 13 • Issue 9 | www.towprofessional.com

TOWER’S INSURANCE

Why Choose Wichert Insurance for Your Towing Company Insurance Needs? 5. Training and DOT Compliance Program Wichert has in-house resources to help owners with DOT compliance, mock audits, on-site training of drivers for safety, distracted driving, roadside inspection training etc. We can also help you navigate the rating appeals process after you get cited. This and more are available to our customers at no additional cost. 6. Exceptional Customer Service

unning a towing company comes with unique risks and challenges. From roadside recoveries to handling valuable cargo, your business requires specialized coverage to stay protected. Wichert Insurance is a trusted partner for towing companies, offering tailored insurance solutions to address your specific needs. Here’s why Wichert Insurance should be your go-to choice. 1. Industry Expertise With over 30 years of industry expertise, Wichert Insurance understands the towing industry’s complexities. Our experienced team knows the risks towing companies face daily and has the expertise to craft policies that provide broad coverage, including liability, physical damage, pollution, and on-hook and garage keepers’ insurance. 2. Customized Coverage No two towing businesses are alike. Wichert Insurance takes the time to understand your operations, whether

you’re managing a fleet of heavy-duty wreckers or handling light-duty roadside assistance. Our process ensures the best coverage and rates tailored to your specific business. 3. Preferred Insurer Access With access to 5 preferred insurers, Wichert Insurance has cultivated relationships with multiple insurers to offer options that result in a competitive process to ensure the best coverage and rates. Our team creates the market environment to find the best insurer options based on your business’ attributes. 4. Risk Management Support Insurance is only part of the equation. Wichert Insurance goes beyond coverage by offering risk management resources. We assess your safety and risk management programs and provide the tools and advice to improve or implement them. This reduces your risks, keeping your premiums manageable and your business safe. We also monitor your CAB/SAFR ratings to help you maintain a favorable rating.

At Wichert Insurance, you’re more than just a policyholder—you’re a valued partner. Our dedicated and experienced team is available to answer questions, assist with claims, make timely filings, and ensure your business runs smoothly, even in challenging situations. 7. Proven Track Record With over 30 years of serving towing companies, Wichert Insurance has built a reputation for reliability and trust. We understand the fast-paced nature of your industry and provide responsive support when you need it most. Protect Your Business with Confidence Choosing the right insurance partner is crucial for your towing company’s success. Wichert Insurance offers expertise, personalized service, and comprehensive coverage you need to protect your operations and focus on growing your business. Contact Wichert Insurance to learn how we can support your towing company’s unique needs. Learn more at www.wichert.com or contact us at 800888-0979 and ask to speak to a towing specialist today!

www.towprofessional.com | Volume 13 • Issue 9 | TOW PROFESSIONAL

TOWER’S INSURANCE

Austin Insurance is a family-owned business, that has been specialized in providing insurance to the towing industry since 1991.We work with several different companies that allow us to give you a quality product. Austin has been providing insurance for 30 years and has insured tow companies from all 50 states no matter if they are 1 or 50 truck accounts and everything in between. For many years, Austin Insurance has specialized in providing coverage for towing operations. We have many companies to offer comprehensive packages to provide protection for all aspects of your business. TOWING | REPOSSESSION TRUCKING |TRANSPORTERS • General Liability • Commercial Auto Liability ADDITIONAL COVERAGES • Cargo • On Hook • Physical Damage • Garage Keepers • Hired & Non-Owned

• Wrongful Repossession • Drive Away • Pollution • Property • Bonds

TOW PROFESSIONAL | Volume 13 • Issue 9 | www.towprofessional.com

RECYCLERS | SALVAGE YARDS USED CAR LOTS We are equipped to provide the unique coverage you need for your used car lot, recyclers, and salvage yards. We make sure your business is covered, so you can focus on running your business and serving your customers. We’ll come see you and your lot to determine what coverage best suits your business. ADDITIONAL COVERAGES • Dealers Open Lot • Dealer Tags • Transporter Tags

• Optional Inventory • Property • Umbrella

Every company is unique and is different from each other, “Well Come See You,” is not just a catchphrase! We will come see you and make sure you have the full understanding of the coverages and answer any questions that you might have. As a bonus, we are more than happy to help you in complying with DOT/FMCSA & OSHA compliance audits. Make sure your coverage is on the hook! Contact us today! www.wreckerins.com

Cindy Horn and Janice LaVitte of Weiss Insurance specialize in a variety of transportation risks. Wearing many hats as independent insurance agents we can tailor your policies to fit your business or independent insurance needs. Together we can evaluate your business history, area of specialization, previous losses, and driver profiles, to come up with a tailored insurance budget based off how you operate. Insurance carriers also look at factors that affect overall risk and safety of your business. We will make sure you get the discounts that apply for your participation in GPS System installation, Mounted Cameras, and driver safety meetings. As industry challenges and demands change, our understanding of your business and its needs will help drive

“With XINSURANCE, You can Purchase Customized Liability Insurance Coverage that will Protect You in all the Areas that Your Homeowners, Employers, and Business Insurance Policies Won’t or Can’t! There are few things as troubling as hearing that you’re not covered by your insurance policy. By providing you with access to customized liability insurance policies that cover gaps in your traditional insurance coverage, XINSURANCE helps minimize exposures and maximize peace of mind. The reality is most liability insurance provides adequate protection for homeowners, business owners, and employers. Unfortunately, in today’s litigious society, there are huge areas of exposure in the event of a lawsuit. XINSURANCE fills that liability insurance void for you. TROUBLE GETTING COVERAGE? XINSURANCE also specializes in helping individuals and businesses who live a lifestyle or participate in activities that make them difficult for traditional carriers to insure. If you’ve been denied, non-renewed, or canceled coverage, don’t give up quite yet. Chances are XINSURANCE can help. FOR TOWING AND REPO COMPANIES When a vehicle has been towed or repossessed, there is no way to know the kinds of damages that could occur during the transportation or holding period. At XINSURANCE, our goal is to provide coverage for those gaps to those who need it most where regular insurance companies do not. Whether you need insurance for wrongful driver repossession, risks in the transportation of goods, liability insurance for risks

your bottom line with access to our A-rated insurance markets available in a variety of states. Cargo, Towing, Repossession, Garage and/or Repair Facilities, Auto Sales and Storage Lots are just a sampling of business categories we write. We also have competitive markets for workers compensation, Group Health, Property, General Liability, and Personal insurance. We look forward to working with you. Give us a call, Cindy Horn @ (636) – 534-7226 or E-mail: CindyHorn@weiss-ins.com

associated with garage keepers and watchdogs, or something else, XINSURANCE is the insurance partner you want for the coverage you need. TOWING AND REPO INSURANCE With XINSURANCE, you can purchase customized liability insurance coverage that will protect you in all the areas that your homeowners, employers, and business insurance policies won’t or can’t. Our underwriting team brings you over 30 years of experience, along with the ability to offer customized limits, coverage, deductibles, and premiums to create the perfect plan for your personal protection. For More Information on X Insurance’s products & services go to https://www.xinsurance.com/risk-class/ towing-operations-repossession-companies www.towprofessional.com | Volume 13 • Issue 9 | TOW PROFESSIONAL

FINANCE

Towers Helping Towers

DFS, Jerr-Dan Financial Solutions, takes a unique approach to finance. Its identity goes beyond generic capital equipment finance. In fact, JDFS is made up of tow truck operators as well as sales and finance professionals who know the towing and recovery industry inside out. Todd Chase, of JDFS, often tells new clients, “We speak your language and understand the challenges tow truck drivers face every day. That’s why you can count on our flexible and fast process to help you identify and finance the tow trucks you need.” Of course, as is true when using any financial services for leasing or purchasing equipment, using Jerr-Dan Financial Solutions to finance towing and recovery equipment offers the standard advantages versus cash. The buyer improves cash flow, may protect their creditworthiness, and saves on “soft costs” like tax, shipping, and installation when financing 100% of the purchase. However, Chase points out that the power of the JDFS program results in wider credit availability, diverse and creative options to help customers that would be turned away from other entities, and an application process that is described by the company as “hassle-free.” It seems that customers agree. “The last time I bought a truck for the operation, I needed it the same day,” said Tod Coumbe, owner of White Glove Towing in Greenwood, Indiana. “I went to my Jerr-Dan distributor, picked out the truck, worked with the JDFS team to put it together, and drove 76

TOW PROFESSIONAL | Volume 13 • Issue 9 | www.towprofessional.com

away with it. I’m definitely going to work with them the next time I need a new truck.” JDFS has found that their clients appreciate the sense of partnership that is part of all stages of their financing program. The focus is on a simple, quick process. In fact, customers can apply online and receive a credit decision within 24 hours-guaranteed. Once approved, the team will work with the customer directly to customize a financing solution that meets the specific needs of their business. Chase said, “We make it easy to grow our customers’ businesses with competitive interest rates and no down payment for qualified buyers. We offer flexible options, with up to 100% financing, because every customer is different. We match the right lease or loan package to each unique business, with terms from 24 to 84 months.” Mark Stockton, the owner of Stockton Towing of Sioux City, Iowa, benefited from this customized approach. As he said, “The JDFS team helped me into the heavy-duty side of the business by financing my first 50-ton wrecker and rotator. They helped me take my business from light duty to full service – I now own a sizable fleet of Jerr-Dan trucks and continue to grow.” JDFS is a one-stop shop for leases and loans on both new and used Jerr-Dan equipment. For More Info https://www.jerrdan.com/en/partssupport/Services/finance

JUST BECAUSE YOUR TRUCK IS OUT OF SERVICE

DOESN’T MEAN YOUR COMPANY IS TOO

FOR RENT DEALERSPLACE

Has your truck gone down due to mechanical issues or a collision? Don’t lose your customers and your livelihood by being unable to answer the call. Rent a wrecker from Wrecker Rentals and keep your business in business while your asset is down. Wrecker Rentals can deliver a wrecker or carrier to your location in a matter of hours so that you have limited service interruption.

770.898.1200 • rentawrecker.com 13401 US 70 Business Hwy West Clayton, NC 27520

www.easternwrecker.com • 919-553-4038

Eastern Wrecker Sales Inc

Stock # K4581 - 2024 Kenworth T280 with 22ft Jerr-Dan Steel Carrier

Eastern Wrecker Sales Inc

Stock # P7908 - 2024 Peterbilt 536, 33k GVWR, with 24ft 8.5ton Jerr-Dan Steel Carrier

Eastern Wrecker Sales Inc

Stock # F7972 - 2025 Freightliner Crew Cab with 22ft Jerr-Dan Steel Carrier

INVENTORY PICTURED SUBJECT TO CHANGE NEW AND USED TRUCKS ARRIVING DAILY PROUD LANDOLL, JERR-DAN AND SWAPLOADER DISTRIBUTOR Stock # D5524 - 2024 Dodge Ram 4500 with Jerr-Dan MPL Series Wrecker

PARTS AND SERVICE FOR ALL YOUR NEEDS!

Eastern Wrecker Sales Inc

Stock # P7741 - 2023 Peterbilt 389 with Jerr-Dan JD50INT 50ton Wrecker

Eastern Wrecker Sales Inc is the oldest active Jerr-Dan Corp distributor in the nation and we also proudly offer the Landoll line of transportation products, trailers tough enough to move the world. Since 1969. We have one of the largest inventories of new and used tow trucks, carriers, and trailers in the nation and a full parts and service facility. Financing is available, and the process is easy.

TOW PROFESSIONAL | Volume 13 • Issue 9 | www.towprofessional.com

740-221-2614

WANT TOP DOLLAR FOR YOUR TOWING BUSINESS? George is the only national business broker specializing in towing companies. He is experienced at selling towing companies to the private equity groups that are popping up. His experience will make you money. Call George Metos for a confidential conversation at 801-440-3176 Email: GeorgeMetos@aol.com

www.businessbrokergeorge.com See his profile on LinkedIn.com

DowntimeClaims.com Transportation Lawyers • Business Interruption Claims • Wrecker Accidents • Insurance Claims • Loss of Use/Lost Income

NATIONWIDE DOWNTIME & PROPERTY DAMAGE RECOVERY info@downtimeclaims.com

1-800-DOWNTIME

IF YOU HAD TAKEN THIS SPACE, YOUR AD WOULD NOW BE BEING LOOKED AT BY OVER 37,000 OWNERS AND WOULD ALSO BE AVAILABLE TO MILLIONS MORE ONLINE. www.towprofessional.com | Volume 13 • Issue 9 | TOW PROFESSIONAL

MARKETPLACE

• Enhance safety, loading & unloading bumper pull trailers • No more damaged wiring • Ensures trailer is hooked up to center point • Attach correct size ball to recovery plate and trailer hitch

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Professional Your Resource for Towing & Recovery

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67 23 80 59 5 53 IBC 17 29 80 21 78 79 7 13 79 19 55

COMPANY

HAAS Alert Hide-a-Lift Hino Holly’s Towing Dispatch INA Towing Network Jerr-Dan Lanes Towing Accessories Lodar Marking Pen Depot MCS Mobile Control Systems Mid Atlantic Tow Expo Museum Survivor Fund Ad OnlineImpoundAuction.com Phoenix USA Prime Insurance / Xinsurance Progressive Insurance Purpose Wrecker Recovery Billing

PG#

15 79 BC 67 51 IFC 79 57 79 61 27 61 49 58 9 79 30

COMPANY

Recovery Consulting Services Robert Young Wrecker Sales RV Wheel Steck Mfg Towbook Towmate TRAO Traxero Tru-Hitch Waters Truck & Tractor Weiss Ins Wichert Will-Burt Industries Worldwide Equipment Wrecker Rentals Zendex

PG#

47 59 79 33 3 1 25 31 60 77 79 50 35 11 78 60

TOW PROFESSIONAL | Volume 13 • Issue 9 | www.towprofessional.com

FORTY YEARS, ONE FOCUS! PLEASE JOIN US IN CELEBRATING OUR 40TH ANNIVERSARY AND WATCH AS WE CONTINUE TO WORK TOWARD OUR NEXT 40!

Forty years ago, we arrived in America with a laser focus on one thing, and one thing only… To be the best medium-duty truck for the hardworking men and women in America. We stayed focused. Grew faster than anyone. Put more trucks on the road, doing hard work for hardworking people. Eventually becoming the fastest growing medium-duty truck company in the U.S. We’ve been doing that for 40 years and slowing down is not an option.