Planet Media - Vendor Guide - Fall 2020

MULTI-FAMILY Twin Cities

FALL 2020

PROFESSIONAL SERVICES & SUPPLIERS

60

YEARS

YOUR MULTI-FAMILY FLOORING SPECIALISTS pg. 32-33, 39 Carpet | Tile | Vinyl | Laminate | LVT/LVP | Blinds 1381 Rice Street, St. Paul MN 55117

www.Hamernicks.com

(651) 487-3211

Taking Care of You: With our STRAIGHT FORWARD competitive pricing.

By FOCUSING on your INTERIOR painting and repair needs, we are experts in the painting field!

ALWAYS coming through for our clients – we PROMISE your last day of the month quick turn will get done!

Our INDUSTRIES are multi-housing and commercial.

EXCELLENT customer service.

To get your FREE estimate or to schedule your project call

952-646-2500

or visit elliottspainting.com

Whether you are looking to have an apartment or town home painted on short notice or the hallways throughout your apartment building done, Elliott’s has got you and all of your surfaces, covered.

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Multi-Housing Specialists for Over 28 Years!

2

12006 12th Avenue South, Burnsville, MN 55337 Ph: 952-646-2500 | F: 952-646-2499 member

www.elliottspainting.com

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Dear Multi-Family Vendor Guide Readers, What a colorful era for multi-family property management! But just as I expected from the very onset of this crisis, our own local real estate professionals and the vendors they rely on had the stuff it takes to weather any storm – even a global pandemic.

I also expect there will be a silver lining to all of this. After so many months spent cooped up in their current homes, many people are going to leap at a change of scenery once the dawn breaks. And when that happens we’ll all be ready to flip their current apartments and hand over the keys to their new ones!

This issue of Vendor Guide will prepare you for the surge in business coming our way. Don’t miss more information about our cover advertiser, Hamernick’s Interior Solutions, in the middle page spread! We have exclusive features about two of the Twin Cities’ industry leaders. Michael Tempel of Nexus is poised to accomplish virtually any investment real estate goal on behalf of his clients. J. G. Hause Construction stands by to provide all the high quality repairs and maintenance a property’s exterior could call for (and in Minnesota that calls for a lot).

We have illuminating articles by two of our industry’s preeminent experts.

Roxxie Eggert, the “New Construction Lease Up Whisperer” herself, explains the subtleties of her craft and offers insight on how you too can fill up a new apartment community with surprising efficiency. Chrys VanDerkamp gives her own thoughtful take on the art of listening – how you can put true understanding to work while offering superlative customer service.

Multi-Family Vendor Guide’s own resident experts weigh in as well. Read on for tips about staying connected during this unprecedented era of social distancing.

(Well, perhaps not unprecedented. I’m fairly certain property managers in mid1300s Europe also had some sage insight on social distancing, but unfortunately they’re no longer available for comment.) We offer advice on the routine autumn maintenance which a well-run investment property can not do without, as well as some good pointers on retaining high-value long-term residents. Leasing out an apartment certainly feels rewarding, but it’s also something you may ideally want to do as little as possible!

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But better than all of this issue’s articles combined are its advertisements. If you see a vendor’s ad in Vendor Guide, you can rest assured they are the genuine article and ready to create real, long-lasting value for your apartment community.

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Multi-Family Vendor Guide is free to you and has been for over 9 years. Should you ever engage the services of one of our advertisers, in return we ask only that you tell them you learned of their business through our magazine. If you would like to advertise in Multi-Family Vendor Guide, or if you would like to provide content or regularly contribute to it, then we welcome your call any time at (952) 460-1916. It would also be our pleasure to meet with you in person to discuss how we can best put this exciting enterprise to work for you!

Yours Truly, Scott Holgate and Burt Bauman

5 Star Consulting ...................................................................... 19

ADVERTISING Shop.Dine.Live ............................................................................ 7 Seniors BlueBook ........................................................................ 8

E

EMERGENCY RESTORATION Renovation Systems .................................................................. 48

AFTER HOURS EMERGENCY MAINTENANCE SERVICES Building Maintenance Management ...................................9, 42, 47

ANSWERING SERVICES

EXTERIORS J.G. Hause Construction........................................................ 20-21

Time Communications ............................................................... 10

Minnesota Exteriors .............................................................. 22-23

APPAREL/UNIFORM Planet Media............................................................................ 11

APPLIANCES

F

FEE MANAGEMENT Nexus Real Estate Services ................................................... 24-25

All, Inc........................................................................................... 12

ARTICLES Dear Readers....................................................................................4 Autumn Property Maintenance ................................................... 14 The Fine Art of Listening.................................................................18

Skyline Real Estate Services ...................................................... 26

FINANCIAL MANAGEMENT/ACCOUNTING Bottom Line Business Solutions ................................................. 27

FINANCIAL PLANNING Edward Jones • Sean Picht ......................................................... 27

A Partner, Not a Vendor..................................................................20 Putting People First .................................................................. 24

FIRE/FLOOD

Tips for Retaining Residents............................................................30

B

VENDOR INDEX

DIGITAL MARKETING

A

Renovation Systems .................................................................. 48

FIRE RESTORATION

BATHROOM & KITCHEN RESURFACE/RESTORATION

Lindstrom Restoration................................................................ 28

Surface Specialists .................................................................... 13

SatinTouch .........................................................17, 29, Back Cover

TubFusion ................................................................................. 15

BUILDING SOLUTIONS

FLOORING/CARPET

NES Building Solutions............................................................... 38

Big Bob's Flooring ...................................................................... 34

Superior Polyjacking .................................................................. 16

Hamernick’s .................................................Front Cover, 32-33, 39

BULLETIN BOARD ............................................................... 61-62

Renovation Systems .................................................................. 48

C

FLOORING & KITCHENS Floors 2 Kitchens ...................................................................... 35

CABINETRY/COUNTERTOPS Renovation Systems .................................................................. 48

CARPET CLEANING

G

GLASS/DOORS Empire Door and Glass .............................................................. 36

Renovation Systems .................................................................. 48 SatinTouch .........................................................17, 29, Back Cover

CLASSIFIEDS .................................................................... 57-60 CLEANING All Kind Painting and Cleaning ...................................................... 3 EnviroClean............................................................................... 16

Superior Polyjacking .................................................................. 16

INDOOR ADVERTISING Arvig Media............................................................................... 37

INSULATION/VENTILATION NES Building Solutions...................................................................38

INSURANCE State Farm • Jordan Radel............................................................. 38

INTERIOR SOLUTIONS

D

DESIGN SERVICES

Hamernick’s .................................................Front Cover, 32-33, 39

SatinTouch .........................................................17, 29, Back Cover

INDEX CONTINUED ON NEXT PAGE

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CONCRETE LIFT & LEVEL

I

5

VENDOR INDEX

INTERNET PROVIDER

PEST CONTROL

MultiWav ���������������������������������������������������������������������������������� 41

K

Adam's Pest Control ������������������������������������������������������������������ 46

PROJECTS

KITCHEN & BATHROOM

Building Maintenance Management �����������������������������������9, 42, 47

Renovation Systems ������������������������������������������������������������������ 48

R

Satoree Kitchen & Bath ������������������������������������������������������������� 41

RENOVATION

M

Building Maintenance Management �����������������������������������9, 42, 47

MAINTENANCE

Hamernick’s �������������������������������������������������Front Cover, 32-33, 39

Building Maintenance Management �����������������������������������9, 42, 47

Renovation Systems ������������������������������������������������������������������ 48 SatinTouch ���������������������������������������������������������17, 29, Back Cover

MARKETING & PROMOTIONAL PRODUCTS Planet Media����������������������������������������������������������������������������� 11

ROOFING

N

Langerman Exteriors ������������������������������������������������������������������ 53

NATURAL GAS ENERGY EFFICIENCY

Sela Roofing & Remodeling ��������������������������������������������������� 50-51 Walker Roofing �������������������������������������������������������������������������� 54

CenterPointe Energy ������������������������������������������������������������������ 44

P

S

PACKAGE SOLUTIONS

SANITIZER KIOSK

The Laundry Doctor ������������������������������������������������������������������� 45

Digital Screen Group������������������������������������������������������������ 55, 63

SIGNS

PAINTING All Kind Painting and Cleaning ������������������������������������������������������ 3

Elements Inc ����������������������������������������������������������������������������� 56

Elliott's Painting & Decorating� ������������������������������������������������ 2, 45 Hokr Painting ���������������������������������������������������������������������������� 46

Don

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Eagan

Volume 10, Issue 1 PUBLISHERS

Proud members of

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CONTRIBUTORS

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See what’ s poss Register onlin

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locations

Advertiser gives Planet Media and Compass Rose Studios permission to use and publish photos both in

Chrys VanDerKamp

See what’

responsibility for errors in, or omissions of, content. Circulation: The Vendor GuideFR isEEdirect LENSESmailed once

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Maple Grov 13195 Weav e

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WITH CO MPLETE PAIR PU WITH CO RCHASE MPLETE PAIR PU RCHASE

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Vendor Guide Magazine • 13911 Ridgedale Drive • Suite 440 • Minnetonka, MN 55305 • VendorGuideUSA.com • P: 952.460.1916

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APPLIANCES

YEARS

CELEBRATING EST. 1947

YEARS

7 7

YEARS

CELEBRATING EST. 1947

YEARS

CELEBRATING

CELEBRATING

YEARS

YEARS

,

THE MIDWEST S LARGEST INVENTORY OF APARTMENT REPLACEMENT APPLIANCES IN MINNESOTA

23 of the largest 25 property management companies choose ALL Inc. SERVICE

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info@surfacespecialistsmetro.com Call Us at 763-753-2807

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Check out our website to see all the services we offer!

13

Autumn Property Maintenance

BY DAVID SCHELLER

Aesop’s The Ants and the Grasshopper gives property managers a poignant lesson in winter preparation. In the fable a grasshopper begs some ants for a few kernels of wheat, explaining that he frittered the summer away making music. Reasonably offended by this request, the ants tell the grasshopper to bugger off.

He presumably does so and starves.

Don’t idle the autumn away like the grasshopper.

Instead be like the industrious ant, preparing your property for the worst offenses a Minnesotan winter can commit against it! Thorough autumn maintenance will not only avert costly property damage. It will also keep your residents far more content in their quarters – where they will be spending a lot more time than usual.

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CHECK THE ROOF

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Your roof’s importance begs no elaboration. A single loose shingle or strip of flashing could give way to big leakage, warping your property’s wood and inviting mold and mildew into it. Carefully inspect your roof for curling shingles or other signs of damage this autumn, and clear it of any debris while you’re at it. You don’t want it potentially puncturing your roof or blowing off to injure your residents!

CLEAN THE GUTTERS Even top of the line gutter guards can’t keep your gutters totally free of debris. Leaf and stick bits inevitably accumulate inside gutters over the summer, gradually clogging them. Obstructed gutters can’t channel away

all the snowmelt running off your roof, letting it back up to form a disastrous ice dam. Rather than risk a cracked roof, give your property’s gutters the thorough annual cleaning they deserve this autumn.

WINTERIZE THE PLUMBING Any plumbing that is outdoors or running alongside an exterior wall is in dire need of winterization before it becomes too late. This is an involved process that requires compressed air and occasionally inventive drainage techniques, and therefore one you may rather leave to a professional. But whatever they charge, it’s bound to cost less than replacing a bunch of burst pipes!

TAKE CARE OF BRANCHES Take a look at the trees surrounding your apartment community. Have any of their branches grown close enough to touch your property during a fierce storm?

Have any of those branches died and now pose a risk of striking one of your residents if it falls down? All of those branches have to go. Branches on the ground are no more welcome, as they will kill the brass beneath them come springtime.

CONTINUED ON PAGE 28

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Tile Regrouting

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CLEANING CONCRETE LIFT & LEVEL VendorGuideUSA.com 16

C O N C R E T E L I F T I N G MULTI-FAMILY COMMERCIAL & L E V E L I N G RESIDENTIAL If your property experiences interior floors heaving and wall cracking due to sunken concrete, Superior Polyjacking is at your service.

We can even lift parking areas, and allow drivers to still use them, while we are working.

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Satin Touch’s outstanding professionals work hard to help our customer’s design dreams become a reality. We’ll make sure that your job is done right the first time.

17

The Fine Art of Listening

BY CHRYS VANDERKAMP

T

hink for a moment about a recent conversation you’ve had with a partner. Does the following example sound familiar?

VendorGuideUSA.com

“Hey, honey, how was your day?”

“Oh, it was pretty good.”

“Well, my day was awful. For starters…”

18

We don’t even need to continue with this example to realize how relevant it is. Human beings, as a rule, are terrible listeners. We think faster than another person can talk, and as a result, when we listen, our brains are activating memories, thinking of experiences, and framing a response rather than focusing on the conversation.

Different Types of Listening Let’s look at two types of listening: listening to respond versus listening to understand. The example above is a classic case of listening to respond. Listening to respond can be recognized by the following characteristics: • Use of the word “you” is not present or very sparse.

• Use of the words “I”, “me”, etc. is prevalent.

• The conversation directs back to the person responding instead of remaining focused on the original speaker.

• The respondent makes statements rather than asking questions.

• The respondent frequently talks over the original speaker, cutting off the ends of words or sentences.

Now let’s look at listening to understand. When listening to understand, the conversation remains focused on the speaker. The respondent will ask questions to draw more information out of the speaker. Use of statements is limited, as is use of the words I and me. How might our example have gone if the speaker was practicing listening to understand?

“Hey, honey, how was your day?”

“Oh, it was pretty good.”

“Really? Did anything special happen to you today?”

“Well, my boss stopped in about the big project we’ve been working on.”

“Oh? What did they say to you?”

Note the use of questions to continue the conversation, and the focus on “you” in the responses.

Developing Listening Skills Good listening skills are critical to providing excellent customer experiences. Customers feel valued when they feel listened to. We can demonstrate that we are listening – and even more – understanding – with the application of a few simple techniques.

1. Pause Before Speaking As we noted, one of the indications that a person is listening to respond rather to understand is that they interrupt or cut off the person speaking. Focus on making sure the person is really finished, and pause before you respond. This also avoids another classic problem with listening to respond: assuming we know what the person means to say. If we interrupt the speaker, we may stop the conversation before we understand the speaker’s full intent.

2. Respond With Questions Not only do questions show that a person is listening to understand, but they also provide additional detail and help the conversation continue. Questions also keep the focus of the conversation on the right person.

3. Use “You” Statements If you’ve been through any sort of conflict resolution training, this might sound like a no-no. We’re taught that effective conflict management starts with keeping the focus on yourself rather than the other person involved; for example, “I feel angry” as opposed to “You make me angry”. However, when we’re practicing our listening skills in the context of customer service, using “you” statements (and even better, “you” questions) helps us keep focus on our customer, instead of drawing it back to ourselves.

The techniques to develop listening skills are simple, but require practice. To improve your team’s listening skills, consider beginning team meetings with listening practice.

CONTINUED ON PAGE 56

Is your property’s Google review score lower than 4 Stars?

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5 Star Consulting specializes in helping apartment communities and management companies improve their Google review scores, which Google and the other search engines absolutely love.

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Google’s not going away anytime soon.

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As we all know, now, more than ever, apartment searches and inquiries are taking place online.

Be sure you are putting your best (online) foot forward, with 5 Star Consulting, by improving your Google review score NOW, so that you don’t lose prospective residents to your nearby community competitors.

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Search Engine Optimization (SEO)

19

A PARTNER A contractor has two basic strategies at their disposal. The first is to try and make every project turn out as lucrative as possible. It is not inherently wrong to maximize profits, but doing so at the expense of the client makes this strategy impractical in the long run.

The second strategy is to treat every project as an opportunity to create the best possible value for the client. This strategy demands considerably greater investment on the contractor’s part, but it seats them permanently within the community they serve.

In effect they become their client’s partner – not simply another one of their vendors.

J.G. Hause Construction has embraced the second strategy in full. They have now served greater Twin Cities area property managers and homeowner associations for 35 years, having become their trusted partner for roofing, siding, windows, decks, and all other exterior repairs and maintenance.

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Like a true partner should, J.G. Hause always puts their client’s needs first. More than anything this demands they perform only the highest quality work.

For decks that means pouring footings to a depth where frost can’t shift them, building 12 inch joists rather than the industry’s standard 16 inches, and applying flashing tape where it cannot be seen to avert eventual water damage. For siding it means creating a comprehensive waterproof seal around the property, and for roofs it means installing waterproof membrane wherever a leak could conceivably pose a threat. A GAF Certified Master Elite Roofing Contractor must do no less.

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Before showcasing their superlative craftsmanship, J.G. Hause meets with their client to fully understand their goals. This invariably includes an extensive inspection of the property they will work on. Having sized up the project in full, they break it down into easily understood steps where liability is clearly defined. J.G. Hause’s seasoned approach to repair and maintenance enables them to present complete estimates up front, as well as multiple options to best suit their client’s budget and preferences for their property.

NOT

A

BY DAVID SCHELLER

R O D N VE J.G. HAUSE CONSTRUCTION with

Without sacrificing quality, J.G. Hause presents every available opportunity to reduce costs for their client.

To suggest that J.G. Hause is busy would be an understatement, but because of this they purchase construction products in vast quantities. Thanks to the economy of scale, they are able to benefit their client directly through access to low-cost materials.

As any property manager must know, work that at first seems affordable becomes quite the opposite when it demands repair soon down the road. Eager to save their client from such a burden, J.G. Hause exclusively performs long-lasting repairs that will continue creating value decades afterward. This is the virtue of doing every job right the first time.

Finally, J.G. Hause respects their client’s time. Most importantly this requires closely adhering to the time frame specified by every scope of work, for J.G. Hause knows that failure to complete a project on schedule badly upsets their client’s other plans. It also means J.G. Hause will expedite a project as needed, if that’s what it takes to put their client in the best position financially. Furthermore, J.G. Hause lacks that unique ability among contractors to go missing for extended periods of time. When you choose them to do a job, you are always a phone call or email away from your project manager.

Bernard Malamud once wrote “Whoever has a partner has a boss.” Anyone who has gone into business with someone else can appreciate the wisdom in this. But when you partner with J.G. Hause, you’re still very much the one calling the shots. With your expert plan and their ability to execute it, you’ll find this partner offers everything you need to remain successful in the real estate business.

To learn more about how J.G. Hause offers unparalleled quality, integrity and value to your upcoming construction or renovation project, please visit jghause.com.

EXTERIORS

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EXTERIORS

EXTERIORS

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NEXUS REAL ESTATE SERVICES

Putting People First Takes Your Property To the Next Level

BY DAVID SCHELLER

Putting profits above everything else may make perfect sense in certain fields of investment. But when it comes to real estate investing, the greatest profits can only follow when you put people first. This fundamental theory drives the great success of Nexus Real Estate Services.

Michael Tempel founded Nexus in 2007. He has renovated, leased, and managed countless single family houses, multi-family apartment communities, and commercial properties over the course of his career. Michael has personally handled all the complex interactions between owners, contractors, and residents that successful real estate investing demands. More than two decades after leasing his first apartment, Michael is now certain that putting people first guarantees the highest available returns on investment.

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“Nexus’s first priority will always be our clients,” said Michael. “I believe our greatest strength is the versatility of the service we offer them. We have a depth of experience managing Class A, B and C properties that few other real estate services can match, and present the most effective approach whatever our client’s investment strategy might be. Several of our clients are headquartered in other time zones, yet our dedication to rapid communication puts them in full control of their Midwestern assets all the same.

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“Their experience coupled with our supervision and efficient process means we consistently flip as many as four apartment units a day. Transforming a distressed 100 unit apartment building into a fully tenantable one in only a few months feels extremely rewarding – and of course our client couldn’t be happier to avoid so many expenses resulting from vacancies.

“Satisfied residents are paramount to successful real estate investing. Our focus on adhering to the highest professional standards creates tremendous value there.

We treat each resident like they are a partner in our business instead of some unfortunate afterthought. We give them the option to contact us for maintenance in person, by phone or email, or through our online portal, and we strive to address their concerns quickly – within 24 hours whenever possible. We offered online walkthroughs long before the pandemic made them popular, just one more way we show our residents that their convenience is important to us. We even make certain our team members are always in uniform, simply because that creates one more opportunity to instill confidence in our brand.

“When our clients choose to focus on the bigger picture, they can rely on our ability to handle their properties’ day-to-day operations without their supervision. And if they prefer to keep a closer eye on their investments, they find our convenient, easily accessible online portal invaluable as they monitor their financials in real time.

“Residents leave bad reviews online after they have negative interactions with their property manager. Those can drastically impact profitability, but our 98 percent positive rating averts that outcome for our clients. Our residents’ positive experiences also benefit our clients with a significantly longer than average lease cycle.

Instead of six months to a year, our residents consistently lease their apartments for two to three years. And even when they are ready to move, their great experience with our brand often leads them to seek out another apartment community that we manage.”

“We treat our contractors very well. They appreciate the great amount of work they can depend on when they team up with a real estate company as busy as Nexus. Our highly streamlined approach to renovation, clear scope of work, and commitment to fast payment remove the ambiguity that frustrates contractors so much.

How they value people is only one reason Nexus Real Estate Services delivers exceptional results. Whether you engage their expertise in developing an effective investment strategy, renovating a property to its most profitable condition, or creating a lease up schedule that will maximize your revenue, Nexus is certain to impress you.

You may learn more about the complete approach to investment real estate management online at nrspm.com, or call Michael at (612) 431-8173.

Full Service Property Management

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WHAT WE DO PROPERTIES WE MANAGE: Apartment Communities Mixed Use Rental Portfolios

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NRSPM.com (612) 431-8173

25

FEE MANAGEMENT

IS YOUR RENTAL PROPERTY KEEPING YOU UP AT NIGHT? THEN SKYLINE REAL ESTATE SERVICES IS THE MANAGEMENT COMPANY FOR YOU. CALL US TODAY!

Skyline Real Estate Services is Minnesota’s premier property management company.

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Please call Chris Kohler to schedule an appointment today.

952-444-2089 www.skylineliving.info Our goal is to maximize your property to it’s fullest potential.

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We specialize in fee management, renovations, lease-ups and project management for multi-family properties throughout the Twin Cities.

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FIRE RESTORATION

FIRE

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WATER

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24/7 EMERGENCY RESPONSE CONTINUED FROM PAGE

14

CHECK THE FURNACE Murphy’s law dictates that your furnace is most likely to break during the coldest day of winter. Take action now by welcoming a heating technician to detect inevitable failures and preemptively fix them! You would ideally ask a technician to come out during the warmer months when they are less busy, but you can’t put it off past autumn.

PREPARE FOR SNOW REMOVAL Your maintenance technicians are going to need a small arsenal of snow shovels and snow blowers to deal with all the white stuff a Minnesotan winter treats us to. Such equipment is far more affordable in the summer and autumn when demand for it is low. If you would rather spare your own employees and engage a snow removal service, connect with them before snowfall monopolizes their attention. It is entirely possible to wait too long and find no one able to help you!

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PROMOTE FIRE SAFETY

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According to FEMA, half of all home heating fires occur in the months of December, January and February. Many of these fires are the product of fireplaces which your apartment community probably doesn’t have, but the remainder are caused by space heaters, decorative lighting, candles, and cooking large, festive meals.

You can’t insist that your residents not put up Christmas trees without coming across like a landlord from a Charles Dickens novel. But you can warn them against putting those trees near space heaters or open flames, as well as offer a few other choice bits of common sense about fire prevention. Review your fire safety plan and post it in common areas of your property, and blast out an email to your residents while you’re at it.

FIRE RESTORATION

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SatinTouch’s team of professionals is ready to do whatever it takes to help our customers rebuild after any disaster. No matter the scope or size.

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29

BY DAVID SCHELLER

Tips for Retaining Residents It is far easier to retain current residents than it is to find new ones.

Wouldn’t you rather avoid unnecessary work – and vacancy costs – by keeping your residents planted right where they are?

The successful property manager thinks so, which is why they have a whole kit of techniques at their disposal.

ADDRESS MAINTENANCE CONCERNS QUICKLY Just for fun, read the most scathing reviews of various apartment communities you can find (and hope they don’t mention you)� Without fail these grievances mention slow or nonexistent maintenance�

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Be proactive when you are able, addressing needed repairs before the resident decides to bring them to your attention� Preventative maintenance will prove more cost-effective in the long run anyway� Be responsive as well, granting a resident’s request for maintenance as soon as you are able� Lining up certain repairs may take some time, but most residents will understand when that reality is explained to them�

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Even if their complaint is beyond your control, listen to it and let them perceive that you care� I once spent ten minutes on the phone with a resident as she vented about her next door neighbor’s incessantly barking dog� I didn’t manage the next door neighbor’s home, but at the very least I could be sympathetic�

being� Line up discounts for your residents with local restaurants – pizza, donuts and beer speak directly to the Minnesotan heart� (Especially pizza�) Organize community events for your residents like barbecues, guest speakers, free carwashes, and 5k runs (if they haven’t eaten too much pizza)� Even stopping by with a small gift of a houseplant or bottle of wine goes a long way toward convincing a resident that you are more than just a landlord� You’re a community organizer! (But still also a landlord�) TRAIN A FRIENDLY STAFF Residents have far greater tolerance for rude neighbors than rude management� If they sense they have been in the least bit slighted by your staff, they may stew about it for weeks� I’m not suggesting that you train your staff to possess the agreeableness of an Edwardian era butler, but do make certain they understand they’re there to offer hospitality and never hostility� BE COOL

FOSTER LOYALTY Your residents spend their lives engaging with companies that treat them like livestock� Let them appreciate that you genuinely care for their happiness and well-

Your apartment community’s rules are important – they ensure your residents’ safety, create a more comfortable environment for them, and shield you against nasty lawsuits� (No glassware around the swimming pool

comes to mind�) But nobody likes a stickler� When your resident breaks a rule, judge whether approaching them about it casually and in person might prove enough to pour oil on troubled waters� You’ll come across as a pal instead of some officious bureaucrat, and many people respond better to that than some impersonal letter of warning� KNOW WHAT YOUR RESIDENTS WANT Some amenities are indispensable in 2020� Imagine the look on prospective residents’ faces if you had to explain a unit has crummy internet! But whether certain other amenities may retain residents takes a more thoughtful approach� If your property is near a college, your younger residents will want a secure space to store their bicycles� If your property is in an urban area, your residents likely long for safe and private outdoor living spaces� And in an age when Americans increasingly favor renting over home ownership, subtle touches like stainless steel appliances and granite countertops can make rival apartment communities feel less homelike by comparison� OFFER INCENTIVES TO STAY… People like goals� Let your residents take satisfaction from achieving them by choosing to remain at your property� Put a provision in the lease which grants your resident a rebate on a renewal for paying their rent on time� Offer a complete interior paint job if the resident renews their lease after one year� If they don’t mind the intrusion they will enjoy the refreshing feel, and you will benefit from maintaining your property’s value� Go even further after they have renewed their lease the second time – perhaps with another renovation which also conveniently benefits you� That way everyone wins! …BUT DON’T RETAIN THEM TOO LONG

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Some property managers value long-term residents� I know one who boasts of owning a house with the same resident for over 20 years! But many property managers would rather not rent a unit out for longer than three years� They reason that to let a resident stay any longer would require cost-prohibitive repairs once they finally do move out, which also exacerbates vacancy costs� Consider letting a lease run out on the third Friday of the month, leaving you up to ten days for painting and carpeting before a fresh month begins�

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FRONT COVER - HAMERNICK’S INTERIOR SOLUTIONS

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Call today to learn more about how Hamernick’s has you covered in the Multi-Family industry!

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At Hamernick’s, we’re well aware that every home environment requires its own unique

CARPET flooring solution. Whether you need carpet, Large Selection of In-Stock Carpettile, vinyl, laminate, LVT/LVP or blinds, our TILE flooring and design experts are ready to help you affordably outfit your building, no matter VINYL its size or requirements.

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www.Hamernicks.com www.Hamernicks.com (651) (651) 487-3211 487-3211

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FLOORING/CARPET

At Big Bob’s Flooring Outlet WE really DO IT ALL. Multi-Family, Commercial, Residential

Carpet Hardwood Laminate Ceramic Vinyl & Vinyl Planking Painting Cabinets Countertops Carpet Cleaning Call Big Bob’s today for your free, no obligation consult.

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(763) 574-2545

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Fax: (763) 574-2556 Email: bigbobsmpls@comcast.net www.bigbobsmn.com 1023 East Moore Lake Drive Fridley, MN 55432

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MULTI-FAMILY SPECIALISTS

35

INSULATION & VENTILATION

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INSURANCE

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All your insurance needs under one roof.

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Hamernick Decorating

Hamernick’s handles all of your Multi-Family needs

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• 50 years in the flooring business

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excellent service and professional installation. I would recommend Hamernick’s to the Multi-Family professional as well as to the individual looking to build or renovate his or her home.

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I just want to share my gratitude towards you and Hamernick’s. I am always impressed with the promptness and quality of work that we receive from you and your crews. Again, thank you very much.

Presbyterian Homes & Service

”

We made the switch to Hamernick’s when Home Valu closed their doors and we couldn’t be more pleased with how well they’ve taken care of us. Our sales rep and the Hamernick’s team have delivered excellent service!

”

Deb K. First Select Property Management

651-487-3211 • www.Hamernicks.com Call Today! Ask for Multi-Family Division chriso@hamernicks.com • 1381 Rice Street, St. Paul MN 55117

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“ ” “

As a loyal customer of over 20 years, we have been very satisfied with the competitive pricing you have been able to provide us with as well as

39

The Exciting Challenge of

New Construction Lease Ups

BY ROXXIE EGGERT

After having performed numerous Multi-Housing community roles including Managing, Marketing, Training, Corporate Leasing and on-site Leasing Professional over the years, I have found what I most enjoy doing: Pre-leasing and Lease Ups of New Construction Luxury Communities.

Over my career, I have worked on thirteen new construction Lease Ups in the Twin Cities ranging from townhome communities, scattered sites, mixed use communities and luxury market rate communities.

These new community locations include: Uptown and Lowertown of St. Paul, Minneapolis, Woodbury, Wayzata, Plymouth, Oakdale and Maplewood.

I revel in starting a new construction lease up. Being a part of assisting in the creation of the building schematics and floor plans and learning all details of the new community that will be shaped over the next few months is so important if you are painting the picture for new future community members. Also, walking the new construction safely as it is being built is very exciting.

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During the current pandemic, there will be some adjustments, but scheduling visits to a new construction site allows taking photos of the apartments that I have rented so the new community members can watch their new home and community come together and see the views from their new home.

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Pre-leasing during the pandemic has shifted to mostly online communication, talking on the phone and sharing virtual tours. The key is staying engaged and connected.

I am available to safely speak with, email, or connect on Zoom at any time convenient for them as well: 7:30 a.m. before work? Of course! Outside a movie theater in the evening to pick up applications and a check so they can stay on their route to go away for the weekend?

Yes - happy to! After their work day late in the evening or on weekends so I can answer any questions before they apply online? Yes!

Going above and beyond sets you apart from other communities; I understand that future community members have long working days, family commitments and schedules that only allow for a short window to connect, talk and meet if possible.

Since I love pets, I prefer to work on pet friendly communities. When a future community member has pets (and they always have photos to share), I ask if I may post a photo of their pet(s) on social media as “Future Residents”. These posts are much more popular than just having community information advertised.

During the pre-leasing stage ‘pre-pandemic’, a unique tool was an in person “Pop Up” event. Now you can advertise on social media that there will be a “Virtual Open House” event where you are available to answer specific questions, screen share new community and building updates, new videos and photos and keep the excitement high.

It is imperative, in my experience, to “connect” with neighboring businesses and people virtually or if in person, safely. Even if the people working at the businesses may not be in the market for a brand-new apartment themselves, they will recall our positive interaction and tell co-workers, friends, family and others about the new community.

Scheduling a “Happy Hour” on Zoom so “Future Community Members” including pets can connect that are moving in to the brand new community builds camaraderie so future neighbors can meet.

I have “repeat” friends that have leased from me in the past, sometimes years ago, that contact me or speak with me at a new community and lease from me again!

There is a very rewarding feeling when everything comes together; you have established a relationship by really listening to what they are looking for and then find that “perfect” fit. I am honored and humbled to be able to be a part of this very important new chapter in people’s lives.

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TOTAL SOLUTION PROVIDER

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MAINTENANCE

BUILDING MAINTENANCE MANAGEMENT

A FULL SERVICE

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SINCE SERVICES WE PROVIDE GENERAL FACILITY MAINTENANCE PREVENTATIVE MAINTENANCE PLUMBING

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ELECTRICAL

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PAINTING TILE REPAIR & REPLACEMENT LED LIGHTING RETRO FITS

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If you own or manage multi-family housing units in Minnesota, you owe it to yourself and your residents to belong to the

Minnesota Multi Housing Association

Stay Informed Do you know about proposed state laws and city ordinances before/when they happen? MHA advocates for YOU at the municipal, state, and national levels concerning issues that affect the multi housing industry.

Stay abreast of current affairs by reading MHA’s Advocate magazine and emailed Weekly Updates. Our job is to let you know what you need to protect your business, grow your business, and connect you with a network of rental property owners like you.

Protect Your Company Purchase MHA’s carefully crafted, well-recognized Rental Lease and other rental property business forms. Partner with our expert multi housing specific vendors

Your Questions Answered Visit our website www.mmha.com for FAQs and other valuable resources. If you need legal assistance, we have a list of MHA attorney members.

Advance your skills and network with industry peers!

Leasing courses at beginner and advanced levels Courses in HR, Leadership, De-Escalation, etc.

Maintenance courses Hot topic presentations Independent and Midsize Owners meetings Greater Minnesota Conferences

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Minnesota Multi Housing Association Phone: 952-854-8500 l Fax: 952-854-3810 l mmha.com l cicmidwest.com

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NATURAL GAS ENERGY EFFICIENCY

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There is still time to complete your natural gas equipment installations and submit for rebates by Dec. 31. But don’t wait!

Get rebates on natural gas boilers and heating systems, water heaters, and more for immediate cost savings, and save on future energy costs by operating more efficiently with energy-efficient equipment.

Not sure where to start? Complete a Natural Gas Energy Analysis on your building and receive direct install measures at no additional cost.

CenterPointEnergy.com/BusinessRebates Business Customer Hotline: 612-321-4939 (877-809-3803).

Hurry! Rebate application deadline for 2020 equipment installations is Dec. 31!

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Luxer Lockers

With automated smart lockers & package rooms, you can provide your residents, students and customers with a secure and hands-off way to receive packages and orders.

Contactless Delivery

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Items are delivered to secure lockers & package rooms via onboard touchscreen.

Luxer system sends the recipient a single-use access code via email & text.

At their convenience, the recipient uses to code to pick up from the lockers.

HOW DO SMART LOCKERS & PACKAGE ROOMS PROVIDE CONTACTLESS DELIVERY AND PICKUP? Social Distance without Sacrificing Security No person-to-person contact is involved in delivery or pickup. Packages are kept secure until the recipient picks up.

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Paula@TheLaundryDoctor.com

Multi-Housing Specialists for Over 28 Years!

Ph: 952-646-2500 | F: 952-646-2499 | www.elliottspainting.com

VendorGuideUSA.com

12006 12th Avenue South, Burnsville, MN 55337

45 member

PAINTING

763-551-1922 www.hokrpainting.com office@hokrpainting.com

1979

Specializing Multi-Housing CoMMunities sinCe

in

Free Estimates!

* common areas * exterior painting

*

H2o & Mold treAtMent

*

drywAll rePAir

* *

niCotine dAMAge rePAir

*

wAll PAPer reMovAl

wAll & Ceiling textures

CoMMon AreAs

turnover PAinting

turnover painting

100% SATISFACTION GUARANTEED

VendorGuideUSA.com

PEST CONTROL

color consulting

46

&

convenient payment options available!

PROJECTS

YOUR GO-TO FOR

FACILITY PROJECTS

Call Today For a Free Estimate BMM will work with your budget and get the job done!

763-541-4886 OUR SERVICES INCLUDE: - Unit Remodels and Upgrades

- HVAC and Electrical - Roofing

- Painting - Deck Repair and Replacement

- Windows - Siding

- LED Lighting - Flooring

- Gutters - And So Much More...

WE MAKE SURE YOUR PROJECT IS DONE ON TIME AND WITHIN BUDGET

sales@bmm-pro.com | BuildingMaintenanceManagement.com

NO JOB TOO BIG OR TOO SMALL

YOUR

ONE-STOP-SHOP

RENOVATION

BEFORE

AFTER

VendorGuideUSA.com 47

sales@bmm-pro.com | BuildingMaintenanceManagement.com

RENOVATION

Flooring | Carpet Cleaning | Reenishing Unit Upgrades | Emergency Restoration

VendorGuideUSA.com

Quality and Service that will oor you!

48

GET A NEW WEBSITE STARTING AT $199/MONTH

+ Advertising. Design. Solutions.

Does the upfront costs associated with getting a newly designed website make you want to run the other way? Great News! Artbox Creative Studios and Planet Media have teamed up to help businesses like yours get a new website designed, launched and hosted for an affordable monthly investment.

Don’t wait any longer; call us today to learn more on how we can have you up and running in no time.

You’ll be working with 2 local owners who believe in providing a great website and service before, during and after the project is completed.

Website Design & Development Starting at:

199

$

/month*

• Custom and Semi-Custom Website Designs • Responsive Website • Customizable Form

BWE Construction

(window & door installation)

• Free Stock Photos • Video Integration • Monthly Hosting Included • SSL Certificate Included • Daily Backups Included • And More

The Logan Firm

(Family Based Lawyers)

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Contact Scott Holgate phone: 763-219-6621 email: scott@pmcads.com

49 *24 month contract. Please see sales representative for details.

ROOFING

MN License #CR001050

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Just Say Sela

50

Roofing Siding Windows Gutters 3 & 4 Seasons Porches Hail Claim & Storm Damage Restoration Specialists

Our work is backed by industry-leading workmanship and manufacturer warranties which give you peace of mind long after we've completed your town home, condominium or commercial project.

We specialize in insurance claims for multi-family projects.

OVER 135,000 SATISFIED CLIENTS… AND COUNTING.

ROOFING

MN License #CR001050

Just Say Sela Since 1982, Our work is backed by Roofing Sela Roofing exemplifies industry-leading workmanship Siding BEST QUALITY and manufacturer warranties which give you peace of mind INTEGRITY Windows long after we've completed your town home, condominium SERVICE Gutters or commercial project.

Mpls: 612-424-5179 Hail & MN License #CR001050 St Paul:Claim 651-237-5274 OVER 135,000 SATISFIED Storm Damage www.selaroof ing.comCLIENTS… AND COUNTING.

Restoration Specialists

As a member of the Better Business Bureau, and proud holder of the BBB’s best overall rating, you can trust Sela to help you protect the investment you’ve made in your home!

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AND VALUE. 3 & 4 Seasons Free Estimates - Call! We specialize in insurance Porches claims for multi-family projects.

51

VendorGuideUSA.com

Did You’ just ask yourself why aren’t we advertising in here?

52

Give us a call and you’re on your way to more business:

952.460.1916 | VendorGuideUSA.com

ROOFING

FIRE & WATER RESTORATION

WE KNOW MULTI-FAMILY PROPERTIES For nearly 25 years, Langerman Exteriors & Remodeling has provided the Twin Cities metro area with exceptional customer ROOFING

service, quality products, and superior workmanship.

• FIRE RESTORATION • WATER RESTORATION WINDOWS

• ROOFING • WINDOWS & DOORS • BUILD OUTS

DOORS

CALL US TODAY FOR A

FREE CONSULTATION LangermanExteriors.com 8416 Xerxes Ave. N. Brooklyn Park, MN 55444

BUILD OUTS & REMODELING

VendorGuideUSA.com

763.493.0058

53

ROOFING

Full Commercial & Residential Exterior’s Celebrating for over 80 Years!!!

Roofing

Siding

Gutters

Windows

VendorGuideUSA.com

Specializing in Multi Unit Town Homes, Condominiums, Apartments & Commercial projects

54

Free Professional Inspections & Estimates

651-251-0910 612-729-2325 24/7 Emergency Repair Experienced Insurance Specialties

SANITIZER KIOSK

FREE* DIGITAL SCREEN HAND-SANITIZER Our unique revenue sharing program allows you to post screens, videos and data to your residents - while we post relevant local ads providing you with monthly revenues to offset the cost of the kiosk.

When combined with the substantial savings from using bulk sanitizer, your kiosk costs will be, well, nothing*.

CALL US TODAY: 763.219.6621 -or- 612.747.8546 DigitalScreenGroup.com

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* ASK US HOW. TERMS AND CONDITIONS APPLY - CONTACT DSG FOR MORE DETAILS

55

SIGNS MONUMENT SIGNS • LEASING SIGNS ADDRESS SIGNS • WAYFINDING SIGNS INTERIOR SIGNS • PARKING SIGNS CUSTOM & IN-STOCK SIGNS

CONTINUED FROM PAGE

Once both partners have shared, have each person answer a short list of questions based on their partner’s experience� For example if the experience is that of getting their first car, the questions might include: • What was the make and model of the car?

• How did they acquire the car?

• How old were they when they acquired the car?

VendorGuideUSA.com

763-210-7747 • elementsinc.com

18

HERE’S A SAMPLE LISTENING EXERCISE: Divide team members into pairs� Each team member is asked to share a common experience with their partner� Allow two minutes to share, then switch�

56

SIGNS

After the exercise, debrief by recapping the list of points above� Did the partners respond with questions? Did they use “you” statements? Did they interrupt or cut off their partner as the experience was being shared? When customers feel listened to, an emotional connection with both team members and a business in general develops� Customers are reluctant to leave a business once that connection is in place, and are more likely to forgive mistakes� On the other hand, when customers don’t feel listened to, mistakes are more likely to lead to that customer taking their business elsewhere� Team members who have well-developed listening skills also

have better relationships within the team itself – just like customers, employees feel more valued when they feel that co-workers and supervisors listen to them� In short, developing your team’s listening skills is a small investment of time for a big payoff across multiple facets of your business�,

CONCRETE LIFT & LEVEL

SENIORS BLUEBOOK 952-476-2841 SeniorsBlueBook.com

SURFACE SPECIALISTS METRO 763-753-2807 SurfaceSpecialistsMetro.com

SUPERIOR POLYJACKING 763-238-6310 SuperiorPolyjacking.com

Seniors BlueBook offers 35+ years of expertise & a complete marketing package in a 4-part multi-media environment: print, internet, referral line & Discharge Planner Notebook. It is a comprehensive, free publication with over 70 categories of senior housing, home health, community resources and educational articles.

Our trusted guide becomes a daily reference tool for seniors, caregivers and professionals.

Since 1979, REPAIR, REFINISH, RESURFACEBATHTUBS, SHOWERS & TILE - porcelain, fiberglass, acrylic, cultured marble and terrazzo.

COUNTERTOPS - plastic laminate, cultured marble, granite & marble. Refinish in solid color or stone look. From spot repairs to total refinish.

Apply slip resistant to floors. 5 year warranty on refinish. CONVERT tub to walk-in shower or tub.

Sometimes, concrete surfaces, which are rigid and without flex, tend to crack or break depending upon what’s happening beneath the surface of the ground upon which they rest.We specialize in raising and leveling your settled concrete! Polyurethane fills the void that caused the concrete to sink and is more durable than “Mudjacking”.

ADVERTISING

BATH/KITCHEN RESURFACE/RESTORE

D DESIGN SERVICES

SHOP.DINE.LIVE. 612-314-0564 ShopDineLive.net

TUBFUSION 952-220-2604 TubFusion.com

SATIN TOUCH 612-388-7275 SatinTouch.us

On average 100,000 people visit Cub Foods stores throughout the Twin Cities (that is according to their statistics). Shop.Dine.Live.

Twin Cities is a free magazine distributed weekly throughout Cub Foods Grocery Stores in the Twin Cities! We have experienced a HUGE increase in readers, Don’t miss out on this great opportunity, CALL 612-314-0564 TODAY TO GET APARTMENTS LEASED!

Bathtub and Tile Refinishing-Regrouting-Recaulking.

Nonslip surfaces. Highest quality, 5 year warranty.

Multi-housing discounts available. Call Mike Today!

“AN EYE FOR DETAIL” SatinTouch is your onecall apartment turnover solution – providing repair, painting, cleaning, and carpet services all under one roof. We are a company that values professionalism, quality, and a high level of customer service, setting the standard in the service industry. Call us and you’ll see why our “star” rating is high.

AFTER HOURS EMERGENCY MAINTENANCE SERVICES

C CABINETRY/COUNTERTOPS

DIGITAL MARKETING

BUILDING MAINTENANCE MANAGEMENT 763-541-4886 BuildingMaintenanceManagement.com Building Maintenance Management’s After Hours Emergency Maintenance program provides qualified 2nd and 3rd shift Maintenance Technicians that are rested and ready to respond when emergency maintenance issues arise. Our new call platform tracks, records, transcribes and documents the issue from start to finish.

Our system even sends you an email the next morning with the issues that came up after hours.

RENOVATION SYSTEMS 763-551-3500 RenovationSystems.com

5 STAR CONSULTING 612-940-9133 5StarConsultingUSA.com

American-made cabinets in stock! Drawer fronts, door fronts, countertops and more. Ready to install tomorrow.

We are a Full-Service Digital Marketing Agency.

We create search engine friendly custom design websites. We provide premium hosting and Search Engine Optimization (SEO). We also provide Reputation and Social Media Management services. We offer a FREE website audit to reveal where your website is performing well and where there are areas for improvement.

Call today to schedule yours!

ANSWERING SERVICES

CARPET CLEANING

DRAIN CLEANING

TIME COMMUNICATIONS 866-778-2952 TimeCommunications.biz

ALL KIND PAINTING AND CLEANING 612-432-3744 AllKindPNC.com

ENVIROCLEAN 763-535-9933 EnviroCleanInc.com

Time Communications provides friendly, professional and award-winning call answering and customer service. The Minnesota-based company partners with both large and small businesses in a variety of industries to offer quality customer support, live telephone messaging, answering service and order-taking around the clock, 365 days per year.

We offer solutions for all of your carpet cleaning needs at a budget-friendly cost. Our courteous staff will provide you with the unmatched quality you desire and deserve.

Complete Drain System Clean: Waste lines, floor drains, and pumping of sand traps. Jetting restores pipes and drain system to their original diameter and flow. Pumping sand traps removes sand, oil, hazardous waste.

APPLIANCES

CARPET CLEANING

DRAIN CLEANING

ALL, INC. 651-227-6331 Allinc.com

RENOVATION SYSTEMS 763-551-3500 RenovationSystems.com

The Appliance & Cabinet Destination. We provide products and services for remodeling, new construction, and apartment replacement needs. ALL, Inc. (since 1947) is one of the largest kitchen and bath distributors in the Midwest of GE, Whirlpool, Frigidaire & Amana. Guaranteed next day delivery.

Same day service! Clean or it’s FREE, guaranteed.

Online ordering and management tools.

Environmentally friendly.

MCDONOUGH’S SEWER, DRAIN, WATER JETTING & VAC TRUCKS 651-436-3370 UnclogDrains.com McDonough’s is a family-owned drain cleaning company serving the Twin-Cities for 23 years.

Big jobs, small jobs, everything in-between.

Fast response! Water jetting, auger/snake, video, root removal, 24-hour emergency service, preventative maintenance, power-washing, de-Icing, industrial vacuuming. McDonough’s carries a $5 Million insurance policy.

VendorGuideUSA.com

B BATH/KITCHEN RESURFACE/RESTORE

CLASSIFIEDS

A ADVERTISING

57

CLASSIFIEDS VendorGuideUSA.com 58

DRYER VENT CLEANING

FEE MANAGEMENT

FIRE RESTORATION

ENVIRO CLEAN 763-535-9933 EnviroCleanInc.com

SKYLINE REAL ESTATE SERVICES 952-444-2089 SkylineLiving.info

SATIN TOUCH 612-388-7275 SatinTouch.us

Dryer Vent System Cleaning: We also offer HVAC services. Improves flow and efficiency of the duct system.

Skyline Real Estate Services is Minnesota’s premier property management company. We specialize in fee management, renovations, lease-ups, and project management for multifamily properties throughout the Twin Cities.

Our goal is to maximize your property to its fullest potential. Please contact Chris Kohler at 952-444-2089 or chris@skylinelivingmn.com to schedule an appointment today. Visit our website at www.skylineliving.info”

“AN EYE FOR DETAIL” Satin Touch is your onecall apartment turnover solution – providing repair, painting, cleaning, and carpet services all under one roof. We are a company that values professionalism, quality, and a high level of customer service, setting the standard in the service industry. Call us and you’ll see why our “star” rating is high.

E EMERGENCY RESTORATION

FINANCIAL MGMT/ACCOUNTING

FLOORING/CARPET

RENOVATION SYSTEMS 763-551-3500 RenovationSystems.com

BOTTOM LINE BUSINESS SOLUTIONS 612-426-7183 BottomLineBizSol.com

BIG BOB’S FLOORING OUTLET 763-574-2545 BigBobsMN.com

When disaster strikes, you can count on Renovation Systems. Our staff faces damage from storms, fire, toxic chemicals, crime and more. We come prepared with a certified emergency restoration team and all materials needed to return your property to normal.

We don’t leave the site until we’ve helped restore your peace of mind.

Frustrated Small Business Owners!

Revenues down? Gross profits down? Net profits down? Net worth down? Do you even know!?

Contact us for a free assessment to see how we can improve your bottom line! Mention our ad in Multi-Family Vendor Guide for a FREE assessment (a value of $199).

We specialize in serving management clients with affordable flooring options for apartments, townhouses, condos & other investment properties or new construction projects. From carrying the inventory for business clients to laying the final pieces of tile, we have the expertise & resources to handle projects of any scope & size.

EXTERIORS

FINANCIAL PLANNING

FLOORING/CARPET

J.G. HAUSE CONSTRUCTION 651-439-0189 JGHause.com

EDWARD JONES • SEAN PICHT 952-975-6003 EdwardJones.com

HAMERNICK’S 651-487-3211 Hamernicks.com

JG Hause Construction, Inc. has been expertly constructing and remodeling multi-family living structures since 1985! Building and maintaining multi-family unit structures requires expertise & knowledge beyond typical residential construction. Free on-site inspections, in person consultations & detailed estimates. 10 year workmanship warranty! Call J.G. Hause today!

Whether you’re planning for retirement, saving for college for children or grandchildren, or just trying to protect the financial future of the ones you care for the most, we can work together to develop specific strategies to help you achieve your goals. Call me today at 952-975-6003.

We offer top-of-the-line multi-housing products.

Large in-stock selection of vinyl tile/plank.

Professional and knowledgeable – 60 years in the flooring business. Lifetime warranty on carpet and vinyl. Quick turnarounds with professional account management. Call today. We’ll handle all your multi-family needs.

EXTERIORS

FIRE/FLOOD

FLOORING & KITCHENS

MINNESOTA EXTERIORS 763-391-5590 MinnesotaExteriors.com

RENOVATION SYSTEMS 763-551-3500 RenovationSystems.com

FLOORS 2 KITCHENS 612-743-5579 Floors2Kitchens.com

Minnesota Exteriors is the most trusted home improvement company in the Twin Cities. We have won multiple awards for our work over the years including National awards from the Vinyl Siding Institute and local awards including Trillium exterior awards from The Builder’s Association of the Twin Cities. Call 763-391-5590 & request a free estimate!

Rapid response from experienced renovators.

Emergency preparedness training available.

Floors 2 Kitchens has been providing the best flooring, kitchen cabinets, and granite countertops to the Multi-Family and Commercial property industry in the Twin Cities area for over 23 years. We have done flooring rehab work in over 230 large unit buildings, and over 3,000 kitchen renovations. Call us today for your free consultation!

FEE MANAGEMENT

FIRE RESTORATION

G GARAGE CLEANING

NEXUS REAL ESTATE SERVICES 612-431-8173 NRSPM.com

LINDSTROM RESTORATION 763-545-FIRE FireRepair.com

ENVIRO CLEAN 763-535-9933 EnviroCleanInc.com

All-In-One Property Management and Leasing with a team that has 22 years plus experience.

Generate rental property income without the stress. Leave the management, maintenance, leasing and paperwork to a team that gets results!We work with apartment communities, mixed use, new development and commercial real estate in Minnesota. Call 612-431-8173, info@nexuscompanies.com, www.NRSPM.com.

Fire and Water Damage Restoration Services in Minneapolis, Minnesota, Lindstrom Cleaning & Construction, Inc. has provided exceptional fire and water damage restoration services for homes and commercial buildings in the Minneapolis, Minnesota, area for over 60 years. Whether you have experienced smoke, hail, storm, vandalism, mold, or fire and water damage - we do it all!

Complete Garage Clean: sweep, pressure wash, and scrub of the floors, and pressure wash walls, ceilings, pillars, and pipes. remove oil, residue, slick spots, cobwebs, dirt, salt, and haul debris from site.

INTERNET PROVIDER

N NATURAL GAS ENERGY EFFICIENCY

EMPIRE DOOR & GLASS CO 612-729-4003 EmpireDoorAndGlass.com

MULTIWAV 612-900-1900 MultiWav.com

CENTERPOINT ENERGY 612-321-4939 CenterPointEnergy.com

We are the one-stop source for all your glass, windows, doors & hardware. Please feel free to check out our online parts catalog!

MultiWav is a local Minnesota owned and operated fiber optic internet company currently evaluating Apartments, Condos, Town-home Associations and Neighborhoods to deploy Fiber Optic in the Metro Area, St. Cloud and Rochester.

If interested please contact us.

CenterPoint Energy offers rebates for highefficiency commercial & industrial natural gas equipment from boilers and boiler system components, to other heating systems, boiler tune ups, steam trap repair/replacements, water heaters, and custom projects. Have a Natural Gas Energy Analysis done on your facility to help identify energy & money saving opportunities.

I INDOOR ADVERTISING

K KITCHEN & BATHROOM

P PACKAGE SOLUTIONS

ARVIG MEDIA 612-314-0564 ArvigMedia.com

RENOVATION SYSTEMS 763-551-3500 RenovationSystems.com

THE LAUNDRY DOCTOR 651-602-0387 LuxerOne.com

Arvig Media is pleased to unveil its new billboard program. On average, Cub Food stores see 2000+ shoppers a day. That’s 60,000+ impressions a month! Capture your local audience today by reserving the nearest Cub Store(s) to your property. See our display adIndoor Advertising section.

Refinish, repair, or replace your tub, cabinets, and countertops. Rapid quality turnaround. 3 year warranty, stylish finishes, cures in 24 hours!

INSULATION & VENTILATION

KITCHEN & BATHROOM

Laundry Doctor is the Preferred Vendor for LuxerOne. Luxer One develops the world’s leading package management solutions, with a suite of smart package lockers and automated package rooms designed to accept 100% of deliveries. Relieve your staff from daily package handling with Luxer One’s package management solutions. Call Paula Larsen at 651-602-0387 or email at Paula@thelaundrydoctor.com.

PAINTING

NES BUILDING SOLUTIONS 763-238-6310 NESBuildingSolutions.com

SATOREE KITCHEN & BATH 612-823-0022 SatoreeKB.com

ALL KIND PAINTING AND CLEANING 612-432-3744 AllKindPNC.com

NES has been performing insulation in the Minneapolis area for more than 20 years. We can handle any job, big or small. Whether you are looking for spray foam insulation for your multi-family attic, basement or wall insulation, NES has a solution for you. NES spray foam insulation services are available in the Twin Cities & surrounding areas.

Any design. Any budget. At Satoree Kitchen & Bath we have a combined total of 33 years of experience in kitchen and bathroom design!

Our years of experience working with cabinetry, countertops, and related elements combined with a value-focused design, and the perfect materials, will give you the outcome you want.

The apartment turn specialists. We provide reliable, fast, and affordable painting for any & all types of projects. We cater to both commercial & residential painting and understand the difference and needs between the two and respond accordingly. We work hard to make sure your painting project is our number one priority!

INSURANCE STATE FARM • JORDAN RADEL 651-452-1171 JordanRadel.com Jordan Radel State Farm is proud to represent the #1 Auto & Homeowners Insurer in the U.S. Helping you and earning your business is important to us. Contact us or stop by the office and we’ll help to ensure you’re getting the best value possible, with the coverage you need, and the discounts you deserve!

M MAINTENANCE BUILDING MAINTENANCE MANAGEMENT 763-541-4886 BuildingMaintenanceManagement.com We provide the services needed to maintain your property, allowing you time to focus on your core business without the headaches of facility issues.

Our proactive approach to maintenance and our ability to handle most maintenance problems without calling in trades labor has proven to be extremely cost-effective for clients.

MARKETING & PROMOTIONAL PRODUCTS

HAMERNICK’S 651-487-3211 Hamernicks.com

PLANET MEDIA 952-460-1916 PmcAds.com

We offer top-of-the-line multi-housing products.

Large in-stock selection of vinyl tile/plank.

Professional and knowledgeable – 60 years in the flooring business. Lifetime warranty on carpet and vinyl. Quick turnarounds with professional account management. Call today. We’ll handle all your multi-family needs.

Are you a business owner or in property management and looking to improve your marketing without going over budget? Planet Media can take your marketing above and beyond with our fantastic and affordable marketing materials such as eye-catching yard signs, impressive business cards, and so much more!

PAINTING ELLIOTT’S PAINTING & DECORATING 952-646-2500 ElliottsPainting.com As a full-service commercial, multi-housing & residential painting company, we handle everything from surface preparation through the final paint requested by our customer. Our capabilities include all wall surface applications, including drywall repairs, taping, patching, interior/exterior painting, staining, texturing, and wallpaper hanging & removal.

VendorGuideUSA.com

INTERIOR SOLUTIONS

CLASSIFIEDS

GLASS/DOORS

59

CLASSIFIEDS

PAINTING HOKR PAINTING 763-551-1922 HokrPainting.com

VendorGuideUSA.com

ROOFING

BUILDING MAINTENANCE MANAGEMENT 763-541-4886 BuildingMaintenanceManagement.com Apartment remodel services in both vacant and occupied units. No job too big or too small.

Preventative maintenance to turnkey remodeling, we do it all.

SELA 612-424-5179 SelaRoofing.com

PEST CONTROL

RENOVATION

ROOFING

ADAM’S PEST CONTROL 1-800-227-2214 AdamsPestControl.com

HAMERNICK’S 651-487-3211 Hamernicks.com

WALKER ROOFING 651-251-0910 WalkerRoofing.com

Adam’s offers a wide variety of exclusion and prevention programs tailored specifically for multi-housing properties, including fixed-priced bed bug programs. Adam’s is a renowned expert in bed bug detection and control, with two specially-trained, NESDCA-certified canine inspection teams and the right combination of heaters and generators to efficiently treat any infestation.

We offer top-of-the-line multi-housing products.

Large in-stock selection of vinyl tile/plank.

Professional and knowledgeable – 60 years in the flooring business. Lifetime warranty on carpet and vinyl. Quick turnarounds with professional account management. Call today. We’ll handle all your multi-family needs.

Walker Roofing has built a solid reputation for installing and maintaining only the highest quality roofs. Whether you are looking to install a new shingle or flat roof on your property or just need reliable roof repair services, Walker Roofing of St. Paul is the right roofing contractor for you.

PROJECTS

RENOVATION

S SANITIZER KIOSK

BUILDING MAINTENANCE MANAGEMENT 763-541-4886 BuildingMaintenanceManagement.com BMM is your go-to for managing any projects at your community; no job is too big or too small.

We hire and manage or can do the work for unit remodels, painting, deck repairs/replacement, LED lighting, HVAC, electrical and much more.

Call BMM today for your free estimate and let us take care of managing your projects while you manage your community.

RENOVATION SYSTEMS 763-551-3500 RenovationSystems.com

DIGITAL SCREEN GROUP 763-219-6621 I 612-747-8546 DigitalScreenGroup.com

When disaster strikes, you can count on Renovation Systems. Our staff faces damage from storms, fire, toxic chemicals, crime and more. We come prepared with a certified emergency restoration team and all materials needed to return your property to normal. We don’t leave the site until we’ve helped restore your peace of mind.

Digital Screen Group provides digital handsanitizing kiosks along with a unique revenue sharing program that allows for you to place your own screen acknowledgements, notices and warnings to your residents along with our relevant ads – the ad revenue is shared and offsets the cost of the kiosks.

PUMPING

ROOFING

SIGNS

ENVIRO CLEAN 763-535-9933 EnviroCleanInc.com

LANGERMAN 763-493-0058 LangermanExteriors.com

ELEMENTS INC 763-210-7747 ElementsInc.com

Pumping sand traps or other traps removes sand, oil, and other hazardous waste. This promotes a more efficient flow.

Langerman Exteriors & Remodeling is your full-service exterior and remodeling company.

Providing a wide range of services for our multihousing customers, we handle everything from a new design and build outs, windows, doors, roofing, fire/water restorations and more. Call us today to learn more or for your free quote.

We will take the work out of managing your apartment community’s signage needs.

Elements, Inc. has over 30 years of experience providing signage to the multi-housing Industry.

Elements, Inc. will see your project through from concept to completion in a timely & professional manner.

Multi-housing specialists for over 30 years. We offer a full line of painting and repair services: high volume & 24-hour turn painting, sheetrock repair, textures, water/nicotine damage repair, exteriors, and more. Count on our reliable, professional, and well-trained staff of employees (*no subcontractors) to get the job done right.

100% satisfaction guaranteed.

PUMPING

60

R RENOVATION

MCDONOUGH’S SEWER, DRAIN, WATER JETTING & VAC TRUCKS 651-436-3370 UnclogDrains.com McDonough’s is a family-owned drain cleaning company serving the Twin-Cities for 23 years.

Big jobs, small jobs, everything in-between.

Fast response! Water jetting, auger/snake, video, root removal, 24-hour emergency service, preventative maintenance, power-washing, de-Icing, industrial vacuuming. McDonough’s carries a $5 Million insurance policy.

As the most trusted roofing company in Minnesota, Sela Roofing & Remodeling offers a complete, comprehensive services to fit your project - whether it is a condominium complex, apartment building, or a single-family home.

Trust our professional craftsmen to do the job right the first time. Give us a call today for your FREE inspection & estimate!

BULLETIN BOARD

DIGITAL MARKETING

MAINTENANCE & RENOVATION

MASON MYERS

BURT BAUMAN

DIRECTOR OF MARKETING & SALES

612-940-9133

Burt@5StarConsultingUSA.com 5StarConsultingUSA.com

Office: 763-541-4886 Cell: 952-465-2696 Fax: 763-541-7463 Email: mason@bmm-pro.com

1090 Bluff Pass North Chaska, MN 55318 Your Full-Service Digital Marketing Agency

BuildingMaintenanceManagement.com 1724 Douglas Drive North, Suite 100 Golden Valley, MN 55422

PAINTING & CLEANING

PAINTING & RENOVATION

Chad Lange (612) 388-7275

chadlange@satintouch.us

HomesReinvented

13562 MN-65 Ham Lake, MN 55304 satintouch.us

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C .46 2 95

Premium Bathtub and Tile refinishing

TubFusioN tubfusion.com

Michael Wall president

651-300-BATH (2284)

mike@asrmn.com

Cell 952-220-2604

VendorGuideUSA.com

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Only $129

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Call Today 16 952.460.19

ROOFING

FIRE RESTORATION

INDUSTRY TRAILBLAZER since 1961 Call Today! Available 24/7

(763) 545-FIRE www.firerepair.com Always Ready

VendorGuideUSA.com

PAINTING

62

• Dedicated to personal and predictable service.

• Determined to Restore vs. Replace.

• 24/7 web access to claim progress.

• Help control Agent loss ratios.

• 24-Hour Emergency Service MN LIC #:BC001087

RENOVATION

FREE* DIGITAL SCREEN HAND-SANITIZER • Feature your own screens for acknowledgments, notices, warnings and communications.

• Allow us to run relevant ads for your residents and use the shared revenues to offset the cost of the kiosk.

• Touch-free dispensing from large internal tank (save $$$ over smaller dispensers).

CALL US TODAY: 763.219.6621 -or- 612.747.8546 DigitalScreenGroup.com

* ASK US HOW. TERMS AND CONDITIONS APPLY - CONTACT DSG FOR MORE DETAILS

1001 Twelve Oaks Center Drive Suite 1030B Wayzata, MN 55391

Satin Touch’s outstanding professionals work hard to help our customer’s design dreams become a reality.

We’ll make sure that your job is done right the first time.

EXCEPTIONAL DESIGN SERVICES FOR MULTI-FAMILY. GUARANTEED. MORE ABOUT SATIN TOUCH ON PG. 17 & 29

HomesReinvented

(763) 954-0744 HomesReinvented.us SatinTouch.us Scheduling@SatinTouch.us License BC748997