THE HOSPITALITY ISSUE Ensure your corporate away day sticks in peoples’ minds with the help of our industry supplier guides inside PA PROFILE Lydia McKay, EA to founder of Pretty Little Thing
HOW TO… - Get the most out of your team - Find the right event space
GOING GREEN Insight into how offices can reduce plastic waste
PLUS… The PA Show’s Duncan Siegle shares all on the 2019 event 01 PA Life November_December_v6.indd 1
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B O O K YO U R N E XT E V E N T AT B R A N D E XC H A N G E
A BOT T L E O F WI NE FR E E OF CHAR GE
A CO NT E M P O R A RY A ND EXCLU SIVE MEMB ERS’ C LUB & events venue in the heart of the City of London. Characterful space for meetings and private events. Members’ events with a focus on marketing and branding. Discounted room hire available for members.
3, Birchin Lane, London, EC3V 9BW +44 (0) 207 3899 410 www.brandexchange.com enquiries@brandexchange.com
Be part of our community and follow us on
LEADER
@PALifeMag facebook.com /palifemagazine uk.linkedin.com /in/pa-life Instagram.com /palifemag
EDITOR’S LETTER This issue marks a year since I joined PA Life – I can’t believe 12 months have passed already. It truly has been a fantastic whirlwind and I am proud to have spearheaded this industry-leading magazine, while getting to know so many faces along the way – it’s been a pleasure working with you over this past year. We kick off this month’s issue with Lydia McKay as our PA Profile star, the former EA to the co-founder of Pretty Little Thing. Having worked at the UK-based fashion retailer for more than a year, McKay reveals what it’s like to work with celebrity stars and why her role as an EA continues to push her to achieve more. Turn to page 11 to read more. I also got to catch up with Aimee Harvey, who launched our PA Life Club several years ago. Over on page 18, we find out how she has risen through the ranks following the launch of her new joint venture in the events management industry. Elsewhere, Merlin Events’ Rosie Leigh reveals why PAs should consider the London Eye for corporate events. Turn to page 20 to find out some interesting facts about the attraction, the significance of its 32 capsules and how the catering team sets up despite only having a two-second window to jump on. Corporate hospitality continues to be a top priority for assistants; we’ve brought you a round-up of some of the latest companies offering a unique experience on page 22.
“I am proud to have spearheaded this magazine, while getting to know so many faces along the way.” Similarly, locating a private dining venue is necessary for client meetings and team dinners, which is why we have scoured some of the best spaces for your next outing over on page 33. We have also brought you a list of office suppliers to help aid any office updates you might need as we approach the year ahead. Turn over to page 37 for more details. Plastic waste is a hot topic currently as more and more businesses look to cut down their intake by implementing new measures, such as recycling bins and plastic straws. On page 40 we chat to some industry experts, venues and PAs about how our industry can make a difference. The PA Show, formally office*, takes place in February 2019. We chat to event director Duncan Siegle on page 44 about what attendees can expect from the event and why 2019’s show will be the best yet. November will also see the annual PA Life Christmas party take place – we hope all our Club members, readers and suppliers enjoy the festivities and a glass of bubbly on us. If we don’t see you, the PA Life team wishes you all a Merry Christmas and a fantastic New Year with friends and family. Jade Burke, Editor
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CONTENTS
11 40
42
22
NOVEMBER/DECEMBER CONTENTS
33
09
Why service is key Declan Halton-Woodward shares his thoughts on why delivering great customer service is essential, and how assistants can reap the rewards from it.
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Corporate hospitality We bring you a selection of suppliers all offering corporate hospitality, from competitive sporting days and adrenaline-filled activities to fine dining.
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PA Profile Lydia McKay, former EA at Pretty Little Thing, takes centre stage in this issue as our profile star. She shares all on her career and how she balances her responsibilites.
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Private dining In this issue we also highlight some private dining specialists, who all promise to make your intimate soirée one to remember.
40 20
Interview: Merlin Events Imagine hosting an event on one of London’s most iconic landmarks, the Coco-Cola London Eye. Merlin Events’ Rosie Leigh tells us more.
Going green Plastic usage is a hot topic in the industry, so how can more companies strive to reduce their intake? We speak to industry suppliers and PA Life readers to gain their thoughts.
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ON THE COVER
Merlin Events, Coca-Cola London Eye 0207 487 0224
49 44 42
Checking in: St Mawes Stationed in St Mawes in Cornwall, this idyllic hotel provides a great home-away-from-home experience, alongside all the amenities necessary for a corporate stay.
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What to expect from the PA Show Boasting a re-brand, the 2019 PA Show looks set to be one of the biggest events of the New Year. We find out why assistants should bookmark the show and what guests can expect.
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Tried & tasted: Private dining We round up a range of restaurants in the heart of London all offering private dining, to help you find that perfect location to impress your boss or clients.
EVEN MORE ON THE WEBSITE Check out all the latest news online via our social channels
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We bring you the latest news from the Club, as well as some of the industry’s key dates for your diary.
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NEWS BITES
Face the facts Latest insight into the issues facing office support workers across the UK
Caffeine cravings After research by AO.com discovered that Brits will drink up to 676 cups of coffee a year, we asked our Twitter followers how much caffeine they needed a day. Interestingly, 13 per cent said that they guzzle three cups a day, while another 13 per cent claimed they need a caffeine fix to wake them up in the morning. In contrast, 74 per cent revealed they prefer a mug of ‘rosie lee’.
Apple or Android? When a recent study discovered that iPhone users likely make more money then their Android counterparts, we wanted to gauge the thoughts of our Twitter followers to see if they felt the same. It seems that the research rang true with our followers as 100 per cent claimed that they identify Apple phones with successful people.
Flexitime Discussing flexible working opportunities has proven to be a tough subject for employees to broach, a study by Badenoch & Clark found. We wanted to know what our Twitter followers thought, so we asked if they would question their employers about flexible working and 100 per cent said they would ask.
An ageing disadvantage? Four in ten over 50s have experienced age discrimination, while 62 per cent believe they have lost out on a job due to their age, new research discovered. We asked our Twitter followers whether it was the same for them, with results revealing a 50/50 split. 50 per cent said they have experienced discrimination due to their age once or twice, while another 50 per cent claimed they had never.
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OPINION
Recognising yourself Often having the ability to recognise one’s achievements can lead to many significant successes, making it imperative for assistants to do the same. Jade Burke, editor of PA Life, shares why she believes PAs should aspire to recognise themselves
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I have never been part of an industry where peers and colleagues truly support one another as much as they do within this one. Jade Burke
I have never been part of an industry where peers and colleagues truly support one another as much as they do within this one. I recently attended an awards ceremony where I was able to witness this support. The room was filled with hundreds of industry members, where both the nominees and the winners were commended for their efforts and their inspiring achievements. It was a pleasure to be a part of the evening to witness this camaraderie first hand. As more award ceremonies start to take place up and down the UK, we can rest knowing that these team members are being recognised, however, there is only so much that these large corporate companies can do to celebrate individuals – it must come from the assistants themselves. For example, Carys Stacey, EA at Moët Hennessy, previously told me: “I love that there are lots of awards out there just waiting to be won and to nominate your fellow assistants for. It’s a great way for people to show assistants they recognise the contribution that we make. I think assistants in general need to start recognising themselves.” This is especially profound to me – PAs, EAs, VAs, office managers and administrative staff need to learn to recognise themselves and to ensure they are getting what they deserve. But, what more can they do? Consider launching an internal network for each administrative staff member to join, where they can share ideas and discuss different tips and tricks. This could also be replicated via forums or social media platforms. For example, LinkedIn is a fantastic way to publicise yourself and promote your ideas. If the industry, as a whole, is to continue supporting assistants and all they do, recognition must come from within to drive this forward.
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Boyds Grill & Wine Bar is located in the heart of central London, just a stone’s throw away from Trafalgar Square. Casual dining to team outings, our decadent space sets the scene for any occasion. For those bigger requirements, Boyds also functions as a private dining and events space for 30-250 guests.
QUOTE ‘PALIFE’
for a free bottle of house wine with your next booking over 20 guests. Get in touch for more information: 020 7808 3344 bookings@boydsgrillandwinebar.co.uk www.boydsgrillandwinebar.co.uk
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Do you believe that customer service is key? Tweet us @PALifeMag
Why service is key Going the extra mile to ensure service is faultless can make all the difference, says Declan HaltonWoodward, EA to CEO at Handlesbanken Wealth/ Heartwood. He reveals why any professional will reap the rewards from providing excellent customer service
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Know that going the extra mile makes all the difference, and that’s what makes a truly great professional. Declan Halton-Woodward
OPINION
I have always said, no matter what it is you do, whether you sell or if it’s a service you provide, there is always someone who sells or provides the same. There are very few truly unique offerings. So, what sets you apart from the rest? It’s the service. Service is everything. When choosing a venue, a restaurant, an event, or even an assistant, it is the thing to pay the closest attention to. No matter how spectacular the venue or the food, if the service is poor it overshadows everything. Moreover, it can ruin the whole day. If something goes wrong (as it inevitably does) then good service provides a calm in the storm and no matter if your guests are VIPs, executives or clients, good service will overcome any wrongs. Being made to feel special is what people remember the most. Maya Angelou said: “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” So, we should look out for this when scouting a venue or restaurant; think about how they made you feel when you entered, how much attention they paid to you and the overall experience. I like to have a coffee or hang around a venue for 30 minutes before or after my meeting to see what level of service customers are getting and how the atmosphere feels. This gives you an insight into how guests will be treated. Look out for smiles, ‘good mornings’ and helpful staff. One trick I use before booking a venue is searching for its hashtag on Instagram. Not only will you be able to see the clientele who attends, but you can get insights into how the venue looks when set up or full, see how the food/drinks appear and get insight into whether customers enjoyed their experience. Applying this concept to our working life is just as important. If we think of everyone we come into contact with as our customers and provide high levels of customer service, both us and our execs will reap the rewards. Ask yourself before any email or document gets sent whether you’d be happy with a client receiving this level of service. Know that going the extra mile makes all the difference, and that’s what makes a truly great professional.
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PA PROFILE
Lydia McKay At the time of interviewing, Lydia McKay was EA to the co-founder of Pretty Little Thing. Having worked on the corporate side in previous job roles, McKay was ready to take on some new responsibilities as an EA at Pretty Little Thing when she landed the job a year ago. Jade Burke meets with her to ďŹ nd out how she balances working to dierent time zones, and why representing the fashion brand has pushed her to take on even more challenges Photography: Dave Willis | Location: Park Chinois, London
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PA PROFILE
M
anchester is a hive of up-and-coming businesses, and it’s in this city that you can find the home to the UK-based fashion retailer, Pretty Little Thing. It’s no surprise then to hear that Lydia McKay, the executive assistant to the co-founder of Pretty Little Thing, is so keen to support local companies that are making a name for themselves in this fabulous city. A Mancunian through and through, McKay has worked for several businesses during her time as an assistant including the Manchester Cancer Improvement Programme, Chiesi Group and The Hut Group. “I’m a Manchester girl born and bred,” she tells me. “I have always worked for companies within Manchester; I love this city and most importantly it feels good to work for companies who have started out here and continue to support the local communities.” As part of her role, McKay often travels down to London to visit Pretty Little Thing’s London office, and it just so happens on the day of our photoshoot she is visiting this vibrant city again. We meet inside Mayfair’s opulent Park Chinois restaurant. Hidden behind a pair of inconspicuous red doors
sits the captivating world of Chinoiserie – it’s the perfect setting for this issue’s shoot. It’s thrilling to hear that the venue is a popular spot with McKay, having dined here previously with her current boss. I can’t help but think it must be a difficult task to source new venues for a client, which is why having a contact list as a long as your arm is crucial to McKay’s role. She continues: “Always use your diary and build a network of people to support you. “Travel agents, event and hotel managers, personal shoppers, ticket agents, cleaners, a handful of hairdressers and make-up artists, tour managers, music agents, model agencies, builders, decorators and chauffeurs; the list is endless, but I guarantee you will need them at some point.” Having worked for such a globally recognised company as Pretty Little Thing for more than a year, I’m curious to know how McKay landed her role within the firm. But, it wasn’t all plain sailing, as she explains: “Honestly, I sent a fair few emails to recruiters, talent teams and LinkedIn connections, then one day after some failed attempts I was contacted for an interview, and here we are today.
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“People ask me all the time ‘how do you get a job like this?’ My advice would be to get enough experience under your belt to ensure you have the skills you need. You must show ambition, determination, creativity and you must stand out.” This couldn’t be more applicable to McKay as she is often seen to be working at a lightning pace in the office, travelling from photoshoots for the company or working to different time zones while her boss travels internationally. “No day is ever the same as an EA. The job is so fast paced and you work at 100 miles an hour,” she shares. “Working as an EA is so challenging; it keeps me on my toes and gives me the buzz to keep going. You could be sorting travel, accommodation and drivers out one minute, assisting in organising PR events the next, while grabbing lunch, finding a hairdresser and organising a meeting.”
With today’s advancements in tech, it’s no surprise to hear that many assistants struggle to shut off from their responsibilities, and McKay is no exception. Working with a superior who travels around the world and with hundreds of What’s App messages coming through to her phone (she tells me that the Pretty Little Thing team only communicate via this platform rather than email), her job truly does eat into all hours of her day. “When you become an EA, the first thing you learn is just because the office is closed it doesn’t mean you shut off,” she adds. “I’ve worked with people in Australia, America, Berlin and London all in one day in the past and you have to manage it. I pick a lot of work up at home and I’m always on my phone, which is a bug bear of my friends and family, but they get used to it. I wouldn’t do a job like this if I wasn’t prepared for what is expected and I genuinely enjoy it.”
You must show ambition, determination, creativity and stand out. Lydia McKay
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PA PROFILE
The Pretty Little Thing brand is and has been a huge hit with famous stars, you only need to take a look at the company’s collaborations over the recent years, with Kourtney Kardashian, Ashley Graham and Olivia Culpo to name a few all designing clothing collections. Working with such well-known public figures could seem daunting to many, however for McKay this is just another part of her role that she is responsible for. “I think you just need to always remember that these people are humans just like you and I, and you should always treat people as you wish to be treated,” she shares. “Everyone has their own demands, but I can honestly say I have never worked with anyone that has made life difficult. It’s part of the job and a lot of the people I have met have been so grateful of the help and support that you give as an EA.” Given McKay’s impressive schedule and workload – it’s unsurprising to hear that she has scooped the Private PA of the Year gong at The North West PA of the Year Awards. She enthuses: “My job is my life and I wouldn’t change it; I’m driven to be the best that there is. Winning this award isn’t just
recognition for what I do on a day-to-day basis, it’s recognition of the work I have put in to get me here.” Considering the amount of work McKay juggles on a daily basis, she truly is a deserving winner. McKay’s career has varied greatly having previously worked in the more corporate side of the PA world, managing expenses, facilitating board meetings and rolling out a travel policy and portal to 3,000 staff members – I can see that she thrives in her current role. “When you work so hard to get something right it really pays off when you see it all come together,” she claims. “I’ve worked really hard and for some very demanding people to get to this point in my career, but that hard work has paid off and this is my absolute highlight. I’ve made it to my career goal, but it doesn’t stop there – there is so much more I want to achieve.” It’s unsurprising to hear that McKay aspires to reach more goals in her career. She is a testament to the EA role, going above and beyond the call of duty in what is required of her – I’m certain we can expect to see great things from her.
Working as an EA keeps me on my toes and gives me the buzz to keep going. Lydia McKay
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Appealing to a nation
Courtesy of Rave-A-Roo™ SGA licensor
Corporate events delivered with Real Imagination SGA Productions is a fully integrated live experience & events agency. We provide ideas and solutions that are unique and imaginative but based on grounded experience that enables them to become a reality. Making your life easier is our priority.
Look at what we can offer: • Corporate Packages
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Find out more: If you want to know more, please contact: Jenny Kane on +44 (0)207 1865 101 or hello@sgaproductions.com
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HOW TO...
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Making the right choice will ensure your event runs smoothly, as well as fitting a unique brief that is specific to you. Amy Green
How to find the right event space for you Many factors come into play when sourcing the correct venue, from the lighting, to its size and the equipment on-site. Amy Green, marketing and business development manager at JJ Media Group, shares her thoughts on what organisers should be looking out for
Organising events can be daunting, whether you’re booking a conference, away day, Christmas party or even just a meeting. Detailed planning is key to ensuring everything runs smoothly on the day it takes place. Choose the ‘right’ space for you Blank canvas spaces are ideal as you will be able to tailor it to suit your needs. It’s great to be able to build an event from scratch and give your guests a unique experience. Every event should have plenty of light; when have you ever enjoyed a conference or away day in a dark, dingy room? Inadequately lit spaces can bring the atmosphere down, and often feel very claustrophobic. Large windows provide plenty of natural light, making your event space feel welcoming and engaging.
It’s also useful to have breakout areas for guests to escape and adjust their attire. Staff On-site staff are a must at any large event. Helpful staff will more often than not be able to source anything you might need, from last-minute umbrellas to non-dairy bread. For events where you are offering food, partnerships with experienced catering companies that offer a range of options are all-important and a load off your mind. Equipment If high-tech equipment is involved in any event, that itself comes with its own set of problems. An all-inclusive events company with an equipment department and an inventory of AV and PA kits is useful. Making the right choice will ensure your event runs smoothly, as well as fitting a unique brief that is specific to you.
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HOW TO...
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Sometimes a face-to-face meeting is so much more meaningful than a bland email sharing news. Steve Norris
How to get the most out of your team Steve Norris, sales director and head of workplace at Nestlé Professional, shares some valuable tips on how employers can build stronger team relationships in the workplace
80 per cent of employees say a strong bond with colleagues is fundamental to happiness at work. That’s not all, positive work relationships encourage staff retention with nearly two thirds of workers saying they would stay in a job longer because of their great team. As part of the Nestlé Professional ‘Make Work Work’ campaign, we looked at why teamwork is the key to business success.
Don’t rely on tech Six in ten employees would stay in a job longer if they felt valued. Sometimes a face-to-face meeting is so much more meaningful than a bland email sharing news. Harness creativity Half of workers say getting away from their desk helps them feel more creative. Think about having lunch with colleagues away from the office or taking a walk together.
Create communal areas It’s harder to get to know your team if you’re all in separate offices. Encourage team spirit with breakout areas where people can get together from across the business.
Coffee dates Collaboration doesn’t happen organically; people need to know each other in order to get on. Consider introducing coffee dates and pairing people up from different areas of the business to get people talking.
Encourage regular breaks 80 per cent of staff also say that taking coffee breaks helps to strengthen relationships. Taking time out from the daily grind can foster better productivity and overall morale.
Away days Think about away days to further encourage that sense of collaboration. Many businesses spend a day working on community or charity projects to help teams bond.
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INTERVIEW
You launched our PA Life Club – how does your current role differ to this? When I launched the PA Life Club my aim was to create a series of events with an intimate feel, so that the Club members got to experience and discover new venues. At Arctic Fox Events, a client’s event and brief can differ greatly as many are much larger in size. We aim to work as an extension of the client’s team and form a long-standing relationship built on trust. How has your career to date spurred you to launch your own company? I had been with Forum Events Ltd (PA Life’s parent company) for nine years and had worked in a variety of roles. I felt I had gained enough experience and knowledge to take the leap and launch a business in an industry I am passionate about. Organising events and sourcing venues had become second nature to me, so to co-own a company doing just that on a day-to-day basis is a dream. Can you tell us about the ‘foxes’ – who are the names behind the company? There are four ‘foxes’ who have worked in the industry for more than 20 years. Myself and Nicky Brown are running the day-to-day operations with Sarah Beall and Gill McCaughay, our business partners working behind the scenes.
Arctic Fox: Intelligent, sharp, adaptable
Having launched the PA Life Club, Aimee Harvey has started a new joint venture in the events management industry, with her company Arctic Fox Events. Here, she speaks to Jade Burke about her top tips for success Contact: 01992 374 105 | arcticfoxevents.co.uk | @ArcticLtd
What tips can you give assistants looking for new venues? Do not write off a venue until you have seen it. Site visits are key; you can get the true feel for a space once you have seen it in the flesh. Look outside of your comfort zone as there are new venues opening all the time or older properties being refurbished. Also, have a list of ‘must haves’ and if they don’t seem to be included by the venue, ask if they can be. What do you look for when sourcing venues? The venue needs to tick all the boxes for the client and have a way of bringing together each aspect of their event. The tick list for each venue sourced will be different depending on what the client requires for that event, be it outside space, heaps of natural daylight, sophisticated AV or the perfect dining room for a private dinner. What inspired the name ‘Arctic Fox Events’? We wanted something memorable and liked the idea of an animal that uses camouflage to blend in to its environment, which the arctic fox does. They are also known as animals that can withstand the elements and we thought that represented the team and working in events.
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Images Š UK Parliament / Matt Chung
Steeped in history, the Houses of Parliament provides a unique setting for your event
House of Commons 020 7219 3090 hoceventsteam@parliament.uk House of Lords 020 7219 3356 holbanqueting@parliament.uk Follow us on Twitter @UKParliament
Last-minute meeting? Get same day delivery from London’s best restaurants
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INTERVIEW
Vive la Révolution Built to bring in the Millennium in 2000, the Coca-Cola London Eye is an iconic landmark that’s capable of hosting events at new heights. Jade Burke speaks to Rosie Leigh, events manager for Merlin Events and Sarah Hammond, director of the attraction’s caterer rhubarb, to find out more Can you tell us a bit about Merlin Events London and which attractions the business manages? Rosie Leigh (RL): I manage corporate and private events for Merlin Events across the Merlin Entertainments Midway London Attractions. Our venues in the centre of London include Madame Tussauds London, Sea Life London Aquarium, The London Dungeon, the Coca-Cola London Eye and many more. The London Eye is a major attraction – what kinds of events can be held here? RL: We can host a range of different events, from champagne receptions to exclusive hires of the entire London Eye, right up to an intimate seated dinner for up to eight guests (Dining 135). We are proud to offer such a wide range of options to our clients and can accommodate a huge variety of events – you can even propose or get married on the London Eye.
Can you tell us any intriguing facts about the London Eye? RL: My favourite fact is that there are 32 capsules for a reason – they represent the 32 boroughs of London. However, they are numbered one to 33 (we don’t have a 13th capsule – superstitious!) There’s only a two-second window for guests to jump onto a capsule. What’s it like setting up for an event? RL: It’s like a military operation. With such a limited time to set up, our teams are trained to be able to set up a capsule for a wedding in under two minutes. It’s crucial this goes right so we don’t impact the time that the Eye has to stop for. Sarah Hammond (SH): For us, setting up for an event is easy as we are well practiced at it. There is also no kitchen either, so we are always well prepared for all eventualities. What’s the most memorable event held on the London Eye? SH: For me that has to be a private dinner for two we hosted, where we had
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a special act/entertainment joining the capsule at the start of each rotation. It started with singers then magicians, and finally musicians. What kind of catering is available on the London Eye? SH: We have just designed a brand-new autumn/winter three-course decadent menu that is served on Dining 135. We’ve tried to bring a taste of Christmas with different flavours. Any kind of catering is possible if we know the brief in advance. Why should PAs consider an event held on the Eye? RL: The London Eye is so iconic, whether you’ve never been on it before, or have visited it many times, you are bound to be impressed by the views at the top. Not only that, but going to an evening event where you have exclusive use of one of London’s biggest landmarks is pretty cool. What makes the London Eye so unique is that it is a moving venue – you’ll never have the same view for too long.
What makes the London Eye so unique is that it is a moving venue – you’ll never have the same view for too long. Rosie Leigh
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CORPORATE HOSPITALITY
A welcoming
reception
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In business, retaining current clients is just as important to ongoing success, if not more so, as attracting new ones. Sam Coates
As we head into the New Year, we’ve found some exclusive suppliers offering a unique experience that will help to make your corporate away day that little bit special There’s no doubt about it, securing partnerships and developing relationships is the key to many businesses, so what better way is there to maintain that bond than by hosting a corporate away day? Many hospitality businesses can offer a wide range of services, from on-site catering and entertainment to drinks packages and much more – and there are a variety to choose from. For example, thrill-seekers could consider a day on the track, watching sports cars whizz around or head to a go-karting course for some competitive fun. Meanwhile, those looking for a more relaxed atmosphere to treat colleagues or clients may prefer an intimate gathering with dinner and celebratory
drinks. The market is full to the brim with different options for you to choose from. “In business, retaining current clients is just as important to ongoing success, if not more so, as attracting new ones,” Sam Coates, head of marketing at Keith Prowse, tells PA Life. “Corporate hospitality can play a crucial and useful role in that process, and delivers a number of benefits when it comes to client retention.” Not only does a day of fun help to maintain a relationship with business friends and clients, it is also a great way to reward staff for their hard work and achievements that have gone on throughout the year. An away day can provide team members with a much-
needed break and some relaxation away from their desk, which is crucial to retaining staff retention warns Louise Gee, director of sales at The Grand, York. She says: “With the increasing levels of awareness about stress in our work and lifestyles, we have seen a shift with corporate travellers looking for additional opportunities to enjoy a moment of peace and tranquillity while travelling on business trips. “PAs should be mindful of the hectic life on-the-road feeling those they book for may be experiencing, and place relaxation as a top priority.”
>>> BRAND EXCHANGE Brand Exchange, a private members’ club and events space, is located in the quiet street of Birchin Lane, just a two minute walk from Bank Station. The venue has several rooms available to hire and the team is experienced in hosting business meetings, conferences and social events. The Gallery, the main function room, is a flexible space for a variety of events that can hold up to 65 people and can be combined with the Members’ Lounge for after-event drinks. The Orangery and the Boardroom are perfect for private meetings, plus Brand Exchange can also provide a comprehensive catering menu and use of AV equipment. 0207 389 9410
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H O S P I TA L I T Y AT B AT H R U G BY
C O M B I N E T H E B E A U T Y O F G E O R G I A N B AT H W I T H O N E O F THE MOST ICONIC RUGBY GROUNDS IN THE WORLD.
THE 1865
Informal and relaxed. • • • • •
Prime covered match seats Exceptional four-course meal Match predictions from 1st XV Players Drinks packages Post-match man-of-the-match interview
THE ABBEY HOTEL A taste of Georgian Bath. • • • • •
Prime covered seats for match action Two-course fine dining meal Complimentary drinks Match insights with 1st XV Players The official match day programme
P R I C I N G A ND AVA ILA BILITY: B AT H R U G B Y. C O M S P E A K TO US: T E L : 01225 325 200 - OPTION 1 / EMAIL: hospitality@bathrugby.com
CORPORATE HOSPITALITY
>>> QUEEN MARY UNIVERSITY OF LONDON Queen Mary University of London offers venue hire space across central London zones one and two. Signature options awaiting discovery are the art-deco Great Hall and Victorian Octagon. Located in the heart of the East End, the Great Hall is minutes from Bank station and central London. The technically advanced 770-seat theatre boasts retractable seating, dressing rooms and one of London’s largest stages. Meanwhile, the Victorian Octagon features a flat floor of 450 sqm, making it suitable for networking and drinks receptions for up to 400 or as a spectacular backdrop for a dinner for 220. This versatile space offers a huge amount of flexibility, as well as ambience. 0207 882 8174
CITY PANTRY Teams that eat together, work better. That’s why City Pantry works with more than 350 of the capital’s best restaurants, caterers and street food vendors to bring the city’s thriving food scene into an office or events space. City Pantry’s online marketplace makes ordering easy. But if you need help, just tell the team your budget and they’ll tailor it to your team’s likes, dislikes and dietry requirements, then deliver everything straight to your office when you need it. No fuss, no hassle, and all just one click away. City Pantry already gets 30,000 people at 500 companies eating together around the table every week – and the firm wants to continue changing corporate catering forever and for the better. 020 3893 3521
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STH LIVE With less than one year to go until the Rugby World Cup 2019, STH Live is offering hospitality purchasers a once-in-a-lifetime opportunity to have dinner with World Cup winner Ben Kay and the Webb Ellis Cup. The winner will get to invite eight guests for an unforgettable evening of fine dining and drinks with fascinating rugby insight from Kay, a player who achieved the very highest level of success, as well as getting up close to the greatest trophy in rugby, the Webb Ellis Cup. Purchase any hospitality packages through sthlive.com before the end of 2018 and you will be in with a chance of winning. 0208 003 1708
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>>> KEITH PROWSE Innovation and customer service are at the heart of what Keith Prowse does, as the company is known for being passionate about delivering the ultimate experience. The company has a heritage in the experience market and longstanding relationships with headline sporting events including The Championships, Wimbledon and rugby at Twickenham. These experiences, which range from informal through to the more formal, are tiered by price. There is something for everyone and whether you’re looking to entertain that important customer, thank a colleague for a job well done or purchase a gift that will live long in the memory, look no further. 020 8843 7699
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IT’S NOT A PARTY WITHOUT KOMBI KEG! SPECIALISING IN PARTIES, WEDDINGS, CORPORATE FUNCTIONS AND FESTIVALS.
Bringing beer, wine and Prosecco on tap to your event!
GET IN TOUCH TO SECURE YOUR DATE AND TO FIND OUT ABOUT HIRING OPTIONS: 07999698884 mark@kombikeg.co.uk www.kombikeg.co.uk
Looking to book your company day out? • • • • • • • • • •
KARTING TRACK HIRE ATV QUAD BIKES CLAY PIGEON SHOOTING TEAM BUILDING DAYS CORPORATE HIRE DAYS EXHIBITION DAYS 01327 FAMILY FUN DAYS VENUE RENTAL CONFERENCE & MEETING FACILITIES
BOOK NOW 843822
01327 843822 info@whiltonmill.co.uk whiltonmill.co.uk #Whiltonmill
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WIN YOUR COMPANY
THE ULTIMATE
RUGBY WORLD CUP 2019
TM
PRIZE
Follow the three simple steps below to win dinner for you and eight guests with Rugby World Cup winner Ben Kay and the Webb Ellis Cup
Step 1:
Step 2:
Step 3:
Fill in your no obligation
Discuss your enquiry with one
Confirm your booking before
Rugby World Cup 2019 Official
of our expert sales advisors who
the end of 2018 and go into
Hospitality enquiry form
will produce an official quote
the draw to win dinner for you and eight guests with Ben Kay and the Webb Ellis Cup
For more details visit: sthlive.com/PALife TM © RWCL 2015. TM © RWCL 1986.
EXCEPTIONAL AWAITS
CORPORATE HOSPITALITY
WHILTON MILL It’s beginning to look a lot like Christmas, so why not treat your friends or colleagues to something a little different this year and go go-karting. With a variety of different race formats on offer, there’s something for everybody. Bookings made for November and December will benefit from: £5 off per person, complementary turkey and cranberry rolls for all, meanwhile the winner will also receive a luxurious, bespoke Christmas hamper. If you can’t join Whilton for some festive karting this year, don’t hesitate to provisionally book a 2019 event today. 01327 843 822 >>> BATH RUGBY Whether you choose private hospitality in one of the executive boxes or join like-minded people in one of the hospitality suites, guests will enjoy the full matchday experience, while spending time with clients in relaxed surroundings. Take a look at Bath Rugby’s range of premium hospitality packages for both European and Premiership fixtures at one of the most iconic sporting venues in the world. C.Laxton in September, 2018, said: “It was a wonderful experience and I thoroughly enjoyed myself. From our arrival, we were given a warm and friendly welcome; the service was spot on, the food totally delicious and the ladies were clean, and refilled. Little things like this matter. “Despite the fact the result didn’t go my way, (I support Saints) I really had a great afternoon and hope to experience it again.” 01225 325 200
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>>> THE O2 Become a VIP at The O2 and secure the best seats for the world’s most popular music, sport and comedy events. Buy VIP Club membership, guaranteeing a great view for the shows you love and have dedicated account managers take care of everything, from valet parking to dinner reservations. Alternatively, hire a whole suite and treat your clients, colleagues and friends to an experience they won’t forget. No matter what you’re into, you’ll find something to suit your taste, both in the arena and the American Express Invites Lounge, which all VIPs can enjoy before and after a show. 020 8463 2158
THE GRAND, YORK History, elegance, and experience make up the magnificence of The Grand, York’s corporate offering. Built in 1906 as a ‘Palace of Business’, the luxurious venue captures the pursuit of luxury from an era gone by. The opulent Grand Boardroom boasts original features including floor to ceiling windows and parquet flooring, while intimate settings are found in the impressive Chairman’s Suite through the antique oak-panelled walls and a grand, ornate fireplace. Opening in March 2019, The Grand Cookery School is set to add a unique, immersive experience to conferences and events. Carefully crafted packages and bespoke options will delight delegates with full day express and evening classes. 01904 380 038
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CHRISTMAS
& VIP EVENTS ON THE
LONDON EYE
YOUR EVENT, OUR VENUE merlineventslondon.com 020 7487 0224
SHARED
CHRISTMAS
PARTIES AT
UNIQUE LONDON VENUES
COCA-COLA and the CONTOUR BOTTLE are registered trademarks of The Coca-Cola Company. © 2018 Dreamworks Animation L.L.C
Introducing Keith Prowse; the UK’s leading provider of official hospitality experiences 10 FEB 2019
20 FEB 2019
9 MAR 2019
ENGLAND v FRANCE
BRIT AWARDS
ENGLAND v ITALY
SIX NATIONS
SIX NATIONS
16 MAR 2019
8 MAY 2019
ENGLAND v SCOTLAND
ENGLAND v PAKISTAN
SIX NATIONS
ONE DAY INTERNATIONAL
31 MAY - 1 JUN 2019
30 MAY 2019
1 JUN 2019
THE OVAL ENGLAND v SOUTH AFRICA
THE INVESTEC DERBY FESTIVAL
ICC CRICKET WORLD CUP
9 JUN 2019
MUSE SIMULATION THEORY WORLD TOUR
17 - 23 JUN 2019
THE OVAL INDIA v AUSTRALIA
FEVER-TREE CHAMPIONSHIPS
ICC CRICKET WORLD CUP
1 - 14 JUL 2019
11 JUL 2019
THE CHAMPIONSHIPS, WIMBLEDON
ICC CRICKET WORLD CUP
SEMI FINAL
1 - 5 AUG 2019
12 - 16 SEP 2019
21 SEP 2019
ENGLAND v AUSTRALIA
ENGLAND v AUSTRALIA
T20 FINALS DAY
1ST SPECSAVERS ASHES TEST
5ST SPECSAVERS ASHES TEST
VITALITY BLAST
Visit keithprowse.co.uk/PALife or call 0208 108 7074 to learn more PA Life Print Ad.indd 1
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CALENDAR
2018-19 hospitality events to bookmark Whether you’re looking for a special day out to reward your team or surprise a client, there are a number of events taking place this year and next that you should bookmark in your diary MAY 2019
DECEMBER 2018 Bath Rugby versus Leinster Saturday, December 8, 2018
Take That Thursday. May 2 – Friday, May 10, 2019
Join Bath Rugby as it welcomes the European Champions to the Rec for one of the biggest matches of the season. Call 01225 325 200 to book now.
2019 marks Take That’s 30th anniversary. To celebrate the milestone the band has announced eight dates at The O2. Find out more by contacting 020 8463 2158.
Paul McCartney Sunday, December 16, 2018
Bath Rugby versus Wasps Saturday, May 4, 2019
Paul McCartney will be making his eagerly anticipated return to the road with his new Freshen Up tour. Find out more by contacting The O2 on 020 8463 2158.
Join Bath Rugby in ‘1865 Hospitality’ at the Rec as it hosts the Wasps in the Gallagher Premiership. To book, call 01225 325 200 now.
Bath Rugby versus Leicester Tigers Sunday, December 30, 2018
Michael Bublé Thursday, May 30, 2019 – Friday, May 31, 2019
The festive fixture to attend; join Bath Rugby for a post-Christmas treat at the Rec as it hosts its age-old rivals. To book, call 01225 325 200 and select option one to speak to the dedicated hospitality team.
Grammy-award winning global megastar Michael Bublé will return to the UK next year. Find out more by contacting The O2 on 020 8463 2158.
FEBRUARY 2019
JUNE 2019
Whilton Mill endurance event Saturday, February 2, 2019
Muse Saturday, June 1, 2019
Whilton Mill is hosting an eight-hour endurance event with a maximum of 26 teams, where food and live streaming will be included. Call 01327 843 822 to book.
London Stadium will host the first show of the UK leg of Muse’s Simulation Theory World Tour. Contact Keith Prowse now for more details on 020 8843 7699.
Bath Rugby versus Newcastle Falcons Saturday, February 16, 2019
Fever-Tree Championships Monday, June 17 – Sunday, June 23, 2019
Join Bath Rugby in ‘1865 Hospitality’ as the Premiership season returns and it hosts Newcastle Falcons at the Rec. To book, call 01225 325 200.
The Fever-Tree Championships is an annual event on the men’s professional ATP World Tour that takes place at The Queen’s Club. Contact 020 8843 7699.
MARCH 2019
JULY 2019
Country to Country Friday, March 8 – Sunday, March 10, 2019
The Championships, Wimbledon Monday, July 1 – Sunday, July 14, 2019
Country to Country – Europe’s biggest country music festival is back at The O2 for its seventh year. Find out more by contacting The O2 on 020 8463 2158.
Returning in the balmy summer month of July, Wimbledon will be, yet again, a highlight for any corporate calendar. Contact Keith Prowse now on 020 8843 7699.
Cheltenham Festival Tuesday, March 12 – Friday, March 15, 2019
SEPTEMBER 2019 Rugby World Cup Friday, September 20, 2019
Taking place at Cheltenham Racecourse, attendees will be able to attend either the Champion Day, Ladies’ Day, St Patrick’s Day or World Cup Day. Contact Keith Prowse now for more details on 020 8843 7699.
Childish Gambino Sunday, March 24, 2019 Grammy, Golden Globe and Emmy-Award winning artist, actor and producer Donald Glover AKA Childish Gambino is heading to The O2. Contact 020 8463 2158.
APRIL 2019 Bath Rugby versus Bristol (The Clash at Twickenham) Saturday, April 6, 2019 It’s a West Country Takeover – join the hospitality team at Twickenham – the home of English Rugby for this spectacular game. To book, call 01225 325 200.
Rugby World Cup 2019 kicks-off on September 20, 2019. STH Live offers you the opportunity to purchase the best tickets to the sporting event of 2019 with official hospitality packages. Contact 0208 003 1708 now.
T20 Finals Day Saturday, September 21, 2019 Known as one of the most iconic events, contact Keith Prowse now for more details and to secure your space at the T20 Finals Day on 020 8843 7699.
NOVEMBER 2019 Rugby World Cup 2019 final Saturday, November 2, 2019 Six weeks of action-packed rugby comes to an end as we witness the two best rugby nations battle it out in the Rugby World Cup 2019 final. Contact 0208 003 1708.
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HRP Kew Corporate - PA Life - Nov/Dec 2018 ARTWORK
Historic Royal Palaces
YOUR STORY
Nestled in the heart of Kew Gardens, Kew Palace is the perfect venue for unique and spectacular corporate receptions and dinners.
hrp.org.uk/hireavenue 020 3166 6115
PRIVATE DINING
Dining out Many venues offer a private space for intimate gatherings, but with so many available it can be overwhelming to find the perfect place. We’ve brought you a collection of suppliers all offering private dining to help make the decision a little easier
IMPERIAL VENUES Imperial Venues offers a range of private dining spaces in the heart of South Kensington for up to 300 guests. Spaces range from the historic townhouse 170 Queen’s Gate, which provides an exclusive setting complete with a private courtyard, to the spacious Queen’s Tower Rooms overlooking the Queen’s Lawn and Tower. The Imperial in-house catering team has developed a range of delicious, seasonal, menus including three-course sit-down meals, plus bespoke menus can also be created. What’s more, event organisers can also take advantage of Imperial’s professional event services including audio-visual equipment, a full event management service and on-site accommodation during the summer months. 020 7594 9494
>>>
>>>
>>> NORTON HOUSE HOTEL & SPA Dating back to 1840, guests will feel like they’ve truly escaped the everyday at this historic hotel (part of the Hand Picked Hotels group). The venue retains all the glory of the ‘40s yet incorporates modern design features that make it an ideal venue for private dining and corporate events with no office distractions. Set the scene for a sophisticated celebration and dine by candlelight in one of the function suites in the main house, or choose the conference centre within the hotel’s historic walled garden for an altogether more contemporary backdrop. 01642 706 600
INDIAN ACCENT Following New Delhi and New York, ‘India’s best restaurant’ Indian Accent landed in London at the end of 2017 on Albemarle Street, winning critical acclaim for its inventive dishes using exciting seasonal ingredients. Situated in the heart of Mayfair, the venue is available for full private hire, and also boasts a luxurious private dining space for up to 30-seated guests, making it the perfect choice for intimate gatherings through to large events. Take your pick from a range of exciting bespoke menus, carefully curated by Chef Manish Mehrotra, with an extensive wine and cocktail list to complement any event. 0207 629 9802
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020 7594 9494 | imperialvenues.co.uk
Home to 100 flexible event spaces in South Kensington, Imperial provides all your conferencing needs in one central London location. ■
■
■ ■
Full event management service available In-house catering with breakout areas
Centr al Lon d venue on s for up to 740
State of the art AV On-site accommodation from July to September
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PRIVATE DINING
ROOKERY HALL HOTEL & SPA Ideal for corporate dinners, festive celebrations and even BBQs on the terrace in the warmer months, Rookery Hall (part of the Hand Picked Hotels group) has a variety of function suites to suit every taste and theme. In the original part of the estate, guests will find elegant private dining rooms with feature fireplaces and wood panelled walls. In the purpose-built Nantwich Suite, there are contemporary function rooms with direct access out onto the grounds, as well as a bar and cloakrooms in one self-contained space. 01642 706 600
>>> KEW PALACE Nestled within the heart of the spectacular Royal Botanic Gardens at Kew, this picturesque palace is an ideal location for private dining and intimate receptions that require a hint of royal splendour. This grade I listed venue is both regal and intimate, reflecting its history as the family home of Georgian royalty, particularly that of King George III, Queen Charlotte and their children. Today, the palace’s unique ambience makes it the ideal location for private dining, surrounded by Kew’s enchanting architecture, lavish interiors and beautiful grounds. 020 3166 6115
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>>>
>>> HOUSE OF COMMONS Make history on your own by hosting an event in one of the most famous buildings of the world – The House of Commons. An extraordinary landmark in London, the venue has been the backdrop to some of the most unforgettable turning points in British history. The House of Commons team are pros at organising glittering events – providing anything from a five-course seated meal or lavish afternoon tea fit for the Queen, to impressive riverside drinks in the light filled chic Thames or Terrace Pavilions overlooking the River Thames. 020 7219 3090
MERLIN EVENTS Dining at 135 is a fabulous dining experience for up to eight guests, where the Coca-Cola London Eye will be exclusively opened for your party after hours. The evening begins with a Pommery Brut Royal Champagne reception, followed by a three-course gourmet meal by rhubarb, paired with bespoke fine wine from Layton’s wines in an exclusive private capsule on the London Eye. This truly unmatched experience makes for an incredible employee incentive, or business trip for those who want to experience something unique in London at new heights. 0207 487 0224
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ABBEY BUSINESS & OFFICE SERVICES
GIVE US A CALL AND WE CAN BRING YOU A CUPPA? Outsource your Minute-Taking We provide minute-taking, summaries and transcripts. We offer a professional and reliable service, used and trusted by 90% of the FTSE 100. You’ll receive a document, tailored to your individual requirements, that is ready for use as soon as it is delivered. We’ve been doing this for over 20 years and work with leading organisations across a range of industries.
We currently help our clients with: • Grievance and disciplinary meetings • Board meetings • Financial results • Town hall meetings • Press conferences • Consultations T: +44 (0) 7269 0370 E: infouk@ubiqus.com
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OFFICE SUPPLIES
Getting equipped Whether you’re looking to deck out the office with the latest equipment, or simply in need of updating supplies, we have brought you a line-up of suppliers who all can lend a helping hand As we approach the New Year, it seems fitting to spring clean the office and really take a look at some of the supplies and equipment we use throughout. It’s easy to neglect updating the printer or purchasing new ergonomic chairs and simply sticking with the same old products, however there are plenty of new items that should be considered if you are seeking a few upgrades.
“
are extremely concerning. British businesses have an obligation to look out for their employees’ health and well-being, as a failure to do so can result in injury or illness, as well as poor productivity output. “One simple way to do this is by ensuring workers have access to the necessary ergonomic equipment, to prevent aches and mental distress.”
When you use good, quality office supplies rather than cheaper ones, it gives a lasting impression of the company overall. Vanita Dhand-Panchal
For example, upgrading the stationery cupboard is a simple change that can make a big impact on the working day. Meanwhile, considering new and improved desks, chairs and screens can ensure employees are comfortable in the office. According to Fellowes, 81 per cent of UK office workers spend between four to nine hours sitting at their desks each day, equating to an average of 67 sedentary days per year, making it even more crucial to ensure the office environment is comfortable and up-to-date. Stephen Bowden, an ergonomic expert, said in a release: “These findings
Certainly, selecting some great office supplies is part and parcel of many assistant’s or office manager’s roles, and Vanita Dhand-Panchal, co-founder of Capra NV, believes that they should scour the market and seek out quality items, rather than rush to the budgetfriendly options. “It is essential for PAs to consider purchasing high-quality office supplies, as there is nothing worse than supplies which do not work properly,” she shares. “Plus, when you use good, quality office supplies rather than cheaper ones, it gives a lasting impression of the company overall.”
UBIQUS Let Ubiqus’ badges do all the hard work for you, by getting bespoke badges ready for your event. In just two working days, the company produces professional looking badges with uploaded data and delivers the badges ready-to-go on special trays with fasteners attached. Plus, each of the badges are printed on an eco-friendly material and are individually personalised exclusively for every attendee. PAs love the convenience of Ubiqus’ service and friendly helpful approach, plus the business also offers design work and great attention to detail ensuring all badges look great on the day. Ubiqus assures that once names are sent, clients can rest assured that the badges will be taken care of. Previous clients to have worked alongside the company include the likes of Ernst & Young, Prudential, M&G Investments, Spar, Nordea Bank and many more. 020 7759 2699
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>>>
UBIQUS Ubiqus provides minute-taking services to 90 per cent of the FTSE 100, and delivered over 9,000 documents in 2017 alone. Outsourcing minute-taking can save time and enable businesses to get documents back, ready for use, within 24 hours of the meeting. Ubiqus can provide minute-taking for a range of meetings, whether they are internal, technical or being documented for publication. With expertise in the finance, medical and legal industries, as well as other areas, the company is well-versed in the content of your meeting. “We’ve been doing this for over 20 years so you can trust us to deliver, first time,” says Ubiqus. 020 7759 2699
>>>
OFFICE SUPPLIES
CAPRA NV Capra NV has a history of being highly skilled engineers and a family business that spans over 40 years of manufacturing components for world championshipwinning Formula 1 teams. Ground-breaking technology and sophisticated design are at the heart of Formula 1’s considerable skill, and experiences are needed to manufacture the complex components made of exotic superalloys and rare metals. Capra NV products combine luxury with functionality delivering the finest of writing instruments. Each pen is beautifully produced and makes the perfect gift for your client and comes presented in a double handcrafted gift box. Plus, all collections are British made. 0771 838 9562
>>>
OFFICE OUTLET Committed to supplying productive individuals with the tools they need for success; Office Outlet offers a range of over 5,000 high quality products at affordable prices. As a leading office supply and print service retailer, its dedicated and efficient staff are on hand to help. This year the company has launched several new services; Print Centre online, the Tap2Print app, click and collect, interest free credit and premier accounts, which further extends its services. No matter what your working style, Office Outlet has an option to turn any opportunities into realities. officeoutlet.com
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Halfs PA Life September/October.indd 3
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16/11/2018 16:45
FEATURE
Going green With the Government looking to ban single-use plastics, never has it been more imperative to tackle our plastic usage. Jade Burke chats to some PA Life readers and industry suppliers about what protective steps we can take across the UK The BBC’s Blue Planet had a lasting impact on viewers this year, where its producers and Sir David Attenborough highlighted the plight on our oceans that are sadly being used as a dumping ground for our plastic waste. Plastic is a huge part of our lives at home and in the workplace; you only need to glance around the office to notice how much is used. With the Government set to consider a ban on single-use plastics before the end of the year, now is the time to make changes.
According to WRAP, the amount of plastic waste generated annually in the UK is estimated to be nearly five million tonnes, while the world’s annual consumption of plastic materials has increased from around five million tonnes in the 1950s to nearly 100 million tonnes today – a staggering increase meaning more and more of the material is wasted every year. Fortunately, progress is starting to happen, as Avery UK discovered during its Green Office Week research earlier
this year that 50 per cent of office workers think that ‘being green’ is now a normal part of working life. “Each year different themes and topics dominate the headlines when it comes to what we should be doing to protect the planet. There’s no question that this year plastic is a key focus,” Fiona Mills, marketing director at Avery UK, tells PA Life. “Green Office Week has always focused on the little things we can all do to make a difference. Start off small and cut out what you can.”
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What ways are you reducing your plastic usage? Let us know @PALifeMag
“We all have a responsibility to look at ways in which we can help reduce our carbon footprint and protect the environment.” Douglas Waddell
Greener alternatives It’s been encouraging to see that more restaurants and hotels are cutting back their plastic usage, introducing paper straws and paper cups, meanwhile offices have also started to take note by looking at the amount of plastic they waste on a daily basis, from food containers to delivery packaging. “In a hospitality operation like ours, we are committed to reviewing our processes to ensure the right initiatives are in place to reduce the amount of single-use plastic we have within the hotels and offices as it’s something that we, and our guests, feel passionate about,” Douglas Waddell, operations director at Hand Picked Hotels, explains.
“All our hotels and spas have removed non-essential items such as plastic straws, drinks stirrers, newspaper bags and plastic drinking cups, which have been replaced with either recyclable or biodegradable greener alternatives.” Simple changes, such as choosing to stock reusable canvas bags and coffee cups can make a huge difference on the environment. By getting more staff members involved and knowledgeable of the problems plastic is causing, the industry will have a striking impact on the effect it is having on our world. “About a year ago we removed all plastic cups away from our water fountains and provided staff with a reusable aluminium bottle for their desk,” shares Sara Horner, EA at Hallmarq. “Once a week one of us is also nominated to buy fruit for the office and that person always uses the canvas bags that the company provides; buying fruit that is loose rather than wrapped in plastic is a top priority, too.” Across the UK we have begun to witness more and more global brands make a stand and introduce plastic alternatives. For example earlier this year the Rick Stein restaurants replaced all plastic straws and cocktail stirrers with paper ones, similarly Accor Hotels pledged its commitment to discontinue the use of plastic straws in its restaurants, cafés and bars. “The removal of plastic straws is just one of a number of initiatives we are working on to minimise the impact of our food and drinks venues. Another is to take steps to reduce food waste too,” Shane Munro,
VP of food and beverage at Accor Hotels UK and Ireland, reveals. “Improving sustainability has become not only the right thing to do ethically and environmentally, but also the right thing to do from a business perspective.” Making changes Offices throughout the UK have started to implement new ways to encourage recycling. However, if this isn’t the case in your workplace, Mills shares her tips to make recycling bins a reality. “Talk to management or operations teams about increasing your recycling bins. Have you got one for plastics? How about placing a few more around the office to encourage people to recycle and not just put plastics in with the general waste,” she suggests. Staff should also consider swapping cling film for recyclable aluminium foil or reusable sandwich bags, while reusable tote bags for everyone to use when visiting the shops at lunch time can also reduce the need for plastic bags. Sally Russell, PA at the Greater London Authority, continues: “The Mayor has already stated that plastic bottles are not permitted in our café; we have removed plastic cups from our kitchen and sink areas and replaced them with clear reusable cups. At City Hall, we do strive to be environmentally friendly.” Tackling the issue head-on is essential if we are to make a difference, as Waddell concludes: “We all have a responsibility to look at ways in which we can help reduce our carbon footprint and protect the environment.”
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REVIEW
Checking in:
St Mawes
The Cornish countryside is the perfect setting to catch your breath and getaway from it all, but what can this stunning location oer the corporate world? PA Life visits the Cornwall-based St Mawes Hotel and its sister site Idle Rocks to ďŹ nd out
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Contact: 01326 270 270 | stmaweshotel.com | idlerocks.com Good for: Private dining | Sustainable produce | An incentive trip
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Arriving at the St Mawes Hotel, it’s clear that this is a place to escape to, a quiet corner of the world that you can make your own.
It’s amazing how somewhere that looks so picturesque and beautiful as Cornwall is just four hours away via a train from London – I’ve had meetings that last longer than that. I was thrilled to be able to get the chance to visit the St Mawes Hotel. Located in the tranquil seaside town of St Mawes, I couldn’t wait to see what it can offer corporate guests and Londoners looking to escape the hustle and bustle of the City. Meeting the driver outside the train station of the nearest city Truro, I could feel an instant familiarity and charm that continued throughout the short drive into the Cornish countryside, among the rolling hills and gorgeous ocean views. Arriving at the St Mawes Hotel, it’s clear that this is a place to escape to, a quiet corner of the world that you can make your own. The hotel sits on the seafront, as does almost everything in St Mawes, and most of your needs can be met within the hotel itself. Inside there is a bar and restaurant available, meanwhile The Courtyard Room can also be hired out for private dining events, where guests can host a formal three-course meal. St Mawes is recognised for its sustainability ethos since it sources local produce to respect the Cornish environment, so you can be confident in the fact that you’re supporting all things local when considering the hotel. I was thrilled when I first saw my room – dusky blues, chalky greys and a pure
white colour scheme filled the room – just what I needed to help relax after a busy day with work and travelling. It really is ideal if you’re looking to visit a seaside town with your team to help them unwind as part of an incentive treat. The beds themselves were elegant and cosy, while the bathroom was fresh and modern – I truly couldn’t wait to spend the night. Other new installations include the conference room for work, and the cinema screen for play. During my stay the hotel screened a rugby match in the small, intimate cinema room for avid fans to watch, but what you watch there really depends on you and your party. Sitting down to eat, the food is clean and delicately prepared. Yes, you can eat steaks and other traditional options if you like, but you’ll only be cheating yourself. I jumped at the chance to eat as much fish as possible, as each dish was prepared and served in many ways. The nearest town to St Mawes is the artistic, trendy town of Falmouth, which has seen quite a few changes in recent years. Facing a student boom, the seaside town has a life all of its own, making it an ideal spot for business meetings and trips out with deserving team members. For those seeking the height of class, St Mawes’ crowning jewel is its sister hotel, Idle Rocks; a high-class affair with a restaurant to easily rival that of
its city equivalents, and the price is reflective of the quality on offer without being excessive. I was pleased to visit the second site, as Idle Rocks can offer stunning sea views and an on-site restaurant that takes inspiration from France and Asia. Sitting within its grand, open-plan restaurant the floor-to-ceiling windows show off the panoramic sea view, while sipping on a martini is a truly idyllic experience. It was the perfect end to a serene weekend away. Regardless of which hotel you choose to stay in, it’s certainly worth checking out Idle Rocks if not only for its cocktail list, including its very own Idle Mess, a drink with the look and flavour of an Eton Mess, served in a cocktail glass. When the time came to finally leave and dive back into the bright London lights, it was with a full stomach, a clear head and a spring in my step.
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INTERVIEW
Will you be attending The PA Show? Let us know @PALifeMag
NEW FOR 2019!
PA Life Masterclasses to launch at The PA Show
Each course or seminar will be bought to you courtesy of PA Life Masterclasses. Watch this space for further information.
What to expect from
The PA Show 2019 This year has seen The PA Show undergo a major re-brand having previously been named office*, but that’s not all that’s new. The 2019 show will welcome new exhibitors, a corporate gifting pavilion and more interactivity than ever before. Jade Burke catches up with event director Duncan Siegle to find out more
PA Life is the proud media partner for the show
PA Life Masterclasses will launch at the 2019 event
You have rebranded from office* to The PA Show – can you tell us a bit about why you have rebranded? office* show has been a well-established brand among a certain community for a long time, but we felt it was time for a much-needed change. The role of the PA has evolved dramatically over the past few years and become an essential aspect of a business and we wanted the show to reflect their importance, but also to talk to them and say ‘this is your show’. There are hundreds of thousands of PAs and professionals in similar roles that could attend and we want them to know there is a show and it is all for them. Will International Confex be a part of the show still?
Absolutely! Event management is a core part of many PAs’ roles, so it makes perfect sense to continue the colocation. Both shows offer many things for the visitors so there is a large crossover and we continue to promote this and that both shows are free to attend for all. It’s the largest gathering of event organisers in the UK, so it really is a must attend two-day event. Will there be any noticeable changes throughout the show this year? Aside from the name and an expected improvement in the weather, we are putting on an event that PAs will truly feel is for them. The seminars, bought to you by PA Life Masterclasses, will be updated and
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PA Life Club readers will benefit from two free courses as part of their Club membership using code PALCOMP19 (value £90). Meanwhile, PA Life readers will receive 50 per cent off each course session using code PAL5019.
improved, but with returning favourites. The experiences will be greater, plus the show will be more interactive and the features more exciting. There will be more to see, do and learn including a luxury corporate gifting pavilion. We are about to announce a new, well-known High Street brand as our headline sponsor as well, and we continue to work with our long-standing sponsor Absolutely in new and innovative ways. Are there any interesting facts you can tell us about the show? This year will see the 50,000th visitor come through the doors of the show. Why should PAs visit? What sets The PA Show apart from other exhibitions? There are so many events and meet-ups that PAs can attend, but The PA Show continues to be the largest event that covers every aspect of a PA’s role and more. It’s also the one show that everyone wants to be involved with, as reflected in our partnerships, it is truly at the centre of the PA world.
Are there any new exhibitors joining the show floor? Yes, as you would expect we already have a long list of new and returning exhibitors and partners. New for 2019 we have the soon-to-be announced sponsor, as well as companies like Diamond Air International, VACT Limited, Doggy Café (come and de-stress by petting the overly friendly dogs, I kid you
“
at PA Life will be on The Keynote Theatre as well. Last year Ricky Martin appeared with his PA. Are there any celebs confirmed to attend next year? This session was really well received by our visitors, particularly as it included Ricky Martin’s PA. This was in partnership with our charity Jeans 4 Genes, who we
There are so many events and meet-ups that PAs can attend, but The PA Show continues to be the largest event that covers every aspect of a PA’s role and more.
not), Primary Live and First4venues – this short list shows the diversity of exhibitors that The PA Show continues to attract. Are there any particular workshops or speakers guests should look out for? We have approximately 50 sessions scheduled so there are far too many to mention here, but Paul Pennant from Today’s PA will be back at Olympia to educate and entertain. Laura Belgrado will be running a motivational session on believing in yourself to make it happen and ongoing favourites such as Rosemary Parr, Lindsey Taylor, Abigail Jones and Shelley Fisher will be on hand for further education. And let’s not forget the team
are working with again to create two ‘celebrity’ sessions in a similar vein. One should include a very high profile figure from the world of TV and commerce, who may be strongly associated with the new headline sponsor. Watch this space. How would you like to see the show evolve over the years? The PA Show has something for all PAs no matter their industry or level of experience, and I would like to see The PA Show right at the centre of their world, via which the industry can feed off of for everyone’s benefit. Everyone who works within this market should work with The PA Show – our doors are always open.
Register to attend and secure your free space now at: https://pas-2019-visitor.reg.buzz/website. PA Life will also be hosting a panel session on Tuesday, February 26 2019, at the show focussing on the impact Brexit will have on business travel.
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CITY GUIDE
TRURO Despite being located by the peaceful Cornish countryside, there is nothing quiet about Truro. From locally sourced food to unusual team-building ideas, visitors will discover plenty DRINK
EAT
Hooked Seafood fanatics should head to Truro’s Hooked, a restaurant that specialises in serving some of the best fish the Cornish water has. Every dish is inspired by the changing seasons, plus diners can watch their food being prepared in the kitchen. hookedrestaurantandbar.co.uk
£
Tabb’s Available for lunch, dinner and Sunday roast, Tabb’s provides some exquisite fine dining courses in the heart of the city. From the slow braised neck of lamb to the grilled fillet of ray wing, you won’t leave disappointed with the variety of offer. tabbs.co.uk
££
Mannings Looking for a lively bar with a variety of cocktails? Look no further than Mannings, where guests can enjoy their favourite tipples. Whether you prefer a sweet treat or something a little bitter, this bar can cater to every need. manningshotels.co.uk/bar
£
STAY
EXPERIENCE
Skinner’s Brewery Getting to experience the inner workings of a brewery is a quirky alternative to a team-building activity, and Skinner’s Brewery can offer a memorable day. Group tours can be booked for up to 50 people from Monday to Saturday. skinnersbrewery.com
£
Burrell Theatre Truro’s Burrell Theatre hosts a mix of performances throughout the week, including theatre, dance, live music and film showings. Plus, it can also be hired out for conferences or product launches, with a seating capacity of 200. burrelltheatre.com
££
Butsopher Jones Looking for a place to meet with friends or enjoy a tipple after work? Cue Bustopher Jones, whose interesting wine menu boasts bottles from around the world. The cocktails are to die for too; check out the ‘Prickly Pear’ on your visit. bustopher-jones.co.uk
££
Merchant House Located ten minutes away from the city centre, Merchant House provides great value for money, as well as everything a business guest could need. The hotel boasts on-site parking, free wifi, plus copying and printing facilities. merchant-house.co.uk
£
The Alverton This Grade II listed building is nestled on a hillside, where it has stood since 1830. Inside, The Alverton offers afternoon tea in its on-site restaurant, while its five function suites can cater for groups of two up to 180. thealverton.co.uk/truro-hotel
££
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AN AWARD-WINNING EXHIBITION FEATURING THE INDUSTRY’S BEST EVENT VENUES & SUPPLIERS
Discover
Learn “ What a great event. I came away inspired and energised.” BT “ The seminar sessions are always fantastic.” Ministry of Defence “ Very engaging and well organised.” British Water “ A yearly event I never miss!” Stephenson Harwood LLP
Register for your complimentary ticket today londonsummereventshow.com
Be inspired
REVIEW
Where’s your favourite spot for private dining? Let us know @PALifeMag
{Tried & tasted}
Private dining Finding a standout venue to host an intimate evening isn’t always an easy task as a lot of elements need to be considered, from the food and wine to the ambience. We’ve found a variety of venues scattered across London all offering unique private dining options
BOB BOB RICARD Soho, London 020 3145 1000, bobbobricard.com -------------------------------------------------------Armed with a ‘Press for Champagne’ button on every table, Bob Bob Ricard will provide the much needed ‘wow’ factor for diners. Inside guests will be able to find an English and Russian menu that has reinvented classic dishes with the finest ingredients. Modelled on the Royal Dining Carriage, with shades of opulent blues and golds splashed throughout the décor, the restaurant’s private room can seat groups of nine up to 16. The intimate room is subject to a minimum spend of £500 at lunch and £1,000 at dinner, plus there is no charge for room hire.
THE COAL SHED Tower Bridge, London 020 3384 7272, coalshed-restaurantlondon.co.uk -------------------------------------------------------Thanks to its stunning location close to Tower Bridge, The Coal Shed offers diners a fantastic setting to enjoy some coal roasted meat and seafood. On-site the venue features a private room that can cater for groups of ten to 20 people, making it a perfect spot for corporate entertaining. This room is available for hire seven days a week for either lunch or dinner, where guests can choose from the two specially created seasonal group dining menus – expect plenty of succulent meats and fresh fish. If you’re looking to make an impact with larger groups, the mezzanine can be hired for up to 50 people, where canapés and drinks can be enjoyed. Event organisers will be pleased to know that this venue also doesn’t charge a hire fee for any private space, meaning this restaurant should be at the top of the list for anyone seeking a private dining venue.
THE GREENHOUSE Mayfair, London 020 7499 3331, greenhouserestaurant.co.uk -------------------------------------------------------This restaurant holds two Michelin stars, so diners can expect big things in terms of the cuisine, ambience and décor. Outside guests will find a landscaped garden decorated with stone artworks, meanwhile, elements of the garden have been incorporated inside, from the colour palette to the natural materials. For guests looking for a more intimate experience, The Greenhouse’s private dining room is available to hire for up to 12 guests. Set around a circular table, the room can be used from Tuesday to Friday, for lunch and dinner, and on Saturday evenings for dinner.
NORTHBANK Paul’s Walk, London 020 7329 9299, northbankrestaurant.com -------------------------------------------------------Diners can soak up the beautiful views of the River Thames while they enjoy an intimate evening for up to 20 seated guests inside the Northbank restaurant’s private room. Separated from the main venue by a pair of drapes, the space provides a private area, while still being situated within the thick of it. Known for its extensive seafood offering, diners will not be disappointed. From the Cornish cod and tempura pollock fillet to the steamed mussels and lobster thermidor, the food and location will be something everyone remembers.
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26 & 27 February 2019, Olympia London
The UK’s largest gathering of PAs & EAs: • • • •
CPD accredited training, provided by leading trainers Star-studded & aspirational Keynote sessions Innovative & varied suppliers and service providers Networking sessions hosted by associations & networks
Register now for your free visitor badge! www.thepashow.com
PALife_11.18_000_PAshow.indd 1
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CELEBRATING
5 YEARS All the latest member news and gossip
Proudly sponsored by
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OUT OF PAOFFICE LIFE CLUB
The House of Comm ons provided a breakfast fea st.
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of The venue is capable nts. eve of iety var a g hostin
rcase The breath-taking stai be at Luton Hoo is one to make marvelled at and will . a memorable impact
rclass d the final PA Life Maste JJ Media Group hoste rks Wo ce at its Perseveran of the year in October to were given the chance es de en att studio, where s tive en inc d an s ard e of rew discuss the importanc rs. with key industry supplie
WHAT YOU MISSED…
chance Club members got the food. ne fi ’s tel ho the to sample
The breath-taking stairc ase at Luton Hoo is one to be marvelled at and will make a memorable impact on guests.
ckdrop for a breakfast FAM trips, a stunning ba rning made up the past meeting and a day of lea for its members few weeks of the Club
Eastbourne is home to The Grand Hotel, which is capable of hosting conferences, private diners and meetings, all on the picturesque seafront.
There’s no shortage of event space at the ven ue
.
d five The Chilworth is locate . ton ing dd minutes from Pa
WELCOME TO THE CLUB This issue we’d like to welcome Jane Worth from Brambles, Zaid Habtemariam from Emirates, Lisa Herbert from Greenwood, Julie Beechey from Network Rail, Isabelle Sedgwick from Bluefield, Caroline Lockhart from Arup, Teren James from Synos Health, Asha Bharadwa from Santander, Dominik Sliwinski from G- Research and Kay Deveney from Johnson Matthey to the PA Life Club.
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3
1 Competition: Dinner for two at Uli This December, PA Life Club members will be given the chance to win a three-course meal, courtesy at Notting Hill’s trendy restaurant Uli. The party of two will be provided with a bottle of house wine, as well as a choice of some of the menu’s delicious Asian dishes, including teriyaki black cod, stir-fried beef fillet, Thai green curry and much more. Head to palifeclub.co.uk now to enter.
Visit the Royal Berkshire Conference Centre
FIVE
On December 4, PA Life Club members will be given an exclusive opportunity to view the Royal Berkshire Conference Centre. On the day, guests will be given a tour around its spaces and facilities, followed by some networking opportunities and bowl food.
THINGS TO DO Networking, learning and things to keep in mind
4
Share your thoughts on the PA Life Club
Since the PA Life Club’s introduction five years ago, we have consistently tried to listen to our members to find out what they want from a dedicated industry club. If you would like to share your thoughts, please fill in this short survey here: surveymonkey.co.uk/r/TLHN3RQ
2
Windsor FAM trip The Agendo Organisation and Royal Borough of Windsor will once again be treating Club members to a trip to Windsor. Taking place from November 30 to December 2, guests will be given the opportunity to visit exclusive hotels and soak up the beautiful town of Windsor.
Enjoy an idyllic stay with New House Farm
5
In January 2019, Club members will be treated to a relaxed FAM trip thanks to the Lodges at New House Farm. Kicking off at 3pm on January 18, 2019, a tour of the lodges will be provided, followed by dinner and breakfast the following day, before check-out.
JOIN THE INDUSTRY’S MOST VIBRANT CLUB FOR PAS AND EAS VISIT: palife.co.uk/pa-life-club 52,53 PA Life November_December_v4.indd 2
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PA LIFE CLUB
Work & life
Having spent ten years in the industry, Sharan Clair, PA to creative director, product director and design director at Cath Kidston, has been privy to witness the role of an assistant shift and evolve. Here, she shares why being a PA is a lifelong career, not just a starter job and what gets her up on the dancefloor What inspired you to start a career in the PA industry? I had wanted to be an actress in the beginning, but after realising how tough and lonely that life could be it was time to re-evaluate. I was always organised and liked looking after people so when I noticed a job advertising for a PA I thought I would apply. I got that role and fell in love with being an assistant and ten years later here I am. How did you get your current job? After working for a number of finance executives I yearned to work with more creative executives in a more artistic
“
I expected Devil Wears Prada meets Ugly Betty, but thankfully it is nothing like that. The people I work with are some of the nicest people I have ever met, plus it is so much fun and really fascinating. I love watching the designers work from inspiration to building a print then a product. I go into shops and know who designed what which is great, but my bank balance might not agree. What are the biggest changes you have seen impact the PA industry? When I started it was seen as a lowprofile job and was a lot more secretarial than it is now. Over time I have seen my
PAs have a unique position where we can be subjective about our workplaces and offer insight into team morale, workplace issues or ideas of better processes.
industry. I started actively looking on LinkedIn and found an advert for a PA at Cath Kidston. What’s it like working in the fashion industry as a PA?
role become more interesting and larger in scope. PAs have a chance to be such a powerful force within a company if they are used correctly. I’m pleased to see that being a PA is now seen as a lifelong career and not a starter job.
Do you think assistants deserve more recognition? Absolutely! I have worked in companies where the PA role is underestimated and underutilised. I hate it when people say ‘just a PA’ or treat you like you are a lowly member of staff. We have a unique position where we can be subjective about our workplaces and offer insight into team morale, workplace issues or ideas of better processes. I do think things are changing and PA Life is part of that. I always work to raise the profile of being a PA so it is great to see a publication dedicated to that. What would the name of your autobiography be? Organised Chaos. What tune gets you on the dancefloor? Payphone by Maroon 5.
Creating relationships between PAs and their industry suppliers Forum Events Media Forum House , 71 Mead Lane, Hertford, Hertfordshire, SG13 7AX
Website: palife.co.uk Twitter: @palifemag Editorial: editorial@palife.co.uk
Sales: charlotte.russell@palife.co.uk Design: 155Creative Printed by: The Manson Group
An annual subscription to PA Life is £25, contact Freddi Jackson on 01992 666720 to secure your copy now
Media Partners and Associations
All material in the publication is covered by copyright. No part of this publication may be reproduced or transmitted in any form – electronic, mechanical, photocopying or otherwise – whole or in part, without written permission of the publisher © 2018 Forum Events Media Ltd. While considerable care has been taken in the production of this issue, no responsibility can be accepted for any errors or omissions. No responsibility can be accepted for unsolicited manuscripts, photographs, artwork or equipment. All correspondence is assumed to be for publication unless clearly stated otherwise. Data protection statement: Readership information held by Forum Events may be shared with any member of Forum Events and associated brands for the purpose of marketing and publication. From time to time, providing the correct consent has been obtained by ourselves beforehand, we may share data with relevant third parties whose services we believe may be of value to you.
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DON’T LET THIS BE YOUR LAST ISSUE OF PA LIFE
Join the PA Life Club today and enjoy a FREE subscription to the UK’s leading resource for PAs and EAs. It’s just £89 for a full year – that’s less than a cup of coffee each fortnight! As a member you’ll receive:
A full subscription to PA Life magazine
Entry into exclusive Club competitions
Partner offers and discounts
Huge discounts on a wide range of online learning courses
Priority invites to networking events
Access to a private LinkedIn group where you can share ideas and challenges
Invitations to FAM Trips
Access to exclusive content on the PA Life Club members-only website
Access to quarterly masterclasses
For more info contact Freddi Jackson: 01992 666720 or f.jackson@forumevents.co.uk Sponsors:
Sponsors:
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@PALifeMag
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