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DGCA TO COMPENSATE INVOLUNTARILY DOWNGRADED PASSENGERS BOOKED ON AIRLINES

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THE BIG PICTURE

THE BIG PICTURE

THE AVIATION REGULATOR

Directorate General of Civil Aviation (DGCA) announced that there will be norms in place to compensate a passenger whose air ticket for a particular class has been involuntarily downgraded by an airline. e move comes as complaints continue to rise about airlines involuntarily downgrading tickets issued to passengers. e amendment will allow the passenger, who is downgraded involuntarily from his booked class of ticket, to receive the full value of the ticket including taxes as a refund from the airline. e airline will y the passenger free of cost in the next available class, the regulator stated. However, the proposal will go through stakeholder consultation. Following this, the nal regulation will be published and made applicable a erwards.

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