ISSUE 50 SEPT 2022 THE VOICE OF THE NEW ZEALAND AUTOMOTIVE INDUSTRY OUTSMART THE ELEMENTS™ Visit rainx.co.nz Available from leading automotive and hardware retailers. APPLY TO GLASS. DEFY THE ELEMENTS. CONTINUED ON PAGE 4
Open to NAPA Auto Parts Trade Account customers operating within New Zealand only. Promotion starts 12:01am on 1 September 2022 and ends at 11:59pm on 16 October 2022. Every $500 spend on selected brands during the promotional period gives 1 entry into the draw. Every $250 spend via PROLink on selected brands during the promotional period gives one entry into the draw. Spend is cumulative across invoices. Images for illustration purposes only and may differ slightly. The selected brands are: Kelpro, Black Tips, Drivetech4x4, FloKool, NAPA, OEX, ProSelect, Fuelmiser, Great Whites, RDA Brakes, Thunder and Tru-Flow. Promotion excludes Cash Sale account purchases. Customers must have an up-to-date Trade Account to claim their prize. Prize includes x2 NAPA Branded Arcade Games and x20 pairs of NAPA bar stools.
2x
VALID 1ST SEPTEMBER - 16TH OCTOBER 2022 SIMPLY MEET THE MINIMUM SPENDS ON SELECTED BRANDS AND GO INTO THE DRAW TO WIN
spend on selected brands puts you in the draw to win spend on selected brands via PROLink puts you in the draw to win NAPA arcade games with built-in fridge and loaded with over 50 games 20x pairs of NAPA bar stools
your
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3 the automotive industry doing? This month we start a new series talking to business owners called Industry Perspective. First up we hear from Pat Tasker from InspectA-Vehicle Wanganui, Ben Coote from Auckland’s Superior Automotive Service, and Ben Watson from Hamilton’s Mainstreet Transmissions. There and elsewhere in this issue signs are positive. As our front page shows, GPC, the company behind Repco, NAPA Auto Parts and other key suppliers, is showing deep faith in the future here with a multi-million dollar investment in a new distribution centre. It not only enables growth but its systems and scale look set to take service to the industry to new levels. Back in the core SME territory we see Qualitat European Motors celebrating 50 years in the business. It too is growing, adding a parts division in Christchurch to service the South Island. We also see Century Distributors is expanding its range of own brand hoists, moving into new four-post territory with two new lifts. There’s plenty going on and growth remains a key feature. Ian Parkes, Editor3814 From the Ed.GPCContentsbuildsnext generation supply chain Cover / 4 Win a ‘Frosty’ fridge with Fuchs 8 Launch Tech anniversary offer 12 Projecta inverters now hitting 3000W 16 Century launches four-post hoists 17 Bugs clean up on the benchtop 18 Steiner Professional built tough 20 Tech feature: Crankcase pressure 22 Car feature: Saluting the General 28 Industry perspective: Q&A 32 Qualitat European celebrates 50 years 34 Product profiles 40 Supplier directory 44
“The new distribution centre will be the most technically advanced, not just in New Zealand, but in the southern hemisphere,” Jonathon says.
4 Auto Channel Issue #50 September 2022
The first staff to move into the new premises will be the GPC New Zealand industrial division — the teams from SAECOWilson, HCD Flow Technology, Seal Innovations and Conveyor & Transmission.
Completing the physical construction marks a significant milestone in the three-year project. Full capability of the site is due to be achieved in NovemberJonathon2023.paid tribute to contractors Calder Stewart who have managed to deliver the building on time and under budget, despite the much publicised supply chain disruption, materials supply issues, staffing and inflationary pressures of the past 10 months.Thenext big step will be the installation of the ‘next generation’ automated Schaeffer racking and stacking system, planned to take place over the next six Jonathonmonths. says the automation system designed for 70,000 SKUs is designed for maximum efficiency, which involves ‘auto organising’ overnight to enable optimal picking availability the nextTheday.chauffeur system being installed will be the first of its kind in the Southern Hemisphere. The Schaefer systems to be installed include small load container systems, shelf retrieval machines and shuttle systems designed for rapid access. They are modular systems that can be expanded as required. Other Schaefer technologies include the Logimat vertical lift modules which are, effectively, oversized drawer cabinets, a chain-driven carousel that pulls out relevant trays from a vertical stack and delivers them to the operator at ground level. Other technologies include the Navette automated miniload system which runs on rails at the front of racking units. Each Navette can 1147
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−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−− EDITOR Ian Parkes, editor@autochannel.co.nz DESIGNER Day Barnes MEDIA SALES Mike White, michael.white@parkside.co.nz ADVERTISING COORDINATOR Kealy Mathews −−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−− AUTO CHANNEL IS PUBLISHED BY PUBLISHER Greg Vincent, greg.vincent@parkside.co.nz BUSINESS DIRECTOR Michael White, michael.white@parkside.co.nz GENERAL MANAGER Simon Holloway, simon.holloway@parkside.co.nz WORKFLOW MANAGER Emily Khov PRINTING Ovato orParksidereason.Parksidepartlossphotograph,representationprovidedomissions,magazine,ParksideNOTICE−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−TOADVERTISERSMediausesduecareanddiligenceinthepreparationofthisbutisnotresponsibleorliableforanymistakes,misprints,ortypographicalerrors.ParksideMediaprintsadvertisementstothepublisherbutgivesnowarrantyandmakesnotothetruth,accuracy,orsufficiencyofanydescription,orstatement.ParksideMediaacceptsnoliabilityforanywhichmaybesufferedbyanypersonwhorelieseitherwhollyorinuponanydescription,photograph,orstatementcontainedherein.MediareservestherighttorefuseanyadvertisementforanyTheviewsexpressedinthismagazinearenotnecessarilythoseofMedia,thepublisher,oreditor.Allmaterialpublished,gathered,createdfor Auto Channel is copyright 2022 Parkside Media Limited. All rights reserved in all media. No part of this magazine may be reproduced in any form without the express written permission of the publisher. automotivetoautomotiveAuto−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−Channelisthebestwaytoreachthewiderindustry.Thepublicationisdirectmailed11,298NewZealandbusinessesinthefollowingsectors: Automotive workshops, parts importers and distributors, transmission specialists, automotive recyclers, towing operators, panel beaters and painters, crash repairers, tyre dealers, suspension and underbody repairers, steering specialists, towing operators, auto-electrical repairers, newand used-car dealers, air-conditioning repairers, heavy-machinery dealers, trucking and transport We have the scale now not just to improve our own business but to be a partner in improving efficiency and acrossperformancethesector
It’s also a key component in consolidating several distribution centres into one at the new location. Five local distribution centres will effectively move into the new building over the next twoWhileyears.the move will reduce duplication of systems, Jonathon says all 100 of the current staff will have the opportunity to relocate.
The building project started in February 2021.
Future-proofing
“We see great potential here to elevate performance standards to levels not seen here before, and that level of support will improve the automotive service industry’s own efficiency and performance.“Wehavethe scale now not just to improve our own business but to be a partner in improving efficiency and performance across the sector, which in turn has flow-on benefits to New Zealand Inc.”
Streamlining stock control Behind the scenes, GPC has been rationalising the support networks of several wholly-owned subsidiaries at the same time as building up the relatively new Napa Auto Parts division. Moving to a common stock management system, for example, simplifies processes, reduces cost, and increases the visibility of SKUs across the network.
“There will be no redundancies as a result of this development. It’s a measure of the growth we believe this investment will deliver that we fully expect it will lead to more employment opportunities in the future.”
“It will ramp up our service delivery but it also demonstrates our commitment to the future of the automotive and industrial aftermarket in New Zealand. It provides a platform for future growth.
The new distribution centre will support GPC’s 120-branch network of its retail arm Repco and trade Napa stores, as well as Motion New Zealand — its industrial supply business — across New Zealand.
3. New DC will be the most technologically advanced in southern hemisphere
Five local DCs will move into the building in the next two years. No redundancies – all 100 staff relocating and anticipate further opportunities
GPC makes significant investment in Auto and Industrial aftermarket supply for New Zealand (our commitment to the future of the market in NZ)
TECHNOLOGY
INFO: Schaeffer Systems first of its kind in Southern ‘NextHemispheregeneration’ technology Automation stacks make it faster, safer and highly accurate for staff leading to better speed to customers and a positive environment for staff Built for 70,000 SKUs the automation system will ensure maximum efficiency, auto organising overnight for optimal pick availability
5 access up to eight storage levels and they can be arranged to access heights of up to 24m.
On time and under budget delivery from Calder Stewart despite the unique challenges of supply chain disruption, supply scarcity and covid impacts on build time and team Build of Schaeffer automation system has commenced and will take a further six months. Full capability of the site will be in use at completion of this large capital project due in November 2023
• Distribution Centre will service GPC Automotive and Industrial, supporting 120 branch network of NAPA and Repco and the Motion New Zealand industrial supply business
Jonathon says another key driver of the project was to improve safety for staff in the distribution centre.
The new distribution system has also been designed to improve sustainability over the warehousing it replaces. It is expected to deliver a 35 per cent water saving by recycling rainwater captured onsite. Solar panels and advanced energy control systems will also ensure energy savings, and electric fork lifts will be used..
First to move into the new facility is the GPC NZ Industrial team – Motion New Zealand — comprising the SAECOWilson, HCD Flow Technology, Seal Innovations and Conveyor and Transmission businesses
GPC (Repco, NAPA and Motion Industries) Auckland Distribution Centre: The Building is Complete!
Ultimately the new distribution centre
While forklifts will be used in parts of the warehouse, they will be electric, reducing exhaust fumes and the hazards of fuel handling.
KEY MESSAGES Building is complete on new GPC Distribution Centre (final completion of project 2023)
BUILD INFO: Site is 28,000 sqm, 5.8 hectare (eight rugby fields), Puakigreenfield.Drive, Wiri 7,500 cubic metres of concrete poured, 245 precast panels and 31,800sqm of roofing steel 21 roller doors and 650 sqm of office and staff Designedamenities for the future of aftermarket parts in NZ the building will hold 140,000 different stock lines at completion
ABOUT PROJECT:
SUSTAINABILITY: 35 % annual water saving with recycling rainwater for toilet system Solar panels and advanced energy control systems ensure energy savings Electric forklifts will be in use
4. Facility will power the future of GPC supply chain, empowering market leading enhancements in our speed to customer and supply chain accuracy. We know customers want faster and we have built this to deliver 5. Clear focus on safety and sustainability for our team
PRESS RELEASE (BUSINESS) BRIEFING POINTS:
The level of automation being introduced will significantly reduce the physical effort needed compared with more manual systems. retrieving stock at height.
• Started in Feb 2021, the DC building completion marks a milestone in this three year project
Another solution is the Schaefer miniload crane (SMC) which automates retrieval of container cartons and trays from conventional racks, permitting higher density stacking than is possible with conventional forklifts.
“These components are crucial parts of a vehicle’s steering and suspension system and must be in excellent working condition, as they have great influence over a driver’s ability to maintain vehicle control and comfort,” says KYB group product manager, Larry componentsCoulthard. have a long-standing groups are generally integrated to premium steering components is a smart approach, every time. KYB has been steering you in the right direction for more than 50 years.” Established in 1919, KYB began as Kayaba Research Centre in Japan. Today KYB has become a world leader in the development and application of hydraulics technology. The company also supplies the automotive industry with components such as air suspensions, power steering systems, hydraulic pumps, motors, cylinders, and valves. Likewise,
NGK HAS TAKEN THE EFFORT OUT OF FINDING THE CORRECT SPARK PLUG FOR YOUR CUSTOMER’S VEHICLE Many spark plug suppliers recommend a single part number for a variety of vehicles, but NGK knows this ‘one size fits all’ approach compromises performance. When spark plugs are generic, important attributes are often compromised and this can have a big effect on performance and longevity.
“If the spark plug is too cold then carbon fouling can become a problem, while if the spark plug is too hot, pre-ignition can occur that can cause serious engine damage,” says James.
“To assist mechanics and automotive technicians to quickly and easily identify common spark plug issues, we have developed a series of short videos that you can check out on our website,” says James. “At NGK Spark Plugs Australia, we are engine ignition specialists,” James says. “We partner with OE engine manufacturers to ensure all NGK Spark Plugs meet exacting engine-specific requirements.” He recommends choosing the spark plug engineered for your engine and choosing NGK. To find out more visit ngk.com.au.
OE SUSPENSION MANUFACTURER KYB HAS LAUNCHED A RANGE OF ‘IN-DEMAND’ REPLACEMENT STEERING COMPONENTS TO THE AUTOMOTIVE AFTERMARKET KYB has been designing and manufacturing steering components for OE customers for more than 50 years and this extensive experience has been applied to the development and quality of the KYB aftermarket range. NGK will initially stock five KYB steering product groups. These are ball joints, tie rod ends, steering rack ends, stabiliser links and control arms
“Our research has found that installing a spark plug that is not specifically designed for the engine in which it is being installed can result in some pretty serious side effects, the biggest of which is the heat range,” explains James Filshie, general manager of the product division at NGK Spark Plug Australia.
6 Auto Channel Issue #50 September 2022
KYB moves into steering components aftermarket
“Any manufacturer who still believes they can produce a spark plug to suit multiple applications is living in the dark ages. This old-school type of thinking disregards advancements in modern engine evolution and can compromise precision engine output, reliability, and fuel efficiency.”
Engine manufacturers spend many years researching and developing a new engine design. During this complex process, every engine component, including the spark plug, is engineered and tailored to perfectly match the make and model.
“Being the largest OE spark plug supplier in the world means that we work hand-in-hand with vehicle manufacturers during the development of each new engine configuration,” says James. “We engineer spark plugs specifically designed to suit each engine’s individual requirements to ensure optimum performance.”
In addition to heat range, there are a number of attributes which can impact the vehicle when a spark plug is commonised. These include the centre electrode projection length, number of ground electrodes, ground electrode design, and double fine electrode (DFE) design.
One size spark plug does not fit all
Manufactured with state-of-the-art techniques, NTK’s dedication to quality ensures outstanding reliability across a range of sensors that are vehicle specific.
KYB is the Original Equipment Supplier to 1 in 5 cars in the world. A strong commitment to ongoing research and development paired with advanced technologies and strict production quality control, KYB provides a complete suspension solution with a premium range of suspension accessories. an ignition system requires perfectly paired components. An NGK Ignition Coil is designed to harmoniously work with NGK Spark Plugs to ignite the fuel mixture and provide the very best engine performance and fuel economy.
PARTNERS IN QUALITY IGNITIONSYSTEMS Optimising
COMPLETE SOLUTIONSUSPENSIONNGK.COM.AUKYB.COM.AUPh1300554059NGKSparkPlugsAustralia
SENSOR SPECIALIST
When looking for new lifts, consider new technologies that enhance operator safety and lift performance, such as touch-screens and step-by-step instructions, putting all lifting information directly at the fingertips of the busy tech on the shop floor.
Promoting a safety culture in a heavy-vehicle maintenance workshop is essential. Service bulletins, safety messages, and continuously updating technicians’ skills are vital to a smooth-running maintenance facility. Consider implementing a read and sign process so that you know that all have had access to all the relevant technical service bulletins or new processes.
8 Auto Channel Issue #50 September 2022 Go Frosty!
Vehicle weight and height matter. That is why facility maintenance workers should know, in advance, the weight of the heaviest vehicle they intend to lift and make certain that the lift selected is certified to meet or exceed that capacity. As for height, always measure the height clearance of the facility – prior to selecting a lifting system – to ensure ample room to raise a vehicle for servicing. Further, note the height of the tallest vehicle you intend to lift and make certain there is sufficient room to raise the vehicle to a height that permits a technician to work comfortably underneath the vehicle.
WIN A MARK ‘FROSTY’ WINTERBOTTOM FRIDGE AND YOU’LL BE CELEBRATING
During lift setup, check the perimeter of the lift to confirm that nothing obstructs its path and there are no hazards in the lifting area. Lift the vehicle no more than 30mm off the ground, pause, and do another sweep of the area to check that there are no impediments. Then, lift the vehicle to a height that allows the technician to work comfortably underneath it. Select lifts that include an independent mechanical locking system as a standard feature so you can lower the lift into its locks before technicians get to work on the vehicle. Maintain a strict maintenance schedule — make certain that all lifts are subject to a regular program of scheduled maintenance — in accordance with the manufacturer’s recommended schedule — and receive an annual lift inspection by a certified lift inspector.
VEHICLE
WALK AROUND AND MAINTENANCE
CREATE A SAFETY CULTURE
The 2015 Supercars champion, who also won Bathurst in 2013 with Kiwi Steven Richards (son of Jim), is driving the Fuchs Lubricants-sponsored Team 18 Holden ZB Commodore in this year’s championship. Naturally Team 18 uses Fuchs lubricants. They are also used by sponsored drag racing teams Lamattina Top Fuel Racing and Zappia Top Door Slammers in Australia. In New Zealand Fuchs sponsors speedway team HLR Racing. Now picture that big Team 18 car looking right at home at your place, fronting rows of refreshments in your Frosty Fridge. A nice big bit of genuine Supercars Championship team merch will only add to the atmosphere, especially as it will also help you to cater for the event. Oh, by the way, the fridge comes empty. The selection of refreshments is down to you. But as every responsible host knows, you should also serve food with drinks so Fuchs Lubricants is also generously offering up a second prize, a free-standing George Foreman Grill. Both prizes are being offered specifically to celebrate the Supercars Championship round in Pukekohe. That means only fans in New Zealand will be eligible to win the prizes
Five-step commercial vehicle lift checklist
FOLLOW THIS SIMPLE CHECKLIST TO ENSURE SAFE AND FIT-FOR-PURPOSE LIFT OPERATION LIFT SELECTION
THE SUPERCARS CHAMPIONSHIP IN STYLE T he Supercars Championship is coming to Pukekohe in September and Fuchs Lubricants is giving you the chance to win a Frosty Fridge to help you celebrate with a cold one! Being at Pukekohe is obviously the best way to enjoy the championship but if you can’t get trackside for this or more distant rounds, watching them on the telly with mates will be a close second, especially if you have a few cold ones close at hand. Well, Fuchs Lubricants is here to help. They are giving you the chance to win a 98-litre ‘Frosty Fridge’ featuring, of course, a big picture of Supercars star Mark ‘Frosty’ Winterbottom.
TECHNOLOGY MATTERS
CHILL WITH A FROSTY FRIDGE Fuchs Lubricants are giving you the chance to win a 98-litre custom Mark Winterbottom Team 18 Frosty fridge Scan the QR or go autochannel.co.nz/frosty-fridgetotoenternow! ABOUT THE PRIZE • There are two prizes to be won, total prize pool valued at $1,210 • Main prize is a custom 98L fridge valued at $880 and a George Foreman electric grill valued at $165 • Second prize is a George Foreman electric grill valued at $165
“Our customers are interested in improving sustainability, but it’s fair to say that’s a bit more of a priority among New Zealand customers,” he says. Since 2020, Fuchs Lubricants has maintained a carbonneutral balance sheet for its own processes worldwide. It is now pushing on and reaching back down the supply chain to help material suppliers also improve sustainability. And as a goal it is not far off. Fuchs aims to achieve ‘cradle-to-gate’ carbon neutrality by 2025, which means it will also take into account its suppliers’ emissions. While working with partners on ways to reduce their environmental impact, as part of its Carbon Neutrality Strategy launched in 2010, Fuchs also aims to explore and develop more carbon-neutral products for the future. Fuchs has a history in this region that spans 100 years. It is one of only a handful of lubricant brands that still manufactures locally. Fuchs remains committed to production in this part of the world, with two world-class plants and laboratories in Australia, and is now the sole lubricants company manufacturing and testing lubricants, coolants, greases, and additives there. For more information, call 0800 382 476 or visit www.fuchs.co.nz. Fuchs.co.nz
Oil selection made easy THE VAST RANGE OF OILS AVAILABLE TODAY — WITH MANY CLAIMING TO BE IDEAL FOR EACH AND EVERY CAR — CAN BE BEWILDERING.
Fuch’s channel marketing manager, Anthony Ficarra, says the launch of look-up service comes on the back of a detailed assessment of the New Zealand car parc, which also led to creating a product range and packaging range ideally matched to the New Zealand fleet. He says Fuchs also has strong environmental goals and he has noticed that New Zealand workshops generally are positively responsive to environmental considerations, which is something else they share with Fuchs.
10 Auto Channel Issue #50 September 2022
Fuchs has introduced ‘rego look-up’ on www.fuchs.co.nz. Any workshop or car owner or operator can simply go to the Fuchs New Zealand website, enter their vehicle’s registration number and the database will name the correct Fuch’s lubricants for that specific car. Go to the website www.fuchs.co.nz and, on the home page, click the top left tile: ‘Product search (Australia/New Zealand)’. That takes you to the ‘Oil Chooser’ page which has three links to the relevant chooser for Australian vehicles, New Zealand vehicles, and motorcycles. Clicking the link for New Zealand vehicles takes you to a page of search fields. You can select the vehicle type, model, year and series from a drop-down menu to get the same answer, but it is much more convenient to simply go to the search box at the top right labelled ‘Enter Rego Plate’ which automatically populates the type, year, and series information. This quickly brings up the list of relevant Fuchs lubricants, starting with Engine Oil. Recommendations for other fluids are listed under the headings ‘Manual Transmission Oil’, ‘Automatic Trans Fluid’, ‘Engine Coolant/Antifreeze’, and ‘Differential Oil’, as appropriate.Thedetailed research Fuchs has carried out is revealed here — as it shows different options — but also the relevant criteria for making a selection. For example, there could be three different manual transmissions fitted to that series vehicle, with a different oil recommended for each. Instructions on how you tell them apart are included, such as looking for labels by the filler plugs broken down by listing — a green label for one oil, orange for another, and no label for a third.Forworkshops, the different pack sizes, right through to bulk drums, that those products are available in are also included as link in that listing.
FUCHS LUBRICANTS’ NEW ONLINE LOOK-UP SERVICE GETS STRAIGHT TO THE POINT
Go to
and click on the Product Search tile Select the right Fuchs Lubricants! It is that EASY! Click on Oil Chooser for New Zealand Enter New Zealand REGO and GO!
Sustainability that supportsyour local community!I FUCHS Lubricants’ new 20 litre drums are now easier on the environment than ever before - when it comes to sustainability, the recycling of steel is real! FUCHS are proud to shift two of our most popular passenger vehicle products into 100% recyclable packaging, TITAN GT1 FLEX 23 5W-30 and TITAN SuperSyn F Eco-DT Available5W-30.nowfromBNT’sBNT. sustainable solutions benefit the community, where all scrap metal returned to any BNT store is used to support community charities. TITAN GT1 FLEX 23 5W-30 PART NO. SPECIFICATIONS4923021 - ACEA C2/C3 - API SN APPROVALS - BMW LONGLIFE-04 - MB-APPROVAL 229.51 - MB-APPROVAL 229.52 - VW 505 00/505 01 RECOMMENDATIONS - CHRYSLER MS-11106 - FIAT 9.55535-S1 / -S3 - GM-LL-A-025 - GM-LL-B-025 - IVECO 18-1811 CLASSE SC1 TITAN SuperSyn F Eco-DT 5W-30 PART NO. SPECIFICATIONS4496021 - ACEA A5/B5 - API SL - FORD WSS-M2C913-C - FORD WSS-M2C913-D APPROVALS - JAGUAR LAND ROVER STJLR.03.5003 RECOMMENDATIONS - ACEA A1/B1 - API CF - CHRYSLER MS 6395 - FORD WSS-M2C913-A - FORD WSS-M2C913-B - IVECO 18-1811 CLASSE S1/S2 - JAGUAR M2C913-B - RENAULT RN0700 Shifting Sustainabilityto
“The pressure it can achieve is high enough to test high level boost engines’ manifolds. The fluid reservoir is easy to top up with oils available from anyAsupermarket.”timerwillturn off the smoke producer after fiveTheminutes.power supply is 12V. The unit is built sturdily with a steel casing, yet it is still light, 3.3kg making it easy to deploy.
equipment30celebratesLaunchyearsofdiagnostic
This new Launch product is the quickest way to find leaks in intake manifolds, vacuum or air pressure hoses, exhaust systems, and more. Crankcase leaks will explain fuel trim adaptation fault codes or low boost problems, just to name a few of the many fault codes that can be caused by air pressure issues.
SMOKE OUT THE LEAKS
The SLD501 has an onboard air pump to distribute the smoke. An onboard pressure gauge and flow meter show if you are chasing your tail or a true leak, says Herbert. That avoids a long wait for smoke to appear when there is not actually a leak.
OF NEW ZEALAND’S FAVOURITE BRANDS IN DIAGNOSTIC EQUIPMENT, LAUNCH, CELEBRATES 30 YEARS IN THE FRONT RANK
Launch started building communications equipment in 1992, a little after the introduction of electronic fuel injection in vehicles. AECS has been a proud distributor of Launch sinceAECS2004.director, technical trainer, and researcher Herbert Leijen says the depth of Launch’s tooling portfolio, combined with the training and technical support of AECS, has been “copied often but never quite matched”. He says this combination makes Launch and AECS leaders in the New Zealand market. Herbert also announced a “breath of fresh air in this world of negativity,” to coincide with the celebration.
“We have dropped our pricing if you order one of the following kits during the month of September,” he says. AECS is offering the Auscan3 ($4224 +GST) combined with the HD expansion kit ($2990 +GST) making a total of $6214 for just $5724 +GST. What’s more, AECS is offering the Eurotab2 ($8297 +GST) combined with the HD expansion kit ($2990 +GST), a value of $11,287 for $9700+GST. Stocks of the Eurotab2 are limited so Herbert urges readers to call AECS as soon as they see this to reserve their deals.
“We at AECS absolutely love this machine,” continues Herbert. It comes with a carry case for the accessories, a 12V power cord, the smoke tube with nozzle, an intake manifold adapter cone that will fit round tubes (manifolds) from 26mm to 85mm; a set of 18 plugging caps from 5mm to 97mm and a balloon plug set with hand pump and spare balloon, to plug non-round pipes greater than 40mm. The complete kit is $1583+GST. For more information on Launch products, contact AECS on Ph: 06 874 9077; email: info@aecs.net; or see www.aecs.net.
ONE OF AUTOMOTIVE AFTERMARKET ELECTRONICS
Two to 12 Automaster Wireless Mobile Column Lifts can be linked wirelessly to lift a vast array of vehicles, or they can be connected with cables for wired communication if preferred.
FOR TYRE CHANGERS OR SO GOOD YOU’LL BE WISHINGTYR W CARS HAD MORE WHEELS. AUTO EQUIPMENT BUILT TO PERFORM *Delivery, installation and GST not included Email: info@automaster.co.nz Call toll-free: 0800 214 604 AUCKLAND 87 Henderson Valley Rd, Henderson CHRISTCHURCH 6 Gerald Connolly Place, Hornby automaster.co.nz $25 * A2025TI-MI Tyre Changer New Zealand's most popular tyre changer High spec machine designed for the most demanding environments. 10-24' outside clamp $ AM-202IT Tyre changer Pneumatically controlled tilt back Pedalpostcontrolled inflation gauge and tubeless air blaster system. 1 or 3 phase $ 3,3 * 9,925* Master Jolly Tyre Changer Touchless,Leverless & ElectronicallyEffortless. set the rim diameter for auto positioning of tools. Least highestspace,capacity SMALL BUT MIGHTY MOBILE COLUMN LIFTS ARE THE LAST WORD IN LIFT VERSATILITY WHILE TAKING UP THE LEAST SPACE IN THE WORKSHOP As well as being powerful, mobile column lifts give workshops maximum flexibility enabling workshops to lift everything from forklifts through to heavy trucks and buses. Automaster, which has proven its expertise in designing, building and supporting cost effective own-brand equipment, has also developed an 8.5 tonne mobile, DC-powered column lift.
Each unit features two 12V batteries to operate the 24V DC motor, a charging system, and an LCD control panel to control all connected lifts with graphic display confirmation. The motor speed is variable to ensure synchronisation of all columns during lifting andTouchlowering.screen controls with step by step instructions make for easy and user friendly operation. Each column also has a full mechanical safety lock, which is also controlled from the control panel and adjustable wheel tines to suit different diameter wheels. The lifts feature an automatic stop when the highest point is reached and a safety stop in case of malfunction. Safety is doubly assured by the units having both hydraulic flow control and mechanical locks. The mobile columns can be easily stored out of the way when not in use and the unit’s hydraulic pallet jack system and wheels allow unparalleled freedom of placement.
Each column weighs 810kg, offers 1700mm of travel and a raising and lowering time of 120 seconds. The maximum overall height of the unit when extended is 3730mm. The mobile lifts can be used outside on flat surfaces but a concrete depth of six inches is recommended.Formoreinformation on the Automaster Wireless Mobile Column lift 8.5T or other mobile column lifts available Automasterfromseeautomaster.co.nz,call0800214604oremailinfo@automaster.co.nz
14 Auto Channel Issue #50 September 2022 100 years of energyfor motorsport
ACDelco is well known for providing a vast range of quality automotive parts at competitive prices, notably batteries, spark plugs, oil filters, air filters, wiper blades, and brake components for most popular vehicles. In the battery category, ACDelco is credited with pioneering the use of lead-calcium battery plates in the 1970s, and they also created the world’s first mass-produced maintenance-free car battery. Today, the ACDelco battery range includes batteries for commercial, marine, and garden applications. Throughout the century, ACDelco has supported a host of motorsport teams down under. Its current line up of sponsorships include Red Bull Ampol Racing’s #97 car driven by Shane van Gisbergen in the Supercars Championship, and Fabietti Racing in Top Doorslammer Drag Racing. Exclusive distributor of the ACDelco brand of batteries in New Zealand, R&J Batteries shares this passion for motorsports. The battery distributor has sponsored motorsport teams in diverse categories and classes from grassroots level and upwards throughout its 26 years of operation. Currently R&J Batteries sponsors Brad Jones Racing in the Supercars Championship, PremiAir Racing, and Lamattina Top Fuel Racing in the Australian Top Fuel Championship, and Greg Gartner in the Stadium Super Trucks Championship, to name a few. R&J Batteries has played an active role in supporting drivers and teams in the popular Supercars Championship series since 2009 with the sponsorship of Greg Murphy Racing. In 2010, the team won in the Super 2 category with driver Steve Owen at the helm of the R&J Batteries sponsored car. The year 2010 included many wins for the R&J Batteries and Steve Owen partnership with six poles, eight race wins, and four round wins. In 2020, the battery distributor took its sponsorship in the Supercars Championship up a notch by sponsoring Brad Jones Racing in the major league. The #8 R&J Batteries Supercar is currently driven by New Zealand driver Andre Heimgartner and competes in events across Australasia alongside Shane van Gisbergen and otherR&Jdrivers.Batteries is one of the fastest growing battery companies in Australasia with branches located in Wiri, Christchurch, Hamilton, and Albany in New Zealand, and 23 other branches in Australia. Visit your local R&J Batteries branch to find the complete range of ACDelco batteries for automotive, commercial, deep-cycle, and garden applications. For more information on ACDelco batteries, visit rjbatt.co.nz, or call 0800 546 000.
ACDELCO’S JOURNEY IN THE AUTOMOTIVE AFTERMARKET INDUSTRY SPANS 100 YEARS SUPPLYING CUSTOMERS ALL OVER THE WORLD WITH ACDELCO’S UNIQUE BLEND OF THE LATEST TECHNOLOGY BACKED BY EXTENSIVE EXPERIENCE
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The IP1500 pure sine wave 12V inverter has a single 240V socket, while Projecta’s new 3kW inverter has two conventional three-pin sockets.
The digital display on both the main unit and the remote shows battery voltage, watts being drawn, while the IP3000 also has an eco-mode switch located on both the remote and inverter which throttles power consumption to a tiny 10 milliamps, extending the battery run time.
The smart circuitry built into the IP3000 inverter will provide 6000 watts for three seconds when it detects high demand load. It can also supply 4200W for three minutes for a high demand warm-up cycle for air conditioners or induction cooktops while it is rated at 3kW for continuous draw. The IP1500 will provide 1500W continuous, 2100W for up to three minutes, and 3000W for up to three seconds.
The sockets have built-in RCD protection in the robust, finned aluminium case. The IP1500 measures 168mm by 81mm by 372mm deep, while the IP3000 measures 250mm by 105mm and 525mm in depth, plus allowance for cable connections at the rear. Both units include thermostatically controlled fans to avoid overheating.Protection circuits include a low battery alarm, low battery shutdown at 9.75V, and a thermal shutdown at 65°C. The IP3000 also includes an AC transfer switch which ensures a seamless flow of power when switching between mains and battery power sources.
APPLY TO GLASS. DEFY THE ELEMENTS. OUTSMART THE ELEMENTS™ Visit rainx.co.nz Available from leading automotive and hardware retailers.
PROJECTA’S NEW 1500W AND 3KW 12-VOLT PURE SINE WAVE INVERTERS TAKE THE CONVENIENCE AND POWER OF 240-VOLT APPLIANCES OUT INTO THE FIELD L arge house batteries in recreational vehicles provide most of the comfort of home in remote locations, but a 240-volt power supply opens up access to a range of appliances designed for reticulated power supply.
Projecta Inverta
Projecta’s 1500W inverter will power devices like coffee makers, fridges, microwaves, and TVs, while the new IP3000 rated at continuous 3kW opens up access to even higher-demand appliances like air conditioners and dish washers. Both units can be mounted in a convenient location for direct connection of the sockets because they come with a wired monitor giving remote access to essential status information.
The new Projecta pure sine wave inverters come with a two-year warranty. For more information see www.projecta.co.nz.
THE EXPERTISE GAINED IN THE DESIGN AND MANUFACTURE OF CENTURY DISTRIBUTORS’ OWN BRAND TWO-POST HOISTS HAS BEEN APPLIED TO ITS NEW RANGE OF FOUR-POST HOISTS
Century Distributors’ Todd Jenkins says the first three of Century’s new range of four-post hoists have recently been installed.
Century four-postlauncheshoists
Century Distributors offer a full range of premium Heshbon hoists to the New Zealand market and supplemented that by developing its own range of two-post hoists, providing a reliable and fully supported option at a lower price point.
“I wanted to make sure every detail was covered as it’s the little things that make a big difference. There has been a gap in the market for a quality four-post lift with the features and reliability of the top models at a competitive price point, but which don’t come with the problems that cheaper options tend to Havinghave.”had a successful relationship with the same factory that had been manufacturing its Century two-post hoists for over 16 years gave Century the opportunity to specify exactly what it wanted. “The owner of the factory has become a good friend over the years, even stopping by New Zealand for the weekend a few weeks ago to catch up. How many suppliers can say that?” Todd says parts are common across the range, so spares are off the shelf, streamlining support. They were also designed to use as many components as possible from other brands the company supports, which makes use of their existing knowledge base and also helps keep things simple. The CEN-4PK-4000 entry model is a flat platform, 4000kg lift that shares important features with the flagship models.
“Our four-post models will always have electric locks, which are a lot more reliable and user friendly than relying on air pressure and seals for a main component.”Thecable pulleys and pins are all greaseable, meaning they can be easily lubricated when servicing to last much longer. The powerpack is mounted up high and out of the way for clear space around the hoist. This model has air operated jacking beams, but the hoses are pre-run through cable protections within the hoist platforms. A regulator on the control post means there’s no need to have air lines running across or under the hoist.
Having proven the design and technology in service, Century has gone on to develop two new four-post hoists to provide a matching option in that market segment.
The larger CEN-4PKS-5000 comes as a 5000kg flat platform lift or as a wheel alignment version. It adds 1000kg lift capacity as well as electrohydraulic jacking beams that run off the pump unit, which means there is no need to run an air supply to the hoist at all. The jacks can be controlled from the remote that runs the length of the hoist on a
“Over half the container load was sold before it arrived in the country and three hoists left the warehouse the next day for delivery,” says Todd. He says the new models have been a long time in the making, but it was important to get the design and specification right.
THE CRC SMARTWASHER IS PUTTING THE BIOSPHERE TO WORK, EATING UP OIL AND GREASE AT A WORKSHOP NEAR YOU
A range of degreasers geared to different tasks is also available. SW4 is a general purpose heavy-duty degreaser. SWX1 is designed for heavy diesel applications, including the removal of DEF, burnt-on carbon, and tacky heavy-duty greases, while SW8 is designed for aircraft and weapon applications. Other specialist fluids are available on request.CRC SmartWashers are available at NAPA Auto Parts. Visit napa.co.nz or call 0800 800 073 to find your nearest branch.
The SmartWashers have a pump that pumps fluid from the tank through a hose and nozzle into the sink for the washing process. It drains back into the tank through the third main component of the system — the Ozzymat filter — which traps the dirt. This is also the component that contains the special microbe blend, so replacing the filter also recharges the SmartWasher with a fresh batch of hungry microbes.Thefilter and the trapped residues are the only component that need to be disposed of, which is significantly less than the volume of hazardous waste that must be safely disposed of in a chemical solvent wash process. What’s more, it can do away with the need to use expensive consumables like aerosol brake cleaner under vehicles as an initial clean, as the SmartWasher can wash away all the dirt in theThebath.list of pluses for the SmartWasher solution add up to a compelling reason to change. The fluids and additives are non-hazardous and non-flammable so they don’t require storage precautions or compliance with Hazardous Goods Storage requirements,. or special arrangements for disposal. They are pH neutral, non-toxic, and nonirritating, which means only basic PPE — disposable gloves and glasses — is required. They meet a range of environmental approval standards, including the US Environmental Protection Agency’s Safer Product Standards.
The 227kg SW-25 is a fixed location model but its higher capacity makes it suitable for workshops up to and including transmission specialists.
SELF-CLEANING Best of all, the ‘bioremediating’ process means the solution is self-cleaning. What’s more, they are less expensive to use than solvent units, and all spare parts and consumables are stocked in New Zealand.
The warm fluid in the reservoir contains special microbes that actually eat the oil and grease, breaking it down into oxygen and carbon dioxide. This biotechnology is used in the clean-up of wastewater treatment ponds and lagoons in petroleum refineries and industrial manufacturing facilities all around the world. An electric element and thermostat keep the larger units at the optimum temperature for the biological process that is continually cleaning the Ozzyjuice fluid in the reservoir for reuse.
The SW-28 has the same capacity but it has twin wash brushes allowing two technicians to work at the same time. The largest unit is the SW-37 which has a 454kg weight capacity and a bigger sink to accommodate the largest components.
PRODUCT GUIDE
SmartWashers come in a wide range of sizes for different applications. The 180kg capacity SW23 is the most popular model. It can’t be rolled to different locations, but it doesn’t take up much space, and is large enough for most workshops.
Washing dirty and greasy mechanical components parts in aggressive and environmentally damaging solvents can now be consigned to history. Getting rid of those solvents does away with the need to buy them and dispose of them responsibly, as well as the unpleasant side effects of breathing solvent fumes and skin contact, and the need to clean components in an increasingly filthyThebath.SmartWasher effectively cleans components using the proprietary Ozzyjuice soap formulations that emulsify the sticky grease and dirt, releasing them from components. It then goes on to clean the washing fluid itself, making it ready for next time. The larger units also do this in a pleasant-smelling warm bath that is actually a pleasure to use on cold winter mornings.
18 Auto Channel Issue #50 September 2022
The
MUNCHING MICROBES
parts revolutionwashingishere
Slimline100Ah & 200Ah Lithium Pro Deep BatteriesCycleCOMINGSOON! AVAILABLELithium100AhProDeepCycleC12-100XLiTOORDERNOW! The trusted name in Lithium has arrived Introducing the Century Lithium Pro Range The new Century Lithium Pro Deep Cycle range of batteries incorporate advanced Lithium Iron Phosphate LiFePO4 technology and are designed to provide long lasting power in a range of recreational applications. Capable of delivering over 3000 cycles1, longer service life, more usable energy and up to 10x faster recharging* it is suitable as a replacement for standard 12V flooded, GEL or AGM Deep Cycle batteries.^ 0800 93 93 93 | centurybatteries.co.nz | CB123-3193c 1 At 80% DOD / # Not suitable for cranking/starting and under bonnet, grid connected solar systems or float charge applications. *Compared with standard flooded lead acid battery. ^When used within recommended operating conditions and in conjunction with a compatible Lithium charger or charging system.
Need finance? Talk to us about 12 months interest free finance and lease options. GET IN TOUCH 0800 436 436 treadwayequipped.co.nz If you are not 100% satisfied with your equipment, Treadway Equipped will repair, replace or refund the equipment free of charge within the first 100 days. 100 ONE HUNDRED DAYS 100%OURSATISFACTIONPROMISE: VCO-K2LT245CF ST260 / ST420 COMBO Wheel Aligner 4 Post 5.5 INCLUDESAlignmentTonneLiftROLLINGJACK 4.5 Tonne Hydraulic Clear Floor 2 Post Hoist Tyre Changer & Wheel Balancer Combo ST260 INCLUDES HELPER ARM › The worlds fastest Wheel Aligner › Powerful computer, with easy-to-operate software › 27" Widescreen LED Colour Monitor › Contact Clamps (No run out required) › Wintrax 2 Sensors › Italian design and build › Electrical hydraulic power system, cable driven ideal for service and alignment work. › Dual safety device: In case the primary safety locks are out of operation, the lift would also be locked automatically by a second safety device. › Hard working direct drive 2 post hoist - ideal for dealerships and busy workshops › S-Column for extra strength and rigidity › Ezi-reach three stage asymmetrical arms › Simple one button push operating process › ST260 WITH HELPER ARM - The perfect option for Workshops and Garages that have a tyre changing facility or want to get into changing tyres. › ST420 - Cost effective, feature packed wheel balancer from Steiner. save $406 $26,800 $12,432 $5,549 COMBO PRICE $8,399 SET YOUR TYRE SHOP UP IN STYLE All prices exclude GST, installation and freight. Equipped for heavy lifting WHEN IT COMES TO THE BIG LIFT, SAFETY AND RELIABILITY ARE PARAMOUNT. THE DESIGN OF STEINER’S EUROPEAN-CERTIFIED HEAVY FOUR-POST LIFTS SHOWS THEIR COMMITMENT TO ASSURED SAFETY OVER THE LONG TERM Everything about Steiner Professional speaks heavy duty. The Steiner Professional Series of heavy four-post hoists has a range of lifting capacities. At the lighter end sit the eight and 12-tonne lifts with a 6.3m runway. The 16, 28, 25, and 30-tonne hoists come with an extended 8m runway. The shape of the polygonal columns is designed to achieve and maintain strength. Notably, they have no long longitudinal welds giving them uniform and increased robustness throughout their full length. It’s this kind of thinking that sets the Steiner apart from other hoists. The electro-hydraulic lifting system is operated by a special double-piston cylinder. In addition to the safety locking system, these hoists also incorporate a ‘slack cable’ safety back-up whereby the lock will activate in the event of a cable snap or breakage. The cable used in these four-posts is a heavyduty aircraft cable specifically designed for longevity. They come with built-in lubrication which extends service life, reducing wear, increasing longevity, and making maintenance easier.
As a final step, every Steiner Professional hoist is run through a series of rigorous safety and quality checks before leaving the factory in Spain. When it comes to moving the big stuff, mobile
“Blackfern has received some excellent comments and feedback from our members,” he says, “including suggestions from suppliers on how to improve the app. Those suggestions are now being implemented.”
BLACKFERN HAS RESPONDED TO USER FEEDBACK AND ADDED FUNCTIONALITY TO ITS EBITS PARTS FINDING TOOL W hen Blackfern launched their eBits parts finding tool, Blackfern Cooperative described it as the first step towards making the cooperative’s web app an indispensable addition to a mechanic’s phone or tablet. The eBits app is designed to be a quick and easy way to help members contact parts suppliers in the cooperative to ask if they can supply a part. It uses vehicle registration numbers to populate the make and model fields for the search, so you simply need to enter the vehicle rego, or search by make and model. Once you have the vehicle identified, choose from a few options, enter a description, and take a few photos. The app will then tell you who it will contact on your behalf. You can send to all those identified, or deselect one or more of the suppliers you don’t want to contact. The vehicle details, your message, and the photos will be delivered into the inbox of the chosen suppliers. They are asked to respond by email or phone, depending on your contact preferences.
“It’s as simple as that,” confirms Roger, “whether you want to get tyres, lubricants from Ace Auto Parts, bump stops from Mount Shop, or to contact any of our suppliers, fire up our eBits app and you can get the contact Blackferndetails.”alsosaid there were some “pretty exciting” eBits additions in the pipeline that will be launched before Christmas but just what they are … we will have to wait and see. For more information on Blackfern or to join the cooperative, see blackfern.coop, email admin@blackfern.coop, or call 06 306 8446.
Blackfern adds to eBits parts finding tool
Blackfern director Roger Castleton says one of the key attributes of the cooperative is the open communication between members and the team running the cooperative for them. The management team is always willing to accept and act on feedback.
Updates to the eBits app include faster access to the supplier directory, bringing this key functionality upfront. When you open the app, the first question to answer will be whether you want to find a part, or find a supplier. For example, if you want to find a tyre supplier such as a Value Tyres or YHI, hit ‘find a supplier’ and then tap on ‘Tyres’ to get to a list of tyre suppliers. One quick click on Value Tyres or YHI will open a popup with contact information for their head office and all their branches.
This issue has played itself out many times on different vehicles and has caused a large amount of unnecessary parts replacement because many technicians do not look at crankcase leaks as a possible cause of fuel trim codes and do not measure crankcase pressure.
TURBOS AND CRANKCASE When a turbocharger is added to the engine the crankcase ventilation system becomes somewhat more complicated. This is due to the fact that the routing of crankcase blow-by gases has to change when the engine is under boost pressure (because of the lack of manifold vacuum).
We are talking about crankcase pressure but what is normally seen is a negative pressure or partial vacuum which helps draw out combustion blow-by gases. Keep in mind when taking crankcase vacuum measurements that the fresh air intake should be blocked off, and it will take a few moments for vacuum to build in the crankcase. Bear in mind there can be over pressure as well as under pressure, the theory being that as an engine wears out, especially from piston ring and cylinder wear, there will be an increase in crankcase pressure due to greater blow-by. This means there can be both a crankcase over-pressure condition as well as an under-pressure condition. If engine wear causes too much crankcase pressure it can overwhelm the PCV system and lead to excessive oil leaks. Excess crankcase pressure may also occur if the PCV system vacuum supply becomes restricted. Excessive crankcase under-pressure (vacuum) can occur if the fresh air inlet becomes restricted or the wrong PCV valve is used.
CRANKCASE VENTILATION, ONCE SIMPLY A PIPE TO THE OUTSIDE TO GET RID OF BLOW-BY GASES, IS NOW CLOSELY CONTROLLED AND A RICH SOURCE OF MULTIPLE FAULT CODES Crankcase emissions were considered one of the main causes of smog in the Los Angeles basin in the 1950s and ’60s. In 1961, Positive Crankcase Ventilation systems became mandatory in California and a few years later all new cars were equipped with this system. PCV systems rerouted the blow-by gases into the engine intake manifold to be burned with the incoming air/fuel mixture. These systems are basically vacuum controlled, and worked quite neatly as there was less flow at low engine loads when blow-by would be less, and greater flow under load conditions when blow-by increases. Most modern power plants have done away with the common PCV valve and now utilise fixed orifice systems or an integrated flow control valve and oil separator.
BMWs in particular clearly display the need to measure crankcase pressures when driveability problems arise. Unlike many vehicles, BMWs with Valvetronic intake valve lift control have a regulated intake manifold vacuum. The target vacuum level on any BMW Valvetronic engine is only 50 millibars. With this small amount of vacuum available,
TESTING CRANKCASE VENTILATION SYSTEM FUNCTION
Figure 1 (below left) — Excessive condensation deposits from poor crankcase ventilation
PRESSURE, VACUUM, OR BOTH?
problemscrankcaseDiagnosingpressure
The first indication that something may be amiss with crankcase ventilation is an excessive amount of condensation in the crankcase. This is commonly seen during an oil change by finding milky deposits on the oil fill cap, or inside the oil fill hole. But the issue we will focus on here is when crankcase ventilation problems prompt a ‘Check Engine’ light, which most often shows up as fuel trim codes. If you connect a vacuum gauge to the dipstick tube and block the PCV fresh air inlet a result showing almost no vacuum will indicate there is an air leak into the crankcase. Add smoke from a smoke machine to the crankcase, and the problem should become evident. A poorly installed valve cover gasket can be the culprit.
22 Auto Channel Issue #50 September 2022
A Dwyer series 475 digital handheld manometer measures pressure in inches of water column but this is easily converted to millibars. The oil filler adaptor seen in Figure 3 is available from AGA Tools, or you can make a test adaptor from an old oil cap.
23 crankcase pressure is critical and can have a major impact on how these engines run at idle.
Service bulletin 11 05 98 details testing crankcase pressure on BMW vehicles. It is very useful to print this out and keep it handy if you work on these vehicles.
Figure 3 — Crankcase pressure measurement on a BMW X-3, N52 engine
Take the example of a 2007 BMW X-3 with the N52 six-cylinder, Valvetronic equipped engine. The complaint was a severe idle surge that would also cause the engine to stall at idle randomly. The engine would run alright when driven at cruising speeds. When first checked there were 14 engine control related codes:
Figure 5 — Scope capture of crankcase pressure pulling into a vacuum after the engine is started. When turned off there is a slow rise back to atmospheric pressure
A FEW BMW CASE STUDIES
• All four oxygen sensor heaters set codes
Figure 8 — Old drive belt material being pulled from behind the damaged crankshaft seal
Not only can you measure crankcase pressure with a vacuum gauge or manometer, you can also use an accurate pressure transducer such as a Pico WPS500 to measure crankcase pressure with a scope. A scope and pressure transducer may also be able to show pressure pulses inside the crankcase that can be caused by excessive cylinder wall to piston compression leakage that escapes into the Figurescrankcase.4and5show a crankcase pressure test performed on a 2016 BMW X-5 with the N55 turbocharged six-cylinder engine. The bottom waveform is crankcase pressure and the upper waveform is cylinder #1 ignition coil firing, so you can see when the engine was started and shut off. The time base is quite slow at 10 seconds per division. When the engine is shut off it takes a surprising 75 seconds for the pressure to return to atmospheric in the crankcase. That is a tightly sealed crankcase!
Another interesting problem was seen on a 2011 BMW 335xi. The workshop was chasing down a generic code P112F, or a BMW code 28A0. The BMW code is for intake pipe absolute
Figure 6 — Screenshot of codes that reset on the X-3 after running several minutes After looking at Valvetronic eccentric shaft data it was noticed that the eccentric shaft position was wandering back and forth and this will most certainly cause the engine speed to surge. The question is why can’t the DME control idle speed properly? An air leak can certainly have an effect on idle speed control but before pulling out a smoke machine to check for intake system leaks, a crankcase pressure measurement is performed first. The result is a failed test. The crankcase pressure wanders between -7 to 10 millibar, which is well below the specification for this engine of -30 millibar, plus or minus 5 millibar. Less vacuum in the crankcase equals an over-pressure condition, which obvious. The seal was damaged due to a serpentine drive belt failure (a common problem on these platforms) but nobody bothered to say the belt had recently failed. After replacing the crankshaft seal the engine ran normally even though the oxygen sensor heater issue was not repaired! The customer was told the engine may suffer catastrophic failure if there is more drive belt material still inside the engine. They had simply had enough, and stated they would trade in the vehicle.
• All six cylinders set misfire codes
While the BMW TSB is mostly concerned with too much pressure, or a lack of vacuum in the crankcase which would indicate a leak, you can also have too much vacuum! Many engine faults on a BMW Valvetronic engine can put the engine in throttle control mode and the intake manifold vacuum will be very high, like a conventional engine. The crankcase ventilation system is not designed for high manifold vacuum so the crankcase negative pressure will be very high as well. If you encounter an oil fill cap that is nearly impossible to remove with the engine running,or notice an audible high-pitched whistle while the engine is running, check for faults that are preventing normal Valvetronic operation.
• There was an air mass system code and a cold start idle speed plausibility code too. With so many codes it is difficult to determine where to start. Codes were cleared and a Valvetronic limit learn procedure performed. The engine was then started and allowed to idle for several minutes. There was no change in engine idle performance and codes reset quickly (as can be seen in Figure 6).
Figure 4 — Using a Pico scope and pressure transducer to measure crankcase pressure on a 2016 BMW X-5 with the N55 engine
• There was a Valvetronic servomotor sluggish movement code
24 Auto Channel Issue #50 September 2022 pressure/plausibility/pressure too high. The generic code description is a throttle angle-tomanifold pressure correlation problem. These code descriptions do not lend themselves to a quick understanding of what is wrong with this vehicle. After changing the throttle body and intake pressure sensor the codes remained. Suggestions from tech hotline led the workshop to perform a re-learn by running the engine at idle for 15 minutes with the vapour canister purge valve disconnected. This did not cure the issue.
The factory ISTA scan tool description for a 28A0 code stated an interesting bit of information that had been overlooked, shown in Figure 9.
Figure 9 — BMW 28A0 code description information found in the factory scan tool The statement underlined mentions that the fault is recognised when the monitored mass air flow rate rises above a limit value. This means that there is too much airflow being measured for the commanded throttle position. This statement effectively rules out any false air leaks into the intake system such as a leak in the intake manifold or any turbocharger plumbing. If there is too much airflow the mass airflow sensor has to be able to measure it sob… how is this possible? As you should suspect by now, a crankcase pressure test was performed. The pressure measures -17 millibar. This pressure is too high and indicates a leak into the crankcase. The arrow in Figure 10 points to a crankcase ventilation hose that connects to the turbocharger inlet pipe. This is downstream from the mass airflow sensor and airflow through this pipe can be measured by the MAF. The scan tool test plan for this code mentions to check for air leaks first and check the crankcase ventilation system next, see Figure 11.
Figure 10 — Crankcase pressure test on 2011 BMW 335xi with code 28A0. Reading is equal to 17mb — too much pressure in crankcase — meaning a leak is present Figure 11 — Scan tool test plan screenshot listing items to test for code 28A0. Number 2 is a crankcase ventilation check After carefully removing the breather hose at the valve cover and plugging the hole with my thumb (Figure 12) the crankcase pressure drops significantly.Thishose connection is used to vent crankcase vapours into the incoming airstream when the engine is operating under boosted conditions. There should be no airflow through this tube at idle. A look at the crankcase ventilation diagram found in a BMW training book shows how the system operates under normal load and boost conditions (when pressure is present in the intake manifold, instead of vacuum). Item number 12 in the diagram is a non-return valve that opens during turbo boost operation. This is a normally closed valve but it is stuck open on this BMW. diagram for a BMW N55 engine
The repair on this BMW was replacing the valve cover with a new part, the valve cover containing most of the components of the crankcase ventilation system. One last item to mention about this issue can be seen from the test plan information (Figure 14). Figure 14 — Screen capture from BMW listing the Action in Service items and the fact that the effect of the fault is ‘none’. Note that the Driver Information is the illumination of the emissions warning light The bottom two items mention replacing parts; this is what will draw the attention of most technicians. The top item states to check for air leaks in the intake system and crankcase. If you do not have a means to test the crankcase for leaks, this step is most certainly overlooked or bypassedHopefullyentirely.thisdiscussion of crankcase pressure encourages investigation of crankcase pressure for some troublesome driveability issues and adds another test to your diagnostic toolbox.
FOR AUTOMOTIVE REFINISHERS, THERE IS NOTHING MORE FRUSTRATING THAN FINISHING DEFECTS. THEY CAN REQUIRE EVERYTHING FROM CAREFUL EXTRA BUFFING THROUGH TO HAVING TO START AGAIN Most finishing defects are the result of technician error or contaminants entering the spray booth during the painting or drying process. Regularly cleaning your paint booth helps prevent dust and dirt from lingering in the booth. All crevices of the booth should be blown out to stop them harbouring dirt that could be stirred up later. Painters should also wear lint-free spray suits, so they do not unknowingly carry dirt into their paint jobs.
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Four common finishing defects and how to remedy them
Dust and dirt: Dust and dirt is one of the most common defects in paint. When dirt settles in the wet film of the basecoat, it looks like a smattering of pinhole-sized specks. The dirt particles must be sanded out before reapplying basecoat to the affectedDuringareas.theapplication of clearcoat, dirt contamination resembles little bubble-like pimples. Since sanding and polishing only removes dirt on the surface of the clearcoat, reapplication of the basecoat and clearcoat is often required.
Bendix Ultimate 4WD Big Brake Upgrade Kits are available for selected 4WD wagons and dual cab utes. Featuring advanced brake pads, disc brake rotors, calipers, braided lines and a host of ancillary items, you can work, explore or tow knowing that you can stop safely with Bendix. Find solutions for every brake job at www.bendix.com.au Or freecall the Bendix Brake Advice Centre on 1800 819 666 Bendix is a trademark of Garrett Advancing Motion Inc.
Solvent popping: Solvent popping occurs when trapped solvent expands and breaks through the applied paint film. Several problems can cause solvent popping, including incorrect spraying viscosity, spraying pressure, flash-off times, film too thick, incorrect selection of hardeners and thinners. If the solvent popping is on the surface — also known as micro-popping — sanding and buffing can sometimes remove it. If the solvent popping is beneath the surface, the entire finished area must be sanded, primed, and repainted. Applying a normal film thickness will help avoid solvent popping. It is best to follow the recommendations on the technical data sheet (TDS) from your paint supplier. Edge mapping: Edge mapping results from topcoat solvents penetrating the undercoats and creating a wrinkling around the repaired area. Edge mapping is caused by not fully curing the filler or primer, sanding through to the substrate, or incorrect filler application. To fix edge mapping, the topcoat must dry thoroughly, then the damaged area must be sanded, isolated, and repainted. Avoid sanding through to soft substrates. You should also isolate using an EP or 2K filler that is applied in several thin coats, with flash-off times observed. Adhesion problems: This is probably the most easily avoidable finishing defect. Causes can be improper preparation of the substrate, incorrect hardener/thinner combination, incorrect ratio of clearcoat/hardener, basecoat being too thick or not properly dried, and even that the basecoat is left too long before top-coating. Sanding and repainting is the only way to rectify adhesion problems. The issue can be prevented by following the recommendations on the TDS regarding film thickness and intermediate and final flash-off times, as well as clearcoat, hardener, and thinnerKeepingmixtures.your paint booth clean and following the recommendations of your paint supplier are the keys to avoiding most finishing defects.
Contact our expert team today Phone 07 850 5240 Email sales@emco.co.nz Emco.co.nz EMCO offers an extensive range of premium reticulation products with the highest levels of functionality and design, from quality manufacturers across the globe. Our team of determined problem-solvers are passionate about quality, service and doing what’s right for you. EMCO products and installations solve even the most technical of reticulation challenges. SPEAK TO EMCO FOR PUMPS, REELS, DISPENSING EQUIPMENT AND ACCESSORIES, ALONG WITH SITE PLANNING, INSTALLATION AND SUPPORT. LET’S KEEP THINGS MOVING TALK TO EMCO FOR NATIONWIDE DISTRIBUTION AND INSTALLATION OF EQUIPMENT FOR LUBRICANTS, FLUIDS AND GASES. New Zealand agent for world-leadingproductsRAASM How switchto waterbornetopaint UNDERSTANDING THE DIFFERENT IMPLICATIONS OF WATERBORNE AND SOLVENT-BASED PAINT IS KEY TO MAKING A SMOOTH TRANSITION BETWEEN THE TWO T he transition from solvent-based paint to waterborne may seem expensive upfront, yet the costs are justified as it creates a healthier work environment for painters, and enables wider environmental benefits. Some also say it has a cleaner, brighter appearance, and it is easier to colour match.
Paint companies are heavily investing in the development of waterborne and, as a result, it has a more vivid hue than solvent-based paint. It also has a high-quality finish, which reduces the required amount of Althoughclearcoat.somesolvents are still needed to achieve the right consistency for application, there are fewer solvents in waterborne paint.
Regardless of whether you are spraying waterborne or solvent-based paint, good airflow within the breathing zone — the area immediately in front of a painter — is critical for his or her health. Downstream of the process, good airflow ensures you avoid high-concentration pockets of vapours that could become ignitable.
Transitioning to waterborne: The paint guns used for waterborne paints must be made of corrosion-resistant materials and cleaned with waterborne-specific cleaners, as waterborne paint sticks more readily than solvent-based paint does. Paint guns designed for solvent-based paint cannot be used with waterborne. Curing time for waterborne can be significantly longer than curing time for solvent-based coatings.
Conventional basecoats possess a VOC solvent content of about 84 per cent, with about 16 per cent solids, while waterborne basecoats comprise about 70 per cent water, about 20 per cent solids, and about 10 per cent solvents. Waterborne emits less VOCs than solvent-based paint; improving air quality, and reducing health risks to painters. It is still important to spray in a high-quality paint booth and wear the appropriate level of personal protective equipment. Fans are still required when spraying waterborne paint: Some may believe that an exhaust fan is not needed in a waterborne paint booth. This is not true. A ventless paint booth is not a viable option for containing VOCs or promoting adequate airflow. Even when using waterborne paint, solvents still exist in undercoats and topcoats, and you want to avoid overspray hanging about so an exhaust fan is needed.
Transitioning to waterborne paint may cost less in the long run because the process typically creates less waste when compared to solventbased paint. Additionally, less product is needed to cover the same area, waterborne paint colour matches better, and it usually lasts longer in sealed containers — which helps with inventory control.
To avoid a bottleneck in production due to the increased drying time you may need to consider advanced airflow and curing systems that drastically shorten repair cycle time. Humidity control is also essential with waterborne paint. Unlike solvent-based paint, waterborne does not dry well on its own. Many waterborne paints require a low-humidity environment to assist the drying process. The technical data sheet of the coating you are using specifies the desired humidity level. Depending on the humidity level, different additives are required when spraying waterborne. Painters must learn how humidity affects waterborne paint and adjust accordingly. That is why representatives from paint companies typically spend a week or two training painters on how to use this method.
28 Auto Channel Issue #50 September 2022
HANDMADE Incredibly, the name, numbers, and Confederate flag on the roof were hand painted on each car in the earliest shows. The flag’s white lines were often just medical tape. A sticker in the back window of the car in the first couple of shows was dropped
ROLL OF HONOUR
The show wrecked roughly two Dodge Chargers per episode, more than 300 in total. Such was the rate of destruction, it was hard to keep count. One web source estimates 256 to 321 Dodge Chargers was also a plentiful supply of tired old Chargers to be found. For seasons two to four, brothers Andre and Renaud Veluzat would scour Los Angeles’ streets, car yards and classifieds, offering a few hundred bucks cash to student or other down-atheel Charger owners until they had filled their car transporter, then it was off to their paint shop. It was easy pickings — at least at first. Available engines included 318, 383, and 440-cubic-inch variations. All of them were fed by a single four-barrel carburettor. Three-speed TorqueFlite autos were standard but a four-speed Hurst manual transmission was available. While the 440ci R/Ts like Bo and Duke’s car now command serious money, it’s likely many of them were just grist to the Hazzard County mill. Thankfully, the production team didn’t use any of the rare 426 Hemi-engined cars. Just over 400 of those were made.
NEW RECRUITS Such was the rate of attrition that, in the later series, the team also hunted down 1968 Chargers Chevrolet shade of) orange and spray the usually black interiors to match the General’s tan interior. This could be done quite roughly — often the instruments were also sprayed over — as the car would get only seconds of screen time before it was sacrificed on the altar of ratings. While filling dents in the car, the props team also had to fill and smooth the welded join in the C-pillar. As all new Chargers were fitted with vinyl roofs, the join was left unfinished at the factory. They would add the front bull bar, the CB radio aerial, the ‘turbine’ wheels, and the safety gear needed to keep the stunt drivers alive for the next shot. Bags of cement were added to the boot to stop the car from nose diving in the jump, and off they would go.
Firebird also featured in these pages, the General Lee is the most famous film and TV car of them all. This is not least because of repeated exposure over 147 episodes in seven series, two films and, of course, every episode’s signature stunt — the General Lee hitting a ramp and flying free as a bird, accompanied by triumphant driver Bo Duke’s “Yee-haah!” For viewers burdened with some mechanical sympathy, it could be a tough watch. Lots of launchings were filmed, but few landings — for obvious reasons. You just knew those cars would not be driving away from that. The jaunty little bounce that the Duke boys laughed off and powered away from was clearly the aftermath of a tamer jump. Meanwhile, what you suspected — that the pancaked stunt car would be towed away to the scrap heap — is what really happened.
“It was a fantastic show that a lot of people loved — and I wouldn’t have this car now without it,” he says.
29 from the spec as it was just too much work to reproduce. It’s surprising to think the use of vinyl decals is really that recent.
RISKY BUSINESS
147 episodes, two films and, of course, every episode’s signature stunt — the General Lee hitting a ramp and flying free as a bird, accompanied by triumphant driver Bo Duke’s “Yee-haah!”
“What a cool guy to let me have it for that amount of money when there was more on the table. It’s great to know there are still people out there like that. That’s the way I work, too. I do deals on a handshake and that’s good enough for me.
Nick also told us that in 2012 golfer Bubba Watson paid US$110,000 for the first General Lee wrecked in the show. It had been found in a junkyard and restored by the president of the General Lee fan club. Yes, the car — not the Confederate army commander — has its own fan club. Then, three years later, Watson said he would replace the Confederate flag painted on its roof with a US flag after a terrorist shot black people in a church in Charleston. The shooter had posed with the flag, sparking a nationwide discussion about its de facto slavery symbolism. However, as no photos ever appeared, it’s not certain Bubba actually changed it. Nick says that, thankfully, the flag is less contentious here and, while some people might ask about it, as we did, “Most people just appreciate the car for what it is.”
Nick’s first purchase was the air horn assembly that plays the first 12 notes of the song ‘Dixie’. Nick’s General Lee build was under way. Apparently the show’s producers had heard a hot rod passing by playing the tune, chased it down, and bought the five-horn assembly for US$300. Next, Nick started searching American sites and found this car on Ebay in rough condition in its original green but mostly primer paint. The seller had bought it for his son. Some work had been done on the car but it hadn’t been done well. The cops kept stopping the car for issues like blown tail lights. Dad had said if it happened again, he would sell the car. It happened again.
It was both Nick and the seller’s first foray on Ebay. Sadly, a computer hard-drive crash meant Nick lost the previous owner’s contact details. “At least he saw the completed car,” says Nick. “I’m happy about that.”
Nick got in touch with the owner and asked for more photos. He received hundreds, which showed it was rough, but genuine. Nick told the owner he could only afford US$15,000 and asked if he would accept that. The owner said he’d have to check with his wife but then Nick didn’t hear back for days. Then the owner called back and accepted the deal. Relieved, Nick fired off the money — but the auction kept running. He tried to contact the owner, without success. It dawned on Nick he’d been far too trusting. The owner was going to sell it again and keep both sums. With the clock running down on the auction, the price quickly climbed to US$28,000. Nick was convinced he was watching his dream car, and his savings, disappearing into the sunset. Then, at the last minute, the owner cancelled the auction. The owner called Nick but instead of trying to squeeze more cash out of him, he said he had just wanted to see where it would get to, and that a deal was a deal. The car was Nick’s for the agreed $15,000.
Nick’s flag was also painted on by one of the few remaining old-school signwriters: “And it’s not coming off,” he states. Nick has owned his General Lee for 12 years. When he decided to go American, the 1969 Dodge Charger — the ultimate American muscle car — was the only choice for him.
“I was raised on Dukes of Hazzard. If I was ever going to get anything American it had to be that,” he says.Youcan keep your Mustangs and Corvettes, says Nick. The Charger had a 440 engine, the Coke bottle hipline, the classic deeply recessed grille and blacked-out rear valance, and the tennis court proportions. And who doesn’t love the fact that Americans considered this a mid-size car? The outrageousness of it all had an extra tiny and light sports cars being almost the polar opposite of the Charger. When Nick’s former wife said he’d have to swap his 1993 Lotus Esprit Turbo for something with four seats, Nick seized the opportunity — although he concedes it probably wasn’t what she had in mind.
THE ONLY WAY IS DIXIE
“I was getting a bit worried but he came through,” says a still grateful Nick. Not only that, but when Nick said he’d have to ship the car from where it was in Palm Springs, Florida, to the shipper in Carson City, Nevada, the owner said he had relatives he’d been meaning to visit out west so would drive the 1100 kilometres — and he paid for his own fuel and accommodation on the “Whenway.it arrived it was stuffed full of spare parts, including new doors,” says Nick. “I still have heaps of stuff I haven’t used.
“I kept in touch with him and sent him pics of the rebuild, so he saw it all the way through.”
As you’d expect, the owner of this car, Aucklander Nick Ray, is a fount of knowledge on General Lee lore, and he doesn’t begrudge the show its wanton ways.
MORE THAN SKIN DEEP
Nick has an anti-roll bar for the rear but he suspects that might make it a little too stiff for general use on the road. The majority of the build was completed in six months, meaning what looks like a brand new replica is in fact 11-and-a-half years old. Nick has done about 10,000 miles in it since the build. Just five per cent of the 69,000 original ‘69 Vintage Dodge Chargers are still running today, so prices for them are naturally pretty high.
Since then, the car has been through a nuts and bolts rebuild. The body was going to be sandblasted but Covid shut the workshop so the panel beater, Kirk Benge, offered to strip it himself using a chemical stripper. Nick says the body had vast amounts of bog on its flanks, but when they scraped it off the metal was clear and straight. Nick thinks whoever had done it just wanted to accentuate the lines. Much to their surprise, they found just one 50-cent-sized rust hole, in the usual spot in the rear mudguard, and bodgy filler jobs covering the usual parking dents in each corner. Apart from the paint and the engine, Nick has done most of the rest of the work himself. He entrusted the 383ci engine to a well-known engine rebuilder, but it didn’t go well. The engine disintegrated and all he could salvage was the intake manifold and the crank. Nick then bought a 440ci block locally and gave this one to engine builder Dave Moyle who stroked it to just over 500ci. He completed the build to Nick’s satisfaction with Edelbrock heads and manifolds breathing through a four-barrel 850cfm carb, TGI headers, and a three-inch exhaust. MSD ignition sends the sparks and a Serpentine belt kit keeps everything in time.
As well as more powerful engines, the R/T models had upgraded suspensions, performance tyres, and better brakes, as well as sportier trim and racing stripes. The 1969 Charger R/Ts came standard with the 7.2-litre 440 Magnum engine, with the Nascar inspired 426 Hemi as an option. The high-performance version of the 440 Magnum with the four-barrel carburettor produced 375 brake horsepower (280 kilowatts). The most powerful 440 engine (390 horsepower) had three two-barrel carburettors and higher compression. It was designated the 440 Six car stakes. The new Charger was based on the ’66 Dodge Coronet body. It got new bonnet and boot lines, subtle scallops were added to the doors hinting at racing air scoops (the Coronet R/T had big blister scoops), and the Coke bottle profile lines were accentuated, flowing into an intersection in the doors. A new American classic was born. The 1969 version refined the vision and it became the golden year for the Chargers; the Charger 500 and the legendary Charger Daytona with its radical aero nose ensured Chargers dominated Nascar that year, as well as the street and the strip. Also new for ’69, a Special Edition SE trim option offered leather front seats and wood grain on the dash, centre console, and steering wheel.
Actor John Schneider, who played Bo Duke, has reportedly turned 20 or more of them into General Lees himself. He ran one for many years and sold it at auction in 2008 as Bo’s General Lee, for US$230,000. That probably encouraged him to make a few more. At least one of the replica cars is reputed to have fetched a top bid of $450,000. Perhaps it had TV show or film provenance. The original list price for a Charger R/T was $3575 but you could option them up close to $5000. Given the popularity of the show, and the simplicity of the conversion, there are quite a few General Lees out there. Nick reckons there are at least three or four of them in New Zealand, built to varying standards. I haven’t inspected the other local cars, but having seen this one up close, it surely leaps clear of the pack.
“It actually handles reasonably well, considering it’s still a barge,” he says. The rear bumper also sports an American Muscle Car Club sticker advertising the club’s Father’s Day Drags which Nick is involved with through the club. He hasn’t run the General Lee down the drag strip yet, although he has another Mopar car at home, a 2016 Dodge Challenger Hellcat which clocked a 12-second quarter mile on his first run. A blast down the motorway to a new photo location with the windows down — there’s no air con in the car, or even a heater — confirms the Charger is as raw, loud, and squash-into-the-seatback powerful as you’d expect a top flight 8-litre-plus muscle car to be, driving in a straight line. It’s just as well Nick treats corners conservatively as Dodge hadn’t yet got the hang of bucket seat design. It felt like I was sitting on a roundshouldered cushion, rather than in a seat.
KIT INSPECTION As far as adherence to the General Lee formula goes, Nick notes a few exceptions. The doors aren’t welded shut as they were on the Duke boy’s car and it doesn’t have a roll cage but, as the original aim was to have a four-seater, a cage was out from the start. just working from photos to get the dimensions right. The CB radio is not connected to the aerial but who would Nick call these days? It was already wearing disc brakes at the front; they were a factory option. Nick has also upgraded the suspension. He has fitted a front anti-roll bar and adjustable shocks.
ENGINE OPTIONS
32 Auto Channel Issue #50 September 2022
What measures can or are you taking to mitigate supply chain issues? I’d say have a good relationship with your main day-to-day suppliers and do not be afraid to look at the Australian market for replacement parts when they are not available in New Zealand. I recently purchased a rebuild kit for a fuel system out of Victoria. I ordered it about noon Monday and it was fully fitted by Thursday close of business, after having arrived Thursday morning. I thought that was
As a result of the qualified staff leaving we will reduce some of the bigger jobs we take on so we can focus on the quick work. Bigger jobs do not provide a great deal of profit when compared to the level of risk you take on with them. The old story: too many eggs in one basket for the big jobs. What changes have you made on the e-commerce front over the past two years? We have a good website that we keep updated, along with a Facebook page. The best thing we have done is have an online booking request on the web page. It has really taken off and we get a high number of enquiries through this system. We use texting to inform customers of their job status and finished price. This works really well too as there are no surprises when they come to pick up their vehicles .
Industry perspective
What kind of price increases have you seen in materials or product costs? Bulk oil has been increasing, as have all the other items, but as the oil is a big ticket item it is more noticeable. I have not measured the increase but estimate it’s about 30per cent higher than 18 Is the shortage of labour affecting you and how are you addressing this? We have a staff of five on the tools and have just lost a fully qualified staff member. He has been with us for eight years but was motivated for a change by the lure of overtime in the heavy machinery industry. A replacement WOF inspector is very difficult to find. We have school leavers come in and do gateway experience work and if they are good and keen we look at starting them on an apprenticeship. We currently have two apprentices — one year and three years.
To what extent is this changing the way you do business? I have noticed there is a high number of customers now making first contact via Messenger through our Facebook page. A lot more first contacts are also being made via our website. There is more reliance on our office staff to book jobs and accurately estimate the time a job will take so we do not overbook and let our customers down. If I think we are going to have a slow week, I can purchase an advertising campaign from Facebook Efficiency is a thing that can be measured in differing ways. We look at the week’s profit jobby-job rather than count charged out hours
WHILE WE OFTEN GET VIEWS ON HOW THE ECONOMY IS DOING AS A WHOLE, a week), as we concentrate on shorter-term work like WOF, services, and quick repairs. I believe our current staffing levels are at a maximum level. We are looking at possibly expanding into a supply and marketing business to combat any drop off in the repair arm of our business. How have supply chain issues affected you? Generally we have been OK in this area. I do spend some more time sourcing parts, especially for the European vehicles. I will say that there’s one courier company, a national one, we avoid if we can as they are always slower than the rest by at least a day. Dealer parts are generally the slowest when they are on backorder but overall, pretty good.
for around $15 that reaches about 5000 people. We usually get a number of jobs via this method. It’s better than the local papers because you know exactly how many people have read the advert.
Would you like to share your view on the industry from the point of view of your business? If so visit autochannel.co.nz and get in touch.
Is competition increasing in your industry or does consolidation mean there is less of it? I am not sure we have too much immediate competition that affects us greatly. Competition has not been increasing for sure. Certainly there are lots of competing garages for repairs but we are the only WOF-focused small garage in the immediate area. All our advertising reflects this. It’s the point of difference for us. WOFs are our lead to repair work. We compete with the big WOF providers but we make sure we have a better pricing position in the market and give better on-the-spot service.
BEN WATSON Director / Mainstreet Transmissions
We have definitely seen a change in the way we do business in the last 12–24 months. Instead of accepting this change and potentially losing work we have actively looked for different ways to source the inputs that we need. This has in fact turned into a great opportunity for us, albeit with a little bit more work involved to get into the groove.
There are a lot more cars on the road and this doesn’t seem to be easing, so competition is not really a problem.
The pressure to operate more efficiently is always there. How have you addressed this? At the start of Covid we took on the task of implementing a new system. It was completely new software, and we received training on how to effectively do our jobs, both in the office and in the workshop. We have seen a huge amount of efficiency gains from that, and cannot recommend this highly enough — it has changed the way that we think about every job and given us the competitive edge that we needed to grow. There is still more work to do in pushing this out more into the workshop but the system has given the foundation to be able to do this — we can now look at continuously improving the way that we do things.
What is the outlook for your business over the next 12–24 months? Our core and general business is looking positive, we’re getting a lot of inquiries and we are continuously looking at ways in which we can improve our service to our customers. This includes ways of communicating and also ways in which we can get the best value for money for our customers.
The pressure to operate more efficiently is always there. How have you addressed this? Efficiency is a thing that can be measured in differing ways. We look at the week’s profit job-byjob rather than count charged out hours. To get eight hours charged out per day per staff member is a difficult thing to achieve, so I choose not to look at that measure alone, but rather our overall profitability.Breaksare a thing that stop the momentum of a job so we do not have set break times. We have great buy-in from our staff. Our staff stay on their job until they decide they need a break. We do not have a set lunch time or break time. They take a break when they want to, and when it fits into the job they are doing. There are never any questions asked about why they are taking a break. The same goes for lunch times. They decide when, but it is an expectation they take a break. It is what I describe as a ‘high-trust model’. As a recognition of their efforts 12–24 months? Good. Expecting more growth! How have supply chain issues affected you? Not really too badly, but some increased lead times. What measures can or are you taking to mitigate supply chain issues? We’ve used a government small business loan to bulk-buy products we will use over the coming financial year. What kind of price increases have you seen in materials or product costs? Lots. Everywhere! Is the shortage of labour affecting you and how are you addressing this? Yes! We’ve had to temporarily close one branch, and import staff. What changes have you made on the e-commerce front over the past two years? None. Is competition increasing in your industry or does consolidation mean there is less of it? Eventually there will be less competition. The pressure to operate more efficiently is always there. How have you addressed this? We’ve upgraded our accounting system with time clocking, so staff have to clock on/off jobs, which
How have supply chain issues affected you?
What measures can or are you taking to mitigate supply chain issues? We have been using more suppliers than usual. This has meant that our ordering process has changed. As a result we have had to be better at managing our customer expectations on delivery of their vehicle. What kind of price increases have you seen in materials or product costs? We have seen a price hike across the board, but it does feel like they will stabilise soon — when is anybody’s guess though? Is the shortage of labour affecting you and how are you addressing this? This has been an issue for a long time in our industry. I believe we need to be better at taking on and training new talent. We are lucky at Mainstreet that we have a great team and that we’ve been together for a long time. We have taken the approach of looking after the staff that we have, so that we can continue offering our customers a great service.
It doesn’t feel like we are facing a huge amount of competition. A lot of our work comes from referrals, so a customer has made up their mind based on the trust from the referrer. You do see new places pop up sometimes but on the flip side there seems to be enough work to take that on.
Is competition increasing in your industry or does the consolidation mean there is less competition?
Today, the workshop and car park offers an interesting mix of the latest autobahn-eating Audis and GTIs and the much more folksy air-cooled flat fours, and everything in between.
The left-hand side of the workshop specialises in air-cooled engines. They have an array of factory tooling, jigs, and presses, and the team’s decades of experience with these engines means they really know their way around a rebuild. They work with stock engines and with performance parts that can take the 1600 engine out to 2300cc and double its rather modest 65 horsepower output.
To find out more see qualitat.co.nz, or call 09 579 3710.
Director of the family-owned business Vagn Dyson says if the founders of the business in Penrose walked in today they’d find much that wasThefamiliar.business began in 1972 when the air-cooled Beetles and Campers were the mainstay of VW’s range, and to this day keeping those cars on the road is still an important part of the business.
“Electronic and digital tooling is always increasing so we always take care to keep on top of the technology,” says Vagn.
As increases in technology allow vehicle manufacturers to lock themselves ever closer into dealer relationships there is another aspect to the Qualitat business, and that is their ability to access full security and key coding. That’s a service you would normally only get from main agents but which this independent garage can also offer.
34 Auto Channel Issue #50 September 2022 Qualitat EuropeanMotors — 50 years young QUALITAT EUROPEAN MOTORS, THE LARGEST INDEPENDENT VOLKSWAGEN-AUDI GROUP VEHICLE SERVICING CENTRE IN NEW ZEALAND, IS CELEBRATING 50 YEARS IN BUSINESS
Vagn got his start in the air-cooled department some 30 years ago, and from time to time he has been known to get back on the tools when required, mainly due to Covid. If the original staff came back, they wouldn’t really struggle to find the place either, as it is just 200m further along Station Road in Penrose. It moved to its current, larger premises about 17 years ago. In fact, Vagn has been looking up old employees, long-standing customers and other people who have been important to the business to invite them to a 50th anniversary event next month — but it won’t be at the workshop. That’s full of cars, keeping seven technicians busy on modern VWs, Audis, and Skodas, as well as the two technicians working on the air-cooled Dubs. Among the 20 staff in Auckland there’s one parts technician dedicated to the workshop, two service advisors, six parts interpreters, one of whom is the parts manager, and “super-administrator” Holly, who Vagn says has been with Qualitat almost as long as he has.The parts business is the other big growth area for Qualitat, which now runs the largest independent inventory of VAG parts in New Zealand, with around there over the counter, as it functions as a retail and trade parts Qualitatstore.hasalso recently upgraded its website along with a complete overhaul of the on-line shopping experience, which was a well needed change to make the experience more user friendly. They are continuing to add more and more products to the site for air and watercooledWhilevehicles.themodern vehicle parts business is straightforward, VW doesn’t manufacture parts for its legacy vehicles so the team at Qualitat is pleased when they can help a customer out with hardto-find parts. Vagn says an international network of suppliers of new and ‘new old stock’ that the company has built up over the years has proven an invaluable resource.
THIS MONTH
While most of the workshop is geared to servicing modern VAG vehicles, Vagn says the classic or air-cooled section “is still a very important part of our business”.
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2/ PULSATION
IT’S ALWAYS WORTH DOING THE JOB RIGHT AS MOST ISSUES IN MODERN BRAKES
Proper restoration usually takes more than a quick pad change. Replacing all appropriate hardware, refinishing or replacing rotors as per manufacturer specs, and cleaning and lubricating sliding surfaces and pins as appropriate will allow the system to function properly under the most severe loads. But driving patterns also play a part.
Increased power and performance of vehicles in response to customer demand, coupled with pressure to reduce weight for emissions and fuel economy, has placed even more emphasis on brake performance. A move by manufacturers toward larger rotors, increased service area of pads, and overall more aggressive braking systems creates an environment for increased component wear that must be serviced properly. Given the extreme conditions under which modern brake systems operate, premature or irregular wear likely both result from a failure to fully and properly restore the brake system to its proper operating condition.
1/ NOISE Brake noise, or squealing, is the most obvious problem. Unwanted, audible brake component movement causes it. Solutions are keeping brake components in place per factory specs and properly preparing surfaces during servicing. Today’s brake systems are very sensitive to rust and corrosion and should receive a thorough cleaning in preparation for fresh lubricant, hardware, and friction material. Residual rust or corrosion left in critical areas can begin to cause brake issues almost immediately.
5/ PERFORMANCE Proper break-in period and technique can greatly affect the performance of new braking components. Yet not all OE manufacturers require break in and the different friction and adherent brake technologies require different approaches. As always, it is best to follow the individual component manufacturer’s recommendations.
If a customer has a brake pulsation, you know you have variation, so rotors will have to be resurfaced or replaced.Measuring rotor thickness variation requires extremely accurate measurements every few inches around the rotor, with limits as low as 0.001-inch. Measuring rotor thickness to that degree is hard to do accurately in a workshop, and the pulsation tells you all you need to know. But you can check for run-out. Standard procedure for measuring lateral run-out is to measure it while simulating actual conditions by mounting the rotor to the hub with lug nuts and properly torquing them into place (you are using a torque wrench, right?). But what if there is corrosion between the rotor and hub? Would this not cause increased run-out? As rust and corrosion grow between the rotor and hub, they can separate the two, pushing the rotor out and creating run-out, uneven wear, and pedal pulsation. Proper inspection and a clean mounting surface between hub and rotor are key to eliminating pulsation. So, let’s say you have properly cleaned, inspected, and measured. What do you do if all else fails and there is still a pulsation? If all the rotor measurements are within specifications, the ‘pulsations’ the customer feels could be speed related. Checking tyre and wheel assemblies on equipment designed to measure and locating loaded radial-force variations could help pinpoint problems not caused by the brake system.
Top 5 brake complaints NOW RELATE TO POORLY PERFORMED SERVICING
Another cause of performance issues is old or inadequate brake fluid. The importance of always using a high-quality fluid with a high dry boiling point rating cannot be underestimated. As the brake system operates, heat is generated and transferred into the hydraulic system as it passes through various components.Inaddition, over time moisture from the environment enters the system, contaminates the fluid, and decreases the boiling point. By flushing fluid at the manufacturer’s recommended interval, moisture contamination is removed and the proper boiling temperature is restored. Improvements in engineering and manufacturing techniques as well as materials have eliminated some of the problems technicians used to see. In conclusion, modern vehicles are simply more detail oriented when it comes to servicing. Technicians must follow prescribed service recommendations precisely, without fail. Inspecting and servicing braking systems thoroughly will ensure customers have no cause for complaint.
In addition to normal inspections for binding, corrosion, lack of lubrication, and worn or damaged components, calipers must be cleaned and special attention paid to lubricating areas of contact. Proper servicing of components that retain the pads is vital so that they are clean and free of corrosion. Great gains in noise reduction also have been made on the manufacturing side. These advances in friction technology have greatly reduced problems with brake noise. The introduction of ceramic brake pads in the 1980s paved the way for this. This new friction technology originally was engineered for popular Asian models, as noise was more evident in these small and quiet cars, but the solution was progressively adopted worldwide.
36 Auto Channel Issue #50 September 2022
The most common brake complaints involve noise, unusual or premature wear, and dusting. Other common concerns involve pulsations and stopping performance.
3/ DUST When braking force is applied, a small amount of material is gradually worn off the brake pads. This ‘brake dust’ usually deposits itself on the braking system and the surrounding wheel. The proper friction choice can affect dusting. Different brake pad formulations create different amounts of dust, and some formulations — particularly metallic brake pads — create more dust than others. Ceramic brake pads contain fewer metal particles, and therefore produce less corrosion of surrounding metal parts. Addressing worn or corroded parts and proper cleaning and lubrication when performing a service are the best ammunition for eliminating brake dust complaints.Takingcare of a brake dust issue can eliminate other problems and help prevent or solve customer complaints. Using a combined effort of proper servicing and proper components should yield the best results. This is important because dust on wheels can be more than just a visual nuisance. If the acidic brake dust is left to accumulate, it can badly damage the finish of most wheels, so it pays to address it from the start.
4/ WEAR
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• Replace any leaking or damaged calipers.
T he whole point of torque wrenches is that they measure force and indicate when the required force is met. Yet, according to HTC Ltd, if they are not calibrated correctly, they can create dangerous and unnecessary risks for the equipment being worked on and for the operator’s safety.
HTC has more than 40 years experience in dealing with high force engineering challenges and that’s why, more than 20 years ago it got into onsite calibration. Its services include certifying tooling but, in particular, helping companies evolve systems that limit their and procedures for its customers: Training: Correct bolting procedures should be established and regulated at management level with floor staff given practical training. In many cases failures occur when procedures are not clearly defined, being both documented and visible. This enables staff members to miss steps if tools are not checked regularly for wear and tear accuracy.
• Check the vehicle’s suspension system. Again, this could be the cause of wobbles or vibration that your customer is feeling.
Care: Torque wrenches are ‘measuring devices’ service for as long as possible. In the next edition we will cover what’s happening when we apply torque and what we are attempting to achieve.
• Test drive the car. Check for any noises, vibration, or abnormal smells when applying the brakes.
Preferably use an OE quality, ultra-premium caliper that is new, and not remanufactured.
• Check the brake master cylinder for leaks. Leaks can be a common cause for repair.
• If needed, replace any leaking or damaged steel lines.
Walking the NZ’S LARGEST SUPPLIER OF TORQUE WRENCH TOOLS, HTC, GIVES US THE LOWDOWN ON WHY CALIBRATING YOUR EQUIPMENT IS SO IMPORTANT FOR OPER ATOR SAFETY.
• Adjust the vehicle’s parking brake, if applicable.
Calibration: In most New Zealand industries, local law and foreign auditing bodies are increasingly enforcing testing and calibration of equipment. Manufacturers of torque tools generally recommend annual calibrations but, in high use situations, shorter service or calibration intervals may be Traceability:warranted.Itis imperative that each tool has a unique serial number and that calibration certificates are kept for three to five years.
HTC Ltd is New Zealand’s leading supplier of torque wrench tools and calibration, servicing and repair services. To book a calibration service for your torque tools visit www.htc.co.nz/calibrationand-testing/ and scroll down to the ‘Booking Form’. To contact the team directly, call 0800 48 2000. The HTC Calibration Vans can visit your worksite to service your torque wrenches, courierdown-timereducingandcostsHTCcalibrationvansarefittedwiththeNorbarTorqueWrenchCalibrationwrench,toensureaccuracy
• Look for leaking, cracked, or damaged hoses. Fluid leaks can cause major problems, so make sure everything is sealed and in good working order.
• Too much load from carrying more weight in the vehicle than it is rated for.
• Heavy or aggressive braking, especially from high speeds, can add additional and unnecessary wear on the system.
• Check and replace any faulty sensors. Once you’ve completed a thorough review of all braking system components and performed the necessary maintenance, it may be useful to remind your customer of the factors that contribute to excessive wear on their braking system:
Brake system checklist
• Lubricate caliper slides and shoe pads.
• Test the brake pedal. Make sure movement is smooth and completely depresses.
38 Auto Channel Issue #50 September 2022
• Inspect the tyres. Make sure there are no punctures or damage to the tyres or rims that could be causing the symptoms your customer is experiencing.
• Inspect rotors and drums for damage. Low-quality thoroughly examined for wear. Remember, brake pads and brake rotors should always be serviced and replaced at the same time, using OE-quality brake pads.
W hen a customer visits a workshop because they hear noise when the brakes are applied, feel vibration, see the brake service light is on, or even smell a chemical/burning odour when braking, it’s time to inspect the braking system to diagnose the Regardlessproblem.ofwhat the customer may think is wrong, technicians know the importance of performing a full brake system inspection to ensure that they complete the right service for the vehicle.
“Most of us have used a torque wrench at one time or another for tightening fasteners. For some of us it’s an everyday thing,” says HTC Ltd’s General Manager, Daniel Brice. Most people would also be aware that many road vehicles and many multimillion-dollar pieces of machinery depend on correctly tightened fasteners to avoid damage, downtime or most serious of all, injury. “Using torque wrenches helps ensure correct fastening,” says Daniel Brice “but the torque tool has to remain accurate within tolerances, and that means it also needs a maintenance plan.”
WHILE TECHNICIANS BUILD UP THEIR OWN ROUTINES WHEN CHECKING SYSTEMS
torque
• Service wheel bearings if needed.
• Frequent driving in wet or extreme weather can create the need to brake more quickly to prevent slipping or skidding, again placing additional wear on the system.
• Check the brake fluid and flush if necessary. Often, neglected old brake fluid can cause problems if it’s not serviced regularly. The fluid should be light in colour. If it’s very dark, it’s time to swap it out for fresh brake fluid.
The following checklist covers some of the most important areas to review when performing a brake system inspection:
WORKSHOP SAFETY REMINDER ANNUAL TORQUE WRENCH CALIBRATION Call the team at HTC today on 0800 48 2000 to book your torque wrenches in for their Annual Calibration. Auckland and Christchurch locations. Plus, our Mobile Vans tour the country regularly to Calibrate wrenches on-site, saving you down-time. You can also book www.htc.co.nz/calibration-and-testing/online:www.htc.co.nz haymanreese.co.nz | 0800 MY T BAR Installers wanted, enquire now!
ACDelco does AGM
For more information, or to become a stockist, call 0800 546 000, or visit www.rjbatt.co.nz.
For more information, contact sales@centurydistributors.co.nz, or call 04 567 1405.
Another cool profit centre Summers are getting hotter, so air-con servicing becomes an increasingly valuable service to offer. Features of the Heshbon HR-371 air-con fluid recycler include automated recovery and recycling management, manual or automatic operation, and a dual operating mode: expert or beginner. It has a programmable vacuum phase automatic air-purge system and programmable maintenance. Options are available for all refrigerant types. RRP $5599 plus GST, delivered.
The Corghi Exact Linear Plus 3D Aligner features two new high-resolution cameras with HI-Q artificial vision and integrated LPF filters that eliminate sunlight reflections. They target new compact high-resolution small and light targets. An automatic target tracking camera boom moves automatically with the lift. A new camera movement system uses a worm gear for better positioning accuracy. It allows the operator to work from pit level to over two metres. See automaster.co.nz, call 0800 214 604, or email info@automaster.co.nz.
If it’s vinyl and has been worn down by the harsh New Zealand sun, Dirty Steve’s vinyl saviour is your ticket to restoring that silky satin finish. It’s a must-have in your detailing kit because of its versatility on all varieties of vinyl. It is non-oily, non-greasy, and has that new-vehicle smell we all enjoy, making it ideal for boaters and all areas of automotive trim and accessories. Simply spray the affected area and wipe it down with a microfiber cloth. Quick and efficient — the answer to all of your vinyl troubles. Available from all leading marine and automotive retailers.
Products The latest automotive products Exact aligner
Vinyl’s saviour
The ACDelco Absorbent Glass Mat (AGM) range is designed for highly developed cars and those with advanced fuel-saving technology, including stop-start and regenerative braking. AGM plate separators reduce internal resistance, improving performance, including increased cycling ability, faster recharge acceptance and improved cranking power in a partial state of charge. The AGM range is ideal for modern vehicles that have higher electrical accessory loads.
40 Auto Channel Issue #50 September 2022
Spark plug performance
Convenient inspection lighting pack
Ignite’s 10-80V LED Beacons offer 10x strobe and 2x rotating patterns with up to 100,000 hours LED lifespan. SAE J845 Class 1 and IP67 rated, the highquality beacons are available in amber, blue, or red with either a two-bolt metal mount, or magnet mount. Ignite LED Beacons have a low-profile black aluminium alloy powder-coated housing, a durable PMMA polycarbonate lens and come with a five-year warranty. Available from CoolDrive, or see cooldrive.co.nz.
Visit napa.co.nz for your nearest branch, or call 0800 800 073, or login to PROLink.
OEX has taken lighting convenience to the next level with this pack which includes a wireless charging base that will also charge Qi compatible cellphones or other devices. Both inspection lights are dual output with a 70 lumen torch at the tip and a dimmable COB flood light on the side. The 250 lumen lamp has three hands-free mounting options: a 360-degree swivel hook, a magnetic back, and a magnetic pivoting base. The larger 300 lumen dimmable lamp is shaped for convenient handheld use. The lights can be charged by simply sitting them on the wireless charging base, or plugging them into it with the supplied USB cable. Available at NAPA Auto Parts. Visit napa.co.nz for your nearest branch, or login to PROLink.
Finding the right spark plug for the job can be a tricky process, with the wrong choice compromising precision engine output, reliability, and fuel efficiency. NGK Spark Plug Australia knows all too well spark plugs’ effect on performance and longevity and have taken the guessing game out of selecting and easily identifying spark plug issues by developing a series of short videos. NGK is the largest OE spark plug supplier in the world and they have tapped into their extensive experience to help mechanics and automotive technicians get it right the first time. To find out more visit ngk.com.au.
CRC’s range of SmartWashers does away with workshop staff’s risk of exposure to volatile, flammable, and irritant solvent cleaners, and the need to buy, store and safely dispose of these chemicals. SmartWashers, which come in a range of sizes to suit different applications, use non-toxic emulsifying degreasers. The cleaning fluid is effectively self-cleaning, as selected bacteria in the SmartWasher breaks down oil and grease to oxygen and water leaving just dirt trapped in the filter for disposal. They drastically reduce compliance costs, clean just as effectively as solvent cleaners, and are much more pleasant and safer to use.
Ignite beacons
Eco-friendly parts washing
The CRC Smartwasher range is available at NAPA Auto Parts.
41
STEP CREATE3: YOUR SOPS
External help can offer one other service — helping you crunch shop numbers to show the results of blueprinting. By looking at your pre-blueprinting KPIs (or pre- and post-change numbers for those of you looking to upgrade existing blueprinting strategies) and those collected afterwards, you can drive home to your staff the effect of this process and involve them in its refinement.
The blueprint is the internal document — the action plan for thoroughly repairing, painting, and preparing the vehicle for return to the customer. More than that, the blueprint is the document that ties all parts of the workshop process together. As such, everyone should accept a part in creating and following the blueprint — estimators, the blueprinting person or team, techs, and painters. It’s vital to get buy-in because proper blueprinting is essentially a culture change in the workshop. Workshops that try to adopt it without buy-in will generally conclude it doesn’t work.
Having help from an experienced guide who has seen this work in practice will also help to convince staff that blueprinting is a good move.
STEP AUDIT5:YOUR WORK
STEP UNDERSTANDING1: BLUEPRINTING Workshops can differ widely in how they define and perform blueprinting. Some pull everything apart around the areas damaged or potentially damaged in a collision. Others focus only on areas of significant damage believing the margins in the extra work are not worthwhile, but those margins are still Workshopsthere.
Look at cycle time, severity, and the average repair dollars per repair order (RO) and compare those to previous numbers. It’s imperative that management and staff compare their experiences before and after implementing blueprinting. Doing so helps work out any areas or issues hindering the process. This is aso a good time to address how well your employees are communicating and fix that as well. In time, you should end up with a true-blue blueprinting operation that evolves as your business does. Though many details are involved in its development, those complexities ultimately improve your workflow and any actions that make your work easier and more profitable are well worthwhile.
STEP DESIGN2: YOUR BLUEPRINTING MODEL
STEP 4: SEEK OUTSIDE GUIDANCE
42 Auto Channel Issue #50 September 2022
costingrepairCollision
GETTING ‘BLUEPRINTING’ TO WORK CAN MAXIMISE BODY SHOP PROFITABILITY T he point of blueprinting is discovering what once would have been hidden damage before the actual repairs begin, thereby building accuracy and efficiency and eliminating costly oversights.
should start by understanding the relationship between blueprinting and estimating. The estimate is the external business document intended for customers and insurers. It’s an appraisal but it should be as accurate as possible, so the people looking at it aren’t surprised later.
First discuss with staff how the blueprinting process would be conducted. Here again, understanding the basis of blueprinting is the guiding factor. Invite staff to think of looking at the vehicle holistically, working from the simple to the complex, and then in one organised motion from the front of the vehicle to the rear. That starts with opening and closing all doors and the boot to ensure they operate correctly, performing a visual inspection of the vehicle, and then recording any damage. From here, the estimate takes a central role, as the blueprinting staff will use it to track further damage. You’ll also want to run diagnostics, which may already have been performed as part of the estimate. Then, move in an orderly fashion from the front of the vehicle to the rear disassembling repair areas to look for further damage and noting it as such. Once again, a good estimate is important here since you’ll want a complete understanding of manufacturer repairs to know exactly what work will need to be performed to repair the vehicle. If you don’t understand the work, you can’t blueprint it, and already having that information in the estimate saves time.
A technical writer certainly isn’t the only external source you should leverage. Expert guidance can be the difference between a transformative blueprinting process and one that provides only modest results, or is later abandoned. Experience really counts here. You can find consultants among your suppliers — for example, from your paint suppliers. Additional help can be found on the internet, where some of the brightest stars of the collision repair industry hold court.
You need to document how each step is conducted and when. The objective is to create a guide or standard operating procedures (SOPs) that will help you to repair vehicles consistently. This is work that will require input and some review by every member of your staff. The challenge here is putting all of that into writing, a task many shops might find daunting. Writing clearly isn’t easy. Organising information isn’t easy. Rolling all of this together in a form that’s easy to read is even more difficult. If you’re not comfortable doing this work, hire someone from outside to do it for you. Talk to hiring firms about bringing in an experienced technical writer who can take care of this work. Clear, concise writing makes a huge difference to how the blueprint is received and used. Work closely with your writer, so you can update it later as your blueprinting process evolves. Again, make sure you involve your entire team in designing your blueprinting model so you can create the necessary business culture that supports this practice.
Checking underneath is also vital. If you’re going to blueprint, you have to blueprint everything. Always check the tyres, suspension, exhaust system, and anything that might be hanging from the bottom that might cause issues on a test drive.
The
DSGs & DCTs Dual clutch transmissions are hugely popular. We cover all repairs and servicing with the latest diagnostic equipment available. www.gearboxfactory.co.nz WE ARE SPECIALISTS IN AUTOMATIC AND MANUAL TRANSMISSION SERVICES, REPAIRS (INCLUDING TRANSFER CASES, DIFFERENTIALS AND WHEEL BEARINGS) AND CONVERSIONS ON ALL MAKES AND MODELS OF AUTOMOTIVE VEHICLES AND LIGHT TRUCKS. enquiries @ gearboxfactory.co.nz / (09) 274 8340 68D GREENMOUNT DRIVE, EAST TAMAKI, AUCKLAND DIFF Audit Often overlooked but not by us, the time to get your diff looked at is when you first hear a noise, to avoid more costly repairs down the track. DRIVETRAIN SPECIALISTS CVTs Continuously variable transmissions are a significant part of overall sales each month, therefore the equipment and knowledge that we have accumulated from years of experience repairing these complicated transmissions, has given us an unparalleled edge. Torque Converters
Gearbox Factory has been rebuilding torque converters for cash trade customers for over 48 years. With a significant increase in production capacity, The Gearbox Factory team is now able to offer a torque converter reconditioning and repair service to the motor industry. NOW REPAIRRECONDITIONINGTORQUEOFFERINGCONVERTERANDSERVICES Protect your vehicle from rust and corrosion Vehicles with high exposure to our marine environment are susceptible to premature rust and structural corrosion from sea spray and salt. AUTObLAST specialise in vehicle underbody rust removal with long lastingwww.autoblast.co.nzprotection.(09)4436574Call today for a free appraisal.FranchisesAvailable Auto Channel has unsurpassed reach into the wider Automotive trade, direct mailed to over 11,000 business owners in New Zealand. Call me to today to discuss ways I can help you grow your business through NZ’s highest circulating automotive trade publication! Mark Everleigh - 09 222 1729 FREE PHONE: 0800 80 90 96 EMAIL: blairs@blairs.co.nz WEB: www.tyreorder.co.nz New Zealand Wide - Wholesale Only Warehouses in Auckland, Christchurch, Geraldine and Invercargill Supplying to the Trade Quality brands Prices to the trade Premium and budget tyre options available Excellent profit centre for tyre shops and garages Online ordering 24 hours•••••
44 Auto Channel Issue #50 September 2022 0800 472 787 0800 333 125 06aecs.net8749077 09bntnz.co.nz4143200 hcb.co.nz or 0800 422 228 0800precisionequipment.co.nz246478 jasoceania.co.nz or 0800 527 335 dieseldistributors.co.nz or 09 265 0622 09 836 6673 autolign.co.nz or 09 574 2288 tatp.co.nz or 0800 268 266 smitsgroup.co.nz or 0800 227 422 smitsgroup.co.nz or 0800 227 422 gri thsequipment.co.nz or 09 525 4575 parts@1stautoparts.co.nz or 09 638 6439 mountshop.co.nz or 0508 866 686 bmw.co.nz or 0508 269 727 cyb.co.nz or 09 978 6666 0800 465 855 0800 549 429 automaster.co.nz or 0800 214 604 centurydistributors.co.nz patchrubber.co.nz or 0508 837 248 dtm.co.nz or 0800 621 233 penriteoil.co.nz or 0800 533 698 nzmotoroils.com or 0800 942 645 0800 383 566 06 306 8446 or blackfern.coop redarcelectronics.co.nz 0800 757 333 or fenixautoparts.co.nz crc.co.nz or 09 272 2700 rjbatt.co.nz or 09 636 5980 0800treadwayequipped.co.nz436436 PARTSSUPPLYBearings,dis,alternators,brakecomponents,radiators,enginecomponents,batteries,trailerparts AFTERMARKETACCESSORIESAudio,performanceparts,bodykits,dressup,paint/wrap,driveline WHEELSANDTYRESOEMreplacement,tyres,fitting/balancing,repairs,consumables,innertubesWORKSHOPCONSUMABLESRags,lubricants,PPE,aerosols,abrasives,cleaners,carcare,aircon REPAIRSERVICEAutoelectrical,gearboxes,cylinderheads,enginerebuilds,suspension,coolingSERVICECONSUMABLESOils,grease,coolant,transfluid,bulbs,flushes WORKSHOPEQUIPMENTDiagnostics,hoists,electrics,powertools,handtools,specialistserviceequipment AUTOREFINISHERSRestoration,smashrepairs,auto-bodysupplies,spraypainters,paintcorrectionSUSPENSIONANDSTEERING Tierods,balljoints,rackends,bushes,bearings,shocks WINDSCREENSANDGLASSWindscreens,chiprepairs,sideglass,mirrors,wipers,customfitment Supplier directory YOUR GUIDE TO NEW ZEALAND'S LEADING AUTOMOTIVE TRADE SUPPLIERS
45 The Auto Channel supplier directory is your easy reference for sourcing a range of automotive products and services. This directory is a paid service for businesses who supply to the New Zealand automotive trade. To secure your inclusion, contact Mark Everleigh on 09 222 1729 or mark.everleigh@parkside.co.nz. PARTSSUPPLYBearings,dis,alternators,brakecomponents,radiators,enginecomponents,batteries,trailerparts AFTERMARKETACCESSORIESAudio,performanceparts,bodykits,dressup,paint/wrap,driveline WHEELSANDTYRESOEMreplacement,tyres,fitting/balancing,repairs,consumables,innertubesWORKSHOPCONSUMABLESRags,lubricants,PPE,aerosols,abrasives,cleaners,carcare,aircon REPAIRSERVICEAutoelectrical,gearboxes,cylinderheads,enginerebuilds,suspension,coolingSERVICECONSUMABLESOils,grease,coolant,transfluid,bulbs,flushes WORKSHOPEQUIPMENTDiagnostics,hoists,electrics,powertools,handtools,specialistserviceequipment AUTOREFINISHERSRestoration,smashrepairs,auto-bodysupplies,spraypainters,paintcorrectionSUSPENSIONANDSTEERING Tierods,balljoints,rackends,bushes,bearings,shocks WINDSCREENSANDGLASSWindscreens,chiprepairs,sideglass,mirrors,wipers,customfitment 0800sales@advancefc.co.nz538058 holden.co.nz/dealers 07 850 5240 0800 188 122 mmnz.co.nz or 0800 54 53 52 cooldrive.co.nz or 0800 327 868 ryco.co.nz or 0800 838 222 ford.co.nz or 0800 367 369 tyreorder.co.nz or 0800 80 90 96 moreyoil.co.nz or 09 813 9200 gearwrench.co.nz Napa.co.nz or 0800 800 073 trojan.co.nz or 0800 876 526 fuchs.co.nz or 09 828 3255 bendix.co.nz 09 636 5428 or sales@clutchindustries.co.nz nz.macnaught.com or 0800 023 510 tridon.co.nz or 09 259 4327 ateco.co.nz or 09 979 8000 eproducts.co.nz or 09 916 6750 eshop.wurth.co.nz or 0800 683 040 alleuroparts.co.nz or 0800 255 387 haymanreese.co.nz or 0800 MYTBAR Injectronics.co.nz or 0800 536 547 goss.co.nz or 0800 536 547 capricorn.coop or 0800 401 444 sales@dependableoil.co.nz or 09 630 0369 ngkspark.co.nz or +61 3 9730 4999 ngkspark.co.nz or +61 3 9730 4999
1. Greet your employees when you get to work When the people who work for you feel valued, they are much more likely to be productive, on time, and present during work. All it takes is a quick “good morning” to let your employees know you appreciate them. You can stop and chat about the things going on in their lives and build a more personal connection.
46 Auto Channel Issue #50 September 2022
5. Prioritise your day Once you’re in your office, make a list of your actual top priorities, what really needs to get done first, and what can take a seat on the back burner. This will help you keep on track. Days can get hectic, so having a physical reminder of what needs to be done will help you follow through on those tasks.
Do you work alongside any other workshops in your area? Together, you can learn about what works and what doesn’t in your area. Instead of viewing them as competitors, think of them as colleagues. You all want the same goal — to provide quality and trustworthy service to the members of your community.
2. Make sure your workshop meets your standards Once you’ve arrived, take a few minutes to walk around your workshop. Are there tools lying around? Is there litter in your front desk area? Imagine yourself as a customer — would the appearance of your business impress them? Take note of what stands out to you, both good and bad.
3. Check your progress toward your goals Keep a list of your weekly, monthly, and yearly goals on hand. Tick things off the list each day. See how close you are to hitting your numbers for the week. Track the sales, production, and income for the Doesmonth.it look like you’re on track, or do you have to change some things to keep moving forwards?
4. Be passionate about your business When it’s obvious a workshop owner takes pride in what they do, it has an impact on staff and customers. When they see you putting in the effort to make your shop the best it can be, they will care too. For your customers, it shows them they are going to a trustworthy shop committed to excellence. Positive experiences shared by word of mouth will usually lead to new customers.
7. Expand your network
8. Take time to coach your staff Putting time and energy into training your staff allows them to grow and to become more valuable to Whenyou.employees see a future for themselves at your company, they are more likely to commit to working for you long-term. Invest in your employees’ future, so they will be invested in the future of the shop.
You can learn a lot by sitting down and listening to someone’s thoughts on important matters and maybe avoid mistakes they have made in the past. You don’t know it all, and you never will.
Auto Channel is the best way to reach the publicationindustry.automotivewiderTheisdirectmailed to 11,298 New Zealand businesses in the following automotivesectors: Automotive workshops Parts importers and distributors Transmission specialists Automotive recyclers Towing operators Panel beaters and painters Crash repairers Tyre dealers Suspension and underbody repairers Steering specialists Towing New-Auto-electricaloperatorsrepairersandused-cardealersAirconditioningrepairersHeavymachinerydealersTruckingandtransport −−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−− Auto Channel Issue No. 51 distributed 27 September −−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−Editorial: editor@autochannel.co.nz Advertising: Mike Allmichael.white@parkside.co.nzWhiteotherenquiriesto:autochannel.co.nz Auto Channel is produced by Parkside Media, publishers of NZ’s three biggest-selling automotive magazines NZ Performance Car, New Zealand Classic Car, and NZV8.
TRY LEARNING NEW HABITS THAT COULD TURN YOU INTO A GREAT BOSS Illustration courtesy of Drive Running a business means always responding to the next issue, however, building in some new habits could make the process a whole lot easier
6. Plan your schedule in advance Planning your days in advance means you can schedule time for resolving issues that may arise. Check your calendar frequently. This also allows you to leave your business at a reasonable time each day.
10 habits of highly effective workshop owners
10. Look for diverse perspectives When making important decisions, seek advice from many different people, whether this is other workshop owners, business owners within a different industry, or even one of your employees.
Delegate tasks to the appropriate person and you can now focus on any large issues at hand. With more free time, you can also make room for thinking about the future and where you want your shop to go.
9. Trust your team and delegate tasks Trust your team to be able to take over the reins for certain tasks when necessary. Your top employee, shop manager, or co-owner can be given more responsibilities as needed.
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