Passport Patrika January - June 2017 by Passport Patrika

Passport Patrika | January – June 2017

Passport

Patr ka A bulletin of Passport services in India

    

50 Anniversary of 'The Passports Act 1967' Passport Officers' Conference 2017 Study Tour of Parliamentary Standing Committee on External Affairs Launch of Passport Seva Laghu Kendras at Indore and Udaipur Launch of Post Office Passport Seva Kendras

Smt. Sushma Swaraj, External Affairs Minister, Shri Manoj Sinha, Minister of Communication (Independent Charge), Gen. (Dr.) V.K. Singh (Retd.), Minister of State for External Affairs, Shri M. J. Akbar, Minister of State for External Affairs, Dr. D.M. Mulay, Secretary (CPV & OIA), Shri Arun K. Chatterjee, Joint Secretary (PSP) & CPO unveiling the stamp commemorating 50 years of The Passports Act, 1967 during Passport Officers' Conference 2017

In this Issue 04

Cover Story - Passport Seva Divas 2017

- Passport Officers' Conference 2017 - Passport Seva Puraskars - Parliamentary Committee Visits

- Passport Seva Laghu Kendra - Post Office Passport Seva Kendra

Events - Prime Minister of Uganda visited PSK Herald House - MoS, Ministry of External Affairs visited RPO Bhubaneswar - Delegation from Ghana visited PSK Lower Parel - Secretary (CPV & OIA) conducted a Press Meet at PSK Tirupati - Additional Secretary (FA), MEA visited PSK Saligramam and PSK Aminjikarai, Chennai

- A delegation of newly appointed Officers of the Indian Foreign Service visited PSK Herald House - Police Training on mPassport Police app - lalnh; jktHkk"kk lfefr dk fujh{k.k nkSjk

Camps and Melas

Media & Public Outreach

Voice of People

Awards & Recognition

Employee Corner

02 Passport Patrika | January â&#x20AC;&#x201C; June 2017

Editorial Note ikliksVZ vf/kfu;e] 1967, ftls fd ikliksVZ ,oa vU; ;k=kk nLrkost tkjh fd, tkus rFkk Hkkjrh; ukxfjdksa ,oa vU; O;fä;ksa ds Hkkjr ls ckgj çLFkku ds fu;eu gsrq ykxw fd;k x;k Fkk] us 24 twu] 2017 dks vius vf/kfu;eu ds 50 o"kZ iwjs fd,A bl volj dks js[kkafdr djrs gq, ljdkj }kjk fnukad 22-23 twu] 2017 ds nkSjku vk;ksftr ikliksVZ lsok fnol ,oa ikliksVZ vf/kdkjh lEesyu& 2017 ds nkSjku ekuuh; fons'k ea=kh ,oa ekuuh; lapkj jkT; ea=kh ¼Lora=k çHkkj½ ,oa vusd x.kekU; O;fä;ksa dh mifLFkfr esa ,d Lekjd Mkd fVdV tkjh fd;k x;kA mä lekjksg ds nkSjku ekuuh;k fons'k ea=kh }kjk vkB o"kZ rd dh vk;q ds cPpksa o lkB o"kZ ls vf/kd vk;q ds ofj"B ukxfjdksa dks u, ikliksVZ vkosnuksa ij ikliksVZ 'kqYd esa 10% NwV dh ?kks"k.kk Hkh dh xbZA blh lEesyu esa ekuuh;k fons'k ea=kh }kjk ikliksVZ fu;eksa esa lq/kkj] ikliksVZ lsokvksa esa foLrkj vkSj ikliksVZ vkids }kj ds ewy ea=k ij fo'ks"k cy fn;k x;kA bl Øe esa 2 ikliksVZ lsok y?kq dsaæksa dk mn~?kkVu] Øe'k% bankSj ,oa mn;iqj esa] o"kZ 2017 dh igyh Nekgh ds nkSjku fd;k x;k gS A ukxfjd dsfUær fdlh Hkh lsok dk ukxfjdksa ds lehi gksuk vR;ar vko';d gS blh mís'; ds lkFk ikliksVZ lsok dks vc Mkd?kjksa ds ek/;e ls ukxfjdksa ds vkSj vf/kd lehi yk;k tk jgk gSA ljdkj dk ,slk ç;kl gS fd ikliksVZ laca/kh lsok,a çkIr djus gsrq ukxfjdksa dks de ls de nwj tkuk iM+sA blh dks yf{kr djrs gq, fons'k ea=kky; us vc Mkd foHkkx ds lkFk feydj ns'k ds leLr ç/kku Mkd?kjksa esa ÞMkd?kj ikliksVZ lsok dsaæß LFkkfir djus dh ;kstuk cukbZ gS ftlds rgr o"kZ 2017 dh çkjafHkd Nekgh esa ,sls 58 Mkd?kj ikliksVZ lsok dsaæ [kksys tk pqds gSa ftudh la[;k bl o"kZ ds var rd 235 fd, tkus dk y{; gSA ikliksVZ lsok ds foLrkj ds varxZr ns'kHkj esa Mkd?kj ikliksVZ lsok dsaæ [kksys tkus dk ,d vge iSekuk ;g gS fd ;s dsaæ bl çdkj [kksys tk jgs gSa fd ns'k ds fdlh Hkh ukxfjd dks ikliksVZ lsok çkIr djus ds fy, 50 fdyksehVj ls vf/kd dh nwjh u r; djuh iM+s A fons'kh ekeyksa ij xfBr lalnh; lfefr }kjk ekuuh; Mk- 'kf'k Fk:j dh v/;{krk esa fnukad 29 vçSy ls 05 ebZ ds e/; Mkd?kj ikliksVZ lsok dsaæ] ysg ,oa ve`rlj vkSj eqacbZ fLFkr ikliksVZ lsok dsUæksa ds nkSjs ds nkSjku ukxfjd lsok fu"iknu laca/kh dk;ksaZ dh leh{kk dh xbZ vkSj bl laca/k esa gkfy;k o"kksaZ dh çxfr ij larks"k çdV fd;k x;k A ljdkj }kjk ukxfjdksa dks çnku dh tk jgh fdlh Hkh çdkj dh lsok dh lQyrk bl ckr ij fuHkZj djrh gS fd çnÙk lsok dk Lrj D;k gS vkSj ;g ukxfjdksa dks de ls de ijs'kkuh ds lkFk vf/kdre larqf"V fdl çdkj çnku dj ldrh gSA lwpuk Økafr ds bl ;qx esa ikliksVZ lsok dks fV~oVj vkfn ds ek/;e ls çkIr gksus okys mRlkgo/kZd lans'k bl lsok dh lQyrk dh dgkuh Lo;a dgrs gSa A

v:.k ds pVthZ la;qDr lfpo ¼ih-,l-ih½ ,oa eq[; ikliksVZ vf/kdkjh Passport Patrika is edited and published by Shri Arun K. Chatterjee, Joint Secretary (PSP) & Chief Passport Officer on behalf of Central Passport Organisation, Ministry of External Affairs, New Delhi. Editorial Team: Arun K. Chatterjee Sanjiv Aggarwal

Address: CPV Division, Ministry of External Affairs, Patiala House Annexe, Tilak Marg, New Delhi-110 001 Tel: +91-11-23387013 Fax:+91-11-23071370

Website: http://passportindia.gov.in E-mail: passportpatrika@gmail.com Creative Team: Shalini Manchanda Mehtani Ritika Gaur Design and Publishing Partner : TATA CONSULTANCY SERVICES

Passport Patrika | January – June 2017

COVER STORY

he Fifth Passport Seva Divas and Passport Officers Conference were organized by the Ministry of nd rd External Affairs (MEA) on 22 & 23 June, 2017 at Jawahar Lal Nehru Bhavan, New Delhi. The high-level segment of the Conference was held on 23rd June, 2017. The event was graced by the External Affairs Minister Smt. Sushma Swaraj, Minister of State (Independent Charge) for Communications Shri Manoj Sinha and Ministers of State Smt. Sushma Swaraj, External Affairs Minister, Shri Manoj Sinha, Minister of Communication for External Affairs General (Dr.) (Independent Charge), Gen. (Dr.) V.K. Singh (Retd.), Minister of State for External Affairs, V.K. Singh (Retd.) and Shri M.J. Shri M. J. Akbar, Minister of State for External Affairs, Dr. D.M. Mulay, Secretary (CPV & OIA), Shri Arun K. Chatterjee, Joint Secretary (PSP) & CPO at the Dias during the Passport Officers' Conference 2017 Akbar. The Ministry of External Affairs also celebrated on this occasion the completion of 50 years of the Passports Act 1967 which was enacted on 24th June, 1967. A Special Commemorative Stamp and First Day Cover were released by the Department of Posts to mark the occasion. External Affairs Minister announced that the Ministry will soon unveil the new passport booklet with additional features to print the passport bilingually – both in English and in Hindi. The printing of the text in Devnagari would be available as an option for those who would like to have a bilingual passport. India Security Press, Nasik has been asked to work on this. EAM also announced two new schemes – one for senior citizens and another for minors upto the age of eight years. Under this Scheme, a discount of 10 per cent will be given on the applicable passport fee for all fresh applications for th passports to all minors up the age of 8 years and to all senior citizens. This facility would be available from 24 June 2017. In order to further improve and liberalize Police Verification procedure for passport issuance, the Ministry of External th Affairs announced on 25 January, 2016 that normal passport applications of all first time applicants furnishing Aadhaar, Electoral Photo Identity Card (EPIC), Permanent Account Number (PAN) Card and an affidavit in the prescribed format that no criminal proceedings were pending against the applicant will be processed on Post-Police Verification basis, enabling faster issue of passport, without payment of any additional fees. The External Affairs Minister announced today that in place of PAN Card, henceforth PAN Card or Ration Card of the applicant would be acceptable for this purpose. Passport Seva Puruskars were awarded to the best performing Passport Offices, Police Departments and the meritorious individual officials of the Passport Offices. Upto May 2014, 77 PSKs were operative in the country. The present Government had announced 16 more PSLKs. All the North Eastern States were included in this expansion plan. Out of these 16, fourteen Passport Seva Laghu Kendras (PSLK), including in all the North Eastern States, have become operative. Two more PSLKs at Siliguri in West Bengal and at Sholapur in Maharashtra are scheduled to be inaugurated shortly. The Ministry of External Affairs in association with Ministry of Communication took an innovative initiative and decided to open Passport Offices at Head Post Offices in the country to be known as 'Post Office Passport Seva Kendra' (POPSK). Ministry announced 86 POPSK in the first phase. Out of this 52 POPSKs have become operational. EAM announced 149 POPSKs in the second phase taking the total of POPSKs to 235. With the addition of 235 POPSKs, the total number of Passport Seva Kendras including POPSK to be added by the present Government for the benefit of the citizens would be 251. Ministry has targeted to make passport services available to the citizens within 50 Km distance. To achieve this objective, mapping of all the 810 HPOs has started. The Government remains committed to the principle of 'Minimum Government, Maximum Governance' and delivering services to citizens in a convenient, accountable and putting in place more and more inclusive and robust mechanisms to achieve these objectives. EAM and MOS advised all present to renew their commitment towards delivering Passport Services to the citizens with greater dedication, consideration and in a transparent and professional manner.

04 Passport Patrika | January – June 2017

COVER STORY EAM Message on the occasion of Passport Seva Divas

Passport Patrika | January â&#x20AC;&#x201C; June 2017

COVER STORY

fons'k ea=kh egksn;k dk vfHkHkk"k.k

+....vkt ge ikliksVZ vf/kfu;e dh 50oha o"kZxkaB euk jgs gSa D;ksafd 24 twu] 1967 dks ikliksVZ vf/kfu;e tkjh gqvk FkkA vkt 23 twu 2017 gSA O;fä gks ;k laLFkk] mldh ftanxh esa 25oka o"kZ] 50oka o"kZ ;k 75oka o"kZ euk;k tkrk gS & ;s nksuksa dh ftanxh esa cM+s vge iM+ko gksrs gSa vkSj ;s iM+ko gesa ,d volj nsrs gSa] ;s leh{kk djus dk fd ;k=kk dSlh jgh vkSj blesa geus D;k [kks;k] D;k ik;kA vkt gekjs fy, Hkh mlh leh{kk dk fnu gS D;ksafd ge 50oha o"kZxkaB euk jgs gSaA vkius tks fQYe ns[kh vkSj mlls igys eqys th us tks vkils rhu okD; dgs fd gekjh bl ;k=kk esa rhu Økafrdkjh ifjorZu gq, gSa – igyk] ikliksVZ fu;eksa esa lq/kkj] nwljk ikliksVZ lsokvksa dk foLrkj vkSj rhljk ikliksVZ vkids }kjA igyk 'kCn gS] ikliksVZ fu;eksa esa lq/kkj] ,d fnu ,sls gh ikliksVZ fu;e eSaus eaxk;s vkSj dgk fd tjk ns[krh gw¡ D;ksafd yksxksa dh cgqr f'kdk;rsa vkrh FkhA tc eSaus mUgsa QqlZr esa cSB dj i<+k rks ik;k fd dqN fu;e fcYdqy vO;kogkfjd] vuko';d vkSj vçklkafxd gks pqds FksA lSdM+ksa fu;e geus [kRe fd,A nwljk] geus dgk gS ikliksVZ lsokvksa esa foLrkjA ftl le; eSaus ;s ftEesnkjh laHkkyh ml le; ns'k esa 77 ikliksVZ lsok dsaæ Fks rks igyh gh çSl dkUÝsal esa eSaus dgk fd ge ukFkZ&bZLV esa lkjs ds lkjs jkT;ksa esa ikliksVZ lsok dsaæ [kksy nsaxsA dqy feydj 16 txg ,slh fudyha ftlesa 6 ukFkZ&bZLV esa FksA 16 esa ls 14 [kqy x, 2 rS;kj gSa mudk yksdkiZ.k gksuk gSA tcls ikliksVZ lsok dsaæ 'kq: gq, rcls vkSj Ms<+ o"kZ esa 251 & ;s foLrkj dh xfr ge yksxksa us idM+h gSA vc rhljk geus dgk ikliksVZ vkids }kjA }kj dk eryc ;s ugha gS fd ge vkids ?kj ds ckgj ikliksVZ lsok dsaæ [kksy nsaxs ysfdu mlesa geus dsoy 50 fdyksehVj dh nwjh j[kh gSA iwjs ns'k esa 50 fdyksehVj ls nwj iwjs ns'k esa 50 fdyksehVj ls nwj fdlh Hkh ukxfjd dks u tkuk iM+s ;s y{; j[kdj ge eSfiax djok jgs gSa vkSj rhljs&pkSFks pj.k esa ge oks lkjs ds lkjs ikliksVZ lsok dsaæ [kksy nsaxs tks 50 fdyksehVj ds chp esa vkrs gSa fons'k ea=kh] Jherh lq"kek Lojkt] ikliksVZ vWkfQllZ fdlh Hkh ukxfjd dks u tkuk iM+s ;s y{; j[kdj ge eSfiax dkaQzsal ds nkSjku lHkk dks lacksf/kr djrs gq, djok jgs gSa vkSj rhljs&pkSFks pj.k esa ge oks lkjs ds lkjs ikliksVZ lsok dsaæ [kksy nsaxs tks 50 fdyksehVj ds chp esa vkrs gSaA ;g ;k=kk ,slh gS tks lekIr ugha gksrh gSA gj iM+ko ij ubZ pht feyrh gSA ubZ f'kdk;r feyrh gSA eSa] vkt nks ?kks"k.kk,¡ djus tk jgh gw¡A igys] ges ;s f'kdk;r feyh fd gekjs ;gk¡ ikliksVZ dsoy v¡xzsth esa gksrk gSA ikliksVZ de&ls&de f}Hkk"kh gksuk pkfg,A fgUnh vkSj v¡xzsth nksuksa esa QkeZ gksA nwljk] gekjs ;gk¡ igys cgqr o`)tu ikliksVZ ysus ugha vkrs Fks D;ksafd mUgs yxrk Fkk ;gha gSa fçafVax çsl dks vkMZj fn;k gS ikliksVZ dks dgk¡ tkuk gS vc bl ftanxh esa dkSu fons'k tk,xk ysfdu tcls f}Hkk"kh djus dk & vkidks ikliksVZ vc nks muds cPpksa us ukSdfj;k¡ 'kq: dj nh ;k i<+us ds fy, pys x, rc Hkk"kkvksa esa feysaxs] fgUnh vkSj v¡xzsthA ls ofj"B ukxfjdksa dh t:jr ,dne ls c<+h gSA vkt ge ;s ?kks"k.kk dj jgs gSa fd 60 o"kZ ls cM+s cqtqxZ dks vkSj 08 o"kZ ls de vk;q ds cPps dks 10 çfr'kr dh NwV ikliksVZ Qh esa nh tk,xhA iqfyl ds ckjs esa eqys th us crk;k fd geus ,d ,i cukbZ gS lcls T;knk fnDdr vxj gesa foyac ds fy, vkrh gS rks oks iqfyl osfjfQds'ku esa vkrh gS rks lcls igys rks geus ;s r; fd;k fd tSls rRdky iksLV iqfyl osfjfQds'ku ij feyrk Fkk ;kfu ckn esa lR;kiu gks tk,xk mlds fy, geus ;s Fkzh Iyl ou] rhu tek ,d dh ;kstuk fudkyh fd ,d vk/kkj dkMZ ns nks] iSu dkMZ ns nks] oksVj vkbZ-Mh- ns nks vkSj viuk nLr[kr fd;k gqvk ,d fd esjs f[kykQ dksbZ vkijkf/kd eqdnek ugha gS rks ge vkidks fcuk iqfyl osfjfQds'ku ds ns nsaxs] ckn esa iqfyl osfjfQds'ku djk,axs vxj oks xyr vkbZ rks fjoksd dj nsaxs] fjoksd djus dk vf/kdkj gekjs ikl gSA eq>s [kq'kh gS fd ;s ,i cuus ds ckn 6 txg ,slh fudyha& rsyaxkuk] vka/kz çns'k] xksok] xqtjkr] paMhx<+ vkSj fnYyh tgka ;s le;&lhek ?kVdj ,d lIrkg ls de jg xbZ gSA eSa] vkt viuh ckr lekIr djus ls igys ,d vk'oklu vkidks nsuk pkgrh gw¡ fd dksbZ Hkh dke fons'k ea=kky; }kjk ;k vkidh vkxZukbts'ku }kjk ,slk ugha fd;k tk,xk ftlls vkidk vfgr gksA vkids fgr dh lqj{kk dh ftEesnkjh eSa vkt Lo;a ysrh gw¡A ;s vk'oklu nsrs gq, eSa] viuh ckr lekIr djrh gw¡A /kU;oknA [for detailed version of the speech please refer to https://www-youtube-com/watch\v¾R8EjGEKShJU]

06 Passport Patrika | January – June 2017

COVER STORY

jkT; ea=h ¼Lora= çHkkj½] lapkj ea=kky;] Jh eukst flUgk dk vfHkHkk"k.k ---;s esjs fy, vR;ar xkSjo dk fo"k; gS fd vkt eq>s ikliksVZ vf/kfu;e] 1967 ds 50 o"kZ iwjs gksus ij Lekjd Mkd fVdV tkjh djus dk volj çkIr gqvk gSA Lekjd Mkd fVdV mu fo"k;ksa ij] laLFkkvksa ;k O;fä;ksa ij le;&le; ij tkjh fd, tkrs gSa ftudk jk"Vªh;&varjk"Vªh; egRo gS vkSj eSa le>rk gw¡ ;s ikliksVZ vf/kfu;e ds 50 o"kZ Hkh ,d mlh rjg dk volj gS ftlds dkj.k ;g Lekjd Mkd fVdV tkjh fd;k x;k gSA ikliksVZ ds bfrgkl esa 24 twu] 1967 ,d cM+h ,sfrgkfld frfFk gS ftl fnu ns'k ds egkefge jk"Vªifr th us ;s ea=kh ¼Lora=k çHkkj½] lapkj ea=kky;] vf/kfu;e] ,DV cuk;k Fkk ugha rks igys Hkkjr ljdkj dqN yksxksa dks gh tks JhjkT; eukst flUgk] ikliksVZ vkWfQllZ dkaÝsal fo'ks"k :i ls ljdkj esa dke djrs Fks mUgha dks fons'k tkus dk volj feyk ds nkSjku lHkk dks lacksf/kr djrs gq, djrk FkkA 125 djksM+ vkcknh dk ns'k esa 90 ds vklikl gekjs dsUæ Fks tgka ls ikliksVZ tkjh gksrk Fkk mlesa lEekuh; fons'k ea=h th dh igy ds vk/kkj ij vc Mkd foHkkx Hkh tqM+ x;k gSA Mkd foHkkx vkSj ikliksVZ feydj ds dqy 235 vkSj ,sls u;s dsUæ LFkkfir djus tk jgk gSA 25 tuojh dks nkgksn vkSj eSlwj ls nks txg ls ;s çkjEHk gqvk vkSj vc 52 LFkku ij iwjs gks x, gSaA eSa ,d ckj iqu% vius dks xkSjokfUor eglwl dj jgk gw¡] bl fof'k"V volj ij Lekjd Mkd fVdV tkjh djus ds fy,A vkSj var esa lq"kek th dks lkfgR; dk cM+k xgu v/;;u gS rks eq>s yxk fd xksikynkl ^uhjt* cgqr yksdfç; dfo Hkh jgs gSa rks nks iafä;ka lq"kek th ds fy, lefiZr djds eSa viuh ckr iwjh d:axk :Þfd tyh gSa vkx esa tc&tc Hkh 'kgj dh lM+dsa] rsjs gh ik¡o ds Nkyksa us dqN ueh nh gSA " cgqr&cgqr /kU;okn A [for detailed version of the speech please refer to https://www-youtube-com/watch\v¾R8EjGEKShJU]

fons'k jkT; ea=h] tujy ¼Mk-½ oh- ds- flag ¼lsok fuo`r½ dk vfHkHkk"k.k --vkius vHkh ,d NksVh lh MkWD;wesaVjh ns[kh vkSj mlls cgqr lkQ gks x;k fd ikliksVZ lsok,¡ fdl fn'kk esa tk jgh gSa A fiNys rhu o"kksaZ esa ,d vHkwriwoZ çxfr gqbZ gS gekjh ikliksVZ lsokvksa esaA gekjh fons'k ea=kh th dk rhu lky igys ,d funsZ'k Fkk] mudk ,d liuk Fkk] mudk ,d y{; Fkk fd fdl çdkj ge tu lk/kkj.k ds ikl T;knk ls T;knk igq¡p ldsa] rks fons'k ea=kky; dh nks phtsa gSa ftlls ge tu lk/kkj.k ds ikl igq¡prs gSaA igyh gS gekjh ikliksVZ lsok,¡ vkSj nwljh gS fdl çdkj fons'k ds vanj gekjs nwrkokl vius yksxksa dh ns[kHkky fons'k jkT; ea=kh] tujy ¼Mk-½ oh- ds- flag djrs gSaA cgqr T;knk blesa çxfr gqbZ gS vkSj vkt tc ge ikliksVZ vf/kfu;e ¼lsok fuo`r½] ikliksVZ vkWfQllZ dkaÝsal ds nkSjku lHkk dks lacksf/kr djrs gq, dh 50oha o"kZxkaB ij gSa rks gesa blds fy, cgqr xkSjo gksuk pkfg,] gesa blds fy, Q[kz gksuk pkfg, fd fdl çdkj ;s lsok,¡ ;gk¡ rd igqaph gSa vkSj blds fy, ftrus Hkh gekjs vf/kdkjh gSa] tks Hkh ikliksVZ dehZ gSa] tks lc blds vanj dke djrs gSa] eSa] mu lc dks c/kkbZ nsrk gw¡ vkSj muls ,d vk'kk Hkh djrk gw¡ fd vkxs vkus okys le; esa ftruk geus dke fd;k gS mlls T;knk ge dke djds fn[kk,axsA eSa bl ekSds ij lHkh dks c/kkbZ nsrk gw¡ vkSj vk'kk djrk gw¡ fd ftl rjhds ls vki lcus blesa dke fd;k gS vkxs blls Hkh vPNk dke gksxk vkSj ge ,d u;k y{;] ,d u;k vk;ke dk;e djsaxs ftlls fd lc txg iwjs lc foHkkxksa ds vanj ;s ,d ekxZn'kZu dk ,d uewuk cu tk, fd ge dgk¡ ls dgk¡ ,d ml okD; dks ys tk ldrs gSa tks dgrk gS fd ^fefuee xouZesaV esfDlee xousaZl-* cgqr&cgqr /kU;oknA t; fgUnA [for detailed version of the speech please refer to https://www-youtube-com/watch\v¾R8EjGEKShJU]

Passport Patrika | January – June 2017

COVER STORY Passport Officers' Conference Snapshots

Dr. D.M. Mulay, Secretary (CPV & OIA), Shri Arun K. Chatterjee, Joint Secretary (PSP) & CPO and Shri A.K. Sobti, Director (PSP), MEA inaugurating the Passport Officers' Conference 2017

Dr. D.M. Mulay, Secretary (CPV & OIA), Shri Arun K. Chatterjee, Joint Secretary (PSP) & CPO and Shri Sanjiv Aggarwal, Deputy Secretary (CPV-C) during the Passport Officers' Conference 2017

Shri Arun K. Chatterjee, Joint Secretary (PSP) & CPO,

Dr. D.M. Mulay, Secterary (CPV & OIA), addressing the Conference

welcoming Dr. D.M. Mulay, Secretary (CPV & OIA)

Shri Arun K. Chatterjee, Joint Secretary (PSP) & CPO,

Shri A.K Sobti, Director (PSP), MEA

delivering welcome address

making a presentation

08 Passport Patrika | January â&#x20AC;&#x201C; June 2017

COVER STORY Passport Officers' Conference Snapshots

Shri Golok Simli, Principal Consultant & Chief of Technology (PSP), presenting a technical review of innovative steps taken in PSP

Smt. Shalini Mathur, Project Director (PSP), TCS, presenting Passport Seva Program overview

Shri Rajesh Dogra, Head-All Indian Business Operations & Citizen Service Delivery (PSP), TCS, presenting PSP operations overview

Shri Neeraj Kumar, Head Application & Police Support (PSP),

Address by Shri Upender Singh Rawat, Joint Secretary (CPV) on e-Sanad & its related issues

Shri Parth Vasaniya, Deputy Director (ISTM) addressing the gathering on RTI ACT 2005

TCS presenting process data of Police Verification

Passport Patrika | January â&#x20AC;&#x201C; June 2017

COVER STORY Passport Officers' Conference Snapshots

Smt. Indira Murthy, Joint Secretary, Directorate of Public Grievances, Cabinet Secretariat addressing the gathering on redressal of public grievances

Shri Arun K. Chatterjee, Joint Secretary (PSP) & CPO and Shri Sanjiv Aggarwal, Deputy Secretary (CPV-C) at the dais during Passport Officers' Conference 2017

Shri Digbijoy Giri, RPO Bhubaneswar addressing the

Interactive session by Shri Sanjay Kumar Verma, Joint

Conference on policy/establishment matters

Secretary (GEM) on Global Estate Management

Interactive session by Shri V.K. Verma, Director (GeM)

Shri Shatrughna Sinha, RPO Patna addressing the

on Government eMarkets

Conference on analysis of POPSK operations

10 Passport Patrika | January â&#x20AC;&#x201C; June 2017

COVER STORY Passport Officers' Conference Snapshots

Shri Atul Gotsurve, RPO Pune addressing the Conference

Shri Manoj Kumar Rai, RPO Bhopal addressing the

on analysis of POPSK operations

Conference on analysis of POPSK operations

Shri Sanatan, RPO Ranchi addressing the Conference

Shri Subrata Hazra, RPO Ghaziabad addressing the

on analysis of POPSK operations

Conference on policy/establishment matters

Smt. Priyanka Chauhan, Director (Finance) addressing the gathering on financial & budget matters and Shri Anil Arora, Deputy Director (ISTM) on GFR 2017

Glimpse of the audience at Passport Seva Divas 2017

Passport Patrika | January â&#x20AC;&#x201C; June 2017

COVER STORY

Group Photo: Smt. Sushma Swaraj, EAM, Shri Manoj Sinha, Minister of Communication (Independent Charge) and Gen. (Dr.) V.K. Singh (Retd.), MoS for External Affairs, with Regional Passport Officers

Group Photo: Smt. Sushma Swaraj, EAM, Shri Manoj Sinha, Minister of Communication (Independent Charge) and Gen. (Dr.) V.K. Singh (Retd.), MoS for External Affairs, with officials from CPV division

Group Photo: Smt. Sushma Swaraj, EAM, Shri Manoj Sinha, Minister of Communication (Independent Charge) and Gen. (Dr.) V.K. Singh (Retd.), MoS for External Affairs, with officials from Tata Consultancy Services

12 Passport Patrika | January â&#x20AC;&#x201C; June 2017

COVER STORY Passport Seva Puraskars 2017

In recognition of outstanding services rendered by officials of Passport Offices, TCS (Service Provider), CPV Division and Police authorities, 'Passport Seva Puraskars' have been instituted by the Ministry of External Affairs. Passport Seva Puruskars were awarded to the following:

Group Photo: Smt. Sushma Swaraj, EAM, Shri Manoj Sinha, Minister of Communication (Independent Charge) and Gen. (Dr.) V.K. Singh (Retd.), MoS for External Affairs, with Passport Seva Puraskar winners

Passport Patrika | January â&#x20AC;&#x201C; June 2017

COVER STORY Passport Seva Puraskars 2017

2) Best State/Union Territory in terms of speedy police verification of passport applications:

3) Special Achievement Awards: 18) Shri Subodh Kumar, Deputy Passport Officer, MEA 19) Shri Deepak Sharma, Assistant Passport Officer, MEA 20) Shri Rajesh Dogra, Head of All India Operations & Citizen Services – Passport Seva Project, TCS 21) Shri Prasenjit Das, Head Security – Passport Seva Project, TCS 22) Shri Neeraj Kumar, Head Application & Police Support – Passport Seva Project, TCS

4. Best Performing Officials

14 Passport Patrika | January – June 2017

COVER STORY

Passport Seva Puraskars Snapshots

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Passport Patrika | January â&#x20AC;&#x201C; June 2017

COVER STORY

Passport Seva Puraskars Snapshots

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COVER STORY

Passport Seva Puraskars Snapshots

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Passport Patrika | January â&#x20AC;&#x201C; June 2017

COVER STORY Parliamentary Committee Visits

The Parliamentary Standing Committee on External Affairs, headed by Dr. Shashi Tharoor, Hon'ble Chairman along with other Members of Parliament visited Post Office Passport Seva Kendra located at Leh (Srinagar) and Passport Seva Kendras located at Amritsar (Punjab) and Lower Parel (Mumbai) during 29th April to 5th May 2017. The Committee reviewed the operations at the Passport Offices in these places in terms of services delivered to the citizens and expressed satisfaction at the progress made in recent years.

Shri Shashi Tharoor, Chairman, Parliamentary Standing Committee on External Affairs at POPSK Leh, Jammu & Kashmir on 30thApril 2017

Shri Shashi Tharoor, Chairman, Parliamentary Standing Committee on External Affairs and other members at PSK Amritsar, Punjab on 1st May 2017

Parliamentary Standing Committee on External Affairs during its visit to PSK Lower Parel, Mumbai on 3rd May 2017

18 Passport Patrika | January â&#x20AC;&#x201C; June 2017

COVER STORY Passport Seva Laghu Kendra

s is proven in time, the Passport Seva Project has taken a big leap all over India by improving governance in passport issuance. To carry forward the tradition of faster services delivery, transparency, citizen-friendliness and convenience, the concept of Passport Seva Laghu Kendra was introduced.

On 22

February 2017, MoS for External Affairs Gen. (Dr.) V.K. Singh (Retd.) in the gracious presence of Smt. Sumitra Mahajan,Hon'ble Speaker of the Lok Sabha, Shri Shivraj Singh Chauhan, Hon'ble Chief Minister of Madhya Pradesh and Dr. D.M. Mulay, Secretary (CPV & OIA), inaugurated PSLK Indore.

PASSPORT SEVA LAGHU KENDRA, INDORE

Passport Patrika | January â&#x20AC;&#x201C; June 2017

COVER STORY Passport Seva Laghu Kendra

On 2

June 2017, MoS for External Affairs, Gen. (Dr.) V.K. Singh (Retd.) in the presence of Shri Gulab Chand Kataria, Home Minister of Government of Rajasthan and Dr. D.M. Mulay, Secretary (CPV & OIA), inaugurated PSLK Udaipur. He also congratulated the citizens of Udaipur for getting passport services at their door steps. “The passport is not just a booklet to travel - Yai Pratibha kay Pankh hai - it will give wings to your aspirations”, he said.

PASSPORT SEVA LAGHU KENDRA, UDAIPUR

20 Passport Patrika | January – June 2017

COVER STORY Post Office Passport Seva Kendra

t present, 92 Passport Seva Kendras (PSKs) with best-in-class amenities are operating across the country as extended arms of the 37 Passport Offices, thus providing reach to passport applicants. Over the years, there has been an expansion in the volume of passport related services. To cater to the ever growing demand for passports and to reach out to the people located far away from the Passport Offices, the Government has come up with the concept of Post Office Passport Seva Kendras.

ost Office Passport Seva Kendras involve a joint effort by the Ministry of External Affairs (MEA) and the Department of Posts (DoP) to utilize the Head Post Offices (HPO)/ Post Offices in the country as Post Office Passport Seva Kendras (POPSKs) for delivery of passport related services to the citizens of the country. The objective of this joint effort is to extend passport related services on a larger scale. In the first phase, 86 POPSKs were announced in the country out of which 58 POPSKs have become functional. MEA and DoP are working together for the operationalization of passport related services at the remaining 28 POPSKs of the first phase.

Following the successful functioning of these POPSKs and the positive response received from the people, MEA and DoP have decided to open another 150 POPSKs to take the total number of POPSKs to 236 in the country. Now the people may not have to travel too far to get their passport as it is proposed to open passport centres within a radius of 50 km from each other, realizing that “proximity” was the biggest hurdle in applying for passports.

The below list shows the POPSKs that have become operational at the time of going to the press:

Passport Patrika | January – June 2017

COVER STORY

Post Office Passport Seva Kendra

22 Passport Patrika | January â&#x20AC;&#x201C; June 2017

COVER STORY

Post Office Passport Seva Kendra Glimpses of different Post Office Passport Seva Kendras being inaugurated across the country

POPSK Kadapa, Andhra Pradesh

POPSK Nellore, Andhra Pradesh

POPSK Kadapa, Andhra Pradesh

POPSK Karnal, Haryana

POPSK Warangal, Telangana

POPSK Udhampur, J&K

POPSK Faizabad, UP

POPSK Asansol, West Bengal

POPSK Mahbubnagar, Telangana

Passport Patrika | January â&#x20AC;&#x201C; June 2017

EVENTS

Prime Minister of Uganda visited PSK Herald House

rime Minister of Uganda, His Excellency Mr. Ruhakana Rugunda, visited PSK Herald House on 10th March 2017. He was welcomed by Minister of State for External Affairs, Gen. (Dr.) V.K. Singh (Retd.) Shri Arun K. Chatterjee, Joint Secretary (PSP) & CPO, Shri

Hitesh J. Rajpal, RPO Delhi, Shri Tanmoy Chakraborty Vice President & Head: Government Industry Solutions Unit - TCS, Smt. Shalini Mathur, Project Director – PSP, TCS and Shri Rajesh Dogra, Head of All India Operations & Citizen Services – PSP, TCS were present at this occasion. The Prime Minister was introduced to the systematic and streamlined functioning of the PSP.

“Videsh Sampark”, first MEA outreach programme at International Convention Centre Madhapur, Hyderabad

EA outreach programme “Videsh Sampark” was conducted at International Convention Centre Madhapur, Hyderabad on 13th May 2017. The event, a joint initiative of the Ministry of External Affairs and the State Government o f Te l a n g a n a w a s graced by Minister of State for External Affairs, Gen. Dr. V. K. Singh (Retd.), Minister of ITE&C, Industries & Commerce, MA&UD, M i n e s & G e o l o g y, Public Enterprises and NRI Affairs, Shri K.T. Rama Rao, Home and Labour Minister, Shri Naina Narasimha Reddy along with Dr. D.M. Mulay, Secretary (CPV & OIA) and Shri S.P. Singh, Chief Secretary, Telangana. The main agenda was to enhance awareness among stakeholders and officials about the programmes and schemes for overseas Indians launched by MEA with regard to consular and passport services, and also issues concerning the diaspora.

MoS, Ministry of External Affairs visited RPO Bhubaneswar

inister of State for External Affairs, Gen. (Dr.) V.K. th Singh (Retd.), visited RPO Bhubaneswar on 15 April 2017. He was given a walk-through of the PSK operations by Shri Digbijoy Giri, RPO Bhubaneswar.

24 Passport Patrika | January – June 2017

EVENTS

Delegation from Ghana visited PSK Lower Parel

A delegation from Ghana

visited PSK Lower Parel in nd Mumbai on 2 March 2017 to study the service transformation which has been brought by MEA and TCS through Passport Seva Project. The delegation was given a detailed walk through of PSK by Shri Chandrakant Silveni, TCS Cluster Head. The delegates appreciated the work done by MEA & TCS.

Secretary (CPV & OIA) conducted a workshop at RPO Hyderabad

A workshop was conducted at RPO Hyderabad by Dr. D.M. Mulay, Secretary (CPV & OIA) and Smt. Ashwini Sattaru, RPO Hyderabad on 29th January 2017. Dr. Mulay advised generation of new ideas to reach out to common public.

Secretary (CPV & OIA) visited PSK Lalbagh, Bengaluru

Dr. D.M. Mulay, Secretary (CPV & OIA) visited PSK th

Lalbagh, Bengaluru on 10 January 2017. He interacted with the staff and expressed satisfaction with the delivery system.

Additional Secretary (FA), MEA visited PSK Saligramam and PSK Aminjikarai, Chennai

Secretary (CPV & OIA) visited Daman and Silvasa POPSK site

Dr. D.M. Mulay, Secretary (CPV & OIA) along with Shri T. D. Sharma, RPO Thane visited Daman and Silvasa th POPSK site on 26 February 2017. They reviewed the arrangements there. Secretary (CPV & OIA) conducted a Press Meet at PSK Tirupati

Press meet was held at PSK Tirupati by Dr. D.M. Mulay, Secretary (CPV & OIA) and Smt. Ashwini th Sattaru, RPO Hyderabad on 27 January 2017.

dditional Secretary (FA), MEA, Dr. Sumeet Jerath visited PSK Saligramam and PSK Aminjikarai, s t Chennai on 21 February 2017. He was given a walk-through of the PSK operations by Shri Ashok Babu, RPO Chennai and Smt. Roopa Krishnan, TCS Cluster Head.

Chief Minister, Delhi visited PSK Herald House

on'ble Chief Minister of Delhi, Shri Arvind Kejriwal, visited PSK Herald House on 13th June 2017 for passport application processing. He appreciated the services being delivered at the PSK.

Passport Patrika | January â&#x20AC;&#x201C; June 2017

EVENTS

Joint Secretary (PSP) & CPO visited PSK Tripunithura & PSK Aluva under RPO Kochi and P S K Vazhuthacaud under R P O Thiruvananthapuram

Delegation of newly appointed Officers visited PSK Herald House

A delegation of newly appointed Officers of the Indian Foreign Service visited PSK Herald House on th 28 February 2017. A detailed walk through of the PSK operations was given by Smt. Priti Thareja, TCS Cluster Head and Shri Arvind Gaur, DPO - PSK Herald House.

Shri Arun K. Chatterjee, Joint Secretary (PSP) & CPO and Shri Sanjiv Aggarwal, Deputy Secretary (CPV-C) visited PSK Tripunithura & PSK Aluva under RPO Kochi and PSK Vazhuthacaud under RPO Thiruvananthapuram during 2nd – 6th January 2017, to review the PSK operations.

Delegation of 21 Group A & Group B officers from The Institute of Secretariat Training and Management (ISTM) visited PSK Herald House

delegation of 21 Group A & Group B officers from The Institute of Secretariat Training and Management (ISTM) visited PSK Herald House on 26th April 2017, as a part of their training program. A detailed walk through of the PSK operations was given by Smt. Priti Thareja, TCS Cluster Head.

Police Training on mPassport Police app

raining sessions across multiple RPOs – RPO Pune, RPO Chennai, RPO Thane and RPO Mumbai were held for the police personnel on mPassport Police app. This initiative helps in reduction of physical paper printing and police verification time.

Student Connect Sessions

As part of Student

Connect Initiative, extensive presentations were held at over 250 institutions and mailers were sent to around 1,000 institutions to spread awareness about the passport services to over 40 lakh students across the country.

26 Passport Patrika | January – June 2017

EVENTS

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Passport Patrika | January – June 2017

CAMPS & MELAS

A large number of appointments were made available for the citizens which helped in reducing the appointment availability time and expanding its reach with the help of Passport Seva Camps organized in the areas situated far away from the PSKs and Passport Melas conducted during the weekends or on non-working days at different PSKs across India

During the period January – June 2017, a total of 69 Camps and 342 Melas were conducted in which a total number of 3,72,443 applications were processed.

Details of Passport Seva Camps held during January – June 2017

28 Passport Patrika | January – June 2017

CAMPS & MELAS

Details of Passport Melas held during January – June 2017

Passport Patrika | January – June 2017

Media & Public Outreach

30 Passport Patrika | January â&#x20AC;&#x201C; June 2017

Media & Public Outreach

Passport Patrika | January â&#x20AC;&#x201C; June 2017

Voice of People Citizen Feedback

In the Passport Seva Project, various channels used for feedback collection are as follows: a) Feedback forms filled at PSKs b) Touch screen facility installed at select PSKs c) E-mails received at PSP Helpdesk d) Online through the Passport Seva Portal e) Call Centre Collection of feedback is done on the following four parameters: a) b) c) d)

PSK-wise Overall Citizen Satisfaction Index

Cleanliness and ambience Courtesy Efficiency / service delivery Overall Experience

This section presents citizen satisfaction gathered over 31 Lakh+ citizens during January - June 2017. Average of 99.90 % Citizen Satisfaction level overall for all PSKs.

Citizen Speak (January - June 2017) VIP Feedback  Very accommodating and very generous. Smooth procedure without too much hassle. th Shri Rohit Sharma, Cricketer, Indian CrickeTeam (16 January 2017) Excellent service arrangement. It is a model which can be showcased to all service sector. Shri Vijay Kumar Sharma, Chairman, LIC (27th March 2017) Citizen's Comments - Appreciative/Positive 



The process now is very convenient to follow. Also, the verification procedures have become very speedy. th Shri A Pranay Reddy, Nizamabad (19 May 2017)



I can say that I've never experienced better services. Seems like our country is on the right track of getting completely Digitized. th Shri Inder Singh Rawat, Delhi (10 April 2017)



Excellent arrangements and extended services especially for the senior citizens. Heartfelt thanks! Smt. Rani Popli, Ambala (8th June 2017)



The guidance provided to walking-in students is appreciated. The staff is quite adept in communication skills. Wish for things to run in the same manner always. Good Luck! Shri Shaik Naiman, Vijaywada (2nd June 2017)



It is really heart-warming to see the devotion of people involved towards their duties; especially the counter staff is outstanding in hospitality. rd Shri Radhakrishnan Nair, Kollam (23 May 2017)

32 Passport Patrika | January – June 2017

Awards & Recognition Open Group Award for Excellence in Innovation in Enterprise Architecture 2017

Passport Seva Project received “The Open Group Award” th

on 8 February 2017, for Innovation and Excellence in Enterprise Architecture 2017 under the Public-Private Partnership category. This is Passport Seva's first recognition in an international competition. The award was announced at the Open Group Conference 2017 held at Bengaluru. The Open Group is an International Consortium leading the development of open, vendor-neutral IT standards and certifications. These awards recognize organizations that have made significant and ongoing contributions for their advancement through the use of Enterprise Architecture. Shri Golok K. Simli, Chief of Technology (PSP, MEA), Shri P.S. Karthigeyan, RPO Bengaluru, Ms. Sudhi Choudhary, DPO Bengaluru and Smt. Shalini Mathur, Project Director (PSP), TCS received the award from Mr. Steve Nunn, President & CEO of the Open Group and Mr. James de Raeve, Vice President & General Manager, India.

BLITZ - Most Innovative Security Implementation Award 2017

Passport Seva Project won the “BLITZ Award for the Most Innovative Security Deployment” on 4 -5 th

March 2017. Blitz is TCS' annual global leadership conference that was held this year at Hyderabad. The award was presented by Tata Sons Chairman Shri Natarajan Chandrasekaran and Tata Sons' Director, Shri Ishaat Hussain. Shri Ravi Viswanathan, President, TCS, Shri Tanmoy Chakrabarty, Vice President & Head - Government Industry Solutions Unit, TCS, Shri K. V. Narayanan, Segment Head Government Industry Solutions Unit, TCS, Smt. Shalini Mathur, Project Director - PSP, TCS, Shri Rajesh Dogra, HeadAll Indian Business Operations & Citizen Service Delivery PSP, TCS, Shri Vipin Arora, Principal Consultant, TCS, and Smt. Harsha Ramachandra, Manager - Corporate Communications, TCS received the award.

GEMS of Digital India Awards 2017 – Jury's Choice

Passport Seva Project won the Gems of Digital India th

Award 2017 (Jury's Choice) on 7 June, 2017 for excellence in eGovernance at the award ceremony held in New Delhi. The Gems of India identified 1600 eGovernance initiatives across the country, and after a rigorous selection process, 41 Gems of Digital India were awarded. The 41 Gems of Digital India are an eclectic mix of digital platforms which are enabled by the leadership vision, resources, and structures put together by multiple government institutions They collectively give big hopes of a brighter future and a new India that redefines the responsiveness, accountability, transparency and citizen centrality of the government. Shri Neeraj Kumar, Head Application & Police Support – PSP, TCS, Shri Subodh Kumar, Deputy Passport Officer, MEA and Shri Vivek Kumar, Senior Consultant, TCS received the award.

Passport Patrika | January – June 2017

Employees Corner

34 Passport Patrika | January â&#x20AC;&#x201C; June 2017

Employees Corner

Passport Patrika | January â&#x20AC;&#x201C; June 2017

Ministry of External Affairs Government of India

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www.passportindia.gov.in Toll free 24x7 Call Centre:1800-258-1800