Passport patrika July 2018 - June 2019

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Passport Patrika | July 2018 – June 2019

Passport

Patr ka A Bulletin of Passport Services in India

- Passport Seva Divas & Passport Officers' Conference 2019 - Launch of Mission Integration Program - Completion of two years of launch of POPSK - Passport Seva 2018: Year at a glance

Dr. S. Jaishankar, External Affairs Minister, lighting the lamp during the Passport Officers’ Conference 2019

In this Issue 04

Cover Story - Passport Seva Divas and Passport Officers’ Conference 2019

16

Lead Story - Launch of Mission Integration Program

19

Completion of two years of POPSK launch

21

Passport Seva 2018 Overview Events - Shri V. Muraleedharan (MoS-External Affairs) visited PSK Vijayawada & PSK Trivandrum - Former Secretary (CPV & OIA) visited PSK Pune - Joint Secretary (PSP) & CPO visited PSK Lucknow, PSK Bhopal & PSK Ahmedabad

35

Achievements and Recognition

36

Camps and Melas

38

Media and Public Outreach

39

Voice of People

43

Employees Corner

02 Passport Patrika | July 2018 – June 2019

EDITORIAL

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v:.k ds pVthZ la;qDr lfpo ¼ih-,l-ih½ ,oa eq[; ikliksVZ vf/kdkjh Passport Patrika is edited and published by Shri Arun K. Chatterjee, Joint Secretary (PSP) & Chief Passport Officer on behalf of Central Passport Organisation, Ministry of External Affairs, New Delhi. Editorial Team: Arun K. Chatterjee A. S. Takhi

Address: PSP Division, Ministry of External Affairs, Patiala House Annexe, Tilak Marg, New Delhi-110 001 Tel: +91-11-23387013 Fax:+91-11-23071370

Website: http://passportindia.gov.in http://embassy.passportindia.gov.in E-mail: passportpatrika@gmail.com Creative Team: Rajesh Dogra Shradha Bahuguna Design and Publishing Partner : TATA CONSULTANCY SERVICES

Passport Patrika | July 2018 – June 2019 03

COVER STORY

Dr. S. Jaishankar, External Affairs Minister, addressing the gathering at Passport Seva Divas

Passport Seva Divas and Passport Officers' Conference 2019

A

s in previous years, the Ministry of External Affairs [MEA] celebrated Passport Seva Divas [PSD] on 24 June, 2019, in commemoration of the enactment of the Passports Act on 24 June, 1967. The Annual Passport Officers’ Conference [POC] was held on 24-25 June, 2019 in conjunction with the celebration of PSD. Hon'ble External Affairs Minister [EAM] Dr. S. Jaishankar presided over the high-level segment of these events on 24 June, 2019. Hon'ble Minister of State for External Affairs and Parliamentary Affairs Shri V. Muraleedharan met with the Passport Officers on the eve of POC.

In his Keynote Address, EAM said that the last five years of passport services delivered by the Ministry constituted a “Passport Revolution”. He added that the mandate of MEA is to ensure good governance and a transparent, efficient, timely, effective, reliable, assured and an accountable public service delivery system. He assured that issue of passports would definitely remain a core area for the Ministry. He thanked Hon'ble Minister of Communications, Shri Ravi Shankar Prasadji and the Department of Posts under his charge for enabling MEA in opening of 412 Post Office Passport Seva Kendras since 2017. Together with the 93 Passport Seva Kendras which are already functional, this has taken the total number of Passport Seva Kendras in the country to 505 today. EAM said that the partnership between MEA and Department of Posts is indeed a wonderful example of the best practices in citizen-centric governance.

EAM felicitated all the Passport Issuing Authorities in India and abroad for striving to ensure transparent and efficient passport delivery systems for the benefit of our citizens. He called upon all of them to continue striving towards providing good governance and putting in place systems for proper implementation of the policies of the Government, and thereby strengthen the confidence of the people. The full texts of EAM's Address and his message on the occasion of PSD are at MEA's website: www.mea.gov.in.

I

n recognition of the outstanding services rendered to citizens, EAM gave away Passport Seva Puraskars to the best performing Passport Offices, the officials of the Department of Posts and the personnel of the Service Provider.

As Police verification is an important component of passport issuance, awards were also given to the Police Departments of Andhra Pradesh, Kerala and Telangana in recognition of their efforts in providing speedy police clearances.

The annual Passport Officers' Conference provided a useful opportunity to take stock of our passport delivery systems, deliberate upon an array of issues both at the policy end as well as in terms of implementation through a vast and expanding network of Passport Seva Kendras and Post Office Passport Seva Kendras, exchange experiences and best practices, and come up with action points and recommendations to further improve our performance.

04 Passport Patrika | July 2018 – June 2019

COVER STORY Message of EAM on the occasion of Passport Seva Divas

It is a matter of great pleasure for me to felicitate all our Passport Issuing Authorities in India and abroad on the occasion of the Passport Seva Divas. The Ministry of External Affairs, in association with the Central Passport Organization, is celebrating this occasion with renewed commitment to provide passport and passport-related services to the citizens in a timely, reliable, accessible, transparent and efficient manner. The year 2018 saw the continued growth in passport and passport-related services. More than 1.24 crore passports were issued in India and abroad. The mPassport Seva Mobile App for submission of passport applications and the scheme that allows to apply for passports from anywhere in the country, have contributed to this process. We have continued with the twin objectives of further simplifying the passport rules and expanding our outreach efforts to take passport services nearer to our citizens. There are 93 Passport Seva Kendras (PSKs) and 412 Post Office Passport Seva Kendras (POPSKs) functioning today, taking the total number of PSKs serving the Public to 505. We have been working closely with the Department of Posts in taking passport services closer to the people by setting-up new POPSKs in far flung places in the country. More than 18,500 appointments are being released daily at these POPSKs. The success of this initiative is borne by the fact that nearly 3 million passport applications have been processed at these POPSKs since they were set up in January 2017. The process of Police Verification has been simplified and made citizen friendly. With the concerted efforts of the Ministry of External Affairs and the State police authorities, the average time for police verification has come down to 19 days. Further, the Ministry has successfully integrated the passport issuance systems in our Missions/ Posts in Australia; Bahrain; Canada; Kuwait; Malaysia; Oman; Qatar; Saudi Arabia; Singapore; Sri Lanka; Thailand; United Arab Emirates; United Kingdom and the United States of America into the Passport Seva Project. This is enabling us to deliver passport and related services to our diaspora abroad in a more efficient manner. I take this opportunity to request all the Passport Issuing Authorities in India and abroad to commit themselves to the mantra of our Government: '"Sabka Sath, Sabka Vikas, Sabka Vishwas"', and to continue further enhancing the Performance, Transparency and Delivery of the governance system.

172, South Block, New Delhi-1 1001 1 Tel : 91-1 1-2301 1 127, 2301 1 165 Fax : 91-1 1-2301 1463 E-mail : diream@mea.gov.in

Passport Patrika | July 2018 – June 2019 05

COVER STORY Passport Officers' Conference Snapshots

Welcome of Dr. S. Jaishankar, External Affairs Minister, during Passport Officers' Conference and Passport Seva Divas 2019

Welcome of Shri Sanjiv Arora, then Secretary (CPV & OIA), during Passport Officers' Conference and Passport Seva Divas 2019

Welcome of Shri Ananta Narayan Nanda, Secretary Department of Posts, during Passport Officers' Conference and Passport Seva Divas 2019

Welcome of Shri Arun K. Chatterjee, Joint Secretary(PSP) & CPO during Passport Officers' Conference and Passport Seva Divas 2019

Dignitaries on the Dias

06 Passport Patrika | July 2018 – June 2019

Glimpse of audience during Passport Seva Divas

COVER STORY Passport Officers' Conference Snapshots

Dr. S. Jaishankar, External Affairs Minister, addressing the gathering

Shri Sanjiv Arora, then Secretary (CPV & OIA), addressing the gathering

Shri Ananta Narayan Nanda, Secretary, Department of

Shri Arun K. Chatterjee, Joint Secretary(PSP) & CPO, delivering the vote of thanks

Posts, addressing the gathering

Shri Arun K. Chatterjee, Joint Secretary(PSP) & CPO, addressing the officers during status review meeting

Lt. Col.A.K.Singh, OSD (PSP), Shri Golok Simli, CTO, PSP and Shri Rajesh Dogra, Program Director-PSP, TCS at the review meeting

Passport Patrika | July 2018 – June 2019 07

COVER STORY Passport Officers' Conference Snapshots

Sessions during Passport Officers' Conference

Shri Arun K. Chatterjee, Joint Secretary (PSP) & CPO, at Passport Officers' Conference

Sessions during Passport Officers' Conference

Officials of Tata Consultancy Services

Shri Sanjiv Arora, then Secretary (CPV & OIA), Shri Ananta Narayan Nanda, Secretary, Department of Posts, Shri Arun K. Chatterjee, JS (PSP) and CPO with Regional Passport Officers

08 Passport Patrika | July 2018 – June 2019

COVER STORY

Shri Sanjiv Arora, then Secretary (CPV & OIA), Shri Ananta Narayan Nanda, Secretary, Department of Posts, Shri Arun K. Chatterjee, JS (PSP) and CPO with officials of the CPV Division

Shri Sanjiv Arora, then Secretary (CPV & OIA), Shri Ananta Narayan Nanda, Secretary, Department of Posts, Shri Arun K. Chatterjee, JS (PSP) and CPO with officials of Tata Consultancy Services

Shri Sanjiv Arora, then Secretary (CPV & OIA), Shri Ananta Narayan Nanda, Secretary, Department of Posts, Shri Arun K. Chatterjee, JS (PSP) and CPO with Passport Seva Puraskar winners

Passport Patrika | July 2018 – June 2019 09

COVER STORY

Passport Seva Puraskars 2019

In recognition of outstanding services rendered by officials of Passport Offices, TCS (Service Provider), PSP Division and Police authorities, 'Passport Seva Puraskars' have been instituted by the Ministry of External Affairs. Passport Seva Puraskars were awarded to the following for excellent performance in the year 2018. 1) Institutional Awards for Passport Offices  Passport Office, Jalandhar  Passport Office, Cochin  Passport Office, Coimbatore 2) Institutional Awards for State Police  Andhra Pradesh  Telangana  Kerala

9) Individual Awards for Officials of PSP Division  Shri S. Ramji, Under Secretary  Shri Divya Prakash, Assistant Passport Officer 10) Individual Awards for Officials of Department of Post  Shri Mali Manabhai Vastabhai, Postal Assistant, Anand  Shri Venkata Pulla Reddy B., Postal Assistant, Kurnool  Shri Arumulla Rahul Reddy, Postal Assistant, Warangal

11) Swachhchata Pakhwara Awards 3) Individual Awards for Passport Officers  Passport Office, Bangalore  Shri Shibash Kabiraj, Passport Officer, Chandigarh  Passport Office, Jalandhar  Shri Bibhuti Bhushan Kumar, Passport Officer, Kolkata  Passport Office, Chennai  Shri Peeyush Verma, Passport Officer, Lucknow 12) Awards for Progressive use of Hindi among Regional 4) Individual Awards for Granting Officers Passport offices  Ms. Anju Bala, Asstt. Passport Officer, Jalandhar  RPO, Lucknow  Shri Gopal Malakar, Senior Superintendent, Kolkata  RPO, Chandigarh  Shri Gopal Ganesh Reddy, Senior Superintendent, Bhopal RPO, Trivandrum 5) Individual Awards for Verification Officers  Shri Ajish Sebastian, Junior Passport Assistant, Cochin  Shri Parvinder Singh, Junior Passport Assistant, Mumbai  Shri Mukesh Kumar, Junior Passport Assistant, Bengaluru 6) Individual Awards for Passport Printing  Shri Anant Konduram Nijampurkar, Assistant Superintendent, Mumbai  Shri N Sivaram Prasad, Junior Passport Assistant, Bhopal  Shri Ram Krishan, Assistant Superintendent, Jalandhar 7) Performance Awards for TCS Officials  Shri Sachin Vats, Head - PSP Testing and Support Team, TCS  Shri Vikash Vardhan, Head - PSP IT Architecture Team, TCS  Shri Sumit Miglani, Head- Business Operations, TCS 8) Award for Best Citizen Service Executive  Ms. Dipti Makwana, CSE, Vadodara  Shri Dinesh D, CSE, Coimbatore  Shri Demelda Antusha, CSE, Coimbatore 10 Passport Patrika | July 2018 – June 2019

COVER STORY Passport Seva Puraskars

1.

Shri Harmanbir Singh Gill, PO, Jalandhar receiving award from Dr. S. Jaishankar, EAM

2.

Smt. Bhanulali, PO, Cochin receiving award from Dr. S. Jaishankar, EAM

3.

Shri G. Sivakumar, PO, Coimbatore receiving award from Dr. S. Jaishankar, EAM

4.

Smt. R. Jayalakshmi, IPS, SP Guntur Rural, Andhra Pradesh receiving award from Dr. S. Jaishankar, EAM

5.

Shri Vijay S. Sakhare, Commissioner of Police, Kochi City, Kerala receiving award from Dr. S. Jaishankar, EAM

6.

Shri Mali Manabhai Vastabhai, Postal Assistant, Anand receiving award from Dr. S. Jaishankar, EAM

Passport Patrika | July 2018 – June 2019 11

COVER STORY Passport Seva Puraskars

7.

Shri Venkata Pulla Reddy B, Postal Assistant receiving award from Dr. S. Jaishankar, EAM

9.

Shri Arumulla Rahul Reddy, Postal Assistant receiving award from Dr. S. Jaishankar, EAM

11.

Shri Rajesh Kumar, DIG, Telangana receiving award from Shri Ananta Narayan Nanda, Secretary, Department of Posts

12 Passport Patrika | July 2018 – June 2019

8.

Shri Shibash Kabiraj, PO, Chandigarh receiving award from Shri Sanjiv Arora, then Secretary (CPV & OIA)

10.

Shri Bibhuti Bhushan Kumar, PO, Kolkata receiving award from Shri Sanjiv Arora, then Secretary (CPV & OIA)

12.

Shri Peeyush Verma, PO, Lucknow receiving award from Shri Sanjiv Arora, then Secretary (CPV & OIA)

COVER STORY Passport Seva Puraskars

13.

Shri Harmanbir Singh Gill, receiving award from Shri Sanjiv Arora, then Secretary (CPV & OIA)

14.

Shri Bhushan Kumar Kuthati, receiving award from Shri Sanjiv Arora, then Secretary (CPV & OIA)

15.

Shri P. K. Ashok Babu, receiving award from Shri Sanjiv Arora, then Secretary (CPV & OIA)

16.

Shri Mukesh Kumar, receiving award from Shri Ananta Narayan Nanda, Secretary, Department of Posts

17.

Shri Gopal Malakar, receiving award from Shri Sanjiv Arora, then Secretary (CPV & OIA)

18.

Shri Gopal Ganesh Reddy, receiving award from Shri Sanjiv Arora, then Secretary (CPV & OIA)

Passport Patrika | July 2018 – June 2019 13

COVER STORY Passport Seva Puraskars

20.

19.

Shri Ajish Sebastian, receiving award from Shri Sanjiv Arora, then Secretary (CPV & OIA)

Shri N. Sivaram Prasad, receiving award from Shri Sanjiv Arora, then Secretary (CPV & OIA)

21.

Shri Parvinder Singh, receiving award from Shri Ananta Narayan Nanda, Secretary, Department of Posts

22.

Shri Ram Krishan, receiving award from Shri Sanjiv Arora, then Secretary (CPV & OIA)

23.

Shri Anant Konduram Nijampurkar, receiving award from Shri Sanjiv Arora, then Secretary (CPV & OIA)

14 Passport Patrika | July 2018 – June 2019

24.

Shri S. Ramji, receiving award from Shri Ananta Narayan Nanda, Secretary, Department of Posts

COVER STORY Passport Seva Puraskars

26.

25.

Shri Divya Prakash, receiving award from Shri Ananta Narayan Nanda, Secretary, Department of Posts

Shri Sachin Vats, receiving award from Shri Ananta Narayan Nanda, Secretary, Department of Posts

27.

Shri Vikash Vardhan, receiving award from Shri Ananta Narayan Nanda, Secretary, Department of Posts

29.

Shri Dinesh D, receiving award from Shri Sanjiv Arora, then Secretary (CPV & OIA)

28.

Ms. Dipti Makwana, receiving award from Shri Sanjiv Arora, then Secretary (CPV & OIA)

30.

Ms. Demelda Antusha, receiving award from Shri Ananta Narayan Nanda, Secretary, Department of Posts

Passport Patrika | July 2018 – June 2019 15

LEAD STORY Launch of Mission Integration Program

The process of integrating the Indian Missions and Posts abroad with the Passport Seva Programme (PSP) commenced in October 2018. The aim is to provide a centralized passport issuance platform and standardized online application for the Indian citizens living abroad and seeking Passport-related services. Joint teams comprising of officials from Ministry and Tata Consultancy Services (TCS) visited the Missions and Posts abroad to assist in the Mission Integration programme. As part of the pilot project, the High Commission of India in London launched the Passport Seva Programme on 24 October, 2018 followed by the Consulates General of India (CGI) at Birmingham and Edinburgh, respectively. Embassy of India in Washington DC, CGI, at New York, San Francisco, Chicago, Houston and Atlanta launched this Project in November 2018. Embassy of India, Riyadh, and CGI at Jeddah in Saudi Arabia and Embassy of India in Muscat were integrated in March 2019. CGI Jeddah, Bahrain-Manama, United Arab Emirates - Dubai, Abu Dhabi, Qatar-Doha, Singapore, Bangkok, Malaysia, Canada (Ottawa, Vancouver, Toronto) were integrated in May and June 2019.

Former Minister of State for External Affairs Gen (Dr.) V.K. Singh (Retd) launching the Integration of Indian Missions/Posts abroad with Passport Seva Project in New York

Former Minister of State for External Affairs Gen (Dr.) V. K. Singh (Retd) addressing the gathering at the PSP rollout ceremony at New York

After successful integration of Missions and Posts with PSP in the above mentioned countries, it was decided to make the Mission integration program live remotely. HCI, Colombo, was the first Mission that was successfully made live through the remote mode. Subsequently, the Global PSP project was made live at Australia (Sydney, Canberra, Perth, and Melbourne) and China (Beijing) on the occasion of Passport Seva Divas on 24 June, 2019.

PSP has gone live at 31 Missions and Posts covering more than 90% of the total volume of the Passports issued abroad. The volume of passport services imparted through PSP system per year will increase further by more than 15 lakh applications once the PSP system roll out is completed at all the remaining Indian Missions/Posts abroad. .

16 Passport Patrika | July 2018 – June 2019

LEAD STORY Launch of Mission Integration Program

First PSP overseas pilot implementation team with High Commissioner and other senior officials at HCI London

Pilot batch of PSP system issued passports being handed over to applicants by HCI London

Shri Golok K. Simli, Principal Consultant and Chief Technology Officer- PSP Division, addressing the PSP rollout ceremony at New York

Shri Rajesh Dogra, Program Director – PSP, TCS addressing at the global PSP rollout ceremony at CGI Chicago

CGI San Francisco staff with applicants who were issued the first passport printed through the PSP system

Passport Patrika | July 2018 – June 2019 17

LEAD STORY Launch of Mission Integration Program

Mission Integration at CGI Toronto

Mission Integration at Dubai

Mission Integration at Vancouver

Mission Integration at Riyadh

Mission Integration at Singapore

Mission Integration at San Francisco

18 Passport Patrika | July 2018 – June 2019

LEAD STORY

Completion of two years of launch of POPSK

Over a period of last two and a half years, opening of many Post Office Passport Seva Kendra (POPSK) has vastly expanded the reach of passport services in India. After the successful operationalization of two pilot POPSK at Mysuru (Karnataka) and Dahod (Gujarat) on 25 January, 2017, the programme has been scaled up rapidly in a phased manner. Presently, 93 Passport Seva Kendras (PSKs) and 412 Post Office Passport Seva Kendras (POPSKs) are operating across the country as extended arms of the 36 Passport Offices (POs), thus providing better reach to the passport applicants. Between the period of July 2018 to June 2019, the number of POPSK opened in various districts are 198, namely, 33 POPSK in Kolkata; 15 in Patna; 13 in Bhubaneswar; 10 in Bengaluru; 9 each in Chennai, Lucknow, Nagpur; 8 each in Bhopal, Ghaziabad, Jaipur, Pune; 7 each in Ahmedabad, Hyderabad, Ranchi; 6 in Guwahati; 5 each in Chandigarh, Vijayawada; 4 each in Delhi, Madurai, Mumbai, Visakhapatnam; 3 each in Bareilly, Raipur, Tiruchirapalli; 2 in Coimbatore; and one each in Amritsar, Cochin, Surat and Trivandrum.

Former Minister of State for External Affairs Gen (Dr.) V.K. Singh (Retd) inaugurating POPSK at Rohtak

Passport Patrika | July 2018 – June 2019 19

LEAD STORY

Completion of two years of launch of POPSK

Shri Devajibhai G. Fatepara, then Hon'ble Member of Parliament inaugurating POPSK at Surendranagar

Hon'ble MP of Birbhum, West Bengal, Smt. Satabdi Roy inaugurating POPSK Rampurhat

Ms. Arpita Ghosh, then Hon'ble MP of Balurghat, West Bengal, inaugurating POPSK Balurghat

Smt. J. Charukesi, Postmaster General, Kolkata region inaugurating POPSK Diamond Harbour

Former Minister of State for External Affairs, Shri M. J. Akbar inaugurating POPSK Chinsurah

20 Passport Patrika | July 2018 – June 2019

LEAD STORY Passport Seva 2018 in India : An Overview

The PSP continued its momentum by providing exemplary and efficient services to citizens. During the calendar year 2018, Ministry of External affairs rendered 1.21+ crore passports and related services in India reflecting an increase of 5% as compared to previous year.

As on 31

st

December 2018, 6.65 crore passport related applications have been processed and 6.55 crore services rendered through the PSP system. Applications received in 2018 include 2,687 Diplomatic passports, 27,306 official passports, 6,68,564 PCC applications, 4,846 GEP applications, 5,137 Surrender Certificates, 4,101 IC applications and 2,653 LoC applications. More than 56,000 appointments at the PSKs and 14,000 appointments at POPSKs are being released daily against which the footfall is over 57,000.

Passport Patrika | July 2018 – June 2019 21

LEAD STORY Geographical Trends

During the year 2018, Maharashtra remained as the No.1 state by volume as over 14.6 lakh Passport and related applications were processed. This year 5 states i.e. Maharashtra, Kerala, Tamil Nadu, Punjab and Uttar Pradesh were Passport Millionaire States ie more than one million (10,00,000) applications were processed.

State Maharashra Kerala Tamil Nadu Punjab Uttar Pradesh

O ut

of 1.21+ crore Passport and related applications processed in India, around 60.4 Lakh Applications have been processed by top five states, which is more than 50% of the total Passport Applications processed.

RPO Mumbai Bengaluru Chandigarh Ahmedabad Delhi

A

mong the Regional Passport Offices (RPO), Mumbai again emerged as the No.1 RPO by processing 9.2 Lakh Passport and related applications followed by Bengaluru, Chandigarh, Ahmedabad and Delhi.

Jammu & Kashmir (1,47,009)

Himachal Pradesh (66,702) Punjab (11,63,938) (including Chandigarh) Uttarakhand (1,10,564)

Haryana (4,32,110)

Arunachal Pradesh (4,193)

Sikkim (6,879)

Delhi (5,31,895) Rajasthan (4,22,534)

Assam (95,878)

Uttar Pradesh (10,47,411)

Nagaland (7,423)

Meghalaya (9,358)

Bihar (3,39,406)

Manipur (14,334) West Bengal(5,87,327) Gujrat (9,25,754)

Jharkhand (1,03,127)

Madhya Pradesh(2,25,083)

Tripura(31,743) Mizoram (5,290)

Dadra & Nagar Haveli (3,217)

Daman & Diu (6,196)

Chattisgarh (60,278)

Odisha (1,32,111)

Maharashtra(14,60,460)

Telangana(5,44,739)

Andhra Pradesh (4,46,767) Goa (62,906)

Karnataka (7,46,582)

ds (29)

bar Islan

Kerala (12,60,842)

n & Nico

Lakshadweep (2,333)

Andama

Puducherry (28,510)

Tamil Nadu (11,41,830)

22 Passport Patrika | July 2018 – June 2019

Passport & related applications processed in 2018 (in Lakh)

Passport & related Services rendered in 2018 (in Lakh)

14.6 12.6 11.4 11.3 10.5

14.5 12.8 11.8 11.3 9.9

Passport & related applications processed in 2018 (in Lakh)

Passport & related Services rendered in 2018 (in Lakh)

9.2 7.5 7.3 7.3 7.0

9.1 7.6 7.4 7.2 7.1

LEAD STORY

Demographic and Socio-economic Trends

I

n 2018, 87.39% of the applications received were through Online Channel of application filing at PSKs/PSLKs and 12.58% of the applications were collected in Camp mode .64% of the applicants who applied for Passport were of 19-45 years' age group 64%: Male Applicants 36%: Female Applicants 332: Transgender Applicants*

8.25 crore Indians held valid passport as on June 30, 2019 Passport Seva Call center receives more than 16,500 calls per day 3.8 Lacs+ applications filed using mPassport Seva App launched in June 2018 4 Lac+ applications filed under Apply Anywhere scheme launched in Jun 2018

38% of the applicants for Passport and related services are in the 19-30 years age group 26% are in the 31-45 years' age group and 8% above 60 years

Passport Patrika | July 2018 – June 2019 23

LEAD STORY  In 2018, on pan India basis 93% of the Tatkaal Passports were issued within 3 days. 46% passports were issued on the same day. Issuance for Tatkal Passport(Excluding PV Time)

 In case of Normal Passports, 78% of the passports were issued within 7 days, out of which 46% were issued within 3 days of application received. (This excludes the time taken for Police Verification.)

7%

46%

32%

 Passport Melas were conducted at several PSKs on weekends and holidays. In 2018, a total of 232 Passport Melas were conducted wherein 1,02,922 applications were processed.  In 2018, a number of Passport Adalats were held at various Passport offices to redress the grievance of passport applicants. These adalats were very useful in disposing of old and complex cases through direct interaction with the applicants.

47%

15%

Same Day

1 Day

2-3 Days

4-21 Days

Issue of Normal Passport (Excluding PV Time) 4%

2% 3%

13% 46%

 Apart from Melas and Adalats, 45 Passport Seva Camps (excluding POPSK camps) were also organized.

32%

Within 3 Days

4-7 Days

8-14 Days

15-21

22-30 Days

>30 Days

Improvement in Police verification time. 

The average police verification time has come down from 23 days in Jan – Dec 2017 to 19 days in Jan – Dec 2018.

Percentage of police verification completed within 21 days has increased from 74% in Jan – Dec 2017 to 80% in Jan – Dec 2018.

6 RPOs (Ahmedabad, Goa, Hyderabad, Jalandhar, Vijayawada and Visakhapatnam) are completing 100% of Police verification requests within 21 days.

The best performing states in terms of completion of PV are Andhra Pradesh (4 days) and Telangana (4 days) followed by Haryana (8 days), Kerala (8 days), Chandigarh (10 days) and Gujarat (12 days).

Top 6 States in clearing Police verification 1. Andhra Pradesh (4 days) 4. Kerala (8 days)

24 Passport Patrika | July 2018 – June 2019

2. Telangana (4 days) 5. Chandigarh (10 days)

3. Haryana (8 days) 6. Gujarat (12 days)

LEAD STORY Total number of Passport services rendered by Passport Offices in 2018

Passport Patrika | July 2018 – June 2019 25

EVENTS Meeting of Committee on Government Assurances (2017-18) on 24 August 2018

A Study visit of the Committee on Government Assurances (201718) was undertaken to various cities including Kolkata by the Hon’ble Members of Parliament. Matters pertaining to opening of new POPSK and exploitation of students by Agents and Middlemen were deliberated at Kolkata on 24 August 2018. Hon’ble Member of Parliament Dr. Ramesh Pokhriyal ‘Nishank’ led the Parliamentary delegation. Hon’ble Members of Parliament Shri Naranbhai Bhikhabhai Kachchadiya, Shri E.T. Mohammed Basheer and Shri Bahadur Singh Kali also participated at the deliberations. MEA side was led by Shri Arun K. Chatterjee, Joint Secretary (PSP) & CPO. Shri Manish Gupta, Joint Secretary (OIA-II), MEA and Shri Bibhuti Bhushan, Passport Officer, Kolkata also participated in the deliberations.

Exchange of pleasantries with Hon’ble Members of Parliament

Shri Arun K. Chatterjee, Joint Secretary (PSP) & CPO and other officials from RPO, Kolkata

Deliberations of Committee on Government Assurances

Excellence Awards & Felicitations 2018 by sarkaritel.com

A

colorful awarding ceremony was organized by sarkaritel.com at the prestigious premises of Constitution Club of India at Sansad Marg on 24 October, 2018. On this epochal event, Shri Hansraj Gangaram Ahir, Hon’ble Union Minister of State for Home Affairs, presented a Trophy and a Commendation Certificate to Dr. Dnyaneshwar Mulay, then Secretary (CPV & OIA), for “Excellence in Public Service of Passport Seva”. The Commendation Certificate mentioned Dr. Mulay as the “Passport Man of India”.

Dr. Dnyaneshwar Mulay, former Secretary (CPV & OIA), receiving the Trophy from Shri Hansraj Gangaram Ahir, Hon’ble Union Minister of State for Home Affairs

26 Passport Patrika | July 2018 – June 2019

EVENTS Hindi Committee Meeting at Bhubaneswar on 30 October, 2018

The inspection of the First Sub-Committee of Committee of Parliament on Official Language of the Central Government Offices, relating to Regional Passport Office, Bhubaneswar was held at Bhubaneswar on 30 October, 2018. Hon’ble Member of Parliament (Lok Sabha) Shri Ajay Mishra Teni chaired the proceedings at the venue in Mayfair Lagoon. Mrs. Kantha Kardam, Hon’ble Member of Parliament (Rajya Sabha) participated at the meeting. The MEA side was led by Dr. Dnyaneshwar Mulay, the then Secretary (CPV & OIA). Director (PSP-C) Shri A. Natarajan and Shri Sudanshu Sekhar Mishra, Passport Officer, Bhubaneswar, participated in this meeting.

Receiving the Special Letter of the President of India from the Hon’ble Member of Parliament

Group photo with the Hon’ble Members of Parliament

Hindi Committee Meeting at Lucknow on 08 September, 2018

The inspection of the First Sub-Committee of Committee of Parliament on Official Language of the Central Government Offices, relating to Regional Passport Office, Lucknow, was held at Lucknow on 08 September, 2018. The Chairman of the Committee Dr. Satyanarayana Jatya, Hon’ble Member of Parliament, led the Parliamentary Team. Hon’ble Members of Parliament Shri Ajay Mishra Teni and Mrs. Kantha Kardam also participated at the meeting. The MEA side was led by Shri Arun K. Chatterjee, Joint Secretary (PSP) & CPO. Director (PSP-C) Shri A. Natarajan and Shri Peeyush Verma,Passport Officer, Lucknow participated in the meeting.

Shri Arun K. Chatterjee, Joint Secretary (PSP) & CPO, Passport Officer, Lucknow Shri Peeyush Varma and other officials from PSP Division

Group photo with the Hon’ble Members of Parliament

Passport Patrika | July 2018 – June 2019 27

EVENTS Awards for Progressive use of Official Language among Regional Passport Offices

On World Hindi Day (10 January, 2019) three Regional Passport Offices in Lucknow, Chandigarh & Trivandrum were awarded for their excellence in the progressive use of Official Language in Office work.

Shri Ashique Karattil, PO, Trivandrum receiving award from former EAM, Late Smt. Sushma Swaraj

Shri Shibash Kabiraj, PO, Chandigarh receiving award from former EAM, Late Smt. Sushma Swaraj

Shri Peeyush Verma, PO, Lucknow receiving award from former EAM, Late Smt. Sushma Swaraj

Haj pilgrims: Special Drive

As decided by the Haj Committee of India (constituted under Act of Parliament no. 35 of 2002), only valid passport holders can apply for Haj. Like previous years, instructions were issued to all the Passport offices to accord high priority to passport applications of prospective Haj applicants and extend requisite assistance for expeditious issuance of passports to them by means of nominating a nodal officer; opening of facilitation counters, reserving appointment slots for such applicants and attending to requests/grievances petitions received from such citizens in a very prompt manner. MEA-State Outreach Conference in Bhopal

A Conference on MEA-State Outreach on Consular, Passport and Diaspora Issues was organized in Bhopal on 24 September, 2018. Besides the Minister of Overseas Indian Department, Government of Madhya Pradesh Shri Rajendra Shukla various Senior Officials of Central and State Governments participated at the Conference which included Dr. Dnyaneshwar Mulay, then Secretary (CPV & OIA), Shri Amrit Lugun, then Joint Secretary (CPV), Shri Arun K. Chatterjee, JS (PSP) & CPO, Shri Manish Gupta, JS (IOA-I), Shri Manoj Mohapatra, JS (OIA-II), and Shri M.C. Luther, then Joint Secretary (OE & PGE), Smt. Rashmi Baghel, Passport Officer, Bhopal, from MEA. Shri Mohammed Suleman, Principal Secretary, Overseas Indian Department, Shri Malay Shrivastava, Principal Secretary, Home Department and Shri Rishi Kumar Shukla, Director General of Police, were present from the Government of Madhya Pradesh.

Dr. Dnyaneshwar Mulay, former Secretary (CPV & OIA), with other Dignitaries

Smt. Rashmi Baghel, Passport Officer, RPO, Bhopal

Inspection tour by Under Secretary (PV-I) and SO (PV-Vig) to Passport Office Surat and PSK Vadodara in September 2018

In order to intensively go through the entire process of passport services rendered to the public by various Regional Passport Offices and the Passport Seva Kendras located under the jurisdiction of the respective RPOs, Shri S. Ramji, Under Secretary (PV-I), and Shri M.P. Maithani, the then Section Officer (PSP) conducted an Inspection of Passport Seva Kendra, Vadodara, (Gujarat) on 10 September and Passport Office, Surat, on 11-12 September, 2018. Director (PSP-C) Shri A. Natarajan, conducted inspection of Passport Office (PO), Coimbatore, PO, Madurai and PSK Tirunelveli in October 2018.

28 Passport Patrika | July 2018 – June 2019

EVENTS

Secretary (CPV & OIA) and Director (PSP-C) visited PSK Bhubaneshwar

Joint Secretary (PSP) & CPO and Director (PSP-C) visited PSK Lucknow

D

Shri Arun K. Chatterjee, Joint Secretary (PSP) & CPO,

r. D.M. Mulay, then Secretary, (CPV & OIA) and Shri A. Natarajan, then Director (PSP-C) along with RPO Bhubaneswar visited PSK Bhubaneswar on 30 October, 2018. A quick walk through of the PSK was given to them by CSM Bhubaneswar. Shri Mulay interacted with the CSEs at the PSK during his visit and expressed his happiness towards services being delivered by the PSK staff.

Shri Golok Kumar Simli (Consultant & Chief of Technology, PSP) and Shri Rajesh Dogra, Program Director (PSP, TCS) visited PSK Kolkata

S

hri Rajesh Dogra, Program Director (PSP), TCS and Shri Golok Kumar Simli, Principal Consultant & Chief of Technology (PSP) along with RPO Kolkata visited PSK Kolkata on 05 September 2018. A brief walk through of the PSK to Shri Golok Kumar Simli was given by Cluster Head, PSP, TCS Mr. Soumen Paul. This was followed by discussions on various project related developments.

Shri A. Natarajan then Director (PSP-C) and RPO Lucknow visited PSK Lucknow on 07 September, 2018. A detailed walk-through was given to them by Cluster Head, PSP, TCS Mr. Prakash Dubey. They expressed their satisfaction towards the way passport services are being provided to the citizens.

Joint Secretary (PSP) & CPO visited PSK Bhopal

Shri Arun K. Chatterjee, Joint Secretary (PSP) & CPO, visited PSK Bhopal along with RPO Bhopal on 24 September, 2018. A detailed walk-through was given to him by Cluster Head, PSP, TCS, Mrs. Rashmi Shrivastava. During the visit, Shri Arun Chatterjee reviewed PSK operations and interacted with APO and leadership team of the PSK. He expressed his satisfaction on overall service delivery at PSK.

Passport Patrika | July 2018 – June 2019 29

EVENTS

Joint Secretary (PSP) & CPO visited PSK Ahmedabad

OSD, PSP visited PSK Pune

Shri Arun K. Chatterjee, Joint Secretary (PSP) & CPO,

August, 2018 along with RPO Pune. A detailed walkthrough of the PSK was given to him by Cluster Head, PSP, TCS, Mr. Chandrakant Silveni. Col. Singh met a few applicants, PSK Leadership Team and MEA officials during his visit. He was delighted with the service delivery standards maintained at all levels.

visited PSK Ahmedabad 1 (Mithakhali) and PSK Ahmedabad 2 (Vijay Cross Road) on 30 Aug, 2018. A detailed walk-through was given to him by Regional Head, West (PSP), TCS Mr. Manoj Raghav at both the PSKs. He also interacted with few citizens during his visit. Mr. Arun Chatterjee was extremely impressed with the services being rendered to citizens at PSKs and expressed his happiness towards efforts put in by MEA and TCS staff members.

Lt. Col. A. K. Singh, OSD (PSP) visited PSK Pune on 30

Director (PSP-C) visited PSK Kolkata OSD, PSP visited PSK Visakhapatnam

L t.

Col. A. K. Singh, OSD (PSP) visited PSK Visakhapatnam on 04 July, 2018 along with RPO Visakhapatnam. He was given a brief walk-through of the PSK by DPO, Visakhapatnam. During his visit, he interacted with staff members and expressed his satisfaction about overall service delivery at PSK.

30 Passport Patrika | July 2018 – June 2019

Shri A. Natarajan, then Director (PSP-C) visited PSK Kolkata on 23 August, 2018. A brief walk through was given to him by Cluster Head, East (PSP), TCS Mr. Soumen Paul. He followed the application processing at each stage and was pleased with the flawless operations at the PSK. He expressed satisfaction over the brilliant execution of the Project.

EVENTS

Shri Santosh Jha (DCM, EOI, Washington) and Shri Sanjeev Ranjan (Ambassador, Argentina) visited PSK Patna

Belgium Embassy delegation visited PSK Lower Parel

On

hri Santosh Jha (Ambassador, USA) and Shri Sanjeev Ranjan (Ambassador, Argentina) visited PSK Patna along with RPO Patna on 18 July, 2018. A detailed walk-through of PSK was given to them by TCS PSP Regional Head – East, Mr. Rajesh Kumar. They expressed their satisfaction over the ambience and the level of services offered at PSK.

09 August, 2018, delegates from Belgium embassy including Mr. Peter Huygehebaert (CG), Ms. Marianne Laruelle (Consul) and Ms. Anja Klos (Visa Head) visited PSK Lower Parel. A detailed walkthrough of the PSK was given to them by Cluster Head, West (PSP), TCS. They were delighted with the transformation achieved by PSP in the service delivery of passports.

Joint Secretary (CPV) visited PSK Srinagar

Joint Secretary (CPV) visited PSK Kolkata

S

Shri Amrit Lugun, then Joint Secretary (CPV) visited

S

hri Amrit Lugun, then Joint Secretary (CPV) visited PSK Srinagar on 09 November, 2018. A brief walkthrough of the PSK was given to him by RPO Srinagar and CSM of PSK Srinagar, Mr. Meerzada Aamir Maqbool. He interacted with TCS and MEA staff during his visit to the PSK. Shri Lugun expressed his delight and was quite impressed with overall functioning of the PSK.

PSK Kolkata on 27 November, 2018. He was accompanied by RPO and DPO Kolkata. A brief walkthrough of the PSK was given to him by Cluster Head – East, PSP, TCS, Mr. Soumen Paul. He was happy with the overall operations and service delivery standards maintained by TCS at the PSK.

Passport Patrika | July 2018 – June 2019 31

EVENTS

German Consul visited PSK Lalbagh

G

erman Consul General, Ms. Margit Hellwig visited PSK Bengaluru, Lalbagh on 16 August, 2018. A detailed walk-through of the PSK was given to her by Regional Head, South 1 (PSP), TCS. Mr. Indranil Chatterjee. She was impressed with the PSK operations and passport application volume processed at PSK by TCS and MEA staff on daily basis. She also found it interesting to compare passport operations of India with visa section of the German Consulate.

IFS batch visited PSK Herald House

A

batch comprising of 40 IFS officers visited PSK Herald House on 19 March, 2019 as part of their orientation program. A detailed walk through of the PSK was given to them. Later on, Mr. Sumit Miglani (Head Operations – PSP, TCS) and RPO Delhi addressed the group and briefed them about the Passport Seva Project. The group appreciated the citizen service delivery standards being maintained at PSK under PPP model.

Joint Secretary (PSP) & CPO visited PSK Varanasi

S

hri Arun Chatterjee, Joint Secretary (PSP) & CPO, visited PSK Varanasi on 23 January, 2019 along with RPO Lucknow. A detailed walk-through of the PSK was given to him by CSM Varanasi Mr. Rajneesh Dubey. Shri Chatterjee interacted with both citizens and Government staff and expressed his satisfaction about overall performance of the PSK.

Director (PSP-C) visited PSK Bhopal

S

hri A. Natarajan, then Director, (PSP-C) visited PSK Bhopal on 16 January, 2019. TCS PSP Cluster Head – East gave a detailed walk-through of the PSK to him. Shri Natarajan interacted with a few applicants during the visit and expressed his satisfaction for maintenance of service excellence at PSK.

32 Passport Patrika | July 2018 – June 2019

GRI delegation visited PSK Lower Parel

A

delegate of personnel from Global Reporting Initiative (GRI) and TCS visited PSK Lower Parel on 05 April, 2019. TCS PSP Cluster Head - West Mr. Chandrakant Silveni gave a detailed walk-through of the PSK to them. The group appreciated the citizen service delivery standards being maintained at PSK under PPP model.

EVENTS

Additional Secretary, (FA) visited PSK Herald House

Additional Secretary, (FA) Shri Raj Kumar Goyal, visited Herald House ITO PSK on 10 May, 2019. He was accompanied by JS-(PSP) & CPO, Shri Arun K. Chatterjee, and RPO Delhi. A detailed walk-through and presentation was given by PSP-TCS Program Director, Shri Rajesh Dogra. He expressed his delight and was quite impressed with overall functioning of the PSK.

Former Secretary (CPV & OIA) visited PSK Pune

S

hri Sanjiv Arora, then Secretary-CPV & OIA, visited PSK Pune on 14 June, 2019. He was accompanied by RPO Pune. A detailed walk-through was given by TCS PSP Cluster Head - West. He expressed his delight and was quite impressed with overall functioning of the PSK.

MoS (External Affairs) visited PSK Vijayawada

Director (PSP-C) visited PSK Srinagar and Jammu

Shri V. Muraleedharan, MoS (External Affairs) visited

Shri A. Natarajan, then Director, (PSP-C), visited PSK

PSK Vijayawada on 29 June, 2019. A detailed walkthrough was given by RPO Vijayawada and TCS PSP Cluster Head - South. Shri Muraleedharan inaugurated Passport Awareness Program. On the occasion, a Passport Mela was conducted at PSK Vijayawada. Shri Muraleedharan also interacted with a few applicants during the visit and expressed his delight for maintenance of service excellence at PSKs.

Srinagar on May 28, 2019 and PSK Jammu on 31 May , 2019. Respective CSMs gave a detailed walk-through of the PSKs. Shri Natarajan interacted with a few applicants during the visits and expressed his delight for maintenance of service excellence at PSKs.

Passport Patrika | July 2018 – June 2019 33

EVENTS

Joint Secretary (Gulf), MEA visited PSK Toli Chowki

Shri T.V.N. Prasad, Joint Secretary, (Gulf), MEA visited PSK Toli Chowki on 15 March, 2019, along with RPO Hyderabad. Shri Prasad was quite impressed with overall facility and services rendered at the PSK.

Special Passport Camp at Indian Coast Guard HQ

A

special passport camp was organized on 11 January, 2019 at Indian Coast Guard Headquarters, New Delhi to extend passport services to Indian Coast Guard Officers and their families.

34 Passport Patrika | July 2018 – June 2019

MoS (External Affairs) visited PSK Trivandrum

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hri V. Muraleedharan, MoS (External Affairs), visited PSK Trivandrum on 07 June, 2019. A detailed walkthrough was given by RPO Trivandrum and CSMTrivandrum. Shri Muraleedharan interacted with a few applicants during the visit and expressed his delight for maintenance of service excellence at PSKs.

Hearing impaired CSS officers visited PSK Herald House

A

batch comprising 13 hearing impaired Assistant Section Officers of the Central Secretariat Service visited PSK Herald House on 19 June, 2019 as part of their orientation program. A detailed walk-through was given by APO and CSM – PSK Herald House.

Achievements & Recognition Amity Excellence Award for Technology Innovation and Leadership 2018

The

Amity Excellence Award for Technology Innovation and Leadership 2018 was awarded to Ministry of External Affairs by Shri Mahesh Sharma, Hon'ble Union Minister (Independent Charge), Ministry of Culture and Tourism, Environment, Forest and Climate Change for the outstanding contribution t o wa rd s i n n o va t i v e u s e o f I n fo r m a t i o n a n d Communication technology by the Ministry. The award was received, on behalf of the Ministry of External Affairs, by Shri Golok K. Simli, Principal Consultant and Chief Technology Officer in the PSP Division. Shri Golok K. Simli receiving the Award

Digital Leaders Technovator of the Year – 2018

The Award has been conferred on Shri Golok K. Simli by DATAQUEST, Cybermedia Group, for his contribution and innovation towards the technology space, digital transformation and creating awareness in Cyber Security.

Shri Golok K. Simli receiving the Award

Passport Patrika | July 2018 – June 2019 35

CAMPS & MELAS

With an aim to cater to the ever-increasing demand of passports and at reaching out to people located far away from PSKs, Passport Seva camps were organized at multiple locations. Details of passport Melas held during the period July 2018 to June 2019 are as under:

Details of Passport Seva Camps held during July 2018 – June 2019

Passport Mela for Army officials, Ahmedabad

Passport Mela for Journalists, Hyderabad

36 Passport Patrika | July 2018 – June 2019

Passport Mela for Haj Pilgrims, Mallapuram

Media & Public Outreach

2 1

3

4

5

8 6

1 9

7

1. 3. 5. 7. 9.

The Economic Times, 30 November, 2018, New Delhi The Times Of India, 08 September, 2018, Pune The Times of India, 15 August,2018, Visakhapatnam The Times Of India, 26 October, 2018, Pune The Hindu, 20 September 2018, Bangalore

2. The Hans India, 08 October 2018, Andhra Pradesh 4. The Times Of India, 04 September, 2018, Pune 6. The Hindu, 27 April 2019, Bangalore 8. The Hindu,15 April, 2019, Chennai

Passport Patrika | July 2018 – June 2019 37

Media & Public Outreach

1 2

4

3

5

6

1. Millenium Post, 20 July, 2018, Kolkata 3. Business Standard, 22 November, 2018, New York 5. The Sunday Guardian, 17 March, 2019, New Delhi 7. DNA, 26 June, 2019, Ahmedabad, Mumbai

38 Passport Patrika | July 2018 – June 2019

7

2. The Financial Express, 24 August, 2018, Kerala 4. The Times of India, 26 July, 2018, Chennai 6. Navbharat (Hindi), 26 June, 2019, Mumbai

Voice of People Citizen Feedback

Various channels used for feedback collection from applicants availing services through PSP are as follows: a) b) c) d)

Feedback forms filled at PSKs E-mails received at PSP Helpdesk Online through the Passport Seva Portal Call Centre

Collection of feedback is done on several parameters such as : a) b) c) d)

Cleanliness and ambience Courtesy Efficiency / service delivery Overall Experience

This section presents citizen satisfaction gathered during July 2018 – June 2019

100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Cleanliness and Ambience

Courtesy

Excellent

Efficiency

Good

Poor

Overall Experience

Average of 99.90 % Citizen Satisfaction level overall for all PSKs.

Citizen Speak (July 2018 - June 2019) VIP Feedback • This is one of my best experience. Please keep up the great service. Shri Vineet Goenka, MD – Indian Express, Mumbai – Lower Parel (16 August, 2018) • Outstanding customer service. A role model for any service organization. Shri Sandeep Bakshi, MD and CEO, ICICI Bank, Mumbai – Lower Parel (11 October, 2018) • Outstanding service level, makes me proud. Shri Anand Mahindra, Group Chairman, Mahindra and Mahindra, Mumbai – Lower Parel (29 November, 2018) • Very friendly service. Keep it up. Mr. Deepak Parekh, Chairman, HDFC Bank - Lower Parel (25 March, 2019)

Passport Patrika | July 2018 – June 2019 39

Voice of People

Citizen's Comments - Appreciative/Positive •

Likely best experience from Public sector. Well organized and friendly staff. Ms. Anouska Tulia Araujo, Panaji (02 July, 2018)

•

Impressive service, Congratulations for keeping smile on everyone's face. Ms. Nita Noushad, Kozhikode PSK (01 October, 2018)

•

I had to pinch myself to realise that I was not in some 5-star hotel. The hospitality and quality of service was outstanding. Ms. Shobha, Hubli (09 October, 2018)

•

One of the best service provided. Amazed by speed and accuracy. Wish all my Govt. related services are like PSK service. Mr. Manoj, Coimbatore (28 December, 2018)

•

Excellent service sir if all the government offices work like this India will become no 1 in the world with in no time. Mr. Manohar Kongi-Nizamabad (05 February, 2019)

•

Excellent service. Superb organization by the RPO. One of the best Government organization in India. May be given BHARATA RATNA of Government of India among Government offices. Keep up the good work. A big thanks to the RPO, RPO team and TCS. Mr. Krishnananda-Coimbatore (02 April, 2019)

Launch of new uniform at PSKs

New sets of uniforms for PSK Staff were launched in a function by Program Director Mr. Rajesh Dogra on 06 December, 2018 in Delhi. The uniform, which has been selected to bring a more vibrant and contemporary look to PSK associates has been well appreciated by the associates. All PSK teams across India started wearing new uniforms from first day of 2019.

40 Passport Patrika | July 2018 – June 2019

Employees Corner

Maitree activity and other celebrations at PSKs Various employee engagement and team building activities were organized at PSKs across India. Both MEA and TCS staff members participated with full enthusiasm in celebration of events such as Independence Day, Diwali, Navratri, Ganesh Chaturthi, Onam, Synergy Cricket Match, etc. Apart from this, initiatives towards saving the environment such as cleanliness of nearby areas and plantation drive were also taken up by PSK teams. To encourage healthy lifestyle among associates, many awareness and fitness sessions were organized in collaboration with reputed agency - Striders. PSP staff participated whole heartedly in the “One Billion Steps Challenge” organized across TCS. Under the initiative, various group walks and runs were organized at PSKs.

Onam Celebration at Kollam

One billion steps challenge TCS

MEA TCS Cricket match at Kozhikode

Swachhta Abhiyan at Payannur

PSK Panaji Staff Visited Aged Home

Road Safety Awareness campaign by PSK Staff Mallapuram

Passport Patrika | July 2018 – June 2019 41

Employees Corner List of Officers/Officials retired/availed VRS from service/expired (July 2018 to June 2019)

42 Passport Patrika | July 2018 – June 2019

Employees Corner List of Officers/Officials retired/availed VRS from service/expired (July 2018 to June 2019)

Passport Patrika | July 2018 – June 2019 43

Ministry of External Affairs Government of India

In partnership with

www.passportindia.gov.in Toll free 24x7 Call Centre:1800-258-1800

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