Franchise New Zealand - Year 29 Issue 01 – Autumn 2020 by Franchise New Zealand

BUY YOUR OWN BUSINESS

Autumn 2020

franchise.co.nz

Year 29 Issue 01 $8.95

Passion do what you love PLUS why pay fees? | working from home | whatâ&#x20AC;&#x2122;s a franchise really like? endorsed by

Westpac Directory of Franchising Over 275 different franchises

We Speak Your

Language At CrestClean we are hugely proud of our cultural diversity with franchise owners from over 54 countries, all operating successful cleaning businesses.

To celebrate we invited some of our franchise owners to share their stories in their first language. In a series of unique individual videos, hear what they most enjoy about being a CrestClean business owner.

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WATCH THEIR STORIES

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crest.co.nz/mandarin

crest.co.nz/fijian

crest.co.nz/korean

crest.co.nz/spanish

crest.co.nz/fiji-hindi

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We have franchise opportunities all around New Zealand. Call for an information booklet: 0800 273 780 or visit crest.co.nz Find us on Social Media!

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/crestfranchises

@crestclean

PROTECTING YOUR BRAND At Goodwin Turner Commercial Lawyers, we understand that a franchise is about people and relationships. And that these can be everything from enthusiastic, easy going and fruitful, to — well, the opposite! In setting up and maintaining your system you must put in place from the start a framework that is workable, clear and fair. This starts you on the right foot and ensures potential future issues are dealt with as efficiently and effectively as possible.

Goodwin Turner are franchise specialists with a team of industry leading legal experts. You can be assured of receiving practical commercial advice and individually tailored solutions that will add value to your business.

We have worked with many fantastic franchise systems and have a deep understanding of the steps you must take to fully realise the potential of your franchise opportunity. We can protect your intellectual property assets, keep you well ahead of the game, get your franchise deals through and resolve any disputes. For sound legal advice you can rely on – call us today.

Global Law Experts – Franchise Law Firm of the Year – 2014-2020 Who’s Who Legal – Recognised Leader in Franchise Law – 2017-2020

Franchising | Property | Intellectual Property | Employment | Commercial & Contract

09 973 7350 info@goodwinturner.co.nz goodwinturner.co.nz 15193_Franchise Advert_Autumn2020_FA.indd 1

5/03/20 9:52 AM

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In 29 years of Franchise New Zealand, we’ve seen plenty of ups and downs for both the national and the global economy and learned the wisdom of the words Don’t Panic. The current Covid-19 outbreak may have required severe action but, like the GFC, SARS and everything else, the crisis will pass and the economy will bounce back with plenty of pent-up demand. Difficult times are followed by good times, so don’t let it put you off your dream of business ownership. Any business has its inevitable challenges, which is why it’s important to love what you do. In our cover story, we look at ways to turn your passion into your work and how buying a franchise can help by providing the training, systems and processes you need to direct your enthusiasm into building a viable business. One thing is for sure: every franchisor we talked to for the article was incredibly passionate about their brand and about the work they put in to helping their franchisees succeed. Follow the arches and find the gold. Find out how to become a Macca’s franchisee.

mcdonalds.co.nz/franchise-opportunities

Diamond Fusion partners, treat new glass to repel scum and stains, and can make dirty glass and surfaces sparkle like new. We treat: Shower Glass Exterior Windows Balustrades

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A large exclusive territory Quality systems and products Appointment generation

Add in legal advice on buying an existing franchise (page 44), a warning on personality types to avoid as franchisees or employees (page 60), and some valuable advice on keeping a team spirit when you’re all working from home (page 72), and you’ll find plenty to think about as you plan your next move. You’ll also find opportunities in all sorts of industries from beauty to bookshops, cars to coffee, pies to apprenticeships. If you’re inspired to follow your own passion, now’s the time to start looking.

JOIN OUR FRANCHISE

• • •

These are people you want on your side in good times and bad. Running your own business can be lonely, but being part of a franchise community is a huge help – turn to page 23 to read how everyone rallied round to help when one franchisee had a crisis. Learn more about the value of support on page 68, and find out what franchise fees pay for on page 50. And if you want to find out what any particular franchise is really like, there’s also a helpful list of questions to ask its franchisees (page 28).

• • • •

Comprehensive training and support All equipment and start-up stock Growth mentoring and marketing Easy to learn system

Simon Lord Publisher Franchise New Zealand media PS. If you want another copy of this magazine for yourself or a friend, call 0800 FRANCHISE or visit www.franchise.co.nz to get a free print or digital issue

PUTTING PEOPLE in BUSINESS proudly supported by

endorsed by

0800 66 72 78 www.diamondfusion.co.nz 4

Published by: Franchise NZ Marketing Limited PO Box 308 089, Manly 0952 New Zealand P 0800 FRANCHISE (0800 372 624) info@franchise.co.nz www.franchise.co.nz ISSN 1172-059X (Print) ISSN 2324-5204 (Digital) Designed and produced by CDQ Design for Marketers P 021 64 45 45 paul@cdq.co.nz Principal: Paul Donovan

cover feature: PASSION

Could you turn your passion into a business of your own? A franchise could help you achieve your dream

To Ask 28 Questions Franchisees

Want to know what a franchise is really like? Ask the people already doing it

Do I Get 50 What For My Money?

Why do you have to pay franchise fees and what do you get for them?

For Working 72 Tips From Home

Greg Nathan offers some advice to help you stay connected

Welcome to New Zealand's BUY YOUR OWN BUSINESS magazine 9 Driving Ambition AA Motoring Driving School provides flexibility, fulfilment and a solid income 11 Learning Together Scratchpad Technology Learning Centres teach kids teamwork and independence 13 Going On Growing Rodney Wayne wants people with customer focus and management skills 14 Team Built Dream Doors franchisees get together to make a difference 15 Feel Confident In Your Business Skin Penny Chapman went from sales manager to dual franchisee with Caci 16 Updates Some recent news stories in brief from our website and newsletter 19 Money Maker Speed Queen offers a nearperfect model for passive investment 20 Shifting Gears The 2020 National Franchise Conference focuses on prospering in a changing world 22 Living Your Best Life Turangi/Taupō welcomes new franchisees with high demand and low overheads

23 From Stress To Success V.I.P. provides the tools, training and support to help you start a new life 25 For The Love Of Pies Jesters new business model offers lower costs, higher profits 27 Recurring Income Guaranteed Rentronics franchisees tap into the convenience of the appliance rental market 33 Tips For Great Franchising – Part 6 Franchize Consultants share eight more practices to build excellent franchises 35 Top Of The Food Chain Quality products at popular prices make Hachi Hachi a winning formula 36 Funding A Service Franchise Daniel Cloete from Westpac on the financial pros and cons of service businesses 38 Calling All Booklovers Poppies is for people who love a good story 39 Follow Your Compass Compass Homes offers new franchisees real benefits 41 The Perfect Match Touch Up Guys franchisees enjoy constant demand and a healthy income

43 Extra Income And A Better Life This couple found Paramount Services the perfect business match 44 Speaking Terms What happens to the agreement when you buy or sell an existing franchise? 45 Hit The Heights Accessman offers big financial and personal rewards for franchisees 46 Smart Business For Smart People Business managers and team leaders build Refresh Renovations businesses 49 The Sky’s The Limit SkyHooks franchisees operate minicranes with maximum reach 55 Inside Track Stihl Shop manager grabs the opportunity to build a business of his own 56 Sweet Taste Of Success Kiwi Beverages franchisees on a low-sugar high 57 No Flies On Us Ecomist franchisees provide the service that keeps customers coming back 59 Premium Simplicity Owning your own food business just got easier with Shake Out 60 It’s All About Me Ann Andrews offers 13 signs of someone to avoid when you’re recruiting

Autumn 2020 Year 29 Issue 01

63 Sowing Success InXpress provides generous passive income for top performing franchisee 65 Changing The Future Cleantastic franchisee builds financial security after part-time start 66 Meeting A Need NZA Apprenticeships is a rewarding franchise opportunity 67 Make-Up Call Own your own permanent makeup salon with Wake Up With Make Up 68 The Value Of Support Good field support makes all the difference to what franchisees can achieve 71 Make A Difference Train as a safety trainer and enjoy the support of ASWEFA 75 The Professional Solution Spray & Wash Solutions enables franchisees to start small, grow big 90 Creating A Competitive Advantage Philip Morrison outlines 6 key benefits of an advisory board 76 Westpac Directory Of Franchising Comprehensive details and investment levels for over 275 franchise and master franchise opportunities. Also includes advisors and index to advertisers

Westpac Directory of Franchising Over 275 different franchises

76 Franchise and Business Opportunities

Editor Simon Lord

Contact

For information about subscriptions, advertising or other matters, please ring us on 0800 372 624 or email Business Development info@franchise.co.nz Sally Knight Copyright Production Manager Eve Brown

Writers Glenn Baker Crispin Caldicott Ross Lindsay Catherine Lord

Submissions

86 Specialist Advisors

The publisher in its sole discretion reserves the right to refuse to publish any advertisement received if the publisher considers that the publication of such advertisement would be undesirable in any way.

88 Other Services

Disclaimer All franchise and business opportunity features included within this publication are paid advertorial approved by the client concerned. Inclusion of any franchise system, business opportunity or professional advisor within this magazine does not imply endorsement by the publisher or the FANZ. Persons entering into franchise agreements are strongly advised to seek their own professional advice. Neither the publisher nor the FANZ accept any responsibility or liability for views or claims expressed in Franchise New Zealand. Opinions expressed by contributors are their own and not necessarily endorsed by the publisher or the FANZ.

Passion do what you love Could you turn your passion into a business of your own? Simon Lord looks at how buying a franchise can help you achieve your dream

here’s an old saying, ‘Do what you love and you’ll never work another day in your life.’ For many people, the idea of turning your passion into your job is very appealing – and owning your own business doing something that you’re passionate about is even more exciting. Buying a franchise can help you do just that – but a successful business requires more than just enthusiasm. We’ve been talking to franchisors and experts who know what it takes to help you build a business doing what you love. If you love working with kids, or are into fitness, or beauty, or the leisure industry, or food, or even workplace safety, there are plenty of franchises that can help you into a business of your own. Many franchisors say that a passion for what you do is a vital ingredient in the success of individual franchisees. Tamati Montgomery, who appears on our cover this issue, is a prime example. ‘Seeing kids laughing, happy and active is something that really motivates me,’ says the former Kelly Sports franchisee, who has now moved into a support role in the company. ‘It’s a big bonus to feel that your business is doing something really good for others.’ Paul Jamieson, the franchise’s managing director, shares that enthusiasm. ‘I’ve been driving down the North Island this week visiting our franchisees, watching their programmes and seeing passionate, engaged staff and kids wherever I’ve gone,’ he says. ‘I get so much joy out of that. But that’s not just because our franchisees have a passion for what they do – it’s because they’ve been prepared to learn a system that supports them in turning that passion into their business, then worked hard to put that into action. Passion alone is never enough.’

Improve your life There’s another type of passion that can drive people into owning their own business, too. ‘People don’t just go into business to make money – they want to improve their lives in some way,’ says Paul Brown, a hugelyexperienced franchisor who retired last year from the award-winning Paramount Services franchise. ‘When I was interviewing potential franchisees, I wanted to hear about those goals. It might be to send their child to university, to buy their own home or an investment property, or to work with family. When you understand what drives people, you know how to motivate them and help them achieve their goals.’ Gary Turton, a master franchisee with Jim’s Mowing, agrees. ‘A potential franchisee once told me something that has always stayed with me.

They said, “I don’t want to have to ask someone’s permission to spend time with my own kids at sports day, or whatever.” That’s a massive motivation.’

Harness your passion According to various dictionaries, ‘passion’ can be defined as ‘uncontrollable emotion’ or ‘unbridled enthusiasm’. Those are definitions that concern franchisors. ‘Franchising is a process that works when franchisees follow the processes that are already in place,’ says Josh Barnett of hairdressing franchise Just Cuts. ‘Being uncontrollable is not a good thing – franchisees need to be willing to learn and follow systems, and franchisors need to be able to harness their passion and channel it into the activities that actually produce good outcomes for the franchisee’s business as well as their clients.’ Craig Fortune of after-school childcare franchise MASH points out, ‘Loving what you do doesn’t make you a business person, it’s just something you enjoy. Even if you love working with kids, there’s no point in buying a business to do it if you don’t understand the importance of profit and loss. What franchising can do very well is provide the systems and processes that turn passionate people into real business people.’ Julie Evans is CEO of Rodney Wayne, one of New Zealand’s best-known home-grown franchises. ‘Some of our franchisees are business people who knew nothing about hairdressing previously, others are hairdressers who knew little about business,’ she says. ‘In either case, they need to be open-minded and prepared to learn what they don’t know. ‘For example, somebody may be a first-class hairdresser but to run their own franchise they need to know about setting budgets, doing business plans, measuring performance and not just seeing where the gaps are but working out ways to meet their targets the following month. That’s what running a business is about – and that’s what we teach and support franchisees to do.’

Perception vs reality Having a passion for something doesn’t necessarily mean you know what’s involved in working within it. A colleague used to tell the story of a would-be franchisee who approached a shoe shop franchise desperate to buy one of their stores. Franchise New Zealand

Autumn 2020

Year 29 Issue 01

‘I have a passion for fashion and I’ve always dreamed of running my own shoe shop,’ she said. The franchisor asked, ‘Have you ever worked in a shoe shop?’ The would-be franchisee answered, ‘I don’t need to, I know I’ll love it.’ Nevertheless, the franchisor insisted that she go and work in one of the stores for a week before going any further. After two days, she was back. ‘I don’t want to buy a franchise after all,’ she announced. ‘I can’t stand people’s smelly feet all day!’ Paul Jamieson laughs at the story. ‘That’s so true – there can be a big gap between perception and reality, which is why we spend a lot of time up front creating a realistic picture of what the franchise involves. We run both Kelly Sports and Kelly Club after-school care, and it’s not just about spending time with kids: you have to knock on doors, drive the business and make things happen every day. There’s a sales training plan, there are health and safety considerations as well as the programmes themselves, then there’s all the coordination with parents and teachers and schools, as well as managing coaches and staff.’ Josh says that helping people understand what the franchise really involves before they start is vital. ‘That’s why prospective franchisees at Just Cuts have an initial interview with a business development manager who can tell it like it is, then a full two-day assessment to see whether they will be able to understand the day-to-day realities of running the business and channel their passion into the right areas to succeed.’ And Chris Hilson of NZA Apprenticeships says that he takes time to explain to prospective franchisees that they will need to wear a number of different ‘hats’ every day. ‘Our potential franchisees are passionate about supporting the next generation. In some cases they are qualified tradespeople themselves who want to “give back” in terms of supporting apprentices through the 4-plus year journey to qualification. The franchise provides the support systems they need, but it’s up to the franchisees themselves to deal with the apprentices and the host businesses that provide the on-the-job training, as well as manage the qualification process and employment matters such as PAYE. That means they need to have lots of different skills.’

Ongoing learning Of course, after a new franchisee has gone through training and actually starts up their own business, passion, energy and adrenaline are important to carry them through the hectic opening weeks when there franchise.co.nz – PUTTING PEOPLE IN BUSINESS

is too much to do and too much to think about. ‘Once that has settled down, though, if the reality is different from what people expect, they can find the passion drains away,’ says Julie Evans. ‘That’s where the importance of determination and openness to further learning become so important, and where the ongoing support and training from the franchisor need to kick in – to keep them on-track and motivated to build their skill set.’ Paul agrees. ‘With Kelly Sports, especially, it can be a challenge at first because new franchisees love the coaching side so much that it’s easy for them to put all their effort into working in the business rather than on the business. It’s important for them to experience that, of course, but then we have to encourage them to take on coaches so they can expand. The business has to be about more than them personally, so they need to learn to set the tone and expectations for their team. ‘If they follow the franchise model and do it right, it won’t matter who does the actual teaching – they’ll still be creating quality experiences for the kids, and they’ll be able to step back in whenever they like. Even as the franchisor, if I ever think I’m losing sight of what’s going on I visit a programme, talk to the kids and join in – there’s no better way to regain your passion.’

Remember the bottom line Another area in which a franchise can help you to channel your passion effectively is in ensuring that you invest wisely – both at the start, and on an ongoing basis. ‘We have seen many people being so passionate about an idea or concept that they totally ignore commercial realities,’ says Daniel Cloete, National Franchise Manager for Westpac. ‘That’s very dangerous in a franchisor, of course, but it applies to franchisees, too. Sometimes a franchisee will fall in love with the idea or concept and get so passionate about it that they make bad decisions. They might take on the wrong location, pay too high rent, or overcapitalise on the fit-out. ‘A good franchisor can help prevent that if they know, but sometimes they find out too late. That’s why it’s important to keep the franchisor in the loop at all times, and to use a specialist franchise accountant when you’re investigating any franchise. An experienced franchise banker who knows the brand you are joining will also be able to help you structure your finance in the most efficient fashion for your particular needs and

S MATCH YOUR PASSION

check you have the funding you need as you grow.’ One of the great things about a franchise is that you have advice there when you need it – on buying new equipment, for example. Once again, though, it’s important to listen to that advice rather than allowing yourself to get carried away. ‘I had one franchisee who bought a flash new mower for a particular job, then found it was too big to get through most of his customers’ gates,’ recalls Gary. ‘If he had asked us in advance, we’d have been able to tell him – franchisors tend to recommend certain equipment for a reason, and be able to get better prices on standard items, too.’ Vijesh Nangia of Scratchpad Technology Learning Centres says that this focus on financial returns is all part of learning to run a business. ‘I tell franchisees to ask themselves, “What is the return going to be on this particular piece of equipment, or on this action?” It’s important to be prepared to spend money on what you need, but also important to be frugal in the right places,’ he says. ‘You have to know when to rein in your passion and listen to advice.

To work out whether any particular franchise is the right one for you, you’ll need to do some research. There are many helpful articles on the Franchise New Zealand website – here are four of the most important: Your Buyers Guide – Part-time, full-time, indoors, outdoors, retail or restaurant: whatever type of business you’re interested in, there’s a franchise to suit. www.franchise.co.nz/article/2324 Find the Right Franchise – A handy stepby-step guide to choosing a franchise that best suits your own needs and abilities. www.franchise.co.nz/article/639 250 Questions to Ask Your Franchisor – A comprehensive list to help you evaluate both the franchise opportunity and the franchisor company. www.franchise.co.nz/article/77 What Can You Afford? – Philip Morrison explains how to evaluate your own financial position so you know what’s possible. www.franchise.co.nz/articles/2397

‘Passion means that you are prepared to put up with discomfort and suffering in order to work at something that’s important to you,’ Greg suggests. ‘And indeed, our research shows that franchisees who have a genuine passion for what they do tend to put more time and energy into their businesses. This leads to better results and to them creating a more vital culture in their businesses, which in turn results in customers having a more interesting and pleasant experience. So passion leads to a virtuous cycle of success. ‘However, being passionate about the technical aspects of your product or service when you are a business owner is not necessarily helpful, because you can get bogged down in activities that could probably be delegated. Business owners need to keep their mind on activities that protect the long-term sales and profitability of their business, not just on what gives them shortterm satisfaction.

Do good and do well

‘That being said, you can and should be passionate about what your product or service does for your customers and the local community. You can also be passionate about how your business provides opportunities to help young people grow and be their best. And you can be About the Author passionate about contributing to the good reputation of your brand. Simon Lord is Editor of Franchise

The last word goes to Greg Nathan, founder of the Franchise Relationships Institute, whose research over the years has included identifying common success factors among thousands of franchisees.

‘Franchisees that have this strong passion for making a difference, not only do good, but they also do well!’

‘By taking your passion and combining it with a properly-developed franchise, learning the system and applying the processes, you can build a business that’s successful both financially and personally.’

New Zealand and has worked in franchising for over 35 years. Our thanks to everyone who contributed to this article.

SILVERDA LE NOW AVA FRANCHISE IL ABLE

ith Co m e r u n w gs! th e b ig do PETS IN THE CITY OFFER LUXURY DOGGIE DAYCARE AND PET HOTEL FACILITIES We are expanding and seeking owner operator partners to be part of a unique franchise opportunity. We have a number of opportunities for new franchisees to purchase either an existing, profitable Doggie Daycare / Pet Hotel, or open a new ‘turn key’ store in one of the new locations we have earmarked for expansion. If you truly love animals and think you’ve got what it takes to operate your own Pets In The City Doggie Daycare or Doggie Daycare & Pet Hotel contact us now for more information. Contact Greg on 021 508 807 or greg.m@petsinthecity.co.nz.

www.petsinthecity.co.nz 8

Franchise New Zealand

Autumn 2020

Year 29 Issue 01

Opportunity: Auto Services

An AA Motoring Driving School franchise provides flexibility, fulfilment and a solid income

Driving ambition S

onya Baker holds a commercial pilot’s licence and for 20 years helped her husband manage a wheel and tyre business. Nowadays she helps people of all ages and backgrounds become qualified drivers, and she couldn’t be happier. The mother of five owns a South Auckland-based AA Driving School franchise and loves how fulfilling life can be as an instructor. ‘It’s an amazing business – profitable, enjoyable and I have the flexibility to fit it in with my family commitments,’ Sonya says.

AA Driving School instructors have the freedom to run their own business around other commitments. ‘The AA system allows me to accommodate holidays or time-off as required – it’s simply a matter of choosing the days and hours I want to work to service my customers. For me, spending time with family is incredibly important so if there’s a game of footy on in the weekend, for example, then it’s easy to book driving lessons around it.’

Varied and interesting

‘Teaching someone how to drive a car comes down to communication and patience. You’re spending an hour in the car with people of all ages and ethnicities so compassion is vital, because people make mistakes and you must be able to put people at ease.’

So what does a typical day look like for an AA Driving School franchisee? On the day we spoke to Sonya, she was conducting five driving lessons around Manurewa and Manukau, with time available during her lunch break to catch up on emails.

Since investing in the franchise almost a year ago and going through the comprehensive training programme, Sonya has come to value the experienced and value-adding support system from the AA Driving School team that backs up her franchise with everything from an assigned local Regional Coordinator who offers advice on growing the business, right down to the smart uniforms.

And there’s more to it than giving practical lessons. Having taken a number of AA training courses, Sonya has other potential income streams. These include teaching NZTA-approved Defensive Driving Courses in school and conducting learner licence programmes at various lower-decile schools. ‘Those offer really good opportunities for extra revenue,’ Sonya says. ‘In fact, there’s a whole career path available within AA Driving School right up to corporate tuition.’

‘That back-end support, which includes budgeting and accounting advice, makes the transition so much easier, especially for first-time business owners,’ she says. ‘I can’t speak highly enough of the support I have behind me and I have been so impressed by how everyone is incredibly passionate about the brand.’

Like father, like brother Sonya knew all about that support before buying her franchise because her father, Biram Kumar, already had many years’ experience as an AA Driving School franchisee. It was his enthusiasm and job satisfaction that attracted her to the opportunity, and she’s since been followed by her younger brother Jordan – at age 25, the AA’s youngest driving instructor. ‘After my very first meeting with the AA Driving School team I immediately wanted to become involved,’ Sonya says. ‘They are such a great bunch of people, and this is such a fulfilling and satisfying occupation.’ Like any franchisee, Sonya also wanted a successful and profitable business, and that’s happening too. ‘AA worked on a marketing plan for my business before it was launched and they make sure I have a base level of leads. With the AA name behind me, I’ve had no need to do any local marketing – I’m booked up well in advance, and AA are constantly out there promoting the service and directing new clients to the most convenient instructor.’

Jordan, Sonya and Biram: Three AA Driving School franchisees from the same family franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Community-focused opportunities appeal most strongly to Sonya, who is excited by the prospect of helping young people overcome their selfdoubts and anxieties around learning to drive. ‘Many of these clients are at-risk adolescents. They lack self-confidence and come into the experience believing that gaining their restricted driver’s licence is an impossible task. You quickly come to realise how incredibly important a driving licence is in helping them to function in life and make a start on their careers.’ She also loves conducting ‘refresher’ driving courses with seniors, whom she describes as ‘the most relaxed, most confident and most alert drivers I work with.’

The opportunity ‘AA Driving School is currently looking for new franchisee instructors throughout the country,’ says Roger Venn, the brand’s General Manager. ‘Investment levels start from $30,000 +gst; this consists of your annual brand fee and your new, fully branded Suzuki vehicle, with dual controls and camera. Top instructors can generate income of well over $100,000 a year but we have many successful part-time operators too. ‘When you join the team at the AA, you will be working with an iconic brand but you’ll also have amazing benefits available to you, including a competitively-priced car with dual controls and in-car cameras. There’s a sophisticated online booking system to generate all the work you want, when you want it. Advertiser Info ‘So if you are motivated, commercially-minded and have the right qualities, join the most respected brand in New Zealand motoring. Contact us or visit the website to find out more.’

AA Motoring Driving School www.aa.co.nz/driving-instructorfranchise Contact Alan Pearce P 0800 723 239 aadtcareers@aa.co.nz

Join NZâ&#x20AC;&#x2122;s First Micro-Roasting Coffee Franchise Black & White Coffee Cartel is leading the third wave of coffee in New Zealand, where coffee is appreciated & treated as an artisanal food, like wine. Coffee is roasted daily onsite, which means franchisees (Cartel Bosses) have improved margins & customers are provided with fresher coffee.

At Black & White, Cartel Bosses are allowed to bring their own personality to the design of their stores. We got rid of the boring & cookie cutter approach of most franchise businesses.

Why Black & White Coffee Cartel? Turnkey solution, initial training & ongoing support Buying power Lower entry fee & competitive franchise fees Improved margins by micro-roasting your own coffee Unique look & feel Contact us now to find out more about this exciting opportunity 021 223 1992 or raphael@blackandwhitecoffee.co.nz

Franchise New Zealand

Autumn 2020

Year 29 Issue 01

Opportunity: Leisure & Education

Scratchpad Technology Learning Centres teach kids both teamwork and independence

LEARNING TOGETHER W

hen Deepa Patel’s daughter came home from school asking for help with Microsoft PowerPoint, she had no idea that it would lead to Deepa opening her own Scratchpad Technology Learning Centre seven years later. ‘I worked in a kindergarten office and was always the person people came to for help with their computers. One day my daughter asked me to help her and a few friends with a presentation, and I ended up running an after-school club. Students would play with the features of the programs they used in class every day, sharing skills and discovering what they could really do with this technology. ‘The satisfaction of seeing those students get it was something I really enjoyed and wanted to find again. I was looking for a change and opportunity where I can make a difference. The moment I saw Scratchpad in Franchise New Zealand magazine, I was excited and arranged to meet Vijesh Nangia, the founder. As soon as I stepped into a Scratchpad centre and felt the energy from the students, I knew this was it.’

Free the imagination Scratchpad isn’t about teaching students how to complete set tasks – it’s about giving them the tools to make technology do whatever they can imagine. Vijesh built the programme on the philosophy that people can learn to create with technology, rather than just consuming it, and this constant exploration keeps things fresh for franchisees, staff and students alike. Since the first centre opened in 2015, Scratchpad has grown to five dedicated centres in Auckland delivering after-school, holiday and weekend classes. There’s also a popular online learning programme, so students can get started on the journey even before a local centre is established. ‘That means that we have people already familiar with Scratchpad around the country, so we want to open more centres with franchisees like Deepa,’ says Vijesh. ‘There are basic courses which equip students with the tools they need, but the direction their learning takes after that is up to them. With things like robotics, 3D printing and Minecraft mods all available, they’re limited only by their imaginations.’ Deepa agrees. ‘In classes, we’re all learning constantly, brainstorming ideas and trying all sorts of wacky things. I get to be a part of the learning too, as do my tutors, and the kids often work together on projects or ask each other for help so there’s a lot of teamwork going on.’ That applies to the franchise network, too. ‘All the centres are very supportive and approachable; it’s really valuable to have that network of franchisees and open communication. Of course we all make mistakes as we go along – but we learn a lot faster when we can learn from each other, too.’ Deepa Patel: ‘No age limit to learning’ franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Scratchpad develops essential programming skills as well as teamwork and co-operation

Learning the business Looking back, Deepa admits, ‘I’d never been involved in franchising, so I had to do a lot of research – it is hard work! Talking to Vijesh and the other franchisees was very helpful, and he encouraged me to look at franchise.co.nz to learn which questions I needed to ask and to do my own research before jumping in. ‘The training was very thorough but didn’t feel like a crash course – the processes were all set up so I could do large parts of it at my own pace and feel really solid in what I knew by the time we were ready to go. There was great one-on-one training in the office and going into different centres to see how they run, too. ‘Of course, establishing any new business is a big commitment and you do have to put everything into it to start off. The whole family was in the centre over those first few weeks, but I could always see the potential for taking a step back once we had a good, reliable team in place, and we’re getting there. ‘My favourite thing about Scratchpad is that there is no age limit to learning – we have parents who want to learn about their kids’ hobbies or homework and I would love to get senior citizens involved, too. We take it for granted that most people know how to do basic things on a device, but it’s never too late to learn more.’

Profitable and rewarding Vijesh says, ‘Scratchpad offers a profitable business model developed by one of the country’s top franchise consultancies. A new franchise can be established for around $120,000 +gst and we provide support with everything from finding the right site and recruiting tutors to managing payroll, online accounting, suppliers and marketing. ‘You don’t have to be a nerd – it’s about innovation, learning and helping the kids develop life skills. If you enjoy working in an innovative, exciting industry, are comfortable with technology and like working with kids, Scratchpad has opportunities throughout the country. Contact us Advertiser Info and find out more.’ Scratchpad And Deepa says, ‘The most rewarding part of the work is hearing a kid say proudly, “I did it, and I didn’t need your help this time, I figured it out on my own.” Seeing those smiles makes every day worth it.’

www.scratchpad.co.nz Contact Vijesh Nangia P 0-9-216 9400 M 021 431 930 vijesh@scratchpad.co.nz

Current and upcoming locations: Takapuna | Tauranga Crossing | Ormiston Town Centre (opening late 2020) | Commercial Bay For info or questions: www.birdonawire.co.nz/partnerships Or call Brad on 027 526 3333

Opportunity: Health & Beauty

GOING ON Rodney Wayne wants people with customer focus and management skills – but they don’t need to be hairdressers

GROWING

odney Wayne has been one of the best-known brands in New Zealand for almost 40 years now, and Stuart Macmillan has been a franchisee for 20. In that time, he and his wife Julie have owned a number of outlets. Today they concentrate on their Rodney Wayne salon and the nearby Shampoo‘n’Things shop in Albany Mall, and a second salon and shop which they own jointly with a former team member in Tauranga. ‘You could say that we’re fans,’ laughs Stuart. ‘It’s a good brand, a good system and is run by good people – what more can you want?’

There are currently 36 Rodney Wayne salons around the country and 15 Shampoo‘n’Things retail stores. ‘We have new locations coming up all the time, as well as a few established salons where franchisees are planning to retire,’ says Julie Evans, the company’s CEO for the last 10 years. ‘You don’t have to be a hairdresser – the critical elements are strong people skills combined with excellent customer focus and management expertise. We provide the framework, the systems and support services and you inject your management skills, enthusiasm and finance to operate the business.’ Investment levels start from $100,000.

Like many Rodney Wayne franchisees, Stuart is not a hairdresser himself – in fact, his previous business was running a commercial laundry. ‘But we wanted a business with more customer contact, and Rodney Wayne gave us all that plus a great name. Just occasionally, a friend will say to me, “Can you cut my hair for me?” and I go, “You really don’t want that!” When we do our SWOT analyses, I reckon that not being a hairdresser myself is my single biggest strength. It may be my single biggest weakness too, but it means that I concentrate on my people, my business and my customers 100 percent of the time.’

After 20 years, Stuart admits, ‘I wouldn’t be in hairdressing if it weren’t for Rodney Wayne. Without all the technical, business and marketing support, it would be like flying a plane on a Heavy Transport licence. As it is, I’m working every day with talented, artistic people Advertiser Info who are passionate about what we do, which keeps me Rodney Wayne www.rodneywayne.co.nz young and excited. My only regret is that I didn’t do it Contact even earlier!’ franchising@rodneywayne.com

Stuart says that the basis of the franchise’s success over such a long period is its systems. ‘They enable me to manage and grow my business, and I ensure that those systems are taught to all my team and followed. If something’s below par, then someone is available to help me find it and improve it. The regional managers have access to KPI’s throughout the network and if my rebooking percentages are down compared to others, say, they might spot something I’ve missed or be able to tell me what others are doing so I can give them a call. After 20 years I’ve experienced most things but I know I don’t know everything.’

The support to succeed Stuart and Julie operate a sizeable business. ‘In our Albany salon, including part-timers, we have 9 stylists, 5 apprentices and 3 front desk people. They are a great bunch and in 2019 we won the Rodney Wayne Salon of the Year Award and had the whole team up on stage – it was one of the proudest moments of my life. In the Shampoo‘n’Things shop, which is a separate brand which is only available to Rodney Wayne salon franchisees, we have 7 full and part-timers. Everyone goes through internal and external training sessions, some of which would cost $500 or more per person if they weren’t part of the franchise thanks to our buying power. ‘The same applies to the creative side, with a whole team of top stylists getting together several times a year to look at trends and fashions here and overseas, then they come out to site to teach our team. Hairdressing is constantly changing, in everything from styles to colours to products and even the latest-technology hair dryers – which will change a lot of formulations. As a non-hairdresser myself, I’m delighted that whole aspect is done for me.’

Franchise ‘proved itself again and again’ ‘Over the years, the value of the franchise has proved itself again and again. When there have been downturns and recessions, they never really bit with us because people always need their hair done and want to look good. Competition comes and goes but we’re the ones with the reputation, and while some of the products are available online, many are only available through salons. And when it comes to the internet, my answer is service. Come to Shampoo‘n’Things and someone with proper training will be able to help you choose the appropriate product – many of which are salon-only. Give people good service and they’ll come back for the next 10 years!’

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

OWNING YOUR OWN BUSINESS NEVER LOOKED SO GOOD. Premium, trusted brand. Locations nationwide. Expert support and world-class systems. Contact franchising@rodneywayne.co.nz for more information.

www.rodneywayne.co.nz

Opportunity: Home & Building

TEAM BUILT Dream Doors franchisees get together to make a difference

hen Dream Doors was founded in the UK 20 years ago, people were talking about the environment and the need to recycle, but not many were doing anything about it. That was especially true in the building and renovation sector, where refurbishing a kitchen resulted in a skip full of old units being carted off to landfill. ‘We changed all that by offering refacing instead, keeping the perfectly serviceable joinery and updating the look with new doors and fittings,’ says Derek Lilly, one of the original founders who now runs Dream Doors New Zealand. ‘It appealed to homeowners because it saved them time, money and disruption – we could be in and out in a day or two, leaving them with a fashionable new kitchen. Over the years since, we must have saved tens of thousands of kitchens from the skip and tip.’ Derek brought Dream Doors to New Zealand in 2007 and there are now 10 franchisees around the country here, with opportunities for more in many parts of the country. ‘Some 80 percent of our work is still refacing and recycling, but we also supply and fit new elements such as worktops, new units and even whole kitchens,’ Derek explains.

Quick response Dream Doors New Zealand is independent of the UK, giving it the ability to respond quickly to local needs. ‘We’ve just had an awesome annual conference in Hawaii, and when franchisees brought up suggestions for improvements, we were able to discuss them and agree them on the spot: improving our ordering system, data gathering, product design, and so on.

Some of the Dream Doors team at conference in Hawaii

We need to explore them further and cost them before implementing, of course, but that’s the beauty of us all getting together. In fact, we’re going to add a mini-conference and a couple of quarterly video meetings to our calendar each year. ‘There’s a real sense that we are all in this business together. Our managing director, Adrian Kay, is a franchisee himself so he sees it from everyone’s point of view and knows what’s needed and what really works.’ Dream Doors franchisees also enjoy the benefits of the company’s unique cloud-based Franchise Management System. ‘This pretty much does everything for a franchisee: tracks leads and revenues; measures advertising effectiveness; collects and monitors customer feedback and can identify potential issues, as well as enabling the franchise support team Advertiser Info to keep a finger on the health of each Dream Doors (NZ) Ltd franchisee’s business,’ says Derek. ‘With support like this, and a franchise fee of around $75,000 +gst (less for smaller territories), Dream Doors is one of the best business packages going. Contact me to learn more about what makes it so successful.’

www.dreamdoors.co.nz/ franchise Contact Derek Lilly P 0800 437 326 M 027 213 5133 del@dreamdoors.co.nz

MAKING IT EASIER TO START, RUN OR GROW YOUR FRANCHISE Our Business Specialists throughout New Zealand are ready to help make business easier for you. They understand the specific requirements of franchises and you will also find a range of practical tools, resources and offers at ANZ Biz Hub. Visit anz.co.nz/bizhub or give us a call on 0800 39 40 41 to find out how we can help your business thrive.

ANZ Bank New Zealand Limited 06/19

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Franchise New Zealand

Autumn 2020

Year 29 Issue 01

Opportunity: Health & Beauty

Penny Chapman went from sales manager to dual franchisee with Caci – now she’s operations manager

FEEL CONFIDENT in your business A

lthough Caci franchisees come from all walks of life, Penny Chapman believes what attracts them to the franchise is a love for skincare and beauty therapy, and, frequently, a connection with the brand. ‘Our franchisees share a genuine interest in people and a desire to help build customers’ self-confidence as a result of the various skin treatments on offer, including cosmetic injectables, skin rejuvenation, laser hair removal and body shaping,’ says Penny, the franchise’s Operations Manager. ‘They also love the idea of owning their own business, particularly one that comes with so much support.’ While existing business skills will help new franchisees get up to speed fast, she says there’s no need to have industry-related qualifications. ‘Being a good all-rounder goes a long way, and you will employ trained professionals for the procedures themselves. The main thing for franchisees is to have a passion to learn in order to fill any gaps in your knowledge.’

Life-changing Penny clearly remembers the day she was motivated to invest in her own Caci franchise. ‘I was visiting a Caci clinic one day in my role as Sales Manager when a customer came in for a review of her treatment for acne scarring. I saw the incredible results of the treatment and the customer’s renewed confidence in herself. It was life-changing for her, and I was so blown away by it.’ When she heard that a new Caci franchise was being established in her home town of New Plymouth, Penny jumped at the opportunity. After following the necessary due diligence process for purchasing the franchise, she opened the doors of her own business in May 2011. Penny hadn’t worked in a Caci clinic herself before, but had learned she would need diligence and determination to succeed – and succeed she did, right from day one. ‘I actually met my first month’s budget on my very first day! I jokingly said to my accountant, “I’m now worried about all the money I’m going to make!” It became a very successful business.’ Five years later, she invested in a second Caci clinic in Taupo, growing that too before selling both and returning to Auckland – and the Caci support team – as Operations Manager.

Focus and understanding Penny Chapman

Given her experience on both sides of the business, Penny’s advice to potential Caci franchisees is to be clear on

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

your reason for getting into the business and start with the end in mind. Ask yourself what success looks like in 5, 10 or 15 years’ time. ‘Like any business, it does require hard work and focus. The most successful Caci franchisees are those who are the most passionate about the brand and everything that goes with it. You can’t overestimate how much passion will take you through if you have clear goals.’ She says a typical day for a Caci clinic owner involves working on business growth initiatives and leading their team including qualified professionals, as well as managing and enhancing the overall customer experience. The beauty of the relationship between Caci franchisees and the Caci support system is that it is built on total understanding. ‘It’s about knowing each individual franchisee’s needs – advising as and when required to fill in any gaps in knowledge and help them grow,’ says Penny. ‘The franchise support team is well in tune with the daily challenges and triumphs experienced by franchisees, and we work closely with franchisees to deliver total brand consistency and a flawless customer experience. Our franchisees are our business partners who have invested in the brand too, so we all want the same positive outcomes.’

Now’s good In 2019, Caci celebrated its 25th anniversary – a major milestone for New Zealand’s most-trusted skin treatment and cosmetic injectables provider. ‘With 89 percent brand recognition, Caci holds the biggest share of the sector and we are still expanding,’ says Penny. ‘Clinics are experiencing good year-on-year growth, and we don’t expect that to change. People always want to look and feel good, and the flexibility we provide our customers in terms of memberships and payment plans is really well received.’ Currently, Caci has 53 franchised clinics throughout New Zealand across both metropolitan areas and regional territories, with another 3 to be opened in the new financial year. ‘We’d love to have more clinics in areas from Northland and Auckland to Whanganui, Canterbury, Southland, Dunedin and Otago, but feel free to enquire about other areas, too. If the population and demographics work, we’ll help you to get into a Caci clinic of your own.’ Investment levels start from around $300,000 +gst. Which begs one final question for Penny: would she ever consider making the switch from the franchise office back to the coalface a second time as a Caci franchisee? ‘As a matter of fact, I can see myself owning a clinic again, because I absolutely enjoy that side of the business. Give me a call and I’ll tell you why it’s so rewarding – and why it might suit you, too.’

Advertiser Info

Caci www.caci.co.nz/franchise Contact Penny Chapman P 0-9-320 2614 M 021 959 933 penny.chapman@fabgroup.co.nz

news

UPDATES FROM OUR WEBSITE Our pick of the top stories from www.franchise.co.nz

Franchise New Zealand is much more than a magazine. To keep up-to-date with news about franchising in New Zealand and interesting stories from overseas, go to www.franchise.co.nz, sign up for our free newsletter and follow us on Facebook or Twitter. Here’s a summary of some recent stories – read the full articles on the site.

Speaking franchisees’ languages The CrestClean commercial cleaning franchise has launched a new campaign to attract new New Zealanders. Called We Speak Your Language, the campaign features some of the company’s franchisees sharing their stories in eight languages from Korean to Spanish. CrestClean has franchisees from over 54 countries and is hugely proud of its cultural diversity.

Auckland courier driver and business owner Kwong Lui has reached a major milestone. The 61 year old moved his 2 millionth parcel, 20 years after moving from Hong Kong to New Zealand.

‘Zero tolerance’ for franchisees who breach employment law Super Liquor has again taken a hard line on a franchisee found guilty of exploiting staff by terminating the agreements of a multi-unit operator with 15 South Island bottle stores. Super Liquor Holdings chief executive Campbell McMahon said the Labour Inspectorate’s most recent investigation into Nekita Enterprises had identified employment breaches ‘across multiple stores, over a number of years, affecting a number of staff’. The investigation found that Nekita Enterprises: • Failed to pay staff the minimum wage. • Required employees to ‘pay a premium’ by paying the correct hourly rate and then forcing them to pay it back. • Kept inaccurate wages and time and leave records. As a result, SuperLiquor said Nekita Enterprises had ‘materially’ breached the terms of its franchise agreements, resulting in their termination, effective immediately. ‘There is no place in the Super Liquor franchise community for this kind of behaviour and we are on public record as having declared zero tolerance for fundamental breaches of employment

20 YEARS – 2 MILLION PARCELS FOR FASTWAY FRANCHISEE

law,’ Mr McMahon said. In recent years, the Labour Inspectorate has specifically targeted the franchise sector. While a few individual franchisees of some well-known brands have been found guilty of intentional breaches (and the complexities of the Holidays Act have caught out a few more franchisees in accidental breaches, as well as organisations such as the Police and District Health Boards), there has been no evidence of systemic problems. The Franchise Association has worked with the Inspectorate to help franchisors educate franchisees about their responsibilities as employers. With so many holidays at the start of the year, and the Labour Inspectorate targeting non-compliant franchisees, it’s important that franchisees ensure they are calculating employees’ holiday pay correctly. Employment New Zealand has published a handy guide – find it at https://tinyurl.com/yx7rkhtp

Since September 1999 Kwong Lui has kept a spreadsheet with his annual parcel movements and last Thursday he picked up his 2 millionth parcel from hospitality and cleaning suppliers Safco in Greenmount Rise. Kwong bought his Fastway Couriers business (now Aramex Couriers) following a chat with a neighbour about potential job prospects in difficult economic times. ‘The economy was in a bit of a downturn and I’d only been in New Zealand for six months and was struggling to find work. My neighbour told me about a courier franchise that was for sale, so I took a look at it and the rest, as they say, is history.’ In the early years Kwong was busy moving parcels mostly from businesses but the rise of online retail over the last few years has seen him rapidly move to 2 million parcel movements. 13 times around the equator Kwong says he’s driven over 600,000 kilometres, averaging 110 km a day around East Tamaki, the Botany Shopping Centre and surrounding residential addresses. ‘I drive the length of New Zealand every 16 days and have driven

around the equator 13 times.’ At 61 years of age, Kwong estimates that he will move another 500,000 parcels before he’s ready to retire when he turns 65. ‘It’s definitely got busier and busier in recent years due to the huge increase in e-commerce and online shopping – I’m certainly moving more parcels that have originated from overseas and online shopping sites.’ Kwong, a former football player, enjoys the life of a courier business owner as it keeps him very fit and outdoors. ‘I love working outside and I really enjoy the people I get to meet and building relationships with them. I’ve seen many businesses in my area grow and that’s been really exciting.’ Although Kwong has achieved a major milestone, when he told his Safco customer, they joked they should be getting a present! ‘I’ve got them the present, I just haven’t had time to wrap it and deliver it,’ he laughs. Aramex New Zealand chief executive Scott Jenyns says that Kwong is the perfect courier franchisee. ‘Kwong takes immense pride in delighting every single one of his customers. He’s always got a smile on his face and he’s built long lasting relationships with all his customers. He’s also incredibly well respected within our team and is a bit of a legend actually!’

New Zealand franchising’s global profile An article in Global Franchise magazine recently introduced New Zealand’s thriving franchise sector to franchisors around the world. Written by US franchise expert Bill Edwards, with input from New Zealand’s own Stewart Germann and Simon Lord, the article provides a brief introduction for franchise systems based overseas to the most franchised country in the world – us. It’s fascinating to find that New Zealand ranks #1 on four key measures for franchisors, including ease of doing business, investment risk, corruption and ‘franchise friendliness’. The only negative for some is our small market size. Virus allowing, New Zealand franchisors and entrepreneurs are also being invited to attend the International Franchise Expo in New York in May, with special assistance being offered by the US Commercial Service in Auckland. Contact ian.walker@trade.gov for more information. Franchise New Zealand

Autumn 2020

Year 29 Issue 01

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MEETING THE MARKET We Are Here is a new atlas of Aotearoa that contains much of interest for anyone looking at buying or establishing a franchised business in New Zealand. It presents data from all sorts of sources and presents it in a highly visual format to provide new insights on everything from demographics and commuter patterns to immigration, the environment and accidents and injuries. The graphics are accompanied by informed comments and articles that help the reader interpret the data in a very accessible way. It makes for

an entertaining, inspiring and often thought-provoking read. Published by Massey University Press.

Meanwhile, a survey has revealed that 94 per cent of New Zealanders over 50 said they dislike the way brands, organisations and marketers communicate with them. This is despite the fact that over-50s account for 34 per cent of the population, 59 per cent of the private wealth and have access to 49 per cent of the disposable income in New Zealand. WPP, which carried out the survey, commented, ‘It means that marketers and advertisers, in general, are just getting it wrong.’

NZ’s Award Winning Franchise Law Team

CORONAVIRUS INFORMATION FOR BUSINESSES With things changing on a daily basis at the moment, business.govt. nz has brought together information from 15 Government departments so businesses can access all they need to know about the Covid-19 coronavirus outbreak in one place. Whether you’re an employer with concerns about your staff and workplace, an importer of goods from overseas or are planning to travel abroad, the page is designed to be a single reliable source of Government information on what to do and what assistance is available. www.business.govt.nz/news/coronavirusinformation-for-businesses

Westpac economic updates

Westpac is regularly updating the forecasts in its February Quarterly Economic Overview as the impact of the Covid-19 pandemic grows around the world. The original Overview noted that the New Zealand Government is in a good position to weather this storm.

‘It is important to remember, though, that this is a temporary disruption to economic activity, not a new long-run trajectory for the economy,’ said Westpac Chief Economist Dominick Stephens. ‘We anticipate a period of above-normal GDP growth after the worst of the

In Brief • Forbes reports that AI is finding its way into fast food franchises such as Taco Bell in a wide variety of uses aimed at personalising meal experiences for the consumer and increasing profitability for businesses. Taco Bell’s first New Zealand outlet achieved $100,000 sales a week in its first three weeks, but no, the brand is not franchised here. • BurgerFuel has announced it has closed its only remaining store in Iraq following ongoing turmoil in the region. It first opened there via a master franchisee in 2012.

virus-related disruptions have passed, as the economy returns to a normal level of economic activity, catch-up production to restore depleted inventories occurs, and even-lower interest rates stimulate asset prices.’

Stewart Germann

Khushbu Sundarji

Principal

Senior Associate

The February reports assumed that the recovery phase will begin in the second half of this year, but the Westpac team is constantly updating that timing as they learn more about how the virus is playing out.

•Specialist franchise skills

Find the latest updates at www.westpac.co.nz

•Experienced business lawyers

• Papamoa Snap Fitness club has been announced as the 2019 New Zealand Exercise Industry Awards Winner for Franchise Facility of the Year. • Foodstuffs, the franchisor for Pak’nSave, New World and Four Square (among others), is building NZ’s largest solar panel farm to power its new North Island distribution centre. • Night ‘n Day embarked on a month-long mission in February to change consumer habits for the better. Stores around New Zealand offered free coffee for any customer who presented a reusable cup at the counter, and expects to have saved around 125,000 cups from going to landfill or recycling.

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

•NZ and international reputation •A proven track record •Outstanding references

09 308 9925 www.germann.co.nz 17

LAUNDROMAT OWNER HARD AT WORK The hardest part of owning a Speed Queen self-service laundromat is deciding how you will spend your “work” day. If you are looking for a truly passive income with an excellent return on investment, get in touch to find out more about Speed Queen laundromats.

0800 77 333 7 | speedqueen.co.nz

Opportunity: Retail

MONEY MAKER Speed Queen offers a near-perfect model for passive investment with cheap rent, no staff, cashless operation and remote management

anoj Patel loves the fact that he can choose his own hours – in fact, he doesn’t even need to be on-site to be making money. Unlike his dairy businesses, he doesn’t have the risks of handling cash or stealable goods, either. Konnie Roeun loved the fact that her business was so easy-to-run that when she moved 300 kilometres to a new town, she set up the same thing again. So what is this unusual opportunity that offers so much? Laundromats! ‘Laundromats are almost the perfect business opportunity – cheap rent, no staff, potentially cashless and capable of being run remotely,’ says Royce Little, Speed Queen’s head of laundromat sales. ‘You don’t need a primary high street or mall site – provided there’s plenty of parking available, a far less glamorous and much cheaper site is ideal. The only human requirement is a cleaner, and some owners like to do that themselves.’ Laundromats might seem old-fashioned, but in fact they are more in demand than ever as apartments grow smaller and the expense of maintaining a domestic washing machine and dryer rules out owning your own – especially in lower socio-economic areas. ‘We’re proud to say that Speed Queen has never built an outlet that has failed,’ Royce continues. ‘The crux of the matter is site selection, and we have done a lot of research around that. Owners and investors have come to us on occasions with a site we consider bad, and we don’t hesitate to say, “Keep looking.” After all, it’s a near-perfect model for passive income and we have no desire to spoil it.’

Cashless operation Speed Queen was founded in 1908. The company is the oldest and largest manufacturer of commercial laundry equipment in the world, and it also leads the market with technology – something that has made Speed Queen an even more attractive proposition for an owner/investor. The company has been operating in New Zealand for 25 years, and recently introduced cashless operation. ‘For years, the need to take coins was the Achilles heel of all vending operations, but times have changed,’ Royce explains. ‘Now we have our own cashless technology company which ensures EFTPOS and credit cards are compatible with the machines, so we can offer clients and investors a completely cashless operation. ‘Of the hundreds of sites we have built around New Zealand, we now have about 40 that are running completely cash free. It’s revolutionising the industry, has enabled many owners to operate entirely remotely, and franchise.co.nz – PUTTING PEOPLE IN BUSINESS

there are no longer security issues from having cash on the premises.’ Speed Queen is a solid investment from another aspect, too, says Royce. ‘Some people have found the weak link in this industry to be the machines themselves; however, being American, Speed Queen machines are pretty indestructible. They will work reliably day after day for a massive 15-20 years on average!’

Broad range of owners Reflecting the appeal of the business model, Speed Queen laundromats attract a broad range of investors. ‘We have a retired CFO who wanted an interest and some passive income – he now owns two,’ says Royce. ‘Some dairy owners put together a deposit and opened one next door to their shop, increasing traffic to both. A group of executives in their twenties realised they could have a money-earning sideline without interrupting their careers and also set up a store. Really, the concept will work for anyone prepared to put in a bit of effort and some initial legwork who can raise about a 30 percent deposit.’ How much is that? ‘A medium-sized investment will be between $250,000 and $300,000, with a deposit of $75-100,000,’ Royce suggests. ‘The return on the total investment is in the region of 20-30 percent and we’ve had some owners do much better than that! ‘Operation really could not be easier. We’ve done all we can to make this a pretty turn-key business and will hold your hand right the way through the process. We can offer a great financial package and won’t let you go ahead until you have the fundamentals right – site selection, demographics and parking. We’ll help with all the essential council regulations and after that, the process should be very quick – open the doors and your business is ready-to-go with as much involvement from you as you choose. Such is the quality of our technology, you could theoretically live in Auckland, and run your business in Invercargill without ever visiting the place. ‘If you’re looking for a passive investment, then, it’s worth investigating Speed Queen. We’re looking to hear from anyone who has Advertiser Info the desire to build a successful Speed Queen business in any part of the www.speedqueen.co.nz country. I can guarantee we’ll Contact support you every step of the way Royce Little so, whatever your situation, give P 0-9-528 5600 me a call and let’s discuss how royce@speedqueen.co.nz Speed Queen can help you.’

Franchise Association News

SHIFTING GEARS The 2020 National Franchise Conference focuses on prospering in a changing world

ith sell-out events in the last couple of years, the National Franchise Conference has become one of the must-do’s of the franchise world – and the 2020 event looks like being bigger than ever. Taking place on 17-19 June, this year’s Conference is moving to a larger venue – Claudelands in Hamilton. ‘This also allows delegates to choose their own accommodation, reducing costs to attend,’ explains Robyn Pickerill, the CEO of the Franchise Association which organises the Conference. Costs may be down, but the Conference looks to be better than ever, with a range of international and local presenters talking on topics related to the conference theme of ‘prospering in a changing world’. ‘Businesses of all types are facing challenges and disruption, so we thought it was a good opportunity to learn how franchises from different sectors are handling the change, and how they can help their franchisees do the same,’ Robyn explains. Speakers include:

International guest Ed Quinlan is the president of Chem-Dry which, with more than 4,000 franchisees in 57 countries, is the world’s largest carpet, upholstery, tile and wood cleaning company. This is Ed’s first visit to New Zealand, and he will talk about the continuing drive for innovation in a changing world. Another visitor from the USA is Steve LeFever, CEO and founder of Profit Mastery. Described as ‘part comedian, part financial manager, former commercial banker, current entrepreneur,’ Steve is a world-class presenter with a no-nonsense, laughout-loud approach to driving financial discipline and initiating change in franchises. His book, Profit Mastery: Knowledge-Driven Financial Performance has sold over one million copies. Three of New Zealand’s top franchise specialists are coming together to present a Legal State Of The Nation address. With proposed changes to the Fair Trading Act restricting contract terms, and new employment law potentially exposing franchisors to liability for employment law breaches by franchisees, how might your franchise be affected – and what do you need to do to protect it? Michelle van Gaalen is managing director of two well-known New Zealand brands, Smith & Smith and the Laser Plumbing and Electrical franchise. With over thirty years’ experience in business and leadership roles, and currently a member of the board of the Superannuation Fund Authority, Michelle will talk about the changing role of leaders in today’s world and the roles and responsibility of franchisors around leadership.

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Franchise New Zealand

Autumn 2020

Year 29 Issue 01

Opportunity: XXXX

How do franchisors and franchisees respond to the stress of constant change – and how do you build a mentally resilient organisation? Former All Black and mental health ambassador Sir John Kirwan will share practical advice and recommendations for organisations to provide the most effective, timely and crucial support for their people. And one of New Zealand’s pioneer franchisors, Rodney Wayne and CEO Julie Evans will talk about the company’s journey over almost 40 years to becoming a genuinely iconic brand. How does the company stay fresh and relevant to the kids and even grandkids of its original clients, and how have the franchise’s systems and processes changed? ‘More speakers will be announced soon, and there will also be a full programme of workshops and networking events to enable everyone to get the most out of their time,’ promises Robyn. ‘If you are involved in franchising, are thinking of franchising your business or buying a master franchise, do come – you don’t need to be a member of FANZ. You’ll make contacts, make friends and enjoy the exchange of experiences and ideas between people immersed in the realities of doing business in a changing New Zealand via franchising. Last year’s Conference was a sell-out, so book now.’

Awards entry made easier Planning is also well under way for the 26th annual Westpac New Zealand Franchise Awards, which are open to all FANZ members. ‘The 25th Awards last November attracted more attention and more publicity than ever, and this year we’re looking for even more entries from franchisees and franchise systems from all over the country,’ Robyn says. ‘This year, we’ve listened to feedback and made the entry process clearer and more concise, with fewer upfront questions. We’ve also appointed a new judging panel who will bring a strong understanding of franchising and the franchisor/franchisee relationship to the process to ensure that the Awards are still as relevant and prestigious as they’ve always been. ‘We’ll be launching the Awards in June, so watch out. If there are stars in your franchise system, we want them to enter!’

New members Association membership is open to those franchisors and service providers who agree to abide by the FANZ Code of Ethics and Code of Practice. The latest members to join are: • Checketts McKay Law

• Skyhooks

Contact FANZ CEO Robyn Pickerill (details below) for more information on the benefits of membership. FANZ members are clearly marked in the Directory at the back of this magazine.

STOP PRESS Confer e postpo nce n until 20 ed 21

Events Calendar 2 April

Tauranga

FANZ After-5

8 April

Auckland

FANZ Breakfast

17-19 June

Hamilton

Franchise Conference

19 August

Auckland

FANZ After-4

21 October

Auckland

FANZ Breakfast

14 November

National

2020 Franchise Awards

For more details of these and other events in Christchurch, Wellington, Tauranga and other centres, visit the Franchise Association website at www.franchiseassociation.org.nz, email contact@franchise.org.nz or phone 0-9-274 2901.

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Buying a Franchise: Location

LIVING YOUR BEST LIFE Turangi/Taupō welcomes new franchisees with high demand and low overheads

ired of traffic jams, limited family time, high rents and impossible property prices? Ready for a balanced lifestyle that offers business growth with lots of leisure? Then consider taking up a franchise in Taupō District. Not only is the area nature’s ultimate playground, but Enterprise Great Lake will actively support franchisees and franchisors to set up business there. ‘Taupō District includes the town of Turangi at the southern end of the lake, and we have a massive need for businesses here, especially tradies,’ says Kylie Hawker-Green, general manager of Enterprise Great Lake Taupō. ‘The town has grown fast and with the new year-round gondola at Ruapehu the tourist season has extended, too. A lot of Taupō businesses are too busy to service Turangi, so there’s a huge market for plumbing and electrical maintenance franchisees, lawnmowing, gardening, home and commercial cleaning, building, landscaping, renovation and many more trades.

Incentives ‘We have already helped more than 100 business owners relocate or start-up here, and welcome enquiries from franchisees and franchisors,’ says Kylie. ‘We will connect you with a dedicated Business Advisor who can answer any questions you may have about moving. They can help introduce you to the people in the know, help with validation questions and give you inside knowledge about our district. ‘Our Business Capability Development Scheme can fund up to 50 percent of training needs, and genuine newcomers can also access a suite of contributions to things like power phone and stationery. Of course, not all benefits suit every type of business, but it makes the Taupō District a very attractive place to move to. ‘That’s even more true when you consider the fact that commercial leases are more affordable than big city prices, there are plenty of business spaces and workshops available, and the mortgage on the family home will be a lot smaller, too. This is why some of the most profitable franchises in the country operate outside the big cities – low overheads, less wasted travelling time and less stress!’

Lifestyle The Turangi/Taupō area is home to some of the country’s best lifestyle opportunities, with fishing, boating, mountain biking, hiking, skiing, hunting and motor sports on the doorstep. Centrally located, it also affords easy access to most parts of the North Island without the need to sit in traffic. ‘At the same time, it’s a growing economy with consistently high levels of GDP and population growth,’ says Kylie. ‘So whether you want to buy a franchise business, or move within your franchise to a more attractive area with big potential, talk to us about Advertiser Info Taupō District. We’ll be happy to tell Enterprise Great Lake Taupō you (and your franchisor) all about www.taupo.biz the benefits of setting up business Contact here and some of the great incentives Rick Keehan we can offer to make life easier. ‘Contact us today to find out more.’

M 021 132 1475 rick@greatlaketaupo.biz

NOT JUST A BUSINESS, BUT A LIFESTYLE! PASSIONATE ABOUT CHILDREN? THEN A MASH FRANCHISE IS THE RIGHT FIT FOR YOU! With over 30 locations operating or in development, now is the best time to partner with us. Call Craig today. 22

Contact: Craig Fortune

(027) 3055003 - craig@mashkids.co.nz

www.mashkids.co.nz Franchise New Zealand

Autumn 2020

Year 29 Issue 01

Opportunity: Home Services

V.I.P. provides the tools, training and support to help you start a new life

FROM STRESS

to success R

ichard Gordon Stables did a brief calculation recently which surprised him. ‘Do you know, last week I only did 23 hours lawn-mowing but grossed as much as I did when I worked more than 50 hours a week for a wholesaler! No wonder I feel a whole lot better than I used to,’ he laughs. Richard’s success comes as no surprise to John and Estelle Logan, the National Franchisors for V.I.P. Home Services. ‘I think all of our franchisees would say that they’ve lost weight and found a healthier lifestyle, and some of our full-time franchisees are earning well over $2,500 a week, so they’re winners all round,’ says Estelle.

V.I.P. offers Outdoor franchises, like Richard’s, which provide landscaping, lawnmowing, groundskeeping, pruning, maintenance, hedge trimming and more. There’s also an equally rewarding Indoor opportunity which covers cleaning homes, offices, windows and carpets, as well as end-ofrental and spring cleans. ‘Both opportunities offer a healthy lifestyle and a variety that suits people from all sorts of backgrounds,’ Estelle explains. ‘Some of our franchisees have bought their first-ever homes thanks to the financial security their franchise has provided.’

Goodbye to bosses Richard joined the V.I.P. family four years ago after many years of stressful employment. ‘Bosses are under so much pressure these days and have become too grumpy and bullying. That filters right down and I had to get away from it.’ Richard found himself cold calling for a job. ‘It wasn’t pleasant,’ he recalls. ‘After each rejection I kept asking myself, “What could I do that I’d actually enjoy?” I love working outside, but you need money to get into a business and the bank wouldn’t give me a loan without proof of a regular income, so it was Catch 22. Then I realised that if I bought a well-known franchise, that should enable me to borrow a little bit to start then I could build it up.’ Richard investigated the lawnmowing franchises thoroughly. ‘I called the lot,’ he states bluntly. ‘V.I.P. were completely professional, and we quickly had a meeting set up. They presented the opportunity clearly, but it was a big step for me and I was very worried about franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Richard Gordon Stables: ‘So glad I chose V.I.P.’

whether it really would work as well as it seemed to. Eventually I talked myself into it on the basis of “What else am I going to do?” I’m so glad I did.’

Paid training pays off V.I.P. provides a paid training period covering not just the work itself but business management, too. Richard says it made all the difference to the success he achieved, ‘Even if it felt a bit like the army at first – I started going out with one of the area managers, Grant Bailey, who does up to 17 lawns in a day! Now I look back on it, I realise I’m always thinking about Grant and the training he gave me. There is not a single aspect of it I didn’t absorb and not one thing about mowing lawns he didn’t teach me. It was right on the button, and it couldn’t have been better.’ Richard took advantage of the flexibility the V.I.P. system offers and started with $700 per week around 20-odd clients in West Auckland. ‘It grew far more rapidly than I expected, and by my second year I had 120 lawns. I was making good money, I had a lovely steady relationship, my kids were doing well and I had a good business doing work I really enjoy. All seemed good.’ Then came an unexpected set-back which demonstrated another advantage of buying a V.I.P. franchise. ‘I had a minor heart-attack caused by a big build-up of stress-induced cholesterol, which I figure was a left-over from all my previous jobs – I should have bought the franchise earlier,’ he laughs. ‘I had to wait a year on the queue for bypass surgery, and Estelle and John were superb. They’ve always been so helpful, and in the 14 weeks I was off work all my lawns were done by other local franchisees. I lost none of my business, which is what would have happened if I’d not had the support of V.I.P. behind me.’

Support is what we do Estelle says, ‘Supporting franchisees in growing their own business is what we do, and when there’s a problem we all rally round. Richard is a lovely guy and has found a business in which he can enjoy the work he does and make good money. Our flexible approach means anyone can start at a level which is comfortable for them then grow at their own speed. ‘Your success is our success, so we’ll do our utmost to help you achieve what you want, whether that’s a small part-time business or an expanding network with an executive-sized income. V.I.P. has franchise opportunities available for sale in your area right now, so give us a call. Now fully recovered, Richard is enjoying his healthy lifestyle again and doing so well that a new house is on the cards. ‘I’m so glad I chose V.I.P. I can work at my own speed, and still make really good money!’

Advertiser Info

V.I.P. Home Services www.viphomeservices.co.nz Contact Nationwide Enquiries P 0800 84 74 96 Estelle@viphomeservices.nz

Grow your own profitable landscaping business We provide you with the marketing, systems and processes to enable you to grow a multi-million dollar business

• The only design and build landscaping franchise in New Zealand • World-class IT systems and processes • You need management and sales skills, not trade skills • A proven business model which generates a great revenue stream • Low start-up costs (no shop-front required) Don’t delay. Take control of your future and contact us today to find out more…

0800 000 843 www.nzfranchiseopportunities.co.nz

Opportunity: Food and Beverage

Jesters new business model offers lower costs, higher profits

FOR THE LOVE OF PIES P

ies have a place in the hearts of many New Zealanders, and Jesters has been one of our favourite brands since 2002. Made from 100% puff pastry and freshly cooked in unique jaffle irons, Jesters pies are like no other. In the past year, the Jesters franchise has undergone a total remodel. Now they are looking for new franchisees around the country to take the Jesters taste to new fans. ‘We’ve done a lot of research and made a lot of changes to enhance franchisee profitability,’ explains franchise manager Mike Connell. ‘Our new stores have a much smaller footprint, reducing overheads while still enabling the in-store baking that makes every pie so fresh. We’ve revitalised all the customer touch points, from image to uniforms to our website. And, best of all, we’ve added a purpose-built pie van to the package. ‘The pie van has been a game-changer for existing franchisees, allowing them to take their product out to people on lunch runs and to events such as A&P shows, concerts and sports days, not to mention night markets. It extends their market, opens up new time slots and makes the most of their store kitchens. They can employ staff to drive the van, with many franchisees opting to divide their own time between in-store and in-van days.’ Mike says most franchisees put in around 40 hours a week themselves and can enjoy a six-figure income from a well-run business.

Value for money franchise There are currently 14 stand-alone Jesters stores with room for more around the country. Another 40 Jesters counters are established within service stations, giving franchisees access to high brand awareness and purchasing power on shared items. ‘Same brand, different experience,’ as Mike says. ‘But it’s the stand-alone stores we’re looking to expand now. As well as a smaller footprint, we’ve worked really hard to get costs down, so we can now offer a turn-key store complete with a fully-fitted van for around $180-200,000 +gst, depending on location. It means that

The van allows franchisees to maximise the investment on their store and kitchen by taking pies to the people

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

every new franchisee can come in knowing they aren’t over-capitalising on a site and have every chance to succeed with our training, support and, of course, great pies.’ So what makes a great Jesters franchisee? ‘The first thing to know is that you don’t need food industry experience,’ says Mike. ‘I’ve been involved in a lot of businesses and this is very straightforward, so we can teach you everything from making Advertiser Info the pies to growing the business. Jesters Pies All you need is the hunger, the www.jesters-pies.co.nz passion and the determination Contact to take the opportunity and run Mike Connell with it. To find out more about M 021 274 2772 opportunities in your town, call mike@number8rg.co.nz me today.’

ANCHISE

EXCITING FR

OPPORTUNITY

Brand new store on a turnkey basis! • Affordable, accredited nationwide franchise • Group buying power • Simple business model • Full/ongoing training • Fresh, new branding • Comprehensive marketing support • Integrated point-of-sale • Low wastage operation • Jesters is more than just a pie shop! All new stores are equipped with a pie van, Kindo school fundraising and VIPie loyalty programmes, and catering solutions W E ’ R E L O O K I N G for passionate franchise partners to bring our ‘pies to the people’! For further information email mike@number8rg.co.nz

–––– JESTERS-PIES.CO.NZ

Create a profitable business and build a substantial asset! Join NZ’s fastest-growing home appliance rental network

Some of the many benefits of joining the Rentronics team

Cost and Revenues

• Highly profitable model based on recurring revenue – make the sale once and continue to receive revenue • 5 days a week business • Low “stepped cost” operation generating higher profits $ and % as you grow • A franchisor with many years’ experience running a successful rental franchise Low cost model means franchisees can reach profitability point quickly

• • • • • •

Shop front not required Low initial set-up cost Funding available for expansion No previous experience required Full training and support National and Local Area Marketing in place – with reasonable investment

Sales Revenue

Break-Even Point Total Costs

Fixed Costs Sales Level

Alan Payne

0061 438 109 254 alan.payne@rentronics.co.nz www.rentronics.co.nz

Opportunity: Home & Building

RECURRING INCOME GUARANTEED Rentronics franchisees tap into the convenience of the growing appliance rental market

any people are discovering the advantages of renting household and personal goods. High up-front costs, interest rates and unexpected maintenance bills are a real problem for many people, especially if they’re on a fixed income. The rental option also appeals to new migrants, people moving home, those doing up houses for sale or short-term business needs. That’s what makes the Rentronics business model is so attractive. ‘Our franchisees can supply big ticket items such as washing machines, furniture, computers and even fitness equipment for a fraction of the capital cost. It’s affordable for our clients, and provides an increasing level of on-going revenue to our franchisees,’ explains Rentronics franchise manager Alan Payne. Alan and Rentronics owner Aman Jain have an impressive amount of business experience between them. Alan has had 30 years in franchising, including spending seven years growing an Australian rentals company. Aman had spent 15 years in the electronics rental business prior to founding Rentronics in 2016. ‘What distinguishes us is that we are wholly New Zealand owned and operated and we offer a wide range of equipment across a broad range of categories,’ says Alan.

Easy to start The clear-cut, simple and easy business model Rentronics put together was what attracted former taxi driver Dilsher Singh. ‘I might have looked at another franchise but it was the practical business model which really drew me to Rentronics,’ he says. ‘I could immediately see it was a way into business that offered long term benefits. They have made starting your own business very easy with this model and offer a wide range of products.’ Another factor which made things easy for Dilsher is Rentronics’ Step Cost business model. This allows for a new franchisee to start off operating from home, then grow as the business expands. ‘Like any From funiture to fitness equipment, laptops to laundries, Rentronics offers it all

Alan Payne: ‘Territories available now’

business you need to put time and effort into it, particularly when you are starting up, but that hard work paid off,’ he says. ‘After three months I was confident with the model and I found word of mouth alone was providing a lot of new customers. I started with just the one van – there was no need to have a showroom in the beginning because the system ensures you don’t need one until the revenues have built up.’ Now, after less than three years, I have the showroom, five staff, two vans and I’m working a sensible five-day week – I think you can say it is going well,’ he laughs.

Controlled costs Alan Payne explains that the Step Cost model is all about controlling costs. ‘The Rentronics system means franchisees don’t need to hold a lot of stock upfront: customers use the website or phone you to find what they want and get a quote. When a new client comes on board, there are security checks before you have to deliver the item which gives you plenty of time to order it from the supplier. ‘Up to about 200 units you can operate from a house, shed or garage, and build the business as Dilsher has done, with just a van and an installer before you need to take premises. You won’t need a prime high street location either – a cheaper destination-type location will be adequate and once you cover your costs in the first 200 units rented, after that an increasing percentage of profit goes straight to the bottom line.’ Rentronics franchisees don’t need a massive up-front investment, either. ‘If you can provide $75,000 capital to start up, then everything else is funded as you grow,’ says Alan. ‘We have funding arrangements in place with a couple of the banks, so it is quite straightforward.’

Building nicely Dilsher couldn’t be more pleased with his decision to buy the franchise. ‘Rentronics provided me with the model and training, and I added the positive energy and enthusiasm. I’m very focused on customer service. The most common items we provide are TVs, couches and beds – all expensive items to buy, but much easier to budget for on a hire basis, especially as we include free delivery, free service and free installation. I had to buy the second van to handle the bigger items such as lounge suites! ‘I’ve had solid support all the way through from Alan and Aman, who have developed a comprehensive and easy-to-use operating system together with proprietary software to help keep me on top of things. It’s been a great journey, and a much easier business model than some I looked at. With recurring income growing all the time, it’s building nicely.’ Alan says that Dilsher’s experience and success has demonstrated that this is a great business for anyone with a bit of entrepreneurial flair and people skills. ‘If you would like to create something of your own with recurring income for a better lifestyle, this is a great opportunity. ‘You don’t need a sales background, just the ability to talk to people and explain the clear benefits of renting some of those essentials in life that would otherwise blow a huge hole in your budget. Call me – we have territories available nationwide ready and waiting now for the right people.’

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Advertiser Info

Rentronics www.rentronics.co.nz Contact Alan Payne P 0061 438 109 254 alan.payne@rentronics.co.nz

S Buying A Franchise: Research

questions to ASK FRANCHISEE Want to know what a franchise is really like? Ask the people who are already there

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ne of the best sources of information about any opportunity you may be considering is the existing franchisees in the same system. After all, they have already made that choice and are living the life. By talking to them either in person or on the phone, you can learn what that life is really like. You will get a realistic assessment of the return that can reasonably be expected on your investment; the hours of work you will need to put in; the amount of service and advice provided by the franchisor; the general atmosphere and image of the franchise; and the everyday experiences of a franchisee. Here are some tips to help you get the best out of your researches. • Choose which franchisees you interview. You want to talk to a mix of established people who understand how the franchise works and its potential, as well as more recent franchisees who have been through the latest training. You especially want to talk to franchisees in locations or territories similar to the one you are considering.

Join the growing Mexican QSR aimed at tackling world hunger, one burrito at a time through our Plate 4 Plate initiative. New exciting franchise regions now available: • WELLINGTON • DUNEDIN • NELSON • HAMILTON • PALMERSTON NORTH • CHRISTCHURCH Contact the team today at www.zambrero.co.nz/franchise 04 213 9594 For every burrito and bowl sold a meal is donated to those in need in developing countries.

• Don’t just accept a list of ‘approved’ franchisees from the franchisor – they are hardly going to point you in the direction of people who have had bad experiences. Get a full list of franchisees from the franchisor and choose from that. It’s fair to tell the franchisor who you want to talk to, as they may need to let your chosen franchisees know in advance that you will be calling and that you are a genuine prospective colleague, not a competitor fishing for information. • If possible, talk to at least four or five franchisees. They will all have different experiences and the more people you talk to, the more realistic and balanced an impression you will get. There’s always a risk of catching someone on an exceptionally good or bad day so you need to be able to put that feedback into perspective. • Interview people face-to-face or over the phone, rather than via email. People will be much more brief and more guarded when giving written responses and you won’t be able to listen to their tone or ask follow-up questions. Also, people can be reluctant to put something in writing if they think there is a chance of it getting back to the franchisor – even accidentally. • Do prepare for interviews – whether in person or over the phone – in advance. Keep them as brief as possible. If you’re serious, franchisees will usually be happy to answer questions but remember, it’s not their job to tell you about the franchise. They have their own business to run so talking to you is taking them away from that. Be appreciative. To help you prepare, here are some questions you might like to think about. Don’t ask every franchisee every question – pick the areas that are of most concern to you and focus on those.

How does it suit? The first thing you want to know is what sort of person you are talking to and how they run the business. Ask: Franchise New Zealand

Autumn 2020

Year 29 Issue 01

• What was the impact of running the business upon your family and social life when you first started? What is it now? • How has your experience matched up to what the franchisor told you?

EES

Preparation An established franchisee should be able to evaluate the training they received. Of course, no training can prepare you for everything, so you need to be certain that on-site and ongoing support will be available to help you fill in the gaps when you first start. • How good was the training? How far did it prepare you for running your own business? How well did it cover day-to-day operations? How well did it cover business development, sales and other subjects? Has the training programme changed since you went through it? Do you think it has improved? • What sort of support did you receive when you first opened? How helpful was it? Did you receive enough support? • What sort of marketing support did you receive? Was it effective? How did you make the best use of the opportunities it created?

Ongoing

• What was your previous experience before buying this franchise? What did you know about the industry? What skills do you consider essential for success? • What do you enjoy about the business? What do you dislike?

Once you are up and running, you’ll need a different type of support. You’ll be paying for it, usually through a flat fee, royalty or product markup of some kind, so you want to be certain you’ll get value for money.

• What hours are you open? How much time do you spend doing preparation, organisation or paperwork after hours? How much of this do you do at work and how much at home?

• How good is the support you receive from the franchisor? What form does it take? How often does someone visit your business? How responsive is the franchisor to requests? (see page 68)

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S Buying A Franchise: Research

• What marketing and promotional campaigns are provided? On the whole, are they effective? What additional activities do you have to carry out yourself? • Are supplier relationships good? Are there restrictions on what suppliers you can use? Do the preferred suppliers generally provide good value for money? • Have you had to have a re-fit within the term of your franchise agreement? How much consultation was there? Did it increase sales? • If there is any specialist software provided, how good is it? Is it easy-touse? Is it reliable? Do all franchisees use the same system? • Does the franchisor carry out benchmarking across the franchise network? Is this helpful? How do they follow up? • If there is an exclusive territory, is it of a size to allow you a reasonable return? Have there been any disputes over territories with the franchisor or other franchisees? • What level of competition have you experienced? Does the franchise offer real competitive advantages? What are they? • Has the franchisor met its obligations under the franchise agreement? Have there been any areas of dispute? How were these resolved?

Financial It might seem rude to ask strangers about what they earn, but if you want to choose a business that suits your needs then you need to know if it can meet your expectations. Here are some questions that shouldn’t seem too intrusive. • Were the franchisor’s projections correct about the amount of capital

Franchise New Zealand

Autumn 2020

Year 29 Issue 01

and/or borrowing you would initially require? Did they include working capital? Have you had to increase your investment since? • Were there any hidden fees or unexpected costs? If so, what were they? • How long were you trading before you achieved break-even? How long before you started generating income from the business? • Has the return been in line with your expectations? • What has the single greatest effect upon your annual net profit?

Technology Technology is increasingly affecting all kinds of businesses. Is your intended franchise switched on to the opportunities and threats it offers? • Is the point of sale or invoicing system easy to use? Does it provide you with information that is of help in managing your business? Does it allow easy benchmarking against other franchisees? • What information about your business does the franchisor have access to? Does it enable them to assist you better? • Does the franchise have a good website, and how does it affect franchisees? Does it offer products direct to customers? Do you feel you are in competition with the website or is it a good source of leads or business for you? • Does the franchise have a co-ordinated social media strategy or do franchisees do their own thing? Are there guidelines in place? • What was the last piece of technology introduced by the franchisor? How easily were you able to incorporate it into your business? How helpful was it? Was it worth the cost to you?

Relationship One of the most important aspects of meeting a number of franchisees is that it will give you a feel for the type of people who are attracted to – and who succeed in – the franchise. If you buy into the franchise, these are the people who will be your colleagues and your mentors. How comfortable will you feel with them, as well as with the franchise itself? • How would you describe your relationship with the franchisor and other franchisees? • Have there been problems between franchisees – eg, competing for customers? How did the franchisor manage the situation? • Have there been significant disputes between a franchisee and the franchisor? How were they handled? Did you feel the franchisor acted in the best interests of the franchise as a whole? • Is there good two-way communication with the franchisor? How does this happen? How often? • How often do you meet or chat to other franchisees? In person? Over the phone? On-line? • If you were starting again (without the operational knowledge you have now) would you buy the same franchise again?

Finally

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Remember, although you want to find a business that will be a good financial proposition, you also want to find one where you will be happy. After all, a franchise is made up of more than a brand and a set of operating instructions – it’s made up of people. By talking to other franchisees, you’ll gain an insight into the culture of the business, the type of people it attracts and how you might fit in. Talking to a variety of different franchisees should not only give you that knowledge; it should also give you a better understanding of what you need to do to be successful. Do it right and it could be others coming to ask you questions in a few years’ time.

More Info

See also the article 250 Questions To Ask Your Franchisor at www.franchise.co.nz/article/77

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Mark Trafford on 027 573 6688 mark@maintaintoprofit.co.nz maintaintoprofit.co.nz/join-our-team 31

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5/3/20 12:44 pm

Franchise Management

PART 6

tips for GREAT FRANCHISING

Franchize Consultants share eight more practices to build excellent franchises

ward-winning Franchize Consultants are creators of the Franchising Best Practice 500 and publishers of the Best Practice Handbook. Here’s a summary of the latest best practices in the series – find them in full, along with all the previous tips, at franchize.co.nz.

Franchising your business or improving an existing network?

Do it once, do it right.

39. Unannounced field visits Unannounced field visits can be valuable, but they work best when they are an established part of the franchise system. That means franchisees should know to expect an unannounced visit – whether as part of a regular routine or in response to a compliance issue. 40. Governance focus on the future Franchise company boards or other governance structures need to ensure that enough time is focused on the future, as opposed to past and current issues. That means investing governance time to focus on strategy, including key trends such as technology, social factors, the economy and labour market, legislation, the environment and so on. 41. Review your marketing structure The changing media landscape, including increasing digital marketing, means changes may be needed to franchisor and franchisee marketing responsibilities and associated fee structures. 42. Structured field visit agenda Field visits should have a structured agenda that is known to both franchisor and franchisee and organised to create the most value from each field visit. It is important for visits to be productive because both parties depend on them, and field visits are costly to resource. 43. Buyer focus on returns If you are considering purchasing a franchise, we suggest you focus on the potential returns rather than the type of work involved. Find out what the business will need in financial terms upfront, and what it could or should look like as it grows. By following this process, you may find some of the best returns are available in industries you weren’t initially aware of or attracted to. 44. Governance meeting regularity Franchising, by its very nature, demands strong governance. Having regular governance meetings reflects a proper level of focus and resource on this area. A franchisor needs to ensure enough relevant time is dedicated to these meetings, and that they are frequent enough. 45. Field visit output Field visits are too expensive and too important not to have a valuable outcome. Develop a formalised field visit output that both franchisee and franchisor are committed to.

Talk first with New Zealand’s longest established, largest and most award winning team. Work with a company engaged on major projects with many of the biggest and best emerging names in the franchise sector.

46. Support office surveys Conduct a regular and independent survey of support office staff satisfaction and engagement across a range of dimensions. We suggest these also probe for improvement suggestions and other insights, and that results are benchmarked over time and across companies.

More detail Dr Callum Floyd, Managing Director of Franchize Consultants, says, ‘We help good franchises become great companies, and enable great companies to stay at the top of their game. For more information on these and many other franchising best practice insights, go to our website.’

Advertiser Info

Franchize Consultants www.franchize.co.nz Contact Dr Callum Floyd P 0-9-523 3858 M 021 669 519 callum@franchize.co.nz

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Brilliant Commercial Cleaners

Find out why. Call Callum Floyd (09) 523 3858 or email callum@franchize.co.nz www.franchize.co.nz

Six times winner service provider of the year

Opportunity: Food & Beverage

TOP OF

the food chain Quality products at popular prices make Hachi Hachi a winning formula for foodie entrepreneurs

Hachi Hachi provides high quality Japanese-style food in high quality surroundings

restaurant food, design and ethos,’ says Phil Tindall. ‘With a wonderful dining ambience, adventurous cuisine and exceptional service, once customers sample the experience they come back for more.’

passion for food and a head for business saw Noppol Nitipongpan make a smooth transfer to owning his own Hachi Hachi franchise. ‘I had always been keen on running my own business and I was on the lookout for something that would provide the support I knew I needed. Hachi Hachi has been ideal for me in every respect.’ Noppol holds an MBA from Thailand and worked initially in the export business before heading to Australia to improve his English. ‘I worked as a kitchen hand, then I came to New Zealand to do a cookery course for two years and ended up joining Hachi Hachi. ‘It was the branding that originally attracted me,’ Noppol continues. ‘The franchise has a steady stream of loyal customers for its fresh and healthy range of sushi, sashimi, bento boxes, noodles, rice burgers, teriyaki and curries. This is so important when you are starting in business, because it means you have a ready clientele. ‘Also, Hachi Hachi has lots of systems in place and tools like KPIs and figure analyses. I knew the theory from books but that was not enough, so the franchise has made all the difference in helping me learn to run this business properly.’

Stylish and popular Hachi Hachi is a stylish and ultra-modern Japanese eatery that provides quality food to both dine-in and takeaway fans at popular prices ranging from $5 to a full meal for under $20. Founders Bo Khemarangsan and Bundit Kijpalakorn are highly experienced restaurateurs in Canterbury, and created Hachi Hachi in 2012, spending several years perfecting the menu, processes and systems. They opened several companyowned outlets in and around Christchurch before launching the franchise in 2018, and are now looking for foodie entrepreneurs to open in main centres around the country. ‘What makes Hachi Hachi different is that the owners pride themselves on seeking the best possible in every aspect of franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Phil knows what he’s talking about. Not only did he help design the stylish interiors for the chain, but he was so impressed that he’s become a major investor in one of the franchises himself. ‘I’ve seen a high attrition rate in my time in restaurant design, but Hachi Hachi has proven as solid as it gets over many years now,’ he says. ‘If you have a passion for food and a passion to own your own business, then Hachi Hachi’s training is second to none.’

Use your strengths Noppol agrees. ‘My background and experience were with Thai food, not Japanese, but I was trained at Hachi Hachi by an excellent Japanese chef. I was not familiar with food such as nigiri and sashimi, but after three months’ intensive training in the kitchen I became quite competent. Having a cookery background, and a passion for food certainly helped, but I think the training offered by the franchise was excellent overall. I learned a lot about operations, management, profitability and all the essential elements that a food business needs to succeed. ‘Most people interested in business understand that the higher the return, the higher the risk, and I was certainly worried at the thought of putting so much money in, but the more I looked at the advantages it all made sense – a great brand, a great marketing team and great training. Also, having great systems to follow enables you to do what you are good at and employ others for specialist roles. In my case, I’m the head chef at my restaurant so the franchise found a good manager for me. I’m free to manage the kitchen smoothly and effectively, then we can go over the figures and any issues together later, but it could be the other way round. ‘Friends always told me I should open my own restaurant, but there is so much more to a restaurant business than just cooking – all of which you have to understand if you’re going to make money. That is why I’m so glad I started my business career with Hachi Hachi a year ago.’

Learn the advantages In keeping with Hachi Hachi’s philosophy of putting the right people in the right place, designer and investor Phil also handles franchise enquiries for Hachi Hachi. ‘I understand the business from a franchisee’s point of view and can explain how it works and why it’s so successful. It’s also important to go into the financial side; the cost of setting up a new Hachi Hachi restaurant varies according to site, but the investment required can be up to $500,000 – some of which can be financed. ‘Franchisees don’t necessarily need food or hospitality experience – as Noppol has shown, this is a business that can be managed according to your strengths. But it does needs people with a passion for both food and business who are prepared to be involved in every detail, every day. To find out more, contact me today.’

Advertiser Info

Hachi Hachi www.hachihachi.co.nz Contact Phil Tindall M 0274 352 093 phil@lucid-design.co.nz

S Buying a Franchise: Financial Matters

funding a

SERVICE FRANCHISE Daniel Cloete from Westpac on the financial pros and cons of service businesses

f you turn your hobby or passion into a business by buying a franchise, one of the options may be a service such as childcare, make-up or fitness training. So what are the benefits and drawbacks of owning a service franchise and, if you don’t have significant assets of your own, how do you go about funding the purchase of such a franchise?

a service franchise that suits their skill level, interests, risk profile and investment ability. And while qualified tradespeople such as electricians and plumbers used to be mainly independents, many are now joining franchise groups to get the benefits franchises offer such as joint purchasing, advertising, business and management systems and many other benefits – not to mention the brand identity that helps generate a higher price when eventually selling their businesses.

Daniel Cloete

Potential benefits • Service franchises tend to offer a relatively high return on investment compared to industries such as retail or manufacturing. For example, establishing a mobile pool cleaning business may cost $60,000 versus $400,000 for a retail swimming pool shop, yet still offer a good income to the owner. • Many service franchises are relatively low risk. • Some offer a guaranteed income or a work guarantee for a limited time (with conditions attached). • There is a wide variety of types of service franchise available. • There is high demand for many services in a modern economy.

What is a service franchise? Service franchises operate in a vast variety of industries and cover a wide range of occupations and skill levels as well as investment levels. Examples include: gyms; business coaching; bookkeeping; real estate agents; travel agents; handymen; pool services; lawn mowing and garden services; commercial and domestic cleaning; automotive services; education; childcare; computer services; kitchen designers; lifestyle coaches; transport and courier services; and many others. From this brief list, you can see that most people would be able to find

• Service franchises offer a good way of using your skills rather than your capital to get into business. • They usually require less capital, making them more affordable. • Service franchises often have low overheads; eg, mobile services do not need expensive premises and many business advisors work from home. This means they tend to return a positive cashflow quite quickly. • Franchisees are not restricted by having to work retail hours. This means you may be able to enjoy flexible hours to suit your lifestyle (however,

Commercial Kitchen Hero As a Cookright Product Supply & Commercial Kitchen Cleaning Franchisee your clients will love the cleaning service you offer so much you’ll be their ‘kitchen hero’ in no time at all. A Cookright franchise is an easy-to-run, low overhead business with cleaning equipment and procedures that make you the ‘kitchen hero’ for hygiene, safety and fire compliance requirements in your customers’ busy kitchens. While the cornerstone of a Cookright Franchise is the cleaning of deep fryers, filtering oils, disposing of used cooking oils and the sale of a great range of cooking oil products, the real benefit to your clients is releasing them from those hot, messy and potentially dangerous jobs (when carried out by non-professionals) so they are free to concentrate on growing their businesses.

As a professional cleaner, with access to equipment and tried and true systems, the job is a lot ‘cleaner’ than you may think so that’s just one reason to find out more. As a franchisee you will have access to the tried and true Cookright business model that, combined with your business acumen and energy, will see your business grow and create new & prosperous opportunities along the way.

VATMAN

The Kitchen Hero

Find out more about a Cookright Product Supply & Commercial Kitchen Cleaning Franchise near you.

It’s worth a phone call - 0800 804 104 www.cookright.co.nz .

Franchise New Zealand

Autumn 2020

Year 29 Issue 01

bear in mind that working shorter hours may directly impact your income). • Service franchises tend to require more direct input from the owner than a typical retail operation. This can be both a benefit and a drawback.

Potential drawbacks • While returns on investment are high, many service businesses may offer low absolute profits. • Earnings may be limited by the hours that can be physically worked by the franchisee or by the franchisee’s own abilities.

Talk to Alistair at ASCO Legal

• Risk can be higher, especially in businesses that require skills such as excellent selling ability or in marginal or new industries.

Alistair's legal advice is centred around franchising and his knowledge and experience are wide-ranging.

• It could be difficult to grow the business beyond a certain size if franchisees are not allowed to employ others, the area is limited, or the owner can only do a finite amount of work. • Many service businesses require a lot of selling, which doesn’t suit everyone.

He has presented at the Franchise Association of New Zealand's conference and is an author of the franchising materials for a market leader in a nationwide legal resource for lawyers.

• The small size of some service businesses in itself increases the perceived risk to others, making it difficult to fund or sell. • A high level of skills may be required in some franchises: for example, plumbers or business advisors may require qualifications or experience. • The business tends to be very dependent on the owner and/or key employees. This can present significant risk in the case of illness or staff departures: eg, a real estate or travel agency where the star seller leaves and takes their clients with them. There are of course a number of other advantages and disadvantages and a good business advisor (specialist franchise accountant, lawyer and banker) will be able to point those out for any specific opportunity.

Funding to buy a service franchise Some of the characteristics mentioned above can make it more difficult for banks to fund service franchises. Although return on investment may be good, making it possible to earn $150k per annum from a $100k investment as opposed to the $450k that might be required for a retail operation, there are few assets, stock or fit-out for a bank to fund against. In addition, the perceived risk to the bank is higher because it depends to a large extent on the skills of the franchisee. However, in many cases the generally lower capital requirements of service franchises mean that prospective purchasers are able to provide security for loans in the form of equity in property or other assets. What happens though, if you want to buy one of the higher investment level service franchises or a highly profitable existing business with a lot of goodwill but little in the form of assets? This is where it pays to deal with specialist franchise bankers and an accountant with a real understanding of the cashflow and the value of the intellectual property and systems of the specific business. When seeking funding, having excellent information and a good understanding of the business model are vital, and a banker who has good knowledge of the franchise can not only help address the funding needs but can also add to your understanding of the business. The other important aspect here is the intending franchisee’s own skills and abilities. Because these are crucial to the success of the business, when you approach the bank for funding it is important to have a CV or summary of your experience. This can help them to evaluate risk and improve the likelihood of your receiving the funds you seek. Once again, the more familiar the banker is with your chosen franchise and its other franchisees, the better they can help you.

In summary • Service franchises offer a wide range of opportunities with relatively low investment and relatively high returns. • Although not without risk, it is a sector where people can use their time and skills to have a secure and profitable future. • While the lack of actual assets can cause some funding issues, these are best resolved with the assistance of a specialist franchise banker.

About the Author Daniel Cloete is the National Franchising Manager for Westpac. For more information, contact your local Westpac Franchise and Business Banking Specialist on 0800 177 007 or email: franchising@westpac.co.nz The information contained in this article is intended as a guide only and is not intended as an exhaustive list of matters to be considered. Persons entering into franchise agreements should seek their own professional legal, accounting and other advice.

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Feel free to give Alistair a call to discuss your legal needs. Alistair van Schalkwyk 021 027 2011 alistair@ascolegal.co.nz

09 308 8071 2/26 Wellington Street Howick, Auckland 2014 PO Box 38 173 Howick, Auckland 2145

www.ascolegal.co.nz

Join The Market Leaders In Modern Italian Casual Dining - The largest Italian restaurant chain in Australia and New Zealand - A flat fee structure that assists you to grow as your business grows - A team of like-minded individuals who share similar ambitions and goals - A nationally renowned brand

Opportunities Now Available For enquiries: laporchetta.com/franchising Email: franchising@laporchetta.com Phone: +61 3 9460 6700

S Opportunity: Retail

calling all

BOOKLOVERS

Poppies is for people who love a good story

f you are a booklover you’ll understand what drives this nation of readers to seek out great bookstores, and you’ll most likely also know about Poppies’ unique reputation for creating stores that make readers feel right at home. Right now, Poppies is looking for people who share their passion to take over two established businesses, one in Havelock North and the other in New Plymouth. ‘We are looking for those special people who love books and dream of owning their own bookstore, so if that’s you we’d love to hear from you,’ says Tony Moores of Poppies. Tony has over 45 years’ experience in the book industry and knows that the key to success is having strong systems and a supportive franchise model that can turn your passion into a profitable business. ‘The Poppies business system and point-of-sale software are vital, so we provide full hands-on training prior to you taking over your store”, he says. “You’ll have access to on-going support and best practice advice, together with inventory ordering and selection, established supplier relationships, marketing and advertising, website content management and a current customer database.’

Customer connections ‘At the same time, we encourage you to express your own personality in the look and feel of the store and to create a community hub for local readers of all ages. It’s a personal space for both the owner and their customers

Poppies is a community hub for readers of all ages

where the focus on selection and unobtrusive service offers an oasis for readers to discover and share conversations about books. ‘In Havelock North, for example, franchisees Pam and Brett Bennett have created strong connections with their customers over 12 years and have gorgeous furnishings and a stunning range of books chosen to suit local tastes. ‘Buying a going concern gives you immediate customers and marketplace profile together with sales records, inventory history, and more. The business is then yours to manage and grow, and ultimately the lifestyle you achieve is a reflection of the effort and belief you have in yourself and the Poppies core values.’

Strong performance Founded 35 years ago in Remuera, Poppies offered franchises for the first time in 2008, with stores now located in Howick and Hamilton as well as Havelock North and New Plymouth. Poppies customers value the range, knowledge and advice provided by franchisees. ‘It’s an ideal opportunity for those who want to be part of community life while running a fascinating business which also offers strong financial performance,’ says Tony. ‘Investment levels depend on location, so to find out more please give me a call.’

Advertiser Info

Poppies www.poppiesbooks.co.nz Contact Tony Moores M 021 828 818

Proven business model Easy to run Full training provided

FRANCHISE OPPORTUNITIES AVAILABLE NATIONWIDE For more details contact:

Nicola Price 021 0225 0052 nicola@donutking.co.nz donutking.co.nz 38

Franchise New Zealand

Autumn 2020

Year 29 Issue 01

FOLLOW YOUR COMPASS systems, I would put Bronwyn above all others. To top it off, the franchise office is staffed with exceptionally talented people such as operations manager, Aaron Greenwood. If ever I need pointers and directions on anything, I can one hundred percent rely on head office advice and assistance. It’s because of this easy access to the right people that that Compass Homes franchisees feel so supported.’

Compass Homes offers new franchisees real benefits

uriosity may have killed the cat, but for building industry veteran Terry Sharplin it led to a new life as a Compass Homes franchisee. Having returned to Tauranga’s Papamoa Beach after 26 years in Australia, Terry and partner Wendy were walking in Sandhurst Drive in 2018 when a new home build caught their attention. ‘I was intrigued by the design,’ recalls Terry, who has been in the building industry from a 16-year-old management trainee to the top rung of the corporate ladder. ‘So when the house opened as a Compass Homes show home, I was probably one of the first through the door and was welcomed by Compass Homes co-founder Garry Shuttleworth. We asked questions of each other and although I said that I was considering semi-retirement, we agreed to get together for a serious chat.

That focus on getting the right people in the right place is vital for franchisees, too. ‘For me, it was appointing a good building supervisor; for others, it may be an experienced sales person,’ Terry says. ‘That’s why a Compass Homes franchise is such a rewarding opportunity for experienced business people – regardless of their industry or professional backgrounds. Far from semi-retiring I now have three houses being built, two in council, two about to go to council and am drawing deposits Advertiser Info on a further ten. ‘Compass Homes has more opportunities available around the country, so contact Bronwyn yourself and start building an amazing future with some amazing people.’

Compass Homes www.compasshomes.co.nz Contact Bronwyn Bindon P 0-3-379 1111 M 021 46 13 13 bronwyn@compasshomes.co.nz

‘By the time that happened, I’d delved deep into Compass Homes and was much more open to buying a franchise. There was a lot to like. Due diligence showed that Compass Homes successfully competes with the big boys on buying power and has strong national alliances. I contacted some of the existing franchisees and was impressed with the guidance and help they give each other, and also their very positive comments about Compass Homes and its ideals.’

What you see is what you get ‘Compass Homes is different,’ Terry explains. ‘The systems and processes provided to a new franchisee are second-to-none, which makes starting out a lot less daunting. ‘In addition, the company’s commitment to value-engineering and openness to achieving cost savings without compromising quality impressed me. As a result, Compass Homes can build to pretty much any budget from first home to high-end. The Compass Homes mandate that show homes must be “what you see is what you get” also got a big tick from me, as did the very reasonable $50,000 franchise fee. ‘Part of the package includes Rave, a leading-edge online project management program that not only helps franchisees manage timelines but also allows their customers to follow building progress. This provides timetable information and photos that are automatically emailed to customers as building continues as well as immediate notification of any queries or issues. It keeps people engaged and saves problems or misunderstandings, which is very valuable.’

The right people in the right place So Terry went to his meeting with Garry already keen on the opportunity, and when he was offered the Western Bay of Plenty territory, which included his Papamoa home, he was ready to sign. But there was one more hurdle – meeting the newly-appointed CEO of Compass Homes, Bronwyn Bindon. ‘Garry said that if we both felt we could get on well it would be all go. Well, we did, and having now been a Compass Homes franchisee for almost two years I can say with hand on heart that I’ve never worked with a more switched-on CEO. When it comes to sales, marketing, processes and franchise.co.nz – PUTTING PEOPLE IN BUSINESS

AN EXCITING

FRANCHISE OPPORTUNITY GROUP HOME BUILDER

Having experienced recent growth, it’s time for us to share our successful business model. Compass Homes is a Group Home building company and is looking to expand nationwide. We have some unique points of difference that makes a franchise with Compass Homes very appealing.

We are looking for partners to join the group as franchisees • Low entry costs • Ongoing sales and marketing • Admin support with optional accounting services • Construction experience not essential • Well-established and proven systems and processes Compass Homes have opportunities in Northland, Central North Island, Waikato, Upper South Island, West Coast and North Otago.

For more information contact Bronwyn Bindon Phone: 021 461 313 Email: bronwyn@compasshomes.co.nz

Whatever your business, we’ll help you get one step ahead. Jason is one of the many New Zealand franchise owners we’ve helped to grow and achieve their goals. Talk to our experts today about how we can help you. Rohann Dobbin Stu Cheeseman James Phillips

021 942 178 027 231 9158 027 449 2170

Email franchising@asb.co.nz for more information.

asb.co.nz/franchising

Jason Witehira, Ko Ngāpuhi te iwi, Owner of New World Victoria Park

ASB Bank Limited 56180 19981 0220 56180 19981 0220 Franchise Magazine Ad - New World.indd 1

26/02/20 9:51 AM

Opportunity: Auto Services

THE PERFECT

MATCH

Touch Up Guys franchisees enjoy constant demand and a healthy income

fter nearly 26 years, Touch Up Guys is familiar with the concerns that anyone faces when looking at buying a franchise. Are there enough customers for this business? Will I receive good training and support? Can I make money? ‘Those are perfectly normal concerns – but if you choose a Touch Up Guys franchise, the answer to all three questions is almost certainly “Yes”, says Martin Smith, the NZ master franchisee for the company. Touch Up Guys is a highly successful mobile business that repairs vehicles by removing bumper scuffs, stone chips, scratches and other damage. ‘It performs well no matter what the economy is doing – several of our franchisees have been with us for over 20 years, which says a lot for just how solid this business is,’ says Martin. As for training, Martin confirms that franchisees don’t need previous experience in repairs – just an eye for colour, attention to detail and the ability to chat to people and sell their services. ‘Our specialised equipment makes it straightforward, while the latest paint colour-matching technology benefits the profitability of our franchisees. It makes the process easier, saves them time and allows them to potentially complete more jobs in a week. ‘We have great opportunities throughout New Zealand and want to hear from potential operators right now.’

Take pride in your work Touch Up Guys franchisees have found constant demand for their services from commercial, trade and domestic customers throughout the country. ‘Being a mobile service is a big plus for car dealers, saving them time and money and keeping the cars on the yard as they prepare cars for sale,’ explains Martin. ‘Domestic customers also love us as we work onsite at their home or office, providing them with convenience and costeffective repairs.’ The ideal Touch Up Guys franchisee likes working with cars and is ‘a bit of a perfectionist,’ Martin says. ‘We are looking for men and women who are enthusiastic and motivated to own and run their own business and achieve success through high quality work and excellent customer service. In return, Touch Up Guys offers you high earning potential, low overheads with a fixed franchise fee, full training, ongoing backup and support, job satisfaction and the opportunity of a lifestyle that meets your needs.’ A complete Touch Up Guys package costs between $88,000 and $120,000 +gst depending on van leasing options. ‘This includes an exclusive territory, a van fitted out with all the equipment and colour matching technology you need, and a threeAdvertiser Info week training course on the Gold Touch Up Guys Coast,’ Martin says. www.touchupguysfranchise.co.nz ‘If you take pride in what you do, I want to hear from you - now! We need more Touch Up Guys throughout New Zealand to service this ever-growing market.’

Contact Martin Smith P 0800 286 824 M 021 721 430 martin.smith@touchupguys.co.nz

Join our friendly, forward looking team New Zealand is simply brimming with vehicles and they each need to look 110% when it comes to selling them! We are experts in quality repairs with professional training, highly polished systems and the latest in technology – making your work efficient and satisfying. We've been operating for over 25 years with our franchisees offering a wide range of services and enjoying excellent returns. This is a great time to join our franchise with new energetic franchisees required across New Zealand.

G LE

Call Martin today to discuss the opportunities in your area 021 721 430

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Franchise mag ad - own business.indd 2

10/02/20 12:23 PM

Opportunity: Business & Commercial

EXTRA INCOME AND A

better life

For Vikas and Divya Kanojiya, a Paramount Services franchise was the perfect business match

Divya and Vikas: ‘A good investment and an excellent return’

s the old saying goes, ‘Success is what happens when opportunity meets preparation.’ For Timaru couple Vikas and Divya Kanojiya, a Paramount Services commercial cleaning franchise proved to be the perfect business opportunity and they were prepared to do what it took to succeed – despite combining the management of their business with day jobs and parenting their two children. Their efforts not only created a thriving business – they were also named Business to Business Franchisees of the Year in the 2019 Westpac New Zealand Franchise Awards. Vikas learned the importance of providing excellent service from an early age, working in his father’s grocery business back in India. Many years later, that commitment to service and hard work continues to serve him well both in his sales job and his own business. Rachael Cameron, Paramount Services’ South Island regional manager, recognised his determination the minute she first met Vikas. ‘He just clicked straight away,’ she recalls. ‘He had a business mindset and understood the opportunity right from the start.’

A good investment Paramount Services offers both full-time opportunities and part-time ones which allow franchisees to start smaller and grow. Vikas learned about Paramount from a friend in Christchurch who was already a franchisee. At the time, Vikas was looking to earn some additional income while maintaining his daytime sales job, which his friend assured him was achievable. ‘I met Rachael for an informal meeting in a coffee shop to find out more, and could see that the business represented a good investment and an excellent return,’ he smiles. Vikas and Divya launched their Timaru franchise in May 2017, and since then growth has been remarkable. As well as servicing commercial cleaning contracts provided by the franchise, Vikas has been relentless in his efforts to generate new clients. As a result, they already have ten employees, are hiring another, and Divya has just given up her customer service day-job to manage the business full-time. Their hard work is delivering real benefits, with substantial new business coming via word-ofmouth recommendations from satisfied clients. There’s a healthy dose of goodwill from sponsoring events in and around Timaru – an initiative that comes naturally to the community-minded couple – while the publicity from a local business winning the Franchise Award also generated more clients.

Support system essential Rachael Cameron: ‘Our role is to support franchisees and grow their businesses’

The key to success for Paramount Services franchisees is support. ‘You get very thorough training before you start, not just on how to

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

work efficiently but how to run the business too,’ Vikas explains. ‘Regular reports from our regional customer relationship manager help us maintain high standards of service, identify any areas for improvement and keep client satisfaction levels as close to 100 percent as possible. ‘Locally, Rachael Cameron has so much experience to pass on. She taught me how to provide quotes that are competitive while still being profitable for us, and if we ever need advice, she is always just a phone call away.’ Rachael is thrilled with Vikas and Divya’s success. ‘Theirs is such a humbling story. Vikas is so genuine – it’s no wonder that he relates so well with clients. Our role is to support them, help them gain customers and grow their business, and identify any potential problems before they become a source of customer dissatisfaction,’ explains Rachael. ‘Vikas and Divya have put in a lot of hard work – through perseverance and constantly striving for perfection, they have built a thriving business from the roots up.’ How can others do the same? ‘The main attribute for succeeding in a Paramount Services franchise is simply the willingness to listen, watch and learn, then deliver a level of service that keeps delighting the client. If you can do that, you can succeed too.’

A bright future Vikas and Divya are proud of how far they’ve come in two years. Because much of the work is outside normal office hours, Vikas has been able to combine his full-time job with running his own business, and has always been prepared to roll up his sleeves when needed – before they engaged casual workers, he filled in when a staff member was sick or on leave. Even today he takes on the responsibility for Saturday contracts, and Divya says he’s happy to take his turn at cleaning their family home. ‘When we bought the franchise two years ago, our lives took on a whole new positive outlook,’ Vikas says. ‘We’d never considered a cleaning business but the extra income has provided not just a new direction but financial peace of mind and a much better lifestyle. ‘Best of all, there was very little risk – and in today’s business climate that’s incredibly important for anyone starting out in business for the first time.’

Affordable opportunities Paramount Services is one of New Zealand’s best-established franchise brands. Founder Galvin Bartlett says, ‘Paramount has opportunities in most areas of the country to give hardworking and determined people the Advertiser Info opportunity to make a real difference Paramount Services in their lives. ‘If you want to get into business for yourself with all the benefits and support Paramount can offer, call us,’ says Galvin. ‘Opportunities start from around $30,000 +gst.’

www.paraserve.com Contact Stella Blake P 0-9-376 7850 M 021 912 615 sblake@paraserve.com

S Buying A Franchise

SPEAKING TERMS Michael Bright looks at what happens to the agreement when you buy or sell an existing franchise

hen you buy an existing franchise from an outgoing franchisee, do you get a brand new franchise term for, say, five years, or are you just assigned the unexpired portion of the existing term? As you might imagine, it can make a big difference. It is fairly common to receive a whole new franchise term. This has benefits for both incoming and outgoing franchisees. But if a premises lease is involved, then you will usually get the unexpired portion of the term – to match the lease term. Even then, some franchisors are willing to grant a whole new franchise term, but you should be cautious about getting the franchise and lease ‘out of sync’. When it comes to documentation, the usual practice is to create a new franchise agreement for the new buyer. This enables the franchisor to ensure that the purchaser is on the latest form of the franchise agreement, ensuring that any regulatory and other business-driven changes are incorporated.

TAKE CONTROL OF YOUR FUTURE Join forces with the Industry leader in commercial cleaning. The benefits of becoming a Jani-King franchise business owner include: • Positive lifestyle change. • Work schedule flexibility. • Operational and administrative support from Jani-King regional offices. • World-class online training system for you and your employees. • Financial independence.

Some franchisees seem to think that assigning the existing agreement will be cheaper – but this is not necessarily the case. Also, an assignment usually leaves the original franchisee and guarantors with ongoing liability risk until the current franchise term expires. Sellers should get indemnities from the incoming franchisee and their guarantors, so they can hopefully pass on any liability, but this is only effective if the amount of the liability justifies the cost of enforcing the indemnity, and if the new franchisee or guarantors have sufficient assets to pay out on the indemnity. Some purchasers may also want an assignment, particularly if the exiting franchisee had terms that were better than the franchisor’s current standard terms at the time of the sale. However, usually a franchisor will be able to require that the purchaser accept the franchisor’s current standard terms. In that event, whether or not a purchaser can take over the previous arrangement is basically up to the goodwill of the franchisor. If the general terms of the current agreement are the same as the exiting franchisee’s agreement, the franchisor may be relaxed about assigning the ‘old’ agreement.

What’s it worth? If a franchise is assigned, the purchaser will only receive the balance remaining on the vendor’s current franchise term (plus any renewal rights). A new agreement may (or may not) include a whole new franchise term. If it does include a new term, that gives the purchaser more time to recover their investment and build wealth. It’s also best from the selling franchisee’s perspective, as they effectively have more to sell and may therefore get a higher price for the business. Whether selling or buying, franchisees should check the length of term that a purchaser would receive, whatever the contractual structure may be. It’s highly relevant to price, from both parties’ perspective.

0800 526 454

www.janiking.co.nz

Taxation consequences may also arise from how the transaction is structured. Both franchisees should discuss the possible sale with their accountant as soon as possible – sometimes accountants can fine-tune the transaction for maximum benefit. Franchise New Zealand

About the Author Michael Bright is a specialist franchise lawyer and director at Gaze Burt.

Autumn 2020

Year 29 Issue 01

Opportunity: Business & Commercial

HIT THE

HEIGHTS

Accessman is a big name offering big financial and personal rewards for franchisees Hamilton opportunity appealing After his research, Cam says he was impressed with the head office team, ‘But overriding everything for me was Accessman’s non-negotiable commitment to safety. This is woven into the entire operation from machinery and maintenance to providing training for those who operate the machines. This training ranges from thorough briefings on site or before machinery leaves the yard, to the HIANZ (Hire Industry Association of New Zealand) Silver Card and the internationally-recognised IPAF (International Powered Access Federation) training programme with the option of e-learning. It all adds up and has created a very substantial business offering very real returns to franchisees.’ Accessman has opportunities available around the country, with particular emphasis on the Waikato right now. ‘If I hadn’t committed to Blenheim I’d be keen,’ Cam laughs. ‘I got my NZCE Diploma there and love Hamilton and the Waikato. With so much on-going massive development creating huge demand for Accessman’s equipment, I’d recommend that anyone interested follow up the opportunity.’

ix years working in the UK oil and gas industry as a pilot of an underwater remotely-operated vehicle made Cam Knight very aware that most serious injuries and deaths on oil rigs are falls from heights. ‘Motivated by my mechanical engineering background and the tragic consequences of fatal or disabling falls, I took a real interest in the safety developments of Elevated Working Platforms (EWPs),’ says Cam. ‘After returning to New Zealand, I often talked among the family about the opportunity for an EWP hire business which not only put a priority on using the best available machinery but also enhanced operator safety through training. I hadn’t researched this further when my brother-in-law told me the Accessman franchise in Blenheim was for sale, and the company did just what I’d been talking about. Accessman is my ideal of a highly committed, safety-focused EWP hire business. ‘We’d just moved from Christchurch to Blenheim for our young boys, Oscar and Tom, to have closer contact with their grandparents, so my wife Anna agreed there was no harm in looking.’ The couple looked, liked what they found and bought the franchise.

$1 million plus capital the bottom line Cam’s background came to the fore in evaluating the Accessman business model. ‘When I hit 30 I left the oil and gas industry for a couple of years of world travel before returning home to Hawkes Bay. Not long after arriving back, I was invited to join a Christchurch-based start-up business to develop the world’s first non-magnetic inspection robot for climbing inside stainless steel tanks. What we created became a multi-million dollar success, but when we reached the stage where my sales and services manager role would mean relocating to the Netherlands, I left in October 2019 and we headed to Blenheim. ‘I’m not one to do things by halves and my due diligence was very thorough, as the franchise was a considerable investment that involved buying 60 machines and keeping on staff. Having access to $1 million-plus capital is pretty much the bottom line for an Accessman franchise, whether buying a company-owned operation or starting up from scratch, so we wanted to check it out. We used excellent lawyers and accountants, and I talked to all the current and previous Accessman franchisees as well. One of those franchisees was Christchurch Central’s Corey Baker, who had also been involved in successful business ventures previously. Having joined the franchise in 2018, Corey says he’s loving the substantial financial and personal rewards to the extent he’d consider a second Accessman franchise. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Lena Harrington, Accessman’s general manager, says, ‘To become an Accessman franchisee you’ll need good management and interpersonal skills, the ability to talk to people at all levels and to manage all facets of a successful enterprise. We’ll provide Advertiser Info the knowledge, systems and support, Accessman and will assist with establishing www.accessman.co.nz relationships with existing clients Contact within your region. In return you can Lena Harrington build a business that offers substantial M 021 361 622 financial and personal rewards. Call me lena@accessman.co.nz now to find out more.’

g n i s i h c n a r f Taking ! s t h g i e h w e n to A unique opportunity exists for the right person to purchase an Accessman Franchise

Act Now!

Exciting new franchise options available throughout New Zealand

0800 2GET HIGH

franchises@accessman.co.nz www.accessman.co.nz

S Opportunity: Home & Building

smart business for SMART PEOPLE Business managers and team leaders use their experience to build their own Refresh Renovations businesses

Fiona Fairburn

ark Morrison has applied the skills he learned working for others to building a business of his own. After buying a Refresh Renovations franchise in 2017, he’s now projecting a turnover of $5 million and is well on the way to achieving that goal. ‘I previously worked as a manager in utility companies and I’d been studying ways of running my own business for a while,’ he says. ‘As I researched opportunities it became clear to me that Refresh offered a lot more than just buying an independent business. I liked the idea of starting out with the support of a known brand and experienced people, and the directors of the company came across as honest people with a clear execution plan.’ ‘One or two of my friends didn’t think franchises were a very good idea but they know differently now, as by following the system I’m well on the way to my target,’ Mark smiles. ‘If you have confidence in your ability to execute a plan, then any risk is greatly diminished by the experience and success Refresh Renovations has accumulated.’

A massive market Homeowners in New Zealand spend over $8 billion a year on renovations. ’That’s bigger than the new housing market,’ says Lal Meyer, Refresh Renovations’ Global CEO, ‘but until Refresh Renovations came along, the sector was being very poorly serviced by the building trade. Many builders tended to regard renovations as second rate, and jobs to tide them over in between “real” building work such as new houses. Renovations are notorious for spiralling out of control with a dismal list of failures from poor work to inaccurate pricing via hopeless timelines.’ Those common issues presented a real opportunity for someone to create a national renovations service delivering well-run projects on time, and within a guaranteed budget. After five years of meticulous research and development by strategic marketing specialist Traffic, which has worked with some of the biggest brands in the building supply sector, Refresh was launched in 2011. The company soon proved that, rather than building skills, what franchisees need to succeed is the ability to manage projects and bring together trusted teams of contractors to deliver on-time, on-budget results. Today there are 34 Refresh Renovations franchisees around the country and the concept has been exported to Australia, the USA and the UK. Traffic has also launched two other franchises into the home improvement sector: Zones, which specialises in residential landscaping, and Oncore, specialising in maintenance, repairs, decorating and installation. Franchise opportunities are available throughout New Zealand in Mark Morrison all three brands.

Nothing hidden Fiona Fairburn is another Refresh Renovations franchisee with a background in the corporate world. She explains, ‘I spent a few years contracting, which I enjoyed because of the flexibility and the shortterm assignments, and I’ve also renovated many properties as a kind of hobby. So when I started looking for a business of my own, I realised that Refresh was an excellent fit. ‘One of the major factors in starting up any business is just how much effort you have to put in to get established. Advertising, marketing and building a reputation can take a very long time. Refresh already has that in place, as well as all the infrastructure that is essential to a successful business – from IT to policy and processes that give you a genuine headstart in the industry. From my first conversation with them it was a “warts and all” discussion. We covered the nitty-gritty and they hid nothing from me right throughout my due diligence. ‘My husband who is in sales in the corporate world, also looked over the figures and business plan and he was very positive about them. We have two teenage boys who are showing interest in construction so they are totally into it, and the best research of all was talking to other Refresh franchisees, all of whom were generous with their time. ‘My advice for anyone thinking of joining Refresh is take your time and work out where your skills will best be used. Once you get up and running, it’s important to make sure you are working on the business, not in it, and not to be afraid to pick up the phone and ask for help from the franchise team – I’ve had great support every inch of the way. As a result of their training and support, I can see profit on the horizon well within my first year.’

Opportunities now Lal says that the renovations market is still growing fast with the trend towards home improvement rather than moving house. ‘If you would like to be part of this massive market, there are still opportunities in many parts of the country for people with the business and team management skills that Fiona and Mark have demonstrated. Give us a call if you think this – or either of our other brands – is for you.’ And Mark Morrison concludes, ‘This franchise is a very successful proven formula. I’ve had a terrific time in the last three years – it’s exceeded my expectations and I’m ahead of my targets already.’ Franchise New Zealand

Advertiser Info

Traffic www.traffic.net.nz Contact Refresh: 0800 000 951 Zones: 0800 000 843 Oncore: 0800 001 048

Autumn 2020

Year 29 Issue 01

S ED E IT IS E M H L LI C AB AN IL FR AVA

Join the world’s largest most successful renovation franchise We provide you with the marketing, systems and processes to enable you to grow a multi-million dollar business.

• The renovation market in NZ is worth $8.2B • World-class IT systems and processes • You need management and sales skills, not trade skills

REVENUE +$4,000,000

Potential business growth

• Refresh Renovations already operate globally and are the market leader in New Zealand NET PROFIT $360K-$500K

• A proven business which generates a great revenue stream Don’t delay. Take control of your future and contact us today to find out more… YEAR 1

YEAR 2

YEAR 3

0800 000 951 www.nzfranchiseopportunities.co.nz

NEW ZEALAND’S

MOST AWARDED CAFE FRANCHISE

THE COFFEE CLUB SUCCESS STORY: Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ

Over 66 cafes in New Zealand, over 450 worldwide. Continued expansion plans. Flexibility and life balance with an established brand. Excellent training and ongoing support. Preferred bank finance arrangements. National marketing benefits. 5 time winner of the F&B Franchise System Award. 2 time winner of the Supreme Franchise System Award. 4 time winner of the Supreme Franchisee Award. Winner of the Contribution to Community Award. Winner of the Media Campaign Award.

NEW OPPORTUNITIES AVAILABLE: Glen Eden, Auckland Auckland City Northlands Shopping Centre, Christchurch High Street, Rangiora Richmond Mall, Nelson

To find out more contact Brad on 027 526 3333 or brad@thecoffeeclub.co.nz

www.thecoffeeclub.co.nz thecoffeeclubnz

Opportunity: Home & Building

THE SKY’S THE LIMIT SkyHooks franchisees operate minicranes with maximum reach

t’s clever, no matter which way you look at it. Engineer a solution that combines a 4WD ute with a 2.2 ton-capable crane and suddenly, when it comes to heavy lifting and placing large objects into awkward places, you’re the most popular bloke in town. That’s exactly what Rory Antony, a qualified aircraft engineer, has achieved with the SkyHooks business he launched in 2018. It represents a completely new concept and he says feedback has been incredibly positive. Now he’s looking to expand the franchise network nationwide, from Northland to Queenstown. For SkyHooks’ four existing franchisees, word-of-mouth has proved to be the best advertising of all. That’s understandable – solve one customer’s lifting problem and they’ll happily recommend you to others. It’s a demand that new franchisees will soon experience for themselves. Rory says SkyHooks gets calls to solve a wide range of lifting challenges involving everything from swim-spas and spa-pools to air-conditioning units, double-door fridges, stone benches, nursery trees, sheds and large furniture items for first-floor apartments. ‘Our motto is, “If we can lift it, we will do it.” The minicrane can lift up to 355 kilos at a distance of 6.7 metres. It often out-performs traditional Hiabequipped trucks, both in price and versatility, and for anything bigger, two minicrane units can be deployed in tandem.’

with various freight companies, fleet operators and others on a national basis. ‘It means that we can look at developing corporate clients for franchisees as well as their own contacts,’ he explains. Kyle has already seen the positive impact their minicranes have had on the spa-pool industry, and knows of instances where clients have saved thousands of dollars by swapping the hire of large cranes for SkyHooks’ affordable minicranes. ‘This is a very franchisee-friendly business, too – simple to operate and straightforward to finance, with comparatively low (and set) flat-rate franchise fees. It means the more work you and your minicranes do, the Advertiser Info more money in your pocket,’ he says. ‘For anyone looking for a franchise business with maximum reach and potential, a SkyHooks franchise ticks all the boxes. Contact us and find out more.’

SkyHooks www.skyhooks.nz Contact Rory Antony M 021 248 3111 admin@skyhooks.nz

Is it for you? So what sort of person makes a great SkyHooks franchisee? ‘The business suits an individual owner-operator who is self-motivated and capable of managing themselves efficiently. A problem-solver with common sense, positive attitude, reasonable hand skills, and some understanding of the physics of lifting,’ explains Rory. ‘However, no crane experience is necessary as all training is provided (except NZQA). ‘Ideally they will also have some basic business skills, and they’ll need the willingness to learn and trust the franchise system, which has been proven to work really well. ‘Another key pre-requisite is the ability to align with our goals and business ethics,’ he adds. ‘For example, we prefer to support Kiwi-made products and other local businesses when we can.’

Want to own your own business AND be part of a national team?

New concept, solid return For an all-up investment of $125,000 +gst, a SkyHooks franchisee gets a ready-to-go business including ute truck and minicrane, trailer, all the necessary tools, digital marketing assistance, uniforms, insurance assessment and all training – excluding the required one-day NZQA course. ‘Most of the equipment is supplied at cost,’ says Rory, ‘which makes this franchise really affordable. You’ve also got to allow for a bit of time to get up to speed over the first three months, but with reasonable sales skills, a new fully-financed franchisee can expect to take home around $75,000 after the first 12 months. That’s for a 40-hour week, and achieving a charge-out rate of around 80 percent on your total time.’ Rory says there are opportunities to grow, too, by employing staff and operating more than one crane in your exclusive territory, and there’s nothing to prevent a franchisee expanding further by purchasing a neighbouring region.

The more you do, the more you earn Kyle Bryant operates the Mount Maunganui region and manages national franchise recruitment. That puts him in an ideal position to see the longterm potential of SkyHooks, and he’s excited by the possibilities for extra business that a network of franchisees will generate through partnering franchise.co.nz – PUTTING PEOPLE IN BUSINESS

If you are a hard working, down to earth individual with good common sense and practical skills CALL US today! • Everything you need for an investment of $125,000 plus gst • Get a real feel for our opportunity by talking directly with our franchisees

Rory Antony 021 248 3111 skyhooks.nz 49

S Buying A Franchise

WHAT DO I G Franchises available now, guaranteed initial income. Do you want to earn $100,000 - $300,000 per year? The amount will depend on your efforts. Have you been thinking of a career change or owning your own business? Are you tired of making money for your boss instead of yourself? We are offering the right candidates the opportunity to invest in a turnkey franchise business focusing on the huge demand for home building inspections. We provide complete training and qualification along with uniform, equipment, systems, marketing support and insurance. No formal qualifications or experience are required to join. Although certification is not yet mandatory in New Zealand all our inspectors will be trained and fully qualified to the same standard as the certified inspectors operating in USA & Canada. We are also seeking independent contractors to work in some of our established franchises. Become part of an international franchise network of around 200 inspectors. Call or email us now to request more information. John Goodrum - Regional Master Franchisor john.goodrum@abuyerschoice.co.nz 021945140

NZ’s Favourite Milk! We’re looking for motivated, ambitious, sales focused business people to join our team! Owning an Anchor Franchise is a highly sought after opportunity with 50 Franchisees delivering millions of litres of milk per year! If you are fit, enthusiastic, commercially savvy, with a passion for business we would love to hear from you. Please email us today: Shannon.Davidson@Fonterra.com

NZ’s most loved dairy brands! Strong support National distribution Franchise opportunities starting at $750k 50

Why do you have to pay franchise fees and what do you get for your money? Lorraine Lord answers the questions

f there’s one topic guaranteed to create discussion among both franchisees and franchisors, it is franchise fees – both initial and ongoing. How are they calculated? What should they cover? How much should they be? All of these questions and more are sure to arise in any such conversation. This article sets out to explain the purpose of franchise fees and the value franchisees should receive from paying them. Franchise fees can broadly be divided into two types: initial and ongoing.

The initial franchise fee According to the 2017 Franchising New Zealand survey, 97 percent of all franchises charge an initial or upfront fee. This is the one-off payment made to get into the franchise and is paid by a new franchisee to the franchisor. The fee charged will vary markedly from system to system as it reflects the individual circumstances of that particular business. However, it will usually pay for the right to use the franchisor’s trade name, trademarks and operating system for the period of the franchise term; services to help you establish your new business; access to the confidential operating manual; any specialist computer software or set-up; initial training for you, your partner and/or key staff; and on-site assistance and training at your location prior to or during the opening period. In many cases, the initial fee will also include a marketing programme to launch your new business, although sometimes this is accounted for separately. The purpose of this fee is usually to recover the costs incurred by the franchisor in training you and helping you establish your new business, and to repay a proportion of the costs that they have incurred in developing the franchise system in the first place. However, in some cases, the franchise fee is set below cost for marketing purposes, on the basis that attracting good franchisees who will succeed and assist the growth of the franchise system long-term is more important than the immediate recovery of costs. If this is not an issue, an established franchise with a good brand may justify a premium and charge accordingly. Where buyers need to be vigilant is if the franchise fee is set at a higher level in order to provide an immediate return to a franchisor, rather than the franchisor expecting to make money from the ongoing success of the franchisee. If the franchisor has already made his money, he may be less likely to be concerned about the long-term future of the business. As always, taking professional advice from a franchise-experienced accountant or consulting your bank’s specialist franchise division will help you to understand where your own chosen franchisor stands on this issue.

Ongoing franchise fees Once a franchisee has joined the franchise system and begun trading, they will also be liable to pay ongoing fees. These fees may also be termed royalties, management service fees or ongoing franchise fees, and they are intended to pay for a variety of services. The ongoing fees charged by a franchisor, and the services provided in return, also vary from franchise to franchise. Some systems provide a high level of support to franchisees: for example, computerised point of sale systems which not only offer easy financial and stock management but also ordering from suppliers. Where such a system is linked to the franchise support function, it enables the franchisor to monitor ongoing trends not just on a system-wide but also an individual basis, and to Franchise New Zealand

Autumn 2020

Year 29 Issue 01

GET FOR

my money? provide pro-active assistance to franchisees when required. Such a service is expensive to establish and maintain, but is extremely valuable to a franchisee and therefore will require (and justify) a higher level of ongoing fees. On the other hand, a franchise business in an industry such as dog washing might require little individual support on an ongoing basis once each franchisee is established, although of course the franchisor still has a major role to play in such areas as co-ordinated marketing, supplier negotiation, research & development and communication. It might therefore be reasonable to expect that ongoing fees charged will be at a lower rate. In addition to the ongoing fee paying for the provision of services, appropriate field support (see page 68) and the upkeep of the franchise support office, it should also include a measure of profit for the franchisor. This should not be begrudged by franchisees: if the franchisor is not making a profit from the business, then there is little incentive for him or her to stay in business and support the ongoing development of the system. As long as the franchise is properly structured so that both franchisor and franchisees make a fair return on their investment over a reasonable period, everyone should be happy. In some cases, ongoing fees may be charged separately for different services, such as: • Management Fees • Training Fees • Conference Fees • IT Fees • Accounting Fees (where additional services are provided) The most important thing about fees is not what they cost or what level they are set at, but what services they pay for. Any fee charged should be justifiable by the franchisor and shown to provide specific benefits to the franchisee of a value at least equivalent to the cost. How are ongoing fees calculated? There are a number of different ways that ongoing fees can be calculated, and all of them are perfectly acceptable providing they are fair and clearly understood by both franchisor and franchisees. The following are all commonly in use in New Zealand, with some systems combining one or more of the methods. 1. A straight royalty payment calculated as a percentage of franchisee turnover (not profit). Such a method requires the franchisee to declare their turnover and to pay the ongoing fee on a regular basis (often by direct debit from their account). This has the advantage of fluctuating with a franchisee’s sales, so your business pays more only as it grows. 2. A flat-fee payment on a weekly or monthly basis. This is a very straightforward system and is commonly used in industries such as home services where the calculation of weekly turnover would be a difficult and time-consuming task for all concerned (not to mention open to abuse). In some systems, the level of fee varies within bands according to the size of the business. 3. A mark-up or margin on products provided. This means that franchisees pay only for what they actually buy, so offers many of the same advantages as method 1. If the franchisor is manufacturing or wholesaling product, a mark-up is reasonable providing the product franchise.co.nz – PUTTING PEOPLE IN BUSINESS

remains competitively (preferably advantageously) priced compared to similar products available on the open market. 4. A commission or rebate paid by suppliers under a similar arrangement to method 3. In some systems, the franchisees pay no fees and the franchisor manufactures no product, but the approved suppliers pay rebates to the franchisor on all products supplied to franchisees. This is a perfectly acceptable arrangement providing it is transparent to franchisees, and providing franchisees buy only through the approved suppliers. 5. A fee, mark-up or margin on services provided. If the franchisor is providing, say, a central booking facility or debt collection services for the franchisees, these may be charged for separately. As with method 3, such services need to be charged for at a competitive rate. 6. A margin created by taking the head lease of a property and subleasing it to a franchisee. In some cases, this may be the only way a franchisee can get into a certain property, as some landlords prefer to deal with franchisors. Once again, this is perfectly acceptable (McDonald’s use this system) providing it is transparent to franchisees. Many franchisors use a mix of two or more of the above methods in their fee processes.

Marketing fees In addition to the fees which are charged for services which the franchisor provides (and their profit element), many franchise systems also require franchisees to make a contribution to a marketing fund. This is not a revenue stream for the franchisor and should not be seen as such by either party. The franchisor is accountable to the franchisees for monies gathered and spent for this purpose, and franchisees may well be involved (either through a franchise advisory council or a special marketing committee) in deciding how they should be spent. National marketing contributions are usually required in addition to any funds spent on local marketing by franchisees. Many systems will actually require both, and they are budgeted for accordingly. Marketing contributions are usually collected via percentages, flat fees or margins. In addition, contributions may be made by third party suppliers, either directly into the fund as negotiated by the franchisor or through the provision of agreed joint promotional material for use by franchisees. Suppliers might also contribute to the costs of conferences, new product training, supplier expo’s or a variety of other activities. Once again, it is wise to ensure that any such arrangement is declared to franchisees, as nothing is likely to upset a franchisee more than the ‘discovery’ that the franchisor has an additional source of income which the franchisees might believe is coming out of the franchisor’s own pocket.

What’s the norm? Having explained all that, one of the questions that is most often asked by prospective franchisees (and by some prospective franchisors) is, ‘What’s the normal level of franchise fees?’ Indeed, we sometimes hear of new franchise systems where the fees have been set at a certain percentage because the franchisor’s lawyer, in drawing up the agreement, had said ‘That’s what most other franchises charge’. Such an approach is incredibly dangerous: fees need to be worked out on the basis of paying for essential services, rather than on the basis of any real or imagined ‘norm’.

S Buying A Franchise

Rebirth brings success to buffet restaurant

VALENTINES Valentines rebirth began a few years ago and people are rekindling their love for the brand. There are so many tales of childhood memories, family gatherings and birthday parties at Valentines. They are treasured experiences for Kiwis and we are bringing those days back. Creating the right combination of people, product and place, we are proving that Valentines can attract the new generation, too. Our mantra is good food, great ambiance and friendly service, says Valentinesâ&#x20AC;&#x2122; Compliance Manager, Cathie Timms.

We are looking for people dedicated to building a brand that will benefit us all. If you have that drive, come and talk to us!

ADVERTISER INFO

Our model ensures thereâ&#x20AC;&#x2122;s something for everyone, while delivering a sustainable and profitable return for franchisees. Valentines is planning to open a restaurant in every major city VALENTINES in New Zealand. www.valentines.co.nz CONTACT: Ravi Lal P 09-921 4032 M 021 522 720 ravi@valentines.co.nz

In fact, the range of ongoing fees calculated on a percentage basis will vary considerably from 0 percent (where one of the other methods of generating revenue is used) to 15 percent or above (where considerable services are provided to the franchisee). While the average level of a turnover-based ongoing fee might be around 5-6 percent (excluding marketing contributions), this is meaningless without knowing what it pays for. Prospective franchisees need to take advice to determine whether the fee structure of any particular franchise represents value for money. Talk to existing franchisees as well to see if the support services are as promised (see page 28).

Do I have to pay? Because fees mean money, and the money flows from franchisee to franchisor, if there is any problem in the franchise then a disgruntled franchisee may be tempted to withhold paying their fees. This can occur if the franchisee feels they are not getting value for money, or if they are having some financial problems themselves. Whatever the reason, withholding fees is a dangerous course of action because it will almost certainly put the franchisee in breach of their franchise agreement. If that happens, the franchisor may be entitled to terminate the agreement, potentially leaving the franchisee with very little. In the event of any dispute or difficulties, therefore, it is far better to communicate with the franchisor and attempt to resolve problems amicably. Disputes may be resolved with the help of a mediator, while financial problems are best worked through with the assistance of the franchisor. They are likely to be able to identify the reasons for the problem and help to find solutions. While the withholding of ongoing fees is an obvious cause of dispute,

BUILDING AN IMPRESSIVE FRANCHISE NETWORK? GET THE RIGHT LEGAL ARCHITECT Quality. Service. Results.

Franchise New Zealand

Autumn 2020

Year 29 Issue 01

Imagine if you could… when fees are calculated on a percentage basis a franchisee can be tempted to under-declare revenue in order to pay lower fees. This is called ‘skimming’, and effectively means cheating the franchisor out of some of the fees due to him. In addition to cheating the franchisor, some franchisees will try to cheat the IRD as well. The dangers of doing either should be obvious: the first is fraud and the second is tax evasion. The penalties for either are considerable. A franchisee caught skimming might lose their business, lose their investment, be subjected to a heavy fine or even end up in prison. Is it worth it to cheat the franchisor out of a few dollars? Even if not caught, a franchisee who consistently under-declares turnover is going to find that, when the time comes to sell, they are unable to get the price for the business which it should command because the books do not tell the full story. That means that one of the biggest advantages of building up a successful business – the tax-free capital gain on sale – is going to have been partially squandered. Human nature being what it is, however, skimming does go on to a certain extent in many systems. Where the ongoing fee is a flat one, or where the fee is gathered by means of a mark-up on products supplied, skimming is less of a concern but even then it can happen. Where skimming becomes obvious, the franchisor has to take action for three reasons:

•

i) They need to protect the integrity of the franchise agreement.

•

ii) They need to protect other franchisees against the actions of a rogue member of the group.

•

Work for yourself doing something you love Create a lifestyle through your work Create jobs in your community Earn what you are worth

iii) They need to protect the revenue stream that pays for vital support services for the whole group.

•

A franchisee tempted to skim needs to consider both the legal and the business implications of doing so. If franchisees across a system routinely skim their fees, who will be the loser? The franchisor requires a certain level of profitability in order to maintain interest in the business, so in many cases the lost revenue will come from the area of support services. Those support services are there to help franchisees improve sales, improve profitability and improve their competitiveness in the future. A franchisee who diverts funds from those areas damages their own business and those of their fellow franchisees.

Well now you can, as a BoatSmart HQ franchisee. Full and part-time franchise options are available to experienced boaties. If you’re looking for a career change, or to ease into semi-retirement doing something you love, you could craft out a nice little niche for yourself.

Mutual trust Franchise relationships are based not just upon a legal document but upon mutual trust between franchisor and franchisee. That trust has to be there in the beginning, and it has to be built upon over the years in order for both businesses to flourish. Creating trust in the beginning requires the franchisor to be honest and open about the services they are going to provide to the franchisee and how those services will be funded. As long as that is clear from the start, there will be no nasty surprises – and no grounds for dispute – later on. Maintaining that trust requires clear communication on an ongoing basis. If situations change – more or fewer services are needed, more or fewer sources of revenue become available – then by sharing that information both franchisor and franchisees are involved in the future of the system as a whole. And if everyone is properly involved, the chance of skimming by franchisees is reduced.

In summary To summarise, there is no one level or method of collecting franchise fees that is applicable to every system. If you are looking at buying a franchise, don’t compare the level of fees to some notional ‘norm’ – instead, look at what the franchise fees are paying for. What is important is not how much they are, but how much value the services they pay for will bring to your new business. Once you are operating your franchise, accept that the fees are there for a good reason – they are the fuel that enables the franchisor to drive your business, and those of the other franchisees, on to greater heights.

About the Author

Lorraine Lord has been involved in franchising for over 40 years. She has a background in field support and franchisee training, as well as having run a franchised outlet in the UK.

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

With OTE of $100,000 - $200,000, depending on the option selected, you can quickly build up vessel subscriptions in your local area through your network of contacts, all backed by our national marketing support. Becoming a BoatSmart HQ franchisee enables you to do something you love that suits your lifestyle. Find out more at boatsmarthq.com/franchise-opportunities-nz today. FR AN CH IS E O Y PPOR TUNIT

“With a maintenance and activity log, and an independent monthly assessment, BoatSmart HQ services help to maintain the value of my asset, assists with my insurance profile, and allows me to cruise with confidence.” Daniel – Riviera 46 Coupe

App based vessel management Proven preventative maintenance system

Boatsmart Marine Services Ltd, Suite 15, Level 1, 130 St Georges Bay Road, Parnell, Auckland 1052, New Zealand t: 09 216 5161 e: jeff@boatsmarthq.com w: www.boatsmarthq.com

Join in the success of New Zealand’s premium café franchise. A strong and trusted brand, multi award-winning franchise system and industry leading marketing and business support. It’s a winning formula for our franchisees. Opportunities available in Oamaru, Kerikeri, Whangarei, Auckland, Wellington, Nelson, Christchurch & Queenstown. Email: angela@columbuscoffee.co.nz or visit columbuscoffee.co.nz to find out more.

Opportunity: Retail

Stihl Shop manager grabs the opportunity to build a business of his own

INSIDE TRACK H

aving been the general manager of three Stihl Shop stores in Canterbury, Bill Caines knows the company better than most. ‘I always told prospective licensees, if you want a successful business with a brand to be proud of, come and talk to Stihl Shop,’ he says. ‘Today, my wife Shelley and I have grabbed the opportunity and put our money where our mouths are by buying the Stihl Shop in Greymouth, and we are loving it.

‘If you have those skills, you’ll get all the ongoing training and support you need to succeed and it’s up to you to become a vital part of your community. Stihl Shop places a lot of emphasis on local sponsorship and education, so by running workshops on chainsaws and suchlike, you can make a big splash that way in a regional town.’

‘I wouldn’t like to say I know the industry inside out, but I did start sweeping floors as a very young boy in a chainsaw outlet,’ Bill laughs. ‘I have a passion for this sector and after taking a break for a few years I came back to it. Stihl Shop is the largest network of outdoor power equipment retailers in the country and certainly the most professional. The chance to own our own outlet was too good an opportunity to miss.’

Investments with Stihl Shop start from around $500,000, depending on location, with opportunities throughout the country. ‘Give Stihl Shop a call and find out more,’ suggests Bill. ‘It’s a great business and a great life.’

Stihl Shop has been a successful supplier of power equipment since 1926, and created its own licensed network of specialist stores to help provide customers with the best possible advice and support. ‘The company’s high profile marketing gets people into the shops, where they see the top-quality equipment they will be buying and experience our first-class service,’ explains Bill. ‘If you look after people, they become loyal customers, and we also offer regular servicing of the equipment that keeps them coming back and provides another income stream for licensees. ‘From efficient and reliable new equipment to spare parts and servicing, Stihl Shop’s reputation makes my life a lot easier,’ says Bill. ‘In fact, it has built a solid system for all our licensees.’

Making the move Bill and Shelley say the move to self-employment has been all good. ‘Our family has holidayed on the West Coast for years, so when the Greymouth Stihl Shop came up we thought it was a great opportunity to move to an area we love and put our mark on a terrific business.’ Despite knowing the brand and the business so intimately, both Bill and Shelley have been delighted with the firm support they have had in their new venture. ‘We knew Stihl Shop’s reputation for looking after its licensees, but you realise just how valuable that support is once you’ve invested your own money in the brand! We knew the systems so didn’t need some of the comprehensive training that new licensees receive, but we had the Business Development Manager with us for the whole of the first week, then back for a couple of days, and we have a business mentor assigned to us. Really – we couldn’t have asked for anything better. ‘We’ve only been in Greymouth a few weeks, but we’re already making changes and customers have responded enthusiastically to our taking over with more stock and fresh faces. We’ve had a flood of interest and we are on track to double our turnover!’

What does it take? So what do you need to be a successful Stihl Shop owner? ‘A passion for customer service,’ Bill replies unhesitatingly. ‘You need to like dealing with the public and be able to ask questions and express yourself clearly to help them. You also need some sales experience, remembering that in this business a sale is not a one-off – it’s a valuable service and the start of a relationship with an ongoing revenue stream. A bit of business acumen also helps. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Advertiser Info

Stihl Shop www.stihlshop.co.nz/own-a-store Contact Darryl Perkins P 0-9-262 4000 M 021 543 576 careers@stihlshop.co.nz

STIHL SHOP is a nationwide network of locally owned stores offering a wide range of high quality garden equipment, supported by fully equipped service workshops.

JOIN THE LEADER IN GARDEN EQUIPMENT RETAILING • Join a network of retailers committed to customer service excellence • Be supported by a team of people dedicated to your success

Opportunities are available for new stores in locations across New Zealand. For more information on the STIHL SHOP Network visit www.stihlshop.co.nz/ Own-a-store

• Reap the rewards of a well-established, profitable business model

LOVE YOUR LAND

S Business & Commercial

Kiwi Beverages franchisees are on a lowsugar high – get in quick

SWEET TASTE OF SUCCESS K

iwi Beverages has demonstrated mouth-watering growth. In less than a year, the company has achieved penetration into some of the biggest names in corporate and retail outlets, including New World, Pak’nSave, Four Square, Night ’n Day, GAS, MTE, Fresh Choice and Red Circle. ‘With lots of independent outlets too, it’s all adding up to a profitable business for each of our franchisees and they’ve all seized the opportunity and hit the ground running,’ says franchisor David Thexton. ‘We still have five territories left for top-class sales people to build their own businesses, but get in quick – they’re going fast.’ David is no stranger to success, having founded Rio Beverages, which had almost $100 million in sales before being sold to Coca-Cola in 2002, and then founding an international consultancy firm which grew to over 150 franchisees. ‘What makes Kiwi Beverages unique is our range of locally produced, no-sugar and low sugar drinks including water, carbonated soft drinks, fruit drinks, energy drinks and sports drinks,’ he explains. ‘Currently we have nearly 70 product lines, all New Zealand made and owned, and retailers love that.’ While proud of the achievements so far, David is equally proud of being at the forefront of the transition in the industry. ‘As a new beverage company, we are showing the way to the bigger guys who still have many products with massive sugar content. The government is making noises about putting pressure on big companies to reduce sugar content or they’ll start regulating the market, but Kiwi Beverages is already there.’ ‘Keeping the products buoyant has been one of the keys to Kiwi Beverages’ success,’ says David. ‘Variety is always important and if retailers find one product is not selling well, then there are plenty more that franchisees can offer. Rio Gold, launched as a 70% less sugar product has proven highly popular so we are making it available in single serve bottles. Dirty Dog combines attitude, tongue-in-cheek labelling, five flavours plus caffeine and guarana booster, and is now available in cans and bottles.’ The non-alcoholic drinks market is currently worth around $1.2 billion in New Zealand. ‘If you’d like to tap into that then five territories are still available, all with carefully researched potential – Southland, the West Coast, North Canterbury, Waikato and one in Auckland. Advertiser Info Investment levels range from $40,000 Kiwi Beverages to $105,000,’ says David. ‘We’ve done www.kiwibeverages.co.nz all the hard-graft with the corporates, Contact so if you put in the effort, the rewards David Thexton will flow. If you live in these areas and M 0275 093 385 have confidence in yourself, please david@kiwibeverages.co.nz call me.’

FRANCHISEE/ CONSULTANT OPPORTUNITY There are limited opportunities for motivated and passionate professionals to become Franchisee/Consultants in our international consulting network. Are you tired of the corporate grind? Do you want to change profession and learn a new set of skills as a business consultant? Do you want the opportunity to build a consulting firm in your local area? Do you have management skills and can you demonstrate a successful work history? Do you have good relationship building skills and enjoy working with business owners? Have you owned your own business and can you appreciate the plight of the small business owner?

We have opportunities in New Zealand and Australia For further details contact David on 0273 760 443 david@consultx.com www.consultx.com

Franchise New Zealand

Autumn 2020

Year 29 Issue 01

no flies on us W

Ecomist franchisees provide the service that keeps customers coming back

hen you’re looking for a business of your own, what matters most? Offering a vital service? A quality product? Having multiple income streams? Customers who keep coming back? Simplicity of operation? Excellent support systems?

of different products, markets and services provides franchisees with a diverse range of revenue streams and recurring incomes.’

‘With Ecomist Systems, you can put a tick against all of those – and add quality support too,’ says Ian Robertson, the company’s General Manager. ‘Just ask Luke Wintle.’

Luke Wintle learned about Ecomist from a friend who now owns two franchises himself. After learning admin and financial skills in the freight forwarding sector, and sales skills in the motor industry and real estate, he was looking for a business of his own. ‘People only buy a house every 10 years or so, so it’s hard to build ongoing relationships with your customers,’ he says. ‘What I liked about Ecomist was not just the revenue model but the fact that you are seeing your customers all the time and can get to know them well.

Luke has been an Ecomist franchisee for five years, buying first the Manukau franchise territory and then expanding into the neighbouring Counties area. ‘The Manukau business more than doubled in size in the first three years I owned it, and Counties is growing well, too. I employ one person to handle commercial servicing and internet orders, and that allows me to focus on meeting customers and growing the business. Put it all together and Ecomist is an excellent business.’

Domestic, commercial and retail Ecomist specialises in pest management, with its familiar automatic aerosol dispensers a fixture in homes and businesses throughout the country. The main products, all manufactured at its Rotorua base, are insect repellents and killers using chrysanthemum daisy-based natural pyrethrum, as well as surface barrier sprays, odour bombs, insect grenades and fragrancers. It makes for a huge market, says Ian. ‘For a start, there’s the domestic side. This is serviced mostly through our website, where customers place and pay for orders which are then sent to the franchisee to fulfil via courier or hand delivery. It means the franchisee gets the benefit of every sale in their territory, and starts to build a relationship with clients via installation if required and aftersales service. That leads to more sales and more referrals to grow the business. ‘The commercial side of the business allows franchisees to provide a regular service to commercial customers such as cafés, restaurants and bakeries; rest homes; schools; child care centres; health centres; offices and shops. Franchisees visit premises and install our dispensers, which are programmable to maximise efficiency and economy. After installation, they are serviced on a monthly basis with franchisees checking for battery life, contents and insect activity. Franchisees can also offer complete pest control programmes for rodents and other unwanted guests. ‘With food grades increasingly important in hospitality and catering businesses, Ecomist can provide peace of mind. We can set up a full programme in a day or two with info stored in a folder onsite – each time the franchisee visits, they add a report to the folder. The food safety inspector just needs to look in the folder to see that all pest control procedures are up to date.’ And there’s another income stream for selling product through superettes and dairies, too. ‘It all adds up,’ says Ian. ‘The combination franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Treat people like people

‘That’s true whether you’re dealing with a well-known food brand, a rest home manager or an individual home owner. We had a lady who had been a customer for over 19 years who had a problem with her dispenser. When I popped round to sort it out she couldn’t have been more delighted, and told everyone about our wonderful service. That’s what you have to do in this business – meet the customers and treat them like people, not just the next dollar.’

No experience required Ecomist will shortly be looking for franchisees for a couple of territories, with the well-established Otago/Southland regions also available right now. Investment levels range from $70-300,000 depending on territory size and customer base. ‘Owners of larger territories can choose to employ staff, like Luke has, or split them as they grow,’ Ian says. ‘We provide full training, mostly on-the-job in your own territory. Franchisees also need external training to receive a Level 3 qualification in urban pest management. Once established, they should look forward to growing a solid and profitable business.’ Luke says that there’s nothing super-technical about the franchise as long as you are willing to learn. ‘You need some practical business acumen, and sales and service experience, but most of all the get-upand-go to drive the business. If you have that, there are opportunities galore. I love walking into a café and saying, “I can clear this business of flies in 30 minutes” – it’s an attention-getter.’ Ian agrees, and adds one more point. ‘We want people who want to build a proper business, not just work for themselves. You might be an individual like Luke or a couple with overlapping skills. If you have what it takes, we want to hear from you.’

Advertiser Info

Ecomist Systems www.ecomist.co.nz Contact Ian Robertson M 0274 334 513 ian.robertson@ecomist.co.nz

OPPORTUNITY IS RICH with BurgerFuel, Shake Out and Winner Winner

Own your own with the BurgerFuel Group a robust franchisor with over 20 yearsâ&#x20AC;&#x2122; experience in brand growth, marketing, systematisation and operations.

Visit burgerfuelgroup.com for more info

Opportunity: Food & Beverage

PREMIUM SIMPLICITY I

f you’re looking for your next adventure, and want the financial and lifestyle benefits of business ownership with the support of a modern and robust franchisor, then Shake Out could be for you. Shake Out is a brand proudly developed in-house by the team behind BurgerFuel. Built on a founding vision of satisfying the simplicity that everyone craves, the modern, quick service restaurant concept combines quality ingredients, frictionless technology, cashless service and highend branding to deliver a simple yet premium fast food solution to the New Zealand market. ‘Shake Out is committed to providing a delicious grab-and-go solution to customers looking for a genuinely fast food experience without having to compromise on flavour, quality or premium ingredients,’ explains Hemi Parbhu, Franchising Manager for the BurgerFuel Group. ‘We offer a small but tasty menu; customers order via touch screen kiosks, pay with their card, smartphone or smartwatch, and meals are delivered in minutes – what more could you want? ‘For franchisees, it’s never been easier to start your own business. With the full support of the Shake Out team, you’ll never have to go at it alone.’

The business model Coming from the team behind BurgerFuel, it’s no surprise that Shake Out means business, with a proven franchise system, strong brand recognition and a loyal local following. ‘From conception, Shake Out was streamlined and systemised across every area from brand and marketing to training, operations and procedures,’ says Hemi. ‘There’s also a central Shake Out team in place to support you from store building through to everyday operations. ‘The best way to understand Shake Out is to visit a store where you can see it all in action, from our kiosk payment system and speed of service through to the look and feel of the store and the taste of our great products. ‘If you can’t quite make it to a store yet, check out our website and Instagram to learn more about our menu and see what’s going on.

Support and systems Shake Out franchisees have access to BurgerFuel Group’s 20-plus years’ experience. ‘Alongside our proven systems, you’ll benefit from spoton marketing, brand recognition, innovative store design, a robust operational structure, world-class training systems and supply chain support,’ Hemi franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Owning your own food business just got easier with Shake Out says. ‘In other words, you’ll get all the tools you’ll need to build, operate and grow a successful business while having a bit of fun along the way.’

The food The Shake Out menu is simple, with all menu items created to fit in one hand so that eating great food doesn’t need to slow customers down, whether they choose to eat-in or grab-and-go. At the same time, Shake Out uses premium ingredients chosen with care to craft delicious food – fast. There’s an addictive selection of burgers (cheese, doublecheese, chicken or veggie), sides, shakes and sundaes at a highly accessible price point. ‘We use pure NZ grass-fed beef, free-range chicken and our own-recipe Shake Out veggie bites, as well as organic NZ dairy and organic soft serve in shakes and sundaes. Shake Out buns are made from a blend of potato and pumpkin flour, and we make all our signature sauces.’

The lifestyle you want ‘Owning a Shake Out franchise takes the stress away from owning a start-up and makes sure the process is as enjoyable as it is rewarding,’ smiles Hemi. ‘Starting your own business could never be easier and you’ll have a ton of fun with the Group and our 20-plus franchisees. ‘Perhaps you’ve always thought of yourself as an entrepreneur in the making, maybe you want to stop working for your boss, or you just want to be in charge of your own future. Either way, leaving your existing role to start a business is initially about believing in yourself. In some ways, though, that’s the easy part; fortunately, Shake Out are here to help with the hard part and offer a streamlined process to getting your foot in the door, with full support from their operations, marketing, store development & site selection teams. ‘So what are you waiting for? Open your own Shake Out store, be accountable for your own successes and take hold of the multitude of opportunities business ownership has to offer. Cut the commute and work close to home, choose your own hours and take more holidays!’

Shake Out stores Three Shake Out stores are already established: two on Auckland’s North Shore, with the third in Palmerston North. The founding Shake Out store in the Goodside Precinct at Smales Farm, Takapuna, opened in November 2018. ‘With our first stores doing well, plus our new Shake Out Pop Up container kitchen concept, we are determined to find like-minded people to help build Shake Out into a household name for years to come,’ says Hemi. ‘So, if you’re ready to dive into business ownership with the support from a modern and robust franchisor, give me a call today. You could be running your own business in no time!’

Advertiser Info

BurgerFuel www.burgerfuel.com/nz/franchise Contact Hemi Parbhu M 027 239 7936 hemi.parbhu@burgerfuel.com

DON’T

Buying A Franchise

IT’S ALL generalise ABOUT DO check It's often said that buying a franchise is less risky than starting business on your own. This may be true – but it’s totally unhelpful.

The fact is that every franchise system has successes and failures – and some systems are better than others. So you need to dig deep with your questioning of franchisors and their franchisees. Don't settle for generalisations, superficial answers or marketing guff. And while we’re on that topic, please do put real effort, time and creativity into your assessment of any franchise opportunity. A good franchisor appreciates people who show business intelligence by being wellorganised and asking probing questions. But they don’t appreciate it if you take too long or if you don’t recognise that franchising is a two-way street, where you have just as much responsibility as the franchisor. So don’t just scratch the surface or believe sweeping statements – invest in yourself by investigating the franchise opportunity properly. And take advice from people who have spent a lot of time working LOOK BEFORE in the franchise sector. YOU LEAP They’ll help you read between the lines and get the real answers. Franchising is a powerful way of doing business, butMichael the same forces that make Bright franchising great also create vulnerability Specialist Franchise Lawyer and risk. We 021 know what works, what doesn’t, 2666 395 and how to respond to the issues that arise. We help with: · Assessing franchise opportunities · Advising on franchise agreements and other contracts · Franchise sales and purchases · Dealing with difficult situations

me Ann Andrews offers 13 signs of someone to avoid when you’re recruiting franchisees or staff.

eing ambitious or goal-orientated is generally regarded as a good thing, especially in a franchisee. In many cases, that will include a touch of what psychologists call ‘narcissism’ – but you need to be aware how far this goes before you award a franchise. Narcissus was a vain youth in Greek mythology who was cursed to fall in love with his own reflection. In psychology, true narcissists have a personality disorder which means they can and will cause mayhem. Their way will be the only way; they will do whatever it takes to get their way even if their way is disruptive against your franchise model and/or even marginally illegal. They think that bullying people is a talent. You wouldn’t want one as a manager, either, so it’s something that franchisees need to be aware of when recruiting staff. The Mayo Clinic has identified 13 clear signs of a narcissistic personality. In general, they: 1. Have an exaggerated sense of self-importance; 2. Have a sense of entitlement and require constant, excessive admiration; 3. Expect to be recognized as superior even without achievements that warrant it; 4. Exaggerate achievements and talents; 5. Are preoccupied with fantasies about success, power, brilliance, beauty or the perfect mate; 6. Believe they are superior and can only associate with equally special people; 7. Monopolise conversations and belittle or look down on people they perceive as inferior; 8. Expect special favours and unquestioning compliance with their expectations; 9. Take advantage of others to get what they want; 10. Have an inability or unwillingness to recognize the needs and feelings of others;

FRANCHISE LAWYERS Auckland Phone 09 303 3764

North Shore Phone 09 414 9800

www.gazeburt.co.nz

11. Are envious of others and believe others envy them; 12. Behave in an arrogant or haughty manner, coming across as conceited, boastful and pretentious; 13. Insist on having the best of everything – for instance, the best car or office. Franchise New Zealand

Autumn 2020

Year 29 Issue 01

Invest in the future of your business Determine franchise systems compliance through mystery shopping Identify strengths and gaps in brand compliance and service delivery to give you the edge in your market. Capitalise on the power of our proven systems to discover what really happens when customers visit your business. Devise strategies to retain and grow your customer base, by accessing targeted feedback from our extensive shopper network.

Mystery shopping solutions Results oriented analysis

If these 13 traits have just sent waves of terror through your body, that’s great news. Now you will be on the alert! Narcissists are a nightmare to work with. Wherever they go, they leave a trail of destruction behind them. If you try to challenge them, they’ll be one step ahead of you and will have an answer for everything. If their franchise is failing (and it will be failing), that will be your fault as the franchisor. If you’re employing them, it will be your fault as their boss. And, as if that wasn’t enough, they have the hides of a rhinoceros and the survival skills of a cockroach – you simply cannot dent their armour. The time to spot them is before you appoint them.

Customer retention strategies Find out more: Contact Manager Donna Gower 09 481 0156 021 032 9163

dgower@shoppersanon.co.nz www.shoppersanon.co.nz

Accelerating success. Reach more people - better results faster.

PRESTONS PARK - EXCITING NEW DEVELOPMENT FOR LEASE

436 PRESTONS ROAD, MARSHLAND, CHRISTCHURCH

*Artist impression only

Neighbourhood Strong residential Tenancy sizes to convenience centre suit catchment

colliers.co.nz/p-NZL67008475

High profile to Prestons Road

75+ onsite customer car parks

Available Q1 2021

Annabelle Bramwell 021 845 885 Nick Doig 021 944 722 South Island Commercial Ltd, Licensed under the REAA 2008

colliers.co.nz franchise.co.nz – PUTTING PEOPLE IN BUSINESS

S Australia’s premier Test and Tag franchise Appliance Tagging Services now has opportunities for passionate franchisees in New Zealand

Buying A Franchise

Avoiding a mistake You can weed out these potential disaster zones at the interview stage by asking any or all of these five questions (normal people will not be offended by them):

Low entry costs and large territories Access to an established ATS client base Sales and Marketing support Reports, invoices & debt collection done for you as part of Administration support  Genuine repeat business  No electrical experience required  Not weather dependent    

Contact Steve Wren +61 401 655 655 or by email to steve@ats.com.au www.appliancetaggingservices.com.au

- What has been the biggest mistake you’ve ever made? (Narcissists never acknowledge mistakes) - Who do you credit with your success to date? (Narcissists never give credit to anyone, ever) - What do you do if someone lets you down? (Sue, sue, sue!) - What do you do when someone gives you negative feedback? (Divert; deny; denigrate, blame someone else) - How do you handle it when someone says, ‘You can’t do that’? (Narcissists’ heads explode if you dare to say ‘No’ to them or if you ever say, ‘You can’t do that’).

If it’s too late If by now you are feeling sick because you suspect you’ve already taken on a narcissist, don’t despair. Psychology Today suggests three ways to deal with them: Maintain a positive outlook. If you are dealing with narcissists who derive pleasure from watching others suffer, then pointing out the pain they cause will only egg them on to more aggressive behaviour. Don’t look ruffled, even if you’re feeling annoyed. They can’t bear being ignored. Don’t let yourself get derailed. It’s easy to lose your own sense of purpose or goals when a narcissist tries to take centre stage. You don’t need to attend to everything this person says or does, no matter how much he or she clamours for your attention. Find the balance between moving ahead in the direction you want to pursue, and alleviating the vulnerable narcissist’s anxieties and insecurities.

Childcare Fun

We are looking for people who know how to operate a good business and manage a dedicated team of staff, as well as sharing their passion for quality education. • Each JUST KIDZ centre is purpose-built, often within new developments where there will be a ready demand • High quality facilities and resources are put in place right from the start • Investment level $600,000 plus, subject to location

Contact: Vanessa Henry Vanessa@justkidz.co.nz 021 204 3410 www.justkidz.co.nz

Keep your sense of humour. Calling a narcissist’s bluff may mean that you ignore the person, but it might also mean that you meet that bluff with a laugh at least once in a while. Without being cruel about it, you can point to the inappropriateness of the person’s egocentric behaviour with a smile or joke.’ The tragedy is that underneath, true narcissists are usually sad, insecure and lonely. They don’t make friends easily simply because of their never-ending need to be praised and glorified. Underneath all the bluster is actually a tragically frail and fragile self-esteem. However, you are in business – you cannot be their therapist. The good news for employers is that narcissists don’t stay too long in any one place. If they feel their unique talents are not acknowledged sufficiently, they will leave. The great news is they have short attention spans, get bored quickly and move on to their next adventure frequently (a fact that would have shown up on their CV). However, it’s more complicated for franchisors who have already appointed a narcissist as a franchisee. If they have a five year or more franchise term, you may need to take other action to encourage them to move on. It may not be easy, but it’s important to work out ways to do so before they cause damage to the culture within your franchise group and even to your brand reputation. Wish them Bon Voyage and breathe a huge sigh of relief. Even better, make sure your recruitment About the Author procedures are robust enough to Ann Andrews is a former avoid appointing them in the first franchisor and a writer, speaker and consultant on human place. ‘When people show you who they are, believe them.’ Bianca Fraser

Franchise New Zealand

resource issues. Her book My Dear Franchisee has just been updated – see page 88 to order.

Autumn 2020

Year 29 Issue 01

Opportunity: Business & Commercial

SOWING SUCCESS InXpress provides generous passive income for top performing franchisee

n her first year of business, Bev Taylor didn’t set sales targets – instead, she set goals for door knocking and arranging meetings with potential clients. ‘That kept me motivated and on-track,’ says the Australian InXpress franchisee. ‘For my second full year in business, I had the confidence to set targets and know that I could achieve them. That year, 2015, I was less than NZ$1,500 under target, and the following two years I smashed my yearly targets by NZ$25,000 and NZ$50,000 respectively!’ Founded in the UK in 1999, InXpress handles logistics for SMEs to save them time, money and hassle, using innovative technology to make it easy for companies to send packages anywhere in the world. The company’s 380-plus franchisees around the world seek out new clients, identify their issues and suggest solutions. ‘They are responsible for customer acquisition, and then benefit from the recurring income their clients generate,’ explains Geoff Hargreaves, the company’s Franchise Development Manager. ‘Franchisees don’t need to be highly-experienced sales people or have a logistics background, but they do need to have

some business acumen with the ability to talk to business owners and managers about their shipping needs. ‘We focus on smaller clients who can benefit the most from our massive Bev Taylor buying power with the courier companies and appreciate our straightforward systems. Once a franchisee has set up a new account, the customer just needs to log into our WebShip Plus booking system to arrange everything from single shipments to multiple orders on an easyto-use platform. WebShip Plus manages quotes, invoices and shipment tracking; the courier company collects the parcels and arranges customs clearance. ‘As Bev has shown, it’s possible for InXpress franchisees to make a lot of money – once established, you can achieve an income of NZ$20,000 a month or even more! You don’t need a lot of experience or capital to start your own InXpress franchise. The investment is just NZ$29,900 +gst, with low overheads. There’s no special equipment, leased premises, inventory or staff – you just need a laptop, phone and transport. There is a comprehensive two-week training course, then intensive ongoing coaching and support throughout your first year and beyond.’ Bev says, ‘I truly believe that you reap what you sow and that the grass is greener where you water it. With all the initial hard work I’ve put in, I now enjoy the flexibility of working from anywhere in the world, whilst continuing to build on my successes and produce a generous passive income. For anyone considering the InXpress model, I would say, “Take the leap!”.’

Advertiser Info

InXpress www.inxpress.com/nz Contact Geoff Hargreaves P 0-9-884 9759 sales.nz@inxpress.com

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Long Bay Village North Shore Auckland 63

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Opportunity: Business & Commercial

Cleantastic franchisee builds financial security after part-time start Rosaline and Vikash

hen Vikash Lingam first arrived in New Zealand 20 years ago, he did a bit of motel cleaning while looking for a ‘proper’ job. He found that at Progressive, where he became a produce manager, but the early mornings were a bit of a problem with a young family and it was hard to get ahead. That’s when he started talking to a Cleantastic franchisee about the commercial cleaning sector, and made the decision to join the company. Vikash and his wife Rosaline have now had their own Cleantastic business in Manukau for 12 years. Not only do they enjoy flexible hours with time for family; they’ve also bought five rental properties in other parts of the country. ‘Cleantastic allows you to make money then it’s up to you to invest it wisely,’ smiles Vikash. Like many Cleantastic franchisees, Vikash started part-time while keeping his day job. ‘I went through all the training, which taught me how to do a professional job in the most efficient way. It took me around three months to get settled in then we went for it. Yes, it was hard work at first but it paid off. Cleantastic provides clients for you but also teaches you to find them for yourself, and how to do your own quoting. ‘Compared to other franchises, the royalty fee is lower and you also don’t need a big upfront investment. We started with just a small car; the big vehicle comes later when you’re making money. Today we have 17 clients per week, some with daily cleans, and I do most of them myself and with family. It’s a very good business and, best of all, we have a good bond with our franchisor.’

What makes us different? Greg Paget, Cleantastic NZ franchisor, says it’s that bond which makes Cleantastic different. ‘We value our franchisees as individual business owners who develop their own relationship with the clients. As a result, people like Vikash can make a real difference to their lives, and he’s not the only one – we have franchisees who have been with us for 20 years and are about to renew their franchises. Everything we do is evaluated on how it affects the franchisees. ‘Most of our nearly 300 franchisees around the country started part-time, so they could learn and become confident before their business grows. Some then switch to full-time. We provide comprehensive training, equipment, uniforms, business cards and manuals – in fact, everything you need to get started, including a client base. Then there’s ongoing support from our seven offices around the country, including training programmes on specialised areas of cleaning to help build your revenue. They also provide expert help, support and guidance in all areas of your business. ‘We train you to invoice clients and collect payments yourself, rather than charging higher fees to do it for you, so you learn real business skills rather than just cleaning. And entry costs are very affordable, Greg Paget (far left) with the Cleantastic support team

changing

THE FUTURE starting from as low as $19,600 +gst, including equipment, with finance available (conditions apply). ‘Best of all, a new franchise comes with a guarantee of income for 24 months. That allows a franchisee to more than double their investment in their first two years and reflects our confidence and experience in this business.’

Available now Greg says that you don’t need any cleaning experience to be a Cleantastic franchisee. ‘In fact, it’s almost better not to, so we can train you in what really works best for you and your clients. But we can’t train attitude, so it’s important that you have the determination to become a successful business owner and understand the importance of satisfying the client. That means you also need good communication skills. If you have all those, then you can build a successful and rewarding business like Vikash.’ Cleantastic has new opportunities available right now throughout New Zealand. ‘I’ve been with Cleantastic for 15 years, and seen many franchisees grow and succeed with our support. To find out if this is an opportunity that’s right for you, contact me today.’

Advertiser Info

Cleantastic www.cleantastic.co.nz Contact Greg Paget M 021 727 353 gregpaget@cleantastic.co.nz

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franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Opportunity: Home and Building

MEETING A NEED NZA Apprenticeships is a rewarding franchise opportunity

he New Zealand construction industry is still growing fast, with over 50,000 more qualified workers needed by 2022. One way to meet the demand is through apprenticeships, but many companies find them hard to manage. Most hands-on-thetools builders lack the time, skills or HR resources to recruit potential apprentices and handle the associated administration. With 30 years in the building industry including franchise experience, Chris Hilson wondered why the building industry hadn’t adopted the concept of ‘managed Chris Hilson apprenticeships’ where someone not only handles the recruitment of new apprentices, but also employs and mentors them, as well as coordinating the apprentice training programme to ensure they achieve the necessary qualifications at the end. ‘They do it in the plumbing and electrical sectors, but I concluded the building industry must have decided managed apprenticeships would be too hard to organise,’ explains Chris. ‘But rather than seeing a problem, I saw more of an opportunity together with personal and financial rewards. With business partner Penny Clayton, who also has a strong background in franchising, we developed the necessary systems and established relationships with building industry training organisations before launching NZA Apprenticeships in early 2017. Today we operate throughout Auckland and the Waikato, and are seeking franchisees to take the programme national this year. ‘Our managed apprenticeship package not only provides the opportunity for men and women to gain a range of building qualifications, and for building contractors to take on trialled and vetted apprentices with none of the usual HR and admin hassles; it also offers the opportunity to build a rewarding business as a NZA Apprenticeships franchisee.’

Compelling offer Chris says the NZA Apprenticeships business model is pretty straightforward. ‘The franchisee recruits and evaluates potential apprentices and then approaches prospective hosts to subcontract approved apprentices with the offer that’s hard to refuse. The franchisee will not only handle paying apprentices at above the minimum training wage but also deal with PAYE, Kiwisaver and holiday and statutory pay, as well as manage apprentice qualification progress. ‘Income for the franchisee is the negotiated amount above an apprentice’s wage and below their charge-out rate. The franchisee invoices the building contractors – we call them ‘hosts’ – for each apprentice, based on hours worked.’ NZA Apprenticeships now has three franchises up and running with two company-developed areas for sale and new territories available country-wide. ‘This is a home-based franchise supported by full training with comprehensive cloud-based management, accounting and administration systems,’ says Chris. ‘For an investment starting at $75,000 +gst, a couple or partner team who put in the time and effort can in three years be earning $160$170,000 gross. If you have excellent management, motivational, people and soft sales skills, we want to hear from you – now!’

Advertiser Info

NZA Apprenticeships www.nza.org.nz Contact Chris Hilson P 0-9-888 9294 M 021 247 4799 chris@nza.org.nz

Franchise New Zealand

Autumn 2020

Year 29 Issue 01

Opportunity: Health & Beauty

make-up Own your own permanent makeup salon with Wake Up With Make Up

hirty years in the beauty industry and twenty years honing her permanent makeup skills have made Michelle O’Byrne an absolute master of her craft. She put all that knowledge into the Wake Up With Make Up franchise, which she launched in 2011. Having established a strong presence across Auckland, Hamilton, Christchurch and Queenstown, Michelle is now looking to take her brand to the next level and appoint additional licensees to the ‘family’ – including a master franchisee for Auckland. ‘The permanent makeup industry is experiencing a massive growth curve worldwide, fuelled by the desire for convenience and saving time, as well as fashion trends inspired by social media,’ says Michelle. ‘Wake Up With Make Up offer you the chance to take advantage of a recognised, growing brand in this country which will nurture and support you as you grow your own business. If you’re a qualified beauty therapist with ambition, an enthusiasm for the industry, a natural eye for detail and good people skills, I’d love to hear from you.’ Wake Up With Make Up is the exclusive New Zealand distributor for the world-leading Swiss Color permanent makeup brand, and Michelle promises, ‘New licensees will also be the first in New Zealand to market Swiss Color’s exciting new skincare range, along with its latest meso-lifting and hair revitalising technology.’ With the brand, systems and client services now well-established, Michelle is excited by the prospect of expanding the franchise’s reach, and will ensure each licensee gets access to the company’s business and systems know-how as well as the full kit of Wake Up With Make Up marketing resources. The $30,000 +gst licence fee also includes assistance in finding suitable premises for the salon and advice on fit-out. Any specific product or service training required is an additional cost, while there’s an 8-week paid internship option after training.

CALL it’s exciting to have the support umbrella provided by a family-focused business, with everything geared towards building the brand and helping licensees succeed. Being at the forefront of New Zealand’s permanent cosmetic industry is a big plus for me.’

Plenty to think about Miranda encourages people to consider a Wake Up With Make Up licence. ‘If you have a passion for the beauty industry and enjoy helping people look and feel better every day, this will give you the direction and help you need to build a business of your own. For anyone who is ambitious and loves working with other talented people, it’s definitely a great opportunity. ‘You’ll always have access to the latest technology and training, and the reassurance of working to a very high standard in a dynamic industry. You’ll also have the support of your fellow licensees – we’re like one big family holding each other’s hand. Give Michelle a call and find out more.’

Advertiser Info

Wake Up With Make Up www.wakeupwithmakeup.co.nz Contact Michelle O’Byrne P 0-9-377 4808 M 027 249 5518 michelle@wakeupwithmakeup.co.nz

Wake Up With Make Up provides ongoing support and mentoring, and Michelle says that while licensees generally start out on their own, there’s no reason why staff can’t be employed as their business grows.

Success to build on After nine years, Wake Up With Make Up’s first licensee Miranda Hill is proof that the company’s success is totally replicable. Michelle refers to Miranda as her ‘South Island go-to girl’. A trained and talented beauty therapist, whose business background includes designing and building international spas, Miranda has also specialised in skincare over her career – originally focusing on ageing skin and, more recently, in micro-pigmentation. ‘Permanent makeup and micro blading are the latest progression in non-surgical technologies to make people look and feel better,’ Michelle says. ‘As our lives get busier, it’s become very popular as a semi-permanent way to look your best at all times. But that’s not all – the Wake Up With Make Up service even extends to hair revitalisation and scalp pigmentation, which provide additional income streams.’ Miranda says she has always worked to a very high standard, ‘But being trained by Michelle, meant I got up to speed a lot faster – she sets the bar high, which is why the franchise has such a good reputation,’ she smiles. ‘And franchise.co.nz – PUTTING PEOPLE IN BUSINESS

BEAUTIFUL OPPORTUNITY ADD TITLE & SUB ADD TITLE & SUB

Wake Up With Make Up have been the specialists in premium permanent makeup services for over 12 years

R R ight ight over over here here • An exciting opportunity for passionate people with an eye for detail • Our clinics offer customised services for clients • Enhancing natural features such as eyebrows, eyeliner and lips

Add blurb and information right here. • Exclusive stockists for Swiss Color products Descript infor or maybe some points. Add and blurb andhere information right here. Join our growing beauty treatment brand from $30,000. Previous Descript and infor here or maybepermanent some points. beauty experience essential. Full fundamental make For more information contact us experience). and more up training additional cost (depending on current things say.provided. Ongoing training and to support For more information contact us and more Contact: Michelle thingsO’Byrne, to say.Founder 027 249 5518 www.wakeupwithmakeup.co.nz michelle@wakeupwithmakeup.co.nz

www.wakeupwithmakeup.co.nz

S Buying A Franchise: Research

THE VALUE OF SUPPORT Good field support makes all the difference to what franchisees can achieve, finds Simon Lord

very small business owner knows the feeling when you have to make a critical decision outside your everyday operational experience. Will adding an extra employee increase productivity or reduce profitability? How should you best meet the challenge of a new competitor? Why are sales increasing but profits reducing? For some people, these decisions are what makes business an enjoyable challenge but for many, it’s a worry they could do without. So how would it be if you could call on someone who had seen others face the same issues and knew the solutions that worked? I’m not talking about a business coach or mentor with experience of the issues all businesses face, but someone who knows your specific business inside out and can access specialist help and resources – at no added cost. It might seem too good to be true, but it’s the premise behind franchising. One of the biggest benefits for franchisees should be that the ongoing fees they pay finance (among other things) on-site support on a regular basis from people who have seen it all before and know how to help them make the right decisions (see page 50). These are the field managers, or field support managers.

What do they do? It starts with structured planning and goal setting, agreeing targets in all sorts of areas, setting budgets, and breaking everything down into manageable bite-size chunks. That’s a good discipline for any business, but it has more impact when the franchisee is dealing with someone who can say, ‘Look, this is achievable, so-and-so in another area has managed it in the past year and here’s how they did it.’ But it doesn’t stop at advice. Any good franchise will have the systems in place to benchmark Key Performance Indicators across a wide range of issues, and it’s the role of the field manager to monitor those KPIs

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Franchise New Zealand

Autumn 2020

Year 29 Issue 01

and help the franchisee see how they can get better results for the effort they’re putting in. And another advantage should come from the ability of the field manager to call in expertise from another part of the company. As Damion Kaukau, one of the first field managers to win a Westpac award for field support put it, ‘My job is bridging the gap between the corporation, which has the resources, and the franchisees, who are the individuals with the skin in the game. If I think they need specific advice on, say, merchandising or store layout, then I can arrange for the specialists to help.’ Field managers have another role that is crucial to the overall health of the franchise, too: policing the system to make sure that standards are maintained, whether in product quality, customer service or brand image. Having someone else with this level of involvement in your business might seem intrusive – even unwelcome, which is why people skills are a paramount requirement for good field managers. But franchisees who are willing to listen, prepared to take advice and able to make changes will find that their business prospers accordingly. As Ivy Joe, a multiple award-winning franchisee, once said, ‘Your support team are there to help you run your business better, so there’s no point in being offended – listen to them and try what they suggest.’

Questions to ask about field support Of course, the examples given are of franchises which are doing it right. They have devoted the resources to recruiting, training and supporting field managers who have the skills and credibility to make a difference to the franchisees they serve. Sadly, that’s not always the case. In some franchises, the support function is under-funded and over-stretched. If field managers have too many franchisees to support, or the underlying systems aren’t there to provide them with the data they need to evaluate changes, or are based overseas with no real knowledge of the local market, then they won’t achieve the best results. That’s why, if you’re investigating a franchise opportunity, it’s important to look at what level of support you will really receive once you get up and running. Here are some questions that will help:

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• How often are visits and when do they occur? • What is the typical duration of a field visit? • Where do field visits take place? • What are the key objectives of the field visit programme? • What does a typical field visit cover and look like? • Who will be conducting the field visits? • What can be expected before, during and after the field visit? • How valuable do existing franchisees find field visits? • Do field visits focus on ways to build franchisee profit? In addition to asking the franchisor these questions, talk to franchisees and find out how helpful the support really is. Generally, you will find that top-performing franchisees in good franchise systems value About the Author the advice they receive and act Simon Lord is Editor of upon it. Do the same when you Franchise New Zealand and buy a franchise and you’ll grow has over 35 years’ experience in faster and further than you ever franchising both in New Zealand and the UK. could on your own. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

EXCITING

NEW OPPORTUNITY!

Since 2001 ASWEFA have been industry renown for extremely high standards, a dedication to safety and a commitment to outstanding customer service by providing forklift and worksite training to companies and individuals. Joining the ASWEFA team is partnering with a market leader! No training experience necessary. Full training and support will be p r o v i d e d b y knowledgeable and experienced staﬀ, all dedicated to helping you succeed!

All incoming calls are handled by our dedicated Customer Support Centre, who also carry out scheduling, invoicing, issuing of certiﬁcates and many other administration tasks for you. Reducing the workload and allowing our franchisees to focus on their core tasks and freeing up time to grow their business! With your customer calls answered and your workload scheduled, you’re able to take time oﬀ when you need to. This provides a better work / life balance! WORK

LIFE

Don’t Delay, Make a Change Today! For More Information on this BRAND NEW Franchise Opportunity, contact ASWEFA:

Ph: 0800 ASWEFA (0800 279 332)

A variety of investment packages available to suit. Entry level packages for sole traders, through to larger business models with several trainers on board. Select the franchise option best suited to you.

Franchises now available nationwide! This brand new opportunity allows you to get in on the ground ﬂoor and dominate your local area.

web

www.aswefa.co.nz

3 Tolich Place Henderson AUCKLAND 0610

ASWEFA A Safe Working Environment For All

Business & Commercial

Train as a safety trainer and enjoy the support of ASWEFA as you grow your own business

o you love interacting with people? Can you explain concepts and consequences to all sorts of people? Do you want to run your own business that makes a real difference to the lives of people and their families? Then Treena Myers wants to hear from you.

MAKE A DIFFERENCE

ASWEFA franchisees provide workplace training to help operators stay safe

Treena and her husband Henry are founders of the safety training company ASWEFA, which stands for A Safe Working Environment For All. ‘We work with companies of all sizes around the country to help them ensure that their equipment operators get home safely every night,’ Treena explains. ‘Franchisees don’t have to be operators themselves, but they do have to be able to help people understand how to keep themselves and others from harm.

‘We provide franchisees with full training, including a three-month national programme leading to a certificate in adult education, and guaranteed support as we train you to be a trainer. There’s additional learning of ASWEFA’s own programmes and systems, and then you are ready to go as a fully-qualified trainer in your own area. There’s a guaranteed income of $5,000 a month for the first six months, and you’ll be shadowed by a sales person and instructor to help you get established.’ And the support doesn’t stop there. ‘Our Customer Support Centre takes care of bookings, invoicing, credit control and certification processing, and has the expertise to advise customers about different equipment and licences they may need. It also manages licence renewals: some equipment requires operators to have regular training refreshers, and our system tracks when these are due. That helps our customers and generates repeat business for franchisees. ‘It all helps to take away the stress that can come with running your own business: instead you can live where you want, enjoy a lifestyle balance, and make a very good income while doing something that’s essential for the well-being of people and employers alike.’ Rochelle Gregory

Keeping it simple Rochelle Gregory says there’s no shortage of demand for ASWEFA trainers. As marketing consultant for the franchise, she’s seen massive growth since 2013. ‘The company is a trusted name and is very pro-active, with year-round campaigns and a huge number of searches for our keywords online. The contacts are channelled seamlessly into the customer services process, so it really does leave franchisees free to get on with training.’ So where do all these customers come from? ‘We get

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

enquiries from small companies and large corporates, as well as from individual operators and contractors who require the right training to be able to tender for work. Health & Safety compliance is vital these days, with massive fines possible for those who breach the regulations. And if an accident does happen, one of the first questions the investigators will ask is, “Has the operator been trained in the use of this machine?” ‘In too many cases, an operator has been poorly trained in the first place, or has slipped into bad habits over the years. Just because they have got through without an accident so far doesn’t mean they always will – and that’s why people call ASWEFA in to help.’ ASWEFA offers forklift licensing; wheels, tracks and rollers; dangerous goods; and elevated work platform courses. Training takes place in the workplace or at ASWEFA’s own facilities, with franchisees able to run courses to suit in their own area.

A business with heart With two Auckland branches already established, ASWEFA is looking for franchisees with good people skills to open new centres and deliver training in city centres and other industrial areas around the country. Many existing clients operate national businesses so franchisees will find a ready demand wherever they go. The investment is around $70,000 +gst, with an additional $50,000 +gst required for training and certification, if needed. ‘If you already have all the necessary qualifications, you could get started from around $90,000 +gst,’ Treena suggests. ‘We will provide all the training, systems and support you need to get established in your own business in an essential and growing market – one that is backed by legislation. If you’re good at helping others understand, if you’ve helped others in your own workplace, and if you want a business that gives you a sense of satisfaction every day, contact me.’ And ASWEFA has one more benefit to offer. ‘I really enjoy working with the team there,’ says Rochelle. ‘Treena has a real business mind and Henry is a star trainer of trainers. Above all, this is a business with heart; a family environment where they really care about customers, staff and community. It’s a wonderful franchise to be a part of.’

Advertiser Info

ASWEFA www.aswefa.co.nz Contact Treena Myers P 0800 279332 M 021 211 9446 treena@aswefa.co.nz

tips

Buying A Franchise

✓ ✓

FOR WORKING FROM HOME

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As more people choose or are required to work from home, Greg Nathan offers some advice to help you stay connected

he team at the Franchise Relationships Institute have been productively working from our homes for nearly 10 years. Given that many are likely to also be working from home over the coming months, I’ll share some tips below that have worked for us. While we are a team of nine, the first three tips are relevant to workgroups of up to fifteen people.

1. Start each day with an online virtual team huddle. It’s important to start the day focused and positive, so every morning at 9.00am sharp we have a team meeting. We take turns to run these meetings, which means there’s a sense of group ownership. Each meeting runs for a specified time, between 30 and 60 minutes, depending on its purpose (see #3 below). Meetings also start with a fun question to ensure everyone is engaged, such as: • What made you laugh over the weekend? • What’s your energy number from 1 to 10? • What is something you feel good about that happened this week? • If you were an animal, what would you be and why?

2. Always use cameras and ensure everyone has good internet.

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Cameras are mandatory for all meetings to recreate the live team feel. It’s amazing the difference it makes when people can see each other’s faces. For this reason, it is vital that everyone has fast connection speeds so you can see and hear clearly. It’s frustrating for the rest of the team if people are dropping out or are garbled. Thorough security protocols and virus protection – the technology sort – is of course also important for safely and efficiently accessing files and data online. We provide our team with a technology allowance to ensure they sign up for a good quality data plan. Franchise New Zealand

Autumn 2020

Year 29 Issue 01

The Smart Choice. Become a smart business owner with Milestone Homes. This is a unique opportunity to enter the exciting and dynamic business of new home building in a market segment that is poised for significant growth in the years ahead. milestonehomes.co.nz 3. Have a defined meeting rhythm. In addition to keeping the human connections alive, it’s important to have a focus for each meeting. Also to ensure everyone has clear goals and KPIs. For instance, on Mondays we review our business and personal metrics from the previous week, and our goals for the coming week. Tuesdays we discuss expected sales and review key projects. Wednesdays we read through our values, and people are invited to share an example of how they or someone on the team has practised one of these, and so on. Plus people are encouraged to share any ‘need to knows’ or areas where they are stuck so others can chip in to help. You should create your own meeting rhythm that’s relevant to your business. Well-run meetings will help you to maintain your culture.

4. Have a professional, clear working space. While it’s best to have a dedicated desk in a separate room, this may not be possible. If you have to work the kitchen tablePage or a 1 FranMag_CrestPC_186x135_Layout 1 from 29/08/18 11:37 AM

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franchise.co.nz – PUTTING PEOPLE IN BUSINESS

S Buying A Franchise

shared living space, create a clear area so you can focus. And put away your work stuff when you’re finished. I personally think it is best to have some formality in your work area, and that slouching on the couch is not a great idea. Also, respect your family’s needs. Just as you don’t want your partner or kids interrupting your work or meetings with their chatter or play, they also aren’t going to appreciate you interrupting their chatter or play with your work or meetings! Consult with the family over what’s reasonable in terms of respecting everyone’s space and managing the natural noise of daily life.

5. Have a transition ritual. For most people, the commute home offers a transition from a work to a home mindset. If you are already home it’s helpful to have a specific activity that you do to signal the end of the workday. For me it’s going for a run in the park with my doggie buddy, Leo the cavoodle. Some people like to spend time in the garden, do a work-out, play with the kids, jam on a musical instrument, or cook a meal. As a rule of thumb, a good transition ritual stretches your mind a little and is fun. By the way, daily transition rituals have been found to be better than one-off holidays for keeping a sense of balance in your life.

6. Create an open feed for your team. We encourage people to communicate using messages on a group feed about what’s happening throughout the day, especially when they have small wins, need a hand with a challenge, or something

funny happens. Emojis, GIFs, and corny puns are encouraged, and the stream of comments that ebb and flow is often hilarious. This is equivalent to the spontaneous chatter that occurs in an office when someone wanders to get a drink. We also have multiple feeds for different project groups so people aren’t subjected to updates that aren’t relevant to them.

7. Look after your energy. This final tip is relevant to us all, whether we’re working from home or not. It is a scientific fact that stress and tiredness suppress our immune systems and make us more vulnerable to colds and viruses. So in addition to physical common sense strategies such as having adequate exercise, sleep, personal hygiene and veggies, here’s a few mental tips to keep your vitality up. Be calm, be grateful, be kind to others, focus on what’s going well, talk to a friend if something’s on your mind, and stay connected to your sense of purpose. The next few months are going to test us all, and for some businesses it’s going to be tough. We wish you well and, if you are new to working from home, we hope these tips have About the Author been useful. While our physical Greg Nathan is founder of the connections may be minimised for a Franchise Relationships Institute, time, there’s no reason why we can’t a speaker at franchise events world-wide and author of several keep our emotional connections books on franchising. alive and well.

Change is on the way Fastway is evolving For more than 36 years Fastway Couriers has been known as the friendly New Zealand Courier experts. In 2019, we will be adopting a fresh new image as we undergo a re-brand to Aramex New Zealand. We will still have the same local teams, but with a leading presence in over 65 countries worldwide, our franchisees will have a spectrum of new opportunities available to them. Contact us today to join our dynamic team.

aramex.co.nz

www.fastway.co.nz/franchising

Franchise New Zealand

Autumn 2020

Year 29 Issue 01

THE PROFESSIONAL

solution Henry Norcross: ‘You can build a substantial business that offers great returns’

Spray & Wash Solutions enables franchisees to start small, grow big

sk the question, ‘Can I earn $200,000 a year?’ and Henry Norcross will give you a straight answer: ‘Yes, of course – but probably not until year three. Like any business, Spray & Wash Solutions takes effort and nurturing before the full benefits flow through, but this is a solid opportunity for the right people and offers great scope for recurring income.’ Spray & Wash Solutions offers professional exterior building washing services. The company was established in 2014 by Henry to provide both residential and commercial exterior washing services in the Auckland region. ‘We are responsive, reliable, and can meet flexible deadlines. We offer a comprehensive range of exterior pressure washing and water blasting services to treat buildings, roofs, gutters, car parks, decks and driveways, as well as specialist services such as spider treatments. ‘We aim to provide a service that is professional, efficient and thorough so that our clients can place their complete confidence in our brand. Franchisees need to live up to those expectations, meeting and exceeding health, safety, and environmental standards. In return, we have developed chemical formulations, equipment packages and systems to help you run an efficient and quality customer-focused business from day one. You need no previous experience and can build a substantial business that offers great returns from an investment level that starts as low as $38,000 +gst. ‘Best of all, we will guarantee minimum sales of $50,000 for the first year and show you the tried-and-tested formula we use for attracting new customers every month, both residential and commercial.’

Getting the big contracts Henry has a background in printing and logistics. ‘I dealt primarily with large corporate clients, and what I loved doing was innovating within our company and going to market with many industry firsts over the years. I still maintain interests in digital publishing and e-commerce, but I was looking for a new model to develop – something that offered people the benefits of owning your own business, but with far more potential than being a one-man operator. I saw a gap in the market in a very basic but essential operation – home and building washing. With my background in servicing the corporate world, and knowing the detail required, I set out to investigate from every angle. ‘I bought a small company that was already operating and set about analysing the problems and opportunities it faced. This biggest of those was around documentation of processes and procedure, and the ability to evidence your company’s experience and credentials through things like photo-documenting a roof wash, for example. That means your small, local house-washing guy, who may do a terrific job, is never going to pick up those big contracts because he cannot demonstrate his ability franchise.co.nz – PUTTING PEOPLE IN BUSINESS

to satisfy them while meeting health and safety standards. That’s where we can add real value for franchisees, making them part of a trusted national brand. That’s what the big property companies and corporates are looking for before they allocate contracts. ‘For example, when I quoted for one major job I sent a 16 page proposal complete with before photos and a well-documented specification that showed the professionalism and of Spray & Wash Solutions. The response from the property manager was “fantastic – this is next level stuff and exactly what we need to provide to building owners.” Because it had solid evidence behind it, we got the contract. ‘Spray & Wash Solutions has cleaned shopping malls, retail parks, commercial complexes, schools, high-rise office buildings, and our processes are all documented and systemised. It means franchisees can go to any big potential client, property company or corporate and show they have the necessary skills and, if it’s a really big job, you can call on other franchisees to help.’

Opportunities nationwide Having proven the success of the business model over five years, Spray & Wash Solutions already has several franchisees operating out of its North Auckland depot. Now the company is looking for more local operators, as well as entrepreneurial people to take master licences for areas outside Auckland that offer significant opportunities. ‘We offer a turn-key operation that will enable you to service clients from day one,’ says Henry. ‘This is a very flexible opportunity – you can start on the tools and gradually reduce your time as you take on staff, or start larger with a team while you focus on building the business. There’s full training, assistance with marketing and online promotion, help with selecting the right equipment package, accounting set-up and lots more to help get you up and running. ‘You’ll also have an exclusive marketing area, which means that if you get a contract with a multi-site client based in your area then you can service all their sites, or bring in other franchisees to help as you choose. Licence fees and costs vary depending on chosen equipment and area.’ Henry concludes, ‘We’ve accumulated a great deal of experience in this industry and Spray & Wash Solutions has built an excellent reputation. Now we need franchisees nationwide to meet the demand for reliable first-class service. Give me a call to find out more about opportunities in your town.’

Advertiser Info

Spray & Wash www.sprayandwash.co.nz Contact Henry Norcross M 021 981 234 henryn@sprayandwash.co.nz

Franchise and Business Opportunities

Westpac Directo Over 275 different franchises What does it cost?

What’s available?

How many are there?

0800 Sunshade

Home & Building

$25,000

9Round

Health & Fitness

$188,500

0800 Sunshade are designers, manufacturers and installers of outdoor weather protection products. Total body results in a quick, convenient kickboxing and functional fitness workout.

AA Auto Centre

Auto Services

$150,000

Become a premier provider in the vehicle service and repair market.

7 7 10 700+ 37 37 120 120

AA Driving School

Leisure & Education

$30,000

AA Driving School is New Zealand’s leading driver training organisation. Seeking motivated people interested in partnering with us to grow their own driving instructor franchise. Contact us now if you’re keen to run your own business and enjoy teaching others.

A Buyer’s Choice Home Inspections

Home & Building

$32,500$65,000

Proven international franchise operating in 19 countries around the world. The house inspection industry is rapidly growing with pre-purchase inspections, P testing, maintenance inspections and safe and sanitary reports. We are now looking for further inspectors nationwide.

17 200

Accessman

Home & Building

$1,000,000

New Zealand’s leading hire company supplying scissor lifts, cherry pickers and knucklebooms. There are exciting new franchise options available throughout the North Island. A unique opportunity exists for the right person to work their way into a franchise ownership role.

8 8

Health & Fitness

$20,000

22 22

Food & Beverage

$7500,000$1.2m

Health & Fitness

$280,000

North Island-wide chain of physiotherapy and rehabilitation clinics, offering multi-disciplinary services of physiotherapy, occupational therapy, pilates and exercise rehabilitation, ACC rehabilitation contracts, health and wellness services. Operating since 1990. Previous health services experience preferred. Market leader in the sales and distribution of milk products and beverages throughout New Zealand including Anchor, Primo, Zing, Mammoth Supply Co, Fresh N Fruity, De Winkel, Country Goodness, Mainland, Kapiti, CalciYum and Eon. National franchise structure operating since 1992 offering exclusive territories. Convenient 24-hour fitness club franchise. Voted the world’s number 1 top global franchise 2015/16. Appliance Tagging Services are Australia’s leading electrical testing and tagging franchise and are now franchising in New Zealand. Join our award-winning franchise business and enjoy the support of our proven system. We are seeking safety-minded well-organised people with a passion for success. Aramex, formerly Fastway Couriers, is an award-winning franchise system that provides local and national courier and freight services at competitive prices. Over 35 years’ experience, multiple industry awards and franchisees across New Zealand, Aramex is one of New Zealand’s most successful and trusted freight companies. Armstrong for smarter security. Retail and mobile locksmith and alarm specialists.

Active+

Anchor Franchise

Anytime Fitness Appliance Tagging Services

Business & Commercial

$69,000

Aramex

Business & Commercial

$20,000

Armstrong Smarter Security ASWEFA

Business & Commercial 70, Business & 71 Commercial

$150,000

35 1300+ New 54 275 1600 18 18 2 2

At Your Request Franchise Group Baby On The Move

Home & Commercial

$14,000

ASWEFA provides industry training on forklifts, wheels, tracks, rollers, EWP and dangerous goods. Make a difference by creating “A Safe Working Envirnment For All – ASWEFA!” The perfect franchise opportunity for a team leader, supervisor, tradie coming off the tools, or someone with HR experience. NZ’s premium home, commercial and lawn service franchise system.

Retail

$120,000

Specialising in rental and sales of baby and toddler car seats and other products.

Bakers Delight

Food & Beverage

$150,000$400,000

With over 30 years of experience, Bakers Delight is a successful franchise business with a growing network of over 700 bakeries spanning across four countries. Bakers Delight has a proven business formula which provides comprehensive training and on-going support.

Bark Busters

Leisure & Education

Join Bark Busters, the largest, most trusted in-home dog training company globally.

Bedpost

Retail

$22,000 $30,000 $50,000

Beds R Us

Retail

P.O.A

Join NZ’s largest independent bedding group. Franchise opportunities available with full support.

Bin Inn Retail Group Co-operative Bird On A Wire

Retail

$110,000

Food & Beverage

$450,000

Co-operative of nationwide wholefoods and speciality grocery stores. No previous experience required. Bird On A Wire is offering the chance to join a progressive business in an ever-changing industry. Free-range rotisserie chicken and good vibes only. We want forward-thinking foodies to join our flock and help us take Bird on a Wire to the world.

Black & White Coffee Cartel

Food & Beverage

$350,000$450,000

Join the third wave of coffee today. Exciting opportunities to join NZ’s rapidly growing first microroasting coffee company franchise. Offering turn-key cafés with a competitive operational model. Full training and support provided. We have brought the independent coffee shop to the masses.

12 12

BoatsmartHQ

Auto & Marine Services

$20,000

3 3

Retail

$25,000

BoatsmartHQ has developed a unique business opportunity in the marine industry. Franchisees build and manage a fleet of marina or drystack-based boats. This ensures boats are safe, seaworthy and ready for use. 5+ years’ experience in the marine sector required. Full or parttime options. Books and gifts sold directly from lunchrooms and receptions.

Books & Gifts Direct

$145,000

50 50

New Zealand’s premium specialist bedding and bedroom furniture retailer with a focus on superior customer service, top brands and expert advice. Looking for motivated owner operators passionate about selling and providing a high level of customer service.

200+ 200+ 17 17 27 700+ 5 275 16 16 46 46 36 36 4 4

45 200

FANZ

description

number in NZ, globally

industry

investment from

company

Who do I contact?

Franchise and Business Opportunities page number

A-B

What do they do?

get more information P 0-6-876 9675 M 0061 27 672 2312 P 0-9-966 8704 Alan Pearce P 0800 723 239 E aadtcareers@aa.co.nz W aa.co.nz/driving-instructor-franchise John Goodrum M 021 945 140 E john.goodrum@abuyerschoice.co.nz W abuyerschoice.co.nz Lena Harrington P 0-3-341 3566 M 021 361 622 E franchises@accessman.co.nz W accessman.co.nz Gill Webb P 0800 224 486 E gill.webb@activeplus.co.nz W activeplus.co.nz Shannon Davidson E shannon.davidson@fonterra.com W anchor.co.nz P 0-7-974 4589 Steve Wren P 0061 3 8520 9750 M 0061 401 655 655 E steve@ats.com.au W appliancetaggingservices.com.au P 0-6-833 6333 E recruitment@fastway.co.nz W fastway.co.nz P 0-9-415 0585 Treena Myers P 0800 279 332 E franchising@aswefa.co.nz W aswefa.co.nz P 0800 297 297 P 0-9-422 2285 P 0800 225 388 E franchiserecruitment@bakersdelight.com.au W bakersdelight.com.au P 0800 167 710 Graeme Doak M 021 665 923 E graeme@bedpost.co.nz W bedpost.co.nz P 0-9-972 3022 P 0-7-575 6939 Brad Jacobs P 0-9-304 0008 M 0275 26 3333 E brad@birdonawire.co.nz W birdonawire.co.nz Raphael Garcia M 021 223 1992 E raphael@blackandwhitecoffee.co.nz W blackandwhitecoffee.co.nz Jeff Taylor M 021 173 0938 E jeff@boatsmarthq.com W boatsmarthq.com P 0-9-477 0012

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Autumn 2020 Year 29 Issue 01

Franchise and Business Opportunities

ctory of Franchising 76 Franchise and Business Opportunities

86 Specialist Advisors

88 Other Services

Looking for a business opportunity but don’t know where to start? Choose by industry

Note

Choose by type

The ‘Investment’ figures quoted in the fourth column are for guidance only and may not include GST, equipment, working capital or other items unless specifically included. You should confirm such items direct with the franchise concerned.

Listing information is supplied by that particular entity. The symbol in the FANZ column denotes a member of the Franchise Association. You are advised to confirm the accuracy of the listing and the membership status of any entity. Neither the sponsors of this Directory nor FANZ nor the publisher accept liability for any omissions or errors.

The description contains a brief description of the franchise and may include information on the type of people the opportunity is best suited to. More information can be found online at www.franchise.co.nz

description

FANZ

industry

number in NZ, globally

Franchise and Business Opportunities investment from

company

page number

We have divided all the opportunities into ten main industries. Just look down the third column to select the type of business you are interested in. You can also search the Directory by industry online at www.franchise.co.nz

Choose by investment

get more information

Brazooka

Food & Beverage

$400,000$600,000

The Brazooka brand captures the outgoing vibrancy of Brazil in an experience where you live life 1 in full colour. It’s fun, cheeky and a little bit crazy (just like Brazilians). A restaurant where patrons 1 sit back and enjoy ‘the full Brazilian BBQ!’

Breakers Restaurant

Food & Beverage

One of the most renowned, successful and innovative hospitality brands.

Brucies Lawnmowing & Garden Care Brumby’s Bakery

Home Services

$100,000$450,000 $49,000

Pete Bucher M 027 578 2626 E petebuke@msn.com W brazooka.co.nz P 0-6-834 0537

$25,000

100% NZ owned, specialising in the hire of artificial flower displays.

Bruce Rea P 0-9-267 7244 Andrew Morgan P 0-9-973 4823 M 022 419 3156 E andrew@ccbs.co.nz W brumbys.co.nz P 0-9-390 8979

$330,000

BWS is the market leader in the exterior washing of commercial buildings.

$500,000

BurgerFuel is a leader in the gourmet burger market, dedicated to serving high quality burgers in an atmosphere as charged as the food. Combined with fun and irreverent marketing campaigns BurgerFuel creates the perfect environment for franchisees to grow and enjoy their business.

Budding Ideas Building Wash Services BurgerFuel

Food & Beverage

Business & Commercial Business & Commercial 58, Food & Beverage 59

$300,000$450,000

10 10 Strong presence in Auckland and looking to establish master franchises throughout New 12 Zealand. 12 Brumby’s has been part of the New Zealand bakery market for over 20 years and is a refreshing 6 offer from your standard independent or local supermarket. Thanks to extensive market research 250+ our current business model is a vast improvement with vibrant branding. 6 6 2 2 56 79

Burger Wisconsin

Food & Beverage

$300,000$350,000

At Burger Wisconsin, it’s always been about the food. Now is an exciting time to join us, with new 22 sites planned throughout New Zealand and an existing store refresh programme underway. It’s a 22 gourmet opportunity for operators with good taste.

Business Buddy

Financial Services

$45,000

Calling all CA’s and CPA’s - we want you.

Health & Beauty

$300,000

Caci is the market leader in appearance enhancement with a premium brand that delivers the best results. They are enjoying significant growth having opened multiple new locations in the past 12 months. We now only have limited locations remaining in New Zealand – apply today.

Café2U

Food & Beverage

$82,000$160,000

Follow your dream of business ownership with the support of the world’s largest mobile coffee 11 van franchise in the fast growth coffee industry. Café2U provides opportunities for small business 240+ entrepreneurs to deliver great coffee and food to businesses, events, and functions.

Café Botannix

Food & Beverage

$150,000

Contemporary deli cafés serving organic coffee and food options in Palmers garden-centres.

CAL Systems

Financial Services

$90,000

Turn-key operation. Set up and run a finance company from home.

Cambridge Homes

Home & Building

$150,000

Offering driven, motivated people the opportunity to become a Cambridge Homes franchisee.

Carlton Party Hire

Business & Commercial

P.O.A

We are the biggest party hire and event company in New Zealand with a reputation for creating perfect settings at any venue for any occasion no matter the size. Join the Carlton Party Hire team working behind the scenes to make every function successful.

Carl’s Jr.

Food & Beverage

$1,000,000

We are looking for enthusiastic franchisees to join the Carl’s Jr. team.

Carpet Court

Retail

$250,000

Cartridge World

Computer

Cash Converters

Retail

$100,000$125,000 $650,000

Cavalier Homes

Home & Building

$25,000$55,000

Central Landscape & Garden Supplies

Home & Building

P.O.A

Champion Travel Referral Agents

Travel

Cleancorp

Home & Commercial

$51-$4500 Affiliated with helloworld. Unique business opportunity for frequent travellers with entrepreneurial spirit. An annual fee entitles agents to earn a percentage of commission rebates on personal and referral travel bookings made under contract. See www.championtravel.co.nz for more information. ‘It pays to book Champion Travel!’ $25,000 Cleancorp offers home cleaning and commercial cleaning franchises. Seeking committed people to deliver great service. We source and acquire commercial cleaning contracts for our franchisees who are provided with full training, ensuring the same professional standards are offered to all customers.

Caci

2 2 50 50

4 4 30 30 5 5 8 8

18 1300+ New Zealand’s largest flooring retailer. The size of the Carpet Court group means that Carpet 57 Court franchise partners benefit from the advantages of scale when it comes to all aspects of 57 business, including buying power, marketing, product range and other business support services. The largest, most experienced cartridge refilling company worldwide. Franchisees operate from retail premises. Looking for an exceptional return on your investment? We’re New Zealand’s favourite place to buy and sell, the world’s largest second-hand dealer and market leader in short term credit services. With more than 700 stores internationally you’ll be buying a tried and tested, well respected brand. Cavalier Homes is a progressive and innovative franchise residential building company. Our business platform provides the tools, processes and expertise for success. We are looking for licensed builders who believe in quality customer service and are driven, energetic and bring a can do attitude. Landscape and garden supply yards providing bulk and bagged products. Pick-up and deliveries. Will suit hands-on owner operators with a passion for excellent customer service who take pride in customer satisfaction.

Search the Westpac Directory of Franchising at www.franchise.co.nz

36 1650 28 700+ New 10 9 9 8 8 105 105

B-C

P 0800 470 075 Hemi Parbhu M 027 239 7936 E hemi.parbhu@burgerfuel.com W burgerfuel.com/nz Tyler Kerlin P 0-9-973 4559 E franchising@wisconsin.co.nz W burgerwisconsin.co.nz P 0800 283 399 Penny Chapman E penny.chapman@fabgroup.co.nz W caci.co.nz/franchise Andrew Morgan P 0-9-973 4823 M 022 419 3156 E andrew@ccbs.co.nz W cafe2u.co.nz P 0-9-444 4369 P 0-4-293 6899 M 021 409 763 Suzanne Young P 0-9-577 0330 M 027 4789 522 E admin@carltonpartyhire.co.nz W carltonpartyhire.co.nz M 021 276 9769 Colin Jones M 027 453 4876 E support.office@carpetcourt.nz W carpetcourt.nz/careers P 0-3-446 8600 Colin Mahoney P 0-9-281 7334 E enquiries@cashconverters.co.nz W cashconverters.co.nz Greg Laverie P 0800 228 254 E enquiries@cavalierhomes.co.nz W cavalierhomes.co.nz/franchising/contact/ Mike Armour P 0-9-273 5352 M 0274 506 639 E mike@centrallandscapes.co.nz W centrallandscapes.co.nz Maxwell Burns P 0-6-843 6280 M 021 0220 2220 E info@championtravel.co.nz W championtravel.co.nz Ivone Sass P 0-9-304 0599 M 021 272 0084 E ivone@cleancorp.co.nz W cleancorp.co.nz

Clean Planet

description

Business & Commercial

$20,000

Business & Commercial

$14,600

Cobb & Co.

Food & Beverage

$500,000

Coffee Culture

Food & Beverage

$350,000+

Coffee Culture is the South Island’s leading boutique group of coffee shops. We’re currently 20 expanding and need passionate coffee lovers to join us. With over 22 years’ experience, we offer 20 support and training that’s second to none.

Coffix

Food & Beverage

$100,000

Colourplus

Retail

$200,000

Offers exceptional Fairtrade coffee at a fair price. Ethical and environmentally responsible company. At Colourplus, we’ve got your style. Your local store offers all the inspiration, expertise and advice you need to turn your decorating dreams into reality. With 30 stores nationwide, offering a range of top quality paint, wallpaper, curtains, blinds, giftware and decorating accessories.

19 19 29 29

NZ’s premium café franchise. A highly recognised and trusted brand offering customers exceptional coffee and chef-prepared food. Awarded both Supreme Franchisee of the Year and Food and Beverage Franchise System of the Year 2015/16. Suit owners with passion for coffee, food and the value of customer relationships. Wanted - business persons with entrepreneurial flair and ambition. A Compass Homes franchise gives you all the advantages of owning your own business, being your own boss, but still getting all the support you need in all aspects to help you run and grow your business.

71 71

2 2 15 300+ 48 48 31 31

Cleantastic Commercial Cleaning

Clean Planet, environmentally better for you and your customers. No selling, no invoicing, we do it for you. Well-established and growing strongly throughout regional New Zealand. Now looking for master licensees and franchisees. Work for yourself with the support of our proven processes and systems. An established, award-winning franchise with nearly 300 franchisees operating throughout NZ. This cleaning franchise offers quality cleaning at competitive prices. Franchisees utilise the well-developed systems and technical expertise to become successful business owners. Comprehensive training, equipment, uniform, business cards and provided. Welcome back to Cobb & Co., New Zealand’s original restaurant chain. With unbeatable brand recognition, enviable buying power, proven profitability and on-going support from Cobb Group, it’s not hard to see why owning a Cobb & Co. is a special opportunity.

130 130 280 1000 8 8

Columbus Coffee

Food & Beverage

$250,000$450,000

Compass Homes

Home & Building

$120,000$150,000

Business & Commercial Computer

$55,000

Market leader in supply of first aid kits to businesses. Seeking self-motivated people.

$27,500

We are looking for entrepreneurs to join our well established franchise network.

Food & Beverage

$75,000

Distribution of snack products to retailers & other on-sellers.

Food & Beverage

$70,000

Home & Building

$30,000

Cookright, the kitchen hero, saving kitchens time and money. Deepfryer, overhead filter and hood cleaning. Cooking oil filtering. Oil and kitchen consumables product sales. Cookright has significant income potential with minimal competition for motivated, hard-working, practical operators who can sell and are well organised. Air conditioning installation company. Preferred installer for NZ’s leading electrical retailer.

Business & Commercial

$75,000

7 7 Tired of the corporate grind? Owned your own business before? We have limited opportunities New for motivated and passionate professionals to become franchisee/consultants in our international 16 consulting network across Australia and New Zealand.

Business & Commercial Business & Commercial

$20,000

NZ’s most professionally driven cab service. We invite you to join our fleet.

$10,000

Business & Commercial

$15,000

Crewcut

Home Services

$16,000

Full service franchise, all contracts provided. Guaranteed income paid twice monthly. CrestClean prepares GST returns, accounts and tax returns. Full training programme provides career pathway. Operating since 1996. Franchises operating nationwide. Master franchises are also available. If you have handyman skills, or are good with outside jobs, a Crest PropertyCare franchise may suit. We provide caretaking services to businesses and schools, looking after exterior areas around buildings, grounds and doing simple property maintenance duties. Franchises are available nationwide. Crewcut is a lawn and garden maintenance franchise with businesses for sale. For over 26 years we’ve had operators providing lawn mowing, hedge trimming, section clearing, and gardening to Kiwi’s all across New Zealand. Buy a business with support, strong branding, and values.

Cutshop

Home & Building

$450,000

Design Builders

Home & Building

P.O.A.

Complete First Aid Supplies Computer Troubleshooters Cookie Time Cookright Kitchen Services

Cooltime ConsultX Business Success Programme

Corporate Cabs CrestClean

Crest PropertyCare

Cutshop is a successful business offering contract cutting services to kitchen and wardrobe retailers, interior fit-out specialists, and designers of bespoke products all over New Zealand. Prime opportunities to invest in and manage a production and programming franchise are now available. Call for details. Design Builders is a thriving, established business with an outstanding reputation for the quality of our work. If you have the right attitude and motivation to be a Design Builders Regional Partner, you’ll get the support you need to grow your very own successful business.

7 7

396 396 625 625 23 23 260 260 3 3 7 7

Diamond Fusion

Home & Building

$50,000

Diamond Fusion are offering an opportunity which gives you the flexibility to run your own 8 business with the support systems and products to make it a success. Seeking motivated people n/a with great sales ability and focus. Full training provided plus equipment and start-up stock.

Donut King

Food & Beverage

$200,000

Donut King is a speciality donut and coffee chain now available in NZ. Proven business model for over 38 years. Seeking fun franchisees with a customer focus to serve our famous, fresh donuts daily.

4 350

Dream Doors

Home & Building

$75,000

Design, manufacture and supply of made-to-measure kitchens, bathrooms and bedrooms for retail and trade customers. Seeking hard-working, sales-driven, computer literate go-getters who are willing to follow a proven dynamic international business model.

10 118

Home Services

$40,000$45,000

Driving Miss Daisy is NZ’s No.1 companion driving service. Currently we have 67 territories in operation. If you are interested in becoming the next Daisy in this growth industry, call us today. Our NZ franchises are an extremely affordable small business option.

75 117

Leisure

$25,000

Seeking people with a passion for photography and a warm personality.

Education

$20,000 $25,000

Dynamic ECE Relievers connects quality teachers with early childhood education centres via their clever app. From four hour shifts to long-term assignments and permanent placements. Work from home in this ECE reliever franchise in an industry with high growth potential.

7 7 1 1

Home & Building

$30,000

New Zealand’s premium installer of eco-friendly insulation and clean heat products.

9 9

Home & Commercial

$30,000

18 30

EduExperts

Education

$100,000

A product sales-based business selling automatic insect control, odour control and fragrancing systems. Selling to both commercial and residential customers. Suitable for husband/wife teams or individuals with sales or business experience. A franchise opportunity with room for independent thinking. EduExperts offers a variety of after school tutoring programmes for primary, intermediate and high school children of all nationalities, aimed at helping them excel in their education and overcome any learning difficulties they may have.

Electrify.nz

Retail

$25,000

10 10

EmbroidMe

Business & Commercial

$95,000

Epiphany Café

Food & Beverage

$200,000

The electric bike business is growing rapidly with thousands of Kiwis switching to e-bikes for transport and recreation. Electrify.nz is New Zealand’s only nationwide e-bike specialist retailer. Seeking people with passion and ambition to partner with us to grow the network in key locations. EmbroidMe is New Zealand’s largest uniform and promotional products business. EmbroidMe focuses on the business-to-business market providing apparel for uniforms and branding them. Low stock, low staffing, high repeat, high margin, Monday to Friday business. We’re looking for business-minded people, no industry experience required. Epiphany Café are seeking people who are committed to excellence. Our point of difference is unique products such as homemade artisan donuts. This is more than just a business venture, we work hard, enjoy what we’re doing, and know how to have fun while achieving our goals.

Driving Miss Daisy New Zealand Duo Photography Dynamic ECE Relievers

Eco Insulation

Ecomist

12 14

14 350 6 6

FANZ

industry

number in NZ, globally

company

investment from

Franchise and Business Opportunities page number

C-E

get more information Tony Pattison P 0-9-622 0828 E tony.pattison@cleanplanet.co.nz W cleanplanet.co.nz Greg Paget P 0800 800 055 E gregpaget@cleantastic.co.nz W cleantastic.co.nz Ben Gower P 0-7-281 1197 M 0204 1007 007 E ben@cobb.co.nz W cobb.co.nz Sacha Coburn P 0-7-855 3996 M 027 475 0390 E sacha@coffeeculture.co.nz W coffeeculture.co.nz M 021 287 2220 P 0-9-818 9215 E info@colourplus.co.nz W colourplus.co.nz Angela Manihera P 0-9-520 1044 M 021 883 486 E angela@columbuscoffee.co.nz W columbuscoffee.co.nz Bronwyn Bindon P 0-3-379 1111 M 021 461 1313 E bronwyn@compasshomes.co.nz W compasshomes.co.nz P 0-9-827 7726 P 0800 728 768 P 0-3-349 6161 Steve McMullen P 0800 804 104 M 029 770 0994 E steve@cookright.co.nz W cookright.co.nz P 0-7-854 1518 David Thexton M 0275 093 385 E david@consultx.com W consultx.com P 0-9-632 0602 Sam Lewis P 0800 273 780 E franchisesupport@crestclean.co.nz W crest.co.nz Sam Lewis P 0800 273 780 E info@crestpropertycare.co.nz W crestpropertycare.co.nz Pauli Horgan P 0800 800 286 E pauli@crewcut.co.nz W crewcut.co.nz André Hofer P 0-9-666 0632 M 021 879 413 E andre.hofer@cutshop.com W cutshop.com Andrew Price P 0800 456 456 M 027 601 6607 E andrew.price@designbuilders.co.nz W designbuilders.co.nz/partnership Fraser Benton M 021 234 4170 E franchise@diamondfusion.co.nz W diamondfusion.co.nz Nicola Price M 021 0225 0052 E nicola@donutking.co.nz W donutking.co.nz Derek Lilly M 027 213 5133 E del@dreamdoors.co.nz W dreamdoors.co.nz Paula Lee P 0-6-877 0363 E paula@drivingmissdaisy.co.nz W drivingmissdaisy.co.nz P 0-4-972 2364 Penny Tkaczuk M 021 409 676 E info@dynamicecerelievers.co.nz W dynamicecerelievers.co.nz Nick Hall P 0800 400 326 E nhall@ecoinsulation.co.nz W ecoinsulation.co.nz Ian Robertson M 027 433 4513 E ian.robertson@ecomist.co.nz W ecomist.co.nz Jenny Jin P 0-9-520 1800 M 021 229 5378 E HQ@eduexperts.co.nz W eduexperts.co.nz James Munro M 021 644 405 E james@electrify.nz W electrify.nz Sarah Archibald P 0-9-577 4223 M 021 479 123 E fnz@businessfranchise.co.nz W businessfranchise.co.nz Jeths Lacson M 021 337 329 E admin@epiphanycafe.co.nz W epiphanycafe.co.nz

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Autumn 2020 Year 29 Issue 01

Esquires

Food & Beverage

$300,000$450,000

At Esquires Café our franchise partners tailor their food to the local market from our extensive menu library. We don’t dictate the menu, we allow the freedom for you to be a true entrepreneur while ensuring you have comprehensive support from our team.

21 100+

Exceed Franchising

Home Services

$60,000

Multi award-winning Exceed specialising in fixing windows and doors, enhancing and extending the life of joinery. We are an innovative national franchise of over 29 years with well-designed systems to help support your journey with us.

25 31

Expense Reduction Analysts

Business & Commercial

$79,500

World leading cost management group represented in 32 countries. Earn a significant six figure income by helping your clients to save money in any number of business overhead cost areas. New Zealand support office. Training in the United Kingdom.

26 700+

Expert Maths Tuition

Leisure & Education

$30,000

Expert Maths Tuition has provided outstanding maths tuition to thousands of students.

7 7

Fibrenew New Zealand

Business & Commercial

$90,000

10 245+

Fifo Capital

Financial Services

$39,500

Fibrenew are experts in leather, vinyl and plastic restoration. We are a unique, low cost, homebased, mobile franchise providing services to the automotive, furniture, aviation and marine markets. No experience required. Would suit someone who enjoys working with their hands and has good colour vision. Provide working capital funding for small businesses.

fit20

Health & Fitness

$150,000

fit20 is a unique and innovative franchise business which operates in the niche market of personal training. Originally from the Netherlands, over 135 studios have been opened across the world since 2009. fit20 is a game changer and we seek people who dare to be different.

Fix It Building Services

Home & Building

$5,000

This franchise takes care of everything from building repairs to renovation and additions.

Flex Fitness

Health & Fitness

Flex Fitness is a New Zealand owned and operated 24-hour gym franchise.

Flooring Design

Home & Building

$300,000$650,000 $50,000

Retail

$200,000

Home Services

$32,000

Freedom Companion Driving Services provides transport services for those requiring safe, caring transport. With the population of New Zealanders aged 65+ projected to double over the next 25 years there has never been a better time to own a Freedom Drivers franchise.

Fritz’s Wieners

Food & Beverage

$80,000

Exclusive bratwurst sausages, roller grilled and served in a fresh baguette bun with sauerkraut, onions and condiments. Excellent return on investment.

20 21

Generation Homes

Home & Building

P.O.A

We build houses for clients all over New Zealand for a fixed price and on a time guarantee.

Giggle Entertainment Network Gloria Jean’s Coffees

Business & Commercial Food & Beverage

$200,000$350,000 $300,000$450,000

Giggle boasts over 1,000 locations with over 1,000,000 people p/w past our screens.

14 14 15 15 6 330

Green Acres Franchise Group

Home Services

$24,000

Green Homes NZ

Home & Building

$20,000

Design and build sustainable, high performing and energy efficient homes for Kiwis.

Guthrie Bowron

Retail

$250,000$300,000

Habitual Fix

Food & Beverage

The number one home decorating franchise in New Zealand, specialising in paint, wallpaper, custom-made curtains and blinds, flooring and decorating tools. Franchisees benefit from an established name, a strong support system, central purchasing negotiation and active national advertising campaigns. New Zealand’s freshest food fix – salads, sandwiches, wraps and smoothies.

Hachi Hachi

34, Food & Beverage 35

$180,000$200,000 $350,000 - Hachi Hachi is New Zealand’s latest success in affordable, fast and fresh Japanese cuisine. We $500,000 are seeking franchisees with exceptional customer service and a passion for food who can lead their team from the front. Advanced systems with full training and ongoing support provided.

Footloose Shoes Freedom Companion Driving Services

Retail flooring shops. Franchisees come from within the industry, such as carpet and vinyl installers, with others from widely varying backgrounds. Full training, excellent systems and great support from a wide supplier base. Centralised systems create efficiencies and as a result, a profitable business model. Need a passion for fashion and the desire to own your own business.

We’re proud to be an international award-winning company. We attribute our success to our strong network of Master Franchise Partners. Nobody works alone. We provide excellent training, a proven franchise model, along with ongoing support to help their business grow from strength to strength. Green Acres was founded in 1991, and is proudly NZ owned and operated. With 25 years’ experience we are one of the longest running New Zealand owned franchise systems. We have over 650 franchisees and we’re still growing. Lawn and garden franchises for sale now.

12 70 1 135+ 11 11 14 14 13 13 19 19 20 20

650 650 6 50 45 45 11 11 5 5

Harrisons Carpet

Home & Building

$80,000

New Zealand’s number one mobile carpet franchise. They offer a range of quality floor coverings, 50 and as the largest carpet retailer in the world, they are able to negotiate the best prices. Unique 1800 opportunities for motivated individuals to purchase one of NZ’s best franchise systems.

Harrisons Curtains & Blinds

Home & Building

$70,000

Own your own interior design business. Fully supported franchise opportunity available from Harrisons Curtains & Blinds. We are now looking for individuals with a natural sense of flair and style who are considering owning their own business, backed by an iconic Kiwi owned brand.

Harrisons Energy Solutions

Home & Building

P.O.A

Due to significant market growth and demand, Harrisons Energy Solutions are looking for the best of the best sales professionals. People who are considering owning and managing their own business in order to earn greater returns and rewards. Kiwi-owned business and proud of it.

Hell

Food & Beverage

$200,000

Hell On Wheels

Food & Beverage

$180,000

A brand with attitude that cannot be missed. Our damned fine gourmet menu, coupled with sophisticated systems and support, make this a wicked opportunity. Hell is looking for new franchisees with a passion for our brand and a willingness to learn. Opportunities available nationwide. Hell Pizza is expanding into small towns with a new mobile franchise model.

helloworld Travel

Retail

$150,000

Highmark Homes

Home & Building

$35,000

Hire-A-Hubby

Home & Building

$32,000

Hire A Maid

Home Services

$15,000 $35,000

Hire a Maid is an experienced, fully supported and professional provider of high quality home and commercial cleaning services. We are seeking motivated franchise owners who have the drive to provide exceptional services to their clients and be your own boss.

68 68

Hudsons Coffee

Food & Beverage

$275,000

Hudsons Coffee has been delivering coffee excellence for 21 years with cafes across Australia, Singapore and shortly New Zealand. We are seeking passionate franchisees to help us spread our love of coffee nationwide. Training provided. If you are obsessed by all things coffee contact us.

New 100+

helloworld Travel is New Zealand’s fastest growing travel brand. Winners of the NTIA Best Travel Brand 2018, combined with national marketing and service awards, helloworld offers our franchise partners best in market returns and the opportunity to share our passion for travel with your community. Highmark Homes was established in the 1960’s and continues to offer quality, yet affordable homes. Building on this success, we are now looking for experienced candidates nationwide. Joining our brand gives you access to proven systems, central office support and our team of designers and quantity surveyors. New Zealand’s first choice for professional home maintenance, building and renovation services. Hire-A-Hubby has the distinct advantage of being the only franchise that offers a complete home maintenance and building service that’s professional and totally customer focused.

3 3

73 73 3 3 90 360 6 6 60 60

FANZ

description

number in NZ, globally

industry

investment from

page number

company

Franchise and Business Opportunities

E-H

get more information Andrew Morgan P 0-9-973 4823 M 022 419 3156 E andrew@ccbs.co.nz W esquirescafe.co.nz Tony Burnette P 0800 25 25 00 E careers@exceed.co.nz W exceed.co.nz Denis Stevens P 0-4-566 6615 M 0274 487 089 E dstevens@expensereduction.com W nz.expensereduction.com P 0800 628 463

Clive Coffey P 0-3-374 3366 M 0274 324 295 E canterbury@fibrenew.co.nz W fibrenew.co.nz/fibrenew-franchising/ P 0-9-302 0949 Catharina Flisijn M 021 026 52819 E info@fit20.co.nz W fit20.co.nz P 0-9-566 0297 P 0-7-850 5556 Ray Bloomfield M 027 915 4979 E ray@flooringdesign.co.nz W flooringdesign.co.nz M 021 934 080 Joanne Bush P 0800 333 499 E franchises@freedomdrivers.co.nz W freedomdrivers.co.nz Angie Stenning P 0-3-789 5078 E angie@fritzswieners.co.nz W fritzswieners.co.nz M 0274 908 399 P 0-6-355 3480 Andrew Morgan P 0-9-973 4823 M 022 419 3156 E andrew@ccbs.co.nz W gloriajeanscoffees.nz Jason Hill P 0800 692 643 E jason@greenacres.co.nz W joingreenacres.co.nz M 027 255 0000 Alan Heatlie P 0-9-306 1040 E alan@guthriebowron.co.nz W guthriebowron.co.nz P 0-9-378 4158 Phil Tindall P 0-3-341 5288 M 027 435 2093 E phil@lucid-design.co.nz W hachihachi.co.nz P 0800 421 001 E enquire@hah.co.nz W harrisonscarpet.co.nz Dan Harrison P 0800 102 004 E enquire@hah.co.nz W harrisonscurtains.co.nz Phil Harrison P 0-9-488 4700 E enquire@hah.co.nz W harrisonsenergy.co.nz Ben Cumming M 027 364 2431 E franchise@hell.co.nz W hellpizza.com M 027 364 2431 Kim Grafton M 021 917 897 E kim.grafton@helloworld.co.nz W helloworld.co.nz/careers Ryan Hunt P 0-7-574 1956 E ryan@highmarkhomes.co.nz W highmarkhomes.co.nz Jason Hill P 0-9-845 2640 E jason@hireahubby.co.nz W joinhireahubby.co.nz Lily Lopez P 0800 110 095 E enquire@hire-a-maid.co.nz W hire-a-maid.co.nz/register Khushboo Badiyani M 021 786 685 E khushboo.badiyani@gmail.com

If you’re just starting in franchising, talk to someone who isn’t. Search the Westpac Directory of Franchising at www.franchise.co.nz

Humitech InXpress

Jamaica Blue

description

Business & Commercial Business & Commercial

$90,825

Simple, effective panels to reduce commercial chilling costs and improve performance.

$29,900

Food & Beverage

$320,000$450,000

Global logistics and freight sales consulting franchise. InXpress allows you to build a successful and profitable business with the security of one of the world’s largest franchisors of global courier services. Proven business model and training provided. Low risk with a strong return on investment. Release your food flair with the reassurance of a world-class Jamaica Blue franchise network behind you. Systems, ambience, support and innovation will set you apart from the crowd. Exciting opportunities nationwide with a brand you will be proud to call your own.

12 12 3 350+ 10 174

Jani-King

Business & Commercial

$22,000

Jani-King is known as the world’s number one commercial cleaning franchise company providing 360 full operational sales administration support for franchisees. There has only been one name to 13K+ turn to for quality and value in the commercial cleaning services - Jani-King, the king of clean.

Jesters Pies

Food & Beverage

$200,000$280,000+

14 50+

Jet Cleaning Services

Business & Commercial

$50,000$120,000

Jim’s Building Inspections

Home & Building

$65,000$75,000

Jesters Pies are offering new store opportunities on a turnkey basis. We will provide training, ongoing support and the tools required for you to maximise your investment. Seeking passionate franchise partners prepared to work in the business who are committed to excellent customer service. Jet Cleaning Services is one of New Zealand’s leading cleaning companies with specialist commercial cleaning crews throughout the country. Jet Cleaning is looking for highly motivated franchise teams to operate at some of our prestigious customers’ sites across greater Auckland, Hamilton, Wellington and Queenstown. Jim’s Building Inspections has just launched in NZ. The growth in building and the turnover of homes is driving a need for proper building inspections, meaning a lot of work for new franchisees. Getting in early will mean a great choice of territories too.

Jim’s Cleaning

Home Services

$30,000

Nothing could be easier than owning your own franchise business with Jim’s. In one easy step, we provide you with all the equipment, training and ongoing support you need to ensure your success. Specialised cleaning businesses for sale across all areas of New Zealand.

21 400

Jim’s Dog Wash

Home Services

$32,000

Opportunity for dog lovers to make a great income in your own business. One of the biggest franchise brands in New Zealand for the smallest price! Work your own hours, take control of your lifestyle and have fun with the support of Jim’s Group.

3 69

Jim’s Mowing

Home Services

$20,000

Mowing/gardening franchise opportunity. Want more flexibility to achieve a better work life balance? Seeking self-motivated people who wish to succeed in running their own business. We provide help and assistance every step of the way to help them build successful businesses.

7 3000+

Business & Commercial

$60,000

The leading provider of electrical testing and tagging services. Are you ready to be a part of this highly successful brand and create a new future for yourself? Jim’s Test & Tag gives you the training, support and systems you need to succeed.

35 185

Jim’s Trees & Stump Removal

Home Services

$40,000

Becoming your own boss is easier than you might think! We’re offering the chance to become part of the nationally recognised Jim’s brand through Jim’s Trees & Stump Removal. 8 Auckland plus several North Island territories available. Includes full business and systems training.

7 40+

Jumping Beans International

Leisure & Education

$12,500

4 4

Just Cabins

Home & Building

$450,000

Leading edge, fun, early childhood physical activity and skills classes for under 5’s. Love working with children? Passionate about child development? Seeking entrepreneurial, creative freedom while still being part of a team? Want a rewarding business with an established and recognised New Zealand brand? Contact us now. Just Cabins provides portable cabins for rent which are just perfect as sleepouts, extra room, portable office, or as storage at your home or business. Long-term cabin rentals provide a passive income, excellent growth and are easily run by one person part-time.

Jim’s Test & Tag / Jim’s Fire Safety

27 27 New 100+

48 48

Just Cuts

Health & Beauty

$170,000$270,000

Be your own boss and get all the support you need. You don’t have to be a hairdresser to own a Just Cuts, but you do need a passion for people and the ability to follow a proven system that has worked for over 29 years.

24 205

Just Kidz Educare

Leisure & Education

$600,000

7 7

Leisure & Education

$35,000

Just Kidz is a leading early childhood education brand dedicated to providing high-quality preschool education and care. Franchise options available for people with passion and commitment to supporting families’ educational and care needs. Offering a vibrant, social, rewarding business within your community. We offer you an opportunity to own your own business and make a real difference in children’s lives. Running before and after-school care, and holiday programmes kids just love. Our simple franchise model is easy to understand and we provide full training and support.

Leisure & Education

$40,000

Giving kids a sporting chance. In-school curriculum, after school academy programmes, school sports days. Education outside of the classroom. Before and after-school care holiday programmes. We are looking for people who have a passion for kids and sport.

36 67

Kinetic Electrical

Home & Building

P.O.A

19 19

Kitchen Studio

Home & Building

$150,000

Professionally planned franchise system, fully documented to help you work smarter not harder to reach full potential of your company’s experience and expertise. Kinetic Electrical is a franchise for owners of existing electrical contracting companies with a passion to grow their business. New Zealand’s kitchen design specialists. Designing and installing custom-made kitchens throughout New Zealand since 1984. Enquire now for details of what location may suit. Join a motivated, professional, well established franchise network.

Home Services

$60,000

Kitset assembly is our business and demand for the service is extremely high.

Business & Commercial

$72,000

Sales and distribution of NZ made and owned beverage products. Seeking energetic entrepreneurial people who want to own a profitable and exciting beverage business in their local area. Full training provided.

16 178 10 10

Kiwikrane

Leisure

$50,000

51 163

Kowhai Roof Coatings

Home & Building

$20,000

New Zealand’s crane amusement machine franchise. These stand-alone machines contain softtoys, chocolate and jewellery. Franchisees enjoy part-time, flexible work and operate machines in an exclusive territory. The Kiwikrane franchise also provides advice on how best to locate and operate machines successfully. The Kowhai guys have been restoring and recoating roofs in most regions of NZ since the 1980’s. We have a proven and exclusive Kowhai coating system. Experience in roofing or coating systems required. Limited number of areas available now for suitable candidates.

Food & Beverage

$400,000

Join the largest Italian restaurant chain in Australia and New Zealand. You will love taking part in serving our guests quality Italian food, to order, using fresh ingredients. We are looking for passionate individuals with a strong work ethic and drive to join our family.

5 46

Landmark Homes

Home & Building

$50,000

Landmark Homes is recognised as an industry leader in top quality, new home design and construction. We are searching for highly driven and motivated people (preferably with building industry knowledge) to join our growing franchise network throughout New Zealand.

14 14

Laser Clinics New Zealand

Fitness, Health & Beauty

Laser Electrical

Home & Building

Laser Plumbing

Home & Building

Latitude Homes

Home & Building

LawnFix

Home Services

$300,000 - Laser Clinics New Zealand provide non-invasive aesthetic threatments, such as laser hair $450,000 removal, cosmetic injections and skin treatments. We are the global leaders in our industry, with a unique 50/50 award winning franchise partnership model. You will earn $100k salary and receive ongoing support and training. P.O.A Our multi award-winning Laser Electrical and Plumbing groups have experienced phenomenal growth over the last 10 years. Laser group’s market leadership position has been earned through innovation, planning, use of quality systems and attention to providing the highest levels of customer service. P.O.A Our multi award-winning Laser Electrical and Plumbing groups have experienced phenomenal growth over the last 10 years. Laser group’s market leadership position has been earned through innovation, planning, use of quality systems and attention to providing the highest levels of customer service. $50,000A business opportunity that puts you in control of your future with proven financial rewards. $150,000 $75,000 Lawn specialist service that offers the full lawn package.

Kelly Club

Kelly Sports

Kitset Assembly Kiwi Beverages

La Porchetta

48 63

16 16

19 19

15 150+ 56 150+ 48 100+ 7 7 4 4

FANZ

industry

number in NZ, globally

company

investment from

Franchise and Business Opportunities page number

H-L

get more information P 0800 486 434 Geoff Hargreaves M 0061 434 111 985 E sales.au@inxpress.com W inxpress.com/nz Maree Keane M 027 484 7301 E maree@foodco.co.nz W jamaicablue.co.nz P 0800 526 454 E reception@janiking.co.nz W janiking.co.nz/franchisees Mike Connell P 0-9-557 3057 M 021 274 2772 E mike@number8rg.co.nz W jesters-pies.co.nz Danielle Scott P 0-9-302 1536 E danielles@jetcleaning.co.nz W jetcleaning.co.nz Cornelius Strydom M 021 502 364 E cornelius@jimsbuildinginspections.co.nz W jimsbuildinginspections.co.nz Tracey Jones M 021 343 445 E tracey.jones@jimscleaning.co.nz W www.jimscleaning.co.nz Pete & Ally Portegys P 0800 454 654 M 0274 958 959 E ally.portegys@jimsdogwash.co.nz W jimsdogwash.co.nz Rod Skelton P 0800 454 654 E chchadmin@jimsmowing.net.nz W jimsmowing.co.nz Peter Mahon P 0800 454 654 E info@jimstestandtag.co.nz W jimstestandtag.co.nz Brendon Jones P 0800 248 733 M 021 818 926 E brendon@jimstrees.co.nz W jimstrees.co.nz Sophie Foster M 021 264 0619 E sophie@jumpingbeans.net W jumpingbeans.co.nz Fenton Peterken P 0-9-889 8776 E fenton@justcabins.co.nz W justcabins.co.nz Zenardia Anderberg P 0800 100 114 E bdm@justcuts.com W justcuts.co.nz Vanessa Henry M 021 204 3410 E vanessa@justkidz.co.nz W justkidz.co.nz Paul Jamieson P 0-9-427 9377 M 021 409 241 E paul@kellyclub.co.nz W kellyclub.co.nz Paul Jamieson P 0-9-427 9377 M 021 409 241 E paul@kellysports.co.nz W kellysports.co.nz Vicki Bambry M 0274 852 010 E vicki@kinetic-electric.co.nz W kinetic-electric.co.nz Simon Harkness P 0-9-815 3000 E simon@kitchenstudio.co.nz W kitchenstudio.co.nz P 0508 454 873 David Thexton M 0275 093 385 E david@kiwibeverages.co.nz W kiwibeverages.co.nz Thomas Felton P 0-9-846 2800 E thomas@kiwikrane.co.nz W kiwikrane.co.nz P 0-9-636 1357 E info@kowhairoofs.co.nz W kowhairoofs.co.nz Brendan Flanagan P 0061 3 9460 6700 E franchising@laporchetta.co.nz W laporchetta.co.nz Paul Clarke P 0-7-578 2295 E info@landmarkhomes.co.nz W landmarkhomes.co.nz Liz Seeto M 00614 0217 1399 E franchising@laserclinicsnewzealand.co.nz W laserclinicsnewzealand.co.nz Justin Worsley M 0274 822 306 E j.worsley@lasergroup.co.nz W laserelectrical.co.nz Justin Worsley M 0274 822 306 E j.worsley@lasergroup.co.nz W laserplumbing.co.nz M 021 614 360 M 021 191 1214

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Autumn 2020 Year 29 Issue 01

FANZ

description

number in NZ, globally

industry

investment from

page number

company

Franchise and Business Opportunities

L-N

get more information

LCF Fun Languages NZ

Leisure & Education

$2,000

We offer language clubs for children in childcare centres and schools.

7 5000+

P 0800 386 000

Leadership Management

Business & Commercial

$75,000

LMA licensees deliver a process that provides skill and competency development.

6 44+

P 0800 333 270

Life Maid Easy

Home Services

$30,000$50,000

Are you looking to secure a guaranteed income and grow with a vibrant company? This is your opportunity to run your own business and be part of one of New Zealand’s fastest-growing residential cleaning companies. Visit our website for more information.

2 2

Grace Lao P 0-9-909 6560 M 021 372 766 E grace@lifemaideasy.co.nz W lifemaideasy.co.nz

Liquorland

Retail

$400,000+

New Zealand’s premium liquor franchise, now is an exciting time to join us.

117 117

P 0-9-621 0350

LJS Seafood Restaurants

Food & Beverage

$190,000$230,000

The largest NZ fast-food chain of fish and chips and associated seafood stores.

13 13

Ben Frewin P 0-9-530 8090 E ben@ljs.co.nz W ljs.co.nz

Lone Star

Food & Beverage

$600,000

Lone Star is New Zealand’s largest restaurant & bar concept.

26 26

P 0-3-374 3208

Food & Beverage

$350,000$450,000

One of New Zealand’s best-known home grown franchises, trading since 1971.

36 38

P 0-9-531 5910

Home & Building

$59,000

Maintain To Profit is New Zealand’s leading property renovation and maintenance business. It is 11 primarily a sales and project management licence business opportunity. A passion for renovating, 11 property or trade background are advantageous. Contact us for your next business or career move with unlimited potential.

Mark Trafford P 0-9-929 4546 M 0275 736 688 E mark@mtp.co.nz W maintaintoprofit.co.nz

Maison de Crêpes

Food & Beverage

$250,000$390,000

Simple but beautiful, French-themed and inspired. We can now offer franchise opportunities in a growing, boutique, Parisian-style crêperie restaurant business serving unique, nutritious, quality food and beverages.

1 1

Sheena Hemens M 027 465 0101 E sheena@maisondecrepes.co.nz W maisondecrepes.co.nz

Majestic Tea Bar Espresso & Chocolate

Food & Beverage

$290,000

Premium café concept revolutionising the tea culture and café market across New Zealand.

6 6

P 0-3-423 9760

Food & Beverage

$1.5m

The world’s market leader in the quick service restaurant industry. We are seeking highly qualified applicants to apply for our 12 month franchisee training programme. Resilience, strong business acumen and a willingness to relocate anywhere in New Zealand are key criteria.

170 38000

Bernadette Fowler P 0-9-539 4300 M 0274 318 402 E franchising@nz.mcd.com W mcdonalds.co.nz/franchise-opportunities

Meticulous Home Services

Home Services

$13,000

Full range of internal and external cleaning services. Exclusive territory for franchisees.

35 35

P 0-9-442 2004

Mexicali Fresh

Food & Beverage

$375,000

Mexicali Fresh has led the Mexican evolution in NZ since 2005. With giant American-style burritos and Mexican beer in a colourful, casual atmosphere. We are recruiting energetic, enthusiastic franchisees with a passion for great food and excellent customer service for our turn-key restaurants.

17 17

Tyler Kerlin P 0-9-973 4559 E franchising@mexicalifresh.co.nz W mexicalifresh.co.nz

Mexico

Food & Beverage

P.O.A.

Mexico is a well-established, strong and well-loved Mexican restaurant. New locations available nationwide. Seeking people with a passion for hospitality. Full training and support provided.

12 12

Angela Manihera E angela@mexico.nz W mexico.net.nz/franchises

Midas

Auto Services

$100,000

Midas – New Zealand’s home of peace of mind motoring. Midas is an internationally recognised automotive repair and servicing franchise. We are looking for franchisees who are ‘drivers’ and truly love helping people. Automotive experience an advantage but not necessary.

12 2000+

Jason Wilson P 0-9-415 0235 M 021 955 969 E admin@midasnz.co.nz W midasnz.co.nz/franchise-info

Mike Pero Mortgages

Financial Services

$20,000

Our franchisees work in partnership with the franchisor to build a rewarding business.

42 42

P 0800 500 123

Mike Pero Real Estate

Real Estate

$65,000

Mike Pero Real Estate is a home-grown New Zealand company that takes great pride in delivering the highest level of customer service possible to its clients. 20 years’ experience helping homebuyers with their home loans. We now provide full real estate services with lower fees.

Home & Building

P.O.A

Established over twelve years ago, Milestone Homes has common ownership and support systems with New Zealand’s most awarded and trusted home builder, Jennian Homes. This long-standing relationship ensures Milestone Homes has the structure, systems, processes, and experience to deliver a proven and smart franchisee package nationwide.

New New

Nigel Smith M 027 220 1377 E nigel.smith@milestonehomes.co.nz W milestonehomes.co.nz

Mini Tankers

Business & Commercial

$75,000 $150,000

The only onsite refuelling franchise in New Zealand.

19 124

P 0-9-622 2671

Mister Minit

Retail

P.O.A

Mister Minit is a shoe repair, key cutting and engraving business franchise specialising in corporate giftware solutions. Franchises are currently open to existing Mister Minit team members who are fully trained in the business. Franchise opportunities will be available in the future for outside recruitment.

37 238

Maria Walton P 0061 2 9521 9100 E maria.walton@minit.com.au W minit.com.au

Mobile Hand Car & Marine Grooming

Auto Services

$10,000 $39,000

Mobile grooming and detailing service providing professional, environmentally friendly valet services.

17 17

P 0800 803 737

Mr Green Auckland

Home Services

$20,000

Commercial cleaning. New franchise opportunities available in the Auckland area.

22 22

P 0-9-414 6949

Mr Plumber

Home & Building

$35,000

Franchise system designed to deliver quality plumbing, roofing, drainlaying and gasfitting services.

10 10

P 0800 677 586

Mr Rental

Home & Building

$600,000

Franchisees benefit from a highly profitable and stable cash flow business model and the support of a proven training and support programme that has seen the success of over 65 franchisees. Make the sale once and get paid over and over again.

17 89

Trish Christo P 0061 7 3522 2888 M 0061 416 056 252 E trish.christo@mrrental.com.au W mrrental.co.nz

Mr Whippy

Food & Beverage

$95,000

Mr Whippy is looking for new owner/operators nationwide.

40 40

P 0800 494 4779

MTF Finance

Financial Services

$250,000

MTF Finance is a nationwide network of offices, helping New Zealanders to get the things they 45 need to enjoy life and succeed in business. Using MTF Finance’s system to market, approve and 45 originate loans, you’ll manage your loan book using our web-based management system.

Andrew Fergusson M 021 881 110 E andrew.fergusson@mtf.co.nz W mtf.co.nz

Muffin Break

Food & Beverage

$330,000

Muffin Break has been a household name since 1994. Contemporary and relevant in 2018, still a firm favourite. The training and support you can expect from Muffin Break is second to none. Systems are comprehensive, analytics thorough. Opportunities available nationwide. We are more than just muffins.

39 299

Maree Keane M 027 484 7301 E maree@foodco.co.nz W muffinbreak.co.nz

Leisure & Education

$30,000 $35,000

Make a difference in children’s lives today. Be one of the people who joins this rapidly growing franchise of out-of-school programmes. If you enjoy working with children, helping them learn, grow and have fun, then a MASH franchise could be for you.

28 28

Craig Fortune P 0-3-366 9408 M 027 305 5003 E craig@mashkids.co.nz W mashkids.co.nz/franchise/

Navigation Homes

Home & Building

$100,000 - Profitable house-building franchise. Proven systems, support and the best national supply prices. 12 $350,000 12

M 021 477 506

Nettl

Business & Commercial

P.O.A

Nettl is an online communications and web studio franchise from the UK.

3 3

M 021 820 474

New York Deli

Food & Beverage

$350,000

New York Deli is a superior, licensed, sandwich outlet.

2 2

M 021 955 834

New Zealand Natural Ice Cream

Food & Beverage

$250,000

New Zealand Natural Ice Cream is a global franchise network based out of Auckland, New Zealand. It operates as the franchisor of the New Zealand Natural ice cream, frozen yoghurt, smoothie and juice parlours. Level of investment depending on store location and turnover history.

13 500+

David Foreman P 0-9-274 6168 E davidf@icecream.co.nz W icecream.co.nz

Night ’n Day Foodstores

Retail

$300,000

The Night ‘n Day Foodstore franchise, NZ’s leading convenience store chain offers group buying, 54 uniformed image, full staff training, assistance in shop layouts and designs, profit reports, 54 assistance with staff rosters, group advertising and full accounting facilities. New sites and conversion of existing businesses welcomed.

Nicky Gibbs M 027 4737 919 E franchise@nightnday.co.nz W http://nightnday.co.nz

Novus

Auto Services

P.O.A

Auto glass opportunity offers a proven business model with a nationally recognised brand.

P 0-3-366 0870

Mad Butcher Maintain To Profit

McDonald’s

Milestone Homes

My After School Headquarters (MASH)

Mike Pero P 0-3-365 9007 E mike@pero.co.nz W mikepero.com

58 2100

Why learn from your mistakes when you can learn from our nationwide franchise banking specialists? Search the Westpac Directory of Franchising at www.franchise.co.nz

investment from

Financial Services

$10,000

We are looking for accountants, CAs, CPAs, and Bookkeepers to become part of our Number 3 Nurses team. We offer Xero and Xero add-on set up, training & management, along with a range 3 of bookkeeping services.

Education

$62,000

Are you passionate about teaching but have had enough of the long hours and extra paperwork? 27 A proven after-school tuition provider delivering exceptional results, is looking for education 70 experts to join our expanding franchise network.

NZ Floor Sanding Co

Home & Building

$95,000

Specialists in sanding and coating of timber floors. Supply and lay new timber floors.

NZ House Surveys

Home & Building

NZ Post Retail Agency

Retail

$26,000$39,000 P.O.A

Reputable, trusted house inspection business. Quality pre-purchase surveys and multiple income streams. One of NZ’s largest retail networks. We offer our communities a wide range of postal and bill payment services for consumer needs for personal and business needs.

Home & Building

$75,000

4 4

Auto Services

$150,000$250,000 $50,000

NZA Apprenticeships is a managed apprenticeship company who recruit, employ, place and mentor apprentices in the building and construction sector. Seeking passionate, committed potential franchisees that can manage their own territory and develop a successful business. Full training provided, background in construction not necessary. Oil Changers provide the convenience of drive-through vehicle servicing. No previous experience required. Oncore is New Zealand’s leading team for residential and commercial repairs, maintenance, insurance work, and product installations. We are looking for people with experience in managing people, processes and sales. Oporto chicken and burgers are big on taste and even bigger on value. With 20+ years in Australia and close to 15 years in New Zealand we have a proven franchise model. Seeking committed, energetic, entrepreneurs wanting to establish a long-term business with a strong brand. You don’t need to be an optometrist to enjoy the amazing financial and professional rewards of running your own optical business, you just need strong business acumen and the ability to motivate and manage a sales team.

7 160

Pack & Send move and handle local and international freight through a network of retail stores with a professional custom packaging service. A one-stop shop for retail and business customers. We are looking to grant franchises to those who are prepared to embrace our ‘no limits’ culture. New Zealand’s largest garden centre chain. Metropolitan and provincial opportunities. Growth market. Palmers Planet is as much a destination as a retail store.

16 135+

Number Nurses

NumberWorks’n Words

NZA Apprenticeships

Oil Changers Oncore Services

46, Home & Building 64

description

number in NZ, globally

industry

company

7 7 7 7 600+ 600+

11 29 8 8

Oporto New Zealand

Food & Beverage

$350,000

OPSM

Retail

P.O.A

Retail

$210,000

Palmers

Retail

$350,000

Palmers Planet

Retail

$1,000,000

Paper Plus

Retail

$400,000

The largest stationery and books franchise system in Australasia. Committed to remaining a vibrant and integral part of the New Zealand retail scene. Grown to over 120 member stores nationwide with a combined sales turnover approaching $125 million a year and it’s still growing.

Para Rubber

Retail

$150,000$250,000

Iconic New Zealand retailer dominating the market in sales of foam, foam mattresses, rubber, mats, and Para pools. Looking for energetic people serious about customer service and looking to build a successful business through determination. Opportunities available in South Auckland, Hawkes Bay and Dunedin. A Paramount Services franchise is a safe and affordable way to own your own business. When you become a franchisee we will provide you with enough cleaning contracts to support a stand-alone franchise business. Established in 1979, Paramount Services has 160+ franchisees servicing 2,000 clients. Mobile car grooming business servicing private and corporate clients. Franchisees need to be well organised and prepared to work hard. You will be trained by Paramount in how to clean a car efficiently and effectively, and how to run your own business.

11 11

24 24 2 2

Pack & Send New Zealand

Paramount Services

42, Business & 43 Commercial

Paramount Vehicle Grooming

$30,000

18 18 4 4 111 111

160+ 160+

Auto Services

$35,000

Leisure & Transport

$20,000$65,000 $400,000+

Pegasus Rental Cars offers the best value for money car hire in New Zealand.

Other

Pform

Leisure & Education

$50,000

A performing arts education business running quality classes and productions for 25+ years

PinkFit

Home & Building

$30,000

Pit Stop

Auto Services

$100,000

Licensees work with merchant partners to provide a total insulation service to new home builders and retrofit insulation to existing homes. Licensees generally operate this business from home, employing their own staff, and operating their own vehicles. This enhances potential returns to licensees. The largest automotive service franchise in New Zealand. Pit Stop is an automotive service and repair franchise which specialises in vehicle servicing, brakes, exhausts, suspension, WOF checks and general auto repair.

Pita Pit

Food & Beverage Food & Beverage

$300,000$500,000 $550,000$600,000

If you thought you missed the sub-sandwich boat, the international challenger is now here.

Pizza Hut

Platinum Homes

Home & Building

$100,000

Seeking people ideally from a construction or sales background.

Plumb’In Bathrooms

Home & Building

Plumb’In are a specialist bathroom-ware retail franchise with recognised branded products.

Podium Podiatry & Footwear Poolwerx

Retail

$215,000$260,000 $275,000

Retail

$99,800

Retail

$190,000$250,000

Poppies Bookstores are seeking warm and friendly individuals who love to share their passion for books with readers of all ages. Ongoing support provided for this lifestyle business. We are currently offering established business opportunities in Havelock North and New Plymouth.

4 4

Prestige Home Groomers

Business & Commercial

$30,000$60,000

Prestige Home Groomers is a New Zealand-owned company. We are a cleaning business with a difference. We predominately clean only new premises cutting out the dirty work. The worst mess you will have to deal with is sawdust shavings and dusty windows.

8 8

ProGroup Franchise

Home & Building

$39,950

65 65

Property InDepth

Home & Building

$45,000

Property Service Franchise Systems

Home & Building

$16,500

Franchise opportunities offering five property transformation brands. GroutPro (tile maintenance and restoration), Deck & Fence Pro (outdoor timber maintenance and restoration), Garage Carpet Pro (garage transformations), Prep & Paint Pro (trade painting project management) and Grass Pro (artificial grass installation). Fantastic systems and support. Residential valuation franchise, customised technology, fantastic business systems, awesome team, nationwide aspirations. Commercial cleaning business. Wide range of property services. Waikato based business with opportunities in Hamilton city, Cambridge, Te Kuiti and Te Awamutu. Basic package starts at $16,500 +gst. Enquiries welcome.

Propertyscouts Property Management

Business & Commercial

$20,000

Propertyscouts is 100% dedicated to end-to-end property management. With our first franchise launched in March 2016, we now have operations up and running nationwide. There are still opportunities available in many locations throughout New Zealand.

12 12

Provender NZ

Food & Beverage Home & Building

$125,000$240,000 $25,000

Provides snacks and drinks directly to the workplace. Earn a great hourly rate.

Provista Balustrade Systems

80+ 80+ 18 18

Pegasus Rental Cars Pets In The City

Poppies Books

Pets In The City has a number of opportunities to purchase either an existing profitable Doggie Daycare/Pet Hotel, or open a new turn-key store. Seeking franchise partners passionate about pets and people who want to be part of the rapidly growing $1.8bn pet industry.

This is your opportunity to become part of a successful international brand, partnering with the expertise of Restaurant Brands here in New Zealand and the Yum brand worldwide.

Recognised and respected as New Zealand’s leading provider of podiatry and footwear solutions. Award-winning opportunity. Well known for its creation of the world’s first structured career path in franchising enabling franchisees the opportunity to grow within a single marketing area or develop a million dollar business with multiple vehicles, retail stores and marketing areas.

Provista Balustrade Systems are New Zealand’s leading independent balustrade and pool fencing specialist.

1+ 1+

4 4 19 19 45 45 75 534 98 1000+ 17 17 3 3 4 4 4 250+

10 10 19 19

FANZ

Franchise and Business Opportunities page number

N-P

get more information Kirsten Hawke P 0800 937 668 E hello@numbernurses.com W numbernurses.com Jan Gumbley P 0-9-522 0800 E franchising@numberworks.com W numberworks.com P 0800 272 888 P 0-6-354 9194 P 0800 202 204 E agencyselection@nzpost.co.nz W nzpost.co.nz Chris Hilson M 021 247 4799 E chris@nza.org.nz W nza.org.nz P 0-3-343 6080 Dan Vincent P 0800 001 048 E danv@traffic.net.nz W nzfranchiseopportunities.co.nz Lawrence Pereira P 0508 676 786 E info@oporto.co.nz W oporto.co.nz Rachna Singh E rachna.singh@luxottica.com.au W opsm.co.nz/franchises Matthew Everest P 0-3-982 7252 M 021 799 783 E matthew.everest@packsend.co.nz W packsend.co.nz P 0-9-451 9102 P 0-9-451 9102 Richard Lambden P 0-9-261 0871 E operations@paperplusgroup.co.nz W paperplus.co.nz Vaughan Moss P 0-9-532 8794 M 021 921 976 E vmoss@pararubber.co.nz W pararubber.co.nz Bill Wu P 0-9-376 7850 M 027 588 3126 E bwu@paraserve.com W paraserve.co.nz Stella Blake P 0-9-376 7850 M 021 912 615 E sblake@paraserve.com W paraserve.co.nz P 0-9-378 7940 Greg Main M 021 508 807 E greg.m@petsinthecity.co.nz W petsinthecity.co.nz M 021 990 705 Alison Roberts P 0-9-525 9563 E alison.roberts@pinkbatts.co.nz W pinkfit.co.nz Les Seiler P 0-9-634 3666 E less@pitstop.co.nz W pitstop.co.nz M 021 355 880 Julian Beacham P 0-9-525 8700 M 021 276 9769 E julian.beacham@rbd.co.nz W pizzahut.co.nz M 021 535 031 P 0-9-448 1095 P 0-7-307 2271 Mike Geddes P 0800 888 031 E joinourteam@poolwerx.com.au W poolwerx.co.nz Tony Moores M 021 828 818 E tony@poppiesbooks.co.nz W poppiesbooks.co.nz Kim Buttery P 0-7-543 2090 E kim@homegroomers.co.nz W homegroomers.co.nz Duane Moul M 022 477 6477 E duane.m@theprogroup.co.nz W theprogroup.co.nz M 021 477 673 Michael Parton P 0-7-847 2737 E michael@psu.co.nz W psu.co.nz/franchisee Milton Weir M 027 222 7209 E franchises@propertyscouts.co.nz W propertyscouts.co.nz P 0800 661 663 M 0275 961 264

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Autumn 2020 Year 29 Issue 01

Pukeko Rental Managers

Business & Commercial

$18,500

Specialist residential property management. Lucrative business model with coaching and training. Be the best property manager in your region with significant points of difference. Be a part of the award-winning Pukeko team.

21 21

Quest Serviced Apartments

Business & Commercial

$150,000$600,000

33 150

Quinovic Property Management

Business & Commercial

$50,000

Quest Serviced Apartments is the market leading franchise in accommodation for primarily corporate extended stay travellers. Franchisees benefit from a high level of brand awareness, full training, and ongoing support. The Quest franchise also provide franchisees with computer systems and manuals which cover business plans. NZ’s preferred national residential property management service since 1988.

Rack n Roll Ribs

Food & Beverage

$250,000

Easy operating systems, a proven menu and great future prospects. Exciting opportunity.

Rad Car Hire

Auto Services

$250,000

New Zealand’s longest standing, locally owned vehicle rental company. Operating since 1987.

Rainaway Spouting on the Spot

Home & Building

$45,000

A re-spouting service franchise for new and existing homes and commercial buildings. Spouting on the Spot is the perfect franchise opportunity for franchisees who want to keep their hands on the tools. Become a Rainaway Spouting-on-the-Spot franchisee today.

Rapid Lawn

Home & Building

$45,000

RE/MAX

Business & Commercial Home & Building

$20,000

Self-motivated, interested in working outdoors? Great opportunities available throughout New Zealand. RE/MAX New Zealand currently have franchise opportunities available. Contact us today.

Home & Building

$55,000

Realsure The House Inspectors realtyRETURNS The Property Improvers Refresh Renovations

Rentronics

$35,000

The only ISO9001 registered, industry assessed brand providing Standard-compliant property reports. Renovation agency specialising in arranging and managing residential renovation projects.

5 5 25 7000+ 7 7 5 5 34 49

$100,000$150,000

Refresh is the global leader in home renovations. It provides franchise owners with financial freedom, as well as the security of a proven process. We’re looking for business oriented people to join Refresh as franchisees, not builders.

26, Home Services 27

$75,000

Join the highly experienced and successful team at New Zealand’s fastest-growing home appliance rental brand. This 5-day-a-week highly profitable business, with recurring revenue, involves low entry costs, flexibility to start from home and develop a substantial asset for your future. Robert Harris Coffee Roasters operates New Zealand’s best-known and largest chain of retail café franchises. Proven success in cities and provincial centres nationwide. We look for team players with high standards in presentation who have customer service experience plus the ability to work with people. Rodney Wayne is the largest hairdressing franchise in New Zealand. You do not have to be a hairdresser but strong people skills combined with an excellent customer focus and management expertise are all critical elements that make a successful Rodney Wayne franchisee.

6 6

7 50+ 7 7 4 4

Food & Beverage

$450,000

Health & Beauty

$100,000

Rugbytots NZ

Leisure & Education

$7,500

Rugbytots is the world’s favourite rugby play programme for 2 - 7 year olds.

Saddlery Warehouse

Retail

$230,000$460,000 $120,000

New Zealand’s leading equestrian retailer. Supplying all the items needed for horse and rider.

Scratchpad

Leisure & Education

Seal-A-Fridge

Home Services

$165,000 + stock

Select Home Services

Home Services

$13,000

Scratchpad is a new technology learning centre with the goal to help youngsters love, use, and create opportunities with technology including coding, robotics and 3D design and printing. We are expanding, and looking for future-focused people with a passion for technology to run their own Scratchpad centre. The market leader in the replacement of commercial and domestic refrigeration seals. Auckland/ Hamilton franchise for sale. 20+ years of trust and financials. Over $120,000 profit p.a. Full training provided, no experience necessary. Select Home Services offers you the opportunity to be your own boss.

Sentinel Homes

Home & Building

$45,000

Innovative, home building company designing premium mid-end homes.

$400,000

Shake Out is a brand proudly developed in-house by the team behind BurgerFuel. Shake Out serves up a simple, yet premium fast food solution, combining quality ingredients and frictionless technology. Shake Out are looking for new franchisees to become part of their successful network. Shed Boss are suppliers of high quality steel frame buildings.

Shake Out

3 3 21 24 10 10

46, Home & Building 47

Robert Harris Coffee Roasters Rodney Wayne

29 29

58, Food & Beverage 59

45 45 51+ 51+

4 31 160+ 290+ 7 7 New New

Shed Boss

Home & Building

$95,000

Shoe Clinic

Retail Home & Building

$200,000$250,000 $50,000

Shoe Clinic is NZ’s leading sports footwear retail store. Proven system.

ShowerFix

Food & Beverage

$250,000$450,000

Network of premium cafés specialising in gourmet coffee and freshly prepared food. Sierra still roasts every coffee bean with care, in their Newmarket roastery.

Signature Homes

Home & Building

$150,000

11 11

sKids

Leisure & Education

$45,000

Winner of the 2016 FANZ Supreme Franchise System award, we have 34 years’ experience building homes for Kiwis from 11 franchises supported by a National Office. If you have building or construction management experience and are looking for your next opportunity please contact our CEO. Out of school care. Established 1996. Now in 100+ schools. Before school, after school and holiday programmes for primary school children. Would suit people who are looking for a change in lifestyle and who enjoy the company of children.

Home & Building

$125,000

3 3

Smith’s Sports Shoes

Retail

$200,000

Snap-on Tools

Auto Services

$52,000

If you want to build an enjoyable business without lots of staff and like meeting people, Skyhooks could be for you. Small lift and tight access specialists. We’re seeking down-to-earth practical individuals with common sense. Training and support provided, you will be required to obtain NZQA. Smith’s Sports Shoes’ biggest strength is the relationship between franchisor, franchisee and suppliers. What you can expect from the Smith’s team includes integrity, fun, and profitability. We focus on team building and provide support and training. Seeking people with vision, great attitude and communication skills. A unique opportunity to own your own business, built on a sound foundation of almost 90 years of experience. Snap-on franchisees are independent business people, controlling all aspects of their franchise and working flexible hours as needed to accomplish their personal goals.

Snap Fitness

Health & Fitness

$382,500

Internationally recognized brand that proves innovation is the key to brand agility.

Snap Printing

Business & Commercial

$220,000

56 2000+ 5 180

Spagalimis Italian Pizzeria Speaking Roses

Food & Beverage

$250,000

Award-winning business services franchise offering cutting-edge digital reproduction technology, graphic design consultancy and a range of stationery products for the business to business market. Comprehensive training for franchise owners and their staff and advertising and marketing is taken care of. Pizza, pasta, salad and dessert in a contemporary dining environment. Comprehensive training.

Leisure & Education

$36,500+

Sierra Boutique Café

Skyhooks NZ 4x4 Minicranes

Manage your own bathroom maintenance business specialising in fixing leaky showers.

We offer sub licensee packages, which include patented flower embossed technology together with the ability to make custom prints. We provide everything that you need to start using your printer and selling thousands of Speaking Roses and printing edibles.

12 37 12 12 3 3 32 32

170 170

15 15 14 5000

5 5 3 1000+

FANZ

description

number in NZ, globally

industry

investment from

page number

company

Franchise and Business Opportunities

P-S

get more information David Pearse M 0274 809 534 E info@pukekorentalmanagers.co.nz W pukekorentalmanagers.co.nz Adrian Turner P 0-9-366 9680 E aturner@questapartments.co.nz W questapartments.co.nz Jess Moore P 0-4-801 7880 E jess@quinovic.com W quinovic.co.nz P 0-9-555 1492 P 0-7-574 1490 P 0-9-265 2147 E info@rainaway.co.nz W spoutingonthespot.co.nz P 0508 529 677 P 0-9-309 8478 P 0508 732 578 P 0-9-213 7993 Lal Meyer P 0800 000 951 E info@refresh.co.nz W nzfranchiseopportunities.co.nz Alan Payne M 0061 438 109 254 E alan.payne@rentronics.co.nz W rentronics.co.nz Rod De Lisle P 0800 426 333 E rodd@robertharriscafe.co.nz W robertharriscafe.co.nz Julie Evans P 0-9-358 4644 E admin@rodneywayne.co.nz W rodneywayne.co.nz M 021 878 335 P 0-9-970 1058 Vijesh Nangia P 0-9-216 9400 M 021 431 930 E franchise@scratchpad.co.nz W scratchpad.co.nz/franchise Retiring Owner P 0-9-294 6558 W sealafridge.co.nz P 0-9-278 4930 P 0-9-846 5777 Hemi Parbhu M 027 239 7936 E hemi.parbhu@burgerfuel.com W shakeout.co/ P 0-7-579 1525 P 0-4-499 4495 M 0274 820 667 Duncan Ferens P 0-9-302 0450 M 027 8366 379 E duncan.ferens@thenzcoffeeco.co.nz W sierracoffee.co.nz Paul Bull P 0-9-415 2468 E paulbull@signature.co.nz W signature.co.nz Chris Bartels P 0-9-576 6602 M 021 974 221 E chris@skids.co.nz W skids.co.nz Rory Antony/Kyle Bryant M 021 248 3111 / 021 404 331 E info@skyhooks.nz W skyhooks.nz Chris Smith M 021 733 981 E chrismsmith@xtra.co.nz W smithssportsshoes.co.nz Stacey Gilbert P 0800 762 766 E sota.franchise@snapon.com W snapontools.com.au M 0061 435 841 811 Kevin Lacey E klacey@snap.com.au W snapprinting.co.nz P 0800 113 113 Venessa Minkley M 021 142 6046 E sales@speakingroses.co.nz W speakingroses.co.nz

Find the right franchise by starting with the right people. Search the Westpac Directory of Franchising at www.franchise.co.nz

Specsavers

Speed Queen Laundry Services

description

Retail

$10,000$400,000

Specsavers New Zealand are leading optometrists and eye-care specialists.

18, Retail 19

$75,000+

Enjoy true passive income with a Speed Queen self-serve laundromat. With our turn-key service, 100+ you’ll be up and running in your own profitable business in no time, backed by the worlds’ oldest 1m+ and largest manufacturer of commercial laundry equipment.

Business & Commercial

$95,000

Food & Beverage

$25,000$50,000 $38,000

New Zealand’s largest signs and graphics network use the latest technology in an exciting industry with huge opportunity. Proven systems and sound business practices with a focus on high quality and excellent service set us apart in the signage market. No prior experience required. New Zealand’s iconic catering business is looking for franchisees to join our group.

Speedy Signs

Spitroast.com

52 1700+

25 850 4 4 New

Spray & Wash

Business & Commercial

Stihl Shop

Retail

$400,000

Stirling Sports

Retail

$340,000

Stonewood Homes NZ

Home & Building

$75,000

Storage Box

Retail

$100,000

Streetwise Coffee

Food & Beverage

$155,000

Subway

Food & Beverage

$250,000

Every day thousands of coffee lovers buy a Streetwise coffee. Our designer coffee outlets have become symbols of coffee perfection. We’re seeking people nationwide who love the thought of selling fantastic coffees to appreciative customers. Site selection assistance, training and support is given. The world’s largest quick service submarine sandwich and salad franchise.

SumoSalad

Food & Beverage

$450,000

The healthy fast food alternative. Join Australia’s fastest growing franchise.

Sunbright Lamp Distributors Super Liquor

Home & Building

$26,000

Sunbright provides a mobile lighting maintenance and installation service.

Retail

$200,000

Super Shuttle

Business & Commercial Home & Building

$115,000

With 130+ branded stores throughout the country, we are represented in many local communities, delivering to them real value and true convenience. We are New Zealand’s most trusted liquor brand offering market leading terms of trade and innovative national advertising and marketing programmes. Super Shuttle has grown into New Zealand’s favourite airport transfer business.

$50,000

Superbuild is one of New Zealand’s largest suppliers of construction and coating systems.

Swimart Pool & Spa Services

Retail

$50,000

Australasia’s most experienced chain of pool & spa specialists. Swimart commenced business in Sydney in the early 80’s and since that time has grown through the provision of expert friendly advice and superior customer service to be the market leader in the pool and spa service sector.

TACA NZ

Business & Commercial Retail

$65,000

Tungsten coating specialists. Supplier of hard facing services to a range of industries.

$300,000

Over 60 stores throughout New Zealand, all of which are locally owned and operated.

Business & Commercial Business & Commercial

$100,000

Selling residential real estate. Strong customer focus and ability to think innovatively essential.

$83,000

The Cheesecake Shop

Food & Beverage

$200,000

The Alternative Board, a leading international franchise organisation, seeks franchisees to facilitate peer board meetings and offer executive coaching to local business owners. With a background as an executive, coach, consultant or business owner, you will help businesses achieve more profitability, productivity and personal fulfilment. You don’t need to be a baker, our excellent training course teaches you how.

The Christmas Heirloom Company The Coffee Club

Retail

$60,000

Providing high quality, luxurious Christmas decorations. A profitable seasonable business.

Food & Beverage

$300,000$450,000

The Coffee Guy

Food & Beverage

$55,000$120,000

The Consulting Group

Business & Commercial Financial Services

$15,000

One of NZ’s largest café and restaurant franchises, The Coffee Club have a comprehensive menu and offer relaxed dining experience. Take advantage of a proven track record, great training and ongoing support. Ideal if you are passionate about people and building customer loyalty. The Coffee Guy is New Zealand’s largest mobile coffee franchise system. The secret to our success is ensuring our franchisees have the support that they need to operate a successful franchise. New and existing franchise exclusive territories are available nationwide. Join our team today. Help business owners achieve success. Join our team as a self-employed business consultant.

$39,000

The Interface Financial Group provides debtor financing service to the SME business.

Home Services

$26,000

An affordable eco-friendly service for customers and excellent returns for franchisees.

The Seasons Art Class

Leisure & Education

$55,000

The Wheel Magician

Auto Services

$69,750

Theobroma Cafés, Lounges and Bars Think Water

Food & Beverage Retail

$200,000$600,000 P.O.A

The Seasons Art Class is the UK’s premier adult art class provider. Now seeking new franchisees nationwide for our exciting expansion into New Zealand. High return franchise opportunity from part-time, flexible hours. No artistic talent needed, and full training and support will be provided. Mobile alloy wheel repair service providing an affordable and convenient solution to the problem of repairing kerb-damaged wheels. No previous experience required. The power franchising has is in gaining a competitive edge through the sharing of knowledge and resources. We have that edge. A total food and beverage concept, operating in more than 5 countries.

Tint a Car

Auto Services

$25,000

Ready to join a franchise with over 45 years’ experience, that’s backed by passionate experts and offers marketing support that’s unrivalled in the industry? Tint a Car are looking for driven and motivated business owners who are ready to step up to success.

8 133

Home & Building

$50,000$75,000 $50,000

A market leader in roofing, now offering the opportunity to join expanding network.

New New 4 20

New Zealand’s premier mobile paint and bumper repair franchise. High quality car paint restoration services to commercial and private customers. Professional, reliable, cost effective and convenient. No industry experience required. Comprehensive training and full ongoing support provided. Great opportunities are available throughout New Zealand. Join New Zealand’s largest independent toy retailing group.

Superbuild

Take Note Tall Poppy Real Estate The Alternative Board

The Interface Financial Group The Moving Box Guys

Topline Roofing Total Fitouts

Business & Commercial

Touch Up Guys

Auto Services

$88,000

Toyworld

Retail

Transworld Business Advisors

Business & Commercial

$200,000$500,000 $89,500

Spray & Wash Solutions offers a professional exterior building washing service for homes and businesses. We have developed chemical formulations, equipment packages and systems to help you run an efficient and quality customer-focused business from day one. Full training and support, no experience required. Stihl Shop is a nationwide network of independent, locally owned specialist outdoor power equipment retailers. Every Stihl Shop is operated by friendly approachable people who are passionate about outdoor power equipment. Full training and on-going support. Sites with real growth potential available across NZ. We play to win by delivering world-class retail experiences, inspired by sport, executed with style. Stirling Sports will provide all the training and support to build and sustain your business. Opportunities available throughout New Zealand. Retail experience is an advantage but not essential. We are now expanding and seeking builders and construction entrepreneurs throughout the regions. The preferred storage specialists in New Zealand, providing storage solutions to customers.

Think Water is Australasia’s leading network of independently owned irrigation water services solutions with nearly 50 stores. We specialise in the design and implementation of the most water efficient irrigation and water management programs for clients.

Fast growing world-class commercial fit-out company in New Zealand and Australia, delivering customised solutions for a wide range of industries.

Transworld Business Advisors are one of the largest business broking franchises in the world. With 580 brokers worldwide, operating in 12 countries, territories are now available in New Zealand. See how you can join the worldwide team now.

69 69 55 55 19 19 20 20 25 25 266 46K+ 2 80+ 13 13 120 120 120 120 9 9 4 73 5 13 20+ 20+ 11 11 11 150+ 25 220 11 11 63 400 29 29 35 35 9 150+ 4 4 7 125 12 12 7 30 14 14

17 120 29 180 1 580

FANZ

industry

number in NZ, globally

company

investment from

Franchise and Business Opportunities page number

S-T

get more information Brendan Thompson P 0-9-475 0250 E brendan.thompson@specsavers.com W specsavers.com.au Royce Little P 0800 77 33 37 E sales@speedqueen.co.nz W speedqueen.co.nz Sarah Archibald P 0-9-577 4223 M 021 479 123 E fnz@businessfranchise.co.nz W businessfranchise.co.nz M 021 709 220 Henry Norcross P 0800 881 123 M 021 981 234 E henryn@sprayandwash.co.nz W sprayandwash.co.nz Darryl Perkins P 0800 864 264 M 021 543 576 E careers@stihlshop.co.nz W stihlshop.co.nz Geoff Young M 022 417 3127 E geoff.young@stirlingsports.co.nz W stirlingsports.co.nz M 021 595 582 P 0-9-271 1025 Donna Ferrall M 027 552 2055 E donna@streetwisecoffee.co.nz W streetwisecoffee.co.nz W subway.co.nz/about-us/own-a-franchise P 0061 4 0105 5437 P 0-9-478 9824 P 0-9-523 4064 E enquiries@superliquor.co.nz W superliquor.co.nz P 0-9-522 5100 P 0800 4647 8737 Alex Johnson P 0800 928 373 E alex.johnson@swimart.com.au W poolcarefranchises.com.au P 0061 3 8727 5000 P 0-9-261 0871 M 027 4432 897 Stephen James P 0-9-446 0963 M 021 606 934 E sjames@thealternativeboard.co.nz W thealternativeboard.co.nz P 0-9-475 9634 P 0-7-839 6209 Brad Jacobs P 0-9-304 0008 M 0275 26 3333 E brad@thecoffeeclub.co.nz W thecoffeeclub.co.nz Andrew Morgan P 0-9 973 4823 M 022 419 3156 E andrew@ccbs.co.nz W thecoffeeguy.co.nz P 0800 287 266 P 0-9-302 7704 P 0800 210 210 David Craggs P 0-9-636 0099 E david@seasonsartclass.co.nz W perfectparttimebusiness.com/newzealand Alan Thomas P 0800 537 233 E enquiries@wheelmagician.co.nz W wheelmagician.co.nz P 0061 3 9480 1030 Liesle Corns P 0800 184 465 E liesle.corns@thinkwater.com.au W thinkwater.co.nz Sharyn Parkin P 0-9-442 4195 M 027 270 6203 E tacnz@tintacar.co.nz W tintacar.co.nz P 0800 111 818 Matt Isaac P 0800 348 888 M 021 666 502 E matt.isaac@totalfitouts.co.nz W totalfitouts.co.nz Martin Smith P 0800 286 824 M 021 721 430 E info@touchupguys.co.nz W touchupguysfranchise.co.nz M 021 390 954 Mark Lewis P 0800 777 731 M 021 355 569 E mark@twba.co.nz W tworldfranchise.co.nz

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Autumn 2020 Year 29 Issue 01

description

U-Sell

Auto Services

$100,000

UBX Training

Health & Fitness

$200,000

Ultra-Scan

Agriculture

$80,000

Food & Beverage

$300,000$400,000

Venluree

Home & Building

$40,000

Versatile

Home & Building

P.O.A

Valentines Buffet Restaurants

V.I.P. Home Services

Home Services

$15,000

Wake Up With Make Up

Beauty

$30,000

Warmup New Zealand

Home & Building

$20,000

Wash Rite

Home & Building

Wet-seal

Home & Building

$45,000$70,000 $25,000

What’s Up House Inspections Wide Span Sheds

Home & Building

$69,995

Home & Building

$95,000

Window Treatments

Home & Building

$30,000

Food & Beverage

$500,000

Woolgro

Home & Building

X-Clean

Business & Commercial Food & Beverage

$25,000 $50,000 $35,000

Winner Winner

Xpresso Delight

Zambrero

Zexx NZ Zones Landscaping Specialists

$51,995

Food & Beverage

$300,000

Food & Beverage

$5,000 $25,000 $50,000

24, Home & Building 46

FANZ

industry

number in NZ, globally

investment from

page number

company

Franchise and Business Opportunities get more information

U-Sell (Park & Sell Yard) helps sell cars in a car yard environment.

P 0-9-391 1339

UBX is the fastest-growing boxing and strength concept in the world

P 0061 458 150 123

6 6 1 80 An innovative mobile franchise whose core business is confirming the pregnancy of farm animals 19 using real-time ultra-sonic equipment. Becoming a part of this franchise network enables the 19 franchisee to run a low-cost, high return business in an exclusive territory, using a proven business system. New Zealand’s iconic buffet restaurant is seeking hospitality-minded franchisees with drive, 5 passion and energy. We provide full support and training including systems and marketing. 5 Franchisees can enjoy a sustainable and profitable return on their investment. A unique opportunity to be part of an iconic New Zealand company and build a real business of value. Becoming a Versatile franchisee is your chance to own your own business without the challenges of going it alone.

16 16 35 35

Professional home services franchise providing flexible, multi-serviced businesses. Work either indoors or outdoors. Exclusive territories with established customers. Providing a lifestyle choice for over 30 years. Actively seeking area master franchisees for both lawn mowing and cleaning throughout NZ. Comprehensive training and support provided. Exciting opportunity for passionate people with an eye for detail in a growing beauty treatment brand. We provide customised permanent makeup services for clients wanting to enhance their natural features including eyebrows, eyeliner and lips. Previous beauty experience essential. Current permanent makeup education not essential. Warmup has become the heating product of choice for the majority of property and construction professionals. We are currently looking for hardworking and dedicated people around New Zealand.

120+ 1200+

Waterproofing with 30 plus years of proven dependability. With a profitable work from home opportunity, all you need is a suitable vehicle. Franchisees are fully trained and receive regular ongoing training and full support from our operations, technical, sales, marketing and IT departments. New Zealand’s leading pre-purchase home inspection company. Custom design, supply and construction of pre-engineered buildings. Limited opportunities in the North Island. Franchises available on the South Island West Coast, New Plymouth, Gisborne and Hawkes Bay. Owned by the BurgerFuel Group, Winner Winner specialises in the finest woodfired and crispy fried chicken. As it turns out, chicken is the fastest growing protein category globally which means there’s piles of opportunity right here, right now. Woolgro is a unique and proven system to establish premium lawns

4 4 15 30 31 31 6 58 6 6 3 450+ 21 21 New New

6 6 Sales and distribution franchise, superior cleaning product range. Would suit someone with sales 2 background. 2 Xpresso Delight has been offering franchises throughout Australia and NZ for 12 years and we 17 encourage you to share in our success as the premier gourmet coffee system. We transplant the 155 café experience into the workplace using state-of-the-art espresso machines to provide a semipassive income with life-style benefits. Zambrero NZ launched in 2014 and has grown to 13 restaurants, with more to come in 2018. 13 If you join the Zambrero family, you will be supported by a team with extensive experience in 189 franchising, QSR operations, supply chain, finance, marketing, construction/fit-outs, commercial leasing and more. Producing a range of quality beverages we are offering new territories nationwide. 12 16 Zones is New Zealand’s only franchise specialising in design and build landscaping services. 8 Landscaping experience is not necessary. We are looking for people with experience in 8 managing people, processes and sales.

U-Z

P 0508 858 727 E ultra-scan@xtra.co.nz W ultra-scan.co.nz Ravi Lal P 0-9-921 4032 M 021 522 720 E ravi@valentines.co.nz W valentines.co.nz P 0-9-913 4185 Jaimee Ferris M 027 481 5880 E marketing@versatile.co.nz W versatile.co.nz John & Estelle Logan P 0800 847 496 E franchisemag@viphomeservices.nz W viphomeservices.co.nz Michelle O’Byrne M 027 249 5518 E michelle@wakeupwithmakeup.co.nz W wakeupwithmakeup.co.nz P 0-9-820.3850 P 0800 101 216 P 0800 436 000 E franchise@wet-seal.ws W wet-seal.com.au M 021 952 397 P 0-9-889 2044 P 0-3-343 1876 Hemi Parbhu M 027 239 7936 E hemi.parbhu@burgerfuel.com W winnerwinner.co.nz/ P 0-9-570 1985 M 0274 717 337 Allan Parker M 021 875 431 E allan.parker@xpressodelight.co.nz W xpressodelight.co.nz Joshua Flack P 0-4-213 9594 E j.flack@zambrero.com W zambrero.com P 0800 556 022 Matt Steele P 0800 000 843 E matt.steele@zones.co.nz W nzfranchiseopportunities.co.nz

number globally

Regional and National Master Licence Opportunities - find more at www.franchise.co.nz investment required

Aramex See page 74

P 0-6-833 6333 E recruitment@fastway.co.nz W fastway.co.nz

Business & Commercial

Aramex, formerly known as Fastway Couriers, is an award-winning franchise system that provides local and national courier and freight services at competitive prices. Over 35 years’ experience, multiple industry awards and franchises across New Zealand, Aramex is one of New Zealand’s most successful and trusted freight companies.

1,600

NZ$ 100,000

CrestClean See page 2

Grant McLauchlan M 027 479 6415 E grant@crestclean.co.nz W crest.co.nz/business_ opportunities-nz

Business & Commercial

CrestClean regional master franchises suit administrators, sales people or managers with people, business and accounting skills who are interested in working in the cleaning industry. Must be customer-oriented.

625

NZ$250,000

Hog’s Breath Café

Nathan Bonney M 027 539 3022 E nathan@iridium.net.nz W hogsbreath.co.nz

Food & Beverage

Seeking NZ master franchisee. Australia’s leading casual dining family-friendly restaurant, Hoggies is unlike any other restaurant. In a nutshell, it is about providing quality food and beverages in a casual environment with an over-riding friendly, party atmosphere. FANZ members.

P.O.A

Jani-King See page 44

Jeff Groenewald P 0800 526 454 M 021 540 626 E jeff@janiking.co.nz W www.janiking.co.nz/franchiseopportunities/

Business & Commercial

The master franchise opportunity combines the growth potential of a dynamic well established franchise concept with the proven profitability and reliability of the commercial cleaning industry. Join the King of Clean today and contact us for more information. Unit franchises are also available.

13000+

NZ$70,000$500,000

Jim’s Test & Tag See page 29

Peter Mahon Business & P 0800 454 654 M 021 859 222 Commercial E peter.mahon@jimstestandtag.co.nz W jimstestandtag.co.nz

Entrepreneur required to take this fantastic opportunity with passive income and potential to the next level. We are looking to appoint regional master franchisees in Auckland, Wellington and Taranaki to assist existing franchisees increase sales and market penetration, and be responsible for opening up approximately 20 new areas. Full training facilities are provided and back-up and support from Jim’s Test & Tag.

200

NZ$150,000

Mathnasium

Scott McDaniel P 001 65 9144 1412 E internationalportals@mathnasium. com W franchise.mathnasium.com

Mathnasium is an international math-only supplemental education franchise. Established in 2002 with one Mathnasium center in Los Angeles, Mathnasium is now one of the fastest-growing franchises with over 1,000 locations worldwide. Seeking a passionate entrepreneur to grow this strongly branded unique opportunity. Extensive head office support from our specialised franchise development team.

1000+

US$ 500,000

V.I.P. Home Services See page 23

Estelle Logan Home Services P 0800 847 496 E franchisemag@viphomeservices.nz W viphomeservices.co.nz

Regional master franchisees. Lawnmowing/gardening and home cleaning. Your desire to work with people and a commitment to quality and customer satisfaction will help you realise the potential of the business. A proven record of people management and sales experience together with sound work ethics honesty and integrity required. Suitable for couples or individuals.

1200

NZ$50,000$200,000+

company

get more information

industry

Leisure & Education

description

We’ve had franchise specialists longer than most NZ franchisees have been in business. Search the Westpac Directory of Franchising at www.franchise.co.nz

description

location

FANZ

company

page number

Specialist Advisors get more information

ACCOUNTANTS Baker Tilly Staples Rodway Auckland

Staples Rodway offers services to both franchisors and franchisees in all aspects of franchise accounting and business advice, National as well as offering a suite of support services including cloud accounting, payroll, human resources and IT expertise.

Kaison Chang P 0-9-968 9194 E kaison.chang@staplesrodway.co.nz W staplesrodway.co.nz

Baker Tilly Staples Rodway Christchurch Limited

Assistance with franchise purchases and ongoing accountancy and I.T. support in the franchise area. Over 15 years’ experience in franchising in the SME market, acting for both franchisors and franchisees.

South Island

Jon Robertson/Dave McCone P 0-3-343 0599 E jrobertson@srchch.co.nz W staplesrodway.com

BDO

BDO is the fastest growing chartered accounting and business advisory firm in New Zealand. We have significant experience in franchising offering due diligence; structure reviews; appraisals; agreements, strategic planning; full accounting, audit, tax advisory and support services; raising capital and finance. Smart New Zealand business, backed by BDO.

National

Paul Manning P 0-7-571 6280 E paul.manning@bdo.co.nz W bdo.nz

BDS Chartered Accountants has more than 20 years’ experience in appraisals, due diligence, structuring advice, cashflows and budgets, loan application support, full taxation and accounting services. With branches in Auckland Central and Albany, serving clients throughout NZ, we’ve got you covered.

National

Peter Taylor P 0800 829 627 M 021 882 430 E petert@bdsaccountants.co.nz W bdsaccountants.co.nz

Blackler Smith & Co

Very experienced and approachable chartered accountants. If you’re buying a franchise, what should you pay for it? Is this franchise any good? How much money will I make? How do I set everything up? I need help from someone experienced. Ben Blackler can help you buy a good business, set it up correctly and run it effectively. Award-winner – Professional Services.

Greater Wellington

Ben Blackler P 0-4-555 9090 E ben@bsco.co.nz W bsco.co.nz

Findex

Findex (previously Crowe Horwath) provides specialist accounting, tax and business advisory services to the New Zealand franchise industry. Your one-stop franchise specialists.

National

Michelle Malcolm P 0-7-571 2467 E michelle.malcolm@findex.co.nz W findex.co.nz

Save time, money and tax by benefiting from our specialist franchise advice and proven accounting solutions. Your success is our business. Ring now 0800 555 8020. Specialist franchise accounting solutions including due diligence, benchmarking, budgeting, valuations, business mentoring, tax planning, cashflow management and reporting software systems.

National

Hayden Cargo Philip Morrison P 0800 555 8020 E info@franchiseaccountants.co.nz W franchiseaccountants.co.nz

BDS Chartered Accountants

Franchise Accountants

86, 90, 91

Hayes Knight

Hayes Knight is an innovative chartered accountancy practice based in Albany and Newmarket that works beyond the numbers National to keep our clients’ businesses future-fit. Our primary role is to improve your life by helping you grow your wealth and protect your assets.

Scott Travis P 0-9-448 3232 M 021 414 569 E scott.travis@hayesknight.co.nz W hayesknight.co.nz

We are chartered accountants who specialise in franchising. Having a look under the bonnet (due diligence) is key when buying a business. We do this and set up robust reporting systems so you know how the business is performing. Inspired Accountants – Inspiring You.

National

Craig Weston P 0-9-309 2561 M 021 309 309 E craig.weston@inspired.co.nz W inspired.co.nz

KPMG

Franchise accounting and business advisory experts. We take care of your tax, accounting and business advisory needs so you can spend more time focusing on your franchise.

National

Shaenaz Azim P 0-7-858 6558 M 027 807 4973 E smazim@kpmg.co.nz W kpmgenterprise.co.nz

Orb360

Orb360 Limited offers chartered accounting services and is a franchise specialist accountant that provides a range of business and tax advice. We have over ten years of accounting and tax experience dealing with a range of different clients.

Auckland, Wellington

Jay Changlani P 0-4-555 0400 M 021 076 3762 E jay@orb360.co.nz W orb360.co.nz

Young Read Woudberg

Specialists in all business areas, with substantial experience in franchising. Our services include appraisals, structure review and planning, monitored business performance, mentoring and technology. We are committed to easily accessible, personal service focusing on client needs, building individual relationships and providing added value solutions.

Tauranga, Bay of Plenty

Eric Woudberg P 0-7-578 0069 M 027 570 1172 E accountants@yrw.co.nz W yrw.co.nz

Inspired Accountants

FINANCE PROVIDERS ANZ

ANZ has a dedicated team of business specialists throughout New Zealand to provide support for franchisors and franchisees. They have also developed a range of tools and resources to make your franchising journey easier, including a free ANZ Franchise Guide.

National

Our Franchise Experts P 0800 39 40 41 E enquiries@anz.com W anz.co.nz

ASB

ASB provides a comprehensive range of financial solutions for both franchisees and franchisors including finance, insurance, savings and investment options, everday banking and more. So if you are thinking of starting or buying a franchise, talk to our franchise specialists on 0800 272 476.

National

Rohann Dobbin P 0800 272 476 M 021 942 178 E rohann.dobbin@asb.co.nz W asb.co.nz

BNZ

Talk to us about our wide range of specialist services that we can tailor to meet your needs as a franchisor or franchisee. We’ll use our 145 years’ experience in business banking, giving your business the support it needs to grow and succeed.

National

Riaan Wilson P 0800 ASK BNZ E riaan_wilson@bnz.co.nz W bnz.co.nz/franchise

Silver Chef

Silver Chef is the only dedicated hospitality equipment funder in New Zealand and we have been providing flexible equipment National funding to the hospitality industry for 30 years. Preserve your working capital with Silver Chef, and fuel your growth through our various franchise funding solutions.

Trent Parkinson P 0800 443 334 E tparkinson@silverchef.co.nz W silverchef.co.nz

Westpac is New Zealand’s most experienced bank in franchising and the only bank offering dedicated franchise only specialist managers throughout the country. Westpac has a high level of expertise in the franchise industry; this has been built up over the past two decades by working closely with franchisors, franchisees and industry specialists. The resulting depth of experience enables us to provide you with informed specialist advice regarding franchise funding and franchise specific transactional solutions. Specialists in franchise financing: Auckland/Northland - Dean Madsen, Mike Haigh, Sujam Ratnayake Manawatu/Palmerston North – Glenn Coles Lower North Island – Mick Robinson Christchurch/South Island – René Artz Otago/Southland - Graeme Wyllie

National

Daniel Cloete P 0800 177 007 E franchising@westpac.co.nz W westpac.co.nz

Specialist advice on franchise system development, feasibility studies, recruitment, documentation, manuals, ongoing mentoring, strategic planning and partnering to grow your business.

National

Hayden Cargo Philip Morrison P 0800 555 8020 E info@franchiseaccountants.co.nz W franchiseaccountants.co.nz

Westpac New Zealand Ltd

36, 92

FRANCHISE CONSULTANTS

Find more info franchise.co.nz

Franchise Accountants

86, 90, 91

7 Reasons to Call Us First You get pre-purchase inspection reports - we leave no stone unturned

Westpac New Zealand Franchise Awards

You minimise risk & protect your assets with the best structures for your business You save time, money & tax with our proven accounting solutions & systems You benefit from specialist advice – we listen, we understand

Service Provider of the Year 2011–12 2018–19 2015–16 2019–20 2017–18

You work with award-winning service provider 2019/20 - Westpac Franchise Awards You get specialist franchise mentoring and ongoing support You’re using specialist franchise accountants with the tick of approval – accredited members of FANZ & CAANZ

Call Now 0800 555 80 20 www.franchiseaccountants.co.nz

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Autumn 2020 Year 29 Issue 01

Franchise Coach

service

description

location

FANZ

page number

company

Specialist Advisors get more information

Comprehensive advice on franchise system development. Feasibility studies, manuals, documentation, legal briefs, franchisee recruitment, exporting and importing, mediation and ongoing mentoring to grow your business. The Franchise Coach has been a major contributor to the success of franchising in New Zealand since 1983. Consultants, trainers and speakers.

National & Worldwide

David McCulloch P 0800 4FRANCHISE M 021 943 776 E davidm@berkshire.co.nz W franchisecoach.co.nz

Specialists in franchise development, strategic planning, legal briefs, systems and manuals, recruitment processes and documentation, ongoing mentoring and sound advice on franchising and licensing. Recognised as New Zealand’s leading management consultancy specialising in franchise development. Experience with many of NZ’s top franchised companies.

National & Worldwide

Callum Floyd P 0-9-523 3858 E callum@franchize.co.nz W franchize.co.nz

Comprehensive, cost-effective franchise systems development for small to medium size businesses.

National

Tereza Murray P 0274 717 337 E tereza@terezamurrayconsulting.co.nz W terezamurrayfranchising.co.nz

Advising franchisors / franchisees on their rights and obligations, preparing and reviewing franchise & licence agreements, structuring and intellectual property protection, drafting and review of all relevant documentation.

National

Jullion Nelson Parker P 0-9-920 9272 M 021 0811 1608 E jullion.nelsonparker@ah.co.nz W anthonyharper.co.nz

New franchise system set-up, franchise agreements, disclosure documents, brand name, trademarks, IP, master licensing, import/export, leasing sale and purchase structure compliance, disputes. Highly experienced team. Wide experience in all aspects of franchising. Extensive network of franchising contacts NZ and internationally.

National & Worldwide

Alistair van Schalkwyk P 0-9-308 8071 M 021 0274 2011 E alistair@ascolegal.co.nz W ascolegal.co.nz

Baldwins

A patent attorney firm and associated law firm offering intellectual property services including patents, trade marks, copyright and registered designs. We help our clients achieve and maintain a commercial advantage in the marketplace by protecting, developing, commercialising and enforcing their intellectual property assets.

National

Penny Catley P 0-4-910 6505 E penny.catley@baldwins.com W baldwins.com

Botherway Legal

Commercial law firm specialising in franchising and related law. We work with you to give you the best possible legal support in your franchised or licensed business. Justina Knox is our specialist franchise lawyer and also has experience dealing with disputes and the successful negotiation of franchise exits.

National

Justina Knox P 0-7-839 1122 E justina@blegal.co.nz W blegal.co.nz

Botting Legal

Franchise and commercial law specialists. We provide practical legal advice in plain English for both franchisees and franchisors at very competitive rates. Preparation and review of franchise documentation, advice on structuring and IP protection, franchise operation and dispute resolution.

National

Bradley Botting P 0-9-950 3880 E franchise@bottinglegal.com

Brookfields Lawyers

Expert franchise lawyers. Fixed price packages. Urgent advice is no problem.

National

P 0-9-979 2109 E law@brookfields.co.nz W brookfields.co.nz

Carson Fox Bradley

Carson Fox Bradley is a compact Auckland law firm. All 3 directors have significant experience in franchising. Chris Bradley is author of the ADLS standard franchise agreement. Matt Carson has completed an MBA thesis in franchising. We act for many national franchise systems.

National

Chris Bradley/Matt Carson/Linda Fox M 021 899 609 E chris.bradley@carsonfox.co.nz W carsonfox.co.nz

Checketts McKay

Central Otago’s leading franchise lawyers with over 25 years’ experience providing expert advice locally and nationally. Advising franchisors and franchisees. Franchise establishment and franchisee purchase advice a speciality. Disputes resoved. When you need franchise and business law advice, talk to us.

Central Otago, Southland, National

David Foster P 0-3-443 0800 M 021 248 2343 E david@cmlaw.co.nz W cmlaw.co.nz

Deirdre Watson Barrister

25 years’ experience in litigation, disputes, court cases and mediation. Franchise dispute specialist.

National

Deirdre Watson P 0-9-309 6988 E deirdre.a.watson@xtra.co.nz W deirdrewatson.co.nz

Dentons Kensington Swan

Our franchise law experts are behind some of NZ’s most successful franchises. We can help you design and set-up new franchises, revamp existing national franchises, or restructure distribution networks. We can also assist when disputes arise as we have significant IP and litigation expertise.

Auckland & Wellington

Hayley Miller P 0-9-379 4196 E hayley.miller@dentons.com W dentons.co.nz

Duncan Cotterill

Enterprising full service law firm with offices nationwide. We have expertise in specialist franchising, distribution and licensing in the retail, intellectual property, network growth and international expansion sectors. Hamish Walker, Wellington and Katrina Hammon, Auckland.

National

Hamish Walker P 0-4-499 7809 M 027 288 2339 E hamish.walker@duncancotterill.com W duncancotterill.com

Franchize Consultants (NZ)

Tereza Murray Franchising LAWYERS

ASCO Legal

Gaze Burt

Lawyers providing full legal services for franchisors and franchisees including advice and documents relating to franchise development, franchise evaluation, risk management, transactional management and dispute resolution. Our experience is extensive over many years and we understand the important and significant fundamentals required for quality franchising.

National

Michael Bright P 0-9-414 9800 E michael.bright@gazeburt.co.nz W gazeburt.co.nz

Gibson Sheat Lawyers

Comprehensive legal advice for franchisors and franchisees. All franchise documentation. We’ll sort out issues at the outset, before they become problems. If things have already turned pear-shaped our mediation and franchise dispute specialists can assist.

Greater Wellington

Claire Byrne P 0-4-916 7483 M 029 916 7483 E claire.byrne@gibsonsheat.com W gibsonsheat.com

Goodwin Turner Commercial Lawyers

Goodwin Turner Commercial Lawyers aims to provide a modern, friendly, client-focused and efficient approach to your legal business requirements, with a genuine focus on adding value to your business.

National & Worldwide

Scott Goodwin P 0-9-973 7350 M 027 700 7396 E scott@goodwinturner.co.nz W goodwinturner.co.nz

Govett Quilliam

New franchise creation, franchise makeovers, problem solving for franchisees and franchisors, IP law and protections, advice on how to make money from IP via licensing, succession advice for franchise exits, advisor to intended immigrants seeking franchise businesses www.visaconnect.nz. Specialist in franchise networks and collaboration.

Taranaki Region & Wider

Maria Pozza P 0-6-768 3729 M 027 595 4769 E maria.pozza@gqlaw.nz W thelawyers.co.nz

Harmans Lawyers

A Christchurch based firm offering comprehensive legal services for franchisors and franchisees including franchise and disclosure documentation, employment, leases, financing, dispute resolution and business structures. Full service legal firm that prides itself on being solution driven. Franchise specialists with a proven track record.

National

Mark Sherry P 0-3-352 2293 M 021 524 890 E mark.sherry@harmans.co.nz W harmans.co.nz

INSPIRED ACCOUNTANTS

experienced Franchise lawyers for the greater Wellington region

We specialise in Franchising and love to help Franchisors and Franchisees with: • Due Diligence (should I buy this business?) • Budgets and Cashflow projections • Financial accounting and reporting systems • Benchmarking reports • Liaising with other advisors (banks, lawyers, consultants) • Tax Advice • Best structure for the business (company/trust etc) Call us for a no obligation chat on 09 969 7450 | 021 309 309 www.inspired.co.nz | craig.weston@inspired.co.nz

Inspiring You!

• • •

Buying or selling a franchise Franchising your business Franchise disputes

Our legal specialists can help - call us for a chat

Claire Byrne 04 916 7483 e: claire.byrne@gibsonsheat.com

Find more info franchise.co.nz

Anthony Harper

gibsonsheat.com

If you’re just starting in franchising, talk to someone who isn’t. Search the Westpac Directory of Franchising at www.franchise.co.nz

Harris Tate

description The Bay of Plenty’s leading franchise lawyers, specialising in all aspects of franchising and business advice including dispute resolution. Advisors to franchisees and franchisors locally and nationally. Full commercial and property service.

location

FANZ

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Specialist Advisors get more information Michelle Carabine P 0-7-578 0059 E michelle@harristate.co.nz W harristate.co.nz

National

Jackson Russell Lawyers

Your business needs specialist franchising advice and an experienced legal team that covers all areas of business law. National Jackson Russell is a full service law firm that will get to know your business, tailor advice to your business objectives and guide you through the process.

Darryl King P 0-9-300 6935 E dking@jacksonrussell.co.nz W jacksonrussell.co.nz

Lane Neave

Lane Neave is a full service law firm with offices Auckland, Wellington, Christchurch and Queenstown. We have a dedicated franchising team experienced in advising both franchisors and franchisees on all their legal requirements. Our clients include large nationwide franchisor chains through to individuals.

National

Claire Evans P 0-3-353 8012 E claire.evans@laneneave.co.nz W laneneave.co.nz

MacDonald Lewis Law

Expert franchise lawyers who specialise in fixed price packages for legal services. A specialist firm based in Parnell offering sound, practical and timely advice, we can assist with all business legal requirements.

National & Worldwide

Rory MacDonald/Tim Lewis P 0-9-307 3324 E info@mllaw.co.nz W mllaw.co.nz

Martelli McKegg Lawyers

Experienced franchise and business law advisors focussed on helping clients to succeed. All areas of franchising, including franchise documentation, business sales, retail and commercial leasing, licensing, supply and distribution, brand protection, health and safety, immigration, employment and dispute resolution. Advice in Mandarin and Cantonese.

National & Worldwide

Andrew Skinner/Steven Lee M 027 705 4598 M 021 728 892 E andrew.skinner@martellimckegg.co.nz E steven@martellimckegg.co.nz W martellimckegg.co.nz

Mortlock McCormack Law

Christchurch-based franchise experts advising clients locally and nationwide. Specialist advice for franchisors and licensors wishing to set-up and operate, and for franchisees regarding all aspects of their franchise. Full range of associated commercially-focused and cost-effective legal services provided.

Canterbury & National

Kent Yeoman P 0-3-343 8453 M 021 517 601 E kent@mmlaw.co.nz W mortlock-mccormack.co.nz

MST Lawyers

Full service legal firm established since 1975 acting for franchisors and franchisees in both preparation and entrance into franchises within Australia, dispute resolution and regulatory compliance with the franchising code of conduct and other Australian legislation. Well connected in the Australian market.

Australia

Alicia Hill P 0061 3 8540 0200 M 0061 409 215 943 E alicia.hill@mst.com.au W mst.com.au

Specialists in franchise and business law. If you seek prompt and technically sound legal advice delivered to suit your commercial reality please contact us. With a wealth of franchise, business and corporate law experience, you will be in safe hands.

National & Worldwide

Harshad Shiba P 0-9-302 0070 M 021 407 228 E contact@quantumlaw.co.nz W quantumlaw.co.nz

Simpson Grierson

Specialists in franchise systems including structuring, documentation, human resources, property, taxation and transactions.

National

Richard Watts P 0-9-977 5182 M 021 895 931 E richard.watts@simpsongrierson.com W simpsongrierson.com

Stace Hammond

Stace Hammond is a business law firm with offices in Hamilton and Auckland.

Auckland & Hamilton

Patrick Learmonth P 0-9-306 6874 E pml@shg.co.nz W stacehammond.co.nz

New Zealand’s longest established specialised franchise law firm with over 35 years’ experience. Expert legal advice to franchisors and franchisees nationwide. Winners of Legal 100 – Law Firm of the Year – Franchise 2019 and Global Law Experts – Boutique Franchising Law Firm of the Year 2019.

National & Worldwide

Stewart Germann P 0-9-308 9925 M 021 276 9898 E stewart@germann.co.nz W germann.co.nz

A full service firm who can help you with all your legal needs. If you are a franchisor looking to develop a franchise system or a new franchisee looking to purchase a franchise business we can develop fixed price packages to suit your exact needs.

National

Lizandra Bailey P 0-9-487 0018 M 021 774 333 E lizandra@turnerhopkins.co.nz W turnerhopkins.co.nz

Quantum Law

Stewart Germann Law Office, Lawyers and Notary Public

Turner Hopkins

service

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Other Services get more information

OTHER SERVICES Business Brokers

Specialist business sales company selling franchises for 20 years with branches nationwide. At all times, we place the greatest value on confidentiality, professionalism and innovation. Your business is our business.

National

Steve Smith P 0-9-630 3004 E steves@abcbusiness.co.nz W businessesforsale.co.nz

Advice First

HR Consultants

Advice First offers NZ franchisors and franchisees expertise in HR consultancy, business planning, coaching, workshops and recruitment. We are the ultimate one-stop shop aimed at helping NZ businesses grow sustainably and establish a winning culture amongst their people.

Auckland & Wellington

Michelle Jeans P 0-9-948 2105 E michelle.jeans@advicefirst.co.nz W advicefirst.co.nz

Attain NZ

Sales Training

Attain NZ works with franchisees that are great at what they do but find the whole ‘sales’ thing a real challenge. From public courses to bespoke programmes, we help with sales strategy to implementation and from franchisor support to individual business owner.

National

Bill James P 0-9-366 1665 M 027 457 3796 E bill@attainsales.co.nz W attainsales.co.nz

Find more info franchise.co.nz

ABC Business Brokers

The award that spells confidence and trust

My dear franchisees... A heartfelt little book written in NZ to help your franchisees understand: • They’ve bought a business, not a job • What they can do with your system; what they can’t and why • You’re not their Mum, their Dad or their banker • You are absolutely NOT their enemy Second edition just published. One UK company now uses this book as an induction and training tool for all new franchisees.

Service Provider of the Year

To order, email ann@bigthinkingbusiness.co.nz Just $25. Special price for bulk purchases.

Why learn from your mistakes when you can learn from our nationwide franchise banking specialists? 88

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Autumn 2020 Year 29 Issue 01

Beans & Rice

service

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FANZ

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Other Services get more information

Designers

We elevate brands to their full potential and help business growth through our extensive design expertise; branding, graphic design, web design and development, collateral design, communications, copywriting, marketing and advertising. Build a better brand, attract better customers and build a better team culture.

National

Steve Goldie P 0-9-973 0438 E steve@beansandrice.co.nz W beansandrice.co.nz

Big Thinking Business

Training book for franchisors

Ann has spent over 30 years working with high performing teams, showing managers how to motivate their poor performers and encouraging employees to learn, unlearn and relearn. Use her book ‘My dear franchisees’ as a training tool and to assist with induction into your franchise system.

National

Ann Andrews M 027 246 5585 E ann@bigthinkingbusiness.co.nz W annandrews.co.nz

Bunnings Trade

Commercial Cleaning Products

Bunnings Warehouse is the place to go to keep your business clean with their extended commercial cleaning range. From mop and bucket clean-ups to chemical cleaning. The recent expansion of commercial cleaning products provides great cleaning solutions for all your business needs.

National

Bunnings Trade Enquiries P 0508 286 646 E powerpass@bunnings.co.nz W bunnings.co.nz/commercialcleaning

ClockworX

Bookkeeping Services

Want better visibility over your franchisees’ financial stability? ClockworX offers franchise systems a systemised, full service bookkeeping service. We work remotely, so can service your franchisees right across New Zealand. Delivering our services remotely coupled with our automation efficiencies ensure our prices are competitive.

National

Angela Fisher P 0800 606 303 M 021 489 507 E angela@clockworx.nz W clockworx.nz

Crombie Lockwood

Insurance

Crombie Lockwood is NZ’s largest insurance broker. We guide master franchisors on the complex insurance and risk management programmes necessary for successful franchises and deliver faceto-face advice to individual members. Our SmartPAK solution provides: better business interruption protection; lower excesses; higher automatic cover limits.

National

David Rayner P 0-4-802 0166 E david.rayner@crombielockwood.co.nz W crombielockwood.co.nz

Cumulo9

Email Branding

The Cumulo9 suite of email products provide franchise owners with peace of mind. The digital solutions offer full branding, tracking, security, auditability and reporting. All company communications look professional and consistent; and with the highest levels of deliverability, business owners save time and money.

New Zealand & Worldwide

Chris Hogg P 0-9-377 8885 M 021 345 690 E chris.hogg@cumulo9.com W cumulo9.com

Deloitte

Business Advice

Working with you, we’ll deliver the financial knowledge, tax-savvy, strategic advice and connections, to help your business deliver outstanding performance in competitive markets. So, if you’re looking for a smarter solution, talk to the Deloitte Private team because we’re willing to do things differently.

National

Neel Singh/Jon Bradley P 0-9-303 0716 E nzdeloitteprivate@deloitte.co.nz W deloitteprivate.co.nz

Design for Marketers

Designers

Engage Design for Marketers to obtain design resources for you to market your franchise brand effectively and consistently. Planning, creation and supply of resources for branding, advertising, promotional, recruitment, point of sale etc. Over 30 years’ experience with leading franchise brands. Be seen, be bought, be recommended.

National

Paul Donovan M 021 64 45 45 E paul@cdq.co.nz W cdq.co.nz

enableHR & HR Assured

HR Management Software

enableHR and HR Assured provide premium HR solutions for your business. We combine software, telephone advice and professional services to ensure site compliance, oversight and consistency in your network. Smart HR solutions that work for your network. It’s your choice.

National

Adam Kemp P 0800 003 752 M 027 202 5137 E awk@hrassured.co.nz W enablehr.co.nz

Enterprise Great Lake Taupō

Taupō Economic Enterprise Great Lake Taupō is the economic development agency for the Taupō district and we support Taupō, Development Agency new businesses starting up or relocating in our region. There is a high demand from our residents for Waikato, many businesses supplying goods and services. BOP

Rick Keehan M 021 132 1475 E rick@taupo.biz W taupo.biz/relocate

Franchise Association of New Zealand

20, 21, 69

Franchise Association

The peak body representing the franchise community. Franchise members are required to submit their agreement and disclosure documents to ensure compliance with our codes of ethics and practice before being accepted into membership and biennially thereafter. Affiliate members are suppliers to the franchise sector.

National

Robyn Pickerill P 0-9-274 2901 E contact@franchise.org.nz W franchiseassociation.org.nz

Franchise Infinity

Software Management Tool

Franchise Infinity is cloud-based software that combines a range of effective management tools which enables you to manage all aspects of your franchise from one centralised operating system. These efficiencies are driven through a focus on communication, training, compliance and performance.

Worldwide

Shane Boulle P 0800 555 013 M 021 083 66253 E sales@franchiseinfinity.com W franchiseinfinity.com

Franchise Media Training

Media Training

Franchise Media Training has two core services. It helps franchises grow their bottom lines by showing them how to generate their own news media publicity. Secondly it prepares franchises for possible negative media attention that can destroy entire brands overnight.

National

Pete Burdon P 0-3-420 0300 M 029 200 8555 E office@franchisemediatraining.com W franchisemediatraining.com

Franchise Relationships Institute

Franchise Research & Development

Franchisee selection systems, satisfaction surveys, recruitment and training for franchise management. Assistance with organisational change and restructuring, conference presentations on managing the franchise relationship.

New Zealand & Australia

Jewli Turier P 0061 457 846 675 E jewli@franchiserelationships.com W franchiserelationships.com

Franchise Recruitment

We’re people passionate about franchising! Experienced franchise, operational and HR professionals. We realise that success isn’t achieved alone, whether you’re a franchisee-to-be, or a seasoned franchisor, we’re here to help with franchise recruitment and franchise buyer advocacy, franchise system growth, and human resources specialist support.

National & Worldwide

Nathan Boney M 0275 393 033 E admin@iridium.net.nz W iridium.net.nz

Kakapo Business Sales

Business Brokers

Kakapo Business Sales are industry-leading business brokers with a wealth of experience within the franchise industry. We assist franchisees in selling their existing franchise businesses and assist franchisors with the sale of franchise systems and finding rock star franchisees for new stores.

National

James Ashwin P 0800 494 449 M 021 125 6898 E james@kakapobusiness.co.nz W kakapobusiness.co.nz

LINK Business Brokers

Franchisee Resales & Recruitment

LINK are the authority on selling businesses in NZ and the southern hemisphere. Franchised specialists National in business sales, franchise re-sales and recruitment and sales of franchise opportunities. We provide professional, practical franchise advice to our clients. LINK has more brokers than any other brokerage.

Nick Stevens/Laurel McCulloch P 0-9-579 9226 E link@linkbusiness.co.nz W linkbusiness.co.nz

MYOB

Accounting & Payroll Software

MYOB offers easy online accounting software that has everything you need to take care of your franchise business, including POS and payroll solutions. Whether you’re a small or large franchise, or a franchisor managing multiple franchise sites, MYOB has the solutions.

National

Nick Fletcher P 0800 39 66 38 M 021 940 921 E nick.fletcher@myob.com W myob.co.nz/franchise

OneHQ

Business Services

OneHQ is a business services company which offers a range of solutions; accountancy, IT, lending and advisory, via one point of contact. Our business specialists focus on helping you deal with your back office challenges so you can focus on working on your business itself.

National

P 0800 663 476 E enquiries@onehq.nz W onehq.nz

Parallel Directions

Commercial Property Industrial, office and retail space: Let us negotiate for you. It’s possibly the best business move you’ll Consultants ever make. We’re completely independent of the agency system, and provide innovative and strategic property solutions. We’re here to fight for you, not the landlord.

National

Peter Scott P 0-9-550 8500 M 021 896 649 E info@paralleldirections.co.nz W paralleldirections.co.nz

Perception Group

Marketing

Perception Group enables you to connect with your customers and stakeholders with three separate National but interrelated brands. NZ Print is one of New Zealand’s leading commercial print companies. Persona is a personalised multi-channel marketing and communications service. Procure is an online critical assets portal.

Annaliese Theron P 0-4-801 7892 M 027 811 8285 E anneliese.t@perceptiongroup.co.nz W perceptiongroup.co.nz

Mystery Shopping, Auditing

Mystery shopping solutions, results orientated analysis, customer retention strategies. Identify nonconformance, what customers think, where to improve. Discreet approach, effective communication. Audit for legal compliance and consistency. Staff training, business process improvement. Customised real-time reporting identify strengths and weakness then leverage insights for opportunities.

National

Donna Gower P 0-9-481 0156 E dgower@shoppersanon.co.nz W shoppersanon.co.nz

The Mediator

Mediation

Mediating all types of disputes between franchisors and franchisees or between franchisees.

National

Trish Blyth M 021 677 950 E trish@themediator.co.nz W themediator.co.nz

Waipuna Hotel & Conference Centre

Conferences

Hotel accommodation with fully integrated conference centre suitable for small meetings through to Greater international conventions. Full food, beverage and leisure facilities complete the offering. “World famous Auckland in New Zealand”, Waipuna Hotel and Conference Centre is an icon in the mid-range meetings and Area leisure market.

Iridium Partners

Shoppers Anon

Shelley Trutsch P 0-9-526 3008 M 0274 992 412 E shelleyt@waipunahotel.co.nz W waipunahotel.co.nz

Find the right franchise by starting with the right people. Search the Westpac Directory of Franchising at www.franchise.co.nz

Franchise Development

Creating a competitive advantage Philip Morrison of Franchise Accountants outlines 6 key benefits an advisory board can bring to your franchise

e operate in challenging times, which means moving your business forward this year may require some fresh thinking. What does the future look like, and how can franchisors prepare their systems for change?

competitive levers which position your business to be market leaders not followers. Your advisors also have other networks your business can benefit from.

Here are some thoughts from the award-winning team at Franchise Accountants on how appointing an Advisory Board can help your franchise – and your franchisees. Nick Turner, co-founder and director of the Sals Pizza network, says his only regret was not having one earlier. ‘The big picture strategy contribution of advisory board member Philip Morrison has been invaluable, along with understanding the day-to-day numbers.’

Frequently asked questions

What is an advisory board? An advisory board is a middle ground between operating as sole owner/ CEO of a business and having a full-blown board of directors in place. It operates in a supportive capacity to the business owner and operates in a simplified practical format. When set up and operating correctly, an advisory board can deliver the following benefits: 1. Invest in you the business owner No man is an island, yet many business owners operate in isolation. We all need support structures around us. We seek doctors’ advice for our medical needs, physio for sports injuries, personal trainers for fitness, etc, but who do business owners talk to as a sounding board? An advisory board can provide independent perspectives from a position of knowledge. 2. Reducing risk Improving business performance and resilience requires intentional focus. While some business owners network informally with peers to pick their brains over a beer, elevating your governance means shifting from “Beers to a Board”. An advisory board can provide a focused, structured meeting with intentional outcomes. 3. Successful succession planning When stepping back from the helm and appointing a successor or general manager, franchisors would benefit from the counsel of a well-functioning advisory board. It provides a forum where a professional manager is supported, given guidance and can be held accountable for decisions. 4. You keep control Advisory boards guide, director boards decide. This is an important distinction. With advisory boards, the owner makes the decisions and appointments after consultation. This is different from a board of directors, which has fiduciary and legal requirements and makes binding decisions by majority vote. 5. Improved decision-making Two heads are better than one. Business owners need a sounding board and accountability for the strategies and direction of the business. Having these challenged and refined can often lead to better decisions and outcomes. ‘Gut feel’ leadership is a very common compass for business leaders. An advisory board can challenge things around timing and execution, and lead to improved implementation. 6. Create competitive advantage Elite sports players and teams have support teams around them; in the same way, your advisory board can create a competitive advantage through using its mix of skills, expertise and experience to find and develop those

When talking to franchisors about advisory boards, there are a number of standard questions which come up. How does an advisory board operate? Advisory boards require a structured approach which helps shorten meetings and ensures they are more effective. An advisory board creates a disciplined framework for reporting formally on a regular basis and brings accountability around execution. What does it cost to operate an advisory board? That can vary depending on the number of advisors you deem necessary and how often you meet. The investment in forming an advisory board should be measured by the value of the outcomes you achieve from having one. Stuart Deeks, the founder of the original Esquires franchise, recalls, ‘The value was immense in terms of setting clear objectives and ensuring progress toward them.’ What is the role of advisors? Defining the role and expectations of board members is an important element. Franchise Accountants recommends a brief be developed as to the nature, duties and expectations of operating in an advisory role. How many advisors? In our experience, the number can vary from one to eight. Sometimes a smaller group can have better dynamics than a larger group. The number of advisors can be dependent on what stage of the business life cycle you are at. How to select advisors? Typically, you are looking for the right fit. Finding advisors with the right profile who you can work with requires assessing skills, experience and chemistry. It’s worth considering getting some advice on how to work through short listing the right candidates. It’s about filling in the skill gaps. Franchisors have some unique points of difference from other types of businesses. Advisors who understand the nuances of franchising and have been exposed to a range of franchise environments would be advantageous, and can better leverage their commercial knowledge, skills and experience.

Next steps If you are interested in establishing an advisory board, contact Philip Morrison from Franchise Accountants. ‘We have a deep knowledge and Advertiser Info understanding of the Franchise Accountants franchise sector gained over www.franchiseaccountants.co.nz many years,’ he says. ‘We’re Contact happy to offer an initial Philip Morrison complimentary meeting to P 0800 555 80 20 discuss your requirements M 021 22 99 657 further. Call me and let’s pmorrison@franchiseaccountants.co.nz talk.’ Franchise New Zealand

Autumn 2020

Year 29 Issue 01

Westpac New Zealand Franchise Awards 2019

Winner

Service Provider of the Year

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info@franchiseaccountants.co.nz www.franchiseaccountants.co.nz

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