Franchise New Zealand - Year 29 Issue 02 – Winter 2020 by Franchise New Zealand

BUY YOUR OWN BUSINESS

Winter 2020

franchise.co.nz

Year 29 Issue 02 $8.95

Stronger together how franchises offer strength in numbers

funding options | new opportunities | support matters | facing redundancy endorsed by

Westpac Directory of Franchising Over 275 different franchises

We Speak Your

Language At CrestClean we are hugely proud of our cultural diversity with franchise owners from over 54 countries, all operating successful cleaning businesses.

To celebrate we invited some of our franchise owners to share their stories in their first language. In a series of unique individual videos, hear what they most enjoy about being a CrestClean business owner.

crest.co.nz/english

WATCH THEIR STORIES

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crest.co.nz/mandarin

crest.co.nz/fijian

crest.co.nz/korean

crest.co.nz/spanish

crest.co.nz/fiji-hindi

crest.co.nz/globalsuperstars

We have franchise opportunities all around New Zealand. Call for an information booklet: 0800 273 780 or visit crest.co.nz

Find us on Social Media!

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/crestfranchises

@crestclean

WHEN EXPERIENCE COUNTS I have known Scott for some time now and he has been our “go to” legal expert for Para Rubber. Commercially extremely astute with an excellent understanding of the franchising industry, Scott has assisted in everything from revamping our franchise agreements to assisting in disputes.

Goodwin Turnerare franchise specialistswith a teamof industryleading legal experts. Youcan be assuredof receiving practical commercialadvice andindividually tailored solutionsthat will addvalue to your business.

During the Covid crisis he was the only person with a proper understanding of the commercial lease situation. With his assistance we were able to resolve most of the lease disputes we encountered to reach a favourable outcome. Vaughan Moss Franchisor – Para Rubber NZ

For sound legal advice you can rely on – call us today.

Global Law Experts Franchise Law Firm of the Year – 2014-2020 Who’s Who Legal Recognised Leader in Franchise Law – 2017-2020

Scott Goodwin Director & Principal

Franchising | Property | Intellectual Property | Employment | Commercial&Contract

099737350info@goodwinturner.co.nz goodwinturner.co.nz

Looking for a business with heart?

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Join Freedom Drivers

Make a difference in your community The day before lockdown started, we made a last-minute dash to collect the previous issue of this magazine from our wonderful printers, Crucial Colour of Penrose. They had moved heaven and earth to get it ready two days early so that we could get copies out to our readers. It was just as well, because we soon saw massive demand for both our print and digital versions.

Are you looking for a flexible lifestyle business building community relationships in a growing sector?

Then we shut the doors and started to think, ‘What do we do next?’ Being owners of a small independent business, we were very much on our own in decision-making – and the more we talked to franchisors on Zoom, the more we were reminded of the tremendous value of being part of a franchise team. As Walter Payton, the American Football player said, ‘We are stronger together than we are alone.’

Are you kind and caring? A good communicator who enjoys driving? Freedom Drivers provide affordable, personal transport and assistance for all ages. Full training and ongoing support provided.

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You can read some examples of some of the things franchisors did to help their franchisees during that remarkable period on page 30. These made us think this was also a good time to look at some of the many advantages that franchises have through their strength in numbers – so that’s what our cover story is about (page 6). Those advantages matter now more than ever. During lockdown, many people stopped the daily grind, gave up routine and commuting, and thought about what they really wanted from life. The economic impact of the pandemic has also made many people reconsider their futures. At times like these, owning your own business offers many benefits, but you’ll want all the help you can get – which is why buying a franchise makes a lot of sense. The following pages also contain vital advice on various topics: finding funding (page 13), facing redundancy (page 25), getting good advice (page 40) and financial resilience (page 66). We also look at the future for franchising (page 44) and explain why many franchises are expecting to grow. There’s plenty of food for thought.

Childcare Fun

We are looking for people who know how to operate a good business and manage a dedicated team of staff, as well as sharing their passion for quality education. • Each JUST KIDZ centre is purpose-built, often within new developments where there will be a ready demand • High quality facilities and resources are put in place right from the start • Investment level $600,000 plus, subject to location

Contact: Vanessa Henry Vanessa@justkidz.co.nz 021 204 3410 www.justkidz.co.nz

Finally, thanks to our own team for their support during this time: Sally and Eve, who worked from home throughout; our writers and designer; our advertisers; our friends at the Franchise Association; and especially our sponsors, Westpac and Franchise Accountants. Stronger together! Simon & Lorraine Lord Publishers, Franchise New Zealand PS. If you want another copy of this magazine for yourself or a friend, call 0800 FRANCHISE or visit www.franchise.co.nz to get a free print or digital issue

PUTTING PEOPLE in BUSINESS

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Published by: Franchise NZ Marketing Limited PO Box 308 089, Manly 0952 New Zealand P 0800 FRANCHISE (0800 372 624) info@franchise.co.nz www.franchise.co.nz ISSN 1172-059X (Print) ISSN 2324-5204 (Digital) Designed and produced by CDQ Design for Marketers P 021 64 45 45 paul@cdq.co.nz Principal: Paul Donovan

Finding Funding In When Support Really Matters Challenging Times Daniel Cloete of Westpac How does being part of a offers a banker’s perspective franchise help when the on franchising unthinkable happens?

STRONGER TOGETHER

Want to own your own business? Buying a franchise can give you some big advantages over going it alone

What do the expected recession and redundancies mean for franchising?

Welcome to New Zealand's BUY YOUR OWN BUSINESS magazine 6 Stronger Together Having strength in numbers can offer new franchisees big advantages 9 Passive Earner Ticks All The Boxes A Speed Queen laundromat provides a healthy, nearpassive return on investment 10 Find Out About Franchising Free advice and resources online for franchise buyers 11 Overcoming Pests And Pestilence Helping businesses recover from lockdown means more demand for Ecomist franchisees 13 Finding Funding In Challenging Times Daniel Cloete of Westpac offers a banker’s perspective on franchising and the Covid-19 environment 14 Driven To Succeed InXpress seeks people to build a good income from a small investment 15 Living Up To Expectations V.I.P. franchisees find security, certainty and support in a business of their own

16 Updates Some recent news stories in brief from our website and newsletter 18 A Business Built On Trust Paramount Services offers security, stability and support for new franchisees 20 Pulling Together For The Future A one-day Franchise Summit planned for October will help franchises re-focus 23 Help People Upskill NZA Apprenticeships wants managers to build businesses supporting young workers 24 Hair Today, Hair Tomorrow Just Cuts franchisees know hair still grows in good times and bad 25 Redundancy – Time To Be Your Own Boss? Facing Redundancy? We look at the pros and cons of buying a franchise 27 Changing The Buzz Looking for a new career that brings joy? sKids have opportunities right now 29 Solid Opportunity Touch Up Guys needs new guys – and girls – to meet demand

Opportunity Knocks

Winter 2020 Year 29 Issue 02

44 Opportunity Knocks What do the expected recession and redundancies mean for franchising? Simon Lord and Nathan Bonney share some insights 47 First Steps Cleantastic needs great 34 Essential Services franchisees to be their Oncore’s repair & own boss maintenance management 48 Safe & Secure franchise is recession-proof Jim’s Test & Tag is a thriving 36 Danger Signals business in a growing Beware – some business industry opportunities may not be all 49 Rights & Wrongs they seem Stewart Germann and 37 Long Term Planning Khushbu Sundarji review Franchize Consultants shares lessons from recent cases 5 post-Covid franchisor involving three well-known leadership tips New Zealand franchises 52 Westpac Directory 39 Buy Into Growth of Franchising Spray & Wash franchisee finds Comprehensive details and quality service pays off investment levels for over 40 Get The Right Advice 275 franchise and master Buying a franchise can be a franchise opportunities. great way to get into your own Also includes advisors and business – but using the right index to advertisers advisors is essential 66 Riding Out The Storm 43 Heart And Soul Philip Morrison offers Dream Doors franchisees advice on financial transfer management skills resilience for franchisees into a business of their own and franchise buyers 30 When Support Really Matters How does being part of a franchise help when the unthinkable happens and the whole country goes into lockdown?

Westpac Directory of Franchising Over 275 different franchises

Editor Simon Lord

Contact

For information about subscriptions, advertising or other matters, please ring us on 0800 372 624 or email Business Development info@franchise.co.nz Sally Knight Copyright Production Manager Eve Brown

Writers Glenn Baker Crispin Caldicott Ross Lindsay Catherine Lord

Submissions

62 Specialist Advisors

The publisher in its sole discretion reserves the right to refuse to publish any advertisement received if the publisher considers that the publication of such advertisement would be undesirable in any way.

64 Other Services

Disclaimer All franchise and business opportunity features included within this publication are paid advertorial approved by the client concerned. Inclusion of any franchise system, business opportunity or professional advisor within this magazine does not imply endorsement by the publisher or the FANZ. Persons entering into franchise agreements are strongly advised to seek their own professional advice. Neither the publisher nor the FANZ accept any responsibility or liability for views or claims expressed in Franchise New Zealand. Opinions expressed by contributors are their own and not necessarily endorsed by the publisher or the FANZ.

Cover: www.istockphoto.com/4x6, Leontura, msan10, yogysic

52 Franchise and Business Opportunities

Want to own your own business? Buying a franchise can provide you with some big advantages over going it alone

elcome to the new normal. The world has seen a lot of upheaval in the past few months and many people have started to look at making changes to their lives as a result. Spending more time at home, more time with loved ones, and less time stuck in traffic offered a glimpse of a different type of life – one where you can choose where you live and work, and be in control of your own time. Job security is also an issue for some. As a result, you may be considering the option of buying your own business. Owning your own business isn’t an instant route to riches, of course, but it does enable you to control your future in a way you can’t as an employee. Owning your own business can be risky, though. Starting a new business – or even taking over an existing one – is hard. You need a viable business model, a reputation and the right equipment and connections. You need finance and you need customers. You need to be good not just at doing whatever you do, whether that’s fixing windows or managing freight, but at running a business: marketing, managing cashflow, pricing and negotiating, to name a few key activities. Not many people have all those skills when they start, which is why many small businesses never get off the ground. If you’re used to having a team of specialists around you, being your own boss can also make you feel very isolated. Buying a franchise, on the other hand, means that you will be joining a new team where you will enjoy strength in numbers. Although you still own your own business, you’re also part of a much bigger operation. You’ll get the training, systems, marketing, help and support you need to have the best possible chance of success. You’ll have more options when it comes to funding, because banks know the value of good franchise models (see page 13). And when something goes wrong (as inevitably happens sometimes), you’ll have all sorts of help and support available – read the article on page 30 to see how franchisors rallied to help their franchisees when Covid-19 hit. Buying a franchise also means that you can take your existing experience and abilities and channel them into something new. It’s just a question of matching your skills, goals and attitude to the right opportunity.

Strength in training Over the years, we’ve talked to hundreds of people who have changed careers through buying a franchise: bankers who have bought cafés, IT experts who build kitchens, and retailers who took up lawnmowing. That’s reassuring, especially if you are currently facing redundancy (see page 25). In some cases, franchisees have gone from knowing almost nothing about their new industry to winning awards for their performance.

How is this possible? Well, franchisors select franchisees based on ability rather than experience, then train them in exactly what they need to know to run their own business. This training will vary according to the complexity of the franchisee’s role and the degree of familiarisation required with new equipment and/or systems. For example, a training programme designed to help you run a pizza franchise – where you will be producing product, recruiting, training and managing staff working shifts, running a retail and delivery operation, and complying with health & safety requirements – is going to be rather longer and more detailed than one aimed at a courier franchisee. But whatever the technical requirements, the training provided by any good franchise should also cover the administrative, financial and marketing tasks required to run a business profitably. It should provide the systems to help you do that, too: many franchises these days provide quite sophisticated tools to help you manage your time, boost your performance and compare your performance with other franchisees. All this provides a level of support that independent business owners can only dream of – and increases your odds of success.

Strength in opening Once you’ve completed your training, you’re theoretically ready to run your own business. In practice, there is another stage to go through – opening the business itself – which requires the detailed input and support of the franchisor. This can be divided into two types of assistance: business preparation and personal preparation. Business preparation In the case of a premises-based franchise, your new location has to be selected, designed, equipped and stocked to the franchisor’s specifications. For this reason, the franchisor will usually be heavily involved in the process. Assistance may cover the areas of: • Site selection

• Staff selection and training

• Lease negotiation

• POS and IT set-up

• Premises design and fit-out

• Opening promotion

• Initial stock ordering Where the franchise is a mobile or home-based one, preparation will usually include: • Vehicle leasing or purchase

• Initial stock & supplies

• Signwriting

• Office set-up

• Equipment

• Initial market promotion

• IT systems All this means that you can start your business confident that you’ll have everything you need, and will be free to focus on your customers. Personal preparation No matter how well a new franchisee performs in training and work experience, opening your own business is inevitably a nerve-wracking time. This is the business in which you have invested and on which you are going to be relying. Nerves are normal.

Stronger 6

Franchise New Zealand

Winter 2020

Year 29 Issue 02

But although this is a new experience for you, your franchisor will have done this many times with other newbies. They’ll usually supply an experienced field manager to support and work with you in your own outlet or territory both before and immediately after opening. The field manager will help to reduce your nervousness by ensuring that everything is set up properly so that you can apply your training. Once you are up and running, expect them to stay with you for long enough for you to feel reasonably comfortable operating on your own. They are there not to run the business for you, but to ease you into independence. The amount of time that this takes will vary enormously. In food or retail businesses, a week or so of on-site support before and after opening would be quite usual. In some franchises – particularly service-based ones – the training and opening periods may overlap if, say, the franchisor’s representative goes out to meet prospects with you and helps secure your first clients. As you can imagine, the strength of having experienced support like this makes a big difference to the speed with which you can get established – and start making money.

Strength in operating profitably Once you are comfortable with the day-to-day operation of your business, you should really start to see the power of the franchise kick in. When it does, you’ll be able to access a range of benefits not available to nonfranchised businesses. These include: Buying power. A sizeable franchise can negotiate good bulk-buying arrangements not only on product but on services such as insurance, telecommunications, IT, fuel and even on financial services such as credit card and EFTPOS and borrowing arrangements. This is such a massive benefit for franchisees that we call it ‘franchising’s secret advantage’ – see www.franchise.co.nz/articles/2947. Field visits. Visits from field managers and other specialists can be incredibly valuable. While part of their function is to ensure compliance with the franchise’s systems, the major focus is on helping you build your business – finding opportunities for improvements in sales, service and cost control. Field managers are like free business consultants – find out more at www.franchise.co.nz/articles/2051. Marketing & merchandising. Most franchises have a national marketing fund to which franchisees contribute. The franchisor administers this, often in consultation with the franchisees. They’ll also keep your product or service up-to-date with the latest trends, from changing customer tastes to new technology – something that can be a big distraction (and cost) for independent operators. Ongoing training. This ensures that franchisees and their staff are kept up-to-date and provides an opportunity to share solutions to common problems. It not only helps maintain consistency of standards throughout the network, but can also help you build relationships with other franchisees and ensure you feel part of a network. Running a business by yourself can be a lonely experience, but being part of a franchise means always having someone to share your triumphs and disasters with.

Management & business advice. Experienced franchisors provide assistance in areas such as goal setting, cash management and exit strategies. In addition, standardised computer systems make it possible to ‘benchmark’ your business against others in the system, enabling you and your advisors to see at a glance what you are doing well and where you might find room for improvement. Compliance. With increasing legislation in areas such as health & safety and employment law making life more complicated for operators in many industries, being part of a franchise that works out systems for you can be hugely valuable. Product development. While franchisees focus on the customers, franchisors focus on the future to ensure that products or services are constantly improved or replaced where appropriate. The franchisor will also monitor the competition and advise franchisees of any developments. Staff matters. Your franchisor may provide assistance in the recruitment and selection of staff, as well as advice on how to keep them motivated and reduce staff turnover. This also helps the franchisee maximise profits. All of these benefits add up to provide franchisees with the sort of financial and operational advantages that independent business owners can only dream of.

Strength in yourself For anyone looking at moving into their own business, then, franchising has a lot to offer. You’ll have the support and guidance of the franchisor behind you, and you’ll be provided with systems to help you handle most of the practical obstacles along the way. You won’t have to create products or services to sell, won’t have to work out where to source them or how to price them, and you’ll have the benefit of an established brand name that will bring customers to your door. You’ll also have the reassurance that a number of other franchisees have been before you and proved that the franchise model works. But the success of your own business will still depend very much on your own efforts, and that’s where determination and commitment matter more than anything else. Franchisors say that the biggest single obstacle which faces people moving from employment to self-employment for the first time is the need to change your mindset from ‘doing a job’ to ‘managing your own business.’ ‘There’s more to it than just getting used to the idea that you won’t be getting a regular pay cheque every week,’ as one franchisor says. ‘You have to accept that if you want your business to grow, it’s up to you to grow it, and if you have a problem, it’s up to you to fix it.’ The good news is that, with a franchise, you have someone who understands your business inside out to turn to whenever you need advice. If you want to own your own business, then, franchising offers you the chance to do it with real help and support behind you. In a time of uncertainty there’s strength in numbers, so make sure you’re part of a team where the numbers are on your side. Turn to page 10 for more tips about finding a franchise to suit you.

together franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Opportunity: Retail

PASSIVE EARNER

ticks all the boxes A Speed Queen laundromat provides a healthy, near-passive return on investment – even when everything else is shut down

Sanjay Kohi: ‘We are in charge of our own destiny’

responding to customer queries and managing individual machines. For example, if a token gets stuck or an ‘error’ light is displayed on a machine, Sanjay can instruct the customer to load their washing into another machine which he can then start remotely.

usiness ownership often means gruelling long hours, but Speed Queen does things differently. Speed Queen is a turn-key laundromat business that stands out for its ability to generate regular passive income for next-to-no-time spent on site.

Remote monitoring of the laundromat on his smartphone through instore security cameras adds further peace of mind.

And during the recent lockdown, self-serve laundromats were deemed an essential business, meaning they could continue trading (and making money for their owners) when many other businesses couldn’t.

Speed Queen has been around since 1908 and it has been operating in New Zealand for 25 years. It is the world’s oldest and largest manufacturer of commercial laundry equipment, and leading-edge technology has long been a feature of the brand.

Together with a business partner, Sanjay Kohi opened his laundromat in the Hamilton suburb of Dinsdale three years ago. While maintaining full-time jobs, they have built it up from scratch while rarely having to set foot on the premises – and it went on earning during Level 4. While that was good news, Sanjay says their primary motivation was to generate good income at all times without being stuck in the business 9 to 5. ‘We don’t want to work all hours until we reach retirement age, and Speed Queen offered something that seemed to meet our goal. ‘Speed Queen researched a good location for the laundromat and supplied all the equipment and systems we needed to get up and running,’ says Sanjay. ‘They also gave us recommendations, marketing information and plenty of advice based on their experience. But we still have the freedom to make decisions ourselves; it is our own company and our own name, and there is no-one saying, “You must do it this way.” We are in charge of our own destiny.’ Sanjay admits he was also sold on the fact that there are no ongoing franchise fees to pay – it’s simply a case of investing in the equipment up-front. With the US-built machines virtually indestructible, Speed Queen owners can expect an average of 15 to 20 years of reliable service. ‘In fact, our first laundromat has gone so well that we are now looking at setting up a second business,’ he smiles.

New technology makes it simple Royce Little, Speed Queen’s head of laundromat sales, describes laundromats as, ‘Almost the perfect business opportunity – there are low rents; zero staff; potentially cashless operation; and remote management. ‘While the washers and driers themselves are incredibly robust, it’s the way that we have matched them to new technology that has boosted the overall appeal of this business opportunity. It means that you could theoretically live in the Bay of Islands and operate a business in Invercargill!’ Sanjay loves the fact that he can manage the laundromat remotely simply using an app downloaded to his smartphone. The app allows him to access marketing and support functions, and to get operational reports, as well as resolve any issues within the laundromat – such as franchise.co.nz – PUTTING PEOPLE IN BUSINESS

A long pedigree

Most recently, cashless operation has been introduced. ‘Going cashless has not just enabled complete remote operation, but also eliminated any security and health issues associated with the handling of cash,’ explains Royce. It also made it easier for the laundromats to continue to operate through the Covid-19 lockdown as an essential business with strict cleaning guidelines. Sanjay is confident that the business is both future-proof and recession-proof. ‘People will always have to wash and dry their clothes – you can’t get away from that fact,’ he says.

Easy operation, excellent return When it comes to opening your own laundromat with Speed Queen, Royce says, ‘We’ve done all we can to make this pretty much a turn-key business and we will hold your hand through the process. ‘We offer a solid financial package and won’t give the green light to anyone unless the fundamentals are right – site selection, demographics and parking. We’ll also assist with all the required council regulations.’ Showing the appeal of the business model, Royce says that Speed Queen laundromats attract a broad range of investors. They include a retired CFO, some dairy owners who put up a deposit and opened one next to their shop, and a group of executives in their twenties who wanted a money-earning sideline without interrupting their careers. ‘The required deposit is around 30 percent – between $75-100,000 – and the return on total investment is in the region of 20-30 percent. That’s a lot more than you’ll get from the bank, and we’ve had some owners do much better than that! ‘Right now, we’re looking to hear from anyone who has the desire to build a successful business in any part of the country. With cheap rent, no staff, cashless operation, remote management, and a high level of business security for these uncertain times, I think you’ll find the Speed Queen opportunity ticks all the boxes.’

Advertiser Info

Speed Queen www.speedqueen.co.nz Contact Royce Little P 0-9-528 5600 royce@speedqueen.co.nz

FIND OUT ABOUT FRANCHISING Franchise New Zealand’s website has plenty of free advice for franchise buyers

www.franchise.co.nz/article/ What to think about when buying a franchise

ur popular website has many useful resources for business buyers – including advice, information, checklists and a searchable Directory of almost 300 different franchise brands. Here are links to some of our most popular articles: just enter www.franchise.co.nz/article/ then the number shown – eg. www.franchise.co.nz/article/81

Ten key stages in choosing the right franchise for you

To start your journey, have a look at these three articles:

What can you afford?

www.franchise.co.nz/article/ Franchising for beginners

A safer path to self-employment

2825

What’s the point of franchise fees?

368

After reading these, if you decide that buying a franchise would help you achieve your business, financial and personal goals, then you will want to work out what type of business would best suit you. Owning your own business is very different from working for someone else, and may mean learning more skills. You might be great at sales, but what do you know of business management, for example? A franchise is a good choice, because it will give you training, support and systems in those areas. If you’re going for a complete change, you might want to follow a passion (eg. for food, fitness or education), or you might be motivated by a change of lifestyle (eg. getting out from behind a desk to mow lawns, or moving from the city to somewhere with less traffic and lower house prices). You might even be seeking a semi-passive income. Here are some articles to help you think about what’s available, what might suit you and help you work your way through the maze:

Profit from Change and a Smile

568 639

A buyers’ guide to different types of franchises

2890

The advantages of moving to the regions

2398

Turning your passion into a business

3148

Franchises are available in a huge range of industries, and vary in cost accordingly. What matters is not how much you have to spend, but how much debt your new business can afford to service. Don’t try to borrow more than your business can repay – lack of capital kills a lot of businesses. Decide what your own goals are. If you operate them properly, most franchises should provide a fair wage for the hours you put in, a return on investment and a potential capital gain when you sell them. What do you realistically want to achieve in each of these areas? Can your chosen franchise deliver it? You can only answer all these questions by careful research, and an honest evaluation of your own situation. Here’s how to start: www.franchise.co.nz/article/ 10 financial reasons to buy a franchise

2790

What can you afford?

2397

Funding your franchise

2608

The above hints and links will get you started on your researches. To read more, and access all the above live links in one place, go to www.franchise.co.nz/article/2903.

The Smart Choice. Become a smart business owner with Milestone Homes. This is a unique opportunity to enter the exciting and dynamic business of new home building in a market segment that is poised for significant growth in the years ahead.

Experience & knowledge in the Oil Change industry gives you everything you need to run a profitable & successful Franchise.

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Oil Change Kings is a great brand to join. We take great pride in the service we provide. Oil Change Kings have a special philosophy - we give motorists an experience they love & create customers for life! For info about our unique systems and support contact:

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FRANCHISE RECRUITMENT MANAGER

jeremy@directionsltd.co.nz

™

oilchangekings.co.nz

Franchise New Zealand

Winter 2020

Year 29 Issue 02

Opportunity: Business & Commercial

overcoming

PESTS AND PESTILENCE

Helping businesses recover from lockdown means more demand for Ecomist franchisees

hen businesses and commercial premises were allowed to reopen at the end of Level 3, many owners and managers discovered they had a problem on their hands with rodents and insects that had taken full advantage of the lockdown. They turned to Ecomist, whose franchisees around the country were suddenly very busy helping new clients to eradicate the problem. ‘Our programmable dispensers help businesses maintain pest-free environments for their customers and staff, and in the case of food outlets are a vital part of their Food Hygiene Certification,’ says Ecomist General Manager Ian Robertson. ‘Ecomist franchisees also help with sanitising issues and, where there are bigger issues with rodents or perhaps infestations, put their pest management qualifications to good use and get rid of the pests. ‘Clients include a variety of businesses such as cafés and restaurants, fast food outlets, aged-care facilities, child-care facilities, banks and many more. All a business has to do is make an enquiry on our website or call 0800 75 75 78 and the local franchisee will be in touch directly.’

A genuine New Zealand business Ecomist is a New Zealand company through and through. The company’s range of aerosol-based insect repellents and killers, surface barrier sprays and insect grenades, all use chrysanthemum daisy-based natural pyrethrums. These, along with their odour neutraliser and fragrance products, are all manufactured at the franchise’s Rotorua base by parent company Damar Industries.

• Customers can order and pay for products online via the Ecomist website, which experienced record sales of pest control products during lockdown. Orders are fulfilled by local franchisees, which provides steady and recurring income while allowing franchisees to develop and nurture ongoing relationships. • Many franchisees also sell Ecomist products through local retail outlets, with the ArmiSan hygiene range providing a valuable new opportunity for them. • The commercial side of the business sees franchisees (or their staff) providing an ongoing service with the programmable aerosol dispensers that disperse insect killer or odour neutraliser, as well as sanitising and pest control programmes.

Opportunity knocks down south With 18 franchises throughout New Zealand, ‘Ecomist has a very satisfied and very stable franchise network,’ says Ian. ‘However, opportunities to join the team do arise occasionally, and we have one right now in Otago/ Southland. This is an established business which will be competitivelypriced for an entrepreneurial self-starter who has solid business acumen and the drive to grow this region into one of Ecomist’s leading performers.’ While the franchise covers a large area (from Oamaru to Invercargill) and could best be managed from a Central Otago base, Ian says there is sufficient potential to consider working with a new franchisee to split the original territory into two or three new territories, one or more of which they could then on-sell. ‘Whilst some previous experience with pest control would be beneficial, it is not essential as a new franchisee will be given on-the-job training in the Ecomist systems and processes,’ says Ian. ‘In addition, any new franchisee will be expected to undertake external training to achieve a Level 3 qualification in urban pest management.’

‘There’s no doubt that the addition of these hygiene products will help strengthen the overall Ecomist service, and the business model for franchisees,’ says Ian.

One of the most appealing aspects of the Ecomist opportunity is the exclusive franchise territories, which mean franchisees support each other rather than competing for business. ‘Franchisees retain full margin on all aerosol and hygiene products sold, and only pay royalties on their pest control work,’ Ian explains. ‘A marketing levy on the sale of all Ecomist aerosol and hygiene products goes into a national marketing fund to be spent on promoting the Ecomist business nationally and locally. This is targeted at providing franchisees the opportunity to drive revenue and reap the rewards of those marketing initiatives and their own hard work.’

Three sources of income

The time is right now

With the high demand for sanitizing products in New Zealand, Damar was able to use its resources to manufacture a range of hygiene products, including high-grade hand sanitiser gel in pump bottles, along with an aerosol disinfectant surface spray. As a result, Ecomist is about to commence offering these products for sale as part of its expanded range under the sub-brand ArmiSan.

Ecomist provides its franchisees with three solid and recurring revenue streams across both the commercial and residential sectors: Ecomist franchisee Dave Gerrie keeps local businesses safe and healthy

Following the surge in online sales, Ecomist conducted a survey that highlighted the brand’s excellent reputation and strength in the marketplace. Referrals play an important role in the success of any business, and 62 percent of the survey respondents said they had heard of Ecomist via word of mouth. For someone looking to invest in the Otago/Southland franchise, Ian says the timing for getting on board couldn’t be better. ‘The combination of this demand with multiple income streams and recurring sales offers solid ongoing revenue growth for franchisees,’ Ian concludes. ‘In these uncertain times, that provides a welcome serving of certainty for the right people. Contact me to find out more about Ecomist.’

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Advertiser Info

Ecomist Systems www.ecomist.co.nz Contact Ian Robertson M 0274 334 513 ian.robertson@ecomist.co.nz

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Buying a Franchise: Financial Matters

FINDING FUNDING in challenging times Daniel Cloete of Westpac offers a banker’s perspective on franchising and the Covid-19 environment

Daniel Cloete

he ups and downs created by the Covid-19 pandemic and the resulting shock on both the demand and supply side of the economy has severely influenced many industries. In some industries, and in companies that can pivot quickly, it has also created some opportunities.

Given these positives, the business model of your chosen franchise may stack up extremely well – providing the level of sales in the ‘new normal’ can support the profitability of the business the way it was originally designed to do.

The economic upheaval has made it difficult to identify profitable businesses and increased risk. At the same time, it also opens up new opportunities at more realistic prices. Now, with borrowing costs at historically low levels, could be a good time to investigate some of these opportunities. But is funding available?

In addition, you may be able to afford a rather larger business than might have been the case before. The golden rule for business funding has always been not, ‘How much can I borrow?’ but, ‘How much can my business afford to make repayments on?’ With lower funding costs, your dream business could be more within reach than you thought.

The Reserve Bank’s May Financial Stability Report talks in general terms about the availability of funding and the position around capital and liquidity buffers for banks. It says:

Buyer beware

‘At the outset of the pandemic the banking system had significant capital and liquidity buffers, built up due to both regulatory requirements and several years of favourable banking conditions. These buffers can now be used to support their customers’ long-term economic future. Our economic stress test analysis suggests banks can continue to lend and prosper through a broad range of adverse scenarios.’

Business funding and franchising

Those are the upsides. At the same time, though, whatever type of franchise you are interested in, you need to carry out some very realistic ‘What if?’ worst case scenarios to ensure that you (and your banker) are comfortable with any specific risks presented by the particular business or industry into which you are entering, especially currently. Talk to advisors who really know the industry and specialist franchise accountants, lawyers and bankers. This is always good advice, but it is more vital than ever at the moment to ensure that you make the right decision for your future. Here are some key points to look out for:

The initial and ongoing support provided by well-structured and successful franchises results in franchisees having a lower failure rate than independent businesses. In addition, franchises often perform better than independents in recessionary times. But what has changed as a result of Covid-19? Is now the right time to take out a loan, or to invest a redundancy payment or the equity in your property in a franchise? Will it be hard to fund a new venture, or will the bank impose onerous lending conditions on businesses?

• It’s important to assess risk properly;

There is no doubt that you, your accountant and your bank want to look a lot more closely at the numbers than might have been the case a year ago. Many sources of funding may have dried up, but the funders who really understand the franchising business model will still be able to assist.

• Whichever the industry in which the franchise you are looking at operates, there are likely to be others in the same area. Some other franchises may have better fundamentals, like rent, funding cost, locations, buying power, etc. Shop around.

One of the strengths of franchising is that you can compare results and projections through benchmarking against other outlets and get to a much more informed position before deciding whether to proceed. In this market, a solid profitable business that is built on a proven business model may present a lot less risk both to you and your bank than some highly speculative property investment that creates strong negative cashflow or a small, unsupported business.

Positive factors With funding available, now could therefore be a good time for you to consider a new franchise opportunity or realise the dream of owning your own business. Despite the economic downturn, there are several factors that work in your favour: • Funding costs have dropped dramatically; • There is decreasing competition in some sectors; • Good staff may now be more available and affordable in your sector; • Good locations may be more readily available; • Rents may be more reasonable; • Initial rent-free periods can assist new businesses; • Landlords may be much more flexible and be prepared to make fit-out contributions. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

• Getting the fundamentals of the business right, and understanding the particular franchise’s model, are more important than ever; • Do the numbers (with the right advisors) to convince yourself that this is a real opportunity; • The more correct (and up to date!) information you can supply your banker, the easier it will be to get finance;

• Do not overpay for existing businesses – their profitability may have dropped a lot in the last six months and the risk premium (the rate of return you should expect on your investment) would have gone up as well. In general, lower prices are being paid for small businesses at the moment. Of course, this may also mean you can afford an opportunity that was out of your reach last year.

Opportunities abound While the talk about the doom and gloom of the world’s economies currently seems relentless, it is also true that with every obstacle there is an opportunity. In New Zealand, we are not immune to the economic issues around the world, but it may pay to take a longer-term view. Experienced business people know that now can be a time of opportunity. If a franchise is well-structured, the numbers stack up and you have the ability to make things happen, it’s worth investigating your options. Many a good business has been started in bad times …

About the Author Daniel Cloete is the National Franchising Manager for Westpac. For more information, contact your local Westpac Franchise and Business Banking Specialist on 0800 177 007 or email: franchising@westpac.co.nz The information contained in this article is intended as a guide only and is not intended as an exhaustive list of matters to be considered. Persons entering into franchise agreements should seek their own professional legal, accounting and other advice.

InXpress seeks people to build a good income from a small investment

Opportunity: Business & Commercial

DRIVEN TO SUCCEED

aving ventured into the corporate world in the Philippines at age 20, Eugene Rusel worked in IT while taking part-time jobs teaching in a university and selling real estate. Following his dreams first to Malaysia and then Australia, Eugene chased higher-paying roles with improved exposure to new ways of doing business. After 15 years, he felt he had the life experience, the skills and the work ethic to take a real stab at running his own business. The next step was finding an opportunity where he could go further than just making a living and really excel.

‘We focus on smaller clients who can benefit the most from our massive buying power with the courier companies and appreciate our straightforward systems. Once a franchisee has set up a new account, the customer just needs to log into our WebShip Plus booking system to arrange everything from single shipments to multiple orders on an easyto-use platform. WebShip Plus manages quotes, invoices and shipment tracking; the courier company collects the parcels and arranges customs clearance.

‘With my experience, I wanted to take an existing business model and run with it, rather than get bogged down setting up a brand-new business and brand,’ he recalls. ‘Also, I wanted to maximise my chances of success. Running a franchise eliminates certain risks that new entrepreneurs would usually encounter.’ Eugene heard about InXpress and, in July 2018, started his own business. He hasn’t looked back since.

Three big benefits

Recurring income Founded in the UK in 1999, InXpress handles logistics for SMEs to save them time, money and hassle, using innovative technology to make it easy for companies to send packages anywhere in the world. The company’s 380-plus franchisees seek out new clients, identify their issues and suggest solutions. ‘They are responsible for customer acquisition, and then benefit from the recurring income their clients generate,’ explains Geoff Hargreaves, the company’s Franchise Development Manager. ‘The investment is just $29,900 +gst and, once established, a franchisee can achieve an income of NZ$20,000 a month – or even more!

There were three major factors that convinced Eugene to join InXpress. First, the business has very low overheads and operating costs, and can be directly scaled up as you grow. Second, there’s no need to touch goods – you can focus on growing sales without being directly involved in the shipping process. And third, it’s flexible enough to be run from anywhere – you don’t need a permanent office or large staff, just a laptop, phone and transport. ‘Eugene has shown the sort of commitment and determination to succeed that is an ideal match for the InXpress franchise,’ says Geoff. ‘We have opportunities all over New Zealand for people who can do the same, so if you have some business experience and are ready to fly, contact us today!’

Advertiser Info

InXpress www.inxpress.com/nz Contact Geoff Hargreaves P 0-9-884 9759 sales.nz@inxpress.com

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Winter 2020

Year 29 Issue 02

Opportunity: Home Services

Living up to

V.I.P. franchisees find security, certainty and support in a business of their own

EXPECTATIONS M

John and Estelle Logan

arch 2020 was possibly the worst time ever to start a business in New Zealand, but Katie Bruce doesn’t regret it one bit. ‘I’d been working in hospitality, which is long hours, and with 8-year-old twins and a 5-year-old, I wanted something more flexible. Also, my husband works really hard and I wanted to contribute something better than the minimum wage. My dad had joined V.I.P. outdoor franchise 8 months before and it was obvious the franchise was very supportive, so I went for the indoor one – home and office cleaning.’

‘But being a family means more than that, so we had regular online meetings, newsletters, and even games and activities to keep everyone in their bubble amused. And we also took the opportunity to do some training and goal-setting to help people stay on track.

It soon became clear just how supportive the franchise really is. After training in Auckland and Christchurch, Katie was in just her second week when lockdown brought everything to a halt. ‘V.I.P. were really supportive. Not only did they suspend fees for all the franchisees, but they helped us apply for the wage subsidy and honoured the income guarantee for new franchisees, too. It meant I didn’t have any money worries over lockdown, and now I’m able to work again I have extra clients when I want them. V.I.P. are so on to it!’

‘This really is a very secure business. In fact three of our franchisees who were planning to sell have now taken their businesses off the market because they realise that no matter what happens in the future, the franchise is solid.’

Flexible After 20 years in retail, Patrick Bright has been established just a little longer in his outdoor business in Papakura. ‘It was a lifestyle change for me,’ Patrick says. ‘My wife is a detective doing shift work, and I wanted something flexible that allowed me to look after our daughter and be around at weekends. ‘As well as lawnmowing, I’ve done gardening, gutters, washing windows – there is a lot of work and money out there. Some people don’t realise what we can provide and I’ve had a lot of referrals for all sorts of jobs.’ Like Katie, Patrick has nothing but praise for how V.I.P. handled the pandemic. ‘I was very impressed: they did all the research on dealing with government departments, etc, to ensure we got the right information on IRD relief and wage subsidies. It was the same when it came to getting started again and all the precautions – it was all clearly laid out for us, along with letters to send to clients to let them know what to expect. It reinforced that this isn’t just a business – it’s a family.’

Family feel John and Estelle Logan are the family behind V.I.P. As National Franchisors for New Zealand, the couple have spent 25 years building the business here and weren’t going to let Covid-19 undo the good work. ‘We made the decision right at the start that we would suspend fees, and then gave franchisees every assistance we could to apply for subsidies and other financial relief,’ says Estelle. Godfrey & Dawn Van Boom

Patrick Bright

Katie Bruce

‘Realistically, V.I.P. franchisees don’t have expensive premises or equipment, there’s no rent to pay and minimal fixed costs, so there was no need to panic. Some lost a few customers, but there is plenty of business out there and we will support them in finding new clients.

110 percent support

Dawn and Godfrey Van Boom agree. A former teacher and food technologist who have just celebrated eight years with V.I.P, the couple’s Auckland indoors franchise provides them with the opportunity to work together and enjoy a stress-free life. They have both domestic and commercial customers, and get all the work they can handle through the V.I.P. call centre and customer referrals. ‘V.I.P. are an absolutely wonderful company to be with and support us 110 percent,’ says Dawn. ‘We can’t fault them. During lockdown they kept us super up-to-date with everything, sending out wonderful advice and getting us to think about the future. When we talked to some friends the other day who were thinking of a cleaning franchise, we told them, “V.I.P. hands down – they are the best!”’

A very good time

Bryan Guilford joined V.I.P. outdoors two years ago after 30 years in the supermarket trade. ‘I met Estelle, who was very upfront about the opportunity and told me to talk to some of their other franchisees. They reinforced what she had said – you can earn good money with time, effort and willingness. We have freedom to run our own businesses with this massive support network in the background – as the lockdown proved. Yes, I lost a few clients but I picked up three new ones last week alone! I’d say this was a very good time to get into a V.I.P. franchise.’ Estelle sums it up. ‘With a V.I.P. franchise, you are in control of your own life. Your business will ride the peaks and troughs, you’ll get all the support we can offer, and you won’t have to worry about redundancy or reduced hours. ‘Ring us for a chat to find out more.’ Bryan Guilford

Could you be next?

Advertiser Info

V.I.P. Home Services www.viphomeservices.co.nz Contact Nationwide Enquiries P 0800 84 74 96 Estelle@viphomeservices.nz

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

news

UPDATES FROM OUR WEBSITE Our pick of the top stories from www.franchise.co.nz

Franchise New Zealand is much more than a magazine. To keep up-to-date with news about franchising in New Zealand and interesting stories from overseas, go to www.franchise.co.nz, sign up for our free newsletter and follow us on Facebook or Twitter. Here’s a summary of some recent stories – read the full articles on the site.

BYE BYE GEORGIE PIE

Seven years after McDonald’s brought back Georgie Pie to widespread excitement, the company is taking them off the menu again due to lack of demand. ‘We know there will be disappointed Georgie Pie fans out there, and this is not a decision we have taken lightly,’ said Dave Howse, McDonald’s New Zealand’s managing director. Existing stock of the single flavour offered, Steak Mince ’N’ Cheese Pies, will be run down over the next few weeks. They have already been withdrawn from some outlets. ‘It’s the brand that, for many people, defined a Kiwi childhood,’ we wrote back in 2013, when the return of Georgie Pie made the front cover of Franchise New Zealand. A campaign to bring it back attracted over 57,000

likes on its Facebook page, and when McDonald’s launched its initial trial, ‘The hordes rushed in and we got absolutely slammed,’ reported Mark Rush, who owned the Queen Street, Auckland, franchise. But, like the original Georgie Pie concept which lasted barely 20 years, it wasn’t sustainable in the long term, even though the pies were sold through existing McDonald’s restaurants rather than stand-alone stores. Tastes have moved on, and further ‘Bring back Georgie Pie’ campaigns seem unlikely to succeed.

Economic outlook shadowed but bounce-back to be faster than GFC? Covid-19 will cast a shadow over the economy for years after the virus has passed, says Westpac’s special edition Economic Overview published in May. ‘Consumers and businesses will go into their shells amid high unemployment, falling house prices, and damaged balance sheets. The farm sector will suffer an income hit due to a global recession. And the dearth of international tourists will be keenly felt. Scarring from the Covid-19 recession will permanently damage New Zealand’s long-run productivity, meaning GDP and wellbeing may never fully return to their pre-Covid-19 trends.’ Dominick Stephens, Westpac’s Chief Economist, comments that, ‘Disruptive events tend to accelerate trends that are already in place, and Covid-19 will be no exception. One example is that we have seen an obvious leap forward in the digitisation of the economy, and there will be no going back. That may be the last straw for some firms and a huge opportunity for others, but digitisation is a positive for the economy overall.’ And he continues, ‘Despite the gloom, it is worth pointing out that we are actually forecasting a more rapid economic recovery than after the GFC. For example, we anticipate four years of above-5 percent unemployment, whereas after the GFC there were eight.’

Rent action: start negotiating now

On 4 June 2020, the Government announced temporary measures to be enacted to specifically support small New Zealand businesses through the effects of the Covid-19 pandemic. The proposals have been condemned as ‘too little, too late’ for many, coming as they do after months of inactivity, despite pressure on Government from business and employer organisations including the Franchise Association. Australia announced a Mandatory Code of Conduct for Australian SME commercial tenancies as early as 7 April and many expected New Zealand to follow suit. However, proposals were apparently blocked by Coalition partner New Zealand First. It meant that throughout Level 4 and beyond, while business owners were unable to operate, there was no guidance as to how landlords might respond. A variety of lease conditions, differing interpretations of the same conditions, and differing degrees of sympathy among landlords led to confusion, stress and unequal treatment. Some landlords suspended rents altogether, while others effectively said, ‘Tough, pay up or you’re out!’ Some even sought to enforce annual rent increases due on 1 April while the Level 4 lockdown was in place. The terms The proposals as eventually published require parties to many smaller-scale commercial leases to negotiate the payment obligations to ensure a fair rent is agreed. Negotiations can be conducted in any way agreed by the parties, such as through mediation. Remaining disputes must be resolved through arbitration. This will not apply to situations where a deal has already been agreed between a landlord and tenant, even if the tenant was forced to agree to a poor deal in order to get back into the premises once it was possible to trade again. Take action now Alistair van Schalkwyk of ASCO Legal comments: ‘It is encouraging to see the proposed temporary change to the Property Law Act. The proposal will imply a clause similar to the ADLS sixth edition clause 27.5 into all commercial leases of businesses that meet eligibility criteria. It essentially requires that a fair proportion of rent and outgoings cease to be paid when a tenant’s business has suffered a material loss of revenue because of the restrictions put in place to combat Covid-19. The proposed eligibility criteria for businesses are: • The business has 20 or fewer full-time equivalent employees per

leased premises; • The business must be New Zealand based; and • The business must not have already reached an agreement with its landlord in relation to rent and outgoings reductions in response to the lockdown. In determining what a ‘fair proportion’ is, it is anticipated that the following factors will be taken into account and, in the absence of agreement between the parties, by the arbitrator: • The impact of the Covid-19 restrictions on the tenant business; • Any financial support available to the business; • The business’s revenue and profit levels in recent years; • The business’s ability to financially survive the effects of the Government’s requirements in response to the outbreak of Covid-19; • Any mortgage obligations of the landlord in relation to the leased premises; • The imbalance in the size and resources available to the lessor and the lessee; and • Any other factor that is reasonably considered relevant. If the parties cannot agree, then the parties are required to arbitrate the dispute in terms of the Arbitration Act 1996. The Government will contribute $6,000 inclusive of GST towards the cost of arbitration. While this will cover a significant portion of the costs incurred to arbitrate the dispute and therefore potentially remove a barrier for parties to take it to arbitration for a determination, parties will still need to cover the balance of the costs and it is hoped this will be an incentive for parties to engage in good faith negotiations. It is important to note that the above is based on a minute by the Cabinet Economic Development Committee and the submissions of Justice Minister Andrew Little, so there is still some ambiguity around specifics and, of course, how this will apply in practice. It is anticipated that the amendments will be passed into law around the end of June. However, as it will have retrospective effect, franchisees can now on the strength of this approach their landlords and seek to enter into negotiations.’

Franchise New Zealand

Winter 2020

Year 29 Issue 02

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Four Square franchisee is local hero

Four Square franchisee Quoc Tran has been named the National Winner of the Prospa Local Business Hero Awards. Tran and his wife Thuy Vu have run the store at Waikanae Beach, on the Kapiti Coast, for nine years.

NZ’s Award Winning Franchise Law Team

Tran fled Vietnam as a 13 year-old in 1988, spending six years in refugee camps in Hong Kong and the Philippines before finally arriving in New Zealand in 1994 and taking a job at New World in Paremata. He was joined by Vu four years later and they continued to work for the retailer of many years before buying the Four Square in Waikanae Beach in 2011. 'We couldn't afford to buy a New World so we wanted to make the best of our own "little New World" and create a shop we were proud of,' says Tran. Last year, the couple more than doubled the store's size – an investment they say would have been impossible without the support of the local community. Tran says it feels good to help the community in the same way others have helped him. That includes helping elderly people do their shop and carrying their groceries out to the car, and treating local kids to a free ice cream on their birthday.

Stewart Germann

Khushbu Sundarji

Principal

Senior Associate

Adrienne Church, Prospa's GM for New Zealand, says, 'There has never been a more important time to shine the spotlight on small businesses and say thank you to the hardworking Kiwis that run them. The past few months have been a strong reminder that small businesses aren't just vital for the economy; they also bring people together and give our local communities life.'

In Brief

• The Burger King master franchisee in New Zealand, which is owned by US-based private-equity firm Blackstone, has been placed into receivership. Blackstone has been seeking a buyer for the business since last year. Burger King has around 83 restaurants in this country, all of which are company-owned rather than being operated by individual franchisees. • Restaurant Brands has its second Taco Bell outlet in New Zealand in Auckland’s CBD as part of a wider roll-out plan of approximately 60 restaurants across Australia and New Zealand, with more stores likely to open before Christmas. The first store in New Lynn sold 18,000 burritos and 40,000 tacos in its first month. Unlike the Mexicali Fresh and Mexico brands, individual Taco Bell franchises are not available for sale in New Zealand.

•Specialist franchise skills • BurgerFuel has joined forces with Al Brown & Co. to create a limited edition burger with some New York deli flavour. The Mustang Deli takes inspiration from the Reuben sandwich and combines grass-fed NZ beef with corned beef, along with mustard, pickles, melted cheddar and kimchi in a pretzel bun. • According to a report on Stuff, some lawnmowing franchisees are upset to have been asked to continue paying weekly royalty fees during the Level 4 lockdown. While some franchises suspended fees and other levies altogether while franchisees were unable to work, a Green Acres spokeswoman said the company had frozen fees which franchisees could pay back later. See more on the sort of lockdown support provided by franchisors on page 30.

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

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09 308 9925 www.germann.co.nz 17

Opportunity: Business & Commercial

a business

BUILT ON TRUST

Stanley Siew and Helen Lei

Paramount Services offers security, stability and support for new franchisees

elen Lei and Stanley Siew put their trust in Paramount Services when they bought their commercial cleaning franchise in April 2018 and that trust has been repaid many times over, especially in recent months. Helen, a former warehouse assistant, and Stanley, a former restaurant manager, quickly built a thriving business thanks to the training and support provided by the franchisor – in fact, they even won the Small Business Franchisee of the Year category at the 2019 Westpac New Zealand Franchise Awards. But when Covid-19 hit the country, they found themselves facing totally new challenges. Working as an essential business supporting other essential businesses, Helen and Stanley had to follow strict protocols while on their clients’ premises, to protect themselves while protecting others. They have nothing but praise for the support they received from the Paramount team and their regional customer relationship manager, with assistance on everything from communicating with clients to new procedures and putting signage in place. ‘It’s important to do everything you can to reduce the risk of virus transmission in the workplace,’ says Helen. ‘We all have a part to play in keeping each other safe, and with Paramount’s help we’re confident we can meet the extremely high level of cleanliness required by our clients for their staff, customers and visitors as businesses re-open.’

Busier than ever Helen and Stanley’s goal was to build their business to $160,000 turnover, and they were already well on the way to achieving their goal when lockdown put a temporary dent in their growth. ‘But now everyone is even more aware of the need for workplaces to be clean and hygienic, so we are busier than ever,’ says Helen. ‘We often supply quotes to neighbouring offices in the same building we’re already working in, and because we do a good job, our customers are happy to supply references.’ The couple believe there are two key factors that determine success as a Paramount franchisee. The first is using your initiative. ‘I always tell myself there’s a big difference between wiping a table with your hand and wiping it with your heart,’ says Helen. ‘When you’re 100 percent passionate about what you do, your clients can see it.’ The other key requirement is interpersonal skills, adds Stanley. ‘It’s about effectively interacting and communicating with your employees and customers. These skills create loyalty, value and trust.’

Support never stops Paramount Services began over 40 years ago, but has grown to become one of New Zealand’s best-recognised names – and most-awarded franchises. Helen and Stanley love the fact that founders Galvin and Suzanne Bartlett are still very much involved in the business, while many of the support team have been franchisees themselves and draw on their experience to share knowledge and advice with new franchisees. That relationship has been absolutely vital over the recent weeks as the company, its 160plus franchisees, and almost 2000 clients around the country faced the challenges of Covid-19. Galvin Bartlett confirms that the full lockdown at Level 4 impacted most franchisees, with around 10 percent maintaining work for essential services. ‘75 percent of our franchisees returned to work in Level 3 delivering additional services such as sanitising,’ he reports. ‘Then Level 2 saw most offices opening again, many beginning with an initial deep clean followed by adding high touch-point sanitising, and increasing services from a oncea-week clean to five days a week. Suddenly, we were busier than ever!’ The lockdown highlighted Paramount Services’ close support network. Galvin says there was financial assistance provided to those franchisees who lost business as a result. There was also help for those applying for the wage subsidy and other Government-funded assistance, as well as updated information and safety plans throughout the changing Alert Levels to ensure franchisees operated safely. ‘We’re also working with franchisees to diversify and spread their exposure across numerous clients, to avoid any risk of significant business loss,’ says Galvin. ‘We invoice the clients and guarantee payment to franchisees for work done, so that’s another load off their minds.’

More opportunities While the pandemic has been tough for many Kiwi business owners, Galvin says there has been a silver lining for Paramount Services franchisees: cleaners are now recognised for the value that they bring as essential service providers. There are more changes on the way, too. ‘The cleaning industry will be adopting new misting technology to keep everyone protected against pathogens, and we’ll be in the forefront of that,’ promises Galvin. ‘We also expect to see a change of business model from sanitising at night to a schedule during the day – particularly at banks, cinemas and shopping centres – and the once-a-week clean will change to seven days a week in many places. That’s going to mean more work, so we’ll need more franchisees all over the country. ‘A Paramount Services franchise offers security and long-term stability in revenue, which is going to be important in the next few years. Some of our franchisees have been with Advertiser Info us for over 20 years because they Paramount Services trust us to look after them – whatever www.paraserve.com happens! Contact

Galvin Bartlett

‘Paramount Services franchise opportunities start from around $30,000 +gst. What better time to give us a call?’

Franchise New Zealand

Stella Blake P 0-9-376 7850 M 021 912 615 sblake@paraserve.com

Winter 2020

Year 29 Issue 02

Franchise mag ad 4172.indd 1

3/06/20 11:16 AM

Franchise Association News

PULLING TOGETHER FOR THE FUTURE A one-day Franchise Summit planned for October will help franchises re-focus

worked for them. Round Table sessions will offer opportunities for others to contribute on a variety of topics, including finding funding for franchisees.

The MC will be Jackie Clarke MNZM, vocalist, former NZ Idol judge, and guest panellist on The Project, and the day will conclude with a networking dinner and entertainment.

he Franchise Association has announced a one-day event to help franchises refocus and plan for the future. ‘This is an opportunity to bring the franchise community together after the massive disruption caused by the pandemic,’ says Robyn Pickerill, the Association’s CEO. ‘Sadly, we had to postpone the 2020 National Franchise Conference planned for June, but the regular conference calls we arranged for franchisors (see below) during the various levels showed the depth of knowledge among franchising people and their eagerness to discuss and share ideas with their peers. The one-day event aims to build on that experience with a mix of sessions and speakers to help franchisors and their teams reset and look forward.’ The Westpac Franchise Summit will be opened by Simon Power, Westpac’s GM Commercial, Corporate and Institutional. The former Minister of Commerce has a deep understanding of the issues facing franchisors and franchisees in the coming year and will share insights to help franchises respond. There will be separate panel sessions on Franchisor Recovery & Growth, and Franchisee Recovery & Growth, with panellists sharing what has

The Westpac Franchise Summit takes place at Waipuna Hotel & Conference Centre on Thursday 15th October 2020. For more information go to www.summit.franchiseassociation.org.nz

Positive Actions forums welcomed by franchisors When the country moved to Level 4 at short notice and lockdown hit franchisors, franchisees, their staff and families, the Franchise Association was quick to provide support via a free twice-weekly online forum. The 45-minute Zoom meetings were titled PAFAT – Positive Actions

New Zealanders love to visit their hairdresser, and Rodney Wayne is New Zealand’s most loved hairdressing brand. Own a part of that adoration. Expert support and world-class systems mean you don’t need hairdressing experience to succeed. Contact franchising@rodneywayne.co.nz for more information.

OWN NZ’s MOST LOVED HAIR SALON

rodneywayne.co.nz

Franchise New Zealand

Winter 2020

Year 29 Issue 02

Opportunity: XXXX

Franchisors Are Taking – and saw up to 130 franchisors and franchise professionals come together regularly to share issues, information and solutions.

TAKE CONTROL OF YOUR FUTURE

Each session included outlines from two or three franchisors from different industries, then a brief presentation from a specialist on matters such as leasing, accounting, law, finance and HR. ‘The sessions were aimed at helping franchisors and their teams feel engaged and connected with the wider franchise world during this time,’ explains Robyn. ‘Many franchisors are small operators too, so it was valuable for them to hear what others were doing to handle issues such as rent negotiations, wellbeing support or fee relief.’ As one franchisor wrote after an early PAFAT meeting, ‘The session was well-run, very informative, supportive and in an odd way reassuring. Grateful for the opportunity and I came away feeling less isolated.’ Another said, ‘That was great guys – the standard is so high – great set of practical helps for us all.’ FANZ chairman Callum Floyd kept the meetings on topic and on time, while board member Nathan Bonney produced notes from each session which were sent out to all who registered. ‘PAFAT really showed the value of working together, and we were pleased to extend the sessions to the wider franchise community, non-members as well as members,’ says Callum. ‘I hope we’ve demonstrated the value of FANZ to a wide audience, and encourage every franchise to consider joining in the coming year. ‘As franchisors and franchisees face new challenges, our role is to help and support them to grow with information, events, representation and lobbying, and, of course, the credibility that comes from membership. By being part of FANZ, you can also enter the Franchise Awards and contribute to the overall well-being of the sector.’

THE BENEFITS OF BECOMING A JANI-KING FRANCHISE BUSINESS OWNER

Financial Independence

You decide how much you want to earn per month.

Flexibility

You decide how many hours you want to work each week.

Positive lifestyle change

Free up your day, spend more time with your family.

Training & Support

Receive operational and administrative support and world-class training for you and your employees www.janiking.co.nz

0800 526 454

New members Association membership is open to those franchisors and service providers who agree to abide by the FANZ Code of Ethics and Code of Practice. The latest members to join are: • Cartridge World • InXpress • Maintain To Profit • Martelli McKegg Contact FANZ CEO Robyn Pickerill (details below) for more information on the benefits of membership. FANZ members are clearly marked in the Directory at the back of this magazine.

Franchise Survey, Awards postponed The Franchising New Zealand Survey planned for earlier this year had to be postponed when lockdown was announced during the Survey period. ‘Franchisors had other priorities during that time, supporting their franchisees,’ says Robyn. ‘We hope to be able to run this next year.’ The last Survey took place in 2017 and showed that there are 631 franchise brands in New Zealand and 37,000 franchised outlets with a total turnover of $27.6 billion – equivalent to 11 percent of New Zealand’s GDP. The 2020 Westpac New Zealand Franchise Awards have also been cancelled. ‘We plan to bring them back in 2021 with an easy-to-enter format,’ says Robyn. ‘Watch this space!’

Events Calendar

NZ’s Favourite Milk! We’re looking for motivated, ambitious, sales focused business people to join our team! Owning an Anchor Franchise is a highly sought after opportunity with 50 Franchisees delivering millions of litres of milk per year! If you are fit, enthusiastic, commercially savvy, with a passion for business we would love to hear from you. Please email us today: Shannon.Davidson@Fonterra.com

19 August

Auckland

AGM and FANZ After-4

NZ’s most loved dairy brands!

15 October

Auckland

Westpac Franchise Summit

9 December

Auckland

Christmas Function

Strong support

For more details of these and other events in Christchurch, Wellington, Tauranga and other centres, visit the Franchise Association website at www.franchiseassociation.org.nz, email contact@franchise.org.nz or phone 0-9-274 2901.

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

National distribution Franchise opportunities starting at $750k 21

New Zealand’s

MOST AWARDED Café Franchise

The Coffee Club Success Story:

New Opportunities Available:

66 cafes in New Zealand & 450 worldwide. Continued expansion plans. Flexibility & life balance with an established brand. Excellent training and ongoing support. Preferred bank finance arrangements. National marketing benefits. 5 time winner of the F&B Franchise System Award. 2 time winner of the Supreme Franchise System Award. Ÿ 4 time winner of the Supreme Franchisee Award. Ÿ Winner of the Contribution to Community Award. Ÿ Winner of the Media Campaign Award.

Glen Eden, Auckland Auckland City Northlands Shopping Centre, Christchurch High Street, Rangiora Emerson Street, Napier

Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ

To find out more contact Brad on 027 526 3333 or brad@thecoffeeclub.co.nz

www.thecoffeeclub.co.nz thecoffeeclubnz

Opportunity: Home and Building

HELP PEOPLE UPSKILL NZA Apprenticeships wants managers to build businesses supporting young workers

Chris Hilson

he rise of unemployment following the recent pandemic might make it easier for employers to find staff, but recruiting the right people, training them properly and managing them through the necessary compliance processes will only increase the headaches for business owners. That’s especially true in the construction industry, where demand continues to grow and professional apprenticeships are actively being encouraged as the way to upskill New Zealand’s labour force – especially as immigration slows the influx of overseas workers. ‘Unfortunately, most hands-on builders lack the time, skills or HR resources to recruit potential apprentices and handle the associated administration,’ says Chris Hilson.’ That’s why, with business partner Penny Clayton, I founded NZA Apprenticeships in 2017 not just to handle the recruitment of new apprentices, but also to employ and mentor them – as well as coordinating the apprentice training programme to ensure they achieve the necessary qualifications at the end. It takes a huge load off the builders and leaves them free to concentrate on their businesses.’ Chris has over 30 years’ experience in the building sector. He and Penny both have experience in franchising, too, so it’s no surprise that with the programme well-established in Auckland and the Waikato, they are now seeking franchisees in other parts of the country. ‘Our managed apprenticeship package not only provides the opportunity for men and women to gain a range of building qualifications, and for building contractors to take on trialled and vetted apprentices with none of the usual HR and admin hassles; it also offers the opportunity to build a rewarding business as a NZA Apprenticeships franchisee.’

Compelling offer Chris says the NZA Apprenticeships business model is straightforward. ‘The franchisee recruits and evaluates potential apprentices and then approaches prospective hosts to subcontract approved apprentices with the offer that’s hard to refuse. The franchisee not only handles paying apprentices at above the minimum training wage but also deals with PAYE, Kiwisaver and holiday and statutory pay, as well as managing apprentice qualification progress. ‘Income for the franchisee is the negotiated amount above an apprentice’s wage and below their charge-out rate. The franchisee invoices the building contractors – we call them ‘hosts’ – for each apprentice, based on hours worked. For an investment starting at $75,000 +gst, a couple or partner team who put in the time and effort can in three years be earning $160-$170,000 gross.’ NZA Apprenticeships already has three franchises up and running with two company-developed areas for sale and new territories available country-wide. ‘This is a homeAdvertiser Info based franchise supported by full NZA Apprenticeships training with comprehensive cloudwww.nza.org.nz based management, accounting Contact and administration systems,’ Chris Hilson says Chris. ‘If you have excellent P 0-9-888 9294 management, motivational, people M 021 247 4799 and soft sales skills, we want to info@nza.org.nz hear from you – now!’ franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Opportunity: Health & Beauty

HAIR HAIR TODAY TOMORROW

Amber Manning

Just Cuts franchisees know hair still grows in good times and bad

air was a hot topic during New Zealand’s Covid-19 lockdown. Media and online commentators were concerned about hairdressers being closed, and bad haircuts, home haircuts and unusual looks made the headlines. That came as no surprise to Amber Manning, GM of the Just Cuts hairdressing franchise. ‘In good times and bad, hair still grows,’ says Amber with a smile. ‘The day we moved to Level 2, our franchisees across the country opened their doors to find lines of people complaining about their lockdown hair and trusting Just Cuts to put it right. Clients love our no-appointment system and the value of affordable, quality haircuts from fully-qualified hairdressers at a set price of $32, backed up by our 7-day guarantee. ‘As the GFC showed, home haircuts have long had their day, proving hairdressing to be recession-proof. Now it’s fair to say that hairdressing is a business that’s pretty much pandemic-proof, too.’

No hairdressing background necessary Just Cuts founder and CEO Denis McFadden ran his first ever no-appointment, fixed-price promotion in his Sydney salon 30 years ago, before turning the simple idea into a powerful business concept that changed the hairdressing industry forever.

Today, Just Cuts is the largest and most successful hairdressing group in the Southern Hemisphere, with brand awareness second to none, says Amber. ‘That means that, unlike independent hairdressers who had to weather Levels 4 and 3 on their own, Just Cuts franchisees have the reassuring safety net of ongoing franchisor and network support. ‘While the salons were shut, we ran a range of online training programmes for stylists and kept in regular contact with franchisees to keep them up-to-date and prepare them for re-opening. Our systems and processes are so robust that a hairdressing background is not necessary to own a Just Cuts salon; because we empower hairdressers to think like an owner, they step up to run all aspects of the salon while the franchisee focuses on business growth. ‘It’s a very successful model and we have fine-tuned our systems to deliver great results for both our franchisees and their clients. We have 28 salons in New Zealand already and are committed to growing our presence here in strategic locations throughout the country. The investment is $170,000 to $270,000 for a flat fee franchise structure that is simple and transparent, requiring a commitment of just 14 haircuts per Advertiser Info week. After that, it’s all yours.’ ‘Our franchisees love the support, the tried and true systems, and the profile of our brand,’ Amber says. ‘Talk to us about joining them, and making the most of the opportunities that Just Cuts offers to run a successful salon of your own – in good times and bad!’

Just Cuts www.franchising.justcuts.com Contact Zenardia Anderberg P 0061 2 9527 5444 M 0061 4 8860 0036 bdm@justcuts.com

Australia’s premier Test and Tag franchise Appliance Tagging Services now has opportunities for passionate franchisees in New Zealand

Low entry costs and large territories Access to an established ATS client base Sales and Marketing support Reports, invoices & debt collection done for you as part of Administration support  Genuine repeat business  No electrical experience required  Not weather dependent    

Contact Steve Wren +61 401 655 655 or by email to steve@ats.com.au www.appliancetaggingservices.com.au 24

Franchise New Zealand

Winter 2020

Year 29 Issue 02

Buying A Franchise

Facing redundancy? Simon Lord discusses the pros and cons of buying a franchise

REDUNDANCY

time to be your own boss? C

ovid-19 has changed the life of many New Zealanders and, despite the Government’s best efforts, many companies have announced lay-offs. If you are facing redundancy through no fault of your own, what are your options? For some people, buying their own business will seem like a good idea. You might always have dreamed of being your own boss; you might have a pay-out to invest; you might feel more secure in self-employment; or, frankly, you might need to buy a job. Lots of people are going to be chasing fewer jobs right now; if you own your own business, at least you won’t be made redundant again. Although it might not feel like it right now, many people who have been through it often say later that ‘Redundancy was the best thing that ever happened to me.’ If you are thinking of buying a business, a franchise can be your best option. A good franchise offers training, guidance, a known product or service and is, generally, a lower-risk way to go into business. Many franchises also offer you the chance to do something completely new – to move from recruitment to running a convenience store, say, or from a factory job to something which gets you out into the fresh air. If the industry you’ve worked in all your life is in decline, that can be a huge advantage. At the same time, self-employment has its downsides – risk, hard work and reduced time to spend with family and friends, to name but three. Before you rush into a decision, have a look at the following reasons – good and bad – that might be motivating you.

Good reasons to buy a franchise 1. You are determined to control your own destiny. You must also be prepared to accept the risks of self-employment. 2. You want to do something different. A franchise offers you the opportunity to work in a different industry, or work with your partner or children. 3. You want to use your existing skills for a new purpose. Most franchisors look for skills and abilities, not experience in a particular field. 4. You want to learn new skills. Franchise systems almost all offer thorough training in their specific business. Providing you have the aptitude and the ability to learn, a banker can become a baker. 5. You want to retrain in a business that interests you. You might turn your hobby into your job, or follow a dream of owning a bookshop, or decide that running a café could be right up your street. 6. You want to use redundancy money to do something that you might never otherwise have achieved. You can enter into business without endangering all of the other assets you have worked so hard to build up. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

7. You want to create something for the future – yours or your family’s. Franchising offers a wide range of opportunities suited to two-person or family operation. 8. You want to minimise the risks. Franchising is a lower-risk way of going into business than setting up from scratch or buying an independent small business.

Bad reasons to buy a franchise 1. You are afraid of being made redundant. Fear is a bad reason for buying your own business. It might get you out of your existing job, but you will need a positive reason if you are to enjoy having your own business. 2. You are frightened of change in your organisation. If you run your own business, you must always be looking for new ideas or better methods. Franchisors will be researching new systems, and will expect you to adopt positive initiatives with enthusiasm. 3. You want to be the boss yourself. Being the boss means taking responsibility for yourself and for others – not letting others do the work. 4. You want to take it easy. If you buy your own business, you will work harder than you ever have – at least at first. 5. Someone is offering you this great opportunity. If you really want to be self-employed, make sure you choose what you are going to do – don’t let someone sell you something. 6. You’ve got to do something quickly because you need to earn some money. Most businesses (franchises included) do not offer an income for at least several months. A few will offer a work or income guarantee for a limited period, but there will be conditions attached. Read more about guarantees at www.franchise.co.nz/articles/2475

Is now the right time? The economy is in a downturn – doesn’t that mean all businesses are struggling? Well, no, actually. If you select a franchise with a good solid base and a sound financial model, now could be a good time to start. Franchises traditionally perform well during downturns (see page 44) and you’ll have an enthusiastic franchisor helping to stack the odds in your favour. Choose the right franchise and you could be well-placed when the recovery comes – as it always does. Whatever you decide to do take your time, take advice and make sure you have the full support of your family. Going into business is a big step so tread carefully. That way, you could be the next person to say ‘Redundancy was the best thing that ever happened to me.’

Join the team at Caci, New Zealand’s best looking business

Rhiarna Russell became a Caci franchisee, joining New Zealand’s best looking business with her mum Denise at the end of 2018. We sat down to chat about her Caci franchisee journey.

What were you doing before becoming a Caci clinic owner? Prior to owning Caci Taupo I was a beauty therapist. I have been a qualified beauty therapist for 7 years, worked at numerous clinics with my own home clinic set up for 2 years. In between that I have also spent time working on different dairy farms and working as a financial advisor for an insurance firm. What led you to think about becoming a Caci owner? I always knew that I wanted to step up the ladder in the industry. I was never going to be contented only being a therapist in clinic so it was an awesome opportunity being able to purchase a clinic that I was very familiar with and knew how it operated. It had a great foundation with a great team and lovely customers. What do you love most about being part of the Caci group? Great support! You are never left on your own in times that you require help, especially as it could have been a very nerve racking and scary experience for myself and my mum when we decided to purchase our first business together. The brand! It is a well-known icon in the beauty industry and for good reason. We strive to enhance our customers natural beauty – I love this. What does having skin confidence mean to you? Everything in life starts with having confidence! There is no better feeling than being able to go

makeup free and have a natural glow. When you are confident in your own skin it gives you confidence to take on the world! What would you say to someone thinking of joining Caci as a franchisee? If the industry is something you are passion about then do it! We have no regrets at all. I love my business and all the people involved in it. There is so much room for growth if this is what drives you. Over the last 25 years, Caci has become one of the most trusted names in the skin and appearance industry, known for providing real results, within their safe and welcoming clinics. Caci has a network of over 50 locations nationwide offering skin treatments, laser hair removal, cosmetic injectables and body shaping through their unique Caci membership and payment plan. Caci franchisees benefit from access to a dedicated franchise support team. Including but not limited to extensive and ongoing franchisee and staff training, marketing, sales support, recruitment and purpose designed systems. Are you motivated? Ready to put in the effort and enjoy the rewards of owning a successful, beautiful business? Get in touch with the team at Caci – these opportunities are snapped up quickly! Visit caci.co.nz/franchising to find out more.

Opportunity: Leisure & Education

CHANGING

THE BUZZ

Looking for a new career that brings joy? sKids have opportunities right now

f you love working with people, then sKids have a real buzz to offer you. ‘We know many people have been made redundant in sectors like the tourism industry as a result of Covid-19, and that’s awful – but it also gives you the chance to be the master of your own destiny,’ says Dawn Engelbrecht. ‘If you love working with people and children, and you’re ready to make a difference within your community, then sKids offers a fantastic opportunity from as little as $35,000.’ Dawn is CEO of Safe Kids in Daily Supervision (sKids), which provides before- and after-school care for children. There are 70 sKids franchisees operating 170 centres at schools around New Zealand, and the franchise has gained an international following based on its innovative programmes and determination to have a positive impact upon children’s lives. In addition to FoodStorm, which aims to teach every child to cook, sKids franchisees offer a suite of innovative programmes such as music, sport and recreation. ‘Our aim is to provide programmes and activities that parents can clearly see will be of benefit to their children’s education, health and wellbeing,’ says Dawn. ‘These give expanded opportunities to our franchisees, and present parents with something of value rather than just an ordinary after-school care service.’

Make a difference sKids is a great business opportunity which benefits from low fixed costs, no fit-out costs, and rental agreements in line with this type of business. sKids systems make it straightforward to comply with all the Government regulations around childcare and funding. Most of all, it’s a business which brings joy to kids, parents and franchisees alike. ‘If you’d like to get the greatest buzz into your career this would be a great time to jump into a superb business,’ says sKids franchisee and new mum Jin Ping Tay. ‘Fun is compulsory – all you need in addition are great organisational and communications skills. The ethos of sKids – looking after children – naturally spills over to us franchisees. I can’t think of a nicer way to have fun, make a big difference and be wellrewarded.’

Jin Ping Tay and Ray Guo with baby Isaac: ‘Fun is compulsory’ We have opportunities in many parts of the country, so this is a golden opportunity for new franchisees to seize the moment. ‘People from the tourism industry and the hospitality sector, people who enjoy working with people and kids, are the type of people we know make great sKids franchisees. So how about it? Do you want to be dependent and owned by a corporate for the rest of your career, or would you like to be your own boss in a highly rewarding and resilient industry? Get in touch and find out how to have fun in a business of your own.’

Advertiser Info

Safe Kids in Daily Supervision www.skids.co.nz Contact Chris Bartels P 0-9-576 6602 P 0800 274 172 chris@skids.co.nz

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Better than ever Having been in operation since 1996, the sKids business model has stood the test of time. ‘We are recognised by the Ministry of Social Development as providing an essential service, and everyone in the franchise is completely dedicated to what we do,’ says Dawn. ‘We consider ourselves to be a family of families. ‘That was crystal clear through the lockdown. Franchisees all went out on a limb to help each other and their clients. Their dedication was remarkable, and every single franchisee has kept their business running as a result. To help them, I had an open forum each week with all our franchisees, and our support team spoke to every franchisee individually once a week as well. With the wage subsidy everyone was able to keep their staff on, and we moved even more of our training online so everyone could use the time to upskill. It meant sKids franchises around the country could come back better than ever.’

Time for a Fresh Start? Then consider investing in sKids – a ready to go business backed by an Award Winning franchise system. From as little as $35,000 you could have the independence of being your own boss, but be part of a large family of like-minded franchisees who care about both their local communities and each other.

Want to find out more? Contact Chris Bartels today!

M 021 974 221 E chris@skids.co.nz

No better time Dawn reckons there is no better time to get into a sKids franchise. ‘As New Zealand gets back on its feet after Covid-19 and people get back to work, the demand for sKids out-of-school care will grow even more. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

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ASWEFA

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Opportunity: Auto Services

SOLID OPPORTUNITY Touch Up Guys needs new guys – and girls – to meet demand

or anybody with practical skills and an eye for detail, if you’re looking for a new direction then talk to me. That’s the invitation from Martin Smith, the NZ master franchisee for Touch Up Guys. Touch Up Guys is a highly successful mobile business that repairs vehicles by removing bumper scuffs, stone chips, scratches and other damage. ‘Everyone is talking recession, but history shows that this is a business that performs well no matter what the economy is doing,’ says Martin. ‘Several of our franchisees have been with us for over 20 years, which says a lot for just how solid the opportunity is.’ Touch Up Guys franchisees service both trade clients such as car yards and fleet operators, and private customers. ‘When we resumed work under Level 3, the phones were soon ringing with people wanting work done – maybe they’d had time to realise just how marked their cars had got and find out about the magic we can do,’ smiles Martin. ‘Service enquiries gradually picked up almost to pre-lockdown levels, so our franchisees were busy straight away. ‘The car dealers are generally optimistic, with data indicating that customer enquiries for new and used cars is back to pre-Level 4 already, and although some commercial customers are watching their pennies, the demand is still there. After all, a vehicle – and we touch up trucks and boats as well as cars – is a big investment and it pays to look after it. So whatever happens in the wider economy, the demand for our services will continue to be strong – which means many more opportunities for new franchisees.’

No experience necessary Touch Up Guys franchisees don’t need previous experience in repairs – just an eye for colour, attention to detail and the ability to chat to people and sell their services. As Martin explains, ‘Our specialised equipment makes it straightforward for anyone, while the latest paint colour-matching technology benefits the profitability of our franchisees. It makes the process easier, saves them time and allows them to potentially complete more jobs in a week. ‘We are looking for men and women who are enthusiastic and motivated to own and run their own business and achieve success through high quality work and excellent customer service. In return, Touch Up Guys offers you high earning potential, low overheads with a fixed franchise fee, full training, ongoing backup and support, job satisfaction and the opportunity of a lifestyle that meets your needs.’ A complete Touch Up Guys package costs between $88,000 and $120,000 +gst depending on van leasing options. ‘This includes Advertiser Info an exclusive territory, all the Touch Up Guys equipment you need, and a www.touchupguysfranchise.co.nz three-week training course on Contact the Gold Coast,’ Martin says. ‘We have great opportunities throughout New Zealand so call me now to find out more.’

Martin Smith P 0800 286 824 M 021 721 430 martin.smith@touchupguys.co.nz

Join our friendly, forward looking team New Zealand is simply brimming with vehicles and they each need to look 110% when it comes to selling them! We are experts in quality repairs with professional training, highly polished systems and the latest in technology – making your work efficient and satisfying. We've been operating for over 25 years with our franchisees offering a wide range of services and enjoying excellent returns. This is a great time to join our franchise with new energetic franchisees required across New Zealand.

Call Martin today to discuss the opportunities in your area 021 721 430

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Franchise Management

How does being part of a franchise help when the unthinkable happens and the whole country goes into lockdown?

www.istockphoto.com/Nuthawut Somsuk

WHEN SUPPORT REALLY MATTERS obody had planned for this. On 28 February, a man many of us had never heard of, Dr Ashley Bloomfield, announced that New Zealand had its first confirmed case of Covid-19. By 21 March, we had 52 known cases and the Prime Minister announced a 4-level alert system. According to this, we were already on Level 2.

huge amount of advice and support on how to apply and how to pass on the funds to team members, etc. When they understood the process was actually very straightforward and not onerous at all, they were quick to complete the application.’ Brad was also impressed by how fast the payments were made, which helped reduce a lot of stress.

Just two days later, we had 102 cases and moved to Level 3, with just 48 hours’ notice that, from 26 March, the whole country was on Level 4 lockdown for at least four weeks. Only essential businesses would be allowed to open, and it soon became clear that the definition of ‘essential’ was tighter than many people expected. On 25 March many business owners went into work for the last time, not knowing when or if they would ever open again.

Rents

So what did franchisors do to help franchisees over this time? To find out, we talked to a range of franchisors from different sectors, as well as a franchise banker and accountant. Here are some of the highlights from our Helping Franchisees series – read all 10 case studies in detail at www.franchise.co.nz/articles/3161

Did any franchises remain trading during lockdown? While the definition of ‘essential’ was very tight, a number of franchises were able to trade during lockdown to a limited extent. Supermarkets – Pak’nSave, New World and Four Square – were the obvious exception, along with their suppliers such as Anchor, whose franchised distribution network was kept busy. A few work-from-home franchises such as Pukeko Rental Managers reported that it was pretty much ‘business as usual’ during lockdown, although they found themselves adopting new systems to enable property inspections to be carried out remotely. Commercial cleaning franchises continued to operate for essential businesses such as medical centres; franchises providing building security and safety services could also operate, while courier and freight services could deliver essential goods. Of course, business in all these sectors was still down considerably, with some franchisees doing perhaps 10 percent of their usual trade until the levels eased – at which point, they found themselves in huge demand. In other sectors, such as hospitality, there was no trade possible at all during Level 4. Franchisors scrambled to work out how best they could help franchisees.

Rents were a different matter. The reluctance of the government to introduce a code of conduct regarding tenant/landlord negotiations made for a very difficult environment (see page 16). In some cases, where franchisors themselves held the head leases, they were able to take on the battle themselves while suspending and reducing rents for franchisees. In other cases, they stepped in to help franchisees negotiate. Landlord responses ranged from excellent to tough to totally unreasonable – in some cases, they even sought to implement scheduled rent increases on 1 April, when tenants were unable to enter their premises, let alone trade. Landlords had their challenges too, of course, but it’s an area where many franchisees will be grateful for their franchisor’s support.

Suppliers Suppliers are a key part of any business, but the fact that franchises tend to have a few key suppliers means that franchisees benefit not just from more buying power but also more support when things go wrong. ‘We worked with major suppliers on payment terms and plans,’ says Brad. ‘We also emailed every possible supplier we could think of with recurring charges/subscriptions (POS, apps, payroll, music, printers/ copiers, leased vehicles, financed equipment, etc) for both ourselves and our franchisees and asked suppliers to assist by pausing/waiving payments. The response was generally very supportive.’ And that assistance extends to insurance claims, where applicable, too. In April, Vanessa Henry of Just Kidz reported, ‘We are assisting the Centres with their Business Interruption insurance claims, as well as helping them with wage subsidy requirements. Although our Centres are purpose-built they are not owned by the franchisees, so we are also supporting them with lease contracts and rent abatement negotiations with landlords. We understand the operation intimately so can also provide advice on stopping various service providers who are not required during the lockdown.’

Fees

Everybody’s first concern was money: wages, rents, supplies, fees, debts and all the other financial aspects of owning your own business.

Franchise fees were an obvious source of concern. Franchise fees don’t just represent profit for a franchisor; they also fund all the support services and staff who, during lockdown, were often busier than ever helping franchisees and planning for re-opening.

The Wage Subsidy Scheme was set up to alleviate some of these worries for staff and employers, and franchisors were quick to help franchisees apply for it. ‘The initial reaction of some franchisees was that they expected it would be so hard to apply for the subsidy that they just wouldn’t do it,’ recalls Brad Jacobs of The Coffee Club. ‘We gave them a

Where fees are charged as a percentage of turnover, as in many systems, the equation was simple: ‘Five percent of nothing is nothing,’ as Brad put it succinctly. In other cases, fees are collected as a mark-up on product supplied – same result, although franchises such as Anchor, who were trading in a restricted fashion, provided pricing support to

Staying alive

Franchise New Zealand

Winter 2020

Year 29 Issue 02

franchisees and promotional stock for resellers. But in sectors where a flat fee is the norm, it became more difficult. ‘When the lockdown was announced, we immediately suspended 100% of franchise fees to franchisees for April,’ reported Estelle Logan of V.I.P. Home Services. ‘That meant we took a big hit ourselves, but we wanted our franchisees to say, “Boy, we’re glad we’re with V.I.P.” It’s a matter of trust – we were all in this together.’ Many other fixed-fee franchises took the same approach, although situations differed. Other fees, such as those for IT services or marketing, were also often suspended, although in some cases marketing continued where franchises saw a need to maintain customer loyalty or the opportunity to build brand awareness ahead of re-opening.

Paying the bills When it came to funding, banks – encouraged by Government – were quick to offer a variety of solutions such as mortgage holidays, interestonly options on business loans and access to guaranteed business finance schemes. There were so many options that it was easy to get confused. ‘This was an area where franchisors could be instrumental, as they understand their model and the cashflow requirements well and can share information with franchisees,’ says Daniel Cloete of Westpac. ‘It’s where being part of a franchise can really pay off for small business owners – they have the same issues. Westpac’s franchise managers were invited to talk on a lot of conference calls together with accountants, giving the facts, pointing out what was available and the implications of each option. There was also a lot of systemisation going on within franchises to help, say, make loans faster and easier to arrange. ‘It’s worth noting that franchise systems where there was already a culture of freely sharing financial information were in a better position to help. Online accounting with common charts of accounts is also a positive.’ Philip Morrison of Franchise Accountants was another advisor brought in by several franchises to help their franchisees understand the options available and their longer-term implications. ‘It was important to remind people, for example, that the Government-backed Loan Guarantee Scheme meant that the loan was guaranteed to the bank – it didn’t mean that you would be ok if your business was unable to pay it back,’ he says. ‘And we also spent a lot of time helping people to think about cashflow and doing things like smoothing tax payments to match. That’s where people could usefully spend their time planning.’ Tony Burnette of Exceed agrees. ‘As soon as we went into lockdown, I made various Zoom calls and made it a priority for all franchise owners to do a cash projection for 12 months, based on 4 months of no income. I needed to ensure they had enough to support themselves during this unprecedented time. I then worked with owners one-to-one to work through their personal circumstances.’

Franchises available now, guaranteed initial income. Do you want to earn $100,000 - $300,000 per year? The amount will depend on your efforts. Have you been thinking of a career change or owning your own business? Are you tired of making money for your boss instead of yourself? We are offering the right candidates the opportunity to invest in a turnkey franchise business focusing on the huge demand for home building inspections. We provide complete training and qualification along with uniform, equipment, systems, marketing support and insurance. No formal qualifications or experience are required to join. Although certification is not yet mandatory in New Zealand all our inspectors will be trained and fully qualified to the same standard as the certified inspectors operating in USA & Canada. We are also seeking independent contractors to work in some of our established franchises. Become part of an international franchise network of around 200 inspectors. Call or email us now to request more information. John Goodrum - Regional Master Franchisor john.goodrum@abuyerschoice.co.nz 021945140

STIHL SHOP is a nationwide network of locally owned stores offering a wide range of high quality garden equipment, supported by fully equipped service workshops.

Keep talking There’s an old saying that ‘franchising is being in business for yourself, not by yourself,’ and at a time when many individual business owners became scared, isolated or confused, regular contact between franchisors and franchisees made a big difference. Franchisors used a variety of online platforms to host regular video group and one-to-one meetings with franchisees on a regional or national basis, and with support team members working from home, too. Many have said that they found it an efficient way to share ideas and information, and that the enforced used of Zoom or Teams by everyone during lockdown had sped up the adoption of various new technologies. Some training has also moved to Zoom. While group meetings and oneto-one site visits are still important, online sessions enable more regular interaction, greater participation and can actually strengthen the culture of the franchise. Part of strengthening that culture comes from the leadership provided by the franchise teams. During the regular PAFAT franchisor sessions run by the Franchise Association (see page 20), several franchisors talked of the need to ‘control the narrative’ – to ensure that, despite the many alarmist news stories and social media nonsense, franchisees were able to rely upon a single source of factual information from the franchisor. BurgerFuel created a Crisis Control Centre team which met every morning franchise.co.nz – PUTTING PEOPLE IN BUSINESS

JOIN THE LEADER IN GARDEN EQUIPMENT RETAILING • Join a network of retailers committed to customer service excellence • Be supported by a team of people dedicated to your success

Opportunities are available for new stores in locations across New Zealand. For more information on the STIHL SHOP Network visit www.stihlshop.co.nz/ Own-a-store

• Reap the rewards of a well-established, profitable business model

LOVE YOUR LAND

Whatever your business, we’ll help you get one step ahead. Jason is one of the many New Zealand franchise owners we’ve helped to grow and achieve their goals. Talk to our experts today about how we can help you. Rohann Dobbin Stu Cheeseman James Phillips

021 942 178 027 231 9158 027 449 2170

Email franchising@asb.co.nz for more information.

asb.co.nz/franchising

Jason Witehira, Ko Ngāpuhi te iwi, Owner of New World Victoria Park

ASB Bank Limited 56180 19981 0220

Franchise Management

even prior to lockdown to filter fact from speculation, then created central communications for its brands to use internally and externally. In addition to the business side, some franchisors also addressed wellbeing and mental health of franchisees, recognising the dangers of isolation and stress. ‘We set up a register of our franchisees and who is in their bubble,’ said Estelle Logan. ‘This helps us to support not only the franchisee themselves but also their family and sometimes extended family. We also set up a “help me” line so franchisees who feel stressed, anxious, overwhelmed can just hit the Help Me Please button and we will help them or get them the help that’s needed.’ V.I.P. also published a twice-weekly newsletter that included not just news and advice, but lists of jobs they could be doing right now – for example, equipment maintenance, scheduling and prospecting – and even activity kits and puzzles for the kids.

Thinking ahead The ‘time off’ enforced by lockdown offered the opportunity for franchisees who are busy working ‘in’ their business to start to work ‘on’ their businesses, and this was encouraged by franchisors. Many offered one-to-one and group planning sessions, as well as refresher courses, training and upskilling sessions that would enable franchisees to offer new products or a wider range of services when they re-opened. Franchisee staff were also encouraged to complete training modules and learn new skills and procedures, which not only helped them stay busy but also kept them engaged. Pukeko Rental Managers invited clients to be involved in Zoom focus groups that would help franchisees meet their needs even better in the future, while InXpress launched a guest speaker programme to help franchisees get closer to customers. Exceed’s message to its franchisees was, ‘Use this time to look hard at your business, leave no stone unturned and reset yourself as a franchise owner. This is the perfect opportunity to work on your personal development, your business objectives and your work/life balance.’

Follow the arches and find the gold. Find out how to become a Macca’s franchisee.

mcdonalds.co.nz/franchise-opportunities

But what everyone was working on most was getting back to work when lockdown lifted, and that took a lot of planning. No-one knew what restrictions would be in place or what measures would be required, so a lot of the initial focus went on obtaining stocks of PPE, signage and social distancing equipment. BurgerFuel Group started working on this even before lockdown, first working out shut-down procedures then creating a booklet which detailed the rather more complex process of opening up again. This included new procedures for, eg. contactless pick-up and checklists for specific days prior to re-opening and on opening day itself, which were supported by specific Covid-19 e-learning training modules for all store staff. It was unfortunate, then, that BurgerFuel was singled out for comment when one crowd of over-eager customers on the first day failed to follow the clearly-marked distancing measures at one store, but procedures were quickly amended and security staff employed to keep everyone safe. People clearly missed their burgers!

Talk to the great team at ASCO Legal

Summary The challenges posed by the pandemic and the measures taken to combat it have certainly not gone away. In some sectors, the bounceback is already well under way, while other sectors will take a long time to recover fully. Along the way, there will be plenty of changes required. The positive to come out of this is that many franchises have proved themselves to be well-led, responsive to change, quick to grasp opportunities and genuinely concerned about their franchisees, their businesses and their wider families. It was not a good time to be a business owner – but it was a lot better to be part of a caring franchise than being all by yourself as an independent. If you are one of the many looking for a business opportunity right now, and you’ve found something that appeals, it’s worth asking what they did to support their franchisees during the Great Lockdown. Business isn’t always easy, so it’s good to know you have support you can depend upon.

About the Author Simon Lord is Editor of Franchise New Zealand and has worked in franchising for over 35 years. Our thanks to everyone who contributed to the Helping Franchisees series online – read all 10 case studies at www. franchise.co.nz/articles/3161

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Roxanne, Alistair, Kylie Luzette and Donna

Feel free to give our team a call to discuss your legal needs.

Our valued clients enjoy a fresh perspective on the practice of law — a client-centred one. Our team is friendly, approachable and efficient. We work hard to help both our franchisor and franchisee clients obtain the most benefit out of franchising, providing quality pragmatic advice. 09 308 8070 2/26 Wellington Street Howick, Auckland 2014 PO Box 38 173 Howick, Auckland 2145

www.ascolegal.co.nz 33

S Opportunity: Home & Building

ESSENTIAL SERVICES Oncore’s repair & maintenance management franchise is recession-proof

Oncore franchisees find reliable people for essential jobs

he need for repairs and maintenance never goes away, as many people have realised during their enforced time at home recently. ‘A recent poll by NZME suggested that people are now far more keen to invest in home renovation and their properties rather than luxuries such as travel and dining out,’ says Dan Vincent, Managing Director of Oncore. ‘22 percent of people surveyed said they are likely to spend more money on home improvement.’ ‘I’m not sure if this is because people have been stuck in their homes and noticed things that need fixing, or whether they have decided proper repairs and renovation are a more sensible investment given the economic climate. Whatever the reason, this is pretty much a recessionproof business in any case. Whether the economy is weak or strong, storms happen, windows break, pipes burst and homes get damaged. All that kind of work has to be done and is usually insurance-funded.’ Changes in legislation have also helped drive an enormous market for Oncore’s services. ‘There are 600,000 rental properties in NZ and over the next 3-4 years almost all of them will need work to meet new Government Healthy Home Standards which aim to ensure warmer, drier homes for tenants,’ Dan says. ‘Oncore franchisees can go in and do a full inspection, top to bottom, and use our app to generate a detailed report showing the gaps in compliance, and quote for any required work at the same time. With health and safety more top of mind than ever, conditions such as damp and mould only increase the urgency of the work.’

Seeking managers from any background Oncore is one of three franchise brands created by strategic marketing specialist Traffic to service the national home renovation, enhancement and maintenance market. Refresh Renovations specialises in managing home renovations and enhancements; Zones manages residential landscaping; while Oncore franchisees organise home maintenance, repairs, decorating and installation.

It’s a big market, with New Zealanders spending over $8 billion a year on renovations alone, and Oncore is growing fast. ‘In less than a year we’ve taken on 12 franchisees, with several other people currently looking seriously at the opportunity in their own areas,’ says Dan. Oncore franchisees need to be experienced managers rather than having building industry experience. ‘Oncore franchisees organise tradies to carry out the small, urgent or essential jobs that every home needs,’ Dan explains. ‘In our first year, we generated a steady stream of leads. With franchisees also doing local marketing and getting repeat business and referrals from satisfied clients, we now need more franchisees around the country to service what is becoming an increasingly important growth market.’

Removing the stress For the homeowner, the huge advantage of Oncore’s services is that it offers one point of contact. ‘The franchisee’s job is to project manage and coordinate the tradies round the requirements of the job, and remove any stress for the client,’ continues Dan. ‘Chippies, plumbers and sparkies are not necessarily the best at communicating – hiring Oncore for a job means homeowners can save time and frustration, while tradies can get on with the jobs they are trained for. Also, every job is unique, and it pays to use a specialist provided by Oncore rather than general workers.’ Dan himself has a background in the financial services sector here and in Australia and the UK. ‘I then started a successful chain of retail stores, The Homestore. Two years ago, I sold the last of those and looked around for something new. I knew Chris Caiger, one of the founders of Traffic, and it all started there. With my previous work in financial services I was well-acquainted with the insurance industry, and that knowledge and the contacts I made have been very helpful in building national links which bring in more work for Oncore franchisees.’

Quality matters The essential qualities for an Oncore franchisee are customer service, communication, project management, and professionalism. ‘If you have a trade background, fine, but it is certainly not essential, says Dan. ‘Sales, marketing and organisation are the keys to this business. The ability to build a team of trusted tradies and pick the right person for the right job every time is also critical. Quality speaks – if a job is done properly first time, it is going to last and bring in more referrals.’ The investment for an Oncore franchise is $50,000 + gst. ‘We have areas available throughout the country, and are keen to hear from anyone with the right skills – no matter what their previous career,’ says Dan. ‘If you think you can build a complete service that customers know they can rely on, give me a call and book a place at one of our regular discovery presentations.’

Franchise New Zealand

Advertiser Info

Oncore www.oncoreservice.co.nz Contact Oncore: 0800 001 048 Refresh: 0800 000 951 Zones: 0800 000 843

Winter 2020

Year 29 Issue 02

Hit the ground running with an established client base We provide you with the marketing, systems and processes to enable you to grow a multi-million dollar business.

• The maintenance sector is a $3 billion dollar market • We have a pipeline of leads ready to go • You need management and sales skills, not trade skills

REVENUE $1,750,000

How your business could grow

• Oncore is part of the Refresh Group. The world’s leading renovation franchise

NET PROFIT $356,000

• Low start-up costs (no shop-front required) Don’t delay. Take control of your future and contact us today to find out more… YEAR 1

YEAR 3

YEAR 6

0800 001 048 www.nzfranchiseopportunities.co.nz

S Buying A Franchise: Choosing Wisely

DANGER SIGNALS

Beware – some business opportunities may not be all they seem

hile genuine franchises offer a low-risk way of getting into business for yourself, you need to watch out for the others. Some companies claim to offer ‘franchises’ or ‘business opportunities’ when in reality they offer little or no training, support or systems. Some may be scams, or disguised multi-level marketing schemes with little real opportunity for growth. Here are some warning signs you should be aware of. If you come across any of these, be very, very careful – and don’t sign anything until you’ve had time to check the ‘opportunity’ out fully (our list of 250 Questions to Ask A Franchisor should make any dodgy operator run a mile – see www.franchise.co.nz/article/77). • The ‘franchise’ has no operation already running in New Zealand to prove that it works in practice (we’d suggest looking for a minimum of 12 months so that any seasonal variations are obvious). • The offer suggests you can make a lot of money for very little work. • The opportunity makes more money from recruiting other people than from operating the business. • The opportunity sells you the equipment to manufacture product or carry out a service without proof of the demand for it. • The business depends for its success on an advertising campaign that cannot take place until all the franchises have been sold. • There is no adequate explanation of the reasoning behind any claims made for potential profitability or income in New Zealand. • The initial franchise fee is higher than can be justified.

• The franchisor is more interested in selling you the business than finding out whether you have the experience and ability to run it. • You have only met the franchisor in a hotel and there is no operating entity in New Zealand. • There are unreasonable restrictions on who you can buy goods from, or how much you must buy, or at what price. • You are put under pressure to sign up now rather than lose the territory of your choice. • You are not given time to carry out due diligence on a company before making a decision. • There is no ‘cooling-off’ period allowed after signing. • The franchisor does not see the need for you to consult a lawyer and an accountant. • The franchisor wants to take your credit card details for a deposit payment, promising not to use it unless you confirm you wish to proceed. • Previous franchisees have closed or failed and you are given no satisfactory explanation why. • The contract allows the franchisor to terminate without cause. Being aware of these danger signs should help you to avoid being taken for a ride. However, it’s still up to you to ensure that the franchise you choose is a genuine opportunity that will be a good match for your interests, skills, financial resources and expectations. A good franchisor will not only allow you time to do this – they will insist that you take professional advice from a lawyer and accountant (see page 40) and actively encourage you to make an informed decision. The best franchises succeed not because they do the hard sell but because they take the time to appoint the right people. It’s your life and your money, so make sure you take care.

BUILDING AN IMPRESSIVE FRANCHISE NETWORK? GET THE RIGHT LEGAL ARCHITECT Quality. Service. Results.

Franchise New Zealand

Winter 2020

Year 29 Issue 02

Franchise Management

LONG TERM PLANNING Franchize Consultants shares 5 post-Covid franchisor leadership tips

he Covid-19 pandemic has presented unprecedented challenges. It erased sales for both franchisees and franchisors who had oftensubstantial expense commitments. Pressure mounted daily and, despite government support, many lost financial strength and faced emotional challenges.

Franchising your business or improving an existing network?

Do it once, do it right.

During this time, many New Zealand franchisors showed incredible leadership with increased direct assistance and guidance to franchisees; new products and technology innovations; emotional and wellbeing support; great franchisee engagement; and, in some cases, franchise fee relief. Many franchisors worked longer and harder than ever, showing tremendous commitment to their franchisees. Yet considerable challenges remain: dealing with landlords; continually changing operating requirements; staffing and financing considerations; ongoing suppressed demand and sales. Pre-Covid-19, a franchisor’s work was never done – now there’s even more to do. But focusing on the immediate challenges could risk neglecting the underlying drivers of success. Here are five important areas for franchisors to focus on to ensure and enhance long-term franchise network performance and sustainability. 1. Optimise franchisor governance. Unprecedented times require an assessment of your governance structure, be that a formal board, advisory board, coaching or less formal format. Given current circumstances, who do you most need to have on your team? 2. Update franchisor business plans. Although we advocate scenario planning, no-one we know planned for a pandemic with zero sales. At this time, franchisors must revise objectives, set priorities and actions. They must also consider a range of future scenarios, and ensure they have appropriate contingency plans in place. 3. Formalise your unit-level business model. Many franchisors have made changes and adaptations during the lockdown and reestablishment period. Some changes will continue, outdating existing policies and procedures. It is important to ensure that Franchise Manuals and Training Programmes are updated to reflect the revised model. 4. Review your franchise structure and management. Many franchisors would benefit greatly from a formal review of their total franchise system structure and management approach. This can also blend insights from franchisor and franchisee performance and teams. A formal review is a considerable undertaking when you are time poor; however, the present situation is a turning point – and when creating new plans, it’s best to work with as much context and insight as is practicable. 5. Continue strong franchisee communication and engagement. During lockdown, many franchisors communicated with franchisees much more regularly and with more valuable time-specific information and resources. They embraced technology and increased personalised support via new technologies. Many have increased engagement with their Franchise Advisory Councils as they devise strategies and navigate needed changes. This needs to continue – great communication increases mutual understanding, harnesses important insights, provides support, and can build trust, satisfaction and loyalty. ‘Franchize Consultants helps franchisors maintain the big picture and focus on the things that matter long-term, for both franchisor and franchisee performance,’ says Dr Callum Floyd, Managing Director of Franchize Consultants. ‘For more information, call me or go to our website.’

Advertiser Info

Franchize Consultants www.franchize.co.nz Contact Dr Callum Floyd P 0-9-523 3858 M 021 669 519 callum@franchize.co.nz

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Talk first with New Zealand’s longest established, largest and most award winning team. Work with a company engaged on major projects with many of the biggest and best emerging names in the franchise sector.

Brilliant Commercial Cleaners

Find out why. Call Callum Floyd (09) 523 3858 or email callum@franchize.co.nz www.franchize.co.nz

Six times winner service provider of the year

Grow your own profitable landscaping business We provide you with the marketing, systems and processes to enable you to grow a multi-million dollar business

• The only design and build landscaping franchise in New Zealand • World-class IT systems and processes • You need management and sales skills, not trade skills • A proven business model which generates a great revenue stream • Low start-up costs (no shop-front required) Don’t delay. Take control of your future and contact us today to find out more…

0800 000 843 www.nzfranchiseopportunities.co.nz

Opportunity: Business & Commercial

BUY INTO GROWTH Spray & Wash franchisee finds quality service pays off

kind of building is a potential customer, and every job can turn into a regular one.’

eb Bouchet has found one great advantage with his new business: ‘Once I’ve been to a client, they become repeat customers,’ he says with satisfaction. ‘That’s because Spray and Wash have such high standards. I only started in October 2019 and everything went swimmingly. After the lockdown I’m confident the demand for clean workplaces and our growing reputation mean the business will pick up rapidly again.’ Spray & Wash Solutions offers a professional exterior building wash service for both residential and commercial customers. Henry Norcross established the company in 2014 to provide both residential and commercial exterior washing services in the Auckland region. ‘We specialise in all buildings up to ten metres tall and offer a complete range of pressure washing and water blasting services for buildings, roofs, gutters, car parks, decks and driveways. Our team strives to provide a responsive and reliable service that can meet flexible deadlines.

Seb and Rachel work as a team, with Seb doing quoting and on-site work while Rachel handles the marketing and invoicing. ‘We are putting in an average week of 30-40 hours each and (apart from the Covid-19 interruption) running a profitable business which is very satisfying.’

Guaranteed sales Henry says that new Spray & Wash franchises are available from as little as $38,000 +gst. ‘This is a very flexible opportunity – you can start on the tools and gradually take on staff, or start larger with a team while you focus on building the business. There’s full training, assistance with marketing and online promotion, help with selecting the right equipment package, accounting set-up and lots more to help get you up and running.

Repeat business

‘You don’t need any experience, either. We offer a turn-key operation, and will show you the tried-and-tested formula we use for attracting new customers every month. We already have several franchisees operating out of our North Shore depot and are Advertiser Info so confident in our processes that we will guarantee you minimum sales of Spray & Wash $50,000 for the first year. www.sprayandwash.co.nz

Seb came to New Zealand from Mauritius 15 years ago and worked for several years as a landscape gardener. ‘With a wife and two teenage sons to support, I needed a business that I could grow. My wife Rachel found Spray & Wash and we realised it was a great opportunity. Every

‘Spray & Wash has exclusive territories available now in cities throughout New Zealand, so contact me to find out more.’

‘Our clients can place their complete confidence in our company with regard to meeting and exceeding health, safety, environmental standards and overall quality. Our fully-documented procedures mean franchisees can win contracts from big property companies and corporates for shopping malls, schools and offices, as well as smaller properties.’

Put yourself in the driver’s seat

with Aramex

Contact Henry Norcross M 021 981 234 henryn@sprayandwash.co.nz

We could go places together

Are you ready to join an industry that is thriving and predicted to continue to grow? Do you love exceeding expectations and delighting your customers? Are you a self-starter who enjoys the freedom of operating your own business?

If you answered yes, we want to hear from you! Aramex New Zealand is a leading freight and logistics provider with over 37 years’ of local industry knowledge and franchising expertise. Today, we operate out of 18 regions nationwide and offer an extensive range of tailored courier services for senders large and small. With the rapid rise of e-commerce retailers, courier service is more in demand than ever.

Franchising opportunities We have the opportunity for enthusiastic people with a ‘can-do’ attitude to join the Aramex team as Courier Franchisees and Regional Franchisees. > Become part of an award-winning franchise network > Extend your global reach: Aramex has a presence in 58 countries > Enjoy the freedom of owning and operating your own business > Receive ongoing business support and training > Utilise state-of-the-art technology to assist the operation of your business

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Find out more about our opportunities at

www.aramex.co.nz

S Buying A Franchise

DON’T get the generalise DO check RIGHT AD It's often said that buying a franchise is less risky than starting business on your own. This may be true – but it’s totally unhelpful.

profitable, either. That’s why, if you’re looking at buying any business, you need to take good professional advice so that you can be sure you’ve made the right decision and free your brain up to focus on growing your new business.

The fact is that every franchise system has successes and failures – and some systems are better than others. So you need to dig deep with your questioning of franchisors and their franchisees. Don't settle for generalisations, superficial answers or marketing guff.

Strangely, many people don’t bother to do that when it comes to franchises. Why not? Well, having talked to many new franchisees, it seems that too many people:

And while we’re on that topic, please do put real effort, time and creativity into your assessment of any franchise opportunity. A good franchisor appreciates people who show business intelligence by being wellorganised and asking probing questions. But they don’t appreciate it if you take too long or if you don’t recognise that franchising is a two-way street, where you have just as much responsibility as the franchisor.

• Think that by not using a lawyer or accountant they will save money on professional fees that they need to invest in the business; or

So don’t just scratch the surface or believe sweeping statements – invest in yourself by investigating the franchise opportunity properly. And take advice from people who have spent a lot of time working LOOK BEFORE in the franchise sector. YOU LEAP They’ll help you read between the lines and get the real answers. Franchising is a powerful way of doing business, butMichael the same forces that make Bright franchising great also create vulnerability Specialist Franchise Lawyer and risk. We 021 know what works, what doesn’t, 2666 395 and how to respond to the issues that arise. We help with: · Assessing franchise opportunities · Advising on franchise agreements and other contracts · Franchise sales and purchases · Dealing with difficult situations

FRANCHISE LAWYERS Auckland Phone 09 303 3764

North Shore Phone 09 414 9800

www.gazeburt.co.nz

because a franchise is well-established doesn’t mean that it will Just suit everyone – and it doesn’t mean that every new outlet will be

• Assume that everything will be okay because the franchise has a good reputation;

• Use an inappropriate advisor – the family lawyer, for example – who might be great at conveyancing but have little experience and few contacts in the franchise world. Alas, the people who take these appealing shortcuts often learn an important lesson the hard way. Whether you’re investing $5,000 or $500,000, it pays to take proper advice to ensure that you know what you are getting into and that your chosen business can meet your needs.

Spend and save For the franchise buyer, then, it’s vital to check out the differences between franchises to make sure that any opportunity really is as good as it seems to be. Here’s why it’s worth spending a little time and money on advisors: 1. You’ll save time (and maybe even money). Choose experienced advisors and they’ll probably have come across the franchise system you’re investigating before. Even if it’s new to New Zealand, the chances are they will be able to find out more about it from contacts overseas than you will. And if it’s a brand new system, they will at least know the characteristics to look for in a successful franchise. They might cost more per hour than non-specialist advisors, but they will give you better advice and take less time about it. 2. You’re less likely to make mistakes. You might not know what rents or margins are normal in a certain industry, but your advisors should. You might not know whether a sub-lease arrangement leaves you exposed, but your lawyer will. You might be new to business borrowing, but your banker will know what is and isn’t possible – and the fact that you are buying a franchise may mean special terms are available if you talk to the right people. 3. You’ll know what to expect. One of the most important tasks of your advisors is to ensure that you know exactly what the franchise entails and that you know what will be expected of you as a franchisee. That will not only help you to make the right choice of business but also enable you to settle into your new role faster. 4. You’ll be confident your chosen franchise will meet your needs. Whether your reasons for buying a franchise are short-term growth, longterm security or lifestyle, involving advisors and briefing them honestly about your goals will help ascertain whether the business will really meet your needs. Franchise New Zealand

Winter 2020

Year 29 Issue 02

ANCHISE

Buying a franchise can be a great way to get into your own business – but using the right advisors is essential

ADVICE 5. You’ll get impartial advice. If you find a business you love, it’s easy to focus on the positives and miss some of the warning signs. For all sorts of reasons, a good franchise may not actually be the right one for you. Advisors can help you see beyond the dream to the reality, and help you make the right decision.

What advice do you need? The three key people that you need to speak to are a lawyer, accountant and, if you are going to require finance, a banker. When you buy a franchise, you are getting into a legal arrangement that involves rights and obligations on both the franchisee and the franchisor. It is therefore extremely important that you should have a clear understanding of what those will actually mean to you in practice. FranMag_CrestPC_186x135_Layout 1 29/08/18 11:37reasons AM Page How about using an accountant? Well, one of the primary for 1 buying a business is to make money, so you want to ensure that the

EXCITING FR

OPPORTUNITY

Brand new store on a turnkey basis! • Affordable, accredited nationwide franchise • Group buying power • Simple business model • Full/ongoing training • Fresh, new branding • Comprehensive marketing support • Integrated point-of-sale • Low wastage operation • Jesters is more than just a pie shop! All new stores are equipped with a pie van, Kindo school fundraising and VIPie loyalty programmes, and catering solutions W E ’ R E L O O K I N G for passionate franchise partners to bring our ‘pies to the people’! For further information email mike@number8rg.co.nz

–––– JESTERS-PIES.CO.NZ

Taking care of business Low cost, guaranteed income Property Care franchises available Crest PropertyCare is a new division of CrestClean, which offers a business suited to practical, hands-on people who would enjoy looking after the grounds and outside areas of buildings. We provide property caretaking services to our commercial customers and schools. With industry-leading training and great local support, a Crest PropertyCare franchise is a rewarding business. Call 0800 273 780 or visit www.crestpropertycare.co.nz See opportunities in our prosperous regional towns: www.crest.co.nz/move-to-the-regions

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

S Buying A Franchise

franchise you are considering is actually a sound proposition and that it can provide the financial returns that you are looking for. An experienced accountant can help you investigate this.

We can find the franchise that is right for you Our experience is extensive and our approach is unique, we match people, brands and businesses. Iridium Partners help potential franchisees research, evaluate, and navigate the franchise industry. We’ll be by your side with advice and guidance as we pair you with a franchised business, examine the systems and processes, and help you take your first steps towards success. We work with a number of high-profile and well-known brands to offer franchise opportunities, and can also assist with purchases outside of our network.

Call us to discuss the opportunities we have for you right now

As for franchise bankers, the good news about them is that they have a huge amount of expertise and knowledge about different franchise systems but they aren’t actually going to charge you anything for sharing it. It’s therefore a simple matter to talk to them fairly early in your researches to find out what they know and start to build a relationship with them.

How do you choose the right advisor? So how do you ensure that your chosen advisors are the right ones for you? Here are some tips. 1. Don’t assume that your normal family lawyer or accountant has the skills to analyse a franchise opportunity. Franchising is a specialist field and it pays to use specialists. They may charge more per hour but they will know what is and isn’t acceptable.

Nathan 0275 393 022 or email info@iridium.net.nz

iridium.net.nz

Many franchise professionals believe that getting good legal advice is so important to a prospective franchisee that Franchise Association members have to tell purchasers, ‘You are also required to have the Franchise Agreement explained to you by a solicitor experienced in franchising and you should seek financial advice on the franchise proposition from an accountant experienced in franchising.’

I.R.B. Realty Ltd Licensed REAA 2008

2. Look for advisors who are demonstrably focusing on the world of franchising already. The Directory in the back of this magazine is a good place to start, as it lists those with specialist knowledge in this area. 3. Choose people who are able to demonstrate knowledge and experience of franchise systems in the field in which your chosen business is operating. Don’t be afraid to ask for a summary of their relevant experience. 4. Check the reputation of each advisor with your other advisors – some may work particularly closely with other specialists and be able to recommend someone.

AN EXCITING

FRANCHISE OPPORTUNITY GROUP HOME BUILDER

Having experienced recent growth, it’s time for us to share our successful business model. Compass Homes is a Group Home building company and is looking to expand nationwide. We have some unique points of difference that makes a franchise with Compass Homes very appealing.

We are looking for partners to join the group as franchisees • Low entry costs • Ongoing sales and marketing • Admin support with optional accounting services • Construction experience not essential • Well-established and proven systems and processes Compass Homes have opportunities in Northland, Central North Island, Waikato, Upper South Island, West Coast and North Otago.

For more information contact Bronwyn Bindon Phone: 021 461 313 Email: bronwyn@compasshomes.co.nz

5. Make sure that you choose people with whom you can build a good rapport. You need to be honest with your advisors and trust that they will respect your confidences and give you good advice. In all likelihood, you will be working with them not just while you are buying your franchise but as your business grows, too. 6. Be prepared to pay reasonable fees for professional advice. It’s not worth saving a few dollars at the outset and getting poor advice. Most advisors charge on an hourly basis, so find out what this is and get a written estimate of the likely number of hours involved. Ask to be kept informed in writing of any extra hours incurred. 7. Accept that the advisor’s job is to advise. The ultimate decision whether to take up the franchise is just the first of many you will need to make in running your own business. Be prepared to take responsibility for your own future.

Finally With the right team of advisors behind you, buying a franchise can be much less stressful – and less risky – than trying to do everything on your own. The trick is to choose the right advisors in the first place, be honest with them and listen carefully to what they have to say. The decision whether to proceed or not will be yours and yours alone, but if you have listened to the voices of experience then you stand the best possible chance of making the right decision for your future success. Franchise New Zealand

About the Author Simon Lord is editor of Franchise New Zealand magazine & website and has worked in franchising for over 35 years.

Winter 2020

Year 29 Issue 02

Opportunity: Home & Building

HEART AND SOUL

Matt & Trevyna with Derek Lilly (right)

Dream Doors franchisees transfer management skills into a business of their own

fter 20 years in the supply chain industry both Matt and Trevyna Santry felt in need of a change. Having a new kitchen installed made them think about the opportunities, and when they discovered the Dream Doors franchise they decided to go for it. ‘Although it was a major plunge away from salaried jobs, we felt we would have a whole franchise system behind us, together with a lot of very helpful and experienced franchisees,’ says Matt. ‘In management jobs the stress level can be considerable, not to mention the risk of redundancy – well, we have a different kind of stress now but it is our business and we are working for us!’ Dream Doors franchisees manage the refurbishment of kitchens and bathrooms, keeping perfectly serviceable joinery and updating the look with new doors and fittings. It’s a process that saves homeowners time, money and disruption, not to mention reducing landfill, and has been hugely successful. There are 10 busy franchisees throughout the country, and the franchise is seeking enterprising people with sales and management ability to fill the gaps.

Systems to succeed A major tool in the Dream Doors tool kit is the unique Franchise Management System (FMS) which tracks leads and revenues, measures advertising effectiveness, collects and monitors customer feedback and can identify potential issues for the franchise support team. ‘It also enables franchisees to do on-site, real-time quotations,’ explains franchisor Derek Lilly. ‘They can go to a client, discuss their needs, enter the data and give them a quote within five minutes. It’s a very good system that makes many tasks much easier and enables us to be more efficient. During Level 4, franchisees were even able to offer online consultations and quotes to keep their business moving.’ Matt and Trevyna say the FMS has enabled them to build a really good business using tried and tested methods. ‘It all works – with the weekly calls to Derek and speaking to other franchisees we did better than we budgeted for in our first year. This year also started very well – until March! But people are still investing in their homes today, especially when they realise that for a very reasonable outlay they can have a brand new kitchen or bathroom. The kitchen is the heart and soul of any house, and making people happy is one of the best things we do.’ Advertiser Info Derek agrees. ‘If you have the skills and ability to run your own business, look no further than Dream Doors. With 20 years of international success in 4 countries, and with the company founder living and training everyone here in NZ, your chances of success are much higher. Contact me today.’

Dream Doors (NZ) Ltd www.dreamdoors.co.nz/ franchise Contact Derek Lilly P 0800 437 326 M 027 213 5133 del@dreamdoors.co.nz

SILVERDA LE NOW AVA FRANCHISE IL ABLE

ith Co m e r u n w gs! th e b ig do PETS IN THE CITY OFFER LUXURY DOGGIE DAYCARE AND PET HOTEL FACILITIES We are expanding and seeking owner operator partners to be part of a unique franchise opportunity. We have a number of opportunities for new franchisees to purchase either an existing, profitable Doggie Daycare / Pet Hotel, or open a new ‘turn key’ store in one of the new locations we have earmarked for expansion. If you truly love animals and think you’ve got what it takes to operate your own Pets In The City Doggie Daycare or Doggie Daycare & Pet Hotel contact us now for more information. Contact Greg on 021 508 807 or greg.m@petsinthecity.co.nz.

www.petsinthecity.co.nz franchise.co.nz – PUTTING PEOPLE IN BUSINESS

What do the expected post-Covid recession and redundancies mean for franchising? Simon Lord and Nathan Bonney share some insights

OPPORTUNITY KNOCKS

ver the last 10 years or so, New Zealand has had a stronglyperforming economy with low unemployment. Although many franchises have grown well as a result, the economy had a negative effect upon franchisee recruitment in some sectors. Increasing property prices made it attractive for people to invest in property rather than in themselves. Add the fact that business confidence has been surprisingly low since the last election, meaning that people in well-paying jobs have been reluctant to make the jump into self-employment, and you can see why surveys have consistently ranked ‘availability of good franchisees’ as the number one challenge for most franchisors. Lower immigration levels haven’t helped, either. Well, now all that looks set to change. Traditionally, franchising has always performed rather well during recessions. For good franchisors, recessions offer a chance to expand: new locations become available; old competitors suffer; and there is a larger market of potential franchisees and staff as people are moved out of declining industries. For well-supported franchisees, being part of a franchise group offers benefits that an independent business can’t: buying power; branding; support; new product or service development; and many other factors – not least, the ability to share ideas and opportunities with fellow franchisees. Truly, there is strength in numbers (see page 6). And while large companies struggle to reduce overheads and reorganise, or overseas companies leave the market altogether, the flat and localised management structure which most franchises enjoy means that they are well-placed to grow.

Back to the future The recession following the 2008 Global Financial Crisis was unusual in New Zealand because unemployment did not increase as much as had been the case in previous recessions. The next few years look more likely to follow the normal post-recession pattern, with more growth opportunities and more financial stimulus following the inevitable initial pain. Tragically, some franchisees (and many independents) will not have sufficient financial reserves to survive an extended downturn and their businesses will close or be resold. This means that there will be a number of otherwise viable franchised businesses which come on the market and represent good opportunities for those in a position to buy. Buyers will also have a choice of new opportunities and new sites. The fact that most economists are currently tipping property values to avoid a major plunge in values, or to suffer only a temporary dip, means that people with property will still have equity against which to borrow. In addition, record low interest rates make it possible to borrow more than might otherwise have been the case (although they would be wise to build in a safety margin for rates to increase in the future).

Who’s going to buy? So who’s going to buy, and where is the biggest growth going to come from? Well, redundancy is going to be a key factor. While it will affect people across all wage groups, investment levels and industries, a lot of jobs are going initially from the retail, hospitality and tourism sectors. These are people used to working long and sometimes unsocial hours, as business owners do. They also have people and communication skills, which has often been a challenge in franchise recruitment in recent years. Some won’t have a lot of savings, so home-based and mobile franchises and lower-investment opportunities will appeal. At the same time, there are others – pilots, managers, logistics experts – who will want whitecollar or business-to-business franchises. Another driver will be two-job families afraid of redundancy who want to diversify risk by one being self-employed in, say, the childcare, leisure or education field. Following your passion can be very rewarding in many ways, but anything involving compliance issues is difficult and costly to do as an independent – making a well-developed franchise much more attractive. And franchisors face a new challenge in the form of a group who have rarely entered their orbit before as potential franchisees – millennials. It’s only eight years since a demographics professor told a Franchise Association conference that our ageing population meant that millennials would never be short of a job. Now they are, and owning their own business is one of the options. Wherever they come from, it’s important to recognise that this will be Plan B for many people. They might have dreamed of buying a business before but not expected it to happen, or not intended it to happen right now. As a result, they may have good skills but no business experience, which makes a franchise very attractive.

Crossing the border Immigration may have come to a halt for now, but the number of New Zealanders returning from overseas is increasing again. They will bring valuable skills and experience in many fields, but the lack of suitable jobs (or similar salaries) here may force them to look at business opportunities. Some of those who return will undoubtedly head back to complete their OE when things settle down again, but many will realise, ‘We don’t know how lucky we are’ and decide to stay. New Zealand’s reputation as a ‘safe haven’ is sky high right now, so when the borders open again we can expect immigration to rise again. Just how immigration policy will be developed remains to be seen, but it can be assumed that migrants with investment capital will be high on the list. In order to meet visa requirements, they will probably have to show how they will create jobs, so larger-investment franchises such as accommodation and hospitality will be more attractive. Franchise New Zealand

Winter 2020

Year 29 Issue 02

www.istockphoto.com/Smitt

Franchise Management

Already in the market There are two other sources of franchise growth. The first is conversion franchising, where existing independent business operators join a franchise in order to take advantage of the brand, buying power and systems they need to help them meet new challenges. That can bring franchisors good new sites and good new people – although training them can have its challenges! And existing franchisees may see the opportunity to become multi-unit operators. Good franchisees may already have the skills to turn around an under-performing or under-funded outlet, or see the opportunity in a new location. Beware though – multi-unit doesn’t suit all business models or all franchisees.

Appealing to buyers With lots of potential franchise buyers in the market at last, the challenge for franchisors is to attract, recruit and train the right people to build successful and sustainable businesses of their own. In terms of making the opportunity more attractive to potential franchisees (and their advisors), some areas to consider are: • Reducing ingoings. Fit-outs, equipment and training all need to be designed to offer better value for money. • Lowering initial fees. While ongoing fees may need to be kept at the existing level to fund support services (which will be more in demand than ever), is it possible to lower or spread out initial fees? It might reduce the contribution to costs from franchise recruitment, but if it helps bring the right people on board for the long term, it might be an investment worth making. • Alternative funding options. Where good potential franchisees are struggling to come up with the necessary equity, what other options might be available? Joint ventures and various lease-to-own schemes have been used by many franchisors, while vendor capital (where the outgoing franchisee leaves some money in the business for an agreed period) is also possible with resales. Such options do have to be carefully considered with specialist franchise advisors, though, as any form of finance reduces the profitability of the business. • Work or income guarantees. Offering some form of guarantee can provide potential franchisees with some certainty when they first move into self-employment. However, such schemes can lead to friction if the terms are not clearly understood by all parties (see page 16). • Paid training schemes. Rather than a guarantee, some franchises provide paid training periods which help the franchisee cover the gap between leaving employment and the time their business starts to generate income. • Developing additional revenue streams. The pandemic period accelerated the acceptance of online shopping. Some franchises have developed online sales platforms that reduce overheads and share revenue with franchisees who deliver the product or service in their area.

Ready for the rush For all the above reasons, we are already seeing a big increase in enquiries for franchises in certain sectors, and that seems likely to continue and grow in the coming months. Franchisors therefore need to be prepared to handle greater numbers of enquiries than they have been used to in recent years, and to have the systems and processes in place that both help them identify good prospects, and ensure that all candidates receive accurate information in a timely fashion to help them make informed decisions. Good recordkeeping and management of the recruitment ‘funnel’ is also vital for legal reasons. While good recruitment processes will identify the right people, they will need to be matched by excellent training and support programmes to help new franchisees get up to speed and profitability as quickly as possible – whatever their background. About the Author It will be the franchise systems that adapt best which will emerge from this period stronger than ever with a pool of committed, talented, wellresourced franchisees.

Simon Lord is Publisher of Franchise New Zealand. Nathan Bonney is Director of Iridium Partners and has many years’ experience in franchise operations and recruitment.

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

PERFORMANCE | COMMUNICATION | COMPLIANCE | LEARNING MANAGEMENT

To arrange a demo, email us at enquiry@franchiseinfinity.com. Visit www.franchiseinfinity.com for more information.

g n i s i h c n a r f g Takin ! s t h g i e h w e n to A unique opportunity exists for the right person to purchase an Accessman Franchise

Act Now!

Exciting new franchise options available throughout New Zealand

0800 2GET HIGH

franchises@accessman.co.nz www.accessman.co.nz

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NZ NZowned owned &&operated operated

Opportunity: Business & Commercial

FIRST STEPS

Greg Paget

Cleantastic needs great franchisees to be their own boss

he Covid-19 pandemic has had an incredible impact on virtually everybody in the country. One thing that has been highlighted is the need for good cleaning systems in businesses. It’s always been important, but now there’s suddenly a new appreciation of the work that’s done by those who provide good cleaning services. ‘And because of that, we at Cleantastic need to continue to appoint new franchisees,’ says Greg Paget, Cleantastic NZ franchisor. ‘Potential clients are now looking for a company that has good systems in place to ensure quality service – not just the cleaning systems themselves, but also the other essentials such as good training, good health and safety plans and good Public Liability Insurance.

DON’T GET A JOB! Be Self-Employed

‘There’s another aspect to being a preferred supplier these days, too – compliance to NZ labour laws. This is an incredibly important factor, not just legally but morally. We’ve developed good employment systems for our franchisees to use, and have worked a lot with MBIE and the Labour Inspectorate to ensure they comply. ‘It’s all part of being a good business owner and that’s what the Cleantastic opportunity is all about. If you just want to be a cleaner, call another company – but if you want to develop into a successful business owner, call us. Our mission is: To develop motivated individuals to become successful business owners.

Start small and grow Most of the nearly 300 Cleantastic franchisees around the country started small, so they could learn and become confident before growing their businesses. The company provides comprehensive training, equipment, uniforms, business cards and manuals – ‘In fact, everything you need to get started, including a client base,’ says Greg. ‘It’s important to begin with a size that you can manage, then once you are good at what you are doing, we’ll help you grow it and secure new clients with support from our seven offices around the country. We also provide training programmes on specialised areas of cleaning to help you build more revenue, with expert help, support and guidance in all areas of your business.’ Cleantastic covers most parts of New Zealand, including many of the smaller provincial centres. ‘There is still a huge number of places that we can continue to grow or venture into, which means exciting opportunities for current and new franchisees.’ There are a lot of cleaning companies out there, so what’s the difference at Cleantastic? ‘Well, the royalty fee is lower and you don’t need a big Advertiser Info upfront investment, but above all we value our franchisees as individual Cleantastic business owners. www.cleantastic.co.nz ‘If you have that same great attitude and understand the importance of good customer service, call or email me and find out for yourself.’

Contact Greg Paget M 021 727 353 gregpaget@cleantastic.co.nz

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Commercial Cleaning Franchise

Simple. Profitable. Affordable. Guaranteed. CALL FOR YOUR FREE INFO PACK

PH 0800 500 054

www.cleantastic.co.nz 47

Opportunity: Business & Commercial

Jim Penman - minus the familiar beard

SAFE & SECURE Jim’s Test & Tag is a thriving business in a growing industry

ith almost 4,000 franchisees across Australia and New Zealand, Jim’s is one of the best-known names in franchising. It’s also a well-known name in health and safety, with Jim’s Test & Tag providing testing and tagging services for electrical equipment in workplaces, as well as fire extinguisher inspections and sales. Health & Safety regulations mean there’s no shortage of work for Jim’s Test & Tag franchisees, who don’t need electrical qualifications to test safety using specialised gear. There are currently 40 Jim’s Test & Tag franchisees in New Zealand with demand for many more. ‘The brand is so strong, it makes it a lot easier for franchisees across all our services to find work,’ says group founder Jim Penman – the original ‘Jim’. ‘In fact, our major problem is often unserviced leads!’ That’s good news for anyone looking for a secure business opportunity. New franchisees receive rigorous training backed up by some impressive systems. ‘We have spent over $1.5 million on IT systems alone in the past year, developing new programs which cut down the amount of time franchisees spend on admin by improving billing and scheduling, as well as helping with quality control,’ says Jim. ‘Some tagging services just don’t do the testing properly and the results can be disastrous. When we were starting up, an unchecked monitor cable started a fire that burned our call centre down. Clients know that when they use Jim’s, work will be done properly and professionally every time. That means our franchisees can compete on quality, not cost, and they earn more because of it.’

No experience needed ‘What matters most in a Jim’s Test & Tag franchisee is their character, not their experience,’ Jim says. ‘They need to care about doing a good job, have a good customer ethos, and be businesslike – respond quickly to requests and be prompt and reliable. In return, they can build a business with recurring income. All businesses must ensure their workplace is safe for everyone, and electrical equipment needs to be inspected at least annually, with building site or workshop equipment needing more frequent inspection.’ For new franchisees, the franchise fee of $55,000 +gst covers everything bar a suitable vehicle: exclusive territory, test equipment, uniform, promotional material, business cards – even pens. Vehicles can be new, secondhand or leased, and the buying power of the Jim’s Group means the franchisees can access substantial discounts on vehicles and appliances. Jim says that while the recent lockdowns affected everyone, ‘Testing and tagging is not the sort of thing businesses can cut back on – safety is a legal requirement. It means lots of opportunities around New Zealand to start right now – give Peter Mahon a call today to find out more.’

Advertiser Info

Jim’s Test & Tag www.jimstestandtag.co.nz Contact Peter Mahon P 0800 454 654 info@jimstestandtag.co.nz

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Legal Matters

RIGHTS & WRONGS Stewart Germann and Khushbu Sundarji review lessons from three recent cases involving well-known New Zealand franchises.

hen you take up a franchise, there are usually clauses in the agreement which prevent you using what you learn as a franchisee from competing with the franchise for a reasonable period after you have left. Our annual review of recent cases explores how those clauses have applied when former franchisees have sought to continue operating or be employed in a similar business.

franchise agreement and the Trust itself was a sham insofar as the transfer of the premises was concerned. Justice Ellis was of the view that there was little undue prejudice that might be suffered by RTL whereas, by contrast, Foodstuffs would suffer damage to the goodwill of its brand and its goodwill at the premises. Conclusion The case serves as a strong warning to franchisees that courts will be willing to investigate any sham arrangements where they have as their outcome the avoidance of contractual obligations under a franchise agreement. Any franchisee wishing to follow a similar course of action is advised to seek expert legal advice and explore other options.

False premises

Open 2 interpretation

Many franchise agreements contain post-termination obligations that require a franchisee to assign the lease of the premises to the franchisor upon request – but what happens when a franchisee buys the premises first to try and escape its obligations? Foodstuffs North Island Limited v Ravla Trading Limited looked at one such case.

Can a restraint of trade clause affect former franchisees who become employees of another company? A case involving the Open2View franchise looked at this issue. The case was Mainland Digital Marketing Limited v Willetts. Background

Background

Willets and Nordek Myers (the defendants) were franchisees of Mainland Digital Marketing Limited (“MDM”). MDM provided visual media services to the real estate industry under the Open2View name, including photography, videography, floorplans and internet marketing services.

Ravla Trading Limited (“RTL”) was a Four Square franchisee in Gisborne. The parties entered into a franchise agreement in 2008 in which Mr Ravla was an approved operator and both Mr and Mrs Ravla were guarantors. The parties entered into a further agreement in 2017 where Mr Ravla was an approved operator and that agreement also included clauses prohibiting RTL from damaging the goodwill of Foodstuffs or being involved in a business that competed with Foodstuffs or the franchised business, with RTL needing the prior written approval of Foodstuffs to sell the franchised business. The agreement contained a right of first refusal for Foodstuffs to purchase the business and the termination clause stated that no party could terminate the agreement except as expressly provided in the agreement. When the 2008 agreement was signed RTL held a lease of the premises. Without the knowledge of Foodstuffs, RTL purchased the building in 2016 and in July 2019 transferred the building into the Ravla Family Trust (“the Trust”). In June 2019 RTL wrote to Foodstuffs, advising that Mr Ravla was ill, and Mrs Ravla was appointed to operate the business. However, she wanted to operate an independent grocery store and accordingly RTL suggested a termination date of 1 August 2019. Foodstuffs advised that it did not want to terminate the agreement and as RTL had no right to terminate it unilaterally, it had to sell the business to an approved purchaser. Alternatively, Foodstuffs was interested in taking the headlease and operating the store. When Foodstuffs refused to consent to the proposal there was a period of silence from RTL during which time the ownership of the premises was transferred to the Trust. The Issue and the Law The case came before the High Court at Gisborne as an interim injunction application to restrain RTL and the Trust from taking any steps to transfer to any party the franchised business or any interest or right of possession in respect of the premises. Justice Ellis granted the injunction and was of the view that it was seriously arguable that RTL’s intention to transfer its business to some new entity was an anticipated breach of the agreement in that it was without the consent of Foodstuffs and without first offering it to Foodstuffs. The Judge also said that the transfer of the premises by RTL to the Trust was for the purpose of avoiding its obligations under the franchise.co.nz – PUTTING PEOPLE IN BUSINESS

The defendants did not renew their franchise agreement in 2019 and, after the expiry of the agreement, were employed by Bayleys Real Estate (an MDM client). MDM sought an injunction against the defendants for breach of the restraint provisions in the franchise agreement. Their initial application was unsuccessful. The court did not make any finding as to the interpretation of the contract, but suggested that the parties apply to the court to determine whether the defendants’ employment with Bayleys breached clause 38.2 (being the relevant provision) and Appendix 1 of the franchise agreements. The Issue and the Law Under clause 38.2, the franchisee could not be involved in a business considered to be a market competitor or an imitation of the Franchised System or similar to the Franchised Business or Restraint Business. Appendix 1 contained a non-solicitation clause for the geographic location for business dealings in the same type of business (Real Estate Photography, Floor Plans, Sign Boards, and Real Estate Internet Marketing) for a period of 2 years from the date of termination. Restraint Business was defined in the agreement as “collectively and individually the Franchised Business, or a business operating in the Restraint Area that is the same or similar to the Franchised Business or each separate business or actively specified in the Schedule”. Franchised Business was defined as “the marketing and supplying to Clients real estate digital photography and the promotion of lead based real estate marketing services and other complimentary (sic) products and services”. MDM argued the defendants breached clause 38.2 by providing real estate photography to Bayleys, a market competitor. Although the term ‘employees’ was not included in clause 38.2, ‘agents’ could cover this as the defendants were carrying out services as representatives or agents of Bayleys. The defendants argued that MDM was relying on goodwill as the relevant proprietary interest, but under the agreement goodwill belonged to the franchisee. The defendants were ‘greenfield franchisees’ and developed the goodwill themselves. Clause 38.2 was not meant to restrain all business but to restrain the franchisees from leading a business venture with a market competitor or imitation of the franchise system. Finally, ‘agent’ could not be extended to include employee.

S Legal Matters They further argued that there was no breach as the business dealings had to be the same type of business as the franchised business, meaning relationships between businesses, not employees. Although Bayleys provided a photography service, it did not provide the same services as MDM.

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The High Court was told the Willets and Myers and Open2view franchise agreement came to an end in March 2019 and that MDM owed the defendant $69,000. Courts frown on restraints of trade; they limit business activity and the wording of any restraint is closely examined. If there is any ambiguity, it is construed against the person seeking to enforce the restraint. The court found that there was no breach of clause 38.2 as the clause did not exclude the defendants from working as employees. However, it found that Bayleys, which was carrying on a similar business, could be considered a market competitor. Restraint Business included “each separate business or activity specified in the Schedule” and meant that it could include only the provision of real estate photography. Franchised Business also included the specific business being undertaken by the photographer franchisees. Bayleys provided real estate photography services. There was no requirement that Bayleys had to provide that service exclusively to any other business activities. The court found that Appendix 1 was breached. Solicitation did not have to be overt. It could also mean a presence and willingness to do business with another person. Bayleys announced to staff and clients that the defendants would be working for Bayleys and the defendants solicited vendors through their LinkedIn page. The court accepted that this was solicitation in the broadest sense. The court also stated that business dealing was not just a commercial relationship between businesses, but implied transactions where there would be monetary gain or potential monetary gain. Each time the defendants were asked to provide real estate photography for a Bayleys agent, they were indirectly facilitating a business dealing. As to the balance of convenience argument in relation to the interim injunction application, Justice Ellis was of the view that there was little

Franchise New Zealand

Winter 2020

Year 29 Issue 02

undue prejudice that might be suffered by RTL whereas, by contrast, Foodstuffs would suffer damage to the goodwill of its brand and its goodwill at the premises. Relief Justice Nation said that there was no wording in the sub-franchise agreements that clearly prohibited the defendants from providing photographic services as employees for a former Open2view client. Restraint wording indirectly prohibiting such employment would require a full trial so the High Court refused an interim injunction blocking their continued employment with Bayleys.

Westpac Franchise Summit

Conclusion The case emphasises that the enforcement of restraints of trade clauses is not easy and each case depends on the particular facts.

Cutting up rough The Mad Butcher has been involved in considerable litigation over recent years, normally relating to its enforcement of a breach of restraint on competition provision against a former franchisee. The case of Mad Butcher Holdings Limited v Standard 720 Limited is no different.

Thursday 15th October Waipuna Hotel

Background Mad Butcher Holdings Limited (“MBH”) is the franchisor for the Mad Butcher brand. Standard 730 Limited (“Standard”) was a Mad Butcher franchisee in Whangarei. The franchise agreement contained a restraint of trade provision for a period of 2 years within the restraint area. Prior to the expiry of the franchise agreement on 4 January 2019, Standard advised MBH that it wanted to set up a butchers training school. However, Standard then told MBH that it intended to set up as an independent butcher and it started trading on 28 January 2019. MBH sought injunctive relief alleging breach of restraint of trade by Standard. The Issues Standard argued that the restraint was aimed at preventing competition with other Mad Butcher stores and because the closest store was at Albany and MBH had no intention and no reasonable prospect of establishing another store in Whangarei, it should not be concerned. Standard argued that MBH had no legitimate goodwill to protect and therefore the clause was unenforceable and it did not depend on whether there was an existing Mad Butcher store. MBH said that it wanted to establish another store in the area, but could not if Standard was operating and Standard was trading on the goodwill built up while it was a Mad Butcher franchisee. The Relief Justice Gault in the High Court at Whangarei agreed with MBH and found that there was a strong argument that the plain meaning of the restraint of trade clause was that it applied whether or not there was an existing Mad Butcher franchise in the designated area. The restraint covered a business similar to the franchised business and was reasonable. The Judge agreed that MBH would have difficulty in securing a new franchisee in the area and the potential to transition customers had already been compromised. The court also acknowledged that other franchisees would see Standard breaching the terms of the franchise agreement and damages would not be enough. He said that MBH needed to take active steps to enforce its rights and the court noted that Standard put itself in this position by trading as an independent butcher, knowing the risk and being put on notice by MBH. The case was subsequently appealed but the Judge found that the injunctive relief was still the correct decision. Conclusion This case again reinforces that restraint on competition and restraint on trade clauses are very important for franchisors, who should not hesitate to apply for injunctive relief where the circumstances warrant it. Franchisees must realise that when they enter into franchise agreements which contain restraints of trade clauses then, when they leave the franchise About the Author system either voluntarily or because the franchise agreement has expired or has This article is written by Stewart Germann and Khushbu Sundarji been terminated, franchisees cannot set of Stewart Germann Law up in competition with the franchisor Office, a specialist franchising unless it is expressly provided for in the commercial law firm at Auckland franchise agreement. with over 38 years’ experience. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

A day of sessions, speakers, networking and a casual dinner with entertainment to help franchisors reconnect and reset.

www.summit.franchiseassociation.org.nz

Franchise and Business Opportunities

Westpac Directo Over 275 different franchises What does it cost?

What’s available?

How many are there?

Who do I contact?

description

FANZ

industry

number in NZ, globally

company

investment from

Franchise and Business Opportunities page number

A-B

What do they do?

get more information

0800 Sunshade

Home & Building

$25,000

0800 Sunshade are designers, manufacturers and installers of outdoor weather protection products.

4 4

P 0-6-876 9675

9Round

Health & Fitness

$200,000

Total body results in a quick, convenient kickboxing and functional fitness workout.

10 700+

M 0061 27 672 2312

AA Auto Centre

Auto Services

$150,000

Become a premier provider in the vehicle service, repair and inspection market.

37 37

P 0-9-966 8704

AA Driving School

Leisure & Education

$30,000

AA Driving School is New Zealand’s leading driver training organisation. Seeking motivated people interested in partnering with us to grow their own driving instructor franchise. Contact us now if you’re keen to run your own business and enjoy teaching others.

120 120

Alan Pearce P 0800 723 239 E aadtcareers@aa.co.nz W aa.co.nz/driving-instructor-franchise

A Buyer’s Choice Home Inspections

Home & Building

$32,500$65,000

Proven international franchise operating in 19 countries around the world. The house inspection industry is rapidly growing with pre-purchase inspections, P testing, maintenance inspections and safe and sanitary reports. We are now looking for further inspectors nationwide.

17 200

John Goodrum M 021 945 140 E john.goodrum@abuyerschoice.co.nz W abuyerschoice.co.nz

Accessman

Home & Building

$1,000,000

New Zealand’s leading hire company supplying scissor lifts, cherry pickers and knucklebooms. There are exciting new franchise options available throughout the North Island. A unique opportunity exists for the right person to work their way into a franchise ownership role.

8 8

Lena Harrington P 0-3-341 3566 M 021 361 622 E franchises@accessman.co.nz W accessman.co.nz

Health & Fitness

$20,000

North Island-wide chain of physiotherapy and rehabilitation clinics, offering multi-disciplinary services of physiotherapy, occupational therapy, pilates and exercise rehabilitation, ACC rehabilitation contracts, health and wellness services. Operating since 1990. Previous health services experience preferred.

22 22

Gill Webb P 0800 224 486 E gill.webb@activeplus.co.nz W activeplus.co.nz

Food & Beverage

$7500,000$1.2m

Market leader in the sales and distribution of milk products and beverages throughout New 50 Zealand including Anchor, Primo, Zing, Mammoth Supply Co, Fresh N Fruity, De Winkel, 50 Country Goodness, Mainland, Kapiti, CalciYum and Eon. National franchise structure operating since 1992 offering exclusive territories.

Active+

Anchor Franchise

Anytime Fitness

Shannon Davidson E shannon.davidson@fonterra.com W anchor.co.nz

Health & Fitness

$300,000 - Leading 24/7 fitness franchise. Proven systems, voted one of the top global franchises. $650,000

46 4000+

P 0-7-974 4589

Appliance Tagging Services

Business & Commercial

$69,000

Appliance Tagging Services are Australia’s leading electrical testing and tagging franchise and are now franchising in New Zealand. Join our award-winning franchise business and enjoy the support of our proven system. We are seeking safety-minded well-organised people with a passion for success.

New 54

Steve Wren P 0061 3 8520 9750 M 0061 401 655 655 E steve@ats.com.au W appliancetaggingservices.com.au

Aramex

Business & Commercial

$20,000

Aramex, formerly Fastway Couriers, is an award-winning franchise system that provides local and national courier and freight services at competitive prices. Over 35 years’ experience, multiple industry awards and franchisees across New Zealand, Aramex is one of New Zealand’s most successful and trusted freight companies.

275 1600

P 0-6-833 6333 E recruitment@fastway.co.nz W fastway.co.nz

Business & Commercial

$150,000

Armstrong for smarter security. Retail and mobile locksmith and alarm specialists.

18 18

P 0-9-415 0585

Business & Commercial

$145,000

ASWEFA provides industry training on forklifts, wheels, tracks, rollers, EWP and dangerous goods. Make a difference by creating “A Safe Working Envirnment For All – ASWEFA!” The perfect franchise opportunity for a team leader, supervisor, tradie coming off the tools, or someone with HR experience.

2 2

Treena Myers P 0800 279 332 E franchising@aswefa.co.nz W aswefa.co.nz

Armstrong Smarter Security ASWEFA

At Your Request Franchise Group

Home & Commercial $14,000

NZ’s premium home, commercial and lawn service franchise system.

200+ 200+

P 0800 297 297

Baby On The Move

Retail

$120,000

Specialising in rental and sales of baby and toddler car seats and other products.

17 17

P 0-9-422 2285

Bakers Delight

Food & Beverage

$150,000$400,000

With over 30 years of experience, Bakers Delight is a successful franchise business with a growing network of over 700 bakeries spanning across four countries. Bakers Delight has a proven business formula which provides comprehensive training and on-going support.

27 700+

P 0800 225 388 E franchiserecruitment@bakersdelight.com.au W bakersdelight.com.au

Bark Busters

Pet Education

$22,000 $30,000

Love dogs? Join our Bark Busters team. We need you in Auckland.

5 275

P 00614 3980 3078

Bedpost

Retail

$50,000

New Zealand’s premium specialist bedding and bedroom furniture retailer with a focus on superior customer service, top brands and expert advice. Looking for motivated owner operators passionate about selling and providing a high level of customer service.

16 16

Graeme Doak M 021 665 923 E graeme@bedpost.co.nz W bedpost.co.nz

Beds R Us

Retail

P.O.A

Join NZ’s largest independent bedding group. Franchise opportunities available with full support.

46 46

P 0-9-972 3022

Bird On A Wire

Food & Beverage

$450,000

Free-range rotisserie chicken and good vibes for forward-thinking foodies.

4 4

P 0-9-304 0008

Black & White Coffee Cartel

Food & Beverage

$350,000$450,000

NZ’s rapidly growing first micro-roasting coffee company franchise offering turn-key cafés.

12 12

M 021 223 1992

BoatsmartHQ

Auto & Marine Services

$20,000

BoatsmartHQ has developed a unique business opportunity in the marine industry. Franchisees build and manage a fleet of marina or drystack-based boats. This ensures boats are safe, seaworthy and ready for use. 5+ years’ experience in the marine sector required. Full or part-time options.

3 3

Jeff Taylor M 021 173 0938 E jeff@boatsmarthq.com W boatsmarthq.com

Books & Gifts Direct

Retail

$25,000

Books and gifts sold directly from lunchrooms and receptions.

45 200

P 0-9-9477 0012

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Winter 2020 Year 29 Issue 02

Franchise and Business Opportunities

tory of Franchising 52 Franchise and Business Opportunities

62 Specialist Advisors

64 Other Services

Looking for a business opportunity but don’t know where to start? Choose by industry

Choose by investment

Note

Choose by type

The ‘Investment’ figures quoted in the fourth column are for guidance only and may not include GST, equipment, working capital or other items unless specifically included. You should confirm such items direct with the franchise concerned.

Listing information is supplied by that particular entity. The symbol in the FANZ column denotes a member of the Franchise Association. You are advised to confirm the accuracy of the listing and the membership status of any entity. Neither the sponsors of this Directory nor FANZ nor the publisher accept liability for any omissions or errors.

The description contains a brief description of the franchise and may include information on the type of people the opportunity is best suited to. More information can be found online at www.franchise.co.nz

description

FANZ

industry

number in NZ, globally

Franchise and Business Opportunities investment from

company

page number

We have divided all the opportunities into ten main industries. Just look down the third column to select the type of business you are interested in. You can also search the Directory by industry online at www.franchise.co.nz

get more information

Brazooka

Food & Beverage

$400,000$600,000

The Brazooka brand captures the outgoing vibrancy of Brazil in an experience where you live life in full colour. It’s fun, cheeky and a little bit crazy (just like Brazilians). A restaurant where patrons sit back and enjoy ‘the full Brazilian BBQ!’

1 1

Pete Bucher M 027 578 2626 E petebuke@msn.com W brazooka.co.nz

Breakers Restaurant

Food & Beverage

$100,000$450,000

One of the most renowned, successful and innovative hospitality brands.

10 10

P 0-6-834 0537

Brumby’s Bakery

Food & Beverage

$300,000$450,000

Brumby’s has been part of the New Zealand bakery market for over 20 years and is a refreshing offer from your standard independent or local supermarket. Thanks to extensive market research our current business model is a vast improvement with vibrant branding.

6 250+

Andrew Morgan P 0-9-973 4823 M 022 419 3156 E andrew@ccbs.co.nz W brumbys.co.nz

Budding Ideas

Business & Commercial

$25,000

100% NZ owned, specialising in the hire of artificial flower displays.

6 6

P 0-9-390 8979

BurgerFuel

Food & Beverage

$500,000

BurgerFuel is a leader in the gourmet burger market, dedicated to serving high quality burgers in an atmosphere as charged as the food. Combined with fun and irreverent marketing campaigns BurgerFuel creates the perfect environment for franchisees to grow and enjoy their business.

56 79

Murdoch Ball M 021 954 632 E franchising@burgerfuelgroup.com W burgerfuel.com/nz

Burger Wisconsin

Food & Beverage

$300,000$350,000

At Burger Wisconsin, it’s always been about the food. Now is an exciting time to join us, with new sites planned throughout New Zealand and an existing store refresh programme underway. It’s a gourmet opportunity for operators with good taste.

22 22

Tyler Kerlin P 0-9-973 4559 E franchising@wisconsin.co.nz W burgerwisconsin.co.nz

Business Buddy

Financial Services

$45,000

Calling all CA’s and CPA’s - we want you.

2 2

P 0800 283 399

Health & Beauty

$300,000

Caci is the market leader in appearance enhancement with a premium brand that delivers the best results. They are enjoying significant growth having opened multiple new locations in the past 12 months. We now only have limited locations remaining in New Zealand – apply today.

50 50

Penny Chapman E penny.chapman@fabgroup.co.nz W caci.co.nz/franchise

Café2U

Food & Beverage

$82,000$160,000

Follow your dream of business ownership with the support of the world’s largest mobile coffee van franchise in the fast growth coffee industry. Café2U provides opportunities for small business entrepreneurs to deliver great coffee and food to businesses, events, and functions.

11 240+

Andrew Morgan P 0-9-973 4823 M 022 419 3156 E andrew@ccbs.co.nz W cafe2u.co.nz

Café Botannix

Food & Beverage

$150,000

Contemporary deli cafés serving organic coffee and food options in Palmers garden-centres.

4 4

P 0-9-444 4369

CAL Systems

Financial Services

$90,000

Turn-key operation. Set up and run a finance company from home.

30 30

P 0-4-293 6899

Cambridge Homes

Home & Building

$150,000

Offering driven, motivated people the opportunity to become a Cambridge Homes franchisee.

5 5

M 021 409 763

Carlton Party Hire

Business & Commercial

P.O.A

We are the biggest party hire and event company in New Zealand with a reputation for creating 8 perfect settings at any venue for any occasion no matter the size. Join the Carlton Party Hire 8 team working behind the scenes to make every function successful.

Suzanne Young P 0-9-577 0330 M 027 4789 522 E admin@carltonpartyhire.co.nz W carltonpartyhire.co.nz

Carl’s Jr.

Food & Beverage

$1,000,000

We are looking for enthusiastic franchisees to join the Carl’s Jr. team.

18 1300+

M 021 276 9769

Carpet Court

Retail

$250,000

New Zealand’s largest flooring retailer. The size of the Carpet Court group means that Carpet Court franchise partners benefit from the advantages of scale when it comes to all aspects of business, including buying power, marketing, product range and other business support services.

57 57

Colin Jones M 027 453 4876 E support.office@carpetcourt.nz W carpetcourt.nz/careers

Cartridge World

Computer

$100,000$125,000

The largest, most experienced printer cartridge refilling company worldwide. Franchisees operate from retail premises, refilling cartridges, retailing new cartridges and other printer consumables. Easily learned, full training provided. Includes stock, plant, training and licence fee. We stand behind our product with a 100% satisfaction guarantee.

43 1650

Geoff Smith P 0-3-446 8600 M 027 339 829 E geoff.smith@cartridgeworld.co.nz W cartridgeworld.co.nz

Cash Converters

Retail

$650,000

Looking for an exceptional return on your investment? We’re New Zealand’s favourite place to buy and sell, the world’s largest second-hand dealer and market leader in short term credit services. With more than 700 stores internationally you’ll be buying a tried and tested, well respected brand.

28 700+

Colin Mahoney P 0-9-281 7334 E enquiries@cashconverters.co.nz W cashconverters.co.nz

Cavalier Homes

Home & Building

$25,000$55,000

Cavalier Homes is a progressive and innovative franchise residential building company.

New 10

P 0800 228 254

Central Landscape & Garden Supplies

Home & Building

P.O.A

Landscape and garden supply yards providing bulk and bagged products. Pick-up and deliveries. Will suit hands-on owner operators with a passion for excellent customer service who take pride in customer satisfaction.

9 9

Mike Armour P 0-9-273 5352 M 0274 506 639 E mike@centrallandscapes.co.nz W centrallandscapes.co.nz

Champion Travel Referral Agents

Travel

$51-$4500 Affiliated with helloworld. Unique business opportunity for frequent travellers with entrepreneurial spirit. An annual fee entitles agents to earn a percentage of commission rebates on personal and referral travel bookings made under contract. See www. championtravel.co.nz for more information. ‘It pays to book Champion Travel!’

8 8

Maxwell Burns P 0-6-843 6280 M 021 0220 2220 E info@championtravel.co.nz W championtravel.co.nz

Cleancorp

Home & Commercial $25,000

105 105

Ivone Sass P 0-9-304 0599 M 021 272 0084 E ivone@cleancorp.co.nz W cleancorp.co.nz

Caci

Cleancorp offers home cleaning and commercial cleaning franchises. Seeking committed people to deliver great service. We source and acquire commercial cleaning contracts for our franchisees who are provided with full training, ensuring the same professional standards are offered to all customers.

Search the Westpac Directory of Franchising at www.franchise.co.nz

B-C

Clean Planet

Business & Commercial

Clean Rite

description

FANZ

industry

number in NZ, globally

company

investment from

Franchise and Business Opportunities page number

C-E

get more information

Clean Planet, environmentally better for you and your customers. No selling, no invoicing, we do it for you. Well-established and growing strongly throughout regional New Zealand. Now looking for master licensees and franchisees. Work for yourself with the support of our proven processes and systems.

130 130

Tony Pattison P 0-9-622 0828 E tony.pattison@cleanplanet.co.nz W cleanplanet.co.nz

Home & Commercial $15,000$55,000

Home and commercial cleaning – no job is too big or too small.

21 21

P 0800 101 216

Business & Commercial

$14,600

An established, award-winning franchise with nearly 300 franchisees operating throughout NZ. This cleaning franchise offers quality cleaning at competitive prices. Franchisees utilise the well-developed systems and technical expertise to become successful business owners. Comprehensive training, equipment, uniform, business cards and provided.

280 1000

Greg Paget P 0800 800 055 E gregpaget@cleantastic.co.nz W cleantastic.co.nz

Cobb & Co.

Food & Beverage

$500,000

Welcome back to Cobb & Co., New Zealand’s original restaurant chain. With unbeatable brand 8 recognition, enviable buying power, proven profitability and on-going support from Cobb Group, 8 it’s not hard to see why owning a Cobb & Co. is a special opportunity.

Coffee Culture

Food & Beverage

$350,000+ Coffee Culture is the South Island’s leading boutique group of coffee shops. We’re currently expanding and need passionate coffee lovers to join us. With over 22 years’ experience, we offer support and training that’s second to none.

20 20

Sacha Coburn P 0-7-855 3996 M 027 475 0390 E sacha@coffeeculture.co.nz W coffeeculture.co.nz

Coffix

Food & Beverage

$100,000

Offers exceptional Fairtrade coffee at a fair price. Ethical and environmentally responsible company.

18 18

M 021 287 2220

Colourplus

Retail

$200,000

At Colourplus, we’ve got your style. Your local store offers all the inspiration, expertise and advice you need to turn your decorating dreams into reality. With 30 stores nationwide, offering a range of top quality paint, wallpaper, curtains, blinds, giftware and decorating accessories.

29 29

P 0-9-818 9215 E info@colourplus.co.nz W colourplus.co.nz

Columbus Coffee

Food & Beverage

$250,000$450,000

NZ’s premium café franchise. A highly recognised and trusted brand offering customers exceptional coffee and chef-prepared food. Awarded both Supreme Franchisee of the Year and Food and Beverage Franchise System of the Year 2015/16. Suit owners with passion for coffee, food and the value of customer relationships.

71 71

Angela Manihera P 0-9-520 1044 M 021 883 486 E angela@columbuscoffee.co.nz W columbuscoffee.co.nz

Home & Building

$120,000$150,000

Wanted - business persons with entrepreneurial flair and ambition. A Compass Homes franchise gives you all the advantages of owning your own business, being your own boss, but still getting all the support you need in all aspects to help you run and grow your business.

7 7

Bronwyn Bindon P 0-3-379 1111 M 021 461 1313 E bronwyn@compasshomes.co.nz W compasshomes.co.nz

Computer

$27,500

We are looking for entrepreneurs to join our well established franchise network.

15 300+

P 0800 728 768

Business & Commercial

$40,000

Complete business consulting system, proven across New Zealand and overseas. Seeking experienced and committed professionals who want to help business owners succeed. Highly profitable and flexible lifestyle opportunity with all training, systems and support provided.

New 16

David Thexton P 027 376 0443 E hq@consultx.com W consultx.com

Cookie Time

Food & Beverage

$75,000

Distribution of snack products to retailers & other on-sellers.

48 48

P 0-3-349 6161

Cookright Kitchen Services

Food & Beverage

$70,000

Cookright, the kitchen hero, saving kitchens time and money. Deepfryer, overhead filter and hood cleaning. Cooking oil filtering. Oil and kitchen consumables product sales. Cookright has significant income potential with minimal competition for motivated, hard-working, practical operators who can sell and are well organised.

31 31

Steve McMullen P 0800 804 104 M 029 770 0994 E steve@cookright.co.nz W cookright.co.nz

Corporate Cabs

Business & Commercial

$20,000

NZ’s most professionally driven cab service. We invite you to join our fleet.

396 396

P 0800 789 789

Cleantastic Commercial Cleaning

Compass Homes

Computer Troubleshooters ConsultX Business Success Programme

$20,000

Ben Gower P 0-7-281 1197 M 0204 1007 007 E ben@cobb.co.nz W cobb.co.nz

CrestClean

Business & Commercial

$10,000

Full service franchise, all contracts provided. Guaranteed income paid twice monthly. 625 CrestClean prepares GST returns, accounts and tax returns. Full training programme provides 625 career pathway. Operating since 1996. Franchises operating nationwide. Master franchises are also available.

Sam Lewis P 0800 273 780 E franchisesupport@crestclean.co.nz W crest.co.nz

Crest PropertyCare

Business & Commercial

$15,000

If you have handyman skills, or are good with outside jobs, a Crest PropertyCare franchise may suit. We provide caretaking services to businesses and schools, looking after exterior areas around buildings, grounds and doing simple property maintenance duties. Franchises are available nationwide.

23 23

Sam Lewis P 0800 273 780 E info@crestpropertycare.co.nz W crestpropertycare.co.nz

Crewcut

Home Services

$16,000

Crewcut is a lawn and garden maintenance franchise with businesses for sale. For over 26 years we’ve had operators providing lawn mowing, hedge trimming, section clearing, and gardening to Kiwi’s all across New Zealand. Buy a business with support, strong branding, and values.

260 260

Pauli Horgan P 0800 800 286 E pauli@crewcut.co.nz W crewcut.co.nz

Cutshop

Home & Building

$450,000

Cutshop is a successful business offering contract cutting services to kitchen and wardrobe 3 retailers, interior fit-out specialists, and designers of bespoke products all over New 3 Zealand. Prime opportunities to invest in and manage a production and programming franchise are now available. Call for details.

André Hofer P 0-9-666 0632 M 021 879 413 E andre.hofer@cutshop.com W cutshop.com

Design Builders

Home & Building

P.O.A.

Design Builders is a thriving, established business with an outstanding reputation for the quality 7 of our work. If you have the right attitude and motivation to be a Design Builders Regional 7 Partner, you’ll get the support you need to grow your very own successful business.

Andrew Price P 0800 456 456 M 027 601 6607 E andrew.price@designbuilders.co.nz W designbuilders.co.nz/partnership

Home & Building

$50,000

Diamond Fusion are offering an opportunity which gives you the flexibility to run your own business with the support systems and products to make it a success. Seeking motivated people with great sales ability and focus. Full training provided plus equipment and start-up stock.

8 n/a

Fraser Benton M 021 234 4170 E franchise@diamondfusion.co.nz W diamondfusion.co.nz

Food & Beverage

$200,000

Donut King is a speciality donut and coffee chain now available in NZ. Proven business model for over 38 years. Seeking fun franchisees with a customer focus to serve our famous, fresh donuts daily.

4 350

Nicola Price M 021 0225 0052 E nicola@donutking.co.nz W donutking.co.nz

Home & Building

$75,000

Design, manufacture and supply of made-to-measure kitchens, bathrooms and bedrooms for retail and trade customers. Seeking hard-working, sales-driven, computer literate go-getters who are willing to follow a proven dynamic international business model.

10 118

Derek Lilly M 027 213 5133 E del@dreamdoors.co.nz W dreamdoors.co.nz

Driving Miss Daisy New Zealand

Home Services

$40,000$45,000

Driving Miss Daisy is NZ’s No.1 companion driving service. Currently we have 67 territories in 75 operation. If you are interested in becoming the next Daisy in this growth industry, call us today. 117 Our NZ franchises are an extremely affordable small business option.

Paula Lee P 0-6-877 0363 E paula@drivingmissdaisy.co.nz W drivingmissdaisy.co.nz

Duo Photography

Leisure

$25,000

Seeking people with a passion for photography and a warm personality.

7 7

P 0-4-972 2364

$20,000 $25,000

Dynamic ECE Relievers connects quality teachers with early childhood education centres via their clever app. From four hour shifts to long-term assignments and permanent placements. Work from home in this ECE reliever franchise in an industry with high growth potential.

1 1

Penny Tkaczuk M 021 409 676 E info@dynamicecerelievers.co.nz W dynamicecerelievers.co.nz

Diamond Fusion

Donut King

Dream Doors

Dynamic ECE Relievers

Education

Ecomist

Home & Commercial $30,000

A product sales-based business selling automatic insect control, odour control and fragrancing systems. Selling to both commercial and residential customers. Suitable for husband/wife teams or individuals with sales or business experience. A franchise opportunity with room for independent thinking.

18 30

Ian Robertson M 027 433 4513 E ian.robertson@ecomist.co.nz W ecomist.co.nz

EduExperts

Education

$100,000

EduExperts offers a variety of after school tutoring programmes for primary, intermediate and high school children of all nationalities, aimed at helping them excel in their education and overcome any learning difficulties they may have.

12 14

Jenny Jin P 0-9-520 1800 M 021 229 5378 E HQ@eduexperts.co.nz W eduexperts.co.nz

Electrify.nz

Retail

$25,000

The electric bike business is growing rapidly with thousands of Kiwis switching to e-bikes for transport and recreation. Electrify.nz is New Zealand’s only nationwide e-bike specialist retailer. Seeking people with passion and ambition to partner with us to grow the network in key locations.

10 10

James Munro M 021 644 405 E james@electrify.nz W electrify.nz

Business & Commercial

$95,000

EmbroidMe is New Zealand’s largest uniform and promotional products business. EmbroidMe 14 focuses on the business-to-business market providing apparel for uniforms and branding them. 350 Low stock, low staffing, high repeat, high margin, Monday to Friday business. We’re looking for business-minded people, no industry experience required.

Sarah Archibald P 0-9-577 4223 M 021 479 123 E fnz@businessfranchise.co.nz W businessfranchise.co.nz

Epiphany Café

Food & Beverage

$200,000

Epiphany Café are seeking people who are committed to excellence. Our point of difference is unique products such as homemade artisan donuts. This is more than just a business venture, we work hard, enjoy what we’re doing, and know how to have fun while achieving our goals.

6 6

Jeths Lacson M 021 337 329 E admin@epiphanycafe.co.nz W epiphanycafe.co.nz

Esquires

Food & Beverage

$300,000$450,000

At Esquires Café our franchise partners tailor their food to the local market from our extensive menu library. We don’t dictate the menu, we allow the freedom for you to be a true entrepreneur while ensuring you have comprehensive support from our team.

21 100+

Andrew Morgan P 0-9-973 4823 M 022 419 3156 E andrew@ccbs.co.nz W esquirescafe.co.nz

EmbroidMe

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Winter 2020 Year 29 Issue 02

FANZ

description

number in NZ, globally

industry

investment from

page number

company

Franchise and Business Opportunities get more information

Exceed Franchising

Home Services

$60,000

Multi award-winning Exceed specialising in fixing windows and doors, enhancing and extending the life of joinery. We are an innovative national franchise of over 29 years with welldesigned systems to help support your journey with us.

25 31

Tony Burnette P 0800 25 25 00 E careers@exceed.co.nz W exceed.co.nz

Expense Reduction Analysts

Business & Commercial

$79,500

Disruption could be just what you are looking for! Earn an executive income working from home as part of Expense Reduction Analysts, the cost management franchise voted the world’s Best White Collar Franchise for the 3rd year in a row at the Global Franchise Awards.

26 700+

Denis Stevens P 0-4-566 6615 M 0274 487 089 E dstevens@expensereduction.com W nz.expensereduction.com

Expert Maths Tuition

Leisure & Education

$30,000

Expert Maths Tuition has provided outstanding maths tuition to thousands of students.

7 7

P 0800 628 463 W expertmathstuition.co.nz

Fibrenew New Zealand

Business & Commercial

$90,000

Home-based, mobile franchise - experts in leather, vinyl and plastic restoration.

10 245+

P 0-3-374 3366

Fifo Capital

Financial Services

$49,500

Provide working capital funding for small businesses.

12 70

P 0-9-302 0949

fit20

Health & Fitness

$150,000

fit20 is a unique and innovative franchise business which operates in the niche market of personal training. Originally from the Netherlands, over 135 studios have been opened across the world since 2009. fit20 is a game changer and we seek people who dare to be different.

1 135+

Catharina Flisijn M 021 026 52819 E info@fit20.co.nz W fit20.co.nz

Fix It Building Services

Home & Building

$5,000

This franchise takes care of everything from building repairs to renovation and additions.

11 11

P 0-4-566 0297

Flex Fitness

Health & Fitness

$300,000$650,000

Flex Fitness is a New Zealand owned and operated 24-hour gym franchise.

27 27

P 0-7-850 5556

Flooring Design

Home & Building

$50,000

Retail flooring shops. Franchisees come from within the industry, such as carpet and vinyl installers, with others from widely varying backgrounds. Full training, excellent systems and great support from a wide supplier base. Centralised systems create efficiencies and as a result, a profitable business model.

13 13

Ray Bloomfield M 027 915 4979 E ray@flooringdesign.co.nz W flooringdesign.co.nz

Footloose Shoes

Retail

$150,000

Need a passion for fashion and the desire to own your own business.

19 19

M 021 934 080

Home Services

$32,000

Freedom Companion Driving Services provides transport services for those requiring safe, 20 caring transport. With the population of New Zealanders aged 65+ projected to double over the 20 next 25 years there has never been a better time to own a Freedom Drivers franchise.

Joanne Bush P 0800 333 499 E franchises@freedomdrivers.co.nz W freedomdrivers.co.nz

Fritz’s Wieners

Food & Beverage

$80,000

Exclusive bratwurst sausages, roller grilled and served in a fresh baguette bun with sauerkraut, 20 onions and condiments. Excellent return on investment. 21

Angie Stenning P 0-3-789 5078 E angie@fritzswieners.co.nz W fritzswieners.co.nz

Generation Homes

Home & Building

P.O.A

We build houses for clients all over New Zealand for a fixed price and on a time guarantee.

14 14

M 0274 908 399

Giggle Entertainment Network

Business & Commercial

$200,000$350,000

Giggle boasts over 1,000 locations with over 1,000,000 people p/w past our screens.

15 15

P 0-6-355 3480

Gloria Jean’s Coffees

Food & Beverage

$300,000$450,000

We’re proud to be an international award-winning company. We attribute our success to our 6 strong network of Master Franchise Partners. Nobody works alone. We provide excellent 330 training, a proven franchise model, along with ongoing support to help their business grow from strength to strength.

Andrew Morgan P 0-9-973 4823 M 022 419 3156 E andrew@ccbs.co.nz W gloriajeanscoffees.nz

Green Acres Franchise Group

Home Services

$24,000

Green Acres was founded in 1991, and is proudly NZ owned and operated. With 25 years’ experience we are one of the longest running New Zealand owned franchise systems. We have over 650 franchisees and we’re still growing. Lawn and garden franchises for sale now.

650 650

Jason Hill P 0800 692 643 E jason@greenacres.co.nz W joingreenacres.co.nz

Green Homes NZ

Home & Building

$20,000

Design and build sustainable, high performing and energy efficient homes for Kiwis.

6 50

M 027 255 0000

Guthrie Bowron

Retail

$250,000$300,000

The number one home decorating franchise in New Zealand, specialising in paint, wallpaper, custom-made curtains and blinds, flooring and decorating tools. Franchisees benefit from an established name, a strong support system, central purchasing negotiation and active national advertising campaigns.

45 45

Alan Heatlie P 0-9-306 1040 E alan@guthriebowron.co.nz W guthriebowron.co.nz

Habitual Fix

Food & Beverage

$180,000$200,000

New Zealand’s freshest food fix – salads, sandwiches, wraps and smoothies.

11 11

M 021 755 947

Hachi Hachi

Food & Beverage

$350,000 - New Zealand’s latest success in affordable, fast and fresh Japanese cuisine. $500,000

5 5

P 0-3-341 5288

Harrisons Carpet

Home & Building

$80,000

New Zealand’s number one mobile carpet franchise. They offer a range of quality floor coverings, and as the largest carpet retailer in the world, they are able to negotiate the best prices. Unique opportunities for motivated individuals to purchase one of NZ’s best franchise systems.

50 1800

P 0800 421 001 E enquire@hah.co.nz W harrisonscarpet.co.nz

Harrisons Curtains & Blinds

Home & Building

$70,000

Own your own interior design business. Fully supported franchise opportunity available from 3 Harrisons Curtains & Blinds. We are now looking for individuals with a natural sense of flair and 3 style who are considering owning their own business, backed by an iconic Kiwi owned brand.

Dan Harrison P 0800 102 004 E enquire@hah.co.nz W harrisonscurtains.co.nz

Harrisons Energy Solutions

Home & Building

P.O.A

Due to significant market growth and demand, Harrisons Energy Solutions are looking for the best of the best sales professionals. People who are considering owning and managing their own business in order to earn greater returns and rewards. Kiwi-owned business and proud of it.

Phil Harrison P 0-9-488 4700 E enquire@hah.co.nz W harrisonsenergy.co.nz

Hell

Food & Beverage

$200,000

A brand with attitude that cannot be missed. Our damned fine gourmet menu, coupled with sophisticated systems and support, make this a wicked opportunity. Hell is looking for new franchisees with a passion for our brand and a willingness to learn. Opportunities available nationwide.

73 73

Ben Cumming M 027 364 2431 E franchise@hell.co.nz W hellpizza.com

Hell On Wheels

Food & Beverage

$180,000

Hell Pizza is expanding into small towns with a new mobile franchise model.

3 3

M 027 364 2431

helloworld Travel

Retail

$150,000

helloworld Travel is New Zealand’s fastest growing travel brand. Winners of the NTIA Best 90 Travel Brand 2018, combined with national marketing and service awards, helloworld offers our 360 franchise partners best in market returns and the opportunity to share our passion for travel with your community.

Kim Grafton M 021 917 897 E kim.grafton@helloworld.co.nz W helloworld.co.nz/careers

Highmark Homes

Home & Building

$35,000

Highmark Homes was established in the 1960’s and continues to offer quality, yet affordable homes. Building on this success, we are now looking for experienced candidates nationwide. Joining our brand gives you access to proven systems, central office support and our team of designers and quantity surveyors.

6 6

Ryan Hunt P 0-7-574 1956 E ryan@highmarkhomes.co.nz W highmarkhomes.co.nz

Hire-A-Hubby

Home & Building

$32,000

New Zealand’s first choice for professional home maintenance, building and renovation services. Hire-A-Hubby has the distinct advantage of being the only franchise that offers a complete home maintenance and building service that’s professional and totally customer focused.

60 60

Jason Hill P 0-9-845 2640 E jason@hireahubby.co.nz W joinhireahubby.co.nz

Hire A Maid

Home Services

$15,000 $35,000

Hire a Maid is an experienced, fully supported and professional provider of high quality home and commercial cleaning services. We are seeking motivated franchise owners who have the drive to provide exceptional services to their clients and be your own boss.

68 68

Lily Lopez P 0800 110 095 E enquire@hire-a-maid.co.nz W hire-a-maid.co.nz/register

Hudsons Coffee

Food & Beverage

$275,000

Hudsons Coffee has been delivering coffee excellence for 21 years with cafes across Australia, New Singapore and shortly New Zealand. We are seeking passionate franchisees to help us spread 100+ our love of coffee nationwide. Training provided. If you are obsessed by all things coffee contact us.

Khushboo Badiyani M 021 786 685 E khushboo.badiyani@gmail.com

Humitech

Business & Commercial

$90,825

Simple, effective panels to reduce commercial chilling costs and improve performance.

P 0800 486 434

Freedom Companion Driving Services

12 12

E-H

If you’re just starting in franchising, talk to someone who isn’t. Search the Westpac Directory of Franchising at www.franchise.co.nz

InXpress

Jamaica Blue

description

FANZ

industry

number in NZ, globally

company

investment from

Franchise and Business Opportunities page number

I-L

get more information

Business & Commercial

$29,900

Global logistics and freight sales consulting franchise. InXpress allows you to build a successful and profitable business with the security of one of the world’s largest franchisors of global courier services. Proven business model and training provided. Low risk with a strong return on investment.

3 350+

Geoff Hargreaves P 0-9-884 9759 E sales.nz@inxpress.com W inxpress.com/nz

Food & Beverage

$320,000$450,000

Release your food flair with the reassurance of a world-class Jamaica Blue franchise network behind you. Systems, ambience, support and innovation will set you apart from the crowd. Exciting opportunities nationwide with a brand you will be proud to call your own.

10 174

Maree Keane M 027 484 7301 E maree@foodco.co.nz W jamaicablue.co.nz

Jani-King is known as the world’s number one commercial cleaning franchise company providing full operational sales administration support for franchisees. There has only been one name to turn to for quality and value in the commercial cleaning services - Jani-King, the king of clean.

360 13K+

P 0800 526 454 E reception@janiking.co.nz W janiking.co.nz/franchisees

Jani-King

Business & Commercial

$22,000

Jesters Pies

Food & Beverage

$200,000- Jesters Pies are offering new store opportunities on a turnkey basis. We will provide training, 14 $280,000+ ongoing support and the tools required for you to maximise your investment. Seeking 50+ passionate franchise partners prepared to work in the business who are committed to excellent customer service.

Mike Connell P 0-9-557 3057 M 021 274 2772 E mike@number8rg.co.nz W jesters-pies.co.nz

Jet Cleaning Services

Business & Commercial

$50,000$120,000

Jet Cleaning Services is one of New Zealand’s leading cleaning companies with specialist commercial cleaning crews throughout the country. Jet Cleaning is looking for highly motivated franchise teams to operate at some of our prestigious customers’ sites across greater Auckland, Hamilton, Wellington and Queenstown.

27 27

Danielle Scott P 0-9-302 1536 E danielles@jetcleaning.co.nz W jetcleaning.co.nz

Jim’s Cleaning

Home Services

$30,000

Specialised cleaning businesses for sale across all areas of New Zealand.

21 400

M 021 343 445

Jim’s Dog Wash

Home Services

$25,000

Opportunity for dog lovers to make a great income in your own business.

3 69

P 0800 454 654

Jim’s Mowing

Home Services

$20,000

Mowing/gardening franchise opportunity. Want more flexibility to achieve a better work life balance? Seeking self-motivated people who wish to succeed in running their own business. We provide help and assistance every step of the way to help them build successful businesses.

7 3000+

Rod Skelton P 0800 454 654 E chchadmin@jimsmowing.net.nz W jimsmowing.co.nz

Business & Commercial

$60,000

The leading provider of electrical testing and tagging services. Are you ready to be a part of this highly successful brand and create a new future for yourself? Jim’s Test & Tag gives you the training, support and systems you need to succeed.

35 185

Peter Mahon P 0800 454 654 E info@jimstestandtag.co.nz W jimstestandtag.co.nz

Jim’s Trees & Stump Removal

Home Services

$40,000

Become your own boss. Includes full business and systems training.

7 40+

P 0800 454 654

Jumping Beans International

Leisure & Education

$12,500

Leading edge, fun, early childhood physical activity and skills classes for under 5’s. Love working with children? Passionate about child development? Seeking entrepreneurial, creative freedom while still being part of a team? Want a rewarding business with an established and recognised New Zealand brand? Contact us now.

4 4

Sophie Foster M 021 264 0619 E sophie@jumpingbeans.net W jumpingbeans.co.nz

Just Cabins

Home & Building

$450,000

Just Cabins provides portable cabins for rent which are just perfect as sleepouts, extra room, portable office, or as storage at your home or business. Long-term cabin rentals provide a passive income, excellent growth and are easily run by one person part-time.

48 48

Fenton Peterken P 0-9-889 8776 E fenton@justcabins.co.nz W justcabins.co.nz

Jim’s Test & Tag / Jim’s Fire Safety

Just Cuts

Health & Beauty

$170,000$270,000

Be your own boss and get all the support you need. You don’t have to be a hairdresser to own 24 a Just Cuts, but you do need a passion for people and the ability to follow a proven system that 205 has worked for over 29 years.

Zenardia Anderberg P 0800 100 114 E bdm@justcuts.com W justcuts.co.nz

Just Kidz Educare

Leisure & Education

$600,000

Just Kidz is a leading early childhood education brand dedicated to providing high-quality pre-school education and care. Franchise options available for people with passion and commitment to supporting families’ educational and care needs. Offering a vibrant, social, rewarding business within your community.

Vanessa Henry M 021 204 3410 E vanessa@justkidz.co.nz W justkidz.co.nz

Kelly Club

Leisure & Education

$35,000

We offer you an opportunity to own your own business and make a real difference in children’s 48 lives. Running before and after-school care, and holiday programmes kids just love. Our simple 63 franchise model is easy to understand and we provide full training and support.

Paul Jamieson P 0-9-427 9377 M 021 409 241 E paul@kellyclub.co.nz W kellyclub.co.nz

Kelly Sports

Leisure & Education

$40,000

Giving kids a sporting chance. In-school curriculum, after school academy programmes, school sports days. Education outside of the classroom. Before and after-school care holiday programmes. We are looking for people who have a passion for kids and sport.

36 67

Paul Jamieson P 0-9-427 9377 M 021 409 241 E paul@kellysports.co.nz W kellysports.co.nz

Kinetic Electrical

Home & Building

P.O.A

Professionally planned franchise system, fully documented to help you work smarter not harder to reach full potential of your company’s experience and expertise. Kinetic Electrical is a franchise for owners of existing electrical contracting companies with a passion to grow their business.

19 19

Vicki Bambry M 0274 852 010 E vicki@kinetic-electric.co.nz W kinetic-electric.co.nz

Kitchen Studio

Home & Building

$150,000

New Zealand’s kitchen design specialists. Designing and installing custom-made kitchens throughout New Zealand since 1984. Enquire now for details of what location may suit. Join a motivated, professional, well established franchise network.

16 16

Simon Harkness P 0-9-815 3000 E simon@kitchenstudio.co.nz W kitchenstudio.co.nz

Kitset Assembly

Home Services

$60,000

Kitset assembly is our business and demand for the service is extremely high.

16 178

P 0508 454 873

Kiwikrane

Leisure

$50,000

New Zealand’s crane amusement machine franchise. These stand-alone machines contain 51 soft-toys, chocolate and jewellery. Franchisees enjoy part-time, flexible work and operate 163 machines in an exclusive territory. The Kiwikrane franchise also provides advice on how best to locate and operate machines successfully.

Thomas Felton P 0-9-846 2800 E thomas@kiwikrane.co.nz W kiwikrane.co.nz

Kowhai Roof Coatings

Home & Building

$20,000

The Kowhai guys have been restoring and recoating roofs in most regions of NZ since the 1980’s. We have a proven and exclusive Kowhai coating system. Experience in roofing or coating systems required. Limited number of areas available now for suitable candidates.

19 19

P 0-9-636 1357 E info@kowhairoofs.co.nz W kowhairoofs.co.nz

La Porchetta

Food & Beverage

$400,000

Join the largest Italian restaurant chain in Australia and New Zealand. You will love taking part in serving our guests quality Italian food, to order, using fresh ingredients. We are looking for passionate individuals with a strong work ethic and drive to join our family.

5 46

Brendan Flanagan P 0061 3 9460 6700 E franchising@laporchetta.co.nz W laporchetta.co.nz

Landmark Homes

Home & Building

$50,000

Landmark Homes is recognised as an industry leader in top quality, new home design and construction. We are searching for highly driven and motivated people (preferably with building industry knowledge) to join our growing franchise network throughout New Zealand.

14 14

Paul Clarke P 0-7-578 2295 E info@landmarkhomes.co.nz W landmarkhomes.co.nz

Laser Clinics New Zealand

Fitness, Health & Beauty

$300,000 - Laser Clinics New Zealand provide non-invasive aesthetic threatments, such as laser hair 15 $450,000 removal, cosmetic injections and skin treatments. We are the global leaders in our industry, 150+ with a unique 50/50 award winning franchise partnership model. You will earn $100k salary and receive ongoing support and training.

Liz Seeto M 00614 0217 1399 E franchising@laserclinicsnewzealand.co.nz W laserclinicsnewzealand.co.nz

Laser Electrical

Home & Building

P.O.A

Our multi award-winning Laser Electrical and Plumbing groups have experienced phenomenal growth over the last 10 years. Laser group’s market leadership position has been earned through innovation, planning, use of quality systems and attention to providing the highest levels of customer service.

56 150+

Justin Worsley M 0274 822 306 E j.worsley@lasergroup.co.nz W laserelectrical.co.nz

Laser Plumbing

Home & Building

P.O.A

48 100+

Justin Worsley M 0274 822 306 E j.worsley@lasergroup.co.nz W laserplumbing.co.nz

Latitude Homes

Home & Building

$50,000$150,000

A business opportunity that puts you in control of your future with proven financial rewards.

11 11

M 021 614 360

LawnFix

Home Services

$75,000

Lawn specialist service that offers the full lawn package.

4 4

M 021 191 1214

Lawn Rite

Home & Commercial $15,000 $65,000

Join the professionals taking care of residential and commercial lawns and gardens.

19 19

P 0800 101 216

LCF Fun Languages NZ

Leisure & Education

$2,000

We offer language clubs for children in childcare centres and schools.

7 5000+

P 027 717 1284

Leadership Management

Business & Commercial

$75,000

LMA licensees deliver a process that provides skill and competency development.

6 44+

P 0800 333 270

Life Maid Easy

Home Services

$30,000$50,000

Are you looking to secure a guaranteed income and grow with a vibrant company? This is your opportunity to run your own business and be part of one of New Zealand’s fastest-growing residential cleaning companies. Visit our website for more information.

2 2

Grace Lao P 0-9-909 6560 M 021 372 766 E grace@lifemaideasy.co.nz W lifemaideasy.co.nz

7 7

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Winter 2020 Year 29 Issue 02

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Liquorland

Retail

$300,000

New Zealand’s premium liquor franchise, now is an exciting time to join us.

117 117

P 0-9-621 0350

LJS Seafood Restaurants

Food & Beverage

$190,000$230,000

The largest NZ fast-food chain of fish and chips and associated seafood stores.

13 13

Ben Frewin P 0-9-530 8090 E ben@ljs.co.nz W ljs.co.nz

Lone Star

Food & Beverage

$400,000$700,000

Lone Star is New Zealand’s largest restaurant & bar concept.

26 26

P 0-3-374 3208

Mad Butcher

Food & Beverage

$350,000$450,000

One of New Zealand’s best-known home grown franchises, trading since 1971.

36 38

M 021 725 458

Maintain To Profit

Home & Building

$59,000

Maintain To Profit is New Zealand’s leading property renovation and maintenance business. It is primarily a sales and project management licence business opportunity. A passion for renovating, property or trade background are advantageous. Contact us for your next business or career move with unlimited potential.

11 11

Mark Trafford P 0-9-929 4546 M 0275 736 688 E mark@mtp.co.nz W maintaintoprofit.co.nz

Maison de Crêpes

Food & Beverage

$250,000$390,000

Simple but beautiful, French-themed and inspired. We can now offer franchise opportunities in a growing, boutique, Parisian-style crêperie restaurant business serving unique, nutritious, quality food and beverages.

1 1

Sheena Hemens M 027 465 0101 E sheena@maisondecrepes.co.nz W maisondecrepes.co.nz

Food & Beverage

$290,000

Premium café concept revolutionising the tea culture and café market across New Zealand

6 6

P 0-3-423 9760

Food & Beverage

$1.5m

The world’s market leader in the quick service restaurant industry. We are seeking highly qualified applicants to apply for our 12 month franchisee training programme. Resilience, strong business acumen and a willingness to relocate anywhere in New Zealand are key criteria.

170 38000

Bernadette Fowler P 0-9-539 4300 M 0274 318 402 E franchising@nz.mcd.com W mcdonalds.co.nz/franchise-opportunities

Meticulous Home Services

Home Services

$13,000

Full range of internal and external cleaning services. Exclusive territory for franchisees.

35 35

P 0-9-442 2004

Mexicali Fresh

Food & Beverage

$375,000

Mexicali Fresh has led the Mexican evolution in NZ since 2005. With giant American-style burritos and Mexican beer in a colourful, casual atmosphere. We are recruiting energetic, enthusiastic franchisees with a passion for great food and excellent customer service for our turn-key restaurants.

17 17

Tyler Kerlin P 0-9-973 4559 E franchising@mexicalifresh.co.nz W mexicalifresh.co.nz

Mexico

Food & Beverage

P.O.A.

Mexico is a well-established, strong and well-loved Mexican restaurant. New locations available nationwide. Seeking people with a passion for hospitality. Full training and support provided.

12 12

Angela Manihera E angela@mexico.nz W mexico.net.nz/franchises

Midas

Auto Services

$100,000

Midas – New Zealand’s home of peace of mind motoring. Midas is an internationally recognised automotive repair and servicing franchise. We are looking for franchisees who are ‘drivers’ and truly love helping people. Automotive experience an advantage but not necessary.

12 2000+

Jason Wilson P 0-9-415 0235 M 021 955 969 E admin@midasnz.co.nz W midasnz.co.nz/franchise-info

Mike Pero Mortgages

Financial Services

$20,000

Our franchisees work in partnership with the franchisor to build a rewarding business.

42 42

P 0800 500 123

Mike Pero Real Estate

Real Estate

$65,000

Mike Pero Real Estate is a home-grown New Zealand company that takes great pride in delivering the highest level of customer service possible to its clients. 20 years’ experience helping homebuyers with their home loans. We now provide full real estate services with lower fees.

Home & Building

P.O.A

Established over twelve years ago, Milestone Homes has common ownership and support systems with New Zealand’s most awarded and trusted home builder, Jennian Homes. This long-standing relationship ensures Milestone Homes has the structure, systems, processes, and experience to deliver a proven and smart franchisee package nationwide.

New New

Nigel Smith M 027 220 1377 E nigel.smith@milestonehomes.co.nz W milestonehomes.co.nz

Mini Tankers

Business & Commercial

$75,000 $150,000

The only onsite refuelling franchise in New Zealand.

19 124

P 0-9-622 2671

Mister Minit

Retail

P.O.A

Mister Minit is a shoe repair, key cutting and engraving business franchise specialising in corporate giftware solutions. Franchises are currently open to existing Mister Minit team members who are fully trained in the business. Franchise opportunities will be available in the future for outside recruitment.

37 238

Maria Walton P 0061 2 9521 9100 E maria.walton@minit.com.au W minit.com.au

Mobile Hand Car & Marine Grooming

Auto Services

$10,000 $39,000

Mobile grooming and detailing service providing professional, environmentally friendly valet services.

17 17

P 0800 803 737

Mr Plumber

Home & Building

$35,000

Franchise system designed to deliver quality plumbing, roofing, drainlaying and gasfitting services.

10 10

P 0800 677 586

Mr Rental

Home & Building

$600,000

Make the sale once and get paid over and over again.

17 89

P 0061 7 3522 2888

Mr Whippy

Food & Beverage

$50,000

Mr Whippy is looking for new owner/operators nationwide.

40 40

P 0800 494 4779

MTF Finance

Financial Services

$250,000

MTF Finance is a nationwide network of offices, helping New Zealanders to get the things they need to enjoy life and succeed in business. Using MTF Finance’s system to market, approve and originate loans, you’ll manage your loan book using our web-based management system.

45 45

Andrew Fergusson M 021 881 110 E andrew.fergusson@mtf.co.nz W mtf.co.nz

Muffin Break

Food & Beverage

$330,000

Muffin Break has been a household name since 1994. Contemporary and relevant in 2018, still a firm favourite. The training and support you can expect from Muffin Break is second to none. Systems are comprehensive, analytics thorough. Opportunities available nationwide. We are more than just muffins.

39 299

Maree Keane M 027 484 7301 E maree@foodco.co.nz W muffinbreak.co.nz

My After School Headquarters (MASH)

Leisure & Education

$30,000 $35,000

Make a difference in children’s lives today with our out-of-school programmes.

28 28

P 0-3-366 9408

Navigation Homes

Home & Building

$100,000 - Profitable house-building franchise. Proven systems, support and the best national supply $350,000 prices.

12 12

M 021 477 506

Nettl

Business & Commercial

P.O.A

Nettl is an online communications and web studio franchise from the UK.

3 3

M 021 820 474

New York Deli

Food & Beverage

$350,000

New York Deli is a superior, licensed, sandwich outlet.

2 2

M 027 583 1601

New Zealand Natural Ice Cream

Food & Beverage

$250,000

New Zealand Natural Ice Cream is a global franchise network based out of Auckland, New Zealand. It operates as the franchisor of the New Zealand Natural ice cream, frozen yoghurt, smoothie and juice parlours. Level of investment depending on store location and turnover history.

13 500+

David Foreman P 0-9-274 6168 E davidf@icecream.co.nz W icecream.co.nz

Night ’n Day Foodstores

Retail

$300,000

The Night ‘n Day Foodstore franchise, NZ’s leading convenience store chain offers group buying, uniformed image, full staff training, assistance in shop layouts and designs, profit reports, assistance with staff rosters, group advertising and full accounting facilities. New sites and conversion of existing businesses welcomed.

54 54

Nicky Gibbs M 027 4737 919 E franchise@nightnday.co.nz W http://nightnday.co.nz

Auto Services

P.O.A

Auto glass opportunity offers a proven business model with a nationally recognised brand.

58 2100

M 021 228 7395

Education

$62,000

Are you passionate about teaching but have had enough of the long hours and extra paperwork? A proven after-school tuition provider delivering exceptional results, is looking for education experts to join our expanding franchise network.

27 70

Jan Gumbley P 0-9-522 0800 E franchising@numberworks.com W numberworks.com

NZ House Surveys

Home & Building

$26,000$39,000

Reputable, trusted house inspection business. Quality pre-purchase surveys and multiple income streams.

7 7

P 0-6-354 9194

NZ Post Retail Agency

Retail

P.O.A

One of NZ’s largest retail networks. We offer our communities a wide range of postal and bill payment services for consumer needs for personal and business needs.

600+ 600+

P 0800 202 204 E agencyselection@nzpost.co.nz W nzpost.co.nz

Majestic Tea Bar Espresso & Chocolate McDonald’s

Milestone Homes

Novus NumberWorks’n Words

Mike Pero P 0-3-365 9007 E mike@pero.co.nz W mikepero.com

Why learn from your mistakes when you can learn from our nationwide franchise banking specialists? Search the Westpac Directory of Franchising at www.franchise.co.nz

Franchise and Business Opportunities Home & Building

$75,000

NZA Apprenticeships is a managed apprenticeship company who recruit, employ, place and mentor apprentices in the building and construction sector. Seeking passionate, committed potential franchisees that can manage their own territory and develop a successful business. Full training provided, background in construction not necessary.

4 4

Chris Hilson M 021 247 4799 E chris@nza.org.nz W nza.org.nz

Oil Change Kings

Auto Services

$150,000$300,000

Oil Change Kings have a wealth of vehicle industry experience and provide full professional training and mentoring on all aspects of the fast oil change industry, as well as technical and marketing support.

New New

Jeremy Wilson P 0-3-329 6556 M 027 227 6031 E jeremy@directionsltd.co.nz W oilchangekings.co.nz

Auto Services

$150,000$250,000

Oil Changers provide the convenience of drive-through vehicle servicing. No previous experience required.

14 14

P 0-3-343 6080

$50,000

Oncore is New Zealand’s leading team for residential and commercial repairs, maintenance, insurance work, and product installations. We are looking for people with experience in managing people, processes and sales.

12 12

Dan Vincent P 0800 001 048 E danv@traffic.net.nz W nzfranchiseopportunities.co.nz

7 160

Lawrence Pereira P 0508 676 786 E info@oporto.co.nz W oporto.co.nz

Oil Changers Oncore Services

34, Home & Building 35

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NZA Apprenticeships

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Oporto New Zealand

Food & Beverage

$350,000

Oporto chicken and burgers are big on taste and even bigger on value. With 20+ years in Australia and close to 15 years in New Zealand we have a proven franchise model. Seeking committed, energetic, entrepreneurs wanting to establish a long-term business with a strong brand.

OPSM

Retail

P.O.A

You don’t need to be an optometrist to enjoy the amazing financial and professional rewards of running your own optical business, you just need strong business acumen and the ability to motivate and manage a sales team.

Rachna Singh E rachna.singh@luxottica.com.au W opsm.co.nz/franchises

Oxygen8 Consulting

Business & Commercial

$25,000

This is a unique opportunity to take charge of your own future as part of a business consulting 20 firm. Work independently but not by yourself. Build your own portfolio of clients whilst working 20 alongside a highly experienced consulting team. Proven system, excellent training and support.

Alex Peterson P 0-9-215 7186 M 021 779 277 E alex@oxygen8.co.nz W oxygen8.co.nz

Pack & Send New Zealand

Retail

$210,000

Pack & Send move and handle local and international freight through a network of retail stores with a professional custom packaging service. A one-stop shop for retail and business customers. We are looking to grant franchises to those who are prepared to embrace our ‘no limits’ culture.

16 135+

Matthew Everest P 0-3-982 7252 M 021 799 783 E matthew.everest@packsend.co.nz W packsend.co.nz

Palmers

Retail

$350,000

New Zealand’s largest garden centre chain. Metropolitan and provincial opportunities. Growth market.

18 18

P 0-9-451 9102

Palmers Planet

Retail

$1,000,000

Palmers Planet is as much a destination as a retail store.

4 4

P 0-9-451 9102

Paper Plus

Retail

$400,000

The largest stationery and books franchise system in Australasia. Committed to remaining a vibrant and integral part of the New Zealand retail scene. Grown to over 120 member stores nationwide with a combined sales turnover approaching $125 million a year and it’s still growing.

111 111

Richard Lambden P 0-9-261 0871 E operations@paperplusgroup.co.nz W paperplus.co.nz

Para Rubber

Retail

$150,000$250,000

Iconic New Zealand retailer dominating the market in sales of foam, foam mattresses, rubber, mats, and Para pools. Looking for energetic people serious about customer service and looking to build a successful business through determination. Opportunities available in South Auckland, Hawkes Bay and Dunedin.

11 11

Vaughan Moss P 0-9-532 8794 M 021 921 976 E vmoss@pararubber.co.nz W pararubber.co.nz

$30,000

A Paramount Services franchise is a safe and affordable way to own your own business. When you become a franchisee we will provide you with enough cleaning contracts to support a stand-alone franchise business. Established in 1979, Paramount Services has 160+ franchisees servicing 2,000 clients.

160+ 160+

Bill Wu P 0-9-376 7850 M 027 588 3126 E bwu@paraserve.com W paraserve.co.nz

Auto Services

$35,000

Mobile car grooming business servicing private and corporate clients. Franchisees need to be well organised and prepared to work hard. You will be trained by Paramount in how to clean a car efficiently and effectively, and how to run your own business.

1+ 1+

Stella Blake P 0-9-376 7850 M 021 912 615 E sblake@paraserve.com W paraserve.co.nz

Leisure & Transport

$20,000$70,000

Offering the best value-for-money car hire in New Zealand for over 30 years.

11 11

M 027 257 4500

Other

$400,000+ Pets In The City has a number of opportunities to purchase either an existing profitable Doggie Daycare/Pet Hotel, or open a new turn-key store. Seeking franchise partners passionate about pets and people who want to be part of the rapidly growing $1.8bn pet industry.

2 2

Greg Main M 021 508 807 E greg.m@petsinthecity.co.nz W petsinthecity.co.nz

Pform

Leisure & Education

$50,000

A performing arts education business running quality classes and productions for 25+ years.

4 4

M 021 990 705

PinkFit

Home & Building

$30,000

Licensees work with merchant partners to provide a total insulation service to new home builders and retrofit insulation to existing homes. Licensees generally operate this business from home, employing their own staff, and operating their own vehicles. This enhances potential returns to licensees.

19 19

Alison Roberts P 0-9-525 9563 E alison.roberts@pinkbatts.co.nz W pinkfit.co.nz

Pit Stop

Auto Services

$100,000

The largest automotive service franchise in New Zealand. Pit Stop is an automotive service and repair franchise which specialises in vehicle servicing, brakes, exhausts, suspension, WOF checks and general auto repair.

45 45

Les Seiler P 0-9-634 3666 E less@pitstop.co.nz W pitstop.co.nz

Pita Pit

Food & Beverage

$300,000$500,000

If you thought you missed the sub-sandwich boat, the international challenger is now here.

100+ 534

M 021 355 880

Platinum Homes

Home & Building

$100,000 - Seeking people ideally from a construction or sales background. $250,000

17 17

M 021 535 031

Plumb’In Bathrooms

Home & Building

$215,000$260,000

Plumb’In are a specialist bathroom-ware retail franchise with recognised branded products.

3 3

P 0-9-448 1095

Podium Podiatry & Footwear

Retail

$275,000

Recognised and respected as New Zealand’s leading provider of podiatry and footwear solutions.

4 4

P 0-7-307 2271

Poolwerx

Retail

$99,800

Award-winning opportunity. Well known for its creation of the world’s first structured career path 4 in franchising enabling franchisees the opportunity to grow within a single marketing area or 250+ develop a million dollar business with multiple vehicles, retail stores and marketing areas.

Mike Geddes P 0800 888 031 E joinourteam@poolwerx.com.au W poolwerx.co.nz

Poppies Books

Retail

$190,000$250,000

Seeking warm, friendly individuals. Ongoing support provided for this lifestyle business.

4 4

M 021 828 818

Prestige Home Groomers

Business & Commercial

$30,000$60,000

Prestige Home Groomers is a New Zealand-owned company. We are a cleaning business with a difference. We predominately clean only new premises cutting out the dirty work. The worst mess you will have to deal with is sawdust shavings and dusty windows.

8 8

Kim Buttery P 0-7-543 2090 E kim@homegroomers.co.nz W homegroomers.co.nz

ProGroup Franchise

Home & Building

$39,950

Franchise opportunities offering five property transformation brands. GroutPro (tile maintenance and restoration), Deck & Fence Pro (outdoor timber maintenance and restoration), Garage Carpet Pro (garage transformations), Prep & Paint Pro (trade painting project management) and Grass Pro (artificial grass installation). Fantastic systems and support.

65 65

Duane Moul M 022 477 6477 E duane.m@theprogroup.co.nz W theprogroup.co.nz

Property InDepth

Home & Building

P.O.A.

Residential valuation franchise, customised technology, fantastic business systems, awesome nationwide team.

25 25

M 021 477 673

Property Service Franchise Systems

Home & Building

$16,500

Commercial cleaning business. Wide range of property services. Waikato based business with opportunities in Hamilton city, Cambridge, Te Kuiti and Te Awamutu. Basic package starts at $16,500 +gst. Enquiries welcome.

19 19

Michael Parton P 0-7-847 2737 E michael@psu.co.nz W psu.co.nz/franchisee

Propertyscouts Property Management

Business & Commercial

$20,000

Propertyscouts is 100% dedicated to end-to-end property management. With our first franchise 12 launched in March 2016, we now have operations up and running nationwide. There are still 12 opportunities available in many locations throughout New Zealand.

Milton Weir M 027 222 7209 E franchises@propertyscouts.co.nz W propertyscouts.co.nz

Provender NZ

Food & Beverage

$89,000$195,000

NZ’s leading supplier of workplace refreshment vending. Home-based, profitable.

70+ 70+

P 0800 661 663

Home & Building

$25,000

Provista Balustrade Systems are New Zealand’s leading independent balustrade and pool fencing specialist.

18 18

M 0275 961 264

Business & Commercial

$18,500

Specialist residential property management. Lucrative business model with coaching and training. Be the best property manager in your region with significant points of difference. Be a part of the award-winning Pukeko team.

21 21

David Pearse M 0274 809 534 E info@pukekorentalmanagers.co.nz W pukekorentalmanagers.co.nz

Business & Commercial

$150,000$600,000

Quest Serviced Apartments is the market leading franchise in accommodation for primarily corporate extended stay travellers. Franchisees benefit from a high level of brand awareness, full training, and ongoing support. The Quest franchise also provide franchisees with computer systems and manuals which cover business plans.

33 150

Adrian Turner P 0-9-366 9680 E aturner@questapartments.co.nz W questapartments.co.nz

Paramount Services

18, Business & 19 Commercial

Paramount Vehicle Grooming Pegasus Rental Cars Pets In The City

Provista Balustrade Systems Pukeko Rental Managers Quest Serviced Apartments

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Winter 2020 Year 29 Issue 02

FANZ

description

number in NZ, globally

industry

investment from

page number

company

Franchise and Business Opportunities get more information

Quinovic Property Management

Business & Commercial

$50,000

NZ’s preferred national residential property management service since 1988.

29 29

Jess Moore P 0-4-801 7880 E jess@quinovic.com W quinovic.co.nz

RaD Car Hire

Leisure & Transport

$25,000 $250,000

Locally owned franchises providing car hire services nationwide since 1987.

23 29

P 027 257 4500

Rainaway Spouting on the Spot

Home & Building

$45,000

A re-spouting service franchise for new and existing homes and commercial buildings. 10 Spouting on the Spot is the perfect franchise opportunity for franchisees who want to keep their 10 hands on the tools. Become a Rainaway Spouting-on-the-Spot franchisee today.

P 0-9-265 2147 E info@rainaway.co.nz W spoutingonthespot.co.nz

RE/MAX

Business & Commercial

$20,000

RE/MAX New Zealand currently have franchise opportunities available. Contact us today.

25 7000+

P 0-9-393 7000

Realsure The House Inspectors

Home & Building

$35,000

The only ISO9001 registered, industry assessed brand providing Standard-compliant property reports.

7 7

P 0508 732 578

Home & Building

$55,000

Renovation agency specialising in arranging and managing residential renovation projects.

5 5

P 0-9-213 7993

Home & Building

$100,000$150,000

Refresh is the global leader in home renovations. It provides franchise owners with financial freedom, as well as the security of a proven process. We’re looking for business oriented people to join Refresh as franchisees, not builders.

34 49

Lal Meyer P 0800 000 951 E info@refresh.co.nz W nzfranchiseopportunities.co.nz

Food & Beverage

$450,000

Robert Harris Coffee Roasters operates New Zealand’s best-known and largest chain of retail café franchises. Proven success in cities and provincial centres nationwide. We look for team players with high standards in presentation who have customer service experience plus the ability to work with people.

45 45

Rod De Lisle P 0800 426 333 E rodd@robertharriscafe.co.nz W robertharriscafe.co.nz

Health & Beauty

$100,000

Rodney Wayne is the largest hairdressing franchise in New Zealand. You do not have to be a hairdresser but strong people skills combined with an excellent customer focus and management expertise are all critical elements that make a successful Rodney Wayne franchisee.

51+ 51+

Julie Evans P 0-9-358 4644 E admin@rodneywayne.co.nz W rodneywayne.co.nz

Rugbytots NZ

Leisure & Education

$7,500

Rugbytots is the world’s favourite rugby play programme for 2 - 7 year olds.

7 50+

M 021 878 335

Saddlery Warehouse

Retail

$230,000$460,000

New Zealand’s leading equestrian retailer. Supplying all the items needed for horse and rider.

7 7

P 0-9-970 1058

Scratchpad

Leisure & Education

$120,000

Scratchpad is a new technology learning centre with the goal to help youngsters love, use, and create opportunities with technology including coding, robotics and 3D design and printing. We are expanding, and looking for future-focused people with a passion for technology to run their own Scratchpad centre.

4 4

Vijesh Nangia P 0-9-216 9400 M 021 431 930 E franchise@scratchpad.co.nz W scratchpad.co.nz/franchise

Seal-A-Fridge

Home Services

$30,000 $50,000

The market leader in the replacement of commercial and domestic refrigeration seals.

4 31

P 0061 4 0847 1950

Select Home Services

Home Services

$13,000

Select Home Services offers you the opportunity to be your own boss.

160+ 290+

P 0-9-278 4930

Sentinel Homes

Home & Building

$45,000

Innovative, home building company designing premium mid-end homes.

7 7

P 0-9-846 5777

Shake Out

Food & Beverage

$400,000

Shake Out is a brand proudly developed in-house by the team behind BurgerFuel. Shake Out serves up a simple, yet premium fast food solution, combining quality ingredients and frictionless technology. Shake Out are looking for new franchisees to become part of their successful network.

New New

Murdoch Ball M 021 954 632 E franchising@burgerfuelgroup.com W shakeout.co/

Shed Boss

Home & Building

$95,000

Shed Boss are suppliers of high quality steel frame buildings.

12 37

P 0-7-579 1525

Shingle Inn Café

Food & Beverage

$290,000$450,000

Shingle Inn Café is a world-class café franchise now available in New Zealand.

1 40

P 0800 345 686

Shoe Clinic

Retail

$200,000$250,000

Shoe Clinic is NZ’s leading sports footwear retail store. Proven system.

19 19

M 0274 462 997

Sierra Boutique Café

Food & Beverage

$250,000$450,000

Network of premium cafés specialising in gourmet coffee and freshly prepared food. Sierra still roasts every coffee bean with care, in their Newmarket roastery.

32 32

Duncan Ferens P 0-9-451 9102 M 027 8366 379 E duncan.ferens@thenzcoffeeco.co.nz W sierracoffee.co.nz

Signature Homes

Home & Building

$150,000

Winner of the 2016 FANZ Supreme Franchise System award, we have 34 years’ experience building homes for Kiwis from 11 franchises supported by a National Office. If you have building or construction management experience and are looking for your next opportunity please contact our CEO.

11 11

Paul Bull P 0-9-415 2468 E paulbull@signature.co.nz W signature.co.nz

realtyRETURNS The Property Improvers Refresh Renovations

Robert Harris Coffee Roasters Rodney Wayne

Q-S

sKids

Leisure & Education

$45,000

Out of school care. Established 1996. Now in 100+ schools. Before school, after school and holiday programmes for primary school children. Would suit people who are looking for a change in lifestyle and who enjoy the company of children.

170 170

Chris Bartels P 0-9-576 6602 M 021 974 221 E chris@skids.co.nz W skids.co.nz

Skyhooks NZ 4x4 Minicranes

Home & Building

$125,000

If you want to build an enjoyable business without lots of staff and like meeting people, Skyhooks could be for you. Small lift and tight access specialists. We’re seeking down-to-earth practical individuals with common sense. Training and support provided, you will be required to obtain NZQA.

3 3

Rory Antony/Kyle Bryant M 021 248 3111 / 021 404 331 E info@skyhooks.nz W skyhooks.nz

Smith’s Sports Shoes

Retail

$200,000

Smith’s Sports Shoes’ biggest strength is the relationship between franchisor, franchisee and suppliers. What you can expect from the Smith’s team includes integrity, fun, and profitability. We focus on team building and provide support and training. Seeking people with vision, great attitude and communication skills.

15 15

Chris Smith M 021 733 981 E chrismsmith@xtra.co.nz W smithssportsshoes.co.nz

Snap-on Tools

Auto Services

$52,000

A unique opportunity to own your own business, built on a sound foundation of almost 90 years 14 of experience. Snap-on franchisees are independent business people, controlling all aspects of 5000 their franchise and working flexible hours as needed to accomplish their personal goals.

Stacey Gilbert P 0800 762 766 E sota.franchise@snapon.com W snapontools.com.au

Snap Fitness

Health & Fitness

$450,000

Internationally recognized brand that proves innovation is the key to brand agility.

56 2000+

M 0061 435 841 811

Snap Printing

Business & Commercial

$220,000

Award-winning business services franchise offering cutting-edge digital reproduction technology, graphic design consultancy and a range of stationery products for the business to business market. Comprehensive training for franchise owners and their staff and advertising and marketing is taken care of.

5 180

Kevin Lacey E klacey@snap.com.au W snapprinting.co.nz

Spagalimis Italian Pizzeria

Food & Beverage

$50,000 $250,000

Pizza, pasta, salad and dessert in a contemporary dining environment. Conversions welcome.

5 5

P 027 465 4986

Specsavers

Retail

$10,000$400,000

Specsavers New Zealand are leading optometrists and eye-care specialists.

52 1700+

Brendan Thompson P 0-9-475 0250 E brendan.thompson@specsavers.com W specsavers.com.au

Speed Queen Laundry Services

8, 9

Retail

$75,000+

Enjoy true passive income with a Speed Queen self-serve laundromat. With our turn-key service, you’ll be up and running in your own profitable business in no time, backed by the worlds’ oldest and largest manufacturer of commercial laundry equipment.

100+ 1m+

Royce Little P 0800 77 33 37 E sales@speedqueen.co.nz W speedqueen.co.nz

Speedy Signs

Business & Commercial

$95,000

New Zealand’s largest signs and graphics network use the latest technology in an exciting industry with huge opportunity. Proven systems and sound business practices with a focus on high quality and excellent service set us apart in the signage market. No prior experience required.

25 850

Sarah Archibald P 0-9-577 4223 M 021 479 123 E fnz@businessfranchise.co.nz W businessfranchise.co.nz

Spray & Wash

Business & Commercial

$38,000

Spray & Wash Solutions offers a professional exterior building washing service for homes and New businesses. We have developed chemical formulations, equipment packages and systems to help you run an efficient and quality customer-focused business from day one. Full training and support, no experience required.

Henry Norcross P 0800 881 123 M 021 981 234 E henryn@sprayandwash.co.nz W sprayandwash.co.nz

Find the right franchise by starting with the right people. Search the Westpac Directory of Franchising at www.franchise.co.nz

Stihl Shop

FANZ

description

get more information

Retail

$400,000

Stihl Shop is a nationwide network of independent, locally owned specialist outdoor power equipment retailers. Every Stihl Shop is operated by friendly approachable people who are passionate about outdoor power equipment. Full training and on-going support. Sites with real growth potential available across NZ.

69 69

Darryl Perkins P 0800 864 264 M 021 543 576 E careers@stihlshop.co.nz W stihlshop.co.nz

Stirling Sports

Retail

$340,000

We play to win by delivering world-class retail experiences, inspired by sport, executed with style. Stirling Sports will provide all the training and support to build and sustain your business. Opportunities available throughout New Zealand. Retail experience is an advantage but not essential.

55 55

Geoff Young M 022 417 3127 E geoff.young@stirlingsports.co.nz W stirlingsports.co.nz

Stonewood Homes NZ

Home & Building

POA

We are now expanding and seeking builders and construction entrepreneurs throughout the regions.

19 19

M 021 595 582

Storage Box

Retail

$100,000

The preferred storage specialists in New Zealand, providing storage solutions to customers.

20 20

P 0-9-271 1025

Streetwise Coffee

Food & Beverage

$155,000

Every day thousands of coffee lovers buy a Streetwise coffee. Our designer coffee outlets have 25 become symbols of coffee perfection. We’re seeking people nationwide who love the thought 25 of selling fantastic coffees to appreciative customers. Site selection assistance, training and support is given.

Donna Ferrall M 027 552 2055 E donna@streetwisecoffee.co.nz W streetwisecoffee.co.nz

Subway

Food & Beverage

$250,000

The world’s largest quick service submarine sandwich and salad franchise.

266 46K+

W subway.co.nz/about-us/own-a-franchise

Super Liquor

Retail

$200,000

With 130+ branded stores throughout the country, we are represented in many local communities, delivering to them real value and true convenience. We are New Zealand’s most trusted liquor brand offering market leading terms of trade and innovative national advertising and marketing programmes.

120 120

P 0-9-523 4064 E enquiries@superliquor.co.nz W superliquor.co.nz

Super Shuttle

Business & Commercial

$90,000

Super Shuttle has grown into New Zealand’s favourite airport transfer business.

120 120

P 0-9-522 5100

Swimart Pool & Spa Services

Retail

$50,000

Australasia’s most experienced chain of pool & spa specialists. Swimart commenced business in Sydney in the early 80’s and since that time has grown through the provision of expert friendly advice and superior customer service to be the market leader in the pool and spa service sector.

4 73

Alex Johnson P 0800 928 373 E alex.johnson@swimart.com.au W swimartfranchise.com.au

Tall Poppy Real Estate

Business & Commercial

$100,000

Selling residential real estate. Strong customer focus and ability to think innovatively essential.

11 11

M 027 4432 897

The Alternative Board

Business & Commercial

$83,000

The Alternative Board, a leading international franchise organisation, seeks franchisees to facilitate peer board meetings and offer executive coaching to local business owners. With a background as an executive, coach, consultant or business owner, you will help businesses achieve more profitability, productivity and personal fulfilment.

11 150+

Stephen James P 0-9-446 0963 M 021 606 934 E sjames@thealternativeboard.co.nz W thealternativeboard.co.nz

The Cheesecake Shop

Food & Beverage

$200,000

You don’t need to be a baker, our excellent training course teaches you how.

33 220

P 0-9-475 9634

The Christmas Heirloom Company

Retail

$40,000

Providing high quality, luxurious Christmas decorations. A profitable seasonable business.

11 11

P 0-7-839 6209

Food & Beverage

$300,000$450,000

One of NZ’s largest café and restaurant franchises, The Coffee Club have a comprehensive menu and offer relaxed dining experience. Take advantage of a proven track record, great training and ongoing support. Ideal if you are passionate about people and building customer loyalty.

63 400

Brad Jacobs P 0-9-304 0008 M 0275 26 3333 E brad@thecoffeeclub.co.nz W thecoffeeclub.co.nz

The Coffee Guy

Food & Beverage

$55,000$120,000

The Coffee Guy is New Zealand’s largest mobile coffee franchise system. The secret to our success is ensuring our franchisees have the support that they need to operate a successful franchise. New and existing franchise exclusive territories are available nationwide. Join our team today.

29 29

Andrew Morgan P 0-9 973 4823 M 022 419 3156 E andrew@ccbs.co.nz W thecoffeeguy.co.nz

The Interface Financial Group

Financial Services

$39,000

The Interface Financial Group provides debtor financing service to the SME business.

9 150+

P 0-9-302 7704

The Seasons Art Class

Leisure & Education

$55,000

The Seasons Art Class is the UK’s premier adult art class provider. Now seeking new franchisees nationwide for our exciting expansion into New Zealand. High return franchise opportunity from part-time, flexible hours. No artistic talent needed, and full training and support will be provided.

7 125

David Craggs P 0-9-636 0099 E david@seasonsartclass.co.nz W perfectparttimebusiness.com/newzealand

The Wheel Magician

Auto Services

$69,750

Mobile alloy wheel repair service providing an affordable and convenient solution to the problem of repairing kerb-damaged wheels. No previous experience required. The power franchising has is in gaining a competitive edge through the sharing of knowledge and resources. We have that edge.

12 12

Alan Thomas P 0800 537 233 E enquiries@wheelmagician.co.nz W wheelmagician.co.nz

Theobroma Cafés, Lounges and Bars

Food & Beverage

$200,000$600,000

A total food and beverage concept, operating in more than 5 countries.

7 30

P 0061 3 9480 1030

Think Water

Retail

P.O.A

Think Water is Australasia’s leading network of independently owned irrigation water services solutions with nearly 50 stores. We specialise in the design and implementation of the most water efficient irrigation and water management programs for clients.

14 14

Liesle Corns P 0800 184 465 E liesle.corns@thinkwater.com.au W thinkwater.co.nz

Tint a Car

Auto Services

$25,000

Ready to join a franchise with over 45 years’ experience, that’s backed by passionate experts and offers marketing support that’s unrivalled in the industry? Tint a Car are looking for driven and motivated business owners who are ready to step up to success.

8 133

Sharyn Parkin P 0-9-442 4195 M 027 270 6203 E tacnz@tintacar.co.nz W tintacar.co.nz

Topline Roofing

Home & Building

$50,000$75,000

A market leader in roofing, now offering the opportunity to join expanding network.

New New

P 0800 111 818

Business & Commercial

$50,000

Commercial fit-out company, delivering customised solutions for a wide range of industries.

4 20

P 0800 348 888

Auto Services

$88,000

New Zealand’s premier mobile paint and bumper repair franchise. High quality car paint restoration services to commercial and private customers. Professional, reliable, cost effective and convenient. No industry experience required. Comprehensive training and full ongoing support provided. Great opportunities are available throughout New Zealand.

17 120

Martin Smith P 0800 286 824 M 021 721 430 E info@touchupguys.co.nz W touchupguysfranchise.co.nz

Toyworld

Retail

$200,000$500,000

Join New Zealand’s largest independent toy retailing group.

29 180

M 021 390 954

Transworld Business Advisors

Business & Commercial

$89,500

Transworld Business Advisors are one of the largest business broking franchises in the world. With 580 brokers worldwide, operating in 12 countries, territories are now available in New Zealand. See how you can join the worldwide team now.

1 580

Mark Lewis P 0800 777 731 M 021 355 569 E mark@twba.co.nz W tworldfranchise.co.nz

U-Sell (Park & Sell Yards)

Auto Services

$100,000

U-Sell help members of the public sell cars in a caryard environment.

6 6

P 0-9-391 1339

UBX Training

Health & Fitness

$200,000

UBX is the fastest-growing boxing and strength concept in the world.

1 80

P 0061 458 150 123

Ultra-Scan

Agriculture

$80,000

An innovative mobile franchise whose core business is confirming the pregnancy of farm animals using real-time ultra-sonic equipment. Becoming a part of this franchise network enables the franchisee to run a low-cost, high return business in an exclusive territory, using a proven business system.

19 19

P 0508 858 727 E ultra-scan@xtra.co.nz W ultra-scan.co.nz

Valentines Buffet Restaurants

Food & Beverage

$300,000$400,000

New Zealand’s iconic buffet restaurant is seeking hospitality-minded franchisees with drive, passion and energy. We provide full support and training including systems and marketing. Franchisees can enjoy a sustainable and profitable return on their investment.

5 5

Ravi Lal P 0-9-921 4032 M 021 522 720 E ravi@valentines.co.nz W valentines.co.nz

Venluree

Home & Building

$40,000

A unique opportunity to be part of an iconic New Zealand company and build a real business of value.

16 16

P 0-9-913 4185

Versatile

Home & Building

P.O.A

Becoming a Versatile franchisee is your chance to own your own business without the challenges of going it alone.

35 35

Jaimee Ferris M 027 481 5880 E marketing@versatile.co.nz W versatile.co.nz

The Coffee Club

industry

number in NZ, globally

company

investment from

Franchise and Business Opportunities page number

S-W

Total Fitouts Touch Up Guys

V.I.P. Home Services

Home Services

$15,000

Professional home services franchise providing flexible, multi-serviced businesses. Work either 120+ indoors or outdoors. Exclusive territories with established customers. Providing a lifestyle 1200+ choice for over 30 years. Actively seeking area master franchisees for both lawn mowing and cleaning throughout NZ. Comprehensive training and support provided.

John & Estelle Logan P 0800 847 496 E franchisemag@viphomeservices.nz W viphomeservices.co.nz

Wake Up With Make Up

Beauty

$30,000

Exciting opportunity for passionate people with an eye for detail in a growing beauty treatment 5 brand. We provide customised permanent makeup services for clients wanting to enhance their 5 natural features including eyebrows, eyeliner and lips. Previous beauty experience essential. Current permanent makeup education not essential.

Michelle O’Byrne M 027 249 5518 E michelle@wakeupwithmakeup.co.nz W wakeupwithmakeup.co.nz

Home & Building

$20,000

Warmup has become the heating product of choice for the majority of property and construction professionals.

P 0-9-820.3850

Warmup New Zealand

15 30

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Winter 2020 Year 29 Issue 02

description

FANZ

industry

number in NZ, globally

investment from

page number

company

Franchise and Business Opportunities get more information

Wash Rite

Home & Building

$45,000$70,000

We are currently looking for hardworking and dedicated people around New Zealand.

31 31

P 0800 101 216

Wet-seal

Home & Building

$25,000

Waterproofing with 30 plus years of proven dependability. With a profitable work from home opportunity, all you need is a suitable vehicle. Franchisees are fully trained and receive regular ongoing training and full support from our operations, technical, sales, marketing and IT departments.

6 58

P 0800 436 000 E franchise@wet-seal.ws W wet-seal.com.au

What’s Up House Inspections

Home & Building

$69,995

New Zealand’s leading pre-purchase home inspection company.

7 7

M 021 952 397

Wide Span Sheds

Home & Building

$95,000

Custom design, supply and construction of pre-engineered buildings. Limited opportunities in the North Island.

3 450+

P 0-9-889 2044

Window Treatments

Home & Building

$30,000

Sales and installation franchises available in New Plymouth and Gisborne.

21 21

P 0-3-343 1876

Winner Winner

Food & Beverage

$500,000

Owned by the BurgerFuel Group, Winner Winner specialises in the finest woodfired and crispy fried chicken. As it turns out, chicken is the fastest growing protein category globally which means there’s piles of opportunity right here, right now.

New New

Murdoch Ball M 021 954 632 E franchising@burgerfuelgroup.com W winnerwinner.co.nz/

Woolgro

Home & Building

$25,000 $50,000

Woolgro is a unique and proven system to establish premium lawns

6 6

P 0-9-570 1985

X-Clean

Business & Commercial

$65,000

Sales and distribution franchise, superior cleaning product range. Would suit someone with sales background.

2 2

M 0274 717 337

Xpresso Delight

Food & Beverage

$51,995

Xpresso Delight has been offering franchises throughout Australia and NZ for 12 years and we encourage you to share in our success as the premier gourmet coffee system. We transplant the café experience into the workplace using state-of-the-art espresso machines to provide a semi-passive income with life-style benefits.

17 155

Allan Parker M 021 875 431 E allan.parker@xpressodelight.co.nz W xpressodelight.co.nz

Zambrero

Food & Beverage

$300,000

The Zambrero family is supported by a team with extensive experience in franchising.

13 189

P 0-4-213 9594

Zexx NZ

Food & Beverage

$5,000 $25,000

Providing a nationwide range of quality frozen fruit beverages and alcohol cocktails.

12 16

P 0800 556 022

Home & Building

$50,000

Zones is New Zealand’s only franchise specialising in design and build landscaping services. Landscaping experience is not necessary. We are looking for people with experience in managing people, processes and sales.

8 8

Matt Steele P 0800 000 843 E matt.steele@zones.co.nz W nzfranchiseopportunities.co.nz

Zones Landscaping Specialists

W-Z

investment required

Aramex See page 39

P 0-6-833 6333 E recruitment@fastway.co.nz W fastway.co.nz

Business & Commercial

Aramex, formerly known as Fastway Couriers, is an award-winning franchise system that provides local and national courier and freight services at competitive prices. Over 35 years’ experience, multiple industry awards and franchises across New Zealand, Aramex is one of New Zealand’s most successful and trusted freight companies.

1,600

NZ$ 100,000

CrestClean See page 2

Grant McLauchlan M 027 479 6415 E grant@crestclean.co.nz W crest.co.nz/business_ opportunities-nz

Business & Commercial

CrestClean regional master franchises suit administrators, sales people or managers with people, business and accounting skills who are interested in working in the cleaning industry. Must be customer-oriented.

625

NZ$250,000

Hog’s Breath Cafe

Nathan Bonney M 027 539 3022 E nathan@iridium.net.nz W hogsbreath.co.nz

Food & Beverage

Seeking NZ master franchisee. Australia’s leading casual dining family-friendly restaurant, Hoggies is unlike any other restaurant. In a nutshell, it is about providing quality food and beverages in a casual environment with an over-riding friendly, party atmosphere. FANZ members.

80+

P.O.A

Jani-King See page 21

Jeff Groenewald P 0800 526 454 M 021 540 626 E jeff@janiking.co.nz W www.janiking.co.nz/franchiseopportunities/

Business & Commercial

The master franchise opportunity combines the growth potential of a dynamic well established franchise concept with the proven profitability and reliability of the commercial cleaning industry. Join the King of Clean today and contact us for more information. Unit franchises are also available.

13000+

NZ$70,000$500,000

Jim’s Test & Tag See page 48

Peter Mahon Business & P 0800 454 654 M 021 859 222 Commercial E peter.mahon@jimstestandtag.co.nz W jimstestandtag.co.nz

Entrepreneur required to take this fantastic opportunity with passive income and potential to the next level. We are looking to appoint regional master franchisees in Auckland, Wellington and Taranaki to assist existing franchisees increase sales and market penetration, and be responsible for opening up approximately 20 new areas. Full training facilities are provided and back-up and support from Jim’s Test & Tag.

200

NZ$150,000

Mathnasium

Scott McDaniel P 001 65 9144 1412 E internationalportals@mathnasium. com W franchise.mathnasium.com

Mathnasium is an international math-only supplemental education franchise. Established in 2002 with one Mathnasium center in Los Angeles, Mathnasium is now one of the fastest-growing franchises with over 1,000 locations worldwide. Seeking a passionate entrepreneur to grow this strongly branded unique opportunity. Extensive head office support from our specialised franchise development team.

1000+

US$ 500,000

V.I.P. Home Services See page 15

Estelle Logan Home Services P 0800 847 496 E franchisemag@viphomeservices.nz W viphomeservices.co.nz

Regional master franchisees. Lawnmowing/gardening and home cleaning. Your desire to work with people and a commitment to quality and customer satisfaction will help you realise the potential of the business. A proven record of people management and sales experience together with sound work ethics honesty and integrity required. Suitable for couples or individuals.

1200

NZ$50,000$200,000+

company

get more information

industry

Leisure & Education

Looking for a change

from your corporate world, current career or business? We are looking for excellent people to join our growing network as consultants to assist business owners nationwide • Work from anywhere in New Zealand • Excellent business systems • Proven consulting tools • Efficient client acquisition processes

Apply here: oxygen8.co.nz/become-consultant Or call Steve Potts on 021 981 422

empowering business

description

YOU'RE HOLDING OUR WORK

Crucial Colour are proud printers of Franchise New Zealand • 100% NZ-owned • 110% ready to support your franchise We proudly support & supply our nationwide customers with a comprehensive range of printed material solutions from one of the most efficient and environmentally-sustainable print facilities in the industry.

say “Franchise” for a priority quote P 09 589 1550 E steve@crucialcolour.com

Find more info franchise.co.nz

number globally

Regional and National Master Licence Opportunities - find more at www.franchise.co.nz

When print service matters

We’ve had franchise specialists longer than most NZ franchisees have been in business. Search the Westpac Directory of Franchising at www.franchise.co.nz

description

location

FANZ

company

page number

Specialist Advisors get more information

ACCOUNTANTS Baker Tilly Staples Rodway Auckland

Baker Tilly Staples Rodway offers services to both franchisors and franchisees in all aspects of franchise accounting and business advice, as well as offering a suite of support services including cloud accounting, payroll, human resources and IT expertise.

National

Kaison Chang P 0-9-968 9194 E kaison.chang@bakertillysr.nz W bakertillysr.nz

Baker Tilly Staples Rodway Christchurch Limited

Assistance with franchise purchases and ongoing accountancy and I.T. support in the franchise area. Over 15 years’ experience in franchising in the SME market, acting for both franchisors and franchisees.

South Island

Jon Robertson/Dave McCone P 0-3-343 0599 E jon.robertson@bakertillysr.nz W bakertillysr.nz

BDO

BDO is the fastest growing chartered accounting and business advisory firm in New Zealand. We have significant experience in franchising offering due diligence; structure reviews; appraisals; agreements, strategic planning; full accounting, audit, tax advisory and support services; raising capital and finance. Smart New Zealand business, backed by BDO.

National

Paul Manning P 0-7-571 6280 E paul.manning@bdo.co.nz W bdo.nz

BDS Chartered Accountants has more than 20 years’ experience in appraisals, due diligence, structuring advice, cashflows and budgets, loan application support, full taxation and accounting services. With branches in Auckland Central and Albany, serving clients throughout NZ, we’ve got you covered.

National

Peter Taylor P 0800 829 627 M 021 882 430 E petert@bdsaccountants.co.nz W bdsaccountants.co.nz

Blackler Smith & Co

Very experienced and approachable chartered accountants. If you’re buying a franchise, what should you pay for it? Is this franchise any good? How much money will I make? How do I set everything up? I need help from someone experienced. Ben Blackler can help you buy a good business, set it up correctly and run it effectively. Award-winner – Professional Services.

Greater Wellington

Ben Blackler P 0-4-555 9090 E ben@bsco.co.nz W bsco.co.nz

Findex

Findex (previously Crowe Horwath) provides specialist accounting, tax and business advisory services to the New Zealand franchise industry. Your one-stop franchise specialists.

National

Michelle Malcolm P 0-7-571 2467 E michelle.malcolm@findex.co.nz W findex.co.nz

Save time, money and tax by benefiting from our specialist franchise advice and proven accounting solutions. Your success is our business. Ring now 0800 555 8020. Specialist franchise accounting solutions including due diligence, benchmarking, budgeting, valuations, business mentoring, tax planning, cashflow management and reporting software systems.

National

Hayden Cargo Philip Morrison P 0800 555 8020 E info@franchiseaccountants.co.nz W franchiseaccountants.co.nz

BDS Chartered Accountants

Franchise Accountants

62, 66, 67

Hayes Knight

Hayes Knight is an innovative chartered accountancy practice based in Albany and Newmarket that works beyond the numbers National to keep our clients’ businesses future-fit. Our primary role is to improve your life by helping you grow your wealth and protect your assets.

Scott Travis P 0-9-448 3232 M 021 414 569 E scott.travis@hayesknight.co.nz W hayesknight.co.nz

We are chartered accountants who specialise in franchising. Having a look under the bonnet (due diligence) is key when buying a business. We do this and set up robust reporting systems so you know how the business is performing. Inspired Accountants – Inspiring You.

National

Craig Weston P 0-9-309 2561 M 021 309 309 E craig.weston@inspired.co.nz W inspired.co.nz

KPMG

Franchise accounting and business advisory experts. We take care of your tax, accounting and business advisory needs so you can spend more time focusing on your franchise.

National

Hamish Smith P 0-9-363 3251 M 0274 450 977 E hamishsmith@kpmg.co.nz W kpmgenterprise.co.nz

Orb360

Orb360 Limited offers chartered accounting services and is a franchise specialist accountant that provides a range of business and tax advice. We have over ten years of accounting and tax experience dealing with a range of different clients.

Auckland, Wellington

Jay Changlani P 0-4-555 0400 M 021 076 3762 E jay@orb360.co.nz W orb360.co.nz

Young Read Woudberg

Specialists in all business areas, with substantial experience in franchising. Our services include appraisals, structure review and planning, monitored business performance, mentoring and technology. We are committed to easily accessible, personal service focusing on client needs, building individual relationships and providing added value solutions.

Tauranga, Bay of Plenty

Eric Woudberg P 0-7-578 0069 M 027 570 1172 E accountants@yrw.co.nz W yrw.co.nz

ANZ has a dedicated team of business specialists throughout New Zealand to provide support for franchisors and franchisees. They have also developed a range of tools and resources to make your franchising journey easier, including a free ANZ Franchise Guide.

National

Our Franchise Experts P 0800 39 40 41 E enquiries@anz.com W anz.co.nz

ASB provides a comprehensive range of financial solutions for both franchisees and franchisors including finance, insurance, savings and investment options, everday banking and more. So if you are thinking of starting or buying a franchise, talk to our franchise specialists on 0800 272 476.

National

Rohann Dobbin P 0800 272 476 M 021 942 178 E rohann.dobbin@asb.co.nz W asb.co.nz

BNZ

Talk to us about our wide range of specialist services that we can tailor to meet your needs as a franchisor or franchisee. We’ll use our 145 years’ experience in business banking, giving your business the support it needs to grow and succeed.

National

Riaan Wilson P 0800 ASK BNZ E riaan_wilson@bnz.co.nz W bnz.co.nz/franchise

Silver Chef

Silver Chef is the only dedicated hospitality equipment funder in New Zealand and we have been providing flexible equipment National funding to the hospitality industry for 30 years. Preserve your working capital with Silver Chef, and fuel your growth through our various franchise funding solutions.

Trent Parkinson P 0800 443 334 E tparkinson@silverchef.co.nz W silverchef.co.nz

Westpac is New Zealand’s most experienced bank in franchising and the only bank offering dedicated franchise only specialist managers throughout the country. Westpac has a high level of expertise in the franchise industry; this has been built up over the past two decades by working closely with franchisors, franchisees and industry specialists. The resulting depth of experience enables us to provide you with informed specialist advice regarding franchise funding and franchise specific transactional solutions. Specialists in franchise financing: Auckland/Northland - Dean Madsen, Mike Haigh, Sujam Ratnayake Manawatu/Palmerston North – Glenn Coles Lower North Island – Mick Robinson Christchurch/South Island – René Artz Otago/Southland - Graeme Wyllie

Daniel Cloete P 0800 177 007 E franchising@westpac.co.nz W westpac.co.nz

Inspired Accountants

FINANCE PROVIDERS ANZ

ASB

Find more info franchise.co.nz

Westpac New Zealand Ltd

13, 68

National

7 Reasons to Call Us First You get pre-purchase inspection reports - we leave no stone unturned

Westpac New Zealand Franchise Awards

You minimise risk & protect your assets with the best structures for your business You save time, money & tax with our proven accounting solutions & systems You benefit from specialist advice – we listen, we understand

Service Provider of the Year 2011–12 2018–19 2015–16 2019–20 2017–18

You work with award-winning service provider 2019/20 - Westpac Franchise Awards You get specialist franchise mentoring and ongoing support You’re using specialist franchise accountants with the tick of approval – accredited members of FANZ & CAANZ

Call Now 0800 555 80 20 www.franchiseaccountants.co.nz

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Winter 2020 Year 29 Issue 02

service

description

location

FANZ

page number

company

Specialist Advisors get more information

FRANCHISE CONSULTANTS Franchise Accountants

62, 66, 67

Specialist advice on franchise system development, feasibility studies, recruitment, documentation, manuals, ongoing mentoring, strategic planning and partnering to grow your business.

National

Hayden Cargo Philip Morrison P 0800 555 8020 E info@franchiseaccountants.co.nz W franchiseaccountants.co.nz

Franchise Coach

Comprehensive advice on franchise system development. Feasibility studies, manuals, documentation, legal briefs, franchisee recruitment, exporting and importing, mediation and ongoing mentoring to grow your business. The Franchise Coach has been a major contributor to the success of franchising in New Zealand since 1983. Consultants, trainers and speakers.

National & Worldwide

David McCulloch P 0800 4FRANCHISE M 021 943 776 E davidm@berkshire.co.nz W franchisecoach.co.nz

Franchize Consultants (NZ)

Specialists in franchise development, strategic planning, legal briefs, systems and manuals, recruitment processes and documentation, ongoing mentoring and sound advice on franchising and licensing. Recognised as New Zealand’s leading management consultancy specialising in franchise development. Experience with many of NZ’s top franchised companies.

National & Worldwide

Callum Floyd P 0-9-523 3858 E callum@franchize.co.nz W franchize.co.nz

Comprehensive, cost-effective franchise systems development for small to medium size businesses.

National

Tereza Murray M 0274 717 337 E tereza@terezamurrayconsulting.co.nz W terezamurrayfranchising.co.nz

Tereza Murray Franchising

LAWYERS 33

At ASCO Legal we have a fresh perspective on the practice of law, a client-centred one. Our team is friendly, approachable and National & efficient. We enjoy helping both our franchisor and franchisee clients get the most benefit out of franchising, providing quality Worldwide pragmatic advice.

Alistair van Schalkwyk P 0-9-308 8071 M 021 0274 2011 E alistair@ascolegal.co.nz W ascolegal.co.nz

Baldwins

A patent attorney firm and associated law firm offering intellectual property services including patents, trade marks, copyright and registered designs. We help our clients achieve and maintain a commercial advantage in the marketplace by protecting, developing, commercialising and enforcing their intellectual property assets.

National

Penny Catley P 0-4-910 6505 E penny.catley@baldwins.com W baldwins.com

Botherway Legal

Commercial law firm specialising in franchising and related law. We work with you to give you the best possible legal support in your franchised or licensed business. Justina Knox is our specialist franchise lawyer and also has experience dealing with disputes and the successful negotiation of franchise exits.

National

Justina Knox P 0-7-839 1122 E justina@blegal.co.nz W blegal.co.nz

Botting Legal

Franchise and commercial law specialists. We provide practical legal advice in plain English for both franchisees and franchisors at very competitive rates. Preparation and review of franchise documentation, advice on structuring and IP protection, franchise operation and dispute resolution.

National

Bradley Botting P 0-9-950 3880 M 0274 769 738 E franchise@bottinglegal.com

Brookfields Lawyers

Expert franchise lawyers. Fixed price packages. Urgent advice is no problem.

National

P 0-9-979 2109 E law@brookfields.co.nz W brookfields.co.nz

Carson Fox Bradley

Carson Fox Bradley is a compact Auckland law firm. All 3 directors have significant experience in franchising. Chris Bradley is author of the ADLS standard franchise agreement. Matt Carson has completed an MBA thesis in franchising. We act for many national franchise systems.

National

Chris Bradley/Matt Carson/Linda Fox M 021 899 609 E chris.bradley@carsonfox.co.nz W carsonfox.co.nz

Checketts McKay

Central Otago’s leading franchise lawyers with over 25 years’ experience providing expert advice locally and nationally. Central Advising franchisors and franchisees. Franchise establishment and franchisee purchase advice a speciality. Disputes resolved. Otago, When you need franchise and business law advice, talk to us. Southland, National

David Foster P 0-3-443 0800 M 021 248 2343 E david.foster@cmlaw.co.nz W cmlaw.co.nz

Deirdre Watson Barrister

25 years’ experience in litigation, disputes, court cases and mediation. Franchise dispute specialist.

National

Deirdre Watson P 0-9-309 6988 E deirdre@deirdrewatson.co.nz W deirdrewatson.co.nz

Dentons Kensington Swan

Our franchise law experts are behind some of NZ’s most successful franchises. We can help you design and set-up new franchises, revamp existing national franchises, or restructure distribution networks. We can also assist when disputes arise as we have significant IP and litigation expertise.

Auckland & Wellington

Hayley Miller P 0-9-379 4196 E hayley.miller@dentons.com W dentons.co.nz

Duncan Cotterill

Enterprising full service law firm with offices nationwide. Experts in franchise system establishment, network growth and international expansion. Covering all your franchise and broader business needs, including distribution networks, supply chains, intellectual property, employment, health and safety, property/leasing, acquisitions and sales, immigration and dispute resolution.

National

Hamish Walker P 0-4-499 7809 M 027 288 2339 E hamish.walker@duncancotterill.com W duncancotterill.com

Gaze Burt

Lawyers providing full legal services for franchisors and franchisees including advice and documents relating to franchise development, franchise evaluation, risk management, transactional management and dispute resolution. Our experience is extensive over many years and we understand the important and significant fundamentals required for quality franchising.

National

Michael Bright P 0-9-414 9800 E michael.bright@gazeburt.co.nz W gazeburt.co.nz

Gibson Sheat Lawyers

Comprehensive legal advice for franchisors and franchisees. All franchise documentation. We’ll sort out issues at the outset, before they become problems. If things have already turned pear-shaped our mediation and franchise dispute specialists can assist.

Greater Wellington

Claire Byrne P 0-4-916 7483 M 029 916 7483 E claire.byrne@gibsonsheat.com W gibsonsheat.com

Goodwin Turner Commercial Lawyers

Goodwin Turner Commercial Lawyers aims to provide a modern, friendly, client-focused and efficient approach to your legal business requirements, with a genuine focus on adding value to your business.

National & Worldwide

Scott Goodwin P 0-9-973 7350 M 027 700 7396 E scott@goodwinturner.co.nz W goodwinturner.co.nz

INSPIRED ACCOUNTANTS

experienced Franchise lawyers for the greater Wellington region

We specialise in Franchising and love to help Franchisors and Franchisees with: • Due Diligence (should I buy this business?) • Budgets and Cashflow projections • Financial accounting and reporting systems • Benchmarking reports • Liaising with other advisors (banks, lawyers, consultants) • Tax Advice • Best structure for the business (company/trust etc) Call us for a no obligation chat on 09 969 7450 | 021 309 309 www.inspired.co.nz | craig.weston@inspired.co.nz

Inspiring You!

• • •

Buying or selling a franchise Franchising your business Franchise disputes

Our legal specialists can help - call us for a chat

Claire Byrne 04 916 7483 e: claire.byrne@gibsonsheat.com

Find more info franchise.co.nz

ASCO Legal

gibsonsheat.com

If you’re just starting in franchising, talk to someone who isn’t. Search the Westpac Directory of Franchising at www.franchise.co.nz

Harmans Lawyers

Harris Tate

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A Christchurch based firm offering comprehensive legal services for franchisors and franchisees including franchise and disclosure documentation, employment, leases, financing, dispute resolution and business structures. Full service legal firm that prides itself on being solution driven. Franchise specialists with a proven track record.

National

Mark Sherry P 0-3-352 2293 M 021 524 890 E mark.sherry@harmans.co.nz W harmans.co.nz

The Bay of Plenty’s leading franchise lawyers, specialising in all aspects of franchising and business advice including dispute resolution. Advisors to franchisees and franchisors locally and nationally. Full commercial and property service.

National

Michelle Carabine P 0-7-578 0059 E michelle@harristate.co.nz W harristate.co.nz

Jackson Russell Lawyers

Your business needs specialist franchising advice and an experienced legal team that covers all areas of business law. National Jackson Russell is a full service law firm that will get to know your business, tailor advice to your business objectives and guide you through the process.

Darryl King P 0-9-300 6935 E dking@jacksonrussell.co.nz W jacksonrussell.co.nz

Lane Neave

Lane Neave is a full service law firm with offices Auckland, Wellington, Christchurch and Queenstown. We have a dedicated franchising team experienced in advising both franchisors and franchisees on all their legal requirements. Our clients include large nationwide franchisor chains through to individuals.

National

Claire Evans P 0-3-353 8012 E claire.evans@laneneave.co.nz W laneneave.co.nz

MacDonald Lewis Law

Expert franchise lawyers who specialise in fixed price packages for legal services. A specialist firm based in Parnell offering sound, practical and timely advice, we can assist with all business legal requirements.

National & Worldwide

Rory MacDonald/Tim Lewis P 0-9-307 3324 E info@mllaw.co.nz W mllaw.co.nz

Martelli McKegg Lawyers

Experienced franchise and business law advisors focussed on helping clients to succeed. All areas of franchising, including franchise documentation, business sales, retail and commercial leasing, licensing, supply and distribution, brand protection, health and safety, immigration, employment and dispute resolution. Advice in Mandarin and Cantonese.

National & Worldwide

Andrew Skinner/Steven Lee M 027 705 4598 M 021 728 892 E andrew.skinner@martellimckegg.co.nz E steven@martellimckegg.co.nz W martellimckegg.co.nz

Mortlock McCormack Law

Christchurch-based franchise experts advising clients locally and nationwide. Specialist advice for franchisors and licensors wishing to set-up and operate, and for franchisees regarding all aspects of their franchise. Full range of associated commercially-focused and cost-effective legal services provided.

Canterbury & National

Kent Yeoman P 0-3-343 8453 M 021 517 601 E kent@mmlaw.co.nz W mortlock-mccormack.co.nz

MST Lawyers

Full service legal firm established since 1975 acting for franchisors and franchisees in both preparation and entrance into franchises within Australia, dispute resolution and regulatory compliance with the franchising code of conduct and other Australian legislation. Well connected in the Australian market.

Australia

Alicia Hill P 0061 3 8540 0200 M 0061 409 215 943 E alicia.hill@mst.com.au W mst.com.au

Specialists in franchise and business law. If you seek prompt and technically sound legal advice delivered to suit your commercial reality please contact us. With a wealth of franchise, business and corporate law experience, you will be in safe hands.

National & Worldwide

Harshad Shiba P 0-9-302 0070 M 021 407 228 E contact@quantumlaw.co.nz W quantumlaw.co.nz

Simpson Grierson

Specialists in franchise systems including structuring, documentation, human resources, property, taxation and transactions.

National

Richard Watts P 0-9-977 5182 M 021 895 931 E richard.watts@simpsongrierson.com W simpsongrierson.com

Stace Hammond

Stace Hammond is a business law firm with offices in Hamilton and Auckland.

Auckland & Hamilton

Patrick Learmonth P 0-9-306 6874 E pml@shg.co.nz W stacehammond.co.nz

New Zealand’s longest established specialised franchise law firm with over 35 years’ experience. Expert legal advice to franchisors and franchisees nationwide. Winners of Legal 100 – Law Firm of the Year – Franchise 2019 and Global Law Experts – Boutique Franchising Law Firm of the Year 2019.

National & Worldwide

Stewart Germann P 0-9-308 9925 M 021 276 9898 E stewart@germann.co.nz W germann.co.nz

A full service firm who can help you with all your legal needs. If you are a franchisor looking to develop a franchise system or a new franchisee looking to purchase a franchise business we can develop fixed price packages to suit your exact needs.

National

Lizandra Bailey P 0-9-487 0018 M 021 774 333 E lizandra@turnerhopkins.co.nz W turnerhopkins.co.nz

Quantum Law

Stewart Germann Law Office, Lawyers and Notary Public

Turner Hopkins

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OTHER SERVICES Business Brokers

Specialist business sales company selling franchises for 20 years with branches nationwide. At all times, we place the greatest value on confidentiality, professionalism and innovation. Your business is our business.

National

Steve Smith P 0-9-630 3004 E steves@abcbusiness.co.nz W businessesforsale.co.nz

Advice First

HR Consultants

Advice First offers NZ franchisors and franchisees expertise in HR consultancy, business planning, coaching, workshops and recruitment. We are the ultimate one-stop shop aimed at helping NZ businesses grow sustainably and establish a winning culture amongst their people.

Auckland & Wellington

Michelle Jeans P 0-9-948 2105 E michelle.jeans@advicefirst.co.nz W advicefirst.co.nz

Find more info franchise.co.nz

ABC Business Brokers

The award that spells confidence and trust

Need a quality sign fast? We offer a complete signage solution from design to manufacture and installation at 25 locations across NZ. From retail to digital, to vehicle signage and everything in between.

Visit your local showroom today or call 0800 SPEEDY (77 33 39) speedysigns.co.nz

Need uniforms?

Service Provider of the Year

We supply and brand quality clothing and promotional products using embroidery, screenprinting, digital transfers and dye sublimation. Conferences, promotions, trade shows and events.

Uniforms & Promotional Products To view samples visit one of our 14 showrooms nationwide, or call 0800 77 33 30 embroidme.co.nz

Why learn from your mistakes when you can learn from our nationwide franchise banking specialists? 64

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Winter 2020 Year 29 Issue 02

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Attain NZ

Sales Training

Attain NZ works with franchisees that are great at what they do but find the whole ‘sales’ thing a real challenge. From public courses to bespoke programmes, we help with sales strategy to implementation and from franchisor support to individual business owner.

National

Bill James P 0-9-366 1665 M 027 457 3796 E bill@attainsales.co.nz W attainsales.co.nz

Beans & Rice

Designers

We elevate brands to their full potential and help business growth through our extensive design expertise; branding, graphic design, web design and development, collateral design, communications, copywriting, marketing and advertising. Build a better brand, attract better customers and build a better team culture.

National

Steve Goldie P 0-9-973 0438 E steve@beansandrice.co.nz W beansandrice.co.nz

Big Thinking Business

Training book for franchisors

Ann has spent over 30 years working with high performing teams, showing managers how to motivate National their poor performers and encouraging employees to learn, unlearn and relearn. Use her book ‘My Dear Franchisees’ as a training tool and to assist with induction into your franchise system.

Ann Andrews M 027 246 5585 E ann@bigthinkingbusiness.co.nz W annandrews.co.nz

ClockworX

Bookkeeping Services

Want better visibility over your franchisees’ financial stability? ClockworX offers franchise systems a systemised, full service bookkeeping service. We work remotely, so can service your franchisees right across New Zealand. Delivering our services remotely coupled with our automation efficiencies ensure our prices are competitive.

National

Angela Fisher P 0800 606 303 M 021 489 507 E angela@clockworx.nz W clockworx.nz

Crombie Lockwood

Insurance

Crombie Lockwood is NZ’s largest insurance broker. We guide master franchisors on the complex insurance and risk management programmes necessary for successful franchises and deliver faceto-face advice to individual members. Our SmartPAK solution provides: better business interruption protection; lower excesses; higher automatic cover limits.

National

David Rayner P 0-4-802 0166 E david.rayner@crombielockwood.co.nz W crombielockwood.co.nz

Cumulo9

Email Branding

Cumulo9, digital solution experts ensuring your company communication is consistently and securely delivered. A complete omni-channel solution offering marketing campaigns, transactional emails, compliance, audibility, tracking and data management. A suite of products providing a cost-effective solution for seamlessly branded and deliverable business communication.

New Zealand & Worldwide

Chris Hogg P 0-9-377 8885 M 021 345 690 E chris.hogg@cumulo9.com W cumulo9.com

Deloitte

Business Advice

Working with you, we’ll deliver the financial knowledge, tax-savvy, strategic advice and connections, to help your business deliver outstanding performance in competitive markets. So, if you’re looking for a smarter solution, talk to the Deloitte Private team because we’re willing to do things differently.

National

Neel Singh/Jon Bradley P 0-9-303 0716 E nzdeloitteprivate@deloitte.co.nz W deloitteprivate.co.nz

Design for Marketers

Designers

Engage Design for Marketers to obtain design resources for you to market your franchise brand effectively and consistently. Planning, creation and supply of resources for branding, advertising, promotional, recruitment, point of sale etc. Over 30 years’ experience with leading franchise brands. Be seen, be bought, be recommended.

National

Paul Donovan M 021 64 45 45 E paul@cdq.co.nz W cdq.co.nz

Corporate Apparel

NZ’s largest uniform and promotional products business. We supply and brand quality uniforms, including polo shirts, corporate wear, sportswear, hospitality wear, plus a range of corporate gifts. Contact our national accounts team to help you manage your brand on a national basis.

National

Sarah Archibald P 0-9-577 4223 E info@embroidme.co.nz W embroidme.co.nz

enableHR & HR Assured

HR Management Software

enableHR and HR Assured provide premium HR solutions for your business. We combine software, telephone advice and professional services to ensure site compliance, oversight and consistency in your network. Smart HR solutions that work for your network. It’s your choice.

National

Adam Kemp P 0800 003 752 M 027 202 5137 E awk@hrassured.co.nz W enablehr.co.nz

Excel Digital

Printing & Marketing

Excel Digital enables organisations to optimise each step of the communications supply chain from strategy and ideation through to creative, print production, storage and re-order. In 2019 Excel Digital merged with Perception Group to become one of the largest digital-first printing companies in New Zealand.

National

Anneliese Theron P 0-4-499 0912 M 027 811 8285 E anneliese.t@exceldigital.co.nz W exceldigital.co.nz

EmbroidMe

Franchise Association of New Zealand

20, 51

Franchise Association

The peak body representing the franchise community. Franchise members are required to submit their agreement and disclosure documents to ensure compliance with our codes of ethics and practice before being accepted into membership and biennially thereafter. Affiliate members are suppliers to the franchise sector.

National

Robyn Pickerill P 0-9-274 2901 E contact@franchise.org.nz W franchiseassociation.org.nz

Franchise Infinity

Software Management Tool

Franchise Infinity is cloud-based software that combines a range of effective management tools which enables you to manage all aspects of your franchise from one centralised operating system. These efficiencies are driven through a focus on communication, training, compliance and performance.

Worldwide

Shane Boulle P 0800 555 013 M 021 083 66253 E sales@franchiseinfinity.com W franchiseinfinity.com

Franchise Media Training

Media Training

Franchise Media Training has two core services. It helps franchises grow their bottom lines by showing them how to generate their own news media publicity. Secondly it prepares franchises for possible negative media attention that can destroy entire brands overnight.

National

Pete Burdon P 0-3-420 0300 M 029 200 8555 E office@franchisemediatraining.com W franchisemediatraining.com

Franchise Relationships Institute

Franchise Research & Development

Franchisee selection systems, satisfaction surveys, recruitment and training for franchise management. Assistance with organisational change and restructuring, conference presentations on managing the franchise relationship.

New Zealand & Australia

Jewli Turier P 0061 457 846 675 E jewli@franchiserelationships.com W franchiserelationships.com

Franchise Recruitment

We’re people passionate about franchising! Experienced franchise, operational and HR professionals. We realise that success isn’t achieved alone, whether you’re a franchisee-to-be, or a seasoned franchisor, we’re here to help with franchise recruitment and franchise buyer advocacy, franchise system growth, and human resources specialist support.

National & Worldwide

Nathan Boney M 0275 393 033 E admin@iridium.net.nz W iridium.net.nz

LINK Business Brokers

Franchisee Resales & Recruitment

LINK are the authority on selling businesses in NZ and the southern hemisphere. Franchised specialists National in business sales, franchise re-sales and recruitment and sales of franchise opportunities. We provide professional, practical franchise advice to our clients. LINK has more brokers than any other brokerage.

Nick Stevens/Laurel McCulloch P 0-9-579 9226 E link@linkbusiness.co.nz W linkbusiness.co.nz

MYOB

Accounting & Payroll Software

MYOB offers easy online accounting software that has everything you need to take care of your franchise business, including POS and payroll solutions. Whether you’re a small or large franchise, or a franchisor managing multiple franchise sites, MYOB has the solutions.

National

Nick Fletcher P 0800 39 66 38 M 021 940 921 E nick.fletcher@myob.com W myob.co.nz/franchise

OneHQ

Business Services

OneHQ is a business services company which offers a range of solutions; accountancy, IT, lending and advisory, via one point of contact. Our business specialists focus on helping you deal with your back office challenges so you can focus on working on your business itself.

National

P 0800 663 476 E enquiries@onehq.nz W onehq.nz

Parallel Directions

Commercial Property Industrial, office and retail space: Let us negotiate for you. It’s possibly the best business move you’ll Consultants ever make. We’re completely independent of the agency system, and provide innovative and strategic property solutions. We’re here to fight for you, not the landlord.

National

Peter Scott P 0-9-550 8500 M 021 896 649 E info@paralleldirections.co.nz

Signs & Graphics

NZ’s largest signs and graphics company. We consult, design, manufacture and install. Retail, digital, vehicle signage and everything in between. Contact our national accounts team to help manage your brand on a national basis. 25 locations from Whangarei to Invercargill.

National

Sarah Archibald P 0-9-577 4223 E info@speedysigns.co.nz W speedysigns.co.nz

The Mediator

Mediation

Trish has been on the panel of Mediators for the Franchise Association for 10 years. She was previously a lawyer and has been a mediator for 20 years. Franchise disputes need to be resolved quickly. Trish conducts online mediations and face-to-face mediations.

Auckland & National

Trish Blyth M 021 677 950 E trish@themediator.co.nz W themediator.co.nz

Waipuna Hotel & Conference Centre

Conferences

Hotel accommodation with fully integrated conference centre suitable for small meetings through to Greater international conventions. Full food, beverage and leisure facilities complete the offering. “World famous Auckland in New Zealand”, Waipuna Hotel and Conference Centre is an icon in the mid-range meetings and Area leisure market.

Shelley Trutsch P 0-9-526 3008 M 0274 992 412 E shelleyt@waipunahotel.co.nz W waipunahotel.co.nz

The Mediator

Mediation

Mediating all types of disputes between franchisors and franchisees or between franchisees.

Trish Blyth M 021 677 950 E trish@themediator.co.nz W themediator.co.nz

Waipuna Hotel & Conference Centre

Conferences

Iridium Partners

Speedy Signs

National

Shelley Trutsch P 0-9-526 3008 M 0274 992 412 E shelleyt@waipunahotel.co.nz W waipunahotel.co.nz

Find the right franchise by starting with the right people. Search the Westpac Directory of Franchising at www.franchise.co.nz

Financial Matters

Philip Morrison offers advice on financial resilience for franchisees and franchise buyers

riding out the storm T

he Covid-19 pandemic has taught us a number of lessons about operating a business or buying a business. Some businesses have come through unaffected, others are in recovery mode, while some may not survive at all. Every business has been tested on its financial resilience. Financial resilience can be defined as the ability to withstand events that impact one’s income and/or assets. If we compare a business to a boat, there’s been a storm that has lasted several months and isn’t over yet. Whether you ride out the storm depends on the sea worthiness of the boat. For a business, that depends on one thing: cashflow. Simply put, is there more money coming in than going out?

represents an increase in the load, not a lightening of it. To service that debt requires a viable business. It’s therefore important to work with an accountant who understands your business – and the business of franchising – to analyse the impact and value of taking up any additional funding options. Was the business fundamentally viable pre-lockdown; what is the likely recovery time; how much is the funding gap and how can that that gap best be filled?

3. Call the Coast Guard Running out of fuel is inconvenient in a car – if it happens in a boat out at sea, it can be life-threatening.

Cashflow is the life blood of every business, which means funding any cashflow shortfall caused by the pandemic has been top of mind for all business owners. At Franchise Accountants, we’ve worked with hundreds of business owners over this time to address cashflow management issues and help ensure business continuity and survival. Here are some of our key strategies.

In a business, the fuel that you need to get you back safely is working capital. Working capital is the money that you need on a day-to-day basis to buy supplies or stock, pay your power bill, meet staff wages and all the other things. Businesses need money or overdrafts in place to cover their cashflow needs at the right time. (read more about working capital at www.franchise.co.nz/articles/1872)

1. Lighten the load

The small business loan scheme administered by the IRD has been a targeted initiative by the Government to provide some funding into businesses to help them keep the engines of the business operating while they get back up to speed. It’s the Coast Guard riding to the rescue with a spare tank of fuel – but again, you will need to pay any loan back, so do take advice.

The amount of debt loading that a business carries affects its ability to ride out the storm. The more debt a business has, the lower it sits in the water – and the more of its income has to be spent on paying interest on that debt. Lightening the load has been crucial to business survival recently: in many cases, it’s been about reducing outgoings and stripping costs back to essentials. We have seen many practical examples of this such as: Debt servicing – taking mortgage holidays, moving to interest-only payments, increasing overdrafts; Tax payments – seeking deferral or time-payment plans, or taking advantage of late payment options offered by the IRD; HP/insurance – working with financiers and/or brokers for payment holidays; Rent – working collaboratively with landlords (where possible) to negotiate rent deferral or rent abatement; Cost review – dialling down costs where possible. While these actions were vital for many, as businesses re-emerged they also needed to be prepared to re-invest to win back customers and retain or even increase market share. There is a balance to be struck between lightening the load and retaining essential equipment or activities.

2. Sink or swim One of the options offered to businesses to help them survive has been low interest or interest-free loans for a certain period, or the temporary suspension of debts or fees. While these can be valuable in the short term, it’s important to remember that funding is primarily the responsibility of business owners – not the banks, landlords, franchisors or Governments. Any money advanced by government loan schemes or banks needs to be repaid, and therefore

Could this be a good time to buy a franchise? Whilst the storm may see some failures, business will rebound. Good franchises will have new opportunities and locations available as others falter. An existing business which has been struggling because of carrying too much debt could be perfectly viable and even a great buy for a new owner. You’ll want to take good professional advice to be certain of that, though, which is where Franchise Accountants comes in. The award-winning specialists have worked with hundreds of franchise brands and thousands of franchisees over the years to help them evaluate opportunities, minimise risks and set in place funding and financial strategies that enable business owners and buyers to achieve their goals. ‘You wouldn’t set out to sea without checking the vessel was seaworthy first, so make sure you do the same when buying or running a business,’ says Philip Morrison, the company’s founder. ‘Franchise Accountants offers a full pre-purchase business assessment Advertiser Info process, as well as ongoing support and advice, so if Franchise Accountants you are buying a franchise www.franchiseaccountants.co.nz – or you already own one – Contact contact us before making Philip Morrison any big decisions about P 0800 555 80 20 your future.’ M 021 22 99 657 pmorrison@franchiseaccountants.co.nz

Franchise New Zealand

Winter 2020

Year 29 Issue 02

Westpac New Zealand Franchise Awards 2019

Winner

Service Provider of the Year

Reduce the risk when buying a franchise. Use our new online pre-purchase evaluation platform to find out if buying a franchise is the right fit for you! Enter your details into our purpose-built platform and get a full, comprehensive report, including financial and lifestyle evaluations, that will tell you if buying a franchise is the right choice for you. Developed by Franchise Accountants, with specialised franchise experience, this platform is the only one of its kind that compares your data with like-for-like franchises and businesses, along with your personal expectations and financial position.

Know before you invest!

7 reasons to talk to us BEFORE you sign up Comprehensive pre-purchase evaluation reports Business structures to minimise risk, maximise protection Proven solutions and systems to save time, money and tax Specialist advice complete with listening and understanding Specialist franchise mentoring and ongoing support The knowledge and experience of New Zealand’s premier dedicated franchise specialist A New Zealand franchise industry award-winning service

Westpac New Zealand Franchise Awards Service Provider of the Year

2011–12 Winner 2015–16 Winner 2017–18 Winner 2018–19 Winner 2019–20 Winner

FRAXXXX Pre-purchase Ad FP v1.indd 1

0800 555 8020

info@franchiseaccountants.co.nz www.franchiseaccountants.co.nz

14/11/19 2:50 PM

Franchise New Zealand - Year 29 Issue 02 – Winter 2020

Articles inside

REDUNDANCY - time to be your own boss?

FINDING FUNDING in challenging times

WHEN SUPPORT REALLY MATTERS

Stronger Together