Franchise New Zealand - Year 31 Issue 01 – Autumn 2022 by Franchise New Zealand

BUY YOUR OWN BUSINESS

Autumn 2022

franchise.co.nz

Year 31 Issue 01 $8.95

SUCCESS what makes a quality franchise?

awards results | money questions answered | 7 habits of top franchisees endorsed by

Westpac Directory of Franchising Over 275 different franchises

Supreme Award Winner CrestClean is proud to have achieved one of New Zealand’s most prestigious business awards... the Westpac Franchise System of the Year 2021. The Supreme Award recognises excellence within a robust franchise system. The judges commented, “This is an outstanding, successful and very well-structured franchise system, with clear measures of business performance in all dimensions.” CrestClean also won Business to Business Franchise System of the Year. These are great accolades to achieve in our 25th year of business, recognising how well we look after and support our team of franchisees.

“

Winning this award reflects 25 years of great work, and the success of our 672 franchise teams working the breadth of New Zealand. It’s all about the people — it’s a real team effort.

”

Grant McLauchlan | CrestClean Managing Director

We have franchise opportunities all around New Zealand. Call now to be part of an award winning team

0800 273 780 or visit crest.co.nz/regions Find us at

@crestfranchises

WIN AWARDS WITH THE BEST LEGAL ADVICE. Established in 2014 to provide specialist legal services tailored to the needs of businesses and their owners, Goodwin Turner Commercial Lawyers have gone on to achieve industry recognition each year since.

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It’s 30 years since the first issue of Franchise New Zealand, and we’ve celebrated by being named Service Provider of the Year in the Westpac New Zealand Franchise Awards. We are very proud to have won such a prestigious Award, and it’s nice to be on the receiving end after writing about so many other winners over the event’s 26year history.

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Invest in a Business

THAT DELIVERS PACK & SEND is one of the fastest growing franchises in New Zealand providing a proven franchise opportunity at a great investment level. • New Zealand’s Largest Range of Freight and Packaging Services under one roof • Solid New Zealand Brand & Reputation with Minimal Competition • Proven Business Template & Systems

• Comprehensive Induction, Training & Support

Our cover story (page 6) describes the ingredients that successful franchises have in common – the ingredients that you should look for when buying a franchised business. We follow it up with a full report on the Awards winners, with details of what made them stand out (page 24) with a separate section on the Field Managers of the Year who help franchisees succeed (page 44). There are profiles of Awardwinning franchises in the pages that follow and, to help increase your own chances of success, Greg Nathan outlines the 7 habits of top franchisees (page 66). In addition, franchise accountant Philip Morrison answers 10 common questions that franchise buyers have about money (page 46), banker Daniel Cloete talks about finding and funding opportunities (page 38), and there’s news of the 2022 National Franchise Conference (page 62). So if you’re looking for a business opportunity, you’ll find plenty of inspiration, advice and opportunity in the following pages. Good luck with finding your own path to success. Simon Lord Publisher, Franchise New Zealand PS. If you want another copy of this magazine for yourself or a friend, call 0800 FRANCHISE or visit www.franchise.co.nz to get a free print or digital issue

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The Awards got us thinking about success in general. Success is what everyone hopes to achieve when they first start a business, but it doesn’t happen immediately – if it happens at all. It takes time to learn, time to grow, time to build a reputation and a customer base, and time to recoup your investment and make money. Buying a franchise can speed up the process, reduce the risk, and provide support and security along the way, so in this issue we look at what you can do to increase your own chances of success.

endorsed by

Published by: Franchise NZ Marketing Limited PO Box 308 089, Manly 0952 New Zealand P 0800 FRANCHISE (0800 372 624) info@franchise.co.nz www.franchise.co.nz ISSN 1172-059X (Print) ISSN 2324-5204 (Digital) Designed and produced by CDQ Design for Marketers P 021 64 45 45 paul@cdq.co.nz Principal: Paul Donovan

SUCCESS

what makes a quality franchise?

Buying the right franchise can take the fear out of starting your own business. We look at what makes a quality franchise

Franchise 24 NZ Awards Results

Friendly rivals took out the big titles – and there were winners all over the country

Money Matters

Philip Morrison looks at ten common questions when buying a franchise

7 Habits Of Top Franchisees Greg Nathan reveals what makes the top performers stand out in any franchise

Westpac New Zealand Franchise Awards 2021

Welcome to New Zealand's BUY YOUR OWN BUSINESS magazine 11 Time To Get Started Invest now and reap the benefits, suggests Hudsons 12 Different Approach Just Kidz is more than just another pre-school – it reflects a whole philosophy 13 Family Values V.I.P. Home Services is not just a profitable business opportunity – it’s a supportive family 15 Prepared For Growth Aramex franchisees respond boldly to the freight explosion by doubling capacity 16 Updates Some top news stories from franchise.co.nz 18 Keeping On Course Compass Homes keeps franchisees busy with careful planning and well-tried systems 19 Attitude Determines Altitude High Performance Training & Coaching franchisees change lives and transform businesses 21 Only The Best That’s the promise SmartGrass makes its clients – and it applies to franchisees, too 23 Game Changer Brand Machine is changing the way the world’s franchises reach customers

29 Fresh As A Daisy An award-winning franchise that changes people’s lives – that’s Driving Miss Daisy 30 Time To Shine Unlock your true potential with Paramount Services – there’ll never be a better time 33 More Than Skin Deep The success of Caci’s franchisees is down to on-thespot enthusiasm plus top-line support 35 Breaking All Records Dream Doors has been shattering sales records. Now there’s a new opportunity from the same team 36 Come Out On Top Franchisees explain why The Coffee Club works for them in all sorts of ways 37 Why Franchisee Satisfaction Matters Franchize Consultants share more best practices to build excellent franchises 38 The New Normal Daniel Cloete from Westpac on finding and funding business opportunities in a changing world 41 Cool Under Pressure Anchor distribution franchisees are stronger than ever thanks to support and consultation

43 Slow Food Served Fast A secret special sauce, a signature serving bowl and fresh, healthy food – Katsubi has all the ingredients for success 44 Field Manager Of The Year The Field Manager of the Year Awards recognise those who are on the spot to help franchisees 45 Safe Hands The Franchise Coach brings years of experience to the process of franchising your business 49 On Site, On Point PeopleCare’s first franchisee launches mobile workplace health monitoring at the perfect time 51 Ready, Get Set, Grow Seasons Art Class has massive demand and new opportunities in areas large and small 53 Worth Their Weight In Gold Is the business you’re buying viable, sustainable and profitable? Franchise Accountants will find out 54 Eyes Wide Open Buying a franchise can be a great way to get into your own business – but there’s still an element of risk. Using the right advisors is essential

Autumn 2022 Year 31 Issue 01

57 A Slice Of The Action Pizza Hut launches smaller outlets to suit new locations – and new franchisees 59 Strategic Communications The franchise model poses communication challenges that other types of businesses don’t face. JV Public Strategies offer some solutions for growth 61 Fan-Tastic Home ownership in just five years. Was it a Lotto win? No, it was Cleantastic! 62 Stronger Together In A New Normal Future focus backed by impressive line-up as franchise conference shifts to August 65 Build It And They’ll Come Speed Queen laundromat owners enjoy reliable machines, reliable demand and reliable returns 82 Overnight Success! Franchise New Zealand media celebrates 30 years by winning Service Provider of the Year 68 Westpac Directory of Franchising Comprehensive details and investment levels for over 275 franchise and master franchise opportunities. Also includes advisors and index to advertisers

Westpac Directory of Franchising Over 275 different franchises

Editor

Contact

For information about subscriptions, advertising Business Development or other matters, please ring us on 0800 372 624 or email Sally Knight info@franchise.co.nz Lorraine Lord Copyright Writers All Franchise New Zealand Simon Lord

Glenn Baker

Crispin Caldicott Ross Lindsay Catherine Lord

Submissions

78 Specialist Advisors

The publisher in its sole discretion reserves the right to refuse to publish any advertisement received if the publisher considers that the publication of such advertisement would be undesirable in any way.

81 Other Services

Disclaimer All franchise and business opportunity features included within this publication are paid advertorial approved by the client concerned. Inclusion of any franchise system, business opportunity or professional advisor within this magazine does not imply endorsement by the publisher or the FANZ. Persons entering into franchise agreements are strongly advised to seek their own professional advice. Neither the publisher nor the FANZ accept any responsibility or liability for views or claims expressed in Franchise New Zealand. Opinions expressed by contributors are their own and not necessarily endorsed by the publisher or the FANZ.

www.istockphoto.com: Ace_Create; blyjak

68 Franchise and Business Opportunities

SUCCESS his issue is all about success – and in the following pages, T you’ll find plenty of examples of people who have created the businesses and the lifestyles they want. They have won Awards, bought their first homes, or found the perfect mix of work and family life. Some, like Gary and Kirsten Camoin, the new Supreme Franchisees of the Year, have achieved all three.

But if you’re looking for a business opportunity, how do you go about finding a franchise that can deliver what you want? Buy a good franchise and you stand every chance of success. All the effort you put into developing and marketing your new business will be directed towards activities that really work, offering a product or service that people really want – as Gary and Kirsten have proved. But buy a franchise that isn’t so well developed and you’ll use all your energies trying to overcome the flaws; worse, your efforts might just multiply problems you can do nothing about. That’s why you need to choose your franchise carefully. What are the differences that make one franchise successful while another one struggles? Let’s look at the ingredients that make up a quality franchise system. These can be broadly divided into seven main categories: 1. The business and industry 2. The franchise itself 3. Establishing new franchisees 4. Systems in place 5. Ongoing business management 6. Maximising return for franchisees 7. The franchise culture

what m

1. The business and industry For any business to succeed, it must provide a product or service that people actually want, at a price they are willing to pay, and which delivers a profit to the business owner after all costs are taken into account. The key ingredients here are:

Proven product or service If you are looking at any franchise, you need to be certain that the main product or service is a popular one with a real market. If the business has been operating for some time that should be quite easy to confirm. Talk to the franchisor, to franchisees and to customers. Have a look online to see what people are saying about the brand and what feedback they give about its products or services versus those of its competitors.

Real market Successful franchises not only have a great product or service; they have a large enough market to sell it at a profit on an ongoing basis. New Zealand has a small population and if a product only appeals to a niche market, then it may not work here – even if it is successful overseas. But be aware that new niches are developing all the time: concepts such as Katsubi and Driving Miss Daisy have been made viable by changing demographics. Equally, new technologies and new legislation constantly open up more opportunities: for example, the rise of online shopping has created massive demand for Aramex and Pack & Send, while changing legislation makes PeopleCare a very interesting business option.

Strong brand For a business to attract customers, it has to communicate what it stocks or what it does, and what advantages it offers compared to others in the same market: price, service, quality, convenience, range or whatever. Having a well-known brand means that the business can short-cut that communication. If you see the Pizza Hut logo, you know it stands for speed, cleanliness and a value range: if you open a new store with their name above the door, you will have a ready-made fan base. The stronger the brand, the more the franchise is worth – provided that it has the rest of the elements for success in place. A big customer base is only worth having if every sale makes a worthwhile profit. Which brings us on to …

2. The franchise itself For a business to be successfully franchised, it must be capable of being reproduced in other locations and run by other people – the franchisees. Crucially, the level of profitability must be high enough that both the franchisor and franchisee can make a fair income from the business.

Proven business model All of the winners in this year’s Franchise Awards have one thing in common: experience. Good franchises know what a franchisee needs to achieve in order to be successful and have proven it across multiple locations. They have target percentages that have to be met in key areas such as rent, staff costs, power bills, fuel costs, wastage and so on. They have target figures for foot or vehicle traffic past a location, or the population numbers and type within a particular territory.

Buying the right franchise can take the fear out of starting your own business – but how do you choose a good one? Here’s what to look out for

With this information, they can evaluate the probable success of any new venture and if the numbers don’t stack up, they won’t proceed – whatever the would-be franchisee might think. If the numbers do stack up, they are able to give the franchisee a good indication of the level of sales they need to achieve in order to build a viable business.

Financially healthy franchisor For a franchisee to succeed, they must be on a sound financial footing with adequate finance and borrowing capability in place. The same applies to the franchisor – if the franchisor is not sound, the investment of all the individual franchisees could be in danger. As Grant McLauchlan

Franchise New Zealand

Autumn 2022

Year 31 Issue 01

makes a quality franchise? of CrestClean, 2021 Supreme Franchise System of the Year, says, ‘It’s a big responsibility when you’re half-way across the river developing your franchise system, and you’ve already taken a franchisee’s money – that’s a hell of a time to realise that you haven’t got your strategy and funding in place, no matter how good your business model is. When we created CrestClean, we knew we wanted to create a brand that would be recognised throughout the country, and we planned accordingly.’

systems need to be properly taught by franchisors to franchisees, and by franchisees to staff, in order to ensure that the customer’s expectations of the franchise are met and that the franchisee is operating in a safe, efficient and profitable manner. Quality franchises document and present their systems in a way that franchisees and staff can easily follow – usually online, these days.

A good franchisor will provide would-be franchisees with a viability statement with key financial information and/or an independent audit. In fact, it is a requirement for members of the Franchise Association of New Zealand to include this within the disclosure document.

A quality business model means knowing what the franchisee needs to achieve in terms of both costs and sales in order to be profitable. However, this has no value unless you can measure the same figures that you are actually achieving in your own franchised unit on a regular basis and compare them with the targets, and with the figures being achieved in other comparable units of the same franchise. This is called benchmarking.

3. Establishing new franchisees If the franchise you are looking at has all the above ingredients, that’s a good sign. Now you need to look at how the franchisor can help you establish your own business as a franchisee. Once again, there are some key elements that quality franchisors will offer:

Recruitment procedures These vary greatly between franchises, but the best franchises have systems in place to ensure that the franchisee is selected for their ability to succeed and receives all the information necessary for them to make up their mind about the business. Part of this process is helping the would-be franchisee have a clear understanding of their role in the business and realistic expectations of what they can hope to achieve. And they shouldn’t just suggest you consult a franchise-experienced lawyer and accountant to help you get to this stage – they should insist upon it.

Initial training When you buy a franchise, the chances are that you will be moving into a business – and possibly an entire industry – of which you have little or no experience. That’s not a problem as long as the franchisor has a good training programme in place. Franchisees are required to take in an enormous amount of information of varying types in order to learn not just how to operate the business (make pizzas, mow lawns or whatever it might be) but how to market it, manage it and handle the administrative and time-management functions that come with being self-employed. A good franchise does not dump all this information on the trainee at once, but provides a series of stages that allow the franchisee to become comfortable in all their various roles before, during and after opening their business. They also provide manuals to refer to in the future.

Site selection Because the franchisor has established various figures and percentages that they know will make their business model work, they can accurately assess the potential value of any site. I know one very successful franchisee – a previous Award winner – who had a very successful business in a particular location. When the circumstances of that location changed, the business model became unsustainable. That was not the fault of the franchisee or the franchisor, so there was no point crying about it – with the franchisor’s assistance, he simply found a new location where the model would work. Good franchisors can calculate whether a location is realistic.

4. Systems in place Having the right product or service, the right people and the right location are all vital – the final element in establishing a new franchisee successfully is having the systems in place for them to follow.

Documentation A good franchise relies upon using procedures which are the result of years of learning, development, fine-tuning and experimentation. These

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Information management

For benchmarking to be useful, the franchise has to have good information systems in place that are applied consistently throughout the franchise. These days, many such systems use cloud-based technology and may bring together accounting, payroll and point-ofsale software to make comparisons easy. However, it does require franchisees to be willing to share information for everyone to get the best from any benchmarking system.

Purchasing power Large franchises often have considerable purchasing power; quality franchises make the most of that power to offer real competitive advantages to their franchisees. Purchasing power is not all about getting the lowest possible price: it’s also about terms, service, marketing assistance, rebates and many other factors. A wise franchisor mixes all these elements to get the best possible outcome for the franchise. You can learn more about this at www.franchise.co.nz/ articles/2947 – it’s one of the greatest benefits good franchises provide.

Transparency on fees Whatever the financial relationships between franchisors, franchisees and suppliers, good franchisors reduce the possibility of confrontation by ensuring that any rebates, commissions, mark-ups or contributions to marketing funds are not concealed from franchisees.

Structure Quality franchisors believe that in order for them to be successful, they need to ensure that their franchisees are successful. That is not to say that they have never had a franchisee fail – franchises can run into all sorts of problems, not all of them business-related. What it does mean is that they have a substantial proportion of successful and satisfied franchisees who have proven that the model works and that the business is structured in a way that enables franchisees to make a fair return on their investment and labour.

5. Ongoing business management Once a new franchisee has been established, that’s not the end of the story. Ongoing success depends on continual input and response to change by both the franchisor and franchisee to help every franchised unit achieve its potential.

Re-investing in the business Good franchises have always had a policy of re-investing in their businesses through product research, systems upgrades, adoption of new technology and other forms of support and marketing. Similarly, they insist upon franchisees upgrading their own premises or systems on a regular basis. If they do this well, it pays off – franchises that reinvest during economic downturns, for example, usually find themselves in a very strong position with increased market share and improved relationships with both customers and franchisees.

SUCCESS what makes a quality franchise? Competitive edge

Auditing of standards

New competitors come and go.Good franchises can demonstrate a solid track record of managing issues and opportunities well, of reacting to change, of learning from past mistakes and maintaining their advantage over competitors.

The value of any franchise lies in its reputation for consistency and reliability, whatever product or service it offers. That’s why good franchises have various auditing procedures in place to ensure that every franchisee is meeting the required standards on everything from product quality to service time, image, cleanliness, layout, uniform and many other key measures. It’s not to check up on you – it’s to protect the brand, and every single franchisee’s business from rogue operators.

New technologies Technology can be a great way to waste time and money for a small business owner, but good franchises adopt new technology early when it can be demonstrated to provide real business advantages for franchisees. Columbus Coffee’s highly successful Rewards app has over 350,000 users, while Brand Machine’s software allows individual franchisees to create localised promotional material and easily upload it to a variety of social media platforms. It’s not just about marketing, either: Xero and MYOB have revolutionised accounting, new franchise management systems like Dream Doors’ FMS can improve benchmarking and project management, while online training has grown rapidly during the pandemic, improving processes while reducing costs.

6. Maximising return on investment Measuring and benchmarking franchisee performance is part of the process of helping franchisees to maximise the return they receive for the time, money and effort they put into running their business. A quality franchisor will have procedures in place to monitor and compare information from throughout the network, to spot trends and anomalies and to draw issues to the attention of individual franchisees at an early stage.

Improving profitability Markets change, tastes change, opportunities change. A good franchisor uses both their industry knowledge and the information they collect to look for ways to boost franchisees’ profitability and protect their bottom line. This may involve increasing buying power, reducing overheads, increasing sales or improving performance. These are all activities the Franchise Awards judges look for in selecting winners and finalists – so should you.

Support Most franchises offer some form of ongoing support to their franchisees at different levels, but the best always go beyond the basic in-store consultations. Good support is not just about encouraging operational excellence – it’s about providing encouragement and assistance with sales skills, marketing, profitability, cash-flow management, calculating break-even, cost control, security, personnel management, insurance, staff recruitment and training, goal setting, business planning and so much more. It’s about ongoing education and improvement.

Acting on advice It has to be said that while franchisors can offer good advice, franchisees are not always willing or able to take it. That’s one reason why, even in the best franchises, you will always find a small percentage of underperforming franchisees. It’s also why good franchisors help poor performers to get out of the business. And good franchisees don’t just expect the franchisor to provide everything for them – they look outside for learning opportunities too. Gary Camoin didn’t just learn to operate his Award-winning Paramount business from the franchisor – he did a diploma in small business, too, and uses outside coaches and mentors to help him keep improving.

7. The franchise culture The final characteristic that distinguishes quality franchises from the rest is the culture: the mood within the franchise, the sharing of common aims and ideals and the level of trust that exists between franchisor and

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Franchise New Zealand

Autumn 2022

Year 31 Issue 01

franchisees that each will do their best for the good of all concerned. This is developed in a number of ways:

Aligned expectations Good franchisors ensure that new franchisees have a clear understanding of their roles and responsibilities, along with realistic expectations of what they can hope to achieve in the franchise. This helps to build trust right from the start.

Communication Having a variety of communication tools helps keep everyone informed and on target, and helps to prevent misunderstandings. Phone calls, emails, regular meetings, conferences and visits all help. Quality franchises also encourage both formal and informal communication between franchisees, with chatrooms and online discussion boards proving especially valuable in systems where franchisees may be far apart.

Franchisee input Franchisee consultation and participation in strategic planning is actively welcomed by the best franchises through advisory councils and, in the larger franchises, committees on sub-topics such as marketing. Involving franchisees in decision making not only enables a wider understanding of the issues that the franchise faces; it encourages buyin to the decisions and produces better results.

Dispute management All franchises experience disputes occasionally. Franchising is about business and personal relationships, and relationships can go wrong. The mark of a quality franchise is not that it doesn’t have disputes, but how it handles those disputes when they arise. Good franchisors respond quickly, listen to issues and seek early agreement on the way forward. If agreement cannot be reached, they seek mediation. However, if there is a problem that affects the franchise as a whole, they take firm and decisive action to protect the brand and the investment of other franchisees.

Confidence in leadership According to Greg Nathan of the Franchise Relationships Institute, ‘Effective leadership is the single most important factor in the long-term success of a franchise network.’ The market is constantly changing and no franchisor will make the right decision 100 percent of the time. Even within the same system, what works for one franchisee will not work for another. But if the franchise has a leader who can set a clear direction and communicate it to everyone involved, who is seen to listen to franchisees’ concerns and is trusted by them to deal in an honest and straightforward fashion, it will enjoy a culture that makes facing the challenges of business life a much more positive – and successful – experience for all concerned.

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Join NZ’s design and build specialists

It’s important that a new franchisee be familiar – and happy – with the culture of the franchise before they finally decide to buy the business. If you are comfortable with your new colleagues and share similar goals, you are far more likely to achieve your ambitions.

It’s a marathon, not a sprint Buying a franchise isn’t about ‘getting rich quick’ – it’s about investing in a proven business model that will help you make the most of your investment and provide the rewards you seek. The quality of a franchise is not measured by immediate financial return – success in any business is more of a marathon than a sprint. But you want to be confident that along the way you will get great advice, great deals and great systems to help you make the most of your investment. You also want to be confident that someone will be monitoring market changes and thinking up ways to make the most of each new opportunity. A quality franchise will reduce the risks involved in starting up your own business, increase your chances of success and make it easier to raise finance, manage your business More Information and maximise the return on your Want to get into your own investment. business? Where do you start? So take your time, do your homework and get the best advice you can. Buying the right franchise can transform your life.

You can find a complete guide to our free online resources, including questions to ask and financial evaluation at www. franchise.co.nz/articles/2903

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

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As a franchisee, you don’t need to be a builder. You’ll have specialist equipment to check power outlets, moisture levels and all matters related to dwellings.

Franchises available across New Zealand. Do you want to earn $100,000+ per year? The amount will depend on your efforts.

We’ll train you to know what to look for and identify the issues, but you can leave fixing them to builders, plumbers, electricians or other trades people. We provide complete training and qualifications along with uniform, equipment, systems, marketing support and insurance. No formal qualifications or experience are required to join.

Have you been thinking of a career change or owning your own business? Are you tired of making money for your boss instead of yourself? We are offering the right candidates the opportunity Although certification is not yet mandatory in New Zealand all of to invest in a turnkey franchise business focusing on the huge our inspectors will be trained and fully qualified to the same demand for home building inspections. standard as the certified inspectors operating in USA and Canada. Income Streams Franchise Income is generated by multiple income streams including:

• Pre-sale inspections; • Pre-purchase inspections; • Renovation deficiency inspections, to lessen the risk of suspect materials and workmanship; • Home maintenance inspections, for homeowners taking a proactive approach to identifying areas needing attention; • New home warranty services, to identify any problems before a new home warranty expires; • Methamphetamine (Meth/P) testing; • Asbestos testing; • Healthy Home and Safe & Sanitary testing.

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Franchise New Zealand

Autumn 2022

Year 31 Issue 01

Opportunity: Food & Beverage

Invest now and reap the benefits, suggests Hudsons

time

Khushboo Badiyani: ‘Talk to Hudsons first’

TO GET STARTED

hey say there’s a time and a place for everything – and Khushboo Badiyani says the time to buy a café franchise is right now. ‘But not just any franchise – in a world of “me-too” offerings, Hudsons stands out like a beacon,’ she says. Khushboo is the master franchisee for Hudsons in New Zealand. The highperforming international café brand has yet to reach its potential within New Zealand, thanks to Covid-19 constraints on the retail and hospitality sectors over the past two years. ‘But with the pandemic moving into its final act, all that’s about to change,’ she says. ‘We have two established cafés in Queensgate shopping centre in Lower Hutt and Coastlands at Kapiti which have performed well and proven the demand for Hudsons here, and over the next 12 months franchise opportunities will become increasingly available. ‘There’s no doubt that cafés will continue to be a key part of Kiwi culture, and real estate is more available and affordable than ever. And while many established cafés have struggled in the trading conditions of the last two years, new franchisees will have the advantage of a fresh start. It’s a case of invest now and reap the benefits over coming years. ‘We’re surveying the market closely, particularly in Auckland, Wellington and Christchurch, to secure sites in the second half of 2022 and have cafés up and running in several parts of the country in 2023/24. For investors, now is a good time to join us and get familiar with the franchise’s training, development and support programmes. These allow you to personalise your café according to local taste, region and experience.’

Strong performer Khushboo says there are three main reasons why Hudsons has performed so strongly.

And with the support of the Emirates Leisure Retail group, the owners of Hudsons, franchisees can have confidence in the international buying power and backing of a big company, too.

A fresh perspective When Mahendernath Chivukula (Mahi) took up the manager’s role at Hudsons Queensgate, he brought with him more than seven years’ experience in the hospitality industry both in New Zealand and overseas. He was immediately impressed by the systems and checklists at Hudsons, designed to maintain the brand’s high standards and exceed customer expectations. ‘The focus is on knowledge sharing,’ he says. ‘Everyone puts their heart and soul into each cup of coffee and every customer interaction.’ Mahi loves the positivity at Hudsons – in particular, the local marketing and customer participation. Hudsons at Queensgate has been very active in the local community through programmes such as Life Trust Education, Super Saturdays, the Sweet As Hot Chocolate Challenge and more recent Cool As Challenge, as well as various loyalty and discount programmes designed to create further brand and product awareness. Tarn Singh ‘And because the Hudsons brand already has a strong presence in Australia, the re-opening of New Zealand’s borders can only be good for sales here, too.’ Tarnjeet Singh (Tarn), the manager of the Hudsons Coastlands, is also looking forward to the future, with plans to invest in his own Hudsons franchise one day. ‘I’ve learnt so much more during my time here compared to previous jobs – the franchise is all about professionalism and efficiency.’

‘The first is the cooperation and support of the café teams. We encouraged open conversations with each team member, and they’ve done everything required of them to meet the Covid requirements while still providing the service and quality our customers have come to expect.

Experience not necessary

‘The second is our supportive and loyal customers who keep coming back to enjoy the Hudsons difference. Feedback is highly positive, particularly around the coffee beans, décor and food. Our coffee blends include a Premium blend, Barista’s Choice and a Single-Origin Peruvian blend with flavour notes of dark chocolate, and we offer freshly-made, healthy and convenient food – things like croissants and wraps, plant-based sandwich options, protein pots and fresh fruit pots. There’s also a selection of sweets such as muffins, tarts and slices.

‘Previous experience in hospitality is helpful, but it’s more important that franchise candidates have the right personality and attitude,’ says Khushboo. ‘You simply need to be passionate about coffee, have a good work ethic and excellent people skills. That’s because you’ll be interacting with customers a lot of the time.’

Mahi Chivukula

‘The third reason for our success is our continued investment in marketing. We never cut back, never stopped bringing something new and fresh to our offering to reward our customers and get through the restrictions.’

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

A Hudsons franchise requires an investment of $300,000 to $500,000, depending on location. This includes high-quality fit-out, all equipment and extensive online and onsite training which covers everything from coffee beans, coffee making, food menus and food safety to product procurement, point-of-sale training, hiring and managing staff.

Khushboo is confident that there’s a bright future ahead for new franchisees. ‘We’ve proved it through the worst of times, now let’s enjoy the future. ‘If you’re considering a café franchise, talk to Hudsons first – we have a great brand, great products and, best of all, we have all the best sites still available for new franchisees.’

Advertiser Info

Hudsons www.hudsonscoffee.co.nz Contact Khushboo Badiyani P 021 786 685 khushboo.badiyani@ hudsonscoffee.co.nz

Opportunity: Leisure & Education

DIFFERENT

APPROACH

Just Kidz is more than just another pre-school – it reflects a whole philosophy

here are many things that mark Just Kidz out from other franchises, but Vanessa Henry starts with two. ‘First, we offer new franchisees a turn-key business complete in every detail, including an experienced manager and qualified staff. And second, our whole environment is based upon supporting and nurturing others to reach successful outcomes, whether it be quality education and care for our children and families, or business/career success for our staff and owners.

Full package for new starts

‘Our approach supports this and is based upon the world-renowned Italian education philosophy, Reggio Emilia, which values the child as central to their own learning – not simply an empty vessel waiting to be filled with knowledge. Children are able to pursue their own interests and revisit and build upon ideas at their own pace,’ explains Vanessa, herself a highly experienced early childhood educator who is Operations Manager for Just Kidz. ‘Reggio Emilia also extends to designing the indoor and outdoor environment to enable uninterrupted exploration, play and learning. Our teachers are observers who gently support our children in areas that interest them.

‘We also recruit, interview and appoint the centre manager and initial qualified teaching staff for you, as well as securing all licensing, maximising ECE funding and subsidies, and manage the launch marketing – ready to hand you Advertiser Info the keys of your very own Just Kidz centre.

‘As well as Reggio Emilia, we incorporate the ideals of RIE, Resources for Infant Educarers. “Educarer” reflects the idea that parents and caregivers should have respect for even the youngest of infants. It’s amazing how much a baby can say without speaking. And, complementary to this, we value and work within Te Whāriki, the national curriculum document for early childhood education. We set high standards, including better than the governmentrequired teacher-to-child ratios.’

‘The franchise package includes full training, manuals, specialist software, and an extensive list of everything else you would expect,’ says Vanessa. ‘We find the right site, design the centre to Just Kidz specifications, negotiate the lease, and oversee the interior and playground fit-out with all the right resources and details.

Just Kidz www.justkidz.co.nz Contact Vanessa Henry P 0-9-393 8085 M 021 204 3410 vanessa@justkidz.co.nz

‘After that, there’s ongoing support to help each Just Kidz franchisee succeed and promote the philosophies and values that separate us from other pre-schools. Contact me to learn more about Just Kidz – the franchise with a difference.’

Strong reputation ‘This approach, of not being just another pre-school is very definitely a key driver of growth and success for Just Kidz,’ says Vanessa. ‘This is reinforced by strong word-of-mouth parent referrals and positive feedback from both the Ministry of Education (MoE) and Education Review Office. ‘We currently have six franchisee-owned centres in Auckland with two more under construction – Beachlands is available now – and we are looking for new franchisees for other regions such as Wellington, Christchurch and more. ‘Our approach is not just to open in existing areas, but to work on establishing relationships with residential developers to encourage including Just Kidz in their infrastructure planning. We make ourselves known to landlords, architects and builders as part of securing the best possible sites, and add value to their developments by offering first-class pre-school facilities from the start, open Monday to Friday from 7am to 6pm, and providing for everyone from weeks-old babies to 6-year-olds.’

Attractive business proposition ‘Just Kidz franchisees don’t need a childcare background, but you do need to be an astute business owner and have a passion for early childhood education,’ says Vanessa. ‘It’s not just for hands-on franchisees but also investors wanting to take more of a director’s role. ‘And it’s a very attractive business proposition. We recommend having access to around $750,000 capital for a centre licensed for 75 children. Much of this is invested in assets which have cash flow and tax advantages, and ECE funding and subsidies are also available. Breakeven is usually between 6 and 12 months with healthy profits within three-to-five years.’ While Covid has to be a factor in decision-making these days, Vanessa says that on-going Early Childhood Education funding from the MoE meant a steady income for franchisees, and all remain stable. ‘Just Kidz has a high level of financial resilience – it’s recognised as an important sector and an essential service.’

Childcare Fun

We are looking for people who are business minded, ready to support a great team of staff and share in our Just Kidz passion for quality Early Childhood Education and Care. • Each JUST KIDZ centre is purpose-built, often within new developments where there will be a ready demand • High quality facilities and resources are put in place right from the start • Investment level $700,000 plus, subject to location

Contact: Vanessa Henry Vanessa@justkidz.co.nz 021 204 3410 www.justkidz.co.nz

S tunit S E r PR oppo OW! P N O ST lands able h vail c a a Be Franchise New Zealand

Autumn 2022

Year 31 Issue 01

Opportunity: Home Services

V.I.P. Home Services is not just a profitable business opportunity – it’s a supportive family

Family Values I

started with $900 per week of regular work and I am now doing more than three times that – $11,000 to $12,000 a month, which includes regular customers and one-off jobs.’ That’s what Susan Vickery says about her V.I.P. Home Services franchise – and, for her, it’s not even the best thing about the business. ‘I don’t think I could have joined a better family than the V.I.P. franchise,’ says Susan, with complete conviction. ‘In fact, I wish I’d joined V.I.P. much earlier.’

Susan Vickery with faithful companions Ellie (left) and Max (right)

Susan started life as a horticulturist, but reckons she’s had ‘at least eleven careers – chef, bus driver and author to name but a few! I was never really happy working for someone else and, even when I was a tramping guide, I always felt I was there for the adventure of others, not for me. After my last job, I just decided I wanted to have my own business. Finding the confidence and overcoming the fear of failure was hard, but then I realised that by buying into a franchise like V.I.P. I would have clients from day one.’ V.I.P. Home Services offers two different types of franchise: outdoor (lawnmowing, gardening and outside jobs) or indoor (all types of cleaning). ‘You choose the level you start at and enjoy the security of a customer base and an income guarantee while you are getting established,’ says Estelle Logan who, with her husband John, is the company’s national franchisor for New Zealand.

Seize the moment Three years ago, Susan seized her moment, contacted V.I.P. about an outdoor franchise and found the process ‘simply flowed. I didn’t know a thing about franchising, but I began to realise just how much value it offered. Yes, I could perhaps have set up on my own, but without clients, marketing, training, and no support to help me learn and grow. With V.I.P, all that is covered in our fees, and it is very good value. For example, if someone does a Google search for “lawns Waiuku”, we’re top of the list without me having to do a thing.’ She admits she was nervous before she signed up with V.I.P. but, as she says, ‘I’m a firm believer in “just doing it.” I reckon if I’m shown something once, I can do it, and help would always be available if I needed it. Even so, my first year in business was a bit scary. I had to cope with feelings of rejection when I lost a client, even if it was because a house had been sold, but looking back, on the occasions that happened I usually got two more replacements the next day. Think abundance and trust the power of the V.I.P. brand – I reckon if I can do it, anyone can!’

Support when it mattered Then, just over a year ago, Susan needed that help after all. ‘My husband was diagnosed with terminal cancer, which put me under enormous pressure. I needed to look after him, but I also needed to have a business to come back to, so it was going to be a terrible juggling act. In franchise.co.nz – PUTTING PEOPLE IN BUSINESS

stepped the wonderful V.I.P. One of their team helped me with my rounds on several days so I could get home to my husband sooner; John and Estelle visited me several times to check how I was doing and everyone in the franchise was there to help me any way they could, to enable me to keep my business running. ‘Sadly, my husband died only four months after diagnosis but my business is intact, and it certainly wouldn’t have been without my wonderful V.I.P. family. I still had to learn a lot, as my hubby used to sharpen my blades and help change the mower oil when required, but by becoming more independent it empowers you to feel the fear and do it anyway. ‘I’m very proud of what I’ve achieved in nearly three years. I’m always getting approached by people to do extra lawns and gardening, especially older people as they become less able to work in their gardens but still take great pride in them. That brings me a lot of satisfaction – just like having my own business after all these years. I am so glad I found V.I.P.’

Putting people first Estelle Logan says, ‘We have always thought of V.I.P. as a family business, and we were glad to be there for Susan when she needed help. Life throws up challenges from time to time and in our 27 years at V.I.P. we’ve seen numerous cases of franchisees who have faced issues and have been immediately supported by colleagues. It’s about putting people first – for someone like Susan facing a personal tragedy, we always try to do everything we can. ‘Seeing Susan with such a successful business after such turmoil in her life is a joy to us and a validation of the tried and trusted V.I.P. system. ‘V.I.P. has indoor and outdoor franchise opportunities available in many parts of the country right now, with a varied range of investment opportunities. ‘Give us a call and join the family.’

Advertiser Info

V.I.P. Home Services www.viphomeservices.co.nz Contact Nationwide Enquiries P 0800 84 74 96 Estelle@viphomeservices.nz

YOUR PROPERTY IS OUR HIGHEST PRIORITY Ecomist Integrated Pest Management Solutions make it easy to ensure your home or business stays pest free all year round. Our qualified, local owner-operators offer bespoke consultation and customisable solutions at an affordable price. Our dedication to customer satisfaction and the enhancement of your environment are at the heart of everything we do.

Visit our website www.ecomist.co.nz to find your local operator or get in-touch on 0800 75 75 78 or info@ecomist.co.nz

Opportunity: Business & Commercial

prepared for growth Aramex franchisees respond boldly to the freight explosion by doubling capacity Stuart and Carol Spittle

tuart Spittle spent 20 years as CEO of a large manufacturing company before deciding to move out of corporate life in the mid-2000s and take control of his own destiny. He’s certainly done that – just two and a half years after buying the Northland Aramex Regional franchise, he and his wife Carol have virtually doubled capacity, personnel, premises and business, and have been finalists in the Westpac New Zealand Franchise Awards. How have they achieved all that? ‘When you buy a franchise, you have various expectations that the system you are buying is capable of fulfilling all its requirements,’ reflects Stuart. ‘Your potential for success is heavily based on the ability of the franchise system to deliver the support structure. In a business like this, you especially need a good operational computer system and a network that can deliver the product in timely and orderly ways. That’s exactly what Aramex provides, and they do it very well.’

‘Our biggest asset was, and remains our staff, some of whom had been with the company for many years before we took over,’ Stuart continues. ‘I recently talked to all of them individually to ask how they felt about all the changes we’d made, and I received some very illuminating comments. The overall view was that it was no longer a frenetic place to work and they could see all the advantages the long-term planning offered. Several felt the whole operation was much more transparent, more productive and they felt closer to the business. Relationships between staff and courier operators were much improved, and they felt empowered in their respective roles – much more involved than previously and happier as a result.’ It’s this combination of business planning and people focus, combined with an ongoing attention to detail that saw Stuart and Carol named as finalists in the Awards.

We can handle it

A better time than ever

The test of that came early on in the Spittles’ new business. ‘Four months after we took over in November 2019, the whole country went into lockdown and suddenly the courier business went crazy. Aramex customers were able to adopt an online sales model almost overnight thanks to Myfastway – Aramex’s self-service, electronic label consigning platform – and thousands of new customers signed up in a few short weeks.

Aramex is one of the largest courier and logistics companies in the world, operating in 72 countries. In 2016, it acquired Fastway Couriers and now operates through a well-established network of 18 Regional Franchisees and more than 250 Courier Franchisees under the Aramex banner in New Zealand.

‘Covid accelerated online shopping by about five years and we were newly in place right at the beginning of this surge. In one way it was great – who better than us to deliver all those parcels in Northland? – but it was also a massive challenge. ‘Amazingly, Aramex delivered in every way and the massive surges in demand have not caused any hiccups. The fact that none of us anticipated such increases is irrelevant – the system remains as smooth as it is robust and, as people continue to shop online, I have no doubt we can handle it – and more.’

Planning and people pay off But no matter how good the systems, such a massive surge in business could tax any franchisees, let alone newcomers like Stuart and Carol. Fortunately, they had done their homework. ‘With my CEO hat on I went through every detail of the business and quickly identified potential problems and assets for our fast-growing business,’ says Stuart. ‘It was very clear we had out-grown our premises and, although it took a few months of negotiations, we now have a building fit for purpose, double the size of the old one. It was an essential method of futureproofing the business, and everything flowed smoothly from there. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Regional Franchisees operate the depots in their respective regions, providing logistical and back office support services for individual Courier Franchisees as well as managing administration and contracts in their area. Courier Franchisees own their own territories and provide pick-up and delivery courier services for clients as well as building on-the-ground relationships and generating new business. The investment required to become an Aramex Courier Franchisee depends largely on the deeded territory, with opportunities available to suit most budgets. An ideal entry-level opportunity is available through the new Courier Lite franchise model.’ Stuart concludes, ‘I think we were very fortunate to take on the business when we did. We’re an essential business that’s become more essential than ever, and everything about the Aramex system from the Advertiser Info franchise agreement to operations Aramex has exceeded our expectations. www.aramex.co.nz/franchising The surge in demand has seen Contact a doubling in freight traffic over P 0-6-833 6333 the last two years, meaning that P 0508 NZ Aramex it’s a better time than ever to join recruitment@aramex.co.nz Aramex – at any level!’

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UPDATES FROM OUR WEBSITE Our pick of the top news stories from www.franchise.co.nz

Franchise New Zealand is much more than a magazine. To keep up-to-date with news about franchising in New Zealand and interesting stories from overseas, go to www.franchise.co.nz, sign up for our free newsletter and follow us on Facebook or LinkedIn. Here’s a summary of some recent stories – read the full articles on the site.

THE OUTLOOK FOR FRANCHISING

Kiwi café franchise sold

the first quarter of 2022, (subject to regulatory approvals). Suntory say that, in the meantime, it remains business as usual for suppliers and partners with no change to day-today operations.

Suntory Beverage and Food Ltd has announced it is to sell its fresh coffee business in Australia, New Zealand and Singapore to UCC Coffee. This includes New Zealand’s oldest café franchise, Robert Harris. UCC are a leading global coffee business, and have built hugely successful brands and blends across Asia, Europe and the Americas. The sale is expected to be completed in

In Brief

• Asia-based investment company PAG Asia Capital has sold The Cheesecake Shop to Melbourne’s River Capital, a boutique asset manager. The Cheesecake Shop operates more than 220 franchised stores across Australia and New Zealand. • Long-established franchise lawyer, Stewart Germann, has acquired the franchise support business The Franchise Coach from longstanding owners David and Laurel McCulloch. The couple, who

Robert Harris was born in 1897 in Sydney but lived most of his life in Hamilton. He ran a hairdressers and tobacconist’s shop before starting a delicatessen, and began selling coffee in a small way in 1952. He soon became fascinated by coffee and eventually devoted his life to building what became New Zealand’s first chain of cafés. Robert Harris died in 1974, and there are now 34 franchised cafés bearing his name around the country.

were creators of the Arano orange juice franchise, founded The Franchise Coach in 1999 to help other business owners use franchising to expand. (see page 45). • Restaurant Brands’ total sales for the year ended 31 December 2021 were $1,068.2 million, an increase of $175.9 million (19.7 percent) from 2020. This is the first time the listed company, which owns the master licences for Pizza Hut, KFC, Carl’s Jr. and Taco Bell stores in New Zealand, has passed the $1 billion mark.

PAYING THE BILLS

As we enter the third year of the pandemic, the price of New Zealand’s largely successful approach to Covid is now revealing itself, says Michael Gordon, Westpac’s Acting Chief Economist in his introduction to the February Economic Overview. ‘A strong economic recovery, aided by fiscal and monetary stimulus, is running up against constrained capacity. As a result, inflation pressures are building up in a way we haven’t seen for many years. ‘This is not to put the blame on policymakers. Their aim was to err on the side of doing too much rather than too little, and they deserve credit for achieving that – stubborn inflation is a better problem to have than stubborn unemployment. But there was never going to be a cost-free solution to a shock of this nature, and the bill is now coming due. ‘In this respect, New Zealand differs from the rest of the world only by a matter of degree. Other countries are now waking up to the fact that they also have an inflation problem, and we expect to see several other central banks join the RBNZ in raising interest rates this year.’ New Zealand economy ‘2022 is shaping up to be another challenging year. Covid is now in our communities and our approach to managing its spread has changed.

While the Government has announced staged opening-up of the borders and signalled an end for vaccination mandates, the ongoing uncertainty around Omicron and any other variants remains frustrating for franchisors and franchisees. This was reflected in the recent Franchising Confidence Index survey, which was conducted by Franchize Consultants during January 2022 at a time when the country had just moved back into red and the severity of Omicron was not yet confirmed. Unsurprisingly, that survey found sentiment among franchisors and specialist service providers to be at its lowest for 12 years for some key measures, including availability of staff, access to financing and franchisee operating costs. All nine indicators in the survey had declined from January 2021, when the country as a whole was enjoying a relatively Covid-free summer.

Having said that, franchising covers a wide variety of industries, and there are several sectors which responded to the survey with cautious optimism, including construction, renovation, logistics, retail and commercial cleaning. In some sectors of home services, too, demand is outstripping capacity, meaning plenty of opportunities for new franchisees. Even among badly-affected sectors, franchisors are seeing opportunities ahead. According to the Franchising Confidence Index, ‘Key themes identified by franchisors include better availability of premises/sites, increased number of potential franchisees (from people returning to New Zealand and people looking for self-employed opportunities), market share gains from failing competitors, diversification into other new products and services and new channels (eg. e-commerce).’

At the same time, supply disruptions and shortages of labour are widespread, and interest rates are pushing higher in response to surging inflation. Against this backdrop, we expect a return to firm levels of economic activity over the coming year, but with significant differences across sectors and regions. ‘We expect that economic growth will remain sluggish through the early part of 2022, but that conditions will firm through the latter half of the year as the Omicron related disruptions fade. Against this backdrop, the labour market is expected to remain very tight, with unemployment on track to fall to just 3% over the coming months. ‘With mortgage rates set to continue rising over the coming year, we expect a further cooling in the housing market over 2022, with prices expected to drop by 5% over the course of this year. But while that is a stark turnaround, the expected price declines would only reverse a small portion of the gains seen in recent years, meaning that housing affordability is set to remain stretched relative to incomes.’ Global economy ‘The world economy will continue to grow at a solid pace in 2022, setting aside some Omicron disruptions in the near term. But with inflation pressures building, central banks will increasingly be acting to rein in demand this year. We expect both Australia and the US to increase their policy rates several times by the end of the year. In contrast, China is

Franchise New Zealand

Autumn 2022

Year 31 Issue 01

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No jabs franchisee loses business

A franchisee which advertised for unvaccinated staff despite the mandatory requirement for staff to be vaccinated has left the business after being fined $24,000 for breaching the mandate. The franchisor reportedly gave them 10 days to comply or leave. Damned Fine Food, which operates Lone Star New Lynn, was issued by WorkSafe with two infringement notices on 21 January and fines for breaches of the vaccination mandate after advertising on a ‘no jab jobs’ website, saying their restaurant ‘will not be discriminating either whilst employing or serving our guests.’ The advertisement attracted a lot of media attention, and was removed after four days.

However, the restaurant was then investigated and received the two notices: ‘One for allowing unvaccinated staff to carry out work when required to be vaccinated and the other for not having effective systems and processes to check Covid-19 Vaccine Certificate (CVC) compliance,’ a WorkSafe spokesman told Stuff. Each has an associated penalty of $12,000. The Lone Star franchisor company expressed a strong commitment to following the requirements of the Covid-19 Protection Framework, and this was acknowledged by WorkSafe. Most franchise agreements include clauses requiring the franchisee to observe and comply with the laws of New Zealand. Failure to observe these laws constitutes a serious breach of the agreement and may be grounds for termination. A few years ago, a small spate of employment breaches saw some individual franchisees found guilty of not following employment law relating to minimum wages and holiday pay. In many of these cases, the franchisee companies were not only fined under the law, but also had their franchise agreements terminated by the franchisor and lost their businesses. Such terminations were justified both to protect the brand itself and the reputations and investments of other lawabiding franchisees. It appears that deliberate failure to follow vaccination mandates may result in similar actions.

NZ’s Award Winning Franchise Law Team

Stewart Germann

Khushbu Sundarji

Principal

Senior Associate

easing policy to ensure that investment can firmly take the baton as the major driver of growth.’ Agricultural outlook ‘New Zealand commodity prices are in the midst of a perfect storm. At the heart of the storm is Covid and its variants pushing supply chains to breaking point. Indeed, record high commodity prices are going hand in hand with record high input prices. Normally, we’d expect such increases to prove short-lived. However, there is a structural element in play, meaning some commodity prices are set to remain high for longer. ‘Another factor helping agricultural returns has been a weaker New Zealand dollar. Indeed, the weaker currency has lifted all commodity boats. The NZD/USD is currently trading at around US$0.66 from over US$0.70 in late 2021. In the short term, we expect this weakness to continue. Over the March and June quarters, we expect the NZD/USD to trade at around US$0.65, before the New Zealand dollar strengthens towards the end of the year.’

•Specialist franchise skills •Experienced business lawyers •NZ and international reputation •A proven track record •Outstanding references

Inflation and the RBNZ ‘Inflation has risen to a multi-decade high, driven by a cocktail of global cost pressures, supply constraints and strong demand. As the year progresses, it is domestic factors that will largely account for where the inflation rate settles, and therefore how strong a monetary policy response will be required. Our view remains that the OCR will reach a cyclical peak of 3% next year.’

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

09 308 9925 www.germann.co.nz stewart@germann.co.nz 17

Opportunity: Home & Building

Compass Homes keeps franchisees busy with careful planning and well-tried systems

hen we talked to Daniel Sterling a year ago, the Compass Homes franchisee for Whangarei famously said, ‘I’ve found I didn’t buy a business – I bought a set of instructions in how to be successful!’ Twelve months on, he’s happier than ever with his choice. ‘This last year has been a nightmare for the construction industry in general, so thank goodness I bought into Compass Homes. What the franchise has done for my business has just been huge, and as a result I’m looking forward to a great year next year!’ Daniel had worked for a small local building company before joining Compass, so he knew how difficult it is to try and go it alone. ‘But a great franchise has the buying power, the systems and experience to overcome problems. Through all the setbacks of Covid, what we needed to do was clear as we were told where product was, what was happening with it, and what we needed to do in terms of pricing. All that support meant we could just get on with construction.

Follow the plan

keeping on course Everything I had hoped for

Daniel says that the combination of his management experience with the Compass Homes franchise has certainly paid off for him. ‘When I started in 2019, I immediately hit the building boom and without Compass to guide me through, it would have been near-impossible. All the training was first class and the systems were everything I had hoped for. But what I didn’t expect was the level of personal support I have had. Whenever I have picked up the phone, there has always been reassurance at the other end. Advertiser Info ‘If you want a good business, Compass Homes represents a fantastic opportunity as their systems, support and constant education will always keep you on track. By following those, I’ve not gone wrong yet!’

Compass Homes www.compasshomes.co.nz Contact Bronwyn Bindon P 0-3-379 1111 M 021 46 13 13 bronwyn@compasshomes.co.nz

So how did Compass Homes manage to ensure their franchisees were able to keep working? ‘It was down to constant clear communication,’ says Daniel. ‘They stayed on top of things because their system is designed to predict increased prices and shortages. It meant that we had liveable solutions throughout, as we were always kept ahead of the game and informed in advance of any shortages or price increases – and this was true right through the supply chain. ‘We knew there was a plan and the guidance from the team kept us on the straight and narrow and focused on what we should be doing. It was very efficient, and the value of the franchise was demonstrated again and again as we watched some of our competitors cease work as supplies dried up while we were able to continue. ‘For example, there was a shortage of gib board which we were warned about well in advance by the franchisor. When I went into one of our suppliers to collect some frames and trusses, I was told by a staff member there was no point in worrying about them as there was no gib board anyway. But the manager intervened to say, “Well, actually Compass were the only ones to order gib in advance!” so we were able to carry on – and keep our clients happy.’

Use your management experience Compass Homes was founded 20 years ago and has always sought to achieve significant cost savings for clients without compromising on quality. ‘By value-engineering design, and positioning for the sun to provide savings on heating bills, we can keep costs down and deliver genuine value,’ says CEO Bronwyn Bindon. ‘We also have the ability to build to any budget from first home to high end, so we can always adapt to the market, while our online project management program enables franchisees to manage timelines and provide automatic updates to customers so there are never any nasty surprises.’ With ten franchisees already established, Compass Homes is looking for more in many parts of the country. ‘This is a great opportunity for a franchise fee of just $50,000 +gst,’ says Bronwyn. ‘Daniel and our other franchisees have all demonstrated how well our systems work under adversity, allowing them to get on with their jobs and build houses, so if you have good management experience then we’d love to hear from you.’

AN EXCITING

FRANCHISE OPPORTUNITY GROUP HOME BUILDER

Having experienced recent growth, it’s time for us to share our successful business model. Compass Homes is a Group Home building company and is looking to expand nationwide. We have some unique points of difference that makes a franchise with Compass Homes very appealing.

We are looking for partners to join the group as franchisees • Low entry costs • Ongoing sales and marketing • Admin support with optional accounting services • Construction experience not essential • Well-established and proven systems and processes Compass Homes have opportunities in Northland, Central North Island, Waikato, Upper South Island, West Coast and North Otago.

For more information contact Bronwyn Bindon Phone: 021 461 313 Email: bronwyn@compasshomes.co.nz

Franchise New Zealand

Autumn 2022

Year 31 Issue 01

Opportunity: Business & Commercial

ATTITUDE determines ALTITUDE

High Performance Training & Coaching franchisees change lives and transform businesses

t’s safe to say that a High Performance Training & Coaching franchise is not an opportunity for everyone. ‘It’s not just about “making sales” – it requires ambition, attitude, and a real desire to help others succeed too,’ explain High Performance founders Frikkie and Pao Le Roux. ‘Yes, sales or business experience are valuable, but the number one attribute we look for is attitude. We can teach you to use our systems, but we want to partner with people who can identify an opportunity in business. Because if you can’t do that, how will you see the opportunities for your clients? ‘Our franchise works incredibly well for those who are willing to apply what we teach and have a hunger to succeed. For most High Performance franchisees, by the time they’re getting into their third month, they’re already making a profit – and growth comes quickly after that.’

Impressive results Franchisees are achieving impressive results for their clients, too. One client in the hospitality sector was experiencing poor foot traffic and sales due to the pandemic, which led to stress and deteriorating team dynamics. But through focusing on sales, teamwork and communication, the situation quickly improved, Frikkie reports. ‘Using the High Performance system, we were able to help that client increase sales by 60 percent, as well as increase both average customer spending and the number of customers by 14 percent. They went from survival mode to true profitability in a few short months.’

Easy online support

‘With so much training and education for clients delivered online, franchisees can make very efficient use of their time and maximise returns from a homebased business.’

Support at all levels ‘We now have 14 tailor-made programmes which allow our franchisees to service any client at any level, from corporate clients such as car manufacturers and real estate companies to small businesses and individual cafés,’ says Frikkie. ‘We know many businesses that would have closed down during the pandemic had they not received our support. ‘But don’t just take our word for it – look at our website and listen to what our franchisees and clients have to say.’ High Performance franchisees have also made a difference by assisting businesses through the MBIE Regional Business Partner Programme, in which qualifying clients can receive up to 50 percent funding for growth initiatives. High Performance is also a registered service provider for Activate Tāmaki Makaurau and to date they’ve assisted more than 170 business through fullyfunded advice and implementation, which is enormously satisfying for Frikkie, Pao and the team.

Exciting returns

High Performance is a unique and highly successful coaching and training franchise. It is a system fine-tuned through Frikkie’s 23 years in the coaching sector to assist franchisees and their clients improve bottom-line performances beyond their expectation.

With businesses of all kinds facing new and different challenges in the year ahead, Frikkie believes that 2022 offers even more potential for franchisees. ‘High Performance’s range of targeted training programmes relate directly to the market and situation we’re in right now, covering subjects such as strategy, business continuity, digital marketing, finance and cashflow.

Once set up, all systems developed for High Performance franchisees and their customers can be delivered online. The High Performance portal tracks and evaluates individual clients’ activities, based on proven KPIs for each particular sector – think average spend, customer numbers, turnover and costs.

“Last year, post lockdown, one of our new franchisees sold 20 training programmes in her first month. That’s an income of approximately $90,000. Another franchisee welcomed 22 new clients on board within just two months – that’s a lot of revenue generated in a very short time.’

‘That helps coaches and their clients stay connected in a highly-productive way, but has been a positive advantage during the pandemic, which forced many people to work remotely,’ Frikkie explains. ‘In fact, Covid has forced many more businesses to seek assistance, which has kept us incredibly busy and seen the development of new programmes for personal goals and business performance.

Supported to grow It’s important to realise that, after a start like that, High Performance franchisees can grow as large as they like. There are two levels of initial investment, $30,000 and $60,000, including all the support systems, tools, training and marketing to get you started. There are no geographical boundaries and franchisees do not have to make sales or deliver programmes themselves – they can take on up to four staff, either for coaching or sales generation. ‘This allows franchisees to focus on business performance, and we provide a high level of ongoing support to help them achieve the same great results as their clients,’ Frikkie promises. ‘There’s a family feeling in the franchise and, with coaching programmes available in English, Mandarin and Thai, the opportunity appeals to franchisees and clients across a number of communities.’

Some of the many businesses helped by High Performance: could you help people too? franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Frikkie concludes, ‘If you have confidence in yourself, an interest in businesses of all kinds and the type of attitude we’re looking for, then joining the High Performance franchise can take you to the top. We deliver outstanding results for our franchisees and clients alike. Contact me today to find out more.’

Advertiser Info High Performance Training & Coaching Ltd www.highperformance.kiwi.nz Contact Frikkie Le Roux P 021 110 4738 frikkie@highperformance.kiwi.nz

The grass is always greener

Ready to take your career to the next level? The grass is always greener with SmartGrass

Benefit from our powerful brand and years of experience

No industry experience required, we’ll make you an expert

Entry level investment with finance options available

Tried and proven business model. No guess work

The synthetic grass industry is growing exponentially with the SmartGrass brand at the forefront. We are seeking to partner with driven people right now. Be your own boss and in total control of your financial future. We’ll support you to grow a solid, profitable business and you’ll never be caught short of work. To learn more contact Jack Kennedy: 027 822 9006 / jack@smartgrass.co.nz

SEE IF YOUR AREA IS STILL AVAILABLE www.smartgrass.co.nz/about-us/franchise-opportunities

Home & Building

That’s the promise SmartGrass makes its clients – and it applies to franchisees, too

ONLY THE BEST

he’s a hard road creating the perfect lawn, as anyone who has tried it will know. Sculpting the perfect contours, laying the subsoil, sowing the seed evenly, keeping the birds away, watering and feeding, killing the weeds … then there’s the ongoing maintenance, the mowing and trimming, the brown from drought and the cracks from frost. It takes a lot of work, and a lot of money. That’s why the owner of this Merivale home decided to use SmartGrass – artificial grass which not only provides an authentic lush look and feel, but drains well and always looks immaculately trimmed. ‘The project provides a good example of what’s in store for SmartGrass franchisees as the company expands throughout the country,’ says founder Jack Kennedy. ‘It’s one of the fastest-growing areas in the construction sector, with no product supply issues – so could you see yourself in this business?’

A perfect solution The Merivale job began after the owner got fed up with the hassle of maintenance around his pool and art pieces, not to mention the dead grass on the designated dog lawn. He looked for solutions and his architects recommended SmartGrass. ‘Rather than just sending samples, we made the time to go and see him, find out the problems, suggest solutions and show what we could do,’ Jack explains. ‘While we were there, we measured up the lawn so that we could provide an immediate quote via our specialised software. That’s why this business is so suited to franchisees – they can follow up local leads in person. ‘This particular client was very discerning so he looked at our video reviews and testimonials, then arranged to visit a couple of our previous jobs to see for himself. After that, he quickly booked us in. If you start a landscaping business on your own, you’re going to struggle because you don’t have the tools, the examples, the experience to put before a client – even if you can find one. SmartGrass can provide all that, and a unique product, too.’

Not on the tools With the quote accepted, the project then became about delivery. ‘Franchisees will employ a team which includes an installation manager and one or two installers,’ explains Jack. ‘The franchisee doesn’t have to be on the tools themselves, although they might choose to roll up their sleeves sometimes – their role is more sales and management.’ In the case of Merivale, the whole job took about six days to complete. There were five stages: 1. Dig out the existing lawn. 2. Install new garden edging. 3. Create base construction with compacted rock, which gives a solid foundation and drainage. 4. Lay Earth Series grass, a product exclusive to SmartGrass which franchise.co.nz – PUTTING PEOPLE IN BUSINESS

is 100 percent recyclable. It comes in rolls which are cut to shape, joined, then fastened at the edges. 5. Grooming with a fine layer of sand then brushing to make it stand up like real grass. ‘This ensures the product lasts for years,’ Jack explains. ‘That’s another reason why we want local franchisees – proper installation makes it look awesome, last well, drain well, and ensures it doesn’t sink or undulate over time. And our specialised equipment does the job two or three times faster, and to a better standard, than could otherwise be achieved.’

Three revenue streams Installation is not the end of the job. ‘Supply and installation provide two revenue streams for franchisees, but a third is ongoing maintenance,’ explains Jack. ‘While the lawns are low maintenance, many clients book annual servicing with our special grooming machine to keep them looking their best. That ensures customers are always satisfied and leads to more referrals, too.’ As far as the business side goes, Jack says the franchise offers many advantages. ‘For a start, there is massive demand. This is a fast-growing sector and SmartGrass are the specialists. We have four installation teams in Christchurch alone, more in Wellington, and demand for more all over the country. ‘It’s not a seasonal business, because we can install the product pretty much all year round and there are also indoor jobs such as pre-schools, gyms, sports centres and the like. ‘There’s good cashflow, too. We take a deposit on each job and generally have two or three months of work in the pipeline, which de-risks the business.’

Six-figure profits SmartGrass franchisees need no experience in landscaping or laying either ordinary grass or artificial grass. The investment is around $200,000 +gst, which includes the cost of a suitable vehicle and all the required machinery, as well as an exclusive territory. Jack says experience suggests six-figure profits can be generated in the first year, and franchisees will be able to scale this significantly after two years. Finance options are available through Westpac. Advertiser Info ‘We are currently sitting on a ton of sales enquiries from all over the country, with real hot spots in Hamilton, Tauranga, Nelson, Dunedin and all parts of Auckland. If you are looking for something truly exceptional, contact me now.’

SmartGrass www.smartgrass.co.nz/franchise Contact Jack Kennedy P 0800 TURF NZ M 027 822 9006 jack@smartgrass.co.nz

Invest in Laundromats

Gooder Equipment was established 45 years ago and is New Zealand’s largest commercial laundry equipment suppliers. Branches in Auckland, Wellington & Christchurch. Please contact us for more information.

0800 629 824 www.gooder.co.nz

Earn a passive income No permanent staff required Excellent return on investment Remote operation possible Live reporting system available

Join our friendly, forward looking team New Zealand is simply brimming with vehicles and they each need to look 110% when it comes to selling them! We are experts in quality repairs with professional training, highly polished systems and the latest in technology – making your work efficient and satisfying. We've been operating for over 25 years with our franchisees offering a wide range of services and enjoying excellent returns. This is a great time to join our franchise with new energetic franchisees required across New Zealand.

Call Martin today to discuss the opportunities in your area 021 721 430

Franchise New Zealand

Autumn 2022

Year 31 Issue 01

Franchise Marketing

GAME CHANGER for local area marketing O

ne of the key attractions for buying into a franchise is the marketing support provided – but sometimes the delivery fails to live up to the promise. That’s because franchisor teams often don’t have the manpower to execute proper targeted Local Area Marketing (LAM) on behalf of each franchisee, while franchisees lack the time or ability to do it themselves and make the till ring. It was a dilemma Andrew Mitchell saw repeatedly during the later years of his advertising career. ‘I worked with a number of franchise brands and all we could do was run generic national campaigns. It was up to franchisees to do the local marketing, and their output was usually pretty average – if they did any at all.’ Andrew figured there must be a better way and, after a chance meeting with a like-minded UK-based software developer, he founded Brand Machine. Just a few years later, the software is being used by local franchises like Unichem, Four Square, Caci and MTF Finance, and has found its way to the UK and US markets where brands such as Nandos, KFC, Costa Coffee, Pret A Manger and Pizza Hut are using it to automate their local marketing.

Less heavy lifting, better results Brand Machine’s success was initially built on Marketing Hub, their worldleading self-service marketing portal technology. A template component allows local branches and franchisees to localise messaging, choose imagery and resize artwork, but with strict adherence to each brand’s design standards. If required, a marketing approval step can be added, plus ordering of production services such as printing. These days, the Hub has expanded to offer digital content: users can create localised email; animated digital screens; social media content; banner content; and even video. Brand Machine LAM portals come with a world-class digital asset management facility as standard for storing all a brand’s marketing assets such as logos, images, stationery and other collateral, with optional modules for briefing, proofing and online brand guidelines.

Andrew Mitchell created Brand Machine after witnessing first-hand the struggles franchise brands had executing local marketing. Today it is used by the smallest local franchises right up to global giants like KFC and Pizza Hut.

‘If communications can be created by each local franchisee, rather than requested from head office, the time, resource and costs savings are huge,’ Andrew points out. ‘They are suddenly liberated to get active promoting their own business locally and reach the customers on their doorsteps.’

Quick access to the content they need Melissa Soich, Group Marketing Manager at FAB Group, the Caci franchisor, says Brand Machine’s software has been invaluable to their growing business. ‘Our franchisees now have editable local marketing resources

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Auckland-based Brand Machine is changing the way the world’s franchise brands reach customers Brand Machine’s ‘secret sauce’ is how easy their self-serve local marketing platform is to use. No training is needed – franchisees just log in and start creating marketing content. at their fingertips to get the content they need for local marketing quickly, without needing head office support.’ Andrew says the key to the company’s success is how flexible and intuitive Brand Machine’s technology is to use. ‘Our experience is that franchisees don’t need any training – we just give them a login and they jump on and start creating their own marketing assets.’

Making true local digital marketing possible When Google and Facebook (including Instagram) introduced geotargeting to their ad platforms, the Brand Machine team could see their potential for Local Area Marketing. However, it’s been surprisingly difficult for franchise brands to take advantage of them, says Andrew. ‘First, neither ad platform is easy to use and is therefore beyond the capability of most franchisees. And second, no franchise marketing team will have the bandwidth to set up local campaigns in multiple local ad accounts. That’s why Brand Machine’s Brand Amplifier platform has been a game changer. This enables: • Automated publishing of paid and organic Facebook and Instagram content down to each local franchisee account, with content dynamically localised • Improved content engagement and ad effectiveness by shifting from generic content to localised content • Monitoring, management and analytics for all franchisee social accounts in one dashboard • Automating the creation of localised Google AdWords campaigns for every franchisee • Franchisees can select from a library of pre-configured social and digital campaigns to fund with their own budget ‘Brands that seize the opportunity to do true local digital marketing stand to gain a significant edge on their competitors,’ says Andrew. ‘We’re seeing some very large retail brands channel more and more ad spend through the app simply because the local nature of the ads significantly out-performs generic campaigns.’ He adds that brands that have been hesitant to create local pages in the past have gained confidence from being able to monitor all page activity and reviews in a single dashboard.

Working in partnership with franchise brands Andrew admits he’s much more of a marketer than a salesman. ‘Our approach all starts with a marketing discussion so we can really understand how each brand’s marketing works, where the gaps and pain points are, and analyse the business case for our solutions and services. We love talking marketing and enjoy meeting with franchise brands large and small – regardless of the outcome. ‘We offer a free one-hour workshop to do an initial marketing discovery with you and report back with findings and recommendations. Give us a call – we’d be delighted to talk to you about how to help your franchisees make their tills ring!’

Advertiser Info

Brand Machine www.brandmachine.com Contact Andrew Mitchell P 021 801 115 andrew@brandmachine.com

Friendly rivals from the same industry took out the two biggest titles at the Westpac New Zealand Franchise Awards – and there were winners all over the country

The first franchise awards since 2019 neatly reflected the upheavals of the past two years. Not only did lockdowns mean the 2021 Awards were delayed until March 2022 (and then took place online), but the top Franchise System and Franchisee Awards went to those who have been helping us stay safe during the pandemic – commercial cleaning franchises. It was also fitting that the winners were two home-grown franchise brands – in fact, they were both South Island

companies. Other winners came from all around the country: Northland, Hibiscus Coast, Waikato, Hawkes Bay and Christchurch. The sheer quality of the 75 finalists pointed to the fact that the 2021 Awards were incredibly closely-fought, and that the franchise sector has real strength in depth. And Franchise New Zealand media – yes, us! – were honoured to be named Service Provider of the Year, reflecting 30 years promoting franchising and educating franchise buyers (see page 82).

WESTPAC SUPREME FRANCHISE SYSTEM OF THE YEAR Winner: CrestClean CrestClean marked its 25th birthday in December 2021 and celebrated by being named Westpac Supreme Franchise System of the Year. From humble beginnings in Dunedin, CrestClean has grown to have 672 franchise businesses, making the company possibly the largest franchise group in New Zealand. CrestClean operates via a shared services model, with a support centre providing administrative and transactional services to franchisees and master franchisees, from administration and training to marketing and advertising. Today, the franchise network undertakes around 3 million hours of customer service each year. In 2013, the company established the Master Cleaners Training Institute, becoming the largest private trainer of commercial cleaning personnel in New Zealand, and launched its bespoke Health, Safety and Environmental Management System, SafeClean, in 2014. These programmes put the franchise in a strong position when it came to meeting the challenges of Covid. CrestClean has also responded to demand for its services outside the main centres with its Move to the Regions initiative, which has successfully helped more than 100 families and couples relocate to towns throughout New Zealand. Many of its franchisees are immigrants, coming from a remarkable 54 different countries.

The judges commented, ‘This is an outstanding, successful and very wellstructured franchise system, with clear measures of business performance in all dimensions. CrestClean extend their concept of teamwork to all head office staff, franchisees, customers, suppliers, auditors, community partners, and independent directors. Keeping good contact with over 600 franchisees is a formidable task. The most recent satisfaction survey was completed by 477 respondents, with all the scores over 80 percent – for a business of this scale, that is an impressive response.’ Grant McLauchlan, managing director of Crest, says, ‘We entered the Awards back in 2002 and haven’t been involved at franchisor level since, but for our 25th anniversary we thought, “Right, let’s give this our best shot!” It was a fantastic experience: as a franchisor, you have to call on many people throughout the whole organisation to share their experiences and results at all levels, and we saw positive result after positive result. We knew our strategies were delivering, but to see it all pulled together in our final entry was wonderful. ‘Winning reflects a lot of hard work by a lot of people over a very long time. It’s great to have that third-party validation of what we’re doing, and to be able to celebrate with all our team, our franchisees and our customers after a challenging couple of years.’ Franchise New Zealand

Autumn 2022

Year 31 Issue 01

WESTPAC SUPREME FRANCHISEE OF THE YEAR Winner: Gary & Kirsten Camoin Paramount Services Christchurch Gary and Kirsten Camoin emigrated to New Zealand in 2012 from South Africa, where Gary had been a technical field engineer for Bridgestone Tyres. Arriving in New Zealand, he became a support manager for Bridgestone’s Auckland branches.

Gary and Kirsten Camoin of Paramount Christchurch, the 2021 Westpac Supreme Franchisee of the Year

‘I was working long hours and weekends and wanted to find an opportunity where I could spend more time with my young family, and schedule my work around doing things with them,’ says Gary. As it happened, a colleague’s husband owned a Paramount Services franchise and told them about the business. In October 2015, Gary and Kirsten became Paramount franchisees themselves, moving to the Christchurch suburb of Leeston to take up the opportunity. Today, the couple have 18 staff servicing 15 sites including bank branches, shopping malls and Government offices. Gary does the day-to-day management, while ex-teacher Kirsten manages the admin and payroll. They also have time for their three children: Tyler and Nevaeh, who almost stole the show on the live Awards feed (encouraged by MC Wendy Petrie), and the youngest, Grace, who was already in bed by the time her parents were named Supreme winners. The Awards judges described Gary as ‘A true junkie for opportunities to improve efficiency and consolidate the business.’ In addition to his previous business experience, Gary has also completed a Diploma in Small Business and Project Management from Te Wānanga o Aotearoa. As a result, the judges found that, ‘Paramount Services Christchurch has established an impressive business, applying learning and adapting quickly to changing circumstances. They are extremely strategic and open to new opportunities, with a clear goal set for the future and very solid foundations on which to continue their success. ‘This was a very strong and thorough submission providing good information and data. They are to be commended on their resilience, their involvement in the community despite a demanding franchisee undertaking, and recognition of areas that needed consideration.’ Gary very much values the support he receives from the franchise. ‘Anyone can set themselves up with a few mops and buckets and claim to be a cleaning company, but Paramount are the professionals, which gives us a real competitive advantage.’

Grant McLauchlan of CrestClean: the 2021 Westpac Supreme Franchise System of the Year

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

And he says that entering the Awards this year was a hugely valuable process. ‘We were finalists in our category in 2017 and love to be involved – it’s good for our team and our clients. You have to dig deep into how your business really operates – some of the questions in the entry process really force that. As a result, you find things that maybe you’ve left because they are working OK, but you could do better. That’s what it’s all about.’

CATEGORY AWARDS & FI RETAIL & HOSPITALITY

HOME & LIFESTYLE

Retail & Hospitality Franchisee of the Year Winner: Alicia Nixon, Caci Silverdale

Home & Lifestyle Franchisee of the Year Winner: Prue & David Kimber, Poolwerx Waikato

Category sponsored by Franchise Accountants

Retail & Hospitality is one of the most competitive categories in the Awards, as shown by the high number of finalists from many different sectors, and it was Alicia Nixon of Caci Silverdale who came out on top. Another South African immigrant, Alicia opened her skin care clinic on the Hibiscus Coast in 2019, later adding a second in Warkworth.

Alicia Nixon of Caci

Silverdale is Retail & Alicia brought 25 years of working with Hospitality Franchisee international brands, including Christian Dior, Elizabeth Arden and Estee Lauder, to her of the Year own business, along with a passion for helping customers to feel confident in their skin. ‘At Caci, we’re all about customers and their needs, their goals and their journey, and creating a loving, safe environment where they can feel comfortable,’ she says. ‘A lot of people can feel intimidated, but we’re here to help everyone, no matter what their concerns are.’ In her business, she puts a lot of focus on professional development within her team, and says she learned a lot from the process of entering the Awards – winning the title is a bonus. The judges noted: ‘Caci Silverdale show very strong evidence of growth despite Covid. They have increased the number of staff and extended their trading hours, as well as achieving financial growth. They invest in their staff and are progressive in establishing strong relationships with neighbouring businesses.’ FINALISTS: • Jay Daji & Dinple Dullabh, Rodney Wayne Botany • Justin Rakena & Anna Conway, Night ‘n Day Foodstores Wellington • Sarith Thong, The Coffee Club Manukau Supa Centa • Sanjesh Ram, Mister Minit, Bayfair & Papamoa • Shailendra Kumar, Mister Minit, Sylvia Park & St Lukes • Simarpreet Singh, Mister Minit, Upper Hutt & Queensgate

Retail & Hospitality Franchise System of the Year Winner: The Coffee Club The Coffee Club is a fivetime winner of the Food & Beverage Franchise System of the Year category at the Awards, and this year topped the wider Retail & Hospitality section, demonstrating great consistency Founded in Australia, The Coffee The Coffee Club is Retail & Hospitality Club is led in NZ by master Franchise System of the Year franchisees Brad Jacobs and Andy Lucas, along with a dedicated support team. The past two years have been difficult ones for the hospitality sector, when the pandemic has had a huge impact with lockdowns, changing alert levels, social distancing, the introduction of click-and-collect, vaccination mandates and rent relief all posing unprecedented challenges. In these circumstances, the performance of The Coffee Club and the other finalists has been truly heroic. The judges commented that this entry ‘demonstrated outstanding support and engagement with franchisees. The business is led from the top, with a leadership team who show enormous depth of understanding about their sector and business. ‘The ratio of support staff to franchisees is very strong, which gives strong oversight of the key indicators and support for the franchisees. Strong franchisees are the key to their growth and delivers a platform for sustained customer satisfaction and growth. Keep up the good work.’ FINALISTS: • BurgerFuel • Caci • Cobb & Co. • Just Cuts • Night ‘n Day Foodstores • Rodney Wayne • The Cheesecake Shop

Category sponsored by Ecomist

David and Prue Kimber are regulars at the Awards, but we haven’t seen them for a while. Having started their Hamilton-based business in 2006, they grew steadily, winning the Lifestyle Franchisee of the Year title on several occasions before opening their first retail outlet in 2014. They then focused on growing their pool servicing business, opening new stores and putting multiple vans on the road to create a multi-million dollar business. Now they’re back, and back on top.

Prue & David Kimber of Poolwerx They have previously credited Waikato, Home & Lifestyle their success to the outstanding Franchisee of the Year contribution of their team, saying, ‘Our Poolwerx business is continuing to grow from strength to strength, so it’s very important for us to continually invest in our people and to ensure that our customers feel valued in knowing they have received the best possible service.’ The judges agreed, saying, ‘The expansion of this business, in terms of the increase in the number of retail stores, service vans, staff and regular clients is impressive. They are very successful and have a commendable focus on investing in the right people.’ FINALISTS: • Adrian Kay, Dream Doors Christchurch • Indu Sudhakar, Dream Doors Wellington • Kerri & Trevor Bolt, Driving Miss Daisy Dunedin North

Home & Lifestyle Franchise System of the Year Winner: Driving Miss Daisy This was a very varied category, with finalists including fitness classes, renovation, home services and education. The winner was Driving Miss Daisy, a ‘companion driving service’ helping older The Driving Miss Daisy team – the Home people, the ill and & Lifestyle Franchise System of the Year injured retain their independence. The company was founded by Melanie and Jack Harper in 2009, and now has 80 franchisees providing driving services throughout New Zealand working with the ACC and Total Mobility Scheme. They have since expanded into the UK and Australia. The judges commented, ‘Melanie and Jack have developed a very strong franchise system, delivering valuable community support and achieving great results for their franchisees. The head office team is very strong and well placed to ensure the franchisees prosper. ‘During the Covid lockdown, huge support was forthcoming to ensure every franchisee survived – even reducing fees. This really pays off in the long term in developing strong franchisee loyalty. ‘They have clear and community-oriented vision, mission and value statements, and they achieve good results from the provision of a valuable community service. The customer experience numbers are impressive, with a random selection of 302 customers rating the service as 98 percent ‘Excellent/very good’. FINALISTS: • Altitude Pole & Fitness • Green Acres

• Bricks 4 Kidz • Hire A Hubby

Franchise New Zealand

• Dream Doors

Autumn 2022

Year 31 Issue 01

FINALISTS BUSINESS TO BUSINESS Category sponsored by BDO

Business to Business Franchisee of the Year Winner: Gary & Kirsten Camoin Paramount Services Christchurch Gary and Kirsten Camoin went on to win the Westpac Supreme Franchisee of the Year title, after wowing the judges with their very comprehensive entry. ‘They provided evidence of very strong business performance and high business nous. They demonstrate a very clear commitment to their customers, and focus on improving their team and efficiency to continue upholding excellent service standards.’ FINALISTS: • Ernesto & Anna Lopez, Clean Planet South Auckland • Matt Kemp & Michael Stevens, Think Water Gisborne • Robert McDowell, Pack & Send Albany • Steve & Angela Bevan, Think Water Taranaki • Tatiana Chernysh, Clean Planet Hawkes Bay

Business to Business Franchise System of the Year Winner: CrestClean CrestClean got their evening off to a good start by winning the Business to Business category, before going on to be named Westpac Supreme Franchise System of the Year – the top title in franchising. As the judges said, ‘CrestClean is a very well-established and strong franchise business. Sustaining a strong relationship and depth of communication with over 600 franchisees is a formidable task – one to which they have risen exceptionally well.’ FINALISTS: • Anchor Franchise Network • Cleantastic Commercial Cleaners • Pack & Send New Zealand

ABOUT THE AWARDS Awards entrants go through a rigorous assessment by a panel of independent judges, including a detailed submission and, this year, video questioning. The 2021 Awards criteria included a specific section on Covid response in addition to sections on achievements, engagement and performance. Entry is open to all members of the Franchise Association of New Zealand. Introducing the 2021 Awards, FANZ Chair Dawn Engelbrecht said, ‘Thank you to all the Award sponsors and strategic partners who are critical to making this event happen, and thank you especially to Westpac for their long-standing and highly valued support of the Awards. Westpac has been a wonderful contributor to the development and sustainability of franchising in this country.’ And John Machell, Westpac’s Head of Hospitality, Tourism & Retail Trade – Business Banking, welcomed all the online viewers, saying, ‘It is with great pride that Westpac returns as the main sponsor of these prestigious awards. These awards not only celebrate the resilience and success of franchising in New Zealand, but also act as a source of inspiration. ‘Tuning in tonight are New Zealand’s best franchise systems and franchisees. Over the past year. you’ve had the courage and tenacity to adapt, make tough and often quick decisions and try new ways of doing business with new customers. ‘You’ve not only survived; you’ve come through this period, stronger and more nimble than ever. The skills you have picked up during this time will be invaluable as we move forward into a business landscape that will undoubtedly be different.

SPECIAL AWARDS Further Awards were made in a number of specialist categories. These winners were not eligible for the Supreme Awards. The categories were:

• • • •

Franchisees Franchise System Field Managers – see page 44 Service Provider of the Year – see page 82

Franchisee Awards Regional Master Franchisee of the Year Winner: Roy Boonen, Clean Planet Hawkes Bay Regional Master Franchisees are responsible for the recruitment, training and development of individual franchisees within their own areas. Roy has a passion for social justice, youth services, education and water research. He believes in marrying business with sustainable values. Former CEO and director of an ethical finance and investment company, Roy was also GM at Hawkes Bay’s Taruna College for teacher training. He became Clean Planet’s Commercial Cleaning Regional Master Franchisee for Hawkes Bay in 2011, establishing his business from scratch. He now supports 33 individual franchisees working across 180 sites in the region. These include 22 schools, many medical centres and a range of small, medium, and large businesses and organisations including Hawkes Bay Regional Council. Roy runs his business with the help of Nicola Moore, who was named Field Manager of the Year - Under $500,000 (see page 44). ‘Clean Planet’s systems and approach give us the ability to run this large, demanding, and complex business with just two people,’ says Roy.

Roy Boonen of Clean Planet Hawkes Bay – Regional Master Franchisee of the Year

The judges said, ‘This was a well written and comprehensive entry. Roy clearly demonstrates a thorough understanding of his role, the critical relationships and how he manages them. The submission presented clear achievements and operational KPIs, both his own performance data and that of the franchisees.’ FINALISTS: • Stuart & Carol Spittle, Aramex Northland Award sponsored by Gaze Burt

Small Business Franchisee of the Year Winner: Ben Coates, Green Acres Northland Ben Coates of Moerewa has been named Small Business Franchisee of the Year for his Green Acres Lawn & Garden Care franchise in Northland. This Award recognises a small franchisee business with no more than 2 fulltime employees, including the owner. In Ben’s case, that’s not an issue – his stated goal is to earn an income while working only three days a week. Proving that you truly can have a lifestyle business, Ben spends his free time volunteering with Bay of Islands Animal Rescue. Despite this, the judges found no evidence of a slackening off or relaxing of standards in Ben’s business. ‘This entry demonstrates all the elements of a business that is using processes Ben Coates of Moerewa was and structure in order to expand and conquer, rather than increase staffing,’ they said. ‘Ben’s named Small Business concentration is on getting more punch/return Franchisee of the Year from each job by using geographical clustering and offering a diverse array of suitable services alongside lawn mowing and gardening. ‘It demonstrates good use both of the franchise system and the support provided by the franchisor. The owner is very aware of where the business is at and where it is going. He has a clear focus on efficiency and being effective in his work to sustain the business.’ FINALISTS: • Amy Chen & Min Cao, Paramount Services Auckland • Vicky Harris, Pukeko Rental Managers Hawkes Bay Award sponsored by HR Assured

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

SPECIAL AWARDS Excellence in Community Contribution – Franchisee Winner: Angela & Michael Turner, Just Cuts Hornby This Award recognises a franchisee whose business makes a demonstrable positive impact through its contribution to the community. Angela and her husband Michael opened Just Cuts in The Hub Hornby in July 2016 and have been growing ever since. The couple were determined to give something back to the community and leapt at the chance when Just Cuts, in partnership with the Dress for Success charity, launched a nationwide discounted haircut programme for women in need who were seeking employment during the pandemic.

Angela Turner of Just Cuts Hornby was recognised for Excellence in Community Contribution

A motivator behind the programme was the reality of many women now re-entering the workforce due to a partner losing their job or needing to switch industries. ‘I know one woman with a pending job interview, she had budgeted for a haircut, but then needed to spend the money to fix her tyre,’ Angela told Community.Scoop. ‘Our vouchers meant she could afford a $20 Style Cut in one of our salons and she was nearly crying. It’s something so simple but it can mean so much.’ The judges found that Angela also made a good business case for the programme. ‘This is a community contribution with clear drivers, motivations and benefits. They have identified how to help more than just the receiver, understand the importance of people getting back into work, and the value of that to the family around them. They can also measure the success of their contribution when people get jobs and, in some cases, become repeat customers.’ FINALISTS: • Kerri & Trevor Bolt, Driving Miss Daisy Dunedin North Award sponsored by Waipuna Hotel and Conference Centre

Excellence in Customer Engagement – Franchisee Winner: Adrian Kay, Dream Doors Christchurch Adrian Kay was a first-time business owner and new to the kitchen industry when he bought his Dream Doors franchise in Christchurch in 2012 after a successful career in the electronics industry. That didn’t hold him back: he has gone on to build a multi-million dollar business which won him the Home Services Franchisee of the Year title in 2017.

‘This was a well-written submission with appendices to back up the entry throughout and to illustrate the campaign,’ said the judges. ‘Great measurements on multiple levels proving how well this campaign worked. It was clearly well managed and the results were impressive.’ FINALISTS: • Altitude Pole & Fitness • Dream Doors

• Aramex New Zealand • Just Cuts

• BurgerFuel • Rodney Wayne

Award sponsored by Crank’d

Excellence in Community Contribution – Franchise System Winner: The Coffee Club The Coffee Club is actively involved in helping a large number of charities and community organisations, and also empowers its franchisees to do good on a local level. Their annual contribution to the SPCA’s Cupcake Day, which sees specially-decorated items made and sold nationwide, raises tens of thousands of dollars each year.

The Coffee Club’s charity support saw it recognised for Excellence in Community Contribution

Another high profile event has become a Christmas tradition with schoolkids around the country designing festive take-away coffee cups and napkins in support of the KidsCan charity. And, as well as getting involved with these national campaigns, individual franchisees are encouraged to support local schools and sports teams. ‘We love that they (and their teams) get actively involved in community projects,’ said the judges. ‘We are also impressed that they empower franchisees to do good on local level. The Coffee Club demonstrates a clear understanding of the impact of sponsorship and doing good, not just on their brand, but also on staff morale and retention. Well done!’

Adrian Kay’s team at Dream Doors Christchurch won Excellence in Customer Engagement

This time the focus was on his customers and the way that Dream Doors Christchurch engages with them to produce the best possible result, using the company’s bespoke Franchise Management System to maintain constant contact with customers and collect feedback at every stage of what can often be a stressful process.

The judges felt this was a strong submission, saying that the whole franchisee team ‘understands the importance of happy, satisfied customers. This passion for service is driven from their leader, who mentors the team to be their best.’ And it’s effective, as they went on to note: ‘It is impressive to see a rating of 5 stars in Google from 34 reviews.’ FINALISTS: • Paula & Craig Barkley, Caci New Plymouth Award sponsored by Crank’d

Franchise System Awards Marketing Campaign of the Year – Franchise System Winner: Columbus Coffee Prizes don’t come much bigger than a new car, but that’s what Columbus Coffee offered in its New Menu promotion – a bright yellow (of course) MG hatchback. The promotion was designed to build traffic for franchisees, with local dealerships taking cars to the cafés to increase the impact. A complementary campaign saw car buyers who took a test drive in an MG entered into a draw to win a month of free coffees.

Franchisees were involved with the campaign from the earliest stages and Columbus also surveyed them afterwards to get honest feedback about the effectiveness of the promotion and associated advertising. The results informed development of future marketing campaigns.

FINALISTS: • Anchor

• Carpet Court

• Driving Miss Daisy

Award sponsored by Waipuna Hotel and Conference Centre

Service Provider of the Year Award Service Provider of the Year Winner: Franchise New Zealand media This Award recognises a Service Provider to the franchise sector who demonstrates a significant contribution to New Zealand franchising. The winner was Franchise New Zealand media, which has been providing Franchise New Zealand won educational and promotional services the prestigious title of Service for franchise buyers and the franchise Provider of the Year sector since 1992. The company’s early adoption of digital media enabled it to pivot smartly during lockdown and provide boosted services to readers and advertisers. For more details, see page 82. FINALISTS: • Duncan Cotterill • Orb 360

• Franchise Accountants • Stewart Germann Law Office

Award sponsored by Aramex Read about the winning Field Managers in our feature on page 44 and an expanded Awards report at www.franchise.co.nz/articles/3454 Franchise New Zealand

Autumn 2022

Year 31 Issue 01

Home Services

An award-winning franchise that changes people’s lives – that’s Driving Miss Daisy Franchisees help people maintain their independence

FRESH AS A DAISY I

n this business, you brighten up the lives of an awful lot of people and you get hugs of gratitude every day,’ say Melanie and Jack Harper. It’s an unusual way to introduce an opportunity, but Driving Miss Daisy is an unusual franchise. The newly-crowned Home & Lifestyle Franchise System of the Year has 80 franchisees throughout New Zealand who provide driving services to help people retain their independence. Melanie and Jack have been together for 40 years. Jack worked in financial planning and business investment, while Melanie was a medical laboratory scientist. ‘When our youngest child turned 18, I thought, I’ve got all this energy – I want to start a business of my own that could change people’s lives and have a positive impact within my community.’

A much-needed service ‘My Aunt Trish lived near us but her children didn’t so she came to rely on taxis to get about. They proved to be highly unreliable in that she never knew who was turning up, or at what time, and she needed physical assistance which she seldom received. Eventually, I took over ferrying her around, but although it was a privilege for me, she felt indebted.’ It was when Aunt Trish started paying her neighbour to take her out that Melanie had her “light bulb” moment. ‘Trish’s whole tone and demeanour changed: it was completely empowering for her to be able to say, “Jill, please take me to the hairdresser for 10am, then we’ll go shopping and we’ll be home by one…” I suddenly realised there must be many more like Trish in Havelock North, and that was the birth of Driving Miss Daisy. ‘The name of the business came to me in a flash. Someone in Canada was using it, too, but after sensible negotiation we ended up with the trademark here, in Australia and the UK too. Today, we have franchisees in all three countries, including 80 in New Zealand.’

Providing independence ‘Like many of the best ideas, the concept is very simple,’ says Jack. ‘Driving Miss Daisy franchisees are not just drivers but companions to their clients: they will come up the drive, help their client out of their home and into the car and check they have locked up. Clients are in charge of the journey, which might well involve a list of errands such as the driver popping into the Post Office or pharmacy en route. The key is that it enables people Melanie and Jack Harper franchise.co.nz – PUTTING PEOPLE IN BUSINESS

to have their independence back and allows them to do things easily – things they thought they might never do again.’ So successful has the brand become that companion driving services are now recognised by the NZTA and ACC, and Driving Miss Daisy holds the ACC contract for companion driving services throughout New Zealand. Total Mobility Scheme cards are accepted, offering up to 50 percent discounts in most regions, with NZTA and the local regional council paying the other half.

Rigorous systems mean no experience needed

Of course, this is a strictly regulated area – you can’t just set up on your own. Driving Miss Daisy now has over 14 years’ experience of working with Government departments, local councils and District Health Boards. ‘Our franchisees operate dedicated vehicles, and are supported by a variety of online systems that bring together all our years of experience – everything from booking to accounts to marketing,’ says Melanie. ‘We have a rigorous process with a selection panel to ensure that you have the qualities you need to do well, then a very intensive training course covers all aspects of the business so you will be fully prepared. ‘There are weekly and monthly reporting systems to help you stay up to speed, and regular contact from the franchisor team. It means you can do well even if you’ve never owned your own business before.’ And she says previous background is unimportant. ‘We have former nurses, policemen, aircrew and retail staff among our franchisees. As long as you have empathy and are energetic, you can succeed.’ Driving Miss Daisy franchisees are not restricted to operating a single vehicle. ‘Once you have learned the business, you can employ drivers and put on more cars in your exclusive territory,’ Jack explains. ‘One franchisee built up a nine car business in a low socio-economic area before she retired, which shows what can be achieved.’

Opportunities all over Driving Miss Daisy franchises start from $40,000 in rural areas, $45,000 in urban. ‘You’ll also need $30,000 for one of our custombranded vehicles – a bit more, if you go for one with wheelchair access,’ Jack says. ‘Of course, finance is available. We are looking for educated people who would like to build a business in a sector which is on a rapid growth curve. ‘In Auckland, we have immediate demand in Papakura and Titirangi, with several other territories around the country becoming available soon. Give us a ring and join a franchise that’s making a huge difference to people’s lives – while creating very profitable businesses for our franchisees.’

Advertiser Info

Driving Miss Daisy www.drivingmissdaisy.co.nz Contact Jack Harper P 0800 948 432 M 021 503 325 jack@drivingmissdaisy.co.nz

Opportunity: Business & Commercial

TIME TO SHINE Unlock your true potential with Paramount Services – there’ll never be a better time

hen Dan Totty took on the role of Wellington regional manager for Paramount Services five years ago, he brought with him a wealth of knowledge on people, account and project management – much of it relating to the cleaning and maintenance industry. Now he works with a local support team of four, as well as Paramount’s national support team, to assist and guide the region’s 25 franchisees. Dan is adamant that this is a great time to be considering a Paramount franchise. ‘As the old saying goes, as a franchisee you’re in business for yourself but not by yourself,’ he says. ‘This is even more true in today’s dynamic Covid environment where you need support and guidance from a stable, established industry leader. ‘A Paramount franchise is a great opportunity in 2022 because New Zealand’s cleaning industry is short of good people to perform essential cleaning services. We have a range of national and local contracts with excellent growth opportunities in several regions.’ Dan says Paramount’s local franchisees have performed exceptionally well over the past two years. ‘We were well-placed because our clients include a lot of essential services, such as banks, and as they learned to rely upon our professionalism so the relationships we have with them became stronger. ‘Of course, some clients did have to close their doors completely, but that same professionalism meant we also picked up some national contracts to replace them.’

What do you need? Paramount franchisees come from all walks of life, and all parts of the world, explains Dan. ‘What you need to succeed is a strong work ethic, determination and dedication towards achieving goals. It’s also important that you can learn how to deal and interact with people, employees and clients, as well as follow systems and accept guidance from the support team.’ Anything else? ‘Oh, physical fitness is a must, and proficiency in English helps, too.’ Dan says he gets satisfaction seeing Paramount’s franchisees working hard and achieving their personal or financial goals, whether that’s a better education for their kids or a better home for their family. ‘Right now, we have many opportunities for franchisees to grow their businesses,’ he says. ‘A husband-and-wife team, for example, can make good money with the work that’s available at the moment, but it needn’t just be about couples – we have franchisees who started on their own and built up a sizeable business employing a team.’

Your determination, our support When Nirav Shastri started looking for a business to secure his future, opportunity came knocking when he spotted a Paramount-branded vehicle in the street with the message, ‘Franchises available’. He was curious to find out more and requested an information pack. ‘After a couple of meetings, I was soon impressed by the whole transparent process. I learned a lot about the business – nothing is hidden,’ says Nirav, who is a qualified telecommunications technician. After checking out some of Paramount’s client sites and talking to his accountant, family and close friends, Nirav made the decision to invest in a franchise in the Wairarapa region. Finance was no problem, as Paramount has such a good reputation with the banks, and the

Nirav Shastri (pictured at top conferring with regional manager Dan Totty): ‘The business has well exceeded my expectations’

Franchise New Zealand

Autumn 2022

Year 31 Issue 01

comprehensive training ensured he was ready from the start. He launched in June 2021 and already has five staff on his team. ‘The business has well exceeded my expectations,’ Nirav smiles. As regional manager for the area, Dan Totty has had Nirav under his wing from day one and believes he will succeed in his business goals because he is a great communicator who is eager to learn. His determination to achieve has seen him quickly acquire a long list of qualifications to help grow his business beyond commercial cleaning, including an EWP (Elevated Work Platform) licence and his electrical testing and tagging certification. ‘This allows him to diversify into facility management, and broaden his potential income,’ says Dan. ‘Nirav has also been earmarked as a workplace assessor to assist with training others. As a result, he and his team can be earning money all hours of the day.’ Looking back, Nirav is thankful for Dan’s support through the whole process of establishing and growing his Paramount business. ‘Dan works hard to help me reach and fulfil my goals, and is always there to call on. I plan to build one of the biggest and best Paramount franchises in the Lower North Island, and I know I can rely on him to be there for me as I work on doubling our turnover in the next 12 months.’

Questions please Thanks to Paramount’s 43 years of experience and award-winning franchise system, getting started in your own business generally takes just 8 to 12 weeks from initial enquiry to ‘feet on the ground’. ‘We have a professional and systematic approach to recruiting and training, starting with finding out who you really are, why you want to become a Paramount franchisee and what you want to achieve,’ says Dan. ‘We also require you to complete the FANZ Franchisee Pre-entry Online Education Programme, to get a good understanding of how franchising works. The more you know before you start, the better. ‘Ask the franchisor as many questions as you can,’ he advises. ‘Some of the best franchisees I’ve recruited have asked hundreds of questions. I’ll often spend half a day at a coffee shop somewhere for our first meet. ‘Continue to ask questions throughout the entire franchise journey,’

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

he adds. ‘We meet with all our franchisees regularly to offer assistance, so listen to people with experience and continue working on your personal development. That way, you can grow the business you want with the support and experience of one of the country’s best franchisors behind you.’

The time is right As for the future, as the country cautiously opens up and some sense of normality returns, Dan believes Paramount is well-positioned as the commercial cleaning industry’s environmental leader, as well as the service provider with the most reliable and dependable operators. ‘Our sustainability programmes, adoption of new technologies, and excellent people management set us apart from the competition. ‘With support from our franchisees, we’re well on the way to meeting our target of a fully-electric vehicle fleet by 2025, and we even offer new franchisees a $5,000 discount on the franchise fee if they purchase an electric or hybrid vehicle. ‘Right now, there are a number of excellent opportunities for those with the desire to grow. Although various industries out there are doing it tough at the moment, Paramount is well placed with our systems, our people and our leadership team all helping to make our franchisees’ businesses grow. ‘It’s the perfect time to take advantage of gaps in the market, so contact us now to find out more about owning your own business with Paramount.’

Advertiser Info

Paramount Services www.paraserve.com Contact Dan Totty P 0-9-376 7850 M 021 925 504 dtotty@paraserve.com

Health & Beauty

The success of Caci’s franchisees is down to on-the-spot enthusiasm combined with top-line support franchisees have been with Caci a very long time and many, like Alicia, have opened second clinics – even during the pandemic. Our goal is to open more clinics and help franchisees enjoy their journey into a business of their own. ‘We have already opened six new clinics this year and have identified a number of key target areas throughout the country, including Northland, Auckland, Whakatane, Coromandel, second outlets in Rotorua and Dunedin, Manawatu, Levin, Timaru, Oamaru, the West Coast and Southland. Some of those areas definitely have the potential to be multiclinic operations, too.’

The clear market leader

MORE THAN

SKIN DEEP A

licia Nixon may have been surprised and delighted (and just a little tearful) to be named Retail & Hospitality Franchisee of the Year, but no-one could be prouder of her success than Penny Chapman. Alicia owns the Silverdale and Warkworth franchises for Caci, the skin and injectables business, and Penny is the company’s General Manager. ‘Having been a franchisee myself, I understand the effort it takes, the value of building the right team around you, and the importance of having supportive family and friends when you first get going,’ says Penny. ‘I am so proud of Alicia’s success in winning the title against some very stiff opposition in the most hotly-contested Franchise Awards for years.’ In her acceptance speech, Alicia herself said, ‘I couldn’t have done it without my team, my family, and the support office at Caci – they are amazing, they’re always just a phone call away.’

A passion for the brand Penny Chapman has been with Caci since 2009, starting as National Sales Manager and then becoming a franchisee herself with successful clinics in New Plymouth and Taupo before selling them (one to another Caci staff member) and being asked to re-join the franchisor team. With all that valuable experience under her belt, she remains passionate about the brand. ‘In December, I went to help open our brand new Caci in Whanganui,’ she says. ‘I talked to many customers and it always feels so good to hear them say how much they trust Caci and how excited they are for us to be opening in their town. Penny Chapman

‘Today, the Caci brand is growing, and stronger than ever. Some of our

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

There are now nearly 70 Caci clinics in New Zealand supported by a team of specialists in everything from training to marketing, and the franchise has become the clear market leader in skincare and cosmetic medicine. An innovative subscription and membership package makes their services affordable, while offering cashflow and loyalty benefits for franchisees. ‘It’s a very effective model, and enquiries, treatments and subscription sign-ups all continue to rise throughout the country,’ Penny says. So where do Caci franchisees come from, and what motivates them? ‘You might expect them to have beauty industry backgrounds, but actually that’s not required and we have always had a mix of people stepping up to run their own clinics. A lot of ex-corporate people have been just itching to get out and build their own future – marketeers, accountants, businesspeople, etc. The one thing they all have in common is an absolute passion for this industry.’

Champion of the regions ‘We’re currently seeing high levels of interest in the franchise. I think this stems in part from people asking themselves over the last two years what they really want from life. Caci obviously lends itself to urban areas, but Auckland and Wellington aren’t the centre of world, and many of our franchisees want to be in business with a great brand somewhere with a slower pace of life. But that doesn’t mean less profitable – some of our best-performing clinics are outside the main centres.’ Based in New Plymouth herself, Penny is a champion of the regions. ‘During Auckland’s lockdown, I was still able to travel to clinics, and was particularly proud of the resilience of our franchisees – they were able to navigate an ever-changing world, and constantly changing health requirements. The whole Caci team worked very hard to ensure our franchisees were up to date with all the directives and understood their obligations, which meant their clinics could be open within the constraints and their businesses could continue.’

Two investment models Caci has a number of prime locations available with investment levels from $125,000 +gst. There are two models. The first is the classic, where the franchisee owns the clinic and focuses on customer service and management, employing qualified staff to conduct consultations and treatments. The second model is the mini-clinic for smaller areas, where the nurse or skin therapist also owns and manages the business. ‘If you have a passion and desire to help others, and a good head for business, talk to us about areas,’ Penny invites. ‘Our business Advertiser Info development team share a deep Caci understanding of our brand from www.caci.co.nz/franchising A to Z, so you can be assured Contact you’ll have all the tools you Penny Chapman need to run a highly successful P 0-9-320 2614 business. Join Alicia in our franchisesales@fabgroup.co.nz winning team – call me now.’

Passionate about natural health? Join the Health 2000 Group today! You will receive: •

The opportunity to be part of a leading Kiwi co-operative

•

A low-cost membership

•

Fantastic buying power with a large range of brands

•

Supportive training systems

•

Operational support with entrepreneurial freedom.

If you desire to run your own wellbeing business contact: Alan Morpeth alanm@health2000.co.nz | 021 655 920

www.Health2OOO.co.nz

Like working outside? A Crest PropertyCare franchise could be the key to securing your financial future

Commercial buildings and business premises need regular exterior maintenance. Crest PropertyCare franchisees provide profitable services like Pure Water Window Cleaning, grounds maintenance and exterior cleaning. Our franchisees receive a high level of operational and administration support. We invoice the customers, remit contract payments twice per month, and look after your accounts and GST returns, allowing you to focus on growing your own successful business.

To find out more call for an info pack on 0800 273 780 | crestpropertycare.co.nz 34

Franchise New Zealand

Autumn 2022

Year 31 Issue 01

Opportunity: Home & Building

Breaking All Records

Derek Lilly: ‘These figures are staggering!’

Dream Doors franchisees have been shattering sales records throughout the country. Now there’s a new opportunity from the same team

erek Lilly can’t stop smiling. The Dream Doors franchisor has always been proud of the kitchen renovation business he co-founded in the UK before bringing it to New Zealand, but he’s especially proud of the way that the company has responded to the challenges of the last few years. Now there’s a new opportunity about to be launched. Our editor asked him to tell us more. I gather 2021 was a record year for Dream Doors. How well did you do? 2021 was a fantastic year for Dream Doors – our best year ever. We exceeded our previous year’s sales by a remarkable 62 percent. Even for me, these figures are quite literally staggering! That’s impressive, but I have to ask – did the growth look good because 2020 was such a bad year? It’s a fair question – many businesses experienced terrible figures in 2020 as Covid-19 took hold on the nation. But 2020 had also been a record year for Dream Doors, with sales revenue up on the previous year (2019) by 12 percent. So has that growth come through adding new franchisees, or have individual franchisees seen increases too? It’s a mixture of both, actually. We have appointed six new franchisees in the last 18 months. One who has been with us just over a year returned sales figures of more than a million dollars, which is a tremendous achievement. But it’s the established franchisees who have been the real backbone of growth within the franchise. I think I’m right in saying that every Dream Doors franchisee who joined pre-Covid had a record sales year in 2021.

at home during lockdowns so they decided to use the travel money to upgrade their homes. This is definitely carrying on into 2022 and we see it being this way for some time to come, which is why we’re launching our new franchise brand – Dream Bathrooms. Same reputation, same support, same systems but a brand new opportunity. Now, this is our Success issue, so can I ask how you got Dream Doors into this position? I like to think we’ve learned from everything we’ve done, good and bad, and a few years ago we created a Franchise Management System (FMS) which allowed our franchisees to have total control over their businesses. It brings together every aspect – marketing, enquiries, sales, ordering, safety, customer feedback, business ROI and more – to increase sales, efficiency and client satisfaction. It’s an award-winning system which enabled franchisees to cope with the massive sales increases of recent years, and Dream Bathrooms franchisees will benefit from it right from the start. We have a very strong management team with over 40 years of Dream Doors management experience, so when the initial restrictions and lockdowns came into force, we immediately implemented new strategies for our customers’ safety. One of those ideas proved to be a winner, too – we introduced video calling with customers and analysed their kitchen from their video and still pictures, enabling us to quote for the work even without site visits. The FMS enabled us to send out quotes to the customers the same day as the video call. Innovation is our secret! So tell me about the new franchise?

One franchisee who has been with us for 10 years recorded $1.85 million of sales and then did another $500,000 which he didn’t have time to include in his sales figures before the Xmas break! As you can imagine, he and his fantastic Christchurch-based team have been very busy, and getting people’s kitchens completed before the break took priority.

Our franchisees drive the innovation within the brand. They are awesome people, who are not just business partners in the Dream Doors brand, but who are also friends. We share our thoughts, problems, solutions and therefore we make a fantastic team… The Dream Team! And now we want to expand the team with new franchisees as we launch Dream Bathrooms.

I know that during the pandemic, home restoration was one of the things people were willing and able to spend money on, but you say that the trend was there even before Covid?

Dream Bathrooms will mean new opportunities for new franchisees throughout New Zealand.

The figures show that the trend was definitely there before Covid. Our refacing method – which involves removing and replacing doors and drawers to create a complete new look – proved to be very popular, because of its low cost compared to a full remodel.

You don’t need trade experience – you need to be a great organiser and a great salesperson – so if that’s you, get in early and talk to me before the launch. Given our past success, the prime areas will be snapped up fast!’

With low interest rates, soaring house prices, and a housing shortage, it was a perfect storm, and the pandemic only accelerated the trend. People couldn’t travel overseas and they were spending a lot of time franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Advertiser Info Dream Doors (NZ) Ltd www.dreamdoors.co.nz/ franchise Contact Derek Lilly P 0800 437 326 M 027 213 5133 del@dreamdoors.co.nz

Opportunity: Food & Beverage

Franchisees explain why The Coffee Club works for them in all sorts of ways Sarith Thong

Come Out On Top S

arith Thong defines success in business as achieving goals, being profitable and having a high staff retention rate. ‘Having a great team is a sign that you’re doing a good job. Take care of your team and they take care of your customers and business.’ Sarith and his wife Helen know all about success. Their Takanini outlet of The Coffee Club won them the Westpac Supreme Franchisee of the Year title in 2019 and, despite all the trials of Covid, their second at Manukau Supa Centa was recognised as a finalist in the 2021 Awards. ‘Awards aren’t just about us, though,’ Sarith points out. ‘They belong to everyone with us and behind us, from our staff who serve the customers every day to The Coffee Club’s franchise team who guide and support us. We couldn’t do it without all of them.’ And the Awards judges agreed – The Coffee Club was named 2021 Retail & Hospitality Franchise System of the Year, a title it has won five times before along with two Supreme titles (see page 24). The Coffee Club’s franchisees have won numerous Awards over the years, too.

Using systems to make a difference Talking about his two cafés, Sarith explains, ‘We took on the second once our first was already performing well and we were ready to grow. Manukau was an existing café with a lot of potential but needed some fresh energy. We brought what we’d learned in Takanini, and focused on applying the systems and staff training to change old habits. Customers really started to notice the difference and the results followed. ‘The Coffee Club at the Supa Centa is now steadily doing $10,000 more in weekly sales than when we first took over – it just shows what you can achieve with The Coffee Club’s excellent training and systems, which are clear, easy to follow and very effective. You quickly see why the company has won so many Awards: the tools are there to lead you to success, and the brand adapts and changes with the market.’

of a number of multi-site franchisees now, proving that the business is designed to grow with you,’ says Andy. ‘We’re always on the lookout for the right people to work with. We are proud that many of our franchisees have been with us eight or nine years, like Sarith and Helen, or even longer. That’s proof of the business’ longevity and the team culture we have built.’ Sarith agrees. ‘Having a good brand and a great team supporting all the franchisees has been key, especially since Covid. At the start of 2020, nobody really knew what a lockdown was or what to expect, but the support team was in constant communication with us and listened too, and we all figured it out together. ‘Every time Covid flared up after that first lockdown, they presented us with options and step-by-step guidance for making decisions like whether to open for takeaways in level three. We already knew the value of a supportive franchise in everyday operations and marketing, but this was another level of support through crisis. It proves what a great investment we made that we’re still seeing the benefits years down the track. ‘We’re all looking forward to getting back to a bit more normal this year, and I’m proud of what we’ve accomplished despite the challenges.’

Could it be you? The Coffee Club has opportunities throughout the country for franchisees looking for a fresh start and potential to grow. ‘We already have a number of key growth areas identified, and if you want to look at another area then we know what to look for to get you off to the right start,’ says Andy. ‘With the option of two different store models to suit the market, location and individual franchisee, the opportunities are endless. Investment in your own café starts from $400,000.

A business that grows with you

‘We’re looking for people who are passionate about our vision and our culture of good food, great service and excellent coffee. Right now, we know a lot of people are searching for a change of pace or a different lifestyle in a different region. Well, Advertiser Info owning your own business could be The Coffee Club the change you’re looking for – and www.thecoffeeclub.co.nz The Coffee Club can provide you Contact with the tools you need to succeed.

The Coffee Club was brought to New Zealand in 2005 by co-directors Brad Jacobs and Andy Lucas and has since grown to become a household name here with 65 cafés across the country. ‘Sarith and Helen are one

‘Who knows? One day, it could be your name on one of those Awards!’

While the last couple of years have been hard for everyone in hospitality, Sarith says that although there have been restrictions, they have been keeping staff and customers happy. ‘Consistency and service are key – we had the chance to prove ourselves to the community before Covid hit, and whenever we’ve had to close for lockdowns our customers are always eager to come back to us.’

Franchise New Zealand

Brad Jacobs P 0-9-304 0008 M 0275 263 333 b.jacobs@thecoffeeclub.co.nz

Autumn 2022

Year 31 Issue 01

Franchise Management

why franchisee satisfaction matters Franchize Consultants share best practices to build excellent franchises

ranchisee satisfaction is important for everyone in franchising – franchisors, franchisees, potential franchisees and staff alike. Franchisee satisfaction, like customer satisfaction or job satisfaction, is connected with outcomes that really matter to the culture, long-term health and sustainability of a franchise system. ‘At Franchize Consultants, we report on more than 40 different franchisee satisfaction measures,’ says managing director Dr Callum Floyd. ‘Here are five reasons why measuring and working on franchisee satisfaction is important.’

Choosing to franchise your business? Or improving an existing one Get award winning help at every step

1. Satisfied franchisees recommend their franchise to others. This is important for a franchisor that wants to grow a franchise network and attract high quality franchisees. It is also valuable to established franchisees, as it helps maintain the resale value and exit potential for their businesses. 2. Satisfied franchisees would purchase the franchise again. This is an important validation for potential franchisees, but also important with multi-unit franchise networks because satisfied franchisees are more likely to want to buy second and subsequent units. Some companies, like McDonald’s in New Zealand, for example, have individual franchisees with more than 10 franchises. 3. Satisfied franchisees keep their businesses longer. Franchisee tenure is an important concept in franchising, with great franchisees staying longer before selling. This helps drive franchise system size (as new franchisees take on new territories rather than existing ones), unit-performance and franchise system management efficiency (as franchisees are more experienced). In some companies we have worked with, even after 10-15 years, very few franchises have ever been re-sold. 4. Satisfied franchisees help keep better franchisee-franchisor relations. There is good evidence that high levels of franchisee satisfaction are associated with both more positive franchisee-franchisor relations and lower levels of conflict. These factors are important for the culture of the franchise system, its performance focus and the ability to innovate and adapt to a changing world. 5. Satisfied franchisees are more likely to be associated with higher levels of performance. Franchisee performance is vital as a driver of both franchisee and franchisor returns. Put simply, the happier a franchisee is, the more likely they are to focus on advancing their business than critiquing their franchise.

Good franchisors measure franchisee satisfaction

The best franchisors – including many of the winners in the Westpac New Zealand Franchise Awards – carry out regular and independent surveys of franchisee satisfaction to check their own performance. Franchize Consultants undertake regular surveys for a number of franchise companies, and operate a survey instrument that can provide results against a New Zealand franchising benchmark.

More detail Callum says, ‘Serious franchisors make franchisee satisfaction one of their most important annual objectives. Great franchises make franchisee satisfaction a key result area and look forward to what insights a regular and independent franchisee satisfaction survey can bring. Contact us to find out more about the benefits of surveying your franchisees.’

Advertiser Info

Franchize Consultants www.franchize.co.nz Dr Callum Floyd P 0-9-523 3858 M 021 669 519 callum@franchize.co.nz

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Get the right advice. Talk first with New Zealand’s longest established, largest and most award winning team. Work with a company engaged on major projects with many of the biggest and best emerging names in the franchise sector.

Brilliant Commercial Cleaners

Find out why. Call Callum Floyd (09) 523 3858 or email callum@franchize.co.nz www.franchize.co.nz Six times winner service provider of the year

Buying a Franchise: Financial Matters

THE NEW NORMAL Daniel Cloete from Westpac on finding and funding business opportunities in a changing world

s the Westpac Economic Overview reported recently, 2022 is shaping up to be ‘another challenging year’ (see page 16). While the economists expect a return to firm levels of economic activity over the coming year, they are forecasting significant differences across sectors and regions. From a franchising point of view, some customers and systems are going exceedingly well, while others are really struggling. The staged openingup of the borders and the economy will support recovery in some of these areas, but it’s not clear how fast. Looking ahead, we need to consider the broader economic cycle and the influence of rising interest rates on disposable income. So what does this mean for anyone looking to buy a business? Something that stood out in the latest Franchising Confidence Index was that while expectations for access to finance, availability of suitable staff and operating costs were particularly negative, one thing that was positive was the availability of suitable locations – something that may represent an opportunity. Buyers may be able to negotiate lower prices for businesses that have

Love reading? Love sharing books? Love people?

had a rough couple of years, or find that site they always wanted at the right rent ratio. Landlords may be more negotiable on contribution towards fit-out, reduced rental bonds, and no rent periods during the start-up phase.

Daniel Cloete

So, while it’s important to pay heed to the risks, keeping your finger on the pulse and ensuring you have the right financial advice could help you to capitalise on some golden opportunities.

Availability of funding The good news is that, compared to historic averages, business interest rates remain very low and interest rates should not be a negative factor in getting business funding. However, funding (especially at the lower end where personal assets tend to be involved) has become more cumbersome. This is due to several factors, including the effects of Responsible Lending

I bought a Pit Stop franchise

If you’ve ever dreamed of owning your own bookstore then we’d love to hear from you. Right now the ORIGINAL Poppies franchise bookstore is on the market and could be yours tomorrow.

After 16 years owners Pam & Brett in Havelock North are looking for someone special to take over this thriving business. And YES you can have it all: loyal customers, amazing stock range, gorgeous furnishings, operating systems – plus plenty of scope to add your special touches.

Step into your new bookselling life with over 45 years’ experience in the business at your fingertips. Add the collegiality of other Poppies owners and your journey starts with all the advantages that shared knowledge and experience can provide.

Poppies…

your own bookstore – think about that! Contact Tony Moores (Owner/Director Poppies Group Limited) 021 828 818 tony@poppiesbooks.co.nz

and I’ve never looked back Franchise opportunities nationwide. Call Les 027 222 7487 for a chat. Visit www.pitstop.co.nz/franchising Franchise New Zealand

Autumn 2022

Year 31 Issue 01

requirements and the CCCFA legislation (Credit Contracts and Consumer Finance Act). These are designed to protect the average borrower, which is a good thing, but have led to a lot of additional compliance requirements. I advise engaging your bank and accountant early to make sure everything is in place in a timely manner.

Working capital - cash is king Right now, cash is crucial to business survival – even for businesses that are making a profit. There are many examples where businesses must order stock (and pay for it) well ahead of time because of supply chain issues, while their customers are not paying them until the work is completed. This means that the business’s working capital blows out on both sides (debtors and creditors), which can lead even companies with overflowing order books into serious strife. They should involve their bank early and not try to manage it at the last minute. After the last two years, most business owners will know their income and expenses better than ever before, which is great. Being able to forecast accurately and understand when shortfalls might arise, and how much they will be, can mean the difference between paying creditors on time or falling behind. Understanding your cash cycle can help put in place the right working capital facility to get you through those quiet periods without having to keep going to the bank for help.

Buying a franchise can improve your options So, are the banks still lending? In general, yes – there is plenty of liquidity in the market and the banks have plenty of money to lend, provided the fundamentals of the business are sound. However, they are cautious, and more willing to lend to some industries than others. Your ability to borrow money against a business would be restricted if the industry in which it operates is struggling. This is where buying a franchise business can actually improve your chances of getting lending approved, especially if you are buying into a recognised brand with a history of viability throughout the economic cycles. One thing is for sure – it is more important than ever to find a bank that understands you, your business, and your future plans. Choosing a bank that has a strong relationship with, and understanding of, the franchise can significantly improve the chances of getting a loan approved. As always, getting into business can be risky but it can also be rewarding. When considering the franchise opportunities presenting themselves now, first look at the different industries represented and ask questions including: • Is there a real need for this product or service? • How stable is that need? • How big is the market and is it growing? • How much competition is there? • How good is that competition and how long have they been in business? • How does the current economic cycle influence this business? • Is the franchise part of a reputable operation with a strong brand? • Are there several franchises in the industry to choose from? • What are the points of difference between each competitive franchise? Once you’ve found a franchise opportunity you like, that’s the time to bring in the professionals, including a good franchise accountant, lawyer and bank. Take your time, take advice, and do more due diligence than ever. That’s the way to find out if it really is a golden opportunity.

About the Author Daniel Cloete is the National Franchising Manager for Westpac. For more information, contact your local Westpac Franchise and Business Banking Specialist on 0800 177 007 or email: franchising@westpac.co.nz The information contained in this article is intended as a guide only and is not intended as an exhaustive list of matters to be considered. Persons entering into franchise agreements should seek their own professional legal, accounting and other advice.

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Build yourself a life full of French joie de vivre! Are you looking for a fun & profitable way to take control of your life? FRANCHISE OPPORTUNITY NATIONWIDE • Full training & systems provided • Full turnkey solution provided • NZ’s most unique and visually stunning franchise • Qualified chefs not required • Deliciously different food with WOW factor! For further information contact us on franchising@mdcnz.com or call Sheena on 027 465 0101

www.maisondecrepes.co.nz

NZ’s first Micro-Roasting coffee franchise

With 12 operational stores around the country and 20 forecasted for the next year, Black & White Coffee Cartel is NZ’s fastest growing coffee franchise. Put your margins back into your pockets by roasting your own coffee beans onsite.

2x Auckland

Turnkey Solution Lower Entry Fee Buying Power

16x Christchurch 1x Ashburton 1x Timaru

Initial Training & Ongoing Support Improved Margins through Onsite Micro-Roasting (extra $25k/year on average)

Nationwide Opportunities Available

Unique Look & Feel (check us out on Google or Facebook)

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The Highest Customer Reviews Of The Coffee Franchise Industry!

Contact Tony Yin: 022 630 6622 OR tony.yin@blackandwhitecoffee.co.nz

Opportunity: Food & Beverage

Anchor distribution franchisees are stronger than ever thanks to support and consultation

COOL UNDER PRESSURE A

nchor is not only one of the best-known names in New Zealand – it’s one of the best-known Kiwi brands around the world. But not many people know that the Fonterra subsidiary is also one of our largest franchises. Shannon Davidson, National Franchise Manager for Anchor, explains. ‘Our network of 49 franchisees sell and deliver 70 percent of Fonterra’s consumerbranded products such as Anchor, Mainland and Primo. With 38 depots and over 175 trucks on the road, they deliver to over 20,000 customers including cafés, schools, bakeries, dairies, supermarkets and other locations.’ So how did the franchise fare during the last two years of lockdowns and restrictions? ‘We’re privileged to be in an industry that’s deemed essential, and our products provide an excellent source of dairy nutrition to New Zealanders,’ says Shannon. ‘That meant we were able to continue operating but, of course, turnover was hit and franchisees suffered, too. We responded by providing support across a broad range of areas, from financial to health, safety and wellbeing. We also helped them develop robust cashflow plans and suggested ways to improve performance.’ Another big positive to come out of the pandemic was the way the business model changed to accommodate new technology, says Shannon. ‘As well as our regional meetings and the annual conference, we have always had regular face-to-face meetings with our franchisees. Our regional sales teams meet each franchisee every month, while our business consultants meet every quarter to discuss business performance, share best practice ideas and provide individual support and assistance.

• • • • • •

Communicate effectively Strong sales skills and experience with a real desire to deliver growth Solid business acumen Understand how to motivate and manage people Can-do attitude and not afraid of hard work; physically fit Leadership qualities

In addition: • • • •

Logistics & distribution experience is valuable but not essential A basic level of financial acumen (not critical, as we can teach this) Not averse to driving trucks (when they need to) Capital requirements to purchase the business

‘For anyone who has these attributes and is looking for an opportunity to partner with one of New Zealand’s best known names, contact us now!’ invites Shannon. ‘You’ll be supported by one of the best franchise systems in the country.’

Advertiser Info

Fonterra Brands (New Zealand) Ltd www.anchordairy.com/nz Contact Anchor Franchise Recruitment Team anchorfranchise@fonterra.com

‘As a result, our franchisees all came through relatively unscathed and gave us some great feedback on how our actions strengthened the franchisor/ franchisee relationship.’

Playing a team game Covid might have been a new challenge for everyone, but the Anchor franchise has almost 30 years of experience to draw on – not to mention the resources of one of the country’s largest businesses. ‘We’ve always run multiple projects to improve our franchisees’ business model and profitability, and we recognise that our head office team are not the only experts when it comes to running our franchise businesses, so we engage franchisees to take part in working groups on new projects and share their insights and feedback for the good of all. In addition, we have a Franchise Leadership Team, a key stakeholder group of eight franchisees elected by their peers which meets with the directors quarterly to represent the whole network. ‘And our experience with Covid has encouraged us to increase interaction further with an online platform. Now we regularly hold online meetings that allow us to offer additional support. For example, we recently arranged an Omicron response online call for our franchisees – they have sizeable teams so being clued up on what to expect and how to manage is important. The session was really well received.’

A name to trust There are currently a number of Anchor franchise opportunities around the country for people with the skills to operate a fast-moving distribution business. ‘The capital investment required is over $1 million in most cases, so our franchisees have significant ‘skin in the game’ – and, of course, they expect a significant return on their investment, too,’ says Shannon. ‘We enter into a 10-year agreement with franchisees, so selecting the right candidate is critical for the success of their business and ours. We have a rigorous recruitment process and look for quality candidates that demonstrate the following: franchise.co.nz – PUTTING PEOPLE IN BUSINESS

NZ’s Favourite Milk! We’re looking for motivated, ambitious, sales focused business people to join our team! Owning an Anchor Franchise is a highly sought after opportunity with 50 Franchisees delivering millions of litres of milk per year! If you are fit, enthusiastic, commercially savvy, with a passion for business we would love to hear from you. Please email us today: Shannon.Davidson@Fonterra.com

NZ’s most loved dairy brands! Strong support National distribution Franchise opportunities starting at $750k 41

Food & Beverage

A secret special sauce, a signature serving bowl and fresh, healthy food – Katsubi has all the ingredients for success

SLOW FOOD

served fast

ow do you combine traditional slow-cooked flavours with the fast service required in a modern food business? Katsubi came up with a solution – and now the brand can be found on the street and in malls around New Zealand. For the first time ever, the company is advertising the opportunity for people to open new franchises all around the country. So what makes Katsubi such a winner? ‘People love the fresh taste of our Red Bowls, which combine freshlycooked meat and healthy vegetables flavoured with our unique Katsubi Sauce,’ explains Zoe Park of Katsubi HQ. ‘This enables people to select their own mix of salads and sauces, then add freshly-cooked hot meats or plant-based options to create the perfect combination for them. Our original recipe Red Bowl flavours can’t be copied – it is slow food designed to be served fast!’

Unique flavours Zoe runs through the menu. ‘As well as the Red Bowl, we’re famous for our Chicken DAK, crunchy fried 100 percent New Zealand chicken marinated in a special sauce which gives it a delicious tangy, spicy flavour. The recipe is a closely-guarded secret – the chicken is prepared in our own kitchens in Auckland and Christchurch and then cooked on the spot in each store. And we also have Katsubi’s own unique udon and ramen noodle options, as well as a variety of tasty snacks to suit any taste, any time. ‘The result is a very successful, very well-established and very profitable business model,’ Zoe says. ‘We already have several franchisees, without even advertising, and they are all going strong even after two years of Covid – in fact, our Hamilton franchisee actually opened during the pandemic. Another franchisee joined way back in 2015 and is still with us, which shows what a secure, stable business this is. ‘Katsubi is a 100 percent Kiwi-owned family business and we are very proud of our track record. Nationally, the company is a strong performer with significant brand awareness even compared to some of the global franchises operating here.’

KATSUBI STORES Auckland

Hamilton

Opening soon

Albany Browns Bay Glenfield Greenlane Manukau NorthWest Ormiston Rosedale St Lukes Sylvia Park Takapuna WestCity

Dinsdale The Base

Auckland City Birkenhead Christchurch City Hornby Newmarket Onehunga Orewa Silverdale

Tauranga Bayfair

Christchurch Northlands Riccarton

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Ready to learn?

Katsubi is looking for franchisees for new locations all over the country. ‘The opportunity is open to anyone interested in the hospitality industry with a passion for business and a desire to succeed,’ says Zoe. ‘You don’t need a food background or a specific skill set as long as you have lots of energy and are willing to learn – this is a very hands-on business.’ Most stores are open 9am-9pm or mall hours, depending on location. Franchisees learn to do the cooking themselves then teach others as the business grows. After 20 years, Katsubi has well-tried systems to follow in everything from food preparation and ordering to HR, scheduling and business management. Initial training takes place in Auckland and then there are regular visits and contact with each franchisee. ‘We have increased support levels as we responded to Covid and introduced new systems such as contactless pick-up,’ Zoe explains. ‘It means new franchisees will get the benefit of highly-experienced specialists in operations, marketing and planning as their businesses grow.’

Sustainable and profitable For new franchisees, total investment levels vary according to location and size. In general, the range is between $350,000 and $500,000. Katsubi’s track record as one of the most successful local franchised eateries in the country means that banks are supportive when it comes to finding finance for the right people, says Zoe. ‘They have seen how successful the business has been over the last 20 years, and how much focus we put on sustainability and profitability,’ she explains. Cheng Chen Li, who opened her Katsubi franchise in Dinsdale in December last year, agrees. ‘It was smooth, simple, and effective. The Katsubi team makes sure our investments are at the top of the list when considering many things, from location to operation. The brand management’s attention to providing support, as well as knowing the importance of the venture, was what made us feel confident that this was what we wanted. Everything has a system and it works out well.’

Taste it for yourself Katsubi is keen to find franchisees for streetside and mall locations in key cities and towns around New Zealand. ‘This is a proven business model which can deliver excellent returns for franchisees,’ says Zoe. ‘Our “slow food served fast” approach offers fresh, healthy food for everyone and has a wide appeal wherever we go. ‘Visit a store and taste Katsubi for yourself, then contact me – we’re keen to hear from people who share our passion.’

Advertiser Info

Katsubi www.katsubi.co.nz www.katsubi.com Contact Zoe Park M 021 880 278 franchise@katsubi.co.nz

FIELD MANAGER AWARDS The Field Manager of the Year Awards recognise the work of those individuals who are the first point of contact for franchisees, helping them set goals and develop their businesses, and enforcing standards when required. Entries were divided into two categories by franchisee turnover.

Field Manager of the Year - under $500,000 Winner: Nicola Moore, Clean Planet Hawkes Bay Nicola Moore is Field Manager for Clean Planet Commercial Cleaning in Hawkes Bay, working with Roy Boonen – the new Regional Master Franchisee of the Year (see page 27). She supports 33 individual franchisees, working with each of them on succeeding in business through delivering brilliant service to their clients. The goal is to make sure that their clients love them and don’t just see them as the provider of a commodity service. Nicola’s role includes delivering Nicola Moore of training, guiding them on how to be Clean Planet Hawkes Bay profitable in their businesses, and being available to help when issues arise. Nicola says, ‘I am heavily focused on brand alignment ensuring that the sustainability message and practice come through.’ The judges said her entry demonstrated that she fully understands the role of a field manager and how that relates to the overall success of the franchise system, which includes all stakeholders. ‘It is great to see how she spends time to give her franchisees her own knowledge, to help them grow and, in turn, grow the business.’ FINALIST: • Raewyn Stewart, Hire A Hubby

Field Manager of the Year - over $500,000 Winner: Gavin Carroll, Columbus Coffee The delay in presenting the 2021 Awards meant that by the time Gavin Carroll was named Field Manager of the Year, he had already been promoted to Franchise Manager – fitting recognition of his commitment to the success of the Columbus Coffee franchisees he helps. As if that wasn’t enough, he’d also been National Head Barista for the chain, sharing his passion for the perfect cup of coffee wherever he went. And as a former personal trainer, he is well suited to the task of helping franchisees develop the business, leadership and sales skills they need. He demonstrates a highly systematic approach to delivering business Gavin Carroll of success for franchisees, as well as for Columbus Coffee the Columbus Coffee franchise system as a whole. ‘My job is to deliver franchisee health as well as wealth,’ he told the judges – a phrase they particularly liked. ‘This was an excellent and very thorough submission,’ they said. ‘The role also has clearly articulated KPIs, which are important in measuring progress and achieving real results for franchisees.’ FINALISTS: • Colin Robson, Night ‘n Day Foodstores • Erin Gardner, Caci • Paul Pateman, Bakers Delight • Rajan Patel, Paramount Services • Stacey Bree, Pit Stop Awards sponsored by Franchise New Zealand media

www.mizin.nz

Franchise New Zealand

Autumn 2022

Year 31 Issue 01

Franchise Development

The Franchise Coach brings years of experience to the process of franchising your business

SAFE HANDS O

ne of the first home-grown franchises in New Zealand, back in 1985, was a company called Arano. Teaming up with the company’s founders, Laurel and David McCulloch appointed a network of franchisees to distribute freshly-squeezed orange juice around New Zealand. By the time the brand was sold to Frucor, 22 years later, New Zealand was already on its way to becoming the most franchised country in the world. That was no coincidence. As early pioneers in franchising here, David and Laurel had made it their business to find out as much as they could about this new way of doing business, travelling overseas to research the best ways to franchise and establishing a network of experienced mentors and advisors. They generously shared what they learned with other New Zealand franchisors, too, and in 1997 established their own consultancy, The Franchise Coach, to help other small businesses find success through franchising. After working with over 100 different franchise brands over the years, The Franchise Coach has now changed hands – and new owner Stewart Germann brings even more expertise to the business. A specialist franchise lawyer for over 40 years, Stewart has a wealth of experience and contacts, having worked with new franchisors, established franchises and overseas franchise brands over the years.

All the help you need ‘The Franchise Coach is a very well-established brand in New Zealand which has excellent systems and people in place,’ says Stewart. ‘I’ve worked with David for many years and know that the team has a lot to offer, including: • Initial assessment of a company’s potential for franchising • Feasibility studies • Preparation of manuals • System reviews for existing franchises • Financial modelling and analysis • Overseas expansion planning • Competitor analysis • Importation of overseas brands ‘I see there being a great synergy with my legal practice, helping franchises to put in place all the legal, financial and operational structures they need to succeed in the modern marketplace.’ Stewart says that this integration helps The Franchise Coach offer a total service which is both fast and good value, while not compromising standards. The company has advised new and existing franchisors all over the country, and has worked with businesses in every industry from retail and hospitality to rental accommodation and training.

How can you grow? David explains, ‘For years, people have come to us with a successful business and said, “How can I grow this? Could this be franchised?” Sometimes the answer is “No”, in which case we’ll tell them early on, but franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Stewart and Janice Germann with Laurel and David McCulloch

for others it’s “Yes, and this is what we need to do to make it happen.” It’s a source of great joy and happiness when we see companies we have advised get their first franchisees on board and start to grow into national brands.’ Stewart agrees. ‘If you have a successful business with a few branches, franchising is something you really should explore. Why put hardearned capital into opening more branches and employing more managers and staff when you can expand via a network of dedicated owner-operators with a real investment in every outlet? Franchising is one of the most efficient business models ever developed, but you have to have the right framework in place from the start – and that’s where The Franchise Coach can help. ‘We want to talk to people with a successful business they want to expand, entrepreneurs looking for new opportunities, and companies with an international vision.’

Overseas connections As far as international expansion is concerned, Stewart has developed a wealth of contacts over the years, especially in Australia, the UK, Canada and the USA. He has sat on the US-based International Franchise Association’s Supplier Board, and has a long history working with one of America’s foremost franchise consultants who specialises in exporting and importing franchise brands. ‘That means we can offer New Zealand companies a whole new range of opportunities, whether they want to enter overseas markets or diversify by developing an established overseas brand here,’ Stewart says.

Future growth David McCulloch says he will continue to work in the business, although taking more of a back-seat role. ‘Stewart and I have worked together for many years, and I am delighted he is taking the helm at The Franchise Coach. ‘Laurel and I are proud of everything that The Franchise Coach has achieved, the franchises we have helped start up or re-focus, and the many franchisors and franchisees who have found success as a result. We look forward to seeing the list continue to grow.’ Stewart concludes, ‘The Franchise Coach is a well-respected, awardwinning service designed to provide those seeking assistance with a comprehensive support package from franchise development, coaching and logistical support right through to financial modelling and legal expertise. Advertiser Info ‘If you are looking to franchise, want help reviewing your franchise structures, or are thinking of importing or exporting via franchising, talk to us first.’

The Franchise Coach www.franchisecoach.co.nz Contact Nationwide Enquiries P 021 276 9898 stewart@thefranchisecoach.co.nz

Buying A Franchise

MONEY MATTERS Philip Morrison looks at ten common questions about money that come up when buying a franchise

ranchising can be a great way to get into business for yourself, but if you’ve never been self-employed before then it’s important to be aware of the realities of owning your own business. That’s especially the case when it comes to financial matters. Here are 10 areas where newcomers often don’t know what to expect.

1. Set-up costs – what’s included, what’s not? Franchises come in many different types and sizes; you can buy a franchise for as little as $5,000 or more than $1,000,000. But however much you’re planning to spend, you need to know what is included and what is not before you sign the contract. When considering set-up costs, some of the common areas to investigate are: What does the franchise fee cover? Normally, it will cover the right to use the brand and systems – but what else is included? A launch promotion and initial marketing? Manuals? Training? Who pays for the travel and accommodation costs? Do you get paid while you are training, or do you have to allow for this when planning your budget? Is there a work guarantee or an income guarantee? When do they apply and for how long?

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NCHISE

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Jesters is more than just a pie shop! All new stores are equipped with a pie van, Kindo school fundraising and catering solutions W E ’ R E L O O K I N G for passionate franchise partners to bring our ‘pies to the people’! For further information email franchisee@jesters-pies.co.nz –––– JESTERS-PIES.CO.NZ

Set-up costs will vary considerably depending on the type of franchise you have chosen: for example, home-based, mobile or premises-based? Do you have to provide a rental bond? Are there any fit-out costs? Is the fit-out on a fixed price contract or just an estimate? Is external signage included? Do you require a vehicle? What type? Must it be new or second hand? Is signwriting included or additional? What equipment or initial stock costs will be incurred? Can items be leased to preserve initial capital? Any good franchisor will detail all the above prior to signing so that you don’t find yourself faced with unexpected costs. Each franchisor may include different elements in their promotional material, so it’s important for you to know whether or not such costs are included in the figure initially quoted to you. One question often overlooked is: have adequate provisions been made for professional costs – your lawyer’s and accountant’s advice? Who pays the franchisor’s legal costs? Are the costs of leasing negotiations allowed for?

2. Ongoing fees – how much, what for & when? All franchise systems require their franchisees to pay ongoing fees in some way. These fees are the life blood of the franchise system; they fund various services from the franchisor such as support, analysis and development, and also provide the franchisor with the return on their own investment. Ongoing fees, sometimes called royalties, management fees or licence fees, are separate to and additional to the upfront franchise fee you paid at the beginning. One question we are often asked is, ‘Can I negotiate the fees downwards?’ The answer is almost certainly no; fees have been calculated to support a certain level of services and return, and should be the same for every franchisee in the network. In addition to the normal ongoing fees, there may also be specific fees charged for other services. All of these fees need to be factored into your cash flow planning. In many cases, defaulting on paying your franchise fees will mean you are in breach of the terms of your franchise agreement and face the risk of losing your franchise.

3. Ongoing costs – what’s included? It’s important to realise that when you buy a franchise, you are running your own business. The ongoing fees that you pay will provide some Franchise New Zealand

Autumn 2022

Year 31 Issue 01

services, as detailed above, but you will be responsible for everything else: rent, rates, repairs, stock, equipment maintenance, point of sales systems, staff wages, KiwiSaver contributions, fuel, power bills, local advertising, etc, etc. All of these have to be budgeted for and included in your cashflow projections. The good news is that although you have to pay these costs, your franchisor should be able to give you a clear guide as to how much they will be and provide systems for you to calculate and manage them. Even better, the franchise should have benchmarking systems in place that allow you to compare how you are doing in each of these areas against other franchisees in the group, so that you can see where there are areas for improvement.

4. Sales projections – how are they calculated? Unlike costs, franchisors can’t know what sales you will achieve with 100 percent certainty – there are too many variables, including your own performance. It’s therefore important for you to ask how any sales projections were calculated to know how much reliance you can place on them in making your buying decision. Were sales projections based on existing franchisee sales currently being achieved within the system? Is your site or territory directly comparable to others? Are the projections based on trading in New Zealand or overseas outlets? Businesses often take time to get established, so how long does it usually take to reach expected sales levels? What are the assumptions used to create the sales projections – eg, operate 6 days a week for 10 hours a day, or 5 days a week for 8 hours a day? A franchise which has good benchmarking processes in place can provide valuable insights. Beyond that, consulting an accountant who has experience with the franchise you are seeking to buy can assist in this process. Finding like-for-like comparisons from actual data can create realistic sales expectations and targets for you, so that you know from the start what you need to achieve each week and can measure your progress. Talking to other franchisees in the system can give you insights about realistic sales levels and what you need to do to cover your wages and finance your borrowings. Having realistic expectations is essential.

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A respected partner to global carriers InXpress has established strong and lasting relationships with trusted courier partners around the globe and access to highly competitive rates. This leaves you free to concentrate on building sales, working towards your goals, and creating the lifestyle you want.

5. How do I pay taxes & GST? There are two main reasons for business failure: the first is lack of capital, so choose a business you can afford in the first place. The second, however, can creep up on you – not planning for your tax obligations. That’s why you need to work through a number of key questions with your accountant before you start your business. Do you put yourself on the payroll and pay PAYE once a month? What about KiwiSaver? Employer or employee contributions? Which payroll system should you use? Or instead of a salary, should you take drawings? Drawings are withdrawals you take as an owner that have no tax attached at the time, although it will need to be paid later. If you do take drawings, how do you record them in your books? When does the tax on the drawings become payable? Drawings will often move you from being a PAYE tax payer to being a ‘provisional tax payer’. It can be tempting to use the money for other things ‘in the meantime,’ so beware. The Accounting Income Method (AIM), which allows you to pay your income tax as you go, may merit consideration. There are various GST payment cycles ranging from monthly to six-monthly filing and different methods for calculating GST. This is a common area where cash flow suffers if you don’t get it right. For all these reasons, taking tax advice from an accountant before you start trading is critical to operating a business – the IRD doesn’t accept ignorance as an excuse.

6. What can I put through the business? This is one of the most common questions I hear from new franchisees. Operating a business means that you can claim certain types of expenses against tax, which is not the case if you’re a wage or salary earner. What you can claim, however, will vary depending on your individual circumstances. I often hear people saying things like, ‘My friend’s accountant said I could claim the household dog food as a security cost,’ or ‘My new designer wardrobe can be claimed as uniforms.’ Such bizarre or excessive claims

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Buying A Franchise are frowned upon by the IRD, which has benchmarks on all industry types. Any excessive personal expenses put through the business may trigger an IRD audit – a disruptive process for any business. The IRD do prescribe certain types of costs that can be claimed within defined parameters. Common areas include a proportion of home office expenses such as internet costs, a proportion of rent, interest, insurances, power, etc. Good record-keeping will be essential to follow these costs. As a rule of thumb, expenses claimed need to have a connection to deriving income: for example, filling the boat with fuel will be a deductible expense if you are a fisherman, but not if you operate a stationery store! Again, it pays to get advice from an experienced accountant on this to set realistic expectations on what you can and can’t claim.

7. When can I have a company car? It takes time to get a business up and running profitably, so unless you need one to operate then you will need to wait. You have to make the money before you spend the money, and leaving cash in the business is critical – you’ll need to spend it on more stock, more staff, more marketing or whatever before splashing out on a new BMW. Knowing your break-even point, reaching critical mass, paying all your taxes and operating costs will all help you achieve your ultimate goal. If you do need a vehicle, take advice on claiming motor vehicle expenses before you buy it. Being realistic on the type of vehicle is important – that Beemer may not be deemed appropriate for delivering spouting! Some vehicle types will attract Fringe Benefit Tax (FBT) while others allow your business to claim 100 percent of the operating costs without incurring FBT. Other questions include: how much of my vehicle running costs can I claim as a business expense? Do I need to keep a log book? Can I claim the GST on the purchase of my vehicle? What happens when I sell it? This is a complex area and each case needs to be evaluated on its own merits.

8. How much can I earn? This is a million dollar question, although the answer is unlikely to be ‘a million dollars.’ The real question is, ‘How much money can I take out of the business without damaging it?’ A one-man-and-a-van franchise is likely to

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produce a different result from a large restaurant employing 50 staff. Some questions you should ask yourself are: How much money do you need to live on? Are you comfortable with earning less than what you are being paid now until your business is established? Although some new businesses do offer a return from day one, most take time to be able to start paying you back. You need to find out how long this will take. The franchisor and other franchisees should be able to give you some guidelines, but using a specialist accountant who knows the franchise is your best bet. Putting together a business plan and a cashflow budget will assist you in establishing what income you could reasonably expect to earn before you sign.

9. How much will my business be worth? When the time comes to sell your business and move on, how much can you expect to get for it? Well, it’s just like selling your family home – what you can get for it depends on what someone is willing to pay. As a general rule, though, a high-performing franchise business with a recognised brand will be easier to sell than an independently-owned business. A successful business with good cashflow will fetch more than a struggling one. Profitability, a track record of consistent performance, a good location and good record-keeping all contribute to how much a business is worth.

10. Do I need to pay for advice? If you had a particular medical problem, you’d consult a specialist rather than your GP. In the same way, if you’re considering buying a franchise, consult a specialist franchise lawyer, banker and accountant (see page 54). They won’t be learning on you, and they’re likely to know the franchise system and the franchisor involved. They’ll know about the specific issues, set you on the right path and, ultimately, save you time, money, headaches and even tax. Having realistic expectations is important for your future success and your future happiness, so don’t try to save money or take short-cuts. Do proper pre-purchase evaluation. Remember, good advice pays, not costs.

About the Author

Philip Morrison is principal of Franchise Accountants, a specialist accounting practice which has worked with over 250 different franchise brands throughout New Zealand.

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LOVE YOUR LAND Franchise New Zealand

Autumn 2022

Year 31 Issue 01

Opportunity: Business & Commercial

PeopleCare’s first franchisee launches mobile workplace health monitoring at the perfect time

on site ON POINT Each PeopleCare vehicle is custom-fitted as a health monitoring clinic, taking occupational health testing to the workplace

raham Macdonald is eager to get started as the country’s first PeopleCare franchisee. Even as we talk, Hayley Taipari, PeopleCare’s Business Development Manager, is waiting to take Graham to pick up his brand new company vehicle. And this isn’t just any vehicle: it’s a workplace health monitoring mobile clinic, custom-fitted with leading-edge testing and diagnostic technology for hearing, vision, lung function and hand/arm vibration. PeopleCare takes occupational health testing and analysis to the industrial workplace – and it’s a massive opportunity. Franchisees don’t need healthcare experience – just an empathy with people. Graham is a qualified graphic designer with experience in sales and marketing. Working in Australia for many years, he produced health and safety induction videos and other material for mines. Returning to New Zealand, he looked for a good opportunity in the Bay of Plenty, and that’s when he found PeopleCare.

Lots of advantages ‘It’s a business which ticked many boxes for me,’ explains Graham. ‘No lease or rent to pay, because you can run it from home. No waiting for clients to come to you – you go to them. Flexible hours for balancing work, family and leisure, and an opportunity to use my sales and marketing skills in an industry I know a bit about. Above all, it’s a fastgrowing market backed by Government legislation.’ Graham continues, ‘From what I’m learning, workplace health and safety in New Zealand currently lags behind Australia but is in catch-up mode, especially for such high-risk industries as forestry, agriculture, residential and commercial construction, heavy engineering, port operations, painting and electrical work … the list goes on and on. For PeopleCare franchisees, this translates into almost limitless opportunity.’

Saving time, money and health As Ian Kebbell, the founder of PeopleCare explains, ‘New Zealand employers have statutory obligations for annual workplace health and safety monitoring of various kinds, but a lot of businesses operate in areas where testing isn’t easily available so their staff need time off to comply. That creates a “productivity disincentive“ for employers to support regular testing. By bringing the PeopleCare mobile clinic to site, time off is reduced to a far more acceptable 20 minutes or so per employee. It saves businesses time and money, and helps them take better care of their people.’ When Graham first met with Ian and his team, he was impressed. Company-owned mobile clinics in Auckland, Wellington and Christchurch have proven the concept with substantial portfolios of recurring work, while the system itself was developed by Franchize Consultants – one of the most respected names in franchising. The investment of around $200,000 +gst includes the mobile clinic which, as Ian notes, can be franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Graham Macdonald with his new vehicle

financed as an asset thereby reducing the capital required considerably. And Graham says there was one more factor that made it the right opportunity at the right time. ‘Covid-19 has made many employers far more appreciative of staff health and wellbeing. I visited numerous sites with PeopleCare’s trainer/technician Niki Lambert, and saw that not only were people thrilled to get the check-up so easily and for free – it also reflected positively on their employers, who were happy to pay for the convenience of having the service on site. I see the growth and income potential of PeopleCare taking me a long way.’

No health background needed While Ian is a former Wellington Free Ambulance paramedic as well as a successful businessman, Niki Lambert brings clinical laboratory qualifications and skills to the franchise. ‘As the first member of the franchisee support team, I’ve been involved in writing manuals and training programmes as well as managing software updates for testing and diagnostic equipment,’ Niki explains. ‘I’m also hands-on as the prime testing technician. For anyone with an empathy and interest in people this is a rare opportunity. Don’t worry about not having a background in health, wellbeing and occupational health – our internal and external training will quickly have you up to speed. ‘I find testing hugely rewarding, with regular feedback from employees on how much they appreciate their boss doing this for them. When there is a result that indicates an actual or potential health issue, our on-staff occupational health practitioner analyses and recommends mitigation actions.’

It’s going to be huge Hayley Taipari says it’s easy to understand why the existing mobile workplace clinics are so busy. Her enthusiasm for the benefits of PeopleCare is infectious. ‘I’m part of the support package for all new franchisees and will be helping Graham launch in the Bay of Plenty. It’s my job to show employers just how simple and cost-effective PeopleCare is for them. There may be some initial reluctance, Advertiser Info but I’ve yet to hear a complaint PeopleCare once we have started work – in fact, www.peoplecare.co.nz most clients quickly sign up for next Contact year. Once New Zealand picks up on Ian Kebbell PeopleCare, it’s going to be huge. ‘Now’s the time to contact Ian – and take PeopleCare to your region.’

P 0800 50 80 30 M 021 629 626 ian@peoplecare.co.nz

$90,000 per year... For only two days a week?*

You Want:

A proven business - This business system has been growing since 2009. Proven successfully in UK, Europe, North America and now in New Zealand. Low risk - This business has been designed with low risk as a key priority It is even pandemic proof (tested recently of course). Easy entry - One of the lowest entry points in franchising $63,750+GST** with the fastest return on investment (1218 months, on average). Simple to run - It couldn’t be easier, we’ve set up all the systems for you. Smart marketing - Automated process, we have evolved one of the smartest marketing systems available.

Limit ed B andranches Goin Ava g fa ilab st! le

You are:

Creative at heart - But you don’t need to be artistic (we train you). A people person - You’ll make close relationships with your clients. Empathetic - You want to make a difference to people’s lives. Organised - It makes things run so much more smoothly, especially with our proven systems. Ambitious - Able to start part-time but capable of expanding. Successful - You have a goal and mindset of being able to achieve (We give you the tools and systems to do that).

We do:

Everything for you - Training, Materials, Manuals, Advertising/Marketing, etc. Ongoing support - We’re always there when you need us. Materials updates - We are always keeping our product fresh.

Sound interesting?

Then you’ll be wanting to discover more about this rewarding, enjoyable, lucrative and fun lifestyle business! On-line meetings are currently being organised - For a casual chat and more information, contact us today (before they’re all gone): info@seasonsartclass.co.nz or call: 09 636 0099

*Up to $45,000 - $135,000 profit per annum for one - three days per week. **Includes all materials and advertising for your first course.

*Please note: Figures shown on this page are averages from recent data, actual results will vary depending on business environments.

You’ll also have plenty of time for summer holidays.

ready, get set Seasons Art Class has massive demand and new opportunities in areas large and small

veryone’s raring to go – franchisees and students alike. After two years of the pandemic, we have many full classes and our Open Days have been going gangbusters. Some of our franchisees have been opening new classes and venues to cope with demand, and others have a waiting list. There’s huge demand, and our franchisees are ready to benefit.’ David Craggs, who operates Seasons Art Class in New Zealand with his business partner Moira Hall, says that it’s exactly the sort of social activity with a purpose that so many people missed during the pandemic. ‘It’s a step-by-step art class that provides a place for students to discover themselves, learn techniques in a range of media from qualified tutors, and develop their skills in a sociable, relaxed setting. A series of wellproven 14-week courses keeps people coming back. ‘And it’s a very successful business model, too. We used to say that franchisees could earn up to $45,000 nett profit from working just one day per week, but we have found that franchisees who put in some effort can earn many times that from running more classes. We arrange the tutors, programmes, recruitment, venues (often local halls) and training, while franchisees promote and run the classes.’ Another advantage of Seasons’ business model is that franchisees have few fixed overheads: no expensive premises and no permanent staff. ‘The result is that you only really have costs to pay when you are running classes,’ David points out. ‘That’s been a big benefit during Covid – franchisees might have had to put their businesses on hold if a lockdown hit, but it wasn’t costing them. And with a maximum of 20 students per class anyway, distancing wasn’t a problem.’

Better than ever David and Moira have made some significant improvements recently. ‘In addition to an expanded role for principal tutor Ashleigh Blake, we’ve appointed a full-time franchise support person to help franchisees grow,’ says David. ‘On top of that: 1. We’re about to launch a new website which promotes the classes much more effectively for franchisees all round the country. The six-month project also includes a function making it easier for students to book and pay online, reducing the admin burden on franchisees. It also enables us to see how franchisees are doing and where help might be needed. 2. We’re developing more online training for franchisees. This delivers training to franchisees in manageable chunks, rather than requiring them to come to the office and learn everything in one go. It’s more flexible, enables franchisees to learn at their own speed, and keeps costs down, too. 3. We have refined our operating processes and put them all into an online manual so they can be constantly updated and easily consulted – this will be especially helpful as we expand further in the South Island. 4. We’ve launched a new chat function to help franchisees share experiences, share knowledge, ask for help and collaborate with us and franchise.co.nz – PUTTING PEOPLE IN BUSINESS

A fun social activity that’s also a great opportunity for franchisees

GROW each other. It’s helping everyone to adapt and grow more quickly. 5. We’ve expanded the range of local marketing tools available for franchisees. We’ve set up a direct order facility which simplifies ordering personalised flyers and other marketing material, and we’re also launching a social media management tool which can schedule franchisees’ posts into multiple channels, rather than having to handle them all individually.’

New options for investors With existing franchisees well looked after, Seasons has also been working to expand the options available to new franchisees. ‘Our new branch model encourages and rewards people who are keen to make the most of the opportunity by developing multiple branches, with reduced investment levels for second and subsequent branches,’ explains David. ‘The initial investment is $55,000 +gst, with an additional $8,750 +gst for the start-up kit including core materials for your first course and launch advertising. ‘We’re also developing a new rural option for smaller areas. Why shouldn’t places like Timaru or Hanmer Springs have access to the fun and fellowship of Seasons? These franchises will have a lower investment level as ‘hobby’ or ‘community’ franchises, but there’s no reason why they shouldn’t grow as large as the bigger branches given time. ‘With the two models, we’re looking to complete the Seasons network throughout New Zealand. In the South Island, we have major opportunities in Christchurch, Queenstown, Dunedin, Invercargill, Blenheim and Wanaka, as well as the rural centres. In the North Island, we’re looking for franchisees in Palmerston North, Whanganui, Masterton, Upper Hutt, Lower Hutt, Khandallah and Plimmerton, plus smaller areas. Our Orewa franchisee has just started classes in Puhoi (pop. 3,750), so you can see the potential!’

No experience required Because Seasons has developed the courses and provides the materials and tutors, franchisees don’t need art or teaching experience themselves. ‘The franchisee’s role is to market and organise the classes, and create the right ambience of fun and learning,’ David explains. ‘If you have some business experience, the ability to build new relationships, are good with the details, and want to create a successful and highly-profitable venture almost anywhere in New Zealand, then we want to talk to you. Contact me today.’

Advertiser Info

Seasons Art Franchise NZ Ltd www.seasonsartclass.co.nz Contact David Craggs P 0-9-636 0099 M 021 293 5652 david@seasonsartclass.co.nz

Westpac New Zealand Franchise Awards 2019

Winner

Service Provider of the Year

Reduce the risk when buying a franchise. Use our new online pre-purchase evaluation platform to find out if buying a franchise is the right fit for you! Enter your details into our purpose-built platform and get a full, comprehensive report, including financial and lifestyle evaluations, that will tell you if buying a franchise is the right choice for you. Developed by Franchise Accountants, with specialised franchise experience, this platform is the only one of its kind that compares your data with like-for-like franchises and businesses, along with your personal expectations and financial position.

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14/11/19 2:50 PM

Buying a Franchise

worth their weight

IN GOLD

Is the business you’re buying viable, sustainable and profitable? Franchise Accountants will find out

onna Rider has straightforward advice for anyone looking at buying a franchise: ‘Speak to everyone who knows anything about it but, above all, get a great accountant!’ Donna bought her Caci skin clinic franchise on the Kapiti Coast six years ago, and hasn’t looked back since. She wanted a change after her pressured job with the government and, having been a long term Caci client, felt it was a business she could enjoy. ‘But coming from a public services background and going into my first business was a big challenge. Realising the importance of due diligence and finding out what the numbers were really like, I got one of the bigger accounting firms to do it. They didn’t really understand franchising and I came from an environment in which I hadn’t had to deal with accounts, so it wasn’t easy. But once I’d bought the business, another Caci franchisee introduced me to Philip Morrison at Franchise Accountants and things began to make sense. ‘The financial side was a very steep learning curve for me, but Philip was able to make things easily understandable, and he seems to have infinite patience. He was able to explain things, not just from a franchising perspective, but in layman’s terms that I could grasp. Over the last six years he has always been responsive and acts rapidly when I need help. It would be easy to panic in the ups and downs of any business, but Philip is very good at keeping things calm and level.’

The franchise specialists

If only I’d known Now an experienced franchisee herself, Donna says that, ‘Having the support of a company as well-versed in franchise systems as Franchise Accountants is worth its weight in gold. ‘Had I known how easy they make it, I’d have gone to them for due diligence as well. Philip and his colleagues have the personal touch and a personal investment in you as a client. In fact my hubby, Steve, has a separate business that we want to grow and we’ll be going direct to Franchise Accountants for their advice.’

Meeting by chance For Carl Hastings, bumping into Philip Morrison was the best thing that happened to him. Carl had joined Armstrong Security straight out of school and, 10 years ago, was thinking of buying the branch of the franchise that he worked for. ‘But I knew bugger all about accounting,’ he says, with disarming honesty. ‘Philip and I go to the same coffee shop and we got talking and I immediately liked his approach. I got Franchise Accountants to do all the due diligence on the company for me and we’ve worked with them ever since.’ Just like Donna, Carl has found Franchise Accountants to provide the personal touch, and he now regards Philip as a business mentor. ‘I believe that they have the ability to make accounting understandable for anybody, as they put it in layman’s terms that anybody can understand.

In the last 10 years, Franchise Accountants has worked with more than 1000 franchise businesses in New Zealand and evaluated over 250 different franchise brands, giving the company an unmatchable working knowledge of franchising. Franchise Accountants are five-time winners of the Service Provider of the Year title at the Westpac New Zealand Franchise Awards.

‘I’m not an accountant but I am a businessman, and they are able to present things with such clarity that I’m a lot more savvy with figures than I ever was before. Franchise Accountants have held my hand every inch of the way and now do all my books, including my other business interests.’

As always, Philip and his team look forward to working with new clients. ‘If you’re evaluating a franchise business, make us your first port of call,’ Philip says. ‘We’ll help you to benchmark the opportunity and determine how it measures up in the three critical areas: viability, sustainability and profitability – and, as Donna puts it, “flush out any fishhooks!”

‘Whether you already own a franchise or are just buying one, contact us today to find out how we can help you,’ says Philip. ‘Our team has a wealth of experience in all sorts of franchises, and in these uncertain times, it is more important than ever for franchisees to have an accountant they can trust to really understand their business.

‘Then once you’re up and running, we’ll work alongside you to reduce risks and maximise the profitability of your investment on an ongoing basis.’

Philip Morrison and his team have evaluated hundreds of brands for franchise buyers franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Making a difference

‘Last year, we talked to every single one of our franchisee clients throughout the pandemic, and over 95 percent of them came through OK despite the devastation that lockdowns caused for many small businesses. That’s where getting the right advice fast can make a big difference, and that’s what we provide. Advertiser Info ‘So whether you’re buying a franchise or need help growing the one you already own, give us a call. We’re the Franchise Accountants – and helping franchisees is what we do.’

Franchise Accountants www.franchiseaccountants.co.nz Contact Philip Morrison P 0800 555 80 20 M 021 22 99 657 pmorrison@franchiseaccountants.co.nz

LISTEN before you buy

All franchise agreements put a lot of power in the hands of the franchisor. Whether a franchisor uses that power wisely or carelessly comes down to their character. Their character will have a huge impact on your experience as a franchisee and may be the most important thing you should assess before buying a franchise. It’s also the hardest thing to assess. But you can learn a lot by asking smart questions of other franchisees and listening closely to how they answer. Ask about how the franchisor communicates and how they act when challenged or wrong, how they introduce change, how they respond to franchisees struggling under personal circumstances and how they demonstrate that they have their franchisees’ best interests at heart.

LOOK BEFORE You’ll begin to get a sense YOU of how LEAP things really operate in that franchise system.

Franchising is a powerful way of doing Michael Bright business, but the same forces that make Specialist Franchise Lawyer franchising great also create vulnerability 021 2666 395 and risk. We know what works, what doesn’t, and how to respond to the issues that arise. We help with: · Assessing franchise opportunities · Advising on franchise agreements and other contracts · Franchise sales and purchases · Dealing with difficult situations

FRANCHISE LAWYERS North Shore Phone 09 414 9800

www.gazeburt.co.nz

go in with your

EYES WIDE OPEN Buying a franchise can be a great way to get into your own business – but there’s still an element of risk involved. That’s why using the right advisors is essential, says Simon Lord

f you’re thinking of buying a franchise, you’ll find you have a huge range of opportunities to choose from. There are around 600 different franchises in New Zealand, and they cover a huge range of industries and operating styles, from man-and-a-van operations to multi-million-dollar restaurants. Many of our best-known and most-trusted brands are franchises.

Listen to what is said, how it is said and what is perhaps glossed over.

Auckland Phone 09 303 3764

Buying A Franchise

But just because a franchise is well-known doesn’t mean that it will suit your own situation, and it doesn’t mean that every new outlet will be profitable, either. That’s why, if you’re looking at buying any business, you need to take good professional advice so that you can be sure you’ve made the right decision and enjoy the peace of mind you need to focus on growing your new business. Strangely, many people don’t bother to do that when it comes to franchises. Why not? Well, having talked to many new franchisees, it seems that too many people: 1. Assume that everything will be okay because the franchise has a good reputation; 2. Think that by not using a lawyer or accountant they will save money on professional fees that they need to invest in the business; or 3. They use an inappropriate advisor – the family lawyer, for example – who might be great at conveyancing but have little experience and few contacts in the franchise world. Alas, the people who take these appealing shortcuts often learn an important lesson the hard way. While franchising can be a great route into business for many people, it’s not right for everyone. Research carried out in Australia several years ago found that 20 percent of respondents admitted that they had no idea of what they were getting into when they bought a franchise. It suggested that people are prepared to pay $50,000 or $200,000 for a franchise, but they are not prepared to spend the time or money they should on finding out what they are getting into. Franchise New Zealand

Autumn 2022

Year 31 Issue 01

That’s not just scary – it’s crazy. One of the most common causes of franchisee failure is poor choice or inadequate research by franchisees. A small investment now can save a lot of distress later.

Don’t become a bad statistic The failure rate of franchisees in New Zealand is generally thought to be very low, but it can and does happen. Whether it’s the fault of the franchisee, the franchisor, or a pandemic, you want to get all the help you can to reduce the chances of it happening to you. It’s vital, then, to check out the differences between franchises to make sure that any opportunity really is as good as it seems to be. Here’s why it’s worth spending a little time and money on advisors, whether you’re buying a lawnmowing franchise or a million-dollar restaurant: You’ll save time (and maybe even money). Choose experienced advisors and they’ll probably have come across the franchise system you’re investigating before. Even if it’s new to New Zealand, the chances are they will be able to find out more about it from contacts overseas than you will. And if it’s a brand new system, they will at least know the characteristics to look for in a successful franchise. They might cost more per hour than non-specialist advisors, but they will give you better advice and take less time about it. You’re less likely to make mistakes. You might not know what rents or margins are normal in a certain industry, but your advisors should. You might not know whether a sub-lease arrangement leaves you exposed, but your lawyer will. You might be new to business borrowing, but your banker will know what is and isn’t possible – and the fact that you are buying a franchise may mean special terms are available if you talk to the right people. You’ll know what to expect. One of the most important tasks of your advisors is to ensure that you know exactly what the franchise entails and that you know what will be expected of you as a franchisee. That will not only help you to make the right choice of business but also enable you to settle into your new role faster. You’ll be confident your chosen franchise will meet your needs. Whether your reasons for buying a franchise are short-term growth, long-term security or lifestyle, involving advisors and briefing them honestly about your goals will help ascertain whether the business will really meet your needs. You’ll get impartial advice. If you find a business you love, it’s easy to focus

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Buying A Franchise on the positives and miss some of the warning signs. For all sorts of reasons, a good franchise may not actually be the right one for you. Advisors can help you see beyond the dream to the reality, and help you make the right decision.

pays to use specialists. They may charge more per hour but they will know what is and isn’t acceptable, they will have contacts in the field and they may well take less time than someone inexperienced in franchising. 2. Look for advisors who are demonstrably focusing on the world of franchising already. The Directory in the back of this magazine (see page 78) is a good place to start, as it lists those with specialist knowledge in this area.

What advice do I need? The three key people that you need to speak to are a lawyer, accountant and, if you are going to require finance, a banker.

3. Choose people who are able to demonstrate knowledge and experience of franchise systems in the field in which your chosen business is operating. Don’t be afraid to ask for a summary of their relevant experience. There’s an expanded version of the Directory online at www.franchise.co.nz with more details on the top advisors.

When you buy a franchise, you are getting into a legal arrangement that involves rights and obligations on both the franchisee and the franchisor. It is therefore extremely important that you should have a clear understanding of what those will actually mean to you in practice.

4. Check the reputation of each advisor with your other advisors – some may work particularly closely with other specialists and be able to recommend someone.

How about using an accountant? Well, one of the primary reasons for buying a business is to make money, so you want to ensure that the franchise you are considering is genuinely a sound proposition and that it can provide the financial returns that you are looking for. An experienced accountant can help you investigate this.

5. Make sure that you choose people with whom you can build a good rapport. You need to be honest with your advisors and trust that they will respect your confidences and give you good advice. In all likelihood, you will be working with them not just while you are buying your franchise but as your business grows, too.

Many franchise professionals believe that getting good legal advice is so important to a prospective franchisee that Franchise Association members have to tell purchasers, ‘You are also required to have the Franchise Agreement explained to you by a solicitor experienced in franchising and you should seek financial advice on the franchise proposition from an accountant experienced in franchising.’

6. Be prepared to pay reasonable fees for professional advice. It’s not worth saving a few dollars at the outset and getting poor advice. Most advisors charge on an hourly basis, so find out what this is and get a written estimate of the likely number of hours involved. Ask to be kept informed in writing of any extra hours incurred.

As for franchise bankers, the good news about them is that they have a huge amount of expertise and knowledge about different franchise systems but they aren’t actually going to charge you anything for sharing it. It’s therefore a simple matter to talk to them fairly early in your researches to find out what they know and start to build a relationship with them.

Finally With the right team of advisors behind you, buying a franchise can be much less stressful – and less risky – than trying to do everything on your own. The trick is to choose the right advisors in the first place, be honest with them and listen carefully to what they have to say.

How do you choose the right advisor? So how do you ensure that your chosen advisors are the right ones for you? Here are some tips.

At the end of the day, the decision whether to proceed or not will be yours and yours alone, but if you have listened to the voices of experience then you stand the best possible chance of making the right decision for your future success.

1. Don’t assume that your normal family lawyer or accountant has the skills to analyse a franchise opportunity. Franchising is a specialist field and it

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Franchise New Zealand

Autumn 2022

Year 31 Issue 01

Opportunity: Food & Beverage

Pizza Hut launches smaller outlets to suit new locations – and new franchisees

A SLICE OF THE P

izza Hut is one of the best-known food brands in the world so, when they see a trend emerging, they move fast. Long gone are the days of the eat-in restaurants and salad bars; today’s market is all about speed, convenience and delivery. ‘That’s a trend that has only speeded up in the past couple of years, with click-and-collect adding another layer to the business,’ says Mike Connell, Franchise Development Manager of Pizza Hut. ‘At the same time, retail space has become more expensive, so we set about creating a totally new format for franchisees that would maximise returns from a smaller footprint.’

action

Pizza Hut New Zealand is part of Restaurant Brands, which operates a number of highly-successful food brands around the country and overseas. That gives franchisees access to considerable resources and the massive buying power that comes with a billion-dollar turnover – not to mention a lot of experience and brain power. ‘We have six company-owned stores which we use for testing new concepts and ideas, but the vast majority – 101 of them – are now franchised,’ says Mike.

Lower costs to maximise profits Traditional Pizza Hut builds were large format restaurants of 100-120m², complete with a dining and seating area. ‘With the change in dining trends to more home delivery and “Grab & Go” sales, we made the decision to move to a simpler format – essentially a kitchen space with a serving counter – to maximise returns from smaller tenancies,’ Mike explains. ‘As with many retail and hospitality businesses, recent increases in commercial rents and competition for premium high street sites have been challenging when scoping new locations. So, starting in 2021 we designed a radical new concept that reduced the workable size of a Pizza Hut outlet to below 70m². This allowed us to take advantage of good sites with lower rents that traditionally wouldn’t have been available to a Pizza Hut franchisee. ‘Having a smaller format also leads to the store being able to be staffed more efficiently, as the process and equipment is more streamlined. The result is lower upfront costs, less borrowing, lower ongoing costs and improved profitability for franchisees. ‘Going forward we are trying to incorporate as many of the smaller format builds as possible into our development planning. In 2022, three of our new builds will be below 70m², with the smallest at 62m² in the Auckland suburb of Ellerslie. It’s opening up new locations and franchise.co.nz – PUTTING PEOPLE IN BUSINESS

new business opportunities for franchisees all over the country, both in greenfield and infill locations. While many of our franchisees own multiple outlets, we are also looking for new people to add variety and energy to the business.’

Easy to start, easy to grow The fact that Pizza Hut’s franchisees include so many multi-unit operators says a lot about the business. ‘Our franchisees know a good thing when they see one, and many have used the Pizza Hut brand to build their own business empires with three or four stores – more, in some cases. Many food franchises require the owner to be on the spot, but our systems and processes are designed to help good operators to grow. Once you have proved yourself, you can take on more stores – and that same opportunity still exists for new franchisees. ‘You don’t need food experience, because Pizza Hut has all the expertise you could ever want. You don’t need management experience, either, because our systems are so well-developed. And you might be surprised to learn that you don’t need a huge amount of money. Thanks to our track record, if you are the right sort of person then finance can be straightforward.’

Attitude and energy wanted So what is ‘the right sort of person’? ‘All we need is a great attitude, great energy and a willingness to learn and work hard. If you want to deliver great customer service and are passionate about the Pizza Hut brand, that can be all you need. The Pizza Hut name attracts the customers, and you and your team produce the products which live up to the reputation of the best-loved pizza brand in the world. ‘Our 12- to 14-week training period ensures that no-one takes over their store until they have all the skills they need to provide excellent service and an excellent product. After that, our highly-skilled support team will be alongside you every step of the way to Advertiser Info help make the most of your investment Pizza Hut and location. www.restaurantbrands.co.nz ‘If you have the vision and passion we’re looking for, talk to me about a new business career with Pizza Hut. Call me now and let’s talk about making the most of the new small-format opportunities.’

Contact Mike Connell P 0-9-525 8700 M 027 282 6713 mike.connell@rbd.co.nz

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Franchise Management

The franchise model poses communication challenges that other types of businesses don’t face. JV Public Strategies offer some solutions for growth

STRATEGIC

communications D

oing business involves continuously connecting with a huge range of people, both within and outside of an organisation, its industry and sector. From customers and consultants to suppliers and candidates, every conversation provides insight to who you are, what you do and why.

Within each of these contacts is a message that deepens stakeholders’ understanding of your brand, mission and values, and tells your specific story. A franchise faces the challenge of this story needing to be told by individual franchisees in different regions, without some of the communications structure that’s stipulated by more centralised business models or corporations. ‘Bringing a strategic lens to this space is an important tool in advancing a franchise’s goals,’ says Jeff Valenzuela, Director of JV Public Strategies, a consultancy that specialises in strategic communications and public affairs. Working at the crossroads of business, government, NGOs, media, and community, JV Public Strategies helps its clients bridge the divide to reach and influence their target audiences.

Jeff Valenzuela

Advance your goals

‘Just as financial budgets, resourcing and succession plans add structure and security to doing business, communication and stakeholder engagement plans and programmes are a valuable part of any business’s strategic toolkit,’ says Jeff. ‘They can help advance your goals in ways you may not yet realise. We’ve advised some of New Zealand’s leading organisations working in the aviation, infrastructure, property development, finance and economic development sectors, and we recognise the value of the franchise Advertiser Info sector to the economy. ‘Talk to the JV Public Strategies team about how we can help you add communication and stakeholder engagement to your franchise’s strategic toolkit today.’

JV Public Strategies www.jvstrategies.co.nz Contact Jeff Valenzuela P 021 043 7669 jeff.valenzuela@jvstrategies.co.nz

‘Clear, consistent language helps the franchisor team and each individual franchisee to tell your story with impact. And, with a bit of effort and planning, valuable conversations can be created in places or sectors that may not yet be on the radar.’

Unlock the opportunities ‘In New Zealand, the communication side of business can often be taken for granted or left to chance,’ says Jeff. ‘We’re not typically a culture comfortable with what can be perceived as self-promotion and networking, yet do readily celebrate locally-made entrepreneurial and business success.’ Having tools for such strategic communication and stakeholder engagement can take a lot of the discomfort out of this side of things, and unlock opportunities that can otherwise go begging, as Jeff says. ‘Put simply, it’s about how you tell your story, to whom, when and why. A good place to start is by asking yourself the following questions: What are your key messages? A key message isn’t your company’s tagline or advertising campaign – it’s a statement that defines your business and point of difference. Key messages should be clear and succinct, widely understood by your franchisees and business leaders, and consistently used across communication channels. They will evolve over time, particularly as you reach certain milestones, invest in specific goals, or as new risks arise. Who are your stakeholders? When was the last time you took stock of the wider environment you operate within? Who are the people and organisations that have influence on your objectives? Who do you need to create and maintain connections with to advance your goals? Examples could include your local business association, industry organisations, local elected officials, etc.

WE HELP FRANCHISORS ADVANCE THEIR REPUTATION AND BRAND THROUGH STRONG MESSAGES, ADVOCACY & ENGAGEMENT Every business wants to tell their story with impact, while avoiding bumps in the road that affect reputation and brand.

• Communications strategy

How will you reach them? This depends on their interests, and any relationship or middle ground that might exist already. Which communication channels are already in place, are they effective, are you attending the right events, and who’s responsible for what?

We do the things that make sure franchisors are ready to deal with challenges and maximise opportunities.

• Public relations

‘A core part of what we do at JV Public Strategies involves helping our clients answer these questions and more. The answers form the basis of a plan that can be implemented and updated over time, helping businesses tell their story to the audiences that matter most.’

www.jvstrategies.co.nz

+64 22 1201672

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• Reputation management • Media relations • Stakeholder engagement

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Opportunity: Business & Commercial

Home ownership in just five years. Was it a Lotto win? No, it was Cleantastic!

Fazi Shah and Shakeel Ali

FAN-TASTIC T

owards the end of 2017, Shakeel Ali and wife Fazi Shah faced an unwelcome reality check. Despite having good incomes, the idea of owning a home large enough for them, their two daughters and a live-in grandparent was all but impossible. As for a once-in-a-lifetime hajj (pilgrimage) to Mecca, that was out of the question. Five years on and the couple are happily in their own Papatoetoe home; Shakeel was able to take his late mother for a month in Saudi Arabia before she passed away; and, most recently, they took delivery of a brand new 4WD – another goal achieved. So was it a Lotto win? ‘No way,’ laugh the couple. ‘It was Cleantastic.’

The couple are big fans of the commercial cleaning franchise. ‘We knew we wanted to create more income but, working in the hospitality industry we knew that salary raises would never be enough,’ Shakeel recalls. ‘So we discussed getting some sort of part-time business we could run alongside our full-time jobs and looked at commercial cleaning. ‘It wasn’t long before we came across Cleantastic, and the benefits really stood out for us: an affordable entry fee; a two-year income guarantee; clients to get you started; flexible hours and the ability to start small and grow while keeping our jobs. Our backgrounds helped us to make a pretty accurate evaluation and Cleantastic impressed us so much we didn’t look any further!’

Know one when you see one When he arrived in New Zealand 20 years ago, the only money Shakeel had was the coins in his pocket. Not long out of school, he found work in hospitality and in 2013 joined McDonald’s, managing the restaurant at Auckland Airport before becoming hiring and training manager. Fazi arrived in New Zealand five years after Shakeel and she, too became a McDonald’s manager. It meant the couple knew a good franchise system when they saw one. ‘Meeting with Greg Paget, franchisor for Cleantastic, we learned just how big and successful the business is, and how it has grown from a nineties start-up in Auckland to having over 280 franchisees around New Zealand. It was Supreme Franchise System of the Year as early as 2004 and a finalist again this year, so it’s got a long history of excellence. ‘It was reassuring to hear Greg say that almost all Cleantastic franchisees start out part-time as we wanted to do. We could see how this would help us learn the business and cleaning systems gradually and thoroughly. Believe me, there’s more to commercial cleaning than turning up with a vacuum cleaner, bucket and mop. Each new client is visited to establish their individual cleaning requirements and what products are needed, franchise.co.nz – PUTTING PEOPLE IN BUSINESS

how many cleans a week, what days and suitable hours. That creates an on-site time and workflow pattern to ensure each visit is cost- and timeefficient for both franchisees and clients.

‘And those efficiencies extend to Cleantastic focussing on finding clients within 15 minutes’ drive of where we live in Papatoetoe.’

Income guarantee pays off Buying their Cleantastic franchise as a new area at the beginning of 2018, Shakeel says that they could soon see the money coming in and started making their dream come true. ‘Our support manager, Nessie Sakaria, helped us big time from the very start and made it possible to balance our full-time jobs, Cleantastic work and family life.’ Soon, Fazi resigned from full-time employment, followed by Shakeel in June as he took time to help look after his sick mother. Then in March 2020 along came Covid-19… ‘The Cleantastic income guarantee proved its value, as initially the lockdowns meant some of our clients were forced to drop cleaning altogether while others reduced cleaning to just one or two days a week at first,’ recalls Shakeel. ‘But the pandemic also highlighted the need for good reliable cleaning and taught employers to value the health and wellbeing of staff. ‘Now we’ve built up a strong client portfolio based on the two of us working as a well-oiled team. We have the option of working eight or nine hours some days, or as few as two or three on others. No two jobs and no two weeks are the same, and it’s given us the flexibility to grow. In fact, two weeks ago we bought a second Cleantastic franchise to increase our income even more. That’s probably the best endorsement we can give!’

Opportunities throughout New Zealand Cleantastic has more opportunities available throughout New Zealand right now, says Greg Paget. ‘Entry costs are very affordable and start from as low as $19,600 +gst, including equipment, and with finance available (with some conditions). The income guarantee Shakeel mentions allows a franchisee to more than double their investment in their first two years, and reflects our confidence and experience in this business. Advertiser Info ‘If you want to start small then grow, call us. We take pride in developing motivated individuals like Shakeel and Fazi into becoming successful business owners and achieving their dreams.’

Cleantastic www.cleantastic.co.nz Contact Greg Paget M 021 727 353 gregpaget@cleantastic.co.nz

Franchise Association News

Stronger together in a new normal Future focus backed by impressive line-up as franchise conference shifts to August

he National Franchise Conference has shifted dates from June to August with the aim of holding a physical event again. ‘While the Franchise Awards were very successful online (see page 24), we know that people get a huge amount of value out of a physical event when it comes to the Conference,’ says Robyn Pickerill, CEO of the Franchise Association. ‘Meeting old friends, making new contacts, asking questions and networking – they’re all so much more exciting in person. ‘The Conference will be held at Te Papa, in Wellington, on 23-24 August and the theme is Stronger together in a new normal. We have a great line-up of speakers and panel sessions catering for everyone from very new franchisors through to the most experienced.’

Greg Nathan

Michelle van Gaalen

business advisors. What drove the change, how did the process work and what was the outcome for franchisees? It’s a session that will be fascinating for franchisors and master franchisees from all industries. Another vital session looks at current trends in Franchisee Financial Information and Planning. Gain insights into franchisee financials, cash flow forecasting, performance monitoring and financial planning from hugely-experienced accountants Philip Morrison and Tristan Will, and franchise banker Daniel Cloete.

While speakers are still being confirmed for the new date, some key highlights are expected to be:

In these days of social media and global brands, every franchise needs to know what it stands for, and be ready to defend itself. In The Big Issues, led by Michelle van Gaalen, panellists will look at responses to climate change, carbon zero, supply chain ethics, diversity and cyber security.

An important role of a franchisor is to provide credible leadership and keep the franchise culture positive and healthy – a real challenge in the past few years. In this interactive address, psychologist and conference favourite Greg Nathan will provide insights and tips on how franchisor leaders can keep themselves, their teams and their franchisees feeling optimistic and motivated.

International insight from Ned Lyerly, CEO of CKE Restaurants, which operates the giant Carl’s Jr. and Hardees brands with almost 4,000 restaurants in 42 countries. Ned has over 35 years of restaurant operating experience and is a member of the International Franchise Association’s International Leadership Council. He’ll be talking about leadership, innovation and sustainability.

Jason Hill of Green Acres and Hire-A-Hubby will share the journey that the companies went through in turning field managers into genuine

Another of these big issues is Modern Slavery. Gary Shaw spent 20 years in the police before joining a human rights organisation and

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Franchise New Zealand

Autumn 2022

Year 31 Issue 01

Ned Lyerly

Gary Shaw

Sir Ian Taylor

investigating cases of modern slavery around the world, working undercover inside criminal networks. Now Social Impact Manager at KMD Brands (Kathmandu, Rip Curl and Oboz), Gary will look at the risk to brands, and factors that facilitate positive social and economic transformation. ‘With technology entrepreneur Sir Ian Taylor lined up to give the closing address, this will be a Conference full of valuable advice, fascinating insights and world-class inspiration,’ says Robyn. ‘Registrations will open in early May so make sure you get in early.’

Events returning ASAP The past couple of years have been tough on face-to-face events, and while FANZ was quick to move events online when necessary, develop the PAFAT (Positive Actions Franchisors Are Taking) sessions for franchisors, and even manage to create a sold-out ‘in person’ conference in Hamilton in 2021, they are keen to see regional meetings return as soon as possible. In recent years, these have included Sunrise and Twilight sessions throughout the year in Auckland, the Bay of Plenty and Christchurch while in Wellington FANZ supports the Franchise Round Table series organised by BDO, Duncan Cotterill and Westpac. ‘We’re looking forward to having these back as soon as possible,’ says Robyn. ‘It’s not possible to schedule them in with any certainty at this stage, so keep your eye on our website for the next event in your area.’

Working together with business and government Something that did take place in late 2021 was the Franchising New Zealand Survey, organised by FANZ and conducted by Massey University Business School. This confirmed New Zealand as the most franchised country in the world, with over 32,000 franchised units and a sector turnover of $36.8 billion. ‘The Survey is hugely important in informing our discussions with Government and Ministries when it comes to topics of interest to franchising,’ says FANZ Chairman Dawn Engelbrecht. ‘Our representatives recently met with The Hon. Kris Faafoi, Minister of Immigration, to discuss the higher level of franchisee requirements for the Accredited Employer Work Visa applications, and the inequalities of the process for a franchisee business versus a regular business – see the www.immigration.govt.nz website for detailed information. ‘It’s important for the franchise sector to come together on this and other issues, and for the franchise sector to have a voice through FANZ. We thank our members for their support, especially those who contribute to the Working Groups on legislative matters, and encourage non-members to join us and lend your voice, too.’

The latest members to join are: • Tereza Murray Franchising • KX Pilates Contact FANZ (below) for more information on the benefits of membership. FANZ members are clearly marked in the Directory at the back of this magazine.

Events Calendar For up-to-date details of what’s going on around the country please visit the Franchise Association website at www.franchiseassociation. org.nz, email contact@franchise.org.nz or phone 0-9-274 2901.

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

LAUNDROMAT OWNER HARD AT WORK The hardest part of owning a Speed Queen self-service laundromat is deciding how you will spend your “work” day. If you are looking for a truly passive income with an excellent return on investment, get in touch to find out more about Speed Queen laundromats.

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Opportunity: Retail

build it and they’ll come P

aul Screach and his business partner Mimi Chua know how to make technology work for them, although the contrast between their business ventures couldn’t be greater. Back in 1993, the pair set up one of the first digital printing outlets in Auckland. ‘Back then, that still meant long hours and hard work, but when we sold in 2006 it was a highly successful business,’ Paul recalls. ‘But Speed Queen is better. The automation and cash-free technology of their laundromat equipment is brilliant, and enables us to run our business from anywhere, even overseas! And while Covid damaged many businesses badly, for us that was not the case – all the manned laundromats in the country had to close during lockdown, so we picked up a big increase in customers. Since then, it’s only grown further.’ Mimi and Paul had been on a quest for the perfect business for some time. ‘We have family overseas,’ says Mimi, ‘and we did a lot of our research on various trips, but it wasn’t until Speed Queen came on the scene that the technology caught up with our ideas by moving away from coins or tokens to cashless payment systems. Many NZ laundromats have bars on the windows and have a major security problem – the technology Speed Queen offers removed all those concerns for us.’

20-30 percent returns Speed Queen-equipped laundromats are providing instant solutions like these to customers – and investors – worldwide. ‘The return on investment is in the region of 20-30 percent, and some of our owners have done much better than that,’ says Royce Little, Speed Queen’s head of laundromat sales. ‘We’re seeing New Zealand follow the trend in America for self-serve laundromats to become more and more popular as apartments have grown smaller. As Mimi and Paul have discovered, demand is constantly growing.’ Speed Queen is not actually a franchise – you operate under your own name, but Speed Queen provides all the equipment and assistance you need to get up and running. ‘We were very impressed with the service the company offered,’ says Paul. ‘Mimi and I had already selected a site in the Auckland suburb of Glendene, and from there approached Royce and his team for their advice. They are the professionals and have never yet built a site that failed so we reckoned it was worth listening to them. They agreed it was a good location and, a little over a year ago we opened our doors. We were almost immediately interrupted by lockdown, but in our case that proved to be a marketing bonus!’ franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Speed Queen laundromat owners enjoy reliable machines, reliable demand and reliable returns

Earn 24/7 Paul explains, ‘The appeal of Speed Queen is the 24-hour, cash-free operation which means our machines are earning a return at any hour of the day or night. We focussed on delivering a modern laundromat experience and the customers came. Speed Queen predicted it would take just three months to get up to speed, which it did, and thereafter the figures and numbers have been spot on – only proving their expertise!’ Paul and Mimi have found the Speed Queen experience to be completely positive, and are now looking at a second outlet. ‘The great advantage of Speed Queen is that you are running an unmanned site which is constantly working for you, and you can operate it remotely. You need to be able to respond to calls and queries – all of which you can do via the technology – but other than that, the only major outgoing is to have a cleaner come in regularly, for which we have a contract in place. It really does offer value for money to all parties – investors and customers alike.’

Built to last There are no issues with reliability, either. ‘Speed Queen machines are built to last,’ says Royce. ‘We’ve equipped over 50 outlets in the last two years and supplied six of the largest laundromats operating in the southern hemisphere. We use the best and most robust machines in the business and we don’t expect to replace any of them inside 15 years. ‘A medium-sized investment will be between $250,000 and $300,000, with a cash deposit required of $75-100,000. Most owners take advantage of our finance partners for the remainder. If you are interested in opening your own cashless, money-making business, give me a call so we can discuss the options.’ Paul and Mimi certainly have no regrets. ‘When we started our research, one of our major criteria was to own a business that would free up more of our time while providing a substantial return on investment. The kind of business that excites us both is something pioneering and ahead, just like the digital printing industry in the early days. Advertiser Info ‘You can’t get much better than Speed Queen as a passive investment and income – the quality of the machinery is first class and, best of all, it’s always working for you!’

Speed Queen www.speedqueen.co.nz Contact Royce Little P 0-9-528 5600 royce@speedqueen.co.nz

Buying A Franchise: Success Factors

7 habits of top franchisees Greg Nathan reveals what makes the top performers stand out in any franchise

n this issue, there’s lots of information about what makes particular franchise systems successful, as well as interviews with some of the country’s top franchisees. So what do they all have in common – and what can you take away that will increase your chances of success in your chosen franchise? A few years ago, the Franchise Relationships Institute asked some senior franchisor executives what their highest performing franchisees do that enables them to achieve superior sales performance. Here’s what we discovered about the seven habits of top franchisee sales performers. 1 They actively engage with their local communities and collaborate with other local businesses. Rather than passively donating money or products, top franchisees find a way to extract value from their relationship with community groups. They turn up to football matches to present prizes. They find ways to

Cosmetic medicine, laser and beauty clinic with franchise opportunities available.

Join us in an exciting, rewarding and growing industry and become a part of a business that has a solid, trusted name in cosmetic medicine in New Zealand.

•

Join the early pioneers that helped establish the appearance medicine industry in New Zealand.

•

Transform Clinic is a well-established, successful Appearance Medicine, Laser and Beauty franchise, committed to providing excellent service, advanced treatments and to helping everyday people look and feel amazing.

•

Transform Clinic is based in Christchurch, has two clinics attached to the master franchise and three successful franchises in the South Island.

•

Complete initial and ongoing appearance medicine training provided.

•

Ongoing support from a business with over 30 years experience in appearance medicine and 25 years in business.

•

100% NZ Owned Business.

For any enquiries, contact Jennifer Little: 📧📧 enquiries@transformclinic.co.nz 📞📞 (03) 343 2880

www.transformclinic.co.nz 66

Franchise New Zealand

Autumn 2022

Year 31 Issue 01

encourage kids and parents to use their business. They also network vigorously with other local business owners, particularly those that share a similar type of customer. 2 They coach staff on the specific behaviours that drive sales and customer satisfaction. Top franchisees understand their customer journey intimately. They know the moments of truth that, if handled well, delight their customers and, if handled badly, alienate them. For instance, the warm welcome immediately as a customer enters their shop, as opposed to being ignored while staff are looking at their phone. Or the paraphrasing of what a customer needs, as opposed to assuming and getting it wrong. And they constantly reinforce these behaviours. 3 They set challenging goals, and seek feedback and ideas from their field manager and peers. There is a thinking style called a Growth Mindset that enhances performance. Top franchisees have a Growth Mindset. They enjoy putting in the effort required to achieve success, and they enjoy setting goals that stretch them. They also adopt an attitude of genuine curiosity to learn from other franchisees who are achieving sales success, and they seek feedback from others on how they can improve.

Your dream franchise is waiting for you

4 They create a vibrant internal culture that inspires high levels of brand passion in their team. Every business has a culture – an accepted way of doing things. This includes how people approach problems, talk about customers, and work together. Top franchisees understand that the culture starts with them, and they model the behaviours they expect from their team. They understand that how they show up each day is probably the single most important factor for inspiring their team to do their best. 5 They obsessively focus on understanding and staying connected to their existing customers. Top franchisees never take existing customers for granted. And they understand that some customers deserve extra attention because they are more valuable to the business. Maybe they spend more, buy more often, promote the business to friends or family, or are just a pleasure to deal with. Not only do these franchisees take the time to understand the profile of these customers and categorise them in their CRM; they put aside time regularly to stay in touch. As new Westpac Supreme Franchisee of the Year Gary Camoin says, ‘I don’t think you can ever feel like you are top of your game – you must always try to do better. Everything’s a learning curve.’

With direct access to many leading franchise brands, chances are we already have your perfect match. Iridium Partners help potential franchisees research, evaluate and navigate the industry to find a franchise that’s ideal for you. Contact us today and we’ll help connect you with the franchise brand that’s perfect for you.

6 They use systems to measure sales related KPIs and respond quickly to new opportunities. Top franchisees collect and measure the indicators that predict sales performance. These include the behaviour of customers, such as the nature of their enquiry, and the behaviour of staff, such as how quickly they are getting back to customers. Top franchisees especially appreciate the direct correlation between the speed of response to a customer enquiry, and the likelihood this will convert into a sale. They also treat all leads with care, understanding that online leads can be just as lucrative if these are managed effectively. 7 They wisely invest in local area marketing and initiatives to keep their business fresh and relevant. This is the only habit that involves a direct financial investment. This may include upgrading the appearance of their premises or using a paid marketing channel. It may also involve pilot testing innovations for the franchisor as a way of staying at the forefront of new trends. But before spending money, top franchisees always ask themselves what outcome they are wanting to achieve. More enquiries from new customers? More enquiries from existing customers? Existing customers to spend more? Or perhaps to boost their reputation as the best place to do business.

Recruit, coach, educate Yes, business is tough – especially after Covid. But these seven habits clearly show there is a lot that franchisees can do to improve their sales performance and make the most of any new opportunities. Smart franchise buyers will be thinking About the Author from the start about how they can Greg Nathan is founder of the apply these lessons to achieve Franchise Relationships Institute, success. Smart franchisors will be a speaker at franchise events world-wide (see page 62) and paying attention to these habits in author of several books on recruiting, coaching and educating franchising. their franchisees. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Call Meredith on +64 21 209 9496 info@iridium.net.nz

I.R.B. REALTY LTD LICENSED REAA 2008

Westpac Directo Over 275 different franchises What does it cost?

What’s available?

Who do I contact?

description

FANZ

industry

number in NZ, globally

company

investment from

Franchise and Business Opportunities page number

A-B

How many are there?

What do they do?

get more information

0800 Sunshade

Home & Building

$25,000

0800 Sunshade are designers, manufacturers and installers of outdoor weather protection products.

4 4

P 0-6-876 9675

9Round

Health & Fitness

$200,000

Total body results in a quick, convenient kickboxing and functional fitness workout.

10 700+

M 0061 27 672 2312

AA Auto Centre

Auto Services

$150,000

Become a premier provider in the vehicle service, repair and inspection market.

37 37

P 0-9-966 8704

Leisure & Education

$30,000

New Zealand’s leading driver training organisation seeks motivated driving instructor franchisees.

120 120

P 0800 723 239

Home & Building

$72,500

Proven international franchise operating in 19 countries around the world. The house inspection industry is rapidly growing with pre-purchase inspections, P testing, asbestos testing, maintenance inspections, Healthy Homes and Safe & Sanitary reports. We are now looking for further inspectors nationwide.

18 200+

John Goodrum M 021 945 140 E john.goodrum@abuyerschoice.co.nz W abuyerschoice.co.nz

Accessman

Home & Building

$1,000,000

New Zealand’s leading hire company supplying scissor lifts, cherry pickers and knucklebooms. There are exciting new franchise options available throughout the North Island. A unique opportunity exists for the right person to work their way into a franchise ownership role.

8 8

Lena Harrington P 0-3-341 3566 M 021 361 622 E franchises@accessman.co.nz W accessman.co.nz

ActionCOACH New Zealand

Business & Commercial

$49,500

Be in control of your own future, with the ultimate in career fulfilment.

12 1000+

M 021 0286 9636

Active+

Health & Fitness

$20,000

North Island-wide chain of physiotherapy and rehabilitation clinics, offering multi-disciplinary services of physiotherapy, occupational therapy, pilates and exercise rehabilitation, ACC rehabilitation contracts, health and wellness services. Operating since 1990. Previous health services experience preferred.

22 22

Mike Bignall P 0800 224 486 M 021 1672 888 E mike.bignall@activeplus.co.nz W activeplus.co.nz

Altitude Pole & Fitness

Health & Fitness

$125,000

Altitude Pole offers pole dance and fitness-based classes at professional, boutique studios around the country. Creating communities, confidence and strength.

11 11

Karry Summers P021 880 345 E hq@altitudepole.co.nz W altitudepole.co.nz

Food & Beverage

$750,000$1.2m

Market leader in the sales and distribution of milk products and beverages throughout New 50 Zealand including Anchor, Primo, Zing, Mammoth Supply Co, Fresh N Fruity, De Winkel, 50 Country Goodness, Mainland, Kapiti, CalciYum and Eon. National franchise structure operating since 1992 offering exclusive territories.

Shannon Davidson E anchorfranchise@fonterra.com W anchor.co.nz

Health & Fitness

$300,000$650,000

Leading 24/7 fitness franchise. Proven systems, voted one of the top global franchises.

46 4000+

P 0-7-974 4589

Business & Commercial

$20,000

Aramex, formerly Fastway Couriers, is an award-winning franchise system that provides local and national courier and freight services at competitive prices. Over 35 years’ experience, multiple industry awards and franchisees across New Zealand, Aramex is one of New Zealand’s most successful and trusted freight companies.

275 1600

P 0-6-833 6333 E recruitment@aramex.co.nz W aramex.co.nz

Armstrong Smarter Security

Business & Commercial

$150,000

Armstrong for smarter security. Retail and mobile locksmith and alarm specialists.

18 18

P 0-9-415 0585

ASWEFA

Business & Commercial

$145,000

ASWEFA provides industry training on forklifts, wheels, tracks, rollers, EWP and dangerous goods. Make a difference by creating “A Safe Working Environment For All – ASWEFA!” The perfect franchise opportunity for a team leader, supervisor, tradie coming off the tools, or someone with HR experience.

2 2

Treena Myers P 0800 279 332 E franchising@aswefa.co.nz W aswefa.co.nz

At Your Request Franchise Group

Home & Commercial

$14,000

NZ’s premium home, commercial and lawn service franchise system.

200 200

P 0800 297 297

Auto services

P.O.A

New Zealand franchise Autoblast has perfected a new method for vehicle underbody rust removal and rust prevention. We are seeking partners who firstly believe in customer service excellence, and who have an appreciation for all things automotive and their aesthetics.

1 1

David Kirkham P 094 443 6574 E david@autoblast.co.nz W autoblast.co.nz

Baby On The Move

Retail

$350,000

Specialising in rental and sales of baby and toddler car seats and other products.

14 14

P 027 472 7040

Bakers Delight

Food & Beverage

$150,000$400,000

With over 30 years of experience, Bakers Delight is a successful franchise business with a growing network of over 700 bakeries spanning across four countries. Bakers Delight has a proven business formula which provides comprehensive training and on-going support.

27 700+

P 0800 225 388 E franchiserecruitment@bakersdelight.com.au W bakersdelight.com.au

BarberShopCo

Health & Beauty

$50,000

Step into the fast-growing men’s grooming industry. We’re looking for people and leadership skills, above industry knowledge. Our tried and tested blueprint plus ongoing support will help you deliver a world-class experience in your local community, while building capital value in your own business.

25 25

Adam Johanson P 022 046 3372 E adam@barbershop.co.nz W barbershop.co.nz

Bark Busters

Pet Education

$22,000$30,000

Love dogs? Join our Bark Busters team. We need you in Auckland.

5 275

P 00614 3980 3078

Bay Air

Home & Building

$40,000

Bay Air provides commercial and residential solutions for all heating, air-conditioning and ventilation needs. The heat pump industry is forever expanding. Complete with low start-up and running costs, plus full head office support, you will be up and running quickly in your own business.

2 2

Anthony Goddard P 0800 229 247 M 027 212 1161 E admin@bayair.co.nz W bayair.co.nz

Bedpost

Retail

$150,000

New Zealand’s premium specialist bedding and bedroom furniture retailer with a focus on superior customer service, top brands and expert advice. Looking for motivated owner operators passionate about selling and providing a high level of customer service.

16 16

Graeme Doak M 021 665 923 E graeme@bedpost.co.nz W bedpost.co.nz

Beds R Us

Retail

P.O.A

Join NZ’s largest independent bedding group. Franchise opportunities available with full support.

46 46

P 0-9-972 3022

AA Driving School A Buyer’s Choice Home Inspections

Anchor Franchise

Anytime Fitness Aramex

Autoblast

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand

Autumn 2022

Year 31 Issue 01

tory of Franchising 68 Franchise and Business Opportunities

78 Specialist Advisors

81 Other Services

Looking for a business opportunity but don’t know where to start? Choose by industry

Choose by investment

Note

Choose by type

The ‘Investment’ figures quoted in the fourth column are for guidance only and may not include GST, equipment, working capital or other items unless specifically included. You should confirm such items direct with the franchise concerned.

Listing information is supplied by that particular entity. The symbol in the FANZ column denotes a member of the Franchise Association. You are advised to confirm the accuracy of the listing and the membership status of any entity. Neither the sponsors of this Directory nor FANZ nor the publisher accept liability for any omissions or errors.

The description contains a brief description of the franchise and may include information on the type of people the opportunity is best suited to. More information can be found online at www.franchise.co.nz

description

FANZ

industry

number in NZ, globally

Franchise and Business Opportunities investment from

company

page number

We have divided all the opportunities into ten main industries. Just look down the third column to select the type of business you are interested in. You can also search the Directory by industry online at www.franchise.co.nz

get more information

BiForm Solid Composite Decking

Home & Building

$55,000

BiForm Solid Composite Decking offers an environmentally friendly, low maintenance, alternative to traditional hardwood timber. Strong presence in the industry in a market with growth potential. Offers composite decking, screening, and flooring solutions. Operating successfully since 2004. Full training provided.

3 3

Tau Aupa’au M 021 640 006 E tau@biform.co.nz W biform.co.nz

Bird On A Wire

Food & Beverage

$450,000

Bird on A Wire strives to be NZ’s number one local chicken restaurant where good vibes are free range only! Our Bird HQ team drives this culture by ensuring all partners and team members are trained and ready to provide the best customer service possible.

7 7

Brad Jacobs P 027 263 333 E brad@birdonawire.co.nz W birdonawire.co.nz

Food & Beverage

$250,000$450,000

Join the third wave of coffee today. Exciting opportunities to join NZ’s rapidly growing 12 first micro-roasting coffee company franchise. Offering turn-key cafés with a competitive 12 operational model. Full training and support provided. We have brought the independent coffee shop to the masses.

Tony Yin M 022 630 6622 E tony.yin@blackandwhitecoffee.co.nz W blackandwhitecoffee.co.nz

BoatsmartHQ

Auto & Marine Services

$20,000

Unique franchise opportunity to manage a fleet of marina or drystack-based boats.

9 9

M 021 173 0938

Breakers Restaurant

Food & Beverage

$100,000$450,000

Relaxed, NZ beach-themed family restaurants. Fast and affordable dining since 1997.

8 8

P 0-6-834 0537

Leisure & Education

$75,000

Be part of an established and globally awarded children’s education franchise. Over 10 years, Bricks 4 Kidz has developed a unique and inspiring business model. Make an impact on our future generations and receive the support of training, resources and expertise. Come build with us!

8 750

Lorraine Yu P 0800 LEGO4K M 021 222 6033 E lyu@bricks4kidz.com W bricks4kidz.co.nz

Brumby’s Bakery

Food & Beverage

$300,000$450,000

Brumby’s has been part of the New Zealand bakery market for over 20 years and is a refreshing offer from your standard independent or local supermarket. Thanks to extensive market research our current business model is a vast improvement with vibrant branding.

6 250+

Andrew Morgan P 0-9-973 4823 M 022 419 3156 E andrew@ccbs.co.nz W brumbys.co.nz

Budding Ideas

Business & Commercial

$25,000

100% NZ owned, specialising in the hire of artificial flower displays.

2 2

P 0-9-390 8979

Bun Mee Kiwi

Food & Beverage

$50,000

Turn your passion for delicious healthy food into your own business with Bun Mee Kiwi. Capitalise on this highly popular Vietnamese sandwich eatery with a Kiwi twist. Established, proven systems with a committed, passionate franchisor supporting you. Life’s too short for S#!t food.

1 1

Nicola Bow M 022 194 8747 E nicola@firstfranchise.co.nz W bunmeekiwi.co.nz

BurgerFuel

Food & Beverage

$500,000

BurgerFuel is a leader in the gourmet burger market, dedicated to serving high quality burgers in an atmosphere as charged as the food. Combined with fun and irreverent marketing campaigns BurgerFuel creates the perfect environment for franchisees to grow and enjoy their business.

56 79

Murdoch Ball M 021 954 632 E franchising@burgerfuelgroup.com W burgerfuel.com/nz

Burger Wisconsin

Food & Beverage

$150,000$250,000

At Burger Wisconsin, it’s always been about the food. Now is an exciting time to join us, with new sites planned throughout New Zealand and an existing store refresh programme underway. It’s a gourmet opportunity for operators with good taste.

25 25

Brittany Jackson P 0-9-973 4559 E franchising@mrhltd.com W mariposa.nz

Financial Services

$45,000

Calling all CA’s and CPA’s - we want you.

2 2

P 0800 283 399

Health & Beauty

$150,000$300,000

At Caci we love what we do! Helping New Zealanders with what we call ‘skin confidence’. Now is your chance to join the team, become a Caci clinic owner and enjoy the benefits of being part of a successful New Zealand business.

63 63

Penny Chapman P 0800 266 119 M 021 959 933 E penny.chapman@fabgroup.co.nz W caci.co.nz/franchise

Café2U

Food & Beverage

$82,000$160,000

Follow your dream of business ownership with the support of the world’s largest mobile coffee van franchise in the fast growth coffee industry. Café2U provides opportunities for small business entrepreneurs to deliver great coffee and food to businesses, events, and functions.

11 240+

Andrew Morgan P 0-9-973 4823 M 022 419 3156 E andrew@ccbs.co.nz W cafe2u.co.nz

Café Botannix

Food & Beverage

$480,000

Contemporary deli cafés serving organic coffee and food options in Palmers garden-centres.

4 4

P 021 483 500

Cambridge Homes

Home & Building

$150,000

Offering driven, motivated people the opportunity to become a Cambridge Homes franchisee.

7 7

M 021 409 763

Carl’s Jr.

Food & Beverage

$1,000,000

We are looking for enthusiastic franchisees to join the Carl’s Jr. team.

18 1300+

P 0-9-525 8700

Carpet Court

Retail

$250,000

New Zealand’s largest flooring retailer. The size of the Carpet Court group means that Carpet Court franchise partners benefit from the advantages of scale when it comes to all aspects of business, including buying power, marketing, product range and other business support services.

57 57

Colin Jones M 027 453 4876 E support.office@carpetcourt.nz W carpetcourt.nz/careers

Cartridge World

Computer

$100,000$125,000

The largest, most experienced printer cartridge refilling company worldwide. Franchisees operate from retail premises, refilling cartridges, retailing new cartridges and other printer consumables. Easily learned, full training provided. Includes stock, plant, training and licence fee. We stand behind our product with a 100% satisfaction guarantee.

43 1650

Craig Watson P 0061 1300 767 223 E cw@cartridgeworld.com.au W cartridgeworld.co.nz

Cash Converters

Retail

$650,000

Looking for an exceptional return on your investment? We’re New Zealand’s favourite place to buy and sell, the world’s largest second-hand dealer and market leader in short term credit services. With more than 700 stores internationally you’ll be buying a tried and tested, well respected brand.

28 700+

Colin Mahoney P 0-9-281 7334 E enquiries@cashconverters.co.nz W cashconverters.co.nz

Cavalier Homes

Home & Building

$25,000$55,000

Cavalier Homes is a progressive and innovative franchise residential building company.

New 10

P 0800 228 254

Black & White Coffee Cartel

Bricks 4 Kidz

Business Buddy Caci

Search the Westpac Directory of Franchising at www.franchise.co.nz

B-C

Central Landscape & Garden Supplies

Home & Building

P.O.A

Champion Travel Referral Agents

Travel

Cleancorp

description

FANZ

industry

number in NZ, globally

company

investment from

Franchise and Business Opportunities page number

C-E

get more information

9 9

Mike Armour P 0-9-273 5352 M 0274 506 639 E mike@centrallandscapes.co.nz W centrallandscapes.co.nz

$51-$4500 Unique business opportunity for entrepreneurial travel lovers. Referral agents earn up to 10% commission rebates on personal and referral travel bookings made under contract. Also now includes pet insurance – especially useful for travellers. Affiliated with helloworld and Allianz. ‘It pays to book Champion Travel!’

8 8

Maxwell Burns P 0-6-843 6280 M 021 0220 2220 E info@championtravel.co.nz W championtravel.co.nz

Home & Commercial

$25,000

Cleancorp offers home cleaning and commercial cleaning franchises. Seeking committed people to deliver great service. We source and acquire commercial cleaning contracts for our franchisees who are provided with full training, ensuring the same professional standards are offered to all customers.

105 105

Loraine Fitzgerald P 0-9-304 0599 M 021 944 636 E loraine@cleancorp.co.nz W cleancorp.co.nz

Clean Planet

Business & Commercial

$20,000

Clean Planet, environmentally better for you and your customers. No selling, no invoicing, we do it for you. Well-established and growing strongly throughout regional New Zealand. Now looking for master licensees and franchisees. Work for yourself with the support of our proven processes and systems.

130 130

Tony Pattison P 0-9-622 0828 E tony.pattison@cleanplanet.co.nz W cleanplanet.co.nz

Clean Rite

Home & Commercial

$15,000$55,000

Home and commercial cleaning – no job is too big or too small.

21 21

P 0800 101 216

Business & Commercial

$14,600

An established, award-winning franchise with nearly 300 franchisees operating throughout NZ. This cleaning franchise offers quality cleaning at competitive prices. Franchisees utilise the well-developed systems and technical expertise to become successful business owners. Comprehensive training, equipment, uniform, business cards and provided.

280 1000

Greg Paget P 0800 800 055 E gregpaget@cleantastic.co.nz W cleantastic.co.nz

Cobb & Co.

Food & Beverage

$500,000

Welcome back to Cobb & Co., New Zealand’s original restaurant chain. With unbeatable brand 8 recognition, enviable buying power, proven profitability and on-going support from Cobb Group, 8 it’s not hard to see why owning a Cobb & Co. is a special opportunity.

Ben Gower P 0-7-281 1197 M 0204 1007 007 E ben@cobb.co.nz W cobb.co.nz

Coerver Coaching

Education

$65,000

Globally recognised as the world’s number one soccer skills teaching method, our programmes 1 enhance the technical skill level of players aged 3-16. Join the Coerver NZ journey and 50+ combine work with your passion! Full training and support provided from a coaching and business perspective.

Shannon Thomas M 021 861 671 E shannon@coerver.co.nz W coerver.co.nz

Coffee Culture

Food & Beverage

$350,000+ Coffee Culture is the South Island’s leading boutique group of coffee shops. We’re currently expanding and need passionate coffee lovers to join us. With over 22 years’ experience, we offer support and training that’s second to none.

Coffee News

Business & Commercial

$8,000$15,000

Local publication Coffee News has been a staple in our New Zealand hospitality venues for 23 over 20 years. We currently have new opportunities in Hamilton, Gisborne, Hastings, New 569 Plymouth, Palmerston North, Masterton, Wellington CBD, Nelson & Timaru. Existing franchises available in Auckland, please apply.

Rudy Kokx P 0800 22 77 82 M 021 421 346 E rudy@coffeenews.co.nz W coffeenews.co.nz

Coffix

Food & Beverage

$100,000

Offers exceptional Fairtrade coffee at a fair price. Ethical and environmentally responsible company.

18 18

M 021 287 2220

Colourplus

Retail

$200,000

At Colourplus, we’ve got your style. Your local store offers all the inspiration, expertise and advice you need to turn your decorating dreams into reality. With 30 stores nationwide, offering a range of top quality paint, wallpaper, curtains, blinds, giftware and decorating accessories.

29 29

P 0-9-818 9215 E info@colourplus.co.nz W colourplus.co.nz

Cleantastic Commercial Cleaning

Landscape and garden supply yards providing bulk and bagged products. Pick-up and deliveries. Will suit hands-on owner operators with a passion for excellent customer service who take pride in customer satisfaction. Well-established Warkworth franchise currently for sale – enquiries welcome.

Sacha Coburn P 0-7-855 3996 M 027 475 0390 E sacha@coffeeculture.co.nz W coffeeculture.co.nz

20 20

Columbus Coffee

Food & Beverage

$250,000$450,000

NZ’s premium café franchise. Highly recognised and trusted brand offering customers 71 exceptional coffee and chef-prepared food. Supreme Franchisee of the Year and Food and 71 Beverage Franchise System of the Year 2015/16. Suit owners with passion for coffee, food and the value of customer relationships.

Jon Hassall M 028 8500 1300 E jon@columbuscoffee.co.nz W columbuscoffee.co.nz

Compass Homes

Home & Building

$120,000$150,000

Wanted - business persons with entrepreneurial flair and ambition. A Compass Homes franchise gives you all the advantages of owning your own business, being your own boss, but still getting all the support you need in all aspects to help you run and grow your business.

10 10

Bronwyn Bindon P 0-3-379 1111 M 021 461 1313 E bronwyn@compasshomes.co.nz W compasshomes.co.nz

Computer

$27,500

We are looking for entrepreneurs to join our well-established franchise network.

6 400+

P 0800 728 768

Food & Beverage

$100,000

A Cookie Time franchise offers business ownership plus support from an iconic Kiwi company. Rare opportunities available in Northland, Wellington, Kapiti and Canterbury to become a franchisee with this iconic Kiwi company, home to much loved brands including Cooke Time, Bumper and OSM.

48 48

Dawn Cleary P 0800 266 543 P 0-3-349 6161 E franchise@cookietime.co.nz W cookietime.co.nz

Cookright Kitchen Services

Food & Beverage

$70,000

Cookright, the kitchen hero, saving kitchens time and money. Deepfryer, overhead filter and hood cleaning. Cooking oil filtering. Oil and kitchen consumables product sales. Cookright has significant income potential with minimal competition for motivated, hard-working, practical operators who can sell and are well organised.

31 31

Steve McMullen P 0800 804 104 M 029 770 0994 E steve@cookright.co.nz W cookright.co.nz

Corporate Cabs

Business & Commercial

P.O.A.

Corporate Cabs is New Zealand’s most professionally driven cab service.

200+200+

P 0800 789 789

Computer Troubleshooters Cookie Time

CrestClean

Business & Commercial

$10,000

Full service franchise, all contracts provided. Guaranteed income paid twice monthly. 625 CrestClean prepares GST returns, accounts and tax returns. Full training programme provides 625 career pathway. Operating since 1996. Franchises operating nationwide. Master franchises are also available.

Sam Lewis P 0800 273 780 E franchisesupport@crestclean.co.nz W crest.co.nz

Crest PropertyCare

Business & Commercial

$15,000

If you have handyman skills, or are good with outside jobs, a Crest PropertyCare franchise may suit. We provide caretaking services to businesses and schools, looking after exterior areas around buildings, grounds and doing simple property maintenance duties. Franchises are available nationwide.

23 23

Sam Lewis P 0800 273 780 E info@crestpropertycare.co.nz W crestpropertycare.co.nz

Crewcut

Home Services

$16,000

Crewcut is a lawn and garden maintenance franchise with businesses for sale. For over 26 years we’ve had operators providing lawn mowing, hedge trimming, section clearing, and gardening to Kiwi’s all across New Zealand. Buy a business with support, strong branding, and values.

260 260

Pauli Horgan P 0800 800 286 E pauli@crewcut.co.nz W crewcut.co.nz

Cutshop

Home & Building

$450,000

Cutshop is a successful business offering contract cutting services to kitchen and wardrobe 3 retailers, interior fit-out specialists, and designers of bespoke products all over New 3 Zealand. Prime opportunities to invest in and manage a production and programming franchise are now available. Call for details.

André Hofer P 0-9-666 0632 M 021 879 413 E andre.hofer@cutshop.com W cutshop.com

Home & Building

$160,000

Design Builders is a thriving, established business with an outstanding reputation for the quality 10 of our work. If you have the right attitude and motivation to be a Design Builders Regional 10 Partner, you’ll get the support you need to grow your own successful business.

Andrew Price P 0800 456 456 M 027 601 6607 E andrew.price@designbuilders.co.nz W designbuilders.co.nz

Diamond Fusion

Home & Building

$50,000

Seeking motivated people with great sales ability and focus. Full training provided.

8 n/a

M 021 234 4170

Donut King

Food & Beverage

$200,000

Donut King is a speciality donut and coffee chain now available in NZ

4 350

M 0061 418 360392

DrainPro

Home & Building

$40,000

DrainPro specialise in residential new builds, tank installations and light commercial works, with franchise opportunities available nationwide. Whether you’re an existing business struggling or a tradesman looking to go out on his own, Drainpro have the experience to help you develop a successful business.

4 4

Nathan Williamson P 0-3-342 1278 M 021 217 1616 E nathan@drainpro.co.nz W drainpro.co.nz

10 118

Derek Lilly M 027 213 5133 E del@dreamdoors.co.nz W dreamdoors.co.nz

Design Builders

Dream Doors

Home & Building

$75,000

Design, manufacture and supply of made-to-measure kitchens, bathrooms and bedrooms for retail and trade customers. Seeking hard-working, sales-driven, computer literate go-getters who are willing to follow a proven dynamic international business model.

Driving Miss Daisy New Zealand

Home Services

$40,000$45,000

Driving Miss Daisy is NZ’s No.1 companion driving service. Currently we have 80 territories in 80 operation. If you are interested in becoming the next Daisy in this growth industry, call us today. 117 Our NZ franchises are an extremely affordable small business option.

Jack Harper/Ange Mill P 021 503 325 E ange@drivingmissdaisy.co.nz W drivingmissdaisy.co.nz

Leisure

$25,000

Seeking people with a passion for photography and a warm personality.

7 7

P 0-4-972 2364

Education

$20,000$25,000

Connecting quality teachers with early childhood education centres via a clever app.

1 1

M 021 409 676

Home & Commercial

$30,000

A product sales-based business selling automatic insect control, odour control and fragrancing systems. Selling to both commercial and residential customers. Suitable for husband/wife teams or individuals with sales or business experience. A franchise opportunity with room for independent thinking.

18 30

Ian Robertson M 027 433 4513 E ian.robertson@ecomist.co.nz W ecomist.co.nz

Education

$100,000

EduExperts offers a variety of after school tutoring programmes for primary, intermediate and high school children of all nationalities, aimed at helping them excel in their education and overcome any learning difficulties they may have.

12 14

Jenny Jin P 0-9-520 1800 M 021 229 5378 E HQ@eduexperts.co.nz W eduexperts.co.nz

Duo Photography Dynamic ECE Relievers Ecomist

EduExperts

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand

Autumn 2022

Year 31 Issue 01

Electrify.nz

Retail

EmbroidMe

Business & Commercial

EncoreNZ

Business & Commercial

Epiphany Café

$25,000

Seeking people with passion and ambition to be a specialist e-bike retailer.

FANZ

description

number in NZ, globally

industry

investment from

page number

company

Franchise and Business Opportunities 10 10

get more information M 021 644 405

EmbroidMe is New Zealand’s largest uniform and promotional products business. EmbroidMe 13 focuses on the business-to-business market providing apparel for uniforms and branding them. 350 Low stock, low staffing, high repeat, high margin, Monday to Friday business. We’re looking for business-minded people, no industry experience required.

Sarah Archibald P 0-9-577 4223 M 021 479 123 E fnz@businessfranchise.co.nz W businessfranchise.co.nz

$60,000

EncoreNZ are recruitment specialists working with NZ businesses to build great teams. We want to help more people into employment across the country. If you’re a recruitment specialist wanting to own a recruitment business, we’d like to talk to you about our proven franchise system.

2 2

Teisha Pihama M 022 406 3567 E franchise@encorenz.co.nz W encorenz.co.nz

Food & Beverage

$200,000

Epiphany Café are seeking people who are committed to excellence. Our point of difference is unique products such as homemade artisan donuts. This is more than just a business venture, we work hard, enjoy what we’re doing, and know how to have fun while achieving our goals.

20 20

Jeths Lacson M 021 337 329 E admin@epiphanycafe.co.nz W epiphanycafe.co.nz

Esquires

Food & Beverage

$300,000$450,000

At Esquires Café our franchise partners tailor their food to the local market from our extensive menu library. We don’t dictate the menu, we allow the freedom for you to be a true entrepreneur while ensuring you have comprehensive support from our team.

21 100+

Andrew Morgan P 0-9-973 4823 M 022 419 3156 E andrew@ccbs.co.nz W esquirescafe.co.nz

Exceed Franchising

Home Services

$60,000

Multi award-winning Exceed specialising in fixing windows and doors, enhancing and extending the life of joinery. We are an innovative national franchise of over 29 years with welldesigned systems to help support your journey with us.

25 31

Tony Burnette P 0800 25 25 00 E careers@exceed.co.nz W exceed.co.nz

Expense Reduction Analysts

Business & Commercial

$79,500

Disruption could be just what you are looking for! Earn an executive income working from home as part of Expense Reduction Analysts, the cost management franchise voted the world’s Best White Collar Franchise for the third year in a row at the Global Franchise Awards.

26 700+

Denis Stevens P 0-4-566 6615 M 0274 487 089 E dstevens@expensereduction.com W nz.expensereduction.com

Expert Maths Tuition

Leisure & Education

$30,000

Expert Maths Tuition has provided outstanding maths tuition to thousands of students.

7 7

P 0800 628 463 W expertmathstuition.co.nz

Express Employment Professionals

Business & Commercial

$170,000 - With 850+ franchise locations worldwide, Express is an award-winning franchise opportunity $275,000 with immediate market availability in New Zealand. Recognised as Global Franchise magazine’s Best White-Collar Franchise and in the top 25 brands on Entrepreneur’s Franchise 500, Express is a financially rewarding investment.

1 850+

Mandy Jacobson P 021 0811 9114 E franchising@expresspros.com W expressfranchising.com/ANZ

Fibrenew New Zealand

Business & Commercial

$90,000

Home-based, mobile franchise - experts in leather, vinyl and plastic restoration.

10 245+

P 0-3-374 3366

Fifo Capital

Financial Services

$49,500

Provide working capital funding for small businesses.

12 70

P 0-9-302 0949

fit20

Health & Fitness

$150,000

fit20 is a unique and innovative franchise business which operates in the niche market of personal training. Originally from the Netherlands, over 135 studios have been opened across the world since 2009. fit20 is a game changer and we seek people who dare to be different.

1 135+

Catharina Flisijn M 021 026 52819 E info@fit20.co.nz W fit20.co.nz

Fix It Building Services

Home & Building

$5,000

This franchise takes care of everything from building repairs to renovation and additions.

11 11

P 0-4-566 0297

Flex Fitness

Health & Fitness

$300,000$650,000

Flex Fitness is a New Zealand owned and operated 24-hour gym franchise.

27 27

P 0-7-850 5556

Flooring Design

Home & Building

$50,000

Retail flooring shops. Franchisees come from within the industry, such as carpet and vinyl installers, with others from widely varying backgrounds. Full training, excellent systems and great support from a wide supplier base. Centralised systems create efficiencies and as a result, a profitable business model.

21 21

Jeremy Yeoman M 022 602 8482 E opportunities@flooringdesign.co.nz W flooringdesign.co.nz

Business & Commercial

$177,000

FocalPoint Business Coaching is the world’s premier coaching and business skills training organisation. We provide business performance coaching and training to business owners and executives. This is accomplished through training and one-on-one coaching in an environment of continuous learning, positive support and results-driven accountability.

1 200+

Andrew Phillips M 0061 418 500 721 E aphillips@focalpointcoaching.com W focalpointcoaching.co.nz

Footloose Shoes

Retail

$150,000

Need a passion for fashion and the desire to own your own business.

19 19

M 021 934 080

Freedom Companion Driving Services

Home Services

$32,000

Freedom Companion Driving Services provides transport services for those requiring safe, 20 caring transport. With the population of New Zealanders aged 65+ projected to double over the 20 next 25 years there has never been a better time to own a Freedom Drivers franchise.

Julian Smith P 0800 333 499 E franchises@freedomdrivers.co.nz W freedomdrivers.co.nz

Fritz’s Wieners

Food & Beverage

$80,000

Exclusive bratwurst sausages served in a fresh baguette. Excellent return on investment.

20 21

P 0-3-789 5078

Generation Homes

Home & Building

P.O.A

We build houses for clients all over New Zealand for a fixed price and on a time guarantee.

14 14

M 0274 908 399

Giggle Entertainment Network

Business & Commercial

$100,000$175,000

Giggle boasts over 1,200 locations with over 1,000,000 people p/w past our screens.

16 16

P 0-6-355 3480

Gloria Jean’s Coffees

Food & Beverage

$300,000$450,000

We’re proud to be an international award-winning company. We attribute our success to our 6 strong network of Master Franchise Partners. Nobody works alone. We provide excellent 330 training, a proven franchise model, along with ongoing support to help their business grow from strength to strength.

Andrew Morgan P 0-9-973 4823 M 022 419 3156 E andrew@ccbs.co.nz W gloriajeanscoffees.nz

Retail

$75,000

Want a business where the equipment does the work and not you? Talk to Gooder Equipment about opening a modern self-service, remotely managed laundromat. With leading brands like Maytag, Primus, Huebsch and Dexter, we have the expertise, equipment and operating systems to make it happen.

3 3

Renier Slabbert P 0800 629 824 M 0275 550 5503 E enquiries@goodequip.co.nz W gooder.co.nz

Green Acres Franchise Group

Home Services

$24,000

Green Acres was founded in 1991 and is proudly kiwi owned and operated. With 30 years’ experience we are one of the longest running NZ-owned franchise systems. We have over 400 franchisees controlling their own future path. Ask about our Big Business model today.

400+ 400+

Jason Hill P 0800 692 643 E jason@greenacres.co.nz W joingreenacres.co.nz

Green Homes NZ

Home & Building

$20,000

Design and build sustainable, high performing and energy efficient homes for Kiwis.

6 50

M 027 255 0000

Guthrie Bowron

Retail

$250,000$300,000

The number one home decorating franchise in New Zealand, specialising in paint, wallpaper, custom-made curtains and blinds, flooring and decorating tools. Franchisees benefit from an established name, a strong support system, central purchasing negotiation and active national advertising campaigns.

45 45

Alan Heatlie P 0-9-306 1040 E alan@guthriebowron.co.nz W guthriebowron.co.nz

Habitual Fix

Food & Beverage

$185,000

Our purpose is to turn the world into fresh food fanatics with healthy food that is not only good for you, it’s food you love to eat. New Zealand’s very own born and bred food franchise. Give Mark a call to find out more!

10 10

Mark Forsyth M 027 442 9531 E mark@habitualfix.com W habitualfix.co.nz

Hachi Hachi

Food & Beverage

$350,000$500,000

New Zealand’s latest success in affordable, fast and fresh Japanese cuisine.

5 5

P 0-3-341 5288

Harrisons Carpet & Flooring

Home & Building

$150,000

Harrisons Carpet & Flooring is one of the most successful franchise businesses in New Zealand and is experiencing very high customer demand across the country. We are looking for passionate people to join our nationwide Carpet & Flooring franchise network.

50 50

Dan Harrison P 0800 102 004 M 021 242 4131 E danh@hah.co.nz W harrisons.nz/join-us

Harrisons Curtains & Blinds

Home & Building

$45,000 -$70,000

Love fashion, interior design, and have a flair for sales? Own your own business doing what you love, supported by the most trusted franchise network. We are looking for passionate people to join our 20 strong nationwide Curtains & Blinds franchise network.

20 20

Dan Harrison P 0800 102 004 M 021 242 4131 E danh@hah.co.nz W harrisons.nz/join-us

FocalPoint Business Coaching

Gooder Equipment

E-H

Talk to our franchise specialists today on 0800 177 007. Terms, conditions, fees and charges apply to Westpac products and services. Eligibility and lending criteria apply to some Westpac products and services. Westpac New Zealand Limited.

Search the Westpac Directory of Franchising at www.franchise.co.nz

description

FANZ

industry

number in NZ, globally

company

investment from

Franchise and Business Opportunities page number

H-K

get more information

Harrisons Solar Energy

Home & Building

$20,000 -$60,000

Harrisons Solar Energy is one of the most successful franchise businesses in New Zealand and is experiencing very high customer demand across the country. We are looking for people passionate about sustainability and technical sales to join our nationwide Solar Energy franchise network.

16 16

Dan Harrison P 0800 102 004 M 021 242 4131 E danh@hah.co.nz W harrisons.nz/join-us

HB Laser Skin Clinics

Health & Beauty

$50,000

Have a passion for the beauty industry? HB Laser Skin Clinics offers franchisees the opportunity to receive state-of-the-art therapeutic laser training from one of New Zealand’s most recognised leaders in the industry. With six thriving clinics already, franchisees are supported to succeed.

6 6

Nicola Bow M 022 194 8747 E nicola@firstfranchise.co.nz W laserskin.co.nz

Health & Beauty

$70,000+

Health 2000 was founded in 1993 and is New Zealand’s largest natural health retailer. The group is made up of members who have a passion and belief in natural health, including naturopaths, homeopaths, herbal specialists and sports therapists – although not a prerequisite to joining..

52 52

Alan Morpeth M 021 655 920 E alanm@health2000.co.nz W health2000.co.nz

Hell

Food & Beverage

$200,000

A brand with attitude that cannot be missed. Our damned fine gourmet menu, coupled with sophisticated systems and support, make this a wicked opportunity. Hell is looking for new franchisees with a passion for our brand and a willingness to learn. Opportunities available nationwide.

73 73

Ben Cumming M 027 364 2431 E franchise@hell.co.nz W hellpizza.com

Hell On Wheels

Food & Beverage

$180,000

Hell Pizza is expanding into small towns with a new mobile franchise model.

3 3

M 027 364 2431

helloworld Travel

Retail

$150,000

helloworld Travel is New Zealand’s fastest growing travel brand. Winners of the NTIA Best 90 Travel Brand 2018, combined with national marketing and service awards, helloworld offers our 360 franchise partners best in market returns and the opportunity to share our passion for travel with your community.

Kim Grafton M 021 917 897 E kim.grafton@helloworld.co.nz W helloworld.co.nz/careers

Highmark Homes

Home & Building

$35,000

Highmark Homes was established in the 1960’s and continues to offer quality, yet affordable homes. Building on this success, we are now looking for experienced candidates nationwide. Joining our brand gives you access to proven systems, central office support and our team of designers and quantity surveyors.

6 6

Ryan Hunt P 021 388 626 E ryan@highmarkhomes.co.nz W highmarkhomes.co.nz

Business & Commercial

$60,000

Business training and coaching franchise opportunity, delivering the well-known High Performance programme. Do you have previous management and sales experience, honesty and integrity? Are you willing to learn, personable and presentable, with proven strong relationship and communication skills? Join the High Performance team.

8 8

Frikkie Le Roux P 0-9-215-6525 M 021 110 4738 E frikkie@highperformance.kiwi.nz W highperformance.kiwi.nz

Hire A Hubby

Home & Building

$32,000

New Zealand’s first choice for professional home maintenance projects, building and 60 renovation services. Kiwi-owned Hire A Hubby has built a reputation for being the go-to solution 60 for jobs around the home. Customers trust us with full project management. We offer customer payment convenience with Afterpay.

Jason Hill P 0-9-845 2640 E jason@hireahubby.co.nz W hireahubby.co.nz

Hire A Maid

Home Services

$15,000$35,000

Hire a Maid is an experienced, fully supported and professional provider of high quality home and commercial cleaning services. We are seeking motivated franchise owners who have the drive to provide exceptional services to their clients and be your own boss.

68 68

Ron Chauhan P 0800 110 095 E enquire@hire-a-maid.co.nz W hire-a-maid.co.nz/register

Food & Beverage

$300,000

Hudsons has been delivering coffee excellence for over 20 years with cafes across Australia, Singapore and New Zealand. We are seeking passionate franchisees to help us spread our love of coffee nationwide. Training is provided. If you are obsessed about coffee, please contact us.

3 100+

Khushboo Badiyani M 021 786 685 E khushboo.badiyani@hudsonscoffee.co.nz W hudsonscoffee.co.nz

Business & Commercial

$90,825

Simple, effective panels to reduce commercial chilling costs and improve performance.

11 11

P 0800 486 434

Health 2000

High Performance Training and Coaching

Hudsons

Humitech InXpress

Business & Commercial

$29,900

Global logistics and freight sales consulting franchise. InXpress allows you to build a successful and profitable business with the security of one of the world’s largest franchisors of global courier services. Proven business model and training provided. Low risk with a strong return on investment.

3 350+

Ryan Bohm P 0061 450 619 043 E sales.nz@inxpress.com W inxpress.com/nz

Jamaica Blue

Food & Beverage

$280,000$450,000

Bring your enthusiasm, ambition and passion to deliver an exceptional customer experience. Enjoy world-class training with ongoing support and together you have the ingredients of a successful Jamaica Blue franchise partnership. Opportunities nationwide with a brand you are proud to call your own.

8 169

Maree Keane M 027 484 7301 E maree@foodco.co.nz W jamaicablue.co.nz

Jani-King

Business & Commercial

$22,000

Jani-King is known as the world’s number one commercial cleaning franchise company providing full operational sales administration support for franchisees. There has only been one name to turn to for quality and value in the commercial cleaning services - Jani-King, the king of clean.

380+ 13K+

P 0800 526 454 E reception@janiking.co.nz W janiking.co.nz/franchisees

Jesters Pies

Food & Beverage

$200,000- Jesters Pies are offering new store opportunities on a turnkey basis. We will provide training, 14 $280,000+ ongoing support and the tools required for you to maximise your investment. Seeking 50+ passionate franchise partners prepared to work in the business who are committed to excellent customer service.

Ancelin Colls P 0-9-557 3057 M 021 621 157 E franchisee@jesters-pies.co.nz W jesters-pies.co.nz

Jet Cleaning Services

Business & Commercial

$50,000$120,000

Jet Cleaning Services is one of New Zealand’s leading cleaning companies with specialist commercial cleaning crews throughout the country. Jet Cleaning is looking for highly motivated franchise teams to operate at some of our prestigious customers’ sites across greater Auckland, Hamilton, Wellington and Queenstown.

27 27

Danielle Scott P 0-9-302 1536 E danielles@jetcleaning.co.nz W jetcleaning.co.nz

Jim’s Dog Wash

Home Services

$25,000

Opportunity for dog lovers to make a great income in your own business.

3 69

P 0800 454 654

Jim’s Mowing

Home Services

$20,000

Mowing/gardening franchise opportunity. Want more flexibility to achieve a better work life balance? Seeking self-motivated people who wish to succeed in running their own business. We provide help and assistance every step of the way to help them build successful businesses.

7 3000+

Rod Skelton P 0800 454 654 E chchadmin@jimsmowing.net.nz W jimsmowing.co.nz

Business & Commercial

$60,000

The leading provider of electrical testing and tagging services. Are you ready to be a part of this highly successful brand and create a new future for yourself? Jim’s Test & Tag gives you the training, support and systems you need to succeed.

35 185

Peter Mahon P 0800 454 654 E info@jimstestandtag.co.nz W jimstestandtag.co.nz

Jones & Co Cleaning, Property & Lifestyle Solutions

Home & Commercial Services

$9,000

Exceptional industry rates & guaranteed income. No cleaning or business experience necessary. Comprehensive training, tools, marketing and resources provided with ongoing support. There is no selling, no invoicing, no collecting of payments, no processing GST returns – we do it all for you!

1 1

Ally Kelleher P 0800 566 352 M 021 939 490 E office@jonesandcoservices.com W jonesandcoservices .com

Jumping Beans International

Leisure & Education

$12,500

Leading edge, fun, early childhood physical activity and skills classes for under 5’s.

4 4

M 021 264 0619

Just Cabins

Home & Building

$450,000

Just Cabins provides portable cabins for rent which are just perfect as sleepouts, extra room, portable office, or as storage at your home or business. Long-term cabin rentals provide a passive income, excellent growth and are easily run by one person part-time.

50 50

Fenton Peterken P 0-9-889 8776 E sales@justcabins.co.nz W justcabins.co.nz

Jim’s Test & Tag / Jim’s Fire Safety

Just Cuts

Health & Beauty

$170,000$270,000

Be your own boss and get all the support you need. You don’t have to be a hairdresser to own 24 a Just Cuts, but you do need a passion for people and the ability to follow a proven system that 205 has worked for over 30 years.

Zenardia Anderberg P 0800 100 114 E bdm@justcuts.com W justcuts.co.nz

Just Kidz Educare

Leisure & Education

$600,000

Just Kidz is a leading early childhood education brand dedicated to providing high-quality pre-school education and care. Franchise options available for people with passion and commitment to supporting families’ educational and care needs. Offering a vibrant, social, rewarding business within your community.

7 7

Vanessa Henry M 021 204 3410 E vanessa@justkidz.co.nz W justkidz.co.nz

Katsubi

42 43

Food & Beverage

$350,000 - Make this your winning day, with a chance to join one of the most successful local franchised $500,000 eateries in New Zealand. With more than 12 years of experience in the food chain industry, Katsubi invites our potential partners to build your dreams and succeed with us.

21 21

Zoe Park M 021 880 278 E franchise@katsubi.co.nz W katsubi.co.nz

Kelly Club

Leisure & Education

$35,000

We offer you an opportunity to own your own business and make a real difference in children’s 48 lives. Running before and after-school care, and holiday programmes kids just love. Our simple 63 franchise model is easy to understand and we provide full training and support.

Paul Jamieson P 0-9-427 9377 M 021 409 241 E paul@kellyclub.co.nz W kellyclub.co.nz

Kelly Sports

Leisure & Education

$40,000

Giving kids a sporting chance. In-school curriculum, after school academy programmes, school sports days. Education outside of the classroom. Before and after-school care holiday programmes. We are looking for people who have a passion for kids and sport.

36 67

Paul Jamieson P 0-9-427 9377 M 021 409 241 E paul@kellysports.co.nz W kellysports.co.nz

Kinetic Electrical

Home & Building

P.O.A

Professionally planned franchise system, fully documented to help you work smarter not harder to reach full potential of your company’s experience and expertise. Kinetic Electrical is a franchise for owners of existing electrical contracting companies with a passion to grow their business.

25 25

Vicki Bambry M 0274 852 010 E vicki@kinetic-electric.co.nz W kinetic-electric.co.nz

Kitchen Studio

Home & Building

$150,000

New Zealand’s kitchen design specialists. Designing and installing custom-made kitchens throughout New Zealand since 1984. Enquire now for details of what location may suit. Join a motivated, professional, well established franchise network.

16 16

Simon Harkness P 0-9-815 3000 E simon@kitchenstudio.co.nz W kitchenstudio.co.nz

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand

Autumn 2022

Year 31 Issue 01

FANZ

description

number in NZ, globally

industry

investment from

page number

company

Franchise and Business Opportunities

K-M

get more information

Kitchens Direct

Home & Building

$20,000

With over 50 years’ experience in the NZ kitchen industry, the Kitchens Direct team provides highest standards of design, production, quality and customer service. Franchise opportunities available for hard-working, sales-driven, go-getters who want to be part of a dynamic business model with excellent HO support.

1 1

Nicola Bow M 022 194 8747 E nicola@firstfranchise.co.nz W kitchendirect.co.nz

Kitset Assembly

Home Services

$60,000

Kitset assembly is our business and demand for the service is extremely high.

16 178

P 0508 454 873

Kiwikrane

Leisure

$50,000

New Zealand’s crane amusement machine franchise. These stand-alone machines contain 51 soft-toys, chocolate and jewellery. Franchisees enjoy part-time, flexible work and operate 163 machines in an exclusive territory. The Kiwikrane franchise also provides advice on how best to locate and operate machines successfully.

Thomas Felton P 0-9-846 2800 E thomas@kiwikrane.co.nz W kiwikrane.co.nz

Kowhai Roof Coatings

Home & Building

$20,000

The Kowhai guys have been restoring and recoating roofs in most regions of NZ since the 1980’s. We have a proven and exclusive Kowhai coating system. Experience in roofing or coating systems required. Limited number of areas available now for suitable candidates.

19 19

P 0-9-636 1357 E info@kowhairoofs.co.nz W kowhairoofs.co.nz

KX Pilates

Health & Fitness

$300,000 - Passionate about fitness? New to New Zealand, KX is a workout unlike any other. Combining $350,000 traditional reformer pilates principles with progressive techniques, KX curates full-body workouts designed to challenge everybody. We deliver long-lasting results through small, continuous fitness improvements. Experience not necessary, full training given.

1 96

Kara Spice P 027 816 8604 E kara.spice@kxpilates.co.nz

La Porchetta

Food & Beverage

$400,000

Join the largest Italian restaurant chain in Australia and New Zealand. You will love taking part in serving our guests quality Italian food, to order, using fresh ingredients. We are looking for passionate individuals with a strong work ethic and drive to join our family.

5 46

Brendan Flanagan P 0061 3 9460 6700 E franchising@laporchetta.co.nz W laporchetta.co.nz

Landmark Homes

Home & Building

P.O.A

Landmark Homes is recognised as an industry leader in top quality, new home design and construction. We are searching for highly driven and motivated people (preferably with building industry knowledge) to join our growing franchise network throughout New Zealand.

14 14

Steve Bunyan P 0-7-578 2295 E info@landmarkhomes.co.nz W landmarkhomes.co.nz

Laser Clinics New Zealand

Fitness, Health & Beauty

$375,000

Partner with an award-winning franchise. Laser Clinics New Zealand are proud to be the global leaders in our industry, providing laser hair removal, cosmetic injectables, skin and body treatments at affordable prices. With a unique 50/50 business model, we are in this together!

16 165

Fiona Harcourt M 00614 0030 3272 E franchising@laserclinicsnewzealand.co.nz W laserclinicsnewzealand.co.nz

Laser Plumbing & Electrical

Home & Building

P.O.A

Our multi award-winning Laser Electrical and Plumbing groups have experienced phenomenal growth over the last 10 years. Laser group’s market leadership position has been earned through innovation, planning, use of quality systems and attention to providing the highest levels of customer service.

56 150+

Oliver Wright M 027 302 0502 E support @lasergroup.co.nz W laserelectrical.co.nz

Home & Building

$150,000

Latitude Homes is expanding and experiencing constant year-on-year growth. If you value the support of a great team, and are looking for a business opportunity that puts you in control of your future with proven financial rewards, we would love to hear from you.

11 11

Marc Hunter M 021 614 360 E marc@latitudehomes.co.nz W latitudehomes.co.nz

LawnFix

Home Services

$75,000

Lawn specialist service that offers the full lawn package.

5 5

M 021 191 1214

Lawn Rite

Home & Commercial

$15,000$65,000

Join the professionals taking care of residential and commercial lawns and gardens.

19 19

P 0800 101 216

LCF Fun Languages NZ

Leisure & Education

$2,000

We offer language clubs for children in childcare centres and schools.

7 5000+

P 027 717 1284

Life Maid Easy

Home Services

$30,000$50,000

Are you looking to secure a guaranteed income and grow with a vibrant company? This is your opportunity to run your own business and be part of one of New Zealand’s fastest-growing residential cleaning companies. Visit our website for more information.

2 2

Grace Lao P 0-9-909 6560 M 021 372 766 E grace@lifemaideasy.co.nz W lifemaideasy.co.nz

Liquorland

Retail

$300,000

Looking for customer-focussed retailers with a passion for our industry.

130 130

M 027 457 2210

LJS Seafood Restaurants

Food & Beverage

$190,000$230,000

The largest NZ fast-food chain of fish and chips and associated seafood stores.

13 13

Ben Frewin P 0-9-530 8090 E ben@ljs.co.nz W ljs.co.nz

Lone Star

Food & Beverage

$400,000$700,000

Lone Star is New Zealand’s largest restaurant & bar concept.

26 26

P 0-3-374 3208

Lord of the Fries

Food & Beverage

$200,000

Seeking people all over NZ to join us bringing our all-inclusive 100% vegan, halal- and koshercertified plant-based menu to Kiwis. If you have a passion for ethical business and making a real difference, are a natural-born leader and love interacting with people, we want to hear from you!

5 25

E franchise@lordofthefries.co.nz W lordofthefries.co.nz

Mad Butcher

Food & Beverage

$350,000$450,000

One of New Zealand’s best-known home grown franchises, trading since 1971.

36 38

M 021 725 458

Maintain To Profit

Home & Building

$59,000

Maintain To Profit is New Zealand’s leading property renovation and maintenance business. It is primarily a sales and project management licence business opportunity. A passion for renovating, property or trade background are advantageous. Contact us for your next business or career move with unlimited potential.

11 11

Mark Trafford P 0-9-929 4546 M 0275 736 688 E mark@mtp.co.nz W maintaintoprofit.co.nz

Food & Beverage

$250,000$390,000

Build a life full of ‘Joie de Vivre’ with a Maison De Crêpe franchise. Locations being awarded now to suitable candidates. Unique French inspired café/restaurant serving French-styled music, food and drinks in stunning settings and ambience. With low cost, high profit product model.

1 1

Sheena Hemens M 027 465 0101 E sheena@maisondecrepes.co.nz W maisondecrepes.co.nz

Majestic

Food & Beverage

$250,000 - Majestic is a premium boutique café brand creating exceptional experiences for locals across $450,000 New Zealand. With a unique point of difference and a vast range of products available, take advantage of a brand that is bringing something fresh to the industry in so many ways.

10 10

Chris Cox P 0-3-423 9760 M 021 521 669 E chris@majesticteabar.com W majesticteabar.com

Martin Personnel

Business & Commercial

$25,000

Hit the ground running with your own recruitment franchise under a brand that has been successfully operating in NZ for 30+ years. With minimal overheads and maximum profit, the Martin Personnel model has built-in systems, infrastructure and a Candidate / Client Management Software Programme.

1 1

Nicola Bow M 022 194 8747 E nicola@firstfranchise.co.nz W kitchendirect.co.nz

McDonald’s

Food & Beverage

$1.5m

Seeking highly qualified applicants to apply for our 12-month franchisee training programme.

170 38000

P 0-9-539 4300

MeloYelo E-Bikes

Retail

$13,500+

MeloYelo has established a work-from-home distribution channel for selling and servicing e-bikes.

18 18

M 021 728 875

Meticulous Home Services

Home Services

$13,000

Full range of internal and external cleaning services. Exclusive territory for franchisees.

35 35

M 021 956 107

Mexicali Fresh

Food & Beverage

$375,000

Mexicali Fresh has led the Mexican evolution in NZ since 2005. With giant American-style burritos and Mexican beer in a colourful, casual atmosphere. We are recruiting energetic, enthusiastic franchisees with a passion for great food and excellent customer service for our turn-key restaurants.

14 14

Brittany Jackson P 0-9-973 4559 E franchising@mrhltd.com W mariposa.nz

Mexico

Food & Beverage

P.O.A.

Mexico is a well-established, strong and well-loved Mexican restaurant group.

12 12

P 0-9-520 1044 E hola@mexico.net.nz

Midas

Auto Services

$100,000

Midas – New Zealand’s home of peace of mind motoring. Midas is an internationally recognised automotive repair and servicing franchise. We are looking for franchisees who are ‘drivers’ and truly love helping people. Automotive experience an advantage but not necessary.

12 2000+

Jason Wilson P 0-9-415 0235 M 021 955 969 E franchise@midasnz.co.nz W midasnz.co.nz/franchise-info

Mike Pero Mortgages

Financial Services

$20,000

Our franchisees work in partnership with the franchisor to build a rewarding business.

59 59

P 0800 500 123

Mike Pero Real Estate

Real Estate

$65,000

Mike Pero Real Estate is a home-grown New Zealand company that takes great pride in delivering the highest level of customer service possible to its clients. 20 years’ experience helping homebuyers with their home loans. We now provide full real estate services with lower fees.

Milestone Homes

Home & Building

P.O.A

Milestone Homes delivers a proven and smart franchisee package nationwide. and smart franchisee package nationwide.

Latitude Homes

Maison de Crêpe

Mike Pero P 0-3-365 9007 E mike@pero.co.nz W mikepero.com 8 8

M 027 220 1377

Find out how our experience can help your franchise succeed, on 0800 177 007. Terms, conditions, fees and charges apply to Westpac products and services. Eligibility and lending criteria apply to some Westpac products and services. Westpac New Zealand Limited.

Search the Westpac Directory of Franchising at www.franchise.co.nz

description

FANZ

industry

number in NZ, globally

company

investment from

Franchise and Business Opportunities page number

M-P

get more information

Mini-Tankers

Business & Commercial

$75,000$150,000

The only on-site diesel refuelling franchise in New Zealand.

70 70

P 0-9-622 2671

Mister Minit

Retail

P.O.A

Mister Minit is a shoe repair, key cutting and engraving business franchise specialising in corporate giftware solutions. Franchises are currently open to existing Mister Minit team members who are fully trained in the business. Franchise opportunities will be available in the future for outside recruitment.

37 238

Maria Walton P 0061 2 9521 9100 E maria.walton@minit.com.au W minit.com.au

Home & Building

$300,000

New Zealand’s premier portable room hire business providing recurring weekly income with limited labour input. Great extra retirement income and/or an opportunity to buy into an essential services business ripe for expansion, which provides you an immediate financial return via a proven business system.

New New

Gordon Green P 0800 46 49 46 M 0277 46 49 46 E gordon.green@mizin.nz W mizin.nz

Mobile Hand Car & Marine Grooming

Auto Services

$10,000$39,000

Mobile grooming and detailing service providing professional, environmentally friendly valet services.

17 17

P 0800 803 737

Money Metrics

Financial Services

$50,000

A team of home-based chartered accountants who utilise technology to provide pragmatic accounting solutions to small business owners. Enjoy the support of working with like-minded colleagues with the best tried and tested systems for operating a public practice business.

3 3

Cassandra Park P 0800 638 7427 M 0274 544 255 E cass@moneymetrics.co.nz W moneymetrics.co.nz

Mr Green

Home Services

$20,000

Franchises available in lawn mowing and gardening, commercial and home cleaning, handyman services. Founded in New Zealand in 1992 and still New Zealand owned. Weekly earnings in excess of $2000pw. Low royalties. Many franchisees have been with Mr Green for over 20 years.

200 200

Mark McIlroy P 0800 MRGREEN M 021 196 2196 E mark@mrgreen.co.nz W mrgreen.co.nz

Mr Rental

Home & Building

$600,000

Make the sale once and get paid over and over again.

17 89

P 0061 7 3622 2888

Mr Whippy

Food & Beverage

$50,000

Mr Whippy is looking for new owner/operators nationwide.

40 40

P 0800 494 4779

MTF Finance

Financial Services

$250,000

MTF Finance are looking for hardworking people with lending and business management 47 experience to join our nationwide team of franchisees operating from Whangarei to Invercargill. 47 Using MTF Finance’s system to market, approve and originate loans, you’ll manage your loan book using our web-based management system.

Food & Beverage

$250,000 - Build a life you love with Muffin Break! Benefit from the comprehensive training and support $400,000 from a reliable and trusted franchisor, growing businesses in NZ for more than 25 years. Muffin Break is expanding and we seek enthusiastic and customer-focussed franchisees throughout the country.

34 271

Maree Keane M 027 484 7301 E maree@foodco.co.nz W muffinbreak.co.nz

My After School Headquarters (MASH)

Leisure & Education

$30,000$35,000

Make a difference in children’s lives today with our out-of-school programmes.

28 28

P 0-3-366 9408

MYGuy

Home & Building

$41,000

Property maintenance company with a focus on quality workmanship, exceptional customer service and a healthy work/life balance – no business experience required, full training and ongoing support offered.

1 1

Leon Allen M 0275 058 236 E info@myguy.co.nz W myguy.co.nz

Narellan Pools

Home & Building

$50,000

Looking for highly talented and passionate people hungry for success.

19 80

P 0-7-846 8761

Navigation Homes

Home & Building

$100,000$350,000

Profitable house-building franchise. Proven systems, support and the best national supply prices.

12 12

M 021 477 506

New York Deli

Food & Beverage

$350,000

New York Deli is a superior, licensed, sandwich outlet.

4 4

M 027 583 1601

New Zealand Natural Ice Cream

Food & Beverage

$250,000

New Zealand Natural Ice Cream is a global franchise network based out of Auckland, New Zealand. It operates as the franchisor of the New Zealand Natural ice cream, frozen yoghurt, smoothie and juice parlours. Level of investment depending on store location and turnover history.

13 500+

David Foreman P 0-9-274 6168 E davidf@icecream.co.nz W icecream.co.nz

Night ’n Day Foodstores

Retail

$300,000

The Night ‘n Day Foodstore franchise, NZ’s leading convenience store chain offers group buying, uniformed image, full staff training, assistance in shop layouts and designs, profit reports, assistance with staff rosters, group advertising and full accounting facilities. New sites and conversion of existing businesses welcomed.

54 54

Nicky Gibbs M 027 4737 919 E franchise@nightnday.co.nz W http://nightnday.co.nz

Auto Services

P.O.A

Auto glass opportunity offers a proven business model with a nationally recognised brand.

58 2100

M 021 228 7395

Education

$80,000

Are you passionate about teaching but have had enough of the long hours and extra paperwork? A proven after-school tuition provider delivering exceptional results, is looking for education experts to join our expanding franchise network.

28 68

Jo Powell P 0-9-522 0800 E franchising@numberworks.com W numberworks.com

NZ House Surveys

Home & Building

$26,000$39,000

Reputable, trusted house inspection business. Quality pre-purchase surveys and multiple income streams.

7 7

P 0-6-354 9194

NZA Apprenticeships

Home & Building

$75,000

Recruit, employ, place and mentor apprentices in the building and construction sector.

4 4

M 021 247 4799

Oil Change Kings

Auto Services

$150,000$300,000

Provide full professional training, mentoring on all aspects of the fast oil change industry.

2 2

P 021 909 941

Oil Changers

Auto Services

$150,000$250,000

Oil Changers provide the convenience of drive-through vehicle servicing. No previous experience required.

14 14

P 0-3-343 6080

Oporto New Zealand

Food & Beverage

$350,000

Oporto chicken and burgers are big on taste and even bigger on value. With 20+ years in Australia and close to 15 years in New Zealand we have a proven franchise model. Seeking committed, energetic, entrepreneurs wanting to establish a long-term business with a strong brand.

4 140

Lawrence Pereira P 0508 676 786 E info@oporto.co.nz W oporto.co.nz

OPSM

Retail

P.O.A

You don’t need to be an optometrist to enjoy the amazing financial and professional rewards of running your own optical business, you just need strong business acumen and the ability to motivate and manage a sales team.

Business & Commercial

$25,000

Build your own portfolio of clients whilst working alongside a highly experienced consulting team.

20 20

P 0-9-215 7186

Retail

$160,000

Pack & Send move and handle local and international freight through a network of retail stores with a professional custom packaging service. A one-stop shop for retail and business customers. We are looking to grant franchises to those who are prepared to embrace our ‘no limits’ culture.

20 140+

Matthew Everest P 0-3-982 7252 M 021 799 783 E matthew.everest@packsend.co.nz W packsend.co.nz

Palmers

Retail

$1,000,000

New Zealand’s largest garden centre chain. Metropolitan and provincial opportunities. Growth market.

18 18

P 021 483 500

Paper Plus

Retail

$400,000

The largest stationery and books franchise system in Australasia. Committed to remaining a vibrant and integral part of the New Zealand retail scene. Grown to over 120 member stores nationwide with a combined sales turnover approaching $125 million a year and it’s still growing.

111 111

Richard Lambden P 0-9-261 0871 E operations@paperplusgroup.co.nz W paperplus.co.nz

Para Rubber

Retail

$150,000$250,000

Iconic New Zealand retailer dominating the market in sales of foam, foam mattresses, rubber, mats, and Para pools. Looking for energetic people serious about customer service and looking to build a successful business through determination. Opportunities available in South Auckland, Hawkes Bay and Dunedin.

11 11

Vaughan Moss P 0-9-532 8794 M 021 921 976 E vmoss@pararubber.co.nz W pararubber.co.nz

Business & Commercial

$30,000

A Paramount Services franchise is a safe and affordable way to own your own business. When you become a franchisee we will provide you with enough cleaning contracts to support a stand-alone franchise business. Established in 1979, Paramount Services has 160+ franchisees servicing 2,000 clients.

160+ 160+

Bill Wu P 0-9-376 7850 M 027 588 3126 E bwu@paraserve.com W paraserve.co.nz

Paramount Vehicle Grooming

Auto Services

$35,000

Mobile car grooming business servicing private and corporate clients. Franchisees need to be well organised and prepared to work hard. You will be trained by Paramount in how to clean a car efficiently and effectively, and how to run your own business.

1+ 1+

Stella Blake P 0-9-376 7850 M 021 912 615 E sblake@paraserve.com W paraserve.co.nz

Pegasus Rental Cars

Leisure & Transport

$20,000$70,000

Offering the best value-for-money car hire in New Zealand for over 30 years.

11 11

M 027 257 4500

Business & Commercial

$195,000

New mobile workplace health monitoring franchise. Mobile clinics providing lung function, hearing, hand, arm, vibration and occupational vision testing on site at workplaces. Operating with a high standard of ethics is important for us, so naturally we will be seeking franchisees who share our values.

2 2

Ian Kebbell P 0800 50 80 30 M 021 629 626 E office@peoplecare.co.nz W peoplecare.co.nz

Home & Building

$10,000

PERL is a professional franchise model for ambitious contractors looking to start their own business or supercharge their current one. PERL provides ongoing superior support and business education, exceptional supplier pricing and discounts, innovative integrated operating systems, and coordinated national sales and marketing.

2 2

Andrew Cochrane P 0800 438 7375 (GET PERL) M 027 616 0433 E membership @perlgroup.co.nz W perlelectrical.co.nz W perlplumbing.co.nz

Mizin

Muffin Break

Novus NumberWorks’n Words

Oxygen8 Consulting Pack & Send New Zealand

Paramount Services

PeopleCare

PERL Plumbing & PERL Electrical

30 31

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand

Andrew Fergusson M 021 881 110 E andrew.fergusson@mtf.co.nz W mtf.co.nz

Rachna Singh E rachna.singh@luxottica.com.au W opsm.co.nz/franchises

Autumn 2022

Year 31 Issue 01

FANZ

description

number in NZ, globally

industry

investment from

page number

company

Franchise and Business Opportunities get more information

Pets In The City

Other

$400,000+ Seeking franchise partners passionate about pets and people.

2 2

M 021 508 807

Pform

Leisure & Education

$50,000

A performing arts education business running quality classes and productions for 25+ years.

4 4

M 021 990 705

PinkFit

Home & Building

$30,000

Licensees work with merchant partners to provide a total insulation service to new home builders and retrofit insulation to existing homes. Licensees generally operate this business from home, employing their own staff, and operating their own vehicles. This enhances potential returns to licensees.

19 19

Alison Roberts P 0-9-525 9563 E alison.roberts@pinkbatts.co.nz W pinkfit.co.nz

Auto Services

$100,000

The largest automotive service franchise in New Zealand. Pit Stop is an automotive service and repair franchise which specialises in vehicle servicing, brakes, exhausts, suspension, WOF checks and general auto repair.

45 45

Les Seiler P 0-9-634 3666 E less@pitstop.co.nz W pitstop.co.nz

Food & Beverage

$300,000$500,000

If you thought you missed the sub-sandwich boat, the international challenger is now here.

100+ 534

M 021 355 880

Food & Beverage

$550,000$600,000

This is your opportunity to become part of a successful international brand, partnering with the expertise of Restaurant Brands here in New Zealand and the Yum brand worldwide.

105 1000+

Mike Connell P 0-9-525 8700 M 027 282 6713 E mike.connell@rbd.co.nz W pizzahut.co.nz

Platinum Homes

Home & Building

$100,000 - Seeking people ideally from a construction or sales background. $250,000

17 17

M 021 535 031

Podium Podiatry & Footwear

Retail

$275,000

Recognised and respected as New Zealand’s leading provider of podiatry and footwear solutions.

3 3

P 021 530 830

Poolwerx

Retail

$79,800

Award-winning opportunity. Well known for its creation of the world’s first structured career path 4 in franchising enabling franchisees the opportunity to grow within a single marketing area or 250+ develop a million dollar business with multiple vehicles, retail stores and marketing areas.

Mike Geddes P 0800 888 031 E joinourteam@poolwerx.com.au W poolwerx.co.nz

Retail

$190,000$250,000

Poppies Bookstore are seeking warm and friendly individuals who love to share their passion for books with readers of all ages. Ongoing support provided for this lifestyle business. We are currently offering established business opportunities in Havelock North and New Plymouth.

4 4

Tony Moores M 021 828 818 E tony@poppiesbooks.co.nz W poppiesbooks.co.nz

Prestige Home Groomers

Business & Commercial

$30,000$60,000

Prestige Home Groomers is a New Zealand-owned company. We are a cleaning business with a difference. We predominately clean only new premises cutting out the dirty work. The worst mess you will have to deal with is sawdust shavings and dusty windows.

8 8

Kim Buttery P 0-7-543 2090 E kim@homegroomers.co.nz W homegroomers.co.nz

Prime Strategies Group

Business & Commercial

$27,000

Recognised leader providing world best-practice business management advice to NZ SME businesses.

40+ 40+

P 027 588 0576

ProGroup Franchise

Home & Building

$39,950

Franchise opportunities offering five property transformation brands. GroutPro (tile maintenance and restoration), Deck & Fence Pro (outdoor timber maintenance and restoration), Garage Carpet Pro (garage transformations), Prep & Paint Pro (trade painting project management) and Grass Pro (artificial grass installation). Fantastic systems and support.

65 65

Duane Moul M 022 477 6477 E duane.m@theprogroup.co.nz W theprogroup.co.nz

Property InDepth

Home & Building

P.O.A.

Residential valuation franchise, customised technology, fantastic business systems, awesome nationwide team.

25 25

M 021 477 673

Property Service Franchise Systems

Home & Building

$16,500

Commercial cleaning business. Wide range of property services. Waikato based business with opportunities in Hamilton city, Cambridge, Te Kuiti and Te Awamutu. Basic package starts at $16,500 +gst. Enquiries welcome.

19 19

Michael Parton P 0-7-847 2737 E michael@psu.co.nz W psu.co.nz/franchisee

Propertyscouts Property Management

Business & Commercial

$22,500

Propertyscouts is 100% dedicated to end-to-end property management. With our first franchise 17 launched in March 2016, we now have operations up and running nationwide. There are 17 still opportunities available in many locations throughout New Zealand, call Ryan Weir for a discussion today!

Ryan Weir M 022 657 9432 E ryan@propertyscouts.co.nz W propertyscouts.co.nz

Provender NZ

Food & Beverage

$89,000$195,000

NZ’s leading supplier of workplace refreshment vending. New and established businesses available.

70+ 70+

P 0800 661 663

Provista Balustrade Systems

Home & Building

$25,000

Provista Balustrade Systems are New Zealand’s leading independent balustrade and pool fencing specialist.

18 18

M 0275 961 264

Business & Commercial

$18,500

Specialist residential property management. Lucrative business model with coaching and training. Be the best property manager in your region with significant points of difference. Be a part of the award-winning Pukeko team.

21 21

David Pearse M 0274 809 534 E info@pukekorentalmanagers.co.nz W pukekorentalmanagers.co.nz

Quest Serviced Apartments

Business & Commercial

$150,000$600,000

Quest Serviced Apartments is the market leading franchise in accommodation for primarily corporate extended stay travellers. Franchisees benefit from a high level of brand awareness, full training, and ongoing support. The Quest franchise also provide franchisees with computer systems and manuals which cover business plans.

33 150

Adrian Turner P 0-9-366 9680 E aturner@questapartments.co.nz W questapartments.co.nz

Quinovic Property Management

Business & Commercial

$50,000

NZ’s preferred national residential property management service since 1988.

29 29

Jess Moore P 0-4-801 7880 E jess@quinovic.com W quinovic.co.nz

RaD Car Hire

Leisure & Transport

$25,000$250,000

Locally owned franchises providing car hire services nationwide since 1987.

23 29

M 027 257 4500

Rainaway Spouting on the Spot

Home & Building

$45,000

A re-spouting service franchise for new and existing homes and commercial buildings. 10 Spouting on the Spot is the perfect franchise opportunity for franchisees who want to keep their 10 hands on the tools. Become a Rainaway Spouting-on-the-Spot franchisee today.

P 0-9-265 2147 E info@rainaway.co.nz W spoutingonthespot.co.nz

RE/MAX

Business & Commercial

$20,000

RE/MAX New Zealand currently have franchise opportunities available. Contact us today.

25 7000+

P 0-9-393 7000

Realsure The House Inspectors

Home & Building

$35,000

The only ISO9001 registered, industry assessed brand providing Standard-compliant property reports.

7 7

P 0508 732 578

realtyRETURNS The Property Improvers

Home & Building

$55,000

Renovation agency specialising in arranging and managing residential renovation projects.

4 4

M 021 919 844

Red LBP

Home & Building

$49,000

Red LBP is a property inspection franchise offering quick-turnaround, comprehensive reports using an online booking system and a report-building software. Minimal computer experience needed, building experience compulsory. Family-friendly, highly supported, a great way to use a builder’s knowledge without early mornings and bung backs.

11 11

Matt Jull P 0800113191 E sales@redinspect.co.nz W redlbp.co.nz

Restore Rite

Home & Building

$35,000$50,000

Oxidised aluminium joinery and garage door restoration at a fraction of replacement cost.

5 5

P 0800 101 216

Robert Harris Coffee Roasters

Food & Beverage

$450,000

Robert Harris Coffee Roasters operates New Zealand’s best-known and largest chain of retail café franchises. Proven success in cities and provincial centres nationwide. We look for team players with high standards in presentation who have customer service experience plus the ability to work with people.

45 45

Rod De Lisle P 0800 426 333 E rodd@robertharriscafe.co.nz W robertharriscafe.co.nz

Health & Beauty

$100,000

Rodney Wayne is the largest hairdressing franchise in New Zealand. You do not have to be a hairdresser but strong people skills combined with an excellent customer focus and management expertise are all critical elements that make a successful Rodney Wayne franchisee.

51+ 51+

Julie Evans P 0-9-358 4644 E franchisiing@rodneywayne.co.nz W rodneywayne.co.nz

Rugbytots NZ

Leisure & Education

$7,500

Rugbytots is the world’s favourite rugby play programme for 2 - 7 year olds.

7 50+

M 021 878 335

Saddlery Warehouse

Retail

$300,000$460,000

Leading equestrian retailer. Supplying all the items needed for horse and rider.

7 7

P 0-9-970 1058

Scratchpad

Leisure & Education

$120,000

Scratchpad is a new technology learning centre with the goal to help youngsters love, use, and create opportunities with technology including coding, robotics and 3D design and printing. We are expanding, and looking for future-focused people with a passion for technology to run their own Scratchpad centre.

4 4

Vijesh Nangia P 0-9-216 9400 M 021 431 930 E franchise@scratchpad.co.nz W scratchpad.co.nz/franchise

Pit Stop

Pita Pit Pizza Hut

Poppies Books

Pukeko Rental Managers

Rodney Wayne

P-S

We tailor financial solutions to fit your franchise. Get in touch on 0800 177 007.

Terms, conditions, fees and charges apply to Westpac products and services. Eligibility and lending criteria apply to some Westpac products and services. Westpac New Zealand Limited.

Search the Westpac Directory of Franchising at www.franchise.co.nz

description

FANZ

industry

number in NZ, globally

company

investment from

Franchise and Business Opportunities page number

S-T

get more information

Seal-A-Fridge

Home Services

$30,000$50,000

The market leader in the replacement of commercial and domestic refrigeration seals.

4 31

P 0061 4 0847 1950

Select Home Services

Home Services

$13,000

Select Home Services offers you the opportunity to be your own boss.

160+ 290+

P 0-9-278 4930

Shake Out

Food & Beverage

$400,000

Shake Out is a brand proudly developed in-house by the team behind BurgerFuel. Shake Out serves up a simple, yet premium fast food solution, combining quality ingredients and frictionless technology. Shake Out are looking for new franchisees to become part of their successful network.

New New

Murdoch Ball M 021 954 632 E franchising@burgerfuelgroup.com W shakeout.co

Shed Boss

Home & Building

$95,000

Shed Boss are suppliers of high quality steel frame buildings.

10 37

P 0-7-579 1525

Shingle Inn Café

Food & Beverage

$290,000$450,000

Shingle Inn Café is a world-class café franchise now available in New Zealand.

1 40

P 0800 345 686

Shoe Clinic

Retail

$200,000$250,000

Shoe Clinic is NZ’s leading sports footwear retail store. Proven system.

19 19

M 0274 462 997

ShowerFix

Home & Building

$50,000

Manage your own bathroom maintenance business specialising in fixing leaky showers. Tried and tested model. Initial training and ongoing suppport provided. Good margins and low overheads. Would suit plumbers, builders, or a skilled handyman. Locations available throughout New Zealand.

3 3

David Howe M 0274 820 667 E david@showerfix.co.nz W showerfix.co.nz

Sierra Boutique Café

Food & Beverage

$250,000$450,000

Network of premium cafés specialising in gourmet coffee and freshly prepared food.

32 32

P 0-9-451 9102

Signature Homes

Home & Building

$150,000

Winner of the 2016 FANZ Supreme Franchise System award, we have 34 years’ experience building homes for Kiwis from 11 franchises supported by a National Office. If you have building or construction management experience and are looking for your next opportunity please contact our CEO.

11 11

Paul Bull P 0-9-415 2468 E paulbull@signature.co.nz W signature.co.nz

sKids

Leisure & Education

$45,000

Out of school care. Established 1996. Now in 100+ schools. Before school, after school and holiday programmes for primary school children. Would suit people who are looking for a change in lifestyle and who enjoy the company of children.

170 170

Chris Bartels P 0-9-576 6602 M 021 974 221 E chris@skids.co.nz W skids.co.nz

Skyhooks NZ 4x4 Minicranes

Home & Building

$125,000

We’re seeking down-to-earth practical individuals with common sense. Training and support provided.

3 3

M 021 248 3111

Home & Building

$120,000

The synthetic grass industry is growing exponentially and the SmartGrass brand is at the forefront. Be your own boss and in total control of your financial future. We’ll support you to grow a solid, profitable business and you’ll never be caught short of work.

2 2

Jack Kennedy P 0800 887 369 M 027 822 9006 E jack@smartgrass.co.nz W smartgrass.co.nz

Smith’s Sports Shoes

Retail

$200,000

Smith’s Sports Shoes’ biggest strength is the relationship between franchisor, franchisee and suppliers. What you can expect from the Smith’s team includes integrity, fun, and profitability. We focus on team building and provide support and training. Seeking people with vision, great attitude and communication skills.

15 15

Chris Smith M 021 733 981 E chrismsmith@xtra.co.nz W smithssportsshoes.co.nz

Snap-on Tools

Auto Services

$52,000

A unique opportunity to own your own business, built on a sound foundation of almost 90 years 14 of experience. Snap-on franchisees are independent business people, controlling all aspects of 5000 their franchise and working flexible hours as needed to accomplish their personal goals.

Stacey Gilbert P 0800 762 766 E sota.franchise@snapon.com W snapontools.com.au

Snap Fitness

Health & Fitness

$450,000

Internationally recognized brand that proves innovation is the key to brand agility.

56 2000+

M 0061 435 841 811

Spagalimis Italian Pizzeria

Food & Beverage

$50,000$250,000

Pizza, pasta, salad and dessert in a contemporary dining environment. Conversions welcome.

5 5

M 027 465 4986

Specsavers Optometrists & Audiology

Retail

$10,000$400,000

Specsavers New Zealand are leading optometrists and eye-care specialists. Now offering audiology services too.

52 1700+

Brendan Thompson P 0-9-475 0250 E brendan.thompson@specsavers.com W specsavers.com.au

Retail

$75,000+

Enjoy true passive income with a Speed Queen self-serve laundromat. With our turn-key service, you’ll be up and running in your own profitable business in no time, backed by the world’s oldest and largest manufacturer of commercial laundry equipment.

100+ 1m+

Royce Little P 0800 77 33 37 E sales@speedqueen.co.nz W speedqueen.co.nz

Business & Commercial

$150,000

New Zealand’s largest signs and graphics network use the latest technology in an exciting industry with huge opportunity. Proven systems and sound business practices with a focus on high quality and excellent service set us apart in the signage market. No prior experience required.

26 850

Sarah Archibald P 0-9-577 4223 M 021 479 123 E fnz@businessfranchise.co.nz W businessfranchise.co.nz

Business & Commercial

$38,000

A professional exterior building washing service for homes and businesses.

4 4

P 0800 881 123

Retail

$400,000

Stihl Shop is a nationwide network of independent, locally owned specialist outdoor power equipment retailers. Every Stihl Shop is operated by friendly approachable people who are passionate about outdoor power equipment. Full training and on-going support. Sites with real growth potential available across NZ.

78 78

Darryl Perkins M 021 543 576 E darryl.perkins@stihl.co.nz W stihlshop.co.nz

Stirling Sports

Retail

$340,000

We play to win by delivering world-class retail experiences, inspired by sport, executed with style. Stirling Sports will provide all the training and support to build and sustain your business. Opportunities available throughout New Zealand. Retail experience is an advantage but not essential.

55 55

Geoff Young M 022 417 3127 E geoff.young@stirlingsports.co.nz W stirlingsports.co.nz

Stonewood Homes NZ

Home & Building

P.O.A.

We are now expanding and seeking builders and construction entrepreneurs throughout the regions.

19 19

M 021 595 582

Storage Box

Retail

$150,000

The preferred home and office organisation specialists providing solutions to New Zealand customers.

20 20

P 0-9-271 1025

Streetwise Coffee

Food & Beverage

$155,000

Every day thousands of coffee lovers buy a Streetwise coffee. Our designer coffee outlets have 25 become symbols of coffee perfection. We’re seeking people nationwide who love the thought 25 of selling fantastic coffees to appreciative customers. Site selection assistance, training and support is given.

Donna Ferrall M 027 552 2055 E donna@streetwisecoffee.co.nz W streetwisecoffee.co.nz

Stroud Homes

Home & Building

$95,000

Stroud Homes offer a fresh approach to building new homes for your customers.

6 36

M 027 606 0063

Subway

Food & Beverage

$250,000

The world’s largest quick service submarine sandwich and salad franchise.

266 46K+

W subway.co.nz/about-us/own-a-franchise

Super Liquor

Retail

$200,000

With 130+ branded stores throughout the country, we are represented in many local communities, delivering to them real value and true convenience. We are New Zealand’s most trusted liquor brand offering market leading terms of trade and innovative national advertising and marketing programmes.

120 120

P 0-9-523 4064 E enquiries@superliquor.co.nz W superliquor.co.nz

Super Shuttle

Business & Commercial

$90,000

Super Shuttle has grown into New Zealand’s favourite airport transfer business.

120 120

P 0-9-522 5100

Swimart Pool & Spa Services

Retail

$50,000

Australasia’s most experienced chain of pool & spa specialists. Swimart commenced business in Sydney in the early 80’s and since that time has grown through the provision of expert friendly advice and superior customer service to be the market leader in the pool and spa service sector.

4 73

Alex Johnson P 0800 928 373 E alex.johnson@swimart.com.au W swimartfranchise.com.au

The Alternative Board

Business & Commercial

$83,000

The Alternative Board, a leading international franchise organisation, seeks franchisees to facilitate peer board meetings and offer executive coaching to local business owners. With a background as an executive, coach, consultant or business owner, you will help businesses achieve more profitability, productivity and personal fulfilment.

13 300+

Alfredo Puche M 027 427 9172 E apuche@thealternativeboard.co.nz W thealternativeboard.co.nz

The Cheesecake Shop

Food & Beverage

$200,000

You don’t need to be a baker, our excellent training course teaches you how.

33 220

David Reid P 0-9-475 9634 M 021 625 555 E davidr@thecheesecakeshop.co.nz W thecheesecakeshop.co.nz

The Christmas Heirloom Company

Retail

$40,000

Providing high quality, luxurious Christmas decorations. A profitable seasonable business.

11 11

P 0-7-839 6209

Food & Beverage

$300,000$450,000

One of NZ’s largest café and restaurant franchises, The Coffee Club have a comprehensive menu and offer relaxed dining experience. Take advantage of a proven track record, great training and ongoing support. Ideal if you are passionate about people and building customer loyalty.

65 400

Brad Jacobs P 0-9-304 0008 M 0275 26 3333 E brad@thecoffeeclub.co.nz W thecoffeeclub.co.nz

The Coffee Guy

Food & Beverage

$55,000$120,000

The Coffee Guy is New Zealand’s largest mobile coffee franchise system. The secret to our success is ensuring our franchisees have the support that they need to operate a successful franchise. New and existing franchise exclusive territories are available nationwide. Join our team today.

29 29

Andrew Morgan P 0-9 973 4823 M 022 419 3156 E andrew@ccbs.co.nz W thecoffeeguy.co.nz

The Interface Financial Group

Financial Services

$39,000

The Interface Financial Group provides debtor financing service to the SME business.

9 150+

P 0-9-302 7704

SmartGrass

Speed Queen Laundry Services

20 21

64 65

Speedy Signs

Spray & Wash Stihl Shop

The Coffee Club

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand

Autumn 2022

Year 31 Issue 01

T-Z

$63,500

Referred to as ‘the perfect part-time business’, The Seasons Art Class arrived in NZ in 2019. High return franchise opportunity from part-time, flexible hours (earn up to $90,000 from just two days per week). No artistic talent needed, and full training and support will be provided.

24 315

David Craggs P 0-9-636 0099 E david@seasonsartclass.co.nz W perfectparttimebusiness.com/newzealand

Home & Building

$20,000+

Join a business that is cutting-edge, with a distinct advantage over competitors. Work directly alongside manufacturers and customers to construct custom-made, fit-for-purpose sheds. Highly profitable business model with excellent support systems in place, customers ready and waiting. Investment covers fees, tools and equipment are additional.

2 2

Nicola Bow M 022 194 8747 E nicola@firstfranchise.co.nz W shedspecialists.co.nz

Retail

$350,000 - The Source Bulk Foods is offering an exciting opportunity to open a new franchise store. We’re 6 $450,000 looking for franchise partners who share a vision of healthy living for healthy profits. This is an 86 essential business with a growing online presence.

Andrea Watt P 0800 4 SOURCE M 021 530 150 E franchise@thesourcebulkfoods.co.nz W thesourcebulkfoods.co.nz

The Wheel Magician

Auto Services

$69,750

We have developed a system which provides mag wheel repairs to a very high standard in a short space of times. This means you have delighted customers and complete lots of jobs in a day. Well-established franchise opportunity available for the right person.

14 14

Alan Thomas P 0800 537 233 E enquiries@wheelmagician.co.nz W wheelmagician.co.nz

Theobroma Chocolate Lounges and Bars

Food & Beverage

$150,000$350,000

A unique food and beverage concept including chocolate, coffee, food, retail and alcohol.

4 10

P 0061 3 9480 1030

Think Water

Retail

P.O.A

Think Water is Australasia’s leading network of independently owned irrigation water services solutions with nearly 50 stores. We specialise in the design and implementation of the most water efficient irrigation and water management programmes for clients.

14 14

Liesle Corns P 0800 184 465 E liesle.corns@thinkwater.com.au W thinkwater.co.nz

Tint a Car

Auto Services

$25,000

Over 45 years’ experience, backed by passionate experts and unrivalled marketing support.

8 133

P 0-9-442 4195

Top Snap

Business & Commercial

$15,000

Top Snap provide professional real estate photography, floor plans, video, drone, virtual tours 3D services, and more, tailored and delivered to our customers – real estate professionals, homeowners, builders, architects, interior designers, and property developers

5 28

Ralf Barschow P 0508 867 762 E franchise@topsnap.com W topsnap.com

Topline Roofing

Home & Building

$50,000$75,000

A market leader in roofing, now offering the opportunity to join expanding network.

New New

P 0800 111 818

Total Fitouts

Business & Commercial

$50,000

Commercial fit-out company, delivering customised solutions for a wide range of industries.

4 20

P 0800 348 888

Auto Services

$88,000

New Zealand’s premier mobile paint and bumper repair franchise. High quality car paint restoration services to commercial and private customers. Professional, reliable, cost effective and convenient. No industry experience required. Comprehensive training and full ongoing support provided. Great opportunities are available throughout New Zealand.

17 120

Martin Smith P 0800 286 824 M 021 721 430 E info@touchupguys.co.nz W touchupguysfranchise.co.nz

Retail

$200,000$500,000

Join New Zealand’s largest independent toy retailing group.

24 180

M 021 390 954

The Seasons Art Class

50 51

The Shed Specialists Co The Source Bulk Foods

Touch Up Guys

Toyworld

description

FANZ

Leisure & Education

company

number in NZ, globally

industry

investment from

page number

Franchise and Business Opportunities get more information

Transform Clinic

Health & Beauty

$80,000

Join the early pioneers that helped establish the appearance medicine industry in New 7 Zealand. Transform Clinic is a well-established, successful appearance medicine, laser and 7 beauty franchise, committed to providing excellent service, advanced treatments and to helping everyday people look and feel amazing.

Jennifer Little M 027 355 8115 E enquiries@lookgood.co.nz W transformclinic.co.nz

Trident Homes

Home & Building

$50,000

Trident Homes are offering the opportunity to operate a business which is 100% NZ-owned. Established, recognised and growing brand. Seeking trade-qualified builders or experienced business owners with good people skills who are passionate about home building. Full training and ongoing support.

10 10

Neil Hawker M 0275 321 191 E nhawker@tridenthomes.nz W tridenthomes.nz

U-Sell (Park & Sell Yards)

Auto Services

$100,000

U-Sell help members of the public sell cars in a caryard environment.

6 6

P 0-9-391 1339

UBX Training

Health & Fitness

$200,000$220,000

Our unique boxing model has attracted over 15,000 members globally. We are the fastest growing boxing provider in the world and the largest in the southern hemisphere. Interested in investing into boutique fitness and becoming a gym owner? Contact us today!

4 91

Korey Gibson P 021 243 4440 E korey@ubxtraining.com W 12rndubx.com

Ultra-Scan

Agriculture

$80,000

An innovative mobile franchise whose core business is confirming the pregnancy of farm animals using real-time ultra-sonic equipment. Becoming a part of this franchise network enables the franchisee to run a low-cost, high return business in an exclusive territory, using a proven business system.

19 19

P 0508 858 727 E ultra-scan@xtra.co.nz W ultra-scan.co.nz

Valentines Buffet Restaurants

Food & Beverage

$300,000$400,000

Iconic buffet restaurant seeking hospitality-minded franchisees with drive, passion and energy.

5 5

P 0-9-921 4032

Venluree

Home & Building

$40,000

A unique opportunity to be part of an iconic New Zealand company and build a real business of value.

16 16

P 0-9-913 4185

Versatile

Home & Building

P.O.A

Your chance to own your own business without the challenges of going it alone.

35 35

M 027 481 5880

Home Services

$15,000

Professional home services franchise providing flexible, multi-serviced businesses. Work either 120+ indoors or outdoors. Exclusive territories with established customers. Providing a lifestyle 1200+ choice for over 40 years. Actively seeking area master franchisees for both lawn mowing and cleaning throughout NZ. Comprehensive training and support provided.

John & Estelle Logan P 0800 847 496 E franchisemag@viphomeservices.nz W viphomeservices.co.nz

Wake Up With Make Up

Beauty

$30,000

Exciting opportunity for passionate people with an eye for detail.

5 5

M 027 249 5518

Wash Rite

Home & Building

$45,000$70,000

We are currently looking for hardworking and dedicated people around New Zealand.

31 31

P 0800 101 216

Wet-seal

Home & Building

$25,000

Waterproofing with 30 plus years of proven dependability. With a profitable work from home opportunity, all you need is a suitable vehicle. Franchisees are fully trained and receive regular ongoing training and full support from our operations, technical, sales, marketing and IT departments.

6 58

P 0800 436 000 E franchise@wet-seal.ws W wet-seal.co.nz

What’s Up House Inspections

Home & Building

$69,995

New Zealand’s leading pre-purchase home inspection company.

7 7

M 021 952 397

Wide Span Sheds

Home & Building

$95,000

Custom design, supply and construction of pre-engineered buildings. Limited opportunities in the North Island.

7 450+

P 0-9-889 2044

Window Treatments

Home & Building

$30,000

Sales and installation franchises available in New Plymouth and Gisborne.

21 21

P 0-3-343 1876

Winner Winner

Food & Beverage

$500,000

Owned by the BurgerFuel Group, Winner Winner specialises in the finest woodfired and crispy fried chicken. As it turns out, chicken is the fastest growing protein category globally which means there’s piles of opportunity right here, right now.

4 4

Murdoch Ball M 021 954 632 E franchising@burgerfuelgroup.com W winnerwinner.co.nz

Woolgro

Home & Building

$25,000$50,000

Woolgro is an all-natural, proven system to establish premium lawns using our innovative pre-seeded lawn mats, benefiting the customer and the environment. You don’t have to have a landscaping background – just be customer-focused and enjoy working outside, building a business based on excellent service.

6 6

Geoff Luke P 0-9-570 1985 M 021 957 600 E geoff.luke@woolgro.co.nz W woolgro.co.nz

X-Clean

Business & Commercial

$65,000

Sales and distribution franchise, superior cleaning product range. Would suit someone with sales background.

2 2

P 021 949 101

Xpresso Delight

Food & Beverage

$51,995

Xpresso Delight workplace espresso machines provide a semi-passive income with life-style benefits.

17 155

P 021 875 431

Zambrero

Food & Beverage

$300,000

Serving fresh, healthy and flavoursome Mexican food in New Zealand since 2014. When you join the Zambrero family, you’re joining a fast-growing international Mexican restaurant with a mission to stop world hunger through our Plate 4 Plate initiative.

15 215

Grant Maycroft P 0-4-213 9594 E bpmfranchisingnz@zambrero.com W zambrero.com

Zexx NZ

Food & Beverage

$5,000$25,000

Providing a nationwide range of quality frozen fruit beverages and alcohol cocktails.

12 16

P 0800 556 022

V.I.P. Home Services

Specialist support to help your franchise succeed. Get in touch on 0800 177 007. Terms, conditions, fees and charges apply to Westpac products and services. Eligibility and lending criteria apply to some Westpac products and services. Westpac New Zealand Limited.

Search the Westpac Directory of Franchising at www.franchise.co.nz

number globally

Regional and National Master Licence Opportunities - find more at www.franchise.co.nz investment required

Aramex see page 15

P 0-6-833 6333 E recruitment@aramex.co.nz W aramex.co.nz

Business & Commercial

Aramex, formerly known as Fastway Couriers, is an award-winning franchise system that provides local and national courier and freight services at competitive prices. Over 35 years’ experience, multiple industry awards and franchises across New Zealand, Aramex is one of New Zealand’s most successful and trusted freight companies.

1,600

NZ$100,000

CrestClean see page 2

Grant McLauchlan M 027 479 6415 E grant@crestclean.co.nz W crest.co.nz/business_opportunities-nz

Business & Commercial

CrestClean regional master franchises suit administrators, sales people or managers with people, business and accounting skills who are interested in working in the cleaning industry. Must be customer-oriented.

625

NZ$250,000

Duck Donuts

Nathan Bonney M 0275 393 022 E nathan@iridium.net.nz

Food & Beverage

The fastest-growing donut shop in the US. Be part of the Duck Donuts family, bringing Duck Donuts to New Zealand. Duck Donuts are seeking a master franchisee who shares their vision and commitment of offering a welcoming, family-friendly, and delicious experience to continue growth around the world. Join the growing success story and create sweetness and smiles with Duck Donuts.

100+

P.O.A

Jim’s Test & Tag see page 56

Peter Mahon Business & ComP 0800 454 654 M 021 859 222 mercial E peter.mahon@jimstestandtag.co.nz W jimstestandtag.co.nz

Entrepreneur required to take this fantastic opportunity with passive income and potential to the next level. We are looking to appoint regional master franchisees in Auckland, Wellington and Taranaki to assist existing franchisees increase sales and market penetration, and be responsible for opening up approximately 20 new areas. Full training facilities are provided and back-up and support from Jim’s Test & Tag.

200

NZ$150,000

Muzz Buzz

Nathan Bonney M 0275 393 022 E nathan@iridium.net.nz

New Zealand master franchisee required for Australia’s leading drive-thru coffee concept. Muzz Buzz have been in the coffee business since 2004 and have established a brand recognition like no other. Unrivalled support and leading technology platform make this brand stand out.

20+

P.O.A

V.I.P. Home Services see page 13

Estelle Logan Home Services P 0800 847 496 E franchisemag@viphomeservices.nz W viphomeservices.co.nz

Regional master franchisees. Lawnmowing/gardening and home cleaning. Your desire to work with people and a commitment to quality and customer satisfaction will help you realise the potential of the business. A proven record of people management and sales experience together with sound work ethics honesty and integrity required. Suitable for couples or individuals.

1200

NZ$50,000$200,000+

Ziebart

Nathan Bonney M 0275 393 022 E nathan@iridium.net.nz

Ziebart is the world’s #1 franchise in vehicle appearance and protection. Master franchise opportunity now 400+ available in New Zealand, backed by over 60 years experience. Ziebart promise to provide exceptional customer service and the highest-level quality products to exceed all customer expectations.

company

get more information

industry

Food & Beverage

Auto Services

description

P.O.A

company

description

location

FANZ

page number

Specialist Advisors get more information

ACCOUNTANTS Baker Tilly Staples Rodway Christchurch Limited

Assistance with franchise purchases and ongoing accountancy and I.T. support in the franchise area. Over 15 years’ experience in franchising in the SME market, acting for both franchisors and franchisees.

South Island

Jon Robertson/Dave McCone P 0-3-343 0599 E jon.robertson@bakertillysr.nz W bakertillysr.nz

BDO

With 16 offices, BDO is NZ’s fastest growing chartered accounting and business advisory firm. Our franchise specialists offer bespoke services in due diligence; structure reviews; appraisals; agreements, strategic planning; full accounting, audit, tax advisory and support services; raising capital and finance. Smart New Zealand business, backed by BDO.

National

Tristan Will P 0-4-472 5850 E tristan.will@bdo.co.nz W bdo.nz/franchising

Blackler Smith & Co

Very experienced and approachable chartered accountants. If you’re buying a franchise, what should you pay for it? Is this franchise any good? How much money will I make? How do I set everything up? I need help from someone experienced. Ben Blackler can help you buy a good business, set it up correctly and run it effectively. Award-winner – Professional Services.

Greater Wellington

Ben Blackler P 0-4-555 9090 E ben@bsco.co.nz W bsco.co.nz

Franchise Accountants

52 53 78

Save time, money and tax by benefiting from our specialist franchise advice and proven accounting solutions. Your success is our business. Ring now 0800 555 8020. Specialist franchise accounting solutions including due diligence, benchmarking, budgeting, valuations, business mentoring, tax planning, cashflow management and reporting software systems.

National

Hayden Cargo Philip Morrison P 0800 555 8020 E info@franchiseaccountants.co.nz W franchiseaccountants.co.nz

Inspired Accountants

We are chartered accountants who specialise in franchising. Having a look under the bonnet (due diligence) is key when buying a business. We do this and set up robust reporting systems so you know how the business is performing. Inspired Accountants – Inspiring You.

National

Craig Weston P 0-9-309 2561 M 021 309 309 E craig.weston@inspired.co.nz W inspired.co.nz

KPMG

Franchise accounting and business advisory experts. We take care of your tax, accounting and business advisory needs so you can spend more time focusing on your franchise.

National

Hamish Smith P 0-9-363 3251 M 0274 450 977 E hamishsmith@kpmg.co.nz W kpmgenterprise.co.nz

Nexia New Zealand

Nexia New Zealand are franchise accounting and business advisory experts with broad experience in all aspects of franchising. If you own a franchise, are thinking of buying one, or want to franchise an existing business, we have all the expertise to help you succeed.

National

Scott Travis P 0-9-448 3232 M 021 414 569 E stravis@nexiaauckland.co.nz W nexia.co.nz/industries/franchising

Orb360

Orb360 provides franchise owners and prospective franchise owners with financial support from all angles, helping you stay on top of everything from cash flow and tax compliance to forecasting and future-proofing your business. Our franchise specialist accountants have over ten years of experience.

National

Jay Changlani M 0210 763 762 E sachin@orb360.co.nz W orb360.co.nz

ANZ has a dedicated team of business specialists throughout New Zealand to provide support for franchisors and franchisees. They have also developed a range of tools and resources to make your franchising journey easier, including a free ANZ Franchise Guide.

National

Our Franchise Experts P 0800 39 40 41 E enquiries@anz.com W anz.co.nz

FINANCE PROVIDERS

Find more info franchise.co.nz

ANZ

Enhance Your Image Deal with one person and ensure image consistency right across your network. We make it easy for franchisors, providing an online shop for their franchisees. EmbroidMe supply and brand: • Caps & Hats

• Corporate Wear

• Jackets & Vests • Sportswear

• Polo Shirts

• T-Shirts

• Hospitality Wear • Safety Wear

• Promotional Products

7 Reasons to Call Us First Westpac New Zealand Franchise Awards

You get pre-purchase inspection reports - we leave no stone unturned You minimise risk & protect your assets with the best structures for your business You save time, money & tax with our proven accounting solutions & systems You benefit from specialist advice – we listen, we understand

Service Provider of the Year 2011–12 2018–19 2015–16 2019–20 2017–18

You work with award-winning service provider 2019/20 - Westpac Franchise Awards You get specialist franchise mentoring and ongoing support You’re using specialist franchise accountants with the tick of approval – accredited members of FANZ & CAANZ

Call our National Accounts team on 09 577 4223 embroidme.co.nz

Call Now 0800 555 80 20 www.franchiseaccountants.co.nz

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand

Autumn 2022

Year 31 Issue 01

company ASB

BNZ

Prospa

Silver Chef

Westpac New Zealand Ltd

38 84

description

location

FANZ

page number

Specialist Advisors get more information

ASB provides a comprehensive range of financial solutions for both franchisees and franchisors including finance, insurance, savings and investment options, everyday banking and more. So if you are thinking of starting or buying a franchise, talk to our franchise specialists on 0800 272 476.

National

ASB Franchise Team P 0800 272 476 E franchising@asb.co.nz W asb.co.nz

Talk to us about our wide range of specialist services that we can tailor to meet your needs as a franchisor or franchisee. We’ll use our 145 years’ experience in business banking, giving your business the support it needs to grow and succeed.

National

Riaan Wilson P 0800 ASK BNZ E riaan_wilson@bnz.co.nz W bnz.co.nz/franchise

Prospa is New Zealand’s small business lending specialist. By making the loan application process faster and easier, we’ve helped thousands of small businesses grow and take advantage of opportunities, with support from our friendly team of Business Lending Specialists.

National

Liam Popham P 0800 005 797 M 0061 402 816 809 E info@prospa.co.nz W prospa.co.nz/franchise

Silver Chef is the only dedicated hospitality equipment funder in New Zealand and we have been providing flexible equipment National funding to the hospitality industry for 30 years. Preserve your working capital with Silver Chef, and fuel your growth through our various franchise funding solutions.

Trent Parkinson P 0800 443 334 E tparkinson@silverchef.co.nz W silverchef.co.nz

Westpac is New Zealand’s most experienced bank in franchising and the only bank offering dedicated franchise specialist managers throughout the country. Westpac has a high level of expertise in the franchise industry; this has been built up over the past two decades by working closely with franchisors, franchisees and industry specialists. The resulting depth of experience enables us to provide you with informed specialist advice regarding franchise funding and franchise specific transactional solutions. Specialists in franchise financing: Auckland/Northland - Mike Haigh, Sujam Ratnayake South Island – René Artz

National

Daniel Cloete P 0800 177 007 E franchising@westpac.co.nz W westpac.co.nz

FRANCHISE CONSULTANTS Franchise Accountants

52 53 78

Specialist advice on franchise system development, feasibility studies, recruitment, documentation, manuals, ongoing mentoring, strategic planning and partnering to grow your business.

National

Hayden Cargo Philip Morrison P 0800 555 8020 E info@franchiseaccountants.co.nz W franchiseaccountants.co.nz

The Franchise Coach

45 80

Comprehensive advice on franchise system development. Feasibility studies, manuals, documentation, legal briefs, franchisee recruitment, exporting and importing, mediation and ongoing mentoring to grow your business. The Franchise Coach has been a major contributor to the success of franchising in New Zealand since 1983. Consultants, trainers and speakers.

National & Worldwide

Stewart Germann M 021 276 9898 E stewart@thefranchisecoach.co.nz W franchisecoach.co.nz

Franchize Consultants (NZ)

Specialists in franchise development, strategic planning, legal briefs, systems and manuals, recruitment processes and documentation, ongoing mentoring and sound advice on franchising and licensing. Recognised as New Zealand’s leading management consultancy specialising in franchise development. Experience with many of NZ’s top franchised companies.

National & Worldwide

Callum Floyd P 0-9-523 3858 E callum@franchize.co.nz W franchize.co.nz

Tereza Murray Franchising

We specialise in developing comprehensive and cost-effective franchise systems for small businesses needing a growth strategy that delivers profit, performance and scale.

National

Tereza Murray P 027 471 7337 E tereza@terezamurrayfranchising.co.nz W terezamurrayfranchising.co.nz

At ASCO Legal we have a fresh perspective on the practice of law, a client-centred one. Our team is friendly, approachable and National & efficient. We enjoy helping both our franchisor and franchisee clients get the most benefit out of franchising, providing quality Worldwide pragmatic advice.

Alistair van Schalkwyk P 0-9-308 8071 M 021 0274 2011 E alistair@ascolegal.co.nz W ascolegal.co.nz

Botherway Legal

Commercial law firm specialising in franchising and related law. We work with you to give you the best possible legal support in your franchised or licensed business. Justina Knox is our specialist franchise lawyer and also has experience dealing with disputes and the successful negotiation of franchise exits.

National

Justina Knox P 0-7-839 1122 E justina@blegal.co.nz W blegal.co.nz

Botting Legal

Franchise and commercial law specialists. We provide practical legal advice in plain English for both franchisees and franchisors at very competitive rates. Preparation and review of franchise documentation, advice on structuring and IP protection, franchise operation and dispute resolution.

National

Bradley Botting P 0-9-950 3880 M 0274 769 738 E franchise@bottinglegal.com

Brookfields Lawyers

Expert franchise lawyers. Fixed price packages. Urgent advice is no problem.

National

P 0-9-979 2109 E law@brookfields.co.nz W brookfields.co.nz

Deirdre Watson Barrister

25 years’ experience in litigation, disputes, court cases and mediation. Franchise dispute specialist.

National

Deirdre Watson P 0-9-309 6988 E deirdre@deirdrewatson.co.nz W deirdrewatson.co.nz

Duncan Cotterill

Enterprising full service law firm with offices nationwide. Experts in franchise system establishment, network growth and international expansion. Covering all your franchise and broader business needs, including distribution networks, supply chains, intellectual property, employment, health and safety, property/leasing, acquisitions and sales, immigration and dispute resolution.

National

Hamish Walker P 0-4-499 7809 M 027 288 2339 E hamish.walker@duncancotterill.com W duncancotterill.com

ASCO Legal

INSPIRED

You’re not into jargon? Neither are we.

ACCOUNTANTS

We specialise in Franchising and love to help Franchisors and Franchisees with:

www.gibsonsheat.com

• Due Diligence (should I buy this business?) • Budgets and Cashflow projections • Financial accounting and reporting systems • Benchmarking reports • Liaising with other advisors (banks, lawyers, consultants) • Tax Advice • Best structure for the business (company/trust etc)

Buy or sell a franchise • Franchise your business Franchise disputes

Claire Byrne | 04 916 7483 claire.byrne@gibsonsheat.com

Call us for a no obligation chat on 09 969 7450 | 021 309 309 www.inspired.co.nz | craig.weston@inspired.co.nz Wellington

•

Lower Hutt

Find more info franchise.co.nz

LAWYERS

Inspiring You!

• Wairarapa

We tailor financial solutions to fit your franchise. Get in touch on 0800 177 007.

Terms, conditions, fees and charges apply to Westpac products and services. Eligibility and lending criteria apply to some Westpac products and services. Westpac New Zealand Limited.

Search the Westpac Directory of Franchising at www.franchise.co.nz

company

description

location

FANZ

page number

Specialist Advisors get more information

Gaze Burt

Lawyers providing full legal services for franchisors and franchisees including advice and documents relating to franchise development, franchise evaluation, risk management, transactional management and dispute resolution. Our experience is extensive over many years and we understand the important and significant fundamentals required for quality franchising.

National

Michael Bright P 0-9-414 9800 E michael.bright@gazeburt.co.nz W gazeburt.co.nz

Gibson Sheat Lawyers

Comprehensive legal advice for franchisors and franchisees. All franchise documentation. We’ll sort out issues at the outset, before they become problems. If things have already turned pear-shaped our mediation and franchise dispute specialists can assist.

Greater Wellington

Claire Byrne P 0-4-916 7483 M 029 916 7483 E claire.byrne@gibsonsheat.com W gibsonsheat.com

Goodwin Turner Commercial Lawyers

Goodwin Turner Commercial Lawyers aims to provide a modern, friendly, client-focused and efficient approach to your legal business requirements, with a genuine focus on adding value to your business.

National & Worldwide

Scott Goodwin P 0-9-973 7350 M 027 700 7396 E scott@goodwinturner.co.nz W goodwinturner.co.nz

A Christchurch based firm offering comprehensive legal services for franchisors and franchisees including franchise and disclosure documentation, employment, leases, financing, dispute resolution and business structures. Full service legal firm that prides itself on being solution driven. Franchise specialists with a proven track record.

National

Mark Sherry P 0-3-352 2293 M 021 524 890 E mark.sherry@harmans.co.nz W harmans.co.nz

The Bay of Plenty’s leading franchise lawyers, specialising in all aspects of franchising and business advice including dispute resolution. Advisors to franchisees and franchisors locally and nationally. Full commercial and property service.

National

Michelle Carabine P 0-7-578 0059 E michelle@harristate.co.nz W harristate.co.nz

Harmans Lawyers

Harris Tate

Jackson Russell Lawyers

Your business needs specialist franchising advice and an experienced legal team that covers all areas of business law. National Jackson Russell is a full service law firm that will get to know your business, tailor advice to your business objectives and guide you through the process.

Darryl King P 0-9-300 6935 E dking@jacksonrussell.co.nz W jacksonrussell.co.nz

Lane Neave

Lane Neave is a full service law firm with offices Auckland, Wellington, Christchurch and Queenstown. We have a dedicated franchising team experienced in advising both franchisors and franchisees on all their legal requirements. Our clients include large nationwide franchisor chains through to individuals.

National

Claire Evans P 0-3-353 8012 E claire.evans@laneneave.co.nz W laneneave.co.nz

MacDonald Lewis Law

Expert franchise lawyers who specialise in fixed price packages for legal services. A specialist firm based in Parnell offering sound, practical and timely advice, we can assist with all business legal requirements.

National & Worldwide

Rory MacDonald/Tim Lewis P 0-9-307 3324 E info@mllaw.co.nz W mllaw.co.nz

Martelli McKegg Lawyers

Experienced franchise and business law advisors focussed on helping clients to succeed. All areas of franchising, including franchise documentation, business sales, retail and commercial leasing, licensing, supply and distribution, brand protection, health and safety, immigration, employment and dispute resolution. Advice in Mandarin and Cantonese.

National & Worldwide

Andrew Skinner/Steven Lee M 027 705 4598 M 021 728 892 E andrew.skinner@martellimckegg.co.nz E steven@martellimckegg.co.nz W martellimckegg.co.nz

Mortlock McCormack Law

Christchurch-based franchise experts advising clients locally and nationwide. Specialist advice for franchisors and licensors wishing to set-up and operate, and for franchisees regarding all aspects of their franchise. Full range of associated commercially-focused and cost-effective legal services provided.

Canterbury & National

Kent Yeoman P 0-3-343 8453 M 021 517 601 E kent@mmlaw.co.nz W mortlock-mccormack.co.nz

MST Lawyers

Full service legal firm established since 1975 acting for franchisors and franchisees in both preparation and entrance into franchises within Australia, dispute resolution and regulatory compliance with the franchising code of conduct and other Australian legislation. Well connected in the Australian market.

Australia

Alicia Hill P 0061 3 8540 0200 M 0061 409 215 943 E alicia.hill@mst.com.au W mst.com.au

Quantum Law

Specialists in franchise and business law. If you seek prompt and technically sound legal advice delivered to suit your commer- National & cial reality please contact us. With a wealth of franchise, business and corporate law experience, you will be in safe hands. Worldwide

Harshad Shiba P 0-9-302 0070 M 021 407 228 E contact@quantumlaw.co.nz W quantumlaw.co.nz

Simpson Grierson

Specialists in franchise systems including structuring, documentation, human resources, property, taxation and transactions.

National

Richard Watts P 0-9-977 5182 M 021 895 931 E richard.watts@simpsongrierson.com W simpsongrierson.com

Stace Hammond

Stace Hammond is a business law firm with offices in Hamilton and Auckland.

Auckland & Hamilton

Patrick Learmonth P 0-9-306 6874 E pml@shg.co.nz W stacehammond.co.nz

New Zealand’s longest established specialised franchise law firm with over 35 years’ experience. Expert legal advice to franchisors and franchisees nationwide. Winners of Legal 100 – Law Firm of the Year – Franchise 2020 and Global Law Experts – Boutique Franchising Law Firm of the Year 2019.

National & Worldwide

Stewart Germann / Khushbu Sundarji P 0-9-308 9925 M 021 276 9898 E stewart@germann.co.nz W germann.co.nz

Turner Hopkins

A full service firm who can help you with all your legal needs. If you are a franchisor looking to develop a franchise system or a new franchisee looking to purchase a franchise business we can develop fixed price packages to suit your exact needs.

National

Lizandra Bailey P 0-9-487 0018 M 021 774 333 E lizandra@turnerhopkins.co.nz W turnerhopkins.co.nz

Wynn Williams

The Wynn Williams team understand franchising and have global experience advising brand owners/franchisors, master National franchisees, investors and franchisees. We are known for our trans-Tasman expertise and can quickly assist you to assess and grow your business in the New Zealand market.

Find more info franchise.co.nz

Stewart Germann Law Office, Lawyers and Notary Public

You don’t have to be a hairdresser to own a

Established 1990

Protect your Brand Deal with one person and ensure brand consistency right across your network.

• 3D Letters

• Building Signs

• Illuminated Signs

• Digital Signs

• Trade Shows

• Vehicle Wraps • Banners

• Safety Signs

Style a life you love Contact: Zenardia Anderberg 0800 100 114 bdm@justcuts.com justcuts.co.nz

The complete franchise resource

We offer a complete signage solution from design to manufacture and installation with 25 locations across NZ. • Retail Signage

Katrina Hammon P 0-9-300 2647 M 021 221 8847 E katrina.hammon@wynnwilliams.co.nz W wynnwilliams.co.nz

Call our National Accounts team on 09 577 4223 speedysigns.co.nz

We can franchise your business We have helped over 150 companies develop their systems and pursue their franchising goals. Phone Stewart on 021 276 9898 www.thefranchisecoach.co.nz

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand

Autumn 2022

Year 31 Issue 01

FANZ

page number

company

Other Services service

description

location

get more information

ABC Business Brokers

Business Brokers

Specialist business sales company selling franchises for 20 years with branches nationwide. At all times, we place the greatest value on confidentiality, professionalism and innovation. Your business is our business.

National

Steve Smith P 0-9-630 3004 E steves@abcbusiness.co.nz W businessesforsale.co.nz

Attain NZ

Sales Training

Attain NZ works with franchisees that are great at what they do but find the whole ‘sales’ thing a real challenge. From public courses to bespoke programmes, we help with sales strategy to implementation and from franchisor support to individual business owner.

National

Bill James P 0-9-366 1665 M 027 457 3796 E bill@attainsales.co.nz W attainsales.co.nz

Marketing

Brand Machine changes the way franchise brands do marketing. Our Brand Amplifier and Marketing Hub solutions allow online and offline local area marketing to be executed with scale and efficiency, while giving franchisees the tools they need to execute their own local activity.

National

Andrew Mitchell M 021 801 115 E andrew@brandmachine.com W brandmachine.com

Brand Consultants

We are brand experts, combining human-centered thinking and creative with emerging technologies to create exceptional brand experiences. We are a one-stop creative shop specialising in franchise systems and multi-store operations, providing strategy, brand, creative, web and marketing solutions.

National

Steve Goldie

OTHER SERVICES

Brand Machine

Crank’d

P 0800 CRANKD M 021 977 979 E steve@crankd.nz W crankd.nz

Crombie Lockwood

Insurance

Crombie Lockwood is one of NZ’S largest insurance brokers. We guide master franchisors on the complex insurance and risk management programmes necessary for successful franchises and provide face-to-face advice to individual members. Protect your business with SMARTpak, our smart insurance solution for franchisors and franchisees.

National

David Rayner P 0-4-802 0166 E david.rayner@crombielockwood.co.nz W crombielockwood.co.nz

Cumulo9

Email Branding

Cumulo9, digital solution experts ensuring your company communication is consistently and securely delivered. A complete omni-channel solution offering marketing campaigns, transactional emails, compliance, audibility, tracking and data management. A suite of products providing a cost-effective solution for seamlessly branded and deliverable business communication.

New Zealand & Worldwide

Chris Hogg P 0-9-377 8885 M 021 345 690 E chris.hogg@cumulo9.com W cumulo9.com

Design for Marketers

Designers

Engage Design for Marketers to obtain design resources for you to market your franchise brand effectively and consistently. Planning, creation and supply of resources for branding, advertising, promotional, recruitment, point of sale etc. Over 30 years’ experience with leading franchise brands. Be seen, be bought, be recommended.

National

Paul Donovan M 021 64 45 45 E paul@cdq.co.nz W cdq.co.nz

Corporate Apparel

NZ’s largest uniform and promotional products business. We supply and brand quality uniforms, including polo shirts, corporate wear, sportswear, hospitality wear, plus a range of corporate gifts. Contact our national accounts team to help you manage your brand on a national basis.

National

Sarah Archibald P 0-9-577 4223 E info@embroidme.co.nz W embroidme.co.nz

Printing & Marketing

Excel Digital enables organisations to optimise each step of the communications supply chain from strategy and ideation through to creative, print production, storage and re-order. In 2019 Excel Digital merged with Perception Group to become one of the largest digital-first printing companies in New Zealand.

National

Anneliese Theron P 0-4-499 0912 M 027 811 8285 E anneliese.t@exceldigital.co.nz W exceldigital.co.nz

Franchise Association

The peak body representing the franchise community. Franchise members are required to submit their agreement and disclosure documents to ensure compliance with our codes of ethics and practice before being accepted into membership and biennially thereafter. Affiliate members are suppliers to the franchise sector.

National

Robyn Pickerill P 0-9-274 2901 E contact@franchise.org.nz W franchiseassociation.org.nz

Franchise Infinity

Software Management Tool

Franchise Infinity is cloud-based software that combines a range of effective management tools which enables you to manage all aspects of your franchise from one centralised operating system. These efficiencies are driven through a focus on communication, training, compliance and performance.

Worldwide

Shane Boulle P 0800 555 013 M 021 083 66253 E sales@franchiseinfinity.com W franchiseinfinity.com

Franchise Media Training

Media Training

Franchise Media Training has two core services. It helps franchises grow their bottom lines by showing them how to generate their own news media publicity. Secondly it prepares franchises for possible negative media attention that can destroy entire brands overnight.

National

Pete Burdon P 0-3-420 0300 M 029 200 8555 E office@franchisemediatraining.com W franchisemediatraining.com

Franchise Relationships Institute

Franchise Research & Development

Franchisee selection systems, satisfaction surveys, recruitment and training for franchise management. Assistance with organisational change and restructuring, conference presentations on managing the franchise relationship.

New Zealand & Australia

Greg Nathan P 0061 418 157 701 E gregnathan@franchiserelationships. com W franchiserelationships.com

Geotech Information Services

Network & Location Planning

Founded in 2003, Geotech provides strategic network and location planning services to franchised businesses across South East Asia. Our particular expertise utilises data and science to help underpin location planning decisions across the retail industry. We have worked with many well-known international brands.

South East Asia

Jeff Vassel M 0061 421 684 444 E jeffv@geotechinfo.com.au W geotechinfo.com.au

HR Assured

HR Management

A growing focus on compliance in the franchise sector has increased the need for best-practice workplace management across a franchise system. HR Assured’s combination of HRIS and telephone advice can help every franchisee navigate around complex workplace matters with confidence.

National

Adam Kemp P 0800 003 752 M 027 202 5137 E awk@hrassured.co.nz W enablehr.co.nz

Franchise Recruitment

Unique in the NZ market. Experienced franchise recruitment, operational and HR professionals who connect franchise brands and potential franchisees. We work directly with a number of leading brands. Our networks are extensive, our proven expertise extends over commercial property, franchise growth, development and recruitment.

National & Worldwide

Nathan Bonney M 0275 393 022 E admin@iridium.net.nz W iridium.net.nz

Retail Leasing Brokers

Ranesh and Nilesh at JLL are specialist retail leasing brokers who can provide expert advice to secure a retail location for your business. They have vast experience dealing with national and international brands throughout the country.

Auckland & National

Ranesh Parmar / Nilesh Patel P 021 502 223 P 021 761 733 E ranesh.parmar@ap.jll.com E nilesh.patel@ap.jll.com W jll.nz

Communications & Public Relations

Every business wants to tell their story with impact, while avoiding bumps in the road that affect reputation and brand. Through communications and public relations, we do the things that make sure franchisors are ready to deal with challenges and maximise opportunities.

National

Melanie Drumm P 022 120 1672 E mel.drumm@jvstrategies.co.nz W jvstrategies.co.nz

LINK Business Brokers

Franchisee Resales & Recruitment

LINK are the authority on selling businesses in NZ and the southern hemisphere. Franchised specialists in business sales, franchise re-sales and recruitment and sales of franchise opportunities. We provide professional, practical franchise advice to our clients. LINK has more brokers than any other brokerage.

National

Nick Stevens/Laurel McCulloch P 0-9-579 9226 E link@linkbusiness.co.nz W linkbusiness.co.nz

MYOB

Accounting & Payroll Software

MYOB offers easy online accounting software that has everything you need to take care of your franchise business, including POS and payroll solutions. Whether you’re a small or large franchise, or a franchisor managing multiple franchise sites, MYOB has the solutions.

National

Nick Fletcher P 0800 39 66 38 M 021 940 921 E nick.fletcher@myob.com W myob.co.nz/franchise

OneHQ

Business Services

OneHQ is a business services company which offers a range of solutions; accountancy, IT, lending and advisory, via one point of contact. Our business specialists focus on helping you deal with your back office challenges so you can focus on working on your business itself.

National

P 0800 663 476 E enquiries@onehq.nz W onehq.nz

Signs & Graphics

NZ’s largest signs and graphics company. We consult, design, manufacture and install. Retail, digital, vehicle signage and everything in between. Contact our national accounts team to help manage your brand on a national basis. 25 locations from Whangarei to Invercargill.

National

Sarah Archibald P 0-9-577 4223 E info@speedysigns.co.nz W speedysigns.co.nz

Mediation

Franchise disputes can be resolved quickly and effectively via online or face-to-face mediations, saving your brand and business from potential harm. With 20 years experience in mediation and law, Trish Blyth, ‘The Mediator’, has been on the panel of Mediators for the Franchise Association for 10 years.

Auckland & National

Trish Blyth

Hotel accommodation with fully integrated conference centre suitable for small meetings through to international conventions. Full food, beverage and leisure facilities complete the offering. “World famous in New Zealand”, Waipuna Hotel and Conference Centre is an icon in the mid-range meetings and leisure market.

Greater Auckland Area

Michelle Gain P 0-9-526 3029 E michelleg@waipunahotel.co.nz W waipunahotel.co.nz

EmbroidMe

Excel Digital

Franchise Association of New Zealand

Iridium Partners

Jones Lang LaSalle (JLL)

JV Public Strategies

Speedy Signs

The Mediator

Waipuna Hotel & Conference Centre

Conferences

P 0800 02 MEDIATE M 021 677 950 E trish@themediator.co.nz W themediator.co.nz

Search the Westpac Directory of Franchising at www.franchise.co.nz

OVERNIGHT SUCCESS! Franchise New Zealand celebrates 30 years by winning the Service Provider of the Year Award

franchise.co.nz 30

years ago, the world – and New Zealand – was a very different place. Bill Clinton was elected President of the United States, McDonald’s opened its first restaurant in China, and South Africa voted for the political reforms that would end apartheid. In New Zealand, Jim Bolger was Prime Minister, The Exponents’ Why Does Love Do This To Me? was single of the year, David Tua reportedly said ‘O for Awesome’ on Wheel of Fortune, and Shortland Street first hit our screens, informing Dr Ropata that he was no longer in Guatemala. The year was 1992. Notable births that year included All Blacks captain Sam Cane, Black Caps captain Tom Latham and, in May, Franchise New Zealand magazine.

How franchising has changed Franchising back then looked very different. In total, there would have been fewer than 50 franchise brands in the whole country – a number of overseas brands, and a handful of brave home-grown pioneers such as Arano Juice, Stirling Sports, Uncles, Pit Stop and Frank Casey Suit Hire (remember them?). 30 years on, there are around 600, and New Zealand has become, per capita, the most franchised country in the world. Since its foundation, Franchise New Zealand has provided free information about the process of choosing and buying a franchise to hundreds of thousands of New Zealanders. That first issue of the magazine was followed by one of the first websites in the country in 1997. The company has since added an email newsletter, digital magazine and social media to its mix to reach over 25,000 readers per month.

Commitment to the sector ‘To mark our 30th birthday, we decided to enter the Westpac New Zealand Franchise Awards for only the second time and, much to our delight, we won,’ says Lorraine Lord, co-publisher with husband Simon of Franchise New Zealand media. The prestigious Award recognises a Service Provider to the franchise sector who demonstrates a significant contribution to New Zealand franchising. The judges said, ‘Franchise New Zealand media demonstrated an ability to adapt and grow the business, as well as an “above and beyond” level of commitment to the sector. They show true dedication to franchising, with their media providing industry profile and key marketing as well delivering return for their business. The entry contained robust information in all questions, including metrics and customer testimonials. Well done on an excellent submission.’

A win/win approach Sally Knight, the company’s Business Development Manager says, ‘By informing and educating franchise buyers, we have helped many people to get into satisfying and successful businesses over the years – and, equally importantly, helped many more avoid making critical mistakes. We have also sponsored franchise conferences, awards, surveys and events all over the country.

Franchise New Zealand media celebrated 30 years by winning the Service Provider of the Year Award.

‘Our passion and enthusiasm for franchising is reflected in our win/win, collaborative approach to business – an approach that we hope reflects the whole spirit of franchising at its best. ‘Our thanks to our designer Paul Donovan, our freelance writers, our suppliers, our advertisers and readers and, above all, our sponsors Westpac (who have been with us for the whole 30 years) and Franchise Accountants. It is an honour to work with you all.’ Franchise New Zealand

Autumn 2022

Year 31 Issue 01

CHANGE THE STORY

OWN YOUR FUTURE Enjoy the exclusive advantages of being part of one of New Zealand’s most trusted and adored brands. Bring out the best in yourself and others. Our expert, nation wide support and world class systems mean you don’t need hairdressing experience to succeed. For more information contact franchising@rodneywayne.co.nz

Westpac New Zealand Franchise Awards 2021 Finalists FRANCHISE SYSTEM OF THE YEAR MARKETING CAMPAIGN OF THE YEAR

FANZ FRANCHISE ASSOCIATION OF NEW ZEALAND

www.rodneywayne.co.nz

Franchise leaders need market leaders. As the most experienced bank in the franchise market, we’ve helped Kiwi businesses from a variety of sectors including retail, fast food, hospitality and service industries succeed.

WPC1583

Get in touch at 0800 177 007 or franchising@westpac.co.nz

Terms, conditions, fees and charges apply to Westpac products and services. Eligibility and lending criteria apply to some Westpac products and services. Westpac New Zealand Limited.

Franchise New Zealand - Year 31 Issue 01 – Autumn 2022

Articles inside

Slow Food Served Fast

Why Franchisee Satisfaction Matters

Overnight Success

Build It And They’ll Come

Fan-Tastic

Strategic Communications

Eyes Wide Open

Worth Their Weight In Gold

A Slice Of The Action

Ready, Get Set, Grow

On Site, On Point

Safe Hands

Cool Under Pressure

The New Normal

Come Out On Top

Breaking All Records

Fresh As A Daisy

More Than Skin Deep

Time To Shine

Game Changer For Local Area Marketing

Keeping On Course

Time To Get Started

Only The Best

Attitude Determines Altitude

Different Approach

Prepared For Growth

Family Values