Franchise New Zealand - Year 31 Issue 02 – Winter 2022 by Franchise New Zealand

Supreme Award Winner CrestClean is proud to have achieved one of New Zealand’s most prestigious business awards... the Westpac Franchise System of the Year 2021. The Supreme Award recognises excellence within a robust franchise system. The judges commented, “This is an outstanding, successful and very well-structured franchise system, with clear measures of business performance in all dimensions.” CrestClean also won Business to Business Franchise System of the Year. These are great accolades to achieve in our 25th year of business, recognising how well we look after and support our team of franchisees.

“

Winning this award reflects 25 years of great work, and the success of our 672 franchise teams working the breadth of New Zealand. It’s all about the people — it’s a real team effort.

”

Grant McLauchlan | CrestClean Managing Director

We have franchise opportunities all around New Zealand. Call now to be part of an award winning team

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Home-based Minimal overheads No debts New Zealand’s leading refreshment vending franchise Originating back in 1991 with honesty snack boxes, today the franchise operates highlysophisticated food vending, hot and cold drink, and coffee machines in workplaces around the country – as well as the honour vending boxes. Franchisees select high-traffic locations and re-stock the machines with a range of snacks, healthy foods, confectionery and drinks. Group buying power means that each franchisee can enjoy a healthy margin on some of the country’s most popular food and beverage brands New and existing businesses are available as some long-standing franchisees prepare to retire. Investments range from $50,000 to $250,000. Start-up franchises are available in most main centres from $100,000, including new cashless-enabled machines. Contact Philip Horrocks 0800 955 965 philip@provender.co.nz

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The other day, I was putting magazines into envelopes to fulfil the daily enquiries that flood in from our website and listening to the BBC news from the UK. You know what? – it sounded just like the news from New Zealand, only worse. Inflation, supply chain issues, energy prices, political infighting and the usual scandal about the private lives of celebrities. Add the ongoing fall-out from Brexit, refugees, the Ukraine war and the huge death toll from Covid, and it made me very glad to be here, not there. Of course, the news from most countries is the same: bad news sells, and conflict generates clicks. But for most people, whatever the doom-mongers say, life goes on. As we start to bounce back after Covid, people are looking to achieve their ambitions of business ownership once more. All they need is a little luck. Well, as the old saying goes, luck is what happens when preparation meets opportunity. That’s why, in our cover story on page 6, we’ve talked to franchisors across a range of industries about the future of their sector. What have been the challenges, and where are the opportunities going forward? We hope you’ll find it interesting and useful. And there’s more advice to help you be prepared when the right opportunity comes along. Dean Madsen is a recently-retired franchise banker who has lived through numerous economic cycles and, on page 28, he shares the lessons he’s learned. There’s a guide to the resources available to first-time franchise buyers (page 40), advice on buying and managing a franchise in inflationary times (page 43), and a look at opportunities which only need a low level of investment (page 56). You can find out what you should be told before buying (page 34), and learn from others’ mistakes in our legal review (page 48). It’s all about being prepared. As for opportunity, you’ll find plenty of options, with profiles of franchisors and franchisees and, of course, the definitive guide which is the Westpac Directory of Franchising (page 68). So read on – and you could be the one bouncing back next. Simon Lord Publisher, Franchise New Zealand

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PS. If you want another copy of this magazine for yourself or a friend, call 0800 FRANCHISE or visit www.franchise.co.nz to get a free print or digital issue

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Published by: Franchise NZ Marketing Limited PO Box 308 089, Manly 0952 New Zealand P 0800 FRANCHISE (0800 372 624) info@franchise.co.nz www.franchise.co.nz ISSN 1172-059X (Print) ISSN 2324-5204 (Digital) Designed and produced by CDQ Design for Marketers P 021 64 45 45 paul@cdq.co.nz Principal: Paul Donovan

Lessons Of What Should A Lifetime You Be Told? Recently-retired franchise A good disclosure banker shares the lessons he document is a great help learned over 20 years when buying a franchise.

Bounce Back

Which franchises are looking forward to good times ahead – and what should buyers look for?

A first-time buyer’s guide to the resources you need to make good decisions

Welcome to New Zealand's BUY YOUR OWN BUSINESS magazine 6 Bounce Back Which franchises are looking forward to good times – and what should buyers look for? 11 Side By Side Rodney Wayne franchisee shows how to be successful in life and business 13 Building Confidence In Kids NumberWorks’nWords franchisees help children develop their skills 15 Wise Head Young Shoulders Youngest sKids franchisee makes a difference to Waiuku kids and families 16 Web News Our pick of the top news stories from franchise.co.nz 19 Sandwich Course Bun Mee Kiwi says life’s too short for s#!t food – so they offer a fresh alternative 21 Money-Making Machine Speed Queen laundromat is big success in small town 22 How To Find A Good Opportunity Daniel Cloete from Westpac offers some important questions for business buyers

25 Fast & Fresh The healthy taste of Red Bowl makes Katsubi famous wherever it goes 27 Once In A Lifetime The world’s largest real estate franchise is looking for entrepreneurial leaders 28 Lessons Dean Madsen shares the lessons he learned from over 20 years in franchise banking 31 All About People Martin Personnel offers a rare chance for recruiters to benefit from 35 years’ experience 33 Fresh Approach Black & White Coffee Cartel offers sweet smell of success to franchisee partnership 34 What Should You Be Told? A good disclosure document is a great help when buying a franchise. 37 Healthy Returns Oncore franchisees’ move from employment to ownership pays off 39 Family Business Jim’s Test & Tag suits father and son team 40 Start Here How do you decide whether a business opportunity is right for you?

43 Going Up? Philip Morrison of Franchise Accountants helps franchise owners and buyers ride the rollercoaster of inflation 44 Living The Good Life Paramount Services business creates enviable lifestyle for franchisees 47 The Franchise Bible Franchize Consultants explain why franchise manuals matter 48 Don’t Walk Away Stewart Germann and Khushbu Sundarji review lessons to be learned from recent cases involving franchising 51 Built Around You Design Builders offers a sustainable and profitable business model for ambitious people seeking more 53 Giant Steps InXpress offers a low-cost, high-potential opportunity in a fast-growing market 55 20 Years At The Top V.I.P. Home Services franchisee retires after 20 years of friendship, support and success 56 Low-Investment Opportunities Some franchises offer an inexpensive way to go into business with real support

Start Here

Winter 2022 Year 31 Issue 02

59 Café Franchise Adds Up Columbus Coffee is the accountant’s choice to put business nous to good use 61 Always In Demand SmartGrass creates the perfect lawn – and the perfect business – 365 days of the year 62 Changing Times The Franchise Association is helping franchisors and franchisees face the challenges of the future 65 Foot To The Floor Touch Up Guys needs franchisees for new and existing businesses around NZ 66 Visas To Cost Franchisee Employers More. Why? Franchisees will pay more under a new visa scheme. We find out why. 82 How Big Is Franchising? It’s almost certainly bigger than you think, as the 2021 survey showed 68 Westpac Directory of Franchising Comprehensive details and investment levels for over 275 franchise and master franchise opportunities. Also includes advisors and index to advertisers

Westpac Directory of Franchising Over 275 different franchises

Editor

Contact

For information about subscriptions, advertising Business Development or other matters, please ring us on 0800 372 624 or email Sally Knight info@franchise.co.nz Lorraine Lord Copyright Writers All Franchise New Zealand Simon Lord

Glenn Baker

Crispin Caldicott Ross Lindsay Catherine Lord

Submissions

79 Specialist Advisors

The publisher in its sole discretion reserves the right to refuse to publish any advertisement received if the publisher considers that the publication of such advertisement would be undesirable in any way.

81 Other Services

Disclaimer All franchise and business opportunity features included within this publication are paid advertorial approved by the client concerned. Inclusion of any franchise system, business opportunity or professional advisor within this magazine does not imply endorsement by the publisher or the FANZ. Persons entering into franchise agreements are strongly advised to seek their own professional advice. Neither the publisher nor the FANZ accept any responsibility or liability for views or claims expressed in Franchise New Zealand. Opinions expressed by contributors are their own and not necessarily endorsed by the publisher or the FANZ.

Cover Photo: 30642841 © Oksun70 | Dreamstime.com

68 Franchise and Business Opportunities

Some sectors have been doing it tough, some have never had it so good. Which franchises are looking forward to good times ahead – and what should buyers look for?

‘Staffing, inflation and supply chain problems are not really an issue for our owner/operator franchisees, other than that some of our costs are increasing. At this stage, we’re trying to hold our customer prices for as long as we can.’ Les admits that the automotive industry has faced a shortage of qualified mechanics and technicians for several years, which has now been exacerbated by Covid and new visa regulations. ‘Our focus has therefore been on guiding our franchisees to support the well-being of their staff and increase retention, with access to Employee Assistance Programmes; enhanced training; flexible working hours; travel assistance; performance bonuses; and financial support for apprentices.’

he economists warned us that 2022 would be a challenging year, and they weren’t wrong. Although the pandemic has largely passed, the problems it left in its wake have multiplied, with inflation, supply chain issues and the added pressure of oil price rises created by Russia’s war on the Ukraine all coming together to create a new set of problems.

These are all areas in which the size and buying power of franchises can offer huge support to business owners, especially when starting up.

Only an idiot would think of starting a new business under these circumstances, right? Well, no. Many businesses have actually been doing pretty well, while in those industries badly affected by Covid, the only way is up – and that’s often the best time to start a new business. And while New Zealanders have traditionally been big investors in property, the slowing market, more stringent rental conditions, removal of tax deductibility for interest costs and higher interest rates mean that’s not looking so attractive right now. That’s why we’ve taken a look at a number of different sectors in franchising to see what opportunities they offer to those ready to take the plunge.

Building & construction Building has been through a massive growth period – as well as home building franchises, the home renovation, repair and enhancement sectors have also been doing well. But now all the talk is about the shortage of supplies, the increasing cost of goods and a potential fall in house prices. So should you believe the doom-mongers? Stuart Humphrey of Latitude Homes doesn’t think so.

And remember: when you buy a franchise, you can see how the business model performs before buying it. You’ll also get the training, support, systems and marketing you need to get yourself established, not to mention the buying power that comes with being part of a larger group. All these things add up to reduce risk and increase your chances of success.

The big picture Looking at the overall picture, the borders have opened again, although the tourists aren’t exactly flooding back yet. However, it’s winter, and we might expect more of that pent-up demand to be released over the Christmas/ summer period, as friends and whanau reconnect. While some New Zealanders will head overseas again to travel or work, we can also look forward to the return of international students and migrant workers, easing some of the labour shortages that have caused such disruption in many industries. And as people who have become disaffected or disconnected from their jobs look for something different in their lives, New Zealand offers many attractions. Sometimes, we have to read the overseas commentators to be reminded of that. That’s not to say everything is rosy but, as the saying goes, change creates opportunity. What opportunities might it have opened up for you? Here’s a guide to some of the main sectors within franchising, with comments from leading franchisors about what’s been happening and their current outlook for the next 6-12 months. Once you’ve read this, you’ll find lots of other advice in the following pages to help you.

Auto services Franchises available in this category divide into two: the fixed type, such as Pit Stop, where customers bring their vehicle to you, and the mobile type, such as Touch Up Guys, where the franchisee goes to the customer. Les Seiler, Pit Stop’s Franchise Divisional Manager, says that there are several good reasons the category is an attractive option for new business buyers right now. ‘With more cars on the road than ever, the market continues to grow. People are back in their cars following the Covid lockdowns, and are using them both for work and domestic travel. All these vehicles need servicing. ‘The cost of replacing a second-hand vehicle has increased by over 30 percent in the past two years. There are also delays in supplying new vehicles from overseas. This means people are retaining existing vehicles for longer, increasing the demand for servicing and repairs.’ Martin Smith of Touch Up Guys adds, ‘In times of high inflation and uncertainty, we pride ourselves on our business being effectively recession-resistant. Rather than buy a new car, customers tidy up their existing car instead. The market dynamics might change, but the demand is still there in one form or another.

‘We think the market is just waiting for that natural self-correction to find its own equilibrium,’ he says. ‘The market is getting used to returning to 5-6 percent interest rates after the last few years of record low rates, but we believe it will bounce back more quickly than expected as demand is still strong. We believe the market will be in a far better place in 8-12 months’ time, and the advantages of the franchise are more relevant than ever: it’s a cash-positive business; we have solid relationships with key suppliers for best group bulk prices; and our franchisees enjoy preferential supply in the current market.’ Neil Hawker of Trident Homes agrees. ‘Joining a well-respected and recognised brand puts you firmly in the public arena from the get-go, and being a volume-based builder affords you many additional benefits from our major supply network. Loyalty pays dividends.’ And he adds another key benefit. ‘Becoming a member of our country-wide team of franchisees means you’re not alone during tough times and there’s plenty of support and guidance available.’

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Winter 2022

Year 31 Issue 02

Meanwhile, renovation and maintenance specialists like Dream Doors and Oncore continue to report record sales, while portable cabin hire business Mizin found the pandemic actually boosted business as various medical service providers hired cabins as distanced facilities. Franchisor Mary Green says, ‘Rather than “bouncing back”, we are still “bouncing along”. We’ve awarded eight territories to new franchisees, and still have opportunities to complete the remainder of our network throughout New Zealand. ‘We haven’t had a supply issue as yet although we envisage material costs increasing which will, unfortunately, have to be passed on. Again, we work closely with our local and regional suppliers. Having been in operation now for eight years, we have built a reputation for honesty and appreciation of ongoing work among our suppliers, staff, contractors and clients. We expect our franchisees to hold the same values.’

Business and commercial services Business-to-business has been one of our fastest-growing franchise sectors for some time and shows no signs of slowing down. It covers a huge range of services: business coaching, commercial cleaning, signs, courier delivery and accounting, among others. There’s also a growing market in health and safety services as tougher compliance regimes are introduced.

Ian Robertson of the Ecomist franchise says that insect and pest control are key requirements for food safety across the hospitality industry. ‘We’ve been focussing on growing our commercial servicing footprint hand-in-hand with the residential market to help build even stronger businesses for our franchisees.’ He notes that the separation between commercial and domestic work has reduced as more and more people worked from home during Covid – commercial cleaning companies have found the same. And warmer weather has also stimulated demand for Ecomist’s programmable dispensers, with franchisees benefitting from fulfilling sales via the company’s website. ‘Website sales grew 36.5 percent in the financial year ending 2021, a further 26 percent in 2022, and are continuing to grow this year.’ Grant Archibald, managing director of the Business Franchise Group, which operates both the Speedy Signs and EmbroidMe franchises, says that B2B sales have been good with double-digit growth right throughout the pandemic, despite sectors such as hospitality and tourism being quieter than usual. The franchise quickly responded to demand with new products such as cough protection screens, safety signage and PPE and, as businesses bounce back, there’s been consistent demand for the brands’ signage, uniforms and promotional products. That’s not to say there aren’t challenges, but franchises are good at finding solutions. ‘In a tight labour market, we’ve had the ability to add equipment which reduces the need to hire more employees. As a franchisor, we’re currently making a major investment in new software and systems, and we are seeing an improvement in productivity. Having said that, good staff management practices have been the biggest factor in franchisees recruiting and retaining quality employees. ‘To counter the effects of supplier price increases, we constantly review our own pricing and the majority of our customers are quite understanding of the need to increase prices to reflect the increased costs of doing business. Because of our franchise buying power, our preferred material suppliers are giving us priority with regard to supplies. In many cases, they are even providing stock on consignment which means franchisees can hold more inventory and not pay for it until it’s used.’

Education Most franchises in this space are child-focused, meaning this tends to be a sector for people who like children. As Lorraine Yu of Bricks4Kids points out, ‘We’ve found that most prospective franchisees have children of a similar age to our target market – they can see the benefits of our educational programmes to their children, and they would like to have a family business that their children would love too.’ Franchises in this sector also appeal to experienced teachers and educators, Lorraine says. ‘They can continue to have a rewarding role which makes a real impact on a child’s future, while enjoying flexible hours as a business owner.’ As parents become increasingly concerned for their children’s education, so a number of specialist franchises are springing up to assist in areas such as drama, maths, music, computer, science and language tuition – not to mention pre- and post-school care.

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Vanessa Henry of Just Kidz says, ‘Education is always in need as borders open, more families arrive, and existing parents return to work after the lockdowns. We are partially government-funded, which supported franchisees through the difficult times and ensured stability. ‘Our supply chain has been minimally affected. Our business is largely people-oriented, and our main service is offering customer service through education and nurturing care. We have a range of suppliers to source products from, which means our business can continue with minimal disruption.’

Photo: 30642841 © Oksun70 | Dreamstime.com

Indeed, in his article on page 28, long-serving franchise banker Dean Madsen tips the group home builders to continue to grow, one of the reasons being that they have developed strong management processes to build long-term, sustainable businesses in what has traditionally been a boom-andbust industry for individual operators.

Fitness, health & beauty Hands up who didn’t put on weight during the lockdowns and heightened alert levels? And hands up who didn’t look at themselves on a video call and realise how much they valued the services of a professional hairdresser, or the need to do something about their complexion under imperfect lighting? The number of franchise opportunities in fitness, health and beauty had been steadily increasing in recent years even before Covid, and although the sector has had ongoing restrictions for much of the past two years, the temporary unavailability of some services has made them more appealing than ever. ‘I think the consensus during lockdowns was that hairdressing should be added to the list of essential services,’ says Julie Evans, CEO of Rodney Wayne. ‘Without doubt, hair continues to grow and, more than that, having your hair done makes you look and feel fabulous.’ That combination of constant demand and the feel-good factor makes bounce-back inevitable. Over at Caci, the skin clinic’s innovative subscription model kept cashflow coming in for franchisees as members waited patiently for their regular treatments to resume. With normal service resumed, demand is such that the long-established franchise has launched a series of initiatives to help new franchisees into business, says Melissa Soich, group marketing manager for Fab Group, owners of the franchise. ‘These include: a Mini Clinic model for smaller areas, which offers reduced overheads and capital outlay, leading to quicker breakeven; a fit-out contribution, repayable over three years, to reduce ingoings; and a willingness to take the head lease on property even before finding the franchisee in order to secure a prime location in a new town.’ Rodney Wayne and Caci are both good examples of how franchises are pro-active about solving problems before they become critical – like the

current staffing issues many businesses face. ‘Rodney Wayne has always placed a lot of emphasis on training, and we are committed to growing our stylists’ apprenticeship programme to help eliminate the national shortage of qualified hair stylists,’ says Julie. Caci also established its own Training Academy back in 2007, which offers practical training for franchisees and clinic team members and ensures consistency in customer service and treatment delivery across the network. ‘We employed a consultant to handle staff recruitment for franchisees during the vaccination mandate period, and we are committed to ensuring we position all Caci clinic franchisees as an employer of choice to secure a pool of talent ahead of recruitment needs,’ says Melissa.

Food & beverage Along with tourism, hospitality was the sector worst affected by the pandemic, with cafés and restaurants forced first to close and then to operate under considerable restrictions, with greater distancing between seats and table-only service. CBD locations suffered worst as working from home became first mandatory and then popular, and combined with the lockdowns and landlord issues, many businesses were sadly forced to close – including a number of franchise outlets. Meanwhile, take-away and click-and-collect services boomed, with companies like Restaurant Brands (KFC, Pizza Hut, Carl’s Jr. and Taco Bell) reporting over 9 percent annual growth on same-store sales in 2021. Suburban locations also benefited from the work-from-home revolution. Andy Lucas of The Coffee Club says that it’s been a hard time for hospitality operators but there is a silver lining for new entrants. ‘Throughout the struggles of Covid, unfortunately a number of

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Franchise New Zealand

Winter 2022

Year 31 Issue 02

independent operators will have found it hard to sustain their businesses, and this provides opportunity for franchise groups with strong brands and systems to grow. ‘This is a dynamic industry that is always evolving with new and exciting food and beverage trends. It provides a highly social industry and working environment, with a great opportunity to meet new people from all walks of life. And it also offers the platform to be part of the wider community, bringing people together. This can be highly rewarding.’ And it’s another area where the buying power of a large franchise can offer huge advantages. ‘We are working closely with our key suppliers to ensure consistent supply of key products or, in cases where this is not possible, to establish approved substitutes,’ says Andy. Daniel Cloete of Westpac comments that, as a result of Covid, ‘Many franchise systems have already adapted their business models, achieving improved product margins or reduced investment levels. In addition, closures of other businesses may mean that there are sites available in locations where franchisees could not find a suitable store before, or at a rent ratio that now fits the franchise’s profitability model.’ It all adds up to more opportunities in a sector that is set to bounce back more than most.

Home services Tried getting a cleaner lately? The home services sector has seen tremendous growth over recent years, and the larger companies say there is still plenty of demand and that their biggest problem is not finding new customers but new franchisees. While current staff shortages are making it easy for people to find employment, much of this is in low-paid work, often with unsociable hours. It might be much more rewarding to own a business of your own which offers both flexible hours and a much higher hourly rate with, say, lawnmowing or cleaning franchisees able to earn over $10,000 a month. Estelle Logan of V.I.P. says there are other advantages, too. ‘You’re not dependent on a fixed location with leases, rent or other overheads. You have total control over your scheduling and income. Like hair, grass always grows, and homes always get dirty, too. The sector has proved to be resilient in times of pandemics or financial hardship – in fact, we gained more customers than we lost during Covid. Good franchisees excelled, with some exceptional incomes being earned for a relatively small financial outlay.’ Most franchisees in this sector are individual operators or couples, often supported by a regional master franchisee who is in turn supported by the national franchisor. ‘Where you provide the entire service from start to finish, you’re not dependent on someone else doing their bit to give excellent service,’ Estelle says. This is typically a low-investment sector (see page 34), and also the one in which you are most likely to find the offer of a work guarantee or income guarantee. If this is important to you, check carefully to see exactly when it kicks in and what it offers (see our article at www. franchise.co.nz/articles/2475).

It won’t happen overnight … but it will happen Success in business is partly about good decisions and hard work, but it’s also about timing. Those who bought building, courier or logistics franchises three years ago know all about that, as the example on page 37 shows. The fact is that, as other sectors bounce back, franchisors will be using all their hard-won experience, marketing muscle and buying power to help their franchisees make the most of the opportunities. If you’re looking at buying a business, the other thing to be aware of is that good things take time. Before you open your doors or get out on the road, you’ll need to find the right business, do your pre-purchase research, arrange funding and go through training. Even though some franchisees have customers ready and waiting, you won’t be fully up to speed in your new role for several months – and that’s when the real About the Author growth kicks in. As Rachel Hunter used to promise, ‘It won’t happen overnight … but it will happen.’ That’s why it’s worth starting now.

Simon Lord is editor of Franchise New Zealand magazine and website and has worked in franchising in New Zealand and the UK for almost 40 years.

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

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Franchise New Zealand

Winter 2022

Year 31 Issue 02

Opportunity: Health & Beauty

SIDE BY SIDE

Rodney Wayne franchisee shows how to be successful in life and business

I’m not in this alone

Ashley Sterrenburg: ‘I’m not in this alone’

hen you invest in a Rodney Wayne franchise, you never walk alone. Ashley Sterrenburg is living proof of that, and very glad of it, too. Ashley is solo mum to three young children, and owns two businesses: her busy Rodney Wayne salon in the Tauranga suburb of Bethlehem, and a Shampoo’n’Things retail store. It goes without saying that life is a constant juggling act, but she simply wouldn’t have it any other way. She doesn’t think that balancing her responsibilities as a mother and a business owner is unusual. ‘It’s something that all working mums and dads have to do, isn’t it?’ Ashley’s career in hairdressing spans 21 years. Before moving to Tauranga eight years ago, she had already managed a Rodney Wayne salon in Auckland, and in two consecutive years was Runner-up Manager of the Year and then Manager of the Year. After taking maternity leave, she worked at the Bethlehem salon parttime before progressing into full-time management. Today she co-owns the salon with her previous employer.

Encouraged and reassured ‘It’s always been a goal of mine to own my own business and to take over the world, so my friends and family weren’t surprised when I told them I was buying the salon. They were all really supportive, and many help out by being models for my apprentices to train on. ‘The whole process of purchasing the Bethlehem franchise was just so easy as I had a lot of assistance from the Rodney Wayne support office, as well as the previous owners and my old employer in Auckland,’ she recalls. ‘Being familiar with all the Rodney Wayne systems made it easier, and I found the support team really encouraging. Julie Evans, the CEO, and I had quite a few personal conversations around my vision for the salon and the brand, and it was reassuring to know that if I ever needed anything then she would be simply a phone call away.’ The salon went so well that, three years ago, she also opened a Shampoo’n’Things store in Tauranga Crossing Mall. Shampoo’n’Things is a retail brand also developed by Rodney Wayne. ‘Now I have two great teams led by two amazing managers and I’m able to work around the kids’ school hours,’ says Ashley. ‘My kids have spent so much time at the salon that they’re considered part of the team, too!’ franchise.co.nz – PUTTING PEOPLE IN BUSINESS

A major feature of the Rodney Wayne franchise is its focus on support and education, which Ashley describes as ‘huge. It was particularly noticeable through all the disruption caused by the Covid-19 pandemic – if anything, the level of training actually accelerated during those difficult lockdown months, and it was great to have someone there to explain exactly what was required under the different alert levels, and to develop procedures and systems for keeping everybody safe. ‘It was an extension of the support we receive on a regular basis. Having someone take the time to source and explain information on such things as employment relations, government regulations and industry training, makes running a business a lot less stressful. ‘The Rodney Wayne support office also puts a huge amount of time and energy into professional education for our team and marketing for the brand. I try to do a lot myself, too, and knowing that I have someone else that I can talk to and bounce ideas off means I’m not in this alone.’

The rewards are amazing Six years in, Ashley’s ongoing enthusiasm speaks volumes about how much she believes in Rodney Wayne. ‘I know I am fortunate to have worked with the brand for close to 15 years, starting as a stylist while I studied business. But I have to say that working with their systems is a no-brainer. They are so thorough and comprehensive that once you get in there amongst it, you can see why even franchisees with no previous salon experience can do so well. There’s support for people at every level – not just the operational side but covering goal setting, performance management, training, incentives, career advancement, and so much more. ‘It has absolutely exceeded my expectations. With Rodney Wayne it genuinely feels like the opportunities are endless, so my advice to anyone looking to get into the franchise is to fully immerse yourself as quickly as you can. Get amongst it, talk to franchisees, and learn as much as you can, not just about your business but also about the incredible industry it belongs to. ‘Don’t be afraid to take the leap – because the rewards are amazing.’

Own your own salon Rodney Wayne has over 50 salons and Shampoo’n’Things shops around the country, with new opportunities available in many areas. ‘Several of our franchisees own multiple outlets, which reflects their satisfaction with the returns they can achieve,’ says Julie Evans. ‘Salon experience is not essential, so if you want to benefit from our commitment to excellence, and have the personality and business nous to run your own salon, contact me.’

Advertiser Info

Rodney Wayne www.rodneywayne.co.nz Contact franchising@rodneywayne.co.nz

100% behind Your Local Community & You Locally Owned. Friendly People. Great Advice. As a cooperative-franchise, Paper Plus combines the expertise and support of a large, nationally recognised brand, with your entrepreneurial drive and a passion for retail, to create a successful, long term business. Paper Plus and its members are more than just business partners, together in towns and cities throughout New Zealand, we’re a key part of communities, schools and local businesses. Member opportunities available nationwide. Talk to us about whether a Paper Plus cooperative-franchise is right for you operations@paperplusgroup.co.nz www.paperplusgroup.co.nz

Paperplus Franchise Magazine 2022.indd 1

3/06/22 4:14 PM

Opportunity: Leisure & Education

NumberWorks’nWords franchisees help children develop their skills

BUILDING CONFIDENCE IN KIDS W

hen Ranjeeta and Amitesh Sharma (above) were students, they both had the experience of tutoring the younger generation – and loved it. Now they’ve turned their memories into their future as owners of their own NumberWorks’nWords franchise. Both from Fiji and now settled in Henderson, this enterprising couple bought the local franchise in early 2021. ‘I’m a science graduate and spent 13 years working in various research and food testing labs,’ says Ranjeeta. ‘Amitesh is a computer science graduate and has worked as a software engineer for the last 15 years. ‘We have two children aged 8 and 10 and we’ve spent a lot of time teaching them at home – that’s given us some valuable experience, and the motivation to help others learn, too. It’s very fulfilling getting children to understand things they had previously struggled with. We love tutoring, and the parents are always so grateful.’ When the couple decided the time had come to invest in a business, they knew they wanted to be in the educational sector and contribute to the community. ‘We investigated a day care centre, but it didn’t fit with our values and what we wanted in a business,’ recalls Amitesh. ‘We spent two or three years looking for a suitable opportunity before we came across NumberWorks’nWords. After meeting with CEO Sarah Simons, we both felt this was a franchise that would support us in the way we needed.’

‘New franchisees receive extensive training in everything from business management to programme delivery, with assistance in tutor recruitment and opening marketing,’ Sarah continues. ‘There’s individual support, ongoing training, workshops, e-learning modules and a library of resources. To find out more, give us a call.’ For the Sharma family, buying a NumberWorks’nWords franchise has been a fulfilling success. ‘Apart from providing us with a very good business, we also find it a great joy to work with kids,’ says Ranjeeta. ‘You need patience and passion, and the ability to communicate Advertiser Info clearly with both parents and NumberWorks’nWords children. www.numberworksnwords.com ‘If you have those qualities – and can apply the franchise system – then this is a very attractive business.’

Contact Jo Powell P 022 519 7632 franchising@numberworks.com

A history of success Founded in New Zealand in 1984, NumberWorks’nWords tutoring centres deliver after-school maths and English extension and remediation lessons. With a strong record of delivering excellent results both for students and franchisees, the company has expanded to Australia and the UK. Franchisees run local centres, employing tutors (often university students) with a ratio of not more than four pupils to one teacher. ‘We assist both parents and children by identifying the child’s weaknesses in the core subjects,’ says Ranjeeta. ‘Based on our assessments, we build an individual lesson plan for each child. We’ve found that often the weaknesses are quite specific – for example, they might not have an overall inability with maths but just struggle with one element or another, such as subtraction or division. Equally, we’ve found some pupils are very good at writing, but their spelling is poor. Establishing each child’s needs as early as possible is our top priority, then the NumberWorks’nWords programmes and tutoring help them gain the skills and confidence to improve.’ As the Sharmas have shown, you don’t need a teaching background to be a NumberWorks’nWords franchisee, but it’s important to have an interest in education and a passion for helping people and making a difference. It’s also worth noting that the disruptions caused by Covid have been no impediment to their success, as the franchise’s online resources enabled franchisees to go on delivering to students during this time.

Demand for more centres all over NZ ‘Over the years, NumberWorks’nWords has proven that our tutoring and programmes aligned to the New Zealand curriculum can produce rapid and excellent results,’ says Sarah Simons. ‘As Ranjeeta and Amitesh have shown, we really do make a positive difference to children’s futures. We are looking to open new centres throughout Auckland and New Zealand to cope with the demand for our services. The investment of around $100,000 +gst includes teaching and business software, furniture, fitting out premises and computers, together with an exclusive territory. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

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BE YOUR OWN

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To learn more about franchising with Donut King New Zealand, visit: donutking.co.nz/own-a-franchise/ or call Craig on +61 418 360 392. 14

Franchise New Zealand

Winter 2022

Year 31 Issue 02

Opportunity: Leisure & Education

wise head

YOUNG SHOULDERS

Youngest sKids franchisee makes a difference to Waiuku kids and families

Taylor Speedy

t just 24, Taylor Speedy is the youngest of the more than 45 sKids franchisees who own single and multi-unit sites throughout New Zealand. She’s also an inspiration for the younger generation to consider a whole different career path as a business owner. Born and bred south of Auckland in the rural township of Waiuku, Taylor left college with career decisions to be made. ‘Working in a supermarket supported me while I qualified in travel and tourism, but even though I was offered a job, the long commute to Auckland put me off. Besides having family, my partner Hamish and so many friends in Waiuku, I also wanted to stay put to keep up the Speedy family tradition of racing on the Waiuku dirt track,’ explains Taylor. ‘So while I figured out what to do about a career, I applied for a job with the local sKids franchisee at Sandspit, my old primary school.’ sKids (Safe Kids in Daily Supervision) operates over 190 sites at schools throughout the country, offering before- and after-school care, cooking and music lessons, and school holiday programmes.

Amazing and lasting impact Taylor says, ‘I love working with kids and I love the amazing and lasting impact sKids has on the education, health and wellbeing of children aged between 5 and 13. ‘After working there for three years, I went full-time – and then my boss floated the idea of me buying her out of the franchise. She operated two sites, Sandspit School and Pukeoware, with the possibility of five more primary schools within a 30 minute radius. Waiuku is growing, with young families putting down roots well away from big city stresses, so I could see increased need and demand for sKids.’ Taylor admits she felt being 22 at the time may have raised eyebrows. ‘I had a long interview with sKids Business Development Manager, Chris Bartels. The franchisor team were obviously intrigued that someone as young as myself was serious about becoming a sKids franchisee, but they recognised I knew a lot about sKids and had proven my genuine love of kids. Then I was asked to prepare a business and marketing plan to put to the board of directors and, once that was accepted, it was full steam ahead.’ Taylor took over the franchise with two existing sites, but as a consequence of Covid is currently using her 13-seater franchise.co.nz – PUTTING PEOPLE IN BUSINESS

sKids sign-written bus to shuttle kids between the Sandspit site and local schools. ‘We are back to pre-lockdown levels with over 15 kids every morning, and 30-plus after school,’ she says. ‘Our before-school kids get a healthy breakfast, and we’re getting a lot more parents and caregivers who now work from home and need a few hours of quiet to focus on their work, while others use sKids for more hours after-school to get home chores done or go to the supermarket.’

Serving the community On site from 6.30 to 8.30am and then 2.30 to 6pm Monday to Friday, Taylor also puts hours of each day into activities, planning, administration and marketing. All sKids programmes are Ministry of Social Development-approved so parents can access WINZ subsidies – a process that franchisees learn to help with. She employs a programme manager, and three staff to deliver the education, health and wellbeing programmes that make sKids so much more than a child-minding service. ‘The team are great at coming up with new ideas across arts, crafts, sports, music, drama, cooking, technology and fun games that make every day different. For school holiday programmes, I love bouncing ideas around with my brilliant franchise support manager, Rose King, who helps me 100 percent. If I have a question I can call her any time, and if she can’t give me an answer or solution there and then she will always call back, usually within half an hour. ‘Community involvement is also high on our list of priorities. We’ve sponsored an Otaua School soccer team with jackets and shirts. Oh, and I wonder if there’s another sKids franchisee who races dirt track with sKids signage all over their car?’ laughs the aptly named Taylor Speedy.

Taylor said to call sKids opportunities are available throughout New Zealand starting at $39,000 +gst, with both new and established sites available. Full training and start-up assistance is included, along with help in recruiting and training staff, compliance with Ministry regulations and, of course, Advertiser Info the full range of sKids programmes. ‘It might sound like a cliché to say that I wake up every morning excited about the day ahead, but I really do. I’ve found no resistance to my age – in fact, it’s the opposite. For anyone in their twenties who loves kids, I’d say go for it. Ring Chris for a chat, and say Taylor told you to call!’

Safe Kids in Daily Supervision www.skids.co.nz Contact Chris Bartels National Business Development Manager M 021 974 221 P 0800 754 372 chris@skids.co.nz

news

UPDATES FROM OUR WEBSITE Our pick of the top news stories from www.franchise.co.nz

Franchise New Zealand is much more than a magazine. To keep up-to-date with news about franchising in New Zealand and interesting stories from overseas, go to www.franchise.co.nz, sign up for our free newsletter and follow us on Facebook or LinkedIn. Here’s a summary of some recent stories – read the full articles on the site.

McDonald’s spends half billion dollars on NZ ingredients McDonald’s New Zealand has released its annual shopping list, revealing the total amount spent on ingredients for its burgers, sides, desserts and breakfast items. In 2021, an impressive $175 million was spent on ingredients ordered from New Zealand’s primary industries to serve to Kiwis. A further $325 million of produce was exported, bringing the total spend with Kiwi producers to a record $498 million – an increase of $118.6 million from 2020. Whether it’s sourcing tomatoes from Pukekohe’s perfect horticultural climate, special varieties of potatoes from Canterbury to make New Zealand’s favourite menu item, fries, or handpicking apples from the Hawkes Bay to make delicious apple pies, it’s McDonald’s policy to work with the country’s top suppliers and deliver the very best quality food for Kiwis, the company says. Last year was also a record year for beef with a whopping 60.7 million kilograms exported globally to other McDonald’s markets - an increase of 35.4 million kilograms from

2020. In addition, 6.5 million kilograms was used locally for Macca’s 100 percent beef patties. ‘New Zealand is one of the top 10 countries that supplies quality beef to McDonald’s globally, and is working within the industry and alongside government agencies such as AgResearch to develop more sustainable methods of farming,’ explains McDonald’s Managing Director David Howse. ‘New Zealand suppliers were able to meet record demand for quality beef from international McDonald’s markets in 2021, with other beef export countries struggling due to a variety of issues, including recovering from droughts and the pandemic.’

NEW PARTNER FOR FRANCHISE LAW SPECIALISTS

One of New Zealand’s bestestablished franchise specialists has expanded, with Khushbu Sundarji becoming a partner at Stewart Germann Law Office.

After gaining her law and arts degrees from the University of Auckland, Khushbu worked in general practice for three years in Auckland. Admitted to practise in Victoria, she then spent two years in Melbourne specialising in leasing, wills and estates before returning to Auckland. In 2017, she joined Stewart Germann Law Office where she specialises in franchising, licensing and commercial contracts, and

advises franchisees and franchisors across a wide spectrum of various industries throughout New Zealand.

‘I am very excited to become a partner alongside Stewart,’ Khushbu says. ‘I was motivated to become a lawyer because I love helping people and I think franchising is one of the best examples of people coming together to assist each other to grow. What I like about franchising is the relationship aspect with both the franchisor and franchisee working together to expand the brand and succeed.’

Reality check why buy a new franchise? A recent article by Chris Small, managing director of ABC Business Sales, suggested that new business owners are choosing to buy an established business rather than starting up a business from scratch. He identifies five key reasons why start-up businesses generally have a higher failure rate than established ones. However, the highly-experienced broker’s article doesn’t take franchises into account. Since ABC suggests that the average business price has increased by 15 percent in the last financial year, it could be that buying a new franchise outlet without paying for established goodwill could actually offer better value – while still reducing the risks involved. Here’s his list, along with some comments on why these don’t apply to franchises. 1. The business model is unproven and inadequate/relevant customer research/history While starting up your own business from scratch is risky, buying a franchise means that you will benefit from the experiences of tens, hundreds or even thousands of franchisees who have gone before. The business model will have been proven many times in many different markets, and you will have access to all that experience.

part of a franchise which already has good deals in place based on its trading record and bulk buying power. 3. Staff, systems & processes are all unproven Tell that to Columbus Coffee, Pit Stop, Rodney Wayne or V.I.P. They have decades of experience and are constantly updating their training and systems to meet new challenges. 4. The entrepreneur does not have the relevant experience to successfully start and run a new business Running your own business requires you to be on top of all sorts of areas at once, from staffing to production to service to purchasing to cashflow management – not to mention sales and marketing. No wonder failure rates are so high for independent operators! But if you buy a franchise, you are selected for your ability to succeed, trained in the skills you need, and given proven systems and processes to follow. 5. No brand equity or trading history with the relevant customer base

2. Commercial and financial terms will be onerous given the business has no trading history

When you buy a franchise, you start with the advantage of a known name over the door or on your van. That’s why you’ll see a queue outside every new McDonald’s – people in your target market know who you are and what your business does, even before the launch marketing kicks in.

An individual operator will certainly face challenges borrowing money and establishing favourable terms with suppliers – but not if they are

So if you are looking for a business opportunity, don’t discount starting something from new – if it’s a franchise.

In Brief

each month after closing its Russian restaurants in March.

• McDonald’s has said it will permanently leave Russia after more than 30 years and has started to sell its 850 mostly companyowned restaurants there. Last year, Russia and Ukraine reportedly accounted for about 9% of McDonald’s global sales. The company says it’s the first time the company has ever exited a major market, but it was losing US$55 (NZ$87m) million

Franchise New Zealand

• The Australian Government’s new Franchise Disclosure Register that was legislated into existence by the latest changes to the Franchising Code of Conduct on March 31 is now available online at www. franchisedisclosure.gov.au. Franchisors will be required to upload certain information to create a profile on the Register by publishing disclosure information about their franchise

Winter 2022

Year 31 Issue 02

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https://nz.linkedin.com/company/franchise-nz-marketing-ltd

Almost 40% of Kiwi small businesses using personal savings to support operations Personal and business finance is becoming increasingly blurred for small business owners, which may lead to difficulty accessing business finance as lending criteria tighten. Latest findings from a survey commissioned by small business lending specialist Prospa reveals that, when a business needs money, almost two in five (38%) business owners will dip into their personal savings to support their business operations. It is a very common trend among businesses less than two years old, with 64% of businesses stating that personal savings is their primary source of funding. ‘This behaviour can be problematic,’ warns Prospa Managing Director, Adrienne Begbie. ‘Small business owners need to be mindful when blurring the line between their personal and business affairs, as it can lead to issues later when funds are required to achieve personal or business goals. The current Credit Contract and Consumer Finance (CCCFA) regulations have resulted in a highly critical eye analysing every personal expense for Kiwis seeking loans. This can have an unintended but direct impact on small businesses’ ability to access funds, as financial institutions observe funds extracted for the business no later than November 14. The Register will go live and be searchable by potential franchisees and others from November 15. • Hell Pizza is planning to cross the ditch and open in Australia from mid-2022. The Kiwi company plans to open its first store in Brisbane in the next few months and grow its footprint across Queensland before looking at nationwide expansion. Hell is working with the restaurant group

or vice versa due to the mixing of personal and business finance,’ says Begbie. With 44% of those surveyed indicating they need additional finance to achieve their business goals, the restrictions from access to funds could cause increased frustrations for small business owners. It is more critical for businesses less than two years old, with 66% indicating a need for additional funds. ‘We get that cash flow is the lifeblood of any small business, and access to finance is really critical in today’s climate. With supply chain issues and labour shortages impacting every sector, many businesses are requiring funds to order additional stock or are wanting to capitalise on unexpected or immediate opportunities so they can grow,’ says Begbie. ‘With all the challenges our small business community has faced over the last two years, applying for finance should be easy, accessible and based on the merits of the business. As we enter the start of a new financial year and our borders start to reopen, I hope our small businesses are feeling bullish and are more confident in growing their ventures. We sure know they deserve it,’ she concludes. that also owns and operates the popular Burrito Bar chain in Australia in order to establish the Hell brand there. • Wahlburgers, the US burger chain founded by actor Mark Wahlberg and his brothers, is to open in Auckland later this year at the former Euro restaurant site on Princes Wharf. It’s one of five outlets the company plans for New Zealand, with the brand being operated here by Australia’s United Cinemas.

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

NZ’s Award Winning Franchise Law Team

Stewart Germann

Khushbu Sundarji

Partner

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SANDWICH COURSE Vietnamese buns, baguettes, bao, wraps, salads and sandwiches. Bun Mee Kiwi – because “Life’s too short for s#!t food”

ravelling the world in her 30s, Saphron Moore discovered banh mi popping up all over the place. The fresh, vibrant Vietnamese sandwich was on offer everywhere from street carts through Asia to Gordon Ramsay’s restaurant in New York – but wasn’t yet a mainstay in New Zealand. She knew Kiwis were missing out on a unique and affordable product in a market often dominated by the fast and fatty. ‘I wanted to bring Vietnamese street-style food home with a fun, local twist, and the idea for Bun Mee Kiwi was born,’ she says. ‘The name’s a memorable bit of fun, but our focus is on creating fresh, healthy and cost-effective food to nourish our communities. I learned a lot about health and nutrition through raising kids, so Bun Mee Kiwi is also an awesome sandwich.’ Saphron paired up with her partner Mark Isaaka, an experienced chef, to create Bun Mee Kiwi’s signature menu. With years of business and speciality food experience, the duo were confident that they could create their dream. ‘It’s a simple concept – a bunch of good quick-service sandwiches, wraps and salads, informed by real-world experience and what New Zealanders from all walks of life enjoy. Alongside classic Vietnamese flavours, you’ll also find our take on a Kiwi ‘boil up’ and the Pacific-inspired ‘Islander’ sandwich, with gluten-free options, too Bun Mee Kiwi’s unique menu combined with cheeky marketing and a strong social media presence quickly captured attention around its West Auckland base, and now they want to offer other Kiwis the opportunity to share in what has proven a popular, resilient, high-reward business.

Community spirit As a female, Maori entrepreneur, Saphron particularly wants to help other women and families. ‘But Bun Mee Kiwi is for everyone who wants to start a profitable business which actually contributes to the health and prosperity of their local community. What we offer is something everyone can understand – good food made well, and an experience that welcomes all. ‘Franchisees will own their own local destination store, and enjoy a second income stream from offering flexible catering options for events. They can expand by adding a food truck, and multi-unit operation is also an option. ‘This is a lucrative opportunity to enter the booming business of convenient and healthy quick-service food with a vibrant brand that customers love,’ says Saphron. ‘Total investment starts from $150,000, including store fit-out. Much of this can be financed, making it a low-cost entry into the hospitality sector.’

Your prosperity is our priority Low cost doesn’t mean low quality. The franchise offers wraparound support, with at least a month of training to start including customer service, business and technology training, and of course, making a great sandwich.

‘Right from the start, this was planned as a franchise and, after five years of development and fine-tuning – not to mention Covid – we know we’ve got it right and the franchise is ready to grow.’

‘At Bun Mee Kiwi, we operate like a family,’ Mark says. ‘Our franchise model is simple, straightforward and profitable, supporting the development of the brand as well as each individual business to ensure long-term success. Your prosperity is our priority. From our extensive training to intensive support, we are passionate about guiding you throughout your growth. You don’t need experience – whatever your background, we’re here to fill in the gaps and help you grow a thriving business.’

Online reputation

Flexible approach with high returns

Since 2016, Bun Mee Kiwi has built a loyal customer base and, thanks to their online savvy, has already become a destination eatery. The brand is honest, upfront and cheeky, with the memorable slogan, Life’s too short for s#!t food! ‘We thrive on engagement. By getting customers involved even when they’re not at the store, it keeps us top of mind when they’re making decisions about where to eat. As well as people we see every day, we have customers travel from all over Auckland. We’ve even had visitors from Melbourne who said they’d seen us on TikTok and had to visit Bun Mee Kiwi on their holiday!’

Saphron Moore (left) with daughter Nova and Coralee of Bun Mee Kiwi franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Bun Mee Kiwi prides itself on flexibility, enabling families to build their own business in a way that works for them. ‘Each franchisee can customise their hours and theme of their store to meet the needs of their customers and local community,’ Saphron says. ‘Whether that’s a full-store fitout, holein-the-wall kiosk or a food truck, we offer high returns. We’ve learned how important it is to be flexible – when we opened in 2016, click-and-collect wasn’t a thing, but now it’s an important part of our business. Through innovation we grow.’ Saphron and Mark are looking for hard-working franchisees with a drive to succeed for new locations throughout the country, with Auckland offering immediate opportunities. ‘Everyone deserves their own unique success story, and we want Bun Mee Kiwi to be the place where new franchisees can craft theirs. It’s unique, affordable, fresh and healthy – and the opportunity is in front of you right now. Download a detailed prospectus from our website, or call us today to find out more.’

Advertiser Info

Bun Mee Kiwi www.bunmeekiwi.co.nz Contact Mark Isaaka M 027 265 8444 mark@bunmeekiwi.co.nz

LAUNDROMAT OWNER HARD AT WORK The hardest part of owning a Speed Queen self-service laundromat is deciding how you will spend your “work” day. If you are looking for a truly passive income with an excellent return on investment, get in touch to find out more about Speed Queen laundromats.

0800 77 333 7 | speedqueen.co.nz

Opportunity: Retail

MONEY-MAKING Speed Queen laundromat is big success in small town

machine

ith their wedding photography business reduced to a trickle by Covid, Maungaturoto residents Greg and Catherine Campbell were beginning to feel the pinch. ‘Our income was increasingly vulnerable due to Covid, and we needed to take action,’ Greg says. ‘We had made a previous investment in a small commercial property in our Northland town but, by 2021, it was going nowhere. But it’s central on the high street and highly visible, so we started looking for a hands-off business we could own ourselves – and there’s no laundromat in town so we started looking at options.’ Greg and Catherine contacted Speed Queen, which has been the world’s leading supplier of commercial laundry equipment for over 100 years. ‘We called Royce Little, Speed Queen’s head of laundromat sales, and he could not have been more helpful. ‘Initially he was sceptical about our location, which was actually reassuring – he told us they’ve never opened a site in New Zealand that has failed, so he didn’t just want to sell us machines. But as we ran through the figures, it seemed more and more feasible. Maungaturoto’s population is only around 1,400 people, but if you include the area it services, then that pushes the population to around 4,000, which Royce reckoned was viable. He was right – seven months after we opened, the business is standing on its own feet, paying its bills, servicing its debt, and making a profit!’

Solid and secure ‘Speed Queen machines are built to last,’ says Royce. ‘We use the best and most robust machines in the business and we don’t expect to replace any of them inside 15 years. They offer cashless payment, increasing both convenience and security, and remote operation, meaning that an owner can manage their business from home, another town or even another country. From the investors’ perspective, cashless payments are simply the way forward – no cash handling and banking, and no security problems.

Catherine and Greg Campbell: making money overnight

owners can borrow 80 percent of the cost of their machines which they pay off over five years. It certainly suited us because with no weddings we needed to act fast to generate income. Speed Queen also have specialised staff for machine installation, but with lockdown we were delighted to use locals and that helped get our name out, too. ‘When we were setting up, Speed Queen supplied us with 3D drawings with several permutations, which made it easy to design the best possible layout of the premises. There is only one variable they didn’t predict accurately and that was how many machines we’d need. Now winter is here, there is increasing demand, and we need to look at obtaining a couple of extra machines as the place is frequently running at capacity. In only seven months, that’s pretty good!’

Room for more Royce says that opening a medium-sized laundromat of your own requires an investment between $250,000 and $300,000, with a deposit required of $75-100,000. ‘If you are interested in opening your own cashless, 24/7 money-maker, we have several areas with considerable potential, so give me a call to discuss.

‘A new water recycling unit will mean owners can recycle 70 percent of the water they use, reducing ongoing costs, and we can also offer remote-controlled monitors. This means that, instead of fixed signage, the pricing menu can be adjusted for different days or at different times.’

‘And we’re open to your suggestions, too. Greg and Catherine’s new business is definitely in a small town, but they have proved that success is possible if the demographics work. We are convinced there is room around New Zealand for a lot more laundromats in similar areas.’

The technology offers another advantage, too – machines can be earning a return at any hour of the day or night, as Greg has found out. ‘I was amused to see that this morning, when I woke at 06.45, we had already made money overnight. I’d certainly do this again!’

Greg is still amazed by how quick and simple the whole process was. ‘With Speed Queen’s help, I actually found it quite easy and a lot of fun. If you have a few organisational skills and can sort out things like water pressure, pumps and gas supply in advance, it’s very straightforward. And I’ve been very impressed with the reliability of the machines – you can tell they are well made, and they are good-looking and easy to use.’ Advertiser Info

Running at capacity Speed Queen is not actually a franchise, as Greg explains. ‘You operate under your own name, own all the equipment, and really are your own boss, but you get all the help you need to get up and running. Royce provided real world data from Speed Queen’s operations to back up our research. We also visited as many laundromats as we could and talked to all the owners. They were all very generous with their time and information.’ Finance was also made easy. ‘Speed Queen has a scheme whereby franchise.co.nz – PUTTING PEOPLE IN BUSINESS

But it’s something else that really amazes Greg. ‘To think that our machines earn money while we are photographing weddings – or even asleep. As a passive investment, I can’t think of anything better!’

Speed Queen www.speedqueen.co.nz Contact Royce Little P 0-9-528 5600 royce@speedqueen.co.nz

Buying a Franchise: Financial Matters

HOW TO FIND A GOOD OPPORTUNITY Daniel Cloete from Westpac offers some important questions for business buyers

espite headwinds like inflation, interest rate rises, supply problems and a general shortage of staff, economists are still seeing strong growth for the New Zealand economy through 2023. Although you can argue that the shortage of staff and some other factors may be linked to the bounce-back effect after lockdowns, the overall picture suggests that there are still good new business opportunities for the wise buyer. In my last article, I looked at the continuing availability of funding, the need to manage working capital, and why buying a franchise can improve the options for business buyers. I also suggested some questions that buyers might like to ask about the industry that they were looking at (read that article at www.franchise.co.nz/articles/3476).

Daniel Cloete franchise, you can get some real, up-to-date information from several sources. These include: • Speaking directly to the franchisor team – not just the franchise salesperson but, as you get serious, some of the specialists in areas such as marketing and property; • Talking to other franchisees in the group; • Talking to other franchises in the same industry; • Consulting specialist accountants, lawyers and bankers who know the franchise and its competitors in the industry, and who can help you through the due diligence process.

So what do you do next? After exploring different industries and trends, and considering the franchise opportunities within your preferred sector, you need to get into the details.

Don’t be hesitant – asking the hard questions when looking at a franchise dramatically increases your chances of buying a profitable business that is also right for you.

This is an area where franchising is a great model for someone wanting to get into a business for themselves. If you are starting your own independent business, all you have to go on is your own research and your feel for the market; if you are buying an existing business, you are dependent on figures supplied by the vendor and your belief that you can do at least as well as the previous owner. But when you buy a

So what should you ask franchisees? Franchisees normally love to talk about their businesses, and you can learn a great deal from them about what it’s actually like running the business, typical cost structures and the support provided. They may also be prepared to talk about profitability, margins, and other things

EXCITING FRA

NCHISE

OPPORTUNITY

WE HELP FRANCHISORS ADVANCE THEIR REPUTATION AND BRAND THROUGH STRONG MESSAGES, ADVOCACY & ENGAGEMENT Every business wants to tell their story with impact, while avoiding bumps in the road that affect reputation and brand.

• Communications strategy

We do the things that make sure franchisors are ready to deal with challenges and maximise opportunities.

• Public relations

• Reputation management • Media relations • Stakeholder engagement

Brand new store on a turnkey basis! • Affordable, accredited nationwide franchise • Group buying power • Simple business model • Full/ongoing training • Fresh, new branding • Comprehensive marketing support • Integrated point-of-sale • Low wastage operation

Jesters is more than just a pie shop! All new stores are equipped with a pie van, Kindo school fundraising and catering solutions W E ’ R E L O O K I N G for passionate franchise partners to bring our ‘pies to the people’! For further information email franchisee@jesters-pies.co.nz –––– JESTERS-PIES.CO.NZ

www.jvstrategies.co.nz

+64 22 1201672 Franchise New Zealand

Winter 2022

Year 31 Issue 02

that are normally confidential, especially if the franchisor has confirmed to them that you are seriously considering joining the franchise. Questions might include: • Is the franchise what they expected? • What sort of hours do they work? • How supportive is the franchisor? • What do customers think of the franchise? • Does the franchise have a Code of Practice? How is it enforced? See 50 questions to ask franchisees at www.franchise.co.nz/articles/935

Questions to ask the franchisor Remember, although franchisors are selling their opportunity, they also want to make sure that new franchisees are a good match and will be able to run a successful business. That means that they should be able to provide you with all the relevant information you need, and answer all your questions. A few examples are: • What are the fees payable initially (the franchise fee) and ongoing (royalties, marketing fees, etc)?

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Changing people’s lives, one business at a time

• What do you get for these payments? For example, training, use of intellectual property and systems, lower prices, a strong brand, coordinated marketing and advertising, etc. • What evidence is there that the franchisor continues to invest in the system? What levels of support are provided? • Do franchisees get an exclusive territory? How does the franchise manage on-line sales? • Does the franchise measure and share Key Performance Indicators to help you manage your business? • When buying an existing franchise, is there a requirement to refresh or re-image the outlet? If so, what is the likely cost? • Can franchisees expand and own multiple units? • What are the restrictions when re-selling my franchise business? (approved buyer, franchisor support, renewal fees, etc). What impact does this have on the value of the business?

STIHL SHOP is a nationwide network of locally owned stores offering a wide range of high quality garden equipment, supported by fully equipped service workshops.

See 250 questions to ask franchisors at www.franchise.co.nz/articles/77

Take professional advice If this all seems challenging, it should – after all, you are making a big decision. That’s why it’s worth getting the help of a specialist accountant and a lawyer who already know about franchising and can help minimise your risk and maximise your profit. They will not only help you analyse the opportunity, but will explain the figures and your obligations as a franchisee. Understanding these is important to your future success. Also, engage with a franchise business banker early on in your search. A specialist franchise bank can add value and offer lending options and transactional solutions tailored for your business. If the bank knows the franchise system, you may be able to fund partly against the business/brand, and they will also be able to give you valuable transactional banking advice. Being informed and taking good advice will all help you make the best possible decision when the time comes.

About the Author

Daniel Cloete is the National Franchising Manager for Westpac. For more information, contact your local Westpac Franchise and Business Banking Specialist on 0800 177 007 or email: franchising@westpac.co.nz The information contained in this article is intended as a guide only and is not intended as an exhaustive list of matters to be considered. Persons entering into franchise agreements should seek their own professional legal, accounting and other advice.

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

JOIN THE LEADER IN GARDEN EQUIPMENT RETAILING • Join a network of retailers committed to customer service excellence • Be supported by a team of people dedicated to your success

Opportunities are available for new stores in locations across New Zealand. For more information on the STIHL SHOP Network visit www.stihlshop.co.nz/ Own-a-store

• Reap the rewards of a well-established, profitable business model

LOVE YOUR LAND

Food & Beverage

The healthy taste of Red Bowl makes Katsubi famous wherever it goes

FAST & FRESH W

hen Chen Li went shopping at The Base in Hamilton, her favourite place to eat was Katsubi. As a nurse, she knew the value of fresh, healthy food, and once she’d tried their famous Red Bowl, she was hooked. She could see from the queues that others loved the Red Bowl’s combination of traditional slow-cooked flavours with fast service, so she started investigating. In December 2021, Li opened her own Katsubi franchise in the Hamilton suburb of Dinsdale. ‘Although I had never owned my own business before, my parents are business people and they supported and encouraged me to take up this opportunity,’ explains Li, who is 28. ‘They warned me “It will be hard and a big challenge, but if you make up your mind then you can do it.” And, of course, I had a lot of help and support from the franchise team at Katsubi, who provided really professional training for me and my staff.’ Li says that one special moment before opening made her confident that her new venture would succeed. ‘I was in the store preparing things and a man came up and said was that the Red Bowl logo? I said yes and he told me his wife really loves the food and they couldn’t wait for us to open in Dinsdale. So I knew we would have customers, and there was a real rush when we opened. Now, business is going well and increasing all the time.’

What makes it so popular? A 100 percent Kiwi-owned family business, Katsubi was founded 20 years ago and now has almost 20 franchised stores in malls and street locations around the country, with more opening all the time. ‘Our Red Bowls combine freshly-cooked meat and healthy vegetables flavoured with our unique Katsubi Sauce,’ explains Zoe Park of Katsubi HQ. ‘This enables people to select their own mix of salads and sauces, then add freshly-cooked hot meats or plant-based options to create the perfect combination for them. It is slow food designed to be served fast! ‘As well as the Red Bowl, we’re famous for our Chicken DAK, crunchy fried

KATSUBI STORES Auckland Albany Browns Bay Glenfield Greenlane Manukau NorthWest Ormiston Rosedale St Lukes Sylvia Park Takapuna WestCity

Hamilton Dinsdale The Base Tauranga Bayfair Christchurch Northlands Riccarton

Opening soon Auckland City Birkenhead Christchurch - Airport Christchurch - City DressSmart Hornby Newmarket Orewa Silverdale

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

100 percent New Zealand chicken marinated in a special sauce which gives it a delicious tangy, spicy flavour. The recipe is a closely-guarded secret – the chicken is prepared in our own kitchens in Auckland and Christchurch and then cooked on the spot in each store. And we also have Katsubi’s own unique udon and ramen noodle options, as well as a variety of tasty snacks to suit any taste, any time.’

Profitable business model ‘The result is a very successful, very well-established and very profitable business model which has stood the test of time and the challenges of the pandemic,’ Zoe says. ‘After growing through word-of-mouth, we have only just started advertising for the first time and are looking for franchisees for new locations all around New Zealand. ‘The opportunity is open to anyone interested in the hospitality industry with a passion for business and a desire to succeed. You don’t need a food background or a specific skill set as long as you have lots of energy and are willing to learn – this is a very hands-on business.’ Most stores are open 9am-9pm or mall hours, depending on location. Franchisees learn to do the cooking themselves then teach others as the business grows, with well-tried management systems for everything from food preparation and ordering to HR, scheduling and business management. Initial training takes place in Auckland and Christchurch, and then there are regular visits and contact with each franchisee. ‘New franchisees get the benefit of highly-experienced specialists in operations, marketing and planning as their businesses grow,’ Zoe says.

Excellent returns For new franchisees, total investment levels vary according to location and size. In general, the range is between $350,000 and $500,000. Katsubi’s track record as one of the most successful local franchised eateries in the country means that banks are supportive when it comes to finding finance for the right people, says Zoe. ‘They have seen how successful the business has been over the last 20 years, and how much focus we put on sustainability and profitability to deliver excellent returns for franchisees,’ she explains. ‘Katsubi offers fresh, healthy food for everyone, and has a wide appeal wherever we go, so if you are looking for a business with wide appeal and a long history of success, contact me.’ Six months in, Li speaks very highly of the Katsubi franchise. ‘If you need help or support, it’s there, and the systems really work. If you have a problem, you can sit down with someone and get the help you need. We are all a team and we want Katsubi to grow and take the Red Bowl to the world!’

Advertiser Info

Katsubi www.katsubi.co.nz www.katsubi.com Contact Zoe Park M 021 880 278 franchise@katsubi.co.nz

CHRISTCHURCH Available NOW!

The RE/MAX New Zealand team

ONCE IN A LIFETIME The world’s largest real estate franchise is looking for entrepreneurial leaders

hen you’re offered a once-in-a-lifetime opportunity, you have to go for it or you’ll spend the rest of your life wondering if you should have. That’s why Don Ha took up the master franchise for RE/MAX in New Zealand – now he’s offering an opportunity to others. ‘Do you know, the average RE/MAX real estate salesperson earns 41 percent more than the industry average? That’s because they are better trained, better equipped, and have more back-up to help them achieve results,’ says Don. ‘RE/MAX is the world’s largest real estate company, which means our agents have access to cutting-edge tools to help them succeed. There are 400 people in the company’s head office in Denver who are constantly developing templates to help agents get properties on the market faster, better and cheaper. With those, you can produce a video in 10 minutes rather than a week or more.

franchise in the world. RE/MAX provides more training than any other brand out there.’ At the same time, Don is keen to build a real family feel within the franchise. ‘If we have 100 franchised offices and 2,000 staff, we want to help all of them achieve their true potential. We also want to care for every one of them as people. Recently, the son of one of our agents was diagnosed with cancer and the franchise quickly raised $25,000 to help them. That’s the style of business I want as a legacy.’ The cost of opening a new RE/MAX office varies according to location, fitout and equipment. New franchisees should expect to have some cash equity available. ‘But it’s not about the money – it’s about finding the right candidates,’ says Don. ‘If, like me, you always want to achieve and do better, I want to hear from you. This may be the opportunity of your lifetime. Contact us today to find out more.’

Advertiser Info

RE/MAX New Zealand www.remax.co.nz Contact Hemant Patel Franchise Sales Manager P 0-9-393 7000 M 021 114 6247 hemant.patel@remax.co.nz

‘And because RE/MAX is still growing in New Zealand, we have opportunities for franchisees to open new offices in many regional centres, including areas of Auckland. The current market offers many opportunities: we can do things differently from the current players and be disruptors, and the figures show that we’re already achieving that. We’ve opened 15 new offices in the last 12 months alone.’

Learn from the best

YOU’VE REACHED THE TOP OF YOUR GAME...

Don was in real estate for many years before joining the franchise. ‘You can only achieve so much on your own, and RE/MAX could give me access to the world,’ he says. ‘I was a franchisee for two years, then they offered me the master franchise. It was a game-changing moment – now I am using my experience to provide leadership, employment and wealth-creating opportunities for others.’ He’s also able to draw upon a lot of experience to help new franchisees succeed. ‘Having lived through the Global Financial Crisis, I learned the lessons and know the value of the strong support and sound structures that RE/MAX provides.’

Full training for newcomers So what is he looking for in potential franchisees? Surprisingly, Don says, ‘You don’t necessarily need a real estate background, though that can help. But you do need to understand marketing and selling, and you do need a real hunger to succeed. Above all, you must have a talent for hiring the right people to open your own office.

Don Ha: Do you want to achieve and do better?

‘New franchisees start with a team of 4-6 staff and have around 20 once established. That means you need to be a leader and a motivator with the ability to help others achieve results. Everything is provided for you, including training, marketing templates, CRM systems and employment contracts. There’s full initial and ongoing training for you and your staff and, of course, systems and support from local experts as well as the biggest real estate

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

YOUR NEXT MOVE IS TO SECURE A RE/MAX REAL ESTATE FRANCHISE OPPORTUNITIES AWAIT YOU RIGHT NOW! Join RE/MAX, the largest Real Estate brand in the world. Recently being awarded the #1 Real Estate Franchise in the World in the Franchise Times top 400. For a confidential discussion, contact:

Don Ha 021 968 309

don.ha@remax.co.nz

Hemant Patel 021 1146 247

hemant.patel@remax.co.nz

RE/MAX New Zealand Each Office Independently Owned and Operated.

Perspective

I bought a Pit Stop franchise

and I’ve never looked back Franchise opportunities nationwide. Call Les 027 222 7487 for a chat. Visit www.pitstop.co.nz/franchising

Recently-retired Dean Madsen shares experiences gained from over 20 years in franchise banking

LESSONS I

’ve recently finished up at Westpac New Zealand after 40 years, spending more than half that time specialising as a franchise banker. But I wasn’t allowed to escape that easily – the editor asked me to reflect on what I’ve learned about franchising. Here are some thoughts I hope you might find useful. My first introduction to franchising came about in the late 1980s when I met a fellow Westpac employee, Pat Everest. Pat was New Zealand’s first specialist franchise banker, and as we chatted over a coffee, he explained that his role was looking solely after franchise businesses – in particular, major brands like McDonald’s, KFC and others. I was immediately fascinated, and visited my local bookstore in Newmarket where I purchased an Australian franchise magazine (it was so long ago, over 30 years, that Franchise New Zealand didn’t even exist!). I soon discovered there was a lot more to franchising than I had thought, with many brands that I was familiar with, but had never realised were franchises. I also learned some good reasons why franchising was growing so fast. The value of a franchise can be attributed to the strength of the brand, as well as the collaborative buying power of being part of a larger group. I discovered that franchises often had either a technological edge or a process and systems edge over their competitors that allowed them to expand and go on to dominate their specific markets – just look at McDonald’s, which is synonymous with fast service and product consistency, or Pizza Hut and Domino’s, which were delivering meals long before UberEats. Another key benefit for a franchise chain was that it could grow more quickly using franchisees’ capital to open more stores or operations. Speed of growth can be an important factor when you are trying to gain market share or dominance. Having worked with a lot of businesses over the years, I could see how all these advantages added up. And, later, when I joined the specialist franchise team at Westpac myself, I was able to help others make use of them – both franchisors and franchisees.

When knowledge plus experience equals success As a banker, I found one of the major benefits of franchising was the ability it gave us to fund a new start-up business off the forecasts, based on the strength of the benchmarking information provided to the bank about the performance of other franchisees in the same brand. I recall funding an Eagle Boys pizza franchisee in Wellington. He had applied for finance through his usual bank, which had declined him on the basis that he would never be able to sell the forecast number of pizzas in a week. Luckily, the potential franchisee was determined, and contacted me. We spoke on the phone and he sent through his business plan and projections. I was already aware of Eagle Boys’ growth strategy, and knew that when

Franchise New Zealand

Winter 2022

Year 31 Issue 02

S OF A LIFETIME Ironman and ex-banker Dean Madsen recognises the traits of high-performing franchisees they opened a new store it picked up some of the customer base from adjoining areas as calls automatically diverted to the 0800 number for the new, closer store. Eagle Boys also carried out a significant marketing campaign when a new store opened, benefitting all the local stores. Based on this specific knowledge of the franchise system, we expected that the store would not just meet the projected figures the other bank doubted – it would probably exceed them.

a particular market. A modern-day example might be residential construction, a sector now dominated by large group home builders such as Jennian Homes, Signature, GJ Gardner, Stonewood, Golden Homes, Landmark, etc. While there will always be a place for quality, niche, independent builders, the franchise model offers such advantages that I expect the group home builders to continue to dominate and grow their market share.

Sure enough, shortly after opening the new store it achieved sales of around 150 percent of budgeted levels. The franchisor indicated that the franchisee was actually missing a lot of customer calls, and advised them to slow down marketing until another oven and extra phone lines could be added. This was completed a few months later, and the store went on to achieve around twice the original projections. This was a real lesson not just in the value of good data, but also the value that could be added by a specialist franchise banker who really understood a client’s franchise business model.

What buyers get wrong

Grow fast and dominate

1. If the buyer is not purchasing a turn-key business (where everything is included), they can rely too much on the information around the set-up costs provided by the franchisor. It’s always a good idea to check the accuracy of the estimated costs and if they have increased since the franchisor’s last review.

Of course, franchises have a life cycle just like any other business. Eagle Boys was eventually bought and merged into Pizza Hut as part of the ‘pizza wars’ of the 1990s. In other cases, I saw market sectors rise and fall, taking franchise concepts with them. Franchisees who got in at the early stage of growth could do very well indeed, and recouped their investment many times over before moving on to something else. That’s still true today, and is a good reason why it’s important for franchise buyers to do due diligence not just on the business itself, but on the whole industry in which it operates. One such concept was The $2 Shop, a hugely popular retail franchise based on everything in the store costing $2 or less. The original stores were highly successful, but the model was reliant on being able to import cheap priced goods. It worked very well until movement in exchange rates and inflation made it harder to source the same volume of goods. While the franchisor had anticipated this and registered $3 Shop, $4 Shop and $5 Shop trademarks, the change and a huge increase in competition meant the end of the glory days although not before many franchisees made a lot of money. Another extremely successful franchise model in its heyday was video rental stores. The growth of the industry was linked to the spread of VCR machines and, later DVD players. Video stores were good cashflow businesses and relatively simple to run and manage, which also made them popular with investors. Even some of my banking colleagues were tempted by the figures to purchase and run one or more video stores, and did so very successfully. The rental industry was dominated by major chains: Civic Video, Video Ezy, United Video and Blockbuster, with very few independents. This illustrated to me how a franchise concept can totally dominate franchise.co.nz – PUTTING PEOPLE IN BUSINESS

While there can be a lot of advantages to purchasing a franchised business, it doesn’t necessarily guarantee success. Of course, there are always risks in business, but in my experience, there are a few things that franchise buyers often overlook or don’t realise. Finance costs Some buyers can be prone to underestimating the total finance cost of the business. This can be down to a few areas:

2. Not taking into account any working capital requirements. This is particularly important in a business with a lot of stock and debtors (see page 43). Buyers also need to be aware of how much working capital (cash) is needed until the business reaches break-even and can afford to pay them a salary. 3. Overlooking any rental bonds required by the landlord. These can be substantial, and need to be included in finance requirements. Using information to manage the business Something else I learned was the importance of managing and understanding financial performance early. While the franchisor will usually have good systems in place to measure performance, some new franchisees were either overwhelmed by the day-to-day running of the store or just failed to manage the financial side. Unfortunately, I have seen new franchisees make significant losses despite achieving great top-line sales by taking too long to get to grips with managing their labour costs or cost of sales. Another area that can go wrong is if franchisees don’t understand cashflow versus profit. Often, new franchisees who haven’t run a business before would see large sums of cash in their bank account and be tempted to draw out funds without taking into account the implications on tax due, or working capital requirements. And while not spending unnecessarily is good, failing to re-invest in the business on an ongoing basis is bad. If re-investment on fit-outs, equipment or vehicles is left too long, it can result in a cycle where the

Perspective

business runs down over time. In this case, the business loses value and income, and it becomes more expensive, or too expensive, to catch up on re-investment later on. How to get it right The good news is that none of the above is insurmountable – all these problems can be avoided with good management and ensuring you have the right levels of equity when you start your business. It really can be that simple if you take the right advice – and choose a franchise you can realistically afford – to start with. Ah yes, equity. If I had a dollar for every time a purchaser asked the bank to provide the maximum amount of finance possible so they could reduce their equity requirement, I could have retired years ago! Instead, they should have been asking what is the right amount of equity to reduce their risk? It’s always better to have a little back-up capital in case things don’t go as expected, rather than hoping the bank will bail you out.

The keys to success So what made some of my franchisee clients more successful than others? While it’s difficult to generalise about so many different people in so many different industries, there are a number of attributes shared by the high achievers. 1. They know what their strengths and weaknesses are, and are therefore able to surround themselves with good people who have skills in areas where they are lacking. For instance, if they are not as strong on the financial side, they make sure they have good systems and use their accountant to provide additional support. 2. They are driven towards continual learning and improvement.

3. They are totally invested in the success of the brand, contribute to it and share information freely with other franchisees. 4. They develop their business and their staff to a level where they can work on their business and not just in it. Generally, these franchisees are good people managers and great at motivating staff. A lot of my best clients devised incentive schemes or gave a senior staff member an equity stake in the business to give them ‘skin in the game’. That’s a good plan for future succession, too.

Last word Over the years, I’ve had the pleasure of working with a lot of franchisors and franchisees. I’ve also worked with a number of franchise experts such as lawyers, consultants, accountants and bankers who are passionate and have a great understanding of the franchise sector. What I’ve learned is that the more you know, and the better the advice you take, the higher your chances of success. The highest-performing franchisees know that too. So if you are looking to buy a franchise – or even to start your own franchise – you can’t go wrong by getting in touch with people who really know about franchising. The Directory in the back of this magazine is a good place About the Author to start (see page 68). Dean Madsen retired in February 2022 after 40 years with Westpac – including over 20 years specialising in franchising. He is a keen ocean swimmer, ironman contestant and surfer, as befits his Gisborne roots, and we thank him for staying out of the water long enough to write this article.

Oh, and to Westpac, and everyone I’ve met in franchising? There’s a wonderful community spirit about franchising, and it’s been great to be a part of it. Thank you all!

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Franchise New Zealand

Winter 2022

Year 31 Issue 02

Business & Commercial

Martin Personnel offers a rare chance for recruiters to start a new business drawing on 35 years’ experience

ALL ABOUT PEOPLE M

being able to find the right match at the right time, and candidates come to us because they know we will look after them.

‘We are well known for our ability to understand our clients and become partners rather than just suppliers,’ says owner Mark Douglas. ‘And our candidates also become part of the extended family as we get to know their circumstances, preferences and unique personalities to ensure that the right person is put in the right job.’

‘Clever technology supports that and makes admin easier by, for example, integrating CRM systems with accounting and payroll, but it also keeps everyone out of trouble. Employment law, health and safety, certification – it’s quite a process, and if people don’t do it properly, they get burned. Our franchisees will have access to exclusive client and candidate management software designed specifically to work with our systems, and benchmarking to help them maximise their results.

artin Personnel has built up a wealth of knowledge in the field of recruitment for 35 years and has become a trusted advisor to companies looking to hire staff, particularly in temporary and blue collar sectors like manufacturing and logistics.

Now the family is to extend further as Martin Personnel seeks franchisees all round the country, both to open new offices and take over existing operations in Auckland and Christchurch. ‘With a known brand, proven systems and minimal overheads, this means some big opportunities for anyone with a proven background in recruitment and at least two years’ experience to build a highly profitable business of their own,’ says Mark.

‘It means that our franchisees can run their business on a tablet from wherever they choose, carrying out sales, interviewing and reference checking, then using the technology to make it all happen. It also keeps overheads down: franchisees can start working from home and grow to employ several staff without necessarily leasing office space at all.’

Business ready and waiting

So why has Mark decided to franchise the business at last? ‘There are a lot of bright people in the recruitment business, but it’s hugely difficult and risky to start up on your own these days. Martin Personnel has the reputation, the contacts and the systems to make it happen for you.

Martin Personnel has high awareness among the businesses and corporates that make up its customer base, and its tagline All about people since 1987 is well-recognised among the staff it places, too. ‘Martin’ as a character helps create personality in communications which include regular newsletters, blogs, Facebook and LinkedIn posts. ‘That gives us national awareness already,’ explains Mark, ‘And with many of our clients operating facilities around the country, it means there is business ready and waiting for new franchisees.’ It’s not just about geographical growth, either. ‘Although we’re bestknown for providing temporary staff in roles such as machine operators or fork hoist drivers, we can also find permanent employees and service both blue and white-collar sectors. A franchisee can apply their experience to specialist areas all over the country, and our systems ensure no internal competition – it’s all about helping each other.’

Management made easy Good systems are vital, says Mark. ‘I used to work in IT training, so I’ve invested heavily over the years in manuals and technology that take a lot of the time, cost and risk out of the process of recruiting and managing candidates. Our business depends on

Finding temporary staff is just the start for Martin Personnel franchisees franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Low investment, sustainable business

‘I’ve always liked franchising – I ran a training franchise for Eagle Technology many years ago – but I know what I don’t know, so I called upon the expertise of Tereza Murray Franchising and legal specialists Goodwin Turner to create a package that’s both profitable and sustainable for franchisees. We’ve run our Auckland and Christchurch offices as franchises to prove the system, and it all works. ‘The upfront investment is $25,000 +gst, which is very reasonable for a business that can return well into six-figure incomes, and payment plans are available for the right people. That’s what it’s all about – putting the right people in the right places.’

Are you a match? New franchisees will receive ‘exceptional’ training and ongoing support, Mark says. ‘What we’re offering is a simple business framework supported by sophisticated systems and software. It means you don’t need to have run your own company before, but will allow you to concentrate on gaining your first clients and grow from there.’ An ideal franchisee is someone with business development skills able to develop strong professional working relationships, with recruitment experience in any sector: construction, warehousing or trades recruitment; specialist accounting and finance, executive, health or education. ‘It’s also important to have strong connections and networks within their local area or specialist industry,’ Mark says. ‘If you have the experience, the drive to succeed in your own business with big name support, and share the values and beliefs that have cemented our reputation for being “all about people” please get in touch with our agent, Nicola Bow. We want to talk to you about your future.’

Advertiser Info

Martin Personnel www.askmartin.co.nz Contact Nicola Bow M 022 194 8747 nicola@firstfranchise.co.nz

As a franchisee, you don’t need to be a builder. You’ll have specialist equipment to check power outlets, moisture levels and all matters related to dwellings.

Franchises available across New Zealand. Do you want to earn $100,000+ per year? The amount will depend on your efforts.

We’ll train you to know what to look for and identify the issues, but you can leave fixing them to builders, plumbers, electricians or other trades people. We provide complete training and qualifications along with uniform, equipment, systems, marketing support and insurance. No formal qualifications or experience are required to join.

Have you been thinking of a career change or owning your own business? Are you tired of making money for your boss instead of yourself? We are offering the right candidates the opportunity Although certification is not yet mandatory in New Zealand all of to invest in a turnkey franchise business focusing on the huge our inspectors will be trained and fully qualified to the same demand for home building inspections. standard as the certified inspectors operating in USA and Canada. Income Streams Franchise Income is generated by multiple income streams including:

• Pre-sale inspections; • Pre-purchase inspections; • Renovation deficiency inspections, to lessen the risk of suspect materials and workmanship; • Home maintenance inspections, for homeowners taking a proactive approach to identifying areas needing attention; • New home warranty services, to identify any problems before a new home warranty expires; • Methamphetamine (Meth/P) testing; • Asbestos testing; • Healthy Home and Safe & Sanitary testing.

Low Investment, High Returns

A Buyer’s Choice Home Inspections is a work from home business suitable for all ages and career backgrounds. Territories are available throughout New Zealand at $72,500+GST.

With the potential to earn $100,000+ PA once fully established while you build a valuable business for the future. Join an international network of over 200 franchisees. Call or email us now to request more information. John Goodrum - Regional Master Franchisor 021945140 or info@abuyerschoice.co.nz

Ready to join a thriving industry? Franchise opportunities are now available. aramex.co.nz

Leo, Courier Franchisee, 4 years 32

Franchise New Zealand

Winter 2022

Year 31 Issue 02

FRESH APPROACH Black & White Coffee Cartel offers sweet smell of success to franchisee partnership

ntil recently, it’s only been Mainlanders who can enjoy New Zealand’s first and only micro-roasting coffee café franchise – but that’s starting to change. Christchurch-based Black & White Coffee Cartel has recently opened its first micro-roasting café in Auckland, and has another opening soon in the south of the city. It’s a mere drop in the North Island coffee cup, though, meaning plenty of opportunity for franchisees looking for something more than just a little different. Science shows that as soon as a coffee bean is roasted it starts losing freshness, while its nutrient and antioxidant potency also diminishes. This has long been known in France and Italy, where on-premises roasters are the secret to the amazing coffee served in street corner cafés. Surprisingly, it’s a process that was largely ignored in New Zealand until 2014, when brothers Bink and Luke Bowler launched Black & White together with former All Blacks captain, Reuben Thorne. A year later, the business was restructured as New Zealand’s first micro-roasting coffee café franchise by Raphael Garcia and his business partner Alan Win, and today Black & White Coffee Cartel is one of the country’s fastest growing coffee franchises. ‘Unlike the big chains, every Black & White café is individual: alive, vibrant and, above all, bursting with that exquisite aroma of coffee roasted on site,’ enthuses Raphael, now the company’s Chief Financial Officer. Is that expensive? ‘No – actually, micro-roasting adds around $25,000 per year to a franchisee’s bottom line. That’s just one reason our combination of good coffee and good profitability is worth investigating.’

Blown away Ravi Mamidi agrees. ‘I was first attracted to Black & White Coffee Cartel by the mesmerising smell. Then I was blown away by the vibrant, funky fit-out and that beautiful-looking micro-roaster. And from the first sip, I realised I had never tasted truly fresh-roasted, fresh-ground, fresh-made coffee.’ A qualified engineer and professional photographer, Ravi also has a good eye for business and was soon looking at the opportunity in more detail. With his photography going well and his wife Anusha working on the food side of hospitality, the couple had already been considering buying a café. ‘In November 2020, we saw Black & White advertising for a franchisee for their new Wigram Skies café. We met with the franchise’s COO Tony Yin on-site the next day, and loved the idea.’ But there was a snag. ‘Anusha and I are both only 30 and, as enthusiastic as we were, we hadn’t yet built up enough equity even with the 50 percent finance available to afford a $350,000-plus business on our own. But we had a plan – we approached long-time friends Mayank and Somya Shrivasta with the proposal of a two-family franchisee partnership.’ franchise.co.nz – PUTTING PEOPLE IN BUSINESS

The new Wigram café looks as good as it smells

Use your strengths Mayank, 35, and Somya, 30, arrived in Christchurch from India in 2015 for Mayank to study structural engineering. He gained a PhD in 2019 and is now employed by a large corporate, while Somya, a computer science engineer and customer service officer, had spent the past few years mixing motherhood with working as a barista. ‘The partnership proposal appealed, so we began our own due diligence,’ explains Mayank. ‘We visited various Black & White cafés, talked with existing franchisees and also met Tony to learn more about buying power from suppliers and our likely customer base. ‘As two couples, we had to decide how best to use our skills and experience to build a successful café while continuing with our careers. The decision was for Anusha to be the full-time on-site manager, Somya to take care of social media marketing, Ravi to be in charge of maintenance and operations, and for me to look after finance – as well as being the Sunday manager. But we all completed Black & White’s extensive training programme, which was just as well because when we opened, the customers came in droves! ‘Thanks to the experienced franchisor team who created a great promotion, opening day was amazing. By closing time we had given away 700 cups of coffee to introduce people to the fresh-roasted, fresh-ground taste, and we’ve been busy most days ever since. With a range of tasty cabinet food and localised menu items made in our own kitchen from fresh ingredients, we had a huge Mother’s Day, too. People love the difference, and we have no doubt that Black & White Coffee Cartel has enduring customer appeal. ‘Support from the franchisor team has been, and continues to be, outstanding,’ Mayank says. ‘They helped us find brilliant staff: three chefs, three roaster-baristas and four front-of-house, including Anusha.’

Fresh locations Raphael Garcia says that partnering with friends to build a business is a great idea, and something that other young couples might think seriously about, ‘Particularly in the North Island, where we have lots of fresh locations planned. ‘Investments start from $350k depending on location and size, and include everything you need, including your own microAdvertiser Info roastery. You don’t need previous experience – just the right Black & White Coffee Cartel attitude and a passion for coffee. www.blackandwhitecoffee.co.nz ‘To become your own coffee roaster and own a café with a real difference, contact Tony today.’

Contact Tony Yin M 022 630 6622 tony.yin@blackandwhitecoffee.co.nz

Buying A Franchise

WHAT SHOULD YO Thinking of buying or selling a Franchise? Franchising Law is a specialised field so it's vitally important to take advice from a firm with the right expertise The Franchise Law team has over 25 years experience in New Zealand, working with major Franchise brands

• We work with Franchisees • We work with Franchisors • We provide supporting legal services

A good disclosure document is a great help when buying a franchise. What should it tell you?

hen buying a franchise, the best systems provide the prospective purchaser with a document that sets out all the salient facts about the company and what it is selling. This is called the Disclosure Document, and its aim is to ensure that prospective franchisees understand the nature of the franchisor/franchisee relationship prior to purchasing, and that they have all the necessary information on which to base an informed decision. The following provides a guide to what a disclosure document should contain. There is no legal requirement for such a document in New Zealand but good systems will still provide adequate disclosure. The Franchise Association of New Zealand outlines a minimum standard in its Franchising Code of Practice; this applies to its members only, but any good franchise should volunteer the same information.

Disclosure Franchisors should provide a disclosure document to all prospective franchisees at least 14 days prior to signing a franchise agreement. In many cases, owing to the nature of the information provided, prospective franchisees will be required to sign a confidentiality agreement before receiving the disclosure document. This is perfectly normal. This disclosure document should be updated at least annually and contain at least the following: 1. A company profile with details of the company and its officers. The purpose of this is to enable the potential franchisee to do their own checking of the particulars of the people involved in the franchisor company. 2. An outline of the franchise, including: • History of the franchise system • Trade mark particulars

Thada Chapman

• Details of all payments to be made by the franchisee to the franchisor • Details of any amount refundable if the agreement is terminated after a deposit is paid

Senior Franchise Lawyer Thada is qualified to practice in New Zealand, USA (California) and South Africa. Franchising is her specialist area of law and she brings extensive experience.

• A summary of terms and conditions for purchase of goods • A summary of terms and conditions relating to termination, renewal, goodwill and assignment of the franchise • Summary of the main obligations of the franchisor

0800 SOLICITOR (0800 765 424) thada@franchiselaw.co.nz www.franchiselaw.co.nz

The aim of this section can be summed up as ‘No nasty surprises’. By setting out clearly the terms and conditions upon which the franchise is to be sold and operated well in advance of signing an agreement, the franchisor is ensuring the clearest possible understanding of the nature of the deal for the potential franchisee.

Commissions The document should disclose details of any payment or commission made by the franchisor to any advisor, broker or consultant in connection with the sale. A potential franchisee has the right to know if the broker who recommends the franchise to him or her will benefit financially by doing so.

Financial A multi-award winning team

There should be a list of components making up the franchise purchase: for example, the franchise fee, stock, fixtures and fittings, working capital and so on, along with costs. It should also include details of any financial requirements by the franchisor (eg. required equity levels) and a viability or solvency certificate signed by the directors of the franchisor company.

References

is a division of

www.conveyancingshop.co.nz

The document should contain a list of existing franchisees and company outlets, along with details of any franchises terminated or not renewed in the past year and information on any outstanding litigation. Prospective purchasers are always well-advised to talk to existing franchisees (see 50 Questions to Ask Franchisees at www.franchise.co.nz/article/935) about any franchise system which interests them. Franchise New Zealand

Winter 2022

Year 31 Issue 02

OU BE TOLD? Projections Where figures are included, they must be clearly qualified as to whether they are examples of actual performance achieved, or if they are projections. If the latter, the basis of any assumptions made must be included. There must also be a clear statement of what is and is not included (for example, wages or the cost of servicing loans) and confirmation that the figures do not represent a guarantee of performance. Purchasers can reasonably expect an outline of what the business they are buying might achieve, but this is an area fraught with danger as, in business, nothing is certain. The purpose here is to qualify the figures by explaining exactly how they are arrived at and why they are relevant to the purchaser’s specific business.

Invest in a Business

THAT DELIVERS

Other The disclosure document may also contain details of any deposits required, whether they are refundable or non-refundable, and whether there is any ‘cooling-off’’ period during which a franchisee may change their mind after signing a franchise agreement.

Summary By offering an accurate, up-to-date and detailed disclosure document, a franchisor ensures that prospective franchisees have a clear understanding of the franchise, its obligations and financial requirements. This achieves two important objectives. First, it protects the franchisor against misunderstandings or later allegations of misrepresentation. Secondly, it enables prospective franchisees to carry out a proper pre-purchase inspection (‘due diligence’) on the franchise in question.

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The moral is: if you’re buying a franchise, ask for the disclosure document, check what it contains and show it to your advisors before you make your decision.

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20/04/22 4:06 PM

Opportunity: Home & Building

Healthy Returns Oncore franchisees’ move from employment to ownership pays off

ths

For the 18 mon

Nov 2020-Apr

$1,908,118.29

Trading Inco Total Trading

Income

$907,868.16

Cost of Sales Total Cost of

Sales

$1,000,250.13

Gross Profit

Other Incom

$19,826.08

ome

Total Other Inc

penses

Operating Ex

$579,438.40

penses

g Ex Total Operatin

$440,637.81 ies

holder Salar

are Net Profit + Sh

he figures make impressive reading. Trading income for 18 months: almost $2 million. Cost of sales: under $1 million. Net profit plus shareholders’ salaries: over $550,000. Those are good results for an established business, but for a new start-up, they are remarkable. And they are even more remarkable given that neither of the business’s owners, Jeremy and Sarah Lowe, had any previous experience in the industry they joined in August 2020. Their success is proof that the Oncore franchise is for managers, not tradies. Jeremy was a regional manager with Flight Centre for 10 years, before Covid wiped out the travel industry. Sarah was an early childhood teacher before their Oncore franchise took off and she joined the business full-time. ‘I think you could say it’s exceeded our wildest expectations,’ they say – and they provide their P&L summary to prove it. (inset) ‘We found Oncore when we picked up a copy of Franchise New Zealand magazine. Property was something we were both interested in, and seemed a safe bet in Covid times. We didn’t have any experience, but we’ve dealt with tradies and knew what we didn’t like: poor communication, people not coming back to you, not turning up on time, using confusing jargon, treading dirt through the house, swearing … Oncore had the systems, the connections and the reputation to overcome all that.’

A real kick-start Oncore is one of three franchises created by strategic marketing specialist Traffic to service the national home renovation, enhancement and maintenance market. The other two brands are Refresh Renovations and Zones Landscaping, giving Oncore franchisees access to considerable buying and marketing power, as well as a lot of expertise. Dan Vincent, Managing Director of Oncore, says, ‘We’ve been able to negotiate some pretty sharp rates with suppliers and installers because of the amount of business we can bring them, which enables our franchisees to make a healthy profit margin on every job. And the new Healthy Homes legislation has boosted demand for our services, giving franchisees like Jeremy and Sarah a real kick-start, as their results show.’

The need is now Healthy Homes aims to deliver warmer, drier and healthier homes throughout New Zealand – and sets fines for landlords who fail to comply. It means that as soon as a tenancy agreement is signed or renewed, landlords have just 90 days to bring their property up to the new standards. There’s a final deadline of July 2024 – just two years away.

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

2022

Account

Net Profit

Jeremy and Sarah Lowe

ss Profit and Lenoded 30 April 2022

$555,637.81

‘That means huge pressure on landlords and, with 600,000 rental properties around the country, huge demand for trade services,’ says Dan. ‘Our franchisees provide a one call does it all service for property owners. They will conduct a thorough inspection, using Oncore’s custombuilt app, and provide a comprehensive report on what needs to be done to ensure a home is Healthy Homes compliant – along with a quote for the work. ‘The franchisee will co-ordinate tradespeople to get the work done, including repairs, insulation, heat pump and extractor fan installation, before issuing a certificate of compliance. An annual re-inspection keeps things up to scratch, as well as generating repeat business. ‘It takes a huge weight off the mind of landlords and property managers, and it’s proved a real winner for our franchisees.’

Systems that deliver So how did Jeremy and Sarah make the transformation from employees to owners of a hugely-successful business? ‘During our comprehensive training from Oncore, Dan suggested we focus on Healthy Homes,’ recalls Jeremy. ‘So I got clued up on the standards and the inspection procedures, then I went out with Dan in our Auckland territory. At $129 a pop, inspections brought in revenue straight away – some property managers were sending through lists of 20 or 30 properties. Those started turning into jobs, and it all snowballed from there. ‘Having the Oncore systems for lead generation, quoting, invoicing and managing people made a massive difference. They helped us find a few preferred contractors to start with, but now we have our own staff: two builders, a handyman, a dedicated Healthy Homes inspector and a parttime administrator, as well as Sarah and me. ‘Sarah is a list person and I’m quite driven, so we work well together. We said we’d get back to people within 24 hours of an enquiry, and then have a report and quote for them 24 hours after the inspection. It was long hours and hard work at first, but we stuck to it.’ And Sarah’s organisational skills are vital. ‘An established Oncore franchisee can be managing 100-plus jobs a month,’ says Dan. ‘Fortunately, our systems are built to cope with that level of demand – and more.’

Opportunities nationwide The essential qualities for an Oncore franchisee are customer service, communication, project management, and professionalism. ‘Our 29 franchisees to date include former sales and marketing managers, accountants and IT people,’ says Dan. Investment levels start from $50,000 +gst. ‘We’re looking for more franchisees for areas throughout the country, and are keen to hear from anyone with the right skills – no matter what your previous career. Give me a call to find out more.’

Advertiser Info

Oncore www.oncoreservice.com Contact Dan Vincent M 021 443 143 danv@traffic.net.nz

FOR THE LOVE OF PIZZA!

Franchise with a well-established international brand. New build stores available & full training provided Contact: Mike Connell Mike.Connell@rbd.co.nz 027 282 6713

Opportunity: Business & Commercial

FAMILY BUSINESS

Father-and-son business: Mike and Mason Crawford

Jim’s Test & Tag suits father and son team

here’s no doubt in my mind that this is a very good franchise. It’s doing everything my family and I wanted of it, and I’ve had nothing but excellent support whenever I’ve needed it. It’s money very well spent.’ That’s high praise from Mike Crawford, who has owned his Jim’s Test & Tag franchise since December 2020. After a long career in sales, he and his wife Michelle were looking at a motel business before Covid came along. ‘We pulled out of that, then I ran into an ex-boss who told me her husband was involved with Jim’s Test & Tag in Richmond. It sounded like something I could do, and he put me onto the Nelson/Tahuna franchisee who was wanting to retire.’ Jim’s Test & Tag provides testing and tagging services for electrical equipment, fire extinguishers and first aid equipment in workplaces throughout the country. Much of this equipment, particularly on building sites, needs to be checked every three or six months, while office equipment also needs at least annual testing, all to the relevant standards: AS/NZS3760:2010 or NZS4503:2005. That means a lot of work for franchisees, and a lot of repeat business, too.

No qualifications needed One thing Jim’s Test & Tag franchisees don’t need is electrical qualifications. The franchise prides itself upon the rigorous training it provides, and the investment of $55,000 +gst covers everything you need except a suitable vehicle, which can be leased.

A fresh perspective

‘Training used to be carried out in Australia,’ says Mike, ‘but I was in the second batch that completed it in Auckland and my son, Mason, joined me on the 10-day course. He is fully qualified as my “apprentice” and is working full-time in the business with me. If he wants his own franchise eventually, he can do that, too. It’s a real opportunity for a young person to learn about business, and means I have the support I need too – and even the occasional holiday.’

Plenty of work Mike and Mason are certainly being kept busy. ‘There are over 2,000 clients on the database, and a continuous stream of leads generates more work all the time. If you are a “people person”, this is easy to run – the systems for keeping control of your customers’ testing schedules are very good, so you just need to make your customers happy by keeping their businesses safe and keeping the records to give them all the information they need to be compliant with the law.’ Mike and his family have no hesitation in recommending Jim’s Test & Tag to anyone keen to get into business. ‘I did a great deal of research and spoke to all the local franchisees so I knew what to expect. That paid off, and I was able to start with confidence. Despite Covid, the business is paying us well and we can see there’s a lot more to come.’

Advertiser Info

Jim’s Test & Tag www.jimstestandtag.co.nz Contact Peter Mahon P 0800 454 654 info@jimstestandtag.co.nz

AN EXCITING

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We are all about you – our valued client

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Having experienced recent growth, it’s time for us to share our successful business model. Compass Homes is a Group Home building company and is looking to expand nationwide. We have some unique points of difference that makes a franchise with Compass Homes very appealing.

We are looking for partners to join the group as franchisees • Low entry costs • Ongoing sales and marketing • Admin support with optional accounting services • Construction experience not essential • Well-established and proven systems and processes Compass Homes have opportunities in Northland, Central North Island, Waikato, Upper South Island, West Coast and North Otago.

info@ascolegal.co.nz Proud member and supporter

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For more information contact Bronwyn Bindon Phone: 021 461 313 Email: bronwyn@compasshomes.co.nz

START HERE Buying a franchise

How do you decide whether a business opportunity is right for you? Here’s a first-time buyer’s guide to the resources you need

t’s the dream of many people to own their own successful business, but it’s not easy – after all, if running your own business were easy, everyone would be doing it. That’s why franchising is such a popular option. When you buy a franchise, you get a known brand to promote you, proven systems and processes to follow and the benefits of group buying on everything from products or ingredients to insurance. You are also trained in how to run every aspect of the business efficiently, and have ongoing support to help you achieve maximum profitability. In New Zealand, there are around 600 different franchised brands and 32,000-plus franchised outlets. It means that there’s a massive choice available to you, whether you want a brand-new start-up or an existing business; something part-time or full-time; office hours or evenings; mobile, fixed or home-based; working alone, with family or with staff; city-based or regional. The only question is: How do you choose? Franchise New Zealand has been helping people work that out for over 30 years, and was named Service Provider of the Year in the 2021 Westpac New Zealand Franchise Awards. Here’s our guide to help you answer the big questions and break the process down into bite-size chunks. In each case, we’ll cover the basics, then direct you to relevant articles from our awardwinning team that go into each area in more detail.

1. Learn how franchising works How does franchising actually work? The basic principle is that someone develops a business format and an operating system which has some advantages over existing businesses in the market. By franchising, this person (called the franchisor) then replicates or clones his or her business in other geographic areas by granting the right to another (the franchisee) to operate the same business system under the same name. It’s important to note that this right is usually granted for a fixed term, not forever. The franchisor gains income from an initial fee paid by the franchisee to gain access to the franchise brand, training and systems, and from ongoing fees paid by the franchisee. These ongoing fees, which may be calculated in a number of ways, also pay for ongoing training, coaching and mentoring for franchisees. There are limitations, though – for example, a franchisee may have to be open certain hours and sell only certain products or services (a McDonald’s franchisee couldn’t suddenly decide to sell pizza). Here are some useful articles which explain more about franchising and offer some examples. In each case, enter www.franchise.co.nz/article/ then the number shown – eg. www.franchise.co.nz/article/81 www.franchise.co.nz/article/ Franchising for beginners Fresh start after redundancy What’s the point of franchise fees?

81 3242 368

2. What type of franchise would suit you? If you think that buying a franchise would help you achieve your business, financial and personal goals, then you first have to work out what type of business you want to own. You’re going to be spending most of your waking hours thinking about and working in your business, especially in the first couple of years, so it needs to be something that you enjoy. That might be something related to your previous experience, or it might involve a complete change. If it’s related to your previous experience, be aware that owning your own

business is very different from working for someone else, and may mean learning more skills. You might be great at sales, but what do you know of business management, for example? A franchise is a good choice, because it will give you training, support and systems in those areas. If you’re going for a complete change, you might want to follow a passion (eg. for food, fitness or education), or you might be motivated by a change of lifestyle (eg. getting out from behind a desk to mow lawns or moving from the city to somewhere with less traffic and lower house prices). You might even be seeking a semi-passive or recurring income opportunity. Whatever the goal, look for a business where your skills will become real strengths. Here are some articles to help you think about what’s available, what might suit you and help you work your way through the maze: www.franchise.co.nz/article/

What to think about when buying a franchise

568

Ten key stages in choosing the right franchise for you

639

A buyers’ guide to different types of franchises

2890

The advantages of moving to the regions

3398

3. What can you afford? Franchises are available in a huge range of industries, and vary in cost accordingly from under $5000 to over $1 million. You may have savings or investments to draw upon, an inheritance, a redundancy payment or a Lotto win. In many cases, though, franchisees require some sort of additional finance. This could be funding from a family member or a bank. What matters is not how much you have to spend, but how much debt your new business can afford to service. Don’t try to borrow more than your business can repay – lack of capital kills a lot of businesses. Decide what your own goals are. If you operate them properly, most franchises should provide a fair wage for the hours you put in, a return on investment and a potential capital gain when you sell them. What do you realistically want to achieve in each of these areas? Can your chosen franchise deliver it? You can only answer all these questions by careful research, and an honest evaluation of your own situation. Here’s how to start: www.franchise.co.nz/article/ 10 financial reasons to buy a franchise

2790

What can you afford?

2397

Funding your franchise

2608

4. Evaluate the options After going through the first three steps, you should have a pretty clear picture of the sort of business you are looking for, and the level of investment you can afford. The Directory at the back of this magazine lists almost 300 different franchise opportunities. It’s a great place to start, and to make it even easier the online version is searchable by brand name, industry type and investment level – see www.franchise.co.nz/franchise-directory For any business to succeed, it must provide a product or service that people actually want, at a price they are willing to pay, and which delivers a profit to the business owner after all costs are taken into account. Crucially, the level of profitability must be high enough that both the franchisor and franchisee can make a fair income from the business. Here are three articles that will help you evaluate the options available to you and avoid disappointment: www.franchise.co.nz/article/ How to spot a quality franchise

1336

Researching your franchisor

446

Danger signals

622

Franchise New Zealand

Winter 2022

Year 31 Issue 02

5. Ask questions – get answers Having found some opportunities that look promising, contact the franchisors and ask for more details. Good franchisors are not just interested in selling you a business; they want someone who fits into their culture and has the drive and commitment to succeed. Generally, they will send or direct you to more information and, if you have the qualities they are looking for and are interested in exploring further, will invite you to a meeting. The further you get into the process, the more detailed the information you will receive. Through open and honest communication with the franchisor right from the start, you give yourself the best chance of finding a franchise where you will feel at home. For this reason, you shouldn’t hesitate to ask questions – you are interviewing them as much as they are interviewing you. Many years ago, we developed a list of key questions for potential buyers to ask franchisors, and we’ve been adding to it ever since. We’ve come up with some questions to ask their franchisees, too – after all, they are already living the business that you are considering. Go through these questions and mark the questions most relevant to your own situation, then make sure you get the answers: www.franchise.co.nz/article/ 250 questions to ask your franchisor

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6. Will it make money? Although there are many reasons for wanting to buy your own business, no-one goes into business to lose money. This means looking at lots of figures, which is why you need to invest in a professional advisor to analyse the figures, minimise the risk, look after you, educate you and, eventually, to help you set up the business in the best possible way to suit your individual circumstances. If you are buying a new franchise, franchisors should be able to provide you with figures based either upon the performance of an existing franchise or company-owned outlet, or with figures based upon an average of stores. If you are looking a buying an existing franchised outlet, there should be lots of information available on its trading history, including Profit & Loss accounts, a Balance Sheet and a Cashflow Report.

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www.franchise.co.nz/article/ Will it make money?

The beginner’s guide to understanding the numbers

Why buy new?

2724

7. Don’t cut corners – get professional advice

A self-service local marketing portal that lets franchisees: Create marketing content from flexible templates Order merchandise, printing and other items. Download key marketing assets

Before making up your mind, there’s one further stage to go through: getting the details of your potential purchase checked out by an accountant, a lawyer and, if you are seeking finance, a banker. It’s important that each of these professional advisors should have franchising knowledge, as it is a specialist area and an inexperienced advisor may either miss or misunderstand some element. Franchise specialists know what to look for, and will probably have background knowledge of the franchise you are considering buying. That could help reassure you, or save you making a mistake. In either case, it will be money well spent. www.franchise.co.nz/article/ What is due diligence?

2320

Why use an accountant?

807

Why use a lawyer?

806

Finally There are three key parts to having a successful franchise business, and two of them are set in stone before you even open your doors on the first day. These are: 1) Choosing the right business; and 2) Having a clear understanding of what the business involves. If you follow the above steps and follow the advice in the articles referred to, you stand the best possible chance of getting these right. The third step is making it all work, which will take dedication, hard work, and listening to the advice of your franchisor team – but that’s another story. To read more about that stage, read article 1720. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

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14/11/19 2:50 PM

Franchise Management

Pumping money into the economy over the lockdown years helped stimulate the economy and dodge a recession, but caused inflationary pressure. Supply chain issues and the Russian oil crisis have further exacerbated the situation. It means almost every item we consume that is imported will cost more.

What are the consequences? Price increases put pressure on the cost of living, wages go up to compensate, the cost of production rises, and prices have to rise further. Although the Reserve Bank is using its monetary policy to reduce demand for goods and services and rein in inflationary pressures, this will take time. The Reserve Bank doesn’t want to stall economic activity by choking demand too much and heading into recession. Retaining ‘business confidence’ is important to encourage investment, create employment and stimulate economic growth.

How does this impact business owners? Running a business in inflationary times requires focus on four key areas: 1. Margin erosion Supply chain pressures have seen a raft of price increases being passed on. Franchise systems tend to have contracted supplier arrangements in place which can mitigate some of the timing of price increases, at least until the time comes for renewal. Even then, group buying should give franchisees an advantage over independents. Labour shortages in some sectors have also seen some businesses offer above market rates and people moving jobs for higher wages. All these elements contribute to pressure on wages and the cost structures of business. Managing timely price increases is key to mitigate margin erosion. 2. Cashflow pressure Cashflow is the life blood of any business, so it’s important to revisit the areas that lock up cash in your business. Can you reduce stock holding to just the levels essential to operate your business? Review your accounts receivable – are your trading terms being adhered to and customers paying you on time? Focus on credit management or offer prompt payment terms. Reduce debt levels where you can: eg. review hire purchase agreements. Do you need to arrange additional funding to cover lengthening payment times from customers? Consult your accountant and bank. 3. Sales Whilst pressure is on to move prices to recover rising wage and supplier costs and mitigate margin erosion, you still need to remain competitive and retain customers. Contraction of demand means softer sales, and possible shopping around on price. It’s a fine balance, so bring your customers with you on the journey: give them due warning of increases, explain the reasons, and reward loyalty. Review how and what you advertise. Devise offers that promote your most profitable products or services; draw in more customers; or strengthen relationships with existing clients. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

PRO COS DU T CT ISE SR

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fter a long period of stability, many countries – including New Zealand – are entering a new period of inflation. This impacts consumer spending and has a knock-on effect to business owners. So what can franchisors, franchisees and franchise buyers do about it?

Workers attempt to protect their real wages by pushing for high money (or nominal) wages.

S RISE NG VI

“Wages chase prices and prices chase wages”, creating a wage price cycle.

COS T O FL I

Philip Morrison of Franchise Accountants helps franchise owners and buyers ride the rollercoaster of inflation

PR ICE

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Going Up?

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4. Profitability Maintaining profit levels is fundamental to operating a viable and sustainable business. Take a ‘lean’ approach and cut out any unnecessary expenses, such as subscriptions or lifestyle spending. Is your social media spending really producing sales, or just feel-good clicks?

Buying a franchise in inflationary times Despite the clickbait headlines, now is actually a good time to purchase a franchise – as long as you’re careful. It will pay you to undertake a detailed sensitivity analysis as to the impact of inflation on the business, its viability, profitability and sustainability. If finance is required, your bank will require analysis on the numbers to support debt servicing. It’s fair to say that banks are taking a more conservative approach, which should be seen as a positive – they will only want to support viable businesses. This is why you should seek out experienced franchise advisors who can provide the right level of expertise to help you make good decisions and appropriate investments.

New or established? Well-funded businesses have a higher chance of success and sustainability compared to highly-geared businesses, so the less debt you have, the better. This may mean looking at the type of franchise you purchase with a more critical lens: comparing a new start-up franchise with an already-established franchise, assessing risk versus reward, and debt levels versus debt servicing capacity.

Working capital You also need adequate working capital to fund the time difference between when you pay the costs of delivering services and products in your business compared with when you get paid for them. In ‘cash’ businesses such as cafés, you get paid before you pay wages and suppliers – a definite bonus. See more about working capital at www.franchise.co.nz/articles/1872

The franchise advantage Inflationary times impose more disciplines on business owners. Knowing the numbers that count and having good reporting systems to be able to monitor key performance metrics is vital. Well-run franchise systems have these reporting systems in place, as well as franchise support staff to provide expert advice. Add group buying power, collective marketing and efficient systems, and a franchise can offer better value than ever. For both established franchisees and new business buyers, reviewing the numbers now can make all the difference to how you ride the rollercoaster of inflation. Consult a specialist accountant to reduce the risks and make the most of the opportunities.

Advertiser Info

Franchise Accountants www.franchiseaccountants.co.nz Contact Philip Morrison P 0800 555 80 20 M 021 22 99 657 pmorrison@franchiseaccountants.co.nz

Opportunity: Business & Commercial

living THE GOOD LIFE Paramount Services business creates enviable lifestyle for franchisees

t was almost 16 years ago when James Rao finally called full-time on his career in the printing trade. It was a career that had taken him to New Zealand, Australia and Fiji, and had seen him succeed in both engineering and management roles. But times were changing for the print sector with the steady advance of digital technology, and James had long harboured a desire to be his own boss and steer his own course. However, like many people he struggled to decide on what would be his next step. So he started looking on the internet and it was there that he first discovered the Paramount Services franchise opportunity. James was already familiar with the franchising model as he had worked for a couple of franchised print companies in management roles. ‘That made investing in a Paramount franchise back in 2006 a relatively easy decision,’ he remembers. With the full backing of Paramount’s experienced support team, James and his wife Sarita eased into the business. Commercial cleaning required new skills, and James is grateful for the mentoring and training delivered by their franchise support person, particularly during the early stage of their business journey. ‘Every time there was a problem to be solved, we’d go back to her. She taught me absolutely everything I know about commercial cleaning,’ says James. The couple started by servicing just one large site in Penrose. Other sites soon followed, and the business grew steadily, employing more people along the way. To grow the business further, James and Sarita took full advantage of Paramount’s ‘shared contract’ option – an arrangement which brings together individual franchisees to share work on a single large site.

Solutions-driven Paramount Services’ national key account manager Rajan Patel has worked with James and Sarita for the past four years, and he is full of admiration for their work ethic. ‘James takes full ownership and accountability for his business,’ he says. ‘He is very methodical, constantly thinks outside the square, and has always had an innovative approach to his business.’ Rajan says it’s no coincidence that most of James’ clients have been with him for more than four or five years. ‘He is totally solutions-driven in his methodology, and he sticks to a defined workflow which results in superior work for all his clients.’

Going that extra mile Today, James and Sarita’s Paramount Services business stretches across South Auckland, from Remuera to Manukau and down to Karaka. Asked if he envisaged achieving such success when he first started out, James says it was hard not to, because he is by nature a very positive – although humble – person. The 58-year-old also attributes their success to his Christian background and ministry. He speaks to hundreds of people every week at his church, so it is no surprise that communication comes to him easily. That has helped him to connect with clients, he says. It’s one aspect of the business that he has always been comfortable with. James prides himself on always going that extra mile for his clients, and helping them out when required. He says it helps to have a ‘client is always right’ attitude.

Franchise New Zealand

Winter 2022

Year 31 Issue 02

‘All my clients know me and know if they want something extra done, some fogging or misting for example, I’ll always do that little bit extra for them. It’s good to do a little more than is expected, and for no extra charge. It’s that sort of attitude that not only keeps the client happy but also helps strengthen the relationship even further.’

Hard work reaps rewards Life’s been good since James and Sarita made the decision to buy their Paramount franchise all those years ago. The couple are still actively engaged in the business, and step in whenever there is a staff shortage. But they are also grateful for the help they receive from their four grown-up children when the need arises. Today, the Raos can enjoy time-out at their lifestyle block in South Auckland. There are chickens, goats and sheep on their property and with a swimming pool on site, extended family get-togethers are a regular occurrence. James admits that having the extra time and income has resulted in a change of hobbies for him and his family. In the early years his spare time was mostly taken up with fishing. Nowadays it’s motorcycles that provide the excitement: the couple often take to the roads on their sporty Kawasaki Cruiser motorcycle, or to the water on their jet-ski during the summer. They enjoy getting out to see and experience the countryside around where they live. ‘Life has never been better,’ James says, and he now has plenty of time to sit back and reflect on that important decision taken 16 years ago that changed their lives forever. ‘Paramount has certainly exceeded our expectations.’ he says, ‘and has helped bring our family closer together.’

Positive trends Paramount has won numerous Westpac New Zealand Franchise Awards over the years, including the Supreme Franchise System of the Year title three times. ‘After 40 years of refinement and testing, the Paramount business process and support system, fully developed in-house, has never been stronger or more relevant,’ says Rajan. Its ability to adapt to the times has indeed been ‘paramount’, and times have changed. Post-pandemic, Rajan has noticed a shift in focus that takes into account the requirement for more sanitising treatments – an add-on to the traditional general cleaning tasks. ‘There has also been a trend towards more domestic cleaning, particularly with the increase in home-based businesses and working from home. These factors have helped many of Paramount’s franchisees to grow their businesses even further,’ he says. Not surprisingly, Covid-19’s arrival created a lot of disruption to the business and a degree of rethinking. James says that many of his clients were affected, but most have now recovered from the lockdowns and are back stronger than ever. He’s especially grateful for all the support and help provided by Paramount during those testing times.

Opportunities knocking

To apply for a Paramount franchise business:

Rajan says that while he gets great pleasure from meeting satisfied and happy clients on his regular visits to their premises, it’s also satisfying to see franchisees achieving their personal, business and financial goals – just as James and Sarita have. ‘The success of James and Sarita in South Auckland is no one-off – it’s just one of many examples of what our franchisees can achieve when they believe in themselves, work hard and maintain a genuine desire to serve their clients.

Bill Wu bwu@paraserve.com M: 0275883126

Stella Blake sblake@paraserve.com M: 021912615

Rachael Cameron rcameron@paraserve.com M: 0272903157

Dan Totty dtotty@paraserve.com M: 021925504

‘Paramount’s key point of difference lies in its extremely well-structured franchise system and business model which help franchisees to succeed. When your reputation for excellence precedes you, it’s only natural that more opportunities present themselves. ‘This is why Paramount has a number of franchises for sale around the country right now – with guaranteed work from day one backed up by ongoing business support from our Advertiser Info customer relationship managers, account Paramount Services managers and www.paraserve.com franchisee support Contact team. Contact us Rajan Patel today to find out how P 0-9-376 7850 you could change M 021 925 940 your life.’ rpatel@paraserve.com franchise.co.nz – PUTTING PEOPLE IN BUSINESS

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31/5/2022 3:30 pm

Franchise Management

franchise bible Franchize Consultants explain why franchise manuals matter

ranchise manuals are often referred to as ‘The Franchise Bible’. Good manuals are the cornerstone of any successful franchise system, providing key background information, guidance and standards for franchisees and their teams to follow. Franchisees are often investing tens or hundreds of thousands of dollars. Accordingly, they deserve to be buying into a franchise system that is just that – a system. The manuals are where that system’s high quality, well thought-out functions and processes are documented. And franchise manuals constantly need to be kept up-to-date, reflecting recent law changes as well as ongoing franchise system changes and innovations. The need for updates has become increasingly important given the impact of Covid and recent law changes. Here are some more key reasons why manuals matter.

Choosing to franchise your business? Or improving an existing one Get award winning help at every step

Legal status Franchise manuals are given legal status within a franchise system by the franchise agreement, which requires franchisees to adhere to certain operating requirements and restrictions. Franchise agreements are normally relatively brief and lack specifics about these requirements. Details about the franchise system therefore need to be contained within the manuals.

Replicating the business model How do franchisors ensure franchisees replicate a successful and established business model? First, by documenting that model in quality franchise manuals. They must then train franchisees in the systems, using the contents of the manuals as the reference. Finally, franchisors must ensure franchisees and their teams continue to adhere to important practices and standards laid down in the manuals. Great franchise manuals are an obvious essential tool for enabling the transfer of knowledge, guidelines, requirements, key practices and tasks associated with the franchisee business model. Without a system clearly codified in its manuals, a franchise system cannot build a strong brand, nor promise good value to franchisees.

Important manual sections Franchise manuals need to achieve many purposes. They need to cover not only franchise system and operational information relevant and practical to franchisees – they also prescribe the franchisee’s function within the franchise system. Contents commonly include: business planning; products and services; marketing, sales and customer service; operations; technology; finance and administration; and legal obligations. Other functions may relate to different stages of the franchisee life cycle, like the introduction and key responsibilities, or, at the end, resale, transfer and termination. Many franchises will have a level of documentation that separates franchisee management from their operational and staff requirements. In turn, there is a need for franchise manuals to align with franchise training requirements.

Find out more

Brilliant Commercial Cleaners

Dr Callum Floyd, managing director of Franchize Consultants, says, ‘Franchise manuals are the backbone of a strong franchisee business model and Advertiser Info franchise system. It’s also important to develop franchisor manuals to ensure Franchize Consultants quality management from a growing www.franchize.co.nz franchisor support office team. Contact ‘Contact us to find out more about how to develop, present and maintain great franchise manuals for your business.’

Get the right advice. Talk first with New Zealand’s longest established, largest and most award winning team. Work with a company engaged on major projects with many of the biggest and best emerging names in the franchise sector.

Dr Callum Floyd P 0-9-523 3858 M 021 669 519 callum@franchize.co.nz

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Find out why. Call Callum Floyd (09) 523 3858 or email callum@franchize.co.nz www.franchize.co.nz Six times winner service provider of the year

Legal Matters

Do you want to own a business?

Stewart Germann and Khushbu Sundarji review lessons to be learned from recent cases involving franchisors and franchisees

hen you buy a franchise, you expect the franchisor to teach you how to run the business, manage your operation, and use its brand name, marketing expertise and contacts to help you build your franchise. But once you’ve had all those benefits, you can’t just decide to stop being part of the franchise, walk away with the customers and keep trading. Our annual review of recent cases explores how restraint of trade provisions in Franchise Agreements are applied when former franchisees have sought to continue operating or be employed in a similar business. Two of the cases involved engaging private investigators to obtain crucial information which could be relied upon in the litigation.

Shooting blanks The case of M and L Holdings (2012) Limited v Whenua Productions Limited & Anor provides an example of what can happen when a franchisee decides to go it alone without considering their obligations under the Franchise Agreement. Background Open2view provides photography services to real estate agents to assist in the marketing of properties, and the plaintiff was the area franchisee for Open2view in South, Central and West Auckland. Under the Franchise Agreement dated 13 April 2018, the first defendant had the territory of Auckland South for a term of 5 years. The defendant’s sole director, Wenyuan Kuang, had previously been a wedding photographer but did not have any experience in real estate photography. The plaintiff provided this training and connected the defendant with real estate agents to whom the defendant could provide photographer services.

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In March 2020 the defendant advised the plaintiff that it intended to stop operating its Open2view franchise and that it would ‘also continue to shoot for the agents I have now should they decide to stay on’. The plaintiff advised the defendant that it could not continue to shoot for the agents as it would breach the restraint of trade provision in the Franchise Agreement. Subsequent discussions between the parties did not resolve matters, and on 10 September 2020 the plaintiff gave notice that it was terminating the Franchise Agreement as the defendant had abandoned the franchised business in March 2020. The plaintiff also sought an injunction restraining the defendant from being involved in a similar business. The Issue and the Law The restraint of trade which was contained in clause 36 of the Franchise Agreement and in a deed of restraint appended to the Agreement stated that during the restraint period (being one year from the termination date and two years from the termination date) and within the restraint area (being Auckland South, 50 kilometres outside Auckland South and the territory of any other Open2view franchise), the defendant agreed not to carry on a business considered a market competitor or similar to the Open2view system. The defendants were served with legal proceedings but did not make any submissions nor did they appear at the interim injunction hearing. The plaintiff argued that if the defendants continued to breach the restraint of trade provisions it would lose the opportunity to grow a new photographer franchisee in Auckland South without competition from the defendants, as well as losing goodwill. The Court agreed that the test of whether it was arguable that the restraint of trade provisions were enforceable beyond the termination of the Franchise Agreement within the restraint period and restraint area was met. However, the Court doubted whether the 2 year period and the restraint of 50 km outside the franchise area was reasonable.

Franchise New Zealand

Winter 2022

Year 31 Issue 02

DON’T WALK AWAY Relief

Water Babies classes. The customers would not have known any different given that the response was from the NZ Water Babies email.

The Court agreed to grant an injunction in part because damages were difficult to quantify.

• Further correspondence between Ms Williams and Ms Tizzoni discussing the former going out on her own, and giving details to former Water Babies clients about upcoming swimming lessons held by Swim Baby.

Conclusion The case demonstrates that restraint provisions can be enforceable. Subsequent to the decision, the parties negotiated a settlement which involved the defendants making a payment to the plaintiff and also undertaking not to carry on a similar business within 50 kilometres of Auckland South.

Troubled waters Just because the franchisor is a long way away, or there are no other franchisees in New Zealand yet, doesn’t mean that a franchisee can decide to copy the business under another name – and neither can their friends or relatives. This was reaffirmed in Water Babies International Limited v Williams & Ors. Background Water Babies operated a baby and toddler swimming company and created its own teaching qualifications. Ms Williams previously worked at the South-West Wales franchise and Water Babies provided training to her. On 3 September 2014, the parties entered into a Franchise Agreement for the Wellington territory. Although it expired on 3 September 2019, the parties agreed to extend the date to 30 September 2019 and Ms Williams took Water Babies classes up to the week beginning 7 October 2019. In October 2019, Water Babies was made aware by a former employee of the Wellington business that Ms Williams was running her own swim school called Swim Baby with an almost identical programme to Water Babies. Water Babies investigated and found that Ms Williams had incorporated a company, started a website and operated the business from the same schools and areas as the Franchise Agreement. Water Babies wrote to Ms Williams in December 2019 and requested confirmation that she would cease acting in breach of the Franchise Agreement. Ms Williams argued that Swim Baby was set up to sell swimwear, never traded, was being removed and that the swim baby lessons had no connection to Water Babies and it was an unwise choice of name. Water Babies searched Swim Baby again and saw that it had commenced classes in February 2020 and that the owner was a company incorporated on 9 May 2019. The sole director and shareholder was Ms Tizzoni, who was Ms Williams’ cousin. Water Babies later engaged a private investigator who observed Ms Williams providing programmes very similar to the Water Babies programmes using the Swim Baby name. Water Babies also discovered the following: • Numerous emails from August and October 2019 between Ms Williams and existing Water Babies customers which showed that the customers had contacted Ms Williams at the Water Babies address and she responded advising of classes being held from October 2019 to February 2020. She did not advise that those classes were Swim Baby classes, not franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Water Babies sought an interim injunction restraining Ms Williams from breaching the restraint provisions, and it alleged that she had divulged confidential information to Ms Tizzoni. In relation to Ms Tizzoni, Water Babies argued that she induced Ms Williams into breaching the Franchise Agreement. Ms Williams argued that Water Babies made various misrepresentations regarding the business and there was a lack of support from the franchisor and denied that Swim Baby used Water Babies’ confidential information. The Issue and the Law Clause 9.6 of the Franchise Agreement set out that the franchisee was not permitted to divulge the intellectual property to any third party. Clause 17 contained a restraint for a period of two years within the territory and it said that the franchisee could not be involved in a similar business. Clause 18 set out that clause 17 would also apply to the guarantor. Ms Tizzoni acknowledged that Ms Williams was a former Water Babies franchisee who was subject to the restraint provisions under the Franchise Agreement and that Ms Williams was involved as an instructor and trainer at Swim Baby. However, she denied any use of any of the Water Babies’ intellectual property. Ms Williams argued that Water Babies did not have any interest to protect given that it did not have any new franchises. However, this was inconsistent with clause 17.2 of the Franchise Agreement which explicitly preserved Water Babies’ rights under the restraint of trade, whether or not another franchise was established. As noted in an earlier case of Mad Butcher (see www.franchise.co.nz/articles/3405), the restraint of trade provision must be assessed as at the date of the Franchise Agreement, not after its termination. The Court agreed that Water Babies had a protectable interest in its name and goodwill, especially since it had provided significant material to the franchisee and that the restraint of trade was enforceable, although it doubted whether the 2-year term was reasonable. The Court also found for Water Babies in relation to Ms Tizzoni and agreed that she had knowledge of the Franchise Agreement and restraints contained in the Agreement, and she had induced Ms Williams to breach the Agreement. Relief The Court granted the interim injunction which restrained Ms Williams and Ms Tizzoni. The parties settled the dispute soon after, but the judgment

Legal Matters confirms the importance of restraint on competition clauses in franchise agreements in New Zealand.

Information overload You can’t escape reasonable restraint of trade provisions by putting your old company into liquidation and starting a new one, either, as was shown in the case of Green Acres Franchise Group Limited v L & K Ferrick & Ors. Background The plaintiff was the nationwide franchisor of the Green Acres franchise system and the regional franchisee for Hawkes Bay following the assignment of the Master Agreement on 4 February 2013. L & K Ferrick (Ferrick) was the sub-franchisee in the Hawkes Bay area. The directors were the guarantors, although they never signed the Agreement. On 31 October 2020 the Master Agreement expired. A new agreement was not signed between the parties, but Ferrick continued to operate in accordance with the Agreement. On 29 November 2020 the solicitors for Ferrick wrote to Green Acres alleging breaches of the Agreement which were raised with the previous regional franchisee 9 years earlier. The letter confirmed that the first defendant would not renew its franchise and would ‘cancel any residual holding over by the franchisee in relation to the now expired Franchise Agreement’. Green Acres rejected the allegations and that the first defendant had grounds to cancel the Agreement, and advised that Green Acres would continue to perform the Agreement and sought confirmation by the following day that Ferrick would also continue to perform the Agreement. There was no response to this letter and on 3 December 2020 Green Acres cancelled the Agreement effective immediately. The solicitors advised of the application of clause 15 (consequences of termination which set out the obligation to return all intellectual property and all phone numbers used in the business – Customer Information) and clause 16 (restraint of trade for a period of two years within New Zealand). There was no response to this letter. Green Acres found out later that Ferrick had created a new company (New Ferrick Company) with the same directors and shareholders to Ferrick,

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and put Ferrick into liquidation. The New Ferrick Company carried out the same work as the franchised business. Green Acres also engaged a private investigator who observed on 17 and 18 December 2020 Mr Ferrick carrying out lawn and garden work at three separate areas in the Napier area. Green Acres requested that the liquidator confirm that it held the Customer Information, but the liquidator did not reply. Green Acres applied for an interim injunction, alleging breach of the restraint of trade, breach of confidence, interference with contractual relations and unlawful means conspiracy. The Issue and the Law Green Acres argued that the director Ferrick had continued to service Green Acres clients in breach of the restraint clause using the Customer Information which was the intellectual property of Green Acres and those obligations were reinforced by the confidentiality obligations in clauses 9.13 and 19.1(b) of the Master Agreement. Ferrick argued that it was in liquidation and no longer trading; the terms relied on by Green Acres did not survive termination as there were previous disputes with the old regional franchisee; the information was not adequately identified and; that the Customer Information was not the intellectual property of Green Acres. The Court found for Green Acres and said that it was arguable that the defendants deliberately retained the Customer Information and refused to return it to Green Acres. Furthermore, the Customer Information was adequately identified and confidential. Green Acres wanted the restraint to apply only to Hawkes Bay which was reasonable and only to Ferrick. Relief The Court granted the interim injunction. Although a liquidator was appointed for the franchisee the Court allowed the proceedings to continue, saying it was uncertain as to what information the liquidator had, and it had not been forthcoming regarding the requests about whether it held the Customer Information.

About the Authors

This article is written by Stewart Germann and Khushbu Sundarji of Stewart Germann Law Office, a specialist franchising commercial law firm at Auckland with over 40 years’ experience.

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Franchise New Zealand

Winter 2022

Year 31 Issue 02

BUILT AROUND Andrew Price

Design Builders Canterbury: Paul, Alex and Kaye Caddick

you

Design Builders offers a sustainable and profitable business model for ambitious people seeking more

In total, a new partner will require access to around $190,000 to purchase a region and provide some working capital. Once established, new partners can expect a solid return on investment in addition to a healthy salary, Andrew says. ‘We have a few creative ways to help pave the way in for the right people, so contact me to find out more – I’m happy to run through the numbers with potential partners.’

A partner’s perspective

re you a motivated, passionate person who sets and maintains high standards? Do you have building, construction or design experience? Are you looking for a smarter way to succeed in an increasingly challenging and frustrating marketplace? ‘Then talk to Design Builders,’ says Andrew Price. ‘Instead of a traditional building franchise, we offer a shared partnership model that is the key to a sustainable and profitable business – and a better and brighter future.’ With an excellent 30-year track record, Design Builders are totally focused on creating innovative design-and-build homes – no catalogue or templates. ‘We call it A home built around you, and we take the same approach to our 10 partnerships around the country,’ says Andrew, who is the company’s CEO. ‘There’s nothing standard about us. ‘Our regional partners all have excellent construction industry knowledge, and a keen interest in architecture and design. They also have ambition and a hunger to succeed, which is why they joined Design Builders. As a partner, you tap into some serious marketing muscle with a premier brand for Kiwis seeking to create superb one-off homes. You benefit from our buying power, and have access to a proven, award-winning design team which includes a registered architect. With three design offices across the country, initial floor plans can be produced in a matter of weeks. ‘And then there’s the mentoring and support. We’ve got eyes and experience across all of the stuff that’s hard to wrap your head around when getting started in business – from strategy, sales and finance to health & safety and compliance. There’s assistance with managing labour demands, and maintaining quality standards. Our systems, training and support mean that our partners can work to their strengths while having the back-up they need to survive and thrive.’ Sam Perrin, the regional partner in the Bay of Plenty, agrees. ‘Before Design Builders, I lacked the systems and processes to take my business to the next level. I’m more of a builder than an academic, and Design Builders have helped me fill in the blanks. The transition to becoming a regional partner was easy.’

South Island focus While there are still a few North Island areas available, Design Builders is now looking for new regional partners across the South Island. The key focus for 2022 is on Dunedin, Queenstown and the Wanaka Lakes district, as well as Nelson and Blenheim. ‘If you have the experience, we can teach you the systems to help your business grow,’ says Andrew. ‘Ask for our booklet, which outlines the benefits and compares the financial outcomes with a typical group home franchise.’ franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Alex Caddick is managing director of Design Builders Canterbury, supported by fellow directors Paul and Kaye Caddick. He’s worked his way up through the building industry from his days as an apprentice, with the goal of owning a design and build company that focused purely on building bespoke dream homes for clients. When a friend referred him to Andrew Price, he made the life-changing decision to get on board as a regional partner. ‘The model means that every single partner is genuinely there to help you,’ he explains. ‘Working with others on a contra basis when you first start out helps reduce financial pressure on the company, which is a challenge for so many businesses – especially in this industry – and it speeds up the learning process. Everything is logical and easy to understand, and you can tap into a library of knowledge from other group members and staff. ‘There’s been a shift in the market as people look for homes that stand out, and Design Builders meets exactly that need. The partnership has exceeded our expectations and we enjoy a steady stream of enquiry from people wanting a unique, bespoke dream home.’

Stake your claim From his perspective, Andrew Price believes the Caddicks’ success with their Design Builders business all comes down to their strong work ethic. ‘They listened and embraced the systems and support, and they have a great network – all of which helped them get off to a flying start. I truly love seeing outcomes like this. ‘If you’re a building professional, now’s an ideal time to be thinking about your future. It’s important to have a sustainable business to ride out the various cycles of New Zealand’s residential building market, and a Design Builders business can not only help with that, but help you grow an increasingly valuable business in a very desirable niche. ‘We are staking our claim as New Zealand’s design and build specialists. Along with our brand’s marketing momentum, that means 2022 is a great time to jump on board. We’re holding information evenings around the country soon, so call me today about opportunities in your region.’

Advertiser Info

Design Builders https://partners.designbuilders.co.nz Contact Andrew Price M 027 601 6607 andrew.price@designbuilders.co.nz

Upcoming locations: Howick | Browns Bay | West Auckland | Takanini For info or questions: www.birdonawire.co.nz/partnerships Or call Brad on 027 526 3333

Opportunity: Business & Commercial

GIANT STEPS InXpress offers a low-cost, high-potential opportunity in a fast-growing market

f you have people skills and some commercial nous, InXpress has a big opportunity for you. So says Marcel Lal, the company’s CEO for the Asia Pacific region. ‘We currently have 8 franchisees in New Zealand but, at a conservative estimate, we need at least 20. Basically, any small-tomedium-sized business is a potential customer and there is no ceiling to your growth. ‘For us, the country has been something of a sleeping giant, but in the first four months of this year volumes are up an incredible 170% on the same period in 2021, which itself was massively up on 2020. It means now would be a really good time to buy an InXpress franchise.’ Founded in the UK in 1999, InXpress is a global award-winning businessto-business franchise that handles logistics for SMEs to save them time, money and hassle. With a network of 400-plus franchisees across 14 different countries, InXpress enjoys bulk discount rates from some of the world’s biggest couriers. ‘Franchisees never touch a parcel themselves,’ explains Marcel. ‘Their job is to make it easy for companies to send packages anywhere in the world safely and securely via our online WebShip+ platform. Our entirely tech-enabled system enables our clients to log on and arrange shipments via our third party courier partners. WebShip+ not only organises collection and delivery but also manages quotes and invoice tracking.’

Marcel Lal, CEO of InXpress

they can earn, the sky really is the limit. You don’t need freight or logistics experience, but personality, drive and enthusiasm. Apart from those attributes, the only common factor among our franchisees is what different backgrounds they all come from! ‘So if you have the drive to build your own business, and are looking for a low-cost, high-potential investment in a fastgrowing industry, give us a call. InXpress could be a giant step forward for you.’

Advertiser Info

InXpress www.inxpressfranchises.com/new-zealand Contact Ryan Bohm P 0061 450 619 043 sales.nz@inxpress.com

Build recurring income One of the biggest attractions for franchisees is the ability to generate recurring income while attracting new clients. ‘We’ve invested millions in our technical platforms, which enable clients to use InXpress quickly and simply,’ Marcel explains. ‘Once you have a client on board, they use WebShip+ to arrange shipment and the courier company collects and delivers. The speed and efficiency of this system means franchisees build a recurring income as their client base grows, and our management software makes it easy for franchisees to control their own businesses, too. ‘Many of our franchisees have commented on the support and coaching InXpress provides, saying it has been a vital factor in helping them grow so fast. And some very successful franchisees had zero experience in sales before joining us – but the combination of ambition, good training and having an essential service to sell soon paid off for them.’ InXpress has impressed the franchise world, too. At the Global Franchise Awards 2021, the brand won not just the White Collar Franchise category, but the top award for Global Franchise Champion. InXpress was also named International Franchisor of the Year at the 2021 Franchise Council of Australia Excellence Awards. ‘Our business model is optimised for exponential growth in a short time if the tools are properly applied, and that proved critical as online shopping ramped up during the pandemic,’ says Marcel. ‘Needless to say, we were very proud of all these awards considering we were up against so many exceptional franchise brands.’

Work from home with unlimited earning potential InXpress is a business that can be run from home and requires no assets or infrastructure: no inventory, warehousing, vans or even staff (although you may choose to employ people as you grow). ‘To get started, all you need is a phone, a laptop and a car,’ says Marcel. The investment of just $29,500 +gst includes a full induction into the system, on-going training via the online university and a dedicated business coach. ‘We want people who are looking for flexibility, variety and success in their lives. Most franchisees have established a sound customer base and are earning recurring income within six months, so when it comes to what franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Own a tech-enabled business, working from home in an 'essential service' industry. Founded in 1999, InXpress has a long history in managing successful businesses. This is combined with the expertise to train and support franchisees in running a sales business. With 400+ franchises globally, the multi-award-winning business continues to grow.

A respected partner to global carriers InXpress has established strong and lasting relationships with trusted courier partners around the globe and access to highly competitive rates. This leaves you free to concentrate on building sales, working towards your goals, and creating the lifestyle you want.

The InXpress Opportunity Build your own successful and profitable start-up business with the security of the world’s largest franchisor of global courier services. We’ll provide full training, with ongoing coaching and support. • Recession-resistant • Low entry & ongoing costs • Proven business model • Full training & coaching • No inventory, office or vans • Unlimited passive income • Work from anywhere!

New Zealand’s

MOST AWARDED Café Franchise

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63 cafes in New Zealand & 450 worldwide. Continued expansion plans. Flexibility & life balance with an established brand. Excellent training and ongoing support. Preferred bank finance arrangements. National marketing benefits. 6 time winner - F&B Franchise System Award. 2 time winner - Supreme Franchise System Award. 4 time winner - Supreme Franchisee Award. 2 time winner - Contribution to Community Award. Winner of the Media Campaign Award.

New Opportunities Available: Pinehill Central, Auckland Invercargill Central Greenhill Service Centre, Hamilton Northlands Shopping Centre, Christchurch High Street, Rangiora Ravenswood Junction, North Canterbury Richmond Mall, Nelson To find out more contact Brad on 027 526 3333 or brad@thecoffeeclub.co.nz

www.thecoffeeclub.co.nz thecoffeeclubnz

20 years at the top Ian and Trish Watson

V.I.P. Home Services franchisee retires after 20 years of friendship, support and success

Ian’s retirement was marked by his friends and colleagues with a celebration dinner – and a framed V.I.P. shirt

ecoming a V.I.P. franchisee when I was in my late 40s was the best thing I could have done,’ says Ian Watson. ‘20 years later I can truly say I’ve had a lot of fun, made a lot of friends, and always been supported. I’ve also trained and mentored many new franchisees along the way. I’d do it all over again if I could!’ Ian had been in sales when he was made redundant back in 2002. ‘I’d always liked the idea of working in the fresh air, so I began to look at lawnmowing franchises – which I knew precisely nothing about. V.I.P. were the only ones to call me back and answer all my questions, then a visit to John and Estelle Logan, the national franchisors for New Zealand, sealed the deal. ‘I needed instant income as I couldn’t afford to start a business from scratch, and V.I.P. gave me a great customer base from which to work and build. I even had a paid training period and an initial income guarantee – just two of many benefits I enjoyed from the franchise.’

Indoor or outdoor V.I.P. Home Services has a long history of franchisee satisfaction, with people staying for 20 years or even longer. There are two different types of franchise: Outdoor (lawnmowing, gardening and outside jobs) and Indoor (all types of cleaning). Ian chose outdoors, with an initial territory in eastern Christchurch, ‘Which was rather too big,’ he admits. ‘I wasn’t particularly fit when I started, but within a few short weeks that all changed! In fact, I soon found myself working 12 hours a day – not the work/life balance I’d planned. ‘But another great advantage of the V.I.P. system is that the company will buy excess work from you and give you a nice little capital boost, so over the years I was able to sell off some customers and shrink my territory into something easy to handle while training new franchisees into the areas I’d vacated. It has worked very well, and by building a smaller, efficient business you save yourself time and mileage, so you increase your earning power.’

Help when you need it By 2010, all seemed set smooth for Ian’s growing V.I.P. career – he owned a thriving business smack on his doorstep, and had also become the local area manager for the franchise to help Grant and Sharon Benns have taken over Ian’s thriving business franchise.co.nz – PUTTING PEOPLE IN BUSINESS

others succeed. Then the earthquakes happened and the land beneath Ian’s home was deemed unfit for rebuilding. ‘That’s when V.I.P. really came into its own,’ he says. ‘I immediately lost a third of my business, but the franchise suspended the fees, there was a whip-round from other franchisees which V.I.P. matched, and we had a government wage subsidy too. Trish, my wife, and I had to cope with the trauma, but my business steadily came back which made it much easier. ‘In the same way, when the Covid lockdowns hit 10 years later, V.I.P. were quick to offer help to franchisees around the country, including financial and emotional support for franchisees and their families. It cost a substantial amount, but it’s things like that which make V.I.P. such a special business – you know they really care.’

The next generation Now, Ian is retiring and has passed his own business over to new franchisees Grant and Sharon Benns, who say, ‘We were looking for a flexible business and V.I.P. appealed with its ability to grow and work the hours you choose – it puts the power in your own hands. We have been very impressed with the extensive customer base, and the help and support of all the other franchisees. Ian himself has been amazing, and we can’t thank him enough for all his support. We really feel we’ve made a sound investment in our future.’ Ian’s retirement was marked with a formal dinner in Christchurch attended by 25 of the local V.I.P. team, including John and Estelle. ‘We’ll certainly miss him,’ Estelle says. ‘He has been a mentor to many franchisees, helping them build the business they wanted as well as training them to our exacting standards. His loyalty to us, the brand, franchisees, Christchurch and his clients has been exceptional. He has the true V.I.P. spirit of doing it because he loves the life, not just the monetary rewards, and we’re lucky to have others who feel the same.’

Customers waiting for you V.I.P. has opportunities for both Indoor and Outdoor franchisees throughout the country, with work ready and waiting in many areas. ‘You choose the level you start at and go through a comprehensive programme which trains you not just in working efficiently to maximise your earning power, but in goal-setting and business management, too,’ says Estelle. ‘There are few restrictions: there are no expensive premises or equipment, no rent to pay and minimal fixed costs. You can employ staff if you wish or, like Ian, sell clients on to new franchisees. And both franchises allow Advertiser Info you to work the hours you want and be V.I.P. Home Services rewarded accordingly,’ says Estelle. ‘The V.I.P. system is very flexible – it’s up to you. Call us and find out more. You don’t have to stay 20 years – but you might just want to!’

www.viphomeservices.co.nz Contact Nationwide Enquiries P 0800 84 74 96 Estelle@viphomeservices.nz

Buying A Franchise: What To Look For

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or many people looking to make the jump into self-employment, it makes sense to start with something that doesn’t mean putting their whole house on the line. A lower investment franchise can offer you the chance to start small and grow a sizeable business. It all depends on what you want – and what you choose. Look through the blue Directory pages at the back of this magazine (see page 68) or go to our website at www.franchise.co.nz to search the same Directory by different investment levels.

What should you expect? Whether the franchise you are looking at costs $50,000 or over $500,000, you should still expect: 1. A proper franchise selection process that assesses your suitability for the business – not just whether you can carry out the work involved, but whether you can communicate with customers, make sales if required, run the business successfully and maintain standards. Trade Show Displays | Neon & 3D Letters | Illuminated Signs | Banners Vehicle Graphics | Building Signage | Digital Signs | Retail Signs | Safety Signs

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2. Assistance with getting any finance you may need from a reputable lender – perhaps by helping you prepare a presentation for a bank. 3. Full training in both the operational side and the management side. This may involve everything from equipment maintenance to scheduling, quoting, invoicing and credit control. It may cover goal setting, calculating break-even and the use of computer systems. 4. On-the-job experience that helps you learn the business before you start relying on it for your income. 5. Printed or online manuals that detail every aspect of running your business (nobody will expect you to remember every detail you’re told in training, so make sure you know where those details are available). 6. Marketing and advertising that attracts customers for you. 7. Ongoing support where you need it. You will be better at some aspects of the business than others. That’s normal, so make sure you can get help to improve in the areas where you are weak.

Uniforms & Promotional Products

8. To be part of a network or community of franchisees with whom you can share ideas and experiences. This helps ensure that you don’t feel alone, as many individual business owners do.

Try, buy and brand workwear and apparel all in one place.

Having said this, every franchise will differ in what it offers. Some franchises will find work for you; others will teach you how to get your own customers. In service businesses, some will carry out quoting for you; others will explain the quoting process so you control it yourself. Some will carry out credit control and effectively charge for the service – others leave it to you.

We can also create an online shop for your franchisees to order direct.

The important thing is to check out any opportunity thoroughly. In the low-investment part of the market, there will always be fringe operators offering cheap ‘business opportunities’ which are not proper franchises. Take care, and take advice (see page 40).

What will the investment really be? One of the first things to check out in any franchise is what the total investment will really be. The figure quoted for a business might be $30,000, but this could just refer to the amount of cash you need to put in initially to pay the fee. You may also need to finance equipment, a vehicle or premises, and have enough money left to cover your living costs until you get established. This need not be a problem – funding options such as vehicle leases or loans are often available – but you need to be aware of the total involved right at the very start. Apart from anything else, it will enable you to compare different franchise opportunities on an equal basis. Ask if all the below are included or additional to the quoted figure:

• Initial fee

• Training

• Vehicle

• Working capital • Establishment costs

• Fit-out

Many franchisors have finance packages that enable new franchisees to get into business for the lowest possible level of up-front investment or have developed a variety of ways to keep the up-front investment down.

56 NZFranchise-91x273-05-17-Orange.indd 1

• Equipment

Franchise New Zealand 27/05/2022 2:59:24 pm

Winter 2022

Year 31 Issue 02

NT OPPORTUNITIES Where the franchise is a new one, the franchisor may offer special deals because they are keen to grow fast in order to achieve immediate buying power, advertising economies and market share. Just be careful to do your homework even more carefully on new franchises, and do consult a lawyer and accountant. One feature that some low-investment franchises offer is a guarantee of work or income, or a paid training period. This can be reassuring if you are leaving a regular pay cheque behind for the first time. Find out more about guarantees at www.franchise.co.nz/article/242.

What return should you look for? In franchising, as in most things in life, you get what you pay for. In other words, don’t expect a five-figure investment to produce a six-figure income straight away. It can happen, of course, but usually only after you have put in a few years of hard work. That’s why it’s important to go into any business with a realistic expectation of what you can achieve. Decide what your own goals are. If you operate them properly, most franchises should provide a fair wage for the hours you put in, a return on investment and a tax-free capital gain when you sell them. What do you realistically want to achieve in each of these areas? Can your chosen franchise deliver it? Talk to existing franchisees to find out. And remember, many franchises offer the opportunity for you to start small and grow to employ others. Just because you start with a low-investment franchise, it doesn’t mean that it will always be a small business. Choose wisely, and it’s up to you.

Build yourself a life full of French joie de vivre! Are you looking for a fun & profitable way to take control of your life? FRANCHISE OPPORTUNITY NATIONWIDE • Full training & systems provided • Full turnkey solution provided • NZ’s most unique and visually stunning franchise • Qualified chefs not required • Deliciously different food with WOW factor! For further information contact us on franchising@mdcnz.com or call Sheena on 027 465 0101

www.maisondecrepes.co.nz

Like working outside? A Crest PropertyCare franchise could be the key to securing your financial future

Commercial buildings and business premises need regular exterior maintenance. Crest PropertyCare franchisees provide profitable services like Pure Water Window Cleaning, grounds maintenance and exterior cleaning. Our franchisees receive a high level of operational and administration support. We invoice the customers, remit contract payments twice per month, and look after your accounts and GST returns, allowing you to focus on growing your own successful business.

To find out more call for an info pack on 0800 273 780 | crestpropertycare.co.nz franchise.co.nz – PUTTING PEOPLE IN BUSINESS

CONSULTING IN NZ IS A $10 BILLION INDUSTRY

WANT A SLICE OF THE PIE? FRANCHISE OPPORTUNITIES AVAILABLE NATIONWIDE

Get your slice by becoming a Business Consultant Use your knowledge and experience to help SME Business Owners improve the Profit, Growth and Value of their Businesses. Owning a Business Consulting New Zealand Franchise is a rewarding and highly profitable opportunity that offers freedom and flexibility. Contact Julius Bloem for a detailed prospectus julius@businessconsultingnz.co.nz | 0277460073 www.businessconsultingnz.co.nz

BC NZ

Business Consulting New Zealand Building Business Success

Opportunity: Food & Beverage

café franchise Columbus Coffee is the accountant’s choice to put business experience to good use

ADDS UP

sking an accountant to help you evaluate a franchise opportunity is plain common sense – so when an accountant buys a franchise for themselves, it’s worth taking notice. That’s especially true when they are also experienced entrepreneurs, which is why it’s worth listening to Sharna and Mel Goundar (above), the new owners of Columbus Coffee in Riccarton. ‘It’s been a full-on few months since we took over in December 2021, but the franchise has been everything we hoped for, and more,’ Sharna says. ‘The numbers certainly added up.’ Sharna was an accountant in Nelson before he and Mel diversified into business with a string of grocery stores. ‘We sold those when I got a managerial opportunity with a Christchurch firm of Chartered Accountants. Then we had our first child, and I started my own accounting firm. After five years, Mel was ready for the stimulation of work once again. We felt that working for ourselves was more important than just working, so we started looking for opportunities that we could run together.’ Despite having no experience in the hospitality industry, Mel had always been a keen cook. ‘We considered many options, including a restaurant, but came to the conclusion that the hours were not suitable, especially with a young family, so our focus moved towards the café scene.’

The more we looked, the more we liked it By coincidence, the franchisee of the Columbus Coffee in Riccarton happened to be a client of Sharna’s previous accounting firm – and he was looking to sell. ‘We’d always been impressed with the franchise, and the more we looked, the more we liked it,’ says Sharna. ‘What struck us was how different the Columbus approach to its franchisees is – it seemed that support was always available. Nevertheless, we took an accountant’s approach to due diligence and spent three months going through the figures with a fine-tooth comb before we agreed to purchase. ‘The six-week training was very thorough, and our whole experience ever since has been that the whole franchise is very much “hands-on”. Mel and I know we can call any time and someone will be available to help us sort out any problem, whether major or minor. Tracey Bates, our Columbus Franchise Consultant is awesome, and COO Jon Hassall visits regularly and is on the end of a phone if need be. In fact, I’ve been increasingly impressed with the franchise ever since we started. ‘Columbus has such good systems, so much knowledge to draw upon, franchise.co.nz – PUTTING PEOPLE IN BUSINESS

and so much experience of helping people run successful operations. Mel and I may not be entirely conventional operators, but we learned a great deal from our grocery stores so what we do and how we run the café is highly complementary. Mel is front of house and chief chef, and can do anything required on-site. I handle the logistics, rostering and ordering, usually from my office at home. This has worked extremely well and enabled us to reach the high standards that Columbus Coffee is renowned for.’

Uniquely New Zealand The first Columbus Coffee opened on Auckland’s High Street 27 years ago. Its uniquely New Zealand approach has enabled the franchise to expand in cities and towns nationwide, with 76 cafés across high street locations and in Mitre 10 MEGA stores thanks to a unique partnership with the giant retailer. The brand’s popularity is evident from the fact that over seven percent of the entire population has signed up for the Columbus Rewards loyalty programme – a remarkable fan base. ‘Clearly we’ve built a brand that is as relevant as it is popular,’ says Jon Hassall. ‘Columbus Coffee is bigger, better and more innovative than ever, and by constantly developing initiatives to stay fresh, we have a system with which we can nurture any budding talent. Our formula of supporting our franchisees right the way through their journey clearly works – the fact that Sharna and Mel are able to run a fine business despite having had no previous hospitality experience is proof of that. They believed their experience and talents would go well with the successful Columbus formula, and that’s how it’s turned out. ‘If you are looking for a solid business opportunity, it’s important to choose something you can have confidence in. We have the experience to train and support you to build a business anywhere in New Zealand that you can be proud of. Investment levels start from around $350,000 +gst. ‘While some of our franchisees have a hospitality background, good business skills are just as valuable a qualification for taking on a Columbus Coffee café – as Sharna and Mel’s experience shows. ‘We have opportunities available right now in many parts of New Zealand, so make the most of your own experience and come and talk to us.’

Advertiser Info

Columbus Coffee www.columbuscoffee.co.nz Contact Jon Hassall P 0-9-520 1044 M 028 8500 1300 jon@columbuscoffee.co.nz

The grass is always greener

Ready to take your career to the next level? The grass is always greener with SmartGrass

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No industry experience required, we’ll make you an expert

Entry level investment with finance options available

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The synthetic grass industry is growing exponentially with the SmartGrass brand at the forefront. We are seeking to partner with driven people right now. Be your own boss and in total control of your financial future. We’ll support you to grow a solid, profitable business and you’ll never be caught short of work. To learn more contact Jack Kennedy: 027 822 9006 / jack@smartgrass.co.nz

SEE IF YOUR AREA IS STILL AVAILABLE www.smartgrass.co.nz/about-us/franchise-opportunities

Opportunity: Home & Building

SmartGrass creates the perfect lawn – and the perfect business – 365 days of the year

ALWAYS IN DEMAND T

here are no wintertime blues for the team at SmartGrass. Like its grass, the business rolls on the whole year through, no matter what the weather – or the economic climate. ‘After one of our driest summers ever, with people trying to keep their grass lawns alive at considerable time and expense, we now jump into our wet and cool period,’ says Jack Kennedy, managing director of SmartGrass. ‘These conditions are challenging for maintaining a functional and great-looking lawn: the grass struggles to grow, and brown patches soon turn to mud patches, which kids and pets soon bring inside the home – if they’re allowed on the grass at all! So the phone calls and email request for help are soaring, and we need franchisees to meet demand.’ SmartGrass is a Christchurch-based business that has been supplying and installing artificial grass lawns and sports courts throughout New Zealand for five years. ‘Franchisees have access to an exclusive product,’ Jack explains. ‘It’s not only more realistic than competing products – it drains five times faster, is three times stronger, lasts longer, and is 100 percent locally recyclable right here in New Zealand. But to get good results and a long-lasting surface, it’s a job best performed by a properly-trained professional. SmartGrass is the only franchise in New Zealand that specialises in installation, which adds up to massive growth potential for franchisees.’

A business with resilience Another key factor in SmartGrass’s success is the ongoing demand for the product through changing economic cycles. ‘Residential clients understand that what we provide is a long-lasting, secure capital investment in their properties,’ Jack says. ‘As well as offering reduced maintenance costs, SmartGrass adds a valued premium feature to promote when the time comes to sell. ‘The business model also has strength in the breadth of its markets. Demand comes from residential and commercial property owners, council and Government entities. We also partner with landscapers and builders. Artificial grass is a big trend overseas for many positive reasons, and now it’s fast gathering momentum in New Zealand.’

Great cashflow ‘This is a great cashflow business that, from our experience, can generate significant profits early on,’ Jack points out. ‘We expect franchisees to be comfortably profitable in year one, and to scale this significantly after two years.

DURING Proper installation by SmartGrass franchisees creates a premium feature that adds value

JOB DONE

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

‘This is achieved via a three-pronged revenue channel: a margin on product supplied; the installation fee for each new job; and regular maintenance, which provides an ongoing income stream. In addition, the franchise is so profitable because of its simplicity and relatively low overheads – for example, there’s no requirement for leased premises, and no need to hold high levels of stock.’ And the product has national appeal, with operations already established to prove the demand in Auckland, Wellington, Christchurch and Queenstown. Franchise opportunities are still available throughout the country (apart from Christchurch and Wellington) meaning big opportunities in some of the fastest-growing parts of the country.

For sales and businesspeople So who would make an ideal SmartGrass franchisee? Jack says he or she is likely to be a sales and/or business-oriented professional who can turn leads into contracts, and is highly motivated and well-connected in their community. He emphasises that this business is no side hustle. ‘It’s not a part-time business or something that can be initially run alongside other ventures. Franchisees need to focus on selling the product and coordinating the installation teams, and only pick up the tools if really needed. ‘We provide full training to make sure you get off to a flying start, so you don’t need previous experience in the installation of artificial grass or general landscaping. However, a love of DIY and good, practical problemsolving abilities are essential for making the most of the SmartGrass system.’ The franchise package includes: • Ongoing lead generation; • Commercial client relationship management; • Local and national marketing campaigns; • Social media, website and video content created and handled for you; • National business development, sales and trade exhibitions.

The green light ‘After five years, we have a lot of experience in this business and are confident that SmartGrass has what it takes to deliver for both clients and franchisees,’ Jack says. ‘Anyone who follows our system can do really well. ‘Contact me today to find out more. If our values align and you’re ready to get started, we’ll send you full disclosure documentation for you to review with your advisors. Should you be granted the franchise, we’ll arrange launch marketing in your area while you are being trained, then your new business will be Advertiser Info up and running – and generating SmartGrass revenue from Day One. ‘We have so much business coming in, and customer feedback has been so positive, that we know there is a bright future ahead. Call me now.’

www.smartgrass.co.nz Contact Jack Kennedy P 0800 TURF NZ M 027 822 9006 jack@smartgrass.co.nz

Franchise Association News

CHANGING TIMES The Franchise Association is helping franchisors and franchisees face the challenges of the future

ore top names have been confirmed for the National Franchise Conference. The event will be held at Te Papa, in Wellington, on 22-24 August, and the return to the capital will help raise the profile of franchising at Parliament. ‘The Leader of the Opposition, Christopher Luxon, will be speaking at the opening function, and we encourage franchisors and franchisees to turn out in force to emphasise the importance of the $37 billion franchise sector to the New Zealand economy,’ says Robyn Pickerill, CEO of the Franchise Association. ‘Titled Stronger together in a new normal, the Conference also has a wide range of valuable content to stimulate ideas and help you navigate the rapidly-changing business environment. The re-opening of the borders means our international speakers will be attending in person, and we’re particularly excited to be welcoming Ned Lyerly, the CEO of CKE Restaurants, which operates the giant Carl’s Jr. and Hardees brands with almost 4,000 restaurants in 42 countries. Ned has over 35 years of restaurant experience, especially in global growth. He’ll be talking about leadership, innovation and sustainability. ‘An addition to the programme is our CEO panel which will see franchisors discussing Values Based Leadership – how franchises are thinking about sustainable values, where they are placing their efforts, the visions they have and how they will get there. In another

Ned Lyerly will be a key international speaker at the Conference panel session, franchisors will share key learnings from sustaining franchisee performance and satisfaction through COVID and other recent challenges. A case study from Caci will take a longer view, looking at their 28-year franchising journey to become the market leader in the skin and appearance industry with over 70 locations throughout NZ. And the always popular Legal Power Hour is back, with franchise specialist lawyers offering updates on law changes affecting franchising. ‘So don’t be shy – book now and beat the rush for accommodation with our special conference rates.’ To find out more, go to https://conference.franchiseassociation.org.nz/

The big issues Sustainability is also the focus of a new category in the Westpac New Zealand Franchise Awards for 2022. This award recognises a franchise system that demonstrates ‘a clear holistic approach to sustainable development, and an understanding of why balancing economic growth, ecology, social progress and cultural sensitivity matter in this world.’ Entries are already rolling in for all categories, with registrations due to close 30 June. Submissions are due by 21 July, and the winners will be announced at the Awards Dinner in November.

Build a Flexible Career as a Business Owner and Make a Positive Educational Impact Enjoy every day on the job when building your business with LEGO®

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Join at low cost with an easy start up model & start operating immediately

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Join an established global brand with a dedicated local curriculum & marketing team

Receive support from a pandemic resilient team at the national support office

Create a fun and fulfilling career providing kids valuable STEAM skills, without all the headaches of building your own business from the ground up.

Contact Franchise Manager: Queena Lee at 021 463 778 or qlee@bricks4kidz.com

www.bricks4kidz.co.nz Franchise New Zealand

Winter 2022

Year 31 Issue 02

Robyn Pickerill, CEO of FANZ

If you don’t know, ASSK A new addition to the FANZ portfolio of member support has been the introduction of ASSK sessions – Affiliates Sharing Specialist Knowledge. These sessions are presented online and open to all members. ‘The presentations are topical to the market at the time and have proven to be extremely popular and well attended,’ says Robyn. ‘Special thanks to our members Duncan Cotterill, Gaze Burt, Jackson Russell Lawyers and Wynn Williams, who have successfully shared specialist knowledge to date.

REGISTRATIONS OPEN NOW

‘We also look forward to our face-to-face networking sessions and regional meetings resuming later in the year. Watch the events page on the FANZ website for more details.’

Shaping the future Part of the work FANZ does is to represent the huge and diverse franchise sector to Government and lawmakers, says Robyn. ‘Recently, our advocacy team has completed a submission in response to the consultation document: A Legislative Response to Modern Slavery and Worker Exploitation. ‘To be clear, FANZ regards breaches by any employer of employment standards, or examples of modern slavery, as abhorrent. Consequently, in concept, FANZ supports the Consultation Document’s primary and secondary objectives. But we do have some serious concerns regarding the feasibility, effectiveness, fairness, and consequences of the current proposals, though. ‘We feel the new laws as proposed will impose considerable compliance obligations and costs on businesses. While large businesses have the systems, processes, and resources to deal with those, most franchisors in New Zealand are SMEs with small teams and will struggle to find the resources necessary.

Proudly advancing excellence in franchising

‘Many SMEs will face onerous obligations where they will be too small to get information on what is happening in their supply chain or to influence what is happening overseas. The proposed regime goes too far and will be unduly onerous for most SME businesses. ‘The use of graduated responsibilities is a sensible and proportionate response to ensure that what will be significant compliance costs and obligations apply only to the “larger end of town”. This should apply to all of the new laws – as is the case in many overseas jurisdictions. FANZ also considers that it would be beneficial to align our modern slavery regime with Australia’s modern slavery laws.’ Modern slavery is another of the topics being discussed at the Franchise Conference in August. See the full submission by FANZ in the Members’ section of the website.

New members FANZ offers a variety of benefits to members, who include franchisors, master franchisees, franchisees and service providers. The latest members to join are: • Bay Air • Navigation Homes • Conveyancing Shop Lawyers • CFI Finance Contact FANZ (details below) for more information on the benefits of membership. FANZ members are clearly marked in the Directory at the back of this magazine.

Events Calendar For up-to-date details of what’s going on around the country please visit the FANZ website at www.franchiseassociation.org.nz, email contact@franchise.org.nz or phone 0-9-274 2901.

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Join NZ’s most business! Caci is a home-grown, Kiwi franchise business with over 27 years’ experience, 70+ clinics throughout NZ that revolutionised the beauty industry and continues to lead the skin and appearance market today. Chances are, if you’re reading this right now, you’re looking for a sign.... this is it! Ditch working for someone else, be your own boss! You could be Caci’s next franchisee. Keep reading as we give you the 101 on owning a Caci clinic. What are the benefits of owning a Caci? Caci are proud to be NZ owned and operated with over 27 years of experience, Caci is New Zealand’s biggest group of skin clinics from Kerikeri to Invercargill! With Caci, you can feel confident investing in a household name that New Zealanders love. Caci recently scored 89% for brand awareness amongst all clinic brands evaluated – the highest score! Being a part of an established franchise also means you have access to systems that are proven to work, and you can enjoy the support of people who are there to make sure you succeed. With Caci’s unique and proven business model, more than 64% of clinics have sales in excess of $1million annually. Results are largely determined by motivation, efforts and the abilities of Caci franchisees, but over the years, Caci have mastered what is needed to

come out on top, and have built a support package that provides everything needed to set up and maintain successful, beautiful businesses. What kind of support would I have access to? Caci franchisees receive dedicated support including marketing, sales, accounting, technology, and a purpose built Training Academy. The support team is committed to providing clinics with comprehensive training in the franchise system, helping clinics get established, maintaining open communication, negotiating ‘bulk’ deals, monitoring clinic success and offering human resource support. What locations and opportunities are available? With over 70+ clinics, Caci are well on their way to making their offering accessible to all corners of New Zealand. Caci currently have opportunities in Auckland, Whakatane, Rotorua, Thames, Te Kuiti, Greymouth, Timaru, Oamaru and Southland. The team at Caci are always happy to discuss thepotential for a franchise in other areas!

And from time to time, existing clinics may come up for sale. If there is a particular clinic or region you are interested in, you are welcome to make a confidential enquiry.

#TeamCaci Meet Jess Caci Masterton & Upper Hutt Clinic Owner / Registered Nurse Can you tell us a bit about your Caci journey since you’ve been working here? My favourite part is being a nurse and clinic owner, I love treating and seeing my customers. I absolutely love the atmosphere, so much that I have opened another clinic in Upper Hutt. Since opening Caci Masterton over the first 6 months we doubled the memberships in clinic, it is awesome to watch Upper Hutt grow as well! What makes owning a Caci clinic so rewarding for you? The environment! From staff and customers, the whole Caci Support Office team and the rest of the Caci group across New Zealand. It’s amazing to feel like I’m never on my own, there is always someone for support or willing to help each other. I reckon my customers can also feel that Caci is a great group! #TeamCaci

Okay, I’m interested! What’s next? Get in touch with the team at Caci. Visit caci.co.nz/franchising or email franchisesales@fabgroup.co.nz to find out more.

Opportunity: Auto Services

FOOT TO THE FLOOR Touch Up Guys needs franchisees for new and existing businesses around NZ

onny Singh bought his Touch Up Guys franchise in Hawkes Bay in 2021 and, despite the chaos of Covid, has been amazed at the amount of work available to him. ‘There’s more than enough work here just among car dealerships, without even advertising to private owners,’ he says. ‘It’s been so busy I planned to add a second van as soon as possible.’ That was before his parents became ill – now Sonny and his wife are returning to India to take care of them, so he’s sadly putting the franchise on the market. It means the established (and highly profitable) area of Hawkes Bay is available to a new owner, along with new locations throughout the country. Touch Up Guys is a mobile service that repairs bumper scuffs, stone chips, scratches and other damage to virtually any vehicle. As Martin Smith, New Zealand franchisor for Touch Up Guys points out, the evergrowing number of vehicles means increasing demands on current operators and big opportunities for new franchisees in many parts of the country. ‘As Sonny quickly discovered, most current franchisees could work 12 hours, seven days a week – but employing someone to operate a second van means you don’t have to work all hours to make a very good living indeed. ‘You don’t need experience – our highly-advanced equipment makes colour matching a straightforward process – and there’s intensive training to teach you the specialist systems and techniques. All you do need is an eye for detail and the confidence to sell your services when you first get started.’

NZ’s Favourite Milk! We’re looking for motivated, ambitious, sales focused business people to join our team! Owning an Anchor Franchise is a highly sought after opportunity with 50 Franchisees delivering millions of litres of milk per year! If you are fit, enthusiastic, commercially savvy, with a passion for business we would love to hear from you. Please email us today: Shannon.Davidson@Fonterra.com

NZ’s most loved dairy brands! Strong support National distribution Franchise opportunities starting at $750k franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Sonny Singh: sad to sell

Nine-to-five hours Sonny joined Touch Up Guys after running a taxi for 22 years. ‘Nightshifts left little time for my family, so I’d been looking for more of a “nineto-five” job. A friend was working for the local franchisee, Jason Sinclair, who was retiring after 26 years and, as I’ve always had a passion for cars, it felt like the right fit for me. ‘After spending time in Auckland with Martin and the paint supplier, and then learning on-the-job with Jason, I started on my own in September 2021. The support has been excellent and I have been making good money ever since. The potential of this business is simply huge, and I’m sad to sell it, but family comes first.’ A complete Touch Up Guys package for a new franchisee involving marketing, equipment, training and van costs between $88,000 and $120,000. ‘A van can be leased or bought hence the price range,’ Martin explains. ‘Right now, we have opportunities for guys and girls all over the country, and an even bigger opportunity in Hawkes Bay where we need someone to take over from Sonny – and put on that second van. ‘So if you’ve got the energy and enthusiasm to build a great business in a constantly-growing market, call me – let’s talk Touch Up Guys.’

Advertiser Info

Touch Up Guys www.touchupguysfranchise.co.nz Contact Martin Smith P 0800 286 824 M 021 721 430 martin.smith@touchupguys.co.nz

Childcare Fun

We are looking for people who are business minded, ready to support a great team of staff and share in our Just Kidz passion for quality Early Childhood Education and Care. • Each JUST KIDZ centre is purpose-built, often within new developments where there will be a ready demand • High quality facilities and resources are put in place right from the start • Investment level $700,000 plus, subject to location

Contact: Vanessa Henry Vanessa@justkidz.co.nz 021 204 3410 www.justkidz.co.nz

y S tunit S REppor W! P OP o NO ST lands able h vail c a a Be 65

Franchise Management

Visas to cost franchisee employers more.Why? Simon Lord looks at what lies behind the decision

he new Accredited Employer Work Visa (AEWV) scheme is aimed at rebalancing New Zealand’s system for employing workers from overseas. It requires businesses wishing to employ migrants on visas for up to three years to first register as accredited employers. Those wishing to employ immigrants under the scheme must pay at least the NZ median wage of $27.76 per hour (unless the role is on an exemption ‘green list’) and show that they cannot find suitable New Zealanders first. The scheme will see franchisee-owned businesses being charged $1980 for accreditation under the scheme, versus the $740 charged to non-franchised businesses. This follows a 2019 review of temporary migrant worker exploitation by MBIE which suggested that certain business models and practices can facilitate or hide exploitation. These include subcontracting and franchise business models.

Why are franchisees being singled out? The 2019 briefing document from MBIE to Government made particular reference to Australia’s 2016 inquiry into temporary migrant exploitation, and the high profile cases of systematic exploitation by certain franchisees within the 7-Eleven, Domino’s and Caltex chains there. It commented that, ‘Although New Zealand has not observed exploitation in a franchising context … to the same extent observed in Australia, the general risk factors remain present.’ The document goes on to say, ‘The Labour Inspectorate introduced a “franchise” tag to its case management system in November 2018, providing an indicative sense of the number and outcomes of investigations into franchisees. The data suggests that between December 2018 and June 2019, 51 investigations were completed of which breaches were found in 28 … Work to verify the accuracy of this information is due to be completed in due course.’ What is not clear is whether the 28 breaches were all actually examples of systematic exploitation, or misapplication of minimum wage or holiday pay rights (the notoriously complicated Holidays Act is itself under review, having caught out everyone from McDonald’s to the NZ Police – and even MBIE). Certainly, there were a number of cases of deliberate exploitation by franchisees within liquor retail franchises, which we reported on our website at the time. However, the new rules are being applied across the board to all franchises, whether in retailing, home services, business-to-business or education.

Specific risk factors ‘Franchising has been identified through the migrant exploitation review as a business model that has specific risk factors for migrant exploitations,’ Andrew Craig (Manager – Immigration Policy – Skills And Residence for MBIE) wrote in an email. ‘It is an accessible entry model to people who are new to business and who do not have experience in navigating New Zealand employment law. The franchising relationship also means that franchisees have less control over some operating costs which can increase incentives to cut costs by driving down pay and working conditions.’ He continued, ‘In addition, a number of other migrant exploitation risk factors are prevalent among franchise businesses in New Zealand. The Franchising New Zealand Survey 2017 reports that: • Franchise units are largely based in industries associated with lower-paid

work. According to the survey, units in administration and support services, retail trade (non-food), and accommodation and food retail made up 68 percent of franchising units. Statistics New Zealand’s industry earnings data show that these are the industries with the lowest median earnings. • Around half of franchisors reported that at least 51 percent of their franchisee business units were owned by migrants, suggesting a higher likelihood of co-ethnicity and less experience of New Zealand employment law, both of which are risk factors for migrant exploitation. • 59 percent of franchisors reported that a lack of franchisee equity was a problem in relation to growth finance, and 34 percent reported franchisees experienced problems accessing funding. There is a risk that these cost pressures may flow down to employees. And Mr Craig concluded, ‘While these risk factors can also be found in nonfranchise businesses, in isolation, they do not necessarily justify additional accreditation standards. However, when combined with the risk factors inherent in the franchising business model, it was decided that additional accreditation standards are warranted to manage these risks.’

One rule for all In a follow-up interview with Franchise New Zealand, Mr Craig said, ‘We’re not saying that all franchises are a risk. Some franchise chains do a lot to support their businesses, other ones don’t do so much. We looked at different ways of cutting the risk profile and at the end of the day it was what was the easiest way to keep it simple to administer. ‘In the first year of operation, it also gives us an opportunity to have a look at issues that can inform our judgment about how to tweak these accreditation standards in the future. It might come out that we’re not seeing much issue from franchises but we’ll keep an eye on that over time. We haven’t fully scoped it out yet but we’ll be talking to the Labour Inspectorate guys who will be doing assessments about what data they record and are franchises showing up as a higher proportion of instances when they actually go out and look in practice? ‘When we carried out the migrant exploitation review, only 20 percent of submissions were opposed to the application of this scheme to the franchise business model.’ We asked Mr Craig if franchises with a good track record of franchisee employers might be able to get a group exemption from the additional costs. He said, ‘At the moment, there is no exclusion possible for certain franchise groups, but as we look through the data from the site visits, we’ll review the settings in a year or so’s time and see what they look like, and we can make informed decisions.’

Industry leaders taking a stand In September 2021, the Labour Inspectorate commented, ‘The Labour Inspectorate has been engaging with a group of liquor retail and supply leaders, including Liquorland, Super Liquor, The Bottle-O, DB, Lion and Asahi, to share ideas and information about worker exploitation within the sector, and how to work collectively and individually towards fixing this issue. ‘It is encouraging to see industry leaders taking a stand against exploitation and taking proactive steps to lift employment law compliance. For example, Super Liquor exited the stores run by Nekita Enterprises from their brand and have taken steps to better monitor compliance within their franchise network.’ In general, franchisors have a history of acting quickly where abuses have been reported. Franchisees run independent businesses and make their own employment decisions, although they are of course required to act within the law at all times – not to do so is commonly grounds for termination of the franchise agreement. However, providing employment advice, oversight or systems could see franchisors drawn into employment relationships over which they have little or no control. Mr Craig advised that there had been ‘some push-back’ against imposing stronger obligations on franchisors, ‘but as we go through the data, we’ll be looking at it.’

How will the scheme apply? The ‘green list’ for high-skilled, hard-to-fill occupations includes sectors such as construction and engineering, health and social services, ICT, electronics and telecommunications; primary industries and science, agriculture and trades. There are also temporary exemptions to the median wage threshold for certain roles in the construction, infrastructure, tourism, hospitality and care workforce sectors (see below). Employers wishing to hire people on AEWVs must apply for either Standard accreditation (for up to 5 migrant workers) or High-volume accreditation (6 or more workers). However, franchisees and employers who place migrants with Franchise New Zealand

Winter 2022

Year 31 Issue 02

controlling third parties must meet additional requirements, although there is no limit on the number of AEWV workers they can hire. These additional requirements state that franchisees: • Must have been operating for at least 12 months as a franchisee; and • Must show that at least 15 percent of their workforce are New Zealanders or residents who have 30 hours of work a week. Under the policy, a business is considered a franchisee employer if: • They have purchased the right to use a pre-existing business system created by a third party; • They have a business that uses a brand, trademark, advertising, marketing channels, or a commercial symbol owned by that third party; • That third party business controls certain activities or structures within their business as set out through an agreement, operational guideline or a ‘terms and conditions’ document. Franchisees and ‘third party’ employers are also required to seek renewal under the scheme after 12 months rather than the 24 months granted to all other employers. It is these additional conditions that result in franchisees being charged more than twice the standard accreditation fee – a difference MBIE says is because of the higher level of assessment required, which it is obliged by law to pass on to applicants.

Resales an issue At a recent webinar with representatives of MBIE, franchisors raised several questions about how the scheme would actually work in practice. A longstanding concern about what happens to AEWV employees if a franchise changes hands during the period of their visa from an accredited franchisee to a non-accredited one has been partially answered. The advice given at the webinar was that the new franchisee would not lose any employees they have, but would not be able to employ any new workers under the AEWV scheme until they have met the 12-month qualification period and received accreditation. However, if a resale happens to a non-accredited franchisee, and an employee has less than 12 months remaining on their visa, then the employee will have to find another role with an accredited employer ‘or return home’.

Will the new scheme make a difference? Dr Christina Stringer of the University of Auckland Business School is coauthor of a 2019 study on Temporary Migrant Worker Exploitation in New Zealand which has informed the MBIE. The research included semi-structured interviews with temporary migrant workers who have been exploited, as well as stakeholders with key insights into the exploitation of temporary migrant workers in New Zealand. In total, 131 interviews were conducted. The study contains some appalling examples of worker exploitation, including one where the employer was a multiple franchisee. Does Dr Stringer believe the AEWV scheme will make matters better? Not necessarily, it appears. ‘The problem is that employer-sponsored visas create the conditions for exploiting workers – they make the employee very dependent on an employer. Migrants don’t necessarily have insight into their employment rights in New Zealand, and they believe what their employer tells them. ‘Personally, I think that employer-sponsored visas are a major concern. There’s a flaw in the system and some employers take advantage of that. And it’s not only the employer: it can sometimes be the migrant that creates conditions because they want to stay in New Zealand and so they will offer their employer a large sum of money to have a job so that they will qualify. ‘International research highlights that the linking of an individual migrant to an employer creates a precarious situation.’ A review of the Accredited Employer Work Visa scheme is expected in 2023, after the scheme has been operating for a year.

More information Links to all the following articles and resources can be found on our website at www.franchise.co.nz/articles/3490

LISTEN before you buy

All franchise agreements put a lot of power in the hands of the franchisor. Whether a franchisor uses that power wisely or carelessly comes down to their character. Their character will have a huge impact on your experience as a franchisee and may be the most important thing you should assess before buying a franchise. It’s also the hardest thing to assess. But you can learn a lot by asking smart questions of other franchisees and listening closely to how they answer. Ask about how the franchisor communicates and how they act when challenged or wrong, how they introduce change, how they respond to franchisees struggling under personal circumstances and how they demonstrate that they have their franchisees’ best interests at heart. Listen to what is said, how it is said and what is perhaps glossed over.

LOOK BEFORE You’ll begin to get a sense YOU of how LEAP things really operate in that franchise system.

Franchising is a powerful way of doing Michael Bright business, but the same forces that make Specialist Franchise Lawyer franchising great also create vulnerability 021 2666 395 and risk. We know what works, what doesn’t, and how to respond to the issues that arise. We help with: · Assessing franchise opportunities · Advising on franchise agreements and other contracts · Franchise sales and purchases · Dealing with difficult situations

• MBIE Briefing – Temporary Migrant Worker Exploitation Review: Business models and practices

FRANCHISE LAWYERS

• 2019 Study – Temporary Migrant Worker Exploitation In New Zealand • Details of the AEWV scheme and how to apply as an employer • Roles exempt from the median wage threshold • Productivity Commission report on immigration franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Auckland Phone 09 303 3764

North Shore Phone 09 414 9800

www.gazeburt.co.nz

Westpac Directo Over 275 different franchises What does it cost?

What’s available?

Who do I contact?

description

FANZ

industry

number in NZ, globally

company

investment from

Franchise and Business Opportunities page number

A-B

How many are there?

What do they do?

get more information

0800 Sunshade

Home & Building

$25,000

0800 Sunshade are designers, manufacturers and installers of outdoor weather protection products.

4 4

P 0-6-876 9675

9Round

Health & Fitness

$200,000

Total body results in a quick, convenient kickboxing and functional fitness workout.

10 700+

M 0061 27 672 2312

AA Auto Centre

Auto Services

$150,000

Become a premier provider in the vehicle service, repair and inspection market.

37 37

P 0-9-966 8704

Leisure & Education

$30,000

New Zealand’s leading driver training organisation seeks motivated driving instructor franchisees.

120 120

P 0800 723 239

Home & Building

$72,500

Proven international franchise operating in 19 countries around the world. The house inspection industry is rapidly growing with pre-purchase inspections, P testing, asbestos testing, maintenance inspections, Healthy Homes and Safe & Sanitary reports. We are now looking for further inspectors nationwide.

18 200+

John Goodrum M 021 945 140 E john.goodrum@abuyerschoice.co.nz W abuyerschoice.co.nz

Accessman

Home & Building

$1,000,000

New Zealand’s leading hire company supplying scissor lifts, cherry pickers and knucklebooms. There are exciting new franchise options available throughout the North Island. A unique opportunity exists for the right person to work their way into a franchise ownership role.

8 8

Lena Harrington P 0-3-341 3566 M 021 361 622 E franchises@accessman.co.nz W accessman.co.nz

ActionCOACH New Zealand

Business & Commercial

$49,500

Be in control of your own future, with the ultimate in career fulfilment.

12 1000+

M 021 0286 9636

Active+

Health & Fitness

$20,000

North Island-wide chain of physiotherapy and rehabilitation clinics, offering multi-disciplinary services of physiotherapy, occupational therapy, pilates and exercise rehabilitation, ACC rehabilitation contracts, health and wellness services. Operating since 1990. Previous health services experience preferred.

22 22

Mike Bignall P 0800 224 486 M 021 1672 888 E mike.bignall@activeplus.co.nz W activeplus.co.nz

Altitude Pole & Fitness

Health & Fitness

$125,000

Altitude Pole offers pole dance and fitness-based classes at professional, boutique studios around the country. Creating communities, confidence and strength.

11 11

Karry Summers P021 880 345 E hq@altitudepole.co.nz W altitudepole.co.nz

Food & Beverage

$750,000$1.2m

Market leader in the sales and distribution of milk products and beverages throughout New 50 Zealand including Anchor, Primo, Zing, Mammoth Supply Co, Fresh N Fruity, De Winkel, 50 Country Goodness, Mainland, Kapiti, CalciYum and Eon. National franchise structure operating since 1992 offering exclusive territories.

Shannon Davidson E anchorfranchise@fonterra.com W anchor.co.nz

Health & Fitness

$300,000$650,000

Leading 24/7 fitness franchise. Proven systems, voted one of the top global franchises.

46 4000+

P 0-7-974 4589

Business & Commercial

$20,000

Aramex, formerly Fastway Couriers, is an award-winning franchise system that provides local and national courier and freight services at competitive prices. Over 35 years’ experience, multiple industry awards and franchisees across New Zealand, Aramex is one of New Zealand’s most successful and trusted freight companies.

275 1600

P 0-6-833 6333 E recruitment@aramex.co.nz W aramex.co.nz

Armstrong Smarter Security

Business & Commercial

$150,000

Armstrong for smarter security. Retail and mobile locksmith and alarm specialists.

18 18

P 0-9-415 0585

ASWEFA

Business & Commercial

$145,000

ASWEFA provides industry training on forklifts, wheels, tracks, rollers, EWP and dangerous goods. Make a difference by creating “A Safe Working Environment For All – ASWEFA!” The perfect franchise opportunity for a team leader, supervisor, tradie coming off the tools, or someone with HR experience.

2 2

Treena Myers P 0800 279 332 E franchising@aswefa.co.nz W aswefa.co.nz

At Your Request Franchise Group

Home & Commercial

$14,000

NZ’s premium home, commercial and lawn service franchise system.

200 200

P 0800 297 297

Auto services

P.O.A

New Zealand franchise Autoblast has perfected a new method for vehicle underbody rust removal and rust prevention. We are seeking partners who firstly believe in customer service excellence, and who have an appreciation for all things automotive and their aesthetics.

1 1

David Kirkham P 094 443 6574 E david@autoblast.co.nz W autoblast.co.nz

Baby On The Move

Retail

$350,000

Specialising in rental and sales of baby and toddler car seats and other products.

14 14

P 027 472 7040

Bakers Delight

Food & Beverage

$150,000$400,000

With over 30 years of experience, Bakers Delight is a successful franchise business with a growing network of over 700 bakeries spanning across four countries. Bakers Delight has a proven business formula which provides comprehensive training and on-going support.

27 700+

P 0800 225 388 E franchiserecruitment@bakersdelight.com.au W bakersdelight.com.au

BarberShopCo

Health & Beauty

$50,000

Step into the fast-growing men’s grooming industry. We’re looking for people and leadership skills, above industry knowledge. Our tried and tested blueprint plus ongoing support will help you deliver a world-class experience in your local community, while building capital value in your own business.

25 25

Adam Johanson P 022 046 3372 E adam@barbershop.co.nz W barbershop.co.nz

Bark Busters

Pet Education

$22,000$30,000

Love dogs? Join our Bark Busters team. We need you in Auckland.

5 275

P 00614 3980 3078

Bay Air

Home & Building

$40,000

Bay Air provides commercial and residential solutions for all heating, air-conditioning and ventilation needs. The heat pump industry is forever expanding. Complete with low start-up and running costs, plus full head office support, you will be up and running quickly in your own business.

2 2

Anthony Goddard P 0800 229 247 M 027 212 1161 E admin@bayair.co.nz W bayair.co.nz

AA Driving School A Buyer’s Choice Home Inspections

Anchor Franchise

Anytime Fitness Aramex

Autoblast

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand

Winter 2022

Year 31 Issue 02

tory of Franchising 68 Franchise and Business Opportunities

79 Specialist Advisors

81 Other Services

Looking for a business opportunity but don’t know where to start? Choose by industry

Choose by investment

Note

Choose by type

The ‘Investment’ figures quoted in the fourth column are for guidance only and may not include GST, equipment, working capital or other items unless specifically included. You should confirm such items direct with the franchise concerned.

Listing information is supplied by that particular entity. The symbol in the FANZ column denotes a member of the Franchise Association. You are advised to confirm the accuracy of the listing and the membership status of any entity. Neither the sponsors of this Directory nor FANZ nor the publisher accept liability for any omissions or errors.

The description contains a brief description of the franchise and may include information on the type of people the opportunity is best suited to. More information can be found online at www.franchise.co.nz

description

FANZ

industry

number in NZ, globally

Franchise and Business Opportunities investment from

company

page number

We have divided all the opportunities into ten main industries. Just look down the third column to select the type of business you are interested in. You can also search the Directory by industry online at www.franchise.co.nz

get more information

Bedpost

Retail

$150,000

New Zealand’s premium specialist bedding and bedroom furniture retailer with a focus on superior customer service, top brands and expert advice. Looking for motivated owner operators passionate about selling and providing a high level of customer service.

16 16

Graeme Doak M 021 665 923 E graeme@bedpost.co.nz W bedpost.co.nz

Beds R Us

Retail

P.O.A

Join NZ’s largest independent bedding group. Franchise opportunities available with full support.

46 46

P 0-9-972 3022

BiForm Solid Composite Decking

Home & Building

$55,000

BiForm Solid Composite Decking offers an environmentally friendly, low maintenance, alternative to traditional hardwood timber. Strong presence in the industry in a market with growth potential. Offers composite decking, screening, and flooring solutions. Operating successfully since 2004. Full training provided.

3 3

Tau Aupa’au M 021 640 006 E tau@biform.co.nz W biform.co.nz

7 7

Brad Jacobs P 027 263 333 E brad@birdonawire.co.nz W birdonawire.co.nz

Bird On A Wire

Food & Beverage

$450,000

Bird on A Wire strives to be NZ’s number one local chicken restaurant where good vibes are free range only! Our Bird HQ team drives this culture by ensuring all partners and team members are trained and ready to provide the best customer service possible.

Black & White Coffee Cartel

Food & Beverage

$250,000$450,000

Join the third wave of coffee today. Exciting opportunities to join NZ’s rapidly growing 12 first micro-roasting coffee company franchise. Offering turn-key cafés with a competitive 12 operational model. Full training and support provided. We have brought the independent coffee shop to the masses.

Tony Yin M 022 630 6622 E tony.yin@blackandwhitecoffee.co.nz W blackandwhitecoffee.co.nz

BoatsmartHQ

Auto & Marine Services

$20,000

Unique franchise opportunity to manage a fleet of marina or drystack-based boats.

9 9

M 021 173 0938

Breakers Restaurant

Food & Beverage

$100,000$450,000

Relaxed, NZ beach-themed family restaurants. Fast and affordable dining since 1997.

8 8

P 0-6-834 0537

Leisure & Education

$75,000

Be part of an established and globally awarded children’s education franchise. Over 10 years, Bricks 4 Kidz has developed a unique and inspiring business model. Make an impact on our future generations and receive the support of training, resources and expertise. Come build with us!

8 750

Lorraine Yu P 0800 LEGO4K M 021 222 6033 E lyu@bricks4kidz.com W bricks4kidz.co.nz

Brumby’s Bakery

Food & Beverage

$300,000$450,000

Brumby’s has been part of the New Zealand bakery market for over 20 years and is a refreshing offer from your standard independent or local supermarket. Thanks to extensive market research our current business model is a vast improvement with vibrant branding.

6 250+

Andrew Morgan P 0-9-973 4823 M 022 419 3156 E andrew@ccbs.co.nz W brumbys.co.nz

Budding Ideas

Business & Commercial

$25,000

100% NZ owned, specialising in the hire of artificial flower displays.

2 2

P 0-9-390 8979

Food & Beverage

$150,000$250,000

Turn your passion for delicious healthy food into your own business with Bun Mee Kiwi. Capitalise on this highly popular Vietnamese sandwich eatery with a Kiwi twist. Established, proven systems with a committed, passionate franchisor supporting you. Life’s too short for S#!t food.

1 1

Mark Isaaka/Nicola Bow M 027 265 8444 M 022 194 8747 E mark@bunmeekiwi.co.nz E nicola@firstfranchise.co.nz W bunmeekiwi.co.nz W https://bit.ly/3ISyIGD

BurgerFuel

Food & Beverage

$500,000

BurgerFuel is a leader in the gourmet burger market, dedicated to serving high quality burgers in an atmosphere as charged as the food. Combined with fun and irreverent marketing campaigns BurgerFuel creates the perfect environment for franchisees to grow and enjoy their business.

56 79

Murdoch Ball M 021 954 632 E franchising@burgerfuelgroup.com W burgerfuel.com/nz

Burger Wisconsin

Food & Beverage

$150,000$250,000

At Burger Wisconsin, it’s always been about the food. Now is an exciting time to join us, with new sites planned throughout New Zealand and an existing store refresh programme underway. It’s a gourmet opportunity for operators with good taste.

24 24

Brittany Jackson P 0-9-973 4559 E franchising@mrhltd.com W mariposa.nz

Business Buddy

Financial Services

$45,000

Calling all CA’s and CPA’s - we want you.

2 2

P 0800 283 399

Bricks 4 Kidz

Bun Mee Kiwi

Business Consulting New Zealand

Business & Commercial

$68,250

New Zealand’s national business consulting franchise. Highly profitable and flexible lifestyle opportunity with all training, systems and support provided. Seeking experienced and committed professionals who want to help business owners succeed.

8 8

Julius Bloem P 027 746 0073 E julius@businessconsultingnz.co.nz W businessconsultingnz.co.nz

Caci

Health & Beauty

$150,000$300,000

At Caci we love what we do! Helping New Zealanders with what we call ‘skin confidence’. Now is your chance to join the team, become a Caci clinic owner and enjoy the benefits of being part of a successful New Zealand business.

63 63

Penny Chapman P 0800 266 119 M 021 959 933 E penny.chapman@fabgroup.co.nz W caci.co.nz/franchise

Café2U

Food & Beverage

$82,000$160,000

Follow your dream of business ownership with the support of the world’s largest mobile coffee van franchise in the fast growth coffee industry. Café2U provides opportunities for small business entrepreneurs to deliver great coffee and food to businesses, events, and functions.

11 240+

Andrew Morgan P 0-9-973 4823 M 022 419 3156 E andrew@ccbs.co.nz W cafe2u.co.nz

Café Botannix

Food & Beverage

$480,000

Contemporary deli cafés serving organic coffee and food options in Palmers garden-centres.

4 4

P 021 483 500

Cambridge Homes

Home & Building

$150,000

Offering driven, motivated people the opportunity to become a Cambridge Homes franchisee.

7 7

M 021 409 763

Carl’s Jr.

Food & Beverage

$1,000,000

We are looking for enthusiastic franchisees to join the Carl’s Jr. team.

18 1300+

P 0-9-525 8700

Search the Westpac Directory of Franchising at www.franchise.co.nz

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Carpet Court

Retail

$250,000

New Zealand’s largest flooring retailer. The size of the Carpet Court group means that Carpet Court franchise partners benefit from the advantages of scale when it comes to all aspects of business, including buying power, marketing, product range and other business support services.

57 57

Colin Jones M 027 453 4876 E support.office@carpetcourt.nz W carpetcourt.nz/careers

Cartridge World

Computer

$100,000$125,000

The largest, most experienced printer cartridge refilling company worldwide. Franchisees operate from retail premises, refilling cartridges, retailing new cartridges and other printer consumables. Easily learned, full training provided. Includes stock, plant, training and licence fee. We stand behind our product with a 100% satisfaction guarantee.

43 1650

Craig Watson P 0061 1300 767 223 E cw@cartridgeworld.com.au W cartridgeworld.co.nz

Cash Converters

Retail

$650,000

Looking for an exceptional return on your investment? We’re New Zealand’s favourite place to buy and sell, the world’s largest second-hand dealer and market leader in short term credit services. With more than 700 stores internationally you’ll be buying a tried and tested, well respected brand.

28 700+

Colin Mahoney P 0-9-281 7334 E enquiries@cashconverters.co.nz W cashconverters.co.nz

Cavalier Homes

Home & Building

$25,000$55,000

Cavalier Homes is a progressive and innovative franchise residential building company.

New 10

P 0800 228 254

Central Landscape & Garden Supplies

Home & Building

P.O.A

Landscape and garden supply yards providing bulk and bagged products. Pick-up and deliveries. Will suit hands-on owner operators with a passion for excellent customer service who take pride in customer satisfaction. Well-established Warkworth franchise currently for sale – enquiries welcome.

9 9

Mike Armour P 0-9-273 5352 M 0274 506 639 E mike@centrallandscapes.co.nz W centrallandscapes.co.nz

Champion Travel Referral Agents

Travel

$51-$4500 Unique business opportunity for entrepreneurial travel lovers. Referral agents earn up to 10% commission rebates on personal and referral travel bookings made under contract. Also now includes pet insurance – especially useful for travellers. Affiliated with helloworld and Allianz. ‘It pays to book Champion Travel!’

8 8

Maxwell Burns P 0-6-843 6280 M 021 0220 2220 E info@championtravel.co.nz W championtravel.co.nz

Cleancorp

Home & Commercial

$25,000

Cleancorp offers home cleaning and commercial cleaning franchises. Seeking committed people to deliver great service. We source and acquire commercial cleaning contracts for our franchisees who are provided with full training, ensuring the same professional standards are offered to all customers.

105 105

Loraine Fitzgerald P 0-9-304 0599 M 021 944 636 E loraine@cleancorp.co.nz W cleancorp.co.nz

Clean Planet

Business & Commercial

$20,000

Clean Planet, environmentally better for you and your customers. No selling, no invoicing, we do it for you. Well-established and growing strongly throughout regional New Zealand. Now looking for master licensees and franchisees. Work for yourself with the support of our proven processes and systems.

130 130

Tony Pattison P 0-9-622 0828 E tony.pattison@cleanplanet.co.nz W cleanplanet.co.nz

Clean Rite

Home & Commercial

$15,000$55,000

Home and commercial cleaning – no job is too big or too small.

21 21

P 0800 101 216

Business & Commercial

$14,600

An established, award-winning franchise with nearly 300 franchisees operating throughout NZ. This cleaning franchise offers quality cleaning at competitive prices. Franchisees utilise the well-developed systems and technical expertise to become successful business owners. Comprehensive training, equipment, uniform, business cards and provided.

280 1000

Greg Paget P 0800 800 055 E gregpaget@cleantastic.co.nz W cleantastic.co.nz

Cobb & Co.

Food & Beverage

$500,000

Welcome back to Cobb & Co., New Zealand’s original restaurant chain. With unbeatable brand 8 recognition, enviable buying power, proven profitability and on-going support from Cobb Group, 8 it’s not hard to see why owning a Cobb & Co. is a special opportunity.

Ben Gower P 0-7-281 1197 M 0204 1007 007 E ben@cobb.co.nz W cobb.co.nz

Coerver Coaching

Education

$65,000

Globally recognised as the world’s number one soccer skills teaching method, our programmes 1 enhance the technical skill level of players aged 3-16. Join the Coerver NZ journey and 50+ combine work with your passion! Full training and support provided from a coaching and business perspective.

Shannon Thomas M 021 861 671 E shannon@coerver.co.nz W coerver.co.nz

Coffee Culture

Food & Beverage

$350,000+ Coffee Culture is the South Island’s leading boutique group of coffee shops. We’re currently expanding and need passionate coffee lovers to join us. With over 22 years’ experience, we offer support and training that’s second to none.

Coffee News

Business & Commercial

$8,000$15,000

Local publication Coffee News has been a staple in our New Zealand hospitality venues for 23 over 20 years. We currently have new opportunities in Hamilton, Gisborne, Hastings, New 569 Plymouth, Palmerston North, Masterton, Wellington CBD, Nelson & Timaru. Existing franchises available in Auckland, please apply.

Rudy Kokx P 0800 22 77 82 M 021 421 346 E rudy@coffeenews.co.nz W coffeenews.co.nz

Coffix

Food & Beverage

$100,000

Offers exceptional Fairtrade coffee at a fair price. Ethical and environmentally responsible company.

18 18

M 021 287 2220

Colourplus

Retail

$200,000

At Colourplus, we’ve got your style. Your local store offers all the inspiration, expertise and advice you need to turn your decorating dreams into reality. With 30 stores nationwide, offering a range of top quality paint, wallpaper, curtains, blinds, giftware and decorating accessories.

29 29

P 0-9-818 9215 E info@colourplus.co.nz W colourplus.co.nz

Cleantastic Commercial Cleaning

Sacha Coburn P 0-7-855 3996 M 027 475 0390 E sacha@coffeeculture.co.nz W coffeeculture.co.nz

20 20

Columbus Coffee

Food & Beverage

$250,000$450,000

NZ’s premium café franchise. Highly recognised and trusted brand offering customers 71 exceptional coffee and chef-prepared food. Supreme Franchisee of the Year and Food and 71 Beverage Franchise System of the Year 2015/16. Suit owners with passion for coffee, food and the value of customer relationships.

Jon Hassall M 028 8500 1300 E jon@columbuscoffee.co.nz W columbuscoffee.co.nz

Compass Homes

Home & Building

$120,000$150,000

Wanted - business persons with entrepreneurial flair and ambition. A Compass Homes franchise gives you all the advantages of owning your own business, being your own boss, but still getting all the support you need in all aspects to help you run and grow your business.

10 10

Bronwyn Bindon P 0-3-379 1111 M 021 461 1313 E bronwyn@compasshomes.co.nz W compasshomes.co.nz

Computer Troubleshooters

Computer

$27,500

We are looking for entrepreneurs to join our well-established franchise network.

6 400+

P 0800 728 768

Container Pools New Zealand

Home & Building

$25,000

Sales and installation franchisees/agents required nationwide for New Zealand’s largest above ground swimming pool manufacturer and retailer. A great opportunity for the right person to operate your own business with a supportive team behind you. Register your interest for our September Open Day now.

1 1

Mike Painter P 027 289 6866 E sales@containerpoolsnz.co.nz W containerpoolsnz.co.nz

Cookie Time

Food & Beverage

$100,000

A Cookie Time franchise offers business ownership plus support from an iconic Kiwi company. Rare opportunities available in Northland, Wellington, Kapiti and Canterbury to become a franchisee with this iconic Kiwi company, home to much loved brands including Cooke Time, Bumper and OSM.

48 48

Dawn Cleary P 0800 266 543 P 0-3-349 6161 E franchise@cookietime.co.nz W cookietime.co.nz

Cookright Kitchen Services

Food & Beverage

$70,000

Cookright, the kitchen hero, saving kitchens time and money. Deepfryer, overhead filter and hood cleaning. Cooking oil filtering. Oil and kitchen consumables product sales. Cookright has significant income potential with minimal competition for motivated, hard-working, practical operators who can sell and are well organised.

31 31

Steve McMullen P 0800 804 104 M 029 770 0994 E steve@cookright.co.nz W cookright.co.nz

Corporate Cabs

Business & Commercial

P.O.A.

Corporate Cabs is New Zealand’s most professionally driven cab service.

200+ 200+

P 0800 789 789

CrestClean

Business & Commercial

$10,000

Full service franchise, all contracts provided. Guaranteed income paid twice monthly. 625 CrestClean prepares GST returns, accounts and tax returns. Full training programme provides 625 career pathway. Operating since 1996. Franchises operating nationwide. Master franchises are also available.

Sam Lewis P 0800 273 780 E franchisesupport@crestclean.co.nz W crest.co.nz

Crest PropertyCare

Business & Commercial

$15,000

If you have handyman skills, or are good with outside jobs, a Crest PropertyCare franchise may suit. We provide caretaking services to businesses and schools, looking after exterior areas around buildings, grounds and doing simple property maintenance duties. Franchises are available nationwide.

23 23

Sam Lewis P 0800 273 780 E info@crestpropertycare.co.nz W crestpropertycare.co.nz

Crewcut

Home Services

$16,000

Crewcut is a lawn and garden maintenance franchise with businesses for sale. For over 26 years we’ve had operators providing lawn mowing, hedge trimming, section clearing, and gardening to Kiwis all across New Zealand. Buy a business with support, strong branding, and values.

260 260

Pauli Horgan P 0800 800 286 E pauli@crewcut.co.nz W crewcut.co.nz

Cutshop

Home & Building

$450,000

Own and manage a Cutshop programming and production team, producing high quality cabinetry for kitchens, wardrobes, garage shelves and more. Cutshop franchisees provide bespoke products in a vibrant new-build and renovation sector where existing trade production can’t keep up with the growing market.

4 4

André Hofer P 0-9-666 0632 M 021 879 413 E andre.hofer@cutshop.com W cutshop.com

Home & Building

$160,000

Design Builders is a thriving, established business with an outstanding reputation for the quality 10 of our work. If you have the right attitude and motivation to be a Design Builders Regional 10 Partner, you’ll get the support you need to grow your own successful business.

Andrew Price P 0800 456 456 M 027 601 6607 E andrew.price@designbuilders.co.nz W designbuilders.co.nz

Home & Building

$50,000

Seeking motivated people with great sales ability and focus. Full training provided.

M 021 234 4170

Design Builders

Diamond Fusion

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand

Winter 2022

8 n/a

Year 31 Issue 02

Donut King

description

FANZ

industry

number in NZ, globally

investment from

page number

company

Franchise and Business Opportunities get more information

Food & Beverage

$280,000

Donut King is a speciality donut and coffee chain with over 300 stores throughout NZ and 5 Australia. Seeking fun franchisees with a customer focus to serve our famous, fresh donuts 350 daily. Proven business models and support systems to teach you everything you need to know.

Craig Watson M 0061 418 360392 E craigwatson@donutking.co.nz W donutking.co.nz

DrainPro

Home & Building

$40,000

DrainPro specialise in residential new builds, tank installations and light commercial works, with franchise opportunities available nationwide. Whether you’re an existing business struggling or a tradesman looking to go out on his own, Drainpro have the experience to help you develop a successful business.

4 4

Nathan Williamson P 0-3-342 1278 M 021 217 1616 E nathan@drainpro.co.nz W drainpro.co.nz

Dream Doors

Home & Building

$75,000

Design, manufacture and supply of made-to-measure kitchens, bathrooms and bedrooms for retail and trade customers. Seeking hard-working, sales-driven, computer literate go-getters who are willing to follow a proven dynamic international business model.

10 118

Derek Lilly M 027 213 5133 E del@dreamdoors.co.nz W dreamdoors.co.nz

Driving Miss Daisy New Zealand

Home Services

$40,000$45,000

Driving Miss Daisy is NZ’s No.1 companion driving service. Currently we have 80 territories in 80 operation. If you are interested in becoming the next Daisy in this growth industry, call us today. 117 Our NZ franchises are an extremely affordable small business option.

Jack Harper/Ange Mill P 021 503 325 E ange@drivingmissdaisy.co.nz W drivingmissdaisy.co.nz

Duo Photography

Leisure

$25,000

Seeking people with a passion for photography and a warm personality.

7 7

P 0-4-972 2364

Education

$20,000$25,000

Connecting quality teachers with early childhood education centres via a clever app.

1 1

M 021 409 676

Home & Commercial

$30,000

A product sales-based business selling automatic insect control, odour control and fragrancing systems. Selling to both commercial and residential customers. Suitable for husband/wife teams or individuals with sales or business experience. A franchise opportunity with room for independent thinking.

18 30

Ian Robertson M 027 433 4513 E ian.robertson@ecomist.co.nz W ecomist.co.nz

EduExperts

Education

$100,000

EduExperts offers a variety of after school tutoring programmes for primary, intermediate and high school children of all nationalities, aimed at helping them excel in their education and overcome any learning difficulties they may have.

12 14

Jenny Jin P 0-9-520 1800 M 021 229 5378 E HQ@eduexperts.co.nz W eduexperts.co.nz

Electrify.nz

Retail

$25,000

Seeking people with passion and ambition to be a specialist e-bike retailer.

10 10

M 021 644 405

EmbroidMe

Business & Commercial

$100,000

EmbroidMe is New Zealand’s largest uniform and promotional products business. EmbroidMe 13 focuses on the business-to-business market providing apparel for uniforms and branding them. 350 Low stock, low staffing, high repeat, high margin, Monday to Friday business. We’re looking for business-minded people, no industry experience required.

Sarah Archibald P 0-9-577 4223 M 021 479 123 E fnz@businessfranchise.co.nz W businessfranchise.co.nz

EncoreNZ

Business & Commercial

$60,000

EncoreNZ are recruitment specialists working with NZ businesses to build great teams. We want to help more people into employment across the country. If you’re a recruitment specialist wanting to own a recruitment business, we’d like to talk to you about our proven franchise system.

2 2

Teisha Pihama M 022 406 3567 E franchise@encorenz.co.nz W encorenz.co.nz

Epiphany Café

Food & Beverage

$200,000

Epiphany Café are seeking people who are committed to excellence. Our point of difference is unique products such as homemade artisan donuts. This is more than just a business venture, we work hard, enjoy what we’re doing, and know how to have fun while achieving our goals.

20 20

Jeths Lacson M 021 337 329 E admin@epiphanycafe.co.nz W epiphanycafe.co.nz

Esquires

Food & Beverage

$300,000$450,000

At Esquires Café our franchise partners tailor their food to the local market from our extensive menu library. We don’t dictate the menu, we allow the freedom for you to be a true entrepreneur while ensuring you have comprehensive support from our team.

21 100+

Andrew Morgan P 0-9-973 4823 M 022 419 3156 E andrew@ccbs.co.nz W esquirescafe.co.nz

Exceed Franchising

Home Services

$60,000

Multi award-winning Exceed specialising in fixing windows and doors, enhancing and extending the life of joinery. We are an innovative national franchise of over 29 years with welldesigned systems to help support your journey with us.

25 31

Tony Burnette P 0800 25 25 00 E careers@exceed.co.nz W exceed.co.nz

Expert Maths Tuition

Leisure & Education

$30,000

Expert Maths Tuition has provided outstanding maths tuition to thousands of students.

7 7

P 0800 628 463 W expertmathstuition.co.nz

Express Employment Professionals

Business & Commercial

$170,000 - With 850+ franchise locations worldwide, Express is an award-winning franchise opportunity $275,000 with immediate market availability in New Zealand. Recognised as Global Franchise magazine’s Best White-Collar Franchise and in the top 25 brands on Entrepreneur’s Franchise 500, Express is a financially rewarding investment.

1 850+

Mandy Jacobson P 021 0811 9114 E franchising@expresspros.com W expressfranchising.com/ANZ

Fibrenew New Zealand

Business & Commercial

$90,000

Home-based, mobile franchise - experts in leather, vinyl and plastic restoration.

10 245+

P 0-3-374 3366

Fifo Capital

Financial Services

$49,500

Provide working capital funding for small businesses.

12 70

P 0-9-302 0949

fit20

Health & Fitness

$150,000

fit20 is a unique and innovative franchise business which operates in the niche market of personal training. Originally from the Netherlands, over 135 studios have been opened across the world since 2009. fit20 is a game changer and we seek people who dare to be different.

1 135+

Catharina Flisijn M 021 026 52819 E info@fit20.co.nz W fit20.co.nz

Fix It Building Services

Home & Building

$5,000

This franchise takes care of everything from building repairs to renovation and additions.

11 11

P 0-4-566 0297

Flex Fitness

Health & Fitness

$300,000$650,000

Flex Fitness is a New Zealand owned and operated 24-hour gym franchise.

27 27

P 0-7-850 5556

Flooring Design

Home & Building

$50,000

Retail flooring shops. Franchisees come from within the industry, such as carpet and vinyl installers, with others from widely varying backgrounds. Full training, excellent systems and great support from a wide supplier base. Centralised systems create efficiencies and as a result, a profitable business model.

21 21

Jeremy Yeoman M 022 602 8482 E opportunities@flooringdesign.co.nz W flooringdesign.co.nz

Business & Commercial

$177,000

FocalPoint Business Coaching is the world’s premier coaching and business skills training organisation. We provide business performance coaching and training to business owners and executives. This is accomplished through training and one-on-one coaching in an environment of continuous learning, positive support and results-driven accountability.

1 200+

Andrew Phillips M 0061 418 500 721 E aphillips@focalpointcoaching.com W focalpointcoaching.co.nz

Footloose Shoes

Retail

$150,000

Need a passion for fashion and the desire to own your own business.

19 19

M 021 934 080

Freedom Companion Driving Services

Home Services

$32,000

Freedom Companion Driving Services provides transport services for those requiring safe, 20 caring transport. With the population of New Zealanders aged 65+ projected to double over the 20 next 25 years there has never been a better time to own a Freedom Drivers franchise.

Julian Smith P 0800 333 499 E franchises@freedomdrivers.co.nz W freedomdrivers.co.nz

Fritz’s Wieners

Food & Beverage

$80,000

Exclusive bratwurst sausages served in a fresh baguette. Excellent return on investment.

20 21

P 0-3-789 5078

Generation Homes

Home & Building

P.O.A

We build houses for clients all over New Zealand for a fixed price and on a time guarantee.

14 14

M 0274 908 399

Giggle Entertainment Network

Business & Commercial

$100,000$175,000

Giggle boasts over 1,200 locations with over 1,000,000 people p/w past our screens.

16 16

P 0-6-355 3480

Gloria Jean’s Coffees

Food & Beverage

$300,000$450,000

We’re proud to be an international award-winning company. We attribute our success to our 6 strong network of Master Franchise Partners. Nobody works alone. We provide excellent 330 training, a proven franchise model, along with ongoing support to help their business grow from strength to strength.

Andrew Morgan P 0-9-973 4823 M 022 419 3156 E andrew@ccbs.co.nz W gloriajeanscoffees.nz

Gooder Equipment

Retail

$75,000

Talk to Gooder Equipment about opening a modern self-service, remotely managed laundromat.

P 0800 629 824

Dynamic ECE Relievers Ecomist

FocalPoint Business Coaching

3 3

D-G

TALK TO OUR FRANCHISE SPECIALISTS TODAY ON 0800 177 007. Terms, conditions, fees and charges apply to Westpac products and services. Eligibility and lending criteria apply to some Westpac products and services. Westpac New Zealand Limited.

Search the Westpac Directory of Franchising at www.franchise.co.nz

description

FANZ

industry

number in NZ, globally

company

investment from

Franchise and Business Opportunities page number

G-J

get more information

Green Acres Franchise Group

Home Services

$24,000

Green Acres was founded in 1991 and is proudly kiwi owned and operated. With 30 years’ experience we are one of the longest running NZ-owned franchise systems. We have over 400 franchisees controlling their own future path. Ask about our Big Business model today.

400+ 400+

Jason Hill P 0800 692 643 E jason@greenacres.co.nz W joingreenacres.co.nz

Green Homes NZ

Home & Building

$20,000

Design and build sustainable, high performing and energy efficient homes for Kiwis.

6 50

M 027 255 0000

Guthrie Bowron

Retail

$250,000$300,000

The number one home decorating franchise in New Zealand, specialising in paint, wallpaper, custom-made curtains and blinds, flooring and decorating tools. Franchisees benefit from an established name, a strong support system, central purchasing negotiation and active national advertising campaigns.

45 45

Alan Heatlie P 0-9-306 1040 E alan@guthriebowron.co.nz W guthriebowron.co.nz

Habitual Fix

Food & Beverage

$185,000

Our purpose is to turn the world into fresh food fanatics with healthy food that is not only good for you, it’s food you love to eat. New Zealand’s very own born and bred food franchise. Give Mark a call to find out more!

10 10

Mark Forsyth M 027 442 9531 E mark@habitualfix.com W habitualfix.co.nz

Hachi Hachi

Food & Beverage

$350,000$500,000

New Zealand’s latest success in affordable, fast and fresh Japanese cuisine.

5 5

P 0-3-341 5288

Harrisons Carpet & Flooring

Home & Building

$150,000

Harrisons Carpet & Flooring is one of the most successful franchise businesses in New Zealand and is experiencing very high customer demand across the country. We are looking for passionate people to join our nationwide Carpet & Flooring franchise network.

50 50

Dan Harrison P 0800 102 004 M 021 242 4131 E danh@hah.co.nz W harrisons.nz/join-us

Harrisons Curtains & Blinds

Home & Building

$45,000 -$70,000

Love fashion, interior design, and have a flair for sales? Own your own business doing what you love, supported by the most trusted franchise network. We are looking for passionate people to join our 20 strong nationwide Curtains & Blinds franchise network.

20 20

Dan Harrison P 0800 102 004 M 021 242 4131 E danh@hah.co.nz W harrisons.nz/join-us

Harrisons Solar Energy

Home & Building

$20,000 -$60,000

Harrisons Solar Energy is one of the most successful franchise businesses in New Zealand and is experiencing very high customer demand across the country. We are looking for people passionate about sustainability and technical sales to join our nationwide Solar Energy franchise network.

16 16

Dan Harrison P 0800 102 004 M 021 242 4131 E danh@hah.co.nz W harrisons.nz/join-us

HB Laser Skin Clinics

Health & Beauty

$50,000

Receive state-of-the-art therapeutic laser training from a recognised leader in the industry.

6 6

M 022 194 8747

Health 2000

Health & Beauty

$70,000+

The Health 2000 group comprises members who have a passion for natural health.

52 52

M 021 655 920

Hell

Food & Beverage

$200,000

A brand with attitude that cannot be missed. Our damned fine gourmet menu, coupled with sophisticated systems and support, make this a wicked opportunity. Hell is looking for new franchisees with a passion for our brand and a willingness to learn. Opportunities available nationwide.

73 73

Ben Cumming M 027 364 2431 E franchise@hell.co.nz W hellpizza.com

Hell On Wheels

Food & Beverage

$180,000

Hell Pizza is expanding into small towns with a new mobile franchise model.

3 3

M 027 364 2431

helloworld Travel

Retail

$150,000

helloworld Travel is New Zealand’s fastest growing travel brand. Winners of the NTIA Best 90 Travel Brand 2018, combined with national marketing and service awards, helloworld offers our 360 franchise partners best in market returns and the opportunity to share our passion for travel with your community.

Kim Grafton M 021 917 897 E kim.grafton@helloworld.co.nz W helloworld.co.nz/careers

Highmark Homes

Home & Building

$35,000

Highmark Homes was established in the 1960’s and continues to offer quality, yet affordable homes. Building on this success, we are now looking for experienced candidates nationwide. Joining our brand gives you access to proven systems, central office support and our team of designers and quantity surveyors.

6 6

Ryan Hunt P 021 388 626 E ryan@highmarkhomes.co.nz W highmarkhomes.co.nz

High Performance Training and Coaching

Business & Commercial

$60,000

Business training and coaching franchise opportunity, delivering the well-known High Performance programme.

8 8

P 0-9-215-6525

Hire A Hubby

Home & Building

$32,000

New Zealand’s first choice for professional home maintenance projects, building and 60 renovation services. Kiwi-owned Hire A Hubby has built a reputation for being the go-to solution 60 for jobs around the home. Customers trust us with full project management. We offer customer payment convenience with Afterpay.

Jason Hill P 0-9-845 2640 E jason@hireahubby.co.nz W hireahubby.co.nz

Hire A Maid

Home Services

$15,000$35,000

Hire a Maid is an experienced, fully supported and professional provider of high quality home and commercial cleaning services. We are seeking motivated franchise owners who have the drive to provide exceptional services to their clients and be your own boss.

68 68

Ron Chauhan P 0800 110 095 E enquire@hire-a-maid.co.nz W hire-a-maid.co.nz/register

Hudsons

Food & Beverage

$300,000

Hudsons has been delivering coffee excellence for over 20 years with cafes across Australia, Singapore and New Zealand. We are seeking passionate franchisees to help us spread our love of coffee nationwide. Training is provided. If you are obsessed about coffee, please contact us.

3 100+

Khushboo Badiyani M 021 786 685 E khushboo.badiyani@hudsonscoffee.co.nz W hudsonscoffee.co.nz

Humitech

Business & Commercial

$90,825

Simple, effective panels to reduce commercial chilling costs and improve performance.

11 11

P 0800 486 434

InXpress

Business & Commercial

$29,900

Global logistics and freight sales consulting franchise. InXpress allows you to build a successful and profitable business with the security of one of the world’s largest franchisors of global courier services. Proven business model and training provided. Low risk with a strong return on investment.

3 350+

Ryan Bohm P 0061 450 619 043 E sales.nz@inxpress.com W inxpress.com/nz

Jamaica Blue

Food & Beverage

$280,000$450,000

Bring your enthusiasm, ambition and passion to deliver an exceptional customer experience. Enjoy world-class training with ongoing support and together you have the ingredients of a successful Jamaica Blue franchise partnership. Opportunities nationwide with a brand you are proud to call your own.

8 169

Maree Keane M 027 484 7301 E maree@foodco.co.nz W jamaicablue.co.nz

Jani-King

Business & Commercial

$22,000

Jani-King is known as the world’s number one commercial cleaning franchise company providing full operational sales administration support for franchisees. There has only been one name to turn to for quality and value in the commercial cleaning services - Jani-King, the king of clean.

380+ 13K+

P 0800 526 454 E reception@janiking.co.nz W janiking.co.nz/franchisees

Jesters Pies

Food & Beverage

$200,000- Jesters Pies are offering new store opportunities on a turnkey basis. We will provide training, 14 $280,000+ ongoing support and the tools required for you to maximise your investment. Seeking 50+ passionate franchise partners prepared to work in the business who are committed to excellent customer service.

Ancelin Colls P 0-9-557 3057 M 021 621 157 E franchisee@jesters-pies.co.nz W jesters-pies.co.nz

Jet Cleaning Services

Business & Commercial

$50,000$120,000

Jet Cleaning Services is one of New Zealand’s leading cleaning companies with specialist commercial cleaning crews throughout the country. Jet Cleaning is looking for highly motivated franchise teams to operate at some of our prestigious customers’ sites across greater Auckland, Hamilton, Wellington and Queenstown.

27 27

Danielle Scott P 0-9-302 1536 E danielles@jetcleaning.co.nz W jetcleaning.co.nz

Jim’s Dog Wash

Home Services

$25,000

Opportunity for dog lovers to make a great income in your own business.

3 69

P 0800 454 654

Jim’s Mowing

Home Services

$20,000

Mowing/gardening franchise opportunity. Want more flexibility to achieve a better work life balance? Seeking self-motivated people who wish to succeed in running their own business. We provide help and assistance every step of the way to help them build successful businesses.

7 3000+

Rod Skelton P 0800 454 654 E chchadmin@jimsmowing.net.nz W jimsmowing.co.nz

Business & Commercial

$60,000

The leading provider of electrical testing and tagging services. Are you ready to be a part of this highly successful brand and create a new future for yourself? Jim’s Test & Tag gives you the training, support and systems you need to succeed.

35 185

Peter Mahon P 0800 454 654 E info@jimstestandtag.co.nz W jimstestandtag.co.nz

Jumping Beans International

Leisure & Education

$12,500

Leading edge, fun, early childhood physical activity and skills classes for under 5’s.

4 4

M 021 264 0619

Just Cabins

Home & Building

$450,000

Just Cabins provides portable cabins for rent which are just perfect as sleepouts, extra room, portable office, or as storage at your home or business. Long-term cabin rentals provide a passive income, excellent growth and are easily run by one person part-time.

50 50

Fenton Peterken P 0-9-889 8776 E sales@justcabins.co.nz W justcabins.co.nz

Health & Beauty

$170,000$270,000

Be your own boss and get all the support you need. You don’t have to be a hairdresser to own 24 a Just Cuts, but you do need a passion for people and the ability to follow a proven system that 205 has worked for over 30 years.

Jim’s Test & Tag / Jim’s Fire Safety

Just Cuts

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand

Winter 2022

Zenardia Anderberg P 0800 100 114 E bdm@justcuts.com W justcuts.co.nz

Year 31 Issue 02

Leisure & Education

$600,000

Katsubi

24 25

Food & Beverage

Kelly Club

FANZ

Just Kidz Educare

description

number in NZ, globally

industry

company

investment from

page number

Franchise and Business Opportunities

J-M

get more information

7 7

Vanessa Henry M 021 204 3410 E vanessa@justkidz.co.nz W justkidz.co.nz

$350,000 - Make this your winning day, with a chance to join one of the most successful local franchised $500,000 eateries in New Zealand. With more than 12 years of experience in the food chain industry, Katsubi invites our potential partners to build your dreams and succeed with us.

21 21

Zoe Park M 021 880 278 E franchise@katsubi.co.nz W katsubi.co.nz

Leisure & Education

$35,000

Your own business running school care and holiday programmes kids just love..

48 63

P 0-9-427 9377

Kelly Sports

Leisure & Education

$40,000

Giving kids a sporting chance. In-school curriculum, after-school academy programmes, school 36 sports days 67

P 0-9-427 9377

Kinetic Electrical

Home & Building

P.O.A

Professionally planned franchise system, fully documented to help you work smarter not harder to reach full potential of your company’s experience and expertise. Kinetic Electrical is a franchise for owners of existing electrical contracting companies with a passion to grow their business.

25 25

Vicki Bambry M 0274 852 010 E vicki@kinetic-electric.co.nz W kinetic-electric.co.nz

Kitchen Studio

Home & Building

$150,000

New Zealand’s kitchen design specialists. Designing and installing custom-made kitchens throughout New Zealand since 1984. Enquire now for details of what location may suit. Join a motivated, professional, well established franchise network.

16 16

Simon Harkness P 0-9-815 3000 E simon@kitchenstudio.co.nz W kitchenstudio.co.nz

Kitset Assembly

Home Services

$60,000

Kitset assembly is our business and demand for the service is extremely high.

16 178

P 0508 454 873

Kiwikrane

Leisure

$50,000

New Zealand’s crane amusement machine franchise. These stand-alone machines contain 51 soft-toys, chocolate and jewellery. Franchisees enjoy part-time, flexible work and operate 163 machines in an exclusive territory. The Kiwikrane franchise also provides advice on how best to locate and operate machines successfully.

Thomas Felton P 0-9-846 2800 E thomas@kiwikrane.co.nz W kiwikrane.co.nz

Kowhai Roof Coatings

Home & Building

$20,000

The Kowhai guys have been restoring and recoating roofs in most regions of NZ since the 1980’s. We have a proven and exclusive Kowhai coating system. Experience in roofing or coating systems required. Limited number of areas available now for suitable candidates.

19 19

P 0-9-636 1357 E info@kowhairoofs.co.nz W kowhairoofs.co.nz

KX Pilates

Health & Fitness

$300,000 - Passionate about fitness? New to New Zealand, KX is a workout unlike any other. Combining $350,000 traditional reformer pilates principles with progressive techniques, KX curates full-body workouts designed to challenge everybody. We deliver long-lasting results through small, continuous fitness improvements. Experience not necessary, full training given.

1 96

Kara Spice P 027 816 8604 E kara.spice@kxpilates.co.nz

La Porchetta

Food & Beverage

$400,000

Join the largest Italian restaurant chain in Australia and New Zealand. You will love taking part in serving our guests quality Italian food, to order, using fresh ingredients. We are looking for passionate individuals with a strong work ethic and drive to join our family.

4 43

Brendan Flanagan P 0061 3 9460 6700 E franchising@laporchetta.co.nz W laporchetta.co.nz

Landmark Homes

Home & Building

P.O.A

Landmark Homes is recognised as an industry leader in top quality, new home design and construction. We are searching for highly driven and motivated people (preferably with building industry knowledge) to join our growing franchise network throughout New Zealand.

14 14

Steve Bunyan P 0-7-578 2295 E info@landmarkhomes.co.nz W landmarkhomes.co.nz

Laser Clinics New Zealand

Fitness, Health & Beauty

$375,000

Partner with an award-winning franchise. Laser Clinics New Zealand are proud to be the global leaders in our industry, providing laser hair removal, cosmetic injectables, skin and body treatments at affordable prices. With a unique 50/50 business model, we are in this together!

16 165

Fiona Harcourt M 00614 0030 3272 E franchising@laserclinicsnewzealand.co.nz W laserclinicsnewzealand.co.nz

Laser Plumbing & Electrical

Home & Building

P.O.A

Our multi award-winning Laser Electrical and Plumbing groups have experienced phenomenal growth over the last 10 years. Laser group’s market leadership position has been earned through innovation, planning, use of quality systems and attention to providing the highest levels of customer service.

56 150+

Oliver Wright M 027 302 0502 E support @lasergroup.co.nz W laserelectrical.co.nz

Home & Building

$150,000

Latitude Homes is expanding and experiencing constant year-on-year growth. If you value the support of a great team, and are looking for a business opportunity that puts you in control of your future with proven financial rewards, we would love to hear from you.

11 11

Marc Hunter M 021 614 360 E marc@latitudehomes.co.nz W latitudehomes.co.nz

LawnFix

Home Services

$75,000

Lawn specialist service that offers the full lawn package.

5 5

M 021 191 1214

Lawn Rite

Home & Commercial

$15,000$65,000

Join the professionals taking care of residential and commercial lawns and gardens.

19 19

P 0800 101 216

LCF Fun Languages NZ

Leisure & Education

$2,000

We offer language clubs for children in childcare centres and schools.

7 5000+

P 027 717 1284

Life Maid Easy

Home Services

$30,000$50,000

Are you looking to secure a guaranteed income and grow with a vibrant company? This is your opportunity to run your own business and be part of one of New Zealand’s fastest-growing residential cleaning companies. Visit our website for more information.

2 2

Grace Lao P 0-9-909 6560 M 021 372 766 E grace@lifemaideasy.co.nz W lifemaideasy.co.nz

Liquorland

Retail

$300,000

Looking for customer-focussed retailers with a passion for our industry.

130 130

M 027 457 2210

LJS Seafood Restaurants

Food & Beverage

$190,000$230,000

The largest NZ fast-food chain of fish and chips and associated seafood stores.

13 13

Ben Frewin P 0-9-530 8090 E ben@ljs.co.nz W ljs.co.nz

Lone Star

Food & Beverage

$400,000$700,000

Lone Star is New Zealand’s largest restaurant & bar concept.

26 26

P 0-3-374 3208

Lord of the Fries

Food & Beverage

$200,000

Seeking people all over NZ to join us bringing our all-inclusive 100% vegan, halal- and koshercertified plant-based menu to Kiwis. If you have a passion for ethical business and making a real difference, are a natural-born leader and love interacting with people, we want to hear from you!

5 25

E franchise@lordofthefries.co.nz W lordofthefries.co.nz

Mad Butcher

Food & Beverage

$350,000$450,000

One of New Zealand’s best-known home grown franchises, trading since 1971.

36 38

M 021 725 458

Maintain To Profit

Home & Building

$59,000

Maintain To Profit is New Zealand’s leading property renovation and maintenance business. It is primarily a sales and project management licence business opportunity. A passion for renovating, property or trade background are advantageous. Contact us for your next business or career move with unlimited potential.

11 11

Mark Trafford P 0-9-929 4546 M 0275 736 688 E mark@mtp.co.nz W maintaintoprofit.co.nz

Food & Beverage

$250,000$390,000

Build a life full of ‘Joie de Vivre’ with a Maison De Crêpe franchise. Locations being awarded now to suitable candidates. Unique French inspired café/restaurant serving French-styled music, food and drinks in stunning settings and ambience. With low cost, high profit product model.

1 1

Sheena Hemens M 027 465 0101 E sheena@maisondecrepes.co.nz W maisondecrepes.co.nz

Food & Beverage

$250,000 - Majestic is a premium boutique café brand creating exceptional experiences for locals across $450,000 New Zealand. With a unique point of difference and a vast range of products available, take advantage of a brand that is bringing something fresh to the industry in so many ways.

10 10

Chris Cox P 0-3-423 9760 M 021 521 669 E chris@majesticteabar.com W majesticteabar.com

Business & Commercial

$25,000

Hit the ground running with your own recruitment franchise under a brand that has been successfully operating in NZ for 30+ years. With minimal overheads and maximum profit, the Martin Personnel model has built-in systems, infrastructure and a Candidate / Client Management Software Programme.

2 2

Nicola Bow M 022 194 8747 E nicola@firstfranchise.co.nz W askmartin.co.nz

Food & Beverage

$1.5m

Seeking highly qualified applicants to apply for our 12-month franchisee training programme.

170 38000

P 0-9-539 4300

Latitude Homes

Maison de Crêpe

Majestic

Martin Personnel

McDonald’s

Just Kidz is a leading early childhood education brand dedicated to providing high-quality pre-school education and care. Franchise options available for people with passion and commitment to supporting families’ educational and care needs. Offering a vibrant, social, rewarding business within your community.

FIND OUT HOW OUR EXPERIENCE CAN HELP YOUR FRANCHISE SUCCEED, ON 0800 177 007. Terms, conditions, fees and charges apply to Westpac products and services. Eligibility and lending criteria apply to some Westpac products and services. Westpac New Zealand Limited.

Search the Westpac Directory of Franchising at www.franchise.co.nz

description

FANZ

industry

number in NZ, globally

company

investment from

Franchise and Business Opportunities page number

M-P

get more information

MeloYelo E-Bikes

Retail

$13,500+

MeloYelo has established a work-from-home distribution channel for selling and servicing e-bikes.

18 18

M 021 728 875

Meticulous Home Services

Home Services

$13,000

Full range of internal and external cleaning services. Exclusive territory for franchisees.

35 35

M 021 956 107

Mexicali Fresh

Food & Beverage

$375,000

Mexicali Fresh has led the Mexican evolution in NZ since 2005. With giant American-style burritos and Mexican beer in a colourful, casual atmosphere. We are recruiting energetic, enthusiastic franchisees with a passion for great food and excellent customer service for our turn-key restaurants.

12 12

Brittany Jackson P 0-9-973 4559 E franchising@mrhltd.com W mariposa.nz

Mexico

Food & Beverage

P.O.A.

Mexico is a well-established, strong and well-loved Mexican restaurant group.

12 12

P 0-9-520 1044 E hola@mexico.net.nz

Midas

Auto Services

$100,000

Midas – New Zealand’s home of peace of mind motoring. Midas is an internationally recognised automotive repair and servicing franchise. We are looking for franchisees who are ‘drivers’ and truly love helping people. Automotive experience an advantage but not necessary.

12 2000+

Jason Wilson P 0-9-415 0235 M 021 955 969 E franchise@midasnz.co.nz W midasnz.co.nz/franchise-info

Mike Pero Mortgages

Financial Services

$20,000

Our franchisees work in partnership with the franchisor to build a rewarding business.

59 59

P 0800 500 123

Mike Pero Real Estate

Real Estate

$75,000

Mike Pero Real Estate is a home-grown New Zealand company that takes great pride in delivering the highest level of customer service possible to its clients. 20 years’ experience helping homebuyers with their home loans. We now provide full real estate services with lower fees.

68 68

Champak Mehta P 0800 500 123 E champak.mehta@mikepero.com W mikepero.com

Milestone Homes

Home & Building

P.O.A

Milestone Homes delivers a proven and smart franchisee package nationwide. and smart franchisee package nationwide.

8 8

M 027 220 1377

Mini-Tankers

Business & Commercial

$75,000$150,000

The only on-site diesel refuelling franchise in New Zealand.

70 70

P 0-9-622 2671

Mister Minit

Retail

P.O.A

Mister Minit is a shoe repair, key cutting and engraving business franchise specialising in corporate giftware solutions. Franchises are currently open to existing Mister Minit team members who are fully trained in the business. Franchise opportunities will be available in the future for outside recruitment.

37 238

Maria Walton P 0061 2 9521 9100 E maria.walton@minit.com.au W minit.com.au

Home & Building

$300,000

New Zealand’s premier portable room hire business providing recurring weekly income with limited labour input. Great extra retirement income and/or an opportunity to buy into an essential services business ripe for expansion, which provides you an immediate financial return via a proven business system.

8 8

Gordon Green P 0800 46 49 46 M 0277 46 49 46 E gordon.green@mizin.nz W mizin.nz

Mobile Hand Car & Marine Grooming

Auto Services

$10,000$39,000

Mobile grooming and detailing service providing professional, environmentally friendly valet services.

17 17

P 0800 803 737

Money Metrics

Financial Services

$50,000

A team of home-based chartered accountants who utilise technology to provide pragmatic accounting solutions to small business owners. Enjoy the support of working with like-minded colleagues with the best tried and tested systems for operating a public practice business.

3 3

Cassandra Park P 0800 638 7427 M 0274 544 255 E cass@moneymetrics.co.nz W moneymetrics.co.nz

Mr Green

Home Services

$20,000

Franchises available in lawn mowing and gardening, commercial and home cleaning, handyman services. Founded in New Zealand in 1992 and still New Zealand owned. Weekly earnings in excess of $2000pw. Low royalties. Many franchisees have been with Mr Green for over 20 years.

200 200

Mark McIlroy P 0800 MRGREEN M 021 196 2196 E mark@mrgreen.co.nz W mrgreen.co.nz

Mr Rental

Home & Building

$600,000

Make the sale once and get paid over and over again.

17 89

P 0061 7 3622 2888

Mr Whippy

Food & Beverage

$50,000

Mr Whippy is looking for new owner/operators nationwide.

40 40

P 0800 494 4779

MTF Finance

Financial Services

$250,000

MTF Finance are looking for hardworking people with lending and business management 47 experience to join our nationwide team of franchisees operating from Whangarei to Invercargill. 47 Using MTF Finance’s system to market, approve and originate loans, you’ll manage your loan book using our web-based management system.

Food & Beverage

$250,000 - Build a life you love with Muffin Break! Benefit from the comprehensive training and support $400,000 from a reliable and trusted franchisor, growing businesses in NZ for more than 25 years. Muffin Break is expanding and we seek enthusiastic and customer-focussed franchisees throughout the country.

34 271

Maree Keane M 027 484 7301 E maree@foodco.co.nz W muffinbreak.co.nz

My After School Headquarters (MASH)

Leisure & Education

$30,000$35,000

Make a difference in children’s lives today with our out-of-school programmes.

28 28

P 0-3-366 9408

MYGuy

Home & Building

$41,000

Property maintenance company with a focus on quality workmanship, exceptional customer service and a healthy work/life balance – no business experience required, full training and ongoing support offered.

1 1

Leon Allen M 0275 058 236 E info@myguy.co.nz W myguy.co.nz

Narellan Pools

Home & Building

$50,000

Looking for highly talented and passionate people hungry for success.

19 80

P 0-7-846 8761

Navigation Homes

Home & Building

$125,000$250,000

Navigation Homes are offering an opportunity to own and drive a profitable house-building franchise. Proven management systems, support, and the best national supply prices. Extensive range of designs to offer customers. Get off the tools and build an asset for yourself.

11 11

Aaron Hall P 0-9-298 5972 M 021 477 506 E aaron@navigationhomes.co.nz W navigationhomes.co.nz

New York Deli

Food & Beverage

$350,000

New York Deli is a superior, licensed, sandwich outlet.

4 4

M 027 583 1601

New Zealand Natural Ice Cream

Food & Beverage

$250,000

New Zealand Natural Ice Cream is a global franchise network based out of Auckland, New Zealand. It operates as the franchisor of the New Zealand Natural ice cream, frozen yoghurt, smoothie and juice parlours. Level of investment depending on store location and turnover history.

13 500+

David Foreman P 0-9-274 6168 E davidf@icecream.co.nz W icecream.co.nz

Night ’n Day Foodstores

Retail

$300,000

The Night ‘n Day Foodstore franchise, NZ’s leading convenience store chain offers group buying, uniformed image, full staff training, assistance in shop layouts and designs, profit reports, assistance with staff rosters, group advertising and full accounting facilities. New sites and conversion of existing businesses welcomed.

54 54

Nicky Gibbs M 027 4737 919 E franchise@nightnday.co.nz W http://nightnday.co.nz

Novus

Auto Services

P.O.A

Auto glass opportunity offers a proven business model with a nationally recognised brand.

58 2100

M 021 228 7395

Education

$100,000

Are you passionate about teaching but have had enough of the long hours and extra paperwork? A proven after-school tuition provider delivering exceptional results, is looking for education experts to join our expanding franchise network.

28 68

Jo Powell P 0-9-522 0800 E franchising@numberworks.com W numberworks.com

NZ House Surveys

Home & Building

$26,000$39,000

Reputable, trusted house inspection business. Quality pre-purchase surveys and multiple income streams.

7 7

P 0-6-354 9194

NZA Apprenticeships

Home & Building

$75,000

Recruit, employ, place and mentor apprentices in the building and construction sector.

4 4

M 021 247 4799

Oil Change Kings

Auto Services

$150,000$300,000

Provide full professional training, mentoring on all aspects of the fast oil change industry.

2 2

P 021 909 941

Oil Changers

Auto Services

$150,000$250,000

Oil Changers provide the convenience of drive-through vehicle servicing. No previous experience required.

14 14

P 0-3-343 6080

Home & Building

$50,000 $75,000

Oncore is one of New Zealand’s leading companies in the $3 billion repair, maintenance and 29 insurance reinstatement market. Oncore is part of the group that includes Refresh Renovations 29 and Zones Landscaping. We’re looking for professional people with transferrable skills to join our brand as franchise owners.

Dan Vincent P 021 443 143 E danv@traffic.net.nz W oncoreservice.co.nz

OPSM

Retail

P.O.A

You don’t need to be an optometrist to enjoy the amazing financial and professional rewards of running your own optical business, you just need strong business acumen and the ability to motivate and manage a sales team.

Rachna Singh E rachna.singh@luxottica.com.au W opsm.co.nz/franchises

Oxygen8 Consulting

Business & Commercial

$25,000

Build your own portfolio of clients whilst working alongside a highly experienced consulting team.

20 20

P 0-9-215 7186

Retail

$160,000

Pack & Send move and handle local and international freight through a network of retail stores with a professional custom packaging service. A one-stop shop for retail and business customers. We are looking to grant franchises to those who are prepared to embrace our ‘no limits’ culture.

20 140+

Matthew Everest P 0-3-982 7252 M 021 799 783 E matthew.everest@packsend.co.nz W packsend.co.nz

Mizin

Muffin Break

NumberWorks’n Words

Oncore

Pack & Send New Zealand

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand

Winter 2022

Andrew Fergusson M 021 881 110 E andrew.fergusson@mtf.co.nz W mtf.co.nz

Year 31 Issue 02

Palmers

description

FANZ

industry

number in NZ, globally

investment from

page number

company

Franchise and Business Opportunities get more information

Retail

$1,000,000

New Zealand’s largest garden centre chain. Metropolitan and provincial opportunities. Growth market.

18 18

P 021 483 500

Retail

$350,000

100% locally owned and operated, Paper Plus is a co-operative franchise combining the expertise and support of a large, nationally recognised brand with franchisee entrepreneurial drive and passion for retail. We offer full training and support. Franchise opportunities available nationwide.

100 100

Carrie Welch P 0800 727 377 M 027 570 7112 E operations@paperplusgroup.co.nz W paperplusgroup.co.nz

Retail

$150,000$250,000

Iconic New Zealand retailer dominating the market in sales of foam, foam mattresses, rubber, mats, and Para pools. Looking for energetic people serious about customer service and looking to build a successful business through determination. Opportunities available in South Auckland, Hawkes Bay and Dunedin.

11 11

Vaughan Moss P 0-9-532 8794 M 021 921 976 E vmoss@pararubber.co.nz W pararubber.co.nz

Business & Commercial

$30,000

A Paramount Services franchise is a safe and affordable way to own your own business. When you become a franchisee we will provide you with enough cleaning contracts to support a stand-alone franchise business. Established in 1979, Paramount Services has 160+ franchisees servicing 2,000 clients.

160+ 160+

Bill Wu P 0-9-376 7850 M 027 588 3126 E bwu@paraserve.com W paraserve.co.nz

Paramount Vehicle Grooming

Auto Services

$35,000

Mobile car grooming business servicing private and corporate clients. Franchisees need to be well organised and prepared to work hard. You will be trained by Paramount in how to clean a car efficiently and effectively, and how to run your own business.

1+ 1+

Stella Blake P 0-9-376 7850 M 021 912 615 E sblake@paraserve.com W paraserve.co.nz

Pegasus Rental Cars

Leisure & Transport

$20,000$70,000

Offering the best value-for-money car hire in New Zealand for over 30 years.

11 11

M 027 257 4500

Business & Commercial

$195,000

New mobile workplace health monitoring franchise. Mobile clinics providing lung function, hearing, hand, arm, vibration and occupational vision testing on site at workplaces. Operating with a high standard of ethics is important for us, so naturally we will be seeking franchisees who share our values.

2 2

Ian Kebbell P 0800 50 80 30 M 021 629 626 E office@peoplecare.co.nz W peoplecare.co.nz

PERL Plumbing & PERL Electrical

Home & Building

$10,000

PERL is a professional franchise model for ambitious contractors looking to start their own business or supercharge their current one. PERL provides ongoing superior support and business education, exceptional supplier pricing and discounts, innovative integrated operating systems, and coordinated national sales and marketing.

3 3

Andrew Cochrane P 0800 438 7375 (GET PERL) M 027 616 0433 E membership @perlgroup.co.nz W perlelectrical.co.nz W perlplumbing.co.nz

Pets In The City

Other

$400,000+ Seeking franchise partners passionate about pets and people.

2 2

M 021 508 807

Pform

Leisure & Education

$50,000

A performing arts education business running quality classes and productions for 25+ years.

4 4

M 021 990 705

PinkFit

Home & Building

$30,000

Licensees work with merchant partners to provide a total insulation service to new home builders and retrofit insulation to existing homes. Licensees generally operate this business from home, employing their own staff, and operating their own vehicles. This enhances potential returns to licensees.

19 19

Alison Roberts P 0-9-525 9563 E alison.roberts@pinkbatts.co.nz W pinkfit.co.nz

Auto Services

$100,000

The largest automotive service franchise in New Zealand. Pit Stop is an automotive service and repair franchise which specialises in vehicle servicing, brakes, exhausts, suspension, WOF checks and general auto repair.

45 45

Les Seiler P 0-9-634 3666 E less@pitstop.co.nz W pitstop.co.nz

Food & Beverage

$300,000$500,000

If you thought you missed the sub-sandwich boat, the international challenger is now here.

100+ 534

M 021 355 880

Food & Beverage

$450,0005500,000

This is your opportunity to become part of a successful international brand, partnering with the expertise of Restaurant Brands here in New Zealand and the Yum brand worldwide. A new format is enabling franchisees to maximise returns from a smaller footprint.

109 1000+

Mike Connell P 0-9-525 8700 M 027 282 6713 E mike.connell@rbd.co.nz W pizzahut.co.nz

Platinum Homes

Home & Building

$100,000 - Seeking people ideally from a construction or sales background. $250,000

17 17

M 021 535 031

Podium Podiatry & Footwear

Retail

$275,000

Recognised and respected as New Zealand’s leading provider of podiatry and footwear solutions.

3 3

P 021 530 830

Poolwerx

Retail

$79,800

Award-winning opportunity. Well known for its creation of the world’s first structured career path 4 in franchising enabling franchisees the opportunity to grow within a single marketing area or 250+ develop a million dollar business with multiple vehicles, retail stores and marketing areas.

Mike Geddes P 0800 888 031 E joinourteam@poolwerx.com.au W poolwerx.co.nz

Poppies Books

Retail

$190,000$250,000

Seeking warm and friendly individuals. Ongoing support provided for this lifestyle business.

4 4

M 021 828 818

Prestige Home Groomers

Business & Commercial

$30,000$60,000

Prestige Home Groomers is a New Zealand-owned company. We are a cleaning business with a difference. We predominately clean only new premises cutting out the dirty work. The worst mess you will have to deal with is sawdust shavings and dusty windows.

8 8

Kim Buttery P 0-7-543 2090 E kim@homegroomers.co.nz W homegroomers.co.nz

Prime Strategies Group

Business & Commercial

$27,000

Recognised leader providing world best-practice business management advice to NZ SME businesses.

40+ 40+

P 027 588 0576

ProGroup Franchise

Home & Building

$39,950

Franchise opportunities offering five property transformation brands. GroutPro (tile maintenance and restoration), Deck & Fence Pro (outdoor timber maintenance and restoration), Garage Carpet Pro (garage transformations), Prep & Paint Pro (trade painting project management) and Grass Pro (artificial grass installation). Fantastic systems and support.

65 65

Duane Moul M 022 477 6477 E duane.m@theprogroup.co.nz W theprogroup.co.nz

Property InDepth

Home & Building

P.O.A.

Residential valuation franchise, customised technology, fantastic business systems, awesome nationwide team.

25 25

M 021 477 673

Property Service Franchise Systems

Home & Building

$16,500

Commercial cleaning business. Wide range of property services. Waikato based business with opportunities in Hamilton city, Cambridge, Te Kuiti and Te Awamutu. Basic package starts at $16,500 +gst. Enquiries welcome.

19 19

Michael Parton P 0-7-847 2737 E michael@psu.co.nz W psu.co.nz/franchisee

Propertyscouts Property Management

Business & Commercial

$22,500

Propertyscouts is 100% dedicated to end-to-end property management. With our first franchise 17 launched in March 2016, we now have operations up and running nationwide. There are 17 still opportunities available in many locations throughout New Zealand, call Ryan Weir for a discussion today!

Ryan Weir M 022 657 9432 E ryan@propertyscouts.co.nz W propertyscouts.co.nz

Food & Beverage

$89,000$195,000

New Zealand’s leading supplier of workplace refreshment vending. Home-based, profitable franchise offering a range of NZ’s biggest names and own brand snacks and drinks. Earn a great hourly rate with no office, no boss and no overheads. New and established businesses available.

70+ 70+

P 0800 661 663

Home & Building

$25,000

Provista Balustrade Systems are New Zealand’s leading independent balustrade and pool fencing specialist.

18 18

M 0275 961 264

Business & Commercial

$18,500

Specialist residential property management. Lucrative business model with coaching and training. Be the best property manager in your region with significant points of difference. Be a part of the award-winning Pukeko team.

21 21

David Pearse M 0274 809 534 E info@pukekorentalmanagers.co.nz W pukekorentalmanagers.co.nz

Quest Serviced Apartments

Business & Commercial

$150,000$600,000

Quest Serviced Apartments is the market leading franchise in accommodation for primarily corporate extended stay travellers. Franchisees benefit from a high level of brand awareness, full training, and ongoing support. The Quest franchise also provide franchisees with computer systems and manuals which cover business plans.

33 150

Adrian Turner P 0-9-366 9680 E aturner@questapartments.co.nz W questapartments.co.nz

Quinovic Property Management

Business & Commercial

$50,000

NZ’s preferred national residential property management service since 1988.

29 29

Jess Moore P 0-4-801 7880 E jess@quinovic.com W quinovic.co.nz

Paper Plus

Para Rubber

Paramount Services

PeopleCare

Pit Stop

44 45

Pita Pit Pizza Hut

Provender NZ

Provista Balustrade Systems Pukeko Rental Managers

P-Q

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RaD Car Hire

Leisure & Transport

$25,000$250,000

Locally owned franchises providing car hire services nationwide since 1987.

Rainaway Spouting on the Spot

Home & Building

$45,000

A re-spouting service franchise for new and existing homes and commercial buildings. 10 Spouting on the Spot is the perfect franchise opportunity for franchisees who want to keep their 10 hands on the tools. Become a Rainaway Spouting-on-the-Spot franchisee today.

P 0-9-265 2147 E info@rainaway.co.nz W spoutingonthespot.co.nz

Business & Commercial

$20,000

RE/MAX New Zealand currently have franchise opportunities available. Contact us today.

25 7000+

P 0-9-393 7000

Realsure The House Inspectors

Home & Building

$35,000

The only ISO9001 registered, industry assessed brand providing Standard-compliant property reports.

7 7

P 0508 732 578

realtyRETURNS The Property Improvers

Home & Building

$55,000

Renovation agency specialising in arranging and managing residential renovation projects.

4 4

M 021 919 844

Red LBP

Home & Building

$49,000

Red LBP is a property inspection franchise offering quick-turnaround, comprehensive reports using an online booking system and a report-building software. Minimal computer experience needed, building experience compulsory. Family-friendly, highly supported, a great way to use a builder’s knowledge without early mornings and bung backs.

11 11

Matt Jull P 0800113191 E sales@redinspect.co.nz W redlbp.co.nz

Restore Rite

Home & Building

$35,000$50,000

Oxidised aluminium joinery and garage door restoration at a fraction of replacement cost.

5 5

P 0800 101 216

Robert Harris Coffee Roasters

Food & Beverage

$450,000

Robert Harris Coffee Roasters operates New Zealand’s best-known and largest chain of retail café franchises. Proven success in cities and provincial centres nationwide. We look for team players with high standards in presentation who have customer service experience plus the ability to work with people.

45 45

Rod De Lisle P 0800 426 333 E rodd@robertharriscafe.co.nz W robertharriscafe.co.nz

Health & Beauty

$100,000

Rodney Wayne is the largest hairdressing franchise in New Zealand. You do not have to be a hairdresser but strong people skills combined with an excellent customer focus and management expertise are all critical elements that make a successful Rodney Wayne franchisee.

51+ 51+

Julie Evans P 0-9-358 4644 E franchisiing@rodneywayne.co.nz W rodneywayne.co.nz

Rugbytots NZ

Leisure & Education

$7,500

Rugbytots is the world’s favourite rugby play programme for 2 - 7 year olds.

7 50+

M 021 878 335

Saddlery Warehouse

Retail

$300,000$460,000

Leading equestrian retailer. Supplying all the items needed for horse and rider.

7 7

P 0-9-970 1058

Scratchpad

Leisure & Education

$120,000

Scratchpad is a new technology learning centre with the goal to help youngsters love, use, and create opportunities with technology including coding, robotics and 3D design and printing. We are expanding, and looking for future-focused people with a passion for technology to run their own Scratchpad centre.

4 4

Vijesh Nangia P 0-9-216 9400 M 021 431 930 E franchise@scratchpad.co.nz W scratchpad.co.nz/franchise

Seal-A-Fridge

Home Services

$30,000$50,000

The market leader in the replacement of commercial and domestic refrigeration seals.

4 31

P 0061 4 0847 1950

Select Home Services

Home Services

$13,000

Select Home Services offers you the opportunity to be your own boss.

160+ 290+

P 0-9-278 4930

Shake Out

Food & Beverage

$400,000

Shake Out is a brand proudly developed in-house by the team behind BurgerFuel. Shake Out serves up a simple, yet premium fast food solution, combining quality ingredients and frictionless technology. Shake Out are looking for new franchisees to become part of their successful network.

4 4

Murdoch Ball M 021 954 632 E franchising@burgerfuelgroup.com W shakeout.co

Shed Boss

Home & Building

$95,000

Shed Boss are suppliers of high quality steel frame buildings.

10 37

P 0-7-579 1525

Shingle Inn Café

Food & Beverage

$290,000$450,000

Shingle Inn Café is a world-class café franchise now available in New Zealand.

1 40

P 0800 345 686

Shoe Clinic

Retail

$200,000$250,000

Shoe Clinic is NZ’s leading sports footwear retail store. Proven system.

19 19

M 0274 462 997

ShowerFix

Home & Building

$50,000

Manage your own bathroom maintenance business specialising in fixing leaky showers. Tried and tested model. Initial training and ongoing suppport provided. Good margins and low overheads. Would suit plumbers, builders, or a skilled handyman. Locations available throughout New Zealand.

3 3

David Howe M 0274 820 667 E david@showerfix.co.nz W showerfix.co.nz

Sierra Boutique Café

Food & Beverage

$250,000$450,000

Network of premium cafés specialising in gourmet coffee and freshly prepared food.

32 32

P 0-9-451 9102

Signature Homes

Home & Building

$150,000

Winner of the 2016 FANZ Supreme Franchise System award, we have 34 years’ experience building homes for Kiwis from 11 franchises supported by a National Office. If you have building or construction management experience and are looking for your next opportunity please contact our CEO.

11 11

Paul Bull P 0-9-415 2468 E paulbull@signature.co.nz W signature.co.nz

Leisure & Education

$45,000

Out of school care. Established 1996. Now in 100+ schools. Before school, after school and holiday programmes for primary school children. Would suit people who are looking for a change in lifestyle and who enjoy the company of children.

170 170

Chris Bartels P 0-9-576 6602 M 021 974 221 E chris@skids.co.nz W skids.co.nz

Home & Building

$125,000

We’re seeking down-to-earth practical individuals with common sense. Training and support provided.

3 3

M 021 248 3111

Home & Building

$120,000

The synthetic grass industry is growing exponentially. The SmartGrass brand and solutions are at the forefront. Be your own boss and in total control of your financial future. We’ll support you to grow a highly-regarded, profitable business and you’ll never be short of great projects.

4 4

Jack Kennedy P 0800 887 369 M 027 822 9006 E jack@smartgrass.co.nz W smartgrass.co.nz

Smith’s Sports Shoes

Retail

$200,000

Smith’s Sports Shoes’ biggest strength is the relationship between franchisor, franchisee and suppliers. What you can expect from the Smith’s team includes integrity, fun, and profitability. We focus on team building and provide support and training. Seeking people with vision, great attitude and communication skills.

15 15

Chris Smith M 021 733 981 E chrismsmith@xtra.co.nz W smithssportsshoes.co.nz

Snap-on Tools

Auto Services

$52,000

A unique opportunity to own your own business, built on a sound foundation of almost 90 years 14 of experience. Snap-on franchisees are independent business people, controlling all aspects of 5000 their franchise and working flexible hours as needed to accomplish their personal goals.

Stacey Gilbert P 0800 762 766 E sota.franchise@snapon.com W snapontools.com.au

Snap Fitness

Health & Fitness

$450,000

Internationally recognized brand that proves innovation is the key to brand agility.

56 2000+

M 0061 435 841 811

Spagalimis Italian Pizzeria

Food & Beverage

$50,000$250,000

Pizza, pasta, salad and dessert in a contemporary dining environment. Conversions welcome.

5 5

M 027 465 4986

Specsavers Optometrists & Audiology

Retail

$10,000$400,000

Specsavers New Zealand are leading optometrists and eye-care specialists. Now offering audiology services too.

52 1700+

Brendan Thompson P 0-9-475 0250 E brendan.thompson@specsavers.com W specsavers.com.au

Retail

$75,000+

Enjoy true passive income with a Speed Queen self-serve laundromat. With our turn-key service, you’ll be up and running in your own profitable business in no time, backed by the world’s oldest and largest manufacturer of commercial laundry equipment.

100+ 1m+

Royce Little P 0800 77 33 37 E sales@speedqueen.co.nz W speedqueen.co.nz

Speedy Signs

Business & Commercial

$150,000

New Zealand’s largest signs and graphics network use the latest technology in an exciting industry with huge opportunity. Proven systems and sound business practices with a focus on high quality and excellent service set us apart in the signage market. No prior experience required.

26 850

Sarah Archibald P 0-9-577 4223 M 021 479 123 E fnz@businessfranchise.co.nz W businessfranchise.co.nz

Spray & Wash

Business & Commercial

$38,000

A professional exterior building washing service for homes and businesses.

4 4

P 0800 881 123

Retail

$400,000

Stihl Shop is a nationwide network of independent, locally owned specialist outdoor power equipment retailers. Every Stihl Shop is operated by friendly approachable people who are passionate about outdoor power equipment. Full training and on-going support. Sites with real growth potential available across NZ.

78 78

Darryl Perkins M 021 543 576 E darryl.perkins@stihl.co.nz W stihlshop.co.nz

Stirling Sports

Retail

$340,000

We play to win by delivering world-class retail experiences, inspired by sport, executed with style. Stirling Sports will provide all the training and support to build and sustain your business. Opportunities available throughout New Zealand. Retail experience is an advantage but not essential.

55 55

Geoff Young M 022 417 3127 E geoff.young@stirlingsports.co.nz W stirlingsports.co.nz

Stonewood Homes NZ

Home & Building

P.O.A.

We are now expanding and seeking builders and construction entrepreneurs throughout the regions.

19 19

M 021 595 582

RE/MAX

Rodney Wayne

sKids

Skyhooks NZ 4x4 Minicranes SmartGrass

Speed Queen Laundry Services

Stihl Shop

60 61

20 21

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand

M 027 257 4500

23 29

Winter 2022

Year 31 Issue 02

description

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number in NZ, globally

investment from

page number

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Franchise and Business Opportunities

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Storage Box

Retail

$150,000

The preferred home and office organisation specialists providing solutions to New Zealand customers.

Streetwise Coffee

Food & Beverage

$155,000

Every day thousands of coffee lovers buy a Streetwise coffee. Our designer coffee outlets have 25 become symbols of coffee perfection. We’re seeking people nationwide who love the thought 25 of selling fantastic coffees to appreciative customers. Site selection assistance, training and support is given.

Donna Ferrall M 027 552 2055 E donna@streetwisecoffee.co.nz W streetwisecoffee.co.nz

Stroud Homes

Home & Building

$95,000

Stroud Homes offer a fresh approach to building new homes for your customers.

6 36

M 027 606 0063

Subway

Food & Beverage

$250,000

The world’s largest quick service submarine sandwich and salad franchise.

250 46K+

W subway.co.nz/about-us/own-a-franchise

Super Liquor

Retail

$200,000

With 130+ branded stores throughout the country, we are represented in many local communities, delivering to them real value and true convenience. We are New Zealand’s most trusted liquor brand offering market leading terms of trade and innovative national advertising and marketing programmes.

120 120

P 0-9-523 4064 E enquiries@superliquor.co.nz W superliquor.co.nz

Super Shuttle

Business & Commercial

$90,000

Super Shuttle has grown into New Zealand’s favourite airport transfer business.

120 120

P 0-9-522 5100

Swimart Pool & Spa Services

Retail

$50,000

Australasia’s most experienced chain of pool & spa specialists. Swimart commenced business in Sydney in the early 80’s and since that time has grown through the provision of expert friendly advice and superior customer service to be the market leader in the pool and spa service sector.

6 78

Brett Reading P 0800 928 373 E brett.reading@swimart.com.au W swimartfranchise.com.au

The Alternative Board

Business & Commercial

$83,000

The Alternative Board, a leading international franchise organisation, seeks franchisees to facilitate peer board meetings and offer executive coaching to local business owners. With a background as an executive, coach, consultant or business owner, you will help businesses achieve more profitability, productivity and personal fulfilment.

13 300+

Alfredo Puche M 027 427 9172 E apuche@thealternativeboard.co.nz W thealternativeboard.co.nz

The Cheesecake Shop

Food & Beverage

$200,000

You don’t need to be a baker, our excellent training course teaches you how.

33 220

David Reid P 0-9-475 9634 M 021 625 555 E davidr@thecheesecakeshop.co.nz W thecheesecakeshop.co.nz

The Christmas Heirloom Company

Retail

$40,000

Providing high quality, luxurious Christmas decorations. A profitable seasonable business.

11 11

P 0-7-839 6209

Food & Beverage

$300,000$450,000

One of NZ’s largest café and restaurant franchises, The Coffee Club have a comprehensive menu and offer relaxed dining experience. Take advantage of a proven track record, great training and ongoing support. Ideal if you are passionate about people and building customer loyalty.

65 400

Brad Jacobs P 0-9-304 0008 M 0275 26 3333 E brad@thecoffeeclub.co.nz W thecoffeeclub.co.nz

The Coffee Guy

Food & Beverage

$55,000$120,000

The Coffee Guy is New Zealand’s largest mobile coffee franchise system. The secret to our success is ensuring our franchisees have the support that they need to operate a successful franchise. New and existing franchise exclusive territories are available nationwide. Join our team today.

29 29

Andrew Morgan P 0-9 973 4823 M 022 419 3156 E andrew@ccbs.co.nz W thecoffeeguy.co.nz

The Interface Financial Group

Financial Services

$39,000

The Interface Financial Group provides debtor financing service to the SME business.

9 150+

P 0-9-302 7704

The Seasons Art Class

Leisure & Education

$63,500

High return franchise opportunity from part-time, flexible hours. No artistic talent needed

24 315

P 0-9-636 0099

The Shed Specialists Co

Home & Building

$20,000+

Join a business that is cutting-edge, with a distinct advantage over competitors. Work directly alongside manufacturers and customers to construct custom-made, fit-for-purpose sheds. Highly profitable business model with excellent support systems in place, customers ready and waiting. Investment covers fees, tools and equipment are additional.

2 2

Nicola Bow M 022 194 8747 E nicola@firstfranchise.co.nz W shedspecialists.co.nz

Retail

$350,000 - The Source Bulk Foods is offering an exciting opportunity to open a new franchise store. We’re 6 $450,000 looking for franchise partners who share a vision of healthy living for healthy profits. This is an 86 essential business with a growing online presence.

Andrea Watt P 0800 4 SOURCE M 021 530 150 E franchise@thesourcebulkfoods.co.nz W thesourcebulkfoods.co.nz

The Wheel Magician

Auto Services

$69,750

We have developed a system which provides mag wheel repairs to a very high standard in a short space of times. This means you have delighted customers and complete lots of jobs in a day. Well-established franchise opportunity available for the right person.

14 14

Alan Thomas P 0800 537 233 E enquiries@wheelmagician.co.nz W wheelmagician.co.nz

Theobroma Chocolate Lounges and Bars

Food & Beverage

$150,000$350,000

A unique food and beverage concept including chocolate, coffee, food, retail and alcohol.

4 10

P 0061 3 9480 1030

Think Water

Retail

P.O.A

Think Water is Australasia’s leading network of independently owned irrigation water services solutions with nearly 50 stores. We specialise in the design and implementation of the most water efficient irrigation and water management programmes for clients.

14 14

Liesle Corns P 0800 184 465 E liesle.corns@thinkwater.com.au W thinkwater.co.nz

Tint a Car

Auto Services

$25,000

Over 45 years’ experience, backed by passionate experts and unrivalled marketing support.

8 133

P 0-9-442 4195

Top Snap – Real Estate Photography

Business & Commercial

$15,000

Top Snap provide professional real estate photography, floor plans, video, drone, virtual tours 3D services, and more, tailored and delivered to our customers – real estate professionals, homeowners, builders, architects, interior designers, and property developers.

5 28

Ralf Barschow P 0508 867 762 E franchise@topsnap.com W topsnap.com

Total Fitouts

Business & Commercial

$50,000

Commercial fit-out company, delivering customised solutions for a wide range of industries.

4 20

P 0800 348 888

Auto Services

$88,000

New Zealand’s premier mobile paint and bumper repair franchise. High quality car paint restoration services to commercial and private customers. Professional, reliable, cost effective and convenient. No industry experience required. Comprehensive training and full ongoing support provided. Great opportunities are available throughout New Zealand.

17 120

Martin Smith P 0800 286 824 M 021 721 430 E info@touchupguys.co.nz W touchupguysfranchise.co.nz

Toyworld

Retail

$200,000$500,000

Join New Zealand’s largest independent toy retailing group.

24 180

M 021 390 954

Transform Clinic

Health & Beauty

$80,000

Transform Clinic is a well-established, successful appearance medicine, laser and beauty franchise.

7 7

M 027 355 8115

Home & Building

$50,000

Trident Homes are offering the opportunity to operate a business which is 100% NZ-owned. Established, recognised and growing brand. Seeking trade-qualified builders or experienced business owners with good people skills who are passionate about home building. Full training and ongoing support.

11 11

Neil Hawker M 0275 321 191 E nhawker@tridenthomes.nz W tridenthomes.nz

U-Sell (Park & Sell Yards)

Auto Services

$100,000

U-Sell help members of the public sell cars in a caryard environment.

6 6

P 0-9-391 1339

UBX Training

Health & Fitness

$200,000

Our boutique fitness boxing gym model has attracted over 15,000 members globally.

4 91

P 021 243 4440

Ultra-Scan

Agriculture

$80,000

An innovative mobile franchise whose core business is confirming the pregnancy of farm animals using real-time ultra-sonic equipment. Becoming a part of this franchise network enables the franchisee to run a low-cost, high return business in an exclusive territory, using a proven business system.

19 19

P 0508 858 727 E ultra-scan@xtra.co.nz W ultra-scan.co.nz

Valentines Buffet Restaurants

Food & Beverage

$300,000$400,000

Iconic buffet restaurant seeking hospitality-minded franchisees with drive, passion and energy.

5 5

P 0-9-921 4032

Venluree

Home & Building

$40,000

A unique opportunity to be part of an iconic New Zealand company and build a real business of value.

16 16

P 0-9-913 4185

The Coffee Club

The Source Bulk Foods

Touch Up Guys

Trident Homes

20 20

P 0-9-271 1025

SPECIALIST SUPPORT TO HELP YOUR FRANCHISE SUCCEED. Get in touch on 0800 177 007.

Terms, conditions, fees and charges apply to Westpac products and services. Eligibility and lending criteria apply to some Westpac products and services. Westpac New Zealand Limited.

Search the Westpac Directory of Franchising at www.franchise.co.nz

Versatile

description

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industry

number in NZ, globally

company

investment from

Franchise and Business Opportunities page number

V-Z

get more information M 027 481 5880

Home & Building

P.O.A

Your chance to own your own business without the challenges of going it alone.

Home Services

$15,000

Professional home services franchise providing flexible, multi-serviced businesses. Work either 120+ indoors or outdoors. Exclusive territories with established customers. Providing a lifestyle 1200+ choice for over 40 years. Actively seeking area master franchisees for both lawn mowing and cleaning throughout NZ. Comprehensive training and support provided.

John & Estelle Logan P 0800 847 496 E franchisemag@viphomeservices.nz W viphomeservices.co.nz

Wake Up With Make Up

Beauty

$30,000

Exciting opportunity for passionate people with an eye for detail.

5 5

M 027 249 5518

Wash Rite

Home & Building

$45,000$70,000

We are currently looking for hardworking and dedicated people around New Zealand.

31 31

P 0800 101 216

Wet-seal

Home & Building

$25,000

Waterproofing with 30 plus years of proven dependability. With a profitable work from home opportunity, all you need is a suitable vehicle. Franchisees are fully trained and receive regular ongoing training and full support from our operations, technical, sales, marketing and IT departments.

6 58

P 0800 436 000 E franchise@wet-seal.ws W wet-seal.co.nz

What’s Up House Inspections

Home & Building

$69,995

New Zealand’s leading pre-purchase home inspection company.

7 7

M 021 952 397

Wide Span Sheds

Home & Building

$95,000

Custom design, supply and construction of pre-engineered buildings. Limited opportunities in the North Island.

7 450+

P 0-9-889 2044

Window Treatments

Home & Building

$30,000

Sales and installation franchises available in New Plymouth and Gisborne.

21 21

P 0-3-343 1876

Winner Winner

Food & Beverage

$500,000

Owned by the BurgerFuel Group, Winner Winner specialises in the finest woodfired and crispy fried chicken. As it turns out, chicken is the fastest growing protein category globally which means there’s piles of opportunity right here, right now.

4 4

Murdoch Ball M 021 954 632 E franchising@burgerfuelgroup.com W winnerwinner.co.nz

Woolgro

Home & Building

$25,000$50,000

Woolgro is an all-natural, proven system to establish premium lawns using our innovative pre-seeded lawn mats, benefiting the customer and the environment. You don’t have to have a landscaping background – just be customer-focused and enjoy working outside, building a business based on excellent service.

6 6

Geoff Luke P 0-9-570 1985 M 021 957 600 E geoff.luke@woolgro.co.nz W woolgro.co.nz

X-Clean

Business & Commercial

$65,000

Sales and distribution franchise, superior cleaning product range. Would suit someone with sales background.

2 2

P 021 949 101

Xpresso Delight

Food & Beverage

$51,995

Xpresso Delight workplace espresso machines provide a semi-passive income with life-style benefits.

17 155

P 021 875 431

Zambrero

Food & Beverage

$300,000

Serving fresh, healthy and flavoursome Mexican food in New Zealand since 2014. When you join the Zambrero family, you’re joining a fast-growing international Mexican restaurant with a mission to stop world hunger through our Plate 4 Plate initiative.

15 215

Grant Maycroft P 0-4-213 9594 E bpmfranchisingnz@zambrero.com W zambrero.com

Zexx NZ

Food & Beverage

$5,000$25,000

Providing a nationwide range of quality frozen fruit beverages and alcohol cocktails.

12 16

P 0800 556 022

V.I.P. Home Services

35 35

number globally

Regional and National Master Licence Opportunities - find more at www.franchise.co.nz investment required

Aramex see page 32

P 0-6-833 6333 E recruitment@aramex.co.nz W aramex.co.nz

Business & Commercial

Aramex, formerly known as Fastway Couriers, is an award-winning franchise system that provides local and national courier and freight services at competitive prices. Over 35 years’ experience, multiple industry awards and franchises across New Zealand, Aramex is one of New Zealand’s most successful and trusted freight companies.

1,600

NZ$100,000

CrestClean see page 2

Grant McLauchlan M 027 479 6415 E grant@crestclean.co.nz W crest.co.nz/business_ opportunities-nz

Business & Commercial

CrestClean regional master franchises suit administrators, sales people or managers with people, business and accounting skills who are interested in working in the cleaning industry. Must be customer-oriented.

625

NZ$250,000

Duck Donuts

Nathan Bonney M 0275 393 022 E nathan@iridium.net.nz

Food & Beverage

The fastest-growing donut shop in the US. Be part of the Duck Donuts family, bringing Duck Donuts to New Zealand. Duck Donuts are seeking a master franchisee who shares their vision and commitment of offering a welcoming, family-friendly, and delicious experience to continue growth around the world. Join the growing success story and create sweetness and smiles with Duck Donuts.

100+

P.O.A

Jim’s Test & Tag see page 39

Peter Mahon Business & P 0800 454 654 M 021 859 222 Commercial E peter.mahon@jimstestandtag.co.nz W jimstestandtag.co.nz

Entrepreneur required to take this fantastic opportunity with passive income and potential to the next level. We are looking to appoint regional master franchisees in Auckland, Wellington and Taranaki to assist existing franchisees increase sales and market penetration, and be responsible for opening up approximately 20 new areas. Full training facilities are provided and back-up and support from Jim’s Test & Tag.

200

NZ$150,000

Muzz Buzz

Nathan Bonney M 0275 393 022 E nathan@iridium.net.nz

New Zealand master franchisee required for Australia’s leading drive-thru coffee concept. Muzz Buzz have been in the coffee business since 2004 and have established a brand recognition like no other. Unrivalled support and leading technology platform make this brand stand out.

20+

P.O.A

V.I.P. Home Services see page 55

Estelle Logan Home Services P 0800 847 496 E franchisemag@viphomeservices.nz W viphomeservices.co.nz

Regional master franchisees. Lawnmowing/gardening and home cleaning. Your desire to work with people and a commitment to quality and customer satisfaction will help you realise the potential of the business. A proven record of people management and sales experience together with sound work ethics honesty and integrity required. Suitable for couples or individuals.

1200

NZ$50,000$200,000+

Ziebart

Nathan Bonney M 0275 393 022 E nathan@iridium.net.nz

Ziebart is the world’s #1 franchise in vehicle appearance and protection. Master franchise opportunity now 400+ available in New Zealand, backed by over 60 years experience. Ziebart promise to provide exceptional customer service and the highest-level quality products to exceed all customer expectations.

Find more info franchise.co.nz

company

get more information

Food & Beverage

Auto Services

INSPIRED ACCOUNTANTS

We specialise in Franchising and love to help Franchisors and Franchisees with: • Due Diligence (should I buy this business?) • Budgets and Cashflow projections • Financial accounting and reporting systems • Benchmarking reports • Liaising with other advisors (banks, lawyers, consultants) • Tax Advice • Best structure for the business (company/trust etc) Call us for a no obligation chat on 09 969 7450 | 021 309 309 www.inspired.co.nz | craig.weston@inspired.co.nz

Inspiring You! 78

industry

description

P.O.A

7 Reasons to Call Us First You get pre-purchase inspection reports - we leave no stone unturned

Westpac New Zealand Franchise Awards

You minimise risk & protect your assets with the best structures for your business You save time, money & tax with our proven accounting solutions & systems You benefit from specialist advice – we listen, we understand

Service Provider of the Year 2011–12 2018–19 2015–16 2019–20 2017–18

You work with award-winning service provider 2019/20 - Westpac Franchise Awards You get specialist franchise mentoring and ongoing support You’re using specialist franchise accountants with the tick of approval – accredited members of FANZ & CAANZ

Call Now 0800 555 80 20 www.franchiseaccountants.co.nz

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand

Winter 2022

Year 31 Issue 02

description

location

FANZ

page number

company

Specialist Advisors get more information

ACCOUNTANTS Baker Tilly Staples Rodway Christchurch Limited

Assistance with franchise purchases and ongoing accountancy and I.T. support in the franchise area. Over 15 years’ experience in franchising in the SME market, acting for both franchisors and franchisees.

South Island

Jon Robertson/Dave McCone P 0-3-343 0599 E jon.robertson@bakertillysr.nz W bakertillysr.nz

BDO

With 16 offices, BDO is NZ’s fastest growing chartered accounting and business advisory firm. Our franchise specialists offer bespoke services in due diligence; structure reviews; appraisals; agreements, strategic planning; full accounting, audit, tax advisory and support services; raising capital and finance. Smart New Zealand business, backed by BDO.

National

Tristan Will P 0-4-472 5850 E tristan.will@bdo.co.nz W bdo.nz/franchising

Blackler Smith & Co

Very experienced and approachable chartered accountants. If you’re buying a franchise, what should you pay for it? Is this franchise any good? How much money will I make? How do I set everything up? I need help from someone experienced. Ben Blackler can help you buy a good business, set it up correctly and run it effectively. Award-winner – Professional Services.

Greater Wellington

Ben Blackler P 0-4-555 9090 E ben@bsco.co.nz W bsco.co.nz

Franchise Accountants

42 43 78

Save time, money and tax by benefiting from our specialist franchise advice and proven accounting solutions. Your success is our business. Ring now 0800 555 8020. Specialist franchise accounting solutions including due diligence, benchmarking, budgeting, valuations, business mentoring, tax planning, cashflow management and reporting software systems.

National

Philip Morrison P 0800 555 8020 E info@franchiseaccountants.co.nz W franchiseaccountants.co.nz

Inspired Accountants

We are chartered accountants who specialise in franchising. Having a look under the bonnet (due diligence) is key when buying a business. We do this and set up robust reporting systems so you know how the business is performing. Inspired Accountants – Inspiring You.

National

Craig Weston P 0-9-309 2561 M 021 309 309 E craig.weston@inspired.co.nz W inspired.co.nz

KPMG

Franchise accounting and business advisory experts. We take care of your tax, accounting and business advisory needs so you can spend more time focusing on your franchise.

National

Hamish Smith P 0-9-363 3251 M 0274 450 977 E hamishsmith@kpmg.co.nz W kpmgenterprise.co.nz

Nexia New Zealand

Nexia New Zealand are franchise accounting and business advisory experts with broad experience in all aspects of franchising. If you own a franchise, are thinking of buying one, or want to franchise an existing business, we have all the expertise to help you succeed.

National

Scott Travis P 0-9-448 3232 M 021 414 569 E stravis@nexiaauckland.co.nz W nexia.co.nz/industries/franchising

Orb360

Orb360 provides franchise owners and prospective franchise owners with financial support from all angles, helping you stay on top of everything from cash flow and tax compliance to forecasting and future-proofing your business. Our franchise specialist accountants have over ten years of experience.

National

Jay Changlani M 0210 763 762 E sachin@orb360.co.nz W orb360.co.nz

ANZ has a dedicated team of business specialists throughout New Zealand to provide support for franchisors and franchisees. They have also developed a range of tools and resources to make your franchising journey easier, including a free ANZ Franchise Guide.

National

Our Franchise Experts P 0800 39 40 41 E enquiries@anz.com W anz.co.nz

ASB provides a comprehensive range of financial solutions for both franchisees and franchisors including finance, insurance, savings and investment options, everyday banking and more. So if you are thinking of starting or buying a franchise, talk to our franchise specialists on 0800 272 476.

National

ASB Franchise Team P 0800 272 476 E franchising@asb.co.nz W asb.co.nz

Talk to us about our wide range of specialist services that we can tailor to meet your needs as a franchisor or franchisee. We’ll use our 145 years’ experience in business banking, giving your business the support it needs to grow and succeed.

National

Riaan Wilson P 0800 ASK BNZ E riaan_wilson@bnz.co.nz W bnz.co.nz/franchise

Prospa is New Zealand’s small business lending specialist. By making the loan application process faster and easier, we’ve helped thousands of small businesses grow and take advantage of opportunities, with support from our friendly team of Business Lending Specialists.

National

Liam Popham P 0800 005 797 M 0061 402 816 809 E info@prospa.co.nz W prospa.co.nz/franchise

FINANCE PROVIDERS ANZ

ASB

BNZ

Prospa

Silver Chef

Westpac New Zealand Ltd

22 23 84

Silver Chef is the only dedicated hospitality equipment funder in New Zealand and we have been providing flexible equipment National funding to the hospitality industry for 30 years. Preserve your working capital with Silver Chef, and fuel your growth through our various franchise funding solutions.

Trent Parkinson P 0800 443 334 E tparkinson@silverchef.co.nz W silverchef.co.nz

Westpac is New Zealand’s most experienced bank in franchising and the only bank offering dedicated franchise specialist managers throughout the country. Westpac has a high level of expertise in the franchise industry; this has been built up over the past two decades by working closely with franchisors, franchisees and industry specialists. The resulting depth of experience enables us to provide you with informed specialist advice regarding franchise funding and franchise specific transactional solutions. Specialists in franchise financing: Auckland/Northland - Mike Haigh, Sujam Ratnayake South Island – René Artz

National

Daniel Cloete P 0800 177 007 E franchising@westpac.co.nz W westpac.co.nz

FRANCHISE CONSULTANTS Franchise Accountants

42 43 78

Specialist advice on franchise system development, feasibility studies, recruitment, documentation, manuals, ongoing mentoring, strategic planning and partnering to grow your business.

National

Philip Morrison P 0800 555 8020 E info@franchiseaccountants.co.nz W franchiseaccountants.co.nz

Franchize Consultants (NZ)

Specialists in franchise development, strategic planning, legal briefs, systems and manuals, recruitment processes and documentation, ongoing mentoring and sound advice on franchising and licensing. Recognised as New Zealand’s leading management consultancy specialising in franchise development. Experience with many of NZ’s top franchised companies.

National & Worldwide

Callum Floyd P 0-9-523 3858 E callum@franchize.co.nz W franchize.co.nz

Tereza Murray Franchising

We specialise in developing comprehensive and cost-effective franchise systems for small businesses needing a growth strategy that delivers profit, performance and scale.

National

Tereza Murray P 027 471 7337 E tereza@terezamurrayfranchising.co.nz W terezamurrayfranchising.co.nz

The Franchise Coach

Comprehensive advice on franchise system development. Feasibility studies, manuals, documentation, legal briefs, franchisee recruitment, exporting and importing, mediation and ongoing mentoring to grow your business. The Franchise Coach has been a major contributor to the success of franchising in New Zealand since 1983. Consultants, trainers and speakers.

National & Worldwide

Stewart Germann M 021 276 9898 E stewart@thefranchisecoach.co.nz W thefranchisecoach.co.nz

At ASCO Legal we have a fresh perspective on the practice of law, a client-centred one. Our team is friendly, approachable and National & efficient. We enjoy helping both our franchisor and franchisee clients get the most benefit out of franchising, providing quality Worldwide pragmatic advice.

Alistair van Schalkwyk P 0-9-308 8071 M 021 0274 2011 E alistair@ascolegal.co.nz W ascolegal.co.nz

Botherway Legal

Commercial law firm specialising in franchising and related law. We work with you to give you the best possible legal support in your franchised or licensed business. Justina Knox is our specialist franchise lawyer and also has experience dealing with disputes and the successful negotiation of franchise exits.

National

Justina Knox P 0-7-839 1122 E justina@blegal.co.nz W blegal.co.nz

Botting Legal

Franchise and commercial law specialists. We provide practical legal advice in plain English for both franchisees and franchisors at very competitive rates. Preparation and review of franchise documentation, advice on structuring and IP protection, franchise operation and dispute resolution.

National

Bradley Botting P 0-9-950 3880 M 0274 769 738 E franchise@bottinglegal.com

Brookfields Lawyers

Expert franchise lawyers. Fixed price packages. Urgent advice is no problem.

National

P 0-9-979 2109 E law@brookfields.co.nz W brookfields.co.nz

Deirdre Watson Barrister

25 years’ experience in litigation, disputes, court cases and mediation. Franchise dispute specialist.

National

Deirdre Watson P 0-9-309 6988 E deirdre@deirdrewatson.co.nz W deirdrewatson.co.nz

LAWYERS ASCO Legal

WE TAILOR FINANCIAL SOLUTIONS TO FIT YOUR FRANCHISE. Get in touch on 0800 177 007.

Terms, conditions, fees and charges apply to Westpac products and services. Eligibility and lending criteria apply to some Westpac products and services. Westpac New Zealand Limited.

Search the Westpac Directory of Franchising at www.franchise.co.nz

company Duncan Cotterill

description

location

FANZ

page number

Specialist Advisors get more information

Enterprising full service law firm with offices nationwide. Experts in franchise system establishment, network growth and international expansion. Covering all your franchise and broader business needs, including distribution networks, supply chains, intellectual property, employment, health and safety, property/leasing, acquisitions and sales, immigration and dispute resolution.

National

Hamish Walker P 0-4-499 7809 M 027 288 2339 E hamish.walker@duncancotterill.com W duncancotterill.com

Franchise Law

Drafting, amending and reviewing franchise agreements. Franchise sales and purchases. Commercial property leases, sales and purchases.

National

Thada Chapman P 0800 Solicitor M 021 309 233 E thada@franchiselaw.co.nz W franchiselaw.co.nz

Gaze Burt

Lawyers providing full legal services for franchisors and franchisees including advice and documents relating to franchise development, franchise evaluation, risk management, transactional management and dispute resolution. Our experience is extensive over many years and we understand the important and significant fundamentals required for quality franchising.

National

Michael Bright P 0-9-414 9800 E michael.bright@gazeburt.co.nz W gazeburt.co.nz

Gibson Sheat Lawyers

Comprehensive legal advice for franchisors and franchisees. All franchise documentation. We’ll sort out issues at the outset, before they become problems. If things have already turned pear-shaped our mediation and franchise dispute specialists can assist.

Greater Wellington

Claire Byrne P 0-4-916 7483 M 029 916 7483 E claire.byrne@gibsonsheat.com W gibsonsheat.com

Goodwin Turner Commercial Lawyers

Goodwin Turner Commercial Lawyers aims to provide a modern, friendly, client-focused and efficient approach to your legal business requirements, with a genuine focus on adding value to your business.

National & Worldwide

Scott Goodwin P 0-9-973 7350 M 027 700 7396 E scott@goodwinturner.co.nz W goodwinturner.co.nz

Harmans Lawyers

A Christchurch based firm offering comprehensive legal services for franchisors and franchisees including franchise and disclosure documentation, employment, leases, financing, dispute resolution and business structures. Full service legal firm that prides itself on being solution driven. Franchise specialists with a proven track record.

National

Mark Sherry P 0-3-352 2293 M 021 524 890 E mark.sherry@harmans.co.nz W harmans.co.nz

Jackson Russell Lawyers

Your business needs specialist franchising advice and an experienced legal team that covers all areas of business law. National Jackson Russell is a full service law firm that will get to know your business, tailor advice to your business objectives and guide you through the process.

Darryl King P 0-9-300 6935 E dking@jacksonrussell.co.nz W jacksonrussell.co.nz

Lane Neave

Lane Neave is a full service law firm with offices Auckland, Wellington, Christchurch and Queenstown. We have a dedicated franchising team experienced in advising both franchisors and franchisees on all their legal requirements. Our clients include large nationwide franchisor chains through to individuals.

National

Claire Evans P 0-3-353 8012 E claire.evans@laneneave.co.nz W laneneave.co.nz

MacDonald Lewis Law

Expert franchise lawyers who specialise in fixed price packages for legal services. A specialist firm based in Parnell offering sound, practical and timely advice, we can assist with all business legal requirements.

National & Worldwide

Rory MacDonald/Tim Lewis P 0-9-307 3324 E info@mllaw.co.nz W mllaw.co.nz

Martelli McKegg Lawyers

Experienced franchise and business law advisors focussed on helping clients to succeed. All areas of franchising, including franchise documentation, business sales, retail and commercial leasing, licensing, supply and distribution, brand protection, health and safety, immigration, employment and dispute resolution. Advice in Mandarin and Cantonese.

National & Worldwide

Andrew Skinner/Steven Lee M 027 705 4598 M 021 728 892 E andrew.skinner@martellimckegg.co.nz E steven@martellimckegg.co.nz W martellimckegg.co.nz

Mortlock McCormack Law

Christchurch-based franchise experts advising clients locally and nationwide. Specialist advice for franchisors and licensors wishing to set-up and operate, and for franchisees regarding all aspects of their franchise. Full range of associated commercially-focused and cost-effective legal services provided.

Canterbury & National

Kent Yeoman P 0-3-343 8453 M 021 517 601 E kent@mmlaw.co.nz W mortlock-mccormack.co.nz

MST Lawyers

Full service legal firm established since 1975 acting for franchisors and franchisees in both preparation and entrance into franchises within Australia, dispute resolution and regulatory compliance with the franchising code of conduct and other Australian legislation. Well connected in the Australian market.

Australia

Alicia Hill P 0061 3 8540 0200 M 0061 409 215 943 E alicia.hill@mst.com.au W mst.com.au

Quantum Law

Specialists in franchise and business law. If you seek prompt and technically sound legal advice delivered to suit your commercial reality please contact us. With a wealth of franchise, business and corporate law experience, you will be in safe hands.

National & Worldwide

Harshad Shiba P 0-9-302 0070 M 021 407 228 E contact@quantumlaw.co.nz W quantumlaw.co.nz

Simpson Grierson

Specialists in franchise systems including structuring, documentation, human resources, property, taxation and transactions.

National

Richard Watts P 0-9-977 5182 M 021 895 931 E richard.watts@simpsongrierson.com W simpsongrierson.com

Stace Hammond

Stace Hammond is a business law firm with offices in Hamilton and Auckland.

Auckland & Hamilton

Patrick Learmonth P 0-9-306 6874 E pml@shg.co.nz W stacehammond.co.nz

New Zealand’s longest established specialised franchise law firm with over 40 years’ experience. Expert legal advice to franchisors and franchisees nationwide. Winners of 2022 Global 100 – Franchise Law Firm of the Year – NZ and 2021 Global Awards – Leaders in Law – Franchising Expert of the Year in NZ.

National & Worldwide

Stewart Germann / Khushbu Sundarji P 0-9-308 9925 M 021 276 9898 E stewart@germann.co.nz W germann.co.nz

Turner Hopkins

A full service firm who can help you with all your legal needs. If you are a franchisor looking to develop a franchise system or a new franchisee looking to purchase a franchise business we can develop fixed price packages to suit your exact needs.

National

Phil Shannon P 0-9-486 9575 M 021 485 557 E phil.shannon@turnerhopkins.co.nz W turnerhopkins.co.nz

Wynn Williams

The Wynn Williams team understand franchising and have global experience advising brand owners/franchisors, master National franchisees, investors and franchisees. We are known for our trans-Tasman expertise and can quickly assist you to assess and grow your business in the New Zealand market.

Find more info franchise.co.nz

Stewart Germann Law Office, Lawyers and Notary Public

You don’t have to be a hairdresser to own a

Style a life you love

WELLINGTON | LOWER HUTT WAIRARAPA

• • •

Buy or sell a franchise Franchise your business Franchise disputes

Claire Byrne | 04 916 7483 claire.byrne@gibsonsheat.com

Katrina Hammon P 0-9-300 2647 M 021 221 8847 E katrina.hammon@wynnwilliams.co.nz W wynnwilliams.co.nz

Established 1990

The complete franchise resource

We can franchise your business We have helped over 150 companies develop their systems and pursue their franchising goals.

Contact: Zenardia Anderberg 0800 100 114 bdm@justcuts.com justcuts.co.nz

Phone Stewart on 021 276 9898 www.thefranchisecoach.co.nz

SPECIALIST SUPPORT TO HELP YOUR FRANCHISE SUCCEED. Get in touch on 0800 177 007.

Terms, conditions, fees and charges apply to Westpac products and services. Eligibility and lending criteria apply to some Westpac products and services. Westpac New Zealand Limited.

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand

Winter 2022

Year 31 Issue 02

service

description

location

FANZ

page number

company

Other Services get more information

OTHER SERVICES ABC Business Brokers

Business Brokers

Specialist business sales company selling franchises for 20 years with branches nationwide. At all times, we place the greatest value on confidentiality, professionalism and innovation. Your business is our business.

National

Steve Smith P 0-9-630 3004 E steves@abcbusiness.co.nz W businessesforsale.co.nz

Attain NZ

Sales Training

Attain NZ works with franchisees that are great at what they do but find the whole ‘sales’ thing a real challenge. From public courses to bespoke programmes, we help with sales strategy to implementation and from franchisor support to individual business owner.

National

Bill James P 0-9-366 1665 M 027 457 3796 E bill@attainsales.co.nz W attainsales.co.nz

Marketing

Brand Machine changes the way franchise brands do marketing. Our Brand Amplifier and Marketing Hub solutions allow online and offline local area marketing to be executed with scale and efficiency, while giving franchisees the tools they need to execute their own local activity.

National

Andrew Mitchell M 021 801 115 E andrew@brandmachine.com W brandmachine.com

Crank’d

Brand Consultants

We are brand experts, combining human-centered thinking and creative with emerging technologies to create exceptional brand experiences. We are a one-stop creative shop specialising in franchise systems and multi-store operations, providing strategy, brand, creative, web and marketing solutions.

National

Steve Goldie P 0800 CRANKD M 021 977 979 E steve@crankd.nz W crankd.nz

Crombie Lockwood

Insurance

Crombie Lockwood is one of NZ’S largest insurance brokers. We guide master franchisors on the National complex insurance and risk management programmes necessary for successful franchises and provide face-to-face advice to individual members. Protect your business with SMARTpak, our smart insurance solution for franchisors and franchisees.

David Rayner P 0-4-802 0166 E david.rayner@crombielockwood.co.nz W crombielockwood.co.nz

Cumulo9

Email Branding

Cumulo9, digital solution experts ensuring your company communication is consistently and securely delivered. A complete omni-channel solution offering marketing campaigns, transactional emails, compliance, audibility, tracking and data management. A suite of products providing a cost-effective solution for seamlessly branded and deliverable business communication.

New Zealand & Worldwide

Chris Hogg P 0-9-377 8885 M 021 345 690 E chris.hogg@cumulo9.com W cumulo9.com

Design for Marketers

Designers

Engage Design for Marketers to obtain design resources for you to market your franchise brand effectively and consistently. Planning, creation and supply of resources for branding, advertising, promotional, recruitment, point of sale etc. Over 30 years’ experience with leading franchise brands. Be seen, be bought, be recommended.

National

Paul Donovan M 021 64 45 45 E paul@cdq.co.nz W cdq.co.nz

Corporate Apparel

NZ’s largest uniform and promotional products business. We supply and brand quality uniforms, including polo shirts, corporate wear, sportswear, hospitality wear, plus a range of corporate gifts. Contact our national accounts team to help you manage your brand on a national basis.

National

Sarah Archibald P 0-9-577 4223 E info@embroidme.co.nz W embroidme.co.nz

Printing & Marketing

Excel Digital enables organisations to optimise each step of the communications supply chain from strategy and ideation through to creative, print production, storage and re-order. In 2019 Excel Digital merged with Perception Group to become one of the largest digital-first printing companies in New Zealand.

National

Anneliese Theron P 0-4-499 0912 M 027 811 8285 E anneliese.t@exceldigital.co.nz W exceldigital.co.nz

Franchise Association

The peak body representing the franchise community. Franchise members are required to submit their agreement and disclosure documents to ensure compliance with our codes of ethics and practice before being accepted into membership and biennially thereafter. Affiliate members are suppliers to the franchise sector.

National

Robyn Pickerill P 0-9-274 2901 E contact@franchise.org.nz W franchiseassociation.org.nz

Franchise Infinity

Software Management Tool

Franchise Infinity is cloud-based software that combines a range of effective management tools which enables you to manage all aspects of your franchise from one centralised operating system. These efficiencies are driven through a focus on communication, training, compliance and performance.

Worldwide

Shane Boulle P 0800 555 013 M 021 083 66253 E sales@franchiseinfinity.com W franchiseinfinity.com

Franchise Media Training

Media Training

Franchise Media Training has two core services. It helps franchises grow their bottom lines by showing them how to generate their own news media publicity. Secondly it prepares franchises for possible negative media attention that can destroy entire brands overnight.

National

Pete Burdon P 0-3-420 0300 M 029 200 8555 E office@franchisemediatraining.com W franchisemediatraining.com

Franchise Relationships Institute

Franchise Research & Development

Franchisee selection systems, satisfaction surveys, recruitment and training for franchise management. Assistance with organisational change and restructuring, conference presentations on managing the franchise relationship.

New Zealand & Australia

Greg Nathan P 0061 418 157 701 E gregnathan@franchiserelationships.com W franchiserelationships.com

Network & Location Planning

Founded in 2003, Geotech provides strategic network and location planning services to franchised businesses across South East Asia. Our particular expertise utilises data and science to help underpin location planning decisions across the retail industry. We have worked with many well-known international brands.

South East Asia

Jeff Vassel M 0061 421 684 444 E jeffv@geotechinfo.com.au W geotechinfo.com.au

HR Management

A growing focus on compliance in the franchise sector has increased the need for best-practice workplace management across a franchise system. HR Assured’s combination of HRIS and telephone advice can help every franchisee navigate around complex workplace matters with confidence.

National

Adam Kemp P 0800 003 752 M 027 202 5137 E awk@hrassured.co.nz W enablehr.co.nz

Franchise Recruitment

Unique in the NZ market. Experienced franchise recruitment, operational and HR professionals who connect franchise brands and potential franchisees. We work directly with a number of leading brands. Our networks are extensive, our proven expertise extends over commercial property, franchise growth, development and recruitment.

National & Worldwide

Nathan Bonney M 0275 393 022 E admin@iridium.net.nz W iridium.net.nz

Retail Leasing Brokers

Ranesh and Nilesh at JLL are specialist retail leasing brokers who can provide expert advice to secure a retail location for your business. They have vast experience dealing with national and international brands throughout the country.

Auckland & National

Ranesh Parmar / Nilesh Patel P 021 502 223 P 021 761 733 E ranesh.parmar@ap.jll.com E nilesh.patel@ap.jll.com W jll.nz

Communications & Public Relations

Every business wants to tell their story with impact, while avoiding bumps in the road that affect reputation and brand. Through communications and public relations, we do the things that make sure franchisors are ready to deal with challenges and maximise opportunities.

National

Melanie Drumm P 022 120 1672 E mel.drumm@jvstrategies.co.nz W jvstrategies.co.nz

LINK Business Brokers

Franchisee Resales & Recruitment

LINK are the authority on selling businesses in NZ and the southern hemisphere. Franchised specialists National in business sales, franchise re-sales and recruitment and sales of franchise opportunities. We provide professional, practical franchise advice to our clients. LINK has more brokers than any other brokerage.

Nick Stevens P 0-9-579 9226 E link@linkbusiness.co.nz W linkbusiness.co.nz

MYOB

Accounting & Payroll Software

MYOB offers easy online accounting software that has everything you need to take care of your franchise business, including POS and payroll solutions. Whether you’re a small or large franchise, or a franchisor managing multiple franchise sites, MYOB has the solutions.

National

Nick Fletcher P 0800 39 66 38 M 021 940 921 E nick.fletcher@myob.com W myob.co.nz/franchise

Signs & Graphics

NZ’s largest signs and graphics company. We consult, design, manufacture and install. Retail, digital, vehicle signage and everything in between. Contact our national accounts team to help manage your brand on a national basis. 25 locations from Whangarei to Invercargill.

National

Sarah Archibald P 0-9-577 4223 E info@speedysigns.co.nz W speedysigns.co.nz

The Mediator

Mediation

Franchise disputes can be resolved quickly and effectively via online or face-to-face mediations, saving your brand and business from potential harm. With 20 years experience in mediation and law, Trish Blyth, ‘The Mediator’, has been on the panel of Mediators for the Franchise Association for 10 years.

Auckland & National

Trish Blyth P 0800 02 MEDIATE M 021 677 950 E trish@themediator.co.nz W themediator.co.nz

Waipuna Hotel & Conference Centre

Conferences

Hotel accommodation with fully integrated conference centre suitable for small meetings through to Greater international conventions. Full food, beverage and leisure facilities complete the offering. “World famous Auckland in New Zealand”, Waipuna Hotel and Conference Centre is an icon in the mid-range meetings and Area leisure market.

Brand Machine

EmbroidMe

Excel Digital

Franchise Association of New Zealand

Geotech Information Services

62 63

HR Assured

Iridium Partners

Jones Lang LaSalle (JLL)

JV Public Strategies

Speedy Signs

Michelle Gain P 0-9-526 3029 E michelleg@waipunahotel.co.nz W waipunahotel.co.nz

Search the Westpac Directory of Franchising at www.franchise.co.nz

How big is franchising? Almost certainly bigger than you think, as the 2021 Franchising New Zealand survey showed

n his article on page 28, Dean Madsen talks about his first experiences of New Zealand franchising in the 1980s. He recalls, ‘I soon discovered there was a lot more to franchising than I had thought, with many brands that I was familiar with, but had never realised were franchises.’ More than 30 years later, that number has exploded. Per capita, New Zealand is now the most franchised country in the world, with almost 600 different franchise brands and 32,500 franchise units – that’s shops, cafés, signmakers, bookkeepers or even lawnmowing businesses owned by franchisees. Some franchisees own several outlets. So here are some more numbers from the survey that might open your eyes to the size – and potential – of franchising. • Sales through franchised units are estimated to be a massive $36.8 billion – equivalent to a remarkable 12 percent of our GDP. This figure doesn’t include motor vehicle or fuel retail through franchised outlets – add those in, and the total comes to $58.5 billion. • Franchised businesses employ 156,828 New Zealanders. In some sectors, such as food service, franchises are among the biggest employers of young people. Because there are systems and processes to follow, they tend to be properly trained – and can also move into managerial roles.

• 71 percent of the franchises operating in New Zealand are homegrown brands. The popular image of franchises might be big international

NZ franchising FACTS 2021

brands like McDonald’s or Pizza Hut, but the majority are local names like Columbus Coffee, Green Acres, Pit Stop or Rodney Wayne. Not to mention Four Square, New World and Pak’nSave.

• 80 percent of all franchises have been franchising for over 10 years. That means they’ve been through changing markets and economic ups and downs before. The pandemic might have been unprecedented, but franchisors had the resources and experience to help their franchisees through it on all sorts of levels, from financial to emotional.

• Only 1.3 percent of franchisees were involved in a significant dispute – an impressively low figure. Given the number of franchise units in New Zealand, though, it means that there are a few hundred disputes every year. Because some franchises are big brands, and big brands are big news, a few of these will make headlines, but remember – they are the exception rather than the norm. • 24 percent of franchises each contribute over $100,000 to community support every year. As well as supporting big national charities, franchisees own local businesses which support their local communities in hundreds of different ways. And, unlike many overseas corporations, local franchisees employ local people and pay their fair share of local taxes – whether the name above the door is an international brand or not. Read more results from the survey, including what all these franchises do, where their franchisees come from, and the cost of getting started, at www.franchise.co.nz/articles/3419

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Franchise New Zealand

Winter 2022

Year 31 Issue 02

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Franchise New Zealand - Year 31 Issue 02 – Winter 2022

Articles inside

Once In A Lifetime

Built Around You

The Franchise Bible

Going Up?

Lessons Of A Lifetime

Wise Head - Young Shoulders

Side By Side

Foot To The Floor

Always In Demand

Café Franchise Adds Up

20 Years At The Top

Giant Steps

Healthy Returns

Family Business

Living The Good Life

Fresh Approach

Building Confidence In Kids

Sandwich Course

All About People

Fast & Fresh

Bounce Back

How To Find A Good Opportunity

Money-Making Machine