FABRICATORS MAKING TODAY’S SKYLINE POSSIBLE
On behalf of the AISC, let us be the first to welcome you to this year’s North American Steel Construction Conference. The 2004 edition in Long Beach, CA will prove to be another exciting opportunity for steel design and construction professionals: • Start with your bottom line profitability, and work your way up. NASCC affords the opportunity to analyze the latest engineering data on fabrication, detailing, and erection techniques. • Educational opportunities are abound in every phase of steel construction including such timely topics as Quality Issues In Construction Documents. • Network with your friends in the industry: peers, customers, associates, even perhaps future employees. Investment in new technologies pays off for HLM Steel, says Bryan McWherter, President. -Read how Peddinghaus, the AISC conference, and design software helped grow their firm. Page 7
The prestigious Harvard Business Review is long considered a bible for today’s business activities and practice. Global firms research Harvard’s data for significant topics that affect their growth and vitality. These can vary from economic forecasting to environmental impact studies to diplomatic issues affecting international transactions. Peddinghaus looked to this honored publication for meaningful direction as it pertains to obtaining customer feedback on new machine purchases and installations. Thus, a new Peddinghaus Survey was developed to gauge the satisfaction level of our customers who have purchased CNC machines in 2002 and 2003. In early January, 2004, each Peddinghaus customer who purchased a CNC machine responded to five questions concerning the installation process and service responsiveness. Each question was scaled 1 through 10 - with 10 showing complete satisfaction. An amazingly high response from our customers consistently gave Peddinghaus high marks for customer service, machine reliability, and overall approval. I recommend purchasing Peddinghaus to a close friend or colleague... A true sense of customer satisfaction is the willingness to recommend a purchase to a close friend or colleague on the steel fabrication industry. In Peddinghaus’ survey, over 93% replied with a resounding 9 or 10 that they would heartily recommend purchasing a Peddinghaus machine to a member of our industry. continued on page 2...