Wellness Wire - December 2015

#02 December

Colleague News/Announcements News & Events

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Around Our Community

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Pen Bay Medical Center and Waldo County General Hospital Receive Approval from DHHS Pen Bay Medical Center and Waldo County General Hospital received final approval from the Department of Health and Human Services for the formation of a new parent company in November 2015. Both Pen Bay Medical Center and Waldo County General Hospital remain separate organizations, operating as a unified system under the legal name of Coastal Healthcare Alliance. This formal partnership allows both organizations and their medical staffs to continue to work closely together to develop integrated services which will enhance patient care, control the rising cost of healthcare, and improve healthcare in the community.

Employee and Manager of the Year Awarded Pen Bay Medical Center is proud to recognize Terry Hanley, Patient Accounts as Employee of the Year and Shannon Wilson, Patient Accounts as Manager of the Year. Terry and Shannon were nominated by their colleagues for their exceptional contributions to the organization. Pen Bay is especially honored to be able to recognize Shannon for her dedication to the hospital. Shannon passed away in November 2015.

Terry Hanley, Patient Accounts

Shannon Wilson, Patient Accounts

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PBMC News and Events Pen Bay Medical Center Receives Straight As in Hospital Safety Score

Energy Efficiency

Pen Bay Medical Center has been recognized for its dedication to patient safety by being awarded an A grade in the Fall 2015 Hospital Safety Score. The Hospital Safety Score rates how well hospitals protect patients from preventable medical errors, injuries and infections within the hospital. Pen Bay Medical Center is also being recognized as a “Straight A’s” hospital for never receiving a grade lower than an A from the Hospital Safety Score since the Score first launched in June 2012. Only 133 hospitals across the country have been awarded Straight As.

By taking bold steps to modify fuel storage and type, and lighting and bathroom fixtures, Pen Bay Medical Center anticipates more than $550,000 of annual savings in energy and water usage for the medical center campus.

The Hospital Safety Score is the gold standard rating for patient safety, compiled under the guidance of the nation’s leading patient safety experts and administered by The Leapfrog Group, a national, independent nonprofit.

By making the modification to burn No. 2 heating oil, Pen Bay Medical Center will become a “clean” physical plant and proudly join the ranks of numerous Midcoast businesses and organizations making big changes to protect our natural environment. *Full monitoring and validation of the project is underway and a full report will be provided in the spring of 2016

You asked for it. We got it.

In this section of the Wellness Wire, Pen Bay Medical Center will provide a list of capital projects from across the system. Pen Bay would like to highlight investments that are made back into our systems, our employees and ultimately our patients. $1.2 million has been invested in 50 different projects during the months of October and November. Please see below for a few highlights.

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New glidescope for Anesthesia Construction and equipment for Dermatology New scopes for Endoscopy New outdoor area for PARC Roof replacement over Med Surg Renovations at Old County Road building Renovations at new Picker Family Resource Center Began computer replacement program New mattresses at the Knox Center

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Bariatric wheelchair for MRI New surgical spotlights in the OR Renovations at Waldoboro Family Medicine Renovations at Internal Medicine office Renovations at Dr. Chamberlin’s Practice

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PBMC News and Events Holiday Tree Lighting Pen Bay Medical Center Ethics Committee

On Wednesday, December 2, trees along Anchor Drive were illuminated for the inaugural Holiday Tree Lighting Ceremony. The ceremony took place in a tent adjacent to Anchor Drive and featured a coffee and cocoa bar, cookies, a harp performance and a visit from Santa.

The celebration was a tribute to the Sussman House patients, families, donors and business partners and also marked the one year anniversary of the facility.

The Sussman House is able to provide services to the Midcoast community due to the support it receives from its dedicated community members, donors and colleagues.

The Pen Bay Ethics Committee is available to review requests submitted by staff, patients and patient family members in regards to concerns surrounding an ethical dilemma. The committee serves to educate physicians, hospital staff, patients, and patient families; to advise on design and implementation of hospital policies and to provide advisory review of cases as needed.

The primary responsibility of the committee in the case review process is to identify issues, encourage dialogue, educate, offer viable options, seek supplemental resources and facilitate problem resolution.

Pen Bay employees may submit a request via the intranet and patients or their family member should call 921-8632.

Pen Bay Medical Center Outpatient Physical and Occupational Therapy Update Physical therapist Nancy Coyne, MSPT, CVT offers hope for those dealing with vertigo and dizziness. Nancy is one of only a few physical therapists in Maine with expertise in the emerging field of vestibular rehabilitation therapy (VRT), an exercise-based program designed to train the nervous system to compensate for inner-ear deficits. Nancy will be offering a community presentation at the Health Matters with Kno-Wal-Lin January 14 event at the Picker Family Resource Center. The program is free but space is limited. Please call 921-3950 to register.

Pelvic Floor Rehab is a new service provided by Lee Ann Dinofrio, PT, specially trained by Herman and Wallace in October 2014. This specific type of rehab can work to decrease the effects of pregnancy, bladder/bowel dysfunction and abdominal/back/pelvic pain. For more information, please call 921-5500.

(Physician referrals are required)

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PBMC News and Events Knox Center for Long Term Care Welcomes New Administrator - Carol Timberlake, LNHA, FACHCA The Knox Center for Long Term Care is pleased to welcome Carol Timberlake, LNHA, FACHCA as the new administrator. Carol is a licensed nursing home administrator with extensive experience in facility management, staff/customer service training and referral management.

Prior to joining the Knox Center, Carol worked at the Western Area Agency on Aging and most recently at North Country Associates. While at North Country Associates, Carol managed four skilled and long-term nursing facilities, residential care and assisted living units. Carol managed three of these units while concurrently serving in the vice president of marketing position. She has a proven track record of high census and profitability in a challenging reimbursement system.

Carol is a member of the Maine Health Care Association and a Fellow of the American College of Health Care Administrators.

MaineHealth 2014 Community Benefits Report Released

Pen Bay Medical Center and MaineHealth have a long-standing commitment to the health and well-being of our community. In keeping with that mission, MaineHealth and its member organizations offer a wide range of community programs and services free of charge. Each year the Community Benefit Report is published to share the compelling stories about the people and families whose lives are touched by the MaineHealth community, and the dedicated staff who provide that care.

Please use the link below to access the 2014 MaineHealth Community Benefits Report. http://www.mainehealth.com/community-benefit-report

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Around Our Community Donations for Humane Society Collected

Left to right: Barbie Jones, Sue Tolman, Diane Benner, Julie Simmons, Sarah Pennington, Adonna Dennison, Lisa Heal, Stephanie Mank, Nikki Kirk, Kayla Heal, Lisa Nickerson

As a holiday team building exercise, the Pen Bay Medical Center Patient Accounts Department collected supplies for the Pope Memorial Humane Society of Knox County.

Thank You to our Volunteers We would like to thank all of our volunteers at Pen Bay Medical Center, Pen Bay Physician & Associates, Kno-Wal-Lin Home Care and Hospice, Quarry Hill Retirement Community and the Knox Center for Long Term Care. We can’t support the Midcoast community without your commitment and dedication.

Top 10 Volunteer Hours For Fiscal Year 2015 Virginia Johns 672 JR. Guimond 667 Karen Wincapaw 365 Noreen Mellor 293 Kathy Beck 233 Debbie Carson 196 Margaret Simmons 193 Mike Conte 170 Carol Robinson 162 Karli DeHart 157

Top 10 Volunteers Lifetime Hours Suzanne Armstrong 5,523 Charlotte Root 4,521 Virginia Johns 3,529 Phyllis Wiggin 3,372 Jane Staman 3,348 Karen Wincapaw 3,171 Margaret Simmons 2,587 Morrie Dorenfeld 2,281 Madelyn Drinkwater 2,201 Louise Kinney 1,731

We would also like to thank the Pen Bay Stitchers—a wonderful group of volunteers who knit, crochet and quilt one-of-a-kind gifts for our Pen Bay babies and patients— as well as volunteers at the Sussman House, the Spiritual Care volunteers, the mid-coast clergy, donors, boards, committees, employees and community volunteers.

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Around Our Community Best of the Best Of Knox County

Pen Bay Medical Center was honored to be voted Best of the Best of Knox County in multiple categories for 2015.

Winners include Pen Bay Physician and Associates Pediatrics as the #1 Medical Office and Bill Stephenson, MD, Dana Goldsmith, MD and Susan McKinley, MD as #1, #2 and #3 Pediatricians. Bill Stephenson, MD was also voted the #3 Physician.

Pen Bay Healthcare Foundation The Foundation began 2015 by concluding its nearly $14 million Better Together capital campaign which helped fund expansions to the Picker Center, The Bob Gagnon Cancer Suite, Ann Bresnahan Center for Excellence, Physicians Fund for Clinical Excellence, and the Birth Center. Meanwhile, donors provided more than $500,000 for the Annual Fund, much of which was dedicated to providing charity care to those in need in our community.

In the coming year, as Pen Bay Medical Center offers increasingly excellent health care services, the Pen Bay Healthcare Foundation will be fundraising for a number of exciting and meaningful capital projects including improvements to the Emergency Department and a new Medical Offices Building.